‘Amazon is offering teams more flexibility on where to work. ad more from Amazon CEO, Andy Jessy. Customer Obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess ever customers. Ownership Leacers are owners. They think longterm and dent sacrifice long-term value for short-term results. They at on behalf ofthe entire ‘company, beyond just their own team. They never say “that's not my job.” Invent and Simplify Leagers expect and require innovation and invention from thelr teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by *not invented here" As we do new things, we accept that we may be rmisundersteod for long periods of time. Are Right, A Lot Leaders are right alot They have strong julgment and good instincts. They seek diverse perspectives and work to discontfirm their belits, Learn and Be Curious Leaders are never done learning ané always sock to improve themselves. They ae curious about new possiblities and act to explore them. Hire and Develop the Best Leaders raise the performance bar with every hire and pramation. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their ralein coaching others, We wark on behalf af our people to invent mechanisms for development lice Career Choice Insist on the Highest Standards Leaders have relentiessly high standards mary people may think these standards are unreasonably high, Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed Think Big IxThinking small is 2 se-fulfling prophecy. Leaders create and communicate a bold irection that inspires results. They think itferenty and lack around comers for ways to serve customers Bias for Action Speed matters in business. Many decisions and actions ae reversible and do nat need extensive study. We value calculated risk taking Frugality Accomplish more with less, Constraints bree resoucefuiness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, o fixed expense Earn Trust Leaders listen attentively, speak cancidly, ane teat others respectfully. They are voally self-critical, even when doing so is awkwaré ‘or embarrassing. Leaders do not believe their or ther team’s body odor smells of perfume. They benchmark themselves and their teams against the best, Dive Deep Leaders operate at al levels stay connected to the details, aut frequently, and are skeptical when metrics and anecdote iffer.No task is beneath them, Have Backbone; Disagree and Commit Leaders are obligated to respectfully challenge decisions when they disagree, even when daing so is uncamfortable ar exhausting, Leaders have corwition and are tenacious. They de nat compromise forthe sake of socal cohesion. Once a decision is determined, they commit wholly Deliver Results Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they ise tothe occasion and never sete Strive to be Earth's Best Employer Leaders work everyday to create a safe, mote predictive higher performing, more eiverse, and mere just werk ewironment. They lead with empathy, have fun at work, and make it easy for athers to hae fun, Leaders ask themselves: Are my fellow employees ‘rowing? Are they empowered? Are they ready for what's next? Leaders havea vison for and commitment to thelr employees’ personal success, whether tha be at Amazon or elsewhere Success and Scale Bring Broad Responsibility We started ina garage, but were not there anymore, We are big, we impact the world, and we ae far from perfect. We must be humble and thoughtful about even the secondary effects of eur actions. Our local communities planet, and future generations need Us tobe better every day. We must begin each day with a determination to make better, do better, and be better for our custome, fur employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them, JOIN US ON