Student’s Manual

Beginner

Module 3
National English for Work Program
El Salvador
 Gerencia Técnica
Edificio INSAFORP, final Calle Siemens,
Parque Industrial Santa Elena
Antiguo Cuscatlán
La Libertad
National English for Work Program Series
Student's Manual El Salvador, Centro América
Beginner Level PBX: 25227300
Module 3 Página web: www.insaforp.org.sv
 NATIONAL ENGLISH FOR WORK PROGRAM
EL SALVADOR

WELCOME!

To the learner:

Welcome to module three of the beginner level. This set of worksheets will accompany you throughout
56 hours of instruction. From day 1 you will acquire the competencies that are necessary to communicate
successfully in your workplace. All activities are oriented to develop listening comprehension, speaking,
reading, writing, pronunciation, grammar and vocabulary skills.

You will also see some suggested websites for extended practice on your own in your free time.

Congratulations for being a participant of this course and for giving your best to become competent in the
English language!
 Contents

Map of the book 6

UNIT 1 Company Identity 9

UNIT 2 Socializing 19

UNIT 3 Communication at the Workplace 29

UNIT 4 Travel Plans 39

 Map of the book

UNIT COMPETENCIES VOCABULARY

Company identity State an effective business mission and vision Core values, e.g.
statement responsibility, innovation,
Explain the impact of core values in the company punctuality, loyalty, service
culture and its employees to others, etc.
Describe how my department relates to others in Collocations to describe the
the organization relationship of personnel
Write a short paragraph about the reputation of my of different departments,
company e.g. be responsible for, be in
charge of, committed to
Socializing Exchange information about the company’s Vocabulary to describe
expertise, industrial classification and where it products/services industry
operates. type, company’s operations
Introduce personnel providing information about e.g. banks, soft drinks,
their position. guided tours, cardboard
Describe past networking experiences in business boxes, the packaging
events. industry, the textile industry,
Engage in small talk using a variety of topics. the pharmaceutical industry,
branch, headquarters, etc.

Communication at Make polite requests at the workplace. Salutations and closings

the workplace React to appropriate and inappropriate behavior at for emails, e.g. Dear Ms./
work. Mr., good morning, hello,
Write short and professional emails to coworkers. regards, my best, etc.
Provide written and oral instructions on etiquette at Vocabulary related to
the workplace. etiquette, e.g. be punctual,
use polite language,
manners, appropriate
behavior, etc

Travel Plans Request information about travel services and Vocabulary to describe
accommodations related to a business trip. accommodation and
Make a hotel reservation and request related amenities, e.g. shuttle
services. service, single room, wake-
Ask for and provide simple instructions to get the up call, wi-fi internet,
location of a place in a dialogue and in writing. business center, fridge in the
Request and provide instructions about the means room, etc.
of transportation to get to a place. Prepositions of location, e.g.
across from, next to, around
the corner, on the right, on
the left, down the street, etc.

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6
 Map of the book

GRAMMAR LISTENING READING WRITING

Infinitives to show Videos explaining the Interpreting the Write a five-line
purpose and direction selection of values for a information presented paragraph about
-ing forms after business in an organizational the reputation of a
prepositions Videos explaining the chart company
Passive voice – simple creation of a mission and a
present vision statement

Information questions in Podcast about language An article about a Write a five-line

the simple present tense and sample conversations business woman’s paragraph describing
Simple past tense in to describe your company networking experience the last business event
statements and yes/no Podcast about tips for you attended, the small
questions small talk talk topics you used
and the networking
experience you lived
there

Could and would you Quiz: Identify 10 requests Reading: 10 steps to Write a formal email to
mind to ask polite and their corresponding write a formal email a coworker.
requests. answers. Article: Good Etiquette Write a brief etiquette
Should and Should not to Quiz: Who’s making the at the Workplace manual.
make direct suggestions requests?
Video lesson: writing
business emails
Podcast: cultural awareness
and etiquette
Video lesson + quiz about
phone etiquette

Be going to in statements Two phone calls : Making a Reading the directions Write a set of short
and questions to describe hotel reservation in a map to locate directions to locate five
scheduled activities. A conversation about specific places in a city places in a map.
Imperatives to give plans to welcome a relative
directions. visiting from Melbourne
Get to and go to to A conversation discussing
emphasize arrival or pros and cons about
motion. means of transportation

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1
8
 Unit 1 Company Identity
I will be able to... Let’s star t
1
write an effective business mission and vision 1 Is it important for staff to know the mission
statement. and vision of the company? Why?
How does your everyday work take the
company closer to the vision?
1
2 Listen to your teacher read the conversation. Then, practice with a partner.

Diana: Did you hear about the visit of the

manager today?
Celia: I did! We should be ready to answer
questions about the mission and the
vision of the company.
Diana: Let’s read them!
Celia: OK! Our mission is to make our guests
feel at home from check-in to check-out.

Diana: Right. Our mission describes why our

business exists.
Celia: And our vision is to become the most
preferred beach hotel by families by 2020.
Diana: That’s right. Our vision tells where our
business wants to get in the future.

1 Read the mission statements of successful companies. Match them to the companies on the right.
3 Compare your answers with a partner.

a. To be the most customer-centric company in the world, where

Chevron
people can find and discover anything they want to buy online.

b. To be the global energy company most admired for its

Starbucks
people, partnership and performance

c. To bring inspiration and innovation to every athlete in the Amazon

world.

d. To inspire and nurture the human spirit – one person, one Nike
cup and one neighborhood at a time.

Video about the essential components of an effective mission statement.

https://onstrategyhq.com/resources/video-how-to-write-a-mission-statement-that-inspires/
Video about how to create an effective vision statement.
https://onstrategyhq.com/resources/video-how-to-write-a-vision-statement/

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9
 Unit 1 Company Identity
1
4 How to use infinitives

Check Ex. 2 and 3. What verbs are used to write the mission and vision statements?
c to make, to become, to be, to bring, to inspire c make, become, be, bring, inspire

Forms that consist of TO + base form of the verb are called infinitives.
Infinitives are used to express purpose, like in mission statements, e.g. Why does the company exist?
To bring inspiration and innovation to every athlete in the world.

Infinitives are also used to express direction, like in vision statements, e.g. Where is the company going?
Our vision is to become the most preferred beach hotel by families by 2020.

1 A. Read the statements below. Correct the 4 mistakes related to the use of infinitives.
5
B. Compare answers with a partner.
to
1. Our vision is ^ become the number one provider of office supplies in San Miguel.
2. Our mission is to provide healthy,tasty and economic meals to construction workers wherever they are.

3. We aim to be the number one cleaning service provider for financial institutions.

4. We exist to bringing telecommunication solutions for businesses in rural areas.

5. We envision be leaders in the distribution of energy drinks in the regional market.

6. My company’s vision is to becoming the most preferred hair salon for adolescents.

1 Your turn Mission statements should be...

6
Choose a local company or think of your original c
own. Write an effective mission and vision memorable c
statement for it. Assess your mission and
succinct c
vision statement using the checklist in the
box. related to the staff c
Vision statements should be...

1 about the future

7 Share c
Present your mission and vision statement to directional c
the class. descriptive c

Self-assessment

Now, I can write an effective business mission and vision statement...

c Independently c With occasional help c Only with help

1
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10
 Unit 1 Company Identity
I will be able to... Let’s star t
1
explain the impact of core values in the company 1 What are 3 personal values you transfer to
culture and its employees. your interactions with co-workers?
Do the company’s values impact employees?
How?

1 Listen to your teacher read the conversation. Then, practice with a partner.
2

Mario: Did you receive a newsletter about the

core values of the company?
Teresa: I did! It’s a great idea to remember why
we are different from other companies.
Mario: What do you mean?
Teresa: I mean, we know innovation, efficiency
and respect should be part of our
customer service.
Mario: I see your point. We know about the
values of the company, but maybe we
don’t apply them.
Teresa: Exactly!
Mario: We should live the values that make us
different from other companies.

1 Pair work
3
Discuss the answers to the questions below.
1. What strategy does Teresa and Mario's company use to promote its core
values?
........................................................................................................................................................
2. Are Mario and Teresa positively impacted by the company’s values? How?
.........................................................................................................................................................
.........................................................................................................................................................

Video about the importance of a value statement for a business and how to create one.
https://onstrategyhq.com/resources/video-how-to-write-a-values-statement/
An article about a 3-step process to develop values for your business.
https://www.business.qld.gov.au/starting-business/planning/business-planning/values
A list of more than 100 work and personal values to help you expand your vocabulary.
http://peak-ict.wikispaces.com/file/view/Defining+your+core+values+-+personal.pdf

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 Unit 1 Unit 1 Company Identity
1 Add two of your company's values to the box. Then, rank the top 5 values that should be part of any
4
company’s culture. Compare your results with a partner.

Efficiency c Innovation c Respect c Punctuality c Service to others c

Integrity c Loyalty c Responsibility c

1 A. Complete the sentences below with one of the values from the box.
5
B. Compare your answers with a partner.

1. For example, I apply punctuality when I get to my job on time.

2. When I welcome customers to the store, I show

3. is to accept your mistakes and their consequences.

4. I show when I finish my duties on time.

5. If I suggest a creative solution to my team, I apply

6. When I offer help to a customer, I demonstrate

C. Choose three values from the box in Ex. 4 . Write one sentence per each. Go around the
classroom, and share your sentences with at least 2 partners.

1 Your turn
6
Prepare a 2-minute presentation about the
impact of the core values of your company
on the personnel.
Include at least 5 values.
Use examples to show how people in your
company apply those values.

1 Share
7
Take turns sharing your presentation with
two classmates or with the whole class.

Self-assessment

Now I can describe the impact of core values in the company culture and its employees...

c Independently c With occasional help c Only with help

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 Unit 1 Company Identity
I will be able to... Let’s star t
1 What is an organization chart? Why
describe how my department relates to others in the 1
organization. are organization charts important for
businesses? Are you familiar with the
1 Listen to your teacher read the conversation. organization chart of your company?
2
Then, practice with a partner.

Jessica: Hi, Roxana. Welcome to REX! My name is

Jessica. I’m the industrial safety engineer.
Roxana: Thanks, Jessica. Nice to meet you!
Jessica: My department is responsible for
keeping the safety of the plant.
Roxana: I see. I’ll be part of the maintenance
department. Will I be responsible to
you?
Jessica: Great! Our departments work together,
but the maintenance chief is in charge
of directing your department. You’ll be
responsible to him.
Roxana: Thank you, Jessica. May I call you if I
need help?
Jessica: Sure!

1 Pair work
3
Discuss the answers to the questions below. Compare your answers with another pair.

1. Who is responsible for keeping the safety of the personnel in the plant?
............................................................................
2. Who is in charge of directing the maintenance personnel?
.............................................................................
3. Who is Roxana responsible to?
.............................................................................
4. Look at the organizational chart above. Who are the safety engineer and the maintenance chief
responsible to?
.............................................................................

Vocabulary exercise to name the different departments and units of the organization
https://www.ecenglish.com/learnenglish/lessons/business-english-departments-a-company
Video to practice creating an organization chart
https://www.youtube.com/watch?v=95u0Guc1WuM
Video about useful language to describe your responsibilities in the organization
https://www.engvid.com/business-english-talking-about-your-responsibilities/

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 Unit 1 Unit 1 Company Identity
1 How to use -ing forms after prepositions
4

Look at the questions in Ex. 3 and complete the statement To say who you report to, use
below. be responsible to/ be accountable to
Use a verb + .............. ( -s / -ing) after prepositions like for To talk about your responsibilities use
or of in expressions as be responsible for, be in charge of, be be responsible for, be in charge of, be
accountable for, committed to, dedicated to accountable for.

1 Complete the questions below with the appropriate verb form. Then,read the information in REX’s
5
organizational chart to answer the questions. Check answers with a partner.

1. Who is responsible for (supervise) the machine operators?

2. Who is in charge of (check) the quality of the products?
3. Who is responsible for (repair) the problems of the machines?
4. Who is accountable for (sell) the products?
5. Who is in charge of (assist) the assemblers?
6. Who is accountable for (manage) the whole operation?

1 Your turn 1 Share

6 7
Create a basic organizational chart about your company Go around the classroom explaining
Describe how you and your department relate to the your organizational chart to two
other departments. Discuss your responsibilities and partners. Be ready to answer your
who you report to. partners’ questions.
Self-assessment

Now I can describe how my department relates to other departments in the organization ...

c Independently c With occasional help c Only with help

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 Unit 1 Company Identity
I will be able to... Let’s star t
discuss and write about the reputation of my 1
1 What is reputation? How do businesses build
company. their reputation? What is the reputation of
the place your work for?

1 Listen to your teacher read the conversation. Then, practice with a partner.
2

Daniel: So, Jessica, what does your company

do?
Jessica: At REX, we produce clothes for kids.
Daniel: I see. And, what is REX known for?
Jessica : REX is known for the modern designs
and the quality of the clothes we make.

Daniel : Great! And, are you happy to work for

REX?
Jessica: Absolutely! REX is recognized as a very
prestigious company. Their personnel is
important for them.
Daniel: Congratulations, Jessica. You’re right!
REX is rated as one of the 10 most
prestigious companies in El Salvador.

1 Pair work
3 Say if the statements below are TRUE or FALSE

1. People know REX produces clothes with modern designs for kids. ................
2. People know REX manufactures quality clothes for kids. ................
3. People see REX as a prestigious company. ................
4. People rate REX as one of the 20 most prestigious companies in ................
El Salvador.

Video about the expressions to describe a company’s reputation

https://www.youtube.com/watch?v=eotKoAJxu-A&index=10&list=PLh0bLFae5jipDeSAGuT4yj
dp_ZkoGQGEl
Explanation about the form and meaning of the passive voice
http://dictionary.cambridge.org/grammar/british-grammar/passive/passive
Exercises to practice writing passive voice sentences.
https://learnenglish.britishcouncil.org/en/english-grammar/verbs/active-and-passive-voice

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 Unit 1 Company Identity
1
4 How to use the passive voice

Contrast the sentences in bolds from the dialog in Ex 2 and the sentences in Ex. 3.
Which sentences emphasize the doers of the actions know, recognize and rate? cEx2 cEx3
Which sentences emphasize the actions to be known for, to be recognized as, to be rated as? cEx2 cEx3

Use the passive voice to emphasize that the actions are more important than the doers (subjects).
Look at the examples and complete the statement below:
Rex is recognized as a prestigious company. Rex is rated as one of the 10 most prestigious companies.

To say a sentence in the passive voice, use the verb (do/ be) followed by the
(present participle / past participle) of the main verb.

1 A. Complete the statements using the passive voice of the verbs in parentheses.
5 B. Compare your answers with a partner.

1. Our company is considered (consider)the best manufacturer of brooms in the country.

2. Our products (rate) as 5 of the most popular in the United States.

3. Our customer service agents (perceive) as the most efficient in the sector.

4. The brand (see) as the leader in the energy drinks market.

5. The company (know) as a major producer of shoes in the region.

6. Our vegetables (rate) as the least contaminated of the national market.

1 Your turn
6
Write a 5-line paragraph about the reputation of your company. Use the passive voice.

Self-assessment

Now I can write a short paragraph about the reputation of my company...

c Independently c With occasional help c Only with help

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14
 Unit 1 Company Identity
1 Vocabulary practice
1 Read the clues to complete the crossword puzzle with values.

Values at work

DOWN ACROSS
1. being faithful to your friends, family, principles, 4. being good at leading a group, organization,
etc. country, etc
2. the belief that something or someone should 6. the quality of being dependable
not be harmed, treated rudely 8. the ability to understand how someone feels
3. doing something well and effectively, without because you can imagine what it is like to be
wasting time, money, or energy them
5. the introduction of new ideas, methods or 9. arriving,or being done at exactly the time that
inventions has been arranged
7. being honest and fair, and behaving according 10. the quality of being fair and truthful
to the moral principles that you believe in.

empathy responsibility honesty innovation loyalty

leadership punctuality efficiency integrity respect

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 Unit 1 Company Identity
1 Infinitives
2
Correct 4 mistakes related to infinitives.

1. The company’s mission is to distributing top quality office supplies.

2. Our vision it to become the leaders in the telecommunications sector.

3. We exist for to provide integrated logistics services.

4. Our goal is be recognized as the number one dairy producer.

5. REX envisions to becoming the number one manufacturer of clothes for kids.

1 -ing forms after prepositions

3
Use the words in the box to write sentences about your responsibilities at work.

be in charge of be committed to be dedicated to be responsible for be accountable for

1 Personnel vs Personal
4

Complete the statements with the appropriate word:

Which word means personnel or personal.
belonging to a particular 1. Who is responsible for the at the
P person? P
E plant?
E
R R 2. Does the marketing manager have a
S assistant?
S
O
O 3. It’s necessary to train more for
N
N N the high season.
E A 4. Please, do not bring your problems
L Which word means L to the office.
people who work for a
company? 5. The of the workshop need new
uniforms.

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 Unit 2 Socializing
I will be able to... Let’s star t
1
exchange information about the company’s 1 Do you often attend seminars? Is it easy
expertise, industrial classification and where it for you to socialize at those events? How
operates. do usually break the ice (make people feel
more friendly to talk to each other)?
1 Listen to your teacher read the conversation. Then, practice with a partner.
2
At a seminar...

Rick: My name is Rick. Nice to meet you!

Jack: Nice to meet you, too. I’m Jack. I work for

INEX Inc.
Rick: What does INEX Inc do, Jack?
Jack: We manufacture cardboard boxes for
packaging companies.
Rick: Oh, I see! Does INEX have many
branches?
Headquarters Branch
Jack: Yes, it does. We have three manufacturing
branches in the country. The place where A shop or office
a company or representing a
Rick: And where are the headquarters?
large company or
Jack: They’re in Panama. organization has
organization in a
its main offices
particular area
1 What two questions would you ask Rick to continue the conversation?
3 Pair work
Practice the expanded conversation with a partner.
1.
2.

1 Pair work. List three companies with branches in your country and the location of its headquarters.
4

Companies Branches Headquarters

Expand your vocabulary about a company’s departments with this video

https://www.youtube.com/watch?v=wO_-MtWejRM
Podcast about language and sample conversations to describe your company
https://www.businessenglishpod.com/2010/05/09/bep-160-int-talking-about-your-company/

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 Unit 2 Socializing
1
5 Match the product/service to the corresponding industry type.
Check answers with a partner.

1. banks a. the beauty and personal care industry

2. soft drinks b. the construction industry
3. guided tours c. the textile industry
4. cardboard boxes d. the telecommunications industry
5. buildings 1 e. the finance industry
6. mobile phones f. the automotive industry
7. medicine g. the packaging industry
8. car components h. the beverage industry
9. hair salon services i. the tourism industry
10. clothes j. the pharmaceutical industry

1
6 Write a sentence to describe the expertise and the industrial classification of the businesses below.
Share your sentences with a partner.

Refresh & Live At Refresh & Live we distribute soft drinks. We are in the beverage industry.

Fix and Care

Enjoy and Travel

Business Bank

The Sun Resort

1 Your turn 1 Share

7 8
Prepare a 2-minute conversation about your companies. Present your conversation to the
Describe the company’s expertise, its industrial class.
classification and the location (headquarters, branches)
where it operates.
Use the model conversation in Ex. 2 as a reference.

Self-assessment

Now I can exchange information about the company’s expertise, industrial classification and where it
operates ...
c Independently c With occasional help c Only with help

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 Unit 2 Socializing
I will be able to... Let’s star t
introduce personnel providing information about 1
1 Do you usually receive business guests in
their position. your workplace? Do you enjoy welcoming
guests? Why?
1 Listen to your teacher read the conversation. Then, practice with a partner.
2
Ms. Tate arrive to a restaurant. She will train the personnel. Mr. Jong, the owner, welcomes her.
Ms. Tate: Hello good morning, are you Mr. Jong?
Mr. Jong: Yes, I am.
Ms. Tate: I’m Ms. Tate. I’m the trainer. Nice to
meet you!
Mr. Jong : Hello, nice to meet you, Ms. Tate! Let
me introduce the staff. This is Mario.
He’s the branch manager and this is
Leo.
Mario: Welcome! Nice to meet you.
Ms. Tate: Nice meeting you, Mario. Nice to meet
you, Leo. What do you do?
Leo: Nice to meet you. I’m in charge of the
kitchen staff.
Ms. Tate: Great! Uh, Mr. Jong, what does the
girl over there do?
Mr. Jong: She’s Niza. She’s in charge of
purchases.

Pair work
31 Complete the questions.
1
4 Use personnel with plural verbs
Then, write the answers. All personnel are trained to provide first
aid.
1. What Mario ? The personnel at the plant are certified.
Use staff followed by a singular or a plural
2. What you , Leo ? verb.
The staff work/works 40 hours a week.
3. What Niza ? Our kitchen staff follow/follows the
ministry of health regulations.

Grammar notes about different types of nouns

http://dictionary.cambridge.org/pt/gramatica/gramatica-britanica/about-nouns/nouns-
singular-and-plural
Interactive game to practice subject-verb agreeement
http://www.eslgamesplus.com/subject-verb-agreement-game/

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 Unit 2 Socializing
1 How to use information questions (simple present)
5

Look at the words in bolds and complete the statement in the box.
1. What do you do?
2. What department do you supervise?
3. What branch does she manage?
4. Where does your company manufacture?
5. What unit do you oversee?
6. Who do you report to?
To ask information questions in the simple present tense, begin with a (wh phrase or
word/ subject) followed by (do-does/subject) + the (verb/ subject).
Finally, add the (base form/ -s or-es form) of the verb and any other phrase.

1 A. Write the questions that correspond to the answers that follow. Use the verbs in parentheses.
6 B. Compare your answers with a partner.

1. What department does Martha manage? (manage)

Martha manages the sales department.
2. (supervise)
I supervise the maintenance department.
3. (oversee)
Claudio oversees the branch in Ilopango.
4. (report to)
The assemblers report to the supervisor.
5. (manufacture)
We manufacture in the Santa Ana plant.
6. (do)
Douglas trains the new staff.

1 Your turn 1 Share

7 8
Role-play a 2-minute conversation introducing yourself Record your conversation as a video
and staff to someone else at a business event e.g. file. Share it with your instructor to
seminar, training, or product presentation. present it to the whole class.
Take turns asking and answering questions like the ones
in the model conversation.

Self-assessment

Now I can ask and answer information questions about personnel and their position...

c Independently c With occasional help c Only with help

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 Unit 2 Socializing
I will be able to... Let’s star t
describe past networking experiences in business 1 What is networking? Are you good at
1 networking in business events? Do you often
events.
share business cards when you network?
1
2 Listen to your teacher read the conversation. Then, practice with a partner.

Luis: Did you enjoy the seminar?

Janeth: Yes, I did. I learned a lot!
Luis: Tell me more.
Janeth: I updated my networking skills. I
learned to move from small to smart
talk.
Luis: Great! So, did you make new contacts?

Janeth: Yes, I did. I exchanged business cards

with 10 people.
Luis: Awesome!

1 Pair work 1
3 Choose the answer to the questions. 4 Yes, ___ did No, ____ didn’t
Compare with a partner.

1. Did Luis go to a seminar?

Yes, he did. No, he didn’t.

2. Did Janeth update her networking skills?

Yes, she did. No, she didn’t.

3. Did Janeth learn to go from small to smart talk?

Yes, she did. No, she didn’t.

4. Did Luis exchange business cards with 10

people?
Yes, he did. No, he didn’t.

Video about the pronunciation of past forms /ed/,/d/, /t/ of regular verbs
https://www.youtube.com/watch?v=A7hi-ipU2n0
Interactive board game to practice asking and answering questions using the simple past
http://www.eslgamesworld.com/members/games/grammar/New_Snakes_%20Ladders/
Past_simple_tense.html

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 Unit 2 Socializing
1
5 How to use simple past sentences and yes-no questions

Look at the words in bolds and complete the sentences below.

I learned a lot.
I updated my networking skills. Did you enjoy the seminar?
I exchanged business cards Did you make new contacts?
Luis didn’t attend the a seminar. Did Janet update her networking skills?
Luis didn’t exchange business cards.
The simple past describes past events. Use the verb* Start a yes/no question about the past with
in the (-ed –d form / base form) (do/did). Next, add the
for positive sentences. (subject/verb) followed by the
For negative sentences, use (don't/ (-ed –d form/ base form) of the verb*, and any
didn't ) and the (-ed –d/ base form) other complement phrase.
of the verb.
*regular verbs *regular verbs

1 A. Complete the questions below using the verbs in parentheses.

6 B. Interview 2 classmates. Take notes of their answers (combine short and long answers).
1. Did you attend to a seminar last month? (attend)

2. the seminar? (enjoy)

3. new people? (meet)

4. something? (learn)

5. in the convention? (network)

6. business cards? (exchange)

1 Your turn 1 Share

7 8
Write a 5-line paragraph about the last Exchange paragraphs with a classmate, and
business event you attended. write your reaction to it, e.g. I’m happy that
Include details about the event, what you you enjoyed the convention. You learned a
learned, the people you met, the business lot. You met new people, too. Congratulations!
cards you exchanged, etc. Nice paragraph.

Self-assessment

Now I can describe past networking experiences in business events ...

c Independently c With occasional help c Only with help

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 Unit 2 Socializing
I will be able to... 1 Let’s star t
1
Engage in small talk using a variety of topics. What’s small talk? Do you consider yourself
a good conversationalist? Why?

1 Choose R3 good topics for small talk and Q3 you consider inappropriate.
2
Discuss your choices with a partner.
Location, e.g. Is your company near the trade center?
Company, job .e.g. What are some of your responsibilities at REX Inc?
Politics, e.g. This politicians are a disaster. What do you think?
Common event, e.g. Are you enjoying the seminar?
Travel, e.g. Does your job require a lot of travel?
Money, e.g. Are you making good money in your job?
Bosses, e.g. I work for a tyrant. What about you?
Likes ,e.g. Do you enjoy outdoors activities?

1 Pair work 1
3 4 Take turns to practice this model
Think about 3 other good topics for small conversation with a partner.
talk.
Speaker A: Excuse me, where is the
conference?
Speaker B: It's on the second floor.

Speaker A: Thanks. By the way, are you

attending, too?
Speaker B: Yes, I am.

1 Your turn 1 Share

5 6
Prepare a short conversation like the one in Take turns practicing your small talk
the model. Use different topics to initiate small
skills with at least 3 partners.
talk.

A podcast about tips for small talk

http://www.bbc.co.uk/learningenglish/english/features/6-minute-english/ep-150129
Podcast about setting goals when networking
https://www.businessenglishpod.com/2010/08/22/be360-networking-skills-part-1/

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 Unit 2 Socializing
1 Read the article about Ms. Tate's networking experience. Discuss if the questions below are True or
7
False. Correct the false sentences.

Last week I had lunch with Allison, a new member of my

network contacts. We saw each other at three seminars
over the past year , but we really did not know each
other very well. I set a goal last year: I would have a
one-on-one networking meeting with at least 5 new
contacts this year. My fifth contact meeting was Allison.
Our meeting was so rewarding that I want to share the
experience.
During lunch, Allison mentioned that she was shy by
nature. In the past, she said, she worried a lot before going When networking with people at
to large networking events. I felt surprised because she meetings, conferences, association
trusted me that feeling. I got to know more about her, the meetings or conventions, learn
industry she works in, and about her expectations for the to ask interesting information
future. I gained more than a new contact: I passed from questions to get the conversation
small talk to smart talk. going.
Here is my advice to you: When you attend business Change the standard What do
events, do not just go and discuss business, problems you do for a living? for a more
and solutions. Try to get to know at least 3 new people by creative, question to enrich the
sharing a one-on-one networking coffee, lunch or dinner. human exchange? like What
There are several benefits of this practice: you expand your inspires you in your job? What are
contacts, improve your networking skills and you build your daily challenges?
meaningful connections with people in the industry.

1. Allison and Ms. Tate saw each other for the first time last week. True False

2. Ms. Tate set a networking goal for this year. True False

3. Allison confessed she hated networking events. True False

4. Ms. Tate and Allison passed from small talk to smart talk during lunch. True False

5. Ms. Tate mentioned three benefits of one-on-one networking meetings. True False

Self-assessment

Now I can engage in small talk using a variety of topics...

c Independently c With occasional help c Only with help

1
26
Unit 2 Socializing
1 Vocabulary practice
1 Find the 10 words from the box below in the word search.

Talking about a company

industry staff networking branch guests

headquarters smalltalk manufacture personnel expertise

1
2 Choose 5 words from the word search and write a sentence per each.

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 Unit 2 Socializing
1
3 Write 5 information questions in the simple present. Use the verbs from the box.

oversee manufacture supervise be in charge of network

1
4 Order the words to create positive, negative and interrogative statements in the simple past.

1. enjoy/ did/ you/ training/ ?/ the

2. didn't / the/ seminar/ manager/ the/ . / attend

3. their / updated / the / maintenance / certifications / personnel / .

4. ? / business cards / supervisor / did / the / exchange

5. at / didn't / the / network / workmates / convention / . / my

1 Yes? c No? c Design your business card

5 6
1
What info should be present in a business Be sure to include the information you
card? checked in the previous exercise.

c photo of you c tagline

c QR codes c mail address

c job title c name

c social media links c company logo

1 Speaking
7
Organize a networking coffee-break and exchange business cards.

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 Unit 3 Communication at the Workplace
I will be able to... 1 Let’s star t
1
make polite requests at the workplace. Do you usually help your co-workers with
their tasks? Do you often ask co-workers to
help you with your tasks?

1
2 Practice these short conversations with a partner.

Could you Would

Right away, Sure. No
print out the you mind
Rita! problem!
budget file? opening the
window?

1 Think of 5 requests you need to ask in your

3 1
4
workplace.
Compare your list with others. Request
Use request as a verb.
Verb: Ask something politely

Request a new phone, please. (v)

Use request as a noun.

Noun: Something asked for
My boss usually has many requests for me.
(n)

Explanation and practice quizzes about could for polite requests

http://www.englishgrammarsecrets.com/could/menu.php
A quiz to identify who’s making some requests
http://www.better-english.com/vocabulary/politerequests1.htm
Listening quiz: Identify 10 requests and their corresponding answers
http://www.esl-lab.com/request.htm

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 Unit 3 Communication at the Workplace
1
5 How to use could you...? and would you mind....?

Use could and would you mind to ask polite requests.

A: Could you call me later? A: Would you mind calling the plant manager?
B: Sure! B: Right away!
A: Could you make 10 copies of this paper? A: Would you mind getting an appointment with
B: Right away! the HR for me?
A: Could you contact the tech support? B: In a minute!
B: No problem! A: Would you mind sending this box to the
cleaning department?
B: Not a problem!
Start a request with could you followed by Start a request with would you mind +
_____________ (the base form / the –ing form) of the _______________ (the base form / the –ing form) of
main verb + any complement phrase. the main verb + any complement phrase.

Answers to requests with could you are not normally The expected answers for requests with would
Yes, I could/ Yes, I can. The expected answers are the you mind are not usually, No, I would not mind,
actions that are requested, or short answers like the but are the actions that are requested, or short
ones in the examples above. answers like the ones in the examples above.

1 Your turn
6

A. Write polite requests you

receive or give at your workplace.

B. Pair work. Take turns to role-

play short conversations asking
your partner these polite requests. Make
appointments

1 Share
7
Record the conversations in your
phone.
Share them with your facilitator.

Self-assessment

Now I can make polite requests at the workplace...

c Independently c With occasional help c Only with help

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 Unit 3 Communication at the Workplace
I will be able to... 1 Let’s star t
1
react to appropriate and inappropriate behavior at Does you company have regulations about
work. employee's behavior? Name three examples
of unacceptable behavior in your company.

1
2 Listen to your instructor read the conversation. Then, practice with a partner.

Claudia: I can't believe it! Robert is addicted to

his phone! Did you see him?
Raúl: You’re right. He should not chat in a
meeting.

Claudia: Absolutely! That is not polite.

Raúl: He should answer his messages after
the meetings... And we should not talk
about him...That's not polite, either!

Claudia: Agree! We should help him, instead.

1
3 Pair work 4
Discuss the questions with a partner.

Behavior
The way that someone acts in different
situations.

1. The company expects polite behavior

from all the employees.
2. Interrupting other people when they
speak is not a good behavior.
3. Gossiping about co-workers is rude
behavior.

Video about good manners and polite language

https://www.youtube.com/watch?v=4-8AlriF908
Video about bad manners and rude language
https://www.youtube.com/watch?v=zBSLIy3SmCQ

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 Unit 3 Communication at the Workplace
1
5 How to use should and should not

Look at the words in bolds and complete the sentences below.

The guard should answer my good morning Darío should not use many emojis in his e-mails.
greeting. Helen should not speak so loudly.
Linda should greet with a firm handshake. Gabriel should not tell sexist jokes.
The supervisor should use a greeting in his emails. Your boss should not shout at you.
You should say “please” when you ask for a favor.
Use should + __________________________________( the Use should + not __________________________ + ( the
infinitive form/ the base form) of the verb + any infinitive form/ the base form) of the verb + any
complement phrase to express a direct suggestion. complement phrase to give a suggestion about
something that is not appropriate.

1
6 Provide a suggestion about the next situations at work.

Peter is the new

supervisor. He When Carl is angry My assistant Lucy likes to tell
likes to give or things are not never uses a jokes in the office.
orders. He never as he expects, he salutation in her She louds very
says “please”. shouts. emails. loudly.

1. Peter should ask polite 2. ________________________ 3. ________________________ 4. ________________________

requests / Peter should ___________________________ ___________________________ ___________________________
say “please” when he asks
___________________________ ___________________________ ___________________________
for something

1 1
7 Your turn 8 Share

A. Write 3 examples of good behavior and bad behavior in business Present your conversation
meetings. to the class.
B. Pair work. Take turns role-playing short conversations expressing
suggestions about those situations.

Self-assessment

Now I can react to appropriate and inappropriate behavior at work...

c Independently c With occasional help c Only with help

1
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 Unit 3 Communication at the Workplace
I will be able to... 1 Let’s star t
1
write short and professional emails to coworkers. Do you send e-mails everyday? Should
emails be brief or long? Can you mention 3
tips to write effective emails?

1 A. Check. R Which tips for writing formal emails do you follow?

2
B. Compare your answers with a partner.

Do not use all CAPITALS

Avoid using the subject “Important”
Use a formal salutation
Be brief
Express clearly why you are writing
Do not use abbreviations
Do not use smileys

Pair work
1
3
A. Practice this conversation with a partner.
B. Take turns talking about the tips you checked in Ex 2.

Amanda: Do you often send emails?

Luis: Yes, I do.
Amanda: Is it appropriate to use abbreviations in
business emails?
Luis: No, it is not professional.
Amanda: I see. Could you share more tips to
write effective emails?
Luis: Yeah, sure!

Article: 57 ways to sign off on an email

https://www.forbes.com/sites/susanadams/2013/09/27/57-ways-to-sign-off-on-an-
email/#7c02904d25d0
A guide to writing formal emails
https://www.myenglishteacher.eu/blog/formal-and-informal-email-phrases/
Interactive lesson on writing business emails
https://learnenglish.britishcouncil.org/en/english-emails/unit-2-sending-and-receiving-
emails

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 Unit 3 Communication at the Workplace
1 Steps to write a formal email
4
A. Read the tips to write a formal email and classify the emails below as formal or informal.
B. For the informal emails, discuss what tips will be useful to make them more formal.

1. Fill in the subject line with a topic relevant to your recipient, and not just document or
important
2. Include a polite salutation, e.g. Dear Mr. / Dear Ms./ Good morning, etc.
3. Write your main point in the opening sentence
4. Don’t use all CAPITAL or all lower- case letters
5. Avoid abbreviations, e.g. PLZ (please)
6. Be polite. Remember to write please and thank you
7. Be brief. If your message is too long consider using an attachment
8. Use a closing phrase like best regards, regards, looking forward to your comments etc.
9. Add a signature block with appropriate contact information (your name, business address,
and phone number)
10. Edit and proofread before you send the message

To: peter@mail.com To: robert@mail.com

Send CC: Send CC:
Subject: Saturday Subject: Tomorrow’s meeting

Remember we have to prepare everything for Robert, remember that tomorrow we are having
the event. Please don’t forget the things. a meeting with IT.
Don forget the documents.
See u.

1. c Formal c Informal 2. c Formal c Informal

1 1
5 Your turn 6 Share

A. Write a professional email to a coworker. A. Send your mail to a partner and copy
Confirm that you need to meet with her/him tomorrow. to your facilitator.
Apply the suggestions from Ex 5. B. Reply the mails you receive from your
classmates.

Self-assessment

Now I can write short and professional emails to coworkers...

c Independently c With occasional help c Only with help

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 Unit 3 Communication at the Workplace
I will be able to... 1 Let’s star t
1
Is the word etiquette familiar to you?
provide written and oral instructions on etiquette at
Mention two rules of etiquette at your
the workplace.
workplace? Are these rules important? Why?
1
2 A. Read the article on workplace etiquette guidelines.
B. Then, identify the key details to answer the comprehension questions .

Good Etiquette at the Workplace

There are many workplace etiquette guidelines, but the most
important is to be punctual to your office. If you are late because
you had an emergency, that is okay. However, habitual late
comers are never appreciated in any organization. If you get to
your office on time, you show that you are responsible, and you
respect the organization. If you know that you will be late, then a
good etiquette guideline will be to call the concerned authority
and report the reason why you are late.

Etiquette is also important when you have to communicate with

employees or clients in any part of the world. In those cases, it is
necessary to have good knowledge of the workplace email etiquette of other countries. In the
official emails, you need to mention the subject clearly and be concise. You also need to include all
the important details. You should use formal and grammatically correct language for emails.

In addition, knowledge of telephone etiquette in the workplace is very essential. We have to speak
on the telephone at some point during our daily work. Be polite when you talk to your employees or
your supervisors. Listen to what they say carefully, and do not interrupt. Be sure your voice is clear
when you speak to avoid wrong interpretations.

Etiquette guidelines are important even when you are celebrating with your coworkers. If you get
a call when you are eating, say “excuse me,” and then, receive the call. Do not talk loudly while
eating, and remember to close your mouth when you chew. You should remember that your
behavior and manners are under observation. Following etiquette guidelines can play a very vital
role for future promotions.

1. If you know you are late, you should... 2. What is a tip to apply in official emails?
a. compensate the time a. send the mail in English
b. call the person you report to b. use a long salutation
c. not do anything about it c. express the subject clearly

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 Unit 3 Communication at the Workplace
3. Which is NOT good etiquette when talking on 4. If you receive a call while you're eating with
the phone? coworkers, you should...
a. speak using clear voice a. ignore the call and continue eating
b. interrupt the other speaker b. answer the call at the table
c. use polite language c. leave the table and answer the call

1 Summarize five etiquette guidelines from the article.

3

1
4 Your turn

Pair work ETIQUETTE MANUAL YEAR 20___

You are in charge of a group that is 1. Greet everyone in the facilities.
going to visit another company to make
an alliance. Write a short etiquette 2. ____________________________________________________________
manual for your colleagues. 3. ____________________________________________________________
1 4. ____________________________________________________________
5 Share
Compare your manual with a different 5. ____________________________________________________________
pair. Do the manuals share several 6. ____________________________________________________________
etiquette rules?

Podcast about cultural awareness and etiquette

https://www.engvid.com/speaking-english-how-to-answer-the-phone/
Video lesson + quiz about phone etiquette
https://www.engvid.com/speaking-english-how-to-answer-the-phone/
Quiz about vocabulary related to etiquette
http://www.english-test.net/esl/learn/english/grammar/ai839/esl-test.php

Self-assessment

Now I can provide written and oral instructions on etiquette at the workplace...

c Independently c With occasional help c Only with help

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Unit 3 Communication at the Workplace
1 Vocabulary practice
1
Find the 10 words from the box below in the word search.

Communication & Etiquette

etiquette guidelines polite manners regards

punctual latecomer behavior salutation subject

1
2 Choose 5 words from the word search and write a sentence per each.

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 Unit 3 Communication at the Workplace
1 Would you mind...? Could you...?
3
Identify and correct 3 mistakes in the requests below.
1. Would you mind moving your car? It’s blocking mine.

2. You could fill this purchase order?

3. Would you sending this invitation to your assistant?

4. Would you mind ordering something to eat?

5. Could you coming earlier tomorrow? We need to receive our visitors.

1
4 Select the most appropriate answer for the requests below.

1. Would you mind turning the lights on? a. No problem. b. Yes, I would.

2. Could you order something to eat, please? a. Yes, I could. b. Is pizza OK?

3. Could you request more jumbo paper clips, please? a. Right away! b. I could do it.

4. Would you mind getting 10 copies of this report? a. No, I wouldn’t b. In a minute!

5. Excuse me, could you turn down the volume a bit? a. Yes, I could. b. Not a problem!

1
5 Write a suggestion about the following behaviors.

1. Sara never stops chatting on the phone when we have lunch.

2. My boss does not like to walk to my desk when he needs something. He shouts at me from his desk.

3. Jimena and Susan take many selfies when they are working.

4. Pablo posts the sign “Not a good time!” in his office door, so his team does not talk to him.

5. Graciela always signs her emails with the emoji ;)

Formal Informal 1 Classify these salutations and

6
closings into formal or informal.

See you My best

Hey Morning
What’s up? Best regards
Hello Mr. / Ms. Thnx
Dear friend XOXO

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 Unit 4 Travel Plans
I will be able to... Let’s star t
1
request information about travel services and 1 Do you usually go on business trips?
accommodations related to a business trip. What are 3 hotel services (e.g. wake-up call,
business center, laundry, etc.) you often use?

1 Listen to your teacher read the conversation. Then, practice with a partner.
2 A phone call to a travel agency...

Agent: Mark’s travel agency, how can I help you?

Rosa: Good morning. I need a reservation for a
single room. I’m going to travel to Costa
Rica, on April 14th.
Agent: Sure. May I have your name, please?
Rosa: Of course. I’m Rosa Puentes.
Agent: Thank you, Ms Puentes. How long are you
going to stay?
Rosa: I’m going to stay 3 days.
Agent: Are you going to stay in a smoking or
non smoking room?
Rosa: Non smoking please.
Agent: Are you going to need the shuttle
service?
Rosa: Yes, please.

1 Pair work 1
3 Say if the statements below are TRUE or FALSE
4
accommodation
a place (such as a room in a hotel) where
1. Rosa needs a double room. .............. travelers can sleep and find other services
2. Rosa is going to stay for 3 days. .............. amenities (plural)
3. Rosa is going to stay in a smoking room. ............... The features of the hotel that are available
for guests to use, e.g. a gym, a pool, a
4. Rosa is going to rent a car at the airport. ............... minibar, a jacuzzi, etc.

A phone call : Making a hotel reservation

https://www.teachingenglish.org.uk/article/hotel-booking
A phone call + comprehension quiz: Looking for accommodation to attend a conference.
http://www.examenglish.com/A2/A2_listening_accommodation.htm

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 Unit 4 Travel Plans
1 Hotel services and amenities
5
Label the pictures with the corresponding words from the box.

shuttle service single room wake-up call wi-fi internet

business center fridge in the room safe laundry service

1 Share
6 Your Turn 7
Write a checklist about the types of services and Ask two of your classmates about their lists and
amenities you need for your next trip. compare them with yours.
Use words from the box and include your own.

Self-assessment
Now I am able to request information about travel services and accommodations for a business trip...

c Independently c With occasional help c Only with help

1
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 Unit 4 Travel Plans
I will be able to... Let’s star t
1
1
make a hotel reservation and request related Do you prefer to stay in modern or antique
services. hotels when you travel?
Do you usually make your hotel reservations
or someone else does it for you?

1 Listen to your teacher read the conversation. Then, practice with a partner.
2 A phone call to a hotel…

Jen: Hello, thank you for calling the Golden

Star Hotel. This is Jen. How can I help you?
Gerardo: Hello. I need to make a reservation.
Jen: Sure. May I have your name, please?
Gerardo: Of course. I’m Gerardo Gómez.
Jen: Thank you, Mr. Gómez. When are you
going to arrive?
Gerardo: I’m going to arrive on Friday 14th.
Jen: How long are you going to stay with us,
Mr. Gómez?
Gerardo: I’m going to stay until Monday.
Jen: Are you going to make the reservation
for a single or a double room?
Gerardo: A single room, please

1 Pair work
3 1 Making a hotel reservation
Fill the form with information from the 4
conversation. Compare your answers with a
partner.
Use would like for a very polite request.
The Golden Star Hotel Reservation form Need and want are also possible, but less
Agent: polite.
would like
Guest:
to make a
Check-in: I need reservation
Check-out:
want
Single room c Double room c

Grammar explanation and practice with “be going to” in sentences

http://www.englisch-hilfen.de/en/grammar/going_to.htm
Grammar explanation and practice with “be going to” in questions
http://www.englisch-hilfen.de/en/grammar/questions_going_to_future.htm
A conversation about plans to welcome a relative visiting from Melbourne
http://www.esl-lounge.com/student/listening/1L7-coming-to-town.php

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 Unit 4 Travel Plans
How to use be going to
Look at the words in bolds and complete the sentences below.
Affirmative sentences Yes-no questions
I’m going to arrive on Friday 14th. Are you going to stay in a smoking or non
I’m going to stay until Monday. smoking room?
Ms. Puentes is going to travel to Costa Rica on Are you going to make the reservation for a single
April 14th. or a double room?

Negative sentences Information questions

Ms Puentes is not going to fly to Cuba on the 14th. How long are you going to stay?
Mr. Gómez is not going to arrive on Thursday 13th. When are you going to arrive?

Use be going to + verb (base form) to describe To ask yes-no questions about scheduled activities
scheduled activities and activities that will definitely begin with the verb be + the subject + going to +
happen in the future. For negative sentences, insert verb.
not before going to.
For information questions, just place the wh word/
phrase at the beginning of the question and
continue like you would do for a yes-no question.

1 Order the words to create sentences and questions about scheduled activities.
5
When are you going to arrive to Dallas ?
1. to Dallas / you / going to / when / arrive / are

2. are / a reservation / the / you / going to / for / conference room / make

3. for / wake-up call / I’m / a / going to / 5 a.m./ request

4. going to / tomorrow / check out / is / Ms. Turcios

5. on / conference / going to / a / maintenance team / is / attend / the / October 10th

6. non-smoking room / Ms. Díaz / a / need / is / going to

Your turn Share

6 7
Think of two business events that you are going Record the conversations in your
to attend. Assign dates for each. phone. Share them with your partners.
Practice making a hotel reservation for those
dates.

Self-assessment
Now I am able to make a hotel reservation and request related services...

c Independently c With occasional help c Only with help

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 Unit 4 Travel Plans
I will be able to... Let’s star t
1 Are you good at reading maps? Do you
1
ask for and provide short oral and written usually ask for directions to locate places?
instructions to get the location of a place. Are you good at giving directions to get to
places?
1 Listen to your teacher read the prepositions. Then, practice their pronunciation.
2
next to in front of between across the street

around the corner on the right on the left down the street

1
3 Pair work Take turns and read the directions. Your partner will label the places the map.

The hotel is across the street

The gas station is around the corner
The bank is next to the gas station
The ATM is down the street on the right
The restaurant is down the street on the left

hotel

Listening practice to locate places in a city (1)

http://www.esl-lab.com/eslbasic/travel-sightseeing-1.htm
Listening practice to locate places in a city (2)
http://www.esl-lab.com/eslbasic/travel-sightseeing-2.htm
Interactive map to locate places in a neighborhood
http://www.elllo.org/apuj/Games/G012-Directions.html

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 Unit 4 Travel Plans
1 1
4 How to use imperatives 5 Asking for and giving directions

go straight go up/down the street Speaker A: Good morning. Could you give me
go past walk down the street directions to the nearest hotel?
turn left go on for two blocks
Speaker B: Good morning. Sure! Walk down
turn right take the first left/ right the street and turn left.
Do the phrases above have a subject? Yes / No Speaker A: Thank you!
Use a verb without a personal pronoun
Speaker B: No problem!
(an imperative) to give directions.

6 Your Turn
A. Pair work. Draw a map and choose a location for the places in the pictures below.
B. Write simple directions for your partner to find the places in your map.
C. Take turns asking for and giving short directions.

7 Share

Change partners.
Role-play conversations
giving directions to the
places in the maps.

Self-assessment
Now I am able ask for and provide short oral and written instructions to get the location of a place...

c Independently c With occasional help c Only with help

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 Unit 4 Travel Plans
I will be able to... Let’s star t
1 Can you name 5 means of transportation?
1
request and provide instructions about the means of Do you prefer to drive or to go around by
transportation to get to a place. bus/taxi when you travel? Why?

1 Means of transportation
2 1
3 Listen to your teacher read the conversation.
Find the 10 means of transportation from the
box in the word search. Then, practice asking for directions to places.

Speaker A: Excuse me, how can I get to the

airport?
Speaker B: Well, the airport is very far away.
You can go by taxi or you can
drive.
Speaker A: Thanks! Uhh, I’m going to drive,
but I need to rent a car. Is there a
car rental near here?
Speaker B: Sure. It’s two blocks down the
street. You can go there by foot.
Speaker A: Thanks a lot.

1
4
Go by
train truck
car helicopter Use go by to specify the means of
plane taxi transportation you use from point A to B
motorcycle bicycle e.g. Go by bus, go by car, by plane, by
subway ship foot.

1 Pair work Write the name of three different places around your company.
5
Take turns asking how you can get to those places.

Place Means of transportation Question Answer

1. car Can I go to _____________ by car?

2.

3.

Listening game about means of transportation.

http://www.elllo.org/english/Games/G002-Modes.html
Listen to a conversation discussing pros and cons about means of transportation + quiz
http://www.elllo.org/english/0451/468-Simon-Travel.htm

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 Unit 4 Travel Plans
How to use Get and Go

Look at the words in bolds and complete the sentences below.

How can I get to the trade center? How do you go to work?
I’m going to rent a car as soon as I get to Panama. I’m going to go to the conference center after I
I usually get to the office at 6:30 a.m. check-in
I go home around 7:00 p.m.

Use get to ask for directions or to emphasize the Use go to specify the means of transportation or to
idea of ................................................................. (motion emphasize the idea of .......................................... (motion
from A to B/ arrival) from A to B/ arrival)

1 Pair work Complete the statements with get or go. Sometimes, both options are possible.
6
Check your answers with another pair.
1. We’re going to buy a charger when we get to the airport.
2. Alex: Sophie, how do you __________ to work? Sophie: by car.
3. The trainer is going to __________ to the production plant after the meeting.
4. Excuse me, how can I __________ to the bus station?
5. The bank is really near. You can __________ by foot.
6. I’m going to call you when I __________ to the hotel.

1 Your Turn
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A. Pair work
Student A: You’re driving and you’re using
your GPS system.
Student B: You work at the GPS company and
you are giving directions to your classmate.
Use the conversation below as a reference.

Speaker A: Thank you for using Road Star.

How can I help you?
Speaker B: I need directions for the
_____________ hotel. How can I get 8 Share
there? Change partners.
Speaker A: Sure. Please turn left. Continue 20 Role-play conversations choosing a different
kilometers. he speed limit is… destination each turn.

Self-assessment
Now I am able ask for and provide short oral and written instructions to get the location of a place.

c Independently c With occasional help c Only with help

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Unit 4 Travel Plans
1 Speaking
1
Why do you (or your partners) travel on business? Rank the top 3 reasons.

To attend conferences and seminars ________

To go on training ________

To visit clients ________

To attend in-company meetings ________

To visit agents or dealers ________

To visit manufacturing plants ________

1 Be going to
2
Write 5 sentences about scheduled activities. Use the vocabulary from the box.

make a reservation request (a hotel service) attend (a business event) check out stay

1 Accommodations or Amenities ?
3
Classify the words below in the corresponding circle.

1. Swimming pool
2. Hostel
Accommodations Amenities
3. Convention hotel
4. Safe
5. Bed and breakfast (B&B)
6. Hair dryer
7. Mini bar
8. Cable TV
9. Room service
10. Spa
11. High-speed Wi-Fi
12. Cabin

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 Unit 4 Travel Plans
1 Questions with be going to
4
Identify and correct 3 mistakes in the questions below. Check answers with a classmate.
1. She is going to stay in a single room?

2. How long are you going to stay at the cabin?

3. When are they going arrive?

4. Are you going to rent a car?

5. What type of room you are going to request?

1 Vocabulary expansion
5
Sign roads. Match the signs to their corresponding meanings. Check answers with a partner.

No overtaking Maximum speed is ... No U turns Don't turn right

School zone Don't continue This exit goes to... Don't turn left

1. 2. 3. 4.

5. 6. 7. 8.

1 Speaking Speaker A: What does that sign mean?

6
Take turns role-playing a short conversation Speaker B: It means there is a school zone
asking and answering questions about sign ahead.
roads and their meanings. Speaker A: What about that one?
Check the model conversation. Speaker B: It means that the speed limit is 45
miles per hour.

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