Amazon KYC Vineeth
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vineethAmazon KYC Vineeth
Uploaded by
vineethAmazon
KYC
Products
● Amazon Fresh
● Amazon Prime
● Amazon Web Services
● Alexa
● Appstore
● Amazon Drive
● Echo
● Kindle
● Fire tablets
● Fire TV
● Kindle Store
● Music Unlimited
● Amazon Digital Software & Video Games
● Amazon Studios
● AmazonWireless
● Amazon Academy
There are 310 million active Amazon customer accounts worldwide, 90 million of
which are Amazon Prime members who spend an average of $1,300 per year on the
platform, with the remaining 220 million non-Prime members spending an average of
$700.
Customer Segments
Type of Segmentatio Microsoft target customer segment
segmentatio n criteria
n
Global marketplace
Region
Geographic
Density Urban and rural
16 and older
Age
Demographic Gender Males & Females
Life-cycle Bachelor Stage young, single people not living at
stage home
Newly Married Couples young, no children
Full Nest I youngest child under six
Full Nest II youngest child six or over
Occupation Students, employees, professionals
Hardcore loyals
Behavioural Degree of Softcore loyals
loyalty
Benefits Efficiency, accuracy, speed
sought
Personality Determined and ambitious
User status non-users, potential users, first-time users, regular
users and ex-users
Lower class, working class, middle class and upper
Psychographic Social class class
Lifestyle[2] Mainstreamer
Aspirer
Succeeder
Explorer
Reformer
Values
Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust.
Although leaders pay attention to competitors, they obsess over customers.
Ownership
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on
behalf of the entire company, beyond just their own team. They never say “that’s not my job."
Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are
externally aware, look for new ideas from everywhere, and are not limited by “not invented here." As we do new
things, we accept that we may be misunderstood for long periods of time.
Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to
disconfirm their beliefs.
Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities
and act to explore them.
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly
move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We
work on behalf of our people to invent mechanisms for development like Career Choice.
Insist on the Highest Standards
Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders
are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders
ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results.
They think differently and look around corners for ways to serve customers.
Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value
calculated risk taking.
Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra
points for growing headcount, budget size, or fixed expense.
Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing
so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They
benchmark themselves and their teams against the best.
Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and
anecdote differ. No task is beneath them.
Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable
or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion.
Once a decision is determined, they commit wholly.
Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion.
Despite setbacks, they rise to the occasion and never settle.
Strive to be Earth's Best Employer
Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work
environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask
themselves: Are my fellow employees growing? Are they empowered? Are they ready for what's next? Leaders have
a vision for and commitment to their employees' personal success, whether that be at Amazon or elsewhere.
Success and Scale Bring Broad Responsibility
We started in a garage, but we're not there anymore. We are big, we impact the world, and we are far from perfect.
We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet,
and future generations need us to be better every day. We must begin each day with a determination to make better,
do better, and be better for our customers, our employees, our partners, and the world at large. And we must end
every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things
better than how they found them.