1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.

9588

Welcome to
your new home
1101 Bay Street Apartments
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Thank you for choosing 1101 Bay

as your new home.
At Oxford Properties, we pride ourselves on delivering world-class customer service and providing
you with an enjoyable and worry-free living experience. This Resident Guide contains important
and useful information on living in the building. If you have any questions you can reach our team
at 1101bay@oxfordproperties.com we will be happy to assist you with any of your needs!
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Contact Information
Address 310.MAXX Customer Service Hotline
1101 Bay Street, Toronto, Ontario M5S 2W8 310.MAXX offers customers quick, convenient,
one-stop access to property management teams
Website to help address their service needs. Typically,
these requests are related to temperature
www.oxfordresidential.ca/en-ca/our-apartments/1101-bay
adjustments, cleaning, lighting, repairs and
security.
Resident Services Centre
Phone: 416.920.9588 Call 310.MAXX (310.6299), or visit
Office Hours/Hours 310MAXX.com for any service requests.
Monday to Friday – 8 AM to 6 PM
Saturday and Sunday – 10 AM to 5 PM
Your Team
Resident Manager | Artemio Dagdag
Resident Manager | Aida Dagdag
Assistant Resident Manager | Edgar Cristobal
Assistant Resident Manager | Emmanuel Seva
Assistant Resident Manager | Jacqueline Seva
Assistant Resident Manager | Anthony Gatcho
Assistant Resident Manager- Administration | Ethel Messina
Facebook
Like the Oxford Residential Ontario Facebook page to stay
up-to-date with news and events.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Facilities
Laundry
The laundry room is located on the mezzanine floor of the building.
The facilities operate on a smart-card system and on a first come,
first serve basis. Smart-card loading stations are available with
payment by debit or credit. Please abide by the rules and
regulations posted in the laundry rooms.
Hours
Open 24/7
• ALFRED Dry Cleaning Services are available within our laundry
area waiting room. This is a pay-per-use service and must be
accessed through a mobile app.

Pool
Our large, heated, indoor pool is located in the 3rd floor. Residents
will enjoy our facilities and spacious change room facilities. Please
abide by the rules posted in the pool area.
Hours
Regular Pool Hours
Monday to Sunday 6 AM to 11 PM
• Access to the pool is available through the change rooms.
• Steam rooms are open for resident use and are accessible
through the change rooms.
• Men’s and women’s change rooms are available for our
residents. We ask that you provide your own lock for the lockers
while using the facilities.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

BBQ Area, Outdoor Terrace and Patio

Enjoy a spacious outdoor space throughout the year with views of Downtown Toronto.
Our patio is equipped with patio seating, barbecues and tables for our Residents to
use from Spring through Fall.
Hours
Monday to Sunday 6 AM to 11 PM
• Access to the patio is available through the 3rd floor entrance just beside the
elevators.
• For use of the BBQ, we ask that you book at the Resident Services Centre.
• Absolutely no alcohol is permitted on the terrace.
BBQ Rules
• Only registered residents may reserve the Barbecue area and must be present at
the event as he/she will be responsible for the conduct of his/her guests while on
the premises.
• The Resident should make sure that the Barbecue area is clean of all debris and
garbage. All garbage should be disposed off in the proper container at the rear of
the building. Any cleaning cost required will be the responsibility of the Resident.
Cleaning costs range from $50 to $150 depending on the current condition of the
Barbecue area during the time of inspection, and at the same time security deposit
will be forfeited.
• NOISE RESTRICTION - Loud music and excessive noise are not permitted.
• The Resident will be responsible to all guests and their conduct while on the
premises. Any damage in the Barbecue area or other common areas of the building
resulting from the event shall be the sole responsibility of the Resident and all costs
associated with such damages and resulting repairs shall be charged back to the
Resident.
• Oxford Management, its employees will not be held liable for any accident or injury
involving a guest of the Resident.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Fitness Room Social Room/Theatre

1101 Bay offers a gym and fitness room, and is home to We are pleased to offer our Residents a social and
a number of cardiovascular and weight lifting equipment party room for private functions and celebrations. The
for tenant use. Save time and money by making use of room is equipped with a full kitchen, as well as seating
the fitness amenities right at your doorstep! and tables for your use. The room also features a
Hours screen and media centre to watch movies or television
at your leisure. The social room is available for rent
Monday to Sunday 6 AM to 11 PM
through your Resident Services Centre.
• Fob and key is required for access.
Hours
WI-FI Study Lounge Monday to Sunday
Bookings are available any time, with a closing time of
Our Wi-Fi lounge features comfortable couch and table
12am
seating for our Residents to relax while studying or
• A security deposit of $300.00 is required for the
completing quiet work. The room is equipped with free
room rental. The fee to rent the room is $150.00
Wi-Fi for our Residents and is open to all Residents for
payable to your 1101 Bay Resident Services
use. Fob is required for access.
Centre.
Hours • Fob is required for access.
Monday to Sunday 24 hrs • Only registered Residents may reserve the Social
Room and be present during the event and will be
Meeting Room responsible for the conduct of his/her guests while
on the premises.
The room has a large conference table and seats up to
6 people. This room can be used for study groups or
business meetings for our Residents. Please book this Sparkle Vacuum Station
room for use at the Resident Services Centre. Resident’s have access to a Sparkle operated
Hours Vacuum Station located in the underground Garage
(level P2).
Monday to Sunday 8 AM to 11 PM
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Parking Utilities
Resident Parking is available for a monthly fee and a Rent includes the following utilities:
deposit required (first and last month’s parking fee). • Heat
A parking form must be completed and submitted to • Hot water
the Resident Services Centre. • Cold water
Fees • Centralized A/C
• Assigned stall indoor parking: $150/month. The following utilities are NOT included in rent:
• Designated Visitor Parking is available by pass • Hydro
through your Resident Services Centre. • Must be set up with the hydro provider,
• Day and overnight available with Fee of $10 & $15 Enercare.
respectively. • Phone number of Enercare:
• Complementary Free Parking between 8 AM and 1.866.449.4423.
6 PM for a Maximum of 4 hours, Monday to Friday. • Required details to set up account: address
NO FREE parking on Saturday and Sunday. of rental unit and contact information.
• Fob is required for access.
Cable, Phone and Internet
Residents must set up their own cable, phone and
internet with their own service provider. Rogers is a
preferred service provider of 1101 Bay. Please call
Siva Kandasamy - 647.282.1687 for package details
on any of the above services.
To set up service, you must provide: address of
rental unit and contact information, 2 pieces of
identification and lease agreement.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Waste Management Maintenance

It is the resident’s responsibility to abide by municipal All maintenance requests and inquiries can be
regulations and those of 1101 Bay’s administration. directed to the 24/7 customer service hotline:
Poor waste removal practice is not only bad for the 310.MAXX (310.6299)
environment; it is costly for everyone. Keeping your Maintenance Rules
home and facilities clean and tidy will ensure that both
• Residents are responsible for select
you and your neighbours enjoy a clean and positive
maintenance in their suite including changing
living experience at 1101 Bay.
light bulbs, fuses, installation of blinds/curtains,
Waste Information carpet cleaning, and maintaining a clean,
Waste disposal chutes are located on each floor. healthy living environment
Please use small white kitchen-size bags or grocery • We recommend using energy efficient bulbs to
bags, as large green bags are too big for the chutes. save on energy and costs
Kindly bring large items down to the bulk disposal
area which is located at the back side of the building Pets
(North/East). Ensure that you are tying your bags
1101 Bay is a pet friendly community. We expect
closed tightly, to ensure that odours and contents
pet owners to be responsible for their pets and
remain contained to the area.
follow the pet rules and regulations including
Recycling picking up and disposing of waste accordingly,
Locations: Ground Floor Back side of the building controlling excessive barking, and keeping pets
(North/East) leashed in public areas
Recycling is mandatory in the City of Toronto. The
City of Toronto Recycling Guide is included to this
digital package for your review on what items are
recyclable.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Safety and Security

Property Access General Security
• Residents must have their ID in order for staff to Do not allow others to follow you past the lobby door
open apartment door. unless you know they are tenants.
• If a resident loses their keys or gets locked out of Do not open your door if you do not recognize the
their unit at any time, please call 310.MAXX person on the other side, if in doubt, call management.
(310.6299). Ensure doors are locked upon entering your unit and
before retiring for the night .
Appliances If you will be traveling or absent for any length of time,
cancel newspapers, have a friend check your mail, let
• 1101 Bay is equipped with centralized air
the landlord know to ensure notices will not be left on
conditioning.
your apartment door, leave emergency numbers
• Window units or portable units are not permitted.
where you can be reached.
• Portable dishwashers and laundry machines are
not permitted in units.
Intercom
To set up Enterphone, residents must submit name
and active phone number to Resident Managers to
input into the Buzzer/ Intercom system. The
Enterphone system can be connected to a cell phone
and Residents push 6 on their phone to let guests in.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Neighbourhood Information
1101 Bay is just steps from the city’s finest Community Centres, Parks, and Libraries
restaurants, museums, art galleries and shops. Royal Ontario Museum – 7 min
Situated in the heart of downtown Toronto, Gardiner Museum – 7 min
residents enjoy the convenience of walking to the Toronto Public Library – Toronto Reference Library – 9
nearby Yorkville neighbourhood or Yonge Street. min
The beautiful University of Toronto campus is Toronto Public Library – Yorkville Library – 7 min
directly across the street, and the business district Robart’s Research Library – 15 min
is a short commute away. 1101 Bay Residents also Varsity Centre – 11 min
have both the Yonge and Bloor subway lines in Cineplex Cinemas Varsity Theatre – 4 min
close proximity, giving them more time to live, shop CAA Theatre (Formerly Panasonic Theatre) – 5 min
and play. Transit
Shopping Bay Station – 4 min
Holt Renfrew – 4 min Bloor-Yonge Station – 5 min
Hudson’s Bay Centre – 8 min Museum Station – 6 min
Louis Vuitton – 7 min Wellesley Station – 6 min
Tiffany & Co. – 7 min All times are estimated in walking distance.
Whole Foods – 12 min
Yorkville Village – 12 min
Schools
University of Toronto – St. George Campus – 7 min
Ryerson – 20 min
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Fire Safety
1101 Bay has many fire safety features and fire protection
equipment to reduce the hazards in the event of a fire.
To assist you in understanding what to do in the event of fire, and/or
the sounding of the fire alarm, or any other life threatening
emergency please follow our fire safety procedures.
Fire Safety Rules
• If you notice smoke or suspect fire, alert any other persons in the
area, turn off any heating /cooking appliances, take your key and
leave immediately, closing any doors behind you.
• Go to the nearest fire alarm pull station and activate it by pulling
down sharply and then telephone the Emergency Number (911).
• Leave your floor by the nearest exit stairway.
• If safe to do so, wait in the area to advise the building
superintendent of the problem, if not, proceed by the stairs to the
lobby to advise management or the Fire Department.
• NEVER use the elevators when the fire alarm is activated
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Introducing SparkleXpress™
Dear Resident, • If loading card using debit/credit select the
Sparkle Solutions is pleased to be your laundry provider. amount you wish to add to your SparkleXpress
We are proud to offer you our leading edge card by pressing the value button. Each press
SparkleXpress Laundry Card system which we hope you will increase the amount by $10.00 up to a
will find to be a convenient and efficient system to use. maximum of $50.00. Once desired amount is
Your SparkleXpress Value Centre is equipped with a displayed press enter then slide or insert chip
debit/credit terminal so you can load your card using card through the terminal and follow instructions
Debit, Visa or Mastercard. on the PIN PAD.
• Ensure your balance is updated before
Please remember: removing your card.
• Your card is like cash, it can be used by anyone.
DON’T LOSE IT.
• You can only load the card to a maximum of $50.00
with debit/credit and $60.00 with cash.
• Do not put a hole in your card. It voids the card.

To activate and load your card

• Place your card into the SparkleXpress cardholder on
the SparkleXpress Value Centre. Your card will be
activated when it shows a zero balance.
• If loading card using cash do not press any buttons.
When green lights are flashing over bill acceptor
insert either a $5, $10 or $20 bill. Ensure your
balance is updated before removing your card.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Using your card

Washing
Please refer to the signage posted on the walls and/or on the
machines located in the laundry room as they will provide you
with step by step instructions on the proper usage of both the
washers and dryers.
Drying
• Some dryers are programmed with the ability to add more
drying time to a dry cycle. To know if the dryers in your
building have this feature, please check the screen on the
card reader attached to the dryer.
• To add more dry time to your dry cycle, you must do so prior
to 3 minutes remaining on the cycle. A “top up” dry cycle
costs $0.25 for an extra 8 or 10 minutes (depending on
whether gas or electric dryers).
Please call us with any service complaints and /or machine
breakdowns and we will respond to your request within 48
hours. Our service staff offers courteous and prompt service.
Thank you for your cooperation, Sparkle Solutions

Service lines:
416.869.0680 or 905.660.0680 or toll free 1.866.769.0680
E-mail: service@sparklesolutions.ca
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Using your laundry card on the website

Log in for webxpress features
Go to www.mysparkle.ca and enter the 10-digit card
number located on the back of your laundry card.
This will log you into your personal account.

Navigating the sparkle website

Once you have entered your card number, you will
see your home page which has a menu with four
headings at the top of the screen on your tool bar.
These headings include Machine Availability, Trends,
Purchases, and Subscriptions.

Machine availability
View which machines are currently available in your
laundry room. If the equipment is in use the status
will read “Busy” instead of “Available.”

Trends
You can view the times throughout the day your
laundry room is most active. This enables you to
choose an optimal time to do your laundry.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Purchases
You will be able to view all purchases made using the
VAC (Value Add Centre). This feature will include the
date, purchase amount(s), and method of payment.
You can also print a receipt of each transaction.

Subscriptions
You can choose to receive notification emails.

Notification Email
If you wish to receive an email notification on any
purchases made on your laundry card, enter your email
address and click “I would like my purchase receipts
emailed to me” and click “Save”. You will automatically
be sent notifications to your email account on all
purchases made. This is not mandatory and you can
opt-in or opt-out of this free service at anytime.

Text Message Notification

If you wish to receive text messages, enter your Cellular
Phone Number and Click “I would like to receive SMS
notifications when my laundry is ready. Then Click
“Save”. This feature allows you to receive a text message
to your cellular phone whenever a washer or dryer is
started with your laundry card. Once the washer or dryer
cycle is completed, you will receive a text message that
reads “your laundry is ready”. This is not mandatory and
you can opt-in/opt-out of this free service at anytime.

Sparkle Solutions does not charge our clients for this service. However
residents are subject to his/her standard text messaging rates.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Snaile parcel lockers – frequently

asked questions (faqs)
How will the delivery process work? What if there is no package in the
The delivery process is explained on the Snaile compartment?
welcome sheet on the previous page. The Snaile delivery system is equipped to prevent this
from happening; there are cameras as well as content
Do I have to use the system? detectors in every compartment to verify the delivery
and the removal of a package.
No, if you do not wish to register for Snaile, then your
packages will continue to be delivered as they are today.
This means that you will have to pick up your package at What if my parcel and the goods inside are
the local retail outlet or Courier office if no one is home damaged?
during delivery. For liability reasons, office staff cannot Any damage to a package has either been sustained
accept packages on behalf of residents. during transit or may have occurred at the point of
origin. If your package has been damaged, please
How long do I have to pick up my parcel? contact the carrier service and/or the retailer. Oxford
nor Snaile is responsible for lost or damaged items.
Residents have 72 hours to pick up their parcel from the
Snaile parcel lockers. Notifications will be sent to you
daily during the allotted time (72 hours) until you pick Is there a fee to use the parcel system?
up the package. After 72 hours, the package will be There is no fee to use the Snaile Parcel Delivery
returned to the sender. System. Oxford has installed the system to enhance
the delivery experience for residents.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

What if i deleted my code by mistake? A delivery notification from the carrier is not related
to Snaile. If you do not have a Snaile notification
If you have received a delivery notification but cannot
then your parcel has not been delivered to the
find your access code, your parcel will still be securely
Snaile locker and may have been delivered to an
contained in its assigned compartment for the first 72
alternate location. Please follow up with the carrier.
hours (afterwards it will get sent back to the sender).
Contact the Snaile help desk and they will resubmit the If you can confirm that the parcel was indeed
code once you provide the correct contact information delivered to a Snaile locker and you did not receive
registered for your apartment. a Snaile notification, please contact your Resident
Services Center for assistance.
What if my package is too big?
What is snaile’s support information?
There are many different sizes and shapes of
compartments. If your package does not fit in any of Snaile’s customer service team is bilingual and
them and you are not home, then the couriers protocol is offers support in both French and English.
to drop the package to the closest Retail Outlet / Courier Phone Number: 833.200.5169 (available 24/7)
depot for you to pick up.
Email Address: support@snaile.com
(available during business hours)
I am expecting a parcel, but i have
not received a notification yet? Want more information?
There are two types of notifications you receive upon For more information, you can visit
delivery: www.snailelockers.com/multi-residential/.
1. A delivery notification from the sender or carrier They have a one-minute video that provides a quick
2. A delivery notification from Snaile summary along with additional information.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Release and waiver: parcel lockers

and delivery service
I, (the “Resident”) accept to use the parcel locker and 1. To waive any and all claims that Resident has now
delivery system operated by the third-party provider, or may have in future against the Oxford Parties as
Snaile Lockers. a result of Resident’s use of the Parcel Lockers and
Resident acknowledges and agrees that to use the Delivery System and/or as a result of the exchange
services of the Snaile Locker Parcel Delivery System of personal information of the Resident;
it shall provide the Resident’s name, suite number, 2. To release the Oxford Parties from any and all
cell phone number and email address for purposes liability for any loss, damage to property, expense
of uploading this information into the parcel locker and related loss that Resident may suffer as a result
database. The Personal Information provided by of Resident’s use of the Parcel Lockers and
the Resident shall only be used for the purpose Delivery System, due to any cause whatsoever,
contemplated herein and shall be provided to the including negligence, breach of contract or breach
Third-Party Provider only. of any statutory duty of care and/or pertaining to the
In consideration of Resident’s use of aforementioned exchange of personal information of the Resident;
Parcel Lockers and Delivery System, Resident agrees:
3. That this Release and Waiver is binding on not only
Resident, but Resident’s next of kin, heirs,
executors, administrators and assigns.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

Oxford Parties are not responsible for any property damage, property loss, lost or stolen parcels delivered
at the Parcel Lockers and Delivery System and any expenses and related losses.
I HAVE CAREFULLY READ THIS RELEASE AND WAIVER AND UNDERSTAND IT. I AM AWARE
THAT BY SIGNING BELOW THAT I AM WAIVING CERTAIN RIGHTS WHICH I MAY HAVE AGAINST
THE OXFORD PARTIES. I HAVE HAD SUFFICIENT TIME TO READ THIS RELEASE AND WAIVER.

______________________________________________________________________
Unit #
______________________________________________________________________
Date

Please print legibly

NAME EMAIL ADDRESS CELL PHONE # SIGNATURE

1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

COVID-19 Measures
Travelling into Canada: Mandatory Quarantine

Information from the Government of Canada

If you don't have COVID-19 symptoms, you must quarantine for 14 days while you're still at risk of developing
symptoms and infecting others.

Should you develop symptoms or test positive for COVID-19 during your 14-day quarantine, you must begin
isolating for an additional 14 days from the date of your positive test result or onset of symptoms.

All residents entering Canada, whether in mandatory quarantine or isolation, must:

• go directly to your place of quarantine or isolation, without stopping anywhere

• wear a non-medical mask or face covering while travelling to the place where you'll quarantine or isolate
• stay at your place of quarantine or isolation for 14 days (only leave to seek medical assistance if needed)
• not use shared spaces such as courtyards, restaurants, gyms or pools if you’re staying at a hotel or paid
lodging
• not have any guests, even if you’re outside and stay 2 metres apart from them
• monitor your health for symptoms of COVID-19
• follow all other guidance provided by your local public health authority

During your 14-day quarantine you are instructed to stay within your apartment.

• avoid contact with others who didn’t travel with you

• clean and disinfect spaces after use
• wear a suitable non-medical mask or face covering if a distance of 2 metres from others residing in your
place of quarantine can’t be maintained
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

COVID-19 Measures cont’d

Residents who need medical testing or time-sensitive medical services while in quarantine
or isolation
If you need to seek testing or time-sensitive medical services, you must:
• immediately return to your place of quarantine or isolation location afterwards
• wear a non-medical mask or face covering while in transit

We also recommended that you contact your local public health authority and follow any additional instructions
they provide.

In addition to the steps described above for mandatory quarantine or isolation, if you have symptoms of
COVID-19 you must also:
• use private transportation (such as your own vehicle) to get to your place of isolation
• wear a suitable non-medical mask or face covering while in transit
• practice physical distancing at all times
• not go outside, including private outdoor spaces, like backyards or balconies, at your place of isolation

If your symptoms get worse during your isolation period, contact your local public health authority and follow
their instructions.

Residents without symptoms (mandatory quarantine)

If you're in mandatory quarantine and have no COVID-19 symptoms, you may use a private outdoor space if
your place of quarantine has one. This means one that’s not shared with anyone else.

Avoid contact with those who:

• are 65 years or older
• have underlying medical conditions
• have compromised immune systems

You may only quarantine with somebody from the above group if:
• they consent to the quarantine or are the parent or minor in a parent-minor relationship
• you complete a form provided by a government representative at the port of entry explaining the consent
and receive authorization to proceed
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588

COVID-19 Measures cont’d

Our Ask of You

Please take care of yourself. Practice preventative measures and continue to follow all COVID-19 precautions
in force as directed from the Ontario health authorities:

• Wash your hands frequently with soap and hot water and for at least 20 seconds.
• Avoid touching your eyes, nose or mouth, especially with unwashed hands.
• Clean and disinfect frequently touched objects and surfaces within your home, such as toys, electronic
devices and door handles.
• When going to/from your apartment, please follow physical distancing guidelines maintaining a 2-meter
distance in our lobbies.
• Please respect the elevator capacity of a maximum of 4 people.
• We strongly recommend wearing a mask whenever traveling through the common areas, including the
elevator.
• If you are showing symptoms of COVID-19, call your doctor or local public health authority.
• If you have a suspected, presumptive or a confirmed case of COVID-19, follow the self-isolation and
quarantine requirements from medical professionals and health authorities.
• Maintain open lines of communication with us. We are here to help.
• Inform us of confirmed case(s) within your household. Contact Resident Services as it is our intention to
keep residents safe by preventing the spread of illness by notifying there is a confirmed case within the
community; when we do, we will not identify the individual or the suite number. We will protect your privacy
and safeguard any information shared with us.
1101 Bay Street Apartments | 1101 Bay Street | Toronto | ON | M5S 2W8 | 416.920.9588