Telephone Rings 3x
Reservation Agent: Good morning, Marian Hotel. This is Jovy, how may I help you?
Guest: Good morning Jovy! I would like to make a reservation, please.
Reservation Agent: Okay, Maam. For how many people is the reservation for?
Guest: There will be two of us.
Reservation Agent: Great. For how many nights will you be staying, Maam?
Guest: We’ll be staying for 1 night, from February 14 to 15.
Reservation Agent: Okay, Maam. Let me check if there is still an available room on that
particular date. May I ask also Maam if what do you prefer, Maam a deluxe room good
for two with one king-size bed located on the first and second floor or suite room with
two separated single bed located on the third and fourth floor Maam?
Guest: Ok, a deluxe room good for two with one king-size bed on the second floor, please
Reservation Agent: Ok, Maam would you prefer to have a room with a view of the pool or
a view of the city?
Guest: A view of the city, and may I know what services are offered in your hotel?
Reservation Agent: Yes, Maam we have a pool located on the ground floor open at exactly
six in the morning and will be closing at 10 PM. We also have a bar here that offers
different drinks open at six and the evening and the last for order it would be 10 in the
evening. We also have a gym here and the spa that opens at 7:30 in the morning and will
be closing at 10 PM.
Guest: That’s great!
Reservation Agent: Ok, Maam let me check the system if the room is still available, so
you plan to have your check-in on February 14, right?
Guest: Yes,
Reservation Agent: Ok, Maam I already check the system, so based on the system one
room is available left based on your preference. So, would you like to take that one Maam?
Guest: Yes, I would like to have.
Reservation Agent: Ok, Maam to confirm your reservation you have paid at least fifty
percent of the total accumulated amount all throughout your stay.
Guest: And for how much will that be?
Reservation Agent: That would be 4,500 pesos per night Maam.
Guest: That's a fair price. I’d love to stay in that room.
Reservation Agent: So, with that Maam, may I have your email address, so that I could
email to you the procedure on how to settle your account for the confirmation of your
reservation.
Guest: Ok, my email is amiejorgio@gmail.com
Reservation Agent: Ok, Maam may I have your details Maam, my I know your name?
Guest: Of course. I’m Amie Jorgio.
Reservation Agent: Ok, Maam may I confirm your name Maam, Amie Jorgio is it A for
alpha, M for mike, I for india, E for echo, J for juliet, O for oscar, R for romeo, G golf, I for
india, O for oscar am I right Maam?
Guest: Yes.
Reservation Agent: Ok, Maam may I have your number?
Guest: 09566887712
Reservation Agent: Ok, Maam may I repeat your number Maam, 09566887712. May I
have also your address Maam?
Guest: Yes, Lumatab, Maco, Davao de Oro
Reservation Agent: Great. Maam, do you have a Gcash Maam so that I could settle your
account through Gcash.
Guest: Yes, my Gcash number is 09566887712.
Reservation Agent: Great. Do you know your estimated time of arrival, Maam?
Guest: We’ll be arriving at around 2:30 PM.
Reservation Agent: Alright, Ms. Jorgio, may I repeat your reservation. Your reservation
has been made for the 14th of February for a deluxe room good for two with one king-
size bed on the second floor and a *view of the city*. Your estimated time of arrival is at
2:30 PM. If you have any other questions, please do not hesitate to call us.
Guest: Great, thank you so much.
Reservation Agent: You’re welcome, Ms. Jorgio We’ll see you in February. Have a nice
day.
