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Come To Argain Arket: Code: Model Composition Type: Letter of Complaint Topic

The document is a model letter of complaint addressed to the director of a supermarket regarding misleading advertisements. The writer, Anna Lawrence, expresses dissatisfaction with the supermarket's claims about low prices, fresh produce, and play area facilities, which did not meet her expectations. The letter concludes with a request for the supermarket to take the complaints seriously and improve the situation.

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Meni Georgopoulou
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25 views2 pages

Come To Argain Arket: Code: Model Composition Type: Letter of Complaint Topic

The document is a model letter of complaint addressed to the director of a supermarket regarding misleading advertisements. The writer, Anna Lawrence, expresses dissatisfaction with the supermarket's claims about low prices, fresh produce, and play area facilities, which did not meet her expectations. The letter concludes with a request for the supermarket to take the complaints seriously and improve the situation.

Uploaded by

Meni Georgopoulou
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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B2 – Model Compositions

& Useful expressions

Code: Model Composition 1d


Type: Letter of complaint

Topic: You saw an advertisement of a local supermarket and you went to do your shopping.
However, you were disappointed. Write a letter to the director of the supermarket to complain about
the misleading advertisement.
Come to Bargain Market:
The lowest prices in town, Large parking area, Polite staff,
Fresh food and vegetables, Wide selection of brand names,
Play area for children
__________________________________________________________________________

Dear Mr. Brown,

(The reason why you are complaining)


I am writing to complain about your supermarket. Your advertisement claims that it is the best
supermarket in town, but when I shopped there I was really disappointed.

(Explain what you expected and what you found instead)


Firstly, your advertisement says that you offer the lowest prices but ‘feta’ cheese was 20%
more expensive than in other supermarkets. Moreover, you claim that you have fresh fruits
so I bought some apples that looked nice and red but when I went home I realized that they
were rotten inside. To make matters worse I wanted to leave my five-year-old son at the play
area but of-course he refused because the so called ‘play area’ was nothing more than a dull
small room with a few colour pencils. Finally, the advertisement mentions that a large parking
area is available but when I tried to park my car it was almost impossible. The supermarket
lorries occupied most of the parking space.

(Formal remarks)
I hope that you will take these complaints seriously, and take action to improve the situation.

Yours sincerely,

Anna Lawrence
(170 words)

1
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Free EFL material – Not for commercial use
B2 – Model Compositions
& Useful expressions

Useful Phrases for Letters of complaint


Opening phrases:
 I am writing to express my strong dissatisfaction with...
 I am writing to draw your attention to...sth hardly acceptable
Reference to the advertisement:
 Your advertisement claims that
 states that
 mentions that
 says that

 According to your advertisement...


 brochure...
 leaflet...

 You also promised that...


 You led me to believe that...
 I am sorry to say that your advertisement is misleading…
 I am afraid that you fail to mention that...
Closing remarks:
 I trust you will give this matter your immediate attention.
- I hope that you will replace… / repair…
- Needless to say that I demand a full/partial refund.
- request
- The least you could do is...
- I would appreciate your immediate response to that matter

Linkers to add more points (και, επιπλέον, επίσης)


First (of all) Moreover
Second Furthermore
Third What is more
Next In addition to this
Then Needless to say that
Finally To make matters worse

Linkers to show contrast (όμως, ωστόσο, παρόλα αυτά)


Although However
Even though Nevertheless
Though Nonetheless
Despite (the fact that)
In spite of (the fact that)

Linkers to show result (επομένως, κατά συνέπεια)


Therefore As a result
Thus As a consequence

2
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Free EFL material – Not for commercial use

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