Mrs Gaetje Lea
Messedamm 10, Halle, Sachsen-Anhalt
06118 Your account number
133480244
Customer Service
Go online:
npower.com
UK only call centres
8am-8pm Mon-Fri,
8am-6pm Sat
0800 073 3000
18th December 2020
We've calculated your
usage accurately using
Your amended energy bill up-to-date meter
readings
Please pay
Your payment needs to reach us by
£258.96
03-Jan-2021
Including your discount of £10.00
EMERGENCIES
Smell Gas? Call National Grid: 0800 111 999
Powercuts. Your local electricity distributor is
Northern Powergrid: 0800 66 88 77
Is your energy tariff right for you?
We have a range of energy tariffs including price guarantee and standard tariffs, so there’s
something to meet everyone's needs. We also offer a range of ways to pay for your energy. To find
out more and make sure that you’re on the most suitable tariff for you, call us on
0800 197 4846 and see if we can save you money. Please have your up to date meter readings to
hand.
Questions?
Please have your account number handy when you call - it's at the top of the page. You may
prefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.
This is not a tax invoice
npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and Wales
Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB
Any questions? Need extra help?
If you have any questions, get in touch with our Complaints If English isn't your first language, we can talk to
Customer Service team. Great Customer Service is at the heart of what you with the help of a translator - just let us
we do. If you're unhappy with our service, know.
Go online: npower.com/customerservices contact our Complaints Team so we can put the
matter right. You can register with our Warm Response
Call us: 0800 073 3000 Service, which entitles you to extra free
Or 0330 100 3000 from mobiles Call us:0800 316 9328 services, if you are:
Or 0330 100 8628 from mobiles • over 60, disabled or suffering from
Write to: Customer Service Go online: npower.com/customerservices long-term ill health;
npower
Write to: Complaints • blind or partially sighted; or
PO Box 109
npower
Peterlee • deaf or hard of hearing.
PO Box 121
SR8 9DD
Peterlee To register or find out more, get in touch in any
Problems paying? SR8 9DT of the following ways.
There are lots of ways we can help, so get in
touch as soon as possible. You can download a copy of our leaflet 'Putting Go online: npower.com/spreadingwarmth
things right' from our website or ask us to send
Moving home? Call us: 0808 172 6999
you a copy in the post.
Contact us and tell us the address you are Textphone: 0800 413 016
moving to and your meter readings for your If we haven't been able to put the matter right
Write to: Warm Response Service
current address. Do this at least two working within eight weeks or you have received our
npower
days before you move. Final Response letter, you can take your
PO Box 116
Go online: npower.com/movinghome complaint to the Ombudsman Services:Energy
Peterlee
by phoning 0330 440 1624 or via the website
Call us: 0800 316 8558 SR8 9DN
http://www.ombudsman-services.org/energy.ht
Or 0330 100 8658 from mobiles
ml Impartial advice
Your gas transporter
Your gas transporter is responsible for the The Citizens Advice consumer service provides
supply pipe to your property. To find out who free, confidential and impartial advice on
your gas transporter is, call our Customer consumer issues. Visit www.adviceguide.org.uk
Service Team. or call the Citizens Advice consumer helpline on
Gas problems or power loss 08454 04 05 06.
Your local electricity distribution company is Want to save energy?
responsible for the wires and cables that For free energy advice on using less energy in
connect your home to the national grid. If you your home, get in touch with our Energy
have a power cut you can find their details on Efficiency team.
the front of this bill, along with the number to
ring if you have a gas emergency. Go online: npower.com/savingenergy
Call us: 0800 02 22 20
What's a watt?
A kilowatt-hour (kWh or unit for short) is a
measure of energy used. It is equal to you:
We've done our best to keep your bill simple, but there are some technical terms that we • using a small fridge for 24 hours;
have to use. These are explained below in plain English. • cooking 20 microwave meals;
M number A unique number given to your gas supply. • using a dishwasher once at 55°C;
Supply number A unique number given to your electricity supply. • using a 60w standard light bulb for
approximately 16 hours; or
Meter number This is the serial number you'll see on your meter.
• using an equivalent low-energy bulb for
Calorific value The average amount of energy in gas. National Grid gives us a daily approximately 90 hours.
value and we work out an average for the period covered by your bill.
We quote energy prices as pence per kWh.
Correction factor The amount by which we adjust the amount of gas you've used to take
account of the season.
How we work out your bill
For most of our tariffs, you will pay a standing charge (pence per day) which How much gas have you used?
will cover the fixed costs we have to pay in supplying energy to you e.g. Your gas meter measures the gas you use in cubic metres
distribution and metering costs, and a single unit rate (pence per kWh used). (m³) or 100s of cubic feet. We convert this to kWh when we
work out your bill.
For some non-standard electricity tariffs you will pay for two units a day To convert a cubic-feet measurement into m³, we multiply it
throughout the year at the higher primary rate and then at a lower rate for the by 2.83. We multiply the m³ figure by the correction factor
remainder of electricity that you use. and then by the calorific value. Finally we divide the result by
3.6 to reach your kWh total.
For more details go online to npower.com/understandingprices or call
Customer Service.
Printed on paper
from sustainable
We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers. sources.
Page 3 of 8
Electricity summary
Last Reading This Reading Electricity units Cost Split Charges
used
Charges for Tariff - Standard Electricity / Quarterly Receipt of Bill Meter Number: S11L55359
01/08/2020 15/11/2020 999 kWh 999 at 15.020p £150.05
12489 13488
Customer Read Customer Read
Standing Charge 107 days at 10.100p per day £10.81
Cost of electricity used this period £160.86
Your 01 801 001 Dual fuel discount -£10.00
supply S
15 9104 9049 346 Subtotal exc VAT £150.86
number
VAT at 5% on £150.86 £7.54
Total electricity charges for this period £158.40
Gas summary
Last Reading This Reading Gas used Cost Split Charges
Charges for Tariff - Standard Gas / Quarterly Receipt of Bill Meter Number: 00403638
01/08/2020 15/11/2020 Calorific Value 39.5 0 at 3.634p £0.00
8012 8012 0 (100s cubic feet)
Customer Read Customer Read = 0 kWh
107 days at 45.000p per £48.15
Standing Charge day
Cost of gas used this period £48.15
See overleaf
bank giro credit
Amount due
Reference (Customer number) Credit account number (No fee payable at PO counter)
158
1334 80244 157 1311 258.96
288
CHEQUE ACCEPTABLE
Signature Date
OTM Ltd 0203
Cashier's
stamp and number
JLYQSJC6cqVKpcIASxfIXgF4cYSu
633203000000013348024470
Collection
CASH
CHEQUE
Account npower
57-13-11
Please do not write below this line and do not fold this counterfoil
1334802442 V7241571311 000258962 74 X
Page 4 of 8
Charges
'M' Number 1917006800 VAT at 5% on £48.15 £2.41
Correction Factor 1.02264 Total gas charges for this period £50.56
How your account adds up
Your account
Ongoing Electricity Ongoing Gas
Energy Usage Energy Usage
Balance on last bill £410.34 £60.57
Cancelled bill on 05/11/2020 (inc. VAT of £20.05) (Electricity £17.54, Gas -£368.26 -£52.65
£2.51)
Account balance before charges £42.08 £7.92
This Bill
Ongoing Electricity Ongoing Gas
Energy Usage Energy Usage
Account balance before charges £42.08 £7.92
Total energy charges this period £158.40 £50.56
Amount to pay us by 3 Dec 2020 £200.48 £58.48
Amount to pay us by 3 Dec 2020 £258.96
Ways to pay
Call us on 0800 073 3000 or go online to www.npower.com to find out more about easy ways to pay
Direct Debit Regular payment plans Payment agent
Spread the cost of your energy We can agree a payment plan with you to You can pay your bill or make payments
throughout the year by paying by cover the cost of the energy you’ll use in towards your next one free of charge at
monthly Direct Debit. You can also the future as well as any debt, taking into any authorised Payzone or PayPoint
pay your quarterly bills by Direct account how much you can afford. agent. To find your nearest agent, please
Debit. To thank you for paying this call Customer Service.
way we will give you an annual At any bank Payzone may not be available in some
discount or reward. Fill in the payment slip and take it with areas.
your payment to any bank. The bank may
By post charge you for this service. Phone or internet banking
Make your cheque payable to Please quote our sort code 62-30-09,
‘npower’, enclose this payment slip Post Office account number 00000000 and your
and send to: You can pay by cash or cheque at any customer account number. Your bank
npower Post Office. Take your bill or payment may charge you for this service.
Payment Processing Centre card with you and make your cheque
PO Box 203 payable to Post Office Ltd. Payments by Prepayment meter
Leeds LS14 3WE cheque will take several days to reach With a prepayment meter you pay for
Write your account number on the your account. your energy as you use it. We can set
back of the cheque. We don’t accept your meter to recover any debt over
post-dated cheques and please Debit or credit card several weeks or months, taking into
don’t send cash through the post. Call us or go online to www.npower.com account how much you can afford. You
pay for your energy by charging a key or
card that you insert into the meter.
Page 5 of 8
Your Average Daily Consumption
Electricity Gas
9.34kWh This Bill 0.00kWh
Average per day (actual read) Average per day (actual read)
31.84kWh This Bill Last 0.37kWh
Average per day - equivalent Year Average per day - equivalent
period last year (estimated read) period last year (actual read)
Want to know more? Visit npower.com/myenergyuse
Page 6 of 8
Your annual energy consumption statement for 12 months
Please note the following is provided for your information and is not a request for payment.
This information is to help you see how much electricity and gas you are using and how much it is likely to cost
over the forthcoming 12 months. The prediction of your future energy cost is based on current prices and your
consumption over the past 12 months.
We calculate you use 3753 kWh of electricity and 1347 kWh of gas over 12 months.
We've used this information, which is based on actual readings where possible, to provide you with the
following estimate of how much you can expect to pay over the next 12 months .
Predicted Electricity cost
Standard Electricity/Quarterly Receipt of Bill
From 16th October 2020 to 16th November 2020
" "
Units (kWh) Pence/kWh Amount
11 15.020 £1.65
Annual standing charge £0.10
Default Product/Quarterly Receipt of Bill
From 17th November 2020 to 30th November 2020
" "
Units (kWh) Pence/kWh Amount
168 14.920 £25.07
Annual standing charge £1.53
From 1st December 2020 to 15th December 2020
" "
Units (kWh) Pence/kWh Amount
3574 16.420 £586.85
Annual standing charge £38.36
Total electricity charges £653.56
VAT at 5% on £653.56 £32.68
Total predicted annual electricity charges £686.24
Page 7 of 8
Predicted Gas cost
Standard Gas/Quarterly Receipt of Bill
From 1st November 2020 to 16th November 2020
Units (kWh) Pence/kWh Amount
0 3.634 £0.00
Annual standing charge £0.45
Default Product/Quarterly Receipt of Bill
From 17th November 2020 to 30th November 2020
Units (kWh) Pence/kWh Amount
64 3.634 £2.33
Annual standing charge £5.92
From 1st December 2020 to 15th December 2020
Units (kWh) Pence/kWh Amount
1283 4.475 £57.41
Annual standing charge £95.90
Total gas charges £162.01
VAT at 5% on £162.01 £8.10
Total predicted annual gas charges £170.11
Based on the information we have, we estimate you will spend £856.35 (including VAT at 5%) on electricity and
gas over the next 12 months. This is only a prediction, you don't need to pay this now. Prices may change and
the amount of electricity and gas you use can be affected by such things as the changes in weather and any
energy efficiency measures you take.
If you pay by monthly Direct Debit or regular payment scheme this calculation may be different to the sum of
your payments. This is because it doesn't include any outstanding debt or credit on your account but does
include any discounts you may be eligible for.
You can find out more at npower.com/yourbillexplained.
Page 8 of 8
You're saving £0.03 on your electricity (excluding VAT) compared to our standard monthly fixed Direct Debit
tariff.
Information about your tariff
We've enclosed a tariff guide that gives you all the important information about your current tariff, including the
principal Terms and Conditions.
Switching supplier
You’re entitled to change your energy supplier. If you’re considering switching to another supplier please call us
first. For clear, unbiased advice about changing your energy supplier, phone Consumer Direct on 0845 404
0506 or visit consumerdirect.gov.uk
In addition Consumer Focus has a Confidence code for online switching sites which sets out the minimum
requirements that sites must meet, and maintain, in order to be accredited by Consumer Focus. For more
information and a list of accredited sites please visit www.consumerfocus.org.uk
