FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name:Sanju Yadav
Batch Code:C3 Centre: Gorakhpur
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments
A Fill in the blanks
1. Continental Plan offers room tariff and breakfast.
2. Pallanjee pestonjee started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HARCC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the
Taj Mahal Hotel in Bombay (Mumbai)
5. Punctuality is very important as it signifies respect for others and
values for other people’s time.
6. The orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Floatels is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxe hotel.
8. Front office and Housekeeping are two main Support Centers in a hotel.
9. Floor Limitis the credit limit given by the credit card
company to the cardholder.
10. Relention charge is the money paid by the guest in order
to guarantee his reservation.
11. A skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a Group inclusive Tourist
Traveller _.
14. The Racks _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A walk-in guest checks-in to the hotel, but he does not have a confirmed
reservation.
B Tick the correct option
1. A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate
Write the correct choice: Day Rate
2. Credit limit given to the card holder by the credit card company.
Floor Limit House Limit
Write the correct choice: floor Limiti
3. The number of in-house guests in a hotel at any point of time.
House Use House Count
Write the correct choice: House Limit
4. A guest who is not given any credit facility in the hotel.
No Show No Post
Write the correct choice: No post
5. This Plan includes room tariff only.
Continental Plan European Plan
Write the correct choice: European Plan
6. These are deluxe hotel properties with a helipad facility
Floatels Lotels
Write the correct choice: Lotels
7. This voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher
Write the correct choice: Amenities voucher
8. This form is filled up by the guest on arrival
Reservation Form Registration Form
Write the correct choice: registration Form
9. Filling up of this form is mandatory for foreigners, on arrival
Errand Card ‘C’ Form
Write the correct choice: C form
10. This Master Key opens even double locked rooms.
Grand Master Key General Master Key
Write the correct choice: Grand master key
11. This person is authorized to encash foreign currency.
Outlet Cashier Front Office Cashier
Write the correct choice: Front office Cashier
12. This form of payment is not acceptable for bill settlement.
Traveller’s cheque Personal cheque
Write the correct choice: Personal Cheque
13. This guest has a confirmed reservation, but does not check-in
No Show Understay
Write the correct choice: No show
14. The number of rooms occupied in a hotel at any point of time.
Availability Occupancy
Write the correct choice: Occupancy
A True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false
C True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false
2. Rotels are trains which have been converted into hotels. True/False
Ans. True
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. True
4. Heritage hotels must provide car parking, garage, accommodation, rest
facilities. True/ False
Ans. False
5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. False
6. A cooperative attitude is the essence of teamwork.True/False
Ans. True
7. Always establish eye contact while speaking to the guest. True/False
Ans. True
8. The Concierge looks after reservation of rooms. True/False
Ans. False
9. House Count is the number of in-house guests at any given time. True/False
Ans. True
10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. True
11. Punctuality is not a necessary quality to have. True/False
Ans. False
12. A motel is a hotel that provides gambling facilities. True/False
Ans. False
13.Amenities Voucher is filled by Front Office for complimentary items.
True/False
Ans. True
14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False
15.Mail and messages are handled by the Guest Relations Executive.
True/False
Ans. False
B Answer in one sentence
1. What is the meaning of Hospitality?
Ans.Hospitality is the friendly and generous reception and entertainment of
guests, visitors and stranger.
2. What were the first organized hotels in Switzerland called?
Ans. The first organized hotels in Switzerland called chalets.
3. What is another name for a semi-residential hotel?
Ans. The others name for semi-residential hotels apartotel.
4. On which plan do resort hotels operate?
Ans. The operates on the American plan or modified American plan.
5. What is a casino hotel?
Ans. A casino Hotel has mainly one focus and that is to provide gambling
facilities to the guests. Other than this, they provide the regular services and
facilities that any deluxe hotel would provide.
6. Define a ‘Revenue Center’?
Ans. A revenue center sells goods or services to guests,thereby generating
revenue for the hotel and includes front office,food and beverage outlets and
retail stores.
7. Give two examples of Operating and Non-Revenue Producing
Ans. Security and Human resource
8. What is the full form of CVGR?
Ans. The full form of CVGR is Company Volume Guaranteed Rate.
9. Who is a Special Interest Tourist?
Ans. A guest who checks into the hotel as a part of a small group that has a special
interest e.g.adventure tourist doctor Travel writers etc.
10.Which type of guest is termed as FFIT?
Ans. Foreign Free Independent/Individual Traveller. An International guest
who checks in as an individual and not as part of Group.
10. What is House Limit?
Ans. The predetermined credit limit given to the guests by the hotel up to
which value the guest can sign bill and settle them on checkout.
12. What is ARR? How is it calculated?
Ans. ARR is Average Room Rate .It is calculated by dividing total rooms
revenue by total number of rooms sold. Also called average daily rate or ADR.
13. Name the records maintained for Left Luggage?
Ans. The records maintained for left luggage is Inventory.
14. List any three modes of payment accepted by hotels?
Ans. Three modes of payment accepted by hotels are credit card transfer,
Debit card transfer and Direct billing transfer.
15. How is a containable fire handled?
Ans. Continental fire handled by the help of fire extinguisher.
