QUEZON CITY LOCAL GOVERNMENT

CITIZEN’S CHARTER
2020 (1st Edition)
QUEZON CITY LOCAL GOVERNMENT

CITIZEN’S CHARTER
2020 (1st Edition)

1
I. Mandate:

Republic Act No. 7160, as amended, and its Implementing Rules and Regulations.

II. Vision:

The Quezon City Government envisions itself to be a model of effective governance and
responsible leadership, working in partnership with the citizenry in building a Quality
Community.

III. Mission:

To provide quality service which will make Quezon City an ideal community where people
live, work and do business in a hospitable, progressive & peaceful environment.

IV. Service Pledge:

We commit to:

• Provide quality service with integrity and dedication through competent, efficient
and caring employees;
• Promote transparency and accountability in all our transactions in the delivery of
public service;
• Implement simplified and re-engineered processes in lessening unnecessary
documentary requirements;
• Give equal attention to our transacting clients within the City Hall Compound and
at our satellite offices at all times, prior to the opening and closing of official office
hours and even during lunch breaks.

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 LIST OF SERVICES

PAGE
OFFICES/DEPARTMENT
NUMBER
1. Office of the City Mayor 5
2. Office of the City Administrator 7
3. Amoranto Sport Complex 27
4. Business Permit & Licensing Department 30
5. City Accounting Department 39
6. City Assessor’s Office 60
7. City Architect Department 83
8. City Budget Department 89
9. City Civil Registry Department 94
10. City General Services Department 117
11. City Legal Department 151
12. City Planning Development Department 157
13. City Treasurer’s Office 181
14. Barangay Community Relation Department 230
15. Department of Engineering 234
16. Department of Public Order & Safety 255
17. Housing Community Development Resettlement
270
Department
18. Internal Audit Service 305
19. Liquor Licensing Regulatory Board 313
20. Market Development & Administration Department 320
21. Novaliches District Hospital 341
22. Parks Development Administration Department 388
23. People’s Law Enforcement Board 394
24. Person with Disability Affairs Office 400
25. Procurement Department 404
26. Public Employment Service Office 413
27. Quezon City General Hospital 416
28. Quezon City Public Library 596
29. Quezon City Tourism Department 608
30. Quezon City Veterinary Department 613
31. Quezon City Disaster Risk Reduction Management Office 624
32. Quezon City Health Department 627
33. Scholarship Youth Development Program 658
34. Social Service Development Department 687
35. Task Force Control and Prevention and Removal of All
771
Illegal Structures and Squatting
36. Public Affairs Information Service Department 774
37. Office for Senior Citizen Affairs 778
38. Task Force on Solid Waste Management 782

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 OFFICE OF THE CITY MAYOR

Request for Issuance of Mayor’s Clearance

For purposes of the following:
a. Local employment
b. Business Requirement
c. PNP/AFP/PMA/BJMP/BFP Admissions
d. Travel abroad
e. Record check
f. Marriage requirement
g. Firearm’s License

Office or Division: Administrative Division

Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: Quezon City Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For purposes A to F:
• Barangay of the resident-client
• Barangay Clearance
• PNP
• Police Clearance • Office of the City Prosecutor

• Fiscal Clearance
• Barangay of the resident-client
• PNP
For purpose G only:
• Office of the City Prosecutor
• Barangay Clearance • Metropolitan Trial Court
• Regional Trial Court
• Police Clearance
• NBI
• Fiscal Clearance
• MTC Clearance
• RTC Clearance
• NBI Clearance

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Presentation 1.1. Check None 15 minutes Designated
of requirements. completeness of Staff
documents. Administrative
Division
Office of the
City Mayor

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2. Pay fee at the 2.1. Issue Order P 50.00 10 minutes Designated
City Treasurer’s of Payment if Staff
Office (Ground documents are Taxpayer’s
Floor). complete. Lounge
City
Treasurer’s
Office
3. Return to 3.1. Release the None 5 minutes Designated
Mayor’s Office Clearance/Certific Staff
for release of ate upon Administrative
Clearance/Certifi presentation of Division
cate. Official Receipt. Office of the
City Mayor
TOTAL P 50.00 30 minutes

6
 OFFICE OF THE CITY ADMINISTRATOR
External Services

1. Processing of Incoming Correspondence Covering Various Requests,

Complaints and Proposals

Act on various requests, complaints and proposals received by the Office.

Office or Division: Administrative Division

Classification: Simple, Complex
Type of G2C (Government to Citizen)
Transaction: G2B (Government to Business)
G2G (Government to Government)
Who may avail: City Departments/Offices/Operating Units
City Councilors
Private entities
National government agencies
Local government units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Original copy – Letter, Memo, None

Endorsement/Indorsement,
Transmittal, Routing Slip
• One (1) set of supporting documents,
if warranted
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit 1.1. Receives, None 5 minutes Assigned Staff
document/s to classifies and Administrative
Receiving Area. encodes various Division
submitted
document/s/com
munications
(such as
Transmittals,
Memoranda,
registered mails,
emails, etc.) in
the Document
Tracking System
for
Reference/Contr
ol Number. Gives
to Head,
Administrative

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 Division for final
review of
document
classification.
1.2. Reviews None 10 minutes Chief
document Administrative
classification. Officer/Acting
Routes Head
document/s to Administrative
concerned Division
Assistant City
Administrator,
OCA Division or
assigned staff.
1.3. Conducts None 5 days Assistant City
Complete Staff Administrator for
Work thru Fiscal Affairs
review, and/or
evaluation and Assistant City
analysis; Administrator for
inspection; data General Affairs
gathering; and/or
recommendation Assistant City
of proper action; Administrator for
preparation of Operations
necessary and/or
documents to Heads of OCA
grant request or Division –
implement given Administrative
instructions. Division; Fiscal
Gives evaluation Management
report and/or Division;
draft action Management
documents to the and
Assistant City Organization
Administrator/s Division;
or to the City Operations,
Administrator for Coordination
final and Monitoring
consideration/ Division;
approval/ Technical
signature. Division
And/or
Assigned Staff

1.4. Approves/sig None 2 days* City

ns final revised Administrator
action
documents.
1.5. Releases None 5 minutes Assigned
signed Staff/Records
document/s to Officer
concerned city Administrative
department/offic Division
e/unit, concerned

8
 entity/ies,
concerned
NGAs/LGUs.
7 days*
Total: 20 minutes
Note: * Subject to time availability of the signatory due to scheduled/emergency meeting/s
and/or immediate notice by the City Mayor.

2. Processing of Selected Financial Documents

Evaluate and process the payment of identified financial documents received by the
Office.

Office or Fiscal Management Division

Division:
Classification: Simple
Type of G2C (Government to Citizen)
Transaction: G2B (Government to Business)
G2G (Government to Government)
Who may avail: City Government Officials and/or Employees
Teaching and non-teaching Employees
Utility Concessionaires
Contractors/Service Providers
National government agencies
Private Universities and Colleges
State Universities and Colleges
Local government units
Private entities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Incoming financial documents:
HRMD
• Payrolls CTO
• Checks
• Disbursement Vouchers (DV) City Budget Department
• Obligation Requests (OBR)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submits 1.1. Receives and None 5 minutes Assigned Staff
Financial records Administrative
Documents to submitted Division
Receiving financial
Area. documents for
Reference/Co
ntrol Number.
Transmit to
Fiscal
Management
Division.
1.2. Receives, None 5 minutes Assigned Staff
records and

9
 checks Fiscal
completeness Management
of submitted Division
financial
documents.
1.3. Final None 5 minutes Chief
review/initials Administrative
financial Officer/Acting
documents Head
prior to Fiscal
signing of the Management
Assistant City Division
Administrator
for Fiscal
Affairs and/or
the City
Administrator.
1.4. Initials None 30 minutes* Assistant City
financial Administrator for
documents. Fiscal Affairs
1.5. Signs financial None 30 minutes* City
documents Administrator
(payrolls and
disbursement Assistant City
vouchers on Administrator for
salaries and
allowances).
1.6. Signs financial None 30 minutes* City
documents Administrator
(disbursement
vouchers and
checks).
1.7. Releases None 5 minutes Assigned Staff
signed Fiscal
documents to Management
Administrative Division
Division.
2. Follow-up. 2.1. Informs None 1 minute Assigned Staff
requesting Fiscal
party on Management
status of Division or
financial Administrative
document. Division
1 hour
Total 51 minutes*
Note: * Subject to time availability of the signatories due to scheduled/emergency meeting/s
and/or immediate notice by the City Mayor.
Qualified for multi-stage processing

3. Implementation of Projects under the Basic Education Enhancement

Program (BEEP)

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 Release of approved funds in the implementation of various activities under the program.

Office or Division: Fiscal Management Division

Classification: Simple
Type of G2G (Government to Government)
Transaction: G2B (Government to Business)
Who may avail: City Councilors
Suppliers/Contractors
Concerned City Departments/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Purchase Request (PR) End-user

• Purchase Order (PO)/Supply
Procurement Department
Delivery Agreement (SDA)
• Work and Financial Plan (WFP)
• Obligation Request (OBR)
• Project Procurement Management
Plan (PPMP)
• Distribution List
• Amendatory PPMP (if needed)
• Augmentation
• Justification
• Requisition Issue Slip (RIS)
• Deed of Donation
• Acknowledgment Receipt for
Equipment (ARE)/Sub-ARE
• Delivery Receipt
• Sales Invoice
• Official Receipt (OR)
• Acceptance
• Inspection Report
• Certificate of Due Diligence (if
needed)
• Cost Derivation (if needed)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submission of 1.1. Receives None 5 minutes Assigned Staff
documents at and records Administrative
Receiving Area. document/s Division
in the
Documents
Tracking
System for
Reference/
Control
Number.
Transmits to
the Fiscal
Management
Division.

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 1.2. Conducts 5 days Assigned Staff
Complete Fiscal
Staff Work Management
Division
- Coordination
with concerned
City Councilor,
city
department/offi
ce
- Inspection
- Attend Product
Demo and
Procurement
Activities
- Check project
status, PPMP
inclusion
Others
(Distribution
List)
Request for
inspection, if
needed
1.3. Prepares None 30 minutes Assigned staff
appropriate
Fiscal
financial
Management
documents
Division

1.4. Reviews, None 10 minutes Chief

initials Administrative
appropriate Officer/Acting
financial Head
documents Fiscal
Management
Division
1.5. Approves/sig None 30 minutes* City
ns Administrator
appropriate
financial
documents
1.6. Releases None 5 minutes Assigned
signed Staff/Records
documents Officer
Administrative
Division
2. Follow-up. 2.1. Informs 1 minute Assigned Staff
requesting
Administrative
party status
Division and/or
of
documents.

12
 Fiscal
Management
Division
5 days
Total 1 hour
21 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.

4. Usage of Electronic Fleet Cards on Fuel, Lubricants and Other Services

Consumption

Monitors and processes payment on usage of electronic fleet cards for fuel, lubes and
other services consumed by city government-issued vehicles and/or equipment.

Office or Management and Organization Division

Division:
Classification: Simple, Complex
Type of G2B (Government to Business)
Transaction:
Who may avail: Service Provider
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Billing or Statement of Account Service Provide
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS TIME
PAID
1. Submits Billing 1.1. Receives the None 1 minute Assigned Staff
or Statement documents Administrative
of Account. and routes to Division
the
Management
and
Organization
Division
1.2. Checks None 1 day Assigned Staff
completeness Management
of documents. and
Prepares and Organization
submits Division
necessary
financial and
supporting
documents for
processing of
payment.
1.3. Final None 10 minutes Chief
review/initials/ Administrative
signs Officer
necessary Management
financial and and
supporting

13
 document/s Organization
prior to Division
submission
to/signature of
the City
Administrator
1.4. Approves/sign None 30 minutes * City
s document/s Administrator
1.5. Encodes data None 15 days Assigned Staff
on Management
consumption. and
Monitors Organization
process flow Division
of documents
for payment by
authorized
signatories
until posting of
bank check
payment.
16 days
Total 41 minutes*
Note: * Subject to time availability of the signatory due to prior meetings scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.

5. Monitoring of Usage and Payments of Utilities (Telephone Lines, Water

and Electricity Connections)

Monitors and processes payment on its consumption of applications for installation of

telephone lines, water and electricity connections.

Office or Division: Operations, Coordination and Monitoring Division

Classification: Simple, Complex
Type of Transaction: G2B (Government to Business)
Who may avail: Utility Concessionaires
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Billing/Statement of Account Utility Concessionaires (Meralco, PLDT,
Maynilad, Manila Water)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submits Billing or 1.1. Receives None 1 minute Assigned Staff
Statement of the Administrative
Account. document Division
s and
routes to
the
Operation
s,
Coordinati

14
 on and
Monitoring
Division.
1.2. Checks None 1 day Assigned Staff
completen Operations,
ess of Coordination
document and Monitoring
s. Division
Prepares
and
submits
necessary
financial
and
supporting
document
s for
processin
g of
payment.
1.3. Final None 10 minutes Special
review/initi Operations
als/signs Officer V/Acting
necessary Head
financial Operations,
and Coordination
supporting and Monitoring
document/ Division
s prior to
submissio
n to the
City
Administr
ator.
1.4. Approves/ None 30 minutes* City
signs Administrator
document
s.
1.5. Encodes None 15 days Assigned Staff
data on Operations,
consumpti Coordination
on. and Monitoring
Monitors Division
process
flow of
document
s for
payment
by
authorized
signatorie
s until
signing of

15
 bank
check.
Total 16 days*
41 minutes
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.

6. Programs/Projects/Activity Coordination and Monitoring

Office or Division: Operations, Coordination and Monitoring Division

Classification: Simple, Complex
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
G2B (Government to Business)
Who may avail: • City Councilors,
• City Departments/Offices/Units
• Private entities
• National Government Agencies
• Local Government Units

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter
• Project/Program Description

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submits letter- 1.1. Receives None 5 minutes Assigned Staff
request with and Administrative
supporting encodes Division
documents as document/s
warranted. in the
Documents
Tracking
System for
Reference/
Control
Number.
Routes to
the
Operations,
Coordinatio
n and
Monitoring
Division.

16
 1.2. Coordinates 5 days Assigned Staff
with Operations,
requesting Coordination
party on and Monitoring
their Division
logistics.
Prepares
and submits
report and
drafts of
proper
action
documents
on
resources/l
ogistics
needed, if
warranted.
1.3. Reviews None 1 day Special
evaluation Operations
report and Officer V/Acting
appropriate Head
action Operations,
document/s Coordination
. and Monitoring
Recommen Division
ds final
action to
the City
Administrat
or.
1.4. Approves/si None 1 day * City
gns final Administrator
revised
action
document/s
1.5. Releases None 5 minutes Assigned Staff
action Administrative
document/s Division
, if
warranted.
7 days
Total 10 minutes
Note: * Subject to time availability of the signatory due to prior meetings scheduled and/or due
to immediate notice by the City Mayor.

7. Technical Assistance in the Evaluation of Applications for Locational

Clearances

Assist in the final review of request for reconsideration on applications for Locational
Clearance.

17
Office or Division: Technical Division, Assistant City Administrator for Operations
Classification: Complex, Highly Technical
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
G2B (Government to Business)
Who may avail: • Private entities
• Local Government Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Indorsement/Transmittal with City Planning and Development Department
Evaluation Report

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submits 1.1. Receives None 5 minutes Assigned Staff
Indorsement/Tra and records Technical
nsmittal with document/s. Division
supporting
documents as
warranted.
1.2. Conducts None 15 days Assigned Staff
Complete Technical
Staff Work. Division
Prepares
and submits
report and/or
drafts of
proper
action
documents.
1.3. Final review None 1 day* Assistant City
on Administrator for
evaluation Operations
report and
appropriate
action
document/s
signs.
1.4. Release None 5 minutes Assigned Staff
document/s Technical
back to City Division
Planning
and
Developmen
t
Department.
16 days
Total 10 minutes*

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 Internal Services

1. Evaluation of Requests for Monetization of Leave Credits

Assess applications for fifty percent (50%) monetization of leave credits.

Office or Division: Fiscal Management Division

Classification: Simple
Type of G2G (Government to Government)
Transaction:
Who may avail: City Government Officials and/or Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter-request of official/employee
• Endorsement/Indorsement of
concerned department/office head
• Approved Application for Leave with • Human Resources Management
corresponding computation Department
• Other supporting documents as
warranted.
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit 1.1. Receives None 5 minutes Assigned Staff
document/s to and Administrative
the Receiving encodes Division
Area. document/s
in the
Document
Tracking
System.
Routes
document/s
to the Fiscal
Manageme
nt Division.
1.2. Conducts None 30 minutes Assigned Staff
Complete Fiscal
Staff Work. Management
Evaluates Division
request and
checks
supporting
docs.
Interviews
requesting
party, if
necessary.
1.3. Prepares None 30 minutes Assigned Staff
transmittal Fiscal
documents Management
for approval Division
of the City

19
 Administrat
or.
1.4. Reviews, None 10 minutes Chief
initial Administrative
transmittal Officer/Acting
document/s. Head
Fiscal
Management
Division
1.5. Approves/si None 1 day * City
gns Administrator
document/s.
1.6. Releases None 5 minutes Releasing
signed Officer/
documents. Assigned Staff
Administrative
Division
2. Follow-up. 2.1. Informs the None 1 minute Assigned Staff
requesting Administrative
party on Division
status of
documents
1 day
Total 1 hour
21 minutes*
Note: *Subject to time availability of the signatory due to scheduled/emergency meeting/s and/or
immediate notice by the City Mayor.

2. Technical Assistance in the Rationalization of Quezon City

Government Departments/Offices
Provides technical review/evaluation of rationalization/reorganization of city
departments/offices

Office or Division: Management and Organization Division

Assistant City Administrator for General Affairs
Classification: Complex, Highly Technical
Type of G2G (Government to Government)
Transaction:
Who may avail: Concerned City Departments/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Proposal of city department/office End-user

• Office mandate and other legal
bases
• Plantilla positions

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

20
1. Concerned City 1.1. Receives None 5 minutes Assigned Staff
Department/Offic and Administrative
e submits encodes Division
proposal for documents
rationalization/re in the
organization. Document
Tracking
System for
Reference/
Control
Number.
Routes to
the
Assistant
City
Administrat
or for
General
Affairs and
Manageme
nt and
Organizatio
n Division.
1.2. Conducts 15 days Assigned Staff
Complete Management
Staff Work and
to Organization
determine Division
feasibility of Assistant City
the Administrator for
Department General Affairs
or Office to
be
rationalized
/reorganize
d.
Coordinate
s with
HRMD
and/or CSC
for other
necessary
data.
Submits
report and
drafts of
necessary
action
documents
to the City
Administrat
or.
1.3. Approves/si 2 days* City
gns final Administrator
revised

21
 action
document/s
.
1.4. Releases 5 minutes Records Officer/
signed Releasing Staff
document/s Administrative
. Division
17 days*
Total 10 minutes
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.

3. Usage of Electronic Fleet Cards on Fuel, Lubricants and Other Services

Consumption
Evaluates requests for issuance of fleet cards for city government-issued vehicles and/or
equipment, and monitors consumption

Office or Division: Management and Organization Division

Classification: Simple, Complex
Type of Transaction: G2G (Government to Government)
Who may avail: City departments/offices and concerned national government
agencies with city government-issued service
vehicle/equipment
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. For issuance of new fleet card:
2.1. Letter request of concerned
End-user
city department/office/NGA;
2.2. Photocopy of
Acknowledgement Receipt for
Equipment (ARE) or sub-ARE Issued by the City General Services Dept.
2.3. Photocopy of OR/CR
2.4. Photocopy of service
vehicle/equipment
Issued by the Land Transportation Office
3. For fleet card replacement due to:
3.1. Loss End-user
3.1.1. Letter-request of
concerned city
department/office;
3.1.2. Affidavit of Loss End-user
executed by concerned
employee
3.2. Damage/Expiration
3.2.1. Letter-request of
concerned city
department/office;
3.2.2. Original fleet card

22
4. Increase on fuel limit and closure
of fleet card: letter request, original
fleet card

End-user

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE
1. Submits 1.1. Receives and None 5 minutes Assigned Staff
letter-request encodes Administrative
with document/s in Division
supporting the
documents Documents
as Tracking
warranted. System for
Reference/Co
ntrol Number.
Routes to the
Management
and
Organization
Division.
1.2. Conducts None 2 days Assigned Staff
Complete Staff Management
Work on and
request. Organization
Submits Division
evaluation
report and
appropriate
action
document/s.
1.3. Reviews None 1 day Chief
evaluation Administrative
report and Officer
appropriate Management
action and
document/s. Organization
Recommends Division
final action to
the City
Administrator.

23
 1.4. Approves/sign None 1 day * City
s action Administrator
document/s.
1.5. Release of None 1 minute Assigned Staff
signed action Management
document/s if and
warranted. Organization
Division
Or
Assigned
Staff/Releasing
Officer
Administrative
Division
1.6. Coordinates None 10 days Assigned Staff
with service Management
provider on and
issuance and Organization
delivery of new Division
fleet card.
2. Release of 2.1. Secures Order None 1 minute Assigned Staff
fleet card. of Payment or Chief
prior to release Administrative
of fleet card. Officer
Management
and
Organization
Division
2.2. Pays at the Damaged 15 minutes Assigned Staff
City Fleet Card City Treasurer’s
Treasurer’s = P250.00 Office
Office. Returns
to the Office of
the City Lost Fleet
Administrator Card =
and presents P400.00
Official
Receipt.
2.3. Release new None 1 minute Assigned Staff
fleet card. Management
and
Organization
Division
Total P400.00 14 days
P250.00 23 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.

4. Processing of Requests for Installation of Utilities (Telephone Lines,

Water and Electricity Connections)

24
 Evaluates requests on applications for installation of telephone lines, water and electricity
connections.

Office or Division: Operations, Coordination and Monitoring Division

Classification: Simple, Complex
Type of Transaction: G2G (Government to Government)
Who may avail: • City Health Centers
• Public Library Branches
• Satellite Offices of concerned city departments/offices
• Other city government property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter-request • End-user
• Application Form • Utility Concessionaires (Meralco, PLDT,
Maynilad, Manila Water)

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Submits 1.1. Receives and None 5 minutes Assigned Staff
letter-request encodes Administrative
with document/s in Division
supporting the Documents
documents Tracking
as System for
warranted. Reference/Cont
rol Number.
Routes to the
Operations,
Coordination
and Monitoring
Division.
1.2. Conducts None 5 days Assigned Staff
Complete Staff Operations,
Work on Coordination
request. and Monitoring
Coordinates Division
with end-user
and concerned
utility
concessionaire.
Submits
evaluation/moni
toring report
and appropriate
action
document/s.
1.3. Reviews None 1 day Special
evaluation Operations
report and Officer V/Acting
appropriate Head
action

25
 document/s. Operations,
Recommends Coordination
final action to and Monitoring
the City Division
Administrator.
1.4. Approves/signs None 1 day * City
action Administrator
document/s
1.5. Release of None 5 minutes Assigned Staff
document/s as Administrative
warranted. Division
7 days
Total 10 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.

26
 AMORANTO SPORTS COMPLEX

USE OF SPORTS FACILITIES

Assists clients in using or making reservation for use of the venue
Office or Division: Amoranto Sports Complex
Classification: Simple
Type of Transaction: G2C (Government to Citizen)
G2B (Government to Business)
G2G (Government to Government)
Who may avail: All
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Any valid ID
Payment of fees
CLIENT AGENCY PROCESSI PERSON
FEES TO BE PAID
STEPS ACTIONS NG TIME RESPONSIBLE
1. Walk-in 1.1. Advise P5.00 - Entrance fee 5 minutes Venue Manager
and/or (Day time and Night
record the time rates) Gym 2/Oval -
reservation Merlita A.
and issue Day Nigh Manaois
subsequent time t
permit. Rat time Gym 1 - Andro
es Rat G. Cruz
(6:0 es
0 (5:0 Table Tennis -
am 0 Liza S. Calo
– pm
5:00 – Open
pm) 10:0 Basketball
0 Court – Wilfredo
pm) Rivera
Bask P60 P80
etball 0.00 0.00 Open
Court /hr. /hr Badminton
(cove Court – Alfredo
red) Discipulo
Bask P10 P15
etball 0.00 0.00 Gym 3 – Patrick
Court /hr /hr A. Fanugao /
(open Rannie F.
) Pepito
Volley P75. P12
ball 00/h 0.00 Weightlifting/Bo
Court r. /hr. xing – Nolan
(open Rioveros
)
Badm P75. P12 Swimming Pool
inton 00/h 0.00 – Darlyn A.
Court r. /hr. Rosal
(open
) Multi Purpose
Arena – Cynthia
T. Sarmiento

27
2. Phone-in 2.1. Pencil Lawn P25. P40. 5 minutes Assigned Staff
Reservat booking is Tenni 00/h 00/h
ion made for s r. r.
use of a Court
particular (per
venue on a player
particular )
date and Karat P50 P80
time. e and 0.00 0.00
Taek /hr. /hr.
wond
o
(insid
e the
Multi-
purpo
se
hall
w/
aircon
)
Karat P20 P25
e and 0.00 0.00
Taek /hr. /hr.
wond
o
(insid
e the
stadiu
m)
Swim P5.0 P10.
ming 0/hr. 00/h
Pool r.
(regul
ar
use)
Swim P1,5 P2,0
ming 00.0 00.0
Pool 0/hr. 0/hr.
(if,
rente
d)
Boxin P20 P25
g 0.00 0.00
area /hr. /hr.
Ches P20 P35
s 0.00 0.00
venue /hr. /hr.
cente
r
Oval P30 P60
Track 0.00 0.00
and /hr. /hr.
Field
(for
sports
fest)

28
 Oval P1,2 P1,5
Track 00.0 00.0
and 0/hr. 0/hr.
Field
(for
religio
us
and
other
event
s)
Weig P25. P35.
ht 00/h 00/h
lifting r. r.
and
bodyb
uildin
g
venue
(per
perso
n)
TOTAL 5 minutes

29
 BUSINESS PERMITS & LICENSING DEPARTMENT
External Services

Business Permits Division

This division issues Business Permits (New, Renewal, Special Permit and Amendment) and
recommends inspection / verification of establishments if necessary.

Application of New Businesses

All taxpayers who plan to create new businesses within the City shall apply for a new Business
Permit.

As a COVID-19 safety precaution, all taxpayers shall book an appointment at

https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.

All transactions pertaining to new Business Permits, during the writing of this Citizen's Charter,
are located at Civic Building F, Quezon City Hall Compound.
Business Permit & Licensing Department
Office or Division
Business Permit Division
Classification External Service
Type of Transaction Application for New Business Permit
Taxpayers who intend to set up a business in Quezon
Who may Avail
City
Checklist of Requirements Where to Secure

Photocopy of Proof of Business Registration

• DTI Registration (for Sole Department of Trade and Industry

Proprietorship)

• SEC Articles of Incorporation (for Securities and Exchange Commission

Corporation/Partnership)

• CDA Registration (for Cooperative) Cooperative Development Authority

Contract of Lease (if business area is leased)

Tax Declaration (if business area is owned)

Authorization Letter/SPA (if representative)

Any Government issued ID (of Owner and

Representative)
Client Steps Agency Actions Fees to be Processing Person
Paid Time Responsible

30
 Submits the required When all required None Varies Concierge
documents for documents are depending on
Business One-Stop submitted, the the
Shop (BOSS) application is evaluations of
Evaluation coursed through ancillary
ancillary clearances clearances.
in the BOSS.

Pays Tax The CTO is also Depends Cashier

Assessment Bill at included in the on the
the City Treasurer's BOSS, hence amount to
Office (CTO) payment may be be paid
done in the same
venue.

The Business Permit

Division sends a
copy of the tax bill to
the applicant and
advises them on
payment options.

Claims permit via The department For Approximately BPLD E-

Pick-up or Courier notifies the business personal 30 minutes Response
Service of Choice applicant about the Pick-up, Team
availability of their None
permit and details on
modes to claim them:
a) pick-up in person, Varies Time varies BPLD E-
or b) via courier depending Response
service their choice on the
of. Team
courier
service

The department
releases the permit
via client’s choice
mode of claim.

Application for Renewal of Businesses

Every year, all existing and operating businesses in the city shall have their Business Permits
renewed.

As a COVID-19 safety precaution, all taxpayers must book an appointment at

https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.

All transactions pertaining to the Renewal of Business Permits, during the writing of this Citizen's
Charter, are located at Civic Building F, Quezon City Hall Compound.

31
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Application for Renewal of Business Permits
Anyone who wishes to set up a business in Quezon
Who may Avail
City
Checklist of Requirements Where to Secure

A completely filled-up Unified Application Download from Q.C. website:

Form
https://quezoncity.gov.ph/index.php/latest-
news/item/107-unifiedf-business-permit-
application-form

Ancillary Clearances if available

Client Steps Agency Actions Fees to Processing Person

be Paid Time Responsible

Pays Business Tax at If all required Business . CTO Cashier

City Treasurer's documents are Tax fee (?)
Office and other submitted, the
available Ancillary application is
Clearances coursed through
ancillary clearances
in the BOSS.
Submits Business None Varies Business
Tax Official Receipt depending on Renewal
at the City the Evaluators
Treasurer's Office evaluations of
and other available ancillary
Ancillary Clearances clearances

Claims permit via The department For Approximately BPLD E-

Pick-up or Courier notifies the business personal 30 minutes Response
Service of Choice applicant about the Pick-up, Team
availability of their None
permit and details on
how to claim them: a)
pick-up in person, or
b) via courier service Varies Time varies BPLD E-
their choice of. depending Response
on the Team
courier
service
The department
releases the permit
via client’s choice
mode of claim.

Amending an Existing Business Permit

32
Not all business information stays accurate for its entire existence. Some change addresses,
while some change their business activity. In which chase, clients are responsible to apply
corresponding amendments to their Business Permits accordingly.

As a COVID-19 safety precaution, all taxpayers must book an appointment at

https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.

All transactions pertaining to Amending their Business Permits, during the writing of this Citizen's
Charter, are located at Civic Building F, Quezon City Hall Compound.
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Amendment of Business Permit
Who may Avail Anyone who wishes to set up a business in Quezon City
Checklist of Requirements Where to Secure

A completely filled-up Unified Application Download from Q.C. website:

Form
https://quezoncity.gov.ph/index.php/latest-
news/item/107-unifiedf-business-permit-
application-form

Board resolution or secretary certificate if

corporation

SEC General information sheet

Certificate of Lease / Proof of ownership if

the amendment is transfer of location

Client Steps Agency Actions Fees to Processing Person

be Paid Time Responsible
Submits completely Verifies records: Varies Evaluator
filled-up Unified a) if there is no depending on
Application form at record and complaint the
the Renewal counter with regulatory evaluations of
clearances, the ancillary
Business Permit is clearances.
printed and the
taxpayer is
instructed to pay the
amendment fee

b) If there is a record
of non-compliance,
the taxpayer is
advised to comply
with ancillary
clearances before
proceeding with the
amendment of the
Business Permit.

33
 Pays Amendment fee CTO receives CTO Cashier
payment

Submits proof of The Department Varies Evaluator

compliance to the verifies the submitted depending on
BPLD renewal documents and the number of
counter and/or proof amends information. applicants.
of payment (Official
Receipt) of
amendment fees.

Claims permit via The department will None for Approximately BPLD E-
Pick-up or Courier notify the business personal 30 minutes if Response
Service of Choice about the availability pick-up pick-up Team
of their permit and
details on how to pick Varies Time varies if
them up either depending via courier
personally or via their on the services
choice of courier courier
service. service

The department
releases the permit
via client’s choice
mode of claim.

Application for a Special Permit

Sometimes certain activities or events don’t last the whole year but require the consent of the
Local Government Unit. Events like concerts, Sunday Markets, charitable events, or any
seasonal event requires the organizers/applicants to secure a Special Permit.
Issuance of a Special Permit

34
As a COVID-19 safety precaution, all taxpayers must book an appointment at
https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Amendment of Business Permit
Promoter, Events Organizer, or any individual entity
Who may Avail
intending to hold special events in the city
Checklist of Requirements Where to Secure

Contract of Lease of the venue From the Lessor (owner of Venue)

License from Immigration if the applicant is a Bureau of Immigration

foreigner
Client Steps Agency Actions Fees to Processing Person
be Paid Time Responsible

Submits completely The department Varies Evaluator

filled-up Unified accepts and encodes depending on
Application Form for details of the the
BOSS Evaluation application / event. evaluations of
ancillary
Issues an order of clearances.
payment.

Pays order of CTO receives Per Billing Cashier

payment at the City payment Statement
Treasurer’s Office

Submits the Official When the Official Concierge

Receipt to the BOSS Receipt gets verified,
the department
prepares to release
the permit.

Claims permit via The department For Approximately BPLD E-

Pick-up or Courier notifies the business personal 30 minutes Response
Service of Choice applicant about the Pick-up, Team
availability of their None
permit and details on
how to claim them: a)
pick-up in person, or
b) via courier service Varies Time varies BPLD E-
their choice of. depending Response
on the Team
courier
The department service
releases the permit
via client’s choice
mode of claim.

35
 Business Occupational Permits Division
The Occupational Permits Division is located at the 2nd Floor Civic Building A, Quezon City Hall
Compound. This division Issues Occupational Permits to all private company employees.

Issuance of an Occupational Permit (Work Permit)

As a COVID-19 safety precaution, all taxpayers must book an appointment at
https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.
Office or Division Occupational Permit Division
Classification External Service
Type of Transaction Issuance of Occupational Permit
Anyone who is required to submit Occupational Permit
Who may Avail

Checklist of Requirements Where to Secure

NBI / Police Clearance NBI / Police Clearance Offices

Health Certificate / Card City Health Department

Alien Employment Card (AEP) for foreigner- DOLE

applicants
Parental Consent for Minors

Client Steps Agency Actions Fees to Processing Person

be Paid Time Responsible

Presents the required When the client’s

documents to the requirements are
Occupational Counter complete, department
issues a queuing
number along with an None 5 Minutes Concierge
order of payment to
be paid at the City
Treasurer's Office.

36
 Pays the CTO is co-located Occupational
Fees ₱75.00
Occupational Permit with the Occupational
or
Fee Permits Division Cashier Co-
₱ 150.00 located at
and Occupational
Permit Section
Photo Fees-

₱ 20.00

Presents OR at the The department takes Occupational

Occupational counter. a picture of the Counter
client's Personnel

Have picture taken

Waits for release of Releases the permit. Occupational

Occupational Permit Counter
Personnel

Records and Statistics Division

This division takes charge in receiving, recording and maintains systematic filing of business permits
(new, renewal and amendment) and other documents, verifies application for business permit from the
database, issues Certified True Copies of permit and Certifications upon request of the taxpayer, and
receives inspection /violation report from the Inspection Division and forwards to Administrative Staff for
appropriate action

Issuance of Certification or Certified True Copy of Business Permit

As a COVID-19 safety precaution, all taxpayers must book an appointment at
https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.
Office or Division BPLD Records and Statistics Division
Classification External Service
Issuance of Certification or Certified True Copy of
Type of Transaction
Business Permit
Taxpayer who requests for Certification or Certified
Who may Avail
True Copy of Business Permit
Checklist of Requirements Where to Secure

Any valid ID of Owner

Any valid ID of the representative together with

valid ID of owner, if a representative Provided by the requesting party
Authorization letter, if a representative

Client Steps Agency Actions Fees to Processing Person

be Paid Time Responsible

37
At the appointed date Records section
and time, client evaluates and verifies
proceeds to records if Business Permit was
section already issued.
Records
Section,
None
When permit is Receiving
verified, the section Personnel
issues payment order
to be paid at CTO.

Pays certification fee CTO receives

at the CTO payment P50 CTO Cashier

Presents OR to the Records section

Records
Records Section releases the
None Section
Certification (CTC) of
Personnel
business permit.

38
 CITY ACCOUNTING DEPARTMENT
External Services

1. PRE-AUDIT OF PAYROLL/S EMPLOYEES

Payrolls covering Personnel Services, Disbursement voucher/s and MOOE

(regular plantilla, salaries and other benefits; contract of service, consultant, job
order) as remuneration for services rendered.

Office/Division City Accounting Department : Fiscal Management and

Control Division
Classification Complex
Type of Government to Government / Government to Consumer
Transaction (G2C / G2G)
Who may avail Employees of QC LGU, Nat’I. Gov’t. Employees assigned
in QC LGU’s
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Obligation Request Slip (OBR) City Budget Department
2. Payroll/Disbursement Voucher
Originating Office
3. Daily Time Record / Certificate
of Services Rendered / Originating Office
Attendance Report
4. Accomplishment Report
5. Collection Lists

Originating Office
Originating Office
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
– Receives,
records and
City Budget FMCD
designates
Department RECEIVING
accounting
Transmittal of Clerk / Office
no. for all
Payroll, DTR, None Aide
incoming
Accomplishment
payroll / DV
Report and other
– Forwards
attachments
Payroll / DV
to respective
pre – audit
team in – 1 day
charge

39
 – Examiner FMCD
checks the PRE – AUDIT
payroll / TEAM Eleven
Disburseme None (11) Pre- Audit
nt Voucher if Teams (Fiscal
supporting Examiners,
documents Audit Analysts
are complete and Office
and valid Aides)
– Write
carded and
close the
amount
involved
– Verify FMCD FUND
checks CONTROL
charging of SECTION
Account None (Fiscal
– Obligates Examiner, Audit
fund Analyst)
– Encoding /
Initial
– Checks &
Reviews
FMCD Assistant
completenes
Division Head
s of None
supporting
documents
and charging
of accounts
/Initial payroll
/ DV
FMCD Division
Final Review Head
None
/ Initial 1 day
payroll / DV

ASSISTANT
Signed Box CITY
None
A ACCOUNTANT

Released processed Transmit to FMCD

the Financial
Payroll/ Management Releasing Clerk
None
Disbursement Unit (FMU)
Voucher of the City
Treasurer’s
Office

40
Send request via E- Check None Fiscal
mail Database Examiners,
records vs.
requesting Audit Analysts,
account:
agency/pers Office Aides
accountingdepart onnel for
ment@ veracity of
information
Quezoncity.gov.ph
(ATTN: FMCD)
for Certification of
Last Salary; 1 day
Certification of
Availability of Funds

Final Review FMCD Division

/Affix Initial None
Head

Affix CITY
Signature None
ACCOUNTANT
TOTAL: None 3 days
END OF TRANSACTION

2. DISBURSEMENT VOUCHER – PROCUREMENT OF GOOD,

INFRASTRACTURE PROJECTS, AND CONSULTANCY SERVICES

Disbursement Voucher of sorts covering claims on INFRA, Supplies and

Materials Maintenance, Security and other related Services rendered by
contractors & suppliers under Contracts, Purchase Order, et.al; as payment for
services rendered or goods delivered.
City Accounting Department: Fiscal Management and
Office/Division
Control Division
Classification Complex
Type of Transaction Government to Consumer (G2C)
Quezon City Officials and employees, Contractors,
Who may avail
Suppliers and Others
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Obligation Request Slip (OBR) City Budget Department
2. Purchase Order / Infrastructure
Procurement Department (BAC)
Project – Bidding Documents
3. Inspection Report / Progress Billing
4. Certificate of Completion &
Acceptance Report (INFRA) CGSD / Engineering Department
Engineering Department

41
 FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

– Attached
checklist, Initial
evaluation of
City Budget Department completeness of
Transmittal of Bidding documents
– Receives, FMCD
Documents from BAC
records and RECEIVING
Goods / BAC None
designates Receiving /
Infrastructure
accounting no. Office Aide
for all incoming
DVs
– Forward DVs
to respective pre
– audit team in –
charge
– Examiner
checks the
1 day FMCD
Disbursement
PRE – AUDIT
Voucher if
TEAM (Fiscal
supporting
Examiners,
documents are
Audit Analyst
complete and None and Office
valid
Aides)
– Checks
computation of
taxes
– Writes carded
and close the
amount involved.
Initials
– Checks FMCD FUND
charging of CONTROL
Account SECTION
– Obligates fund None (Fiscal
/Encodes Examiner,
– Initials Audit Analyst)
– Checks &
Reviews
FMCD
completeness of
Assistant
supporting None Division Head
documents and
charging of
account /Initials
FMCD Division
Head
Final Review / None
Initial
1 day
CITY
ACCOUNTANT
Signs Box A None

42
 / Assistant City
Accountant

Released processed Transmit from

Payroll/ Disbursement Financial
Management None FMCD
Voucher
Unit (FMU) to Releasing
the City Clerk
Treasurer’s
Office
Send request via E-
mail
account: Check Database
Fiscal
records vs
accountingdepartme requesting Examiners,
None Audit Analyst,
nt@ agency /
personnel for Office Aides
Quezoncity.gov.ph veracity of
information
(ATTN: FMCD)
1 day
For Certification of
Availability of Funds,
1% Retention on
Disbursement claims
Final Review / None FMCD Division
Affix Initial Head

Affix Signature None City

Accountant

TOTAL: None 3 days

END OF TRANSACTION

3. VERIFICATION OF APPLICATION FOR REFUND OF RETENTION

FEES (GUARANTEE / SECURITY DEPOSITS PAYABLE)

Verification on the suppliers / contractors Retention Money withheld, recorded and

release by the City.
City Accounting Department : Financial Account and Analysis
Office/Division
Division
Classification Simple
Type of Transaction Government to Business (G2B)
Suppliers / Contractors with Retention money withheld by the
Who may avail
City

43
 CHECKLIST REQUIREMENTS WHERE TO SECURE
Disbursement Vouchers, Sales Invoice, Originating Office / Individual
Purchase Order, Delivery Receipt,
Request Letter for release of 10%
Retention and Certification of Good
Condition and Quality of items delivered.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

Submits required Receives required Fiscal

documents to Fiscal documents and Management
Management and prepares and Control
Control Division Disbursement None 4 hours Division
(FMCD) Voucher (DV) with
(FMCD)
notation of the
supporting
documents
attached

Forwards to the
Financial Account
Fiscal
and Analysis
Management
Division (FAAD)
and Control
the Disbursement
None 4 hours Division (FMCD)
Voucher (DV) for
verification of the
account being
claimed / refunded

Verifies if the
account being
claimed / refunded
is recorded as
withheld and is still
available for refund
by indicating on Financial
the Disbursement Account and
Voucher claim the None 4 hours
Analysis Division
Journal Entry (FAAD)
Voucher (JEV)
number, Treasury
Voucher (TV)
number and the
Subsidiary Ledger
(SL) code of the
said account.

44
The Disbursement Financial
Voucher (DV) will Account and
None 15 mins.
be initialed by the Analysis Division
FAAD division (FAAD) Head
Head

Forwards the
Disbursement
Financial
Voucher claim on
Account and
the account
Analysis Division
withheld to the
(FAAD)
FMCD receiving
personnel
section for audit
and processing.
Disbursement Fiscal
Voucher undergo Management
processing / audit 4 hours and Control
None Division (FMCD)

Disbursement
Voucher for refund
City Accountant
signed by the City
Accountant or None 4 hours
Asst. City
Accountant Asst. City
depending on the Accountant
amount of refund

Releases None 15 mins. FMCD

Disbursement Releasing Clerk
Voucher for refund
to the applicant

20 hours and
TOTAL: None
30 mins

END OF TRANSACTION

45
4. CERTIFICATION OF OUTSTANDING CASH ADVANCE BALANCE

A certification issued by the City Accounting Department to the concerned

officials / personnel who requested for the status of their Cash Advances from
the City. A supporting document required for the request / availment of Cash
Advances.
City Accounting Department: Financial Account and
Office/Division
Analysis Division
Classification Simple
Type of Transaction Government to Government (G2G)
Officers / Personnel who received Cash Advance for City
Who may avail
Government
CHECKLIST REQUIREMENTS WHERE TO SECURE
Request Letter for release of Certification Originating Office / Individual
of Outstanding NO Unliquidated Cash
Advance / Cash Advance Balance.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

Send request via E- Receives

mail account: required
documents and
accountingdepartme
forwards to the
nt@
Financial
Account and Administrative
quezoncity.gov.ph
Analysis Division
None 4 hours
(ATTN: FAAD) Division (FAAD) (Admin)
For Certification of NO the request
Unliquidated Cash letter for
Advance / Cash certification of
Advance Balance NO
Unliquidated
Cash Advance
Verifies Cash Financial
Advance Account and
Balances from Analysis
the Three (3) Division
Funds (General (FAAD)
Fund, Trust
Fund and SEF)

Prepares
Certification None 4 hours Head -
Financial
Account and
Analysis
Initials Division
Certification (FAAD)

46
 Certification City
signed by the Accountant
None 4 hours
City Accountant
or Asst. City
Accountant Asst. City
Accountant
Releases
Certification of
NO
Receives Certification Unliquidated City
of NO Unliquidated CA Cash Advance / Accounting
Cash Advance None 4 hours
/ CA Balance thru Admin / FAAD
email Balances to the
applicant
TOTAL: None 16 hours
END OF TRANSACTION

5. PREPARATION OF LIQUIDATION REPORT

Report on the official / personnel Cash Advances which were duly liquidated and
for transmittal / submission to the Commission on Audit (COA).
City Accounting Department : Financial Account and Analysis
Office/Division
Division
Classification Simple
Type of
Government to Government (G2G)
Transaction
Who may avail Officers / Personnel who have Cash Advance liquidation
CHECKLIST REQUIREMENTS WHERE TO SECURE
Fully processed Audited Originating Office / Individual
Disbursement Vouchers for
Liquidation with complete supporting
documents
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

Submits required Receives Fiscal

documents to processed Management
Fiscal required Cash and Control
Advance with None Division

47
 Management and notation of the (FMCD)
Control Division supporting
documents
(FMCD)
attachment

8 hours

Forwards to the
Financial
Account and Fiscal
Analysis None Management
Division (FAAD) and Control
the Liquidation Division
Report with
supporting (FMCD)
documents
attached

Receives the
Liquidation
None
Report (LR) and
indicate on the
LR its LR No.
Financial
4 hours Accounts and
Analysis Division
Releases copy (FAAD)
of the received
None
Liquidation
Report (LR) with
LR No. to the
client

TOTAL: None 12 hours

END OF TRANSACTION

6. ABSTRACT OF REVENUE

The Division performs abstracting of all receipts and revenues, consolidating them
into proper account classification and prepares monthly report of actual receipts
and revenues accruing to the city and money collected for the account of other
agencies / entities.
City Accounting Department : Revenue Abstract and
Office/Division
Statistics Division
Classification Simple

48
Type of
Government to Citizen (G2C)
Transaction
Taxpaying Public and other private personnel with Tax
Who may avail payment-related concerns and needs to be addressed with
prompt.
CHECKLIST REQUIREMENTS WHERE TO SECURE
For verification of documents such as if Client must bring original documents to
Payments previously made have been be verified.
entered and/or registered in the
Collection Registry Database with the
correct O.R. No., Date of payment, and in
some cases, the Name of the taxpayer,
the person with concern shall bring with
him Original copy of Official Receipt as
proof of payment. An Affidavit of Loss
shall be presented together with the
photocopy of the O.R. in case the original
receipt is lost, misplaced or destroyed by
the acts of God.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

Present Original Check veracity of Authorized

Receipt of paid the document/s None 1 minute RASD
Taxes presented personnel
Go to computer
records to verify if
payments have
In place of Step 1,
been recorded in
present Affidavit of
the database.
Loss and photocopy None 10 mins. Authorized
Check O.R No,
of the lost O.R. RASD
date of Payment,
Name of personnel
Taxpayer
If proven true and
correct, the OR
presented shall
be presented to
RASD Chief or
authorized
personnel for RASD Chief/
signature. Authorized
Upon verification, RASD
receive the same OR If found not in None 1 minute personnel
with sign and order, for
verification proof at confiscation and
the back prepare incident
report.

49
Put name & sign in Have the client
the Logbook to signed in the Authorized
verification
indicate that the transaction None 30 seconds RASD
transaction is logbook for future personnel
completed references.
12 mins. and
TOTAL: None
30 seconds
END OF TRANSACTION

7. PREPARATION OF BARANGAY FINANCIAL STATEMENT

The Division keep records of all accounts and financial records of all the
barangays in the City. Maintain books of accounts to enable those concerned
to ascertain the assets, the liabilities, the government equity, the income and
the expenditures of the barangay unit as of a given time.

Office/Division City Accounting Department : Barangay Accounting Services

Division
Classification Simple
Type of Government to Government (G2G)
Transaction
Who may avail The Barangay Treasurer’s
Any person who wants to get information on barangay
financial records
CHECKLIST REQUIREMENTS WHERE TO SECURE
A. Submission of Daily Statement & LGU - Barangay
Collection& Accountable Forms
1. Accountable Form
2. Deposit Slip
3. Form #51
B. Monthly Submission of Paid
Disbursement Vouchers
1. Reportorial Requirements
2. Paid Disbursement
Vouchers
3. Supporting Documents
4. Punong Barangay
Certificate
C. Submission of Proposed
Annual/Supplemental Budget
1. Propose Annual /
Supplemental Budget
D. Information on Barangay Financial
Transactions
1. Letter Request

50
 FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
Bookkeepers
receives and
check the
A. DSCA accuracy of the
reports submitted. None
3 days
1. Abstract
(Daily Statement of DSCAF
Collections & 2. Prepares None 1 day
Journal Voucher Bookkeepers
Accountable Forms)
Present DSCAF (JV)
with Deposit Slip 1 day
Reviews and
Asst. and Chief of
Initial JV’s None BASD
Approves and
signs JV’s
City Accountant

1.The receiving
clerk receives and
check the
B. Submission of accuracy of the Receiving clerk
Paid Disbursement reports submitted
None 3 days
Voucher then have it
receive by the
bookkeeper

Present None
2. Journalize Bgy.
Reportorials, with 3 days Bookkeepers
Transactions
PBC (Punong Bgy.
Cert.) and complete
documentations
3. Prepares None
transmittal of 2 days
vouchers to
Commission on Encoder
Audit (COA)

1. Prepares
Journal Vouchers
(JV’s) for IRA,
RPT’s, CTC and
other adjustments
None

2. Prepares Bank
Reconciliation
3 days Bookkeepers

51
 3. Checks and None
print financial
C. Preparation of Asst. & Division
statement
Financial Head - BASD
Statements
City Accountant
1 day
4. Reviews and
Initials Financial None
Statement

Staff of the
Division
5. Approves and
signs financial 1 day
statements

Transmit
Financial
Statements to
COA, Brgy. Or
other requesting
local offices
Receives said
proposed Annual
None 1 day Receiving Clerk
Budget

1. Checks and
D. ANNUAL verify the actual None 1 day Asst. & Division
BUDGET RPTS realized for Head - BASD
next preceding
for Approval years
City Accountant
None 1 day
2. Approves and
sign Annual
Budget

52
E.
SUPPLEMENTAL
BUDGET

1. Prepares None 3 days Staff in charge

a. Submit Income
Statement of
and
Surplus
Expenditures as
of Dec. 31 Asst. & Division
Head - BASD
None 1 day
2. Initials
Statement of
Surplus

City Accountant
None 1 day
3. Approves and
signs Statements
of Surplus
Staff in charge
None 1 day
4. Release
Statement of
Surplus

b. Submission of Receives said

Propose proposed
S/Budget Supplemental
Budget
Staff in charge
1 day
None
1. Checks and
verifies the Asst. Division
figures in the Head
Statement of 1 day
Surplus None

2. Initial Proposed Division Head

Supplemental 1 day
None
Budget

Review and Initial

Supplemental City Accountant
Budget 1 day
None

Approves and
signs Proposed
Supplemental
Budget

None 10 minutes Receiving Clerk

F. LETTER Receives letter
REQUEST request

53
 Draft answer to None 3 days Division Head
the request

Approves letter
None 1 day City Accountant
request

33 days and
TOTAL: None
10mins.

END OF TRANSACTION

8. ISSUANCE OF CERTIFICATION FOR TAXES WITHHELD

Taxes withheld of Contractor/s and Supplier/s

City Accounting Department : Payrolls, Bills and Remittance

Office/Division
Division
Classification Simple - Complex
Type of Government to Government / Government to Citizen (G2G /
Transaction G2C)
Who may avail Quezon City officials and employees & Contractor’s
CHECKLIST REQUIREMENTS WHERE TO SECURE
SCANNED COPY

- Tax Payers Identification Certificates will be sent to the E-mail

Number ( T.I.N.) , Contractor’s account of the client (requesting party)
& Business Name
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID

Send request via E-

mail account:
accountingdepart
ment Receive request
slip and log in None Receiving Clerk
@quezoncity.gov. record book
ph (ATTN: PBRD)
with Tax
Identification
No.(TIN)&Contract
or / Business
Name

54
 (Scanned copy)
Received and
released on
the same day
Verify None
Withholding
taxes and TIN.

Prepare BIR Assigned

Form No. 2306, Personnel
None
2307 and City
Tax
Print BIR & City
None
Tax Certification
PBRD Head

City Accounting
Signature None Department
Head

Release of
certificate/s via
Receive via E-mail
E-mail account
the scanned copy of Depends on
of client
BIR form 2306 / personnel
(requesting
2307 & City Tax None assigned
party) / Log out
Certification
transaction via
record book
TOTAL: None 1 day
END OF TRANSACTION

9. ISSUANCE OF CERTIFICATION FOR EMPLOYEES MANDATORY

DEDUCTIONS / CONTRIBUTION

Employees mandatory deductions/ contributions

City Accounting Department : Payrolls, Bills and Remittance
Office/Division
Division
Classification Simple – Complex
Government to Government / Government to Consumer
Type of Transaction
(G2G / G2C)
LGU-Quezon City Officials and Employees / Employee
Who may avail
Representative
CHECKLIST REQUIREMENTS WHERE TO SECURE

55
SCANNED COPY Certificates will be sent to the E-mail
account of the client (requesting party)

Government Service Insurance System

Unified Multi-purpose ID (GSIS-UMID) /
Home Development Mutual Fund Loyalty
Card (PAG-IBIG ID) Philhealth ID.

(OPTIONAL)

CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO TIME RESPONSIBLE
BE
PAID
Send request via E-mail
account:
accountingdepartment@ Receive request
slip and log in None Receiving Clerk
Quezoncity.gov.ph record book
(ATTN: PBRD)

Verify mandatory
deductions/
contributions and
None
Membership
Identification No.
(MIN)
Prepare
None Received and Assigned
Certification
released on the Personnel
Print certification same day
of mandatory
deductions /
None
contributions or
other requested
certification/s
PBRD Head
Signature
None City Accounting
Department
Head
Release of
Receive via E-mail the certificate/s via Depends on
scanned copy of the E-mail account of personnel
Certification Mandatory client (requesting None assigned
Deductions / other party) / Log out
requested certification/s transaction via
record book

TOTAL: None 1 day

56
 END OF TRANSACTION

10. PROCESSING OF ACCOUNTANT'S ADVICE FOR LOCAL CHECK

DISBURSEMENT TRANSMITTED BY CASH DIVISION, CTO

Check Disbursement made by the City Government

Office/Division City Accounting Department :Administrative Division
Classification Simple - Complex
Type of Government to Government / Government to Consumer
Transaction (G2G / G2C)
Quezon City – City Treasurer’s
Who may avail (for disbursement officers, employees, taxpayers claiming
refunds, contractors and suppliers.)
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Official Transmittal from Cash City Treasurer’s Office (CTO)
Division, City Treasurer’s Office,
Quezon City (CTO)
2. Fully processed disbursement
voucher or payroll.
3. Corresponding accomplished and
signed disbursement check.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
Cash Division, City
Treasurer’s Office
transmit fully Received Received and
processed transmitted released before
Disbursement Administrative
transactions from the closing of
Voucher/payroll Officer IV
with corresponding Cash Division, None banking hours
accomplished & City Treasurer’s (3:30 p.m.) of
signed Office, Quezon the same day.
disbursement City. Administrative
checks Assistant I
Sort transactions
according to fund
account (General
Fund, Special
Education Fund
and Trust Fund
(13ACCTS.) If
discrepancies
are noted, Administrative
transactions are Officer IV
officially returned
to the Cash 1 day
Division, City

57
treasurer’s Office None Administrative
Quezon City for Assistant I
rectification/
cancellation/
replacement

Verify
transactions from
the systems file, Administrative
assign Officer IV
accountant’s 1 day
advice no. and None
encode the
necessary details Administrative
(check no. and Assistant I
date)

Prepare
Accountant’s
Advice in four (4)
copies on the
form specified by Administrative
the Commission Officer IV
on Audit and the
corresponding
transmittal, also
in four (4) copies,
both addressed
to the Manager,
Land Bank of the None 1 day
Philippines,
Quezon City Hall
Branch, for
signature of the
officially
designated
Bookkeeper.
Administrative
Accountant’s Assistant I
Representative
to the Land Bank
of the Philippines
Quezon City Hall
Branch and; the
City Accountant.
Record
transactions on
respective
logbooks. Each
fund account has
separate
logbook. Note
the Accountant’s
Advice no. At the None 1 day Accountant's
back of check Representative
and at the foot of
the original copy
of disbursement
voucher.
After the advice
and transmittal

58
 are signed,
segregate copies
for the following:
Original copy for
the Land Bank of
the Philippines, Accountant's
Quezon City Hall Representative
Branch; None 1 day
Duplicate copy
for the City
Auditor, Quezon
City and 4th copy
for Accounting
file.
Deliver the
transmitted
transactions with
Accountant’s
Advice issued to
Cash Division,
City Treasurer’s
Office, Quezon
City and the
original copy of
Accountant’s
Advice with
transmittal to the
Land Bank of the
Philippines. Copy 1 day Accountant's
None
for the City Representative
Auditor is
attached to the
original copy of
the disbursement
voucher. A
summary of
Accountant’s
Advice issued is
submitted as
monthly report
also to the Office
of the City
Auditor, Quezon
City.

Receive None 1 day Accountant's

transactions with
Representative
Accountant’s
Advice No.

TOTAL: None 8 days

END OF TRANSACTION

59
 CITY ASSESSOR’S OFFICE
External Services

1.0 REQUEST FOR ISSUANCE OF NEW TAX DECLARATION

Tax Declaration is a document that reflects the value of real property (Land,
Building/Improvement or Machinery) for purposes of Real Property Tax, assessed against the
owner/taxable person or entity, as authorized under the Local Government Code (RA 7160),
implemented through City Ordinance No. SP-91, S-1993, as amended, or The Quezon City
Revenue Code of 1993 and subsequent Ordinances.

The Owner’s Copy of a tax declaration is issued upon registration of transfer of ownership of
real property from the previous owner to a new owner, or upon declaration of new building or
improvement and machinery. Under existing laws, it is the duty of all persons acquiring
property to declare the same with the City Assessor’s Office within a period of sixty (60)
days from the issuance of its Transfer Certificate of Title (TCT) or Condominium
Certificate of Title (CCT).

Tax Declaration can also be issued for other transactions such as:
(i) Segregation/Consolidation
(ii) New Assessments
(iii) Reassessments/Reclassifications
(iv) Revision of values (per existing Ordinances)
(v) Correction of Entry/ies
(vi) Annotations, etc. as maybe necessary

1.1 Transfer of Ownership of Tax Declaration

SEC. 208 of the Local Government Code otherwise known as Republic Act 7160– Notification
of Real Property Ownership – Any person who shall transfer real property ownership to another
shall notify the provincial, city or municipal assessor concerned within sixty (60) days from the
date of such transfer. The notification shall include the mode of transfer, the description of
property alienated and the name and address of the transferee. In compliance, updated copy of
Tax Declaration is issued for taxation purposes, upon transfer of ownership of a particular real
property from previous owner to a new owner, based on Land Title and other Legal documents
submitted, certifying ownership over a property, whether land, building and machinery. Transfer
of ownership can also be done as a result of subdivision or consolidation of a property, based
similarly on legal documents submitted.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: Simple, Complex, Highly Technical
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/tax payers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly Filled-out FORM 101(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B01-v03) Information Desk

60
Transfer Certificate of Title/Condominium Register of Deeds
Certificate of Title (Present original or
authenticated copy from Registry of Deeds)
Certified true copy of previous Transfer
Certificate of Title/Condominium Certificate of
Title
Deed of Conveyance (Secretary Certificate is Property Owner
required, if seller is a corporation)
__Deed of Sale/Donation
__Deed of Exchange
__Extrajudicial settlement of estate
__Affidavit of Self Adjudication (sole heir)
__Deed of Conditional Sale
__Others (Specify) ____________
Note: In case the foregoing documents are no
longer available, please submit:
o LRA Certification
o Notarized Affidavit of Loss
Copy of latest tax declaration City Assessor’s Office
Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photo copy)
Seller’s Business Tax Receipt/Business Permit
(original & photo copy)
Current Realty Tax Clearance (present original
and/or photocopy of latest year full payment)
Electronic-Certificate Authorizing Registration Bureau of Internal Revenue
(eCAR), duplicate or photocopy(AO 186, s-
2007)
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60) days
after the issuance of Transfer Certificate of Title
from the Registry of Deeds (Ordinance No.2361,
Series of 2014).
To show proof of release, submit
Acknowledgement Slip or Certification of
Release from RD.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE TIME
PAID
1.0 Submit properly 1.0 Receives properly None 30 mins Evaluation &
filled-out application accomplished Form (Transmitted Receiving
FORM 101(QCG- 1.1 Checks and turned over Staff
CAO-QP/SOI-B01- validates submitted by batch (Windows
v03) inclusive of all documents, assign 10am-12nn- 4&5)
documents required transaction control/ 3pm &5pm)

61
 claim no. and
issues claim stub;
1.2 Prepares
transmittal listing to
Station 1
2.0 2.0 Receives, checks & None 2days or Station 1 in-
evaluates more charge–
-EDP - Record depending on Electronic
Validation lot area and Data
-ARMD - Confirmation number of Processing
of TD parcels Division,
-TMD - PIN validation Assessment
2.1PAD-Prepares Records
manual FAAS, Management
recommends Division, Tax
inspection Mapping
2.2Record/control/track Division and
2.3 Transmits to Stn 2 Property
Appraisal
Division)
Verifiers &
Evaluators
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
Check RPT Verifier and
payment& Data Encoder
3.1 Encode FAAS
3.2 Print FAAS
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1 Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Approval Appraisers
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN; Data
5.2 Encode annotation Processing
5.3 Print/ generate Division-
NOA/TD Data
5.4Track and Transmit Encoders
6.0 None 15 minutes Station 5
6.0 Final review and Assistant City
Pre-Approval Assessor for
6.1 Counter-sign on Operation
NOA/TD
6.2 Track and Transmit

7.0 7.0 Approval, None 30 minutes Station 6

7.1 Posting and Sorting City Assessor
of TD for release
8.0 Receives new 8.0 Releases Tax None 15 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6 Management
Division

62
 Releasing
Clerk
(Window 6)
TOTAL: 5 days
Note: Processing Period: 5 or more days depending on the number of parcels/real
property units (RPUs) involved and the complexity of
Transaction/s involved

Simple - involves transfer of lot only or single condominium unit transactions;

Complex -involves transfer of lot with improvement/s; as well as 2 or more condominium unit
transactions, maximum of 5;
Highly Technical - involves transfer of multiple lots and improvements in excess of five (5)
RPUs

Note: Owner’s copy of Tax Declaration unclaimed within 5 days shall be forwarded to the
Record’s Section for mailing (within5 days).

1.2 SEGREGATION/CONSOLIDATION OF LOT/IMPROVEMENT OR

BUILDING
The City Assessor’s Office is also mandated to Subdivide and Consolidate lands, for proper
taxation purposes, based on approved subdivision plans submitted by the owner or any
transacting public.
Office or Division: CITY ASSESSOR’S OFFICE
Classification: COMPLEX, HIGHLY TECHNICAL
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/tax payers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Properly Filled-out FORM 102(QCG-CAO- City Assessor’s Office, Ground Floor,
QP/SOI-B02-v03) Information Desk
Transfer Certificate of Title/Condominium Register of Deeds
Certificate of Title (Present original or
authenticated copy from Registry of Deeds)
Certified true copy of previous Transfer
Certificate of Title/Condominium Certificate
of Title
Approved Subdivision Plan Owner/Surveying Office/Bureau of
Lands
Deed of Conveyance (Secretary Certificate is Property Owner
required, if seller is a corporation)1/
__Deed of Sale/Donation
__Deed of Exchange
__Extrajudicial settlement of estate

63
 __Affidavit of Self Adjudication (sole heir)
__Deed of Conditional Sale
__Others (Specify) ____________
Note: In case the foregoing documents are
no longer available, please submit:
o LRA Certification
o Notarized Affidavit of Loss
Copy of latest tax declaration City Assessor’s Office
Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photo copy)1/
Seller’s Business Tax Receipt/Business
Permit (original & photo copy)
Current Realty Tax Clearance (present
original and/or photocopy of latest year full
payment)
Electronic-Certificate Authorizing Bureau of Internal Revenue
Registration (eCAR), duplicate or
photocopy(AO 186, s-2007)1/
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60)
days after the issuance of Transfer Certificate
of Title from the Registry of Deeds (Ordinance
No.2361, Series of 2014).1/
To show proof of release, submit
Acknowledgement Slip or Certification of
Release from RD.
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID
1.0 Submit properly 1.0 Receives None 30 mins Evaluation &
filled-out application properly (Transmitted Receiving
FORM 102(QCG- accomplished turned over Staff
CAO-QP/SOI-B02- Form by batch (Windows
v03) inclusive of all 1.1 Checks and 10am-12nn- 4 & 5)
documents required validates 3pm &5pm)
submitted
documents, assign
transaction control/
claim no. and
issues claim stub;
1.2 Prepares
transmittal listing
to Station 1
2.0 2.0 Prints property None 2 days or Station 1 –
record and latest more OSS
tax map depending on Electronic
2.1 Researches and lot area and Data
checks parcel number of Processing
configuration/platti parcels Division,
ng
Assessment

64
 2.2 Conducts ocular Management
inspection (if Division, Tax
necessary) Mapping
2.3 Validates, Division and
checks & Property
approves for Appraisal
computerized
Division)
platting
Verifier,
2.4 Prepares FAAS
(Assign respective Evaluator
PIN; Prepare
computation and
final completion of
manual FAAS)
2.5 Prepares
transmittal listing
to Station 2
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
Check payment Verifier and
3.1 Encode FAAS Data Encoder
3.2 Print FAAS
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Appraiser
Approval
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN Data
5.2 Print/ generate Processing
NOA/TD Division
5.3 Encode Data
annotations
Encoders
5.4 Track and
Transmit
6.0 None 15 minutes Station 5
6.0 Final review and
Assistant City
Pre-Approval
6.1 Counter-sign on Assessor for
NOA/TD Operation
6.2 Track and
Transmit
7.0 7.0 Approval, None 30 minutes Station 6
Posting and City Assessor
Sorting of TD for
release
8.0 Receives new 8.0 Releases Tax None 15 minutes Assessment
copy of Tax Declaration Records
Declaration through Counter 6 Management
Division
Releasing
Clerk

65
 (Window
Counter 6)
TOTAL: 5 days
1/Requiredin case of simultaneous Transfers which make transactions highly technical.
Processing Period :
Complex -1-5 parcels w/out improvement, 5 days
-1-5 parcels with improvement, 6 days
Highly Technical -6-10 parcels w/out improvement, 8 days
-6-10 parcels with improvement, 10 days
Note: Owner’s copy of Tax Declaration unclaimed within 5 days shall be forwarded to the
Record’s Section for mailing (within5 days).

1.3 NEW ASSESSMENT/DISCOVERY/REASSESSMENT/

RECLASSIFICATION
Both persons acquiring real property or making improvements thereon, and the City Assessor’s
Office have the duty to make declaration of real property as provided by law. This particular
service is requested by declarant/owner for the issuance of new tax declaration for his/her newly
constructed building and/or newly installed machinery. Reassessment/Reclassification on the
other hand are services requested by a property owner for purposes of declaring the
predominant use of his/her property.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE, COMPLEX

Type of G2G-Government to Government, G2B-Government to

Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Properly Filled-up FORM 103 (QCG-CAO-QP/ Assessor’s Office, Ground Floor,
SOI-B03-v03), If property owner declaring Information Desk
Photo copy of Tax Declaration (Land Record)
Certified true copy of latest tax declaration (for
re-assessment/reclassification)
Approved Building Permit Department of Building Official
Approved Building Plan
Occupancy Permit (if any)
Realty Tax Clearance or present original and City Treasurer’s Office
photo copy of current year full payment (if
necessary)
Sworn Statement of owner declaring the Property Owner
property
Picture of property (3” x 5” colored, photo Property Owner
paper) – frontage/facade (showing full view of
the structure)
FEES PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
TO TIME

66
 BE
PAID
1.0 Submits letter- 1.0 Receives properly None 15-30 mins Administrativ
request accomplished (Transmittal e Division,
or properly filled Form 103 (QCG- turned over Records
Sworn Statement CAO-QP/SOI-B03- by batch Section
declaring details of v03) 10am-12nn- Receiving
property; 1.2 Checks and 3pm &5pm Clerks for
Fills-out application validates request letter
Form 103 (QCG- submitted Tax
CAO-QP/SOI-B03- documents, Mapping&
v03) for assigns Assessment
reassessment/ transaction Management
reclassification control/ tracking Division
inclusive of all no. and issues Evaluation &
documents required claim stub Receiving
1.3 Prepares Staff
transmittal listing (Window
to Station 1 Counter
4 or 5)

2.0 2.0 Conducts ocular None 1 day or more Station 1 –

inspection (if depending on OSS
necessary) number of Electronic
2.1 Prepares FAAS RPUs Data
- Confirms Processing
location & PIN Division,
- Prepares Assessment
computation & Management
final completion of Division, Tax
manual FAAS Mapping
2.2Prepares Division and
transmittal listing Property
to Station 2 Appraisal
Division)
Verifier,
Evaluator
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
3.1Encode FAAS Verifier and
3.2 Print FAAS Data Encoder
3.4 Track & Transmit
4.0 4.0 Review & Verify None 15 mins Station 3
encoded FAAS Property
4.1 Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Approval Appraiser
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Electronic
FAAS Data
5.1 Assign TDN Processing
5.2 Print/ generate Division-
NOA/TD Station 4
5.3 Encode Data
annotations Encoders

67
 5.4 Track and Transmit
6.0 None 10 minutes Assistant City
6.0 Final review and
Assessor for
Pre-Approval
Operation-
6.1 Counter-sign on
Station 5
NOA/TD
6.2 Track and Transmit
7.0 7.0 Approval, Posting None 10 minutes Station 6
and Sorting of TD City Assessor
for release
8.0 Receives new 8.0 Releases Tax None 10 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6 Management
Division
Releasing
Clerk
(Window
Counter 6)
TOTAL: 3 dayss
Note: Findings as a result of Sec. 204 (Declaration of Real Property by the Assessor) upon
actual/ocular inspection, shall originate from the respective Appraisers in-charge, followed by
the issuance of corresponding Notice to property owner/s.

Processing Period: Three (3) working days for single transaction,

Complex - 3-5 days for more complex ones, e.g. Townhouses, medium-rise
buildings, etc.;
Highly Technical - One (1) week or more, for multiple (500 and above) condominium units

1.4 CORRECTION/UPDATING OF ENTRY

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE

Type of G2G-Government to Government, G2B-Government to

Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly Filled-up FORM 104 (QCG-CAO- Assessor’s Office, Ground Floor,
QP/SOI-B04-v03) Information Desk
Certified true copy of latest tax declaration
(subject of correction)
(Depends on the information being Registry of Deeds
requested for correction)
TCTs/CCTs - authenticated/certified copy from
RD (For correction of Owner/s’ Name,
Technical Description, etc.)
Realty Tax Clearance or present original and City Treasurer’s Office
photo copy of current year full payment (if
necessary)

68
Letter-request of the owner specifying Owner/Authorized Representative
requested correction and purpose for which the
document will be used
Owner's authorization/special power of attorney
(for other parties requesting)
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE TIME
PAID
1.0 Fills-out 1.0 Checks and None 15 mins Tax
application Form 104 validates submitted (Transmittal Mapping&
(QCG-CAO-QP/SOI- documents; turned over Assessment
B04-v03) 1.1 Receives by batch Records
inclusive of all application, assigns 10am-12nn- Management
documents required transaction control/ 3pm &5pm Division
tracking no. and
Evaluation &
issues claim stub
Receiving
1.2 Prepares
transmittal listing to Staff
Station 1 (Window
Counter
4 or 5)

2.0 2.0 Prepares FAAS None 30 minutes Station 1 –

- Confirms location (for simple OSS
& PIN transaction) EDP, ARMD,
- Prepares TMD, PPAD
computation & final Verifier,
completion of Evaluator
manual FAAS
2.1 Prepares
transmittal listing to
Station 2

3.0 3.0 Validate/verify None 30 mins Station 2

property record; EDP Division
3.1 Encode FAAS Verifier and
3.2 Print FAAS Data Encoder
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1 Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Approval Appraiser
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN Data
5.2 Print/ generate Processing
NOA/TD Division
5.3 Encode Data
annotations Encoders
5.4 Track and Transmit
6.0 6.0 Final review and None 15 minutes Station 5
Pre-Approval

69
 6.1 Counter-sign on Assistant City
NOA/TD Assessor for
6.2 Track and Transmit Operation

7.0 7.0 Approval, Posting None 15 minutes Station 6

and Sorting of TD City Assessor
for release
8.0 Receives new 8.0 Releases Tax None 15 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6 Management
Division
Releasing
Clerk
(Window
Counter 6)
Processing Period : Within three (3) working days or earlier being a simple transaction
only

1.5 ANNOTATION (WARRANT OF LEVY & OTHERS INCLUDING TCT/CCT-

RELATED ANNOTATIONS
Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE

Type of G2G-Government to Government, G2B-Government to

Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly Filled-up FORM 105 (QCG-CAO- Assessor’s Office, Ground Floor,
QP/SOI-B05-v03) Information Desk
Certified true copy of latest tax declaration
(subject of correction)
(Depends on the information being Registry of Deeds
requested for correction)
TCTs/CCTs - authenticated/certified copy from
RD (For correction of Owner/s’ Name,
Technical Description, etc.)
Realty Tax Clearance or present original and City Treasurer’s Office
photo copy of current year full payment (if
necessary)
Letter-request of the owner specifying Owner/Authorized Representative
requested correction and purpose for which the
document will be used
Owner's authorization/special power of attorney
(for other parties requesting)
FEES PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
TO TIME

70
 BE
PAID
1.0 Fills-out 1.0 Checks and None 15 mins Tax
application Form validates submitted (Transmittal Mapping&
105 (QCG-CAO- documents; turned over Assessment
QP/SOI-B05-v03) 1.1 Receives by batch Records
inclusive of all application, assigns 10am-12nn- Management
documents transaction control/ 3pm &5pm Division
required tracking no. and Evaluation &
issues claim stub Receiving
1.2 Prepares Staff
transmittal listing to (Window
Station 1 Counter
4 or 5)

2.0 2.0 Validates TD & None 30 minutes Station 1 –

prepare FAAS (for simple OSS
- Confirms & verify transaction) EDP, ARMD,
TD TMD and
- Prepare instruction PAD
for annotation Verifier/
- Confirm PIN Evaluators
- Prepare manual
FAAS
2.1 Prepares
transmittal listing to
Station 2
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
3.1 Encode FAAS Verifier and
3.2 Print FAAS Data Encoder
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1 Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Approval Appraiser
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN Data
5.2 Print/ generate Processing
NOA/TD Division
5.3 Encode Data
annotations Encoders
5.4 Track and Transmit
6.0 6.0 Final review and None 15 minutes Station 5
Pre-Approval Assistant City
6.1 Counter-sign on Assessor for
NOA/TD Operation
6.2 Track and Transmit
7.0 7.0 Approval, Posting None 15 minutes Station 6
and Sorting of TD City Assessor
for release
8.0 Receives new 8.0 Releases Tax None 15 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6
71
 Management
Division
Releasing
Clerk
(Window
Counter 6)
Processing Period: Within three (3) working days or earlier being a simple transaction
only

1.6 CANCELLATION OF ASSESSMENT (TOTAL DEMOLITION/ CESSATION

OR RETIREMENT OF MACHINERY OPERATION

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/tax payers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly Filled-up FORM 106 (QCG-CAO- Assessor’s Office, Ground Floor,
QP/SOI-B06-v01) Information Desk
Certified true copy of latest tax declaration
(subject of correction)
Realty Tax Clearance or present original and City Treasurer’s Office
photo copy of current year full payment (if
necessary)
Letter-request of the owner specifying Owner/Authorized Representative
requested correction and purpose for which
the document will be used
Owner's authorization/special power of
attorney (for other parties requesting)
Picture of property (3”x5” colored, photo-
paper)
Demolition Permit (in case of demolition) Department of Building Official
Certification from Fire Department (if Bureau of Fire
razed/destroyed by Fire)
Barangay Certification (if necessary) Office of the Barangay where
property is located
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE TIME
PAID
1.0 Fills-out 1.0 Checks and None 15 mins Tax
application form validates submitted (Transmittal Mapping&
FORM 106 documents; turned over Assessment
by batch

72
 (QCG-CAO-QP/SOI- 1.1 Receives 10am-12nn- Management
B06-v01) inclusive of application, assigns 3pm &5pm Division
all documents transaction control/ Evaluation &
required tracking no. and Receiving
issues claim stub Staff
1.2 Prepares (Window
transmittal listing to Counter
Station 1 4 or 5)

2.0 Prepares None 1 day Station 1 –

Cancellation Report OSS
- TD confirmation EDP,
- Field Inspection (if ARMD,TMD
necessary) & PAD
- Prepares Verifier/
corresponding Evaluator
Appraiser’s Report
2.1 Transmits to Stn 2
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
3.1 Encode FAAS Verifier and
3.2 Print FAAS Data Encoder
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1Recommend editing Appraisal
(if necessary) Division-
4.2 Route for Approval Station 3
4.3 Record & Track Property
transaction Appraiser
4.4 Transmit
5.0 5.0 Print/ generate None 10 mins Station 4
Notice of Electronic
Cancellation (NOC) Data
5.1 Track and Transmit Processing
Division
Data
Encoders
6.0 6.0 Final review and None 10 minutes Station 5
Pre-Approval Assistant City
6.1 Counter-sign on Assessor for
NOA/TD Operation
6.2 Track and Transmit
7.0 7.0 Approval, Posting None 15 minutes Station 6
and Sorting of TD City Assessor
for release
8.0 Receives new 8.0 Releases Tax None 10 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6 Management
Division
Releasing
Clerk
(Window
Counter 6)
Processing Period : Within three (3) working days or earlier being a simple transaction
only

73
2.0 REQUEST FOR CERTIFIED TRUE COPY OF REAL PROPERTY
ASSESSMENT DOCUMENTS, TAXMAPPING INFORMATION AND
PROPERTY CERTIFICATION

2.1.1 CERTIFIED COPY OF TAX MAP/S

A tax map can be requested to identify particular location of a property based on the latest Tax
Mapping Record, whether manual or Geographical Information System (GIS) Certificate of
Property Location and Adjoining Lot Ownership is also issued purpose of stating the exact
location of property base on records available, however, the certification can only serve as
reference, but not to be used as evidence for settling boundary disputes.

Office or Division: CITY ASSESSOR’S OFFICE (Tax Mapping Division)

Classification: SIMPLE
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/tax payers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Properly filled-up TMD Form (QCG-CAO- Assessor’s Office, Ground Floor,

QP/SOI-B08-v02) or can be submitted Windows Counters 1-3
thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)

3. Photo copy of Title/TD or real property tax Owner

receipt and other reference for property
identification
Owner/TMD Representative
4.Or by merely identifying & confirming
property location thru RPV
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE PAID
1.0 Submits duly 1.0 Validates and None 10 minutes Taxmapping
accomplished receives request; Section
TMD Form 1 Receiving
(QCG-CAO- 1.2 Verifies property Clerk
QP/SOI-B08-v02) being requested (Taxmapper)
inclusive of (Window
required 1.3 Issue order of Counters
document/informat Payment 1-3)
ion to Window/
Counters 1-3
2.0 Owners pay 2.0 Window 5-18 Php200/ 10 minutes Office of the
corresponding fee Miscellaneous property City
Fees Section, Treasurer,
City Treasurer’s Billing/Cashie
Office r Officer
3.0 Presents 3.0 Print Tax Map, None 5 minutes Taxmapping
corresponding OR submit for Division
approval and Taxmapper
record the O.R.
number

74
 4.0 Receives copy of 4.0 Releases Tax None 5 minutes Taxmapping
Tax Map Map with the Official Division
Receipt Taxmapper /
Releasing
Officer/Clerk
TOTAL: PHP 200 30 Minutes
Processing Period : Within thirty (30) minutes waiting time;
first come, first served policy
Priority is given to Sr. Citizen, PWD and Pregnant
Women

2.1.2 CERTIFICATION OF ADJOINING LOT OWNERSHIP

Office or Division: ASSESSOR’S OFFICE

Classification: SIMPLE

Type of G2G-Government to Government, G2B-Government to

Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Properly filled-up TMD Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B08-v02) or can be Counters 1-3
submitted thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)

3. Photo copy of Title/TD or real property Owner

tax receipt and other reference for
property identification
Owner/TMD Representative
4.Or by merely identifying & confirming
property location thru RPV
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID
1.0 Submits duly 1.0 Receives and None 10 minutes Taxmapping
accomplished validates Section
TMD Form 1 request; Receiving
(QCG-CAO- Clerk
QP/SOI-B08-v02) 1.1 Issue order of (Window
to Window Payment Counters
Counters 1-3 or 1-3)
through official Administrativ
communication e Division,
Records
Section
Receiving
Officer/Clerk

75
 2.0 Owners pay 2.0 Window 5-18 Php70/ 10 minutes Office of the
corresponding fee Miscellaneous property City
Fees Section, Treasurer,
City Billing/Cashie
Treasurer’s r Officer
Office
2.1 Taxmapper
assigns the
same for
verification
and record
validation
3.0 Presents 3.0 Prepare/type None 15 minutes Taxmapping
corresponding OR certification, Division
submit for Taxmapper
approval and
record the
O.R. number
4.0 Receives 4.0 Approves None 10 minutes Taxmapping
certification certification Division
and affix Releasing
signature & Officer/Clerk
4.1 Releases (Window
Certification Counters
with the O.R 1-3)
TOTAL: Php 70.00 45 minutes
Processing Period : Within 45 minutes waiting time;
First come, first served policy
Priority is given to Sr. Citizen, PWD and Pregnant Women

2.1.3 CERTIFICATE OF PROPERTY LOCATION & VICINITY

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE

Type of G2G-Government to Government, G2B-Government to

Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Properly filled-up TMD Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B08-v02) or can be Counters 1-3
submitted thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)

3. Photo copy of Title/TD or real property Owner

tax receipt and other reference for
property identification
Owner/TMD Representative
4.Or by merely identifying & confirming
property location thru RPV
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID

76
 1.0 Submits duly 1.0 Validates and None 10 minutes Tax Mapping
accomplished receive Section
TMD Form 1 request; Receiving
(QCG-CAO- 1.1 Verifies Clerk
QP/SOI-B08-v01) property being (Window
inclusive of requested Counters
required 1.2 Issues order 1-3)
document/informat of Payment
ion to Window
Counters 1-3
2.0 Owners pay 2.0 Window 5-18 Php20/ 10 minutes Office of the
corresponding fee Miscellaneous property City
Fees Section, Treasurer,
City Billing/Cashie
Treasurer’s r Officer
Office
3.0 Presents 3.0 Records the None 5 minutes Tax Mapping
corresponding OR OR number, Division
attaches Releasing
receipt to the Officer/
document Clerks
requested (Window
Counters
1-3)
4.0 Receives 4.0 Releases None 5 minutes Taxmapping
information computer Division
requested/comput print-out of Releasing
er print-out property or Officer/
any Clerks
information as (Window
an output of Counters
the verification 1-3)

Processing Period : Within 30 minutes waiting time;

First come, first served policy
Priority is given to Sr. Citizen, PWD and pregnant Women

2.2.0 ISSUANCE OF PROPERTY HOLDING CERTIFICATION (WITH

PROPERTY/NO PROPERTY) & CERTIFICATIO OF NO IMPROVEMENT (WITH
IMPROVEMENT/NO IMPROVEMENT)

The City Assessor’s Office provides Certificate of Property Holdings or Certificate of No Property
Holding upon the request of the owner or his authorized representatives, any government
agency or private entity. This service allows the taxpayer to obtain a listing of his/her property
holdings as reference for payment of taxes, and for other legal purposes it may serve.

Certificate of No Improvement on the other hand, provides proof that a certain parcel of land is
vacant upon the request of the owner or his/her authorized representative. Should there be an
improvement or structure thereon, declared on record, the office will Certify as to the
improvement/s erected on the lot, as per existing database.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE/COMPLEX

77
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Properly filled-up EDP Form (QCG- Assessor’s Office, Ground Floor,

CAO-QP/SOI-B10-v02) or can be Windows Counters 7-9
submitted thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)

3. Photo copy of Title/TD or real property tax Owner

receipt and other reference for property
identification
Owner/Authorized Representative
4. Additional requirements for authorized
representative requesting:
- Owner’s authorization/special power
of attorney
- Photo copy of valid ID
Social Service Department of Hospital
5. Referral Slip from Hospital (for medical
concerned
social service-related requests)**
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID
1.0 Submits duly 1.0 Validates and None 10 minutes Electronic
accomplished receive Data
EDP Form (QCG- request; Processing
CAO-QP/SOI-B10- 1.2 Issues order of Division
v02) inclusive of Payment Receiving
required Officer Clerk
documents/ (Computer
information Operator)
(Window
Counters
7-9)
2.0 Owners pay 2.0 Window 5-18 Php70/ 15-30 Office of the
corresponding fee Miscellaneous Property minutes City
Fees Section, plus Treasurer,
City additional Billing/Cashie
Treasurer’s P20 per r Officer
Office prop in 1- 2 hours
2.1 Verifies excess of
property being one
requested Electronic
2.2 Checks on Data
improvement, Processing
if any; and Division
validate other Computer
fields (if Operator
necessary) (Window
Counters
7-9)
3.0 Presents 3.0 Attaches Order None 30 minutes Electronic
corresponding OR of Payment to Data

78
 the request Processing
and issues Division
claim stub Computer
3.1 Prepares and Operator
types (Window
certification Counters
7-9)
4.0 Waits for claim 4.0 Submits None 30 minutes Electronic
number to be certification for Data
called review and Processing
approval, Division,
Affixes Head, EDP
Signature & Division
refer back to
Window 7 for None 5 minutes Electronic
4.1 Receives release Data
certification Processing
Division
Releasing
Officer/
Clerks
(Window
Counters
7-9)
TOTAL : Php 70.00 1-4 hrs**
Note:
Certificate of property holdings/no property requested as a requirement for medical social
service** are given priority and released at shorter waiting time
Requests can also be made through a formal communication on which case, receipt and
release are coursed through the Records Section.
Lastly, requests for BIR Estate Tax Settlement are considered more complex and will
take longer time for the necessary record verification, considering time of death, etc.
Processing Period: 1-4 hours, first come-first served policy for single
transactions
Multiple subjects need to be scheduled, also on a first
come, served policy;
Priority is given to Sr. Citizen, PWD and Pregnant Women

2.2.1 COUNTER VERIFICATION/ISSUANCE OF COMPUTER

PRINT-OUT

Office or Division: CITY ASSESSOR’S OFFICE

Classification: SIMPLE
Type of GOVERNMENT TO CITIZEN (G2C)
Transaction:
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

79
 1. Properly filled-up EDP Form (QCG- Assessor’s Office, Ground Floor,
CAO-QP/SOI-B10-v02) Windows Counters 7-9
2. Photo copy of valid ID
Administrative Division, Records Section
(for request letter)

3. Photo copy of Title/TD or real property tax Owner

receipt and other reference for property
identification, if any
Owner/Authorized Representative
4. Additional requirements for authorized
representative requesting:
- Owner’s authorization/special power
of attorney
- Photo copy of valid ID
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID
1.0 Submits duly 1.0 Validates and None 5 minutes Electronic
accomplished receive request; Data
EDP Form 1 1.1. Verifies Processing
(QCG-CAO- property being Division
QP/SOI-B10-v02) requested Receiving
inclusive of 1.2 Issue order of Officer Clerk
required Payment (Computer
documents/ Operator)
information to (Window
Window Counter 8 Counter 8)

2.0 Owners pay 2.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 25.00 per City
Fees Section, print out Treasurer,
City Treasurer’s Php Billing/Cashie
Office 20.00 for r Officer
property
identificat
ion only

3.0 Presents 3.0 Logs the None 5 minutes Electronic

corresponding OR request, Data
records the Processing
OR number, Division
attaches Releasing
receipt to the Clerk
document (Window
requested Counter 8)

4.0 Receives print out 4.0 Releases None 5 minutes Electronic

computer Data
print-out Processing
together with Division
the Official Releasing
Receipt Officer/ Clerk
(Window
Counter 8)

Processing Period : Thirty (30) minutes, or earlier waiting time; first come-first
served policy
Priority is given to Sr. Citizen, PWD and Pregnant Women

80
2.3 ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION
The City Assessor’s Office provides Certified True Copy of Tax Declaration upon the request of
the owner or his authorized representative, any government agency or private entities, for
various reasons, the most common of which are for property transfer-related transactions, as a
requirement of BIR, for mortgage/loan/financial institutions, courts and many other legal
purposes.

There are currently two (2) classifications of TDs being certified –the manual copy or those
issued from 2006 and below, manually processed; and the other is the electronic ones which to
date can be certified electronically as well.

Office or Division: CITY ASSESSOR’S OFFICE

Classification: Simple
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
Who may avail: All Quezon City real property owners/tax payers, buyers,
brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Properly filled-up EDP Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B07-v02) Counters 10-12
2. Photo copy of valid ID
Administrative Division, Records Section
(for request letter)

3. Proof of ownership (in case of newly Owner/Applicant

acquired/transferred property)

4. Photo copy of Title/TD or real property Owner/Applicant

tax receipt and other reference for
property identification, if any
Owner/Authorized Representative
5. Additional requirements for authorized
representative requesting:
- Owner’s authorization/special
power of attorney
- Photo copy of valid ID
- Request letter (for those falling
under 5,000sqm and above)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTIONS BE PAID
1.0 Submits duly 1.0 Validates Assessment
accomplished request; Records
ARMD Form 1 1.1 Receives Management
(QCG-CAO- request and Division
QP/SOI-B10-v02) issue order of None 5 minutes Receiving
inclusive of payment Officers/Clerk
required s on Rotation
documents/ Basis
information to

81
 Window Counter
10
2.0 Owners pay 2.0 Window 5-18 Php 50.00 10 minutes Office of the
corresponding fee Miscellaneous for City
Fees Section, personal Treasurer,
City copy of TD Billing/Cashie
Treasurer’s Php 70.00 r Officer
Office for BIR
purposes
2.1 Verifies 45 minutes
property
requested Assessment
2.2 Prints Records
electronic Management
copy of TD or Division
photocopy the Personnel,
manual ones Basement
3.0 Presents 3.0 Attaches OR None 15 minutes Assessment
corresponding OR to the request Records
and issues Management
claim stub; Division
3.1 Stamps Receiving
printed/photo- Officers/Clerk
copied TD as s on Rotation
“certified” Basis
on Window
Counter 11
4.0 Waits for claim 4.0 Submits for None 20 minutes Assessment
number to be signature/ Records
called; Receives approval, Management
certified copy of Affixes Division
TD Signature & Releasing
refer back to Officers/Clerk
Counter s on Rotation
Window 12 for Basis on
release Window
Counter 11
TOTAL : Php 70.00 For BIR
Php 50.00 personal
Note:
Requests can also be made through a formal communication on which case, receipt and
release are coursed through the Records Section.
Processing Period : 10-20 minutes for Electronic copy 2/
1-2 hrs for manual copy 3/
First come-first served policy
Priority is given to Sr. Citizen, PWD and Pregnant
Women

2/ 5-10 certified copy of TDs requested (eCopy) will take us 30mins or more to process; 11-20
copies, 30mins-1hr. processing time; and
3/ 10 and more CTC requested (Manual copy) will take us 2-3hrs processing

82
 CITY ARCHITECT DEPARTMENT
External Services

A. HIGHLY TECHNICAL PROJECTS

Office or Division: City Architect Department

Classification: Highly Technical
Type of Transaction: G2C (Government to Citizen)
Who may avail: City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
List of Priority Projects approved by the Indorsement from the Chairman of the
City Infrastructure Committee in line with Infrastructure Committee
the City Mayor’s 14-point agenda

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Receive letter Administrative
request/list N/A 15 Minutes Support Staff
Transmit request City Architect
letter/list to City reviews and City Architect &
Architect Department
assigns N/A 30 Minutes Administrative
proposed Support Staff
project
Coordinates Senior
with Architects and
concerned Engineers
Office/End- N/A 3-5 Days
user of
planning
requirements
Senior
Conduct
Architects,
ocular
N/A 3-5 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Provide Senior
schematic Architects and
design in N/A 5-7 Days Engineers
coordination
with end-user
Design Senior & Junior
Development Architects &
(Architectural N/A 15-20 Days Engineers
and
Engineering)

83
 Preparation of Junior
Plans N/A 5-7 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation City Architect
of Project and Senior
Plans for N/A 1-2 Days Architect
approval
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
43 Days
Total:
45 Minutes

B. HIGHLY TECHNICAL – HOUSING PROJECTS

Office or Division: City Architect Department
Classification: Highly Technical
Type of Transaction: G2C (Government to Citizen)
Who may avail: City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
List of Priority Projects approved by the Indorsement from the Chairman of the
City Infrastructure Committee in line with Infrastructure Committee
the City Mayor’s 14-point agenda

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Receive letter Administrative
request/list N/A 15 Minutes Support Staff
Transmit request letter City Architect
to City Architect reviews and City Architect &
Department
assigns N/A 30 Minutes Administrative
proposed Support Staff
project

84
Coordinates Senior
with Architects and
concerned Engineers
Office/End- N/A 3-5 Days
user of
planning
requirements
Senior
Conduct
Architects,
ocular
N/A 5-7 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Provide Senior
schematic Architects and
design in N/A 3-5 Days Engineers
coordination
with end-user
Design Senior & Junior
Development Architects &
(Architectural N/A 10-15 Days Engineers
and
Engineering)
Preparation of Junior
Plans N/A 7-10 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation City Architect
of Project and Senior
Plans for N/A 1-2 Days Architect
approval
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
Implementatio Senior & Junior
Duration varies
n of project as Architects &
depending on
endorsed by N/A Engineers
the project
Task Force on
condition
Housing and

85
 Development
of Blighted
Areas &
Monitoring of
construction of
projects.

Total:

C. HIGHLY TECHNICAL – REPAIR, RENOVATION & REHABILITATION OF

EXISTING INFRASTRUCTURE
Office or Division: City Architect Department
Classification: Highly Technical
Type of Transaction: G2C (Government to Citizen)
Who may avail: City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from Departments/End-user Prepared request letter from Departments/End-
User

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Receive letter Administrative
request/list N/A 15 Minutes Support Staff
Transmit request letter City Architect
to City Architect reviews and City Architect &
Department
assigns N/A 30 Minutes Administrative
proposed Support Staff
project
Coordinates Senior
with Architects and
concerned Engineers
Department/E N/A 3-5 Days
nd-user as to
requirements
Senior
Conduct
Architects,
ocular
N/A 3-5 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Provide as- Senior
built-plan for N/A 10-15 Days Architects and
reference Engineers

Design Senior & Junior

Development N/A 10-15 Days Architects &
(Architectural Engineers

86
 and
Engineering)
Preparation of Junior
Plans N/A 7-10 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation Senior Architect
of Project
Plans for N/A 1-2 Days
approval of the
end-user
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
59 Days
Total:
45 Minutes

D. HIGHLT TECHNICAL – PREPARATION OF FURNITURE LAYOUT AND

PURCHASE REQUEST

Office or Division: City Architect Department

Classification: Highly Technical
Type of Transaction: G2C (Government to Citizen)
Who may avail: City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from Departments/End-user Prepared request letter from Departments/End-
User

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Receive letter Administrative
request/list N/A 15 Minutes Support Staff
Transmit request letter
to City Architect City Architect &
Department City Architect
reviews and N/A 30 Minutes Administrative
assigns Support Staff

87
 proposed
project
Coordinates Senior
with Architects and
concerned Engineers
Department/E N/A 2-3 Days
nd-user as to
requirements
Senior
Conduct
Architects,
ocular
N/A 2-3 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Prepares
layout for City Architect
presentation N/A 5-15 Days and CAD
and approval Operators
of end-user
Architects &
Canvass of
N/A 3-5 Days Administrative
furniture
Support Staff
Preparation of
purchase
Administrative
request and N/A 7-10 Days Support Staff
inventory of
furniture
Transmits
layouts and
purchase
request to the
Office of the
City Mayor, Administrative
through the N/A 1 Day Support Staff
Chief-of-Staff
for approval,
subject to the
availability of
funds
37 Days
Total:
45 Minutes

88
 CITY BUDGET DEPARTMENT
External Services

1. PREPARATION AND GENERATION OF RELEASE OF ALLOTMENT

Advice of Allotment (AA) is prepared and generated based on the review, evaluation and
recommendation of this department on the Work and Financial Plan and Request for Allotment
(WFPRA) submitted by different departments
Office/Division City Budget Department
Classification Simple
Type of Transaction G2G – Government to Government
Who may avail All Budget Units
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Work and Financial Plan and Request for To be prepared by the requesting
Allotment Form (LBE-WFPRA Form) department/office
2. Purchase Request (PR)/Agency
Procurement Request (APR)/ Requisition
Issue Slip (RIS)
3. Project Procurement Management Plan
(PPMP)
4. Advice of Allotment (LBE Form 163)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receiving Clerk
1. Check attached
documents
/stamping of date
and time received/
Submit WFPRA with attach tracking slip
PR/APR/RIS and
None 5 minutes
approved PPMP as
needed
Distribute to
assigned budget
analyst

89
 Budget Analyst
2. Evaluate
submitted WFPRA
and attachments Budget
and recommends Operating
needed amount. System (BOS)
None 1 day Encoder

Prepare and
generate Advice of
Allotment

END OF TRANSACTION

2.CERTIFICATION AS TO AVAILABILITY OF APPROPRIATION

Obligation Request Form is reviewed, evaluated and processed to certify as to availability

of appropriation based on the approved budget and released of allotment of concerned
departments/offices.

Office/Division City Budget Department

Classification Simple
Type of Transaction G2G-Government to Government
Who may avail All Budget Units
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Obligation Request (LBE Form No. 10) To be prepared by the requesting
department/office
2. Payroll/Purchase
Request/APR/RIS/BAC Resolution
3. Disbursement Voucher

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE

1. Check attached
documents/stamp
ing of date and
Submit Obligation time received
Request (ObR) with /assigns control None 10 minutes Receiving Clerk
necessary number/ encoding
requirements /attach tracking
slip

90
 Distribute to
assigned budget
analyst

2 hours
Budget Analyst
2. Review, (Payroll)
evaluate, process Division Head
None 1 day
and sign the (PR/APR/ Asst. Dept. Head
Obligation RIS,BAC
Request Dept. Head
Resolution)
3. Transmit
approved ObR to
City Accounting
Department(
APR/ RIS/DV/ None 5 minutes Releasing Clerk
Payroll) /
Procurement
Department(PR,
BAC Resolution)
END OF TRANSACTION

3. REVIEW OF ANNUAL/SUPPLEMENTAL BARANGAY BUDGET

Conduct initial review of the submitted Barangay Budget of the 142 barangays of Quezon
City

Office/Division City Budget Department

Classification Simple
Type of Transaction G2G-Government to Government
Who may avail Barangay officials and residents concerned
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Barangay budget with attached To be prepared by barangay concern
budget requirements.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

91
 1. Check attached
documents (per
checklist)
Submit Barangay
stamping of date
Annual /
and time received
Supplemental None 10 minutes Receiving Clerk
Budget with other
documents required
Distribute to
assigned budget
analyst

Budget Analyst,
2. Review,
Div. Head,
evaluate process
and sign Asst. Dept Head
Dept Head
None 5 days
Analyst,

Prepare transmittal Div. Head

letter and forward
to City Council for
approval Releasing Clerk

3. Endorse
approved
barangay budgets
to the concerned None 1 Day Releasing Clerk
barangays

END OF TRANSACTION

4. PREPARATION OF ANNUAL/SUPPMENTAL BUDGET OF THE CITY

Consolidates and review budget proposals of departments/offices to determine

compliance with budgetary guidelines and requirements of the DBM, DILG and COA and
other governing agencies.

Office/Division City Budget Department

Classification Simple
Type of Transaction G2G-Government to Government
Who may avail All Budget Units
CHECKLIST REQUIREMENTS WHERE TO SECURE

92
1. Budget Proposals with Prescribed To be prepared by the department/office
Budget Preparation Forms
• LBP Form # 1
• LBP Form # 2
• LBP Form # 3
• LBP Form # 4
• LBP Form # 6
• LBP Form # 7
• QCG-CBD-QP-F01-V01
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
Confer with the
City Finance
Committee in
coordination with
the revenue
City Budget
generating None 1day
Officer
departments to
determine
budgetary ceiling
/ income
estimates.
Disseminate
memorandum
letter with
Receive attached Budget
memorandum letter Call, required Administrative
None 2 days
and prepare budget budgetary forms Division
proposals and calendar of
activities stating
the submission of
budget proposals
CFC
Attend budget Conduct budget
None 1 day CBD
orientation orientation

93
 City Civil Registry Department
External Services

1. Request for Issuance of Security Paper (SECPA) of Birth, Death, and

Marriage Certificate
Office or Division: City Civil Registry Department - Counter 10
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who used to live in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
SECPA Application Form City Civil Registry Department - Counter 10
Copy of certificate/s for SECPA City Civil Registry Department - Counters 1, 2, 3, 4
conversion, if possible (1 certified true
copy)
Government-issued/Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Other supporting documents, as needed Client
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit filled out 1. Receives Receiving /
SECPA application application with Releasing Clerk
form, Identification requirements None 5 Minutes
Card, and supporting City Civil Registry
documents, as needed Department

2. Pay at City 2. Issues order Security Collector

Treasurer’s Office the of payment Paper - 5 Minutes City Treasurer's
corresponding fees PHP 60.00 Office
2.1. Upon
receiving of
Official Receipt, Receiving /
clerk issues Releasing Clerk
None 2 Minutes
claim stub City Civil Registry
indicating day Department
and time of
release
3. Receives claim stub 3. Records Receiving /
application and None Releasing Clerk
control number. 2 Minutes
City Civil Registry
Department

94
 3.1. Transmit to
Records and
Archiving Searcher/Processor
Division for City Civil Registry
searching/ Department
conversion into
SECPA 5 Days

3.2. Transmit City Civil Registrar

security paper
City Civil Registry
for signature by
Department
the City Civil
Registrar only

4. Receive released 4. Record serial Receiving /

documents number before Releasing Clerk
release of None 2 Minutes
City Civil Registry
documents
Department
3 Days, 16
TOTAL: PHP 60.00
Minutes
SECPA is qualified for multi-stage processing.

2. Registration of Marriage Certificate

Office or Division: City Civil Registry Department - Counter 12
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents
Non-QC Residents (who were married in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Marriage (1 set) Church, Place of marriage
Request for the Celebration of Marriage in Place of marriage
a place other than those authorized by
law, if applicable
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submits a Certificate 1. Receives
of Marriage for Certificate of Receiving /
10 Minutes / Releasing Clerk
registration Marriage for
None Certificate of
registration, City Civil Registry
Marriage
check entries Department
and signatures
2. Pay at City 2. Issues order Registration Collector
Treasurer’s office the of payment Fee - PHP 5 Minutes City Treasurer's
corresponding fees 70.00 Office

95
3. Receive released 3. Upon receipt
document of Official Receiving /
Receipt, assign Releasing Clerk
None 3 Minutes
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 70.00 18 Minutes
Registration of Certificate of Marriage is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed

3. Application and Issuance of Marriage License

Office or Division: City Civil Registry Department - Counter 11
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who intends to marry Quezon
City)
*Marriageable Age: 18 years old
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Marriage License Application Form City Civil Registry Department - Counter 11
Government-issued/Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Birth or Baptismal Certificates of both PSA;
applicants
Place of Baptismal
Community Tax Certificate City Treasurer's Office
2x2 picture of both applicants (1 for each Client
applicant)
If applicable:
City Civil Registry Department - Counter 11;
• Municipal Form No. 92 (Consent of
City Health Department;
Marriage of A Person Under Age)
Social Services and Development Department
• Municipal Form No. 7 (Sworn
Statement that Advice of Parents or
Guardian has been asked)
• Municipal Form No. 8 (Advice upon
Intended Marriage)
• Certificate of Family Planning (City
Health Department)
• Certificate of Marriage Counseling
(SSDD)

96
 For Foreigners:
Client;
• Photocopy of valid passport Embassy of country of origin;
(indicating the date of arrival) Court where the divorce was decided
• Certificate of Legal Capacity to
Marry issued by their respective
diplomatic or consular officials
• If Divorced:
• Copy of final decree or
absolute divorce
• Certificate of Family Planning
and Marriage Counseling &
Responsible Parenthood
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Present Identification 1. Issuing clerk Receiving /
determines Releasing Clerk
residence of None
contracting City Civil Registry
applicants Department
11 Days
2. Pay at City 2. Issues order Marriage Collector
Treasurer’s office the of payment License
*If Release date City Treasurer's
corresponding fees Application
falls on a Office
Form -
3. Submit all required 3. Once paid, PHP 50.00 holiday, the
documents gives marriage next working
license day; if it falls on
3.1. If applicable, Filing Fee - Saturday or
application form
applicants attend PHP Sunday,
Family Planning 100.00 release shall be
Seminar (Health Dept.) on a Monday
and Guidance Receiving /
Counseling & Releasing Clerk
Marriage
Responsible **4:00 PM cut City Civil Registry
License -
Parenthood (SSDD) off for releasing Department
PHP
and submit Certificate/s of Marriage
100.00
before the release of License
marriage license
4. Receive Marriage 4. Release of
License Marriage None
License
TOTAL: PHP
11 Days
250.00
Application and Issuance of Marriage License is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.

4. Registration of Regular and Timely Certificate of Live Birth

Office or Division: City Civil Registry Department - Counter 18
Classification: Simple

97
Type of Transaction: G2C - Government to Client
Who may avail: All Government/Private Hospitals, Maternity & Lying-In Clinics/other
birth attendants, QC Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth (1 set) Hospital, Maternity/Lying-In Clinics, other birthing
facilities
Parents' Certificate of Marriage (1 original) PSA
For Illegitimate Child:
• Notarized Affidavit to Use the City Civil Registry Department - Counter 18;
Surname of the Father if the child
Public Attorney's Office, Law Offices, Hall of Justice
was acknowledged
• Notarized Joint Affidavit of Two
Disinterested Persons / Witness
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit Certificate of 1. Receives
Live Birth and all the Certificate of
requirements Live Birth for
registration
1.1. Checks
completeness None - Receiving Clerk
of entries and 5 Minutes /
Free within City Civil Registry
attachments Certificate of
30 Days Department
Live Birth
1.2. If complete, after birth
assigns registry
number
2. Receive released 2. Release
document personal copy
to registrant
TOTAL: None 5 Minutes
Registration of Regular and Timely Certificate of Live Birth is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted.

5. Registration of Late Filing of Certificate of Live Birth

Office or Division: City Civil Registry Department - Counters 19 and 20
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: All Government/Private Hospitals, Maternity & Lying-In Clinics/ other
birth attendants, QC Constituents, Non-QC residents (who were born in
QC)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

98
Certificate of Live Birth for Late Hospital, Maternity/Lying-In Clinics, other birthing
Registration (1 set) facilities
Negative Result from PSA (1 original) PSA
Local Civil Registry (LCR) Certificate of No City Civil Registry Department - Counter 1 or 2
Record (CNR), not previously registered (1
original)
Baptismal Certificate (1 original, 1 Church, place of baptismal
photocopy)
Notarized Affidavit of Non-Baptism (for City Civil Registry Department - Counters 19 and 20;
those of other religion)
Public Attorney's Office, Law Offices, Hall of Justice
For Legitimate Child (below 17 years old)
• Certified True Copy of Parents’ City Civil Registry Department - Counter 3
Certificate of Marriage (1 original)
For Illegitimate Child (below 17 years old)
• Notarized Affidavit to Use the City Civil Registry Department - Counters 19 and 20;
Surname of the Father
Public Attorney's Office, Law Offices, Hall of Justice
• Notarized Joint Affidavit of Two
Disinterested Persons / Witness
For applicants 18 years and above, same
as above plus other supporting
documents:
• Medical Records (if born in hospital)
• Voter’s Affidavit Hospitals, Maternity & Lying-In Clinics, other Birthing
• Old NBI Clearance Facilities;
• Old Police Clearance Comelec;
• Certificate of Death of Mother/Father
• Form 137/138 NBI;
• SSS E-1 Police District Office;
• GSIS Service Record
• Insurance Policy PSA;
• Income Tax Return SSS;
• Affidavit of Abandonment
GSIS;
Insurance Company;
BIR;
Public Attorney's Office, Law Offices, Hall of Justice
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit all necessary 1. Receiving Certificate 11 Days Receiving /
requirements Clerk informs of No Releasing Clerk
applicant/ Record
registrant to (CNR) - *If Release date City Civil Registry
secure PHP 50.00 falls on a Department
Certificate of No holiday, the next
Record working day; if it

99
 1.1. If Issued Late falls on
with a CNR, Registration Saturday or
provides - PHP Sunday, release
requirements 150.00 shall be on a
for late Monday
registration of
birth certificate
attachments
1.2. Issues
Certificate of
Live Birth Form
1.3. If
completely filled
– out with
attached
requirements,
issues order of
payment
2. Pays at City 2. Once paid, Collector
Treasurer’s Office the gives personal
City Treasurer's
corresponding fees copy of
Office
applicant/
registrant Receiving /
indicating the Releasing Clerk
date of release
City Civil Registry
Department
TOTAL: PHP 200.00 11 Days
Registration of Late Filing of Certificate of Live Birth is qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.

6. Registration of Certificate of Death

Office or Division: City Civil Registry Department - Counters 7 and 8
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC residents who died in Quezon City hospitals
or within the vicinity of Quezon City, Funeral Parlors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Death (1 set) Hospitals, Funeral Parlors
2. Autopsy Report, if applicable PNP - Medico-Legal Section
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

100
1. Submits a Certificate 1. Receives
of Death for registration Certificate of
Death for Receiving /
registration, Releasing Clerk
checks if
reviewed by City Civil Registry
health dept. and Department
embalmer’s
Registration
signature
Fee - PHP
2. Pays at 2. Issues order 50.00 20 Minutes Collector
of payment
City Treasurer’s Office City Treasurer's
corresponding fees Office
3. Receive released 3. Upon receipt
document of Official Receiving /
Receipt, assign Releasing Clerk
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 50.00 20 Minutes
Registration of Certificate of Death is qualified for multi-stage processing.

7. Late Registration of Certificate of Death

Office or Division: City Civil Registry Department - Counter 7 and Counter 8
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC residents who died in Quezon City hospitals
or within the vicinity of Quezon City, Funeral Parlors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Death (1 set) Hospitals, Funeral Parlors
2. Autopsy Report, if applicable PNP - Medico-Legal Section
3. Certificate of Burial Cemetery
4. Certificate of Service Funeral Parlors
5. PSA Negative Certification PSA
6. Local Civil Registry (LCR) Certificate of City Civil Registry Department - Counter 7 and 8
No Record (CNR)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submits Certificate of 1. Receives Certificate 11 Days Releasing Clerk /
Death for late Certificate of of No *mandated 10 Acting Chief
registration Death for Record days posting
registration, (CNR) - period from date City Civil Registry
checks if PHP 50.00 of receipt Department
reviewed by

101
 health dept. and
embalmer’s
Late **If Release
signature
Registration date falls on a
2. Pays at 2. Issues order - PHP holiday, the next
Collector
of payment 150.00 working day; if it
City Treasurer’s Office
falls on City Treasurer's
as indicated in the order
Saturday or Office
of payment
Sunday, release
3. Receive released 3. Upon receipt shall be on a
document of Official Monday Releasing Clerk /
Receipt, assign Acting Chief
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 200.00 11 Days
Late Registration of Certificate of Death is qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.

8. Courtesy Lane (PWD/Senior Citizen/Heavily Pregnant)

Office or Division: City Civil Registry Department - Counter 17
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: Person/s with disability, Senior Citizen/s, Heavily pregnant women
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Depends on the request made Depends on the documents required
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Present concern to 1. Receiving Certified Releasing Clerk
receiving clerk clerk assists True Copy
City Civil Registry
Client (CTC) of
Department
Birth and 20 Minutes - if
2. Pays at 2. Issues order Death the document is
Collector
of payment Certificate - on the database
City Treasurer’s Office
PHP 40.00 City Treasurer's
as indicated in the order
Office
of payment
3 Days - if the
3. Receive released 3. Upon receipt Certified document
document of Official True Copy required manual Releasing Clerk
Receipt, assign (CTC) of searching
registry no. and Marriage City Civil Registry
release the Certificate - Department
same PHP 50.00

TOTAL: PHP 40.00 20 Minutes

102
 or or
PHP 50.00 3 Days

9. Admission of Paternity/R.A. 9255 (An Act Allowing Illegitimate Children to

Use the Surname of the Father)
Office or Division: City Civil Registry Department - Counter 14
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: Parents of Quezon City-born illegitimate children
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certified True Copy of Child's Certificate of City Civil Registry Department - Counter 1 or 2
Live Birth, back-to-back, if with Admission
of Paternity (1 original)
Baptismal Certificate (1 original) Place of baptismal
School records or medical records School, Hospital
To prove child's filiation, any 2 of the
following:
• Father’s Employment Record
Company/Employer of Father;
• SSS/GSIS Record
• ITR SSS;
• SALN GSIS;
• Insurance Policy
BIR;
Insurance Company
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submits required 1. Receives
documents requirements Releasing Clerk
for registration, R.A. 9255 -
PHP 100.00 10 Minutes City Civil Registry
check if
documents are Department
in order
Certified
2. Pays at 2. If True Copy Collector
requirements (CTC) -
City Treasurer’s Office City Treasurer's
are in order, PHP 120.00 5 Minutes
as indicated in the order Office
issues order of
of payment
payment

3. Receive/ Release 3. Upon receipt Admission Searcher /

document of Official of Paternity Processor / Signing
Receipt, issues - PHP 3 Days Officer
claim stub 300.00
indicating the City Civil Registry
Department

103
 time and date of Legal
release. Instrument -
PHP 150.00
3.1. Records,
assign registry
number then
transmit to
Records
Division for Releasing Clerk
searching,
verification, City Civil Registry
processing, Department
annotation,
issuance of
certification duly
signed before
release.
3 Days, 15
TOTAL: PHP 670.00
Minutes
Admission of Paternity is qualified for multi-stage processing. Note: All incomplete data/requirements
will not be accepted. Only documents with official receipt will be processed.

10. Legitimation with Admission of Paternity,

Legitimation including R.A. 9858 / Supplemental Report
Office or Division: City Civil Registry Department - Counter 13
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: Parents/minor parents of Quezon City-born illegitimate children who
eventually married each other; document owner with missing entry in
the COLB (supplemental)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Legitimation with Admission of Paternity and Legitimation including R.A. 9858:
Certificate of No Previous Marriage PSA
(CENOMAR) of both parents (1 original)
Certificate of Marriage of parents - PSA PSA;
copy (1 original)

Certificate of Marriage of parents - LCR City Civil Registry Department - Counter 3

copy (1 original)
Child's Certificate of Live Birth - PSA copy PSA;
(1 original)
Child's Certificate of Live Birth - LCR copy City Civil Registry Department - Counter 1 or 2
(1 original)
Baptismal Certificate (1 original) Place of baptismal
School/Medical Records (1 original) School, Hospital

104
Additional requirements if not
Acknowledge by the Father/Admission of
Paternity to prove the child's filiation, any 2
of the following:
• Father's Employment Record
• SSS/GSIS Record
Company/Employer of Father;
• Insurance Policy
• ITR SSS;
• SALN
GSIS;
• Joint Affidavit of Acknowledgement
(execute by both parents, in the BIR;
absence of proof)
Insurance Company;
Public Attorney's Office, Law Offices, Hall of Justice
NOTE: PERSONAL APPEARANCE OF BOTH PARENTS IS REQUIRED
For Supplemental:
1. Certificate of Live Birth - PSA Copy (1 PSA
original)
2. Certificate of Live Birth - LCR Copy (1 City Civil Registry Department - Counter 1 or 2
original)
3. Affidavit of Supplemental Data Public Attorney's Office, Law Offices, Hall of Justice
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submits required 1. Receives
*Admission of Receiving Clerk
documents requirements
Paternity - City Civil Registry
for registration,
PHP 300.00 10 Minutes Department
check if
documents are
in order
*Legitimation
2. Pays at 2. If - PHP 400.00 Collector
requirements
City Treasurer’s Office City Treasurer's
are in order, 5 Minutes
as indicated in the order Office
issues order of *Legal
of payment
payment Instrument -
PHP 150.00
3. Receive/ Release 3. Upon receipt
document of Official
Receipt, issues Receiving Clerk
*Supplement
claim stub City Civil Registry
al Report -
indicating the Department
PHP 100.00
time and date of
release.
3 Days
3.1. Records, *Legal
assign registry Instrument - Searcher /
number then PHP 150.00 Processor
transmit to
City Civil Registry
Records
Department
Archiving

105
 Division for
searching,
verification,
processing, Releasing Clerk
annotation, City Civil Registry
issuance of Department
certification duly
signed before
release.
PHP 3 Days, 15
TOTAL:
1,100.00 Minutes
Legitimation with Admission of Paternity, Legitimation including R.A. 9858, and Supplemental are
qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.

11. R.A. 9048 – Petition for Change of First Name (CFN)

Office or Division: City Civil Registry Department - 2nd Floor
Classification: Complex
Type of Transaction: G2C - Government to Client
Who may avail: Parents/document owners/ Attorneys-in-Fact who have discrepancies
in the Certificate of Live Birth
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certified True Copy /Local Copy of the City Civil Registry Department - Counter 1, 2, or 3
certificate sought to be corrected/changed
(3 original)
Authenticated/Latest PSA Copy of the PSA
certificate sought to be corrected/changed
with (1 original, 3 photocopies should be in
legal size paper)
Clearance from the Authorities -
Mandatory requirements to be submitted
(3 photocopies - should be in legal size
paper):
• Employer (if employed): Certification
of Employment with no pending case
Employer of Client;
• If not employed: Affidavit of Non-
Employment Public Attorney's Office, Law Offices, Hall of Justice;
• NBI Clearance (current) purpose:
NBI;
For Change of First Name
• Police Clearance (current with 6 Police District Office
months validity) purpose: For
Change of First Name
Documents showing the correct
entry/entries upon which the correction
shall be based. All must be presented in
original/certified true copies to be

106
submitted (3 photocopies - should be in
legal size paper):
• Baptismal Certificate
• School Records
• Voter’s Affidavit Place of baptism;
• SSS/GSIS Records School of Client;
• Medical or Business Record
• Certificate of Marriage Comelec;
• Certificate of Live Birth of Child SSS;
• Government-issued / Valid
Identification Card GSIS;
*NOTE: A processor will determine Hospital;
applicable documents
Company;
BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Company ID, Post Office
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTIONS PAID G TIME RESPONSIBLE
1. Presents the 1. Receiving
document sought for clerk compares
correction/ PSA and local
copy for 10 Minutes/
change
consistency of petition
discrepancy. Filing fee -
PHP 3,000.00
1.2. Dockets
petition to 10 Days
Interviewer /
determine mandatory
Publication - Processor
schedule of posting period
PHP 2,000.00 City Civil Registry
interview,
issues list of Department
applicable 2 Weeks,
Additional fee consecutive,
requirements.
for Migrant publication
2. On the scheduled 2. If Petition - PHP
interview, submits requirements 1,000.00
requirement to are in order, 4 Weeks (in
processor. issues order of PSA Legal
payment Division)
3. Pays at the City 3. Upon receipt depending on
Treasurer’s Office, Trust of Official the volume of
Collector
Fund Section, the Receipt, transaction
corresponding fees process the City Treasurer's
petition, assign Office
petition number,

107
 signed by the
petitioner/
attorney-in-fact Interviewer /
and gives Processor
contact City Civil Registry
numbers for Department
follow-up after 2
months.
3.1. Upon Interviewer /
receipt from Processor
PSA, annotate
City Civil Registry
document,
Department
issue certificate
of Finality with Receiving Clerk /
annotated copy. Processor
Release. PSA
Processor /
Releasing Clerk
City Civil Registry
Department
TOTAL: PHP 6,000.00 5 Months
Petition for Change of First Name covered under R.A. 9048. Only the Civil Registrar has the quasi-judicial
power or function to implement the law, which he/she cannot delegate. All incomplete date/requirements
will not be accepted. Only documents with official receipt will be processed.

12. R.A. 9048 - Petition for Correction of Clerical OR Typographical Error

(CCE)
Office or Division: City Civil Registry Department - 2nd Floor
Classification: Complex
Type of Transaction: G2C - Government to Client
Who may avail: Parents/document owners/ Attorneys-in-Fact who have discrepancies
in the Certificate of Live Birth, Marriage, and Death
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certified True Copy /Local Copy of the City Civil Registry Department - Counter 1, 2, or 3
certificate sought to be
corrected/changed (3 original)
Authenticated/Latest PSA Copy of the PSA
certificate sought to be
corrected/changed with (1 original, 3
photocopies should be in legal size
paper)
Documents showing the correct
entry/entries upon which the correction
shall be based. All must be presented in
original/certified true copies to be

108
submitted (3 photocopies - should be in
legal size paper):
• Certificate of Live Birth
(Wife/Husband, for Marriage
Petition)
• Baptismal Certificate
PSA;
• School Records
• Voter’s Affidavit School of Client;
• SSS/GSIS Records
Comelec;
• Medical or Business Record
• Certificate of Marriage SSS;
• Certificate of Live Birth of GSIS;
Child/Children
• Certificate of Live Birth of the Father, Hospital;
Mother, and Siblings Company;
• Certificate of Marriage of Parents
• Government-issued / Valid BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Identification Card Company ID, Post Office
*NOTE: A processor will determine
applicable documents
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Presents the 1. Receiving 10 Minutes/
document sought for clerk compares petition
correction/ PSA and local
copy for
change
consistency of 10 Days
discrepancy. mandatory Interviewer /
posting period Processor
1.2. Dockets
petition to Filing fee - City Civil Registry
determine PHP 1,000.00 Department
schedule of 2 Weeks,
interview, consecutive,
issues list of Additional fee publication
applicable for Migrant
requirements. Petition - PHP
500.00 4 Weeks (in
2. On the scheduled 2. If PSA Legal
interview, submits requirements Division)
requirement to are in order, depending on
processor. issues order of the volume of
payment transaction
3. Pays at the City 3. Upon receipt
Treasurer’s Office, Trust of Official
*Time of Collector
Fund Section, the Receipt,
corresponding fees process the interview: City Treasurer's
petition, assign 9:00am- Office
petition 3:00pm

109
 number,
signed by the
petitioner/ Interviewer /
attorney-in- Processor
fact, and gives
contact City Civil Registry
numbers for Department
follow-up after
2 months.
3.1. Upon Receiving Clerk /
receipt from Processor
PSA, annotate
document, PSA
issue
certificate of Processor /
Finality with Releasing
annotated
copy. City Civil Registry
Department
Release.
TOTAL: PHP 1,500.00 5 Months
Petition for Correction of Clerical or Typographical Error is covered under R.A. 9048. Only the Civil
Registrar has the quasi-judicial power or function to implement the law, which he/she cannot delegate.
All incomplete date/requirements will not be accepted. Only documents with official receipt will be
processed.

13. R.A. 10172 Correction in the Entry of Sex, Correction in the Entry of the
Day and/or Month in the Date of Birth
Office or Division: City Civil Registry Department - 2nd Floor
Classification: Complex
Type of Transaction: G2C - Government to Client
Who may avail: For Correction in the Date/Month of Birth:
Parents/document owners/ Attorneys-in-Fact who have discrepancies
in the Certificate of Birth
For Correction in the Entry of Sex:
Personal appearance of document owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certified True Copy /Local Copy of the City Civil Registry Department - Counter 1, 2, or 3
certificate sought to be
corrected/changed (3 original)
Authenticated/Latest PSA Copy of the PSA
certificate sought to be
corrected/changed with (1 original, 3
photocopies should be in legal size
paper)

110
Clearance from the Authorities -
Mandatory requirements to be submitted
(3 photocopies - should be in legal size
paper):
• Employer (if employed): Certification
of Employment with no pending case
• If not employed: Affidavit of Non- Employer of Client;
Employment
Public Attorney's Office, Law Offices, Hall of Justice;
• NBI Clearance (current) purpose:
Petition to correct Date of NBI;
Birth/Sex
Police District Office;
• Police Clearance (current with 6
months validity) purpose: Petition Hospital / Clinic
to correct Date of Birth/Sex
• Medical Certification (for petition to
correct entry of sex) issued by an
accredited government physician
that the petitioner has not undergone
sex change or sex transplant with
the following required information:
o Full name of government
physician with valid
medical/PRC license
o Name of hospital, designation,
and contact number
Documents showing the correct
entry/entries upon which the correction
shall be based. All must be presented in
original/certified true copies to be
submitted (3 photocopies - should be in
legal size paper):
• Baptismal Certificate
• School Records (earliest school
record)
Place of baptismal;
• Medical or Business Record
• Government-issued / Valid School of Client;
Identification Card
Hospital;
*NOTE: A processor will determine
applicable documents Company;
BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Company ID, Post Office
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Presents the 1. Receiving
document sought for clerk compares Interviewer /
Filing fee - *10 Minutes/
correction/ PSA and local Processor
PHP 3,000.00 petition
copy for City Civil Registry
change
consistency of Department
discrepancy.

111
 1.2. Dockets Publication - 10 Days
petition to PHP 2,000.00 mandatory
determine posting period
schedule of
interview, Additional fee
issues list of for Migrant 2 Weeks,
applicable Petition, consecutive,
requirements. publication
Date of Birth -
2. On the scheduled 2. If PHP 1,000.00 Interviewer /
interview, submits requirements Processor
4 Weeks (in
requirement to are in order,
PSA Legal City Civil Registry
processor. issues order of
Division) Department
payment
depending on
the volume of
3. Pays at the City 3. Upon receipt transaction
Treasurer’s Office, Trust of Official
Collector
Fund Section, the Receipt,
corresponding fees process the City Treasurer's
petition, assign Office
petition
number,
signed by the
petitioner/
attorney-in- Interviewer /
fact, and gives Processor
contact City Civil Registry
numbers for Department
follow-up after
2 months.
3.1. Upon Receiving Clerk /
receipt from Processor
PSA, annotate
document, PSA
issue
certificate of Processor /
Finality with Releasing
annotated
copy. City Civil Registry
Department
Release.
TOTAL: PHP 6,000.00 5 Months
Correction in the Entry of Sex, Correction in the Entry of the Day and/or Month in the Date of Birth is
covered under R.A. 10172. Only the Civil Registrar has the quasi-judicial power or function to implement
the law, which he/she cannot delegate. All incomplete date/requirements will not be accepted. Only
documents with official receipt will be processed.

14. Request for Issuance of Certified True Copy of Birth Certificates

Office or Division: City Civil Registry Department - Counter 1 or 2
Classification: Simple

112
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who was born in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form for Birth Certificate Information Desk
Government-issued / Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Letter of Authority, if applicable (1 Client / Document Owner
original)
Requested document, if possible (1 Client
photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit filled–out 1. Receives
Receiving Clerk
CTC application form application with
and ID requirements City Civil Registry
None 5 Minutes
and issues Department
order of
payment.
2. Pays at the City 2. Upon
Treasurer’s Office the receiving of
corresponding fees Official Collector
Receipt, clerk
5 Minutes City Treasurer's
issues claim
stub indicating Office
date and time
of release
3. Receives claim stub 3. Verifies
document’s Certified True Receiving Clerk
availability Copy (CTC) of
20 Minutes - if City Civil Registry
from the Birth
document is in Department
database Certificate -
and/or PHP 40.00 the database
transmits to
Searcher
Records and
Archiving 3 Days if City Civil Registry
Division for document Department
searching requires
manual
4. Receive document/s 4. Record searching Releasing
serial number
before release City Civil Registry
of documents Department

30 minutes
Or
TOTAL: PHP 40.00
3 Days, 30
Minutes
Request for issuance of Birth Certificates is qualified for multi-stage processing.

113
 15. Request for Issuance of Certified True Copy of Marriage Certificates
Office or Division: City Civil Registry Department - Counter 3
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who married in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form for Marriage Certificate Information Desk
Government-issued / Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Letter of Authority, if applicable (1 Client / Document Owner
original)
Requested document, if possible (1 Client
photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit filled–out 1. Receives
Receiving Clerk
CTC application form application with
and ID requirements City Civil Registry
None 5 Minutes
and issues Department
order of
payment.
2. Pays at the City 2. Upon
Treasurer’s Office the receiving of
corresponding fees Official Collector
Receipt, clerk
5 Minutes City Treasurer's
issues claim
stub indicating Office
date and time
of release
3. Receives claim stub 3. Verifies
document’s Certified True Receiving Clerk
availability Copy (CTC) of
20 Minutes - if City Civil Registry
from the Marriage
document is in Department
database Certificate -
and/or PHP 50.00 the database
transmits to
Searcher
Records and
Archiving 3 Days if City Civil Registry
Division for document Department
searching requires
manual
4. Receive document/s 4. Record searching Releasing
serial number
before release City Civil Registry
of documents Department

114
 30 minutes
Or
TOTAL: PHP 50.00
3 Days, 30
Minutes
Request for issuance of Marriage Certificates is qualified for multi-stage processing.

16. Request for Issuance of Certified True Copy of Death Certificates

Office or Division: City Civil Registry Department - Counter 4
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who died in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form for Death Certificate Information Desk
Government-issued / Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Letter of Authority, if applicable (1 Client / Document Owner
original)
Requested document, if possible (1 Client
photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit filled–out 1. Receives
Receiving Clerk
CTC application form application with
and ID requirements City Civil Registry
None 5 Minutes
and issues Department
order of
payment.
2. Pays at the City 2. Upon
Treasurer’s Office the receiving of
Certified True
corresponding fees Official Collector
Copy (CTC) of
Receipt, clerk
Death 5 Minutes City Treasurer's
issues claim
Certificate - Office
stub indicating
PHP 40.00
date and time
of release

115
3. Receives claim stub 3. Verifies
20 Minutes - if
document’s Receiving Clerk
document is in
availability
the database City Civil Registry
from the
Department
database
and/or
3 Days if
transmits to
document Searcher
Records and
requires
Archiving City Civil Registry
manual
Division for Department
searching
searching
4. Receive document/s 4. Record Releasing
serial number
before release City Civil Registry
of documents Department

30 minutes
Or
TOTAL: PHP 40.00
3 Days, 30
Minutes
Request for issuance of Death Certificates is qualified for multi-stage processing.

116
 CITY GENERAL SERVICES DEPARTMENT
External Services

1. ISSUANCE OF CERTIFICATE OF EMPLOYMENT

The Certificate of Employment (COE) is issued to verify employment history, which includes
information about designation, length of service, compensation and other benefits of a former
and current employee of the Department.

CITY GENERALSERVICES DEPARTMENT

Office or Division:
ADMINISTRATIVE DIVISION
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: City General Services Department former and current Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Document Request Slip form to be Administrative Division, Human Resource Management
signed by Employee & Division Chief Section
concerned
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Requests Clerical Staff - Human
for 1.1 Receives None 3 minutes Resource
Certificate Request
Management Section
of
Employme 1.2. Approves None Chief, Administrative
Request
10 minutes
nt Division / OIC
1.3. Prepares Clerical Staff -
Certification of None 20 minutes Human Resource
Employment Management Section
Asst. Chief,
1.4. Initials None Administrative
10 minutes
Division
1.5. Signs
None Chief, Administrative
10 minutes
Division / OIC
2. Receives Clerical Staff - Human
Certificate 2.1. Record and Resource
of release of None 5 minutes Management Section
Employme Certification
nt
TOTAL: None 58 minutes

2. ISSUANCE OF OFFICE CLEARANCE

Office Clearance (OC) is issued to former and current GSD employees needing this document
that states that he/she has no pending administrative case with the Department.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
ADMINISTRATIVE DIVISION
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: City General Services Department former and current Employees

117
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Document Request Slip form to be Administrative Division, Human Resource Management

signed by Employee & Division Chief Section
concerned
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Requests 1.1 Receives None 3 minutes Clerical Staff - Human
for Office Request Resource
Clearance Management Section
1.2. Approves None 10 minutes Chief, Administrative
Request Division / OIC
1.3. Prepares Office None 20 minutes Clerical Staff - Human
Clearance Resource
Management Section
None 4 hours 1.) Asst. Chief/
1.4. Initials / Signs Division Chief
concerned,
2.) Asst. Chief / Chief,
Administrative
Division/
3.) Asst. Dep’t. Head/
City Govt. Dept. Head
III
2. Receives 2.1. Records and Clerical Staff - Human
Office release of Office None 5 minutes Resource
Clearance Clearance Management Section
4 hours and 38
TOTAL: None
minutes

3. RECEIVING/FAST TRACKING/ RELEASING OF COMMUNICATION

LETTERS AND DOCUMENTS & APPROVED PURCHASE ORDERS

Provides centralized receiving and releasing of all documents/communications for proper recording,
routing procedures, mailing and delivery of correspondence. All incoming documents shall thereafter be
turned over to the City General Services Department Head, who shall route the same to concerned action
unit/division for appropriate action. The approved Purchase Orders for verification of required
attachments/documents for inspection, recording, and thereafter be forwarded to the Department Head
for appropriate instruction.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
G2C – Government to Citizen
Type of
G2B – Government to Business
Transaction:
G2G – Government to Government
Quezon City Constituents, Quezon City Government
Who may avail:
Offices/Departments/Barangays/Schools-Officials & Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Quezon City Constituents, Quezon City Government
Original Copy of Communication
Offices/Departments/Barangays/Schools-Officials &
Letters/Documents and Attachments
Employees

118
 CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Submits for 1.1. Receives & None 5 minutes Records Management
Receiving Logs & Control Division –
Various Receiving Staff
Types
Communicati Current Records &
on Letters Mail Section
and
Documents &
Approved
Purchase
Orders
1.2. Forwards to None 5 minutes Records Management
the Head of the & Control Division –
Department the Clerical Staff
received Letters
and Documents & Current Records &
Approved Mail Section
Purchase Orders
TOTAL None 10 minutes

4. RECEIVING/ RELEASING OF PURCHASE REQUESTS (PR)/ APR/ RIS FOR

STAMPING

Receives Purchase Requests/APR/ RIS for evaluation by CWMD as to availability or non-availability on

stocks and/or listed or not listed in then PS-DBM supplies catalog.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: Various Departments and Offices and Accredited Service Providers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Copy of Communication Various Departments and Offices and Accredited
Letters/ Documents and Attachments Service Providers
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives & None 5 minutes Records Management
Purchase Logs & Control Division –
Requests/ 1.2. Forwards to None 2 Minutes Clerical Staff
APR/ RIS the Central
for Warehouse Current Records &
Stamping Management Mail Section
Division
1.3. Releases to None 2 Minutes
the End Users
TOTAL None 9 minutes

119
5. PROVISION OF COPY/IES OF DOCUMENTS, LETTERS AND OTHER
FORMS OF CORRESPONDENCE

Provides available copy/ies on file of requested documents, reproduce, and properly authorized for
release by the approving authority. This involves requisition and charge-out procedures in issuing RMCD
files/records safe kept and maintain in our records storage/facility.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: The Bureaucracy; All City Constituencies, with concern
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter- requests with valid reason/ The Bureaucracy; All City Constituencies, with concern
endorsement
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Checks None 5 minutes to Records Management
authentica availability and Control Division
ted letter- document / letter /
requests communication for 10 minutes Records Storage Staff
reproduction
1.2. Approves None 2 minutes Records Management
release of and Control Division /
requested
document/s 2 minutes RMCD Chief

1 hour City Govt. Dept. Head

III
2. Receives 2.1. Releases to None 2 minutes Records Management
requested applicant/client and Control Division
copy of
document/ Releasing Staff
s
1 hour and 21
TOTAL None
minutes

6. DISPOSAL OF VALUELESS RECORD

This is empowering the CGSD to enforce policies on Quezon City Government records management and
administration. The requesting office/department shall accomplish the NAP Form No. 3 (Request for
Authority to Dispose of Records) in three (3) sets/copies, properly fill-up, approved and signed by the
head of agency concerned. This involved the review and evaluation of all requests for authority to dispose
of the City’ valueless unnecessary records as against the approved RRDS, for final approval of the
National Archives of the Philippines (NAP), thereby facilitating actual disposal with COA, Requesting
Agency/End-Users and NAP’s Accredited Buyer. Proceeds goes to the City’s Treasury Department.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Highly Technical
Type of
G2G – Government to Government
Transaction:

120
 Who may avail: Quezon City Local Government Offices/Departments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter and three (3) copies of
Request for Authority to Dispose Quezon City Local Government Offices/Departments
Records
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives, None 10 minutes Records Management
letter and logs, scans and Control Division
three (3) (RMCD) – Receiving
copies of Reviews if included Staff
request for in the RRDS
authority to Chief, RMCD
dispose
records
1.2. Forwards None 1 hour RMCD Records
letter to Officer, Division Chief
Department Head
with
recommendation
as to RRDS
compliance
1.3. Endorses to None 1 week RMCD Records
National Archive of Officer
the Philippines for
approval and
issuance of
authority to
dispose
1.4. Transfer of None 30 minutes Requesting
valueless records Dept./Office and
with NAP approval RMCD staff
to dispose, from
requesting
department to
RMCD storage
1.5. Conducts city- None 3 hours RMCD
wide disposal of Representatives from:
valueless records 1. Commission on
Audit
2. Requesting
Dept./Office
1 week, 4
hours & 40
minutes
(Excluding
TOTAL None NAP
processing of
approval to
dispose
records)

7. PROVISION OF ORIGINAL COPIES OF CITY-OWNED TCT’S

121
Provides Original Certificate of Title/s available, safe kept and administered under the custody of Records
Management and Control Division, in support to the City’s Housing Project thru Quezon City Housing
Community Development and Resettlement Department (HCDRD). All requests shall be approved by the
City General Services Department Head for release.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Quezon City Housing Community Development and Resettlement Department
Who may avail: (HCDRD)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Request letter signed by the Quezon City Housing Community Development and
Department Head Resettlement Department (HCDRD)
• Certified true copy of Cert.
Authorizing Registration (CAR)
• Deed of Absolute Sale
• Contract to Sell
• Declaration of Tax Payment
• Certification of QC Direct Sale
Program Beneficiary
• Certification of Full Payment
• Certification of Exemption from
payment of Transfer Tax
• Photo copy of TCT
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives, None 5 minutes Records
letter request logs, scans Management and
duly signed Control Division
by the (RMCD) – Receiving
HCDRD Staff
Department
head
1.2. Forwards to None 2 minutes City Gov’t. Dep’t.
CGSD Department Head III
Head for approval
1.3. Returns to None 10 minutes RMCD City-owned
RMCD for review Land Title Custodian
of required and RMCD Division
documents Head
1.4. Prepares None 10 minutes RMCD City-owned
endorsement letter Land Title Custodian
to HCDRD for
signature by the City Gov’t. Dep’t.
CGSD Dept. Head Head III
1.5. Transmits to None 10 minutes RMCD City-owned
HCDRD Land Title Custodian
TOTAL None 37 minutes

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8. POSTING OF NOTICES, ADVISORIES & BULLETINS & ISSUANCE OF
CERTIFICATE OF POSTING

A certificate of Posting serves as proof that the department has posted an approved request/s in
conspicuous area inside the QC Hall compound (e.g. High Rise Building East and West Wing bulletin
boards). The same shall be issued after the posting date thru pick-up or by mail. A request that needs
Mayors Certification with Seal will be forwarded to the Office of the City Mayor.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: Any individual or business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request Local and National Government Agencies

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives None 5 Minutes Records Management
request letter request and Control Division
(RMCD) – Receiving
Staff
1.2. Approve None 20 minutes RMCD-Division Chief
Request
1.3. Request None 20 minutes RMCD- Clerical Staff
posted
1.4. Encode None 20minutes RMCD- Clerical Staff
Certification
1.5. Initials None 15 minutes RMCD- Clerical Staff
certificate of
posting
1.6. Signs None 5 minutes RMCD, Division Chief
Certificate of or City Govt. Dept.
posting Head III
1.7. Forwarded to None 10 minutes RMCD- Clerical Staff
the City
Administrator for
Mayor’s
Certification with
Seal (as per
request only)
1.8. Records None 10 minutes RMCD- Clerical Staff
Certification
1.9. Issuance & None 10 minutes RMCD- Clerical Staff
Release of
Certification to
RMCD
2 hours;
approximately
TOTAL None 3 days with
City Mayor’s
Certification

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9. PROVISION OF COPY/IES OF REQUESTED CITY TITLES

Provides certified true copy/ies of city-owned real properties to the requesting party for whatever
legal purpose it may serve them.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
FIXED ASSETS MANAGEMENT AND CONTROL DIVISION (FAMCD)
Classification: Complex
Type of G2C – Government to Citizen
Transaction: G2G– Government to Government
All City Constituents with Valid reasons
Who may avail:
(e.g. for City Development Project; Academic study or Thesis Reference)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter request with authentication • Client (Transacting Public)

for Specific purpose • Barangay
• Other Agencies

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives & None 10 minutes Records Management
letter request records Letter and and Control Division –
for forwards to the Receiving Staff
authentication Dep’t. Head

1.2. Forwards None 5 minutes City Gov’t. Dep’t.

request letter to the Head III
FAMCD from the
Dep’t. Head (with
instructions)
1.3. Assigns None 10 minutes Head, FAMCD
request to Land
Inventory Section
(LIS)
1.4. Land None 5 days Land Inventory
Inventory Section Section (LIS) –
(LIS) evaluates Clerical Staff
Request Answer
Query /Addresses
Client Request
(including the
coordination
process with
concerned
agencies)
1.5. Approval of None 1 hour Head of the
the Dep’t. Head Department
1.6. Forwards doc. None 5 minutes Research and
to RMCD Disposition Section
(RDS), FAMCD

124
 1.7. Release to None 5 minutes RMCD
Applicant/Client the
response to said
request
5 days, 1 hour
TOTAL None and 35
Minutes

10. INCOMING COMMUNICATION (QUERY/REQUEST OF DOCUMENTS)

ISSUES AND CASES RELATIVE TO FIXED ASSETS

To receive query requests on matters on land cases and other issues related to fixed assets.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
FIXED ASSETS MANAGEMENT AND CONTROL DIVISION (FAMCD)
Classification: Complex
G2C – Government to Citizen
Type of
G2B – Government to Business
Transaction:
G2G – Government to Government
Transacting Public, Homeowners’ Association, Party of Interest.
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter communication or formal Client (Transacting Public)

request

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives and None 5 minutes Records Management
request letters records request and Control Division –
letter and forwards Receiving Staff
to the Department
Head
1.2. Forwards None 5 minutes City Gov’t. Dep’t.
request letter to the Head III
FAMCD from the
Dep’t. Head (with
instructions)
1.3. Assigns to None 5 minutes Head, FAMCD
section concerned
1.4. Conducts: None 3 days Section Concerned,
FAMCD
• Ocular
inspection
• Verification /
Research
• Evaluation
• Dialogue
1.5. Encodes the None 1 hour Clerical Staff -
result of inspection/ Concerned Section
verification

125
 1.6. Forwards None 1 day Clerical Staff -
findings to head of Concerned Section
the office for
approval or for
further instruction
1.7. Approves by the None 20 minutes City Govt. Asst. Dept.
Head, CGSD Head lll /
City Govt.
Dept. Head lll
1.8. Forwards docs. None 5 minutes Clerical Staff, FAMCD
to RMCD for
Release
2. Requesting 2.1. Release of None 5 minutes Clerical Staff, RMCD
party Receives Documents RMCD
finding to
Request
4 days, 1 hour
TOTAL None and 45
minutes

11. DISPOSAL OF FIXED STRUCTURES OWNED BY QUEZON CITY

GOVERNMENT

Facilitation/documentation of unserviceable property with/without value for dropping from the

Book of Accounts and for record purposes.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
FIXED ASSETS MANAGEMENT AND CONTROL DIVISION (FAMCD)
Classification: Highly Technical
Type of
G2G – Government to Government
Transaction:
Departments/Offices
Who may avail:
Barangay Chairman/School Principals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Inventory and Inspection • Barangay Chairman

Report of Unserviceable • School Principal
Properties (IIRUP) • Head of Offices
• Letter of Request for
disposal/Barangay
Resolution
• Report of Waste Materials
(RWM)
• Latest photo of structure
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives and None 5 minutes Records Management
request letters records request and Control Division –
Receiving Staff
letter and forwards
to the Department
Head

126
 1.2. Forwards None 5 minutes City Gov’t. Dep’t.
request letter to Head III
the FAMCD from
the Dep’t. Head
(with instructions)
1.3. Assigns to None 5 minutes Head, FAMCD
section concerned
1.4. Conduct Ocular None 1 day FAMCD STAFF
Inspection
1.5. Preparation of None 1 day FAMCD Staff (Research
In-House Appraisal and Disposition Section)
Documents
(Committee on
Award)
1.6. For Approval of None Head of Department
the In-House Concerned/ Secretariat
Appraisal by the
Committee on 4 days
Awards
• CGSD
• City Budget
• City Treasurer
• City Accounting
1.7. Evaluation of None 1 hour FAMCD Staff (Research
Documents Prior and Disposition Section)
to Disposal
• Request Letter/
Brgy. Resolution
• Photo of Property
• I & IRUP
• In House
Appraisal
7 days, 1 hour,
TOTAL None and 15
minutes

12. FACILITATE THE ISSUANCE OF ASSIGNMENT FOR UTILIZATION

To issue Assignment for Utilization of City Owned Real Property services rendered and as proof
that the requesting party has legal personality over the said matter.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
FIXED ASSETS MANAGEMENT AND CONTROL DIVISION (FAMCD)
Classification: Highly Technical
Type of
G2G – Government to Government
Transaction:
Who may avail: Barangay Chairmen/School Principals/Head of Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request or Formal request Barangay Chairman/School Principals

CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME

127
1. Submits 1.1. Receives and None 5 minutes Records Management
request letters records request and Control Division –
letter and forwards Receiving Staff
to the Department
Head
1.2. Forwards None 5 minutes City Gov’t. Dep’t.
request letter to the Head III
FAMCD from the
Dep’t. Head (with
instructions)
1.3. Assigns to None 5 minutes Head, FAMCD
section concerned
1.4. Determines None 25 FAMCD Staff (LIS)
the Land
ownership thru the minutes
inventory of land
1.5. Determines None 10 minutes FAMCD Staff (BIIS)
the source of fund
of the building
constructed,
call/inform the
requesting party to
conduct ocular
inspection.
1.6. Conducts ocular None 1 day FAMCD Staff
inventory for (LIS/BIIS)
verification and
inventory of
properties (with
photo record)
1.7. Prepares None 20 minutes FAMCD Staff
inventory report, (LIS/BIIS)
structural map and
assign property
card with property
number and
information sheet.
1.8. Prepares draft None 20 minutes FAMCD Staff
of assignment of (LIS/BIIS)
utilization and
Maintenance for
review and
approval of the
Division and Dept.
Head.
1.9. Upon None 10 minutes FAMCD Staff
approval, prepare (LIS/BIIS)
a final copy of
assignment of
Utilization and
Maintenance for
signature of the
Dept. Head

128
 1.10. Forwards the None 10 minutes FAMCD Staff
assignment of (LIS/BIIS)
utilization and
maintenance to the
requesting
party/end user for
conformity and
signature
1.11. Upon return None 20 minutes FAMCD Staff
of signed (LIS/BIIS)
assignment of
utilization and
maintenance by
the requesting
party/end user, the
FAMCD forwards
the same to the
City Mayor, for
conformity and
signature
2. Receives 2.1. Releases the None 10 minutes FAMCD Staff (RDS)
assignment returned
for utilization assignment for
utilization, signed
by the City Mayor
3 days & 20
minutes
(excluding the
activities of
conformity
and signature
TOTAL None of the
assignment of
utilization and
maintenance
by the end-
user and City
Mayor)

13. INVENTORY OF CITY OWNED LAND & BUILDING

To establish accurate inventory list of City Owned land and building by locating and conducting
physical inspection of each city-owned Real Properties funded by the city and those funded by
other government agencies and other parties.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
FIXED ASSETS MANAGEMENT AND CONTROL DIVISION (FAMCD)
Classification: Highly Technical
G2G – Government to Government
Type of
G2B – Government to Business
Transaction:
G2C – Government to Citizen
Who may avail: Barangay Chairmen/School Principals/Head of Offices

129
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Photocopy of TCT, Approve FAMCD, CGSD and/or End-user

Plan, Tax Map, Tax
Declaration, Structural Map,
Building Plan, Inventory
Form QCG-GSD-FAIS-RA-
16 and Inventory Form
QCG-GSD-FAIS-NR-15
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Receives 1.1. Issuance of None 3 minutes Records Management
notice of schedule of and Control Division –
inventory inventory together Receiving Staff
taking activities with the
memorandum for
various offices
/department/baranga
ys/school offices
1.2. Conducts None 1 day FAMCD Staff (LIS/BIIS)
physical inventory
/ocular inspection of
city owned land and
building
1.3. Reconciles None 1 day FAMCD Staff (LIS/BIIS)
inventory report by
the assigned
personnel
1.4. Prepares None 45mins. FAMCD Staff (LIS/BIIS)
inventory report,
structural map and
determine the
source of fund, date
of building
constructed
1.5. Prepares final None 5 days FAMCD Staff (LIS/BIIS)
inventory report
2. Signs final 2.1. Submits final None 1 day FAMCD Staff (LIS/BIIS)
inventory inventory report to:
report • City
Accounting
Dept.
• COA
• City Mayor
8 days and 48
TOTAL None
minutes

14. PROCESSING OF PURCHASE REQUEST

Purchase Requests are made by different Offices and Departments to procure items needed in
their day to day operations. It has to be evaluated first by the GSD-Central Warehouse
Management Division whether the items are available or not available on stocks or if listed or
not listed in the PS-DBM’s supplies and equipment catalogue. The processing of the Purchase
requests will be based on the result of the evaluation whether all items are to be procured
through public bidding and/or other mode of procurement or in some instances items which are
available on stocks can be withdrawn through funded RIS.

130
 CITY GENERAL SERVICE DEPARTMENT
Office or Division:
CENTRAL WAREHOUSE MANAGEMENT DIVISION (CWMD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: Transacting Offices/Dept. of Q.C. Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Purchase Request Client

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Transacting 1.1. Receives /
Offices/Dep records / None 5 minutes CWMD Staff
t of Q.C. encodes
Gov’t. PR from RMCD
1.2. Reviews /
evaluates as to
completeness of None 10 minutes CWMD Staff
Specifications /
Description
1.3. Certifies as
to Non-
Availability from None 5 minutes CWMD Staff
Stock/ DBM
Catalogue
1.4. Releases PR
to end-user thru None 5 minutes CWMD Staff
RMCD
TOTAL None 25 minutes

15. RECEIVING AND WITHDRAWAL OF GOODS DELIVERED

The Central Warehouse Management Division’s mandate is to receive all goods, supplies and
equipment delivered by Contractors for storage and safekeeping. It is also mandated to account
each item received and issue the same to various offices and departments for their daily
operation.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
CENTRAL WAREHOUSE MANAGEMENT DIVISION (CWMD)
Classification: Simple
Type of G2B – Government to Business
Transaction: G2G – Government to Government
Who may avail: Contractors/Suppliers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Notice of Delivery • End-user/Supplier

• Approved Purchase Order • BAC
(P.O.)
• Request for Verification Form • End-user/Supplier
• Delivery Receipt/Sales Invoice • Supplier
• Requisition and Issue Slip • End-user
(RIS)

131
 CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives None 2 minutes CWMD Staff
request for request for
verification verification
1.2. Assigns None 3 minutes Chief, CWMD
verifier
1.3. Verifies/ None 1 hour CWMD Staff
Receives delivery
of goods as to
quantity stipulated
In the Purchase
Order (P.O.)
1.4. Prepares None 5 minutes CWMD Staff
Receiving/
Verification Report
based on the
delivered goods
1.5. Withdrawal of None 30 minutes CWMD Staff
goods thru RIS
Submitted by the
end-user
TOTAL None 41 minutes

16. ISSUANCE OF COMMONLY USED SUPPLIES FROM CENTRALIZED

STOCKING THRU FUNDED REQUISITION AND ISSUE SLIP (RIS)

The GSD-Central Warehouse was allocated with revolving fund to procure commonly used
supplies and equipment form the PS-DBM. Issuances of these supplies and equipment to
requesting offices and departments need to be supported with funded RIS to replenish the
amount of items issued to allocate to another procurement of supplies and or equipment.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
CENTRAL WAREHOUSE MANAGEMENT DIVISION (CWMD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: Quezon City Government Offices/Departments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Funded Requisition and Issue Slip End-user

(R.I.S.)

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Process 1.1. Certifies list of None 5 minutes CWMD Staff
R.I.S. for Commonly used
Funding supplies available
from Centralized
Stocking
2. Receives 2.1. Issuance of None 5 minutes CWMD Staff
funded funded RIS to end-
RIS user

132
 3. Submits 3.1. Issuance of None 30 minutes CWMD Staff
funded goods to end-user
RIS and through funded RIS
receive
goods
TOTAL None 40 minutes

17. ISSUANCE OF GENERAL CLEARANCE

General Clearance is issued to government employees/official who transferred to another

government agency, retired, resigned, dismissed or separated from the service. A clearance
from his/her office certifying that he/she is cleared from property accountability is the
documentary requirement needed to support the issuance.

CITY GENERAL SERVICES DEPARTMENT

Office or Division: MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Simple / Complex
Type of
G2G – Government to Government
Transaction:
Quezon City Government Offices / Departments / Barangays/Schools –
Who may avail:
Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Gen. Clearance Form • Human Resource Management Department

• Office Clearance • Concerned Department/Offices
• Barangay Clearance • Concerned Barangay
• Division Office Clearance • Division Office
• ID Picture for retirees 2 pcs. (2 • Requesting Party
X 2)

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives,
request for records, evaluates,
processing of initials and Clerical Staff - RMCD
General approves request
Clearance, None Inventory & Disposal
with complete Section Staff
requirements
a. Rank-and- Division Chief /
File & 1 hour Acting Asst. Div. Chief
Contractual
b. Department
Assistant and City
Heads/ Govt. Dept. Head III
Accountable None 5 working
Officers/ days
Elected
Officials
1.2. Releases None 10 minutes Clerical Staff - RMCD
approved
Clearance

133
 Rank-and-File &
Contractual: 1
hour & 10
minutes

Department
TOTAL None Heads/
Accountable
Officers/
Elected Officials
5 working
days & 10
minutes

18. INVENTORY OF MOVABLE ASSETS

Sec. 156 of COA Circular 92-386 provides for an annual physical inventory of all supplies and
property of the local government units, to ascertain the value of movable assets of the City. A
physical inventory is conducted per schedule given to various departments/offices/units/task
forces of the Quezon City Government, results of which are furnished the Office of the City
Mayor, City Accounting, and the Commission on Audit

CITY GENERAL SERVICES DEPARTMENT

Office or Division: MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Highly Technical
Type of
G2G – Government to Government
Transaction:
Quezon City Government Offices / Departments
Who may avail:
Barangays/Schools – Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Inventory Form 41A; MPMCD, CGSD and/or End-user

• Acknowledgement Receipt for
Equipment (ARE)
• Sales Invoice (SI); Purchase
Order (PO); Purchase Request
(PR) or Supply and Delivery
Agreement (SDA)
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Receives 1.1. Issuance of None 2 days Clerical Staff - RMCD
notice of schedule of
Inventory inventory together
taking with the
activities memorandum for
various offices /
department

1.2. Conducts None 3 days Inventory Section /

physical inventory Team
of movable assets
together with the
inventory team

134
 1.3. Reconciliation None 3 days Inventory Section
of Inventory Report
by the assigned
personnel
1.4. Preparation of None 3 days Inventory Section /
final inventory Team
report
2. Signs final 2.1 Submits final None One (1) day Inventory Section,
inventory inventory report to: MPMCD
report as end-
user 1 Commission
on Audit
2 City
Accounting
Department
3 Dept. of
Interiors and
Local Govt.
4 City Mayor
TOTAL None 12 days

19. INSPECTION OF DELIVERIES OF GOODS AND SERVICES

Inspection of deliveries by authorized Technical Inspector is conducted to determine if the items

conformed to the specifications set forth on the Purchase Order/Supplies Delivery Agreement and/or
contracts or agreements.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Complex
Type of G2G – Government to Government
Transaction: G2B – Government to Business
Quezon City Government Offices / Departments
Who may avail:
Suppliers, contractors, Dealers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Request Letter • End-user/Supplier

• Purchase Order (PO)
• Purchase Request (PR)
• Agreement Contract
• Certificate of Acceptance • End-user
• Acknowledgment Receipt for • End-user/ MPMCD, CGSD
Equipment (ARE)
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1 Receives and None 10 minutes RMCD – Receiving
request letter logs letter request Section
for inspection
of deliveries
1.2. Forwards None 3 Minutes CGADH III
Documents to
MPMCD for
instruction or

135
 assignment

1.3. Conducts None 3 days Inspector assigned,

inspection of TIS
delivery
1.4. Prepares None 30 minutes Inspector assigned,
inspection report / TIS
AIR

1.5. Reviews, None 1 hour Chief, TIS/

initials & signs Asst. Chief & Chief,
Acceptance and MPMCD
Inspection Report
(Inspection
Portion)
1.6. Forwards to None 5 minutes Chief, CWMD
CWMD CGADH III
(Acceptance
portion)

1.7. Signs/ None 15 minutes CGDH III

Approves AIR / IR

3 days, 1 hour
& 53 minutes,
including the
TOTAL None issuance of
Acceptance
and Inspection
Report (AIR)

20. RENEWAL OF REGISTRATION OF CITY-OWNED VEHICLES

To ensure proper and maximum utilization of government properties particularly motor vehicles, renewal
of registration in coordination with corresponding End-users, is facilitated by MPMCD with the Land
Transpiration Office.

CITY GENERAL SERVICES DEPARTMENT

Office or Division: MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Quezon City Government Offices / Departments
Who may avail:
Barangays/Schools – Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Checklist Form Motorpool Division, CGSD

• Certificate of Cover (GSIS) GSIS thru CGSD
• LTO-Certificate of Registration On file with CGSD
(photo copy)
• LTO-Official Receipt (photo
copy)

136
 CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives and None 10 minutes Receiving Staff -
request for logs request RMCD
renewal of
registration
1.2. Forwards None 10 minutes Programming and
request for Utilization Section
renewal to staff, MPMCD
MPMCD, in
coordination with
Motorpool division
1.3. Conducts pre- None 30 minutes Motorpool Division
inspection based
on Maintenance
checklist
2. Brings 2.1. Assists during None 4 hours Programming and
motor vehicle inspection at LTO Utilization Section
at LTO for staff, MPMCD
inspection
2.2. Renewal of None 4 hours Programming and
Registration Utilization Section
staff, MPMCD
2.3. Provides None 10 minutes Programming and
photocopy of OR to Utilization Section
end-user staff, MPMCD
9 hours
(excluding
TOTAL None LTO
inspection and
processes)

21. RETURN/TURN-OVER OF UNSERVICEABLE PROPERTIES

Properties which are deemed unserviceable and/or excess by concerned departments/offices are
returned/turned over to CGSD for proper disposal. Properties which can still be used or needed by other
departments/offices will be reissued.

CITY GENERAL SERVICES DEPARTMENT

Office or Division: MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Quezon City Government Offices / Departments /
Who may avail:
Schools – Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Property Return Slip (PRS) MPMCD, CGSD

• Inventory and Inspection
Report of Unserviceable
Properties (IIRUP)
• Report of Waste Materials
(RWS)
• Approved gate pass BGMD, CGSD

137
 CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 10 minutes Receiving Staff -
request with request RMCD
complete
requirements,
for schedule
and checking
of
Unserviceabl
e properties
1.2. Receives and None 20 minutes Inventory and
verifies submitted Disposal Section
requirements Authorized Staff
1.3. Conducts None 3 hours Authorized Staff
checking of
returned
unserviceable
properties and
transport to MSB
1.4. Initial of Acting None 30 minutes Acting Asst. Division
Asst. Chief/ Chief/ Section Chief/
Section Chief/ Authorized Staff
Authorized Staff
1.5. Signature of None 10 minutes Division Chief
Division Chief
2. Receipt of 2.1. Release of None 5 minutes Inventory and
copy of approved Disposal Section
Property documents Authorized Staff
Return Slip
4 hours & 15
TOTAL None
minutes

22. DISPOSAL OF UNSERVICEABLE PROPERTIES AND WASTE

MATERIALS

Properties which are already unserviceable will be disposed thru auction sale facilitated by the
Committee on Awards with the CGSD as Secretariat.

CITY GENERAL SERVICES DEPARTMENT

Office or Division: MOVABLE PROPERTY MANAGEMENT AND CONTROL DIVISION
(MPMCD)
Classification: Highly Technical
Type of
G2B – Government to Business
Transaction:
Who may avail: Bidders/ Private Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Property Return Slip (PRS) MPMCD, CGSD

• Consolidated IIRUP & RWS
• In-house Appraisal
• Notice of Bidding
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME

138
 1. Submits 1.1. Receives & None 1 hour Secretariat, Disposal
bidding evaluates Committee, GSD
proposal

1.2. Conducts None 2 hours Secretariat, Disposal

Bidding Committee, GSD
1.3. Prepares None 1 week Inventory and
Resolution of Disposal Section
Award for
signature of the
Committee on
Awards Members
2. Presents to 2.1. Verifies None 10 minutes Inventory and
CGSD the documents Disposal Section
proof of presented
payment
made to the
City
Treasurer
based on the
Resolution of
Awards
3. Submits 3.1. Receives None 10 minutes Inventory and
request to requests Disposal Section
issue gate
pass for items
awarded
1 week, 3
TOTAL None hours, & 20
minutes

23. PROVISION OF TRANSPORT SUPPORT SERVICE

Transport assistance is provided by CGSD to all city offices/departments as well as city constituents
wherein request is approved in accordance with the existing guidelines. Letter request with the necessary
information must be forwarded to determine the necessity of the transport service at the same time shall
serves as basis for approval.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
MOTORPOOL DIVISION (MD)
Classification: Simple
Type of G2G – Government to Government,
Transaction: G2C – Government to Citizen
Quezon City Government Offices/Departments and QC
Who may avail: Constituents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter Request for buses • Client

/AUV for non-GSD
personnel • Motorpool Division, GSD
• & Trip Ticket duly signed by
Division Chief concerned

139
 CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives None 5 minutes Records Mgt. &
letter request Letter Request Control Division
1.2. Evaluates & None Chief, Motorpool
Approves Request: 1 day Division/
AUV / Bus CGDH III
1.3. Receives None 5 minutes Motorpool Division,
Letter Request for Receiving Clerk
recording &
forwarded to Chief,
Motorpool Division
1.4. Instructs the None 15 minutes Asst. Chief / Chief,
Sr. Transport & Motorpool Division
Development
Officer for
Implementation
1.5. Matching and None 10 minutes Sr. Transport &
scheduling of Development Officer /
buses and drivers Dispatcher
1.6. None 20 minutes Motorpool Supervisor
• Preparation of II and/or Dispatcher
work plan and
trip ticket.
• Confirmation of
scheduled trips
2. Receives 2.1. Dispatches None 15 minutes Dispatcher
notification city-owned motor
request vehicles with driver
approval
TOTAL None 1 day & 1 hour

24. REPAIRS / MAINTENANCE OF CITY-OWNED MOTOR VEHICLE (UNDER

CGSD AND OTHER CITY OFFICES/DEPARTMENTS)

Repair & maintenance is extended to all city-owned motor vehicles to retain and/or restore it to
serviceability in order to extend its useful life and maximum utilization shall be attained.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
MOTORPOOL DIVISION (MD)
Classification: Highly Technical
Type of
G2G – Government to Government
Transaction:
Who may avail: All Quezon City Government Offices/Departments (End-user)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter request for repair/maintenance Client

of vehicle
Job Order Motorpool Division

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME

140
 1. Submits 1.1. None 5 Minutes Records Management
request for Receives/records/f & Control Division
repair of city- orwards letter
owned motor request
vehicle
1.2. Receives letter None 5 Minutes Motorpool Division,
request from Chief, Receiving clerk
CGSD (with
instructions)
1.4. Instructs the None 5 Minutes Chief, Motorpool
Special Operations Division, Special
Officer III Operations Officer V
1.5. Instructs the None 5 Minutes Special Operations
SOO II / Mechanic Officer III
II / III
1.6. Start repair of Special Operations
vehicle 2 - 3 days Officer II, Mechanic
(transmission , None II/III
under chassis) 2 Weeks
(engine overhaul)
2. 2.1. Acknowledges 10 Minutes Special Operations
Acceptance / receipt and signs Officer III/ V
Release of the Job Order None
Vehicle to the
end user
2 weeks, 3
days & 30
minutes
(actual repair
TOTAL None
period
depends on
the condition
of the vehicle)

25. VEHICLE PRE-INSPECTION (FOR REPAIR)

City-owned motor vehicles subject for repair must undergo a motor vehicle inspection to identify
the extent of damage & repairs to be done and if it is still not beyond economical repair.

Office or Division: MOTORPOOL DIVISION (MD)

Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: All Quezon City Government Offices/Departments (End-user)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter request for repair/maintenance Client

of vehicle
Checklist & Job Order Motorpool Division

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME

141
 1. Submits 1.1. Receives and None 5 Minutes Records Management
letter request records letter & Control Division
request
Forwards the letter
request to CGDH
III
1.2. Receives None 5 Minutes Motorpool Division,
Letter request from Receiving Clerk
Head, CGSD
1.3. Instructs the None 2 Minutes Chief, Motorpool
Special Operations Division
Officer III for
Implementation
1.4. Instructs the None 5 Minutes Special Operations
S.O.O II / Officer III
Mechanic II / III for
assignment of
mechanic
1.5. Conducts None 30 Minutes Special Operations
Inspection of Officer II, Mechanic III
vehicle and Mechanic II
2. 2.1. Reviews and None 10 Minutes Special Operations
Acceptance / Signs the Checklist Officer III / V
Release of / Job Order
vehicle to the
end user
57 minutes
TOTAL None (actual repair
not included)

26. VEHICLE PRE-INSPECTION (LTO REGISTRATION)

Pre-inspection of city-owned motor vehicles shall be made prior to LTO registration to determine
the vehicle roadworthiness and to ensure that subject vehicle shall pass or qualify the LTO
standard of requirements. Motor vehicle checklist is prepared.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
MOTORPOOL DIVISION (MD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: All Quezon City Government Offices/Departments (End-user)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter request for Vehicle • Client

inspection (for L.T.O.
Registration)
• Motor Vehicle Maintenance • Motorpool Division, GSD
Checklist
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME

142
 1. Receives 1.1 Issues None 10 minutes Chief, Movable
approved Schedule of Property Mgmt &
Memorandum vehicles for Control Division,
on schedule inspection Supply Officer V
of vehicle
inspection
2. Submits 2.1. Receives None 5 Minutes Motorpool Division,
vehicle/s due request for Receiving Clerk
for inspection inspection
2.2. Instructs the None 2 Minutes Chief, Motorpool
Special Operations Division, Special
Officer III, for Operations Officer V
Implementation
2.3. Instructs the None 2 Minutes Special Operations
Special Operations Officer III
Officer II /
Mechanic II / III
2.4.Conducts None 10 Minutes Special Operations
Inspection of Officer II, Mechanic II
vehicle (based on / III
checklist)
3. Receives 3.1. Reviews and None 3 Minutes Special Operations
inspected signs the Check list Officer V/Special
vehicle/s form Operations Officer III
32 minutes/
TOTAL None
vehicle

27. PERMIT FOR LEAFLETTING/ DISTRIBUTION OF FLIERS

The permit for the distribution of leaflets and fliers is to provide public and private entity the
opportunity to market/promote their product and services within the Quezon City Hall Compound
to the employees and transacting public.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
BUILDINGS AND GROUNDS MANAGEMENT DIVISION (BGMD)
Classification: Simple
Type of G2B – Government to Business
Transaction: G2G – Government to Government
Who may avail: Employees / Agents of Real Estate Company
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter Request • Client

• Filled-up form • Security and Housekeeping Services Section -
BGMD
• Sample Leaflet & photocopy of • Client
company ID

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1.1. Receives None 5 Minutes RMCD / BGMD –
1. Submits
Request Receiving Clerk
request

143
 permit for
Leafleting

2.1. Explains the None 10 Minutes Section Chief –

2. Clients Guidelines and Security and
accomplish Requirements Housekeeping
the form and Services Section
submit 2.2. Signs / None 5 Minutes BGMD –Division
requirements approves the Head
Request
3. Receives 3.1. Issues None 5 Minutes BGMD – Clerical Staff
approved approved Permit to
permit client
TOTAL None 25 minutes

28. ISSUANCE OF GATE PASS

A Gate pass is being secured from the Department, in order to monitor the movement of
government supplies and properties, personal property as well as any activity within the Quezon
City Hall Compound.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
BUILDINGS AND GROUNDS MANAGEMENT DIVISION (BGMD)
Classification: Simple
G2C – Government to Citizen
Type of
G2B – Government to Business
Transaction:
G2G – Government to Government
All people with official transaction with the concerned Q.C.
Who may avail:
Government Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Filled-up gate pass form with Security and Housekeeping Services Section –
supporting document (P.O. BGMD
Receipts, Job Order Etc.)

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Request for 1.1. Provides Gate None 10 Minutes BGMD – Clerical Staff
Gate Pass Pass Form
Form
Records the
content of the gate
pass and indicates
Control Number
1.2. Checks / None 15 Minutes BGMD – Clerical Staff
Verifies Content of
the Gate Pass.
Refer to concerned
division

144
 1.3. Initials None 5 Minutes Heads of:
/Recommends 1. Buildings &
Approval of Gate Grounds
Pass Management
Division
2. Movable Property
Management and
Control Division
3. Fixed Assets
Management &
Control Div.
4. Central Warehouse
Management
Division
1.4. Approval None 30 minutes CGADH III /
CGDH III
TOTAL None 1 hour

29. JOB ORDER (REPAIRS)

The job order form is being issued to the requesting offices that need the maintenance service
of the department. It is also to monitor that the request for repair of office furniture, equipment
and facilities had been acted on effectively and efficiently.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
BUILDINGS AND GROUNDS MANAGEMENT DIVISION (BGMD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: Q.C. Hall Government Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter Request / • Client

verbal/phone request
• Job Order Form • Building and Facilities Maintenance Section -
BGMD
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Request 1.1. Receives & None 10 Minutes BGMD - Clerical Staff
repair records &
approves Request Section Chiefs /
BEMD Division Chief

1.2. Delegates the None 10 Minutes BGMD –

job order to Clerical Staff
concerned unit
(carpentry,
electrical, ACU,
plumbing,
janitorial)
1.3. Secures None 30 minutes BGMD –
needed supplies Store keeper
and materials from
the stockroom

145
 1.4. Acts on the None 30 minutes Concerned unit
request
1.5. Submits None 30 minutes Concerned staff
accomplished job
order report
1 hour & 40
TOTAL None
minutes

30. REQUEST FOR VENUE (MEETINGS / SEMINAR/ EVENTS)

The Department provides venue for meeting, seminars, assembly etc. at the lobby, plaza,
covered walks and other open spaces within the Quezon City Hall Compound, giving priority to
government sponsored and approved activities. NGO and private groups can also be
accommodated upon the approval of the management and availability of the requested venue.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
BUILDINGS AND GROUNDS MANAGEMENT DIVISION (BGMD)
Classification: Simple
G2C – Government to Citizen
Type of
G2B – Government to Business
Transaction:
G2G – Government to Government
Who may avail: Any individual, groups, company
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Client

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 5 Minutes RMCD – Clerical Staff
letter request request
for a venue
1.2. Verifies the None 5 Minutes BGMD – Clerical Staff
availability of the
requested venue
1.3. Prepares reply None 30 minutes BGMD – Clerical Staff
letter either
approved or
disapproved

If approved, issues
guidelines
1.4. Initials reply None 5 minutes BGMD
letter Section Chief /
Division Chief
1.5. Approves and None 5 minutes City Govt. Dept. Head
signs reply letter III
1.6. Releases reply None 5 minutes BGMD –
letter through Clerical Staff
RMCD
TOTAL None 55 minutes

31. REQUEST FOR LOGISTICS / MANPOWER ASSISTANCE

146
(SOUND SYSTEM/ TABLES/ CHAIRS/ ROSTRUM/ BACKDRAFT)

The Department provides logistics such as tables, chairs, sound system etc. as well as
manpower assistance to government sponsored and approved activities within Quezon City.

CITY GENERAL SERVICES DEPARTMENT

Office or Division:
BUILDINGS AND GROUNDS MANAGEMENT DIVISION (BGMD)
Classification: Simple
Type of G2C – Government to Citizen
Transaction: G2G – Government to Government
Who may avail: Any individual, groups, company
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter Request Client

• Verbal or phone request
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 5 Minutes RMCD- Clerical Staff
letter request request
for logistics
1.2. Verifies the None 10 Minutes BGMD – Clerical Staff
availability of the
requested logistics
1.3. Prepares reply None 30 minutes BGMD – Security and
letter either Housekeeping
approved or Services Section
disapproved
If approved, issue
guidelines
1.4 Initials reply None 5 minutes Section Chief /
letter Division Head
1.5. Signs reply None 5 minutes City Govt. Dept. Head
letter III
1.6. Releases reply None 5 minutes BGMD – Clerical Staff
letter through
RMCD
TOTAL None 1 hour

32. NEW INSTALLATION

New streetlights are to be installed in the requested area to increase the illumination in the city
in order to augment safety and security of the community. Prior to the installation, an inspection
will be conducted first to determine whether installation is feasible or not.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
STREETLIGHTS MANAGEMENT AND SERVICES DIVISION (SMSD)
Classification: Highly Technical
Type of G2C – Government to Citizen
Transaction: G2G – Government to Government
Who may avail: • Quezon City Government Offices/Departments
• Elected Officials
• Homeowners Association
• QC Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

147
 • Request letter from Client
requesting parties
• Complaints
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 5 mins. Records Mgt. & Control
request letter request Div. – Clerical Staff
1.2. Forwards to None 1 day Records Mgt. & Control
Dept. Head for Div. Staff / SMSD Head
approval of route / CGSD Head
assignment
1.3. For inspection None 2 days SMSD Inspector
if feasible or not
If feasible:
Prioritization &
finalization of
layout plan for
approval
(Depends on
number of
incoming request
letters)

If not feasible:
Requesting party
will be notified that
the installation is
not feasible due to
a certain reason
through formal
letter
2. Receives 2.1. Streetlight SMSD Civil and
notification of installation (Civil, Electrical Crew
request Electrical works)
approval (Depends on
number of
incoming request
letters)
a.) Tap to
existing
b.) New None 7 days
Application
meter
(excluding
the approval
of CA &
processing
of
MERALCO
meter
application)
10 days & 5
minutes
(excluding the
approval of CA
& processing of
TOTAL None
MERALCO
meter
application)

148
33. REPAIRS AND MAINTENANCE OF EXISTING STREETLIGHTS

Existing streetlights are being maintained by the City in order to maintain illumination in the area.
The act of repairing/ replacing streetlight components is being done when it is non-operational
or of being a threat to safety of lives and properties.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
STREETLIGHTS MANAGEMENT AND SERVICES DIVISION (SMSD)
Classification: Complex / Highly Technical
Type of G2C – Government to Citizen
Transaction: G2G – Government to Government
• Quezon City Government Offices/Departments
• Elected Officials
Who may avail: • Homeowners Association
• QC Constituents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Request letter from Client

requesting parties
• Walk-in request/ phone calls
• Complaints

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 5 mins Records Mgt. &
request request Control Div. –
Clerical Staff
1.2. Receives phone None 5 mins SMSD Clerical Staff
call request / walk-in
1.3. Forwards to None 1 day SMSD Head
Dept. Head for
approval of route Records Mgt. &
assignment Control Div. - Staff
1.4. For schedule of None 1 day SMSD Inspector
site inspection /
repair

Database input of
inspection result
(MERALCO & City
maintained
streetlights)

Note:
In case of
MERALCO post, the
requesting party will
be notified that the
repair cannot be
made due to
ownership issues,
the matter shall be
forwarded to the
right
department/office/
agency

149
2. Receives 2.1. Repair of non- None 7 days SMSD Civil &
notification of operational Electrical Crew
request streetlights & always
approval on / damaged post
replacement
9 days & 10
TOTAL None
minutes

150
 CITY LEGAL DEPARTMENT
External Services

1. SUBMISSION OF REQUESTS FOR LEGAL OPINIONS AND

REPRESENTATION
For requests seeking legal opinion and/or representation, the concerned party must submit a
written request with supporting documents.

Office or Division: City Legal Department

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Quezon City Government Officials and Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Formal request for Legal Opinion or Quezon City Government Department/Office

Representation seeking Legal Opinion/Representation

Supporting Documents/Records Quezon City Government Department/Office

seeking Legal Opinion/Representation

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Submit the 1. Receive the None 5 Minutes Receiving Clerk

required required City Legal
documents to the documents Department
Receiving Section and check for
completeness
OR
OR

Designated Email
Email the required Administrator
documents to City Legal
citylegal@ Department
quezoncity.gov.ph

TOTAL: None 5 Minutes

151
2. FILING OF ADMINISTRATIVE COMPLAINTS
For the filing of administrative complaints against Quezon City Government officials or
employees.

Office or Division: City Legal Department

Classification: Simple

Type of Transaction: G2C – Government to Citizen

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Complaint-Affidavit pursuant to Client

2017 Rules on Administrative
Cases in the Civil Service

Supporting Documents/Records Client

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Submit the 1. Receive None 20 Minutes Receiving Clerk

required the required City Legal
documents to the documents Department
Receiving Section and check for
completeness

TOTAL: None 20 Minutes

3. REQUEST FOR CERTIFICATION OF NO PENDING ADMINISTRATIVE

CASE
For requests by Quezon City Government employees or officials seeking Certifications of No
Pending Administrative Case for clearance or loan purposes.

Office or Division: City Legal Department

Classification: Simple

Type of Transaction: G2G – Government to Government

152
Who may avail: Quezon City Government Officials and Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For general clearance, Landbank loan, KAPAMALQ and KEMPCO

membership/loan

Notarized request form - Request City Legal Department

for Clearance/Certification Form

Photocopies of valid ID (2 copies) Client

Latest appointment paper Client

For retirement, terminal leave, resignation and transfer

Notarized request form - Request City Legal Department

for Certification and Signing of
General Clearance Form

Photocopies of valid ID (2 copies) Client

Latest appointment paper Client

Regional Trial Court Clearance Regional Trial Court

Metropolitan Trial Court Clearance Metropolitan Trial Court

Office of the City Prosecutor Office of the City Prosecutor

Clearance

CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON

ACTION BE PAID G TIME RESPONSIBLE

1. Submit the 1. Receive None 10 Minutes Receiving Clerk

required the required City Legal
documents to the documents Department
Receiving Area and check for
completeness
; interview the
applicant and
issue Claim
Stub with
contact
number

2. Verification None Up to 1 Day Records Staff

of office

153
 records for City Legal
pending Department
administrative
case, if any

3. Preparation None 30 Minutes Records Staff

of City Legal
Clearance/Ce Department
rtification

4. Review of None 15 Minutes Records

Certification Officer/Designated
Records Officer
City Legal
Department

5. Signing of None Up to 1 Day City Attorney/

Certification Authorized
Signatory
City Legal
Department

6. Recording None 10 Minutes Receiving Clerk

and releasing City Legal
of documents Department

TOTAL: None 1 to 3 Days

4. REQUEST FOR FREE LEGAL ADVICE

The City Legal Department gives free legal advice to Quezon City constituents. The client will
register and be interviewed by the receiving clerk. A PALAO Assessment Form will be given to
be properly accomplished by the client. The form will be the basis of the Assistant Legal Officer
in referring the client to the appropriate lawyer.

Office or Division: City Legal Department

Classification: Complex

Type of Transaction: G2C – Government to Citizen

Who may avail: Quezon City Constituents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None Not Applicable

154
 CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE

1. Registration in 1. Referral of None 5 Minutes Receiving Clerk

the PALAO log assignment City Legal
book Department

2. Filling up of 2. Interview of None 10 Minutes Legal Researcher

PALAO form client City Legal
Department

2. Refer to None 5 Minutes Receiving Clerk

designated City Legal
officer for Department
assignment

4. Evaluation None 10 Minutes Assistant City

of request for Attorney/
assignation Designated
Officer
City Legal
Department

5. Review of None 1 Hour Attorney

facts of the City Legal
request Department

6. Rendering None 30 Minutes Assigned Lawyer

of legal City Legal
advice Department

TOTAL: None 2 Hours

5. REQUEST FOR AFFIDAVIT OF CIRCUMSTANCES OF DEATH

In this process, clients will be interviewed by the receiving clerk and then fill up the PALAO
Assessment Form. The affidavit will be prepared and then notarized by the assigned notary
public.

Office or Division: City Legal Department

Classification: Simple

155
Type of Transaction: G2C – Government to Citizen

Who may avail: Quezon City Constituents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Accomplished Death Certificate City Legal Department

form

Photocopies of valid ID (2 copies) Client

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Registration in 1. Interview of None 10 Minutes Receiving Clerk

the PALAO log client City Legal
book Department

2. Filling up of None
PALAO form

2. Referral of None 5 Minutes Assistant City

assignment Attorney/
Designated
Officer
City Legal
Department

3. Preparation None 5 Minutes Legal

of affidavit Researcher/
Attorney
City Legal
Department

4. None 10 Minutes Assigned Notary

Notarization Public
City Legal
Department

6. Release of None 10 Minutes Receiving Clerk

affidavit City Legal
Department

TOTAL: None 40 Minutes

156
 CITY PLANNING AND DEVELOPMENT
DEPARTMENT

1. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT: NEW (AT

BUSINESS ONE-STOP SHOP)
Locational Clearance is issued to business owners that serve as a pre-requisite document
in issuance of Business Permit to guarantee that the business is in compliance with the
Zoning Ordinance.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Simple
Type of G2B
Transaction:
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Business Permit Business Permit & Licensing Department
Supplemental Documents (Whichever is
applicable)
• Certificate of No Objection from HOA HOA
or Neighbors Consent (1 photocopy)
• Bgy. Council Resolution (1 Concerned Barangay
photocopy)
• Building Permit (1 photocopy) DBO/ZAU

AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1. Submit the required 1. Receive the None 3-5 minutes BPLD Receiving
documents for initial required Clerk
assessment and documents and Zoning Evaluator
verification at the evaluate the
Business Permit & business activity
Licensing Department and location based
(BPLD) on the QC Zoning
Ordinance

5 minutes
1.1 If the business Zoning Evaluator
activity and
location are
permitted, encode
and print the
Locational
Clearance (LC)
with e-sign; but if
the application
needs
supplemental 1 minute
documents or Zoning Evaluator
disapproved, a
Notice of Action

157
 (NOA) is issued
with e-sign

1.2 Return
application with
LC/NOA to BPLD

2. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT:

RENEWAL/COMPLIANCE
Locational Clearance is issued to business owners that serve as a pre-requisite document
in issuance of Business Permit to guarantee that the business is in compliance with the
Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of G2B
Transaction:
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Business Permit (1 photocopy) Business Permit & Licensing Department
Previous Locational Clearance (1 ZAU
photocopy)
Supplemental Documents (Whichever is
applicable)
• Certificate of No Objection from HOA HOA
or Neighbors Consent (1 photocopy)
• Bgy. Council Resolution (1 Concerned Barangay
photocopy)
• Building Permit (1 photocopy)
Representative

• Duly notarized Authorization Business owner

Letter/Special Power of Attorney
(1 original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card representative (1 Ibig
photocopy)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1. Submit the required 1. Receive the None 3-5 minutes Receiving Clerk
documents for initial required
assessment and documents and
verification check
completeness of
requirements

158
 5 minutes Evaluation Group
1.1Verify the
record in data
base to check
authenticity of the
LC; if record is
found, print the LC
5-10 minutes Asst. City
Administrator (EONo.
49, S-2019) /Asst,
1.2Review/sign CPDO (OCM Memo
printed LC dated Dec. 5, 2019)

2.Receive the LC 2.Issue the LC to 3-5 minutes Releasing Clerk

the Client

3. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/FOR NEW(SIMPLE),

RENOVATION & INTERIOR RENOVATION- ONE STOP SHOP (OSS)

The Locational Clearance is issued to the developers/lot owners as a pre-requisite in the

issuance of Building Permit to guarantee that the building and its design components are in
compliance with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Simple
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• For Simple 1 to 3 Storey Residential (1 unit), 2 Storey Commercial Bldg. &

Warehouse not exceeding 1,500 sqm floor area/Interior renovation inside the mall
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy
of current year)
Proof of Lot Ownership (whichever is
applicable)
Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to Registered Lot Owner
construct/Special Power of Attorney
(SPA)(1 photocopy)
Authority to Sign/Corporate President of the Corporation
Secretary’s Affidavit (1 photocopy)

159
Lot Plan ( 1 set signed & sealed)-not Licensed Geodetic Engineer
required for interior renovation
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative

• Duly notarized Authorization Registered Lot Owner

Letter/Special Power of
Attorney (1 original)
• Government issued BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Identification Card of the Ibig
person being represented (1
photocopy)
• Government issued BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Identification Card Ibig
representative (1 photocopy)
Long Folder
Supplemental documents:
Adjacent neighbor
• Neighbor’s firewall consent (1 HOA
original, 1 photocopy)
• HOA Approved plan (2 sets,
blueprint of Architectural Plans) Department of Public Works and Highways
• DPWH Clearance if located
along national road (1 original,
1 photocopy) Metro Manila Development Authority
• MMDA Clearance if along river,
waterways (1 original, 1 Phivolcs
photocopy)
• Earthquake Hazard
Assessment (1 original, 1 Concerned Barangay
photocopy)
• Barangay Council Resolution
(1 original, 1 photocopy)
AGENCY FEES TO PROCESS PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID ING TIME
1. Submit the 1. Receive the None Receiving
required required Clerk/Department
documents for documents and of Building Official
initial assessment check (DBO)
and verification completeness of
requirements

1.1Issue the
Order of
Payment for
Application Fee
Php
200.00

160
2.Pay the 2.Check the OR Receiving
Application Fee at and assign a Clerk/Department
the CTO and control number of Building Official
submit the (DBO)
photocopy of OR
2.1Verify the 1 to 3
zoning storey
classification res’l, 2 ZAU Evaluation
and evaluate storey Group
the plans based commercia
on the QC l&
Zoning warehouse
Ordinance; (1 hour)
Verify
compliance to Int.
line and grade renovation
and other (30 mins.)
architectural
details based
on the Local
Building Code;
recommend the
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site DBO
inspection

2.2 Conduct a (ZAU) Project

site inspection Dev’t. Officer III
and prepare the 3
report minutes

2.3 Review the

project
evaluation
report; site Processin DBO
inspection g Fee
report; • Resdl-
recommend Php
approval/disapp 3.00/m²
roval of the of TFA
application Verificatio
n Fee

2.4 Print the Php 100

Order of Processin
Payment g Fee

161
 • Comml -
10.00/m
² of TFA
Verificatio
n Fee
(ZAU) Project
Php 200 Dev’t. Officer III
3 minutes
• Seal
Php 50

2.5 Sign the

Order of
Payment &
Stamp and sign
the Architectural
Plan

3. Pay the 3.Check the Releasing Clerk

Processing Fee Official Receipt (DBO)
at CTO and
submit
photocopy of
Official Receipt
4. Receive the 4.Release the Releasing Clerk
copy of LC/NOA/FC and DBO
LC/NOA/FC and approved copy
the approved of Architectural
copy of Plans
Architectural
Plans

4. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/NEW (REGULAR),

RENOVATION, REPAIR AND ADDITIONAL

162
The Locational Clearance is issued to the developers/lot owners as a pre-requisite in the
issuance of Building Permit to guarantee that the building and its components are in
compliance with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Regular
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy of
current year)
Proof of Lot Ownership (whichever is
applicable)
Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA) (1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Previous Building Permit/Previous Building Owner
Locational Clearance/Approved Plan for
Renovation, Repair & Additional (1
Certified True Copy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & Licensed Architect
sealed) & PTR
For Representative

• Duly notarized Authorization Registered Lot Owner

Letter/Special Power of Attorney
(1 original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card representative (1 Ibig
photocopy)
Long Folder

163
Supplemental documents:
Adjacent neighbor
• Neighbor’s firewall consent (1
original, 1 photocopy)
• HOA Approved plan (2 sets, HOA
blueprint of Architectural Plans)
• DPWH Clearance if located Department of Public Works and Highways
along national road (1 original, 1
photocopy)
• MMDA Clearance if along river, Metro Manila Development Authority
waterways (1 original, 1
photocopy) PHIVOLCS
• Earthquake Hazard Assessment
(1 original, 1 photocopy) Concerned Barangay
• Barangay Council Resolution (1
original, 1 photocopy)
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID NG TIME
1. Submit the 1. Receive the None 10-15 Receiving Clerk
required documents required minutes
for initial documents and
assessment and check
verification completeness of
requirements

3 minutes
1.1Issue the
Order of
Payment for
Application Fee
Php
200.00
2.Pay the 2.Check the OR 3-5 minutes Receiving Clerk
Application Fee at and assign a
the CTO and submit control number
the photocopy of
OR 1 ½ hour Evaluation Group
2.1Verify the
zoning
classification
and evaluate the
plans based on
the QC Zoning
Ordinance;
Verify
compliance to
line and grade
and other
architectural
details based on
the Local
Building Code;
recommend the
issuance of

164
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site 1 day Inspection Group
inspection

2.2 Conduct a
site inspection 10-20 Asst. City
and prepare the minutes Administrator (EO
report No. 49, S-2019)

2.3 Review the

project
evaluation
report; site
inspection report; 5 minutes Encoder/Clerk
recommend
approval/disappr
oval of the
application

2.4 Setting of Processin 3-5 minutes Asst. City

final evaluation g Fee Administrator (EO
and print the • Resdl- No. 49, S-2019)
LC/NOA/FC with Php
e-sign 3.00/m²
of TFA
Verificatio
n Fee
2.5 Sign the Php 100
Order of
Payment • Comml -
10.00/m²
of TFA
Verificatio
n Fee
Php 300
Security 3 minutes Project Dev’t.
Seal Officer III

Php 50

165
 2.6 Stamp and
sign the
Architectural
Plan
3. Pay the 3.Check the 1 minute Releasing Clerk
Processing Fee Official Receipt
at CTO and
submit photocopy
of Official Receipt
4. Receive the copy 4.Release the 5-10 Releasing Clerk
of LC/NOA/FC LC/NOA/FC and minutes
and the approved approved copy of
copy of Architectural
Architectural Plans
Plans

5. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/ SUBDIVISION FOR

COMMUNITY MORTGAGE PROGRAM (CMP)

The Locational Clearance is issued to the developers as a pre-requisite in the issuance of

Building Permit to guarantee that the subdivision plan and its residential components are in
compliance with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Complex
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 Certified Land Registration Authority (LRA)
True Copy)
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy
of current year)
SEC Certificate ( 1 photocopy) Securities and Exchange Commission (SEC)
List of Beneficiaries (1 photocopy of Homeowner’s Association (HOA)
Master list))
HLURB Certificate (1 photocopy) Housing & Land Use Regulatory Board
(HLURB)

166
City Council Resolution (For QC Council
Subd./CMP located in R1 & R2 Zones)
(1 photocopy)
Lot Plan/Subdivision Plan (2 sets) Licensed Geodetic Engineer
For Representative

• Duly notarized Authorization Registered Lot Owner

Letter/Special Power of Attorney
(1 original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card representative (1 Ibig
photocopy)
Long Folder

AGENCY FEES TO PROCESSI PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID NG TIME
1. Submit the 1. Receive the None 10-15 Receiving Clerk
required documents required minutes
for initial documents and
assessment and check
verification completeness of
requirements

1.1Issue the 3 minutes

Order of
Payment for
Application Fee
Php
200.00
2.Pay the 2.Check the OR 3-5 minutes Receiving Clerk
Application Fee at and assign a
the CTO and submit control number
the photocopy of
OR 1 ½ hour Evaluation Group
2.1Verify the
zoning
classification
and evaluate the
plans based on
the QC Zoning
Ordinance;
Verify
compliance to
line and grade
and other
architectural
details based on
the Local
Building Code;
recommend the

167
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site 1 day Inspection Group
inspection

2.2 Conduct a
site inspection 10-20 Asst. City
and prepare a minutes Administrator
report

2.3 Review the

project
evaluation
report; site
inspection report; 5 minutes Encoder/Clerk
recommend
approval/disappr
oval of the
application
Processin 3 minutes Encoder/Clerk
g Fee
2.4 Setting of • Resdl-
final evaluation Php
and print the 3.00/m²
LC/NOA/FC with of TFA
e-sign Verificatio
n Fee

2.5 Print the • Resdl -

Order of Php100.
Payment 00 3-5 minutes Asst. City
Administrator

5-10 Proj. Devt. Officer

minutes III

2.6 Sign the

Order of
Payment

168
 2.7 Stamp and
sign the
Architectural
Plan

6. Pay the 3.Check the 1 minute Releasing Clerk

Processing Fee Official Receipt
at CTO and
submit photocopy
of Official Receipt
7. Receive the copy 4.Release the 5-10 Releasing Clerk
of LC/NOA/FC LC/NOA/FC and minutes
and the approved approved copy of
copy of Architectural
Architectural Plans
Plans

6. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: FOR CERTIFICATE

OF EXCEPTION (COE)

The Locational Clearance is issued to the developers/lot owners as a pre-requisite in the

issuance of Building Permit to guarantee that the building and its design components are in
compliance with the Zoning Ordinance and the Local Building Code. A Certificate of Exception
is an authorization approved by the City Council thru a resolution allowing the exemption of
the project from the use of the lot/property.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
Proof of Lot Ownership (whichever is
applicable)
• Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
• Lease contract (1 photocopy) Registered Lot Owner

• Award Notice (1 photocopy) Registered Lot Owner

• Deed of Sale (1 photocopy) Registered Lot Owner

• Memorandum of Agreement (MOA) (1 Registered Lot Owner

photocopy)

169
• Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA) (1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & sealed) Licensed Architect
& PTR
For Representative

• Duly notarized Authorization Registered Lot Owner

Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-Ibig
Card representative (1 photocopy)
Long Folder
Mandatory Requirements for COE:

• Project Description (boundaries, Project Engineer/Architect

nature of operation or use;
objectives to be achieved by the
project; statement as to why the
project cannot fulfill its objectives
under the Zoning Regulations
(1original, 1 photocopy)
• Environmental Impact
Study/Environmental Compliance EMB-DENR
Certificate (ECC)/Certificate of Non-
Coverage (CNC)
• Barangay Council Resolution Concerned Barangay
• Traffic Impact Study for high rise
buildings Project Engineer/Architect
Supplemental documents:

• Neighbor’s firewall consent (1 Adjacent neighbor

original, 1 photocopy)
• HOA Approved plan (2 sets, HOA
blueprint of Architectural Plans)
• DPWH Clearance if located along Department of Public Works and Highways
national road (1 original, 1
photocopy)
• MMDA Clearance if along river,
waterways (1 original, 1 photocopy) Metro Manila Development Authority
• Earthquake Hazard Assessment (1
original, 1 photocopy) Phivolcs

AGENCY FEES TO PROCESSI PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID NG TIME
1.Apply for COE at 1.Receive the 3 minutes Receiving Clerk
the City Council thru endorsement
the Chairman, from the City
Committee on City Council

170
Planning, Building & requesting for
Zoning the preparation
of the Project
Evaluation

1.1 Evaluate the 4 hours Evaluation Group

project based on
the submitted
mandatory
requirements
and present the
findings as the
basis of the City
Council for their
decision to deny
or approve the
resolution

Asst. City
1.2 Review the Administrator
project evaluation
report;
recommend
approval/disappro
val of the
application

2. Attend the public 3 readings City Council

consultations at the
City Council for the
approval of the City
Council Resolution
3. Submit the 3. Check and 5 minutes Receiving Clerk
approved City Council receive the
Resolution & ECC documents

10 minutes Evaluation Group

3.1Prepare the
revised evaluation
report &
recommend the
issuance of the
Locational
Clearance/COE
Asst. City
10-20 Administrator
3.2 Review the minutes
project evaluation
report;
recommend
approval of the
application Processing 5 minutes Encoder/Clerk
Fee

171
 • Resdl-
Php
3.3 Setting of final
3.00/m²
evaluation and
of TFA 3-5 minutes Asst. City
print the LC/COE
Administrator
with e-sign & Verification
Order of Payment Fee
• Php100
Processing
3.4 Sign the Order
Fee
of Payment
• Comml-
Php
10.00/m²
of TFA
Verification
Fee
• Php300
Processing
Fee
• COE -
Php
150/m² of
TFA
subject
for
exemptio
3 minutes Project Dev’t
n
Officer III
Security
Seal-
Php 50

3.5 Stamp and

sign the
Architectural Plan
4. Pay the Processing 4.Check the 1 minute Releasing Clerk
Fee at CTO and Official Receipt
submit photocopy of
Official Receipt

172
5.Receive the copy of 5.Release the 5-10 Releasing Clerk
COE and approved COE and minutes
copy of Architectural approved copy of
Plans Architectural
Plans

7. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: FOR SPECIAL USE

PERMIT (SUP)

The Locational Clearance is issued to the developers/lot owners as a pre-requisite in the

issuance of Building Permit to guarantee that the building and its design components are in
compliance with the Zoning Ordinance and the Local Building Code. The Special Use Permit
is an authorization approved by the City Council thru a resolution allowing the project for such
use on the lot or property. The uses that require a Special Use Permit are Gasoline/Auto-
LPG, Waste Disposal Facility, Radio and Television Transmitting Stations,
Telecommunication Tower (Greenfields), Heliports/Helipads, Abattoir/Slaughterhouse,
Cockpits/Race Tracks, Transport Terminals, Transport Garage, Cemeteries, Funeral Parlor/
Memorial Chapel/Mortuary, Crematorium/Columbarium.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy
of current year)
Proof of Lot Ownership (whichever is
applicable)
• Transfer Certificate of Title (1 Land Registration Authority (LRA)
certified true copy)
• Lease contract (1 photocopy) Registered Lot Owner

• Award Notice (1 photocopy) Registered Lot Owner

• Deed of Sale (1 photocopy) Registered Lot Owner

• Memorandum of Agreement (MOA) Registered Lot Owner

(1 photocopy)
• Affidavit of Consent to Registered Lot Owner
construct/Special Power of Attorney
(SPA) (1 photocopy)
• Authority to Sign/Corporate President of the Corporation
Secretary’s Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & Licensed Architect
sealed) & PTR
For Representative

173
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card representative (1 photocopy) Ibig
Long Folder
Mandatory Requirements for SUP:

• Description of the project, its Project Engineer/Architect

nature of operation or use,
location, boundaries and size or
volume of operation;
• Identification of the components
which shall be affected by the EMB-DENR
project
• Environmental Impact
Study/Environmental Compliance
Certificate (ECC)/Certificate of Concerned Barangay
Non-Coverage (CNC)
• Barangay Council Resolution
Supplemental documents:

• Neighbor’s firewall consent (1 Adjacent neighbor

original, 1 photocopy)
• HOA Approved plan (2 sets, HOA
blueprint of Architectural Plans)
• DPWH Clearance if located along Department of Public Works and Highways
national road (1 original, 1
photocopy)
• MMDA Clearance if along river, Metro Manila Development Authority
waterways (1 original, 1
photocopy) Phivolcs
• Earthquake Hazard Assessment
(1 original, 1 photocopy)
AGENCY FEES TO PROCESS PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID ING TIME
1.Apply for SUP at 1.Receive the 3 minutes Receiving Clerk
the City Council endorsement
thru the Chairman, from the City
Committee on City Council
Planning, Building requesting for
& Zoning the preparation
of the Project
Evaluation

1.1 Evaluate the 4 hours Evaluation Group

project based
on the
submitted
mandatory
requirements

174
 and present
the findings as
the basis of the
City Council for
their decision
to deny or
approve the
resolution Asst. City
Administrator

1.2 Review the

project
evaluation
report;
recommend
approval/disappr
oval of the
application

3. Attend the public 3 readings City Council

consultations at
the City Council
for the approval
of the City
Council
Resolution
4. Submit the 4. Check the 5 minutes Receiving Clerk
approved City documents and
Council receive
Resolution &
ECC 10 minutes Evaluation Group
4.1Prepare the
revised
evaluation
report &
recommend the
issuance of the
Locational
Clearance/SUP 10-20 Asst. City
minutes Administrator

4.2 Review the

project
evaluation
report;
recommend 5 minutes Encoder/Clerk
approval of the
application

4.3 Setting of
final evaluation Processin 3-5 Asst. City
and print the g Fee minutes Administrator

175
 LC/SUP with e- • Comml-
sign & Order of Php
Payment 10.00/m
² of TFA
Verificatio
4.4 Sign the
n Fee
Order of
Payment • Php300
Processin
g Fee
• SUP
Php
150/m²
of TFA
subject
for
exempti
on
Seal Project Dev’t
Php 50 3 minutes Officer III

4.5 Stamp and

sign the
Architectural
Plan
5. Pay the 5.Check the 1 minute Releasing Clerk
Processing Fee Official Receipt
at CTO and
submit
photocopy of
Official Receipt
6. Receive the 6.Release the 5-10 Releasing Clerk
copy of SUP and SUP and minutes
the approved approved copy
copy of of Architectural
Architectural Plans
Plans

176
8. ZONING CERTIFICATE
The Zoning Certificate is secured by real property owners of titled lots to verify zoning
classification and structures allowed in the specific area.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of G2C
Transaction:
Who may avail: real property lot owners/developers/students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 Land Registration Authority
photocopy)
Sketch of Location (1 original) City Assessor’s Office/Google Map

AGENCY FEES TO PROCESSI PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID NG TIME
1. Fill-up application 1.Receive the None 3-5 minutes Receiving Clerk
form and submit the required
required documents documents and
at Counter 11 check
completeness of
requirements

10 minutes
1.1 Verify the
zoning
classification
based on the QC Evaluation Group
Zoning
Ordinance
3 minutes

1.2 Print the

Zoning
3 minutes
Certificate

Clerk
1.3 Review/sign
the Zoning
Certificate
1 minute
Asst. City
1.4 Issue /sign Administrator
Order of
Payment

Res’l Releasing Clerk

Php 100

177
 Comm’l
Php 300
Inst.
Php 200

2.Pay the verification 2.Check the 1 minute Releasing Clerk

fee at the City Official Receipt
Treasurer’s Office and
submit the photocopy
of the Official Receipt

3. Receive the Zoning 3. Release the 3 minutes Releasing Clerk

Certificate Zoning Certificate

9. DEVELOPMENT PERMIT FOR SUBDIVISION APPROVAL

A Development Permit is a pre-requisite for the issuance of Certificate of Registration and
License to Sell in compliance with the approved Quezon City Council Ordinance on
subdivision plan approval.
Office or Division: Subdivision Administration Unit (SAU)
Classification: Complex
Type of G2B
Transaction:
Who may avail: HOA and Private Developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Subdivision Plans, Eng'g. Plans

and Topo Plan (4 sets original
Private Developer
plans)
• Certified True Copy of TCT (1
Registry of Deeds - LRA
original, 1 photocopy)
• Locational Clearance (4
Zoning Administration Unit (ZAU)
photocopies)
• Certificate of Registration (CMP -
HLURB
BP 220) (4 photocopies)
• SEC Registration (Open Market -
Security and Exchange Commission
PD 957) (4 photocopies)
• MOA w/ Land Owner, Developer or
Originator (1 original, 3
Registered Land Ownership
photocopies)

178
 FEES PERSON
AGENCY PROCESSI
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS NG TIME
PAID
1. Fill up and 1.Check None 15 minutes SAU Technical
submits completeness of
Personnel
application Form documents
for
CMP or PD 957
1.1Evaluate
pertinent
1 day Evaluation Group
documents
including
Subdivision
Plans and
Engineering
Plans

1.2 Conduct site

inspection
and verify the 1-day SAU Technical
conformity of Personnel
plans in the
project area

1.3 Prepare the

evaluation
report and PDO IV
recommendatio 2 hours
n report

1.4 Endorse the

application with
evaluation
report and
recommendatio
n to the City
Administration SAU Head
15 minutes
Office for
legislation to the
QC Council

1.5 Schedule on
first reading
followed by
Committee
hearing, agenda
for the second

179
 reading and
third/final
reading

Quezon City
1.6 Finalization
Council
of the Proposed
Ordinance (PO
No.)

1.7 Approved
Ordinance

1.8 Prepares
Order of
Payment upon
receipt of
Approved City Secretary’s
Ordinance Office

Office of the City

Mayor

PDO IV

2.Pay at CTO and 2.Check the 3 minutes PDO IV

submit the Official Receipt
photocopy of
Official Receipt
3.Receives 3.Release the 3-5 minutes Releasing Clerk
Development Development
Permit Permit and
Approved Subd.
Plan

180
 CITY TREASURER’S OFFICE

PAYMENT OF TRANSFER TAX

The Quezon City may impose tax on sale, donation or any mode of transferring ownership
or title of real property at the rate of not be more than Seventy-Five percent (75%) of one percent
(1%) of the total consideration involved in the acquisition of the property, or of the fair market/
zonal valuation value in case the monetary consideration involved in the transfer is not
substantial, whichever is higher. (Sec.135 (a)LGC)

Office or Taxes and Fees Division

Division:
Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: All Quezon City taxpayers engaging in Business, profession
and/or transaction (Seller, Buyer, Heirs, Donor and Donee of
Real Property)
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1.Transferred property/ies Counter 5
Information slip
2.Legal Instrument (Deed of Sale Legal Counsel
/Donation/ Conveyance/Extra-
judicial settlement of estate of
property)
3.Tax Declaration of Property City Assessor’s Office
4.Certification of Real Property Tax Real Estate Division
Payment (City Treasurer’s Office)
5.Title Register of Deeds
6. Certification Authorizing BIR
Registration (C.A.R) or payment of
Capital Gains Tax, Documentary
stamp tax, estate tax
7.Representative: Special Power of Owner or client being represented
Attorney (SPA), authorization letter
with photocopy of government
issued ID
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Present the duly 1. Evaluate Assessment 2 hours Assessment
accomplished form the of Transfer Officer
(Transferred completeness tax based on Taxes and Fees
Property/ies of filled-up the ff: Division
Information slip) form and the -the locality
and the required submitted of the
documents to documents property to
Counter 1, 2, 9-14 1.1 Compute be
for assessment and issues tax transferred
and verification bill -Area of the
2. Receive tax bill 2. Validate tax property 5 minutes Local Revenue
and pay the bill and issue -Zonal /Fair Collection
required amount at Official market Officer
Counter 3 or 4 Receipt value/ Taxes and Fees
*Make sure to consideration Division
secure Official

181
 receipts that will whichever is
be issued upon higher
payment

3. Receive claim 3. Issue claim Php 100.00 4 hours Assessment

stub at Counter 5 stub and for Officer
specifying the process the certification
releasing date of requested
the Certification of certification Asst. Chief
Transfer Tax 3.1 Prepare Taxes and Fees
*AM Transaction certification Division
(8-10 am) for approval of
Release within the the City City Treasurer
day Treasurer or
PM Transaction his duly
Release on the authorized
following day signatory

4. Return to the 4. Release 5 minutes Releasing Clerk

Taxes and Fees the Certificate Taxes and Fees
Division. Present of Transfer Division
the claim stub at Tax with
Counter 5. security seal
Receive the at Counter 5
Certificate of
Transfer Tax
Total 6 hours and
10 minutes
Certified True Copy/Re –Printing of Certification of Payment of Transfer Tax
1.Accomplish the 1.Accept 5 minutes Assessment
(Unified request accomplished Officer
form) at Counter 5 form and
and accept order issue order of
of payment payment
2.Pay the required 2.Accept 5 minutes Local Revenue
fee at Counter 3 or payment and Collection
4 issue official Officer
receipt
3. Present Official 3.Process and 10 minutes Releasing Clerk
receipt at Counter release the Taxes and Fees
5 and wait for the requested Division
release of your certified true
requested certified copy
true copy
Total 20 minutes
Note: Application with complete documentary requirements filed from 8:00 am to
10:00 am,
Certification will be released within the day. However, application filed beyond
10:00
am, certification will be released on the following day.
Transfer Tax transaction period depends on the nature or case of transaction
provided. For 10-20 transactions, it takes 2 days processing period

PAYMENT OF CONTRACTORS TAX

Pre-requisite for release of Building Permit

182
 Office or Division: Taxes and Fees Division
Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: Project owner (Corporation and Individual)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Order of payment Dept. Building Official
2.Original Bill of Materials Contractor
(signed by license Engineer/Architect)
3.Locational Clearance City Planning Department

CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO TIME RESPONSIBLE
BE
PAID
1.Submit complete 1. Accept and As 20 minutes Assessment
requirements at evaluate stated in Officer
Counter 1,2, 9-14 for complete the Taxes and Fees
evaluation documentary Order of Division
requirements payment
1.1 Compute
and issue tax
bill
2. Receive tax bill 2.Validate tax 5 minutes Local Revenue
and proceed to bill and issue Collection
Counter 3 or 4 for official receipt Officer
payment Taxes and Fees
2.1 Receive official Division
receipt as proof of
payment and return
to Dept. of Building
Official
Total 25 minutes

PROPERTY TRANSFER APPLICATION PROGRAM (PTAP)

Single Window transaction for processing incoming taxpayers dealing with registering
their property in Quezon City

Office or Division: Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All QC Real Property owner

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Unified Request Form City Treasurer’s Office
2.Notarized Transfer documents/Deed of Property Owner
Sale, Deed of Conveyance, Donation
3.Transfer Certificate of Title, Register of Deeds
Condominium Certificate of Title (certified
copy)
4.Latest Real Property Tax official receipt City Treasurer’s Office
or photocopy
5.Tax Declaration City Assessor’s Office
6.For Representative: Authorization letter Owner or client being represented
and valid Government Issued ID

183
 CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Taxpayer accomplish 1.Check and As stated 5 minutes Assessment
Unified request form evaluate to in the Officer
and submit complete confirm the order of City Treasurer’s
requirements at completeness of payment Office
Counter 1or 2 and wait the submitted
for the issuance of documents
order of payment 1.1 Validate the
record requested
including the
Real Property
Tax payment, if
valid for
certification, print
application
If not, return to
client for
compliance
1.2 Compute for
transfer tax
2.Accept order of 2.Receive order 5 minutes Collector
payment and pay the of payment and
required amount at the issue official
Counter 3 or 4 receipt
3. Upon payment of 3. Issue claim 4 hours
necessary fees, stub
receive claim stub for 3.1 tag
the release of application for
requested forms processing
(specified date City Treasurer’s Assessment
indicated) Office Officer
-Process the City Treasurer’s
Real Property Office
Tax Clearance

City Assessor’s
Office Clerk
representative City Assessor’s
-Process the Office
certified true
copy of tax
declaration
*processing of
certification of
“with or without
improvement”
*process of both
offices will be
done backroom
4.Return on the 4. Accept claim 5 minutes Releasing clerk
specified date, present stub and issue City Treasurer’s
the claim stub at the requested Office
Counter 1 or 2 and certification
receive the certification
Total
Note: Application with complete documentary requirements filed from 8:00 am to 10:00 am,
Certification will be released within the day. However, application filed beyond 10:00
am, certification will be released on the following day.

184
EVALUATION OF BUSINESS TAX

Evaluate business documents presented to determine the correct gross receipts of the business
relative to its declaration in their tax payments. It is also way of ensuring the proper collection of
tax deficiencies as the case maybe.

Office or Division: Examination Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Business owners or services
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Sales Declaration and Evaluation Form City Treasurer’s Office
(SDEF)
2.Current Year’s Community Tax Quezon City Treasurer’s Office
Certificate Other LGUs
3. Preceding Year’s Mayor’s/Business Business Permit and Licensing Department
Permit
4.Preceding Year’s Tax Bills and Official City Treasurer’s Office
receipts
5 Preceding Year’s Tax Bills and Official Other LGUs
receipts
6.Preceding Year’s Certified Breakdown of Business owner
Sales, if there are two or more lines of
business /2 or more branches
7.Preceding Year’s Value Added Tax BIR
Returns, Percentage Tax Returns,
whichever is applicable
8.Preceding Year’s Quarterly Income Tax BIR
Returns with proof of payment
9.Preceding Year’s Annual Income Tax BIR
Returns with complete set of Audited
Financial Statement with proof of payment
10.BIR Certificate of Registration BIR
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Newly Registered 1.Evaluate the 10 minutes Evaluator
Business: submitted Examination
1.Present the tax bill documents and Division
issued by the Business recommend for
Permit Licensing approval
Department under 1.1 Approve the City Treasurer
BOSS with the tax bill
accomplish Simplified
Business Application
Form and other
required documents
2.Present the approved 2.Accept the Amount 10 minutes Collector
tax bill and pay the approved tax indicated Taxpayer’s
required amount bill, receive the in the Tax Payment
payment and Bill Lounge
issue official
receipt
2.1Receive the official 2.1Advise the
receipt and proceed to taxpayer to
BPLD proceed to
BPLD

185
 Total 20 minutes
Business operated for 1.Evaluate the 5 minutes Initial Evaluator
at least 1 year and the submitted Examination
current assessment documents and Division
period is for the 1st determine the
Quarter of the current taxable gross
year sales
1.Present
accomplished Sales 1.1Assess and 5 minutes Business
Declaration and issue printed tax Assessment
Evaluation Form bill Clerk
(SDEF) with complete
documentary
requirements
2.Receive the tax bill 2.1Review and 5 minutes Final Evaluator
and submit with SDEF verify tax bill
and complete assessment
documentary
requirements
3.Present the verified 3.1Recommend 5 minutes City Treasurer
tax bill with SDEF and the approval of
attached other the Tax Bill
documentary Authorized
requirements 3.2Approval of 5 minutes representative
the tax bill for from the City
payment Mayor’s Office
4.Present the approved 4.Accept 5 minutes Collector
tax bill for payment of approved tax bill Taxpayer’s
business tax and pay and payment for Payment
the required amount the tax Lounge
4.1 Issue official
receipt
Total 30 minutes

ASSESSMENT OF BUSINESS TAX

Performing proper computation and billing of Business Tax prior to actual payment

Office or Division: Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All QC taxpayers engaging in Business and professional services
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Sales Declaration and Evaluation Form Evaluator’s Area
2.Current year’s Community Tax City Treasurer’s Office/
Certificate issued in QC or other LGUs other LGUs
(If available)
3.Preceding year’s (Mayor’s Building Permit and Licensing Department
Permit/Business permit (BPLD)
4.Preceding year’s business tax bill and City Treasurer’s Office
Official Receipts
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1st Quarter 1.Accept the Depends on 10 minutes Assessment
1.Present the approved Sales the ff: Officer
Approved Sales Declaration and -line of Taxes and Fees
Declaration and business Division

186
Evaluation Form and Evaluation -Gross Sales
other required Form. -Area of
documents 1.1Encode thru establishment
the system all
pertinent
information from
the business
permit and
compute City
Tax and
regulatory fees
2.Receive 2.Issue Assessment
computerized computerized Officer
Business tax Bill for Business Tax Taxes and Fees
approval of authorized Bill Division
signatories
Total 10 minutes
2nd-4th Quarter 1.Accept the 10 minutes Assessment
1.Present the previous previous Officer
Business tax bill and business tax bill Taxes and Fees
official receipts and check the Division
1.1Receive the Mayor’s Permit
computerized number thru
business tax bill system
1.1Print and
issue
computerized
business tax bill
Total 10 minutes

COLLECTION OF BUSINESS TAX

Business tax payments are collected and validated through issuance of Computerized Official
Receipts

Office or Division: Cash Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Business owners/operators
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Computerized Business Tax Bill Business Assessment Lounge
(duly approved/signed by City Treasurer
or his deputized signatory)
2. Cash/Manager’s or Cashier’s Check Business Owner
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Proceed to 1.Accept the As stated 10 minutes Local Revenue
Taxpayer’s Payment approved in the Collection
Lounge computerized Business Officer
1.1Present the Business Tax Tax Bill Taxpayers
approved Bill and payment Payment
Computerized 1.1Verify the Lounge
Business Tax Bill at the existence of
assigned Counter flash assessment and
on the queuing screen encode the
and pay the required amount
amount tendered

187
 1.2Receive the *for check
computerized Business payment,
tax official receipts encode the
bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Business Tax
official receipts
Total 10 minutes

EXAMINATION OF BOOKS OF ACCOUNTS

Examining books of accounts of business operators in Quezon City to determine the correct
gross receipts of the business relative to its declaration in their tax payments

Office or Division: Examination Division

Classification: Complex
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City taxpayers who operates business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Registered Books of Accounts Business owner
2.Sales invoice Business owner
3.Audited Financial Statement Accountant
4.Income Tax Return (ITR) BIR
5.VAT Returns/Percentage Tax Return BIR
6.Letter of Authority City Treasurer
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Receive the issued 1.Serve the Depends 15 minutes Revenue
Letter of Authority Letter of on the tax Examiner
1.1Taxpayer/authorized Authority deficiency Examination
representative present (LOA) with the based on Division
and submit the list of required audited
complete documentary documents documents
requirements 1.1Set the presented
schedule of
examination
2.Wait for the call from 2.Evaluate and 10 days Revenue
the assigned Revenue assess the Examiner
Examiner data gathered Examination
through audit Division
to determine
the deficiency
or tax
delinquency (if
there is any)
2.1 Prepare
the Data and Supervising
Assessment Revenue
form and Examiner
submit to the Examination
respective Division
Supervising

188
Revenue
Examiner for
review and
validation of
the
examination
findings
2.2Upon
validation of
the
examination
findings,
Supervising
Revenue
Examiner
submit the
Data and
Assessment Chief of
form together Examination
with the Division
attachments to
the Chief of
the City Treasurer
Examination
2.3The Chief
of Examination
Division
causes the
preparation of
Notice of
Assessment Revenue
for approval of Examiner
the City Examination
Treasurer Division
2.4 Revenue
Examiner
inform the
taxpayer of the
amount of
deficiency/tax
delinquency
upon approval
of the Notice
of Assessment
by the City
Treasurer
*In case,
taxpayer delay
the
examination
for no
apparent
reason,
Revenue
Examiner shall
report the non-
compliance for
proper legal
action

189
 *In case,
taxpayer failed
to settle its
deficiency/tax
delinquency
within the
prescribed
period of time,
proper legal
action will be
enforced
3.Receive the printed 3.Issue printed 10 minutes Assessment
tax bill and pay the tax tax bill based Officer
delinquency indicated on the
in tax bill indicated tax
delinquency
3.1Accept Collector
payment and
issue official
receipt
4.Present the original 4.Receive the 5 minutes Revenue
and submit and submitted Examiner
photocopy of tax bill copy of official
and official receipt receipt City Treasurer
4.1Receive the 4.1 Prepare 10 minutes
approved Letter of the Letter of
Confirmation (LOC) Confirmation
for approval of Releasing Clerk
the City Examination
Treasurer Division
upon full
payment of
any tax
deficiency
Total 10 days & 40
minutes

ISSUANCE OF COMMUNITY TAX CERTIFICATE (INDIVIDUAL)

Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)

Office or Division: Community Tax Certificate Section-Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City residents, business owners and taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Community Tax Declaration Form CTC Section
(CTDF)
2.Government Issued valid ID DFA, SSS, GSIS, Comelec, LTO
3.New Business: Single Proprietor Department of Trade and Industry (DTI)
Certificate of Registration
4. Renewal of Business: Proof of Income City Treasurer’s Office
(Approved business tax declaration by an
evaluator)

190
5.Individual: Proof of income, payslip, Company, BIR
BIR Form 2316
6. Claiming of paid CTC Single City Treasurer’s Office
Proprietor Taxpayer’s Payment Lounge
Original tax bill and official receipt
(Duplicate or pink copy of official receipts
7.For Representative: Authorization Letter Owner or client being represented
with a photocopy of government issued DFA,SSS, GSIS, Comelec, LTO
valid ID of the person being represented
and the ID of the representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1.Taxpayer accomplish accomplished Amount 5 minutes Collector
community tax CTDF and to be paid CTC Section
declaration form required depends
(CTDF) and present documents on the
date of registration of 2.Encode the income of
business pertinent taxpayer
information
declared on
CTDF thru a
system which
automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the 5 minutes Collector
amount and receive payment and CTC Section
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 10 minutes
Renewal of Business: 1. Accept the 5 minutes Collector
1.Taxpayer accomplish accomplished Amount CTC Section
community tax CTDF and to be paid
declaration form required depends
(CTDF) and present documents on the
the approved business 2.Encode the income of
tax declaration by a pertinent taxpayer
evaluator information
1.1 Taxpayer proceed declared on
to the counter intended CTDF thru a
for encoding of system which
information automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes

191
 Individual 1. Accept the Amount 5 minutes Collector
1.Taxpayer accomplish accomplished to be paid
CTDF and proceed to CTDF depends
the counter intended 2.Encode the on the
for encoding of pertinent income of
information information taxpayer
declared on
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross salaries/
compensation
on the CTDF
2.Pay the required 2.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid CTC 1.Search Included 5 minutes Collector
Single Proprietor Mayor’s permit in the
1.Taxpayer present no. (MP) thru the payment
original tax bill and system and print of
duplicate or pink copy CTC based on Business
of official receipts presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total
ISSUANCE OF CERTIFIED TRUE COPY
1.Taxpayer accomplish 1.Accept 5 minutes Clerk
unified request form, accomplished CTC Section
present to Counter 24 form and issue
and accept order of order of
payment payment

2.Pay the required fee 2.Accept Collector

at Miscellaneous payment and Miscellaneous
Section issue official Section
receipt
3. Present Official 3.Process and 5 minutes Clerk
receipt at Releasing release the CTC Section
counter 24 and wait for requested
the release of your certified true
requested certified true copy
copy
Total 10 minutes

ISSUANCE OF COMMUNITY TAX CERTIFICATES (CORPORATION)

192
Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)

Office or Division: Community Tax Certificate Section-Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City residents, business owners and taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Community Tax Declaration Form CTC Section
(CTDF)
2.Government Issued valid ID DFA, SSS, GSIS, Comelec, LTO
3.New Business: Securities and Exchange Commission
Certificate of Registration Cooperative Development Authority
4. Renewal of Business: Proof of City Treasurer’s Office
Income (Approved business tax
declaration by an evaluator)
ITR/Financial Statement if principal office
is located outside Quezon City
For Real Property Owner-Real property
tax bill
5. Claiming of paid CTC Corporation City Treasurer’s Office
Original tax bill and official receipt Taxpayer’s Payment Lounge
(Duplicate or pink copy of official receipts
For Representative: Authorization Letter DFA,SSS, GSIS, Comelec, LTO
with a photocopy of government issued
valid ID of the person being represented
and the ID of the representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1.Taxpayer accomplished Amount 5 minutes Collector
accomplish community CTDF and to be paid
tax declaration form required depends
(CTDF) and present documents on the
date of registration of 2.Encode the income of
business pertinent taxpayer
information
declared on
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Renewal of 1. Accept the Collector
Business: accomplished Amount 5 minutes
1.Taxpayer CTDF and to be paid
accomplish community required depends
tax declaration form documents on the
(CTDF) and present

193
 the approved business 2.Encode the income of
tax declaration by an pertinent taxpayer
evaluator information
1.1 Taxpayer proceed declared on
to the counter CTDF thru a
intended for encoding system which
of information automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid CTC 1.Search Included 5 minutes Collector
Corporation Mayor’s permit in the
1.Taxpayer present no. (MP) thru payment
original tax bill and the system and of
duplicate or pink copy print CTC based Business
of official receipts on presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total 5 minutes

ISSUANCE OF CERTIFIED TRUE COPY

1.Taxpayer 1.Accept 5 minutes Clerk
accomplish unified accomplished CTC Section
request form, present form and issue
to Counter 24 and order of
accept order of payment
payment

2.Pay the required fee 2.Accept Collector

at Miscellaneous payment and Miscellaneous
Section issue official Section
receipt
3. Present Official 3.Process and Clerk
receipt at Counter 24 release the CTC Section
and wait for the requested
release of your certified true
requested certified copy
true copy
Total 5 minutes

PAYMENT OF MISCELLANEOUS TAXES & FEES

Collection of regulatory fees and various user/ service charges as required by law and imposed
by revenue generating departments of the Quezon City.

194
Office or Division: Miscellaneous Section-Taxes and Fees Division
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City taxpayers engaging in Business, profession
and/or transaction
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original order of payment generated from Various revenue generating offices of Quezon
revenue offices (no alteration) City

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
PAYMENT OF
PROFESSIONAL TAX
1. Verify from ₱ 300.00 5 minutes Collector
RECEIPTS (PTR)
the record of the
All PRC and IBP card (plus
previous
holders penalty if
payment
not
New: 2.Accept updated;
Professionals- payment 25% + 2%
previous/currently monthly
employed in gov’t 3.Issue
surcharge)
1.Submit service Professional
record Tax Receipts
2.Present original PRC Additional
ID cost
3.Pay the required fee
Verification
Renewal: fee of
Present latest Original ₱ 20.00
PTR and photocopy of
latest PTR
Cert. true
copy
₱ 50.00
PTR (LAWYERS)
New:
Lawyers presents 5 minutes Collector
1. Present original IBP 1. Verify from ₱ 300.00
card and original the record of the
Certification from (plus
previous
Supreme Court penalty if
payment (if
not
2.Pay the required fee applicable)
updated;
3.Receive Professional
Tax receipts 2.Accept 25% + 2%
payment monthly
surcharge)
3.Issue
Renewal: Professional
Lawyers Tax Receipts
previous/currently
employed in gov’t
present Service
Record, original latest
PTR and photocopy of
latest PTR and IBP
card

195
For Representative of
Professional/Lawyers
1.Present original
(PRC/IBP card),
original & photocopy of
authorization letter and
original and photocopy
of gov’t issued ID, Additional
photocopy of ID of cost
authorized person Verification
fee of
₱ 20.00
Cert. true
copy
₱ 50.00
PAYMENT FOR
BUILDING, As stated 5 minutes Collector
1.Issue Official in the
MECHANICAL
receipt upon order of
FENCING,
payment and payment
DEMOLITION
presentation of
PERMIT AND
order of
CONTRACTOR’S
payment (no
TAX
alterations)
1.Taxpayer submit
issued by the
original order of
Office of the
payment (no
Building Official
alterations)
2.Pay the required 2.Accept
amount payment
3.Receive the official
3.Issue official
receipt
receipt
PAYMENT FOR
OCCUPANCY As stated 5 minutes Collector
1.Accept order in the
PERMIT FEES
of payment and order of
payment for payment
1.Taxpayer submit
occupancy
original order of
permit fees (no
payment (no
alterations)
alterations), photocopy
issued by the
of building permit
Office of the
**Building permit Building Official
issued on 2010 & prior
2.Issue Official
years, Contractors tax
receipt
payment will be
verified, re-assessed
based on the indicated
Bill of Materials and
Floor area subject to
payment of deficiency
tax, if any.

196
2.Pay the required
amount and receive
official receipt
PAYMENT FOR
HEALTH As stated 5 minutes Collector
1.Accept in the
CERTIFICATE,
payment and order of
SANITARY PERMIT
order of payment
and PEST CONTROL
payment issued
Fees
by City Health
1.Taxpayer submit
Department and
original order of
payment (no 2.Issue Official
alterations) receipt
2. Pay the required
amount and receive
official receipt
PAYMENT FOR 1. Accept As stated 5 minutes Collector
OCCUPATIONAL payment and in the
PERMIT FEE, order of order of
AMENDMENT FEE payment issued payment
1.Taxpayer present by Business
original order of Permit &
payment (no Licensing Dept.
alterations)
2.Issue Official
2. Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
EPWMD FEES and payment and As stated 5 minutes Collector
SMOKE BELCHING order of in the
PENALTY payment issued order of
1.Taxpayer submit by EPWMD payment
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR 1.Accept
PROSECUTORS payment and As stated 5 minutes Collector
CLEARANCE order of in the
1.Taxpayer submit payment issued order of
original order of by City payment
payment (no Prosecutors
alterations) Office
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt

PAYMENT FOR 1.Accept

ANIMAL SHIPPING payment and As stated 5 minutes Collector
PENALTY order of in the

197
1.Taxpayer submit payment issued order of
original order of by City payment
payment (no Veterinarian
alterations) Office
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR CIVIL 1.Accept
REGISTRY FEES payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Civil Registry payment
alterations) Department
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR 1.Accept
CLEARANCE, payment and As stated 5 minutes Collector
CERTIFICATION, order of in the
AUTHENTICATION payment issued order of
1.Taxpayer submit by PLEB payment
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR OVR 1.Accept
and TERMINAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Dept. of payment
alterations) Public Order
2.Pay the required and Safety
amount and receive
2.Issue Official
official receipt
receipt
PAYMENT FOR 1. Accept
POLICE CLEARANCE payment and As stated 5 minutes Collector
FEES order of in the
1.Taxpayer submit payment issued order of
original order of by QC Police payment
payment (no Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
MAYOR’S payment and As stated 5 minutes Collector
CLEARANCE order of in the
1.Taxpayer submit payment issued order of
original order of by payment

198
payment (no Administrative
alterations) Management
2.Pay the required
2. Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR TAX 1.Accept
CERT. OF PAYMENT, payment and As stated 5 minutes Collector
CTC OF RECEIPTS/ order of in the
RECORDS payment issued order of
1.Taxpayer submit by City payment
original order of Treasurer’s
payment (no Office
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR TAX 1.Accept
DECLARATION, TAX payment and As stated 5 minutes Collector
MAP, CERT. OF NO order of in the
TITLE, PENALTY payment issued order of
FOR LATE by City payment
TRANSFER OF TAX Assessor’s
DECLARATION Office
1.Taxpayer submit
2.Issue Official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR 1.Accept
CERTIFICATION OF payment and As stated 5 minutes Collector
RECORDS order of in the
1.Taxpayer submit payment issued order of
original order of by Office of the payment
payment (no City Secretary
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
RECON, RENEWAL, payment and As stated 5 minutes Collector
CHANGE OF UNIT, order of in the
NEW FRANCHISE, payment issued order of
PENALTY by Tricycle payment
1.Taxpayer submit Regulatory Unit
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt

199
PAYMENT FOR 1.Accept
LOCATIONAL payment and As stated 5 minutes Collector
CLEARANCE FEE order of in the
Taxpayer submit payment issued order of
original order of by City Planning payment
payment (no & Devt. Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
ELECTRICAL FEE & payment and As stated 5 minutes Collector
LIBRARY FEES order of in the
1.Taxpayer submit payment issued order of
original order of by City Library payment
payment (no Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
ELECTRICAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by City payment
alterations) Engineering
2.Pay the required Dept.
amount and receive
2.Issue Official
official receipt
receipt
PAYMENT FOR 1. Accept
ELECTRICAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by City General payment
alterations) Services Dept.
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
ISSUANCE OF 1.Accept the
CERTIFIED TRUE submitted duly As stated 5 minutes Collector
COPY accomplished in the
1.Taxpayer accomplish Unified request order of
and submit Unified form with payment
request form, complete
authorization letter with requirements
photocopy of gov’t
2.Issue official
issued ID of
receipt
representative and
taxpayer
2.Pay the required
amount and receive
official receipt

200
 FRANCHISE 1.Accept
REGISTRATION FEE payment and As stated 5 minutes Collector
(New/Renewal) order of in the
Tricycle payment issued order of
drivers/operators by TRU payment
1.Taxpayer submit
2.Issue official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
RENTAL FEE 1.Accept
Facility Renters/Users payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Amoranto payment
alterations) Complex
2.Pay the required
2. Issue official
amount and receive
receipt
official receipt
PARKING FEE 1.Accept
As per Ordinance No. payment and As stated 5 minutes Collector
SP 2676, S-2018 order of in the
dated Mar. 14, 2018 payment issued order of
Use of QC Hall by GSD payment
Parking personnel
1.Taxpayer submit
2.Issue official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
Total 5 minutes

COLLECTION OF MARKET BUSINESS TAX AND OTHER FEES

Collecting fees from Public and Private Markets and slaughterhouses as per order of payments
issued by other revenue generating departments

Office or Division: Market Section-Taxes and Fees Division

Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: All QC taxpayers engaging in Market Business (Private and
Public) street vendors, meat vendors, market stallholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Market Stallholders:
1st Quarter
Sales Declaration and Evaluation Form City Treasurer’s Office
Business Permit Business Permit Licensing Office
Latest tax bill and official receipt City Treasurer’s Office

201
2nd to 4th Quarter
Previous tax bill and official receipt City Treasurer’s Office
Hawkers, street vendors, transient
vendors/others City Treasurer’s Office
Latest official receipt
Liquor Permit Fee
Original order of payment Business Permit Licensing Dept.
Sealing Fee
Original order of payment City Treasurer’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Market Stallholders City Tax and Based on 5 minutes Collector
(Private and Public Regulatory the amount Market Section
Markets) fees indicated in
1st Quarter the Order of
1.Taxpayer 1.Evaluate the payment
accomplish the Sales submitted Assessment
Declaration & requirement Clerk
Evaluation form, Taxes and Fees
present business 1.1 Assess the Division
permit, latest tax bill Business taxes
and official receipt and regulatory Local Revenue
2.Pay the required fees Collection
amount and receive Officer
2. Accept
official receipt Taxpayers
2.1Proceed to MDAD payment and Payment
Issue Lounge
2nd Quarter to 4th Computerized 5 minutes
Quarter Official receipt
1.Present the (COR) Collector
previous tax bill and Market Section
official receipt
2.Pay the required City Tax & Local Revenue
amount and receive Garbage fee Collection
official receipt Officer
1.Assess the Taxpayers
City Tax & Payment
garbage fee Lounge

2.Accept
payment and
issue
Computerized
Official Receipt
(COR)
Hawkers Vending
Fee 1.Accept order Based on 5 minutes Collector
(Street vendors, of payment (no the market
transient alteration) classification
vendors/others issued by and area
1.Present latest Market awarded
official receipt Development
2.Pay the required Administration
amount and receive Dept.
official receipt 2.Accept
payment and
issue official
receipt
Payment for 1.Accept order Based on
Slaughter and of payment the amount 5 minutes Collector

202
 permit fees, ante issued by the indicated in
mortem, post City Veterinary the order of
mortem, entry fee Office payment
Meat Handlers, 2. Accept
Market meat vendors payment and
others issue official
1.Submit original receipt
order of payment
2.Pay the required
amount and receive
official receipt
Liquor Permit Fees 1.Accept order Based on
(Beer, wine,serving/ of payment the amount 5 minutes Collector
special permit) issued by the indicated in
Corporation & Single LLRB the order of
Proprietor 2. Accept payment
(restaurants/retailer payment and
/wholesaler, bar , issue official
cocktail lounge, receipt
carinderia)
1.Taxpayer submit
original order of
payment
2. Pay the required
amount and receive
official receipt
Sealing Fee 1.Accept order Based on
1.Taxpayer submit of payment the amount 5 minutes Collector
original order of issued by the indicated in
payment City the order of
2.Pay the required Treasurer’s payment
amount and receive Office
official receipt 2. Accept
payment and
issue official
receipt
Total 5 minutes

SEALING OF WEIGHTS & MEASURES

The Quezon City empowered to levy fees for sealing of weights and measures at such
reasonable rates. (Sec. 151 LGC). Every person before using instruments of weights and
measures for business, service, commercial or other transactions with the public within the
Quezon City shall first have them sealed and pay the corresponding fee, fixed under an
ordinance, to the City Treasurer’s Office.

Office or Division: Weights and Measure Unit-Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City taxpayers engaging in business that uses
instruments of weights and measures
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Application for Testing/ sealing of Weights and Measure Unit
weights and measure (ATSWM) City Treasurer’s Office
2.Request Letter Business operator/owner
3.Weighing scale/instrument for sealing Business operator/owner
4.Latest official receipt Business operator/owner

203
 CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Taxpayer submit 1.Accept the Sealing and 20 minutes Clerk
request letter and request letter registration Weights and
present the weights and evaluate if Measures Unit
and measure the business Mechanical
instrument for sealing permit is valid ₱30.00 for
and the latest 30kgs and
tax obligation is below
settled. ₱40.00 for
1.1 If the 31kgs. and
apparatus is above
found to be
defective, the
ATSWM shall Digital
be disapproved. ₱500.00
1.2 Apparatus is fixed
in good
condition, issue
order of
payment
2. Accept order of 2.Receive order 5 minutes Collector
payment and pay the of payment and
required amount. issue official
2.1 Receive official receipt
receipt
3. Present the official 3.Check the 30 minutes Clerk
receipt and the official receipt Weights and
weighing instrument presented and Measures Unit
for sealing permit is fully
completed.
Initiate the
testing of the
measuring
apparatus. All
findings shall be
indicated in the
application form
Walk-In Taxpayer
1.Taxpayer or vendors 1.Accept Sealing and 15 minutes for Clerk
present the application application form registration every weighing Weights and
form, the weighing Check if the scale Measures Unit
scale and other weighing scale Mechanical
required documents is in order and ₱30.00 for
for verification determine the 30kgs and
business permit below
(for new) and ₱40.00 for
latest official 31kgs. and
receipt for above
renewal and
retirement and
determine the
Digital
expiration date
₱500.00
1.1 Issue order
fixed
of payment

2. Accept order of 2.Receive order 5 minutes Collector

payment and pay the of payment and
required amount issue official
receipt
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3.Present the official 3.Check the 15 minutes Clerk
receipt and wait while official receipt Weights and
the instrument is for and perform the Measures Unit
sealing sealing of
3.1 Receive the weighing scale /
sealed weighing instrument
scale/instrument 3.1 Return the
sealed
instrument
For Mobile One Stop
Shop
1.Taxpayer or vendors 1.Accept the ₱50.00 5 hours normal Clerk
present the application application form, duration for 20 Weights and
form, the weighing other required Additional instruments Measures Unit
scale and other documents and service fee
required documents the weighing 120
for verification scale. instruments
Commences requires
with the testing 2 days
of the
apparatus. All
findings shall be
indicated in the
application form.
1.1 Issue order
of payment
upon checking
the weighing
scale is in good
condition
2. Accept order of 2.Receive order Collector
payment and pay the of payment and
required amount issue official
receipt
3.Present the official 3.Check the Clerk
receipt and wait while official receipt Weights and
the instrument is for and perform the Measures Unit
sealing sealing of
3.1 Receive the weighing scale /
sealed weighing instrument
scale/instrument 3.1 Return the
sealed
instrument
Total
CALIBRATION OF GASOLINE PUMPS
1.Taxpayer or 1.Conduct ₱ 50.00 2 hours Clerk
gasoline dealer / physical (depends on Weights and
gasoline station inspection of the (calibration the area / Measures Unit
operator send request gasoline station fee) location of the
letter for calibration of on quarterly gasoline
gasoline pumps basis for station)
monitoring and ₱ 100.00
checking of
gasoline pumps (Re-testing/
re-sealing
fee)
per
dispenser

205
 Total 2 hours

MARKET RAID

Market Raid is an external service of the City Treasurer’s Office conducted to check weighing
scales / instruments if it is properly seal or use for illegal purposes of the market vendors.

Office or Division: Taxes and Fees Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City market vendors or market sellers that uses
weighing scale or instruments in their business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Mission Order City Treasurer
2.Calibrated Test Weights DOST
3.Letter of information addressed to PNP, MDAD
Concerned Department
4.Confiscation Weighing Scale Slip Taxes and Fees Division
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Market vendor or 1.Check Actual raid Personnel
owner of weighing weighing scale lasted 1 hour Examination
scale must present the or instruments Division
instrument for presented by
immediate testing using test Weights and
weights and if it Measures Unit
is seal or not
*illegal weighing
scale will be
confiscated
immediately
2.Receive confiscated 2.Issue Inspectors
weighing scale form confiscation Weights and
indicated type of weighing scale Measures Unit/
instrument and owners form Examination
name Original copy- Division
Owner
Duplicate copy-
attached on the
confiscated
instrument
Triplicate copy-
Examination
Division
3.Proceed to the City 3.Check record Clerk
Hall for payment of of confiscated Weights and
penalty weighing scale Measures Unit
3.1Pay the required
amount and received 3.1 Issue order
official receipt of payment for
3.2Present the official penalty Collector
receipt Miscellaneous
3.2Accept the Section
official receipt

206
 4 Receive the weighing 4.Release the Clerk
scale sealed confiscated Weights and
weighing scale Measures Unit
sealed to the
owner upon
presentation of
official receipt
Total 1 hour

COLLECTION OF AMUSEMENT TAX

The Quezon City may levy an amusement tax to be collected from the proprietors, lessees or
operators of theatres, cinemas, concert halls, circuses, boxing stadia and other places of
amusement. (Sec.140 (a), LGC)

Office or Division: Amusement Tax Evaluation, Assessment & Monitoring (TEAM)

Unit
Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: All Quezon City Business operators/ Proprietor of Amusement
establishments or places
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Amusement Registration Form Amusement TEAM Unit
2.Special Business Permit/Current BPLD
Business Permit
3.Printers invoice ticket and sample Amusement operators/owners
tickets
4.SEC Registration (Corporation) Securities and Exchange Commission
5.Secretary’s Certificate (Corporation) Company owner
6.DTI Registration (Single Proprietor) Department of Trade and Industry
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
REGISTRATION OF Local Artist 10 minutes Amusement
TICKETS 1.Evaluate the (concert) TEAM Unit
Concerts and submitted 5% personnel
Theaters documentary
1.Present requirements Local Films
accomplished with accuracy of (exempted)
registration form with the specified
Foreign
photocopy of special no. of
business permits, registered Artist
official receipts(OR), tickets sold and (concert)
photocopy of cash total gross 10%
bond receipts, sales amount
Foreign
printers invoice ticket 1.1 Issue
Films 10%
and sample ticket printed tax bill
2.Receive tax bill and 2.Accept tax bill Cockfight 5 minutes Collector
pay the required and payment 10%
amount 2.1Issue official
2.1 Receive the receipt Other
official receipt and amusement
registered tickets places/
activities
10%

207
 Total 15 minutes
REGISTRATION OF 1.Evaluate the 10 minutes Amusement
TICKETS for regular completeness TEAM Unit
Amusement of the submitted personnel
establishment documentary
(cinema, night clubs) requirements
1.Present with accuracy of
accomplished the
registration form, accomplished
current business registration
permit and official form
receipts (OR) sample
tickets and printers
invoice ticket
Total 10 minutes
ISSUANCE OF 1.Prepare tax 3 days Amusement
AMUSEMENT TAX exemption letter TEAM Unit
EXEMPTION for approval of personnel
1.Submit the City Mayor
endorsement letter (subject for
from Mayor’s Office, evaluation and
request letter completeness
indicating the of the submitted City Mayor
purpose and requirements)
beneficiary 1.1Evaluate the
For Corporation: authenticity of
-Secretary’s declared
Certificate beneficiaries
-SEC Registration and the
For Single purpose for
Proprietorship which the
-DTI Registration proceeds
-Proof of existence, should be
programs and utilized
activities of the
organization
Total 3 days
AMUSEMENT TAX 1.Assessment 10 minutes Amusement
RETURN of amusement TEAM Unit
*If special screening tax personnel
(one time Compute and
transaction) prepare tax bill
Unsold tickets shall for approval
be surrendered to and for
Amusement TEAM payment of
Unit amusement tax

2.Receive tax bill and 2.Accept tax bill 5 minutes Collector

pay the required and payment
amount 2.1Issue official
2.1 Receive the receipt
official receipt
Total 15 minutes
INSPECTION OF 1.Present Depends on the Inspectors
AMUSEMENT notice of area/location of Amusement
PLACES inspection and establishment TEAM Unit
1.Present the latest mission order to be inspected
business permit , 1.1Check the and availability
official receipt and presented of the
receipt of paid business permit
208
 monthly amusement and official documents to
tax receipts be presented

APPLICATION OF BUSINESS RETIREMENT CERTIFICATE

Business Retirement Certification is issue to business operators that voluntarily or involuntarily

discontinue or close its business operation

Office or Division: Business Retirement Unit

Classification: Complex
Type of G2C- Government to Citizen
Transaction:
Who may avail: All Quezon City Business owners/operators closing their business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Business Retirement Application form Business Retirement Unit
with location map originally signed by
the owner
2. Original(latest) tax bill, official receipts Business Permit and Licensing Department
(3 yrs) and Original Business Permit (Business Permit)
(latest)
3.Single Proprietorship: Original Business Owner/operator
Affidavit of closure with exact effectivity
date of closure
Partnership: Original Partnership
Dissolution with exact effectivity date of
closure (original signed by all partners)
Corporation: Original Secretary’s
Certificate or Board Resolution on
closure or transfer of business with
exact effectivity date of closure
4.Government issued ID Business Owner/operator
Single Proprietorship: Original to be
presented and photocopy to be
submitted)
Partnership: all ID of partners are
required
Corporation: ID of the president and
signatories to the Board of Resolution
(original to be presented and photocopy
to be submitted)
*Authorization letter from the owner and
valid ID of the authorized representative
5.Original Barangay Certificate with Barangay Hall
exact effectivity date of closure and
Official receipt paid from Barangay
6.BIR Certificate of Registration (original BIR
to be presented and photocopy to be
submitted)
7.Original Certified Breakdown of Sales,
if there are two or more line of business,
branches & if AFS is consolidated
8.Proof of business tax payment, tax bill, Other LGU’s
permit issued by other LGUs where
other operations are situated (original to
be presented and photocopy to be
submitted)

209
9.Latest ITR with AFS on or before BIR
closure from the last payment of
business operation (original to be
presented and photocopy to be
submitted)
10.Latest VAT or Percentage Tax BIR
Returns (original to be presented and
photocopy to be submitted)
11.Books of Accounts (present upon BIR
evaluation/actual inspection and
examination)
12. Special Power of Attorney (SPA) Owner or client being represented
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Submit 1.Receive the Depends 5 minutes Receiving Clerk
accomplished submitted on the ff: Business
business retirement accomplished -Line of Retirement Unit
form with location form with business
map with complete complete -Gross
documentary documentary sales
requirements requirements -Area of
*To avoid penalty, 1.1Issue business
application shall be releasing form delinquency
made within 20 days with tentative and/or
upon closure of date deficiency
business taxes
1.1Receive the
releasing form and
wait for the set
appointment with the
Revenue Examiner
2. Assign to Acting Head
Revenue Business
Examiners the Retirement Unit
taxpayers
applying for
business
retirement
3.Evaluate and 7 days Revenue
review the (except Examiner
submitted January) Business
document Retirement Unit
3.1 Set an
appointment to
the taxpayer to
conduct actual
inspection if the
business is still
operational or
already closed
3.2Conduct
examination of
books of
account
3.3Prepare the
Business
Retirement Data
and
Assessment
form
210
 4.Evaluate and Acting Head
review the Business
business Retirement Unit
retirement data (BRU)
and assessment
report
4.1 Prepare the
order of
payment and
certification fee
5.Recommend Acting Head
for tax bill BRU

5.1 Inform the Clerk

taxpayer the BRU
needed tax/
deficiency for
payment
2.Return to the office 6.Bill the total 20 minutes Assessment
to receive the tax bill amount due for clerk
and pay the required retirement
amount 6.1 Issue (rebilling
printed tax bill counter)
6.2 Approve the
tax bill
6.3 Release the
approved tax bill
City Treasurer
Assessment
clerk
3.Receive the 7.Accept 30 minutes Cashier
approved tax bill and payment and Taxes and Fees
order of payment for issue official Division
certification fee receipt
3.1 Pay the amount 7.1Receive the Receiving Clerk
due before actual submitted BRU
retirement and documents and
certification fee prepare the
3.2 Submit the business
original and retirement
photocopy of tax bill, certificate City Treasurer
official receipt of the 7.2Approve the
taxes paid and Business
official receipt for the Retirement
certification fee Certificate
4.Receive the 8.Release the 5 minutes Releasing Clerk
Business Retirement Business BRU
Certificate Retirement
Certificate
Total 7 days and 1
hour

ISSUANCE OF REAL PROPERTY TAX CLEARANCE

Real Property Tax Clearance is issued to the property owner as proof of complete Real Property
tax payment in the Quezon City which provided to a lending company, bank or personal use.

211
Office or Division: Real Estate Division
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Real Property owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Real Property Tax Clearance form Tax Clearance Section
2. Latest Official receipt of Real Property City Treasurer’s Office
tax
3. S.P.A/ Authorization letter, Secretary Real Property owner
Certificate (Corporation/Company) if not
declared as owner
4.Title (photocopy) Registry of Deeds
5.Latest copy of Tax Clearance (if Real Estate Division
available)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Submit the 1.Receive the ₱ 50.00 15 minutes Receiving clerk
accomplished form accomplished per Tax Tax Clearance
and other form and Declaration Section
documentary evaluate the
requirements completeness of
the submitted
requirements
and determine if
declared owner
or authorized
person
1.1 Verify the
status of the
real property tax
payment
records and
determine if
there are any
outstanding real
property tax
arrears / RPT
adjustments and
other charges &
fees
1.2Issue order
of payment
2.Accept the order of 2. Receive the 5 minutes Collector
payment and pay the payment and Tax Clearance
required amount order of Section
2.1Receive official payment
receipt 2.1 Issue official
receipt
2.2Issue claim Receiving Clerk
stub specified
the releasing
date

3.Return to the 3.Release tax 1 day Releasing clerk

Releasing counter and clearance with Tax Clearance
present the claim stub the security seal Section
Total
*Note: Submit the previous tax clearance - 1 day
New application or no attached previous tax clearance – 3 days

212
 10 or more tax clearance application- 5 days

ASSESSMENT AND BILLING OF REAL PROPERTY TAX

Performing proper computation and billing of Real Property Taxes prior to its actual payment

Office or Division: Real Estate Division

Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: All Quezon City Real Property Owners/Developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Tax Declaration City Assessor
2.Real Property Tax (RPT) official receipts Taxpayers Payment Lounge
(Latest)
3.Title Register of Deeds
4.Real Property Tax Credit application Real Estate Division
form
5.Real Property Tax Credit: Request Taxpayer/Requesting party
Letter, original Official Receipts, Tax
Declaration (Latest) and S.P.A with
government issued ID (if not the declared
owner)
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
Current Real Assessment
Property Tax (RPT) 1.Verify the RPT 10 minutes Officer
payment payment As Real Property
1.Present latest 1.2Assess and bill stated in Assessment
official receipt, tax the Real property the RPT Lounge
declaration or title tax due Bill
1.1Receive printed 1.1.Issue printed
RPT bill RPT bill
1.2Proceed to
Taxpayer’s Payment
Lounge for payment
Total 10 minutes
Real Property Tax
Delinquent
(Not included in the 1.Verify the RPT 20 minutes Assessment
Real Properties for payment Officer
Auction) 1.2Assess and bill
1.Proceed to the 2nd the Real property
Floor Real Estate tax due or as
Division indicated in the Supervisor
1.1 Present latest agreement Delinquency
official receipt/tax 1.3Countersign Section
declaration, the printed RPT
Statement/ Notice of Bill by the
Delinquency and supervisor
other requirements
*For staggered
payment, Proceed to

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Delinquency Section 1.4 Accept the As 20 minutes Collector
for instalment RPT bill and stated in Delinquency
payment undertaking Payment the RPT Section
1.2Receive the RPT 1.5Issue RPT Bill
Bill and pay the official receipts
required amount

Total 40 minutes
Real Property Tax 1.Verify the notice 10 minutes Assessment
Delinquent (included presented and Officer
in the list of check for RPT
properties to be arrears including
auctioned in the next the publication
public auction) cost As
1.Present the 1.2Assess and bill stated in
Statement/ Notice of the RPT due the RPT Supervisor
Delinquency, Final 1.3Countersign Bill Delinquency
Notice of the printed RPT 10 minutes Section
Delinquency or bill
Warrant of Levy 1.4 Accept the Collector
1.2Receive the RPT RPT bill and Delinquency
Bill and pay the Payment Section
required amount 1.5Issue RPT
official receipts
Total 20 minutes
Real Property Tax 1.Verify if the As 10 minutes Assessment
Delinquent (included property is within stated in Officer
in the list of the redemption the RPT
properties that were period and check Bill
already auctioned for RPT arrears,
and within the cost of publication
Redemption Period) and corresponding
1.Present the Notice interest on bid
of Delinquency, Final price (if any)
Notice of 1.2Assess and bill
Delinquency or the RPT due
warrant of levy 1.3Countersign Supervisor
(if any) the printed RPT Delinquency
1.2Receive the RPT bill 20 minutes Section
Bill and pay the 1.4 Accept the
required amount RPT bill and Collector
Payment Delinquency
1.5Issue RPT Section
official receipts

Total 30 minutes
Real Property Tax
Credit
(Double payment,
erroneous payment,
idle land tax, value 1.Accept the 5 minutes Receiving Clerk
reversion, property request letter and Records
reclassification) submitted Section
1. Prepare request documentary
letter for claim of tax requirements
credit specifying the 1.1Forward to
detailed information Real Estate
and submit Division the
photocopy of submitted 5 minutes Receiving Clerk
documentary

214
 requirements (official documentary Real Estate
receipts, copy of tax requirements Division
declaration, title and 1.2Evaluate the
SPA with valid real estate tax 7 days
government ID, if not payment and the Clerk
declared owner) submitted Real Estate
1.1Proceed to 3rd documentary Division
floor, Records requirements
Section, *if prescriptive
Administrative period on tax
Division to submit the credit has set in,
documentary Inform the
requirements taxpayer that the
1.2Wait for the request has been
processing of the denied pursuant to
submitted documents Chapter 9 Sec.
229 of Quezon
City Revenue
Code as amended

2.Receive a letter or 2.Prepare the Tax Clerk

phone call informing Credit Application Real Estate
the credited tax claim of payment form Division
or not specifying the
detailed tax credit
claim information Chief
2.1Recommending Real Estate
Approval of the Division
assessment form
2.2Approval of the City Treasurer
tax credit claim
2.3Encode the Assessment
credited tax claim Clerk
on the Real Real Estate
Property Tax Division
Module
Total 7 days and 10
minutes
• Processing period of Real Property Tax Credit depends on the nature of claim
or case of transaction provided

COLLECTION OF REAL PROPERTY TAX

Real Property tax payments are collected and validated through issuance of Computerized
Official Receipts

Office or Division: Cash Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Real Property owners /developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Computerized Real Property Tax Bill Real Property Assessment Lounge
2. Cash/ Managers, Cashier’s Check RPT Owner
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE

215
 1.Proceed to 1.Accept the As stated 10 minutes Local Revenue
Taxpayer’s Payment Real Property in the Collection
Lounge Tax Bill and Real Officer
1.1Present the payment Property Taxpayers
Computerized Real 1.1Verify the Tax Bill Payment
Property Tax Bill at the existence of Lounge
assigned Counter flash assessment and
on the queuing screen encode the
and pay the required amount
amount tendered
1.2Receive the *for check
computerized Real payment,
Property tax official encode the
receipts bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Real Property
Tax official
receipts
Total 10 minutes

ISSUANCE OF ACCOUNTABLE FORMS

Every officer of the local government unit whose duties permit or require the custody of funds,
property/ accountable forms shall be covered by a fidelity bond and such officer shall be
accountable and responsible for said funds and property/ accountable forms and for the
safekeeping thereof in conformity with the provisions of law. (Sec.305 (f), LGC; Sec.101, PD No.
1445)

Office or Division: Accountable Forms Unit-Administrative Division

Classification: Simple
Type of Transaction: G2G- Government to Government
Who may avail: All Quezon City Bonded Accountable Officers, Appointed
Barangay Treasurers and SK Treasurers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Requisition and Issuance Slip (RIS) Verification Section-City Treasurer’s Office
2.Confirmation letter or approved Fidelity Bureau of Treasury
Bond
3.Memorandum designated as Collecting City Treasurer’s Office
officer (City Collectors)
4.Brgy./SK Resolution and Appointment Barangay Hall
letter designated as Brgy./SK Treasurer
5.Authorization letter from Brgy. Captain Barangay Hall
requesting for accountable form (AF#51 &
CTC-Individual)
6.Authorization letter designated as City Treasurer’s Office
Deputized Collector to acquire CTC-
Individual (Brgy. Treasurer)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE

216
Barangay /SK 1.Accept 5 minutes In-Charge
Treasurer approved RIS Accountable
1.Present duly and evaluate the Forms Unit
approved RIS and completeness of City Treasurer’s
submit complete the submitted Office
documentary documents
requirements 1.1Check the
fidelity bond
effectivity date of
the accountable
officer
2.Pay the cost of 2.Accept Depends 5 minutes In-Charge
accountable form payment and on the Accountable
requested and receive issue official prevailing Forms Unit
official receipt receipt price City Treasurer’s
2.1 Photocopy of 2.1 Provide the indicated Office
official receipt (1 copy) approved RIS to in the
to be submitted to the the releasing Purchase
releasing area custodian to Order
prepare and
process the
requested
accountable
form
3.Proceed to releasing 3.Release the 5 minutes Releasing Clerk
area of AF and sign the requested Accountable
receiving log-book of Accountable Forms Unit
accountable forms form
3.1 Check the quantity 3.1Consolidate
and serial number of the RIS with
booklet/pad purchase attached
And received copy of photocopy of
approved RIS Official Receipt
Total 15 minutes
Bonded Accountable
Officers/City 1.Accept the 5 minutes Releasing Clerk
Collectors approved RIS Accountable
1.Submit duly and check the Forms Unit
approved RIS which fidelity bond
indicated the quantity effectivity date of
of un-issued the accountable
Accountable Form officer
2.Wait for the 2.Prepare and 5 minutes Releasing Clerk
preparation of the process the Accountable
requested accountable requested Forms Unit
form accountable
form
3.Receive the 3.Release the 5 minutes Releasing Clerk
accountable forms requested Accountable
upon checking the accountable Forms Unit
quantity and serial form and require
numbers of to sign the
booklet/pad receiving log-
3.1Sign the receiving book and portion
log-book, portion of of the RIS
RIS and receive copy 3.1 Encode the
of the approved RIS serial numbers
of received
booklet by the
accountable

217
 officer thru the
existing system
Total 15 minutes

REMITTANCE OF CASH COLLECTION

Bonded Collectors at the end of business hours, shall prepare the Report of Collection and
Deposits (RCD) and remits the collection to the authorized Cashier at the Cash Division.

Office or Division: Cash Division

Classification: Simple
Type of Transaction: G2G- Government to Government
Who may avail: All Quezon City Bonded Collector and Barangay Treasurer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Report of Collection and Deposits (RCD) Accountable Officer
2.Issued or duplicate copy of Official Accountable Officer
receipt
3.Order of payment Revenue Generating Offices
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Submit duplicate 1.Verify the 15 minutes Verifier
copy of issued official accuracy of the Fiscal
receipt (duplicate copy) amount Verification
with attached order of collected based Section
payment and present on the submitted
the Report of issued or
Collection and duplicate Official
Deposits (RCD) Receipts and
order of
payment
2.Receive the RCD 2.Sign the RCD 5 minutes Verifier
with the initial of the of the Fiscal
verifier accountable Verification
officer upon Section
checking the
completeness
and accuracy of
the declared
collection
3.Proceed to the 3.Receive and 5 minutes Cashier
Cashier for the count the Cash Division
remittance of collection cash/check
3.1 Receive the signed remitted
RCD as proof of 3.1Release the
remittance signed RCD
Total 25 minutes

SECURING CERTIFICATE OF EMPLOYMENT

Certificate of Employment is issued to regular plantilla or job order employee needing this
document that he/she is employed/ connected to this Office and for whatever legal or personal
use of the employee.

Office or Division: Personnel Section-Administrative Division

Classification: Simple
Type of Transaction: G2G- Government to Government

218
 Who may avail: All Quezon City Treasurer’s Office (Permanent or job-order
employee)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Document Request form (DRF) Personnel Section
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Employee 1.Accept the None 10 minutes Receiving
accomplish Document application form Officer
Request form (DRF) at and encode in Personnel
the Personnel Section the certificate Section
and receive the claim record system
stub the requested
certification of
employee
1.1Issue claim
stub and Acting Chief,
process the Administrative
requested Division
certification
1.2 Approve/
sign the
certification

2. Present the claim 2.Upon 5 minutes Releasing Clerk

stub and receive the presentation of Personnel
requested certification claim stub, Section
release the
requested
certification
Total 15 minutes

RECEIVING INCOMING AND OUTGOING CORRESPONDENCE

The receiving and/or dissemination of the official documents such as memoranda, letters or
correspondence from other Offices/ Agency addressed to the City Treasurer’s Office for
information, compliance or claim of the requesting party

Office or Division: Records Section-Administrative Division

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All company, business establishments and/or government offices,
taxpayers, employee with a communication letter, for information
or compliance addressed to this Office
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.letter/ memoranda Agency/Taxpayer / Requesting party
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Present the letter at 1.Accept and None 5 minutes Receiving clerk
the Records Section, stamp the Records
receiving area with receiving copy Section
other attached and other
documents to prove attached
your claim or request documents by
1.1Receive the the Records
stamped copy (with Section
date and control (provided with
number) as prove of Control number)

219
 received of the 1.1Provide the
Records Section received copy
(*For follow-up, receive (stamped) to the
a stub indicated the taxpayer /or
telephone number of requesting party
this Office with name of (if applicable,
personnel) the stub
indicated the
name of person
and telephone
number)
2.Register in the 10 minutes Receiving clerk
log-book and Records
thru existing Section
system, the
received letter/
memoranda and
attach routing
slip
2.1 Evaluate the Chief
letter to whom it 5 minutes Records
will be assigned Section
2.2Release the
letter to
appropriate Releasing Clerk
personnel for Records
proper action or Section
for
dissemination
Total 20 minutes

CITY TREASURER’S OFFICE

Branches
External Services
ASSESSMENT OF BUSINESS TAX

Performing proper computation and billing of Business Tax prior to actual payment

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All QC taxpayers engaging in Business and professional services
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Sales Declaration and Evaluation Form Branch Office
2.Current year’s Community Tax City Treasurer’s Branch Office/
Certificate issued in QC or other LGUs other LGUs
(If available)
3.Preceding year’s (Mayor’s Building Permit and Licensing Department
Permit/Business permit (BPLD)
4.Preceding year’s business tax bill and City Treasurer’s Office
Official Receipts

220
 CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1st Quarter 1.Accept the Depends on 10 minutes Assessment
1.Present the approved Sales the ff: Officer
Approved Sales Declaration and -line of CTO
Declaration and Evaluation business Branch Office
Evaluation Form and Form. -Gross Sales
other required 1.1Encode thru -Area of
documents the system all establishment
pertinent
information from
the business
permit and
compute City
Tax and
regulatory fees
2.Receive 2.Issue Assessment
computerized computerized Officer
Business tax Bill for Business Tax CTO
approval of authorized Bill Branch Office
signatories
Total 10 minutes
2nd-4th Quarter 1.Accept the 10 minutes Assessment
1.Present the previous previous Officer
Business tax bill and business tax bill CTO
official receipts and check the Branch Office
1.1Receive the Mayor’s Permit
computerized number thru
business tax bill system
1.1Print and
issue
computerized
business tax bill
Total 10 minutes

COLLECTION OF BUSINESS TAX

Business tax payments are collected and validated through issuance of computerized Official
receipts

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Business owners/operators
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Computerized Business Tax Bill City Treasurer’s Branch Office
(duly approved/signed by City Treasurer
or his deputized signatory)
2. Cash/Manager’s or Cashier’s Check Business Owner
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Proceed to Payment 1.Accept the As stated 10 minutes Local Revenue
counter approved in the Collection
1.1Present the computerized Business Officer
approved Business Tax Tax Bill CTO
Computerized Bill and payment Branch Office
Business Tax Bill at the 1.1Verify the
assigned Counter flash existence of

221
 on the queuing screen assessment and
and pay the required encode the
amount amount
1.2Receive the tendered
computerized Business *for check
tax official receipts payment,
encode the
bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Business Tax
official receipts
Total 10 minutes

ISSUANCE OF COMMUNITY TAX CERTIFICATE (INDIVIDUAL)

Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City residents, business owners and taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Community Tax Declaration Form City Treasurer’s Branch Office
(CTDF)
2.Government Issued valid ID DFA, SSS, GSIS, Comelec, LTO
3.New Business: Single Proprietor Department of Trade and Industry (DTI)
Certificate of Registration
4. Renewal of Business: Proof of City Treasurer’s Office (Main)
Income (Approved business tax
declaration by an evaluator)
5.Individual: Proof of income, payslip, Company, BIR
BIR Form 2316
6. Claiming of paid CTC Single City Treasurer’s Branch Office
Proprietor
Original tax bill and official receipt
(Duplicate or pink copy of official
receipts
7.For Representative: Authorization Owner or client being represented
Letter with a photocopy of government DFA, SSS, GSIS, Comelec, LTO
issued valid ID of the person being
represented and the ID of the
representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1. Taxpayer accomplished Amount 5 minutes Collector
accomplish CTDF and to be CTO
community tax required paid Branch Office
declaration form documents depends

222
(CTDF) and present 2.Encode the on the
date of registration of
pertinent income of
business information taxpayer
declared on
CTDF thru a
system which
automatically
compute tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the 5 minutes Collector
amount and receive payment and CTO
the computerized release the Branch Office
community tax computerized
certificate (CTC) CTC
Total 10 minutes
Renewal of 1. Accept the 5 minutes Collector
Business: accomplished Amount CTO
1.Taxpayer CTDF and to be Branch Office
accomplish required paid
community tax documents depends
declaration form 2.Encode the on the
(CTDF) and present pertinent income of
the approved information taxpayer
business tax declared on
declaration by a CTDF thru a
evaluator system which
1.1 Taxpayer proceed automatically
to the counter compute tax
intended for encoding due based on
of information the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Individual 1. Accept the Amount 5 minutes Collector
1.Taxpayer accomplished to be CTO
accomplish CTDF and CTDF paid Branch Office
proceed to the 2.Encode the depends
counter intended for pertinent on the
encoding of information income of
information declared on taxpayer
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 2.Accept the Collector
amount and receive payment and
the computerized release the

223
 community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid 1.Search Included 5 minutes Collector
CTC Single Mayor’s permit in the
Proprietor no. (MP) thru payment
1.Taxpayer present the system and of
original tax bill and print CTC based Business
duplicate of pink copy on presented Tax
of official receipts documents

2.Receive the 2.Release

computerized computerized
community tax CTC
certificate (CTC)
Total
ISSUANCE OF CERTIFIED TRUE COPY
1.Taxpayer 1.Accept 5 minutes Collector
accomplish unified accomplished
request form and form and issue
accept order of order of
payment payment

2.Pay the required fee 2.Accept

at the designated payment and
Counter issue official
receipt
3. Present Official 3.Process and 5 minutes
receipt at Releasing release the
counter and wait for requested
the release of your certified true
requested certified copy
true copy
Total 10 minutes

ISSUANCE OF COMMUNITY TAX CERTIFICATES (CORPORATION)

Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City residents, business owners and taxpayers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Community Tax Declaration Form City Treasurer’s Branch Office
(CTDF)
2.Government Issued valid ID DFA, SSS, GSIS, Comelec, LTO
3.New Business: Securities and Exchange Commission
Certificate of Registration Cooperative Development Authority
4. Renewal of Business: Proof of City Treasurer’s Office
Income (Approved business tax Branch Office
declaration by an evaluator)
ITR/Financial Statement if principal
office is located outside Quezon City

224
For Real Property Owner-Real property
tax bill
5. Claiming of paid CTC Corporation City Treasurer’s Office
Original tax bill and official receipt Branch Office
(Duplicate or pink copy of official
receipts
For Representative: Authorization Letter DFA, SSS, GSIS, Comelec, LTO
with a photocopy of government issued
valid ID of the person being represented
and the ID of the representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1. Taxpayer accomplished Amount 5 minutes Collector
accomplish CTDF and to be
community tax required paid
declaration form documents depends
(CTDF) and present 2.Encode the on the
date of registration of pertinent income of
business information taxpayer
declared on
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Renewal of 1. Accept the Collector
Business: accomplished Amount 5 minutes
1.Taxpayer CTDF and to be
accomplish required paid
community tax documents depends
declaration form 2.Encode the on the
(CTDF) and present pertinent income of
the approved information taxpayer
business tax declared on
declaration by an CTDF thru a
evaluator system which
1.1 Taxpayer proceed automatically
to the counter compute tax
intended for encoding due based on
of information the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes

225
 Claiming of paid 1.Search Included 5 minutes Collector
CTC Corporation Mayor’s permit in the
1.Taxpayer present no. (MP) thru payment
original tax bill and the system and of
duplicate of pink copy print CTC based Business
of official receipts on presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total 5 minutes

ISSUANCE OF CERTIFIED TRUE COPY

1.Taxpayer 1.Accept 5 minutes Collector
accomplish unified accomplished
request form and form and issue
accept order of order of
payment payment

2.Pay the required fee 2.Accept

at designated counter payment and
issue official
receipt
3. Present Official 3.Process and
receipt at the Counter release the
and wait for the requested
release of your certified true
requested certified copy
true copy
Total 5 minutes

PAYMENT OF MISCELLANEOUS TAXES & FEES

Collection of regulatory fees and various user/ service charges as required by law and imposed
by revenue generating departments of the Quezon City.

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City taxpayers engaging in Business, profession
and/or transaction
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original order of payment generated from Various revenue generating offices of Quezon
revenue offices (no alteration) City

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
PAYMENT OF
PROFESSIONAL TAX
1. Verify from ₱ 300.00 5 minutes Collector
RECEIPTS (PTR)
the record of the
All PRC and IBP card (plus
previous
holders penalty if
payment
not
New: 2.Accept updated;
payment 25% + 2%

226
Professionals- 3.Issue monthly
previous/currently Professional surcharge)
employed in gov’t 1. Tax Receipts
Submit service record
2.Present original PRC Additional
ID cost
3.Pay the required fee
Verification
Renewal: fee of
Present latest Original ₱ 20.00
PTR and photocopy of
latest PTR
Cert. true
copy
₱ 50.00
PTR (LAWYERS)
New:
Lawyers presents 5 minutes Collector
1. Present original IBP 1. Verify from ₱ 300.00
card and original the record of the
Certification from (plus
previous
Supreme Court penalty if
payment (if
2.Pay the required fee not
applicable)
3.Receive Professional updated;
2.Accept 25% + 2%
Tax receipts
payment monthly
surcharge)
3.Issue
Renewal: Professional
Lawyers Tax Receipts
previous/currently
employed in gov’t
present Service
Record, original latest
PTR and photocopy of
latest PTR and IBP
card

For Representative of
Professional/Lawyers
1.Present original
(PRC/IBP card),
original & photocopy of
authorization letter and
Additional
original and photocopy
cost
of gov’t issued ID,
photocopy of ID of Verification
authorized person fee of
₱ 20.00
Cert. true
copy
₱ 50.00

227
COLLECTION OF MARKET BUSINESS TAX AND OTHER FEES

Collecting fees from Public and Private Markets and slaughterhouses as per order of payments
issued by other revenue generating departments

Office or Division: City Treasurer’s Branch Office

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All QC taxpayers engaging in Market Business (Private and Public)
street vendors, meat vendors, market stallholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Market Stallholders:
1st Quarter
Sales Declaration and Evaluation Form City Treasurer’s Branch Office
Business Permit Business Permit Licensing Office
Latest tax bill and official receipt City Treasurer’s Office
2nd to 4th Quarter
Previous tax bill and official receipt City Treasurer’s Branch Office
Hawkers, street vendors, transient
vendors/others City Treasurer’s Office
Latest official receipt
Liquor Permit Fee
Original order of payment Business Permit Licensing Dept.
Sealing Fee
Original order of payment City Treasurer’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Market Stallholders City Tax and Based on 5 minutes Collector
(Private and Public Regulatory fees the amount Market Section
Markets) indicated in
1st Quarter 1.Evaluate the the Order of
1.Taxpayer submitted payment
accomplish the Sales requirement Assessment
Declaration & Clerk
1.1 Assess the
Evaluation form, Taxes and Fees
present business Business taxes Division
permit, latest tax bill and regulatory
and official receipt fees Local Revenue
2.Pay the required Collection
2. Accept
amount and receive Officer
payment and
official receipt
2.1Proceed to MDAD Issue
Computerized
nd
2 Quarter to 4 th Official receipt 5 minutes Collector
Quarter (COR) Market Section
1.Present the
previous tax bill and
official receipt City Tax & Local Revenue
2.Pay the required Garbage fee Collection
amount and receive Officer
official receipt 1.Assess the
City Tax &
garbage fee
2.Accept
payment and
issue
Computerized

228
 Official Receipt
(COR)
Hawkers Vending
Fee 1.Accept order Based on 5 minutes Collector
(Street vendors, of payment (no the market
transient alteration) classification
vendors/others issued by and area
1.Present latest Market awarded
official receipt Development
2.Pay the required Administration
amount and receive Dept.
official receipt 2.Accept
payment and
issue official
receipt
Payment for 1.Accept order Based on
Slaughter and of payment the amount 5 minutes Collector
permit fees, ante issued by the indicated in
mortem, post City Veterinary the order of
mortem, entry fee Office payment
Meat Handlers, 2. Accept
Market meat vendors payment and
others issue official
1.Submit original receipt
order of payment
2.Pay the required
amount and receive
official receipt
Liquor Permit Fees 1.Accept order Based on
(Beer, wine,serving/ of payment the amount 5 minutes Collector
special permit) issued by the indicated in
Corporation & Single LLRB the order of
Proprietor 2. Accept payment
(restaurants/retailer payment and
/wholesaler, bar, issue official
cocktail lounge, receipt
carinderia)
1.Taxpayer submit
original order of
payment
2. Pay the required
amount and receive
official receipt
Sealing Fee 1.Accept order Based on
1.Taxpayer submit of payment the amount 5 minutes Collector
original order of issued by the indicated in
payment City Treasurer’s the order of
2.Pay the required Office payment
amount and receive 2. Accept
official receipt payment and
issue official
receipt
Total 5 minutes

229
BARANGAY COMMUNITY RELATION DEPARTMENT

1. Partnership Program
The Local Government Code of 1991, provides that Local Government Units shall
promote the establishment and operations of Peoples organization, non-governmental
and the private sector, to make them active partners in the pursuit of local autonomy, and
to directly involve them in the plans, programs, projects or activities in local government
unit, such as, but not limited to, membership in local special bodies (LSBs) and
involvement to the delivery of basic services and facilities. As per Ordinance No. SP-
2392, which mandates the creation of NGO/POs accreditation committee to process
applications for accreditation of NGO and POs.

The BCRD as a member of the said committee was tasked to receive, pre-evaluate and
transmit applications for accreditation to the office of City Secretary.

Office or Division: BARANGAY AND COMMUNITY RELATIONS DEPARTMENT

Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Civil Society Organization (CSOs) Quezon City-Based
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

 Letter of Intent
 Duly accomplished Application
Form
 Board Resolution signifying BCRD Receiving Desk
intention for accreditation
 Copy of Certificate of
Registration
 Constitution/By-Laws
 List of current officers and
members (with their addresses,
citizenship and contact
numbers)
 Annual Accomplishment
Report/Previous
Activities/Projects
 Financial Statement
 Copy of Minutes of the Meeting
duly certified by Board Secretary
 Attendance of majority of the
members who attended such
meeting with their affixed
signatures
 Barangay Certification attesting
to existence of the organization
(in the case POs not registered
in any registering Agency)
Note: Application shall be submitted
in THREE (3) SETS, one (1) set to be

230
 retained by the applicant
organization.

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

Step 1. Sign in to • Receiving

1. Receipt of None Depending on
client logbook Clerk
Letter of the Calendar of
• In-charge
Intent the Committee
Step 2. Submit the Records
together of People’s
required documents to Section
with the Participation
BCRD’s receiving • Head of
required and Public
desk for initial office
documents affairs of the
assessment and
2. Orientation QC Council • Chairperson/
verification. Accreditation
of CSO
Applicant’s Committee
Step 3. Transmittal of • Office of the
officer on
all required Vice Mayor –
its role and
documents to the City Council
functions.
committee on • Records
3. Pre-
accreditation thru the Section
evaluation
City Secretary for
4. Transmittal
appropriate action
of all
required
Step 4.
documents
Approval of the City
to the
Council
Committee
on
Step 5. Issuance of
Accreditati
Certificate of
on thru the
Accreditation
City
Secretary
for
Step 6. Release of
appropriate
Accreditation
action.
Certificate
5. Approval of
the City
Council
6. Issuance
of
Certificate
of
accreditati
on by the
OVM
Total

2. Community Assistance Program

This program aims to encourage active participation of Communities and Civil Society
Organizations in building a safe and quality city by providing life-saving equipment and
materials against emerging infectious diseases, natural and man-made calamities

231
 Office or Division: BARANGAY AND COMMUNITY RELATIONS DEPARTMENT
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Community-based Civil Society Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter Request duly signed by

solicitor/organizations BCRD Receiving Desk
• Certificate of Accreditation
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

Step 1: Log-in to the 1. Receipt of None 5 working days • Receiving

BCRD Log Book Solicitation Clerk
Letter and • In-charge of
Step 2: Submission of other the
Letter Request required Community
documents Assistance
Step 3: Follow up 2. Processing Program
of request • Head of the
• Classificati Office
Step 4: Receiving of on of • Supply
Solicited Materials Request Officer
• Evaluation Mayor’s Office
• Recomme
ndation for
Appropriat
e Action
3. Logistical
Assistance
Total 5 Days

3. Support and Assistance for Incumbent and Former Barangay Officials

A. Issuance of Service Records/Certification/Authentication.
B. Facilitation of burial benefits to Barangay Officials, regular members of Barangay Public
Security Officers (BPSO) and the members of Lupon Tagapamayapa who died in line of
service during their office.

Office or Division: BARANGAY AND COMMUNITY RELATIONS DEPARTMENT

Classification: Simple
Type of Transaction: Government to Government (G2G)
Who may avail: Incumbent and Former Barangay Officials
1. Punong Barangay
2. Barangay Kagawads
3. Lupon Tagapamayapa
4. BPSOs Regular Tanod
5. Sangguniang Kabataan Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

232
1. Letter Request/Request Form
2. Government Issued IDs
3. Barangay Certification BCRD Receiving Desk
4. Birth Certificate
5. Marriage Certificate
6. Death Certificate
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Step 1: Submission of A. For Service A. 1-2 working • Receiving/R
Letter Request Record  50.00 days eleasing
a. For 1. Receipt of per Clerk
Claims/Burial Required certificati • Encoder
and Financial Documents on • In-charge of
Assistance 2. Processing excluding Burial/Financ
b. Request for of the B. Depending ial request
for Burial/
Service request on availability Liaison
Financial
Record/Certific 3. Issuance/R of funds
ation and elease of Assistanc
Authentication. Certificate/ e
Service
Step 2: Submission of Record
Required Documents
B. For Burial
Benefits and
Step 3: Receiving of Financial
requested materials Request
1. Interview
2. Evaluation
of Request
Document
Recommendat
ion to the City
Treasurer
Total

233
 DEPARTMENT OF ENGINEERING

Road Maintenance Division

External Services

A. ASPHALT OVERLAY

Office/Division Road Maintenance Division

Classification Highly Technical
Type of Transaction G2C
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request
2. Thru Phone Request
3. Walk-in
CLIENTS AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1. Submit the 1. Inspection by None 7 days Engineer V
Letter- District Engineering
Request Engineer. Department
2. Report the 1.1 Evaluation of
concern thru reported area /
phone. site involved.
3. Walk-in 1.2 Preparation of
Program of
Works.
2. Inform the client None 7 days Engineer V
of the inspection’s Engineering
status. Approval Department
of project is
subjected to
availability of
materials.
3. Approved funds None If funded - 90
for Asphalt days
Overlay.
3.1 Notice to If not funded -
proceed. variable
Implementation
of works.
TOTAL None 104 days (if
funded
Variable (if not
funded)

B. ASPHALT PATCHING

Office/Division Road Maintenance Division

Classification Highly Technical
Type of Transaction G2C

234
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request
2. Thru Phone Request
3. Walk-in
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1. Inspection by None 7 days Engineer V
Letter-Request District Engineering
2. Report the Engineer Department
concern thru 1.1 Evaluation of
phone. reported
3. Walk-in area/site
involved.
1.2 Preparation
of Program
of Works.

2. Inform the None With available Engineer V

client of the materials - 7 Engineering
inspection’s days Department
status. If materials are
2.1 Approval of unavailable -
project is variable
subjected to
availability of
materials.
TOTAL None 14 days (with
available
materials
Variable (if
materials are
unavailable)

C. DECLOGGING/DESILTING, CRACK SEALING AND INSTALLATION OF

MANHOLE COVER & REPAIR OF SIDEWALK/CURB &
GUTTER/INLETS

Office/Division Road Maintenance Division

Classification Highly Technical
Type of Transaction G2C
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request
2. Thru Phone Request
3. Walk-in
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1. Inspection by None 7 days Engineer V
Letter-Request District Engineering
2. Report the Engineer and Department
concern thru evaluation of
phone. reported
3. Walk-in area/site
involved.
1.1 Preparation of
Program of
Works.

235
 2. Inform the None 15 days Engineer V
client of the Engineering
inspection’s Department
status.
2.1 Approval of
project is
subjected to
availability of
materials.
TOTAL None 22 days

D. ROAD REPAIR

Office/Division Road Maintenance Division

Classification Highly Technical
Type of Transaction G2C
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request
2. Thru Phone Request
3. Walk-in
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1. Inspection by None 7 days Engineer V
Letter- District Engineering
Request Engineer Department
2. Report the 1.1 Evaluation of
concern thru reported
phone. area/site
3. Walk-in involved.
1.2 Preparation of
Program of
Works.

2. Inform the client None With available Engineer V

of the materials - 7 Engineering
inspection’s days Department
status.
2.1 Approval of If materials are
project is unavailable -
subjected to variable
availability of
materials.
TOTAL None 14 days (with
available
materials
Variable (if
materials are
unavailable)

236
 Building Maintenance Division
External Services

A. BUILDING MAINTENANCE
To provide technical and working expertise to different request made by different
Departments and Quezon City as a whole

Office/Division Building Maintenance Division

Classification Highly Technical
Type of Transaction G2G (Government to Government)
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request (job description and
pictures
2. Thru Phone Request (emergency o
urgent request)
3. Walk-in
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Letter-Request 1. Inspection by None 3 days Architect V
from various Building Engineering
barangay Maintenance Department
constituents. Personnel
2. Report the 1.2 Evaluation of Architect V
concern thru reported area/site Engineering
phone. involved. Department
3. Walk-in
1.3 Preparation of Architect V
Program of Works. Engineering
Department
2. Inform the client of None With available Architect V
the project’s materials – Engineering
status. 15 days Department

2.1 Approval of project If materials are City Engineer

is subjected to unavailable - Engineering
availability of variable Department
materials.
TOTAL None 18 days (with
available
materials
Variable (if
materials are
unavailable)

Horizontal Infra-Projects Division

External Services

A. EXCAVATION CLEARANCE PROCESSING

237
 Excavation clearance processing.

Office/Division Waterworks Project Monitoring & Excavation Section, Horizontal-

Infra Projects Division
Classification Simple
Type of Transaction G2C
Who may Avail Water Concessionaire/Representative, Contractors and
House/Building Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Completely filled-up Application Form for Excavation, Application Form is available at
Sewer Connection and Pole/Attachment clearance. Form the Department of Building
is available at the Department of Building Official Official
CLIENTS STEPS AGENCY FEESTO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Fill up 1. Check / Evaluate None 1 day Evaluator
Excavation Form all documents Department of
and submit submitted by the Building Official
Application at the applicant to the
Department of Department of
Building Official Building Official
to be endorsed
to Engineering
Department
through
Excavation
Section.
2. To be notified by 2. Subject to None 2 days Waterways
the inspector thru Inspection and Superintendent
phone. Recommendation II &
for Approval / City Govt.
Issuance of Department
Clearance by the Head III
City Engineer Engineering
Department
3. Claim the 3. Releases None
Excavation Clearance and
Permit at the endorse to the
Department of Department of
Building Official. Building Official for
Excavation Permit.
TOTAL None 3 days

Planning and Programming Division

External Services

A. PREPARATION OF DETAILED ENGINEERING

Survey of proposed site, site investigation, preparation of design plans, technical
specification, quantity and cost estimates, program of work and construction schedule.

Office/Division Planning & Programming Division

Classification Highly Technical
Type of Transaction G2C
Who may Avail Residents of Quezon City

238
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request 3. Walk-in
2. Thru Phone Request
CLIENTS AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Survey of None 1 day for 1-5 Head, Planning
possible projects and
site for program 2 days for 6-10 Programming
of projects Division
estimates in 3 days for 10 Engineering
coordination or more Department
with projects
barangay
officials,
school officials
and residents of
Quezon City.
1. Letter 2. Evaluation and None 2 days Head, Planning
Request from inspection of and
various city reported are/site Programming
officials, involved. Division
barangay, Engineering
school and Department
residents of
Quezon City.
2. Report the
concern thru
phone.
3. Walk-in
3. Submit to the None 1 day Head, Planning
City and
Engineer the list Programming
of Division
proposed infra- Engineering
projects. Department

4. Preparation of None 7 days Head, Planning

Detailed and
Engineering Programming
Division

5. Transmit the None 1 day City

result Government
to the Department
requesting Head III
party (for letter Engineering
request from Department
requesting
party)
6. After the None 1 day City
preparation of Government
detailed Department
engineering, all Head III
documents will Engineering
be Department
forwarded to the
Infra-committee
for
239
 screening in the
public bidding.
TOTAL None 13 days for 1-5
projects
14 days for 6-
10 projects
15 days for 15
or more
projects

Project Management Unit

External Services

A. PARTIAL BILLING FOR HORIZONTAL/WATERWAYS PROJECTS

Periodical accomplishment billing until 90% maximum frequency of once a month

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request for billing addressed 1. Provided by the contractor (signed by duly
to the City Engineer authorized representative)
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit letter- 1. Preparation of None 2 days Engineer IV
request detailed Engineering
accomplishment Department
2. Project status None 5 days Engineer IV
verification Engineering
Department
3. Preparation of None 4 days Engineer IV
Statement of Engineering
Account (SWA) Department
4. Request None 2 days City
approval or Government
disapproval Department
Head III
Engineering
Department
5. Transmit None 2 days Engineer IV
request to Engineering
Finance Department
Department
TOTAL None 15 days

240
B. PARTIAL BILLING FOR VERTICAL PROJECTS
Periodical accomplishment billing until 90% maximum of once a month.

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request for billing addressed 1. Provided by the contractor (signed by duly
to the City Engineer authorized representative)
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit letter- 1. Preparation of None 2 days Engineer IV
request detailed Engineering
accomplishment Department
2. Project status None 7 days Engineer IV
verification Engineering
Department
3. Preparation of None 4 days Engineer IV
Statement of Engineering
Account (SWA) Department
4. Request None 2 days City
approval or Government
disapproval Department
Head III
Engineering
Department
5. Transmit None 2 days Engineer IV
request to Engineering
Finance Department
Department
TOTAL None 17 days

C. FINAL BILLING FOR VERTICAL PROJECTS

Issuance of remaining unbilled contract amount after the project has been satisfactorily
completed.

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request for 6. Notice to Award 1. Provided by the
billing addressed to the 7. Notice to Commence contractor (signed by
City Engineer 8. Contract duly authorized
2. As Built Drawings 9. Program of Works representative)
3. Material Testing Result 10. Agency Estimate
4. Technical Specification 11. Pictures (colored)
5. Pert. CPM 12. Copy of original plans
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Punch listing None 7 days Engineer IV
inspection Engineering
requirements Department

241
2. Rectification 2. Punch listing None 5 days Engineer IV
of inspection Engineering
inspector’s Department
findings
3. Preparation of None 4 days Engineer IV
report Engineering
recommending Department
final inspection
4. Final punch list None 7 days Engineer IV
inspection Engineering
Department
5. Preparation of None 2 days Engineer IV
Statement of Engineering
Account (SWA) Department
6. Completion and None 3 days City Government
acceptance Department Head III
inspection Engineering
Department
7. Transmit None 2 days City Government
request Department Head III
to Finance Engineering
Department Department
TOTAL None 30 days

D. FINAL BILLING FOR HORIZONTAL / WATERWAYS PROJECTS

Issuance of remaining unbilled contract amount after the project has been satisfactorily
completed.

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter-Request for billing 6. Notice to Ward 1. Provided by the

addressed to the 7. Notice to Commence contractor (signed by
City Engineer 8. Contract duly authorized
2. As Built Drawings 9. Program of Works representative)
3. Material Testing Result 10. Agency Estimate
4. Technical Specification 11. Pictures (colored)
5. Pert. CPM 12. Copy of original plans
CLIENTS AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submit 1. Punch listing None 3 days Engineer IV
inspection Engineering
requirements Department
2. 2. Punch listing None 3 days Engineer IV
Rectification inspection Engineering
of Department
inspector’s
findings
3. Preparation of None 3 days Engineer IV
report Engineering
recommending Department
final
inspection

242
 4. Final punch list None 5 days Engineer IV
inspection Engineering
Department
5. Preparation of None 2 days Engineer IV
Statement of Engineering
Account (SWA) Department
6. Completion and None 3 days City Government
acceptance Department Head III
inspection Engineering
Department
7. Transmit request None 2 days City Government
to Department Head III
Finance Engineering
Department Department
TOTAL None 21 days

E. TIME EXTENSION FOR VERTICAL, HORIZONTAL AND WATERWAYS

PROJECTS
Increasing contract time duration due to force majeure, rainy/unworkable days and/or other
events stated in R.A. 9184 Annex E, Section 10

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request addressed to the City 1. Provided by the contractor
Engineer 2. PAG-ASA
2. PERT / CPM and Bar Chart 3. End-user
3. Supporting documents (if needed)
4. If extension is due to weather, submit
PAG_ASA report
5. Others
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Preparation of None 4 days Engineer IV
requirements report Engineering
recommending Department
approval or
disapproval
2. Verify None 4 days Engineer IV
documents Engineering
submitted Department
3. Approval / None 3 days City
disapproval of Government
request Department
Head III
Engineering
Department
4. Release None 2 days Engineer IV
documents Engineering
Department
TOTAL None 13 days

243
 F. PROJECT SUSPENSION FOR VERTICAL, HORIZONTAL & WATERWAYS
PROJECTS

Increasing contract time duration due to force majeure, rainy/unworkable days and/or other
events stated in R.A. 9184 Annex E, Section 10

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request addressed to the City 1. Provided by the contractor
Engineer 2. End-user
2. PERT / CPM and Bar Chart
3. Pictures of affected area
4. Supporting documents (if needed)
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Site inspection None 5 days Engineer IV
requirements Engineering
Department
2. Preparation of None 4 days Engineer IV
justification Engineering
report Department
recommending
approval or
disapproval
3. Verify None 4 days Engineer IV
documents Engineering
submitted Department
4. Approval / None 3 days City
disapproval of Government
request Department
Head III
Engineering
Department
5. Release of None 2 days Engineer IV
documents Engineering
Department
TOTAL None 18 days

G. VARIATION ORDER FOR VERTICAL, HORIZONTAL & WATERWAYS

PROJECTS
Modification of contract amount either increase or increase to satisfy the actual site
condition requirements (maximum of 10%).

Office/Division Project Monitoring Unit

Classification Highly Technical
Type of Transaction G2B
Who may Avail Contractors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request addressed to the City 1. Provided by the contractor

244
 Engineer 2. End-user
2. Original drawing plans
3. BID documents
4. Pictures (colored)
5. Notice to Proceed
6. Notice to Commence
7. Contract
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1) Submit 1. Preparation of cost None 14 days Engineer IV
requirements estimates and take off Engineering
Department
2. Verification of None 14 days Engineer IV
submitted documents Engineering
Department
3. Recommend approval / None 7 days City Govt.
disapproval Department Head
III
Engineering
Department
4. Approval / disapproval None 7 days Variation
of variation order Committee
5. Preparation of report None 5 days Variation
address to the Mayor Committee
6. Approval / disapproval None 7 days City Mayor
of variation order Office of the City
Mayor
7. Issuance of report to None 2 days City Mayor
contractor Office of the City
Mayor
TOTAL None 56 days

Administrative Division
External Services

A. RECEIVING/RELEASING OF VARIOUS COMMUNICATIONS,

COMPLAINTS, REQUESTS, BILLINGS, ETC.
Receiving and Releasing of incoming and outgoing communications from the General
Public.
Office/Division Records Section, Administrative Division
Classification Simple
Type of Transaction G2B, G2C, G2G
Who may Avail General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of concerned with attachment from the 1. Government agency concerned
general public
2. Letter response to the end-user
CLIENTS AGENCY FEES PROCESSIN PERSON
STEPS ACTIONS TO BE G TIME RESPONSIB
PAID LE

245
1. Submit 1. Receive and stamp the None 1 day Chief
Letter documents Administrative
request or 1.1. Provide the client a Officer
communicatio receiving copy for reference Engineering
n 1.2 Encode communications Department
to for attachment of Routine Slip
Records 1.3 Check and review the
Section communications before
proceeding to the City
1.1 Obtain Engineer
receiving
copy
2. Forward communications None 1 day City
to the Office of the City Government
Engineer for instructions Department
indicated in the Routine Slip Head III
Engineering
Department
3. Receive and check the None 1 day Chief
instructions of the City Administrative
Engineer and encode in Officer
Logbook Records Engineering
Communication e-file Department
3.1 Release documents to
different divisions, utility,
contractor, barangay and
other concerned agencies
as instructed by the City
Engineer.
TOTAL None 3 days

B. ISSUANCE OF CERTIFIED PHOTOCOPIES

To provide clients of certified photocopies of documents.

Office/Division Records Section, Administrative Division

Classification Simple
Type of Transaction G2B, G2C, G2G
Who may Avail General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of concerned with attachment from 1. Government agency concerned
the general public
CLIENTS STEPS AGENCY FEES PROCESSIN PERSON
ACTIONS TO BE G TIME RESPONSIBL
PAID E

246
 1. Communications 1. Receive request None 1 day Administrative
from the end-user, and check the Officer IV,
complaints request Storage/Archive Records
Room Section
1.1. Stamp with Engineering
Certified Department
Photocopy to be
signed by the
Head of Records
Section
1.2 Issue Order of
payment

2) Certified true copy 2. Order of ₱ 50.00 City Treasurer

of previous documents Payment City
needed. to be paid at the Treasurer’s
City Treasurer’s Office
Office
2.1 Filing of the Administrative
photocopy of the Officer IV,
receipt from the Records
City Treasure’s Section
Office Engineering
Department
TOTAL ₱ 50.00 1 day

Administrative Division
Internal Services

A. APPLICATION FOR EMPLOYMENT/PROMOTION

Employment/Promotion is open to all provided that there is a vacant position. Applicants
should possess the minimum qualification requirement of the position applied for.
Office/Division Personnel Section, Administrative Division
Classification Complex
Type of Transaction G2G, G2C
Who may Avail Employees of Engineering Department, General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Application specifying the position Personnel Section
Desired and 2. Personal Data Sheet
CLIENTS AGENCY FEES PROCESSIN PERSON
STEPS ACTIONS TO BE G TIME RESPONSIBL
PAID E
1. Submit Letter 1. Forward the request to None 1 day Administrative
of Application the Officer IV,
and Personal City Engineer for Records
Data Sheet at instructions. Section
the Records Engineering
Section. Department
2. Application coursed to the None 1 day City
Chief Administrative Government
Officer Department III
for dispositive action. Engineering
Department

247
 3. Conduct pre-screening None 1 day Administrative
Officer II,
Personnel
Section
Engineering
Department
4. Prepare notice of None 2 days Chief
screening Administrative
and submit to the Chief Officer
Administrative Officer for Engineering
interview Department
4.1 Forward evaluation to the
City Engineer for approval
&/or further interview.
5. City Engineer forwards to None 2 days City
Asst. City Engr. for Government
Administration &/or Chief Department
Administrative Officer for Head III
coordination &/or Engineering
instructions. Department
2. Submit all the 6. Notify applicants to None 5 minutes Chief
requirements comply Administrative
for employment with the requirements. Officer
/ promotion. Engineering
Department
TOTAL None 7 days, 5
minutes

B. APPLICATION FOR LEAVE OF ABSENCES

Employees are granted the right to avail leave of absence with or without pay as provided
be the CSC Rules and Regulations.

OFFICE/DIVISION Personnel Section, Administrative Division

CLASSIFICATION Simple
TYPE OF G2G
TRANSACTION
WHO MAY AVAIL Employees of Engineering Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished leave form (CS Form 6) Personnel Section
in two
(2) copies
2. Medical Certificate for sick leave exceeding
five (5)
days and other supporting documents
CLIENTS STEPS AGENCY FEES TO PROCESSIN PERSON
ACTIONS BE PAID G TIME RESPONSIB
LE
1. Accomplish 1. Receive the duly None 1 day Administrative
leave filled-up Officer II,
Leave of Absence Personnel
form (CS Form Section
Form
6)
1.1 Compute and record
the

248
 from Nos. 1 to leave credits. Engineering
6D. Department
Have the
respective head
sign for
recommending
approval of
leave
and submit to
Personnel
Section
2. Forward the None Administrative
Application Officer II,
Form for initial. Personnel
2.1 Forward the Section
Application Engineering
Form for signatures of Department
the Chief Administrative
Officer and Asst. City
Engineer for
Administration

TOTAL None 1 day

C. APPLICATION FOR RETIREMENT

Processing of the requirements for the Retirement/Separation of employees.
Office/Division Personnel Section, Administrative Division
Classification Simple
Type of Transaction G2G
Who may Avail Retired Engineering employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Intent to retire 4. Office Clearance Personnel Section
(for optional retiree) 5. General Clearance
2. GSIS Application for 6. Legal Clearance
Retirement Form 7. Birth Certificate
3. Service Record & LWOP
CLIENTS AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID

249
1. Submit 1. Receive and stamp None 1 day Administrative
Letter of Intent the documents Officer II,
to retire (FOR 1.1. Provide the client a Personnel
OPTIONAL receiving copy for Section
RETIREE) reference Engineering
addressed to 1.2 Encode Department
the City communications
Engineer at for attachment of
the Records Routine Slip
Section 1.3 Check and review
the communications
before proceeding
to the City Engineer
2. Submit all 2. Prepare endorsement None 1 day Administrative
the for Officer II,
requirements initials of the Chief Personnel
Administrative Officer Section
and Asst. City Engineering
Engineer Department
for Administration and
signature of the City
Engineer.
3. Transmit None Human
endorsement to the Resource
HRMD Management
Department
TOTAL None 2 days

D. APPLICATION FOR TERMINAL LEAVE

Terminal Leave Benefit is granted to officials and employees upon retirement or

separation from the service. Benefits are based on accumulated leave credits.
Office/Division Personnel Section, Administrative Division
Classification Simple
Type of Transaction G2G
Who may Avail Retired & Legal Heirs of the deceased Engineering employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. GSIS Clearance
2. Service Record & LWOP
3. Office Clearance
4. General Clearance
5. Legal Clearance
6. Birth Certificate
7. NOSA
8. SALN
9. Leave Form & Leave Card
CLIENTS STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID

250
 1. Submit all the 1) Prepare None 2 days Administrative
requirements indorsement for Officer II,
initials of the Personnel
Chief Section
Administrative Engineering
Officer and Asst. Department
City Engineer for
Administration
and signature of
the City Engineer.

2) Transmit None Human Resource

indorsement to Management
the HRMD Department

TOTAL None 2 days

E. ISSUANCE OF CERTIFICATE OF EMPLOYMENT

Employees and former employees may request for Certificate of Employment which is
usually required for loans, employment to other companies/agencies upon resignation from
the government service and other purposes that requires certificate.
Office/Division Personnel Section, Administrative Division
Classification Simple
Type of Transaction G2G
Who may Avail Engineering employees who were previously / currently
deployed
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Walk-in Personnel Section
2. Thru Phone Request
CLIENTS STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Proceed to 1. Prepare None 1 day Administrative
Personnel Section Certificate of Officer II,
to request for Employment Personnel
Certificate of 1.1 Forward to the Section
Employment Chief Admin Engineering
Officer and Department
Asst. City
Engineer for
Administration
for initials and
signature of the
City Engineer.
2. Release None 2 minutes Administrative
certificate to Officer II,
requestor Personnel
Section
Engineering
Department
TOTAL None 1 day, 2
minutes

F. ISSUANCE OF OFFICE CLEARANCE

251
 Office Clearance is requested by existing, resigned and separated employees as
requirement for retirement/survivorship application, leave and loan application.

OFFICE/DIVISION Personnel Section, Administrative Division

CLASSIFICATION Simple
TYPE OF G2G – Government to employee
TRANSACTION
WHO MAY AVAIL Officials/Employees of Engineering Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. For Retirement – Service Personnel Section
Record
2. For Leave – exceeded 14 days
– approved leave
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Proceed to 1. Prepare Office None 15 minutes Administrative
Personnel Section Clearance. Officer II,
and bring Personnel
necessary Section
requirement. Engineering
Department
2. Forward the None 1 day Administrative
document for the Officer II,
signature of the Personnel
concerned Section
officers. Engineering
Department

2. Obtain the 3. Record and None 2 minute Administrative

request from the release the Officer II,
Personnel Section. document. Personnel
Section
Engineering
Department
TOTAL None 1 day, 17
minutes

G. REQUEST FOR CERTIFICATION OF LEAVE CREDITS

Securing personnel Certification of Leave Credits for various purposes.

OFFICE/DIVISION Personnel Section, Administrative Division

CLASSIFICATION Simple
TYPE OF G2G – Government to employee
TRANSACTION
WHO MAY AVAIL Officers/Employees of Engineering Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

252
 1. Walk-in Personnel Section

CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE
1. Proceed to 1. Check the None 10 minutes Administrative
Personnel Section record of the Officer II,
to request for employee. Personnel Section
Certification of Compute and Engineering
Leave Credits accomplish leave Department
credits.
2. Encode leave Administrative
credits. Officer II,
Personnel Section
Engineering
Department
3. Forward the None 5 minutes Administrative
Application form Officer II,
for the initial and Personnel Section
signature of the Engineering
officer in charge. Department

2. Obtain the 4. Record and 3 minutes Administrative

request from the release the Officer II,
Personnel Section. document. Personnel Section
Engineering
Department
TOTAL None 1 day, 17
minutes

H. AUTHENTICATION OF PERSONNEL RECORDS

Official/Employees whether still in the service, retired, resigned, etc. often request for the
authentication of the photocopy of their appointment, SALN, NOSA, Payslip, etc. for various
purpose, otherwise it will not be considered an official document.

OFFICE/DIVISION Personnel Section, Administrative Division

CLASSIFICATION Simple
TYPE OF G2G – Government to employee
TRANSACTION
WHO MAY AVAIL Officials/Employees of Engineering Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Walk-in Personnel Section

CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE

253
1. Proceed to 1. Receive and None 1 minute Administrative
Personnel Section stamps the name Officer II,
to request for of the signatory Personnel Section
authentication of to the document Engineering
personnel record. being requested Department
for authentication
2. forward the None 3 minutes Administrative
document to the Officer II,
officer for Personnel Section
signature Engineering
Department
2. Obtain the 5. Record and None 1 minute Administrative
request from the release the Officer II,
Personnel Section. document. Personnel Section
Engineering
Department
TOTAL None 5 minutes

254
 DEPARTMENT OF PUBLIC ORDER AND SAFETY

1. RECRUITMENT AND HIRING OF DPOS PERSONNEL

Recruitment and hiring of DPOS Contract of Service personnel is the temporary measure
implemented by this department to augment the existing workforce for particular program / project.
The services of these Contract of Service personnel are subject for renewal every six months
depending on the need and performance of the personnel.

Office /
Administrative Division, Department of Public Order and Safety
Division:
Classification: Simple
Type of
G2C
Transaction:
Quezon City residents, high school graduate, college level, college
Who may avail:
graduate or post graduate;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter of Intent / Application

Personal Data Sheet Administrative Division, DPOS
Diploma - Hgh School or College or Post
Graduate School / University
Transcript of Records School / University
Civil Service Eligibility or its equivalent Civil Service Commission / PRC
Birth Certificate Philippine Statistics Authority
Marriage Contract (if applicable) Philippine Statistics Authority
Drug Test Result Accredited Drug Testing Laboratory / Hospital
NBI National Bureau of Investigation
Community Tax Certificate City Treasurer's Office, Quezon City Hall
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTION TO BE RESPONSIBL
G TIME
PAID E

1. Applicants 1. Receives the None 3 mins Receiving Clerk

submit letter of application and
application with informs applicant to
Personal Data wait for notification,
Sheet through text
message, from the
Administrative
Personnel;
1.1 Records the None 2 mins Receiving Clerk
document and
prepares routing slip;
1.2 Forwards the None 3 mins Receiving Clerk
application to the
Administrative
Division;
1.3 Evaluates and None 15 mins Chief
checks the Administrative
qualifications of the Officer
applicant, prepares
recommendation and
refer to the

255
 Department Head for
instruction;

1.4 Reviews the None 30 mins Head, DPOS

recommendation;
gives instruction to
the CAO whether to
consider or reject
applicant;
1.5 Instructs None 30 mins Chief
Administrative Clerk Administrative
to include the name Officer
of the applicant in the
masterlist of
applicants or to
inform the applicant
that he/she did not
qualify to the current
need of the
department;
1.6 Encodes the None 15 mins Admin Clerk
name of the applicant
in the masterlist of
applicants and
informs them of their
application status;
1.7 Sets the date for None 30 mins Chief
interview of all Administrative
applicants; (this will Officer
depend on the
availability of slots for
COS)
1.8 Informs DPOS None 30 mins Admin Clerk
Selection Committee
members on the date
and time of interview;
1.9 Informs all None 1 hour Admin Clerk
qualified applicants
through e-message
or text on the date
and time of initial
interview by the
DPOS Selection
Committee;
2. Applicant 2. Orients the None 30 mins Admin Clerk
appears on the date applicant on the
and time specified process of the
by the Admin Clerk; interview and the
important information
the DSC will be
asking;
2.1 Interviews None 20 mins DPOS Selection
qualified applicants; Committee

256
 2.2 Collects the None 1 hour Admin Clerk
evaluation sheets /
score sheets of the
DCS members after
all the applicants are
interviewed and
tabulates the result of
the ratings;
2.3 Submits the None 20 mins Admin Clerk
result to the Chief
Administrative Officer
2.4 Checks the None 15 mins Chief
tabulation and Administrative
presents to the Officer
Department Head for
instruction;
2.5 Instructs the None 15 mins Head, DPOS
CAO to set final
interview of
applicants who
passed the initial
interview
2.6 Informs all None 1 hour Admin Clerk
applicants who
passed the
preliminary
screening on the date
and time of the final
interview;
3. Appears before 3. Interviews all the None 20 mins Head, DPOS
the DPOS Head for applicants;
final interview
3.1 Gives instruction None 20 mins Head, DPOS
to the Chief
Administrative Officer
and identifies
applicants to be hired
3.2 Informs None 30 mins Chief
successful applicants Administrative
to submit all Officer
documentary
requirements within 5
days
3.3 Waits for the None 5 days Admin Clerk
submission of
documents by the
applicants;
4. Submits to 4. Receives and None 2 hours Admin Clerk
DPOS all the checks on the
documentary completeness of the
requirements documents and
advises them to
report after 2 days for
the signing of contract
and for the general
orientation
4.1 Prepares Contract None 1 hour Admin Clerk
of Service for the
newly hired
applicants

257
 4.2 Prepares all None 2 days Admin Clerk
documentary
requirements for the
signing of contract
and notifies all
successful applicants
to report for signing
and orientation;
5. Reports to DPOS 5. The applicants are None 30 mins Chief
on the specified oriented on the Terms Administrative
date for contract and Conditions prior Officer
signing and to signing of contract;
orientation
6. Applicants signs 6. Have the newly None 1 hour Admin Clerk
Contract hired personnel sign
contract as Contract
of Service employees
of DPOS for the
period ________;
6.1 Affixes signature None 20 mins Head, DPOS
on the Contract of
Service;
6.2 Transmits the None 30 mins Admin Clerk
signed Contract of
Service to the Human
Resource and
Management
Department for
processing and
signature of the
Mayor;
7. Reports for work 7. Welcomes the None 30 mins Chief
newly hired Contract Administrative
of Service Personnel Officer
and gives them
orientation on the
functions of our
department;
8 days
TOTAL: 6 hours
18 mins

2. DPOS CLEARANCE FOR PRIVATE SECURITY GUARD

A DPOS Clearance is issued to private security guards securing occupational permit in compliance
with Quezon City Ordinance No. SP-942, S-2000 "An Ordinance regulating the operation and
activity of security, detective or watchman agencies and its security guards or officers, detectives,
or watchman deployed in Quezon City and imposing penalties for violation thereof."

Office / Division: Security and Intelligence Division

Classification: Simple
Type of
G2B
Transaction:

258
Who may avail: Private Security Guards
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Community Tax Certificate City Treasurer's Office

2. Official Receipt (Mayor's Permit and Health
Cert.) City Treasurer's Office
3. NBI /Police Clearance NBI / Police Office
4. 1x1 Picture
5. Security Guard License PNP Sosia
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Presents all 1. Issues DPOS None 5 minutes SID Personnel

documentary Clearance Form
requirements
2. Accomplishes 2. Receives and None 10 minutes SID Personnel
DPOS Clearance Records DPOS
form Clearance Form with
supporting documents
and assigns control
number
2.1 Recommends None 5 minutes Chief, SID
/affixes initials for
Approval of DPOS
Clearance
2.2 Affixes initials on None 5 minutes Chief, Admin
the DPOS Clearance
2.3 Approves and signs None 5 minutes Head, DPOS
Clearance
3. Secures approved 3. Releases DPOS None 5 minutes SID Personnel
DPOS Clearance Clearance
TOTAL: 35 Minutes

3. DPOS CLEARANCE FOR PRIVATE SECURITY AGENCY, TRAINING

CENTERS, DEALER OF AMMUNITION & FIREARMS, RETAILER OF
FIRECRACKERS AND FIREWORKS DISPLAY PYROTECHNICS
The DPOS Clearance is one of the requirements for securing Business Permit. This is in the
compliance with the Quezon City Ordinance SP-942, S-2000 "An Ordinance regulating the operation
and activity of security, detective or watchman agencies.

Office / Division: Security and Intelligence Division

Classification: Simple
Type of
G2B
Transaction:
Who may avail: Individuals applying for New/Renewal of Business Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

SECURITY AGENCY (NEW)

1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. License to Operate from PNP PNP
5. SEC Registration (Corp) SEC
6. DTI (Single) DTI

259
SECURITY AGENCY (RENEWAL)
1. Previous Business Permit BPLD
2. Official Receipt (Business Tax - Current
Year) CTO
3. Locational Clearance CPDO
4. License to Operate PNP
5. Bgy. Clearance Barangay of Business Location
6. Monthly Disposition of Guards
7. Fire Safety Inspection Certificate BFD
SECURITY TRAINING CENTER (NEW)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. Accreditation from TESDA/PNP TESDA/PNP
5. SEC Registration (Corp) SEC
6. DTI (Single) DTI
SECURITY TRAINING CENTER
(RENEWAL)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. Accreditation from TESDA/PNP TESDA/PNP
5. Official Receipt (Business Tax - Current
Year) CTO
RETAILER OF FIREARMS AND
AMMUNITIONS (NEW)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. License to Operate to Deal in
Firearm/Ammunition PNP
5. SEC Registration (Corp) SEC
6. DTI (Single) DTI
RETAILER OF FIREARMS AND
AMMUNITIONS (RENEWAL)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. License to Operate to Deal in
Firearm/Ammunition PNP
5. Official Receipt (Business Tax - Current
Year) CTO
RETAILER OF FIRECRACKERS
1. Filled-up MDAD Application Form MDAD
2. Barangay Clearance Barangay of Business Location
3. License to Deal Firecrackers and
Pyrotechnic Devices Clearance PNP
4. Authorization from the Manufacturer
5. Police Clearance PNP
6. RTC/MTC/ Prosecutor's Clearance RTC/MTC/Prosecutor's Office
7. Mayor's Clearance Mayor's Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

260
1. Submits all the 1. Receives and None 10 minutes Receiving/Releasing
necessary checks all the Clerk
requirements requirements and
prepares routing slip
1.1. Reviews and None 30 minutes Chief, Admin
evaluates documents
1.2. Refers to division- None 20 minutes DPOS, Head
in-charge for complete
staff work
1.3. Evaluates and None 20 minutes SID Personnel
reviews all
requirements
1.4. Prepares DPOS None 15 minutes SID Personnel
Clearance
1.5. Recommends None 10 minutes Chief, SID
approval
1.6 Reviews and None 30 minutes Chief, Admin
affixes initials
1.7. Approves/Signs None 1 Day Head, DPOS
clearance
2. Secures 2. Releases clearance None 10 minutes Receiving/Releasing
Approved DPOS to the applicant Clerk
Clearance
TOTAL: 1 Day 2 Hours and 25 Minutes

4. DPOS CLEARANCE FOR FIREWORKS DISPLAY PYROTECHNICS

The Department of Public Order and Safety (DPOS) is responsible in issuing clearance for the use
or display of firecrackers and pyrotechnics devices.

Office / Division: Security and Intelligence Division

Classification: Simple
Type of Transaction: G2B
Who may avail: Individuals applying for New/Renewal of Business Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FIREWORKS DISPLAY AND
PYROTECHNICS
1. Request letter
2. Barangay Clearance Concerned Barangay
3. Fire Safety Certificate BFD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submits Letter 1. Receives and None 10 minutes Receiving/Releasi
Request and all checks all the ng Clerk
the necessary requirements and
requirements prepares routing slip
1.2 Reviews and None 30 minutes Chief, Admin
evaluates documents
1.3 Reviews None 20 minutes DPOS, Head
documents and refers
request to SID for
complete staff action

261
 1.4 Prepares DPOS None 15 minutes SID Personnel
Clearance
1.5 Recommends None 10 minutes Chief, SID
Approval
1.6 Reviews and None 30 minutes Chief, Admin
affixes initials
1.7 Approves/signs None 1 Day Head, DPOS
clearance
2. Secures 2. Releases clearance None 10 minutes Receiving/Releasi
Approved DPOS to the applicant ng Clerk
Clearance
TOTAL: 1 Day 2 Hours and 5 Minutes

5. DPOS CLEARANCE FOR FIRING RANGE

The DPOS Clearance is one of the requirements for securing Busines Permit for Firing Range.
This is in the compliance of the Quezon City Ordinance SP-942, S-2000 "An Ordinance regulating
the operation and activity of security, detective or watchman agencies.

Office / Division: Security and Intelligence Division

Classification: Simple
Type of Transaction: G2B
Who may avail: Individuals applying for New/Renewal of Business Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
SECURITY AGENCY (NEW)
1. Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. FED Gun Club Accreditation PNP
5. FED Firing Range Accreditation PNP
6. DTI (Single) DTI
7. SEC (Corp) SEC
8. Locational Clearance CPDO
SECURITY AGENCY (RENEWAL)
1. Previous Business Permit
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. FED Gun Club Accreditation PNP
5. FED Firing Range Accreditation PNP
6. Official Receipt (Business Tax - Current
CTO
Year)
7. Official Receipt of Payment (Art. 41-QC
DPOS
Revenue Code)
8. Locational Clearance CPDO
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submits all 1. Receives and records NONE 10 minutes Receiving/Releasi
the necessary all documents and ng Clerk
requirements prepares routing slip

262
 1.1 Reviews and NONE 30 minutes Chief, Admin
evaluates documents
1.2 Reviews and refers to NONE 30 minutes DPOS, Head
division-in-charge for
complete staff work
1.3 Evaluates and NONE 20 minutes SID Personnel
reviews all requirements
1.4 Issues Order of NONE 5 minutes SID Personnel
Payment
2. Pays 2. Receives payment and 1-5 Ranges 1 hour Cashier/CTO
Corresponding issues Official Receipt Php1000
Fees 6-10
Ranges
Php2000
More than
10 Ranges
Php 4000
3. Applicants 3. Receives and verifies
submits Official official receipt submitted
Receipt
3.1 Prepares DPOS 10 minutes SID Personnel
NONE
clearance
3.2 Recommends for 10 minutes Chief, SID
NONE
approval
3.3 Affixes initial for 10 minutes Chief, Admin
NONE
approval of clearance
3.4 Approves/signs 1 Day Head, DPOS
NONE
clearance
4. Secures 10 minutes Receiving/Releasi
4. Releases approved
approved DPOS NONE ng Clerk
clearance
Clearance
TOTAL: 1 Day 3 Hours and 15 Minutes

6. CONDUCT OF CLEARING OPERATION

One of the objectives of the Department of Public Order and Safety is the strict implementation and
enforcement of all laws and ordinances. DPOS is mandated to implement the clearing of road
obstructions, encroachments, illegal structures and construction based on the complaints received
by this department and on the inspections conducted by the Security and Intelligence Division;

Office / Division: Security and Intelligence Division

Classification: Highly Technical
Type of
G2C
Transaction:
Who may avail: Complainants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of complaint/request
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Files letter of 1. Receives and records None 20 minutes Receiving Clerk
complaint complaint/request for
routing slip

263
1.1 Reviews and None 20 minutes Chief, Admin
evaluates documents

1.2 Reviews documents None 30 minutes DPOS, Head

and refers complaint to
SID for complete staff
action

1.3 Evaluates the None 10 minutes Chief, SID

complaints and gives
instruction to section-in-
charge

1.4 Prepares Letter None 1 hour SID Personnel

Order for Inspection of
Complaints or
Endorsements to other
concerned office if the
request is not within the
jurisdiction of DPOS
authority.

1.5 Recommends None 15 minutes Chief, SID

approval of Letter Order/
Endorsements

1.6 Reviews and affixes None 10 minutes Chief, Admin

initials

1.7 Approves/Signs of None 1 day Head, DPOS

Letter Order/
Endorsements

1.8 Conducts ocular None 3 days SID Personnel

Inspection/ verification

1.9 Prepares Inspection None 1 day SID Personnel

Report and
Recommendations

1.10 Issues Notice of None 1 day SID Personnel

Violation

1.11 Prepares Letter None 10 minutes SID Personnel

Order to conduct clearing
operation

1.12 Recommends None 15 minutes Chief, SID

approval of Letter Order

1.13 Reviews and affixes None 10 minutes Chief, Admin

initials

1.14 Approves/Signs of None 1 day Head, DPOS

Letter Order
1.15 Coordinates and None 1 day SID, External
collaborates with external Agencies and other
partner agencies/offices offices
for joint clearing
operation

1.16 Conducts clearing None 1 day SID, External

operation Agencies and other
offices

264
 1.17 Prepares After None 4 hours SID Personnel
operation report

1.18 Transmits Report to None 1 day Releasing Clerk

the Mayor’s Office

TOTAL: 8 Days 5 Hours and 20 Minutes

7. INSPECTION/VERIFICATION OF VARIOUS PUBLIC SAFETY AND

SECURITY RELATED COMPLAINTS
The Department of Public Order and Safety receives various complaints and requests for inspection
relative to public safety and security. It is mandated to conduct monitoring and verification on all
complaints received either through official letter request, walk in or phone-in.

Office / Division: Security and Intelligence Division

Classification: Highly Technical
Type of
G2C
Transaction:
Who may avail: Complainants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of complaint/request

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Files letter of 1. Receives and records None 20 minutes Receiving Clerk
complaint complaint/request for
routing slip
1.1 Reviews and None 20 minutes Chief, Admin
evaluates documents
1.2 Reviews documents None 20 minutes DPOS, Head
and refers complaint to
SID for complete staff
action
1.3 Evaluates the None 10 minutes Chief, SID
complaints and gives
instruction to section-in-
charge
1.4 Prepares Letter None 1 hour SID Personnel
Order for Inspection of
Complaints or
Endorsements to other
concerned office if the
request is not within the
jusrisdiction of DPOS
authority.
1.5 Recommends None 15 minutes Chief, SID
approval of Letter Order/
Endorsements
1.6 Affixes initials to None 10 minutes Chief, Admin
Letter Order or
Endorsements
1.7 Approves/Signs of None 1 day Head, DPOS
Letter Order/
Endorsements
1.8 Conducts ocular None 7 days SID Personnel
Inspection/ verification

265
 1.9 Prepares After None 4 hours SID Personnel
Operation Report,
endorsement to
concerned offices and
Letter to Complainant for
the action taken

1.10 Reviews reports/ None 15 minutes Chief, SID

Endorsements/ Letter
and affixes his initial on
the documents
1.11 Reviews reports None 20 minutes Chief, Admin
and affixes initials to
Endorsements and Letter
reply to Complainant
1.12 Approves and signs None 1 day Head, DPOS
documents
1.13 Records and None 30 minutes Receiving Clerk
Releases Endorsement/
Letter to concerned
offices / complainant
1.14 Files document for None 20 minutes Releasing Clerk
future reference
TOTAL: 10 Days

8. DISTRIBUTION AND AWARDING OF ELECTRIC TRICYCLES

The Green Transport Office of the DPOS was mandated to contribute measures relative to Clear
Air Act. The office initiated the upgrading and modernization of the conventional tricycles. E-Trikes
were also distributed to some barangays as means of livelihood

Office or Division Green Transport Office

Classifications Simple
Types of
G2C
Transactions
Who May Avail Indigent Constituents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Resolutions Barangay
Voter's ID / Certification Comelec
Professional Driver's License Land Transportation Office
Barangay Clearance / Indigency Barangay
Police Clearance Quezon City Police District
Voter's ID Comelec
Valid ID's Any Gov't Agency
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Applicants submit 1. Receives and None 5 minutes Receiving Clerk
letter request records letter
request
1.1 Reviews and None 20 minutes Chief, Admin
evaluates
documents

266
 1.2 Reviews None 20 minutes DPOS, Head
documents and
refers request to
GTO for complete
staff action
1.3 Evaluates the None 10 minutes OIC, GTO
request and gives
instruction to
section-in-charge
For qualified 1.4 Informs None 30 minutes GTO, Section Chief
applicants applicants to submit
all requirements if
qualified;
For disqualified Prepares letter of
applicants: denial for
disqualified
applicants
Recommends and 10 minutes OIC, GTO
affixes initial on the
letter of denial
Affixes initial on 10 minutes Chief, Admin
letter of denial
Approves letter of 30 minutes DPOS, Head
denial
Releases / sends 1 hour Releasing Clerk
letter of denial to
disqualified
applicants
2. Applicants submit 2. Receives, None 1 hour GTO Clerk
all documentary evaluates and
requirements for records documents
etrike application submitted;
2.1 Assesses None 1 Hour Green Transport Staff
applicants based on
the documents
submitted and refers
to the Selection
Committee for
evaluation.
2.2 Encodes the None 1 Hour Green Transport Staff
name and other
personal data of the
applicants in the
master list of all
applicants.
2.3 Sets the date None 1 Hour Chief Admin. Section
for the interview of
the selected
recipients and
availability of the
DPOS Selection
Committee
3. Interview and 3. Informs all None 2 Hours GTO Admin Clerk
conduct training of selected applicants
selected etrike on the date and time
beneficiaries of interview thru text
message.
3.1 Interviews all None 1 Hour Selection Committee
selected applicants

267
 3.2 Tabulates the None 1 Hour Green Transport Staff
result of the
interview of the
Selection Committee
Members
3.3 Submits result None 30 minutes OIC, GTO
to the Head, DPOS
3.4 Reviews and None 20 minutes Chief, Admin
evaluates results
and recommends to
Head, DPOS
3.5 Approves None 20 minutes DPOS, Head
application and
instructs the OIC,
GTO for complete
staff work
3.6 Informs all None 1 Hour GTO Admin Clerk
successful
beneficiaries on the
date and time of
training thru text
message.
4. Attends training 4. Conducts training None 3 hours GTO Operations
and orientation and Orientation for Section
beneficiaries
regarding etrike
operation
Prepares None 1 day EVWealth
Memorandum of
Agreement between
the Quezon City
Government and the
Recipient
Sets appointment None 1 day GTO Admin Section
with the Mayor for
the signing of MOU
and awarding of unit
5. Reports to the 5. Signs None 30 minutes GTO Admin Section
Green Transport Memorandum of
Office, DPOS on the Agreement
specified date for
contract signing
5.1 Distribution of E- None 1 hour Office of the Mayor
Trikes to qualifies and DPOS
recipients
For disqualified 2 hours 15 mins
TOTAL applicants
For qualified applicants 4 days 5 mins

9. MONITORING/INSPECTION OF DISTRIBUTED ELECTRIC TRICYCLES

The Green Transport Office of the Department of Public Order and Safety monitors the operation of
the E-Trikes which were distributed to the different beneficiaries of the city

Office / Division: Green Transport Office

Classification: Simple

268
Type of
G2C
Transaction:
Who may avail: Quezon City Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Instructs to None 15 minutes OIC, GTO

monitor/inspect the
distributed E-Trikes.

1.1 Prepares Letter None 15 minutes Admin Staff, GTO

Order for
monitoring/inspection
of E-Trikes
1.2 Recommends None 20 minutes Head, DPOS
approval of Letter
Order
1.3. Affixes initials to None 5 minutes OIC, Green
Letter Order Transport Office
1.4 Approves/Signs None 15 minutes Head, DPOS
Letter Order
1.5 Conducts None 6 hours GTO Staff
Monitoring /
Inspection
1.6 Prepares After None 1 hour GTO Staff
Monitoring /
Inspection Report
1.7 Reviews Report None 5 minutes OIC GTO
and affixes initial

1.8 Review Report None 15 minutes Chief Admin, DPOS

and affixes initial
1.9 Approves and None 15 minutes Head, DPOS
Signs the Report

1.10 Records and None 15 minutes Receiving Clerk,

Release Report to DPOS
Concern Office
1.11 Files None 5 minutes GTO Clerk
Documents for
Future Reference
2 hours and 25
TOTAL
minutes

269
 HOUSING COMMUNITY DEVELOPMENT and
RESETTLEMENT DEPARTMENT

1. ACCREDITATION OF COMMUNITY MORTGAGE PROGRAM (CMP)

MOBILIZERS / ORIGINATORS
The Department evaluates requirements submitted by applicants for accreditation as CMP
Mobilizer or Originator and Issues Certificate of Accreditation to qualified applicants.

Office or Division: Community Mortgage Program under Housing and Resettlement

Division
Classification: Highly Technical Transaction
Type of Transaction: G2C - Government to Citizen
CMP Mobilizers
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Registration from SEC(latest Securities and Exchange Commission
GIS) /HLURB/CDA (1 original copy) 1 (SEC)/Housing Land Use Regulatory Board
photocopy (HLURB)-Homeowners’ Association Franchising
and Adjudication Unit /Cooperative Development
Authority
Project Basic Information Sheet (1 original HCDRD –Housing and Resettlement
copy) 1 photocopy Division/Community Mortgage Program Section
Originators Profile (1 original copy) 1 HCDRD –Housing and Resettlement
photocopy Division/Community Mortgage Program Section
Latest Financial Statement (1 original Community Association
copy) 1 photocopy
Memorandum of Agreement with HCDRD –Housing and Resettlement
landowner and beneficiary association (1 Division/Community Mortgage Program Section
original copy) 1 photocopy

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Applicant shall 1.Accept request None 15 minutes Receiving Staff
submit written request and review if HCDRD Receiving
to HCDRD for registration at Area
accreditation as CMP SEC/HLURB/CDA Receiving Staff
Mobilizer. is attached. Office of the
Department Head

None 14 days Project Coordinator

Section Head
1.1 Conduct Division Head
ocular inspection Housing and
Resettlement
/investigation and Division
prepares report /

270
 recommendation
for approval of the None 45 minutes Division Head
Department Head Housing and
Resettlement
Division
1.2 Issue Department Head
Office of the
Certificate of Department Head
Accreditation for
approved
applications
TOTAL: None 15 days

2. AVAILMENT OF SOCIALIZED HOUSING UNIT AND SOCIALIZED

CONDOMINIUM UNIT
This is a program wherein the Quezon City Government initiated construction of socialized
housing/condominium projects and make the constructed units available for application to its
qualified residents through a housing loan scheme.

Office or Division: Direct Sale Section under Housing and Resettlement Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen;G2G –Government to Government
Who may avail: Qualified informal settler families, government employees and other
Quezon City residents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Proof of Income (Certificate of Employment
and Compensation, Certificate of
Engagement, Pay slip, ITR) (1 original and Employer of Client, BIR
1 photocopy)
Marriage Contract / Birth Certificate of
borrower & Spouse (1 original and 1
photocopy) PSA
Valid ID and company ID with signature (1 Client (applicant),BIR, Post Office, DFA, PSA,
photocopy) SSS, GSIS, Pag-IBIG
Client (applicant),BIR, Post Office, DFA, PSA,
SSS, GSIS, Pag-IBIG
Valid ID of spouse (1 photocopy)
1x1 picture 4 copies original Client (Applicant)
Client to secure from Meralco, Maynilad and
others
Proof of Billing (1 original )
If OFW, Contract of Service and Special Consulate Office, Citizen or Client being
Power of Attorney(Executed with the represented

271
appropriate Consulate Office) (1 original
copy)
Barangay Clearance (1 original ) Barangay Hall
Certificate of No Property (1 original ) City Assessor’s Office
Family Picture 3R (2 original copy) Client (Applicant)
NBI Clearance ( 1 original 1 photocopy) NBI
BIR TIN copy of ID (if necessary) BIR
(1 photocopy)
Recommendation of Development Officer, Development Officer of HCDRD – Housing and
if ISFs (1 original copy) Resettlement Division/Community Development
Section

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit applications 1.Screen None 3 days Administrative Aide
with attached applications / Pre IV
requirements to Direct evaluate Housing and
Sale Section for pre requirements. Homesite
evaluation. Regulation Officer
II
Direct Sale Section

2.Attend the 2. Conduct None 1 day Section Head,

orientation / seminar orientation / Housing and
at HCDRD seminar. Homesite
Conference Room. Regulation Officer
IV
Direct Sale Section
3.Sign loan 3. Facilitate the None 3 days Section Head,
documents as signing of Administrative Aide
scheduled at HCDRD. beneficiary loan IV
documents and Direct Sale Section
include other
documents/ forms/
pleadings for
encoding.

3.1 Review Section Head,

None 2 days
application and Administrative Aide
loan documents IV
and submit to Direct Sale Section
PAG-IBIG Fund
TOTAL None 9 days

3.BENEFICIARY/IES ACCOUNTS SERVICES AND MANAGEMENT -

Amortization Payment

272
The Department through Accounts Management and Monitoring Section issues order of
payment to beneficiaries of Socialized Housing Program who will pay their monthly
amortizations.
Office or Division: Accounts Management and Monitoring Section under Support
Services Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Quezon City Socialized Housing Beneficiaries
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Contract to Sell (2 photocopy ) HCDRD –Housing and Resettlement
Division/Direct Sale Section
Official Receipt (original and photocopy ) City Treasurer’s Office
Title and/or Technical Description (2 HCDRD –Housing and Resettlement
photocopy) Division/Direct Sale Section
Letter Request (1 original) Client
Valid ID Government Issued Identification BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Card IBIG
NBI Clearance (1 original) NBI
Authorization Letter (if necessary) Client
(1 original)
Special Power of Attorney (SPA) Client
(if necessary) (1 original)

AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1.Request for order of 1.Issue Order of None 5 minutes Housing and
payment at Accounts Payment Homesite
Management and Regulatory Officer II
Monitoring Section. Accounts
Management and
Monitoring Section
2.Present Official 2.Record /(Entry) None 5 minutes H&HRO II
Receipt of Payment to the individual Accounts
from City Treasurer’s ledger on payment Management and
Office to Accounts made on a Monitoring Section
Management and particular
Monitoring Section. program.
TOTAL None 10 minutes

4. BENEFICIARY/IES ACCOUNTS SERVICES AND MANAGEMENT –

ISSUANCE OF CERTIFICATE OF FULL PAYMENT

273
The Department through the Accounts Management and Monitoring Section issues certificate of
full payment to fully paid beneficiaries of Socialized Housing Program.
Office or Division: Accounts Management and Monitoring Section under Support
Services Division
Classification: Simple transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Valid ID (Any Government Issued ID) BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Original Copy IBIG
Authorization Letter (if necessary) Beneficiary
(1 original)
Special Power of Attorney (if necessary) 1 Beneficiary
original)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1.Submit letter 1. Release None 10 minutes H&HRO II
requesting for a Certification of Full Accounts
certification of full Payment. Management and
payment to Accounts Monitoring Section.
Management and
Monitoring Section.

TOTAL: None 10 minutes

5. BENEFICIARY/IES ACCOUNTS SERVICES AND MANAGEMENT –

REQUEST FOR INDIVIDUAL ACCOUNT BALANCES / STATEMENT OF
ACCOUNT)
The Department through Accounts Management and Monitoring Section issues/releases
Individual Ledger Account to beneficiaries of Socialized Housing Program.
Office or Division: Accounts Management and Monitoring Section under Support
Services Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

274
Valid ID (Any Government Issued ID) BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Original Copy IBIG
Authorization Letter (if necessary) (1 Beneficiary
original )
Special Power of Attorney (if necessary) 1 Beneficiary
original )

AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1.Request for 1.Release/Issue None 10 minutes H&HRO II
individual ledger Individual Ledger Accounts
account at Accounts Account Management and
Management and Monitoring Section
Monitoring Section.
TOTAL None 10 minutes

6. CENSUS-SURVEY OF QUEZON CITY INFORMAL SETTLERS AND

POTENTIAL BENEFICIARIES – REQUEST FOR CENSUS-SURVEY/
VALIDATION)
The HCDRD is mandated to conduct census survey in the community of urban poor in all districts
of the City to determine the exact location and number of the informal settler families (ISFs)
occupying different areas in every barangay and to gather vital information/ data relative to their
living condition as well as to prepare and consolidate records of their socio-economic profile.
HCDRD acts on the request for census-survey /validation of specific area with ISFs.
Office or Division: Census –Survey Section under Census and Planning Division
Classification: Qualified for Multi-Stage Processing
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request (1 original copy) Client (Applicant)
Land Title (1 certified true copy) Register of Deeds
Vicinity map/location map (1 certified true Client
copy)
Tax Declaration (1 certified true copy) City Assessor’s Office

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit letter 1.Receive letter None 5 minutes Section Head
request for Census- request for census Census and
Survey to Census and checks if Planning Division
Survey Section . required

275
 documents are
attached.
2. Attend meeting for 2. Conduct None 10 days Census Team
pre-investigation investigation and Census and
guided by the Census ocular inspection. Planning Division
Team.
2.1 Write a letter None 2 days Census Team
to Brgy. Captain Leader/Section
for the conduct Chief
Census Survey Census and
Planning Division
3. Attend briefing for 3. Conduct actual None 1 days Census Team
the schedule of actual Census Survey Census and
census guided by the Planning Division
Census Team.
3.1 Evaluate None 15 days Section Head
accomplished Census and
Forms (protocol) Planning Division

3.2 Encode Encoders

ISFs Data after None 15 days Census and
census conducted. Planning Division

3.3 Plotting and Census Mapper

finalization of None 1 day Census and
structural Map Planning Division
4. Secure copy of 4. Provide copy of None 5 days Dept. Head,
masterlist from Masterlist. Assistant
Census and Planning Department Head
Division. HCDRD
Section
Head/Division
Head
Census and
Planning Division
TOTAL: None 24 days,
0 Hour(s),
5 minutes
Request for Census Qualified for Multi-Stage Processing
Survey/Validation

7.CENSUS-SURVEY OF QUEZON CITY INFORMAL SETTLERS AND

POTENTIAL BENEFICIARIES – REQUEST FOR STRUCTURAL MAPPING
The HCDRD is mandated to conduct census survey in the community of urban poor in all
districts of the City to determine the exact location and number of the informal settler families
(ISFs) occupying different areas in every barangay and to gather vital information/ data relative
to their living condition as well as to prepare and consolidate records of their socio-economic
profile.
The HCDRD processes request for a copy of the structural map.
Office or Division: Census –Survey Section under Census and Planning Division

276
Classification: Complex Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request (1 original copy) Client (Applicant)
Land Title (1 certified true copy) Register of Deeds
Vicinity map/location map (1 certified true Client
copy)
Tax Declaration (1 certified true copy) City Assessor’s Office

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit letter request 1.Receive letter None 3 minutes Section Head
for structural mapping request and Census Survey
with attached check if required Section
requirements to documents are
Census Survey attached.
Section.
2.Follow up for 2. Release copy None 5 days Section Head
validated/verified copy of structural map Division Head
of structural map of Census Survey
the area concerned at Section
Census Survey
Section.
TOTAL None 5 days,
0 Hour(s),
3 minutes

8.CENSUS-SURVEY OF QUEZON CITY INFORMAL SETTLERS AND

POTENTIAL BENEFICIARIES –REQUEST FOR ISSUANCE OF CENSUS
MASTERLIST –(ASSOCIATION/INSTITUTIONS/
LANDOWNER(S)/GOVERNMENT)

The HCDRD is mandated to conduct census survey in the community of urban poor in all
districts of the City to determine the exact location and number of the informal settler families
(ISFs) occupying different areas in every barangay and to gather vital information/ data relative
to their living condition as well as to prepare and consolidate records of their socio-economic
profile.

HCDRD processes request for a copy of masterlist.

Office or Division: Census –Survey Section under Census and Planning Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen ;G2G-Government to Government
Who may avail: Informal Settler Families in Quezon City

277
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original copy) Client (Applicant)
Land Title (1 certified true copy) Register of Deeds
Vicinity map/location map (1 certified true Client
copy)
Tax Declaration (1 certified true copy) City Assessor’s Office

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit letter 1.Receive letter None 3 minutes Assistant
request from request and Department Head /
Association / validate records of Division Head /
Institution / requesting party Section Head
Landowner(s) / Census Survey
Government for Section
issuance of a copy of
a masterlist.to
HCDRD.
2.Follow up request 2.Report validation None 10 days Assistant
and receives the result as per client Department Head /
result of verification request Division Head /
from Census Survey Section Head
Section. Census and
Planning Division
TOTAL None 10 days,
0 Hour(s),
3 minutes

278
9. CENSUS-SURVEY OF QUEZON CITY INFORMAL SETTLERS AND
POTENTIAL BENEFICIARIES – REQUEST FOR ISSUANCE OF INDIVIDUAL
CENSUS CERTIFICATE)

The HCDRD is mandated to conduct census survey in the community of urban poor in all
districts of the City to determine the exact location and number of the informal settler families
(ISFs) occupying different areas in every barangay and to gather vital information/ data relative
to their living condition as well as to prepare and consolidate records of their socio-economic
profile. The HCDRD processes request for individual census certificate.

Office or Division: Census –Survey Section under Census and Planning Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request (1 original copy) Client
Census Tag Client/ISF (Individual)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit letter 1.Receive letter None 3 minutes Section Head
requesting for request with Census Survey
issuance of individual attached census Section
census certificate to tag.
Census Survey
Section.
2.Get the requested 2.Release copy of None 1 day Department Head
copy of individual individual census Assistant
census certificate certificate after Department Head
from Census Survey record verification. Division Head
Section. Section Head
Census and
Planning Division
TOTAL: None 1 day,
0 Hour(s),
3 minutes

10. ISSUANCE OF CLEARANCE FOR SOCIALIZED HOUSING BASIC

UTILITIES SERVICES – ISSUANCE OF CERTIFICATION/CLEARANCE FOR
ELECTRIFICATION PROGRAM)

279
Provides assistance to ISFs and other qualified program beneficiaries in their applications for
electrification program.
Office or Division: Basic Utilities and Other Services Section under Support
Services Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Quezon City Qualified Informal Settlers, Community Mortgage
Program and Quezon City Socialized Housing Beneficiaries, and
Quezon City Resettlement Area
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance for electrification Barangay Hall
application at MERALCO (1 original, 1
photocopy)
Valid ID (Any Government Issued ID (1 BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
photocopy) IBIG
HOA Certification if beneficiary of HOA of Client
CMP.Direct Sale and Socialized Housing
Project (1 original copy)
Letter Request (if HOA/group) (1 original, 1 President of Community Association
photocopy)
MERALCO Bill (for reconnection of meter Client
with same name )(1 photocopy)
MERALCO Bill and waiver ( for Client
reconnection of meter and transfer of
service name (1 photocopy)
If through representative
Authorization Letter (with valid ID)1 original Client
copy
Valid ID of Representative (Any Client
government Issued ID (1 photocopy but to
present original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Request for 1.1Check / Section Chief/ H
Issuance of Validate submitted and HRO II
3 days
Meralco and documents and None Administrative Aide
Electrical process clearance VI
Certification / required for Basic Utilities and
Clearance. electric connection Servicing Section
at MERALCO.
Support Services
Division
1.2 Release
Meralco and None 5 minutes
Electrical Section Chief/H
and HRO II

280
 Certification / Administrative Aide
Clearance. VI/Encoder
Basic Utilities and
Servicing Section
Support Services
Division.

TOTAL: None 2 days ;

0 hour;
5 minutes

11. ISSUANCE OF CLEARANCE FOR SOCIALIZED HOUSING BASIC

UTILITIES SERVICES –ISSUANCE OF WATER CLEARANCE)
Provides assistance to ISFs and other qualified program beneficiaries in their applications for
water connection program.

Office or Division: Basic Utilities and Servicing Section under Support Services
Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Barangay Clearance for water connection Barangay
application
Valid ID of applicant ( Any government Client (To secure from BIR, Post Office, DFA,
issued ID) PSA, SSS, GSIS, Pag-IBIG)
HOA Certification if beneficiary of CMP. Community Homeowners’ Association.
Direct Sale and Socialized Housing Project
(1 original copy)
Letter Request (if HOA/group) (1 original, 1 Community Association
photocopy)
If through representative
Authorization Letter (with valid ID)1 original Client (applicant)
copy
Valid ID of Representative (Any (To secure from BIR, Post Office, DFA, PSA,
government Issued ID (1 photocopy but to SSS, GSIS, Pag-IBIG)
present original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

281
1. Request for release 1.1Review None 3 days Section Chief
of Clearance required submitted Housing and
for water connection documents and Homesite
at Basic Utilities and process clearance Regulatory Officer
Servicing Section. for water II
connection Administrative Aide
(Maynilad / MWCI) VI
Basic Utilities and
Servicing Section

None Section Chief

1.2 Release 5 minutes Housing and
Clearance for Homesite
water Connection Regulatory Officer
II
Administrative Aide
VI
Basic Utilities and
Servicing Section

TOTAL: None 3 days

0 hour;
5 minutes

282
12. ISSUANCE OF CLEARANCE / CERTIFICATION FOR TAX EXEMPTION
PURPOSES OF LOTS INVOLVING SOCIALIZED HOUSING/OCCUPIED BY
INFORMAL SETTLER FAMILIES (ISF) –Subject Property is already identified
as fully occupied by Informal Settlers
Issues or releases certification/s to landowners indicating that their property/ies is/are fully
occupied by ISFs as a requirement for exemption from the imposition of idle land tax.

Office or Division: Office of the Department Head

Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Landowners whose property is fully occupied by ISF’s
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original copy) Land owner
Title (1 photocopy) Land owner (copy from Register of Deeds)
Tax Declaration (1 photocopy) Land owner (copy from City Assessor’s Office)
Vicinity Map / Location Plan (1 photocopy) Land owner
Tax Map (From City Assessor’s Office) (1 Land owner (copy from City Assessor’s Office)
original copy)
Memorandum of Agreement (If Property is
intended for Community Mortgage Land owner
Program (CMP) or other similar Socialized
Housing Project) (1 photocopy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Land owner submit 1.Receive letter None 5 minutes Receiving Officer
letter request with request with Office of the
attached complete Department Head
requirements to documentary
HCDRD. requirements.
Assistant
1.2 Documents
None 2 days Department Head
duly reviewed and
Department
signed.
HCDRD
2.Get the requested 2.Release copy of None 5 minutes Releasing Officer
copy of certification certification. Office of the
from the Releasing Department Head
Officer, Office of the
Department Head.
TOTAL: None 2 days,
0 Hour(s),
10 minutes

13. ISSUANCE OF CLEARANCE / CERTIFICATION FOR TAX EXEMPTION

PURPOSES OF LOTS INVOLVING SOCIALIZED HOUSING/OCCUPIED BY
283
INFORMAL SETTLER FAMILIES (ISF) –Subject Property needs Site
Inspection/Verification
Issues or releases certification/s to landowners indicating that their property/iesis/are fully
occupied by ISFs as a requirement for exemption from the imposition of idle land tax.

Office or Division: Office of the Department Head

Classification: Complex Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Landowners whose property is fully occupied by ISF’s
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original copy) Land owner
Title (1 photocopy) Land owner (copy from Register of Deeds)
Tax Declaration (1 photocopy) Land owner (copy from City Assessor’s Office)
Vicinity Map / Location Plan (1 photocopy) Land owner
Tax Map (1 original copy) Land owner (copy from City Assessor’s Office)
Memorandum of Agreement (If Property is Land owner
intended for Community Mortgage
Program (CMP) or other similar Socialized
Housing Project) (1 photocopy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Landowner submit 1.1 Receive letter None 5 minutes Receiving Officer
letter request and request and Office of the
requirements checks if required Department Head
documents are
attached
None 5 days Housing and
1.2 Conduct
Homesite
verification /site Regulation Officer
inspection of the II
subject property Technical Section
whether or not the Census and
subject property is Planning Division
fully occupied by
Informal Settlers
• If identified,
shall issue a
certification
• If not, a letter
reply will be
provided for
the client’s
information
None 2 days Assistant
Department Head
Department

284
 1.2 Documents HCDRD
duly reviewed and
signed.

2.Get the requested 2.Release copy of None 5 minutes Releasing Officer

copy of certification certification Office of the
from Releasing Department Head
Officer , Office of the
Department Head
TOTAL: None 7 days,
0 Hour(s),
10 minutes

14. LOT ACQUISITION THROUGH COMMUNITY MORTGAGE PROGRAM

The Quezon City Government as originator through HCDRD implements Community Mortgage
Program (CMP). A financing program of the Social Housing Finance Corporation (SHFC)
which assists legally organized associations of underprivileged and homeless citizens to
purchase and develop a tract of land under the concept of community ownership.

Office or Division: Community Mortgage Program under Housing and Resettlement

Division
Classification: Qualified for Multi-Stage Processing
Type of Transaction: G2C – Government to Citizen ; G2G –Government to Government
Who may avail: Community Associations (CA) of urban poor families; Landowners
(LO) of private properties; Individual Client for Socialized Housing

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Landowners
Letter Request (1 original,1 photocopy) Client
Titles with certificate of three(3) titles back Registry of Deeds
(1 certified true copy),(2 photocopy)
Tax Declaration (1 certified true copy),(2 City Assessor’s Office
photocopy)
Tax Clearance / Tax Receipts (1 certified City Treasurer’s Office
true copy) (2 photocopy)
Vicinity Map / lot plan signed by Geodetic City Assessor’s Office
Engineer (1 certified true copy) (2
photocopy)
Proof of road right-of-way (1 certified true Department of Engineering
copy) (2 photocopy)
Special Power of Attorney if owner has Citizen or Client Being Represented
attorney-in-fact (1 original copy) (2
photocopy)
DENR Clearance (1 certified true copy) (2 DENR
photocopy)
Community Associations (CA)

285
Letter Request (1 original) (2 photocopy) Community Association
List of Beneficiaries (Census Survey by HCDRD – Census Survey Section
HCDRD) (1 original) (2 photocopy)
Individual Client for Socialized Housing
Proof of Income (1 original) (2 photocopy) Client
Marriage Contract (1 original) (2 PSA
photocopy)
Birth Certificate (1 original) (2 photocopy) PSA
Homeowner’s Clearance (1 original) (2 HOA of Client
photocopy)
Barangay Clearance (1 original) (2 Barangay Hall
photocopy)
May submit requirement and follow up
through email at email address:
HCDRD@quezoncity.gov.ph

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

286
1.Submit Letter 1.1Receive letter None 5 minutes Receiving Clerk
request with the request from Administrative
requirements Client. Division
attached to HCDRD.
None 1 day Receiving Clerk
1.2Validate Administrative
submitted Division
documents and
attachments. None 5 minutes Assistant
Department Head /
Office of the
2.1 Transmit to Assistant
the Assistant Department Head
Department Head
for review. Department Head
None 1 day Office of the Dept.
Head

2.2 Receive Project Coordinator

report for proper None 2 days Community
disposition. Mortgage Program
Section

2.3 Conduct site None 5 days Division Head

inspection and Section Head
CMP CMP Project
orientation Coordinator
Community
Mortgage Program
Section
2.4 Mediates
negotiations None 7 days Project Coordinator
between lot Community
owner and Mortgage Program
community Section
association.

2.5 Prepare all

necessary
documents for
enrollment for
CMP.

287
 None 1 day Project Coordinator
2.6 Submit
Community
requests to
Mortgage Program
Social Housing
Section
Finance
Corporation
(SHFC) for
purchase
commitment
line (PCL)
project
enrollment and
application
2.Follow-up action 2.1 Give None 7 days Division Head
taken on the request feedback to Section Head
for project enrollment client with Community
attached report Mortgage Program
and findings. Housing and
Resettlement
Division

None 7 days Section Head

2.2 Comply Project Coordinator
and submit Community
findings to Social Mortgage Program
Housing Finance Section
Corporation
SHFC.
3.Review/Sign 3.Submit None 5 days Section Head
documents required complete loan Community
under the Mortgage documents to Mortgage Program
Program Section the Social Section
Housing
Finance
Corporation
(SHFC).
TOTAL: None 36 days,
0 Hour(s),
10 minutes

Lot Acquisition Qualified for Multi-Stage Processing

through Community
Mortgage Program

288
15. LOT ACQUISITION THROUGH DIRECT SALE PROGRAM
The City Government’s program that assists the informal settler families (ISFs) to acquire the
city- owned or privately owned lot currently occupied by them through Direct Sale Scheme.

Office or Division: Direct Sale Section under Housing and Resettlement Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen;G2G-Government to Government
Who may avail: Beneficiaries of Socialized Housing Projects under Direct Sale
Scheme-Lot Only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Community Association
Ordinances/Resolution regarding lot Quezon City Council
disposal.
Approved subdivision plan Quezon City Council /DENR
Memorandum of Agreement Quezon City LGU
Title Registry of Deeds
Tax Declaration Assessor’s Office
Masterlist of beneficiaries HOA
Requirements of Beneficiary
Proof of income Client’s Employer
Marriage Contract PSA
Birth Certificate PSA
Homeowners’ Association (HOA) Community Association
Clearance
Barangay Clearance Office of the Barangay
Valid ID (Any government issued ID) Client (To secure from BIR, Post Office, DFA,
PSA, SSS, GSIS, Pag-IBIG)
Special Power of Attorney (SPA) (if Client
necessary)
For Issuance of Contract to Sell
Residence Certificate Treasury Department QC government or Office of
the Barangay
Homeowners’ Association Clearance Community Association
Valid ID (Any government issued ID) Client (To secure from BIR, Post Office, DFA,
PSA, SSS, GSIS, Pag-IBIG)
For Signing of Deed of Absolute Sale
Inspection Report Direct Sale Section – Project Coordinator
Certificate of Payment City Treasurer’s Office

289
Certificate of Full Payment HCDRD
Certificate of Tax Exemption City Treasurer’s Office
Special Power of Attorney (if necessary) Client
Marriage Contract/Death Certificate PSA
Request for original owner’s duplicate
Transfer Certificate of Title
Valid ID (Any government issued ID) Client (To secure from BIR, Post Office, DFA,
PSA, SSS, GSIS, Pag-IBIG
Special Power of Attorney (if necessary) Client

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Community 1.1Receive None 10 minutes Receiving Clerk/s
Association shall request with HCDRD
submit request to attached
avail of Direct Sale requirements and
Program with the forwards to the
requirements. Office of the
Department Head.
Department Head
1.2 Review
None 2 days HCDRD
documents
Division Head
submitted.
Housing and
Resettlement
Division

1.3 Prepare Section Head

Contract to Sell None 3 days Direct Sale Section
(CTS)
2.Proceed to Payment 2.Issue Order of PHP. 5 minutes
for Awards and Payment 130.00 Administrative Aide
Processing Fee. IV
Direct Sale Section
(Ref. Ord.NC-75 S-
89)
3.Request copy of 3.Release None 10 minutes Administrative Aide
Contract to Sell. Contract to Sell to IV
project beneficiary Housing and
Homesite
Regulatory Officer
II
Direct Sale Section
4.Request for signing 4.1Review the None 5 days Department Head
Deed of Absolute submitted Division Head
Sales (DOAs documents HRD

4.2Prepare Deed Section Head

of Absolute Sale H&HRO II
(DOAS) for Direct Sale Section
signing

290
5.Request for release 5. Release None 5 days Section Head
of Owner’s Duplicate original owner’s Staff
Transfer Certificate of duplicate Copy of Direct Sale Section
Title Transfer
Certificate of Title
(upon receipt from
RD)
Note: Upon
approval of the
Division Head,
Assistant
Department Head
and Department
Head
TOTAL: PHP. 15 days,
130.00 0 Hour,
25 minutes

16. PROVIDE ASSISTANCE TO COMMUNITY ASSOCIATIONS/ INDIVIDUAL,

LANDOWNER OR OTHER SECTORS OF SOCIETY / GOVERNMENT
INSTITUTIONS IN ACCORDANCE WITH R.A. 7279

The HCDRD through the Community Development Section initiates the set-up of community
organizations in the depressed/blighted areas to bring greater social awareness and
participation. Likewise, the section provides assistance to an individual, community associations,
landowners or other sectors of society, act on their requests and queries in accordance with
Republic Act 7279.

Office or Division: Community Development Section under Housing and

Resettlement Division
Classification: Qualified for Multi-Stage Processing
Type of Transaction: G2C - Government to Citizen
Who may avail: Clients whose concerns are within the mandate / jurisdiction of this
Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter with complete personal Client
circumstances, address and contact
number with attached documents

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit letter 1.Receive Letter None 5 minutes Community
request with attached Request Development
documents to Officer
Community Community
Development Section. Development
Section
2.Report to 2.Conduct None 2 days Community
Community Preliminary Development
Investigation Officer

291
Development Officer Community
for further case review Development
2.1 Conduct
None 1 day Section
Ocular Inspection
Community
Development
Section
2.2 Prepare
invitations to Community
concerned parties None 2 days Development
for a meeting Officer
subject to Community
confirmation Development
Section

Community
2.3) Conduct 3 days Development.
meetings with None Officer
concerned parties Community
Development
Section

Section Head
2.4) Review and Community
analyze the None 2 days Development
situation Officer
Community
Development
Section

Section Head
Community
Development.
Officer
Community
Development
Section

3.Attend consultation 3.Prepare Reports None 10 days Section Head /

and arbitration and Community
meetings at the area Recommendations Development
or HCDRD based on the Officer
Conference Room. submitted Community
investigation Development
report. Section
4.Attend final meeting 4.Submit Final None 5 days Section Head/
for the preparation of Report of Action Community
final report at the area Taken Development
Officer
Community
Development
Section
TOTAL: None 26 days,
0 Hour(s),

292
 5 minutes
Provide Assistance to Qualified for Multi-Stage Processing
Community
Associations/Individua
l, Landowner or Other
Sectors of
Society/Government
Institutions in
accordance with RA
7279.

17. RECEIVE COMPLAINTS/REPORTS FOR RESOLUTION/S OF HCDRD

COMMITTEE IN ACCORDANCE WITH IRR PURSUANT TO ORDINANCE NO.
SP-2444-SERIES OF 2015 (AND IN ACCORDANCE WITH EXECUTIVE ORDER
NO.44, SERIES OF 2019 AND LOCAL GOVERNMENT CODE OF 1991)
The Department acts on the complaints or reports relative to non-compliance to City Ordinance
SP-2444 Series of 2015 either by personal delivery or through e-mail.

Office or Division: Legal Support Group under the Office of the Department Head
Classification: Highly Technical Transaction
Type of Transaction: G2C - Government to Citizen
Who may avail: (As per Section 5 Rule III- Implementing Rules and Regulations
Pursuant to Ordinance No. SP -2444 Series of 2015)
5.1 At the instance of Committee- (the Committee shall designate a
representative from the HCDRD to conduct ocular inspection and
survey of socialized housing sites within Quezon City and perform
related monitoring activities to determine existence of non-conformist
occupant/s or recalcitrant/s).
5.2At the Instance of any interested person/s and/or duly authorized
representative/s of a beneficiary Homeowner’s Association.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Verified Complaint (either by personal Client
delivery or through email at email address:
HCDRD@quezoncity.gov.ph) (1 original
copy)
Documentary Evidence (1 original copy) Client
Investigation Report duly signed by HOA of Client
authorized and/or concerned HOA officer
(1 original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Any interested 1.Accept the None 14 days HCDRD
person/s and/or duly complaint, verifies Committee (IRR
authorized it through conduct pursuant to
representative/s of a of ocular Ordinance SP –

293
beneficiary inspection and 2444 Series of
Homeowner’s investigation. 2015)
Association-submits HCDRD
1.1Notify
Verified Complaint. None 1 day Legal Support
complainant and Group
respondents. HCDRD

TOTAL: None 15 days

Receive Complaints/Reports for Service is covered under City Ordinance SP-
Resolutions/s of HCDRD Committee in 2444; Executive Order No. 44 and Local
accordance with IRR Pursuant to Government Code of 1991.
Ordinance No. SP-2444 Series of 2015
and in accordance with Executive Order
No. 44, Series of 2019 and Local
Government Code of 1991

294
18. RELOCATION AND RESETTLEMENT PROGRAM
The program that relocates and resettles persons and other informal settler families (ISFs) living
in danger areas. The HCDRD shall, prior to relocation, ensure the availability of a relocation or
resettlement site that is compliant with the requirement of existing laws.

Office or Division: Community Development Section under Housing and

Resettlement Division
Classification: Qualified for Multi-Stage Processing
Type of Transaction: G2C - Government to Citizen
G2G- Government to Government
Who may avail: Informal Settler Families in Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter request (1 original copy) Client
Valid ID (Any Government Issued BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Identification Card) 1 photocopy (to IBIG
present original copy)
Investigation Report and Other Required HCDRD-Community Development Section
Documents (1 original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit letter 1. Receive letter None 5 minutes Community
request with attached request and Development
requirements to checks attached Officer
Community requirements. Community
Development Section. Development
Section
2.Attend consultation 2.Assigned None 5 days Community
meetings / Social Development Development
Preparation at the site Officer initiate Officer
or at Barangay. series of meetings Community
and dialogues in Development
compliance with Section
Republic Act
7279.

3.Submit the list of 3.Submit Report None 10 days Community

relocation from Development Development
requirements to Officer assigned Officer
HCDRD front desk based on the Community
investigation Development
report submitted. Section

295
4.Attend pre- 4. Conduct pre- None 1 day Community
relocation seminar at relocation seminar Development
the site or at at the site or at Officer
Barangay. Barangay. Community
Development
Section

4.1 Indorse the list None 10 days Department Head

and requirements Assistant
for pre- Department Head
qualification of HCDRD
data to NHA Section Head
Community Devt.
Section
5.Attend orientation 5.Guide the client None 10 days Community
and receive schedule and implement the Development
of actual relocation at selection of Officer
the area or HCDRD beneficiaries as Community
Conference Room. per NHA Development .
qualification. Section
TOTAL: None 36 days,
0 Hour(s),
5 minutes
Relocation and Service is covered under RA 7279; Qualified for Multi-stage
Resettlement processing.
Program

HOUSING COMMUNITY DEVELOPMENT

AND RESETTLEMENT DEPARTMENT
INTERNAL SERVICES

1. ACCEPTING APPLICATIONS FOR AVAILABLE POSITIONS

The Department through the Administrative Division accepts applications for available vacant
positions in accordance with existing rules and regulations of the government.
Office or Division: Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: Applicants for vacant position, HCDRD Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Applicants for available positions
Accomplished Personal Data Sheet (PDS) Client (Applicant)

296
Certificates of Relevant Trainings Agency that conducts training
Diploma Universities/ Colleges/ Schools

Transcript of Record Universities/ Colleges/ Schools

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit application 1.1 Evaluate None 1 hour Administrative
with requirements. applicant’s Officer V
documents. Administrative
Division

1.2 Undergo None 2 hours Administrative

examination and Officer V
interview. Chief
Administrative
Officer
Administrative
Division

1.3 Prepare None 1 day Administrative

recommendation Officer V
and endorsement Chief
to the Assistant Administrative
Department Officer
Head/Department Administrative
Head for final Division
assessment.
2.Follow up results of 2.1 Inform None 15 minutes Administrative
examinations and applicant/s status Officer V
assessment. of application. Chief
Administrative
Officer
Administrative
Division

2.2 Forward None 1 day Administrative

considered Officer V
application/s to the Chief
Human Resource Administrative
and Management Officer
Department for Administrative
approval of the Division
City Mayor.
TOTAL: None 2 days;
3 hours;
15 minutes

2.ACCEPTING APPLICATIONS FOR LEAVE

297
The Department through its Administrative Division accepts application for leave submitted by
employees with necessary attachments relative to reasons for filing.
Office or Division: Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: Applicants for vacant position, HCDRD Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Vacation Leave: Accomplished Leave HCDRD Administrative Division
Form

Sick Leave: Accomplished Leave Form HCDRD Administrative Division

(medical certificate if needed)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Accept None 5 minutes Administrative
accomplished accomplished Assistant
application for leave application for Administrative
leave with the Officer V
requirement. Administrative
Division
1.1 Transmit to the None 15 minutes
Office of the Administrative
Assistant Officer V
Department Head Chief
Department Head Administrative
for approval. Officer
Administrative
Division

1.2 Attach None 2 minutes Administrative

approved leave Assistant
application in Administrative
attendance Officer V
monitoring report.
TOTAL: None 22 minutes

3. ACCEPTING APPLICATIONS FOR RETIREMENT BENEFITS

The Department through its Administrative Division shall accepts the requirements to process
retirement benefits of employees in accordance existing rules and regulations of the
government.
Office or Division: Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: Applicants for vacant position, HCDRD Employees

298
General Clearance HCDRD Administrative Division and other concerned offices
Office Clearance HCDRD Administrative Division
Certificate of No City Legal Department
Pending Case
RTC/MTC/Prosecutor’ RTC/MTC/City Prosecutor’s Office
s Clearance
Letter Application for Client (Applicant)
retirement
Certification of Leave HCDRD Administrative Division
Credits
Accomplished GSIS GSIS. Human Resource Management Department, HCDRD
Form Administrative Division
Service Record Human Resource Management Department
Declaration of Human Resource Management Department, HCDRD Administrative
Pendency/Non- Division
Pendency

ID Picture/Two Valid Applicant

IDs

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit application 1. Evaluate and Administrative
with requirements to verifies submitted 30 minutes Officer V
the HCDRD documents. Administrative
Administrative Division
Division.
1.1 Submit 30 minutes Administrative Staff
complete Administrative
documents to the Division
Human Resource
Management
Department for
further evaluation.

1.2 Inform the 10 minutes Administrative

employee to get Officer V
the documents Administrative
upon receipt of Division
complete
documents
(returned) from
HRMD with
attached
transmittal letter to
GSIS.
2.Receive complete 2. Advise 2 minutes Administrative
documents and employee to Officer V
submit to GSIS. submit GSIS
clearance as an

299
 attachment as Chief
required for claims Administrative
of terminal leave Officer
payment Administrative
Division
TOTAL: None 0 day;
1 hour;
12 minutes
Processing The service is
Applications for covered by RA
Retirement Benefits. 10154 and
Resolution No.
1302242.

4. ACCEPTING APPLICATIONS FOR TERMINAL LEAVE

The Department through the Administrative Division accepts application for Terminal Leave of
employees who separates from government service by resignation or retirement.
Office or Division: Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: Applicants for vacant position, HCDRD Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
General Clearance HCDRD Administrative Division and other
concerned offices
Office Clearance HCDRD Administrative Division
Certificate of No Pending Case City Legal Department
RTC/MTC/Prosecutor’s Clearance RTC/MTC/City Prosecutor’s Office
Letter Application for retirement Client (Applicant)
Certification of Leave Credits HCDRD Administrative Division
Accomplished GSIS Form GSIS. Human Resource Management
Department, HCDRD Administrative Division
Service Record Human Resource Management Department
Declaration of Pendency/Non-Pendency Human Resource Management Department,
HCDRD Administrative Division

ID Picture/Two Valid IDs HCDRD Employee

GSIS Clearance GSIS
Statement of Assets ,Liabilities and HCDRD Employee
Networth
Birth Certificate PSA
Ombudsman Clearance Office of the Ombudsman

300
Affidavit of Undertaking HCDRD Employee

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1.Submit application 1. Accept None 15 minutes Administrative
with requirements and application with Officer V
waits for the advice complete Chief
with regard to release requirements. Administrative
of terminal leave Officer
payment through Administrative
HCDRD Division
Administrative Office.
1.1 Transmit to None 30 minutes Administrative
Human Resource Officer V
Management Chief
Department to Administrative
start with the Officer
processing of Administrative
payment for Division
terminal leave.
TOTAL: None 0 day;
0 hour;
45 minutes

5. ISSUANCE OF CERTIFICATIONS NEEDED BY EMPLOYEES

The Department’s workforce requests for certifications with regard to employment,
employment and compensation, attendance office clearance and others.
Office or Division: Human Resource and Central Records Section under
Administrative Division
Classification: Simple
Type of Transaction: G2G
Who may avail: HCDRD Employees and other government offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Employees
None N/A
Other government Offices
Written Request From the requesting party

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME

1. Request for needed

certification from the Administrative Staff
Administrative 1.Give the log None 5 minutes Administrative
Division book to the client. Division

301
 1.1Prepare the None 15 minutes Administrative Staff
needed Administrative
certification. Division

Chief
Administrative
2. Receive requested 2.Release the Officer
None 10 minutes Administrative
certification certification.
from Administrative Officer V
Division. Administrative
Division

TOTAL: None 0day;

0 hour ;
30 minutes

6. ISSUANCE OF FORMS
The HCDRD employees request for forms to be accomplished relative to itineraries of
fieldworkers, applications for leave, renewal of identification cards and others.

Office or Division: Human Resource and Central Records Section under

Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: HCDRD Employees.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None N/A

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Request for a 1.Give log book to None 2 minutes Administrative Staff
specific form/s. the client. Human Resource
and Management
Section/
Budget and
Supplies Section
2.Wait for the release 2. Issue requested None 1 minute Administrative Staff
of form/s. forms. Human Resource
and Management
Section/
Budget and
Supplies Section
TOTAL: None 0 day;
0 hour;
3 minutes

302
7. RELEASE COPY OR CERTIFIED TRUE COPY OF DOCUMENT/S

The Department through the Administrative Division attends to the request of the employees
or other clients for issuance of a certified true copy of a document.

Office or Division: Human Resource and Central Records Section under

Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: HCDRD Employees and other government offices.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None N/A
In some cases, client has a copy of a Client
document which needs to be certified as a
true copy.

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Request for a 1. Give log book to None 5 minutes Administrative Staff
certified true copy of the client. Administrative
document at Division
Administrative
Division. 1.1.Check, None Administrative Staff
and verify with the 15 minutes Administrative
original copy on Division
file.

1.2 Certify None 3 minutes Administrative

document as a Officer V
true copy. Chief
Administrative
Officer
Administrative
Division
2. Wait for the 2. Release
release of a certified certified true copy None 5 minutes Administrative Staff
true copy of of document. Administrative
document. Division

TOTAL: None 0 day;

0 hour;
28 minutes

8.SUPPORTING WORKFORCE BY PROVIDING AVAILABLE SUPPLIES.

303
The Department through the Administrative Division provides the needed supplies of the
workforce in the performance of day to day work assignments and activities.

Office or Division: Administrative Division

Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: HCDRD Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
List of Needed Supplies Employee/Section Assigned

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Request for 1.Give Supplies None 5 minutes Supply Officer
supplies. Record Folder to Budget and Supply
reflect supplies Section
needed.

1.1 Check None 15 minutes Supply Officer

availability of Chief
requested Administrative
supplies and Officer
prepares for Budget and Supply
release upon Section
approval of the
Division Head.

2.Receive requested 2. Record names None 2 minutes Supply Officer

supplies of recipient and Budget and Supply
the quantity of the Section
requested
supplies.
TOTAL: None 0 day;
0 hour;
22 minutes

304
 INTERNAL AUDIT SERVICE

1 Compliance Audit
Compliance audit is the evaluation of the degree of compliance with laws, regulations,
managerial policies, and operating procedures in the LGU, including compliance with
accountability measures, ethical standards, and contractual obligations (1.9.1 Compliance
Audit, Department of Budget and Management (DBM) Internal Audit Manual for Local
Government Units (LGUs) (2016), p. 10).

Office or Division: Internal Audit Services

Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G – Government-to-Government
Who may avail: Executive Branch of the Quezon City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions
Office of the City Mayor (OCM)
from the City Mayor to conduct audit.
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS TIME
PAID
1. Submit the 1.0. Receive the
Endorsement Endorsement Internal Audit
Letter/Written Letter/Written Staff
None 5 Minutes
Instructions from Instructions and IAS
the City Mayor to forward to the
the IAS Office. Head of IAS
1.1. Evaluation if
the audit None 3 Hours, Head
request is 30 Minutes IAS
under the
scope of IAS
1.2. If the audit
request is:

1.2.1. Not under

the scope of
IAS:

Internal Audit
1.2.1.1. Preparation None Staff
of letter 4 Hours IAS
stating the
basis why
the audit
request is
declined
and submit
to the Head
of IAS for

305
 review and
approval.
Head
IAS
1.2.1.2. Review
and
approval of
the letter Internal Audit
4 Hours Staff
IAS
1.2.1.3. Submit the
letter to the
requesting
party and
copy
furnished to 25 Minutes
the City
Mayor

1.2.2.Under the
scope of IAS:

1.2.2.1. Assignment Head

and 4 Hours
IAS
discussion
of the
Project to
the IAS
staff
2 or 13 Days
1.3. Conduct of Internal Audit
(depending on
Compliance None Staff
the nature of
Audit IAS
the Project)
1.4. Draft audit
2 or 3 Days
report and Internal Audit
submit to the None (depending on Staff
Head of IAS the nature of IAS
for review and the Project)
approval
2 or 3 Days
1.5. Review and Head
None (depending on
approval of IAS
the nature of
audit report
the Project)
1.6. Submit audit Internal Audit
report to the None 25 minutes Staff
requesting IAS
party and copy

306
 furnished to
the City Mayor
If Project is:

Not under the

scope of IAS:
• 1 Day,
4 Hours
Total: –

Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days

2 Management Audit
Management audit is a separate evaluation of the effectiveness of internal controls adapted
in the operating and support services units/systems to determine whether they achieve the
control objectives over a period of time or as of a specific date.

This includes the determination of the degree of compliance with laws, regulations,
managerial policies, accountability measures, ethical standards, and contractual obligations
covering specific timeframes. It is a review and appraisal of the systems and processes,
organizational and staffing structures, operations and management practices, records,
reports, and performance standards of the agencies/units covered (1.9.2 Management Audit,
DBM Internal Audit Manual for LGUs (2016), p. 10).

Office or Division: Internal Audit Services

Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G – Government-to-Government
Who may avail: Executive Branch of the Quezon City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions
Office of the City Mayor (OCM)
from the City Mayor to conduct audit.
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS TIME
PAID
1. Submit the 1.0. Receive the
Endorsement Endorsement
Letter/Written Letter/Written Internal Audit
Instructions from Instructions and Staff
None 5 Minutes
the City Mayor to forward to the IAS
the IAS Office. Head of IAS

307
1.1. Evaluation if
the audit
request is
under the 3 Hours, Head
None IAS
scope of IAS 30 Minutes

1.2. If the audit

request is:

1.2.1. Not under

the scope of
IAS: 4 Hours

1.2.1.1. Preparation
of letter Internal Audit
stating the Staff
basis why IAS
the audit
request is
declined
and submit
to the Head
of IAS for None
review and
approval.

4 Hours Head
1.2.1.2. Review and IAS
approval of
the letter
Internal Audit
Staff
1.2.1.3. Submit the IAS
25 Minutes
letter to the
requesting
party and
copy
furnished
to the City
Mayor

1.2.2. Under the

scope of
IAS:

1.2.2.1. Assignment Head

and 4 Hours IAS
discussion
of the
Project to
the IAS
staff

308
 2 or 13 Days
1.3. Conduct of Internal Audit
(depending on
Management None Staff
the nature of
Audit IAS
the Project)
1.4. Draft audit
2 or 3 Days
report and Internal Audit
submit to the None (depending on Staff
Head of IAS for the nature of IAS
review and the Project)
approval
2 or 3 Days
1.5. Review and Head
None (depending on
approval of IAS
the nature of
audit report
the Project)
1.6. Submit audit
report to the Internal Audit
requesting None 25 Minutes Staff
party and copy IAS
furnished to the
City Mayor
If Project is:

Not under the

scope of IAS:
• 1 Day,
4 Hours
Total: –

Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days

3 Operations Audit
Operations audit is a separate evaluation of the outcome, output, process, and input to
determine whether government operations, programs, and projects are effective, efficient,
ethical and economical, including compliance with laws, regulations, managerial policies,
accountability measures, and contractual obligations. Operations audit of organizations,
programs, and projects involves an evaluation of whether or not performance targets and
expected results were achieved (1.9.3 Operations Audit, DBM Internal Audit Manual for LGUs
(2016), p. 10).

309
Office or Division: Internal Audit Services
Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G – Government-to-Government
Who may avail: Executive Branch of the Quezon City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions
Office of the City Mayor (OCM)
from the City Mayor to conduct audit.
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS TIME
PAID
1. Submit the 1.0. Receive the
Endorsement Endorsement Internal Audit
Letter/Written Letter/Written Staff
None 5 Minutes
Instructions from Instructions and IAS
the City Mayor to forward to the
the IAS Office. Head of IAS
1.1. Evaluation if
the audit Head
3 Hours,
request is None IAS
30 Minutes
under the
scope of IAS
1.2. If the audit
request is:

1.2.1. Not under

the scope of
IAS:
Internal Audit
Staff
1.2.1.1. Preparation IAS
of letter
stating the 4 Hours
basis why
the audit
request is
declined None
and submit
to the Head
of IAS for
review and
approval. Head
IAS

1.2.1.2. Review
and
approval of Internal Audit
the letter Staff
IAS

1.2.1.3. Submit the

letter to the

310
 requesting 4 Hours
party and
copy
furnished
to the City
Mayor

25 Minutes

1.2.2. Under the

scope of
IAS:

Head
4 Hours
1.2.2.1. Assignment IAS
and
discussion
of the
Project to
the IAS
staff
2 or 13 Days
1.3. Conduct of Internal Audit
(depending on
Operations None Staff
the nature of
Audit IAS
the Project)
1.4. Draft audit
2 or 3 Days
report and Internal Audit
submit to the None (depending on Staff
Head of IAS for the nature of IAS
review and the Project)
approval
2 or 3 Days
1.5. Review and Head
None (depending on
approval of IAS
the nature of
audit report
the Project)
1.6. Submit audit
report to the Internal Audit
requesting None 25 Minutes Staff
party and copy IAS
furnished to
the City Mayor
If Project is:

Total: –
Not under the
scope of IAS:

311
 • 1 Day,
4 Hours

Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days

312
 LIQUOR LICENSING REGULATORY BOARD

1. LIQUOR REGULATORY PERMIT for NEW ESTABLISHMENT

The Liquor Regulatory Permit for new establishment is issued to all operators of new
establishments dealing on liquor.

Office or Division: Liquor Licensing and Regulatory Board (LLRB)

Classification: Complex
Type of Transaction: G2C-Government to Client and G2B-Government to Business Entity.
All Operators of business establishment engage in retailing, wholesaling,
serving, manufacturing, distilling and producing liquor and/or intoxicating
Who may avail:
beverages dealing on liquor applying for liquor
permit.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Business Permit (photo copy) of the Business Permit and LLRB Office
Licensing Department (BPLD) Quezon City 4th Floor Civic Center Bldg. A
2. Official Receipt & Business Tax Bill (photo copy) of the City
Treasurer’s Office (CTO)
3. Security & Exchange Commission (SEC) Registration
Article of Incorporation & By-Laws (photo copy) for
Corporations or Partnerships
4. Department of Trade & Industry (DTI) Certificate of
Business Name Registration (photo copy) for Single
Proprietorship
5. Photo of front and inside of establishments (for Server only)
6. Barangay Clearance for Liquor (original copy)
7. Contract of Lease/ Transfer Certificate of Title (TCT)
(whichever is applicable)
8. Sketch of Location
9. Additional requirements: (if necessary)
a. Locational Clearance from the City Planning and
Development Department (CPDD)
b. Barangay Council Resolution
c. Homeowner’s Association or Neighbor’s Consent
d. Bureau of Fire Protection Fire Safety Inspection
Certificate
AGENCY FEES TO BE PROCESSING PERSON
CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
1. Accept/check RETAILER
1. All Operators of new and log the Beer – P400
establishment filled-up per annum
engage on liquor. application
Applicant to fill-up form and Local Wine –
application form and forward to P500 per 10 minutes License Processor
attached required Records annum
documents for Section.
processing by the Imported Wine
LLRB License – P2,000 per
Section. annum
2. Clearance Filling Fee
from the LLRB P20
Records 20 minutes Records Officer
Section to Special Permit
determine of

313
 any pending P2,000 per
case and/or annum
compliant
against the
establishment.
3. Physical/Actual WHOLESALER
Verification of Beer – P800
the place as to per annum
the actual
operation and Local Wine –
the P1,500 per
correctness of annum
information in
the application Imported Wine
2 days Verifier Assigned
and exact – P2,000 per
location and annum
submit findings
to Executive Filling Fee –
Officer for P40
appropriate
action. Special Permit
– P2,000 per
annum
4. Executive EATING
Officer refers PLACE
to the Beer – P 400
application to per annum
Board
Secretary for Local Wine –
Board Hearing P500 per
annum 10 minutes Executive Officer

Imported Wine
– P2,000 per
annum

Filling Fee –
P100
5. Board
Secretary
schedule &
calendar
applications for
10 minutes Board Secretary
Board Hearing
and inform
applicants of
schedule of
Board Hearing
2. Applicant to attend 6. LLRB Board
the scheduled Board approves or Chairman and
20 minutes
Hearing disapprove Board Members
applications
7. Approve
applications to
be forwarded
to License
10 minutes
Section for
computation
and
preparation of

314
 Order of
Payment to be
approved and
signed by the
Executive
Officer
8. Disapproved
applications
forward to
Records
Section to
prepare a letter
informing
applicant of
status of the
operator
reasons of
disapproval.
3. Applicant to pay 9. Preparation of
regulatory fees as liquor permit
per Order of by the License
Payment at the Section upon
Treasurer’s Office presentation of
30 minutes License Encoder
and submit a photo Official Receipt
copy of the original for approval
receipt and present and signature
the original receipt of the LLRB
for validation Chairman.
10. License
Section to
forward the
prepared liquor
permit to the
5 minutes License Officer
Executive
Officer for
check/review
and affix the
initials.
11. LLRB
Chairman to
approve and
sign the 5 minutes LLRB Chairman
prepared liquor
regulatory
permit.
12. Approved
liquor permit to
be forwarded
to the Records 10 minutes Records/Releasing
Section for
recording and
releasing.
TOTAL: 4 DAYS

2. RENEWAL OF LIQUOR REGULATORY PERMIT

315
 To issue a Liquor Regulatory Permit for operators of establishments applying for the Renewal
of their previously approved Liquor Regulatory Permit.

Office or Division: Liquor Licensing and Regulatory Board (LLRB)

Classification: Simple
Type of
Transaction: G2C-Government to Client and G2B-Government to Business Entity.
All business establishment who had previously an approved Liquor
Who may avail: Regulatory
Permit.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Previous Year's Liquor Regulatory Permit (original copy) LLRB Office
and presentation of original copy for validation. 4th Floor Civic Center Bldg. A.
Quezon City Hall, Q.C.
FEES TO BE PROCESSING PERSON
CLIENTS STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Processor
1. Submission of receive RETAILER 5 minutes 1. License
a photo copy and log previous Beer Processor
previous year liquor permit. (P400.00) per annum Linda Santos
Regulatory
Liquor Local Wine
Permit and 2.Forward
present documents (P500.00) per annum 10 minutes 2. Records
to Records
original copy for Section Imported Wine Officer
(P2,000.00) per
validation. for clearance. annum Cristy Cionelo
Filling Fee (P20.00)
3.Forward
documents Special Permit 5 minutes 3. License
to License (P2,000.00) per
Section annum Processor
for computation
and Linda Santos
preparation of
Order
of Payment to be
approve and sign WHOLESALER
by Executive
Officer. Beer
(P800.00) per annum
4. Applicant to 4. Payment of
pay liquor Local Wine 20 minutes 4. Cashier
(P1,500.00) per
regulatory fees regulatory fees at annum Treasurer's
as per Order of the Treasurer's Imported Wine Office
(P2,000.00) per
Payment at the Office. annum
Treasurer's
Office Filling Fee (P40.00)
and submit a Special Permit
photo copy of (P2,000.00) per
the receipt and 5. Preparation of annum 10 minutes 5. License
present the liquor regulatory Encoder
original receipt permit upon Melanie Rañola
for validation. presentation of

316
 Official Receipt.

6. Approval by the EATING PLACE 5 minutes 6. Chairman

LLRB Chairman Alberto
or Beer Galarpe
the Executive
Officer (P400.00) per annum Executive
in the absence of
the Local Wine Officer
LLRB Chairman. (P500.00) per annum Myrna Zacarias
Imported Wine
(P2,000.00) per
annum
7. Release of
liquor Filling Fee (P100.00) 5 minutes 7. Records
regulatory permit. Special Permit Section
(P2,000.00) per
annum Arnold Drew

AMUSEMENT
PLACE
Beer
(P4,000.00) per
annum
Local Wine
(P3,000.00) per
annum
Imported Wine
(P5,000.00) per
annum
Filling Fee (P500.00)
Special Permit
(P4,000.00) per
annum
TOTAL: 1 HOUR

3. RETIREMENT OF LIQUOR REGULATORY PERMIT

To approve applications for the Retirement of their previously approved Liquor Regulatory
Permit.

Office or Division: Liquor Licensing and Regulatory Board (LLRB)

Classification: Complex
Type of
Transaction: G2C-Government to Client and G2B-Government to Business Entity.
All business establishment applying for retirement of their previously
Who may avail:
approved Liquor Regulatory Permit.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Previous Year's Liquor Regulatory Permit. (photo copy) LLRB Office
2. Letter/Affidavit citing reasons of such retirement duly signed 4th Floor Civic Center Bldg. A.
by the owner. Quezon City Hall, Q.C.
3. Liquor Regulatory Permit retirement forms duly filled-up
and

317
 signed by the owner (2 copies)
FEES TO BE PROCESSING PERSON
CLIENTS STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Applicant to fill- 1.Processor to
up receive 1. Period covered 15 minutes 1. License
application form and log
for application upon retirement. Processor
liquor regulatory for retirement. Linda Santos
permit retirement
and attach 2.Forward
required documents 25 minutes 2. Records
to Records
documents. Section Officer
for clearance. Cristy Cionelo

3. Physical Actual/ 2 days 3. Verifier

Verification of the Assigned
place to ascertain
the veracity of the
information on the
letter request for
retirement.

4.
Recommendation 10 minutes 4. Executive
by the LLRB's Officer
Executive Officer. Myrna Zacarias

5. Forward
document 15 minutes 5. License
to License Section Processor
for computation
and Linda Santos
preparation of
Order
of Payment to be
approved and
signed
by Executive
Officer.

6. Applicant to 6. Payment of
pay liquor 30 minutes 6. Cashier
retirement fees
as retirement fees at Treasurer's
per Order of the Treasurer's Office
Payment at the Office.
Treasurer's
Office
and submit a 7. Finalization of 10 minutes 7. Executive
retirement form Officer
photo copy of the upon
receipt and Myrna Zacarias
present presentation of
the original
receipt Official Receipt.

318
for validation.
8. Approval by the 5 minutes 8. Chairman
Alberto
LLRB Chairman. Galarpe

9. Released the 10 minutes 9. Records

approved and Section
signed
retirement form. Arnold Drew

TOTAL: 4 DAYS

319
 MARKET DEVELOPMENT and ADMINISTRATION
DEPARTMENT

1. Processing of New Business Permits

New Business Permit is issued to any person who shall conduct or operate business in all
government owned and privately owned / operated Public Markets and all other market related
activities in Quezon City.

Office: Market Development and Administration Department

Classification: Complex
Type of
G2B- Government to Business
Transaction:

Who may avail: Stallholders/vendors in public markets, owners /operators of private

markets, tiangge organizers and traders, meat shop owners / operators.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Notarized Application Form (1 1. W-1, Business Permits & Licensing Unit, MDAD
copy)
2. Market Field Office / Applicant
2. Market Certificate / Contract of
lease
3. Barangay Hall where business is located
(1 copy)
4. QC-City Treasurer’s Office / Brgy. Hall (if
3. Barangay Clearance (1 copy)
available)
4. Community Tax Certificate (1
5. Market Inspection Unit / Management Information
copy)
System Unit, MDAD
5.Inspection Report

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. Submits 1.1. Evaluates
application as
Notarized up
to
Application completeness Business Permits
of information & Licensing Unit /
Form, and submitted City Market
together requirements P50.00 3 mins. Administrator
with the basic against
Checklist of
requirements Requirements

320
 1.2 Clears Clearance Officer
application (Management
for pending Information
NONE cases 10 mins. System Unit &
and None Market Inspection
arrearages Unit

1.3 Inspection / Market/License

verification of Inspector (Market
stall / Inspection Unit
None
NONE business 1 day
establishment
s

Minimum
Taxes and
Fees
Mayor’s
Permit Fee:
P100 W-3, W-4 & Head,
Business Permits
Garbage Fee: 5 mins.
1.4 Assesses & Licensing Unit
P156
business
taxes and fees Sanitary Fee:
based on P150
Inspection
Bldg.
Report, issues
Inspection
NONE Tax Bill, and
Fee:
instructs
applicant to P200
pay taxes to
Elect. Insp.
City
Fee: P20
Treasurer’s
Office Plumbing:
P15
Signboard:
P50
Fire: P300
Sticker: P50
Zoning: P545

321
 City Tax:
Based on
Sec. 19, Art.
8 of the QC
Revenue
Code as
Amended

Penalties (if
applicable) :
as per Sec.
22, Art. 8 of
the QC
Revenue
Code
2.1 Validates W-1Business
2. Submits
original Permits &
original and
Licensing Unit
photocopy of Official None 2 mins.
Official Receipt
Receipt
(OR)
2.2. Updates
database
Management
record , Information
encodes System Unit
NONE None 5 mins.
and prints
business
permits

2.3 Approves City Market

business Administrator
NONE None 2 mins.
permit

2.4 Records W-1, Business

business Permits &
Licensing Unit
NONE permit, None 2 mins.
sticker,
business plate
3.1 Releases
3. Receives
business
approved W-1, Business
business permit, sticker None 1 min. Permits &
permits, plate and Licensing Unit
and sticker
business plate

322
 1 day &
TOTAL Php 1636.00
30 mins.

2. Renewal of Business Permits

Renewal of Business Permit is issued to any stallholders / vendors in public markets, owners /
operators of private markets, tiangge organizers and traders, meat shop owners / operators and
other market activities who were previously permitted to engage in business in Quezon City and
intend to apply for renewal of their permit.
Office: Market Development and Administration Department
Classification: Complex
Type of G2B Government to Business
Transaction:
Who may avail: Stallholders/vendors in public markets, owners/operators of private
markets, tiangge organizers and traders, meat shop owners/operators

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Notarized Application Form (1 copy) 1. W-1, Business Permits & Licensing Unit, MDAD
2. Market Certificate / Contract of lease 2. Market Field Office / Apllicant
(1 copy
3. Barangay Clearance (1 copy 3. Barangay Hall where business is located
original)
4. QC-City Treasurer’s Office / Brgy. Hall (if
4. Community Tax Certificate (1 copy) available)
5.Latest Official Receipt and Previous 5. Applicant / Client
Business Permit (1 original/ 1
photocopy

6. Inspection Division, City Treasurer’s Office

6. Tax Declaration

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submits 1.1 Evaluates
application as
Notarized W-1,
to
Application completeness P50.00 Business Permits
of information & Licensing Unit
Form, Tax 3 mins.
and submitted
Declaration requirements
together with against
the basic Checklist of
requirements Requirements
None Clearance Officer
10 mins. Management
Information

323
NONE 1.2 Clears System Unit /
application Market Inspection
Unit
for pending
cases
and arrearages

1.3 Assesses Minimum W-3, W-4 and

business Taxes and Head, Business
NONE
taxes and fees Fees Permits &
based on the Licensing Unit
Mayor’s
last Official
Permit
Receipt
Fee:
submitted,
issues Tax P100
Bill, and
instructs Garbage
Fee: P156 5 mins.
applicant to
pay taxes to Sanitary
City Fee: P150
Treasurer’s
Office Bldg. Insp,
Fee: P200
Elect. Insp.
Fee: P20
Plumbing:
P15
Signboard:
P50
Fire:P300
Sticker:P5
0
Zoning:P5
45

City Tax:
Based on
Sec. 19,
Art. 8 of
the QC
Revenue
Code as
Amended
Penalties:
as per Sec.
22, Art. 8
of the QC
Revenue
Code

324
 2. Submits 2.1 Validates None 2 mins. W-1 Business
original and original Permits &
photocopy of Licensing Unit
Official Receipt
Official Receipt
(OR)

2.2 Updates None 5 mins. Encoder ,

database Management
NONE
Information
record ,
System Unit
encodes
and prints
business
permits

NONE 2.3 Approves City Market

business None 2 mins. Administrator
permit
2.4. Records W-1, Business
business Permits &
NONE
None 2 mins. Licensing Unit
permit, sticker,
business plate
3. Receives 3.1. Releases W-1, Business
approved business None Permits &
business permit, sticker 1 min. Licensing Unit
permits, plate and business
and sticker plate
Php 30 mins.
TOTAL 1636.00

3. Registration of Street Vendors in Designated Temporary Vending Sites

The sidewalk vendors registration is a measure to control the proliferation of vendors in the City
and provide them with a secured temporary vending sites. The City Mayor shall designate
vending areas / sites where the streets vendors shall be allowed to pursue their livelihood
legitimately and under regulation of MDAD in accordance with policies, guidelines and
procedures.
Office: Market Development and Administration Department
Classification: Complex
Type of
G2B - Government to Business
Transaction:
Who may avail: Street vendors, hawkers vending and residing in Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application / Registration Form (2 copies) 1. Clerk, Hawkers Division, MDAD

325
2. Barangay Certificate of Residency or / 2. Barangay Hall where the vendor resides/ Local
Voter’s ID (1 original copy COMELEC
3. Barangay Certificate specifying the
vending site or location where the street 3. Barangay Hall where the vending site is located
vendor operates ( 1 original
4. NBI Clearance (1 orig copy) 4. NBI Satellite Office QC Hall Complex
5. Inspection Report
5. Inspection Unit, Hawkers Division

PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID TIME RESPONSIBLE
1. 1. Submits 1.1 Evaluates
application as to
filled-up
completeness of
Application information and
submitted
/Registration requirements and
Form, together permissibility of None 8 mins. Clerk, Hawkers
with the basic vending location Division
requirements against list of
temporary vending
sites
1.2 Clears application W-2,
for pending cases Management .
NONE
and arrearages Information.
None 10 mins. System Unit /

1.3 Approval of Head, Hawkers

None 5mins.
Application Division
2.Submits 2.1 Validates original W-2,
original and OR and updates
None 5 mins. Business
photocopy of database record
Permits &
Official Receipt
Licensing Unit
3.Receives 3.1 Issues second copy
second copy of of Application /
W-2,
Application / Registration Form
Registration None 2 mins. Business
Form Permits &
Licensing Unit
TOTAL P376.00 30 mins.

4. Processing of Hawkers Permit

A hawker’s permit is issued to qualified registered vendors upon completion of the

requirements.

326
Office: MDAD/Hawkers Division
Classification: Simple
Type of Transaction: Government to citizen
Who may avail: Registered sidewalk and street vendors at MDAD and residing
in Quezon City.
List of Documentary Requirements: Where to secure:
1) Application/Registration Form (1 original) 1) MDAD, Hawkers Division
2) Barangay certificate of residency (1 2) Barangay where the vendors reside.
original
3) Barangay Certification specifying the 3) Barangay where the vendors are selling.
vending site or location.
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTION TIME RESPONSIBLE
Fill up Issue one (1) Php 50.00 8 minutes W-1
registration registration
Management and
form. form
Information
System Unit
Submit the Receive the None 5 minutes (N) W-2
required required Management and
documents to documents Information
W-2 for initial and check for System Unit
assessment completeness
and
verification. (N) W-2
Start Management and
processing Information
the None 5 minutes System Unit
registration

City Market
Administrator
Approval of
the
registration.

None 2 minutes

Issue the Minimum Taxes and 5 minutes (N) W-2

order of Fees: Management and
payment Application Fee: 100 Information
when all the Garbage Fee: 156 System Unit
required Penalty/ies:
documents As per Sec. 22, Art. 8
were of the QC Revenue
submitted. Code as Amended.

327
 Pay the Receive None City Treasurer’s
required payment as Office
taxes and per order of
fees at the payment and
City issue Official
Treasurer's Receipt.
Office by
showing the
Order of
Payment.
Return to the Check the None 2 minutes (N) W-2
MDAD Office original Management and
for the Official Information
processing Receipt and System Unit
and release mark the
of Vendors photo copy
Registration and update
Certificate. the database
record.
Submit the Issue the None (N) W-2
second copy Registration Management and
of the Certificate. Information
Registration 2 minutes System Unit
Form for
validation.
TOTAL Php306.00 29 min.

END OF TRANSACTION

5. Processing of New Stall Award

New Market Stall award is issued to qualified leaseholders in city markets as prescribed by the
QC Revised Market Code.
Office: Market Development and Administration Department
Classification: Complex
Type of
G2B- Government to Business
Transaction:
Who may avail: Persons interested to lease stall in the Quezon City Public Markets who
possesses the qualifications and not otherwise disqualified as prescribed by the
Quezon City Revised Market Code
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Notarized Application Form (1 copy) 1. Market Supervisor at the Eight (8) City
6. Proof of Residency (any of the following: Markets
(Barangay Certificate of Residency or Voter’s 2 Barangay Hall / Appropriate Government
ID, Proof of Billing and Government Issued IDs, Agency
such as SSS, GSIS, Driver’s License,
Passport, Pag-ibig,etc) (1 photocopy)

328
7. Copy of Birth Certificate (1 photocopy) 3 Local Civil Registrar / Philippine Statistics
Authority
4. 2X2 ID picture (2 pcs)
4. Applicant / Client

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION TIME
BE PAID RESPONSIBLE
1. Submits 1.1 Evaluates application None 15 mins. Market Supervisor,
Notarized as to completeness of City Markets / Clerk,
Application information and Public Market
submitted Division
Form, together with
requirements
the basic
requirements
1.2 Issues Order of P150 5 mins. Market Supervisor,
Payment for City Markets / W-3
NONE
application fee and &W-4, Business
instructs to pay to the Permits & Licensing
City Treasurer’s Unit
Office
2. Submits Official 2.1 Attaches Official None 1 min. Clerk, Public Market
Receipt for Receipt (OR to the Division
Application Fee application
2.2 Evaluates documents None 2-3 days Head, Public Market
and schedules Division
NONE
interviews of
applicant
3. Personal interview 3.1 Interviews and None 30 mins. City Market
Administrator &
of the applicant screens applicant
Head, Public Markets
Division
NONE 3.2 Encodes and prints None 5 mins. Clerk, Public Markets
Division
Stall Award
NONE 3.3 Approves Stall Award None 5 mins. City Market
Administrator
4. Receives approved 4.1 Release Stall Award None 2 mins. Clerk (Public Markets
Stall Award Div.)

2-3 days,
TOTAL P150.00 1 hr. 3
min.

6. Renewal of Stall Awards / Contract of Lease

Renewal of Market Stall award is issued to qualified leaseholders in city markets who were
previously permitted to engage in business in Quezon City as prescribed by the QC Revised
Market Code.

329
 Office: Market Development Administration Department
Classification: Complex
Type of G2B- Government to Business
Transaction:
Who may avail: Existing stallholders in city markets.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Notarized Application Form (1 copy) 1. Applicant / Client
2. Original/Certified True Copy of Stall 2. Records Management Section, MDAD
Award
3. Proof of payment of rental fees (last 3 3. Applicant-Client / Market Field Office
months)
4. Proof of payment of business taxes and
fees and business permit 2. Applicant-Client / Market Field Office
5. Evaluation/Assessment Report of the
Market Supervisor
6. Two (2) pcs 2x2 ID Picture 3. Inspection Unit / Market Field Office

6. Applicant / Client

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION TIME
BE PAID RESPONSIBLE
1. Submits filled-up 1.1 Evaluates application Market Supervisor,
and notarized as to completeness of City Markets / Clerk,
Application information, submitted Public Markets Division
Form and requirements, and
Information checks records of
Sheet together payment and
with the basic violations (if any) of None 30 mins
requirements applicant/stallholder

1.2 Issues Order of Market Supervisor, City

Payment for Markets)/ W-3 & W-
NONE
application fee and 4,Business Permits &
instructs stallholder to Licensing Unit
pay to City
Treasurer’s Office ₱150.00 5 mins

2. Submits Official 2.1 Attaches OR to the

Receipt for application
None 1 min Clerk, Public Markets
application fee
Division

None 1-2 days Head, Public Markets

2.2 Evaluates and
NONE Division
assesses

330
 application and
documents

2.3 Encodes and prints None 5 mins Clerk, Public Markets

Division
NONE Stall Award

2.4 Approves renewal None 5 mins City Market

Administrator
NONE of Stall Award

3. Receives 3.1. Records and None 2 mins Clerk, Public Markets

approve Stall Division)
Awards releases Stall
Award

TOTAL ₱150.00

7. Processing of Stall Award for Transfer and Succession

Stall Award is processed and issued to legitimate adjudicated market stallholders in the eight (8)
city markets who want to transfer their lease award/s to their successor/s due to death or
incapacity of the adjudicated stallholder.
Office: Market Development and Administration Department
Classification: Complex
Type of G2B Government to Business
Transaction:
Who may avail: Legitimate adjudicated market stallholders in the eight (8) city markets who want
to transfer their lease awards to their successors due to reasons of death or
incapacitation of an adjudicated stallholder.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. Transferor/Succession (due to death and

incapacity)
1. Deed of Transfer (Notarized & For 1. Applicant / Client
Transfer Only) (1 copy)
2. Death Certificate or Affidavit of 2. Applicant / Client
Incapacitated adjudicated stallholder (for
Succession only) (1 copy)

331
3.Original/Certified True Copy of Stall Award 3. Applicant-Client / Records management
Section
(1 copy copies)
4. Proof of payment of rental fees (last 3 4. Applicant – Client / Market Field Office

months) (1 copy)
5 Proof of payment of business taxes and fees
and business permit (1 copy) 5 Applicant – Client / Market Field Office

6 Waiver of rights of legal spouse or legitimate

son/s or daughter/s (1 copy) 4. Applicant / Client

B. Transferee/Successor
1. Notarized Application Form (1 copy) B

2 Proof of Residency (any of the following: 1. Market Supervisor , City Markets

2. Barangay Hall / Appropriate Government
(Barangay Certificate of Residency or Voter’s Agency
ID, Proof of Billing and Government Issued
IDs, such as SSS, GSIS, Driver’s License,
Passport, Pag-ibig,etc) (1 photocopy) 3 Local Civil Registrar / Philippine Statistics
2 Copy of Birth Certificate (1 photocopy) Office
4 Applicant / Client
4. 2X2 ID picture (2 pcs) 5. Applicant / client
5. Personal Appearance for Interview

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION TIME
PAID RESPONSIBLE
1. Submits filled- 1.1 Evaluates application as None 30 mins Market
to completeness of Supervisor ,
up and
information, submitted City Markets)/
notarized
requirements Clerk, Public
Application
Markets Division
Form and
Information
Sheet together
with the basic
requirements

1.2 Issues Order of ₱150.00 5 mins Market

Payment for application Supervisor, City
NONE
fee and instructs Markets / W-3 &
applicant to pay to City W-4, Business
Treasurer’s Office Permits &
Licensing Unit

332
2. Submits Official 2.1 Attaches OR to the None 1 min Clerk, Public
Receipt for application Markets Division
application fee

2.2 Evaluates documents Head, Public

and records of payment Markets Division
NONE
and violations (if any)
and schedules interview None 2-3 days
of applicant

3. Attends 3.1. Interviews and screens None 30 mins City Market

personal Administrator &
applicant
Head, Public
Interview of the
Markets Division
applicant

NONE 3.2 Issues Order of ₱1,000.00 5 mins W-3, W-4 &

Payment for application Head, Business
fee and instructs Permits &
applicant to pay to City Licensing Unit
Treasurer’s Office

4. Submits Official 4.1. Attaches OR to None 5 mins. Clerk/Encoder ,

Receipt for Public Markets
application; Encodes
transfer fee Division
and prints Stall Award

4.2 Approves Stall Award None 2 mins. City Market

Administrator

5. Receives 5.1 Release Stall Award None 2 mins. Clerk, Public

approved Stall Markets Division
Award

TOTAL ₱1,500.00 5 working

Days*

8. Issuance of Order of Payment for Market Rental Fees

Order of Payment for market rental fees is issued to Stallholders in the eight (8) city markets.
Office: Market Development and Administration Department
Classification: Simple

333
Type of G2B- Government to Business
Transaction:
Who may avail: Stallholders in the eight (8) city markets

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Latest Official Receipt for market fee 1. Stallholder
Payment (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION TIME
BE PAID RESPONSIBLE
1. Requests for 1.Verifies presented None 5 mins Market Supervisor, City
assessment Markets)
Official receipt
and Order of
(OR)
Payment for
market rental against records
fee, presenting and
Official Receipt
for last prepares Order of
payment made Payment for
one market
rental fees due.

2. Submits 2. Validates OR and None 5 mins Market Supervisor, City

Official Receipt Markets)
updates
for payment
made stallholder's
record
of payment

TOTAL None 10 mins

9. Issuance of Market Certification

A certification is issued to stall holders/vendors in public markets, owners / operators of private
markets, tiangge organizers and traders who ae applying for business permit.

Office: Market Development and Administration Department

Classification: Simple
Type of
G2B Government to Business
Transaction:

334
Who may avail: Stallholders in the eight (8) city markets who are applying for business
permits

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Latest Official Receipt for market rental 1. Stallholder
fee payment (1 photocopy)
2. Latest Business Permit (1 photocopy) 2. Stallholder

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION TIME
BE PAID RESPONSIBLE
1. Request for 1. 1 Verifies presented None 5 mins Market Supervisor, City
Market OR against Markets
Certification, records and
presenting prepares Order of
Official Payment for
Receipt for requested
last payment certification and
made for instructs
market rental stallholder to pay
fee and latest to City
business Treasurer's Office
permit

2. Submits 2.1 Validates Original Market Supervisor, City

Official Markets
Receipt (OR), None 5 mins
Receipt for
payment of prepares and
certification
releases Market
Certification

None 10 mins.
TOTAL

10. Issuance of Certified True Copy of Business Permit and Market Stall
Award
Certified true copy of Business Permit and Market Stall Award are issued to Stallholders/vendors
in public markets, owners / operators of private markets, tiangge organizers and traders
Office: Market Development and Administration Department
Classification: Simple
Type of
G2B - Government to Business
Transaction:

335
 Who may avail: Stallholders/vendors in city markets, owners/operators of private markets,
tiangge organizers and traders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. None None

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION G TIME
BE PAID RESPONSIBLE
1. Submits filled-up 1. Receives request None 5 mins Records Officer,
Request Form for and retrieves Records
a Certified True requested Management
Copy of business document Section
permit or market
stall award
1.1 Prepares Order of ₱50.00 5 mins W-3 & W-4,
Payment for per page Business Permits
Certified True per copy & Licensing Unit
NONE Copy and instructs
applicant to pay to
City Treasurer's
Office
2. Submits Official 2. Validates OR; None 5 mins Records Officer,
Receipt for photocopies Records
payment for requested Management
Certified True document Section
Copy

3. Receives Certified 3. Releases CTC of None 2 mins Records Officer ,

True Copy of requested Records
document Management
requested
Section
document

₱50.00
per page
TOTAL: 17 mins
/ per
copy

11. Issuance of Permit to Repair/Construct Stalls

A permit to repair / construct stalls are issued to existing stallholders/vendors in city markets
who would like to construct or undertake any repair in their stalls.
Office: Market Development and Administration Department
Classification: Complex

336
Type of
G2B Government to Business
Transaction:
Who may avail: Stallholders/vendors in city markets who would like to construct or
undertake any repair in their stalls

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Repair Permit Form (1 original copy) 1.Market Field Office

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION G TIME
BE PAID RESPONSIBLE
1. Submits filled-up 1. Receives request None 5 mins Market Supervisor,
and notarized and recommends City Markets
Application Form to Technical
for Services Division
repair/construction
of stalls, with plan
or layout for repair
or construction
1.1 Evaluates None 1 day Head, Technical
Services Division
application,
inspect site for
proposed
repair/constructi
on

2. Submits Official 2.1 Approves Repair None 5 mins City Market

Receipt for Administrator
Permit
application fee

2.2 Prepares Order ₱200.00 5 mins W-3 & W-4,

of
NONE Business Permits &
Payment for
Licensing Unit
Repair Permit
and instructs
stallholder to pay
to City
Treasurer's
Office

3.Submits Official 3.1Validates OR and None 2 mins Clerk, Public

Markets Division
Receipt for Repair records Repair
Permit Permit

337
4.Receives 4.Releases Repair None 5 mins Clerk, Public
Markets Division
Repair Permit Permit

₱200.00 1 day &

TOTAL:
19 mins

12. Feedback and Complaint Mechanism

This is to provide mechanism on the manner or procedure for the citizen to bring their
complaint to the knowledge and jurisdiction of the Head of the Office for appropriate action
regarding its employee conduct.
Office: Market Development and Administration Department
Classification: Complex
Type of G2C-Government to Client / G2B Government to Business
Transaction:
Who may Avail Market Stallholders/ vendors in public markets owners/ operators (public
or private) of private markets, tiangge organizers and traders 17 minutes
and / or any QC residents / stakeholders

Checklist of Letter-Complaint (2 copies)

requirements:
CLIENT STEP AGENCY ACTION FEES PROCESSING PERSON
TO BE RESPONSIBLE
TIME
PAID
1. Submits 2. The Front Desk NONE Front Desk Staff,
complaint to the Staff upon Administrative
Records receipt of the Division
Section or thru complaint shall
the drop box immediately
(frontline desk) forward it to the 5 mins
indicating the Records Section
name of the for recording.
person being
complained of
stating the
nature of
complaint, the
name of
complainant
with complete
address and
contact
number.
3. The Records Records Officer,
Officer records
receives the management
Complaint Section,
and forward

338
 the same to NONE 5 mins Administrative
the Head Division
Administrative
Division.

The Duplicate
copy of the
complaint
shall be
retained by
the Records
Management
Section for
reference /
file.
4. The Head Head, Administrative
Administrative Division
Div. evaluates
the veracity of NONE 10 mins.
the complaint
and refer it to the
CMA for
appropriate
action.
5. The CMA shall The City Market
order the Div. Administrator
Head concerned
to evaluate and NONE 5 mins.
recommend
Appropriate
action

6. The Division
Concerned Division
Heads
Head
concerned shall
summon the
erring personnel
to explain in
writing regarding
the Complaint NONE 72 hours
and submits
Concerned
Division Heads
explanation with
72 hours from
receipt of the
complaint
7. The City Market
Administrator will
evaluate the
Findings and
recommendation
NONE 1 day

339
 of the concerned City Market
Division Head. Administrator

8. The CMA shall City Market

refer the matter Administrator
to the City Legal,
if warranted, for NONE 30 mins.
appropriate legal
action. .
9. The Records Records Officer,
Officer shall Administrative
furnish copy of Division
the employee NONE 10 mins.
with the course
of action .

340
 NOVALICHES DISTRICT HOSPITAL

Hospital Operations and Patient Support Services

Division
(Admitting Section)

1. EMERGENCY ROOM REGISTRATION PROCESS

Registration process for patients requiring immediate medical management and treatment.
Office or Division Admitting Section
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Emergency Room Form (1 original copy)
ER Stub (1 original copy)
Hospital Card (1 original copy)
Business Office – Window 4
Patient Information Form (1 original copy)
Order of Payment (1 original copy)
Official Receipt (1 original copy)
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1.For new and old 1. Accept the ER None 5-10 minutes Admitting Clerk
patient. Present the ER Stub and let the
Admitting Section
Stub and Hospital Card patient / patient’s
or Valid ID. Answer the relative answer the
Patient Information Patient Information
Form. Form.

2. Accept the Order of 2. Issue and Order None 1-3 minutes Admitting Clerk
Payment and proceed of Payment and
Admitting Section
to the cashier for instruct client to
payment. proceed to the
cashier for
payment.

3. Present the Order of 3. Accept the Order 100.00 1-3 minutes Cashier
payment form and pay of payment form
Cash Section
the amount indicated. and payment. Issue
Client will receive an an official receipt
official receipt after after payment.
payment.

341
 4. Present the official 4. Inspect the None 1-3 minutes Admitting Clerk
receipt to admitting Official receipt,
Admitting Section
clerk and accept the release the
Emergency record form Emergency room
with the ER stub. For record form and
new patients, they will instruct client to go
be given a new hospital back to the
card. After the emergency room.
transaction, return to
Emergency Room.
TOTAL: 100.00 8 - 19 minutes

2. ADMISSION PROCESS

Process for patients requiring hospital admission.

Office or Admitting
Division
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Admission and Discharge Record (1
original copy)
Hospital Card (1 original copy) Business Office – Window 4
Reminders to Patients, Watchers and
Visitors Form (1 original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE

1.Present 1. Accept the None 1 - 3 minutes Admitting Clerk

Hospital card, Hospital card,
Admitting
patient’s valid ID Patient’s valid ID
Section
and Admission and Admission
and Discharge and Discharge
form to Admitting form.
Section.
2. Answer the 2.Instruct client to None 5 -10 minutes Admitting Clerk
Patient Data answer the
Admitting
Sheet. Patient Data
Section
Sheet and
transfer
information to
Patient’s Ledger.
3. Will be given 2 3. Instruct client None 5 -10 minutes Admitting Clerk
copies of to read and sign
Reminders to the Reminders to

342
Patient, Patient, Watchers Admitting
Watchers, and and Visitors Section
Visitors Form. Form.
Read and sign
the form.
4. Will receive an 4. return the None 1 - 3 minutes Admitting Clerk
accomplished Admission and
Admitting
Admitting and Discharge form
Section
Discharge form. and instruct client
Return to to go back to the
Emergency room Emergency
after the Room.
transaction.

For PhilHealth
members:

Instruct client to
go to the Billing
and Claims
section for the
required
Philhealth Philhealth Clerk
documents. Billing and
Claims Section

For non-
Philhealth
members:

Instruct Client to
go to the Medical
Social Service for
Philhealth
application
instructions.

Medical Social
Worker
Medical Social
Service
TOTAL: None 7 - 26 minutes

Hospital Operations and Patient Support Services

Division

343
 (Billing Section)

1. STATEMENT OF ACCOUNT PROCESS

Process for patients requesting for an issuance of Statement of Account.

Office or Division Billing and Claims Section

Classification: Simple

Type of transaction: G2C – for government services whose client is transacting public

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO AVAIL

Hospital Card (1 original copy)

Pre-billing Notification Slip (1 original copy) Business Office – Window 3
Statement of Account (1 original copy)

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Present the 1. Accept the None 1-3 minutes Billing Clerk /
Hospital card and accomplished pre-
billing notification slip. Philhealth Care
accomplished pre-
Staff
billing notification slip.
Billing and
Claims Section
For non-Philhealth
members: For non-Philhealth
members:

They will be instructed

Instruct client to go to
to go to the Medical
Social Service. the Medical Social
Service.

2. Accept the 2. Compute the None 30-45 minutes Billing Clerk /

Statement of account Hospital Bill, prepare
Philhealth Care
form and do the the Statement of
Staff
following: Account and release
it to the client with Billing and
instructions of the Claims Section
a) Proceed to the following:
Admitting
section
(window 4) for a) Proceed to
clearance. the Admitting
b) Proceed to the section
Medical Social (window 4) for
Service if clearance.
needed. b) Proceed to
c) Proceed to the the Medical
Cashier for Social Service
payment. if needed.

344
 d) Go back to the c) Proceed to
Respective the Cashier
ward. for payment.
d) Go back to
the
Respective
ward.

TOTAL: None 31 - 48 minutes

2. PHILHEALTH PROCESSING

For Philhealth members, procedures and requirements for Philhealth processing.

Office or Division Billing and Claims Section
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
CF1 (1 original copy)
CF2 (1 original copy)
Business Office – Window 3
CE1 (1 original copy)
MDR (1 original copy)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. For Employed or 1. Instruct client to None 3-5 minutes Billing Clerk /
Member in Formal accomplish and
Philhealth Care
Economy complete all
Staff
required documents
depending on the Billing and Claims
1.1 Answer CF1 and Philhealth Member Section
CF2 Form classification.

1.2 Ask Employer for

certificate of
contribution with
signature of
Employer and MDR

1.3 Or may go to
directly Philhealth
office of your area
to get the MDR.

345
1.4 OFW Member

1.4.1 Present MDR

1.4.2 if Eligibility of
benefits covers
hospital
admission,
answer CF1
and CF2 Form
1.4.3 if not, you may
proceed to
Medical Social
Service for
further
instructions.

1.5 For individual

paying, or self-
employed, or
voluntary
1.5.1 Present the
receipt of
contribution
and MDR.
1.5.2 if Eligibility of
benefits covers
hospital
admission,
answer CF1
and CF2 Form
1.5.3 if not, you may
proceed to
Medical Social
Service for
further
instructions.

1.6 For Sponsored/

Indigent/ 4P’s
(Pantawid Pamilya
Pilipino Program)
1.6.1 present CE1
(Sponsored
Health
Certificate) o
MDR
1.6.2 answer CF1
and CF2 Form

346
1.7 Lifetime or Senior
Citizen
1.7.1 present
Philhealth
lifetime ID/
Senior
Citizen's Card/
MDR
1.7.2 answer CF1 at
CF2 Form
2. Submit all 2. Verify all None 1-3 minutes Billing Clerk /
accomplished submitted
Philhealth Care
documents to Billing documents and
Staff
and Philhealth section. attached to
patient’s ledger. Billing and Claims
Section
TOTAL: None 4 - 8 minutes

Hospital Operations and Patient Support Services

Division
(Cashier Section)

1. PAYMENT PROCESS

Steps on the payment process for availed hospital products and services.

Office or Division Cashier Section

Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Order of Payment (1 original copy)
Business Office – Cashier 1 and 2
Statement of Account (1 original copy)
Official Receipt (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Present Hospital 1. Accepts Order of Depends 1 - 3 minutes Cash Clerk /

Card, Order of Payment, on the
Cashier Section
Payment, Statement of amount
Statement of indicated

347
 Accounts and pay Accounts and in the
the indicated indicated amount. Order of
amount. Payment,
Statement
of
Account
2. Will receive an 2. Issues Official None 1-3 minutes Cash Clerk /
Official receipt and receipt and
Cashier Section
will be instructed to instruct client to
go back to the go back to the
respective respective
ward/unit/section. ward/unit/section.

TOTAL: 3-6 minutes

Ancillary Services Division

(Dental Section)

1. DENTAL CONSULTATION PROCESS

Process for patients requesting for dental consultation.

Office or Division Dental Section
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Dental Record (1 original copy)
Order of Payment (1 original copy) First Floor – Specialty Clinic Room 8
Official Receipt (1 original copy)
Prescription (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1.1 For new patients, 1. Follow OPD 40.00 5-10 minutes OPD Nurse
proceed to OPD section process.
Nursing Service
section, get a
queuing number
and follow OPD
process.

348
1.2 For old patients,
proceed to OPD
section and
present Hospital
card and get
queuing number.
Follow OPD
process.

1.3 For old patient

without / loss
hospital number,
proceed to OPD
section and
answer the Lost
Data Sheet Form
and get queuing
number and follow
OPD process.

2. Proceed to dental 2. Call patients for None 1-2 minutes Dental Assistant
section and wait to dental
Dental Section
be called. examination.

3.1 Proceed to dental 3. Examine patients None 1-10 minutes Dentist

Section, let the and give
Dental Section
dentist check you. necessary
instructions.

3.2 For patients for

dental examination
and consultation
only, skip steps 4,
5, and 6.

4. For patients 4. Give an Order of None 1-2 minutes Dental Assistant

requiring dental Payment and
Dental Section
extraction, they will instruct client to
receive an Order of proceed to cashier
payment. Proceed section for
to cashier section payment.
for payment.

5. Present an order of 5. Accepts order of 100.00 1-3 minutes Dental Assistant

payment and pay payment and (Tooth & Dentist
indicated amount indicated amount. Extraction)
Dental Section
Receive an official Give an official
receipt. receipt.
50.00 (Oral
Prophylaxis)

6. Present official 6.1 Verify Official None 20-30 minutes Dental Assistant
receipt and wait to receipt. & Dentist
be called and be
Dentist Section
treated.

349
 6.2 Proceed to the
desired dental
management.

7. Wil receive a home 7. Give patient the None 3-5 minutes Dentist
instruction and necessary
Dental Section
prescription from instructions and
the Dentist. prescription.

50 - 53
TOTAL:
minutes

Ancillary Services Division

(Laboratory Section)

1. LABORATORY EXAMINATION PROCESS

Steps for patients requesting for laboratory examinations as requested by the physician.

Office or Laboratory Department

Division
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Laboratory Request signed by NDH
doctor (1 original copy) First Floor, Laboratory Section – Window 1
Order of Payment (1 original copy)
Official receipt (1 original copy)

AGENCY PROCESSING PERSON

CLIENT STEPS FEES TO BE PAID
ACTION TIME RESPONSIBLE
1. Present 1. Accept None 1-3 minutes Laboratory
Hospital card laboratory Clerk / RMT
and laboratory request.
request signed Laboratory
by the doctor. Department
1.2 Instruct patient
according to
1.2 Will receive the requested
necessary examination.
instructions
depending on

350
 the requested
examination.

1.3 For patients

with request
from other
hospital, they
have to consult
with NDH
doctors to
acquire new
laboratory
request.

2.1 Will receive an 2.1 Give an order CLINICAL 1-3 minutes Laboratory
order of payment of payment and CHEMISTRY TEST Clerk / RMT
and proceed to instruct to
cashier section for proceed to Laboratory
payment. cashier section OGCT 75 Grams Department
for payment.
302.00
2.2 For patients BUA
who cannot pay
the indicated 135.00
amount, they may BUN
proceed to
Medical Social 122.00
Service for
Chloride
assistance.
90.00
Cholesterol
183.00
Creatinine
134.00
Glucose (FBS, RBS,
2PP)
123.00
FT3
500.00
HBA1C
909.00
HDL
364.00
Potassium
90.00
PSA
500.00
SGOT

351
 263.00
SGPT
263.00
Sodium
90.00
T3
500.00
T4
500.00
Total protein
142.00
Triglycerides
229.39
Troponin I
(quantitative)
1300.00

CLINICAL
MICROSCOPY TEST

Fecalysis
40.00
Occult blood
50.00
Pregnancy Test
104.00
Urinalysis
45.00

HEMATOLOGY
TEST

ABO and RH typing

40.00
Bleeding time
65.00
Clotting time
65.00
CBC (automated)

352
 180.00
CBC (manual)
100.00
Differential count
59.00
ESR
70.00
Hematocrit
65.00
Hemoglobin
70.00
Malarial smear
70.00
Peripheral Blood
Smear
75.00
Platelet count
104.00
RBC count
52.00
Toxic Granules
50.00
WBC count
60.00

IMMUNOSEROLOGY
TEST

HBSAG
800.00
ANTIHBS
1000.00
ANTIHAV IgG
1100.00
ANTIHAV IgM
1100.00
HIV
1100.00

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 BLOOD BANK TEST

Cross matching +
blood typing
1315.00

SEROLOGY TEST

Dengue IgM and IgG

600.00
NS1Ag
900.00

3. Present the 3. Accepts Order Depends on the 1-3 minutes Cashier Clerk
order of payment of payment and requested
and pay the indicated examination. Cash Section
indicated amount. amounts. Give
Get official official receipt.
receipt.

4.Present the 4. Verify Official None 1-3 minutes Laboratory

Official receipt to receipt and list on Clerk / RMT
the Laboratory patient’s registry.
Department. Laboratory
Department

5.1 Submit 5.1 Accept None 5-10 minutes Laboratory

specimen (urine, specimen and Clerk / RMT
stool, etc.) verify
identification by Laboratory
asking patient’s Department
5.2 Undergo blood name.
extraction

5.2 Verify
5.3 Will receive identification by
instructions asking patient’s
regarding release name prior to
of examination’s blood extraction.
official results.

5.3 Will receive

instructions
regarding release
of examination’s
official results.

6. Steps to claim 6. Verify Hospital None 1-2 minutes Laboratory

results, present card, valid ID or Clerk / RMT
hospital card, Official receipt
valid ID or Official and issue official
receipt before

354
claiming the examination Laboratory
official results. Department
examination
result.

TOTAL: 20 - 25minutes

Ancillary Services Division

(Health Information Management Section)

1. BIRTH CERTIFICATE REGISTRATION PROCESS

Steps for clients requesting for Birth Certificate registration.

Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Live Birth Certificate Form Tool (1 original
copy)
Valid ID (1 original copy)
Cedula (1 original copy)
First Floor – Health Information
Affidavit of Using Surname of the Father (1
Management Window 1
original copy)
Authorization Letter (1 original copy)
Registered Live Birth (1 original copy)
Marriage Certificate (1 photocopy) if needed

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. For married parents, 1. For married None 3-5 minutes Midwife
undergo Interview and parents, undergo
Nursing Service
submit a copy of interview and
marriage certificate to accomplish Live
the midwife. Birth Certificate form
tool and attach a

355
For married parents, copy of marriage
skip steps 2 and 3. certificate.

For unmarried parents, For unmarried

undergo interview c/o parents, undergo
midwife. interview and
accomplish Live
Birth Certificate form
tool, leave father’s
details blank and
attach affidavit of
using Surname of
Father (AUSF).

2. for unmarried 2. Give instructions None 1-2 minutes Midwife

parents, father or to the father to
Nursing Service
relative will be given proceed to the
further instructions. medical records
section and present
a valid government
ID or cedula.

3. For unmarried 3. Verify Valid ID o 100.00 15-20 minutes Medical Records

parents, Cedula, instruct how (notarization Clerk / Medical
to answer Live Birth of Records Officer
Certificate Tool documents)
Health and
Father of new born will Form father’s
Information
proceed to the medical information and
Management
records section and Acknowledgement.
present a valid ID or
Cedula, answer Live
Birth Certificate Tool
Form regarding father’s
information.

4. For married and 4. Instruct to None 1-2 minutes Medical Records

unmarried parents, they comeback after 1 Clerk / Medical
will receive instructions month to claim the Records Officer
on when to claim the registered live birth
certificate. Health and
registered live birth
certificate. Information
Management

5.for married and 5. Verify hospital None 1-2 minutes Medical Records
unmarried parents, card, valid ID of Clerk / Medical
present hospital card parents, Records Officer
and parent’s valid ID. authorization letter
Health and
and release the
Information
registered Live birth
Management
For parents who cannot certificate.
come to claim the
certificate, authorized
representative must
have the following
documents:

• Hospital Card of
Mother
• Authorization
letter

356
 • Copy of
Mother’s ID with
signature
• Copy of
Representative
ID with
signature

TOTAL: 100.00 25-30 minutes

2. RELEASE OF HOSPITAL DOCUMENTS PROCESS

Steps when requesting a certified true copy of anesthesia record / operating room technique /
discharge summary / clinical abstract for discharged patients.
Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Certifies True Copy of Anesthesia Record (1
original copy)
Operating Room Technique/ Discharge
Summary (1 original copy)
Clinical Abstract (1 original copy)
Authorization Letter (1 original copy) if needed First Floor – Health and Information
Management Window 1
Valid ID (1 photocopy)
Representative’s Valid ID (1 photocopy) Order
of Payment (1 original copy)
Official Receipt (1 original copy)
Request Form (1 original copy)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE

1. Accomplish Request 1. Accept None 1-2 minutes Medical Records

form and present Request Form, Clerk / Medical
patient’s hospital card. Valid ID and Records Officer
Authorization
Health and
Letter.
Information
For patient
Management
representative the
following are required:
• Hospital Card
• Authorization
letter

357
 • Copy of patient's
Valid ID with
signature
• Copy of
Representative’s
Valid ID with
signature
2. Will receive 2. Give None 5-10 minutes Medical Records
instructions on when to instructions to Clerk / Medical
claim the document. comeback after 7 Records Officer
working days for
Health and
the release of
Information
requested
Management
document.
3. Will receive an order 3. Give an order None 3-5 minutes Medical Records
of payment and of payment and Clerk / Medical
proceed to the cashier instruct to Records Officer
section for payment. proceed to the
Health and
cashier section for
Information
payment.
Management
4. Present Order of 4. Accept order of 50.00 (per 5-10 minutes Cashier Clerk
payment and pay payment and document)
Cash Section
indicated amount. Will indicated amount.
receive an official Issue an official
receipt. receipt.
5. To claim the 5. Verify Official None 1-2 minutes Medical Records
document: receipt and Clerk / Medical
release the Records Officer
Present the official
requested
receipt to the medical Health and
document.
records section and Information
claim the requested Management
document.
TOTAL: 50.00 25-30 minutes

3. RETRIEVAL OF PATIENT’S OLD CHART PROCESS

Steps to retrieve old patients / discharged patient’s chart.

Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy) First Floor Medical Records – Window 1

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

358
1. Submit Hospital 1. Accept and None 1-3 minutes Medical Records
card at the medical verify patient’s Clerk / Medical
records card box. hospital card. Records Officer
Health and
Information
Management
2. Wait for your name 2. Give instructions None 1-3 minutes Medical Records
to be called. to wait for the Clerk / Medical
name to be called. Records Officer
Health and
Information
Management
TOTAL: None 5-6 minutes

4. RETRIEVAL OF PATIENT’S OLD CHART PROCESS (WITHOUT HOSPITAL

CARD)

Steps to retrieve old patients / discharged patient’s chart. (without hospital card)
Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Lost Data Sheet Form (1 original copy)
Order of Payment (1 original copy)
Medical Records – Window 1
Official Receipt (1 original copy)
New Hospital Card (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Accomplish and 1. Accept Lost card None 1-2 minutes Medical Records
present Lost card data data sheet form. Clerk / Medical
sheet to the medical Records Officer
records section.
Health and
Information
Management
2. Wait for the retrieval 2. Give Instructions None 25-30 minutes Medical Records
of old Hospital number. to wait for the Clerk / Medical
retrieval of old Records Officer
hospital number in
the database. Health and
Information
Management

359
3. Will receive an order 3. Give order of None 1-2 minutes Medical Records
of payment and payment at instruct Clerk / Medical
proceed to cashier client to proceed to Records Officer
section for the the cashier section
payment. for the payment. Health and
Information
Management
4. Present order of 4. Accept order of 90.00 1-3 minutes Cashier Clerk
payment and pay the payment and (OPD)
indicated amount. Will indicated amount. Cash Section
Give official receipt. 150.00
receive an official
(ER)
receipt.

5. Present official 5. Verify official None 1-2 minutes Medical Records

receipt at medical receipt and issue Clerk / Medical
records section. Will new hospital card Records Officer
receive new hospital with same hospital
card with same hospital number. Give Health and
number with the lost instructions to go Information
card. Proceed back to back to OPD or Management
OPD or Emergency Emergency room
room and wait for your and wait for their
name to be called. name to be called.

90.00-
TOTAL: 36-40 minutes
150.00

Ancillary Services Division

(Pharmacy Section)

1. PURCHASING MEDICINES PROCESS

Steps on how to purchase medicines for out-patient clients.

Office or Division Pharmacy Section
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Prescription signed by the Doctor (1 original
copy) Pharmacy Section – Window 1, 2 & 3
Order of Payment (1 original copy)
Official receipt (1 original copy)

360
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Present hospital 1.1 Accept None 1-3 minutes Pharmacist

card and prescription prescription signed
Pharmacy
signed by the Doctor. by the doctor.
Section

1.2 Check stock

availability.

1.2.1 If not available,

ask the doctor for
alternative medicine.

1.2. 2 If still not

available, give
instructions to buy
outside.

2. Will receive order 2. Give order of Depends 1-3 minutes Pharmacist

of payment and payment and on the
Pharmacy
proceed to cashier instruct client to requested
Section
section for the proceed to the medicine.
payment. cashier section for
payment.

For patients who

cannot pay the
indicated amount, may
ask for assistance at
the Medical Social
Service of the hospital.

3. Present the order 3. Accept order of 1-3 minutes Pharmacist

of payment and pay payment and indicated
amount. Give official Pharmacy
the indicated
receipt. Section
amount. Will receive
an official receipt.
4. Present the official 4. Verify the Official 1-3 minutes Pharmacist
receipt at the receipt.
Pharmacy
pharmacy section.
Section
5. Claim the 5. Release the 3-5 minutes Pharmacist
requested medicine requested medicines
and give instructions Pharmacy
and instructions on
on how to take it. Let Section
how to take the
the client sign the
purchased
releasing logbook.
medicines. Sign the
logbook for release.
TOTAL: 15-20 minutes

361
 Ancillary Services Division
(Radiology Section)

1. RADIOLOGY EXAMINATIONS PROCESS

Steps for patients requiring radiological procedures as requested by the doctor.

Office or Radiology Section
Division
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Radiology Request Form signed by the
Doctor (1 original copy)
First Floor, Radiology Section – Window 1
Valid ID (1 original copy)
Order of Payment (1 original copy)
Official receipt (1 original copy)

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE

1. Present the 1. Accept the None 1-3 minutes Radiology

hospital card and radiology Technologist
radiology request request form
Radiology Clerk
form signed by and give
the Doctor. instructions Radiology
depending on Section
the requested
For patients with procedure /
request from examination.
other hospital,
present the
For ultrasound
radiology request
patients. Schedule
form signed by
will depend on the
the Doctor and a
number of patients.
valid ID.

Instruction will be
given depending
on the requested
procedure /
examination.

362
2. Will receive 2. Give order of X-RAY. 1-3 minutes Radiology
order of payment and Technologist
payment and instruct patient to
Radiology Clerk
proceed to the proceed to cashier Chest PA
cashier section for Radiology
section for payment. 300.00
Section
payment. Chest PA/L
400.00
For patients who Chest
cannot pay the ALV/Coned
whole amount, down
they may ask
assistance from 250.00
the medical Chest lateral
social service
section of the 250.00
hospital. Chest lateral
decubitus
250.00
Chest (portable)
315.00
Ribs / Thoracic
Cage
400.00
Skull (PA/L)
400.00
Mandible
700.00
Mastoid
500.00
TMJ
600.00
Water’s view
300.00
Paranasal
Sinuses
450.00
Submentovertex
/ towne’s view
250.00
Orbits
450.00

363
Nasal bones /
soft tissue
lateral
500.00
Cervical spine
(A/L)
450.00
Cervical spine
(AP/L)+O
550.00
Thoracic spine
450.00
Lumbosacral
spine
450.00
Lumbosacral
spine + Oblique
view
550.00
Scoliotic study
900.00
Abdomen
supine & upright
500.00
Abdomen
(portable)
375.00
Pelvis (AP)
300.00
Pelvis + frog leg
600.00
Shoulder
unilateral
300.00
Shoulder AP/O
450.00
Elbow
(unilateral)
350.00

364
Ankle
(unilateral)
350.00
Foot (unilateral)
350.00
Humerus
(unilateral)
350.00
Femur
(unilateral)
350.00
Lower leg
(unilateral)
350.00
Hand
(unilateral)
350.00
Wrist (unilateral)
350.00
Extremity
(portable)
750.00

ULTRASOUND

1 Organ
(including RLQ)
800.00
HBT
1000.00
Upper abdomen
1200.00
Lower abdomen
(KUBP or KUB
+ pelvic)
1200.00
Whole abdomen
2400.00

365
 Transrectal
(prostate or
pelvic)
1500.00
Transvaginal
1500.00
Pelvic Gyne
1000.00
Pelvis
(OB/Biometry)
1200.00
BPS
1500.00
KUB
1000.00
Breast
(bilateral)
1500.00
Thyroid
1200.00
Neck
1500.00
Cranial
950.00
Scrotal w/
doppler
1500.00
Inguinoscrotal
w/ doppler
1500.00
3. Present the 3. Accept the order None 1-3 minutes Cashier
order of payment of payment at
Cash Section
and pay the indicated amount.
indicated amount Give official receipt
at the cashier. after payment.
Client will be
given an official
receipt.
4. Present the 4. Verify the official None 1-3 minutes Radiology
official receipt at receipt and instruct Technologist
the radiology patient wait.
Radiology Clerk
section and wait

366
for your name to Radiology
be called. Section
5. Proceed to the 5. call the patient None 10-15 minutes Radiology
radiology section and proceed to the Technologist
for the procedure. examination room
Radiology Clerk
After the for the procedure.
procedure, Radiology
patient will be Section
instructed on Give instructions
when the official when the official
results will be results will be
released. released.
• for X-ray: 2
working
days
• for
Ultrasound:
10 to 20
minutes
after the
procedure.
6. To claim 6. Verify Hospital None 1-3 minutes Radiology
results, present card, valid ID or Technologist
Official receipt at
hospital card, Radiology Clerk
release official
valid ID or official examination result. Radiology
Section
receipt.

Depending on
TOTAL: the requested 25-30 minutes
procedure

Ancillary Services Division

(Rehabilitation Medicine Section)

1. CONSULTATION TO PHYSIATRIST AND PROVISION OF TREATMENT

PROGRAM PROCESS

Steps for patient requesting for Physiatrist consultation and provision of their treatment
program.
Office or Division Rehabilitation Medicine Section
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public

367
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Valid ID (1 original copy)
Referral Form signed by the Doctor (1 original
copy) First Floor, Rehab Section
Out-Patient Assessment Form (1 original copy)
Order of Payment (1 original copy)
Official receipt (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Present the 1. Accept and verify None 1-3 minutes Physical

Hospital card and the referral form Therapist
referral form signed signed by the
Rehabilitation
by the doctor. doctor.
Medicine
Section
For patients with
referral form from
other hospital,
present the referral
form signed by the
doctor and a valid ID.
2. Will receive 2. Give instructions None 1-3 minutes Physical
instructions for on physiatrist Therapist
physiatrist consultation
Rehabilitation
consultation schedule.
Medicine
schedule.
Section
3.1 Day of 3.1 Accept the None 5 minutes Physical
scheduled referral form signed Therapist
consultation: by the doctor and
Rehabilitation
verify the hospital
3.1.1 Present the Medicine
card or valid ID.
hospital card and Section
referral form
signed by the
3.2 Give patient
doctor.
queuing number
3.1.2 Will receive a and instruct to
queuing answer Out-patient
number. Assessment Form.

3.2 For new patients:

3.2.1 Will receive
new hospital
card.
3.3 For old patients:

368
 3.3.1 Present the
hospital card
at the
medical
records for
chart
retrieval
3.4 for old patient
without hospital
card:
3.4.1 Follow the
process of
citizens
charter for
old patient
without / with
loss hospital
cards.
3.5 Answer out-
patient
assessment
form.
4. Will receive and 4. Give an order of None 1-3 minutes Physical
order of payment and payment and Therapist
proceed to cashier instruct patient to
Rehabilitation
section for the proceed to the
Medicine
payment. cashier section for
Section
the payment.
5.1 Present the order 5.1 Accept the NON- 1-3 minutes Cashier /
of payment and pay order of payment Senior Cashier Clerk
indicated amount. and indicated =100
Cash Section
amount.
Senior=ND
5.2 Will receive
official receipt. 5.2 Give Official
receipt.
6. Present the official 6. Verify Official None 1-3 minutes Physical
receipt to the receipt and give Therapist
Rehabilitation instructions to wait
Rehabilitation
Medicine Section at until called.
Medicine
wait to be called.
Section
7.1 Be ready for the 7.1 Examine the None 10-15 minutes Physiatrist
examination. patient.

7.2 Will receive a

treatment program.
7.2 Provide the
patient with a
treatment program.

369
 7.3 List down the
patient on the
consultation
logbook.
8. Will receive an 8. Instruct patient to None 1-3 minutes Physical
instruction and wait wait outside. Therapist
to be called for the Patient will be
Rehabilitation
treatment program to called for the
Medicine
start. treatment program
Section
to start.
TOTAL: 100.00 35-40 minutes

2. PHYSIATRIST TREATMENT PROCESS

Steps for patients requiring treatment program from the Physiatrist

Office or Division Rehabilitation Medicine Section
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Valid ID (1 original copy)
Treatment program
First Floor, Rehab Section
Consent form
Order of Payment (1 original copy)
Official Receipt (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Present hospital 3. Accept the None 1–3 Physical

card and treatment Therapist
Minutes
treatment program.
program.
4. Ask the client to None 1–3 Physical
2. Sign the consent sign the consent Therapist
form. Minutes
form.

3. Prepare for the 5. Proceed to the None 1 – 1.5 Physical

treatment treatment Therapist
hours
program. program.

370
 4. Will receive an 6. Give Order of Non- 1–3 Physical
order of payment payment and Senior Therapist
and proceed to minutes
instruct client to =300
cashier section proceed to
for the payment. Senior=ND
cashier section
for the payment.
For patients who
cannot pay the
whole amount,
they may ask
assistance from
the medical
social service
section of the
hospital.
7. Present order of 5. Accept order of None 1–3 Cashier
payment and pay payment and
indicated Minutes
indicated amount.
amount. Will
receive official Issue official
receipt after receipt.
payment.
8. Present official 6. Verify official None 1–3 Physical
receipt to receipt and register Therapist
rehabilitation Minutes
on out-patient
Medicine logbook.
Section. Will
receive Give instructions
instructions for on next treatment
the next
schedule.
treatment
schedule.
TOTAL: None 1 – 2 hours

Ancillary Services Division

(Medical Social Service Section)

1. MEDICAL SOCIAL SERVICE ASSISTANCE PROCESS

Steps for patient requesting for medical social service assistance for medicines, laboratory
and diagnostic services done outside.
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL

371
Hospital Card, ECG Prescription,
Ancillary Request form
Hospital Bills,
Certified True Copy of Medical Certificate
NDH Malasakit Center
Valid ID or Barangay Clearance
Barangay Indigency Certificate
Authorization Letter
Guarantee letter from specified agency or organization
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
1. For medicines: 1. Asses the patient or None 3–5
patient’s relative.
present prescription Minutes
signed by the Doctor
and patient’s hospital
card.
Social welfare
officer
For laboratory and
radiology procedures:
Present request form
signed by the doctor
and patient’s hospital
card.
2. Will receive further 2.Instruct the client to None 2-3 Minutes
instructions acquire Medical
Certificate or Clinical
Abstract at the
respective ward and
Social welfare
proceed to Medical
officer
records for certification
(certified true copy)
and barangay hall for
the certificate of
indigency.
3. Present all the 3. Assess and verify None 3–5 Social welfare
completed documents submitted officer
minutes
and wait for further documents prior
instructions. endorsing to chosen
Agency.
8 – 13
None
TOTAL: minutes

2. BLOOD TRANSFUSION ASSISTANCE PROCESS

Steps for patients requesting for assistance during blood transfusion.

372
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital card, NDH Malasakit Center
Blood request
Certified True Copy of Medical Certificate or Certified True
Copy of Clinical abstract
Social Case Study Report
Referral Letter
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTION
BE PAID ING TIME RESPONSIBLE
1. Present Blood 1. Assess patient or None 1–2 Social welfare
Transfusion request patient’s relatives officer
minutes
and patient’s
hospital card.
2. Will receive further 2. Instruct the client to None 1–2 Social welfare
instructions. acquire Medical officer
minutes
Certificate or
Clinical Abstract at
the respective ward
and proceed to
Medical records for
certification
(certified true copy).
3. Present all the 4. Verify submitted None 20 – 30 Social welfare
completed documents minutes officer
documents and wait (certified true copy)
for further
instructions.
Assess patient or
Will receive Social patient’s relatives
Case Study and for Social Case
Referral Letter Study and Referral
Letter
3. Proceed to 5. Instruct client to None 1–2 Social welfare
laboratory section proceed to officer
minutes
with all the laboratory section
documents. for coordination.
23 – 36
None
TOTAL: minutes

373
 1. ASSISTANCE ON DISCOUNT AT EMERGENCY ROOM AND OUT-PATIENT
DEPARTMENT SERVICES PROCESS
Steps for patient requesting for discount on Emergency room and Out-patient department
services.

Office or Division Medical Social Service

Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card NDH Malasakit Center
Prescription
Request
Order of Payment
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTION
BE PAID NG TIME RESPONSIBLE
1. For X-ray, 1. Assess and None 1–3 Social welfare
ultrasound, interview patient or minutes officer
Laboratory, ECG, patient’s relative.
Physical Therapy
and Dental:
Present hospital card
and order of payment
or charge slip.
For drugs and
medicines: Present
hospital card,
prescription signed by
the doctor and order of
payment.
For emergency room
patients: Present
Hospital card and
charge slip.
2.Will be Classified 2. Classify patient None 1–2
Social welfare
according to financial according to minutes
officer
status. financial status.
3.Will receive 3. Return the signed None 1–2
discounted order of order of payment or minutes
payment or charge slip charge slip and
signed by the social instruct client to
worker then proceed to proceed to cashier Social welfare
cashier section for the section for the officer
payment. payment.

For No Donations:
instruct client to

374
 proceed to respective
unit / department.
TOTAL None 2-4 minutes

1. SPONSORED PHILHEALTH PROCESS

Steps for patients under sponsored Philhealth classification during admission and Ob-Gyne or
Surgery cases of OPD.
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card NDH Malasakit Center
Certified True Copy of Medical Certificate/ clinical history
Philhealth Member Registration Form (PMRF)
Valid ID or Barangay Clearance
Barangay Indigency Certificate, Authorization Letter,
Marriage Certificate (Copy), Birth Certificate (Copy
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTION TO BE
NG TIME RESPONSIBLE
PAID
1. Present Hospital 1. Assess and None 1–3 Social welfare
card. interview patient or officer
minutes
patient’s relative.

2. Will receive 2. For admitted None 1–2 Social welfare

instructions. patients: instruct officer
minutes
client to get certified
true copies of
medical certificate or
clinical history from
respective unit /
ward.
2.1 For OPD case: (OB-
Gyne and Surgery
cases)
Instruct client to get
certified true copies
of medical certificate
or clinical history
from OPD
3.Submit to social 3. Verify Certified true None 3–5 Social welfare
Worker all the copy documents and officer
minutes
completed documents give additional
and wait for further requirements to
instructions. complete the

375
 sponsored Philhealth
processing.
4. Once Sponsored None 1–2 Social welfare
Philhealth is 3. Assess and instruct officer
patient to submit all minutes
acquired, present to
Social Worker the documents to billing
CE1 (Sponsored and Philhealth
Health Certificate) section.
or MDR
6-12
TOTAL: None
minutes

4. PROCESS FOR MALASAKIT OR DOH MAIP ASSISTANCE

Steps for hospital patients requesting for Malasakit / DOH MAIP assistance.

Office or Division Medical Social Service

Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 copy original) NDH Malasakit Center
Prescription (1 copy original)
Request (1 copy original)
Order of Payment (1 copy original)
Statement of Account (1 copy original)
Certified True Copy Medical Certificate
Barangay Indigency (1 copy original)
Malasakit Intake Sheet (1 copy original)
Assessment Tool (1 copy original)
FEES
PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION TO BE
G TIME RESPONSIBLE
PAID
Patients requesting 1. Interview and assess None 2-3 minutes Social Welfare
assistance for: patient or patient’s Officer
relative.

For medicines, present

prescription signed by
the doctor or order of
payment and hospital
card.

376
 For Laboratory,
Radiology, 2d Echo
and ultrasound
procedure, present
request form signed by
the doctor or Order of
Payment and Hospital
Card.
2. For admitted patient, 2. Interview and None 2-3 minutes Social Welfare
present Statement of assess patient or Officer
Account (SOA) patient’s relative.
3. will receive 3. Instruct the client to None 3-5 minutes Social Welfare
instructions acquire Medical Officer
Certificate or Clinical
Abstract at the
respective ward and
proceed to Medical
records for certification
(certified true copy) and
barangay hall for the
certificate of indigency.
4. Present all the 4. assess and verify all None 10 – 15 Social Welfare
completed documents submitted documents. minutes Officer
and wait for further Interview patient /
instructions. patient’s relative using
Malasakit Intake Sheet
or assessment tool.
Validate Order of
payment or SOA
according to the service
provided.
5. accept Order of 5. Instruct client to None 1 – 2 minutes Social Welfare
Payment/SOA with return to respective Officer
stamp ward or unit.
5.1 OPD/ER return to
ancillary offices.
5.2 SOA of admitted
patient to admitting and
cashier section.
21 – 28
TOTAL: None
minutes

6. ASSISTANCE FROM POS (POINT OF SERVICE) PHILHEALTH PROCESS

Steps for patients requesting assistance from POS Philhealth process.

Office or Division Medical Social Service

Classification: Simple

377
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 copy original)
PMRF form (1 copy original)
Assessment Tool (1 copy original) NDH Malasakit Center/Medical Social Service Office
Birth Certificate / Marriage Certificate
Valid ID (1 copy original)
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTION TO BE
NG TIME RESPONSIBLE
PAID
1. Proceed to malasakit 1. Interview and assess None 1-2 Social Welfare
center patient / patient’s minutes Officer
relative
2. Answer patient 2. Accept documents and None 2-3 Social Welfare
information slip. check status of minutes Officer
membership at Philhealth
portal.
3. Will receive 3. Give client copy of None 2-3 Social Welfare
instructions. Assessment Tool and minutes Officer
PMRF.
4. Present PMRF Form 4. Accept and verify None 5-10 Social Welfare
and Assessment Tool submitted documents. minutes Officer
Enroll patient at Philhealth
POS.
5. Accept certification 5. Issue certification and None 1–2 Social Welfare
of enrollment to POS instruct to proceed to minutes Officer
Philhealth. Philhealth office or
hospital staff.
11-20
TOTAL: None
minutes

Medical Services Division

1. KANGAROO-MOTHER CARE PROCESS

Describe the services pursuant to essential Intrapartum Newborn care

Office or Division Pediatrics Department
Classification: Simple

378
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: Newborn weighing less than 2500 grams
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Kangaroo-Mother Care Form (1 original copy)
Patient Chart (1 original copy)
Consultation Record (1 original copy) Second Floor – Ward Room

Mother-Baby Dyad Monitoring Sheet (1 original

copy)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Receives patient’s None 10-15 minutes Consultant on
chart from OR/DR Duty
Identify babies for KMC Pediatrics
Department
2. Give consent for 2.1 Explain benefits of None 1 hour Consultant on
KMC KMC Duty
enrollment 2.2 Secure consent for Pediatrics
enrollment to KMC Department

3. Admits patient None 30 minutes to 1 Consultant on

hour Duty
Pediatrics
Department
4. Accompanies patient to None 30 minutes Ward Nurse on
the ward and Duty
endorsement of patient
to ward nurse on duty Nursing Service
Department

5. Follow doctor’s 5. Patient is received at None 15 – 30 Ward Nurse on

advice and orders the ward by the ward minutes Duty
nurse on duty and
Nursing Service
pediatrician on duty
Department

Consultant on
Duty
Pediatrics
Department
6. Orientation to KMC None 30 minutes to 1 Consultant on
hour Duty
Pediatrics
Department

379
 7. Daily rounds by None 15-30 minutes Consultant on
Consultant and Duty
evaluation of patient’s
Pediatrics
progress
Department

8. Follow doctor’s 8. Discharge if improved None 15-30 minutes Consultant on

discharge advice. or transfer to tertiary Duty
hospital for further
Pediatrics
management.
Department

Ward Nurse on
Duty
Nursing Service
Department

TOTAL: None

2. SCREENING TEST FOR NEWBORN

Indicate the steps for availing newborn screening services and diagnostics.
Office or Division Pediatrics Department
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Inborn Deliveries – on their 24 hours of life and more
Who may avail:
Outborn Deliveries – on their 24 hours of life and more
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Nbs Filter Paper (1 original copy)
Hearing Screening Card (1 original copy)
Second Floor – Neonatal Room
Registry-Card Hearing Test (1 original copy)
Schedule of Release Form (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Proceed to 1. Receives babies for Covered 1-3 minutes NBS and

screening test by HEARING
respective
Philhealth PERSONNEL
screening
areas
2. Screening Test 2. Do the screening 10-15 minutes NBS and
procedure HEARING
PERSONNEL

380
 3. Schedule for 3.1 1 month for NBS For NBS – 1-2 NBS and
release of minutes HEARING
PERSONNEL
results
3.1.1 For NBHT:
passed-immediate For NBHT 1-2
minutes
3.1.2 Failed- schedule
for re screening or
referral to ENT
TOTAL: 13-22 minutes

Nursing Services Division

1. SATELLITE CONSULTATION PROCESS

Steps for patients seeking consultation in the satellite clinic.

Office or Division NURSING SERVICE
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Valid ID (1 original copy)
Prescription Pad (1 original copy)
Laboratory Request Form (1 original copy)
Radiology Request Form (1 original copy) Satellite Clinic – ground floor
Referral Form (1 original copy)
ER Form
ER Slip
Admission Chart
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Approach 1. Interview None 1-3 minutes Nurse on Duty
patient/relative
Nurse/Doctor/Triage Nursing Service
Officer for interview Department
2. Answer questions 2. Triage: None 1-3 minutes Nurse on Duty
asked by
Categorize patient
nurse/doctor

381
 accordingly: Nursing Service
Department
a. Satellite
patient
Consultant on
b. ER patient
Duty
If patient was
ER Department
categorized as ER
patient, give ER slip
properly filled-up and
instruct patient to go
to main entrance then
proceed to
Admitting/Registration
Section

3. Proceed to 3. Instruct 100.00 8-19 minutes Nurse on Duty

Admitting window for patient/relative to go
Nursing Service
registration. to admitting section
Department
for registration (Follow
steps in Admitting
Section in registration)
Admitting Clerk
Admitting
Section/Records
Section
4. Patient shall 4. Take patient Vital None 3-5 minutes Satellite Nurse/
render self for vital sign
Nursing
sign taking
assistant

5. Submit self for 4. Examine patient None Variable Consultant on

consultation Duty
Satellite Doctor
5. Follow instructions 5.1 Patients for None Variable Nurse on Duty
given discharge/may go
Nursing Service
home:
Department
Instruct
patient/relative of
patient’s home Consultant on
medications and date Duty
of when and where to
follow up ER Department

5.2 Patients for

emergency
medication/laboratory
test/Radiology exam:
Give request
necessary forms and

382
 instruct to submit to
appropriate
unit/section

5.3 Patient for

observation:
Explain management
plan and what and
why to wait

5.4 Patients for

admission:

Follow steps in
Emergency room
Admission Process

5.5 Patients for

Transfer to other
hospital:

Give instruction and

referral form

TOTAL: 100.00 30-60 minutes

2. EMERGENCY ROOM CONSULTATION PROCESS

Steps for patients seeking for emergency consultation.
Office or Division NURSING SERVICE
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL

383
Hospital Card (1 original copy)
Valid ID (1 original copy)

ER Chart
Order of Payment (1 original copy)
Lost Data Sheet Form (1 original copy) Emergency Room ground floor
Prescription Pad (1 original copy)
Laboratory Request Form (1 original copy)
Radiology Request Form (1 original copy)
Referral Form (1 original copy)
Admission Chart

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Proceed to 1. Get patient None 1-3 minutes Admitting Clerk

Hospital Main
entrance and information then
register patient to instruct to
admitting section.
proceed to ER

2. Go to Emergency 2. Receive patient None 1-3 minutes Nurse on Duty

Room
Nursing Service
Department
3. Prepare self to 3. Interview None 1-3 minutes Nurse on Duty
answer questions patient/relative:
Nursing Service
regarding illness and
Department
physical exam.
Classify into:
Medicine Consultant on
Duty
Pedia
ER Department
Surgery
OB-Gyne

4. Submit self for 4. Examine patient None Variable Consultant on

consultation Duty
ER Department
5. Follow instructions 5.1 Patients for None Variable Nurse on Duty
given by staff discharge/may go
Nursing Service
home:
Department
Instruct
patient/relative of
patient’s home

384
 medications and date Consultant on
of when and where to Duty
follow up
ER Department

5.2 Patients for

emergency
medication/laboratory
test/Radiology exam:
Give request
necessary forms and
instruct to submit to
appropriate
unit/section

5.3 Patient for

observation:
Explain management
plan and what and
why to wait

5.4 Patients for

admission:

Follow steps in
Emergency room
Admission Process

5.5 Patients for

Transfer to other
hospital:

Give instruction and

referral form

TOTAL: 150.00 Variable

3. ADMISSION PROCESS

Steps for patient who will be admitted in the hospital.

385
Office or Division Nursing Service Department
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Admission Order (1 original copy)
Consent Form (1 original copy)
Laboratory Request Form (1 original copy)
First Floor – Emergency Room
Radiology Request Form (1 original copy)
Reminders to Patient, Watchers and Visitors (1
original copy)
Admission and Discharge Chart
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Coordinate with 1. Explain the urgency None 5-10 minutes Consultant on
the doctor of and importance of Duty
patient’s admission admission
ER Department

2. Sign Consent 2. Secure consent for None 1-3 minutes ER Nurse on

for admission admission from Duty
patient/relative
Nursing Service
Department

3. Prepare self for 3. Prepare patient for None 1-3 minutes ER Nurse on
examination additional examinations Duty
relevant to for admission process
Nursing Service
admission process
Department

4. Shall be advised 4. Instruct relative to None 1-3 minutes Nurse on Duty

to proceed to proceed to admitting
Admitting Section Nursing Service
section and hand over
to bring Admitting Department
the Admitting and
and Discharge Discharge Record
Record Form Form for processing

5.1 Present 5.1 Receive hospital card None 15 – 20 Admitting Clerk

Hospital Card of at Admission and minutes
Admitting
Patient and Discharge Form
Section
admitting and

386
discharge Form to
admitting section

5.2 Fill-up Patient

5.2. Instruct relative to fill
Data Sheet
up Patient Data Sheet
and record patient
information on registry

5.3 Explain and secure

5.3 Receive 2
signature of
copies of
patient/relative on 2 copy
Reminders to
ng Reminders to patient,
patient, watchers,
watchers, and visitor form
and visitor form,
(give 1 copy to
read and sign
patient/relative)

5.4 Give back Admission

5.4 Receive back and Discharge Form to
the Admission and patient/relative and
discharge form instruct to return to
with accomplished Emergency room
details of patient

6. Bring back the 6. Receive the Admission None 1-3 minutes Nurse on Duty
Admission and and Discharge Form
Discharge Form to Nursing Service
the properly filled up
Emergency Room Department
by admitting section
and present to from relative/patient
nurse
7. Wait until patient 7. Instruct Institutional None 1-3 minutes Nurse on Duty
is transferred to Worker (IW) to transfer
ward patient to ward/unit Nursing
Attendant
Nursing Service
Department

Institutional
Worker
Engineering and
Facilities
Management
TOTAL: None 25-45 minutes

387
 PARKS DEVELOPMENT ADMINISTRATION
DEPARTMENT

1. Repair and Maintenance of Parks and Playground

Provides repair and maintenance of existing parks and playgrounds within Quezon City
Office or Division: Parks Development and Administration Department
Classification: Complex
Type of Transaction: Government-to-Citizens (G2C) / Government-to-Government
(G2G)
Who may avail: Barangay officials, Homeowners Associations, Schools and
Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
(2 copies each)
Letter Request To be provided by the requesting party

Sketch of Site To be provided by the requesting party

Name of Contact person and contact number To be provided by the requesting party

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Present a letter 1.1 Receiving clerk None 10 minutes Receiving Clerk
requesting for the repair records details of
and maintenance of the request.
existing parks and
playgrounds in QC.
1.2 Dept. Head/ None 1 day Dept. Head/Asst.
Asst. Head routes/ Dept. Head
assigns it to
engineer in charge
on said area.
1.3 Engineer-in- None 5 days Engineer in charge
charge inspects,
coordinates, makes
report an detailed
cost estimate.
1.4 For None Varies Division Head
recommendation for
inclusion in the
Dept.’s priority for
repair and
maintenance.
1.5 If approved and None *Note: with Maintenance
funded, actual approved Operations Group
repair or budget and
improvement shall available
be scheduled for materials
implementation. * duration of
actual repair
varies

388
 depending on
the scope of
work

2. Development of Open Spaces intended for Parks and

Playground/Rehabilitation of Existing Parks and Playground

To develop city-owned open spaces intended for parks and playgrounds and to
rehabilitate existing parks and playgrounds

Office or Division: Parks Development and Administration Department

Classification: Highly Technical
Type of Transaction: Government-to-Citizens (G2C) / Government-to-Government
(G2G)
Who may avail: Barangay officials, Homeowners Associations, Schools and
Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
(2 copies each)
Letter Request Requesting Party

Copy of TCT Register of Deeds

Deed of Donation QC General Services Department

Location map/Sketch of Site Requesting Party

Name of contact person and contact number Requesting Party

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit letter 1.1 For recording None 10 minutes Receiving Clerk
requesting and tagging of
development/ control number.
rehabilitation of
parks/open spaces.
1.2 Dept. None 2 days Dept. Head/Asst.
Head/Asst. Head Dept. Head
routes/assigns to
Research and
Verification Section.
1.3 If the concerned None 2 days Research and
open space/park is Verification Section
not donated, the
letter will be
returned to
requesting party
with information that
the open space
must be donated
first to the city
government for
proper
documentation and
planning.

389
 1.4 If concerned None Varies Architect/Engineer-in-
open space/park is depending on charge
donated, it will be the nature of
forwarded to request/scope
planning group of work
assigned per district
for inspection,
preparation of plans
and cost estimate.
1.5 After the None 1 day Division Chief/Asst.
preparation of plans Dept. Head/ Dept.
and cost estimate, it Head
will be forwarded to
persons concerned
for their signatures.
1.6 When all the None 2 days Releasing/Liaison
documents are Officer
properly signed by
all concerned with
corresponding
indorsement/reply
letter, it will be
forwarded to
releasing/receiving
section for
documentation and
release to
requesting parties.

3. Greening Services
Provision of greening services such as:

a) Issuance of Certificate of No Objection for Tree

Cutting
b) Tree Planting
c) Tree Cutting/trimming and balling of trees
d) Grasscutting
e) Landscaping

Office or Division: Parks Development and Administration Department

Classification: Complex
Type of Transaction: Government-to-Citizens (G2C) / Government-to-Government
(G2G)
Who may avail: QC constituents/Establishments/Institutions/Schools/Universities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

(2 copies each)
Letter of Request To be provided by the requesting party

390
Supporting Documents (For cutting of trees)
1. For Lot Owners
a. To be provided by requesting party
a. Photocopy of TCT b. To be provided by requesting party
c. Barangay Hall or HOA Office
b. Consent of affected neighbors (if any) d. To be provided by requesting party
c. Certificate of Residency of the owner issued
by the Barangay/HOA
d. Pictures of affected trees to be cut a. To be provided by requesting party

b. To be provided by requesting party

2. For Private and Government Contractor
c. Barangay Hall or HOA Office
a. Photocopy of the contract
(specifically including the scope of work and d. To be provided by requesting party
cost estimate)
b. Photocopy of the site development plan
showing the affected trees.
c. Certificate of Residency of the owner issued
by the Barangay/HOA
d. Pictures of affected trees to be cut

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit a letter 1.1 Receiving None 10 minutes Receiving clerk
request for: section will receive
the letter for
• Tree cutting / trimming recording and
/ grass cutting / balling control number
• Tree planting purposes.

• Tree cutting / balling

permit

• Landscaping
1.2 The Dept. Head None 1 day Dept. Head/Asst.
will route the letter Dept. Head
to corresponding
person in charge.

a) Verification and None 3 days Nursery Division

inspection of the
site for tree
cutting/tree
trimming/balling and
grass cutting
requests.

391
a.1) After None *varies Nursery Operations
verification, request depending on Group
will be forwarded to the size of the
the Operation’s tree and actual
Group for situation (min.
scheduling of tree of 3 days)
cutting/balling/trimm
ing/
grass cutting.

b) Coordination with None 3 days Nursery Division

the HOA or the
requesting party to
verify if the site is
feasible for tree
planting.

b.1) After site None 1 day Nursery Operations

verification, the Group
requesting party will
coordinate with the
Operation’s Group
for scheduling of
actual tree planting.

c) Inspection and None 1 day Nursery Division

verification of the
condition of the
subject tree for
cutting/trimming/ball
ing.

c.1) Submission of None 1 day Nursery Division Head

Inspection Report to
Dept. Head

c.2) Issuance of Compliance/ 5 days Dept. Head

Certificate of No Replaceme
Objection nt for every
tree to be
trimmed/cu
t/balled
d) Inspection and None 7 days Landscape Architect
preparation of
landscaping plan &
estimate

392
d.1) For submission None 1 day Nursery Division Head
and approval of
landscaping plan
and cost estimate to
the Dept. Head

d.2) If funded, for None 7 days Nursery Operations

implementation of Group
landscaping works

393
 PEOPLE’S LAW ENFORCEMENT BOARD

1. People’s Law Enforcement Board (PLEB), Citizen’s Complaint

The PLEB has the power to hear and decide citizen’s complaints formally filed or referred
against any uniformed member of the PNP pursuant to Section 2, Rule 11 of the Memorandum
Circular No. 2016-002 re: Revised Rules of Procedure Before the Administrative Disciplinary
Authorities and the Internal Affairs Service of the Philippine National Police.

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD

Classification: Highly Technical
Type of G2C – Government to Citizen, G2G – Government to Government
Transaction: and G2B – Government to Business Entity
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Sworn Statement/Notarized Prepared by the Complainant himself or with the
Complaint Affidavit accompanied by a assistance of a public lawyer or private counsel.
Certificate of Non-Forum shopping, If the complaint is verbally made, an authorized
Affidavits of Witnesses and documentary officer of this office may assist the complainant in
evidence, if any. [Submit in seven (7) preparing his/her complaint-affidavit and other
copies/sets] documents in support thereof.

AGENCY FEES TO PROCESSIN PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1. Sign in the Client 1. Give the Log None 3 Minutes Patricia T. Bautista,
Log Book in the Book to the client Records Clerk
Office lobby
2. Submit seven (7) 2. Receive the None 10 Minutes Edilberto M. Arcega,
sets of the required required Legal Researcher
documents to documents and and/or Joanna Marie
receiving area check for A. Salalila, Clerk II
*Make sure to wait completeness
the received copy of
the submitted 2.1 Give the
documents received copy of
the documents to
the complainant/s
and inform him/her
that we will notify
him/her thru
his/her contact
information to file
Formal Charge
after Initial
Evaluation of the
Complaint.
3. Case Raffling None 10 Minutes Patricia T. Bautista,
Records Clerk

394
 4. Initial Evaluation None 30 Minutes Assigned Board of
of the Complaint the Board/Officer of
the Day/Executive
Officer

3. Complainant may 5. PLEB may None 2 hours Members of the

file a Motion for request superior Board where the
PREVENTIVE officer for case was raffled,
SUSPENSION (Not PREVENTIVE Gliceria M. Millo,
exceeding 90 days) SUSPENSION Stenographer and
(The Board will Janice S. Bakiki,
conduct Clerk
deliberation)
4. Filing of Formal 6. Receive Formal None 5 Minutes Edilberto M. Arcega,
Charge Charge and inform Legal Researcher
the complainant and/or Joanna Marie
that the PLEB will A. Salalila, Clerk II
issue Summons to
the Respondent/s
within three (3)
days from receipt
of the Formal
Charge or
docketing of the
complaint
7. Docket the None 3 Minutes Patricia T. Bautista,
complaint and turn Records Clerk
over to the
assigned
Encoder/Board
Secretary
8. Issue Summons None Within 3 days Assigned
to the from receipt Encoder/Board
respondent/s of the Formal Secretary
Charge
5. Filing of Answer of 9. Receive Answer None 5 Minutes Edilberto M. Arcega,
the Police Officer/s and check for Legal Researcher
(Respondent/s of the completeness. and/or Joanna Marie
Case) A. Salalila, Clerk II
*Make sure to wait
the received copy of
the submitted
documents
[The Respondent/s
may file their Answer
seven (7) working
days from receipt of
the summons.
Respondent/s must
furnish the
Complainant/s thru
personal service,
registered mail or

395
private courier before
filing.]
10. Turn over to None 15 Minutes Assigned
the assigned Encoder/Board
Encoder/Board Secretary
Secretary for the
issuance of Notice
of Pre-Hearing
Conference/Subp
oena to both
parties
11. Delivery of None Assigned Assigned Process
Notice of Pre- process Server
Hearing server must Dist I. – Renevy B.
Conference/Subp serve the De Luna
oena notices within Dist II – Randy F.
twenty four Cavite
(24) hours Dist. III and IV –
from receipt Ernesto G. De Leon
of the District V – Randy F.
documents Cavite
District VI - Norberto
R. Isidro

6. Attendance of both 12. Pre-hearing None At least (2) Members of the

parties with their conference hours Board where the
respective counsel, [Within fifteen (15) case was raffled,
witnesses, if any, is days from receipt Gliceria M. Millo,
required of the Answer Stenographer,
*PNP member must the Board Janice S. Bakiki,
be in complete Members shall Clerk and Assigned
uniform conduct the pre- Encoder
hearing Dist I. – Roxan B.
conference for the Dela Cerna
purpose of: (a) Dist II – Donjon M.
defining and Valino
simplifying the Dist. III and IV –
issues of the case; Joanna Marie A.
(b) entering into Salalila
admissions and/or District V – Donjon
stipulation of facts; M. Valino
(c) marking of District VI – Josefina
exhibits after P. Gamba and
proper Enrico P. Limlengco
identification by
the
parties/signatories
; and (d) threshing
out other matters
relevant to the
case]

7. Submission of 13. Receive the None 10 Minutes Edilberto M. Arcega,

Position Papers of Position Papers Legal Researcher
both parties [Fifteen

396
(15) days from and check for and/or Joanna Marie
termination of the pre- completeness A. Salalila, Clerk II
hearing conference] [The Board may
conduct
clarificatory
hearing within five
(5) days from
receipt of the
position paper of
the parties after
the expiration of
the period to file
the same]
14. Submit the None Sixty (60) Board Members
case for days from the
Resolution time the case
is filed

14.1. Issuance of 1 hour

Decision
15. Delivery of None Assigned Assigned Process
Decision process Server
server must Dist I. – Renevy B.
serve De Luna
decision Dist II – Randy F.
within twenty Cavite
four (24) Dist. III and IV –
hours from Ernesto G. De Leon
receipt of the District V – Randy F.
documents Cavite
District VI - Norberto
R. Isidro
8. Filing of Motion for 16. Receive the None Edilberto M. Arcega,
Reconsideration required Legal Researcher
[The Party adversely documents and and/or Joanna Marie
affected by the check for A. Salalila, Clerk II
decision may file a completeness
motion for
reconsideration within
ten (10) days from
receipt of a copy of
the decision]
9. Filing of Notice of 17. Receive the None Edilberto M. Arcega,
Appeal required Legal Researcher
[NAPOLCOM RAB documents and and/or Joanna Marie
(Regional Appellate check for A. Salalila, Clerk II
Board) Appeals from completeness
the decision of the
PLEB shall be taken
by the party adversely
affected by filing a
NOTICE OF
APPEAL. Copy
furnished the other
party, within ten (10)

397
days from receipt of a
copy of the decision]

2. People’s Law Enforcement Board (PLEB) Clearance

The PLEB Clearance or Certification is issued to any Philippine National Police (PNP)
member indicating the pendency or non-pendency of an administrative case against PNP
Member.

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD

Classification: Simple
Type of G2G – Government to Government and G2C - Government to Citizen
Transaction:
Who may avail: PNP members
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Must be in complete PNP Uniform PNP Regional Office
2. One (1) photocopy of PNP I.D.
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID G TIME
1. Sign in the Client 1. Give the Log None 3 Minutes Patricia T. Bautista,
Log Book in the Book to the client Records Clerk
Office lobby
2. Submit the 2. Receive the 5 Minutes Clearance Officers
required document required Patricia T. Bautista
and fill-out the document and Ernesto G. De Leon
Application Form and check for Josefina Gamba
the Order of Payment completeness Donjon M. Valino
*Make sure to ask for
Certified True Copy 2.1 Issue the
when needed Order of Payment
if the required
document was
given

2.2 Start
processing the
request
3. Pay the required 3. Accept the PHP 10 Minutes City Treasurer’s
fees at the City payment based on 50/Cleran Office
Treasury Office by the Order of ce or
showing the Order of Payment Certificati
Payment. *Make sure on and
to secure Official 3.1 Issue the PHP
Receipt that will be Official Receipt 10/page
issued upon payment of
Certified
True Copy
Return to the PLEB 4. Check the 15 Minutes Clearance Officers
Office for the Official Receipt Patricia T. Bautista
processing and Ernesto G. De Leon

398
release of Clearance Josefina Gamba
or Certification Donjon M. Valino
4.1 Issue the
Certificate or
Clearance to the
PNP member

399
 PERSONS WITH DISABILITY AFFAIRS OFFICE

FACILITATION OF PWD ID ISSUANCE

Process applications for Person With Disability (PWD) ID
Office or Division: MIS and Registration Unit
Classification: Simple, Complex
Type of Transaction: G2C (Government to Citizen)
Who may avail: Persons with disability
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Disability Medical doctor
2. Proof of Residence, Barangay
Barangay where the client resides
Clearance/Certificate
3. 2x2 ID Picture
4. Signature
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
FOR APPARENT DISABILITY

NEW APPLICANT None

1. Fill-up Philippine
Registry Form for
PWD (PRFPWD)
2. Present 2.1. FRONT None 15 minutes Leonor Vizoro/
documents to the DESK Virginia
front desk and Manlangit/Shirle
secure number - Provide y Angeles/ Arlyn
PRFPWD Carandang
- Scan
submitted
documents Jeffrey Alipio
- Provide
queuing
number
MIS and
- Forward Registration
complete
Unit (Joven
documents to
Guerrero)
evaluator

2.2.
EVALUATOR
- Evaluate and
verify

400
 submitted
documents
- If document is
complete, 30 Minutes
submit for
approval

2.3.
APPROVING
OFFICER
- Approve for
printing
- Endorse
document for
registration to
PRPWD

15 minutes

3. Wait for call None

4. Attend None
orientation
TOTAL None 1 hour

RENEWAL
1. Present PWD ID 1.1. FRONT None 5 Minutes Leonor Vizoro/
to Front Desk DESK Virginia
Manlangit/Shirle
- Provide form y Angeles/ Arlyn
and scan Carandang
submitted
documents
- Endorse to Jeffrey Alipio
evaluator
1.2.
EVALUATOR MIS and
Registration
- Verify Unit (Joven
submitted Guerrero)
documents 15 Minutes
- Endorse to
Approving
Officer

401
 1.3.
APPROVING
OFFICER
- Print and issue
ID

5 Minutes
2. Wait for call
TOTAL None 25 minutes

FOR NON-APPARENT DISABILITY

1. Fill up/submit 1.1. FRONTLINE 1 Hour FRONTLINE

PRPWD Form
- Provide Arlyn
and other
PRPWD Form Carandang
requirements
- Orient the
applicant
- Evaluate
submitted
documents
- Provide
Applicants
Transaction
Slip
1.2. MIS
- Encode
Applicant’s
information
and upload MIS
scanned 7 days
documents to Joven Guerrero
the Hospital’s
Online
Platform
- Coordinate
with the
Hospital
regarding
schedules
- Coordinate
with the
applicants
- Issue PWD ID
- Encode data
to PRPWD
and
qceservices

402
2. Secure
Applicants
Transaction Slip
(For other query,
contact
PDAOQC via
hotlines or e-
mail)
TOTAL None 7 days
1 hour

403
 PROCUREMENT DEPARTMENT

1. Receipt of Purchase Request for Goods and Services

Submission of End-user's Request / Project to the Procurement Department for procurement

process (Goods and Services)

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2G - Government to Government

Who may avail: Procuring Entity

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Accomplished Purchase Request (PR) (Duly Procuring Entity

signed by the City General Services
Department)
Project Procurement Management Program Procuring Entity

Advice of Allotment City Budget Department

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Submits all the Receives, assigns N/A One (1) day Receiving Clerk
requirements and records PR
number
Validates PR from N/A One (1) Hour Database
the submitted Management Division
PPMP Staff

Canvass of price N/A Three (3) days Price Standardization

(Sec. 7.3.4, RA and Monitoring
9184) Division Staff

Evaluates PR and Five (5) days

determines the
mode of
procurement to be
forwarded to the
City Budget
Department or City
Accounting
Department
Attends meeting Conducts pre- N/A Three (3) Bids and Awards
procurement Hours Committee (Created
conference for 2 as per Sec 11, RA
Million and above 9184 and Executive
projects (Sec. 20, Order No. 6 S2016) ,
RA 9184) Secretariat, Technical
Working Group,
Evaluators

TOTAL Nine (9) Days & Four (4) Hours

404
2. Public Bidding Activities

The Procurement Department conducts Public Bidding enjoined by prospective bidders/

suppliers for the procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Document Requests List (DRL) Philgeps website

Accomplished Bid Documents Procurement Department

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Prepares Bid N/A Two (2) days Technical Services
Documents and Division Staff
Checklist (Sec. 10
and 17, RA 9184)
Advertises / Posts N/A One (1) day Technical Services
bid opportunities in Division Staff
the Philgeps
website (Sec 21 Ra
9184), agency
website, and in
conspicuous places.
Submission of Sells Bid One (1) day OIC-PSMD / OIC-
Document Requests Documents DASD
List
With ITB Cost
* More than 1 5,000.00
Million up to 5
Million
* More than 5
Million up to 10 10,000.00
Million
*More than 10
Million up to 50 25,000.00
Million
*More than 50
Million up to 500 50,000.00
Million
Attends pre-bid Conducts pre-bid N/A One hour only Bids and Awards
conference conference (Sec 22 Committee,
RA 9184) Secretariat, Technical
Working Group,
Evaluators

Submission of Duly Received Bid N/A Four (4) Hours Documentation and
Accomplished Bid Documents (Sec 25 Administrative
Documents RA 9184) Services Division Staff

Opening of Bids, N/A Four (4) Hours Bids and Awards

evaluates the Committee,
submitted bid Secretariat, Technical

405
 documents and Working Group,
records / encodes Evaluators,
the bid results (Sec. Procurement Staff
29 and 30, RA
9184)
TOTAL Four (4) Days & Nine (9) Hours

3. Alternative Mode Procurement

The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Document Requests List (DRL) Philgeps website

Accomplished Request for Quotations (RFQ) Procurement Department

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Prepares Prior N/A Two (2) days Technical Services
Resolution (Sec. 48 Division Staff
and 17, RA 9184)
Prepares Request N/A One (1) day Technical Services
for Quotation (RFQ) Division Staff
(Annex H, RA 9184)
Posting of Request N/A One (1) day Technical Services
for Quotation (RFQ) Division Staff
in Philgeps Website
and Agency
Website
Issuance of N/A One (1) day Bids and Awards
Request for Committee,
Quotation (RFQ Secretariat, Technical
may be downloaded Working Group,
from Philgeps Evaluators
Website)

Submission of N/A Four (4) Hours Documentation and

Request for Administrative
Quotation Services Division Staff

Opening of Request N/A Four (4) Hours Bids and Awards

for Quotation Committee,
Secretariat, Technical
Working Group,
Evaluators,
Procurement Staff

TOTAL Five (5) Days & Eight (8) Hours

406
4. Bid Evaluation and Post Evaluation

The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Eligibility and Technical Documents

Financial Document

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Determines the N/A Seven (7) Technical Services
lowest calculated days Division Staff
bid and prepares
the abstract of bids

Conducts post- N/A Forty-five Technical Services

qualification and (45) days Division Staff
prepares
reports(Sec. 34, RA
9184)

TOTAL Fifty Two (52) Days

5. Documentation and Issuance of Purchase Order / Contract

The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Procurement documents

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Prepares the BAC N/A Ten (10) days* Technical Services
Resolutions on the Division Staff, Bids
Award, Notices of and Awards
Award and Committee, Head of
Purchase the Procuring Entity
Orders/Contracts

407
 and Approves by
the BAC and HOPE

Notifies the winning N/A Three (3) day* Documentation and

bidder and Issues Administrative
of Notices of Award Services Division Staff

Issues Purchase Fifteen (15) Technical Services

Order/ Contract, days* Division Staff
posts award notice
in the Philgeps
website and
reproduces
procurement
documents

Note: Sanctions
and Grounds for
Blacklisting are
imposed on
Competitive Bidding
Stage and Contract
Implementation
Stage as per GPPB
Resolution No. 09-
2004

TOTAL Twenty Five (25) Days

* Within the allowable time as per IRR of RA 9184

Procurement Department
Procurement of Infrastructure and Consultancy Services

1. Receipt of Purchase Request for Infrastructure and Consultancy Services

Submission of End-user's Request / Project to the Procurement Department for procurement

process (Infrastructure and Consultancy Services)

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2G - Government to Government

Who may avail: Procuring Entity

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Agency Estimate (Copy Stamped by the City Procuring Entity

Budget Department with allotment)
Project Procurement Management Program Procuring Entity

Advice of Allotment City Budget Department

Approved Plan Engineering Department

408
B2 – Project Validation Report City Planning Department

Certificate of Compliance Engineering Department

Program of Work Procuring Entity

Schedule of Work (List of Key Personnel and Engineering Department / Procuring Entity
List of Major Equipment)

Certificate of Non-litigation Secretary to the Mayor / Infra Com

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Submits all the Receives and N/A
requirements checks the Receiving Clerk (
One (1) day
documents being Infra)
submitted

Endorsed the N/A

documents to the
One (1) day
BAC -Chairperson
for instruction

In coordination with N/A

the Infra
Committee,
determines the
Three (3)
completeness of
days
the documents/ BAC- INFRA
schedule the pre- SECRETARIAT
procurement of the
proposed projects

Attends meeting Conducts pre- N/A

procurement
meeting for 5
Million and above
Three (3)
(Sec. 20, RA 9184)
hours
to determine the
readiness of the
proposed project
for procurement

TOTAL Five (5) Days & Three (3) Hours

2. Public Bidding Activities

The Procurement Department conducts Public Bidding enjoined by prospective bidders/

suppliers for the procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Document Requests List (DRL) Philgeps website

409
Accomplished Bid Documents Procurement Department

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Public Bidding N/A
Prepares Bid BAC - INFRA
Documents and Secretariat
Three (3) days
Checklist (Sec.
17.3, RA 9184)

Advertises/Posts N/A
bid opportunities in
the Philgeps
website (Sec. 21,
2.1) RA 9184) BAC - INFRA
Seven (7) day
Secretariat
For ABC of above
15 million – with
newspaper
publication

Submission of Sells Bid

Document Requests Documents
List

Above P500Tbut 5,000.00

not more than P1M

10,000.00 BAC - INFRA Sec.

P1Milliion but not
more than P5 Twenty (20)
Million days
25,000.00

P5Million but not

50,000.00
more than
P10Million

Attends pre-bid N/A BAC Infra

conference Conducts pre-bid
One (1) hour
conference (Sec. TWG
only
22, RA 9184)
BAC -INFRA Sec.

Submission of Duly Receives bid N/A

Accomplished Bid documents (Sec. Two (2) hours DASD Staff
Documents 25, RA 9184)

Opening of bids, N/A

evaluates the
submitted bid
BAC INFRA, TWG
documents and
and Procurement
records/encodes Five (5) hours staff
the bid results (Sec.
29 and 30, RA
9184)

TOTAL Thirty (30) Days & Eight (8) Hours

3. Bid Evaluation and Post Evaluation

410
 The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Eligibility and Technical Documents

Financial Document

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Determines the N/A Seven (7)
Technical Working
lowest calculated days
Group – BAC INFRA
bid and prepares
& Consultancy
the abstract of bids

Conducts post- N/A Forty-five

qualification and (45) days Technical Working
prepares Group – BAC INFRA
reports(Sec. 34, RA & Consultancy
9184)

TOTAL Fifty Two (52) Days

4. Documentation and Issuance of Purchase Order / Contract

The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.

Office or Division: Procurement Department

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Suppliers / Bidders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Procurement documents

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Prepares the BAC N/A Fifteen (15) BAC- INFRA,
Resolutions on the days* Secretariat, HOPE
Award, Notices of
Award and
Purchase
Orders/Contracts
and Approves by
the BAC and HOPE

411
Posts Performance Contract BAC- INFRA
Bond Preparation and Secretariat
signing

Note: Sanctions
and Grounds for
Blacklisting are Ten (10) CD*
imposed on
Competitive Bidding
Stage and Contract
Implementation
Stage as per GPPB
Resolution No. 09-
2004

Approval of HOPE
Contract by the Thirty 30 CD*
HOPE

Issues Notice To
7 CD*
Proceed (NTP)

TOTAL Sixty Two (62) Days

* Within the allowable time as per IRR of RA 9184

412
 PUBLIC EMPLOYMENT SERVICES OFFICE

1. Employment Facilitation

Office or Division: Public Employment Services Office

Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: Quezon City Residents and Non-Quezon City Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Resume / Biodata End-user

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Online Job 1. Processing of N/A 10 minutes Client Assistance
Registration applicant’s Officer
▪ Applicant/s will data
register online 2. Job matching
using a Google 3. Refer to
Form through a company/ 10 minutes
link provided in employer list of 10 minutes
the Quezon applicants
City Public matched from
Employment job vacancy/ies
Service Office
Facebook
page.
2. Walk-in Applicants 1. Register online N/A
using the
computer
provided by
QCPESO
2. Processing of
applicant’s data
3. Job matching Client Assistance
4. Refer to 10 minutes Officer
company/
employer list of
applicants
matched from
job vacancy/ies 10 minutes
10 minutes

Total: 1 hour

2. Employer’s Accreditation

Office or Division: Public Employment Services Office

413
Classification: Simple
Type of G2B - Government to Business
Transaction:
Who may avail: Direct Companies and Manpower Agencies Local and Abroad
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Business Permit Business Licensing Office

2. BIR Certificate BIR
3. SEC/DTI Registration SEC/DTI
4. Company Profile
5. Job Vacancies with qualification (for local
employment)
6. Job Order (for Overseas Employment)
7. DOLE License (for local manpower DOLE
agencies)
8. POEA Licenses (for overseas recruitment POEA
agencies)
9. List of Clients (for local manpower
agencies)
10. PhilJobnet Registration
11. Letter of Intent addressed to PESO Head
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Employer’s Online 1. Assessment N/A 1 day Client Assistance
Accreditation /Checking of Officer
▪ Employer will requirements
register online, 2. Validation/
together with Verification of Labor and
the list of requirements 5 days
Employment Officer
requirements, 3. Approval of
using a Google accreditation
Form through a 4. Upon request, PESO Head
link provided in issuance of
3 days
the Quezon Certificate of
City Public Accreditation
Client Assistance
Employment
1 days Officer
Service Office
Facebook
page.
TOTAL 10 days

3. Extended Services

(WHIP, Kasambahay, Jobstart Philippines, SPES, GIP, Migrant/Overseas Filipino

Program, Call Center Training, TUPAD, DILP, TIPC)

Office or Division: Public Employment Services Office

Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: Quezon City Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

414
 End-user
Proof of Residency

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Online Job 1. Validation and N/A 10 minutes Client Assistance
Registration endorsement Officer
▪ Applicant/s will to the
register online respective
using a Google division/unit
Form through a
link provided in 2. Contact the
the Quezon City applicants
Public
Employment Project Officer
3 days
Service Office
Facebook page.
TOTAL 10 days

415
 QUEZON CITY GENERAL HOSPITAL

Accounting Division
SERVICE NAME: PREPARATION OF FINANCIAL STATEMENTS

Office or Division: Accounting Division / Bookkeeping Section

Classification: Simple
Type of Transaction: G2C
Hospital personnel,
Who may avail: concerned Department Heads,
Division and Section Chiefs, COA
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Journal Entry Voucher
Special Journals
General Ledgers
Bookkeeping Section
Trial Balance
Schedules
Different Statements
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Cash Section - Office Received Daily None 3 minutes Office Clerk
Staff, present Daily Report of
Report of Collections, Collections, Report
Report of Disbursements of Disbursements
with complete supporting with complete
documents to be supporting
received. documents.
(Mandatory wearing of (Mandatory wearing
face mask and face of face mask and
shield. Maintain social face shield.
distancing. Use of alcohol Maintain social
for sanitation and distancing. Use of
disinfection) alcohol for
sanitation and
disinfection)
Prepares Journal None 2 hours Office Clerk
Entry Vouchers of
the Daily Report of
Collections.
Prepares Special None 10 days Senior Bookkeeper
Journals (Cash 1 day Accounting Clerk II
Receipt Journal, 2 days Office Clerk
Check
Disbursement
Journal, Debit
Credit Memo
Disbursement
Journal and Cash
Disbursement
Journal) and
Journal Entry
Vouchers of
Adjustments.

416
 Posting of None 2 days Senior Bookkeeper
Recapitulations of
Special Journals
and Journal Entry
Vouchers of
Adjustments to
General Ledgers.
Prepares Monthly None 4 hours Senior Bookeeper
Trial Balance.
Prepares None 5 days Accounting Clerk II
Schedules.
Prepares Quarterly None 2 days Accountant III
Statement of
Financial Position,
Statement of
Financial
Performance,
Statement of Cash
Flow and Statement
of Analysis of
Appropriation and
Obligation
Submits Financial None 3 hours Office Clerk
Reports to
Commission on
Audit and City
Accounting Office.
22 days, 9
TOTAL: None hours
3 minutes

SERVICE NAME: PREPARATION OF PAYROLL

Office or Division: Accounting Division / Payroll Section

Classification: Simple
Type of Transaction: G2C
Hospital personnel,
Who may avail: concerned Department Heads,
Division and Section Chiefs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
DTR
Obligation Request PDER
Disbursement Voucher
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Personnel Division - Office Receives Daily Time None 20 minutes Office Clerk
Staff presents Daily Time Records of all
Records of all Employees Employees with
with complete supporting complete supporting
documents. documents.
(Mandatory wearing of (Mandatory wearing
face mask and face shield. of face mask and
Maintain social distancing. face shield. Maintain
Use of alcohol for social distancing.
sanitation and disinfection) Use of alcohol for

417
 sanitation and
disinfection)
Prepares Payroll of None 4 days Office Clerk
Permanent
Employees including
Payroll of RATA
Prepares Payroll of None 3 days Office Clerk
Contractual
Employees on a 15th
and 30th basis
Prepares Financial None 4 hours Office Clerk
Data Entry System
(FinDES) with USB
Flash Drive
Prepares Allotment None 1 hours Office Clerk
for Obligation
Request and
Disbursement
Voucher.
11 days, 1 hour
TOTAL: None
20 minutes

SERVICE NAME: PROCESSING OF PURCHASE REQUEST,

PURCHASEORDER AND DISBURSEMENT VOUCHER

Office or Division: Accounting Division / Processing Section

Classification: Simple
Type of Transaction: G2C
Hospital personnel,
Who may avail: concerned Department Heads,
Division and Section Chiefs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Logbook
Purchase Request
Purchase Order
PPMP
Control Ledger
Journal Entry Voucher
BIR 2306 and 2307
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Disbursing Officers Receives and logs None 3 minutes Office Clerk
presents Purchase Purchase Request
Request with complete then assign Control
supporting documents. Number.
(Mandatory wearing of (Mandatory wearing
face mask and face of face mask and
shield. Maintain social face shield. Maintain
distancing. Use of social distancing.
alcohol for sanitation Use of alcohol for
and disinfection) sanitation and
disinfection)
Checks Purchase None 30 minutes Accountant I
Request against
Project Procurement
Management Plan
(PPMP) and initials.

418
 Records Purchase None 10 minutes Accountant III
Request in Control
Ledger and initials.
Reviews Purchase None 20 minutes Accountant IV
Request, Checks
and verifies
availability of
allotment and initials
Reviews and signs. None 10 minutes Accountant V
Files and release None 10 minutes Office Clerk
Purchase Request
with complete
supporting
documents.
Disbursing Officers Receives and logs None 3 minutes Office Clerk
presents Purchase Purchase Order
Order with complete then assign Control
supporting documents. Number.
(Mandatory wearing of (Mandatory wearing
face mask and face of face mask and
shield. Maintain social face shield. Maintain
distancing. Use of social distancing.
alcohol for sanitation Use of alcohol for
and disinfection) sanitation and
disinfection)
Checks Purchase None 30 minutes Accountant II
Order against
Purchase Request
and initials.
Post Purchase None 20 minutes Accountant III
Order and
Obligation Request
to Control Ledger
and initials
Review Purchase None 20 minutes Accountant IV
Order with
supporting
documents and
initials. Records
Obligation Request
to Report of
Allotment and
Obligations.
Certifies and signs None 10minutes Accountant V
Purchase Order.
Files and release None 15 minutes Office Clerk
Purchase Order with
supporting
documents.
From Different Receives None 3 minutes Office Clerk
Departments Office Disbursement
Staff present Vouchers with
Disbursement Voucher complete supporting
with complete documents, logs
supporting documents. and assign control
(Mandatory wearing of number.
face mask and face (Mandatory wearing
shield. Maintain social of face mask and
distancing. Use of face shield. Maintain

419
alcohol for sanitation social distancing.
and disinfection) Use of alcohol for
sanitation and
disinfection)
Prepares Journal None 20 minutes Office Clerk
Entry Voucher and
other required
documents.
Checks supporting None 30 minutes Accountant II
documents and
initials.
Reviews None 30 minutes Accountant III
computations,
records
Disbursement
Vouchers in Control
Ledger and initials.
Reviews all None 30 minutes Accountant IV
documents and
initials
Reviews, certifies None 20 minutes Accountant V
and signs
Disbursement
Vouchers, Journal
Entry Voucher and
other documents
Files and release None 20 minutes Office Clerk
Disbursement
Vouchers with
complete supporting
documents.

5 hours &
TOTAL: None
57 minutes

Billing & Philhealth Section

SERVICE NAME: Preparation of Hospital Bills

Office or Division: Accounting Division / Billing Section

Classification: Simple
Type of
G2C
Transaction:
Who may avail: Patients for Discharge
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Children – Birth Certificate, Member Data PSA
Record (MDR/PBEF) Philhealth
Spouse – Marriage Contract, Member Data
Record (MDR/PBEF) PSA
Senior Citizen -ID Senior Philhealth
Citizen/PMRF/Certification
Government Employees –ID, MDR/PBEF
Indigent – Philhealth Certification (Sponsored)
Individual Paying Member – O.R of
Monthly/Quarterly Contribution MDR/PBEF

420
Private Employee/ OFW – Certificate of
Contribution from Employer MDR/PBEF
4 P’s –ID, Philhealth Certification (Sponsored)

Philhealth

Philhealth
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receives the Notice of
Discharge/ Chart from None 1 minute Billing Clerk on
NOD. Duty
(Mandatory wearing of
face mask and face
shield. Maintain social
distancing. Use of
alcohol for sanitation
and disinfection)
For Philhealth Screens the
Patients: Submits Completeness of None 8 minutes Billing Clerk on
Necessary Philhealth Documents Duty
Philhealth (for COVID related
Documents documents.
Wearing of PPE.)
Review Billing Prepares and Issues
Statement Statement of Service None 5 minutes Billing Clerk on
Rendered Duty
TOTAL: None 14 minutes

SERVICE NAME: Transmittal of Philhealth Claims (CF2)

Office or Division: Accounting Division / Philhealth Section

Classification: Simple
Type of Transaction: G2C
Who may avail: Patients for Discharge who are Eligible Philhealth Members
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA
Philhealth
Children - Birth Certificate, Member Data
Record (MDR/PBEF) PSA
Spouse – Marriage Contract, Member Data Philhealth
Record(MDR/PBEF)
Senior Citizen - ID Senior
Citizen/PMRF/Certification
Government Employees – ID, MDR/PBEF
Indigent – Philhealth Certification (Sponsored)
Individual Paying Member- O.R. of
Monthly/Quarterly Contribution MDR/PBEF
Private Employee/ OFW- Certificate of
Contribution from Employer MDR/PBEF
4 P’s – ID, Philhealth Certification (Sponsored)
Philhealth

421
 Philhealth
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receives PHIC
Submits PHIC
Documents.
Documents.
(Mandatory wearing
(Mandatory wearing of
of face mask and
face mask and face
face shield. Maintain None 5 minutes Billing Clerk
shield. Maintain social
social distancing. Use
distancing. Use of
of alcohol for
alcohol for sanitation
sanitation and
and disinfection)
disinfection)
Reviews submitted
None 10 minutes Billing Clerk
PHIC Documents
If Documents are Attaches the CF2 to
complete: Signs the the Patient’s Chart 10 minutes Nurse on Duty
None
CF2 Consent portion
of the member
Signs the CF2 and Attending
put the 1 day Physician
None
corresponding ICD
10 or RVS Code

Process and None 1 day Philhealth Clerk

records CF2
Accomplishes and 30 minutes Credit Officer
Signs CF2 None

Transmits to None Within 60 Philhealth Clerk

Philhealth days

62 days
TOTAL: None
55 minutes

SERVICE NAME: PREPARATION OF REMITTANCE REPORT

Office or Division: Accounting Division / Remittance Section

Classification: Simple
Type of Transaction:
G2C
Hospital personnel,
Who may avail: concerned Department Heads, Division
and Section Chiefs, BIR, GSIS, Philhealth, Pag-ibig
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Concern Government Receives, prints and None 4 hours Accounting Clerk II
Agency emails checks the Electronic
Electronic Billing Files Billing Files if
applicable

422
 Prepares the Monthly None 2 hours Accounting Clerk II
Notice of Deduction
from the Electronic
Billing Files
Payroll Section – Office Receives payrolls. None 3 minutes Office Clerk
Aide presents file copies (Mandatory wearing of
of payrolls. face mask and face
(Mandatory wearing of shield. Maintain social
face mask and face distancing. Use of
shield. Maintain social alcohol for sanitation
distancing. Use of and disinfection)
alcohol for sanitation
and disinfection)
Bookkeeping Section – Receives DV and None 6 minutes Office Clerk
Office Aide presents Cash Book.
RCD and DV. Cashier III (Mandatory wearing of
presents Cash Book face mask and face
and DV. shield. Maintain social
(Mandatory wearing of distancing. Use of
face mask and face alcohol for sanitation
shield. Maintain social and disinfection)
distancing. Use of
alcohol for sanitation
and disinfection)
Post all deductions to None 4 hours Accounting Clerk II
Liabilities Control
Ledger
Prepares Monthly None 10 days Accounting Clerk II
Remittance Reports
and Disbursement
Vouchers
Release Monthly None 2 hrs Accounting Clerk II
Remittance Reports to
Processing Section
Filing of duplicate None 2 days Accounting Clerk II
copies
Posting to Employees’ None 5 days Accounting Clerk II
Index Card if
applicable
17 days
TOTAL: None 10 hours
9 minutes

Directors Office

SERVICE NAME: Handling Internal and External Communication

423
Office or Division: Directors Office
Classification: Simple/Complex
Type of Transaction: G2C
Who may avail: Hospital personnel, patients, relatives, companion and outside agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Directors Office Local Govt. Office Requesting/Section

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME

None 5 minutes Executive

Presents the Receives and
Secretary
letter/communication stamps the
letter/communicat
ion and records in
Fee posted the logbook

Classifies type of None 15-30 minutes Executive

communication Secretary and
Hospital
Urgent Director
communications
need
Immediate
attention of the
Hospital Director
(Medical
Assistance and
others)

Gives non-urgent None 1 Day Executive

communications Secretary and
to the Hospital Hospital
Director for Director
notation and
proper disposition

Releases all None Maximum of 3 Executive

communications days Secretary and
for appropriate Hospital
action Director

Total None

424
 Maximum of 3
days

SERVICE NAME: Handling Financial documents

Office or Division: Directors Office
Classification: Simple/Complex
Type of G2C
Transaction:
Who may avail: Hospital management, employees, Phihealth members and Utility
companies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Directors Office Local Govt. Office Requesting/Section

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME

None 5 minutes Executive

Present the financial Receives and records
Secretary
documents/papers in the logbook

Classifies type of
financial

Urgent financial None 15 minutes Executive

documents/papers Secretary
need immediate
attention and Planning Officer
immediate release IV

Hospital Director

Non-urgent financial None 1-3 day Hospital Director

documents/papers for
review

For signing None 3rd – 4th day Hospital Director

Executive
Releases all financial None 4th day
Secretary
documents/papers to
the different offices

425
 Total None 4 days

Engineering Department
SERVICE NAME: Implementation of Corrective Maintenance of Hospital Facilities and
Equipment during COVID – 19 Pandemic

Office or Division: Engineering Department

Classification: Complex
Type of Transaction: G2G
Who may avail: All Departments/ Sections of QCGH
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Job Order Form Central Supply Room (CSR)
Request and Issue Slip Form Engineering Service
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1. Request for 1. Disinfection None 45 minutes Medical
corrective of hospital Technician/
maintenance facilities/
Designated
of hospital equipment
maintenance staff
facilities and using of UV
equipment. Light
2. Evaluation of 30 minutes
facilities/ Designated
equipment for maintenance staff
2. Wait for the repair
result of 3. If materials
evaluation of are not
the job needed Depends upon Designated
requested corrective the nature of maintenance staff
works will be corrective works
performed needed
4. Disinfect
again using
UV Light the Medical
45 minutes
unit head will Technician/
5. If materials Designated
are needed maintenance staff
the unit head
will prepare a
request for
Designated
supplies
maintenance staff/
(refer to
Unit Head
flowchart)

426
 TOTAL: 2 hours

SERVICE NAME: Implementation of Preventive Maintenance of Hospital Facilities and

Equipment during COVID – 19 Pandemic

Office or Division: Engineering Department

Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All Department/ Section of QCGH
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Job Order Form Central Supply Room (CSR)
Request and Issue Slip Form Engineering Service
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1. Request for 1. Disinfection of None 45 minutes Medical
corrective hospital Technician/
maintenance of facilities/
Designated
hospital equipment
maintenance staff
facilities and using of UV
equipment. Light
2. Evaluation of 30 minutes
facilities/ Designated
equipment for maintenance staff
2. Wait for the repair
result of 3. If materials
evaluation of are not
the job needed Depends upon Designated
requested corrective the nature of maintenance staff
works will be corrective works
performed needed
4. Disinfect
again using
UV Light the Medical
45 minutes
unit head will Technician/
5. If materials Designated
are needed maintenance staff
the unit head
will prepare a
request for
Designated
supplies (refer
maintenance staff/
to flowchart)
Unit Head

TOTAL: 2 hours

427
SERVICE NAME: Management of Motor Pool Services during COVID – 19 Pandemic for
Service Vehicle

Office or Division: Engineering Department

Classification: Simple
Type of Transaction: G2G
Who may avail: All Department/ Section of QCGH
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Trip Ticket Form Central Supply Room (CSR)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
1. Request for 1. Make a None 15 minutes Assigned Driver
use of routine check
service of the service
vehicle vehicle
2. Drive the
2. Wait for vehicle to the Depends on the Assigned Driver
return/ designated location of trip
duration of location
trip 3. Disinfection
using liquid 10 minutes
Assigned Driver
disinfection
solution
TOTAL: 25 minutes

SERVICE NAME: Management of Motor Pool Services during COVID – 19 Pandemic for
Ambulance

Office or Division: Engineering Department

Classification: Simple
Type of Transaction: G2G
Who may avail: All Department/ Section of QCGH
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Trip Ticket Form Central Supply Room (CSR)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
1. Request for 1. Make a None 15 minutes Assigned Driver
use of routine check
service of the service
vehicle vehicle
2. Wear
complete 5 minutes Assigned Driver

428
 Personal
Protective
Equipment
(PPE)
3. Drive the
vehicle to the Depends on the Assigned Driver
2. Wait for designated location of trip
return/ location
duration of 4. Disinfection
trip using liquid 10 minutes
Assigned Driver
disinfection
solution
TOTAL: 30 minutes

Personnel Division

429
SERVICE NAME: ISSUANCE OF CERTIFICATE OF EMPLOYMENT

Office or Division: PERSONNEL DIVISION

Classification: SIMPLE
Type of Transaction: G2C / G2G
Who may avail: ALL HOSPITAL EMPLOYEES

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request slip Personnel Division Office

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Accomplish and Review and receive None 5 minutes Office Aide
submit the completely accomplished request
filled up request form form

Verify, process and

print request None 2 days Office Aide

Secure approval of
authorized signatory
None 1 days Chief
Administrative
Officer (HRMO
Release request and
V)
signed the logbook
upon receipt of the None 5 minutes
documents
Office Aide

3 days and 10
TOTAL: minutes

430
SERVICE NAME: ISSUANCE OF SERVICE RECORD

Office or Division: PERSONNEL DIVISION

Classification: SIMPLE
Type of Transaction: G2C / G2G
Who may avail: ALL HOSPITAL EMPLOYEES
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request slip Personnel Division Office
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

1. Accomplish and Review and receive None 5 minutes Office Aide

submit the completely accomplished request
filled up request form form

Verify, process and

print draft of Service None 1 day HR Clerk
Record reflecting
LWOP

Verify and update

draft SR (prepare None 1 day Clerk IV
necessary personnel
action if needed such
as NOSA or other
adjustment.

Review draft SR for

final printing
None 4 hours Clerk IV

Secure approval of
Authorized Signatory

None 4 hours Chief

Release request and Administrative
signed the logbook Officer (HRMO
upon receipt the V)
documents None 5 minutes
Office Aide

TOTAL:

431
 3 days and 10
minutes

SERVICE NAME: APPLICATION FOR RETIREMENT

432
Office or Division: PERSONNEL DIVISION
Classification: COMPLEX
Type of Transaction: G2C / G2G
Who may avail: Plantilla Personnel of the Quezon City General Hospital
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application for Retirement

Personnel Division Office/GSIS
2. Office Clearance
Personnel Division Office
3. General Services Clearance
Personnel Division Office/GSIS
4. Affidavit of No Pending Administrative Case
Quezon City Hall
(Legal Department)
Quezon City Hall Legal Department
5. Latest Service Record, Certificate of Leave
Without Pay
Personnel Division Office/QC HRMD
6. Waiver for Unaccounted Responsibilities and
Liabilities
Personnel Division Office
7. Exit Interview
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

1. Get requirements Give checklist of None 5-10 minutes Clerk IV

requirements and
retirement forms and
inform the retiree to
secure all
requirements

Secure all the needed

2. Comply all the requirements None 1 month Clerk IV
requirements

Check and evaluate

3. Submit requirements attachments
None 15-20 minutes Clerk IV

Prepares service
record, certification of
4. LWOP and no
pending
administrative case
and indorsement letter None 1-2 days Clerk IV
and secure
signatories

Submit to City
Personnel Office for
processing

433
5.
Submit to None 2-3 hours Clerk IV
Government Service
Insurance System
(GSIS)

6. None 2-3 hours Liaison Officer

1 month and
2 days, 6
TOTAL:
hours and 30
minutes

SERVICE NAME: RECRUITMENT AND HIRING OF NON-MEDICAL CONTRACTUAL

APPLICANTS AT QCGH

Office or Division: PERSONNEL DIVISION

Classification: COMPLEX
Type of Transaction: G2C / G2G
Who may avail: ALL QUALIFED APPLICANTS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Data Sheet (PDS) w/ picture
2. PRC License (if w/ board) / Certificate of
Eligibility
Personnel Division Office/Download at CSC
3. Board Rating
4. Diploma
5. Transcript of Records
6. Trainings and Seminars

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE

434
1. Get Personal Data Give PDS to the None 5 minutes HR Clerk
Sheet applicant and
checklist of
requirements

2. Fill up the PDS

Require the None 1 hour HR Clerk
applicant to fill
up the PDS

3. Give the PDS to

Receive the None 10 minutes HR Clerk
Personnel Clerk
completed PDS
and check if it is
properly filled
up with
complete
supporting
documents and
application
4. Submit PDS to letter
Director’s Office None 5 minutes HR Clerk

Inform the
applicant to
submit it to the
Director’s Office
together w/ the
application
5. Wait for schedule of letter
Department Exam
None 3 working days HR Clerk
Inform the
6. Wait for schedule of applicant that
IQ and Personality Test he or she will be
notified once
scheduled
None Scheduled HR Clerk

7. Wait for the schedule

of Credentials
Committee Panel Inform the
Interview None Scheduled HR Clerk
applicant that
he or she will be
notified once
scheduled

a) Inform the
applicant that
he or she will
be notified

435
 once
scheduled
b) Tabulate
results
c) Recommend
selected
applicant/s
d) Inform
selected
applicant/s to
report to HR
Office

3 days, 1 hr and
TOTAL: 20 mins

SERVICE NAME: RECRUITMENT OF PLANTILLA PERSONNEL

Office or Division: PERSONNEL DIVISION

Classification: COMPLEX
Type of Transaction: G2C / G2G
Who may avail: ALL QUALIFIED APPLICANTS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application Letter or Recommendation
Letter from the Department
2. Duly filled-up Personal Data Sheet
(PDS) with picture
3. Diploma & Transcript of Records – for Personnel Division Office
first & Second Level positions
4. Form 138 or Certification from school for
position requiring completion of
elementary & high school course.
5. Eligibility – for positions requiring
license or eligibility
6. Training Certificates – for positions
requiring training
7. Certificate of employment – for position
requiring work experience
8. Two (2) consecutive Very Satisfactory
(VS) Performance Rating for
Promotional applicants

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE

436
1. Request for the City None HRMO
Mayor’s authority to fill
up vacancies

2.
If granted, None 10 working days HRMO
request
publication &
posting of
vacancies
2 hours
3. Submits Document &
complete requirements None HR Clerk
Receives,
checks
documents &
complete
4. Wait for the schedule requirements Scheduled
of exam & panel
interview None HR Clerk

Schedule exam 5-6 hrs (depends

& panel on the number of
5. HRMO
interview applicants)
None

Evaluates paper
6. qualification
None HRMO
5-6 hrs (depends
Recommend on the number of
the selected applicants
applicants Clerk IV
7. Give requirements for None
PSB
Receives &
Submits
documents
to City
Personnel
Office for
PSB

10 days and 14
TOTAL: hrs

SERVICE NAME: RECRUITMENT & HIRING OF MEDICAL OFFICER III

Office or Division:
Classification:

437
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Recommendation Letter from the Personnel Division Office

Department head concern
2. Duly filled-up Personal Data Sheet
(PDS) with picture
3. Diploma & Transcript of Records
4. PRC
5. Certificate of Board Rating

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE

1. Publication of None HRMO

vacancies
10 working days
2. None
Posting of
vacancies in 3
conspicuous Scheduled HRMO
places of the
hospital
3. Submit None
recommendation letter
signed by the Schedule of
credentials committee Evaluation & HR Clerk
Deliberation for
hospital PSB 5 minutes
Committee
meeting
4. None
1 hour HR Clerk
Give PDS & list
of requirements
5. Submit duly filled-up None HRMO
PDS with complete
requirements Receives,
checks and
evaluate PDS
as to the 3-4 hours
completeness (depends on the
6. HRMO
of requirements number of
None applicants)

Evaluate paper Clerk IV

qualification & 2-3 hours
prepare (depends on the
Comparative number of
Assessment
Form

438
 None applicants)
7.
Prepares
Appointments
and attached
the
Comparative
Assessment
Form signed by
the Hospital
PSB committee
& submit it to 5 minutes
City Personnel
Office for City
Mayor’s
signature
None
Give
requirement
8. papers for 15 minutes
supporting
documents for
the appointment

Receives & None

checks duly
filled-up PDS 10 minutes
with complete (depends on the
9. Submit duly filled-up
requirements number of
PDS with complete
applicants)
requirements Once
appointment is None
signed, prepare
10. certificate of
funding for
hospital
accountant’s
signature

Transmits
Appointment &
supporting None
documents to
11. City Personnel
Office for CSC
Approval

11 days and 35
TOTAL: mins

Planning, Development, Education and Research

439
 SERVICE NAME: Preparation / consolidation of Annual Budget
Office or Division: Budget section
Classification: Simple/Complex
Type of Transaction: G2C
Who may avail: All departments /sections

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Directors Office Local Govt. Office Requesting/Section

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME

None 5 minutes Hospital

Issuance of
Director
memorandum for
Receives the
the preparation
memorandum PDER chief
of annual
proposed / final
PPMP

Prepares the proposed Answers queries None 4 weeks Department /

and final ( from approved over the phone section in-
budget) PPMP charge

Submits copies of Receives soft None 2-7 Days Department /

proposed and final through email (to section in-
annual PPMP designated staff) charge

PDER staff

Consolidates None 7 days PDER C

submitted copies
of PPMP

Total None 42 days

SERVICE NAME: Issuance of Training Certificates

Office or Division: Training section
Classification: Simple

440
Type of G2C
Transaction:
Who may avail: Hospital employees, training residents and affiliate students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter from department head
Requesting/Section
Hospital clearance

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME

None 5 minutes E. Banaag / C.

Submits the required Receives and records
Hernandez
documents in the logbook
( hard or soft copy )

PDER chief approves Dr. SP Quiaoit

the request
C. Hernandez E. Banaag
prepares / E. Banaag None 5 minutes
checks the certificates C. Hernandez

Drs Sabando / SP None 1 day Dr. JB SAbando

Quiaoit sign the Dr. SP Quiaoit
certificates

Issues the certificates None 10 minutes C. Hernandez

(hard or soft copy, as
the case deemed it
necessary)

Total None 1 day and 20

minutes

Property and Supply Section

SERVICE NAME: Receiving of Delivered Supplies

Office or Division Property and Supply Section

Classification Complex
Type of Transaction G2G
Who may avail All QCGH Suppliers and Employees

441
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Purchase Order (P.O.) Delivery Receipt Provided by the Supplier

(DR),/Sales Invoice (SI).
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE

The Supplier will 1. The Property and Supply NONE 5 minutes M. Celso
notify the Property will schedule the date of
and Section three delivery
days before
delivery thru letter
or telephone call.
Product
Evaluation/Testing
2. The Property and Supply NONE 15 minutes M. Celso
Section will call the end-user
Examination/inspe for product evaluation
ction of supplies to
determine whether 3.1 Inspects/examines
the supplies supplies in conformance NONE 15 minutes End-user,
conform to with the specifications, hours Internal Control
contract terms and conditions as Unit Personnel,
requirement stated in the Purchase Storekeeper
Order (P.O.).

If complete, the End-user

accepts deliveries and NONE 3-5 minutes End-user,
Supply Officer signs Internal Control
“Received” “portion of Sales Unit Personnel/
Invoice (SI) and/or Delivery Inspector,
Receipt (DR) indicating the Supply Officer
date of receipt and requests
inspection of delivery.

3.2. Records deliveries on NONE 15 minutes Clerk

the logbook 1 hours
3.3. Encoding of the items NONE 10 minutes R. Savilla
into MMS (Materials
Management System)

3.4. Wearing of face mask End-user,

when inspecting supplies. Internal Control
Unit Personnel,
Storekeeper,
Supplier
3.5. Observe social End-user,
distancing. Internal Control
Unit Personnel,
Storekeeper,
Supplier
3 hours and
TOTAL: NONE 5 minutes

442
 Property and Supply Section
SERVICE NAME: Receiving of Delivered Supplies
Office or Division Property and Supply Section
Classification Complex
Type of Transaction G2G
Who may avail All QCGH Suppliers and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Provided by the Supplier and Property and Supply
Requisition and Issue Slip (RIS)
Section
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
The end-user will 1. The Property and NONE 5 minutes R. Savilla
request the items thru Supply will check the
MMS (Materials RIS and post the items
Management System) into the MMS.
Getting the Requested 2.1. Issues supplies NONE 30 minutes - 1 M. Celso
Item from the Stock and records issuance hour N. Aquino
Room in the Bin Card. Fills S. Meriales
up and signs R. Savilla
“Issuance” portion of R. Salvio
the RIS
2.2. Wearing of face End-user,
mask when issuing Internal Control
supplies Unit Personnel,
2.3. Observe social Storekeeper,
distancing Supplier

2.2. Prepares Report

of Supplies and M. Celso
Materials Issued
(RSMI) NONE 1 hour – 2
hours

3 hrs/35 mins
TOTAL: NONE 35 minutes

PUBLIC ASSISTANCE OFFICE

SERVICE NAME: Providing Information and Public Assistance

Office or Division: Public Assistance Desk

Classification: Simple
Type of Transaction: G2C – Government to Public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

443
A. Request for Assistance Form Public Assistance Desk (PAD)

B. Electronic mail / message QCGH official website: www.qcgh.org

QCGH email addressqcghmisystem@gmail.com

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE

A. Fill out the Receives the

form, analyze Public Assistance
request form
and give None 10 minutes Desk Officer
and submit. instructions to
the
client/patient

B. Submit an Accept,
acknowledge
electronic mail
and answer the
containing the requested
information. 10 minutes
Public Assistance
specific details None
(upon receipt of Desk Officer
of the needed the email)
information /
request.

TOTAL: 20 minutes

SERVICE NAME: Receiving and Processing of Client/Patient

444
Office or Division: Public Assistance Desk
Classification: Simple
Type of Transaction: G2C – Government to Public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written Complaint
2. Government issued ID of Complainant
complainant
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Submits written - Receives complaint,

logs and forward to Public Assistance
complaint or None 1 hour
Desk Officer
the Hospital Director
through e-mail

- Calls the attention of

the concerned None 1 day Hospital Director
Division Head.

- Initiate investigation
and refers it to the
concerned office for
written explanation

None 3 days
Note: complaints Division Head
needing legal actions,
takes more than 72
hours

- Receives, evaluates
responses and submit None 1 day Division Head
a report to the Hospital
Director.

- Sends official reply to Public Assistance

None 1 hour
the complainant. Desk Officer

445
 5 days
Total:
2 hours

Quality Management Unit

Service Name: Control of Documents (Policy/Guidelines Creation/Revision)

Office or Division: Quality Management Unit
Classification: Simple
Type of
G2G
Transaction:
Who may avail: Departments Head/ Section Chief/ Document Controller
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
New Policy documents Department/Sections Office
Revised Manual of Policies & Procedures Department/Sections Office
New and Revised Forms Medical Records Committee
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTION
STEPS BE TIME RESPONSIBLE
PAID
1. Submits the 1. Receives the None 15 minutes • QA- Staff
revise/modify/ revise/modify
policy/procedures/forms
new
adapting the covid-19
policy/procedur
pandemic
e/forms
complying the
formatting.
2. Schedule one on one 2 days • Quality
policy review with the Management
department/section Representative
concerned in • Quality
accordance with the Management
policy formatting and Consultant
substance content. • Concerned
Department
Head

3. Transmits the
revision/created • Quality
policy/procedure/guideli Coordinator
nes for review of other 2 days
affecting
department/sections.

446
 4. Inform the
department about the
• Quality
comment/inputs to the
Coordinator
submitted policy for
finalization.

1 day
5. Approved
policy/procedure/form or
guidelines should • DCC Head
register with coding • QA- staff
number for controlled.

1day
2. Receives 2. Distributes & None 1day • QA- Staff
the controlled Safekeeping of
and approved controlled documents to
documents concern
department/section.
TOTAL: None 7 days & 15
minutes

Service Name: Conduct of Quality Trainings: Policy & Procedure Development

Office or Division: Quality Management Unit
Classification: Simple
Type of G2G
Transaction:
Who may avail: Document Controller per Department/Section
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
List of attendees Department/Section office
Modules QA-Office
Certificate of Completion PDER office
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTION
STEPS BE TIME RESPONSIBLE
PAID
1. Submits the 1. Receives the list of None 1 day • Department/
list of names or names/representative of Section Head
representative

447
attending document controller per • QA- Staff
trainings. department/section.

2.Submit the schedule None 1 day • QA-

of trainings to hospital Coordinator
director for approval

3. Conduct
training/workshop on • Quality
2 days
Policy & Procedure Management
Development. Consultant

2. Submit the 2. Issues a certificate of None 1 day • QA- Staff

evaluation to completion/attendance.
QA secretariat.
TOTAL: None 5 days

Service Name: Control of Documents (Policy/Guidelines Creation/Revision)

Office or Division: Quality Management Unit
Classification: Simple
Type of G2G
Transaction:
Who may avail: Departments Head/ Section Chief/ Document Controller
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
New Policy documents Department/Sections Office
Revised Manual of Policies & Procedures Department/Sections Office
New and Revised Forms Medical Records Committee
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTION
STEPS BE TIME RESPONSIBLE
PAID
1. Submits the 1. Receives the None 15 minutes • QA- Staff
revise/modify/ revise/modify
policy/procedures/forms
new
adapting the covid-19
policy/procedur
pandemic
e/forms

448
complying the
formatting.
2. Schedule one on one 2 days • Quality
policy review with the Management
department/section Representative
concerned in • Quality
accordance with the Management
policy formatting and Consultant
substance content. • Concerned
Department
Head

3. Transmits the
revision/created • Quality
policy/procedure/guideli Coordinator
nes for review of other 2 days
affecting
department/sections.

4. Inform the
department about the • Quality
comment/inputs to the Coordinator
submitted policy for
finalization.

1 day
5. Approved
policy/procedure/form or • DCC Head
guidelines should • QA- staff
register with coding
number for controlled.

1day
2. Receives 2. Distributes & None 1day • QA- Staff
the controlled Safekeeping of
and approved controlled documents to
documents concern
department/section.
TOTAL: None 7 days & 15
minutes

DENTAL DEPARTMENT
SERVICE NAME: DENTAL CHECK-UP/CONSULTATION

449
Office or Division: Dental Department
Classification: Simple

Type of G2C, G2G

Transaction:
Who May Avail: Patients at the Out-Patient Department

CHECKLIST OF REQUIREMENTS WHERE TO REQUEST

Health declaration form Triage

Medical Record Medical Record Section
Mouth Examination (ME) Chart Dental Department
Charge Slip Dental Department
Patient’s Consent Form Dental Department
Appointment Slip Dental Department
Official Receipt Cashier
FEES
AGENCY TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE

1. Wait for your name Receives the None 5 min. Dental Aide
to be called. patient’s
medical
record, writes
his/her name
on the log
book, calls the
patient and
hands the
record to the
Dentist on
duty.
2. Wear the Helps the None 5 min. Dental Aide
disposable headcap, patient wear
shoe cover and the headcap,
patient’s gown given shoe cover
by the Dental Aide. and patient’s
gown.

3. Fill up the patient’s Receives the None 5 min. Dentist

ME chart and signs patient
the patient’s consent
form
4. Tell the Dentist on Takes a None 20 min. Dentist
duty your dental Medical and
problem, answer the Dental history
of the patient,

450
 questions asked by ask for the
the Dentist. patient’s
concerns,
examines the
patient and
formulate a
treatment
plan. Refers
patient to
other Medical
department
clearance prior
to any Dental
procedures, if
needed.
5. Coordinate with the Checks the None 5 min. Dentist
Dental Aide for your appointment
appointment. logbook for
available slots
acceptable to
the patient.
Issues a
charge slip for
procedures to
be done and
other
miscellaneous
fees for the
next
appointment.
6. Remove the Helps the None 5 min. Dental Aide
disposable head cap patient,
and shoe cover, receives the
throws it on the yellow patient’s gown
garbage can. and put it in a
Removes the patient’s container.
gown and hands it
over to the Dental
Aide.
7. Go to the cashier to Receives Cashier
pay the fees. payment and
gives the
receipt to the None
patient

None 45 min.
TOTAL:

SERVICE NAME: ORAL PROPHYLAXIS

451
Office or Division: Dental
Classification: Simple
Type of Transaction: G2C, G2G
Who May Avail: Patients at the Out-Patient Department

CHECKLIST OF REQUIREMENTS WHERE TO REQUEST

Health declaration form Triage

Medical Record Medical Record Section
Mouth Examination (ME) Chart Dental Department
Charge Slip Dental Department
Patient’s Consent Form Dental Department
Appointment Slip Dental Department
Official Receipt Cashier
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS ACTION BE PAID TIME RESPONSIBLE

1. Arrive on time for Checks the None 5 minutes Dental Aide

your appointment. appointment
logbook. Check
the patient’s
temperature,
asks the patient
to rub hands with
alcohol, gives
the patient
disposable head
cap, shoe cover
and patient’s
gown.

2. Show to the Dental Checks the None 5 minutes Dental Aide

Aide the receipt of the receipt, writes the
fees paid. patient’s name
and details on the
log book.

3. Wear the headcap, Helps the patient None 5 minutes Dental Aide
shoe cover and wear the head
patient’s gown cap, shoe cover
and patient’s
gown.

Lead the patient None 5 minutes Dental Aide

to the Operatory

452
4. Follow the Dental and hand over
Aide to the Dental the Patient’s file
Operatory to the Dentist

5. Cooperate while the Perform Oral None 45 minutes Dentist

Dentist is performing Prophylaxis on
Oral Prophylaxis. the patient.

6. Listen to the Dentist Advises the None 5 minutes Dentist

for post-operative patient on the
instructions. condition of
his/her teeth and
gums. Gives
post-operative
instructions and
writes a
prescription for
medicines to be
taken if needed.

7. Remove the Helps the None 5 minutes Dental Aide

disposable head cap patient, receives
and shoe cover, the patient’s
throws it on the yellow gown and put it
garbage can. in a container.
Removes the patient’s
gown and hands it
over to the Dental
Aide.

8. Coordinate with the Checks the None 5 minutes Dental Aide

Dental Aide for your appointment
next appointment. (if logbook for
needed) available slots
acceptable to the
patient. Issues a
charge slip for
procedures to be
done and other
miscellaneous
fees for the next
appointment.

9. Go to the cashier to Receives Cashier

pay the fees. payment and
None

453
 gives the receipt
to the patient

TOTAL: None 1hr. 20 min.

SERVICE NAME: TOOTH EXTRACTION

Office or Division: Dental
Classification: Simple
Type of Transaction: G2C, G2G
Who May Avail: All Patients at the Out-Patient Department

CHECKLIST OF REQUIREMENTS WHERE TO REQUEST

Health declaration form Triage

Medical Record Medical Record Section
Mouth Examination (ME) Chart Dental Department
Charge Slip Dental Department
Patient’s Consent Form Dental Department
Appointment Slip Dental Department
Official Receipt Cashier
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION PAID TIME RESPONSIBLE

1. Arrive on time Checks the None 5 minutes Dental Aide

for your appointment
appointment. logbook. Check
the patient’s
temperature, asks
the patient to rub
hands with
alcohol, gives the
patient disposable
head cap, shoe
cover and patient’s
gown.

2. Show to the Checks the receipt, None 5 minutes Dental Aide

Dental Aide the writes the patient’s

454
receipt of the name and details on
fees paid. the log book.

3. Wear the Helps the patient None 5 minutes Dental Aide

headcap, shoe wear the head
cover and cap, shoe cover
patient’s gown and patient’s
gown.

4. Follow the Lead the patient to None 5 minutes Dental Aide

Dental Aide to the Operatory and
the Dental hand over the
Operatory Patient’s file to the
Dentist

5. Cooperate Perform Tooth None 45 minutes* Dentist

while the Extraction on the
Dentist is patient.
performing
Tooth
Extraction.

6. Listen to the Advises the patient None 5 minutes Dentist

Dentist for post on the condition of
operative his/her teeth and
instructions. gums. Gives post-
operative
instructions and
writes a
prescription for
medicines to be
taken if needed.

7. Remove the Helps the patient, None 5 minutes Dental Aide

disposable head receives the
cap and shoe patient’s gown and
cover, throws it put it in a
on the yellow container.
garbage can.
Removes the
patient’s gown
and hands it

455
over to the
Dental Aide.

8. Coordinate Checks the None 5 minutes Dental Aide

with the Dental appointment
Aide for your logbook for
next available slots
appointment. (if acceptable to the
needed) patient. Issues a
charge slip for
procedures to be
done and other
miscellaneous
fees for the next
appointment.

9. Go to the Receives payment None Cashier

cashier to pay and gives the
the fees. receipt to the
patient

See Schedule
TOTAL: of Fees 1hr. 20 minutes

SERVICE NAME: TOOTH RESTORATION

Office or Division: Dental
Classification: Simple
Type of Transaction: G2C, G2G
Who May Avail: Patients at the Out-Patient Department

CHECKLIST OF REQUIREMENTS WHERE TO REQUEST

Health declaration form Triage

Medical Record Medical Record Section
Mouth Examination (ME) Chart Dental Department
Charge Slip Dental Department
Patient’s Consent Form Dental Department
Appointment Slip Dental Department

456
Official Receipt Cashier
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID

1. Arrive on time Checks the None 5 minutes Dental Aide

for your appointment
appointment. logbook. Check
the patient’s
temperature, asks
the patient to rub
hands with
alcohol, gives the
patient disposable
head cap, shoe
cover and patient’s
gown.

2. Show to the Checks the receipt, None 5 minutes Dental Aide

Dental Aide the writes the patient’s
receipt of the fees name and details on
paid. the log book.

3. Wear the Helps the patient None 5 minutes Dental Aide

headcap, shoe wear the headcap,
cover and patient’s shoe cover and
gown patient’s gown.

4. Follow the Lead the patient to None 5 minutes Dental Aide

Dental Aide to the the Operatory and
Dental Operatory hand over the
Patient’s file to the
Dentist

5. Cooperate while Perform Tooth None 40 minutes Dentist

the Dentist is Restoration on the
performing Tooth patient.
Restoration.

457
6. Listen to the Advises the patient None 5 minutes Dentist
Dentist for post- on the condition of
operative his/her teeth and
instructions. gums. Gives post-
operative
instructions and
writes a
prescription for
medicines to be
taken if needed.

7. Remove the Helps the patient, None 5 minutes Dental Aide

disposable head receives the
cap and shoe patient’s gown and
cover, throws it on put it in a
the yellow garbage container.
can. Removes the
patient’s gown and
hands it over to
the Dental Aide.

8. Coordinate with Checks the None 5 minutes Dental Aide

the Dental Aide for appointment
your next logbook for
appointment. (if available slots
needed) acceptable to the
patient. Issues a
charge slip for
procedures to be
done and other
miscellaneous
fees for the next
appointment.

9. Go to the Receives payment None Cashier

cashier to pay the and gives the
fees. receipt to the
patient

TOTAL: None 1hr. 15 min.

458
 DIETARY DEPARTMENT
SERVICE NAME: REQUEST FOR PROVISION OF MEALS TO IN-PATIENT
Office or Division: DIETARY DEPARTMENT
Classification: Complex
Type of Transaction: G2C
Who may avail: Admitted Patient
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Diet List • Hospital Information System (HIS) from

• Diet Tags Nursing Service in various wards
• Diet Census • Dietitian-on-duty
• Diet Census Logbook • Dietitian-on-duty
• Daily Soiled Tray Collection • Dietitian-on-duty
Monitoring Sheet • Food Service Worker
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Nursing Service to call Receives and None 20 minutes Dietitian-On-Duty
diet of patients in acknowledge
(Wala) (20 minuto) (Diyetisyan)
isolation wards Diet
(Itatawag ng nars ang
(Pagtanggap at
diyeta ng pasyente sa
pagkilala ng
mga nakahiwalay na
diyeta galing sa
lugar)
ward)

Checks None 5 minutes Dietitian-On-Duty

Completeness (Wala) (5 minuto) (Diyetisyan)

and
Correctness
(Tingnan kung
kumpleto at
tama ang Dietitian-On-Duty
naitala)
(Diyetisyan)
None 1 hour
Prepares Diet
Census and (Wala) (1 oras)
Diet Tags
(Ihanda ang Cook
Kabuuang
Talaan ng (Tagaluto)
Diyeta at
Tarheta)
P50.00 1 hour
per tray to
(1 oras)
be
charged in

459
 Prepares and hospital
cooks dishes bill
(Paghahanda at (P50.00
pagluluto ng kada tray
pagkain) na Dietitian-On-Duty
kasama
sa Cook

babayaran (Diyetisyan,
sa 30 minutes Tagaluto)
ospital) (30 minuto)

None

Dish Out of
meals to
individual 30 minutes Dietitian-On-Duty
disposable (Wala) (30 minuto) Food Service
containers Worker
Patient receives food
during delivery (Paglalagay ng Nurse
pagkain sa
(Pagtanggap ng hinatid “disposable” na (Diyetisyan,
na rasyon) lalagyan) Kawani na
tagahatid ng
Pagkain, Nars)

Distributes meal
trays to different
wards. For None
isolation cases,
a drop- off point (Wala)
is provided.
Nurses collects
food from drop-
off and
distributes trays
to patients
(Paghahatid ng
disposable
na lalagyan
ng pagkain
sa drop-off.
Kukuhain
ng nurse
and mga
pagkain at
ipapamaha
gi)

460
 P 50.00 2 hours
TOTAL: kada
rasyon 25 min

SERVICE NAME: REQUEST FOR DIETARY/NUTRITION COUNSELING

Office or Division: DIETARY DEPARTMENT
Classification: Simple
Type of Transaction: G2C
Who may avail: PATIENT/WATCHER OPD PATIENT AND IN PATIENT
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Dietary Referral Slip (Slip ng • Nurse/Doctor on duty

referral) • Dietitian on Duty (Dietisyan)
• Leaflet-Dietary Food Guide (Talaan • Dietitian on Duty (Dietisyan)
ng Gabay sa Wastong Pagkain)
• Nutrition Counseling Logbook
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Present Dietary Patient/Watcher None 5 minutes Dietitian on Duty
Department Referral entering the
(Wala) (5 minuto) (Diyetisyan)
Slip following Infectious premise for diet
disease transmission counseling
prevention should:
(Ipakita ang slip ng -wear face
referral alinsunod sa mask
nakatakdang batas sa
-follow social
pag iwas ng hawaan)
distancing
-have
temperature
below 37.5 C.
A thermal
scanner is
should be
available at the
entrance
(Ang mga
pasyente o
bantay na
papasok sa
departamento
ay kailangang:
-magsuot ng
face mask

461
 -Sumunod sa
tamang layo sa
isa’t-isa
-may
temperaturang
37.5 pababa.
Ang thermal
scanner ay
kailangan

nakalagak sa
pasukan)
None 3 minutes Dietitian on Duty

Receives and (Wala) (3 minuto) (Diyetisyan)

checks
completeness
of Referral Slip
(Tanggapin at
suriin ang slip
ng referral)
Issuance of
computed
dietary plan and
discussion
None 3 minutes Dietitian on Duty
(Pagbigay ng
kalkuladong (Wala) (3 minuto) (Diyetisyan)
plano ng diyeta)

Participate in discussion
during dietary
counseling using
specialized covered Instruct food
booth intake/
preparation.
(Sumali sa diskusyon
habang pinapayuhan (Ituro ang
ayon sa diyeta na gamit tamang
ang nakabalot na gabay/dami ng
pwesto) wastong
pagkain)

None 20 minutes Dietitian on Duty

Provide contact
(Wala) (20 minuto) (Diyetisyan)
number for

462
 eventual
clarification.
(Ibigay ang
numero ng
maaring
tawagan
kung may
katanunga) None 3 minutes Dietitian on Duty
(Wala) (3 minuto) (Diyetisyan)

TOTAL: 34 minutes

SERVICE NAME: REQUEST FOR PROCUREMENT OF FOOD SUPPLIES

Office or Division: DIETARY DEPARTMENT
Classification: Simple
Type of Transaction: G2C
Who may avail: Food Service Workers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Cycle Menu, • Administrative Dietitian

• Market Order Form (Talaan ng bibilhin), • Administrative Dietitian
• Market Order Numbering Logbook • Administrative Dietitian
(Libro ng pagnunumero ng Talaan ng • Food service Worker
• Dietician-on-duty
bibilhin)
• Department Head
• Production Logbook • Administrative Dietitian
(Libro ng produksyon) • Food service Worker
• Census Logbook • Food service Worker
(Libro ng Kabuuang Talaan ng diyeta) • Food service Worker
• Cash Advance Request
(Kahilingan na makakuha ng perang
pambayad)
• Grocery List
(Talaan ng bibilhin Listahan ng
ipamimili sa grocery)
• Request and Issue Slip
(Talaan ng kahilingan at ibinigay na
kagamitan)
• Inventory Ledger (Libro ng imbentaryo)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE

463
All Dietary Department Monitoring of None 5 minutes Dietitian-On-Duty
personnel on-duty temperature,
(Wala) (5 minuto) (Diyetisyan)
should: social
distancing and
-wear face mask
wearing of face
-follow social distancing mask.
(Pagsubaybay
-have temperature ng temperature,
below 37.5 C. A tamang
thermal scanner is distansiya at
should be available at pagsuot ng face
the entrance mask)
(Ang mga tauhan na
papasok sa
departamento ay
kailangang:

-magsuot ng face mask

-Sumunod sa tamang
layo sa isa’t-isa
-may temperaturang
37.5 pababa. Ang
thermal scanner ay
kailangan nakalagak sa
pasukan)

Receives list of 5 minutes

actual stocks (5 minuto)
Food Service Worker to
and request of
submit list of actual None Dietitian-On-Duty
needed
stocks and requests of
supplies (Wala) (Diyetisyan)
needed supplies.
(Tanggapin ang
(Pagpasa ng Food
listahan ng
Service Worker ng
imbak at
listahan ng imbak at
listahan ng
listahan ng
pangangailanga
pangangailangan.)
n.

Checks
Completeness
5 minutes
and
Correctness (5 minuto)
(Tingnan kung
kumpleto at
None Dietitian-On-Duty

464
 tama ang (Wala) (Diyetisyan)
laman)

Prepares
45 minutes
Market Order
(45 minuto)
(Paggawa ng
Talaan ng
bibilhin)
None
(Wala) Administrative
Dietitian
(Diyetisyan pang
Varies
administratibo)
Approval of
Market Order by (Magkakaiba)
the Assistant
Director for
Professional None
Dietitian-On-Duty
Services (Wala)
(Pagpapahintul (Diyetisyan)
ot ng
Pangalawang
Direktor para
Serbisyong
Propesyunal sa
Talaan ng
bibilhin)

Budget Request
and approval
(Kahilingan at
Varies
pagpapahintulot
ng budyet) (Magkakaiba)
None
Purchasing of (Wala)
Dietitian-On-Duty
Supplies
(Diyetisyan)
(Pamimili ng
Varies
pangangailanga
n) (Magkakaiba)
Varies
Checking and (Magkakai
Administrative
receiving of ba)
Dietitian
supplies
45 minutes (Diyetisyan pang
administratibo)
Food Service Worker (45 minuto)
receives food supplies
(Pagsusuri ng
(Tatanggapin ng None Dietitian-On-Duty
pinamili)
Tagapaghanda ng

465
 pagkain ang (Diyetisyan)
kagamitan sa
Internal Control
pagluluto)
Unit
Dietitian/ (Wala) 45 minutes
Storeroom
(45 minuto)
Clerk issues
supplies
Dietitian-On-Duty
(Diyetisyan)
Storeroom Clerk
None
(Tagapamahala
(Wala)
ng bodega)

2 hours & 30
TOTAL:
mins

CITIZEN’S CHARTER FOR LABORATORY TESTING:

Laboratory testing involves receiving or collecting specimens for testing (Pre-analytical phase),
performing the appropriate tests (Analytical phase), and generating results (Post-analytical
phase).
Office or Division: Department of Pathology
Classification: Complex
Type of Transaction: G2C and G2G
Who may avail: OPD/ER/In-patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official hospital laboratory request form Requesting Physician; client/patient
and client must wear mask and practice
physical distancing
Charge slip/OR Cashier

Department of Pathology

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Presents the Receives and Cost as 10 MINUTES Laboratory Staff
laboratory checks approved by
request at the laboratory Ordinance
information request forms. number SP-
window If with 2349 Series
specimen, of 2014
checks
specimen’s
condition.

466
 Prepares
charge slip.

2. Waits for Collects and/or None 20-30 MINUTES Laboratory Staff

specimen to be extracts
collected sample. For
tests that
require fasting,
instructions are
given.

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
3. In-Patient: No ER/OPD: Charged by 2-3 MINUTES Laboratory Staff
need to present Copies the billing section
official receipt official receipt
ER/OPD: number
Returns to the
Laboratory
Reception and
presents official
receipt Paid to
cashier based
on cost per
test

4. Releasing of Requests for None 5-10 MINUTES Laboratory Staff

Results claimant ID for
identification
In-Patient/ER/OPD:
purposes.
Waits for releasing of
Once
results.
validated, the
Clinical Chemistry, result is given
Clinical Microscopy, to the
Hematology: patient/relative.
The
ER: Within 2-3hours patient/relative
OPD: Within 3-5 hours signs the
receiving
In-Patient: logbook for
documentation
Releasing Time: 6 AM,
purposes.
10 AM, 2 PM, 6 PM &
10 PM.
Bacteriology:
Culture and Sensitivity:
7-10 working days

467
Sputum AFB (TB-
DOTS): 7 working days
Other Bacteriology
tests: AFB, GS, KOH,
TMG:
ER: 5-7 hours
IN/OPD: 3 days
Anatomic Pathology:
Surgical Pathology: 10-
12 working days
Cytology: 7-10 working
days
Immunohistoche-mistry:
12-15 working days

TOTAL: Variable 37-43 minutes

based on the
number/cost
per test

CITIZEN’S CHARTER FOR BLOOD DONATION:

Providing an adequate supply of safe blood thru voluntary blood donation by recruiting,
screening, and collecting blood from blood donors.
Office or Division: Department of Pathology
Classification: Complex
Type of Transaction: G2C and G2G
Who may avail: Voluntary blood donors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official hospital blood donor form; must Department of Pathology (Blood Bank)
wear mask and practice physical
distancing

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

468
1. Fills-up the Validates None 20 MINUTES Blood Bank Staff
donor form and donor form
presents valid
ID. Schedule:
Every Tuesday
and Friday 9 AM
to 12 NN, except
last Friday
(moved to the
last Thursday of
the month, 9 AM
to 12 NN).

2. Undergoes Obtains None 60 minutes Blood Bank Staff

screening history and
performs
physical
examination.
Performs
Hematocrit
determination

3. Undergoes blood Performs None 10-15 MINUTES Blood Bank Staff

extraction phlebotomy

469
 4. Undergoes post- Performs post- 10 MINUTES Blood Bank Staff
donation care donation care
None
and counselling and
counselling

TOTAL: None 1 HOUR AND 40

MINUTES to 1
HOUR AND 55
MINUTES

CITIZEN’S CHARTER FOR PROVISION OF BLOOD AND BLOOD PRODUCTS:

Blood banking and Serology is a section of the clinical laboratory that collects, tests, and stores
blood and blood products for transfusion.
Office or Division: Department of Pathology
Classification: Complex
Type of G2C and G2G
Transaction:
Who may avail: In-patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official hospital blood bank request form; Requesting Physician
must wear mask and practice physical
distancing

Cross-matching result form Department of Pathology (Blood Bank)

Transfusion slip Department of Pathology (Blood Bank)

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE

1. Presents the Receives and None 20 MINUTES Blood Bank Staff

blood request validates the
form at the request
blood bank
reception
window.

*Emergency
requests must
be signed by
the chief
resident of the
requesting
department

470
 during
weekdays
from 8 AM to
5 PM, then by
the senior
house officer
(SHO) from 5
AM to 8 AM
during
weekdays,
weekends and
holidays

2. Undergoes Collects blood None 30 MINUTES Blood Bank Staff

blood extraction sample from the
patient for
cross-matching

3. Patient waits Performs cross- Cross 2-6 MINUTES Blood Bank Staff
for compatible matching on matching/
and safe blood previously
Serologic
to be serologically
transfused fees as
tested blood.
posted
Prepares
charge slip for
cross-matching
fee and
serologic testing
fee.

4. Patient A. Informs NOD None 10 MINUTES Blood Bank Staff

receives of the
transfusion as availability of
needed compatible
blood.

B. Stores and
releases the
unit/s as
needed.

471
 48 HOURS
MAXIMUM
STORAGE

TOTAL: Cross 1 hour and 2

matching/ minutes-1 hour and
6 minutes
Serologic
fees as
posted

RADIOLOGY DEPARTMENT
Office or Division: RADIOLOGY DEPARTMENT: X-RAY
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Facebook page of QCGH radiology department or
Appointment schedule
Reception Area
Health declaration card
Triage or Reception area
Consent form
Xray section
Transaction slip
Xray section
Official receipt
Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Patient will make Review the 10-15 mins. Residents/ staff
an appointment appointment
schedule through schedule and
the Facebook health
page of QCGH declaration
RADIOLOGY card.
DEPARTMENT
For walk-in
patients, present
Request Form for
evaluation.

Patient must fill up a

Health Declaration card
form
Residents/staff
make an
appointment

472
 schedule and 10-20 mins. Residents/ staff
gives
instructions for
preparation
prior to
procedure

2. Proceed to X-ray Give consent Fees

section form depend on
2 mins. Staff
body part;
range 250
Do clinical – 900php
10 mins. Residents
history and
check for other
modalities done

2 mins. Clerk
Prepares
transactions slip

3. Pays to cashier Receives Cashier

payment/ and
issue official
receipt
4. Present official Check and 2-3 mins Clerk
receipt record official
receipt

5. Proceed to Performs the x- 15-30 mins. Resident/ staff

Exposure room ray routine
procedure
Residents
3-5 mins.

Checks the x-
ray image Staff
1 min.

Inform patient of
the date of
official result
release
TOTAL: 55-88 mins.

473
Office or Division: RADIOLOGY DEPARTMENT: ULTRASOUND
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Appointment schedule Facebook page of QCGH radiology department or
Reception Area
Health declaration card
Triage or Reception Area
Rapid COVID test result for patient having
respiratory symptoms Attending physician
Consent form Ultrasound section
Transaction slip Ultrasound section
Official receipt Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Patient will make Review the 10-15 mins. Residents/ staff
an appointment appointment
schedule through schedule and
the Facebook health
page of QCGH declaration
RADIOLOGY card.
DEPARTMENT.
For walk-in
patients, present
Request Form for
evaluation.

Patient must fill

up a Health
Declaration card
form Residents/staff
make an
appointment
schedule and 10-20 mins. Residents/ staff
gives
instructions for
preparation
prior to
procedure.
Proceed to Ultrasound Give consent 2 mins. Staff
section form

10 mins. Residents
Do clinical
Fees
history and
depend on
body part;

474
 check for other range 800 2 mins. Clerk
modalities done –
5,000php

Prepares
transactions slip

Pays to cashier Receives Cashier

payment/ and
issue official
receipt
Present official receipt Check and 2-3 mins Clerk
record official
receipt
Proceed to the Performs the 15-30 mins. Resident/ staff
Ultrasound room ultrasound
procedure
Residents
3-5 mins.

Checks the
ultrasound Staff
image
1 min.

Inform patient of
the date of
official result
release
TOTAL: 55-88 mins.

Office or Division: RADIOLOGY DEPARTMENT: CT-SCAN

Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Appointment schedule Facebook page of QCGH radiology department or
Reception area.
Health declaration card
Triage or Reception area
Rapid COVID test result for patient having
respiratory symptoms Attending physician
Consent form CT scan section

475
Transaction slip CT scan section
Official receipt Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Patient will make an Review the 10-15 mins. Residents/ staff
appointment schedule appointment
through the Facebook schedule and
page of QCGH health
RADIOLOGY declaration
DEPARTMENT. For card.
walk-in patients, present
Request Form for
evaluation.

Patient must fill up a

Health Declaration
card form Resident / staff
makes an
appointment
schedule and
gives
instructions for
preparation 10-20 mins. Residents/ staff
prior to
procedure and
check
laboratory
results
Proceed to CT scan Give consent 2 mins. Staff
section form and Pre-
procedural
check list

10 mins. Residents
Checks the
laboratory
results, does
clinical history
and checks for
other modalities Fees per 2 mins. Clerk
done body part;
range
from
Prepares 4, 000-
transactions slip 10,000php

Pays to cashier Receives Cashier

payment/ and

476
 issue official
receipt
Present official receipt Check and 2-3 mins Clerk
record official
receipt
Proceed to the CT scan Performs the 15-120 mins. Staff
area CT scan
procedure

3-5 mins. Residents

Checks the CT
scan image

Proceed to the waiting Checks/observe 30 mins. Residents

area s the patient for
any adverse
reaction

1 min. Staff
Informs patient
of the date of
the release of
the official result

TOTAL: 85-208 mins.

Office or Division: RADIOLOGY DEPARTMENT: MRI

Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Appointment schedule Facebook page of QCGH radiology department or
Reception area
Health declaration card
Triage or Reception area
Rapid COVID test result for patient having
respiratory symptoms Attending physician
Consent form MRI section
Transaction slip MRI section
Official receipt Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE

477
Patient will make an Review the 10-15 mins. Residents/ staff
appointment schedule appointment
through the Facebook schedule and
page of QCGH health
RADIOLOGY declaration
DEPARTMENT For card.
walk-in patients, present
Request Form for
evaluation.

Patient must fill up a

Health Declaration
card form Resident / staff
makes an
appointment
schedule and
gives
instructions for
preparation prior 10-20 mins. Residents/ staff
to procedure
and check
laboratory
results
Proceed to MRI section Give consent 2 mins. Staff
form

10 mins. Residents
Do clinical
Fees
history and
depends
check for other
on body
modalities done
part; 2 mins. Clerk
range
8,750 –
Prepares
17,500php
transactions slip

Pays to cashier Receives Cashier

payment/ and
issue official
receipt
Present official receipt Check and 2-3 mins Clerk
record official
receipt
Proceed to the MRI area Performs the 15-45 mins. Staff
MRI scan
procedure

3-5 mins. Residents

478
 Checks the MRI
image

Proceed to the waiting Checks/observe 60 mins. Residents

area s the patient for
any adverse
reaction

2 mins. Staff
Informs patient
of the date of
the release of
the official result

TOTAL: 116-164 mins.

Office or Division: RADIOLOGY DEPARTMENT: MAMMOGRAPHY

Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Facebook page of QCGH radiology department or
Appointment schedule
Reception Area
Health declaration card
Triage or Reception area
Consent form
Mammogram section
Transaction slip
Mammogram section
Official receipt
Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Patient will make Review the 10-15 mins. Residents/ staff
an appointment appointment
schedule through schedule and
the Facebook health
page of QCGH declaration
RADIOLOGY card.
DEPARTMENT
For walk-in
patients, present
Request Form for
evaluation.

479
 Patient must fill
up a Health
Residents/staff
Declaration card
make an
form
appointment
schedule and 10-20 mins. Residents/ staff
gives
instructions for
preparation
prior to
procedure
Proceed to Give consent 2 mins. Staff
Mammogram section form

Do clinical
Fees 10 mins. Residents
history and
depend on
check for other
procedure
modalities done
requested;
range
1,680 – 2 mins. Clerk
Prepares
12,00php
transactions slip

Pays to cashier Receives Cashier

payment/ and
issue official
receipt
Present official receipt Check and 2-3 mins Clerk
record official
receipt
Proceed to Performs the 15-30 mins. Resident/ staff
Mammogram room Mammography
procedure
Residents
3-5 mins.

Checks the
mammogram Staff
image
1 min.

Inform patient of
the date of
official result
release

480
 TOTAL: 55-88 mins.

HUMAN MILK BANK

Office or Division: Human Milk Bank

Classification: Simple
Type of Transaction: G2C
Recipients who are in need of pasteurized human milk with
Who may avail:
complete requirements
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Clinical Abstract of the recipient, signed by
the attending physician.
2. Prescription from the attending doctor.
3. Cooler or Icebox
4. Payment of Php 220 for the processing fee
and Php 150 for the bottle deposit
Hospital where admitted.
1. Clinical Abstract of the recipient, signed by
the attending physician.
2. Prescription from the attending doctor.
3. Cooler or Icebox
4. Payment of Php 220 for the processing fee
and Php 150 for the bottle deposit
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1.Presents the 1. Checks the 3 minutes HMB staff
requirements for availing requirement if
pasteurized human milk complete
2. Receives the charge 2. Issues charge 2 minutes HMB staff
slip slip for the
processing fee of
pasteurized human
milk
Processing 5 minutes Cashier
3. Pays the processing 3. Receives the fee:
fee at the cashier processing fee and 220php/
issues the official 100ml
receipt Milk bottle
deposit:
150php/
100ml

4. Presents the official 4. Writes the 1 minute HMB staff

receipt from the cashier official receipt
to the milk bank staff number in the

duplicate copy of
the charge slip

5. Reads and signs the 5. Records data in 3 minutes HMB staff

Recipient’s consent and Recipient’s
waiver forms logbook

481
 6. Double checks 1 minutes HMB staff
the pasteurization
result of milk in the
processing
logbook

7. Dispenses the 3 minutes HMB staff

pasteurized human
milk

TOTAL: 18 minutes

MEDICAL RECORDS DEPARTMENT

SERVICE NAME: RETRIEVAL OF HEALTH RECORDS OF OLD

PATIENTS FOR RE-VISIT / FOLLOW-UP CHECK-UP

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
✓ Patient’s Hospital Card ✓ Patient / Relative / Representative
✓ Patient’s Health Record (OPD / ER / ✓ Medical Records Department (Retrieval
Inpatient) Section)

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage and
present Patient’s 2. Classification of Resident Physician
Hospital Card for Hospital Cards None 3 minutes
assessment and (Dept. of Family
classification (Priority, Non- (Wala) Medicine) / Interns
(Pumunta sa Triage Priority) / Clerk

482
 at ipakita ang (Pagsusuri ng
Patient’s Hospital mga Hospital
Card para sa Cards kung ang
kaukulang pasyente ba ay
katanungan at priority o hindi)
klasipikasyon)

3. Go to Window 4 for
Priority Lane or 3. Retrieve and
Window 5 for Non- record outgoing Medical Records
Priority Lane and patient’s health Personnel
present Patient’s None 5 minutes
Hospital Card to record for
(Wala)
Medical Records follow-up check-up
(Paghahanap at
Personnel
pagtatala ng
(Pumunta sa record ng
Window 4 kung priority pasyente na
o sa Window 5 ilalabas para sa
kung hindi naman follow-up
check-up)
priority at ibigay
ang Patient’s
Hospital Card sa
Medical Records
Personnel)

4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, 5 minutes
designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng None Medical Records
health record ng Personnel
Ophthalmology, (Wala)
pasyente
Psychiatry, Dental) sa nararapat
then wait for your na espesyalista)
turn and maintain
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin

483
 ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)

SERVICE NAME: REGISTRATION OF NEW OUTPATIENTS AND

PROCESSING OF NEW HEALTH RECORD

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital

CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Medical Records Department (Registration

✓ Patient’s Health Record (OPD) Section)
✓ Charge Slip / Official Receipt ✓ Medical Records Department (Registration
✓ Valid ID (For validation and interview Section)
purposes only) ✓ Cashier
✓ Patient

CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON

TO BE TIME RESPONSIBLE
PAID

1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)

484
2. Go to Triage and
2. Interview and Resident Physician
present Patient’s
provide instructions
Hospital Card for None 3 minutes (Dept. of Family
while issuing
assessment and Medicine) / Interns
Patient’s Hospital (Wala) / Clerk
classification
Card (Pagbibigay
(Pumunta sa
ng alituntunin at
Triage at ipakita
pagbigay ng
ang Patient’s
patient’s hospital
Hospital Card
card)
para sa
kaukulang
katanungan at
klasipikasyon)

3. Go to Window
3. Encode patient’s
1, give Patient’s Medical Records
information for new Personnel
Hospital Card None 5 minutes
Patient’s Health
to Medical
Record and issue (Wala)
Records
charge slip
Personnel and
wait for the (Pagtatype ng
charge slip impormasyon ng
pasyente para
(Pumunta sa sa bagong record at
Window 1, Ibigay bigyan ng charge slip
ang para sa kaukulang
bayad)
Patient’s
Hospital Card sa
Medical
Records
Personnel at
maghintay na
maibigay ang
charge slip)

4. Accepts payment
4. Proceed to
with charge slip and
Cashier for
issue ₱ 40.00 Cashier
payment
Official Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang pagbigay ng opisyal na
bayad) resibo)

485
5. Go back to Medical Records
5. Received and verify None Personnel
Window 1,
Official Receipt
present Official (Wala)
Receipt (Tanggapin at suriin
ang opisyal na resibo)
(Bumalik sa
Window 1 at
ipakita ang opisyal
na resibo)

6. Proceed to
6. Forwards patient’s
designated
new health record to
specialty clinics
(Family designated specialty
Medicine, 5 minutes
clinics
Internal
Medicine, (Paghatid ng health
record ng pasyente sa None Medical Records
Pedia, OB-
nararapat na Personnel
Gyne, Surgery, espesyalista/klinika) (Wala)
ENT, Ophtha,
Psychiatry,
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang
naghihintay
matawag)

15 minutes
TOTAL ₱ 40.00

SERVICE NAME: REGISTRATION OF OLD OUT-PATIENTS (LOST CARD)

486
OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Medical Records Department (Registration

✓ Patient’s Health Record (OPD / ER Section)
/ Inpatient) ✓ Medical Records Department (Retrieval
✓ Charge Slip / Official Receipt Section)
✓ Valid ID (For validation and ✓ Cashier
interview purposes only) ✓ Patient

CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON

TO BE TIME RESPONSIBLE
PAID

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage for
2. Interview and Resident Physician
assessment and
provide
classification None 3 minutes (Dept. of Family
instructions while
then fill up Medicine) / Interns
issuing (Wala)
Patient’s / Clerk
Hospital Card Patient’s
Hospital Card
(Pumunta sa
Triage para sa (Pagbibigay ng
alituntunin at
kaukulang pagbigay ng
katanungan at patient’s hospital
sulatan card)
ang Patient’s
Hospital Card)

3. Go to Window 1, 3. Search previous

give Patient’s / old patient’s
Hospital Card to information and Medical Records
Medical Records issue charge Personnel
Personnel and slip. Then, None 10 minutes
wait for the retrieve and (Wala)
charge slip record previous /

487
 (Pumunta sa old patient’
Window 1, Ibigay health record for
ang
follow-up check-
Patient’s up
Hospital Card sa
(Paghahanap ng
Medical
luma o dating
Records impormasyon
Personnel at ng pasyente at
maghintay na ibigay ang charge
slip.
maibigay ang Paghanap at
charge slip) pagtala ng luma o
dating record
ng pasyente
para sa follow-up
check-up)

4. Accepts payment
4. Proceed to
with charge slip
Cashier for
and issue Official ₱ 40.00 Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na
resibo)

Medical Records
5. Go back to 5. Received and None Personnel
Window 1, present verify Official
(Wala)
Receipt
Official Receipt
(Tanggapin at
(Bumalik sa suriin ang
Registration Section opisyal na
at ipakita ang resibo)
opisyal na resibo)

488
6. Proceed to
6. Forwards
designated
patient’s previous /
specialty clinics
old health record
(Family
Medicine, 5 minutes
to designated
Internal specialty clinics
Medicine, Pedia,
OB-Gyne, (Paghatid ng None Medical Records
health record ng Personnel
Surgery, ENT, (Wala)
pasyente sa
Ophtha, nararapat na
Psychiatry, espesyalista)
Dental) then wait
for your turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)

20 minutes
TOTAL ₱ 40.00

SERVICE NAME: ISSUANCE OF CERTIFIED TRUE COPY

OF MEDICAL ABSTRACT / DISCHARGE SUMMARY
AND OTHER HEALTH RECORDS
OFFICE OR DIVISION: Medical Records Department / Ancillary Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Patient’s Health Record ✓ Medical Records Department (Retrieval
(Inpatient) Section)

489
 ✓ Certified True Copy of Medical ✓ Medical Records Department (Release of
Abstract / Discharge Summary Information Section)
✓ Original and Photocopy of ✓ Patient
Medical Abstract / Discharge ✓ Cashier
Summary
✓ Charge Slip / Official Receipt

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON

ACTION PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand
and feet
disinfection
(Pagbibigay
ng alituntunin,
pagtukoy ng
temperatura
at pagdisinfect
ng kamay at
paa)

2. Go to Triage and
2. Classification
present Patient’s
of Hospital Cards
Hospital Card for None 3 minutes
assessment and (Priority, Non-
classification (Wala) Resident Physician
Priority)
(Pumunta sa (Dept. of Family
(Pagsusuri ng
Triage at ipakita mga Hospital Medicine) / Interns /
ang Cards kung ang Clerk
pasyente ba
Patient’s ay priority o
Hospital Card para hindi)
sa
kaukulang
katanungan at
klasipikasyon)

3. Go to Window 4
3. Retrieve and
for Priority Lane
record outgoing Medical Records
or Window 5 for
patient’s health Personnel
Non-Priority
Lane and None 5 minutes
record for
present follow-up check- (Wala)
Patient’s up
Hospital Card to
Medical (Paghahanap
at pagtatala ng
Records
record ng
Personnel

490
 (Pumunta sa pasyente na
Window 4 kung ilalabas para sa
priority follow-up
check-up)
o sa Window 5
kung hindi priority
at
ibigay ang
Patient’s Hospital
Card
sa Medical
Records
Personnel)

4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family
Medicine, designated
Internal specialty clinics
Medicine,
Pediatrics, OB- (Paghatid ng
health record ng
Gyne, Surgery,
pasyente
ENT, sa nararapat
Ophthalmology, na espesyalista)
Psychiatry, 5 minutes
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
None Medical Records
(Pumunta sa
Personnel
nararapat na (Wala)
espesyalista para
sa konsultasyon at
maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang pasyente
habang naghihintay
matawag)

Note:

Secure a copy
of Medical
Abstract /
Discharge

491
 Summary and
other health
records from the
attending
physician /
physician on
duty then
proceed to
Medical
Records
Department
(Window 3) for
authentication.
(Manghingi ng
kopya ng
Medical
Abstract /
Discharge
Summary at iba
pang health
records sa
doktor na
nakatalaga sa
klinika at
magpunta ng
Medical
Records
Department
(Window 3)
para sa
pagpapatunay
ng dokumento.
5. Go to Window 5. Provide
3, present instructions
Original and and
Photocopy of verification of
Medical presented
Abstract / documents
Discharge then issue
Summary. Then charge slip
received charge None
(Pagbibigay
slip from (Wala)
ng alituntunin at
Medical pagsuri ng mga
Records dokumentong
Personnel ibinigay kung 5 minutes
(Pumunta sa tama at wasto at
bigyan ng Medical Records
Window 3, Ipakita Personnel
kaukulang
at
bayarin)
ibigay ang
orihinal na kopya at
xerox ng mga
Medical Abstract /

492
 Discharge
Summary.
Tanggapin
ang charge slip
na ibibigay ng
Medical
Records
Personnel)

6. Accepts
6. Proceed to ₱ 50.00 per
payment with
Cashier for copy
charge slip Cashier
payment
and issue
(Pumunta sa
Official
Cashier para sa
Receipt
kaukulang
(Pagtanggap
bayad) ng bayad at
charge slip at
pagbigay ng
opisyal na
resibo)

7. Go back to
7. Received and
Window 3,
verify Official
present Official
Receipt then
Receipt and
released None 2 minutes Medical Records
received
complete Personnel
complete (Wala)
Certified True
Certified True
Copy of
Copy of
documents
documents

(Tanggapin at
(Bumalik sa suriin ang
Window 3, ipakita opisyal na resibo
ang at
ibigay ang
opisyal na kompletong
resibo at tanggapin Certified True
ang Copy
ng mga
kompletong dokumento)
Certified True Copy
ng
mga
dokumento)

₱ 50.00
TOTAL 22 minutes

493
SERVICE NAME: SECURING A COPY OF MEDICAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
Patient Department, Emergency Department and
WHO MAY AVAIL:
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Patient’s Health Record (OPD / ✓ Medical Records Department (Retrieval
ER / Inpatient) Section)
✓ Medical Certificate with Hospital ✓ Medical Records Department (Release of
Seal Information Section)
✓ Charge Slip / Official Receipt ✓ Cashier

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand
and feet
disinfection
(Pagbibigay
ng alituntunin,
pagtukoy ng
temperatura
at pagdisinfect
ng kamay at
paa)

2. Go to Triage and
2. Classification
present Patient’s
of Hospital Cards
Hospital Card for None 3 minutes Resident Physician
assessment and (Priority, Non-
classification (Wala) (Dept. of Family
Priority)
Medicine) / Interns /
(Pumunta sa (Pagsusuri ng Clerk
Triage at ipakita mga Hospital
ang Cards kung ang
pasyente ba
Patient’s ay priority o
Hospital Card para hindi)
sa
kaukulang
katanungan at
klasipikasyon)

494
3. Go to Window 4
3. Retrieve and
for Priority Lane
record outgoing Medical Records
or Window 5 for
patient’s health Personnel
Non-Priority
Lane and None 5 minutes
record for
present follow-up check- (Wala)
Patient’s up
Hospital Card to
Medical (Paghahanap
at pagtatala ng
Records
record ng
Personnel pasyente na
(Pumunta sa ilalabas para sa
Window 4 kung follow-up
priority check-up)

o sa Window 5
kung hindi priority
at
ibigay ang
Patient’s Hospital
Card
sa Medical
Records Personnel)

4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family
Medicine, designated
Internal specialty clinics
Medicine,
Pediatrics, OB- (Paghatid ng
health record ng
Gyne, Surgery,
pasyente
ENT, sa nararapat
Ophthalmology, na espesyalista)
Psychiatry,
Dental) then 5 minutes
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na None Medical Records
Personnel
espesyalista (Wala)
para sa
konsultasyon
at maghintay ng
tawag at panatilihin

495
 ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)

Note:

Processing of
Medical
Certificate,
GSIS, SSS,
Philhealth,
HMO, and other
Private
Insurances must
be requested
from the
attending
physician /
physician on
duty then
proceed to
Medical
Records
Department
(Window 3)
(Ang
pagproseso ng
Medical
Certificate,
GSIS, SSS,
Philhealth,
HMO, at iba
pang pribadong
insurances ay
hinihingi
lamang sa
doktor na
nakaduty sa
klinika at
magpunta sa
Medical
Records
Department –
Window 3)

5. Go to Window
5. Verification of
3, present
Medical
Medical
Certificate
Certificate. Then

496
 received charge then issue
slip from charge slip
None
Medical
(Pagsuri ng
Records (Wala) 5 minutes
Medical
Personnel Certificate na Medical Records
(Pumunta sa ibinigay ng Personnel
Window 3, Ipakita pasyente
at kung tama at
wasto
ibigay ang pagkatapos,
Medical Certificate. bigyan ng
kaukulang
Tanggapin ang bayarin)
charge slip na
ibibigay ng
Medical Records
Personnel)

6. Proceed to 6. Accepts
Cashier for payment with
payment charge slip ₱ 30.00
and issue Cashier
(Pumunta sa
Official
Cashier para sa
Receipt
kaukulang
(Pagtanggap
bayad) ng bayad at
charge slip at
pagbigay ng
opisyal na
resibo)

7. Go back to
7. Received and
Window 3,
verify Official
present Official
Receipt then
Receipt and
released None 2 minutes Medical Records
received
Medical Personnel
Medical (Wala)
Certificate
Certificate with
with Hospital
Hospital Seal
Seal
(Bumalik sa
(Tanggapin at
Window 3, ipakita
suriin ang
ang opisyal na resibo
opisyal na at
resibo at tanggapin ibigay ang
ang Medical
Certificate na
Medical may
Certificate na may selyo ng
selyo ng ospital) ospital)

₱ 30.00

497
 TOTAL 22 minutes

SERVICE RECORD: REQUEST FOR OFFICIAL MEDICO - LEGAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Medico Legal Health Record ✓ Medical Records Department (Release of
✓ Appointment Slip Information Section)
✓ Medical Records Department (Release of
Information Section)

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage and
2. Classification
present Patient’s
of Hospital
Hospital Card for None 3 minutes Resident Physician
Cards
assessment and
classification (Wala) (Dept. of Family
(Pagsusuri ng
mga Hospital Medicine) / Interns /
(Pumunta sa Cards kung ang Clerk
Triage at ipakita ang pasyente ba
Patient’s Hospital ay Medico Legal
Card para sa o hindi)

kaukulang
katanungan)

3. Go to Window 2,
3. Issues
present Patient’s
appointment
Hospital Card to
slip if

498
 Medical Records requested None 5 minutes Medical Records
Personnel and health records/ Personnel
(Wala)
request for official medico
Official Medico legal certificate
Legal Certificate is not
available.
(Pumunta sa
Issues
Window 2, Ibigay
requested
ang
medico legal
Patient’s Hospital certificate if it
Card sa Medical is already
available.
Records
Personnel at ( Bigyan ng
magrequest appointment
slip kung
ng opisyal na sakali ang
Medico Legal hininging
health record ay
certificate)
hindi kompleto.
Ibigay ang
dokumento kung
sakaling may
kopya na)

4. Read the
4. Provide
requirements
instructions
written in the None 2 minutes Medical Records
Appointment Slip (Pagbigay ng Personnel
and come back (Wala)
alituntunin)
after five (5)
days
(Basahin ang
mga nakasulat na
requirements sa
appointment slip at
bumalik
pagkalipas ng
limang araw)

None
TOTAL (Wala) 12 minutes

SERVICE RECORD: ISSUANCE OF OFFICIAL MEDICO - LEGAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary

Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department

499
 and admitted in all different wards in this
hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Official Medico Legal Certificate ✓ Medical Records Department (Release

✓ Appointment Slip of Information Section)
✓ Charge Slip / Official Receipt ✓ Medical Records Department (Release
of Information Section)
✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Window
2. Verification of
2, Present
presented
Appointment
pertinent
Slip and
requirements and
pertinent
issue charge slip
requirements
then received (Pagsuri ng mga
charge slip from ibinigay na None 2 minutes Medical
Medical dokumento kung Records
(Wala)
Records tama at wasto Personnel
Personnel pagkatapos, ibigay
ang charge slip)
(Pumunta sa
Window 2, Ipakita
ang
appointment slip
kasama ng mga
dokumentong
hinihingi para sa
pagkuha ng
opisyal na medico
legal at tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)

500
3. Proceed to 3. Accepts payment ₱ 30.00
Cashier for with charge slip
Cashier
payment and issue Official
Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na resibo)
4. Go back to 4. Received and
Window 2, verify Official
present Official Receipt then
Receipt then issue Official None 3 minutes Medical
received and Medico Legal Records
checked Official Certificate (Wala)
Personnel
Medico Legal
(Tanggapin at
Certificate
suriin ang opisyal na
(Bumalik sa resibo at
Window 2, ipakita Ibigay ang
ang opisyal na Medico
Legal Certificate)
opisyal na
resibo at tanggapin
ang
opisyal na
Medico Legal
Certificate)
TOTAL ₱ 30.00 7 minutes

SERVICE NAME: FOLLOW-UP / RE-VISIT OF MEDICO-LEGAL PATIENT

OFFICE OR DIVISION: Medical Records Department / Ancillary

Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department
and admitted in all different wards in this
hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient / Relative / Representative

✓ Patient’s Health Record (ER – ✓ Medical Records Department (Retrieval
Medico Legal) Section)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSIN PERSON

BE PAID G TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)

501
 (Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage
2. Classification of
and present
Hospital Cards
Patient’s None 3 minutes Resident
Hospital Card (Pagsusuri ng Physician
for assessment mga Hospital Cards (Wala)
and kung ang (Dept. of Family
classification pasyente ba ay Medicine) /
Medico Legal ang Interns / Clerk
(Pumunta sa kaso o hindi)
Triage at ipakita
ang
Patient’s
Hospital Card para
sa
kaukulang
katanungan)

3. Go to Window
3. Retrieve and Medical Records
2, present
record outgoing Personnel
Patient’s None 5 minutes
Medico Legal
Hospital Card
health record for (Wala)
to Medical
follow-up check-
Records
up
Personnel for
follow-up (Paghahanap at
check-up pagtatala ng record
ng Medico
(Pumunta sa Legal na pasyente
Window 2, Ibigay na ilalabas para sa
ang follow-up check-
up)
Patient’s
Hospital Card sa
Medical
Records
Personnel para sa
follow-up
check-up)
4. Proceed to 4. Forwards patient’s
designated health record to
specialty designated
clinics specialty clinics
(Surgery, 5 minutes

502
 ENT, (Paghatid ng
Ophthalmolog health record ng
None Medical Records
y) then wait for pasyente
sa nararapat na Personnel
your turn and (Wala)
maintain espesyalista)
social
distancing
while waiting
for the call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay
ng tawag at
panatilihin
ang pag
distansya sa
ibang pasyente
habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)

SERVICE NAME: PREPARATION AND REGISTRATION OF CERTIFICATE OF LIVE BIRTH

(ILLEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary

Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents / Relatives of Newborn
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department (Release

✓ Waiver for Notarization of Information Section)
✓ Appointment Slip ✓ Medical Records Department (Release
✓ Community Tax Certificate (Cedula) of Information Section)
✓ Affidavit to Use the Surname of ✓ Medical Records Department (Release
Father (AUSF) of Information Section)
✓ Valid ID (For validation and ✓ Father of the newborn
interview purposes only) ✓ Mother of the newborn
✓ Parents

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Provide
1. Go to the instructions, None
Security Guard thermal scanning,
(Wala)
503
 (Pumunta sa hand and feet 2 minutes Security Guard
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Medical
2. Received and
Records
verify presented
Department,
Community Tax
present
Certificate
photocopy of None 5 minutes Medical
(Cedula) and
Community Records
encoding/printing (Wala)
Tax Certificate Personnel
of newborn’s
(Cedula) and
information
provide
complete (Tanggapin at
newborn’s suriin ang ibinigay na
information Community Tax
Certificate (Cedula)
(Pumunta sa pagkatapos, i-
Medical Records type/iprenta ang
impormasyon
Department,
ng sanggol)
Ibigay ang xerox
ng
Cedula at
ibigay ang
kompletong
impormasyon
ng sanggol)

3. Accomplished 3. Affixing father’s

admission of signature None
2 minutes Father of the
paternity; Affix
(Pagpirma ng (Wala) newborn
signature of
tatay)
father
(Pagpirma ng
tatay sa Admission
of
Paternity)

4. Accomplished
4. Affixing mother’s
Affidavit to Use
signature
the Surname of None 2 minutes Mother of the
Father (AUSF); (Pagpirma ng newborn
Affix signature (Wala)
nanay)
of the mother

504
 (Pagpirma ng
nanay sa Affidavit
to
Use the
Surname of
Father)

5. Signs waiver 5. Affixing father’s

for notarization signature
None Father of the
(Pagpirma sa (Pagpirma ng newborn
(Wala) 2 minutes
waiver para sa tatay)
notaryo)

6. Go to Notary
6. Provide
Public for
instructions
notarization of
Certificate of (Pagbigay ng
Live Birth and Notary Public
alituntunin)
AUSF. Then, N/A
return to
Medical
Records
Department
(Pumunta sa
Notaryo Publiko
para
ipanotaryo ang
Certificate of Live
Birth at AUSF
pagkatapos ay
bumalik sa
Medical Records
Department)

7. Issue Appointment
7. Received
Slip to the parent/s
Appointment
of newborn. And
Slip for claiming Medical
forwards
of registered Records
Certificate of Live
Certificate of Personnel
Birth for signature None 2 minutes
Live Birth and
of doctor / nurse /
come back after (Wala)
midwife and
five (5) weeks
prepare transmittal
(Pagtanggap ng
form for
appointment slip
registration to
para sa
Local Civil
pagkuha ng
Registry
Certificate of

505
 Live Birth at (Ibigay ang
bumalik appointment slip sa
pagkalipas ng magulang ng
limang linggo)
bata. At ihanda
ang Certificate of Live
Birth
para papirmahan
sa doctor / nurse /
midwife at
pagkatapos ay
ihanda ang transmittal
form
para sa pagrehistro
nito sa Local Civil
Registry)
None 15 minutes
TOTAL
(Wala)

SERVICE NAME: RELEASING OF REGISTERED CERTIFICATE OF LIVE BIRTH

(ILLEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents / Relatives of Newborn
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Registered Certificate of Live Birth ✓ Medical Records Department

✓ Appointment Slip (Release of Information Section)
✓ Valid ID (For validation and interview ✓ Medical Records Department
purposes only) (Release of Information Section)
✓ Charge Slip / Official Receipt ✓ Parents
✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Present valid
ID and 2. Verification of
received presented valid ID

506
 charge slip and issue charge None 2 minutes Medical
from Medical slip(Pagsuri ng valid Records
(Wala)
Records ID na ibinigay kung Personnel
Personnel tama at wasto
(Ipakita ang pagkatapos, ibigay
valid ID at ang charge slip)
tanggapin ang
charge slip na
ibibigay ng
Medical
Records
Personnel)

3. Accepts payment
with charge slip and
3. Proceed to ₱ 50.00
issue Official
Cashier for
Receipt Cashier
payment
(Pagtanggap ng
(Pumunta sa
bayad at charge slip
Cashier para
at pagbigay ng
sa kaukulang
opisyal na resibo)
bayad)

4. Go back to
4. Received and verify
Medical
Official Receipt then
Records
issue Registered
Department,
Certificate of Live None 3 minutes Medical
present Official
Birth(Tanggapin at Records
Receipt and (Wala)
suriin ang opisyal Personnel
wait for the
na resibo at ibigay
release of
ang rehistradong
Registered
Certificate of Live
Birth)
Certificate of
Live Birth
(Bumalik sa
Medical
Records
Department,
ipakita ang
opisyal na
resibo at
hintayin na
ibigay ang
rehistradong
Certificate of
Live Birth)

TOTAL ₱ 50.00 7 minutes

507
 SERVICE NAME: PREPARATION AND REGISTRATION OF
CERTIFICATE OF LIVE BIRTH (LEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department

✓ Marriage Certificate (Release of Information Section)
✓ Valid ID (For validation and interview ✓ Parents
purposes only) ✓ Parents

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None
Security Guard thermal scanning, (Wala) 2 minutes Security Guard
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Medical
2. Check and verify
Records
the authenticity of
Department,
Marriage Certificate
provide
and prepare None 5 minutes Medical
complete
Certificate of Live Records
newborn’s (Wala)
Birth for signature Personnel
information and
of doctor / nurse /
present
midwife (Tignan at
Marriage
suriin ang ipinakita
Certificate
na Marriage
(Pumunta sa
Certificate kung
Medical
totoo at wasto
Records
pagkatapos ay
Department,
ihanda ang
ibigay ang
Certificate of Live
kompletong
Birth para
impormasyon
papirmahan sa
ng sanggol at
doctor / nurse /
ipakita ang
midwife)
Marriage
Certificate)

3. Check and 3. Provide instructions

verify and prepare
Certificate of transmittal form for 3 minutes

508
Live Birth and registration of None Medical
come back Certificate of Live Records
(Wala)
after five (5) Birth to Local Civil Personnel
weeks. (Tignan Registry (Pagbigay
at suriin ang ng alituntunin at
Certificate of ihanda ang
Live Birth kung transmittal form
tama lahat ng para sa pagrehistro
impormasyon ng Certificate of
at bumalik Live Birth sa Local
pagkalipas ng Civil Registry)
limang linggo)

None 10 minutes
TOTAL (Wala)

SERVICE NAME: RELEASING OF REGISTERED CERTIFICATE OF LIVE BIRTH

(LEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department

✓ Valid ID Valid ID (For validation and (Release of Information Section)
interview purposes only) ✓ Parents
✓ Charge Slip / Official Receipt ✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Verification of
2. Present valid ID
presented valid ID
and received
and issue charge None 2 minutes Medical
charge slip from
slip (Pagsuri ng Records
Medical (Wala)
valid ID na ibinigay Personnel
Records
kung tama at
Personnel
wasto pagkatapos,
(Ipakita ang
ibigay ang charge
valid ID at
slip)
tanggapin ang

509
 charge slip na
ibibigay ng
Medical
Records
Personnel)

3. Accepts payment
3. Proceed to ₱ 50.00
with charge slip
Cashier for
and issue Official Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa
bayad at charge
kaukulang
slip at pagbigay ng
bayad)
opisyal na resibo)

4. Go back to
4. Received and verify
Medical Records
Official Receipt
Department,
then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth (Tanggapin at Personnel
Registered
suriin ang opisyal
Certificate of Live
na resibo at ibigay
Birth (Bumalik sa
ang rehistradong
Medical Records
Certificate of Live
Department Birth)
ipakita ang
opisyal na resibo
at hintayin na
ibigay ang
Rehistradong
Certificate of Live
Birth)

7 minutes
TOTAL ₱ 50.00

MEDICAL RECORDS DEPARTMENT

SERVICE NAME: RETRIEVAL OF HEALTH RECORDS OF OLD

PATIENTS FOR RE-VISIT / FOLLOW-UP CHECK-UP

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G

510
 Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
✓ Patient’s Hospital Card ✓ Patient / Relative / Representative
✓ Patient’s Health Record (OPD / ER / ✓ Medical Records Department (Retrieval
Inpatient) Section)

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
1. Go to the Security 1. Provide
Guard instructions,
thermal None 2 minutes Security Guard
(Pumunta sa scanning, hand
Guwardiya) (Wala)
and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage and
present Patient’s 2. Classification of Resident Physician
Hospital Card for Hospital Cards None 3 minutes
assessment and (Dept. of Family
classification (Priority, Non- (Wala) Medicine) / Interns
Priority) / Clerk
(Pumunta sa Triage
at ipakita ang (Pagsusuri ng
mga Hospital
Patient’s Hospital Cards kung ang
Card para sa pasyente ba ay
priority o hindi)
kaukulang
katanungan at
klasipikasyon)

3. Go to Window 4 for
Priority Lane or 3. Retrieve and
Window 5 for Non- record outgoing Medical Records
Priority Lane and patient’s health Personnel
present Patient’s None 5 minutes
Hospital Card to record for
(Wala)
Medical Records follow-up check-up
(Paghahanap at
Personnel
pagtatala ng
(Pumunta sa record ng
Window 4 kung priority pasyente na
o sa Window 5 ilalabas para sa
kung hindi naman follow-up
check-up)

511
 priority at ibigay
ang Patient’s
Hospital Card sa
Medical Records
Personnel)

4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, 5 minutes
designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng None Medical Records
health record ng Personnel
Ophthalmology, (Wala)
pasyente
Psychiatry, Dental) sa nararapat
then wait for your na espesyalista)
turn and maintain
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)

SERVICE NAME: REGISTRATION OF NEW OUTPATIENTS AND

PROCESSING OF NEW HEALTH RECORD

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G

512
 Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all
different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Medical Records Department

✓ Patient’s Health Record (OPD) (Registration Section)
✓ Charge Slip / Official Receipt ✓ Medical Records Department
✓ Valid ID (For validation and interview (Registration Section)
purposes only) ✓ Cashier
✓ Patient

CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON

TO BE TIME RESPONSIBLE
PAID

1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Go to Triage and
2. Interview and provide Resident
present Patient’s
instructions while Physician
Hospital Card for None 3 minutes
issuingPatient’s
assessment and (Dept. of Family
Hospital Card (Wala)
classification Medicine) /
(Pagbibigay ng Interns / Clerk
(Pumunta sa
alituntunin at pagbigay
Triage at ipakita ng
ang patient’s hospital
Patient’s card)
Hospital Card para
sa
kaukulang
katanungan at
klasipikasyon)

3. Go to Window 1,
3. Encode patient’s
give Patient’s Medical
information for new Records
Hospital Card to None 5 minutes
Patient’s Health Personnel
Medical Records
Record and issue (Wala)
Personnel and
charge slip
wait for the
charge slip (Pagtatype ng
impormasyon ng
(Pumunta sa pasyente para
Window 1, Ibigay sa bagong record at
ang bigyan ng charge slip
para sa kaukulang
bayad)

513
 Patient’s
Hospital Card sa
Medical
Records
Personnel at
maghintay na
maibigay ang
charge slip)

4. Accepts payment
4. Proceed to
with charge slip and
Cashier for
issue ₱ 40.00 Cashier
payment
Official Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang pagbigay ng opisyal na
bayad) resibo)

5. Go back to Medical
5. Received and verify None Records
Window 1,
Official Receipt Personnel
present Official (Wala)
Receipt (Tanggapin at suriin
ang opisyal na resibo)
(Bumalik sa
Window 1 at ipakita
ang opisyal na
resibo)

6. Proceed to
6. Forwards patient’s
designated
new health record to
specialty clinics
(Family designated specialty
Medicine, 5 minutes
clinics
Internal
Medicine, Pedia, (Paghatid ng health
record ng pasyente sa None Medical
OB-Gyne,
nararapat na Records
Surgery, ENT, espesyalista/klinika) (Wala)
Ophtha, Personnel
Psychiatry,
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na

514
 espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)

15 minutes
TOTAL ₱ 40.00

SERVICE NAME: REGISTRATION OF OLD OUT-PATIENTS (LOST CARD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all
different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Medical Records Department

✓ Patient’s Health Record (OPD / ER / (Registration Section)
Inpatient) ✓ Medical Records Department
✓ Charge Slip / Official Receipt (Retrieval Section)
✓ Valid ID (For validation and interview ✓ Cashier
purposes only) ✓ Patient

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage for
2. Interview and Resident
assessment and
provide Physician
classification then None 3 minutes
instructions while
fill up Patient’s (Dept. of Family
issuing (Wala)
Hospital Card Medicine) /
Interns / Clerk

515
 (Pumunta sa Patient’s Hospital
Triage para sa Card
kaukulang (Pagbibigay ng
katanungan at alituntunin at
sulatan pagbigay ng
patient’s hospital
ang Patient’s card)
Hospital Card)

3. Go to Window 1, 3. Search previous /

give Patient’s old patient’s
Hospital Card to information and Medical
Medical Records issue charge slip. Records
Personnel and Then, retrieve and None 10 minutes Personnel
wait for the record previous / (Wala)
charge slip old patient’ health
record for
(Pumunta sa
Window 1, Ibigay ang follow-up check-up
Patient’s Hospital (Paghahanap ng
Card sa Medical luma o dating
impormasyon
Records ng pasyente at
Personnel at ibigay ang charge
maghintay na slip.
Paghanap at
maibigay ang
pagtala ng luma o
charge slip) dating record
ng pasyente para
sa follow-up check-
up)

4. Accepts payment
4. Proceed to
with charge slip
Cashier for
and issue Official ₱ 40.00 Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na resibo)

Medical
5. Go back to 5. Received and None Records
Window 1, present verify Official Personnel
(Wala)
Receipt
Official Receipt
(Tanggapin at
(Bumalik sa suriin ang opisyal
Registration Section na resibo)
at ipakita ang opisyal
na resibo)

516
 6. Proceed to
6. Forwards patient’s
designated
previous / old health
specialty clinics
record
(Family Medicine,
Internal Medicine, 5 minutes
to designated
Pedia, OB-Gyne, specialty clinics
Surgery, ENT,
Ophtha, (Paghatid ng None Medical
health record ng Records
Psychiatry, (Wala)
pasyente sa Personnel
Dental) then wait nararapat na
for your turn and espesyalista)
maintain social
distancing while
waiting for the call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)

20 minutes
TOTAL ₱ 40.00

SERVICE NAME: ISSUANCE OF CERTIFIED TRUE COPY

OF MEDICAL ABSTRACT / DISCHARGE SUMMARY
AND OTHER HEALTH RECORDS
OFFICE OR DIVISION: Medical Records Department / Ancillary Division
CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all different
wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Patient’s Health Record (Inpatient) ✓ Medical Records Department
✓ Certified True Copy of Medical Abstract (Retrieval Section)
/ Discharge Summary ✓ Medical Records Department
✓ Original and Photocopy of Medical (Release of Information Section)
Abstract / Discharge Summary ✓ Patient
✓ Charge Slip / Official Receipt ✓ Cashier
517
 CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage and
present Patient’s
Hospital Card for None 3 minutes
assessment and
classification 2. Classification of (Wala) Resident
Hospital Cards Physician
(Pumunta sa Triage
at ipakita ang (Priority, Non- (Dept. of Family
Priority) Medicine) /
Patient’s Hospital Interns / Clerk
Card para sa (Pagsusuri ng
mga Hospital Cards
kaukulang kung ang
katanungan at pasyente ba ay
priority o hindi)
klasipikasyon)

3. Go to Window 4 for
3. Retrieve and
Priority Lane or
record outgoing Medical
Window 5 for Non-
patient’s health Records
Priority Lane and
present Patient’s None 5 minutes Personnel
record for follow-
Hospital Card to up check-up (Wala)
Medical Records
Personnel (Paghahanap at
pagtatala ng record
(Pumunta sa ng
Window 4 kung priority pasyente na
ilalabas para sa
o sa Window 5 kung follow-up
hindi priority at check-up)
ibigay ang Patient’s
Hospital Card
sa Medical Records
Personnel)

518
4. Proceed to
4. Forwards
designated specialty
patient’s health
clinics (Family
record to
Medicine, Internal
Medicine, designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng
health record ng
Ophthalmology,
pasyente
Psychiatry, Dental) sa nararapat na
then wait for your espesyalista)
turn and maintain 5 minutes
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para sa
konsultasyon at
None Medical
maghintay ng tawag at
Records
panatilihin ang pag (Wala)
Personnel
distansya sa ibang
pasyente habang
naghihintay matawag)

Note:

Secure a copy of
Medical Abstract /
Discharge Summary
and other health
records from the
attending physician /
physician on duty
then proceed to
Medical Records
Department
(Window 3) for
authentication.
(Manghingi ng
kopya ng Medical
Abstract / Discharge
Summary at iba
pang health records
sa doktor na
nakatalaga sa
klinika at magpunta
ng Medical Records
Department
(Window 3) para sa

519
 pagpapatunay ng
dokumento.

5. Go to Window 3,
5. Provide
present Original and
instructions and
Photocopy of
verification of
Medical Abstract /
presented
Discharge
documents then
Summary. Then
issue charge slip
received charge slip
from Medical (Pagbibigay ng None
Records Personnel alituntunin at (Wala)
pagsuri ng mga
(Pumunta sa dokumentong
Window 3, Ipakita at ibinigay kung tama
5 minutes
ibigay ang orihinal at wasto at
bigyan ng Medical
na kopya at
kaukulang bayarin) Records
xerox ng mga Personnel
Medical Abstract /
Discharge
Summary. Tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)

6. Accepts payment
6. Proceed to Cashier ₱ 50.00
with charge slip
for payment per copy
and issue Cashier
(Pumunta sa
Official Receipt
Cashier para sa
(Pagtanggap ng
kaukulang bayad) bayad at charge slip
at
pagbigay ng
opisyal na resibo)

7. Go back to Window
7. Received and
3, present Official
verify Official
Receipt and
Receipt then
received complete
released None 2 minutes Medical
Certified True Copy
complete Records
of documents (Wala)
Certified True Personnel
Copy of
documents
(Bumalik sa Window 3,
ipakita ang
(Tanggapin at suriin
opisyal na resibo at ang opisyal na
tanggapin ang resibo at

520
 kompletong Certified ibigay ang
True Copy ng kompletong Certified
True Copy
mga dokumento) ng mga
dokumento)

₱ 50.00
TOTAL 22 minutes

SERVICE NAME: SECURING A COPY OF MEDICAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all different
wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Patient’s Health Record (OPD / ER / ✓ Medical Records Department
Inpatient) (Retrieval Section)
✓ Medical Certificate with Hospital Seal ✓ Medical Records Department
✓ Charge Slip / Official Receipt (Release of Information Section)
✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Priority, Non- Physician
classification (Wala)
Priority)

521
 (Pumunta sa Triage (Pagsusuri ng (Dept. of Family
at ipakita ang mga Hospital Cards Medicine) /
kung ang Interns / Clerk
Patient’s Hospital pasyente ba ay
Card para sa priority o hindi)
kaukulang
katanungan at
klasipikasyon)

3. Go to Window 4 for
3. Retrieve and
Priority Lane or
record outgoing Medical
Window 5 for Non-
patient’s health Records
Priority Lane and
present Patient’s None 5 minutes Personnel
record for follow-
Hospital Card to up check-up (Wala)
Medical Records
Personnel (Paghahanap at
pagtatala ng record
(Pumunta sa ng
Window 4 kung priority pasyente na
ilalabas para sa
o sa Window 5 follow-up
kung hindi priority at check-up)
ibigay ang Patient’s
Hospital Card
sa Medical Records
Personnel)

4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng
health record ng
Ophthalmology,
pasyente
Psychiatry, Dental) sa nararapat na
then wait for your espesyalista)
turn and maintain
social distancing 5 minutes
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng None Medical
tawag at panatilihin Records
(Wala)
Personnel

522
 ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)

Note:

Processing of
Medical Certificate,
GSIS, SSS,
Philhealth, HMO,
and other Private
Insurances must be
requested from the
attending physician
/ physician on duty
then proceed to
Medical Records
Department
(Window 3)
(Ang pagproseso
ng Medical
Certificate, GSIS,
SSS, Philhealth,
HMO, at iba pang
pribadong
insurances ay
hinihingi lamang
sa doktor na
nakaduty sa klinika
at magpunta sa
Medical Records
Department –
Window 3)

5. Go to Window 3,
5. Verification of
present Medical
Medical
Certificate. Then
Certificate then
received charge
issue charge slip
slip from Medical
Records Personnel (Pagsuri ng None
Medical Certificate
(Pumunta sa na ibinigay ng (Wala) 5 minutes
Window 3, Ipakita at pasyente kung Medical
ibigay ang Medical tama at wasto
Records
Certificate. pagkatapos,
Personnel
bigyan ng
Tanggapin ang kaukulang bayarin)
charge slip na

523
 ibibigay ng Medical
Records Personnel)

6. Accepts payment
6. Proceed to Cashier ₱ 30.00
with charge slip
for payment
and issue Official Cashier
(Pumunta sa Receipt
Cashier para sa
(Pagtanggap ng
kaukulang bayad) bayad at charge slip
at pagbigay ng
opisyal na resibo)

7. Go back to Window
7. Received and
3, present Official
verify Official
Receipt and
Receipt then
received Medical
released Medical None 2 minutes Medical
Certificate with
Certificate with Records
Hospital Seal (Wala)
Hospital Seal Personnel
(Bumalik sa
(Tanggapin at
Window 3, ipakita ang
suriin ang opisyal na
opisyal na resibo at resibo at
tanggapin ang ibigay ang
Medical Certificate
Medical Certificate na may
na may selyo ng selyo ng ospital)
ospital)

₱ 30.00
TOTAL 22 minutes

SERVICE RECORD: REQUEST FOR OFFICIAL MEDICO - LEGAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all different
wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient

✓ Medico Legal Health Record ✓ Medical Records Department
✓ Appointment Slip (Release of Information Section)
✓ Medical Records Department
(Release of Information Section)

524
 CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Pagsusuri ng mga Physician
classification Hospital Cards kung (Wala)
ang (Dept. of Family
(Pumunta sa pasyente ba ay Medicine) /
Triage at ipakita ang Medico Legal o hindi) Interns / Clerk
Patient’s Hospital
Card para sa
kaukulang
katanungan)

3. Go to Window 2,
3. Issues appointment
present Patient’s
slip if requested Medical
Hospital Card to
health records/ Records
Medical Records
official medico legal None 5 minutes Personnel
Personnel and
certificate is not
request for Official (Wala)
available. Issues
Medico Legal
requested medico
Certificate
legal certificate if it
(Pumunta sa is already
Window 2, Ibigay ang available.
Patient’s Hospital ( Bigyan ng
Card sa Medical appointment slip
kung sakali ang
Records hininging health
Personnel at record ay hindi
magrequest kompleto.
Ibigay ang
ng opisyal na
dokumento kung
Medico Legal sakaling may
certificate) kopya na)

525
4. Read the 4. Provide instructions
requirements
(Pagbigay ng None 2 minutes Medical
written in the
alituntunin) Records
Appointment Slip (Wala)
Personnel
and come back
after five (5) days
(Basahin ang mga
nakasulat na
requirements sa
appointment slip at
bumalik
pagkalipas ng
limang araw)

None
TOTAL (Wala) 12 minutes

SERVICE RECORD: ISSUANCE OF OFFICIAL MEDICO - LEGAL CERTIFICATE

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all different
wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Official Medico Legal Certificate ✓ Medical Records Department

✓ Appointment Slip (Release of Information Section)
✓ Charge Slip / Official Receipt ✓ Medical Records Department
(Release of Information Section)
✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Go to Window 2,
2. Verification of
Present
presented pertinent
Appointment Slip

526
 and pertinent requirements and
requirements then issue charge slip
received charge
(Pagsuri ng mga
slip from Medical None 2 minutes Medical
ibinigay na dokumento
Records Records
kung tama at wasto (Wala)
Personnel Personnel
pagkatapos, ibigay
(Pumunta sa ang charge slip)
Window 2, Ipakita
ang
appointment slip
kasama ng mga
dokumentong
hinihingi para sa
pagkuha ng
opisyal na medico
legal at tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)

3. Proceed to 3. Accepts payment ₱ 30.00

Cashier for with charge slip
Cashier
payment and issue Official
Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang bayad) pagbigay ng opisyal
na resibo)
4. Go back to 4. Received and verify
Window 2, Official Receipt
present Official then issue Official
Receipt then Medico Legal None 3 minutes Medical
received and Certificate Records
checked Official (Wala)
Personnel
(Tanggapin at suriin
Medico Legal
ang opisyal na resibo
Certificate at
(Bumalik sa Ibigay ang opisyal
Window 2, ipakita na Medico Legal
ang Certificate)

opisyal na resibo
at tanggapin ang
opisyal na Medico
Legal Certificate)
TOTAL ₱ 30.00 7 minutes

527
 SERVICE NAME: FOLLOW-UP / RE-VISIT OF MEDICO-LEGAL PATIENT

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all different
wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Patient’s Hospital Card ✓ Patient / Relative / Representative

✓ Patient’s Health Record (ER – Medico ✓ Medical Records Department
Legal) (Retrieval Section)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the instructions, thermal None 2 minutes Security Guard
Security Guard scanning, hand and (Wala)
(Pumunta sa feet disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Pagsusuri ng mga Physician
classification Hospital Cards kung (Wala)
ang (Dept. of Family
(Pumunta sa pasyente ba ay Medicine) /
Triage at ipakita ang Medico Legal ang kaso Interns / Clerk
Patient’s Hospital o hindi)
Card para sa
kaukulang
katanungan)

3. Go to Window 2,
3. Retrieve and record
present Patient’s Medical
outgoing Medico Records
Hospital Card to None 5 minutes
Legal health record Personnel
Medical Records
for follow-up check- (Wala)
Personnel for
up
follow-up check-
up

528
 (Pumunta sa (Paghahanap at
Window 2, Ibigay pagtatala ng record ng
ang Medico
Legal na pasyente
Patient’s Hospital na ilalabas para sa
Card sa Medical follow-up check-up)
Records
Personnel para sa
follow-up check-
up)
4. Proceed to 4. Forwards patient’s
designated health record to
specialty clinics designated
(Surgery, ENT, specialty clinics
Ophthalmology) 5 minutes
(Paghatid ng health
then wait for your
record ng pasyente
turn and maintain sa nararapat na None Medical
social distancing espesyalista) Records
while waiting for (Wala)
Personnel
the call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang pasyente
habang naghihintay
matawag)
None 15 minutes
TOTAL (Wala)

SERVICE NAME: PREPARATION AND REGISTRATION OF CERTIFICATE OF LIVE BIRTH

(ILLEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents / Relatives of Newborn
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department

✓ Waiver for Notarization (Release of Information Section)
✓ Appointment Slip ✓ Medical Records Department
✓ Community Tax Certificate (Cedula) (Release of Information Section)

529
 ✓ Affidavit to Use the Surname of Father ✓ Medical Records Department
(AUSF) (Release of Information Section)
✓ Valid ID (For validation and interview ✓ Father of the newborn
purposes only) ✓ Mother of the newborn
✓ Parents

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Provide instructions,
1. Go to the thermal scanning, None
Security Guard hand and feet
disinfection (Wala) 2 minutes Security Guard
(Pumunta sa
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Go to Medical
2. Received and verify
Records
presented
Department,
Community Tax
present
Certificate (Cedula)
photocopy of None 5 minutes Medical
and
Community Tax Records
encoding/printing of (Wala)
Certificate Personnel
newborn’s
(Cedula) and
information
provide complete
newborn’s (Tanggapin at suriin
information ang ibinigay na
Community Tax
(Pumunta sa Certificate (Cedula)
Medical Records pagkatapos, i-
Department, type/iprenta ang
impormasyon
Ibigay ang xerox ng
ng sanggol)
Cedula at ibigay
ang kompletong
impormasyon ng
sanggol)

3. Accomplished
admission of None
3. Affixing father’s 2 minutes Father of the
paternity; Affix
signature (Wala) newborn
signature of
father (Pagpirma ng tatay)
(Pagpirma ng
tatay sa Admission
of
Paternity)

4. Accomplished
Affidavit to Use
the Surname of None 2 minutes

530
 Father (AUSF); 4. Affixing mother’s (Wala) Mother of the
Affix signature of signature newborn
the mother
(Pagpirma ng nanay)
(Pagpirma ng
nanay sa Affidavit to
Use the
Surname of
Father)

5. Signs waiver for

notarization
5. Affixing father’s None Father of the
(Pagpirma sa signature newborn
(Wala) 2 minutes
waiver para sa
(Pagpirma ng tatay)
notaryo)

6. Go to Notary
Public for
notarization of
Certificate of
Live Birth and Notary Public
AUSF. Then, 6. Provide instructions N/A
return to Medical
Records (Pagbigay ng
Department alituntunin)

(Pumunta sa
Notaryo Publiko
para
ipanotaryo ang
Certificate of Live
Birth at AUSF
pagkatapos ay
bumalik sa
Medical Records
Department)

7. Issue Appointment
7. Received
Slip to the parent/s
Appointment Slip
of newborn. And
for claiming of Medical
forwards Certificate
registered Records
of Live Birth for
Certificate of Live Personnel
signature of doctor / None 2 minutes
Birth and come
nurse / midwife and
back after five (5) (Wala)
prepare transmittal
weeks
form for registration
(Pagtanggap ng to Local Civil
appointment slip Registry

531
 para sa pagkuha (Ibigay ang
ng Certificate of appointment slip sa
magulang ng
Live Birth at
bumalik pagkalipas bata. At ihanda ang
ng Certificate of Live Birth
limang linggo) para papirmahan sa
doctor / nurse / midwife
at
pagkatapos ay
ihanda ang transmittal
form
para sa pagrehistro
nito sa Local Civil
Registry)
None 15 minutes
TOTAL
(Wala)

SERVICE NAME: RELEASING OF REGISTERED CERTIFICATE OF LIVE BIRTH

(ILLEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
WHO MAY AVAIL: Parents / Relatives of Newborn
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Registered Certificate of Live Birth ✓ Medical Records Department

✓ Appointment Slip (Release of Information Section)
✓ Valid ID (For validation and interview ✓ Medical Records Department
purposes only) (Release of Information Section)
✓ Charge Slip / Official Receipt ✓ Parents
✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)

2. Present valid ID 2. Verification of

and received presented valid ID
None 2 minutes
charge slip from
(Wala)

532
 Medical Records and issue charge Medical
Personnel slip Records
Personnel
(Ipakita ang valid (Pagsuri ng valid ID
ID at tanggapin na ibinigay kung tama
ang charge slip na at
ibibigay ng
Medical Records wasto pagkatapos,
Personnel) ibigay ang charge slip)

3. Proceed to 3. Accepts payment

Cashier for with charge slip
payment and issue Official ₱ 50.00
Receipt Cashier
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang bayad) pagbigay ng opisyal
na resibo)

4. Go back to Medical
4. Received and verify
Records
Official Receipt
Department,
then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth Personnel
Registered
(Tanggapin at suriin
ang opisyal na resibo
Certificate of Live at
Birth ibigay ang
rehistradong
(Bumalik sa Certificate of Live
Medical Records Birth)
Department, ipakita
ang opisyal na
resibo at hintayin
na ibigay ang
rehistradong
Certificate of Live
Birth)

TOTAL ₱ 50.00 7 minutes

SERVICE NAME: PREPARATION AND REGISTRATION OF

CERTIFICATE OF LIVE BIRTH (LEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF G2C, G2B, G2G
TRANSACTION:

533
WHO MAY AVAIL: Parents
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department (Release

✓ Marriage Certificate of Information Section)
✓ Valid ID (For validation and interview ✓ Parents
purposes only) ✓ Parents

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None
Guard thermal scanning, (Wala) 2 minutes Security Guard
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Go to Medical
2. Check and verify
Records
the authenticity of
Department,
Marriage
provide complete
Certificate and None 5 minutes Medical
newborn’s
prepare Certificate Records
information and (Wala)
of Live Birth for Personnel
present Marriage
signature of doctor
Certificate
/ nurse / midwife
(Pumunta sa
(Tignan at suriin
Medical Records
ang ipinakita na
Department, Marriage
ibigay ang Certificate kung
kompletong totoo at wasto
pagkatapos ay
impormasyon ng ihanda ang
sanggol at ipakita Certificate of Live
Birth para
ang Marriage papirmahan sa
Certificate) doctor / nurse /
midwife)

3. Check and verify 3. Provide

Certificate of Live instructions and
Birth and come prepare transmittal None 3 minutes Medical
back after five (5) form for Records
weeks. registration of (Wala)
Personnel
Certificate of Live
(Tignan at suriin
Birth to Local Civil
ang Certificate of
Registry
Live Birth kung
tama lahat ng

534
 impormasyon at (Pagbigay ng
bumalik pagkalipas alituntunin at ihanda
ang
ng limang linggo)
transmittal form
para sa pagrehistro
ng
Certificate of Live
Birth sa Local Civil
Registry)

None 10 minutes
TOTAL (Wala)

SERVICE NAME: RELEASING OF REGISTERED CERTIFICATE OF LIVE BIRTH

(LEGITIMATE CHILD)

OFFICE OR DIVISION: Medical Records Department / Ancillary Division

CLASSIFICATION: Complex
TYPE OF
G2C, G2B, G2G
TRANSACTION:
WHO MAY AVAIL: Parents
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:

✓ Certificate of Live Birth ✓ Medical Records Department (Release

✓ Valid ID Valid ID (For validation and of Information Section)
interview purposes only) ✓ Parents
✓ Charge Slip / Official Receipt ✓ Cashier

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)

2. Present valid ID
and received 2. Verification of
None 2 minutes Medical
charge slip from presented valid ID
Records
Medical Records and issue charge (Wala)
Personnel
Personnel slip
(Ipakita ang valid (Pagsuri ng valid
ID at tanggapin ID na ibinigay kung
ang charge slip na tama at
ibibigay ng

535
 Medical Records wasto
Personnel) pagkatapos, ibigay
ang charge slip)

3. Accepts payment
3. Proceed to ₱ 50.00
with charge slip
Cashier for
and issue Official Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang bayad) at
pagbigay ng
opisyal na resibo)

4. Go back to Medical
4. Received and
Records
verify Official
Department,
Receipt then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth Personnel
Registered
(Tanggapin at
suriin
Certificate of Live Birth ang opisyal na resibo
(Bumalik sa at
Medical Records ibigay ang
rehistradong
Department, Certificate of Live
ipakita ang opisyal na Birth)
resibo at hintayin
na ibigay ang
rehistradong
Certificate of Live Birth)

7 minutes
TOTAL ₱ 50.00

PHARMACY SERVICE

SERVICE NAME: PROCEDURE FOR DISPENSING DRUGS/MEDICINES/MEDICAL

SUPPLIES

Office or Division: Pharmacy Service

Classification: Complex

536
Type of Transaction: G2C
Who may avail: All COVID-19 patients admitted

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Prescription (Reseta)
Different COVID-19 wards
Requisition and Issue Slip
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTION PAID G TIME RESPONSIBLE

1. NOD calls pharmacy for Check the None 30 sec. Nursing Personnel
availability of availability of
(Wala) (30 segundo) (Nars)
drugs/medicines and drugs/medicines
medical supplies. and medical Medical Personnel
supplies.
(Tumawag sa parmasya (Tauhang Medikal)
para sa pagkakaroon ng (Suriin ang
mga gamut o gamit pang- pagkakaroon ng Pharmacist-on-duty
medikal) mga gamot o (Parmasyutiko-sa-
gamit pang- tungkulin)
medikal)

Evaluates the
2. NOD calls Emergency prescription for
Room for a prescription completeness Pharmacist-on-duty
None
(Tumawag sa kuwartong and correctness. 30 sec. (Parmasyutiko-sa-
(Wala)
pang-emerdyensya para sa (Susuriin ang (30 segundo) tungkulin)
reseta) reseta.)

Prepares the
order.
(Inihahanda ang
mga gamot o
gamit pang- Depends on
medikal) the prescribed
drug/medicine/
3.1 If 3 min. Pharmacist-on-duty
drugs/medicines medical supply.
-- (3 minuto) (Parmasyutiko-sa-
and medical (Depende sa tungkulin)
supplies are not naka-resetang
available at gamot/gamit
pharmacy. pang-medikal.)
(3.1 Kapag ang
gamot o gamit
pang-medikal ay
wala sa
parmasya)

537
 3.2 POD will
scout for the
lowest possible Depends on
amount of the
prescribed
drug/medicine Pharmacist-on-duty
available /
drugs/medicines
and medical 3 min.
supplies outside. medical (3 minuto)
(3.2 Siyasatin supply.
ang mga gamot o (Depende sa
gamit pang- naka- (Parmasyutiko-sa-
medikal sa labas resetang tungkulin)
na parmasya na gamot/gamit
may pang-
pinakamababang medikal.)
presyo)

3.3 Storekeeper
or Office Aide will
pick up the
drugs/medicines
and medical
supplies
None 2 min. Storekeeper or Office
purchased
outside. (Wala) (2 minuto) Aide

(3.3 Kukunin ang

mga gamot o
gamit pang-
medikal na binili
sa labas)

Depends on
4. POD will charge the
the prescribed Pharmacist-on-duty
drugs/medicines and
drug/medicine/
medical supplies dispensed 10 min. (Parmasyutiko-sa-
to the patient through HIS. medical supply. tungkulin)
-- (10 minuto)
(Mag-charge ng (Depende sa
karampatang halaga na naka-resetang
Storekeeper or Office
naaayon sa babayaran ng gamot/gamit
Aide
pasyente gamit ang HIS) pang-medikal.)

5. POD call Emergency None

Room to pick up medicines. Pharmacist-on-duty
-- (Wala) 1 min.
(Tumawag sa kuwartong (Parmasyutiko-sa-
(1 minuto)
pang-emerdyensya para tungkulin)

538
kunin ang mga gamot o Nursing Personnel
gamit pang-medikal)
(Nars)
Medical Personnel
(Tauhang Medikal)

Pharmacist-on-duty
Dispenses the
(Parmasyutiko-sa-
6. NOD receives the drug/ drug/medicine/me
tungkulin)
dical supply.
medicine/medical supply. None 5 min.
Nursing Personnel
(Pagbibigay ng
(Kukuhanin ang mga gamot (Wala) (5 minuto)
mga gamot o (Nars)
o gamit pang-medikal.) gamit pang-
Medical Personnel
medikal.)
(Tauhang Medikal)

TOTAL NONE 25 minutes

DEPARTMENT OF ANESTHESIOLOGY

PARES (Pre-Anesthetic Risk Stratification and Evaluation)

Outpatient pre-operative assessment prior to elective procedures.
Office or Division: Department of Anesthesiology
Classification: Simple
Type of Transaction: G2G
Who may Avail: All Hospital Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Hospital card Triage
(ospital kard)
Patient’s chart Triage
(chart ng pasyente)
Patient and Physician landline phone or cellphone Physician and patient
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Consultation with NA None Two hours Patient
primary service (Wala) (dalawang (pasyente)
oras) Nurse ( nars)
(Pagkonsulta sa
Residents
pangunahing
nagseserbisyo) (residente)

539
2. Referral to
Scheduling of None 45 minutes Patient
Anesthesiology teleconsultion (Wala) (45 minuto) (pasyente)
Department for at a timeslot on Nurse ( nars)
scheduling of Fridays at 1 to Residents
Teleconsultation 4PM (residente)
(Pagbibigay ng
Preoperative
oras ng
Evaluation appointment
para pagsusuri
(Pagrefer sa
sa Biyernes 1
departamento ng
to 4PM)
anesthesia para sa
Teleconsultation ng pre-
operative pagsusuri)

3. Pre-operative Giving PARES None 15 minutes (15 Patient

teleconsultion with clearance for (Wala) minuto) (pasyente)
anesthesiologist elective Anesthesiologist
procedure or
(anestetista)
additional
orders for
optimization
(Pre-operative na (Pagbibigay
telekonsulta ng clearance sa
anestetista) PARES para
sa elective na
operasyon o
hihingi ng iba
pang
laboratoryo o
clearance)
4. Transfer back to main Providing chart None 1 hour ( isang Nurse ( nars)
service back to main (Wala) oras) Primary service
service (pangunahing
(Ibabalik sa pangunahing (Pagbabalik nagseserbisyo)
nagseserbisyo) ang chart sa resident
pangunahing (residente)
nagseserbisyo) Operating room
staff ( staff ng
operating room)
Anesthesiologist
(anestetista)
TOTAL: None 4 hours
(Wala)

SERVICE NAME: Anesthesia for Elective procedures

Including pre-operative assessment prior to elective procedure.
Office or Division: Department of Anesthesiology
Classification: Simple
Type of Transaction: G2G
Who may Avail: All Hospital Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

540
Hospital card (ospital kard) Patient
Patient’s chart Admitting Section
(chart ng pasyente)
Pre-operative evaluation form Patient’s chart
(pre-operative form)
Patient’s consent for procedure and Anesthesiologist
anesthesia
(pahintulot ng pasyent para sa operasy on at
anesthesia) Pharmacy and Central Supply
Medications and Materials
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTION RESPONSIBL
BE PAID G TIME
E
1. Proposal of To accept elective None Two hours Primary service
Procedure (pag proposal (Wala) (dalawang (pangunahing
propose ng (pagtatanggap ng oras) nagseserbisyo)
operasyon) elective proposal) Nurse (nars)
Anesthesiologi
st (anestetista)

541
2. Pre-Operative - Wearing of Depends 45 minutes Patient
Visit of Personal on which (45 minuto) (pasyente)
medication Anesthesiologi
Anesthesiologi st at Protective
s and
the ward Equipment st ( anestetista)
equipment
- Review are
(Pre-operative
history, chart unavailable
visit ng anestetista sa
at the
ward) and labs
pharmacy
- Interview with and central
patient supplies
- Explanation room
of Anesthetic (Depende
plan kung
anong
- Giving of walang
prescription gamot at
- Preparation of gamit sa
material and parmasya
at CSR)
blood products
necessary
- Reminders
- Optimization
of patient if
necessary

(Pagsuot ng
PPE, pagreview
ng history, chart at
labortatoryo ng
pasyente,
paginterview sa
pasyente,
pagpapaliwanan g
ng isasagawang
anesthesia sa
pasyente,
pagbibigay ng mga
kailangang reseta,
paghanda ng dugo
at ibang kailangan
na gamit, mga
paalala at pag-
optimize ng
pasyente kung
kinakailangan)

542
3. Taking of patient to Receiving Patient None (wala 1 hour Patient
Operating at OR lobby (1 oras) (pasyente)
(Pagtatanggap ng Nurse ( nars)
Room Lobby
patiente sa OR Operating room
(Pagpasok ng lobby)
staff (staff ng
pasyente sa operating operating
room lobby) room)
Anesthesiologi
st (anestetista)

TOTAL: Depends on 3 hours and

Pharmacy 45 minutes
and CSR
availability

Anesthesia for Emergency procedures

Including pre-operative assessment prior to emergency procedure.
Office or Division: Department of Anesthesiology
Classification: Simple
Type of Transaction: G2G
Who may Avail: All Hospital Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Hospital card (ospital kard) Patient
Patient’s chart Admitting Section
(chart ng pasyente)
Emergency Proposal Main service
(emergency proposal)
Pre-operative evaluation form Anesthesiologist
(pre-operative form)
Patient’s consent for procedure Anesthesiologist
and anesthesia
(pahintulot ng pasyent para sa operasyon at
anesthesia)
Medications and Materials Pharmacy and Central Supply

543
 PERSON
AGENCY FEES TO PROCESSIN
CLIENT STEPS RESPONSIBL
ACTION BE PAID G TIME
E
1. Consultation with NA None Two hours Patient (p asyente)
primary service (Wala) (dalawang oras) Nurse (n ars)
- Admission Residents
(r esidente)
(Konsultasyon sa
panagunahing
nagseserbisyo – pag-
admit)
2. Referral to Receive None 30 minutes Patient (p asyente)
Anesthesia emergency (30 minuto) Nurse (n ars)
(Wala)
department proposal Residents
(Pagtanggap sa (r esidente)
(Pagrefer sa
emergency Operating room
deprtamento ng
anesthesia) proposal) staff (staff ng operating
room)
3. Pre-Operative - Wearing of Depends 45 minutes Patient
Visit of Personal on which (45 minuto) (pasyente)
medication Anesthesiologi
Anesthesiologi Protective
s and
st at the ward Equipment st ( anestetista)
equipment
- Review are
(Pre-operative
history, chart unavailable
visit ng
at the
anestetista sa and labs
ward) pharmacy
- Interview with and central
patient supplies
- Explanation room
of Anesthetic (Depende
plan kung
anong
- Giving of walang
prescription gamot at
- Preparation of gamit sa
material and parmasya
at CSR)
blood
products
necessary
- Reminders
- Optimization
of patient if
necessary

544
 (Pagsuot ng
PPE, pagreview
ng history, chart
at labortatoryo ng
pasyente,
paginterview sa
pasyente,
pagpapaliwanan
g ng
isasagawang
anesthesia sa
pasyente,
pagbibigay ng
mga kailangang
reseta, paghanda
ng dugo at ibang
kailangan na
gamit, mga
paalala at pag-
optimize ng
pasyente kung
kinakailangan)

4. Taking of patient Receiving Patient None (wala 1 hour Patient

to at OR lobby (1 oras) (pasyente)
Operating (Pagtatanggap Nurse ( nars)
ng patiente sa Operating room
Room Lobby OR lobby)
staff (staff ng
(Pagpasok ng operating room)
pasyente sa Anesthesiologi
operating room st (anestetista)
lobby)

TOTAL: Depends on 5 hours and 15

Pharmacy minutes
and CSR
availability

SERVICE NAME: Anesthesiology Residency Training

For applicants who are interested in completing the 3 year training program at Quezon
City General Hospital
Office or Division: Department of Anesthesiology
Classification: Simple
Type of Transaction: G2G
Who may Avail: Graduates in Doctor of Medicine
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

545
Personal requirements Applicant
Entrance exam, Evaluation sheets Training Officer
Letter from training office to department PDER
Letter from department to training office Chairman
Oral exams, practical exams, in-service Training Officer and/or Consultants,
exams, cases PBA
Interesting case First Year Resident
Approved research proposal Second Year Resident
Research paper Third Year Resident
Certificate of completion Training Office
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1. Submission of Schedule None 30 minutes Applicant,
personal personal training office,
requirements interview with department
applicant
2. Taking of Provide Training None 1 hour Applicant,
written and Office with Pre- training office,
oral exams residency exams department

3. Endorsement Receive None 30 minutes Training office,

of qualified endorsement department
applicant to from Training
department Office

4. Pre-residency Assess None 2 months Applicant,

performance of department
applicant
5. Acceptance Provide None 1 day Training office,
into recommendation department
residency letter for
training applicant’s
acceptance
program
6. Completion Train and None 1 year Resident,
of assess department
performance of
competency
first year
level for first resident
year
7. Completion Train and assess None 1 year Resident,
of performance of department
second year
competency
resident
level for
second year
8. Completion Train and assess None 1 year Resident,
of performance of department
third year
competency
resident
level for third
year

546
9. Graduation Acknowledge None 1 hour Resident,
from and provide department,
residency chairman’s training office
training signature in the
certificate
TOTAL: None 3 years and 2
months

FAMILY AND COMMUNITY DEPARTMENT

SERVICE NAME: OUT-PATIENT CONSULTATION

Office or Division: DEPARTMENT OF FAMILY AND COMMUNITY MEDICINE

Classification: SIMPLE
Type of G2C
Transaction:
All ambulatory individuals aged 19 and above, giving priority to
Quezon City residents but not
Who may avail:
limited to, who are seeking medical consultation

CHECK LIST OF REQUIREMENTS WHERE TO SECURE

Hospital ID card Hospital Medical Records
Health Declaration Form Appointment Slip OPD Main Entrance
OPD Main Entrance
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS ACTION PAID TIME RESPONSIBLE

1 Appointment NONE Monday- FM Resident

Schedule Friday
Appointment via
Phone 8:00 AM-
12:00 NN
Patient 19 years
of age and
above, will
message the
Department’s
phone number
with the
following
details:

Name:
Age:
Address:

547
 Contact
number:

Patient will be
requested to
call/text to
answer
succeeding
questions of
Resident
Physician

assigned

Succeeding
information
needed through
Question and
Answer based
on the Health
Declaration
Form.

Consent/ NONE 2-5 Minutes OPD Nurse

Waiver
2
QCGH
>Patient will
OPD
sign the
Entrance answered
Health
Declaration
Form and 2-5 Minutes OPD Nurse
Waiver.

>Vital Signs

3 Consultation NONE 5-10 minutes FM Resident

QCGH
Consultation 3.1 History
taking and
Area
complete
5-10 minutes FM Resident

548
 physical
examination

3.2 Assessment
and
Management of
the medical
condition of the
patient.

TOTAL: NONE 14-20 minutes

SERVICE NAME: Admission of COVID-19 (Suspect, Probable, or Confirmed) Patients with

Primarily Medical Problems
Office or Division: Internal Medicine Tent 2
Classification: Complex
Type of Transaction G2C
Who May Avail: All patients, 19 years of age and above, non-surgical, non-
parturient, non-gynecologic presenting medical problems who
fulfill the criteria to be classified as COVID SUSPECT,
PROBABLE, or CONFIRMED
Checklist of Requirements Where to Secure

• Official PCR or Rapid Test Result (if Barangay of DOH-approved COVID testing
applicable) facility
• Patient Information Sheet (PIS)
Tent 2
• Admitting Chart Front Sheet
• Admitting & Discharge Record Tent 2
• Laboratory and Radiologic Request Admitting Section/PABX
Forms
• CIF form Tent 2

Tent 2
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
Initial brief patient Tent 2 doctor-on-
1. Arrive at Tent 2 None 10 minutes
interview. duty
Fill out PIS and
2. Provide information Tent 2 doctor-on-
have it checked by None 10 minutes
needed for (PIS) duty
the patient.

3. Provide sufficient
15-30 Tent 2 doctor-on-
and truthful interview Patient interview. None
minutes duty
data.

549
 Tent 2 doctor-on-
duty
Physical
examination.
4. Allow physical
Facilitate requests P3,000- Med Tech on
examination and 3-4 hours
P10, 000 duty
diagnostic procedures for laboratory and
radiographic
procedures
Rad Tech on
duty
ENT doctor-on-
duty

5. Nasopharyngeal/ Facilitate swabbing

Oropharyngeal Swab and send-out of None 1-2 hours IDS Nurse
for COVID testing. specimen.

Tent 2 doctor-on-
duty
Tent 2 doctor-on-
6. Transfer to room.
Admits patient to duty
designated area
(If with no available Tent 2 nurse-on-
according to None 3-4 hours
rooms, patient will be duty
COVID-19
admitted at the Tent 3
classification. Institutional
or Tent 4 temporarily)
Worker
TOTAL: P10, 000 5-6 hours
‘

SERVICE NAME: Discharge of confirmed Non-COVID-19 Patients with Primarily Medical

Problems from the PUI ward.
Office or Division: Internal Medicine Patient Under Investigation (PUI) Ward
Classification: Complex
Type of Transaction G2C
Who May Avail: All patients admitted at the PUI ward.
Checklist of Requirements Where to Secure

• Official PCR result Pathology Office

• Patient’s Chart
Nurse’s Station (PUI wards)
• Clearance Form
• Discharge Slip Nurse’s Station (PUI wards)
Nurse’s Station (PUI wards)
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible

550
 Ward doctor-on-
duty
1. Admission at PUI Provide proper
None 5-6 hours
areas (ward/ICU) medical care
Ward Nurse-on-
duty
Follow-up and
secure swab Ward doctor-on-
2. Await swab results None 3-5 days
result if done at duty
Tent 2
2.1 For Scheduled
Swabbing at the ward
if:
a. the patient was Coordinate with Ward doctor-on-
not swabbed the swabbing duty
upon team and secure
admission due schedule
to limited slots None 1-2 days ENT doctor-on-
per day duty
b. repeat swab Prepare patient
due to: information for
inconclusive CIF IDS Nurse
results or
progression of
pneumonia
Assess if patient
fulfills discharge
criteria

Ward doctor-on-
Prepare duty
discharge orders
and take-home
3. Await discharge prescription. None 5-14 days Ward Nurse-on-
duty

Prepare
clearance form ICS Team

Inform ICS team

of discharge
Ward doctor-on-
duty

Facilitate
4. May go home None 14 days Ward Nurse-on-
discharge
duty

Ward IW-on-duty

551
 TOTAL: 0.00 14 days

SERVICE NAME: Transfer of Confirmed Non-COVID-19 Patients with Primarily Medical

Problems to the IM Non-covid Ward
Office or Division: Internal Medicine Non-covid Ward

Classification: Complex
Type of G2C
Transaction
Who May Avail: All patients presenting medical problems who fulfill the criteria to be
classified as COVID SUSPECT, PROBABLE, or CONFIRMED

Checklist of Requirements Where to Secure

• Official PCR result Pathology Office

• Patient’s Chart
Nurse’s Station (PUI wards)
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
Ward doctor-on-
duty
1. Admission at PUI Provide proper
None 5-6 hours
areas (ward or ICU) medical care
Ward Nurse-on-
duty
Follow-up and
2. Await swab secure swab Ward doctor-on-
None 2-3 days
results result if done at duty
Tent 2
2.1 For Scheduled
Swabbing at the
ward if:
Coordinate with Ward doctor-on-
a. the patient was the swabbing duty
not swabbed team and secure
upon admission schedule
due to limited None 1-2 days ENT doctor-on-
slots per day duty
b. repeat swab Prepare patient
due to: information for
inconclusive CIF IDS Nurse
results or
progression of
pneumonia

552
 Assess patient

3. Await transfer to Ward doctor-on-

IM Ward Coordinate with duty
IM-ROD of
transfer
(If with negative None 5-14 days Ward Nurse-on-
PCR results but duty
patient’s medical Prepare transfer
problems is still not notes
resolved) ICS Team

Inform ICS team

Ward (PUI/IM)
doctor-on-duty

4. Transfer to Facilitate
None 5-14 days Ward (PUI/IM)
regular IM ward transfer.
Nurse-on-duty

Ward IW-on-duty
TOTAL: 0.00 14 days

SERVICE NAME: REQUEST FOR ELECTROCARDIOGRAM (ECG)

Office or Division: Internal Medicine
Classification: Complex
Type of Transaction G2C; G2G
Who May Avail: Individuals male and female who need to undergo electrocardiogram
(ECG) testing

Checklist of Requirements Where to Secure

• ECG Request Attending Physician
• Health Declaration Form
ECG Room
• Clearance Form
• Discharge Slip Billing Section
• Official Receipt ECG Room
Cashier

Fees to Processing Person

Client Steps Agency Action
be Paid Time Responsible

1. Patient arrives at Takes basic

information, None 5 minutes ECG personnel
ECG Room
checks

553
 completeness of
ECG request

Provide Health
2. Patient will fill-up Declaration Form
Health Declaration to patient and None 10 minutes ECG personnel
Form truthfully checks its
completeness

3. Patient will
Performance of
proceed with the None 10 minutes ECG personnel
ECG
requested procedure

4. Patient proceeds
Issues billing
to billing and cashier Php
statement, Variable ECG personnel
for processing of 236.00
clearance form
payment
ECG Personnel

ECG tracing will

5. Patient will return
be forward to IM- IM-Cardiology
after 3 working days
Cardiology rotator None Variable Rotator
for the ECG reading
for reading

IM-Cardiology
Consultant
6. Patient returns to Checks
ECG section for correctness of
claiming of ECG information,
Reading with Official None 5 minutes ECG personnel
logging of result to
receipt the releasing
logbook

TOTAL: Php 30 minutes

236.00

NAME: Request for Endoscopy Service

Office or Division: Internal Medicine
Classification: Complex
Type of Transaction G2C; G2G
Who May Avail: Individuals needing diagnoses, visualization, and treatment of
illness that are related to Gastroenterology and its related fields.

Checklist of Requirements Where to Secure

554
 • Endoscopy Request (if Attending Physician
applicable)
• Health Declaration Form
• Patient Information Sheet ER Triage
• Admitting and Discharge Record ER Officer
• Patient’s Chart
• Clearance Form Admitting Section
• Discharge Slip

Endoscopy Room
Billing Section
Endoscopy Section
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible

1. Patient arrives at Initial brief patient

None 5 minutes ER Officer-on-duty
ER interview.

2. Patient will fill-up

Provide Health
Health Declaration None 10 minutes ER Officer-on-duty
Declaration Form
Form truthfully

3. Patient will fill-up

Provide Patient
Patient Information None 15-30 minutes ER Officer-on-duty
Information Sheet
Sheet

4. Patient will
forward Patient Issue Admission
Admitting Clerk-on-
Information Sheet and Discharge None 5 minutes
duty
to Admitting Record
Section
Endoscopy Nurse-
on-duty
5. Patient will Perform
proceed to comprehensive
Endoscopy Unit for medical history IM Resident Gastro
taking, physical None 60 minutes
consultation or Rotator
performance of examination, and
procedure requested
procedure, issues Gastroenterology
endoscopy result Consultant
P10,000-
6. Patient proceeds P15,000 if
to billing and w/o
cashier for Issues billing Philhealth
Endoscopy Nurse-
processing of statement, 15-30 minutes
in-duty
payment clearance form
None if
with
Philhealth

555
7. Patient returns Issues discharge
to Endoscopy Unit slip upon Endoscopy Nurse-
None 10 minutes
for issuance of settlement of fees on-duty
discharge slip and clearances

TOTAL: P15, 000 2-3 hours

SERVICE NAME: Admission and Discharge of Non-COVID-19 with Medical Problems

Office or Division: Internal Medicine Emergency Room and IM Ward
Classification: Complex
Type of Transaction G2C, G2G
Who May Avail: Sick individuals needing emergent care, male, and female more
than 19 years of age, non-surgical, non-parturient, non-gynecologic
patients who are identified with Low index of suspicion for Covid-19
Checklist of Requirements Where to Secure

• Official PCR or Rapid Test Barangay of DOH-approved COVID testing facility

Result (if applicable)
Emergency Room
• Patient Information Sheet (PIS)
• Admitting Chart Front Sheet Emergency Room
• Admitting & Discharge Record Admitting Section/PABX
• Laboratory and Radiologic
Request Forms Emergency Room
• Clearance Form
• Discharge Slip
Ward Nurse’s Station
Ward Nurse’s Station
Ward Nurse’s Station
Agency Processing Person
Client Steps Fees to be Paid
Action Time Responsible
Emergency
Initial brief Room Officer
patient (ERO)
1. Arrive at
interview None 10 minutes
Emergency Room
ER doctor-on-
duty
Fill out PIS and
have it ER doctor-on-
2. Provide checked by the duty
patient 10-15
information needed None
minutes
for (PIS)
Admitting clerk
Receives
patient chart

556
 from Admitting
Section

3. Provide sufficient
Patient 15-30 ER doctor-on-
and truthful interview None
interview minutes duty
data.
ER doctor-on-
Physical
duty
examination
4. Allow physical
examination,
Med Tech on
diagnostic Facilitate P3,000-P10,000 3-4 hours
duty
procedures, and requests for
initial intervention laboratory and
radiographic
Rad Tech on
procedures
duty
Prepares
patient for
admission

Awaits
laboratory and
other
5. Give consent for
diagnostic
admission and
results if
management
necessary
ER doctor-on-
duty
5.1 If patient is not
Interpretation None 2-3 hours
admissible, patient
of results,
will be discharged ER Nurse on
prescription of
with home duty
medications,
medications and will
and home
be asked to follow up
advice
at OPD

Prepares
clearance and
discharge slip
for non-
admissible
patients

ER doctor-on-
Admits patient
duty
6. Transfer to room to designated None 1 hour
area according ER nurse-on-
to case and duty

557
 severity of Institutional
patient Worker

7. Admission and
management at IM
Ward Provide proper
medical care
Ward resident-
on-duty
7.1 If patient
developed Hospital
Acquired Pneumonia Coordinate *ENT doctor-on-
and is tagged Covid- with the duty
19 Suspect, Probable swabbing team P3,000-P20,000 5-20 days
or Confirmed, patient and secure
will be transferred to schedule *IDS Nurse
designated Covid
Ward
Prepare patient
information for
7.2 Facilitate CIF
swabbing (if
applicable)

SERVICE NAME: INTENSIVE CARE UNIT ADMISSION

Office or Division: Internal Medicine
Classification: Highly Technical
Type of Transaction G2C; G2G
Who May Avail: Sick individuals needing critical care, male, and female more than
19 years of age, non-surgical, non-parturient, non-gynecologic
patients.
Checklist of Requirements Where to Secure

• Patient Information Sheet ER Officer-on-duty

• Admission and Discharge Record
Admitting section
• Patient’s Chart
• Discharge Slip
• Case Investigation Form (If Medical ICU/Medical Records
applicable)
Cashier
Medical ICU
Fees to Processing Person
Client Steps Agency Action
be Paid Time Responsible

558
 1.0. Screening for
possible COVID
related symptoms.
1.1. Temperature
taking
1.2 Brief medical
history taking focused
on COVID-19 ER Officer-on-
symptoms duty
1. Patient arrives
None 5 minutes
at ER 1.3 If Positive for
COVID-19 related Industrial Worker
symptoms, transfer to
TENT 2
1.4 If Negative for
COVID-19 related
symptoms, admit to
ER

Internal Medicine
Assess vital signs,
2. Patient stays in Resident-on-duty
perform resuscitation,
the ER for P5,000-
diagnostics and 2-3 hours
evaluation and P15,000
administration of
stabilization ER Nurse-on-
medications
duty
Internal Medicine
Resident-on-duty
1. ER IMROD will
inform ICU Consultant
and endorse patient
ICU Consultant
3. Patient to ICU ROD
transfers to None 30 minutes
Medical ICU
ER Nurse-on-
2. ER Nurse-on-duty
duty
will endorse patient to
ICU Nurse-on-duty
Industrial Worker

ICU Nurse-on-
4. Patient arrives Patient transferred to duty
at the Medical MICU Bed and None 15 minutes
ICU hooked to necessary
apparatus Industrial Worker

Daily assessment of Medical ICU

patient’s progress, Resident-on-duty
5. Patient P10,000
request for further
remains the ICU – P30, 5-10 days
diagnostics,
for treatment 000
adjustment or change Medical ICU
of treatment plan Consultant

559
 Reassess the
ICU Resident-on-
patient’s condition if
6. Patient’s Duty
able to trans out to P10,000
condition
regular ward and – P30, 5-10 days
improved and
inform the ICU 000
stabilized Medical ICU
Consultant of the
Consultant
assessment
ICU Resident-on-
duty
1.0 Endorsement of
patient from
7. Patient is
Medical ICU to Medical Ward
prepared for
Medical ward Resident-on-duty
transfer to regular
1.1 ICU ROD
ward
endorses
patient to None 45 minutes ICU Nurse-on-
Medical duty
7.1 Patient is
ward ROD
assisted and
1.2 ICU NOD
transferred to
endorses Medical ward
medical ward
patient to Nurse-on-duty
Ward NOD

Industrial Worker
ICU Resident-on-
duty
Isolation of patient
8. Patient will be
and evaluation for
isolated if new-
possible COVID-19 by
onset pneumonia IDS Consultant
X-ray and symptoms.
and symptoms of None 1 hour on Duty
Infectious Disease
COVID-19
Consultant will be
develops
notified.
ICU Nurse on
Duty

ICU Resident-on-
Duty

Facilitation of COVID- ENT Resident-on-

19 testing (NPS/OPS) Duty
9. Patient will after accomplishing
remain in None 1 hour
Case Investigation
isolation
Form and Laboratory ICU Nurse-on-Duty
Request

IDS Nurse-on-Duty

560
 ICU Resident-on-
1. Endorse the
Duty
patient to the PUI
Ward Team
Leader-on-duty
ICU Nurse-on-
Duty
10. Patient 2. ICU NOD will
assisted for endorse the
transfer to PUI patient to the PUI
ward Nurse on None 1-2 hours PUI Ward
Ward Resident on Duty
Duty

3. Transfer patient to
PUI Ward PUI Ward Nurse
on Duty

Institution Worker

Outpatient Department Actual Consultation

Office or Division: Internal Medicine Outpatient Department
Classification: Complex
Type of Transaction G2C
Who May Avail: All patients needing ambulatory care, male, and female more than
19 years of age, non-surgical, non-parturient, non-gynecologic
patients who are identified with Low index of suspicion for Covid-
19
Checklist of Requirements Where to Secure

• Official PCR or Rapid Test Result (if Barangay of DOH-approved COVID testing
applicable) facility
• Health Declaration Form
Triage
• Outpatient Department Pass
• Patient Record/Chart Triage
• Laboratory and Radiologic Request Medical Records
Forms
Outpatient Department

Fees to be Processing Person

Client Steps Agency Action
Paid Time Responsible
1. Book an Calls IM office via
IM resident-on-
appointment for landline to book an None 5 minutes
duty
consult appointment

Confirm OPD Triage Officer-on-

2. Arrive at OPD None 10 minutes
consult reservation duty

561
 Check
completeness of
2. Fill out Health form Triage Officer-on-
None 10 minutes
Declaration forms duty

Secure OPD Pass

3. Provide sufficient
15-30 OPD resident-on-
and truthful interview Patient interview None
minutes duty
data.

Physical OPD resident-on-

examination duty

Facilitate requests Med Tech on

4. Allow physical
for laboratory and duty
examination and P50-
radiographic 1 hour
diagnostic P2,000
procedures
procedures
Rad Tech on duty

Awaits laboratory
and other OPD nurse-on-
diagnostic results. duty

Interpretation of OPD resident-on-

5. Patient
results, prescription 15-30 duty
management and None
of medications, and minutes
discharge
home advice

TOTAL: P2, 000 1-2 hours

SERVICE NAME: Outpatient Department Online Consultation

Office or Division: Internal Medicine Outpatient Department Online Consultation

Classification: Complex
Type of Transaction G2C
Who May Avail: All patients needing ambulatory care, male, and female more
than 19 years of age, non-surgical, non-parturient, non-
gynecologic patients
Checklist of Requirements Where to Secure

• Medcheck Website account Attending Physician

• Online Patient Record
Medcheck website account
• Laptop/Ipad/Smartphone with stable
internet connection Property & IT Section

562
 Fees to Processing Person
Client Steps Agency Action
be Paid Time Responsible

1. Book an Calls IM office via

IM resident-on-
appointment for landline to book an None 5 minutes
duty
consult appointment

Confirms OPD
online consult
2. Log in to Medcheck reservation
link sent or provided IM resident-on-
None 5 minutes
via text message or duty
electronic mail Creates online
patient record via
Medcheck website

3. Give consent for

online consultation
Patient history 15-30 IM resident-on-
and provide sufficient None
taking minutes duty
and truthful interview
data via telemedicine

IM resident-on-
duty

Give assessment
prescription of Med Tech on
medications, and duty
4. Intervention and
home advice None 45 minutes
management
Rad Tech on duty
Schedule follow up
as necessary
OPD nurse-on-
duty
TOTAL: None At least 1
hour

DEPARTMENT OF OBSTETRICS AND GYNECOLOGY

SERVICE NAME: Management of Pregnant and Gynecologic patients at the

Emergency Room

Office or Division: Medical Department

Classification: Simple
Type of Transaction: G2C
Who may avail: Pregnant and Gynecologic patients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

563
Admitting Chart, OB history Sheet, Gloves Central Supply office
Stethoscope, BP apparatus, Pulse Oximeter, Properties and Supplies
Thermometer, Ballpen
Purple, Blue and Red Top Laboratory department
Xray and Ultrasound Radiology department
IV bottles, Abbocath, Heplock, IV medications Pharmacy department

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME

Patient proceeds to the ER officer on duty None 5 minutes ER Triage

Emergency room will assess the Officer
officer on duty patient as COVID
suspect or non-
COVID patient
I. If COVID 19
Suspect, patient
will be directed
to go to Tent 2
(designated area
for COVID
patient)
II. If Non-COVID
patient, patient
will be directed
to the OB-GYN
department

Proceed to Obstetrics Receives None 5 minutes ER OB resident

and Gynecology Emergency room
Emergency room desk chart from Admitting
section

Evaluation History of cough, None 5-10 minutes ER OB resident

fever, diarrhea,
History of travel and
contact with COVID
suspect or
confirmed patients
will be asked again
to the patient

Vital Signs are

taken and recorded

I. If COVID 19 Suspect, patient

will be directed to go to Tent 2

564
 (designated area for COVID
patient)
II. If Non-COVID patient, patient
will be assessed by the ER OB
resident

Assessment: Proceed None 30 minutes-2 ER OB resident

Patient’s history is
to interview and hours
taken. Patient is
physical examination
examined.

i. To assess if the
patient needs
urgent care,
surgical or non-
surgical.
Laboratories
and imaging
studies are
requested;
including chest
xray

ii. If in labor:
Patient is
transferred to
labor room/
Delivery room.

iii. If for medical

management
patient is
transferred to
OB Ward

iv. If patient is for

emergency
exploration or
for emergency

cesarean
section, patient
is transferred to
the Operating
room

v. If patient is
asymptomatic
but with
abnormal lung
findings on

565
 auscultation
(crackles,
decreased
breath sounds,
rhonchi or
wheezes),
patient will be
admitted to
designated PUI
area (PUI
Delivery room,
PUI Operating
room, PUI ward
or PUI ICU).
Patient will be
referred to the
Consultant on
duty and OB
IDS Consultant

vi. If patient is
asymptomatic,
but with
abnormal chest
xray findings
(pulmonary
infiltrates or
pneumonia),
patient will be
admitted to
designated PUI
area (PUI
Delivery room,
PUI Operating
room, PUI ward
or PUI ICU).
Patient will be
referred to the
Consultant on
duty and OB
IDS Consultant

Documentation Variable 10-20 minutes ER OB resident

All patients’ charts
Cashier
are logged and
recorded.
Laboratory
Department
Radiology
i. Patients who Department
are for Pharmacy
discharge are ER Nurse on
given Duty
clearance slip

566
 from
pharmacy,
laboratory and
radiology prior
to discharge

ii. Charts of
discharged
patients will be
submitted to
the medical
records.

Admission Patient who is None 30 mins - 1 ER nurse on

admitted hour duty
will be received by Ward/OR/LR-
the Ward/OR/LR- DR Nurse on
DR nurse on duty to duty
their respective area Nursing
I. Patients attendant
admitted at ENT Resident
the PUI areas
(PUI Delivery
room, PUI
Operating
room, PUI
ward or PUI
ICU) will be
referred to
ENT ROD for
NPS/OPS
swab.

Patient reassessment None 30 min- 1.5 OB Resident on

Patient reassessed
hours duty
by the OB resident
on duty;
Laboratories are
followed up

Patient management None Variable OB Resident on

Patient
duty
management
i. medical
management Ward Nurse on
duty
ii. surgical
management
procedures

567
 iii. If patient Consultant on
develops signs duty (tele
and or referral)
symptoms of
COVID 19 during
the hospital stay
at regular ward,
patient will be
transferred to
PUI ward or ICU.
Patient will be
referred to the
Consultant on
duty and OB IDS
Consultant.
Patient will be
referred to ENT
for swabbing

Patient discharge Variable 1-2 hours Cashier

Patient discharged;
Laboratory
Advise follow up Department
Radiology
Department
Pharmacy
Nurse on Duty

SERVICE NAME: Management of Pregnant and Gynecologic patients at the

Outpatient department

Office or Division: Medical Department

Classification:
Type of Transaction:
Who may avail: Pregnant and Gynecologic patients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

OB history Sheet, Gloves Central Supply office

Stethoscope, BP apparatus, Pulse Oximeter, Properties and Supplies
Thermometer, Ballpen
Telephone Engineering
OPD charts Medical records

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME

None 2 minutes Hospital Operator

568
Patient should call OB Patient should call OB Patient
GYN department GYN department at
88630800 loc 207.

Assessment by OB None 30- 45minutes OB resident

OB resident will
resident
assess the patient if
she needs physical
check-up
i. If Yes, OB
resident will
ask the patient
to go to
Emergency
room (if
needing urgent
management)
or will be given
a slot on the
scheduled
dates for
physical OPD
consults

ii. If No, OB
resident will
give needed
laboratory
requests and
prescription.
Pictures will be
sent to the
patient thru OB
department’s
official FB
messenger.
iii. Patients will
send laboratory
results to the
resident thru
OB
department’s
official FB
messenger and
OB resident
will reassess if
needing
physical check
up

None 5-10 minutes OB resident

OB resident will give
the list of names of

569
Submissions of names scheduled patients at Medical Records
of patients for scheduled the OPD triage. Only Section
physical consults those with schedule OPD triage officer
will be allowed inside
the OPD.

The resident will also

give the list to the
medical records
section 1 day prior to
the schedule to allow
faster retrieval of
charts on the day of
the consult

Consultation, History None 30 minutes- OB resident

Patient should come 1
Taking and Physical 1hour
hour before the
Assessment
scheduled date of
consult and should fill
out the health
declaration form at
the OPD triage.

History of cough,
fever, diarrhea,
History of travel and
contact with COVID
suspect or confirmed
patients will be asked
to the patient

Vital Signs are taken

and recorded

I. If COVID 19
Suspect,
patient will be
directed to go
to the Tent 2
(designated
area for COVID
patient)

II. If Non-COVID
patient, patient
will be further
interviewed by
OB resident

Variable 10-20 minutes OB resident

570
Documentation and All patients’ charts are Cashier
discharge logged and recorded. Midwife on Duty

i. Charts of
discharged
patients will
be submitted
to the
medical
records.

ii. Patients will

be advised to
call the
department’s
hotline for
any concerns
and/or the
need for
another
physical
heck-up.

Department of Ophthalmology
SERVICE NAME: Eye diagnostic procedures

Office or Division: Ophthalmology – Eye Center

Classification: Simple
Type of Transaction: G2C, G2G
Who may avail: Quezon City residents and employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Referral / request form Requesting physician
Procedure fee Client or patient
Official results Eye Center technician / staff
Health declaration form Triage officers/Eye Center Technician
Charge Slip Cashier

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1.1 Walk In: Presents the 1.1. Walk In: None 1 to 3 minutes 1.1 Eye Center
request or referral form Receives the Technician
for Eye Diagnostic request or or Staff
Procedure, signs health referral form for
declaration form Eye Diagnostic

571
 Procedure, 1.2 Ophthalmolo
1.2 Tele-consult: Sends asks patient to gy residents
message to Official sign health
QCGH Ophthalmology declaration
FB page for Tele- form
appointment, signs
digital health 1.2. Tele-consult:
declaration form receives and
request for
digital
queueing, asks
patient to
digitally sign
health
declaration
form

2. Listens to / 2. Explains the None 5 to 10 minutes 2.1 Eye Center

understands the details details (i.e. Technician /
(i.e. steps, risks, steps, risks, Staff
precautions, cost) of precautions,
each requested cost) of each 2.2 Resident
procedure and signs requested doctor if
patient consent procedure and warranted
secures patient
consent

• Pays corresponding 3. Receives 3.1 Autorefract 7 to 10 minutes Eye Center

procedure fee at official receipt ion – Technician or
hospital cashier for logging and PHP Staff
• Presents official receipt returns it to the 100.00
to Eye Center patient 3.2 Non-
technician contact
Tonometry
–
PHP
100.00
3.3 Biometry –
PHP
500.00
3.4 Fluorescei
n
Angiograp
hy –
PHP
2,000.00
(plus
Reader’s
fee: PHP
300.00)
3.5 Optical
Coherence
Tomograp
hy (OCT) –

572
 PHP
1,000.00
(plus
Reader’s
fee: PHP
300.00)
3.6 Visual
Field Exam
–
PHP
1,200.00
(plus
Reader’s
fee: PHP
300.00)
3.7 B-Scan
Ultrasound
–
PHP
1,000.00
(plus
Reader’s
fee: PHP
500.00)
3.8 Fundus
Photo –
PHP
600.00
3.9 Farnsworth
Munsell
Color
Vision
Testing –
PHP
500.00
(plus
Reader’s
fee:
200.00)
3.10 Pachy
metry –
PHP
100.00

4. Undergoes preparation, 4. Executes None 4.1 Autorefractio Eye Center

procedure proper, and preparation, n– Technician or
post-procedure procedure 5 to 10 Staff
protocols proper, and minutes
post-procedure 4.2 Non-contact
protocols Tonometry –
5 to 10
minutes
4.3 Biometry –
20 to 30
minutes

573
 4.4 Fluorescein
Angiography
–
3 to 4 hours
4.5 Optical
Coherence
Tomography
(OCT) –
2 to 3 hours
4.6 Visual Field
Exam –
1 to 2 hours
4.7 B-Scan
Ultrasound –
30 to 60
minutes
4.8 Fundus
Photo –
1 to 2 hours
4.9 Farnsworth
Munsell
Color Vision
Testing –
1 to 2 hours
4.10 Pachyme
try –
5 to 10
minutes
5.1 Walk In: Receives 5.1 Walk In: None 5.1 Autorefractio Eye Center
official results (for Eye Provides official n– Technician or
exams not requiring results (for Eye 5 minutes Staff
official interpretations) exams not 5.2 Non-contact
requiring official Tonometry –
Or interpretations) 5 minutes
5.3 Biometry –
Receives schedule for 5.2 Telemedicine: 5 minutes
pickup of official Sends the 5.4 Pachymetry
interpretation or official result –
reading if results still via Official 5 minutes
unavailable Ophthalmology 5.5 Fluorescein
FB page as Angiography
5.2 Telemedicine: scheduled –
Receives the official after 3 - 5
result via official working days
Ophthalmology FB
page as scheduled

5.6 Optical
Coherence
Tomography
(OCT) –
after 3 - 5
working
days

574
 5.7 Visual Field
Exam –
after 3 - 5
working
days
5.8 B-Scan
Ultrasound –
after 3 - 5
working
days
5.9 Fundus
Photo –
after 3 - 5
working
days
5.10 Farnswor
th Munsell
Color Vision
Testing –
after 3 - 5
working
days
6.1 Walk-In Fills up Patient 6.1 Walk-In Hands None 3 to 5 minutes Eye Center
Satisfaction Survey out Patient Technician or
form Satisfaction Staff
Survey form
6.2 Telemedicine: fills up 6.2 Telemedicine:
the Soft copy of Patient sends out the
Satisfaction Form Soft copy of
Patient
Satisfaction
Form

7.1 Walk-In: Returns to 7.1 Walk-In: Gives None 5 to 10 minutes Eye Center
retrieve official official printed Technician or
interpretation/ reading/ interpretation/ Staff
result reading/ result

7.2 Telemedicine: 7.2 Telemedicine:

Receives the official Gives the soft
interpretation/ reading/ copy of official
result via interpretation/
Ophthalmology FB reading/ result
page via
Ophthalmology
FB page

PHP100 to 3-5 working

2,000 days
TOTAL

575
 SERVICE NAME: Tele-consultation for Out-Patients
Office or Division: Ophthalmology – Out Patient Department
Classification: Simple
Type of Transaction: G2C, G2G
Who may avail: Quezon City residents and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral form Requesting physician
OPD/ER fee for New patients OPD/ER Cashier
Prescription/ lab request/ referral/ leaflets Resident Physician/Consultant on deck
Health declaration form OPD Triage officers/ ER Officers/ Resident
Physician
Charge Slip Cashier
PERSON
AGENCY FEES TO BE PROCESSING RESPONSIBL
CLIENT STEPS
ACTIONS PAID TIME E
1. Receives
None
1. Sends message for message 1- 5 minutes Ophthalmology
Tele-Consultation to request from Resident
Official QCGH patient for tele-
Ophthalmology consultation
Facebook page, via
phone call, Viber or
other digital means
2.Ophthalmology None 10 - 30 2.1 Ophthalmol
2. Patient narrates signs
resident screens minutes ogy
and symptoms asked by
patient concerns Residents
the doctor online or via
and classifies
phone call
the condition 2.2 Ophthalmol
according to ogy Interns
urgency as
follows:
a. Emergent
b. Urgent
c. Routine
3.1 Emergent: None 5 - 10minutes 3.1 Ophthalmol
3.1 Emergent: Patient is
Advise patient ogy
asked to proceed to
to proceed to Residents
Emergency room
Emergency
immediately
room 3.2 Ophthalmol
immediately ogy
3.2 Urgent: Patient is
Consultant
instructed to go to OPD
3.2 Urgent: on deck
within 24 hours
Instruct patient
to go to OPD
within 24 hours

576
3.3 Routine: Asked to
proceed with Tele-
3.3 Routine:
consultation
Activate Tele-
consultation
4.1 Emergent: patient is 4.1 Emergent: 4.1 Emergent: 15 - 30 4.1 Ophthalmol
seen at the ER resident ER fee- minutes ogy
immediately and follows doctors follow PHP 100 Residents
the instructions ER
workflow/Chart 4.2 Urgent: 4.2 Ophthalmol
4.2 Urgent: Patient is seen er New ogy
at the OPD within 24 Patients Consultant
hours 4.2 Urgent: PHP 40 on deck
resident
doctors follow
4.3 Routine: Fills up google OPD 4.3 Routine:
form for new patient workflow/Chart None
chart, signs health er
declaration Google
forms.
4.3 Routine:
sends out to
patient google
form for new
patient chart,
and health
declaration
Google forms.

5.1 Routine: Patient agrees 5.1 Routine: None 15 - 60 5.1 Ophthalmol

to Tele-consult Begin tele- minutes ogy
limitations and follows consult using Residents
instructions patient’s
preferred 5.2 Ophthalmol
5.2 Patient describes signs platform ogy
and symptoms in detail, (Facebook, Consultant
includes medications, Viber, Zoom, on deck
allergies to medications, Phone Call,
previous surgeries etc. facetime etc.)

5.2 Asks patient

details
necessary for
proper
diagnosis and
treatment

6.1 Routine: patient listens 6.1 Routine: None 10 - 15 6.1 Ophthalmol

to resident doctor’s Resident minutes ogy
explanation of diagnosis Doctor makes Residents
a diagnosis,
6.2 Patient receives the explains it to 6.2 Ophthalmol
electronically signed the patient ogy
prescription/s, leaflet

577
guide/s, laboratory 6.2 Resident Consultant
request/s, or referral Doctor issues on deck
form/s a signed
electronic
prescription/s,
leaflet guide/s,
laboratory
request/s, or
referral form/s
PHP 40- new
patients
3 - 5 working
ER - PHP100 days
TOTAL

578
ER admission and discharge of ORL-HNS patients

Office of Division: ORL-HNS

Classification: Complex
Type of Transaction: G2C, G2G
Who may avail: Patients who require admission for medical or emergency surgical
management
CHESKLIST OF REQUIREMENTS WHERE TO SECURE
Patient information sheet (PIS) ER officer
ER record Admitting section
Admitting chart ER
Signed waiver ER
PhilHealth form/ID (if available) patient
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Patient for 1. Confirms with None 30-60 minutes Consultant-on-
admission consultant-on- duty
accomplishes all duty of the
Resident
consent forms admission and
management Nurse-on-duty
a. medical
plans Admitting
management to:
chart is
• Regular ward accomplished
• COVID-
related ward
b. Emergency OR:
• Clean OR
• COVID OR
2. Companion
collects medications 2. Prepares the
and needs for patient for
admission admission and
endorses the
patient to the
ward NOD or
3. Patient admitted: OR NOD Nurse-on-duty
None 30-60 minutes
a. to ward for 3. Receives the
medical patient and
management: checks the
endorsed chart
• Regular ward for its
• COVID- completeness.
related ward
Carries out
b. to OR for diagnostics and
emergency OR: medications

579
 • Clean OR None 15-30 minutes Nurse-on-duty
• COVID OR
4. On confinement
at:

4. Interprets and
analyzes
laboratory
results.
Administer
a. ward planned
• Regular ward treatment:
• COVID- a. review and
related ward interpretation of
diagnostics,
start of medical
b. OR therapy
• Clean OR
b. induction of
• COVID OR
anaesthesia,
execution of
surgical plan
and rendering of
immediate post-
operative care
5. Daily rounds,
monitor recovery
and progress of
5. Confinement in the patient.
the ward.
a. continuation of None 15-60 minutes Consultant
medical
Resident
management
Nurse-on-duty
b. once stable, sent
back to the ward for
the continuation of
intermediate post-
operative
6. Follow- up of
management
COVID19 RT-
6. Adjustment of PCR test.
None 3-5 hours ENT &
ward confinement
based on COVID19 Anesthesia staff
RT-PCR test result
Ward and OR
7. Continued Nurse-on-duty
confinement.
7. Conducts
daily rounds and
post-operative
care, monitors
recovery and

580
 progress of
patient to
treatment.
6. Discharges
recovered
patients and
8. Discharged once gives follow-up Consultant
recovered and instructions None 7-14 days Resident
advised for follow up
Nurse on-duty

None 3-7 days

ENT staff
None 60-90 minutes Nurse-on-duty

Consultant
None 7-14 days Resident
Nurse-on-duty

Consultant
None 30-60 minutes Resident
Nurse-on-duty
TOTAL- None 3-14 days

DEPARTMENT OF PEDIATRICS
581
 Service Name: Pediatric ER Patient Services
Description: Caters all pediatric patients who needs emergency care

Office or Division: Pediatric Emergency Room

Classification: Simple
Type of transaction: G2G
Who may avail: All Pediatric patients
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Hospital ID card Admitting clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE

ERO will inform

1. Queues at the Triage Area the pediatric
for initial evaluation by the resident on duty
N/A 5-10 min ERO
ERO
2. Fills out Patient Data Sheet
and submit to the Admitting N/A 5 minutes Admitting Clerk
Clerk
3. Proceeds to the PEDIA Pediatric
Resident will call
waiting area and wait until N/A 5-10 minutes Resident on
the patient
your name is called. Duty
4. Initial evaluation, vital signs Pediatric
and weight to be done by N/A 20 to 30 min Resident on
the Resident on Duty Duty
The pediatric
5. Pediatric Resident on Duty resident on duty
will do thorough will do thorough Pediatric
examination and performs history, PE and N/A 20 min Resident on
necessary laboratory work request Duty
ups and procedures. diagnostic
examinations
The pediatric
6. Pediatric Resident on Duty resident on duty Pediatric
will make final disposition
will give final N/A 30 min Resident on
and instructions either for
disposition and Duty
admission or send home.
instructions
The pediatric
7. Patients NOT for admission resident on duty
Pediatric
will be given prescription, will fill out
N/A 5 minutes Resident on
home instructions and Prescription Pad
Duty
follow up schedule. Home instruction
forms
8. Settles ER Fees at the Official Receipt P40.00 5 minutes Cashier
Cashier
9. Presents OR to the security
personnel and ER nurse Official Receipt N/A 1 minute Security Guard
upon leaving the hospital

582
 10. Pediatric Resident on
Duty sees to it that all Pediatric
N/A
patients attended to are ER logbook 2 minutes Resident on
properly logged at the ER Duty
logbook

TOTAL 40.00 118 minutes

DEPARTMENT OF PEDIATRICS

Service Name: Pediatric In-Patient Services

Description: Caters all admitted patients at the pediatric ward and ICU

Office or Division: Pediatric ward and Pediatric ICU

Classification: Simple
Type of transaction: G2G
Who may avail: All Pediatric patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Hospital ID card ER Clerk

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON IN
ACTIONS PAID TIME CHARGE

ER Officer
1. Fill out Personal
ERO will inform the
INFORMATION SHEET and
Pediatric Resident N/A 10 minutes
submit to the ADMITTING
on Duty Admitting
Clerk
Clerk

The Pediatric
Resident on Duty Pediatric
2. Consult with the pediatric
will do history, PE, N/A 15 minutes Resident in
resident on duty and awaits
or request
admission Charge
diagnostic
examinations

The Pediatric
3. Declare Consent for Hospital Resident on Duty Pediatric
Admission by signing the will explain the N/A 10 minutes Resident on
consent form admission and an Duty
Informed Consent
for Admission will

583
 be secured from the
relative

The Pediatric
Resident on Duty
will inform the nurse Pediatric ER
4. Proceed to the pre-assigned on duty regarding Resident on
admitting ward upon the advise admission then the N/A 15 minutes Duty
of the resident-in-charge nurse will
accompany the Nurse on duty
patient at the
assigned ward

5. Submit to history-taking, The pediatric ward Pediatric

undergo diagnostic procedures, resident in charge Resident in
N/A 3 to 5 days Charge
and receive therapeutic a will receive the
management patient at the ward Ward Nurse

The pediatric ward Pediatric

resident in charge Resident in
6. Once ready for discharge,
will give instructions N/A 5 minutes Charge
receive discharge instructions
on home
medications if any. Ward Nurse

The pediatric ward Pediatric

7. The pediatric ward resident in charge Resident in
resident in charge will will assign a N/A 5 minutes Charge
schedule the patient for designated day for
follow up prior to discharge follow up

7. Settle Hospitalization Fee of

Official Receipt N/A 30 minutes Cashier
with the Cashier

8. SECURE CLEARANCE Ward Nurse

FORM AND PRESENT TO Official Receipt
THE SECURITY N/A 10 minutes Security
Clearance Form
PERSONNEL UPON Personnel
LEAVING THE HOSPITAL

TOTAL N/A 5 days and 100

minutes

DEPARTMENT OF PEDIATRICS

Service Name: Pediatric Out-patient Services

584
 Description: caters all pediatric patients who seek consult at the Out-Patient Department

Office or Division: Pediatrics OPD

Classification: Simple
Type of Transaction: G2G
Who may avail: New and Old Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Hospital ID card Admitting section
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Pediatric
1. Log in the QCGH Pedia OPD Resident on
1.Sets the
Facebook account. Set an Duty
appointment None 1 minute
appointment date for onsite
date.
consultation.

Pediatric
2. Fill up the information sheet 2. Verifies the
None 2 minutes Resident on
and health declaration form data
Duty
3. Acknowledges the appointment
date and understands the OPD
guidelines.

a. No MASK. No Entry. 3. Confirms the

Pediatric
b. one companion per patient. appointment
Resident on
c. No appointment. No entry. date. Explains None 5 minutes
Duty
d. Must be in the OPD area 15 the new OPD
minutes before the appointed time. guidelines
e. print or take a picture of the
verified appointment slip and health
declaration form. Bring on day of
consultation
4. Verify the
4. Day of Appointment: Proceed to appointment
the triage tent. Present the slip. Triage if
appointment slip and health covid or non
None 5 minutes Triage Nurse
declaration form. Allow staff to get covid case.
their anthropometric measurement Take the
and vital signs. anthropometrics
and vital signs.
5. Settle OPD Fee of ____ with the
Official Receipt 40.00 5 minutes Cashier
Cashier

Performs Pediatric
6. Proceed to Pediatric OPD
interview. Resident on
waiting area. And wait to be called None 15 minutes
Documents Duty
by the doctor
clinical history
and physical
examination.

585
 Explains, plan of
management
and gives
discharge
instructions.

TOTAL 40.00 33 minutes

DEPARTMENT OF PEDIATRICS

Service Name: Neonatal ICU Services

Description: caters all newborn patients who are born at our institution

Office or Division: Neonatal ICU

Classification: Simple

Type of transaction: G2G

Who may avail: New deliveries

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Hospital ID card Admitting section

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTION BE PAID TIME RESPONSIBLE
1. Submit to History –Taking Interview and None 10 minute Pediatric Resident
before delivery performs history on Duty
(Kailangan ng kaukulang from the pregnant
salaysay sa pagbubuntis bago mother (kukuha ng
manganak) salaysay at physical
examination mula
sa manganganak
na ina)

2. Upon delivery of baby, Gets consent from None 5 minutes NICU or Unang
declare consent for hospital the mother his/her Yakap Nurse
admission by signing the child’ admission
consent form (Mula sa
pagkapanganak, ng ipahayag
ang pagpayag sa pag aadmit
sa pamamagitan ng paglagda
sa consent form)

586
3. Fill-out Personal Data form Submit to Admitting None 5 minutes NICU OR Unang
and submit to Admitting Clerk Clerk Yakap Nurse
(Punan ang Personal Data (Dadalhin sa
Form at ibigay sa Admitting Admitting Clerk)
Clerk

4. Undergo Unang Yakap Performs Unang None 5 minutes Unang Yakap

procedure and await transfer Yakap procedure Nurse/ Pediatric
instructions and proceed to (Taga-pangasiwa Resident on Duty
the pre-assigned admitting ng Unang Yakap)
ward upon the advice of the
resident-incharge)

5. Once Ready for Inform and instruct None 5 minutes Nurse on Duty/
discharge,receive discharge parents regarding Pediatric Resident
instructions patient’s discharge on Duty
(Makinig sa mga tagubilin (sabihan and
kapag oras na ng paglabas sa ipaalam sa
ospital) magulang ang pag
pagppauwi sa
pasyente)

6. Settle Hospitalization fee to Inform transaction None 30 minutes Billing/Cashier

the billing station and cashier regarding hospital
(Bayaran ang karampatang charges
singil sa kahera) (ipaalam ang
kaukulang
pamamaraan sa
pagbayad ng
hospital bill)

7. Secure Clearance form and Checked necessary None 10 minute Nurse /Security
present to the security and documents for upon Guard
Personnel upon leaving the discharge
hospital
(Kunin ang clearance form at
ipakita sa Security Guard sa
paglabas ng ospital)

8. Follow up through Appointment is None 5 minutes Pediatric Resident

appointment done prior to on Duty
discharge

TOTAL None 75 minutes

Department of Psychiatry
SERVICE NAME: Evaluation and Management of the mentally ill in the outpatient Setting
Psychological and mental health consults in the Psychiatry Clinic.

Division Department of Psychiatry, Medical Division

Classification Simple
Type of Transaction G2C, G2G

587
Who may avail All patients with psychological concerns/mental disorders

Checklist of requirements Where to secure

Medical Record Records section

Personal Protective Equipment (PPE) Provided by the department through the hospital

Agency Action Fees to be Processing Time Person

Client Steps Paid Responsible

Patients with Records delivered Within 5 minutes Medical Records

psychological to the Department Section
of Psychiatry
Concerns / mental Staff
disorder arrive / are
referred to Psychiatry
after Triage Screening

Go to Psychiatry clinic for Prepare for Php40.00 Within 60 minutes Resident /

consult consult: clean Consultant
clinic, wear PPE

Department of
Issue charge slip Psychiatry

Assessment of the
medical condition
through intensive
history taking and
complete

physical
examination;

referral to resident
/ consultant staff

Accept prescription and Assessment and Within 15 minutes Resident /

advice from physicians. Management of Consultant
Patients/ Send
patient home
Department of
Psychiatry Staff

588
 Total: Php40.00 80 minutes

Department of Psychiatry

SERVICE NAME: Evaluation and Management of the mentally ill in the outpatient Setting Psychological
and mental health consults in the Psychiatry Online Clinic.

Division Department of Psychiatry, Medical Division

Classification Simple
Type of Transaction G2C, G2G
Who may avail All patients with psychological concerns/mental disorders

Checklist of requirements Where to secure

Gadget, Internet connection of patient Provided by patient from their home

Gadget, Internet connection of department Provided by QCGH / Department

Client Steps Agency Action Fees to be Processing Person

Paid Time Responsible

Connect to online Processing of online Php 40.00 Within 60 Resident /

Psychiatry clinic, give consult consent to minutes
Consultant
consent to terms and terms and conditions,
conditions of online issue charge slip,
consult schedule consult
Department of
Psychiatry

Connect with online Assessment of the Within 60 Resident /

clinic at the appointed medical condition minutes
Consultant
schedule for consult through intensive
history taking; referral
to resident / consultant
staff Department of
Psychiatry

589
Accept prescription and Assessment and Within 15 Resident /
advice from physicians. Management of minutes Consultant
Patients

Send patient home

Department of
Psychiatry Staff

Total: P40.00 135 minutes

NURSING SERVICE
Service Name: Administration of Medications
Office or Division: Nursing Service Division
Classification: Simple
Type of Transaction: G2C
Who may avail: In-patient admitted at the special areas (PUI & Covid)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Doctor’s Order Sheet Nurse Station

Medication Sheet Nurse Station
Prescription Emergency Room
Color-coded medication card Nurse Station
Charge Slip/OR Cashier
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Not Applicable 1. Verifies and 3 minutes Ward NOD
transcribes
Doctor’s Order.

2. Call the
Pharmacy Staff for 1 minute Ward-NOD
the prescribe
medicines.

3. Call the ER-

NOD for the

590
prescription of 1minute Ward-NOD
medicines.

4. Inform the ward

nurse for the
available
medicines place in
the drop-off area. 10 minutes ER-NOD

5. Secures the
medicines at the
drop-off area.

6. Prepares the
medicine
aseptically. 1 minutes Ward- NOD

7. Wear
appropriate
Personnel
Protective 5 minutes Ward-NOD
Equipment (PPE’s)
properly.

8. Verify patient
and administer the 5minutes Safety Officer &
medicines Ward NOD
aseptically.

9. Remove the
PPE’s properly and
dispose
accordingly.

Ward NOD
10. Documents the 3minutes
medicines
administered.

Safety Officer &

10minutes
Ward NOD

591
 3minutes Ward NOD

TOTAL: None 42 minutes

Service Name: Handover/Endorsement Process

Office or Division: Nursing Service Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Nursing Service Personnel

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

In-patient Chart Nurse Station

Kardex Nurse Station
Endorsement Record Nurse Station
Logbooks/census Nurse Station
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE

Not Applicable 1. Updates the in- 5minutes Out-going NOD

patient chart and
individual kardex.

2. Handover each
patient utilizing
kardex.
2minutes/patient Out-Going &
Incoming NOD
3. Prepares
necessary
equipment such
BP apparatus, NOD
thermometer, 5minutes
linen etc..prior to NA
patients round.

592
 4. Wear properly
PPE prescribed.

5. Renders
Safety Officer
nursing care to all
patients. 5minutes NOD
NA
6. Removes and
dispose PPE
properly. 10 minutes/patient NOD
NA

10 minutes Safety Officer

NOD
NA

TOTAL: None 37 minutes

Service Name: Carry-out of Doctor’s Order

Office or Division: Nursing Service Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Nursing Service Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
In-patient Chart Nurse Station
Kardex Nurse Station
Doctor’s Order Nurse Station
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID

593
Not Applicable 1. Executes the 3-5 minutes per NOD
written order of in-patient chart
doctor on the
following:
• Diagnostic
procedures
• Medicines
• Admission
and discharge
patient
• Dietary
prescription
• Other
procedures
TOTAL: none 5 minutes

Service Name: Documentation Process

Office or Division: Nursing Service Division
Classification: Simple
Type of Transaction: G2G
Who may avail: Nursing Service Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
In-patient Chart Nurse Station
Kardex Nurse Station
Doctor’s Order Nurse Station
Logbooks Nurse Station
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID

Not Applicable 1. Records all the 5 minutes per Nursing Service

patient’s related chart Personnel
procedures in the
nursing flow sheets
such as:
• Intake and
Output
• IVF record
• Administered
medicines
• TPR
• Nurse’s Notes

594
2. Completes all
pertinent nursing
records of patients.

TOTAL: none 5 minutes

595
 Quezon City Public Library
Internal Services

1. Provides reference, research

Provides reference and research to library users.

Office or Division Readers Services Division

Classification: Simple
Type of Transaction: G2C (public)
Who may avail: all
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Register at the entrance desk. Write in the Guard on duty

registration form the following:
o Name
o Address/school/office
o Data of the materials to be research
• Leave all belongings to the baggage
counter. Get number tag and leave any
valid ID.

Baggage counter staff for number tags.

School/office ID, government issued IDs like SSS,
GSIS, POSTAL, PAG-IBIG, Driver’s License
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

1. Proceed to the 1.1 Assist the none 3 minutes Reference

computers at the Reference clients in their Librarian/staff
Section, check the Online OPAC research
Public Access Catalog
(OPAC’s) homepage or ask
the assistance of the
librarian to locate the
resources needed at the
OPAC.
2. Type the
word/phrase/keyword in the
search bar and click submit.

3. Select the blue 2.1 none None 3 minutes None

underlined word or title.

4. Fill up the book 3.1 none None 2 minutes none

information slip form and

596
give it to the librarian/staff
in charge.

4.1 Retrieve the None 10 minutes Reference

book requested Librarian/staff
5. Receive the book/s and
sign the book card , leave a 5.1 Get the signed none 5 minutes Reference
valid ID and give it to the book card and the Librarian/staff
librarian/staff. ID

5.2 Give the none 4 minutes

requested book to
the client.

5.3 File the book none 3 minutes Librarian/Staff

card together with
the ID

TOTAL: 30 minutes

2. Home reading of pocketbooks

Borrowing of fiction books by clients

Office or Division: Readers Services

Classification: Simple
Type of Transaction: G2C
Who may avail: All QC residents only.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Library Card Issued by the QCPL

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.Proceed to the 1.1 Provide the None 5 minutes Information Desk

Information Desk client with Officer of the day
borrowers slip to fill
up.

2. Fill up borrower’s slip

2.1 Evaluate/ none 10 minutes Information Desk
form and leave a valid ID.
assess the Officer of the day
borrower’s
information

597
 3.1Release the none 10 minutes Information Desk
pocketbook/s to Officer of the day
3. Get the pocketbook/s
the client and issue
and gate pass.
a gate pass

TOTAL: 25 minutes

3. Library Card application

Issuance of a library card to clients is exclusive to Quezon City residents.

Office or Division: Readers Services Division

Classification: Simple
Type of Transaction: G2C
Who may avail: All Quezon City residents only.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Valid ID or SSS, GSIS, POST OFFICE, PAG-IBIG, LTO Barangay

• Barangay Clearance certificate section of the Barangay Hall where the
applicant is residing

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1.Present a recent valid 1.1Authenticate the none 5 minutes Information desk
ID bearing QC address or proof of residency. officer
a recent barangay
clearance.

2.1 Provide the none 5 minutes Librarian-in- charge

2.Get order of payment
order of payment
from the Librarian-in-
charge Treasurer’s Office
windows/counters
3.1 none P60.00 45 minutes
3. Pay at the treasurer’s
office windows/counters

4. Present the OR to the

Librarian-in-charge and 4.1 Give application None 5 minutes Librarian-in- charge
fill out the application form to the
form. applicant

5. Submit the application 5.1Receive the None 10 minutes Librarian-in- charge

form to the Librarian-in- submitted
charge and go to the MIS application form for
for picture taking. evaluation and
approval.

598
6.Wait for processing of 6.1 Process the ID none 30 minutes MIS staff
ID card

7. Get the ID and sign at 7.1 Release ID and none 20 minutes MIS Staff
the log book have the Library
User sign on the
logbook

TOTAL: 2 hours

4. Renewal of library cards

Issuance of a new library card to clients.

Office or Division: Readers Services Division

Classification: Simple

Type of Transaction: G2C

Who may avail: All QC residents only.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Old library Card Issued by the QCPL

• Barangay Certificate Barangay certificate section of the Barangay Hall

where the applicant is residing.

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

1. Present old library card 1.1Authenticate the none 5 minutes Librarian/staff - in -

and barangay clearance library card charge

2.Get order of payment

from the Librarian/staff-in-
2.1Provide order of none 5 minutes Librarian/staff- in-
charge
payment charge

3.Pay at the treasurer’s

office P60.00 45 minutes Librarian/staff- in-
charge
3.1. none
4.Present the OR to the
Librarian/staff-in-charge
none 5 minutes Librarian/staff- in-
charge

599
and fill out the application 4.1Give application
form form to the
applicant

5.Submit the application

form to Librarian-in-
charge and go to the MIS
5.1 Receive the none 10 minutes MIS staff
for picture taking
submitted
application form for
approval

6.Wait for processing of

ID
6.1Process the ID none 30 minutes MIS staff
card

7.Get the new ID and sign

at the log book
7.1Release ID and none 20 minutes MIS Staff
have the Library
User sign on the
logbook

TOTAL: 2 hours

5.Replacement for loss and subsequent instance/s loss of library card

Replace for loss library card for public school students and others

Office or Division: Readers Services Division/MIS

Classification: Simple

Type of Transaction: G2C

Who may avail: All QC residents only.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Any government issued ID SSS, GSIS, POST OFFICE, PAG-IBIG, LTO

Notary Public
• Affidavit of loss
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

1. Fill up application form 1.1Authenticate none 5 minutes Librarian/staff- in -

for lost Library ID membership charge

600
2.Get order of payment 2.1Provide order of none 5 minutes Librarian/staff- in-
from the Librarian/staff-in- payment charge
charge

3.Pay at the treasurer’s

office windows/counters 3.1. Students P30.00 45 minutes

50.00 Treasurer’s Office

Others Cashier
100.00

4.Present the OR to the Subsequent

Librarian/staff-in-charge loss
and fill out the application
form 4.1Give application none 5 minutes Librarian/staff- in-
form to the charge
applicant

5.Submit the application

form to the Librarian/staff-
in-charge and go to the 5.1 Receive the none 10 minutes MIS staff
MIS for picture taking submitted
application form for
6.Wait for processing of approval
ID

6.1Process the ID none 30 minutes MIS staff

7.Get the new ID and sign card
at the log book

7.1Release ID and none 20 minutes MIS Staff

have the Library
User sign on the
logbook

TOTAL: 2 hours

6. Overdue books
Payment of overdue fiction books from borrowers/clients
Office or Division: Readers Services Division

Classification: Simple

Type of Transaction: G2C

Who may avail: All QC residents only.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

601
 • Library Card Issued by QCPL

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Return the fiction 1.1 Locate book none 10 minutes Information Desk
book/s. card and Library Officer/ staff-in-
ID charge

1.2 Compute the none 15 minutes Information Desk

days of overdue officer/ staff-in-
and number of charge
fiction books
borrowed

1.3 Provide the none 5 minutes Information Desk

2.Pay at the Treasurer’s order of payment officer/ staff-in-
Office charge

2.1. none P1.00/ 45 minutes Treasurer’s Office

day per Cashier
3.Present the receipt to book
the Information Desk
Officer/staff-in-charge 3.1 Release the None 15 minutes Information Desk
and the library card Library ID and . officer/ staff-in-
clear the record of charge
the borrower to the
record book
P1.00/
TOTAL: day per 1 hour 30 minutes
book

7. Charging of cellphones, laptops and other gadgets

Charging of cellphones, laptops and other gadgets to the designated charging stations.
Office or Division: Readers Services

Classification: Simple

Type of Transaction: G2C

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Library Card or Issued by QCPL

• Any valid ID School/office ID, SSS, GSIS, POST OFFICE, PAG-
IBIG, LTO

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID

602
1. Go to the Information 1.1Register in the P20.00 3 minutes Information Desk
Desk for the charging Record Book the per hour Officer/staff-in-charge
request form personal information
of the client, to
indicate the requested
hours of charging,
amount to be paid,
2. Fill-up the order of etc.
payment form and pay at 2.1 none none 2 minutes Treasurer’s Office
the Treasurer’s Office counters/ windows
3. Go to the available
charging station in any of
the sections in the
Readers Services.

4. Pull out the charger

when you are finished with
the time requested is
already consumed. 3.1 Receive the form none 45 minutes Librarian/staff- in-
to be shown to the charge
Staff assigned in the
charging station and
start charging.
4.1Notify the client on none none Librarian/staff- in-
the required time of charge
charging
P20.00
TOTAL: 50 minutes
per hour

8. Request for bookmobile and puppet shows

Conduct of bookmobile and puppet show by requesting schools, other libraries and institutions
to be conducted in their places.

Office or Division: Library Extension Division-Recreation Section

Classification: Simple.

Type of Transaction: G2C

G2G
Who may avail: All within Quezon City and other cities/municipalities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Letter request addressed to the City Head of Office/Principal of requesting office.

Librarian, indicating objectives of
conducting such activity, date, place or
location of the activity, who are the
prospective participants and estimated
number of attendees.

603
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.Prepare letter of 1.1Forward the none 2 hours Receiving Clerk

request addressed to letter of request to
the City Librarian the Asst. City
maybe sent thru the Librarian upon
email address of the receipt
library
1.2 Asst. City none 4 hours Asst. City
quezoncitypubliclibrary
@yahoo.com Librarian assesses Librarian
the request and
prepare and submit
recommendations
to the City Librarian
for approval

1.3 Further None 1 day City Librarian

recommendations
from the City
Librarian whether
approved or
disapproved
because of conflict
or recommending
other options for
the requesting
party to follow

2.Follow-up request 2.1 Answer back none 2 hours Receiving clerk

after 3 days the letter request
thru the email
address of the
requesting party

604
 3.If approved, further 3.1 Recreation none 1 day
coordinate with the Section to
library coordinate with the
party until the
actual show.

TOTAL: 3 days

9. E-Government registration
Online registration of NBI, DFA, PAG-IBIG, PHILHEALTH, ETC

Office or Division: Library Extension Division- E-Gov Section

Classification: Simple.

Type of Transaction: G2C

G2G
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Government issued ID SSS, GSIS, POSTAL, PAG-IBIG, LTO

• Google/Email account Online/internet registration

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Get application form 1.1 Give application none 5 minutes e-Gov Staff
from the MIS staff form to
client/applicant
2.1 Assist the none 10 minutes e-Gov staff
2. Fill-up application form
clients/applicant on
how to fill-up forms

3.1 Receive none 5 minutes e-Gov staff

Application Forms
and encode/ process
3. Submit application form
online registration of
to E-Gov staff
applicants.

4.1 Print schedule/ none 5 minutes e-Gov staff

reference number
and give to the
applicant

605
4.Wait for the print out of
the reference number

5. Receive printed 5.1 Provide logbook none 5 minutes e-Gov staff

schedule/reference for the client to log
number for the NBI out
6. Pay at any Automated 6.1 none P155.00 to none Bayad centers
Payment/Bayad Centers P170.00 staff
P155.00 to
TOTAL: 30 minutes
P170.00

10. Purchase of books published

Purchase of the books published by the QCPL to the public.

Office or Division: Library Extension Division- Publication Section

Classification: Simple.

Type of Transaction: G2C

G2G
Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Any Valid ID upon entering the library Office/school ID, Postal, SSS, GSIS, Driver’s
License, etc.

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Request an entry from 1.1 Orient and none 15 minutes Librarian-in-

the guard on duty to go to explain to the client charge
the Publication Section. the process/manner
Log-in in the visitor’s of purchase
record book.
2.1 Provide order of none 10 minutes Librarian-in-
2. Get order of payment payment to the client charge
from the person in charge to fill up
and fill up the form.
3.1 none Depends on 45 minutes Treasurer’s Office
the price of counters/
3. Pay at the Treasurer’s the book windows cashier
Office windows/counter

4.1 Validate the none 2 minutes Librarian-in-

Official Receipt charge
4.Present the OR to the
Publication Section

606
5. Get the book 5.1Release the book none 3 minutes Librarian-in-
purchased and ensure purchased and charge
that book pass is issued. provide book pass to
the client.
6. Show the book pass 6.1Check the book, none 5 minutes Security
and the book purchased copy of order of personnel
to the security personnel payment and gate
for clearance. pass signed by the
librarian
Depends on
TOTAL: the price of 1 hr. 20 mins.
the book

607
 QUEZON CITY TOURISM DEPARTMENT

1. ISSUANCE OF TOURISM CERTIFICATE OF REGISTRATION/

ENDORSEMENT FOR ACCREDITATION TO DEPARTMENT OF TOURISM
(DOT) and TOUR GUIDE’S ID.

The Tourism Certificate of Registration/Endorsement for Accreditation or Tour Guide’s ID is

issued to tourism establishments and/or tour guides that submitted the minimum requirements
and paid the corresponding registration/identification card fee. The certification contains basic
information about the tourism establishment and/or about the tour guide and certifies that the
establishment and/or the guide is registered with QC Tourism Department.

Office/Department: Q.C. Tourism Department

Classification: Simple
Type of Transaction: G2B – Government to Business Entity
Who May Avail: QC Tourism Establishments’ Owners/Operators
Tour Guides
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. For New Applicant-Tourism Establishments

Registration Application Form Tourism Desk, QC Tourism

Department, QC Hall
(1 Original Copy)
Business Permit Application Form Business Permits and Licensing Dept.,
(1 photocopy, present original copy ) QC Hall
Department of Trade and Industry/ Department of Trade and Industry /
Securities and Exchange Securities and Exchange Commission
Commission Registration
(1 photocopy, present original copy)
Barangay Clearance Barangay Hall where the business
address is located
(1 photocopy, present original copy)

Tax Bill and Official Receipt for the QC Treasurer’s Department

Current Year that includes Tourism Assessment Windows and Cashier
Registration Fee
(1 photocopy, present original copy)
Additional Requirement For Travel
Agency Only
Surety Bond (1 Original Copy) Bonding Agencies/Companies
(Insurance Coverage: P500,000.00)
B. For New Applicant - Tour Guide

608
Registration Application Form Tourism Desk, QC Tourism
Department
(1 Original Copy)
QC Hall
NBI or Police Clearance NBI Office or QC Police Department,
NGA Bldg., QC Hall
(1 photocopy, present original copy)
Certificate of Tour Guiding Seminar Department of Tourism (DOT),
or Accreditation from Dept. of
Makati City
Tourism
(1 photocopy, present original copy)
Official Receipt for the Current Year that QC Treasurer’s Department Cashier
includes Tourism Registration Fee
(1 photocopy, present original copy)
C. For Renewal of Certificate of Registration – Tourism Establishments
Registration Application Form (1 Tourism Desk, QC Tourism
Original Copy) Department

Current Business Permit Business Permits and Licensing Dept.,

QC Hall
(1 photocopy, present original copy)
Tax Bill and Official Receipt for the QC Treasurer’s Department
Current Year that includes Tourism Assessment Windows and Cashier
Registration Fee
(1 photocopy, present original copy)
Additional Requirement For Travel
Agency Only
Surety Bond (1 Original Copy)
Bonding Agencies/Companies
(Insurance Coverage: P500,000.00)
D. For Renewal of Certificate of Registration/I.D. - Tour Guide
Registration Application Form Tourism Desk, QC Tourism
Department
(1 Original Copy)
NBI or Police Clearance NBI Office or QC Police Department,
NGA Bldg., QC Hall
(1 photocopy, present original copy)
Official Receipt for the Current Year QC Treasurer’s Department Cashier
that includes Tourism Registration
Fee
(1 photocopy, present original copy)
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTION TO BE TIME RESPONSIBLE
PAID
1. Secure Give application None 1 minute Tourism
Application Form at form to the Receptionist/
tourism desk and applicant
fill it up then return

609
 it with complete then evaluates Tourism
requirements to completeness of Assistant
tourism assistant. requirements.
(Tourism
Services
Division)

2. Wait for the Process the None 9 minutes Tourism

Release of application for Receptionist/
Certificate of Tourism
Tourism
Registration/ Assistant and
Certificate of
Endorsement to encoder
Registration/
DOT/ Tour Guide’s
Endorsement to (Tourism
I.D.
DOT/ Services
Division)
Tour Guide’s I.D

3. Wait for the Approve/sign the None 1 minute Department

Release of requested Head, Division
Certificate of Certificate of Head (Tourism
Registration/ Registration/ Services
Endorsement to Endorsement for Division)
DOT/ Tour Guide’s DOT
I.D Accreditation
/Tour Guide’s ID

4. Claim Tourism Release Tourism None 1 minute Tourism

Certificate of Receptionist/
Certificate of
Registration/ Tourism
Registration/
Assistant
Endorsement/
Endorsement/ Tour
Tour Guide’s I.D. (Tourism
Guide’s ID by
Services
signing in the
Division)
logbook

TOTAL None 12 Minutes

Note:
Processing time starts upon acceptance of application with complete requirements.

2. IMPLEMENTATION OF EVENTS / ACTIVITIES / PROJECTS

The Quezon City Tourism Department implements/coordinates tourism, historical, culture

and arts events and activities.

Office/Department: Q.C. Tourism Department

Classification: Simple to Complex
Type of Transaction: G2G - Government to Government

610
 G2C – Government to Citizen
Who May Avail: Government Agencies/Organizations
Non-Government
Organization/Associations
Civic Organizations
All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Communication/Letter from Written by concerned party/
concerned Party
requesting party

(Request letter/Transmittal/
Endorsement/Referral)

CLIENT STEPS AGENCY ACTION FEES TO PROCES- PERSON

BE PAID SING RESPONSIBLE
TIME
1. Forward the Welcome the client and None 1 minute Receiving Clerk
communication/ receives/ evaluates (Admin. Group)
letter/ communication/
endorsement/
endorsement/
referral/ request/
referral/request/
transmittal to
transmittal
Receiving Desk
2. Leave the Forward the None 1 minute Receiving Clerk
Office/ endorsement/ referral/ (Admin. Group)
request to the Head of
Waits for the
Office/Action Officer
action on the
request
3. None Refer the matter to the None 1 day Head of Office/
concerned division Action Officer
head/s

4. Attend to the Process the request/ None 1-3 days Concerned

queries or referral etc. (which may Division Heads
Depends
coordination include communicating
on type,
meetings. with the requesting
date and
party)
magnitude
of event/
activity
Submits evaluation /
recommendation to the
Head of Office

5. None Head of Office/Action None 1-2 days Head of

Officer act on the Office/Action
recommendation and Officer
returns it to the
concerned Division

611
 6. Wait for Inform the requesting None Concerned
coordination/ party of the action
Division Head
feedback taken

7. Participate in Start Pre- None 7 days to Concerned

Preparation of Implementation 90 days Division Head
Event/ Activity/ Activities
Depends
Projects
Coordinate with on type,
concerned date and
agencies/offices/ magnitude
individuals of event/
Holds Meetings activity
Conducts Dry-Runs/
Rehearsals, etc.
8. Participates / Implementation / None 1-2 days Concerned
implements Execution of Division Head
Depends
event Event/Activity/Project
on type,
date and
magnitude
of event/
activity

9.None Preparation of After- None 1 day Concerned

Activity Report Division Head
TOTAL None 10 – 100
days

*Total days of preparation and implementation of event/activity largely depend on date, type and
magnitude of event/activity and the requesting party.

612
 QUEZON CITY VETERINARY DEPARTMENT

Central/Head Office
External Services

1. Meat Inspection (Post-Abattoir)

The inspection of carcasses and parts shall be carried out systematically to ensure the
detection of lesion and abnormalities. Only meat and edible offal fit for human consumption
shall pass the inspection.

Office or Division: Food Hygiene and Regulatory Division

Classification: External Service

Type of Transaction: Field

Who may avail: Market

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Meat Inspection Certificate National Meat Inspection Service and

City Veterinary Department
(Food Hygiene and Regulatory Division)

Certificate of Meat Inspection National Meat Inspection Service

Meat Handlers ID City Veterinary Department

Health Certificate City Health Department

Veterinary Clearance City Veterinary Department

Meat Transport Vehicle City Veterinary Department

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Bring carcass meat 1. Receive carcass None 1 minute / head Meat Inspector
to single entry loading meat
bay
2. Wait for the counter 2. Counter check None 1 minute / head Meat Inspector
checking of meat carcass meat
3. Present Meat 3. Inspect and None 1 minute / head Meat Inspector
Inspection Certificate evaluate Meat
inspection
Certificate

2. Meat Inspection (Abattoir Inspection)

613
 Ante-mortem inspection shall be conducted prior to the slaughter to ensure the protection of
consumers and slaughterhouse personnel from zoonotic and/or meat-bourne diseases,
ensure animal health by monitoring animal diseases and uphold animal welfare practices.

Office or Division: Food Hygiene and Regulatory Division

Classification: External Service

Type of Transaction: Field

Who may avail: Slaughterhouse

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Shipping Permit Bureau of Animal Industry

Health Certificate City Health Department

Veterinary Health Certificate City Veterinary Department

Meat Handlers ID City Veterinary Department

Meat Transport Vehicle City Veterinary Department

Veterinary Clearance City Veterinary Department

Negative African Swine Fever Result Bureau of Animal Industry

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Present Shipping 1. Receive live None 1 minute / Meat Inspector
Permit and Health animals and ask for head
Certificate the shipping permit
and health
certificate
2. Present animal for 2. Ante-Mortem Ante-Mortem 3 minutes / Meat Inspector
Ante-Mortem Examination of Fee/Permit head
Examination animal Fee
3. Present slaughtered 3. Post-Mortem Post-Mortem 5 minutes / Meat Inspector
animal for Post Mortem Examination of Fee/Slaughte head
Examination Slaughtered Animal r fee for
public
consumption
4. Present slaughtered 4. Marking of the None 1 minute / Meat Inspector
animal for marking slaughtered animal head
5. Ask and receive 5. Issue Meat None 15 seconds / Meat Inspector
Meat Inspection Inspection permit
Certificate Certificate

3. Anti-Rabies Vaccination
The Department shall implement a program to ensure that all animals within the territorial
jurisdiction of Quezon City are vaccinated in accordance with the Code and this IRR. In all
cases, the vaccination of animals shall be performed by a duly licensed Veterinarian or a
trainee vaccinator under the control and supervision of licensed Veterinarian

Office or Division: Animal Care and Disease Control Division

Classification: External Service

Type of Transaction: Field

Who may avail: All residents of Quezon City

614
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card Any Government Issued ID

Registration Card City Veterinary Department

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Bring dog/cat for anti- 1. Renders None 1 minute Receiving Clerk
rabies vaccination assistance
2. Fill up the record 2. Check/Verify the None 1 minute Receiving Clerk
book record book
3. Surrender dogs/cats 3. Interview the pet None 3 minutes Veterinarian
for consultation owner about the
health condition of
the animal
4. Wait until the dog is 4. Inject Anti-Rabies None 1 minute Veterinarian
vaccinated vaccine

4. Spay and Neuter

The City Veterinary Department shall implement a program to spay and neuter all dogs
and cats within the territorial jurisdiction of Quezon City, particularly owned, possessed,
or kept as companion animals.

Office or Division: Animal Care and Disease Control Division

Classification: External Service

Type of Transaction: Field

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card Any Government Issued ID

Registration Card City Veterinary Department

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Fill up registration 1. Check/Verify the None 1 minute Receiving Clerk
form registration form
2. The owner will bring 2. The Veterinarian None 30 minutes Veterinarian
the dog/cat to the will interview the pet
Veterinarian in charge owner about the
health condition of
the animal. If the
dog is physically fit
the Veterinarian will
weigh, inject
anesthesia and
conduct the surgery
3. Wait until the dog is 3. Issue None 10 minutes Veterinarian
spayed/ neutered prescriptions and
ensure that the
Dog/cat is in safe
condition.

615
 Central/Head Office
Internal Services

1. Licensing of Meat Handlers/Butcher

Meat Handlers and Butchers are required to register and secure and individual Meat
handler’s and Butchers license annually, to ensure their fitness and qualification for the job

Office or Division: Administrative Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: Meat Handlers, Meat Cutting Operators, Dressers, Cutters, Vendors,
Processors, Meat Dealers, Butchers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

ID Picture (1x1)

Health Certificate City Health Department

NBI or Police Clearance National Bureau of Investigation

Quezon City Police Department

Occupational Permit Business Permit and Licensing Department

Completion of meat Handling and Butcher’s City Veterinary Department

Seminar
Proof of payment City Veterinary Department

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Submit complete 1. Receive and None 2 minutes Receiving Clerk
requirements evaluate required
documents
2. Fill up Meat 2. Check/Verify the None 3 minutes Receiving Clerk
Handler’s Application application form
Form
3. Payment 3. Collects Payment P 200.00 1 minute Office Clerk

4. Attend Seminar 4. Conducts None 30 minutes Office Clerk

seminar to the
applicant/client
regarding proper
handling of meat
5. Claim Meat Handler’s 5. Release the Meat None 5 minutes Releasing Staff
ID Handler’s ID

2. Renewal of Meat Handlers/Butcher

Meat Handlers and Butchers are required to register and secure and individual Meat
handler’s and Butchers license annually, to ensure their fitness and qualification for the job

Office or Division: Administrative Division

616
Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: Meat Handlers, Meat Cutting Operators, Dressers, Cutters, Vendors,
Processors, Meat Dealers, Butchers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

ID Picture (1x1)

Health Certificate City Health Department

Old Meat Handlers ID City Veterinary Department

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Surrender old Meat 1. Receive and None 2 minutes Receiving Clerk
handlers/butchers ID Evaluate old Meat
Handlers/Butchers
ID
2. Fill up Meat 2. Check/Verify the None 2 minutes Receiving Clerk
handlers/Butchers Form application form
3. Payment 3. Collect Payment P 200.00 1 minute Office Clerk

4.Claim Meat Handler’s 4. Release the Meat None 5 minutes Releasing Staff
ID Handler’s ID

3. Veterinary Clearance
Business establishments and other business involved in meat trade and other channels shall be
required to secure Veterinary Clearance from the Department, as a condition precedent for the
issuance of business permit to operate.

Office or Division: Administrative Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: Wet Market, Flea Market, Rolling Stores, Meat Shops, Lechon Houses and
Stands, Places frequented by ambulant vendors, Supermarkets and
Groceries, Restaurants, Canteens and Eateries establishment operating
within Quezon City, Catering Services, Hotels , Apartelles and the like, Pet
shops and Pet trading, Veterinary Clinics, Slaughterhouses, Cold Storages,
Meat Processing Plants, Other similar business

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Inspection report submitted by the Meat City Veterinary Department

Inspector
Health Certificate City Health Department

Meat Handler’s License City Veterinary Department

Veterinary Clearance Fee as indicated in the City Veterinary Department

Order of Payment
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Fill up Veterinary 1. Check/Verify the None 2 minutes Receiving Clerk
Clearance Form application form

617
2. Submit complete 2. Check and None 3 minutes Receiving Clerk
requirements Review the totality
of the supporting
documents
3. Payment 3. Collect Payment P 200.00 1 minute Office clerk

4. Claim Veterinary 4. Release the None 5 minutes Releasing Clerk

Clearance Veterinary
Clearance

4. Renewal of Veterinary Clearance

Business establishments and other business involved in meat trade and other channels shall
be required to secure Veterinary Clearance from the Department, as a condition precedent for
the issuance of business permit to operate.

Office or Division: Administrative Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: Wet Market, Flea Market, Rolling Stores, Meat Shops, Lechon Houses and
Stands, Places frequented by ambulant vendors, Supermarkets and
Groceries, Restaurants, Canteens and Eateries establishment operating
within Quezon City, Catering Services, Hotels , Apartelles and the like, Pet
shops and Pet trading, Veterinary Clinics, Slaughterhouses, Cold Storages,
Meat Processing Plants, Other similar business

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Meat Handler’s License City Veterinary Department

Photocopy of the Old Veterinary Clearance

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Submit the 1. Check old None 2 minutes Receiving Clerk
photocopy of the old Veterinary
Veterinary Clearance Clearance and
Supporting
documents
2. Fill up Veterinary 2. Check/Verify the None 2 minutes Receiving Clerk
Clearance Form application form
3. Payment 3. Collect Payment P 200.00 1 minute Office Clerk

4. Claim Veterinary 4. Release the Releasing 5 minutes Releasing Clerk

Clearance Veterinary Staff
Clearance

5. Meat Transport Vehicle

Only vehicles registered with the department shall be allowed to transport / deliver meat and
meat product to and fro and within the City.

Office or Division: Administrative Division

618
Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All Meat Transport Vehicle that deliver meat and meat products to and from,
and with the City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

LTO Registration Land Transportation Office

Picture of the Vehicle

(Front, Back Side, Inside)

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Submit the 1. Check the None 1 minute Receiving Clerk
photocopy of the LTO documentary
registration and picture requirements
of the vehicle

2. Fill up Meat 2. Check/Verify the None 2 minutes Receiving Clerk

Transport Vehicle Form application form
3. Payment 3. Collect Payment P 500.00 1 minute Office Clerk

4. Claim Meat 4. Release Meat None 2 minutes Releasing Clerk

Transport Vehicle Transport Vehicle
Sticker Sticker

6. Renewal of Meat Transport Vehicle

Only vehicles registered with the department shall be allowed to transport / deliver meat and
meat product to and fro and within the City.

Office or Division: Administrative Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All Meat Transport Vehicle that deliver meat and meat products to and from,
and with the City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

LTO Registration Land Transportation Office

Picture of the Vehicle

(Front, Back Side, Inside)

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Submit the 1. Check the None 1 minute Receiving Clerk
photocopy of the LTO documentary
registration and picture requirements
of the vehicle

2. Fill up Meat 2. Check/Verify the None 2 minutes Receiving Clerk

Transport Vehicle Form application form

619
3. Payment 3. Collect Payment P 500.00 1 minute Office Clerk

4. Claim Meat 4. Release Meat None 2 minutes Releasing Clerk

Transport Vehicle Transport Vehicle
Sticker Sticker

7. Registration of Meat Establishment

All Meat establishments shall be mandated to secure their registration certificates from the
Department prior to the issuance of Major’s/ Business permit before they can operate.

Office or Division: Administrative Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: Slaughterhouses, Cold Storage, Meat Processing Plants, Other similar
business operating withing the territorial jurisdiction of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Sanitary Permit

Picture of Meat Establishment

NMIS Accreditation National Meat Inspection Service

Veterinary Clearance Fee City Veterinary Department

Business Permit Business Permit and Licensing Department

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Fill up the 1. Check/Verify the None1 2 minutes Receiving Clerk
Registration Form application form

2. Submit complete 2. Check and None 3 minutes Receiving Clerk

requirements review
completeness of
supporting
documents
3. Wait for the ocular 3. Ocular inspection None Within two Meat Inspector
inspection and and evaluation of weeks upon
evaluation Meat submission of
Establishments the complete
documents (30
minutes)
4. Payment 4. Collects Payment P 500.00 1 minute Office Clerk

5. Claim Meat 5. Meat None 5 minute Releasing Staff

Establishment Establishment
Certificate Certificate

8. Shipping Permit
All Animals to be transported must have Shipping Permit to assure that the animal is free from
any diseases.

Office or Division: Administrative Division

620
Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Vaccination Record

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Submit Documentary Evaluate required None 3 minutes Receiving Clerk
Requirement document

2. Payment Collects Payment P 50.00 / 1 minute Office Clerk

head
3. Claim Shipping Release the None 2 minutes Releasing Staff
Permit Shipping Permit

9. Mandatory Registration and Dog tagging

Wo person shall own, possess keep or harbor any dog aged three (3) months or more within
the territorial jurisdiction of Quezon City unless such does is registered with the QCVD
Department shall issue and registration tag to each registers dog’s collar or harness. Any
animals subject to registered requirement provided for herein, found to be unregistered, shall
be subject to compulsory registration.

Office or Division: Animal Care and Disease Control Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Bring dogs/cats for 1. Render None 1 minute Receiving Clerk
anti-rabies vaccination assistance

2. Fill up the record 2. Check/Verify the None 1 minute Receiving Clerk

book record book
3. Submit dogs/cats for 3. Interview the pet None 5 minutes Veterinarian
registration and dog owner about the
tagging health condition of
the animal
4. Wait until the dog is 4. Inject Anti-Rabies None 1 minute Veterinarian
registered and tagged vaccine

10. Surrender/Pickup of Animals

621
 Animals that are sick, of old age, virials or dangerous that are surrendered and picked up by
the City Pound Truck shall be charged five hundred Pesos (Php 500.00) regardless of the
number of animals surrendered. The Department shall keep record of all animals surrendered,
including the names and address of animals owners as well as circumstance that led to the
surrender.

Office or Division: City Pound Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card Any government issued ID

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Fill up 1. Receive None 3 minutes Receiving Clerk
Surrender/Pickup form Surrender/Pickup
form and interview
the applicant
2. Payment 2. Accept payment P 500.00 1 minute Office Clerk

3. Wait for the 3. Schedule the None Within the City Pound
scheduled pick-up of date and time of week Personnel
the surrendered animal pick-up of the
surrendered animal

11. Redemption of Impounded Animals

The Department is hereby authorized to impound any stray, feral and confiscated animals
within the territorial jurisdiction of Quezon City. In order to obtain the release of an impounded
animal the owner, he/she shall provide proof of ownership of the animal, register the animal if
not registered, and pay five hundred pesos (Php 500.00) per day to cover the cost of
impoundment and maintenance.

Office or Division: City Pound Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME

622
1. Secure a gate pass 1. Issue a gate pass None 2 minutes Receiving Clerk
to enter the City Pound for person/persons
area redeeming their
animal
2. Identify caught 2. Render None 5 minutes City Pound
dog/cat Assistance Personnel

3. Payment 3. Collect payment P 500.00/day 1 minute Office Clerk

4. Redeem animal at 4. Release the None 5 minutes City Pound

the City Pound Area impounded animal Personnel
to the owner

12. Adoption of Animals

The Veterinarian assigned to the Quezon City Pound by the Department shall screen all potential
adopters that they possess the capability to care for the animal sought to be adopted in
accordance with this Code, this IRR and all applicable laws and regulations.
Office or Division: City Pound Division

Classification: Internal Service

Type of Transaction: Walk-in

Who may avail: All residents of Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Identification Card All government issued ID

AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS PAID TIME
1. Secure gate pass 1. Assist the None 1 minute Receiving Clerk
from the front desk applicant/client

2. Choose an animal at 2. Assess, evaluate, None 5 minutes City Pound

the impound site and determine the Veterinarian/Pound
person’s capability Keeper
and fitness to adopt
the animal
3. Fill up the adoption 3. Receive adoption None 3 minutes City Pound
form at the City Pound form filled up by Veterinarian/Pound
applicant and Keeper
submitted to City
Pound Veterinarian
for final assessment
4. Payment of adoption 4. Accept Payment P 500.00 1 minute Office Clerk
fee
5. Claim Animal 5. Release of the None 5 minutes City Pound
Adopted animal along with Personnel
the legal documents

623
 QUEZON CITY DISASTER RISK REDUCTION AND
MANAGEMENT OFFICE

ADMINISTRATIVE AND TRAINING SECTION SERVICES

Process requests for training on the following:
1. Disaster Preparedness
2. Quezon City Initiatives & Programs
3. Earthquake Drill Evaluation
4. Basic First Aid and Basic Life Support
5. CBDRRM Training
6. ELSAROC Training
7. Other trainings and services related to DRRM
8. Basic Boat Handling / Water Search and Rescue (WASAR)

Office or Division: Administrative and Training Section

Classification: Simple
Type of Transaction: G2C, G2B, G2G
Who may avail: Quezon City Constituents / Other interested
requesting parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter or thru our email
(qcdrrmo@gmail.com)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Client will 1.1. Accept and None Clerk
give letter of record letter
request for 5 minutes
training
/seminar
2. Approval 2.1. Assign a None Admin and
from the Head, Trainer who will 5 minutes Training Section
QCDRRMO handle the request Chief
3. Client will 3.1 Coordinate to None Pool of Trainers
coordinate at the requesting QCDRRMO
QCDRRMO party for a 10 minutes
coordination
meeting
4. Client will 4.1 Conduct None Trainer
facilitate the training and submit Assigned
training / after activity report
seminar
request
TOTAL 20 minutes

Research and Planning Section Services

Process requests on the following:

1. Educational Visit Bench Marking / Lakbay Aral

2. Request for Interview

624
 3. Research Materials
4. Information Education Campaign

Office or Division: Research and Planning Section

Classification: Simple
Type of Transaction: G2C, G2B, G2G
Who may avail: Quezon City Constituents / Other interested
requesting parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter or thru our email
(qcdrrmo@gmail.com)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Client will 1.1. Accept and None 5 minutes Clerk
give letter of record letter
request for
interview or
related
research
materials
1.2. Approval from 5 minutes Research and
the Head, Planning
QCDRRMO Section Chief
1.3. Providing 10 minutes Pool of Trainers
requested QCDRRMO
documents
TOTAL 20 minutes

Operations and Warning Section Services

Provides services on the following:
1. Emergency Medical Services
2. Search and Rescue
3. Ambulance Transfer / Stand By
4. Request for CCTV Footages
5. Request for inspection

Office or Division: Operations and Warning Section

Classification: Simple
Type of Transaction: G2C, G2B, G2G
Who may avail: Quezon City Constituents / Other interested
requesting parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter or thru phone calls
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
EMS and SAR Operations
1. Call thru the 1.1. Accept phone None 5 minutes Communication
emergency call Officer
hotline
2. Discussion 2.1. Dispatching of 5 minutes Deputy for
on Incidents EMS / SAR units Operations
situation and

625
patients
Information
3. Patients / 3.1. EMS TEAM 10 minutes Team Leader
Incidents assigned
assessment
providing
immediate
care
4. Patients 4.1. EMS / SAR 10 minutes Team Leader
transfer to the TEAM assigned
Hospital
TOTAL 30 minutes

CONDUCTION AND INSPECTIONS

1. Client will 1.1. Accept and 5 minutes Clerk
give letter of record letter
request for
Stand By
Ambulance
2. Approval 2.1. Assign a team 5 minutes Operations and
from the Head, to handle the Warning
QCDRRMO request Section Chief
3. Dispatching 3.1. EMS / 5 minutes Deputy for
of Ambulance Inspection Team Operations
TOTAL 15 minutes

AMBULANCE TRANSFER PROCESS

1. Client will 1.1. Accept and None 5 minutes Clerk
give letter of record letter
request for
Stand By
Ambulance
2. 2.1. Dispatching of None 5 minutes Deputy for
Coordination EMS Operations
to Hospital
Patient Status
/ Fit to travel
3. Patients / 3.1. EMS TEAM None 10 minutes Team Leader
Incidents assigned
assessment
providing
immediate
care
4. Patients 4.1. EMS / SAR None 10 minutes Team Leader
transfer to the TEAM assigned
Hospital
TOTAL 30 minutes

626
 QUEZON CITY HEALTH DEPARTMENT

1. ISSUANCE OF HEALTH CERTIFICATES for NEW APPLICANTS who will

avail of the laboratory services from any QCHD CLINICAL
LABORATORY
The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen
All individuals seeking employment or currently employed in Food
Who may avail:
& Non - Food establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)
Official Receipt of payment for health
certificate, laboratory examinations
City Treasurer’s Office - Cashier
(stool and sputum) and HIV Seminar
fees
Proof of valid HIV Seminar from DOH
or any related agency or institution Applicant / Citizen
(1 original, if applicable)
Additional Requirements for below 18
years old applicant:
> Parental / Guardian Consent Parent / Guardian of Applicant
(1original);
> Birth Certificate (1 original); Philippine Statistics Authority
> Valid ID of parent / guardian Parent / Guardian of Applicant
giving consent (1 original)
Sputum & Stool Examination Result
QCHD – Clinical Laboratory – Releasing Clerk
Form (QCG-QCHD-SS-QP-F33)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00

627
 Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00
HIV Seminar
Fee: PHP 50.00
3. Submit 3. Validate Official NONE 2 hours Receiving Clerk
Laboratory Receipt at the QCHD
Specimen Clinical
3.1. Check the Laboratory
following:
3.1.1. Specimen’s
quality & quantity;
3.1.2. Proper
labelling of the
specimen
containers

3.2. Issue claim

stub

3.3. Process Medical

required laboratory Technologist
examinations
4. Scheduling of 4. Provide NONE 5 minutes Clerk assigned
HIV Seminar schedule of HIV at HIV Seminar
seminar
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
5. Attend HIV 5. Conduct HIV NONE 50 minutes HIV Seminar
Seminar lecture trained
Personnel
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
6. Claim 6. Issue laboratory NONE 7 minutes Releasing Clerk
Laboratory results and Health (QCHD Clinical
Results and Certificate to Laboratory &
Health Applicants HIV Seminar
Certificate Room)
Note: All results with
abnormal laboratory
findings shall be
referred to City Clinic
for appropriate
treatment prior to
issuance of Health
Certificate.
3 hours & 9
TOTAL PHP 262.00 minutes

628
 If with valid
HIV Seminar
Certificate:
2 hours &14
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.

2. ISSUANCE OF HEALTH CERTIFICATES for NEW APPLICANTS who will

avail of the laboratory services from a RECOGNIZED LABORATORY

The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple

Type of Transaction: G2C – Government to Citizen

All individuals seeking employment or currently employed in Food

Who may avail:
& Non - Food establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)

Official Receipt of payment for health

City Treasurer’s Office - Cashier
certificate and HIV Seminar fees
Laboratory results of the following:
➢ Stool Examination (valid
within 3 months from date of
examination)
Any recognized laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from
date of examination)

Note: All results with abnormal

laboratory findings shall be referred to
City Clinic for appropriate treatment.
Proof of valid HIV Seminar from DOH
or any related agency or institution Applicant / Citizen
(1 original, if applicable)
Additional Requirements for below 18
years old applicant:
> Parental / Guardian Consent Parent / Guardian of Applicant
(1 original);
> Birth Certificate (1 original); Philippine Statistics Authority
> Valid ID of parent / guardian Parent / Guardian of Applicant
giving consent (1 original)

629
 FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00

HIV Seminar
Fee: PHP 50.00
3. Scheduling of 3. Provide NONE 5 minutes Clerk assigned
HIV Seminar schedule of HIV at HIV Seminar
seminar (Line 3)
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
4. Attend HIV 4. Conduct HIV NONE 50 minutes HIV Seminar
Seminar lecture trained
Personnel
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
5. Claim Health 5. Issue Health NONE 2 minutes Releasing Clerk
Certificate Certificate to at HIV Seminar
Applicants Room
1 hour & 4
TOTAL PHP 125.00
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.

3. ISSUANCE OF HEALTH CERTIFICATES for RENEWAL APPLICANTS

who will avail of the laboratory services from any QCHD CLINICAL
LABORATORY
The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple

Type of Transaction: G2C – Government to Citizen

All individuals currently employed in Food & Non - Food

Who may avail:
establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

630
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)
Official Receipt of payment for health
certificate, and laboratory City Treasurer’s Office - Cashier
examinations (stool and sputum)
Previous year Health Certificate /
Card Applicant / Citizen

Additional Requirements for below 18

years old applicant:
> Parental / Guardian Consent Parent / Guardian of Applicant
(1 original);
> Birth Certificate (1 original); Philippine Statistics Authority
> Valid ID of parent / guardian Parent / Guardian of Applicant
giving consent (1 original)
Sputum & Stool Examination Result
QCHD – Clinical Laboratory – Releasing Clerk
Form (QCG-QCHD-SS-QP-F33)

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00

Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00
3. Submit 3. Validate Official NONE 2 hours Receiving Clerk
Laboratory Receipt at the QCHD
Specimen Clinical
3.1. Check the Laboratory
following:
3.1.1. Specimen’s
quality & quantity;
3.1.2. Proper
labelling of the
specimen
containers

3.2. Issue claim

stub

3.3. Process
required laboratory Medical
examinations Technologist

631
4. Claim 4. Issue laboratory NONE 7 minutes Releasing Clerk
Laboratory results and Health (QCHD Clinical
Results and Certificate to Laboratory &
Health Applicants Line 2)
Certificate
Note: All results with
abnormal laboratory
findings shall be
referred to City Clinic
for appropriate
treatment prior to
issuance of Health
Certificate.
2 hours & 14
TOTAL PHP 212.00
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.

4. ISSUANCE OF HEALTH CERTIFICATES for RENEWAL APPLICANTS

who will avail of the laboratory services from a RECOGNIZED
LABORATORY
The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen

Who may avail: All individuals currently employed in Food & Non - Food
establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)

Official Receipt of payment for health

City Treasurer’s Office - Cashier
certificate
Laboratory results of the following:
➢ Stool Examination (valid
within 3 months from date of
examination)
Any recognized laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from
date of examination)

Note: All results with abnormal

laboratory findings shall be referred to
City Clinic for appropriate treatment.
Previous year Health Certificate /
Applicant / Citizen
Card
Additional Requirements for below 18
years old applicant: Parent / Guardian of Applicant

632
 > Parental / Guardian Consent
(1 original); Philippine Statistics Authority
> Birth Certificate (1 original); Parent / Guardian of Applicant
> Valid ID of parent / guardian
giving consent (1 original)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00
3. Claim Health 3. Issue Health NONE 5 minutes Releasing Clerk
Certificate Certificate to (Line 2)
Applicants
TOTAL PHP 75.00 12 minutes

ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.

5. ISSUANCE OF HEALTH CERTIFICATES (NEW & RENEWAL BULK

APPLICATION)
The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.

Bulk application involves fifteen (15) applicants and above, within the same establishment
or with the same owner or management, upon submission of a request letter for the
conduct of HIV Seminar from the establishment administrator, manager or representative,
addressed to the City Health Officer. The Sanitation Inspector assigned in the area will
conduct the said seminar orientation at an appropriate venue or site on an agreed
schedule where physical distancing is applicable.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Complex

Type of Transaction: G2C – Government to Citizen

All individuals seeking employment or currently employed in Food

Who may avail: & Non - Food establishments within Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Authorization Letter of Representative
with Identification Cards of Owner Establishment Owner / Manager / Administrator
and Representative
Request Letter for the conduct of HIV Establishment owner, manager or authorized
Seminar for Bulk Health Certificate
representative
application

633
Health Certificate Application Form QCHD - Environmental Sanitation Division - Clerk
(Bulk) - QCG-QCHD-ES-SOI-F44 assigned in Bulk Application
QCHD - Environmental Sanitation Division - Clerk
Order of Payment Form
assigned in Bulk Application
Official Receipt of payment for health
certificate, laboratory examinations
City Treasurer’s Office - Cashier
(stool and sputum) and HIV Seminar
fees (whatever is applicable)
HIV Seminar Attendance Sheet
QCHD - Environmental Sanitation Division - Clerk
(Form Health Certificate – 1) -
assigned in Bulk Application
QCG-QCHD-ES-SOI-F45
Sputum & Stool Examination Result
Form (QCG-QCHD-SS-QP-F33) QCHD – Clinical Laboratory – Releasing Clerk

Laboratory results of the following:

➢ Stool Examination (valid
within 3 months from date of
examination)
Any recognized laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from
date of examination)

Note: All results with abnormal

laboratory findings shall be referred to
City Clinic for appropriate treatment.
Previous year Health Certificate /
Applicant / Citizen
Card (for renewal applicants)
Proof of valid HIV Seminar from DOH
or any related agency or institution Applicant / Citizen
(1 original, if applicable)
Additional Requirements for below 18
years old applicant:
> Parental / Guardian Consent Parent / Guardian of Applicant
(1 original);
> Birth Certificate (1 original); Philippine Statistics Authority
> Valid ID of parent / guardian Parent / Guardian of Applicant
giving consent (1 original)

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Review the NONE 15 minutes Issuing
payment and presented Clerk
application form documentary
requirements;

1.1. Issue order of

payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00

634
 Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00

HIV Seminar
Fee: PHP 50.00
(for new
applicants)
3. Get Schedule 3. Process the NONE 20 minutes Receiving Clerk
& Attend HIV request letter for for Bulk
Seminar (for HIV Seminar Application
NEW
applicants) 3.1. Conduct 2 hours Sanitation
actual onsite HIV Inspector
Note: If valid HIV Seminar
Seminar
Certificate was
presented,
applicant will skip
this step
4. Present 4. Validate the NONE 15 minutes Releasing Clerk
documents after documents and assigned at Bulk
the conduct of prepare the Health Application
HIV seminar Certificate

4.1. Issue Claim 2 minutes

Stub

4.2. Process health 6 days

certificates
5. Claim Health 5. Issue Health NONE 10 minutes Releasing Clerk
Certificates Certificate to the assigned at Bulk
company Application
representative
TOTAL For each type 6 days, 2 hours
of applicant for & 7 minutes
BULK
application
processes:
1. New
applicant who
will avail of the
laboratory
services from
any QCHD
Clinical
laboratory -
PHP 262.00
2. New
applicant who
will avail of the
laboratory
services from a
recognized
laboratory –

635
 PHP 125.00

3. Renewal
applicant who
will avail of the
laboratory
services from
any QCHD
Clinical
laboratory -
PHP 212.00

4. Renewal
applicant who
will avail of the
laboratory
services from a
recognized
laboratory –
P75.00

ISSUANCE OF HEALTH CERTIFICATES (NEW & RENEWAL BULK APPLICATION) is

qualified for multi-stage processing.

6. ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW and

RENEWAL APPLICANTS who will avail of the laboratory services from
any QCHD CLINICAL LABORATORY

The YELLOW HEALTH CERTIFICATE or CARD is issued to a person employed as

masseur, masseuse, massage therapist, massage attendant, sauna bath attendant, guest
relation officer, sexy dancer, escort, model of night clubs and other related practitioners
but not limited to managers and other non-professional entertainers, upon compliance with
all the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen
All individuals seeking employment or currently employed in Fun
Who may avail: Establishments within Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Birth Certificate (Original PSA Copy) Philippine Statistics Authority
Marriage Certificate Philippine Statistics Authority

One 2 x 2 picture white

Two 1 x 1 ID picture background, with Applicant / Citizen
collar & sleeves

Order of Payment Form

QCHD - Environmental Sanitation Division - Clerk
Health Certificate Application Form assigned in Yellow Card Application
(QCG-QCHD-ES-SOI-F21)

636
Official Receipt of payment for health
certificate, laboratory examinations
(stool, sputum, VDRL, Gram Stain) City Treasurer’s Office - Cashier
and HIV or Massagist Seminar fees
(whatever is applicable)
Proof of valid HIV Seminar from DOH
Applicant / Citizen
or any related agency or institution
for new Entertainer applicants
(1 original, if applicable)
Laboratory Results of the following:
➢ Stool Examination (valid within
3 months from date of
examination) Any QCHD Clinical Laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from date
of examination)
➢ VDRL Any QCHD Social Hygiene Clinic
➢ Gram Stain
Sputum & Stool Examination Result
Form (QCG-QCHD-SS-QP-F33) QCHD – Clinical Laboratory – Releasing Clerk

Previous Yellow Health Certificate

Applicant / Citizen
(for Renewal Applicants)
Massagist’s Training Certificate (for
new Therapist applicants)
QCHD Training Office
Certificate of Appearance of Trainees
(QCG-QCHD-PERT-SOI-F19)

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get 1. Issue health NONE 2 minutes Issuing
Application certificate Clerk
Form, Order of application form
Payment and and order of
Pay Fees payment

1.1. Issue Official Processing fee 5 minutes City Treasurer’s

Receipt upon for Health Office Cashier
payment of Certificate
required fees PHP 75.00

Massagist
Course for NEW
Therapist
applicants –
PHP 100.00

HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00

637
 VD clearance
(good for 2
exams) –
PHP 200.00

Sputum exam –
P97.00

Stool exam –
P40.00
2. Submit 2. Validate Official NONE 2 hours Receiving Clerk
Specimen Receipt at the QCHD
Clinical
2.1. Check quality Laboratory
and quantity of
specimens
submitted

2.2. Check proper

labeling

2.3. Issue claim

stub

2.4.Processing and Medical

reading of Technologist
specimen
3. Claim Results 3. Validate ID Card NONE 5 minutes Laboratory Aide
or Releasing
3.1. Issue Clerk
laboratory
examination
results

Note: All results with

abnormal laboratory
findings shall be
referred to a
physician for
appropriate
treatment prior to
issuance of Health
Certificate.
4. Proceed to 4. Conduct NONE 20 minutes QCHD Social
QCHD Social Physical Hygiene Clinic-
Hygiene Clinic examination Medical Officer
for VDRL or Nurse
examination 4.1. Perform VD
Clearance

4.2. Release VDRL 1 hour

result

(If with abnormal

findings, client shall
be referred to the
physician for
treatment)

638
5. Get schedule 5. Enlist applicant NONE 5 minutes QCHD Training
and attend for Massagist Section
Massagist Training Personnel
Course Seminar
(for new 5.1. Conduct 2 days Massagist
Therapist training and issue (4 hours per Training
applicant) Certificate of day for 4 days) Facilitator
Appearance

5.1. Get 5.1.1. Conduct HIV 50 minutes HIV Seminar

schedule Seminar trained
and Personnel
attend HIV/AIDS
Seminar
(for new
Entertainer
applicant)
6. Claim Yellow 6.1. Review NONE 15 minutes Releasing Clerk
Certificate / documents assigned in
Card presented Yellow Card
Application
6.2. Processing of
requirements

6.3. Issuance of
yellow certificate /
card
For New
For New
Therapist -
Therapist
2 days, 3
Applicant –
hours, 52
PHP 512.00
minutes

For New
For New
Entertainer
Entertainer
Applicant -
Applicant –
TOTAL 4 hours & 37
PHP 462.00
minutes

For Renewal
For Renewal
Therapist or
Therapist or
Entertainer
Entertainer –
Applicant –
PHP 412.00
3 hours & 47
minutes
ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW and RENEWAL APPLICANTS
who will avail of the laboratory services from any QCHD CLINICAL LABORATORY is qualified
for multi-stage processing.

7. ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW and

RENEWAL APPLICANTS who will avail of the laboratory services from
a RECOGNIZED LABORATORY
The YELLOW HEALTH CERTIFICATE or CARD is issued to a person employed as
masseur, masseuse, massage therapist, massage attendant, sauna bath attendant, guest
relation officer, sexy dancer, escort, model of night clubs and other related practitioners

639
 but not limited to managers and other non-professional entertainers, upon compliance with
all the requirements set by the Quezon City Health Department.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen

All individuals seeking employment or currently employed in Fun

Who may avail:
Establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Birth Certificate (Original PSA Copy)

Philippine Statistics Authority
Marriage Certificate
One 2 x 2 picture white
Two 1 x 1 ID picture background, with Applicant / Citizen
collar & sleeves
Order of Payment Form
QCHD - Environmental Sanitation Division - Clerk
Health Certificate Application Form assigned in Yellow Card Application
(QCG-QCHD-ES-SOI-F21)
Official Receipt of payment for health
City Treasurer’s Office - Cashier
certificate, VD Clearance
Laboratory Results of the following:
➢ Stool Examination (valid within
3 months from date of
examination)
Any Recognized Laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from date
of examination)
➢ VDRL Any QCHD Social Hygiene Clinic
➢ Gram Stain
Proof of HIV AIDS Seminar (for new
Entertainer applicants) Applicant / Citizen

Massagist’s Training Certificate (for

new Therapist applicants)
QCHD Training Office
Certificate of Appearance of Trainees
(QCG-QCHD-PERT-SOI-F19)

Previous Yellow Health Certificate

Applicant / Citizen
(for Renewal Applicants)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get 1. Issue health NONE 2 minutes Issuing
Application certificate Clerk
Form, Order of application form
Payment and and order of
Pay Fees payment

1.1. Issue Official Processing fee 5 minutes City Treasurer’s

Receipt upon for Health Office Cashier
Certificate

640
 payment of PHP 75.00
required fees
Massagist
Course for NEW
Therapist
applicants –
PHP 100.00

HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00

VD clearance
(good for 2
exams) –
PHP 200.00
2. Submit 2. Validate ID Card NONE 10 minutes Receiving Clerk
Laboratory in Yellow Card
Results 2.1. Check Application
laboratory results

Note: All results with

abnormal laboratory
findings shall be
referred to City Clinic
for appropriate
treatment prior to
issuance of Health
Certificate.
3. Proceed to 3. Conduct NONE 20 minutes QCHD Social
QCHD Social Physical Hygiene Clinic-
Hygiene Clinic examination Medical Officer
for VDRL or Nurse
examination 3.1. Perform VD
Clearance

3.2. Release VDRL 1 hour

result
(If with abnormal
findings, client shall
be referred to the
physician for
treatment)
4. Get schedule 4. Enlist applicant NONE 5 minutes QCHD Training
and attend for Massagist Section
Massagist Training Personnel
Course Seminar
(for new 4.1. Conduct 2 days Massagist
Therapist training and issue (4 hours per Training
applicant) Certificate of day for 4 days) Facilitator
Appearance

4.1. Get 4.1.1. Conduct HIV 50 minutes HIV Seminar

schedule Seminar trained
and Personnel
attend HIV/AIDS
Seminar
(for new

641
Entertainer
applicant)

5. Claim Yellow 5.1. Review NONE 15 minutes Releasing Clerk

Certificate / documents assigned in
Card presented Yellow Card
Application
5.2. Processing of
requirements

5.3. Issuance of
yellow certificate /
card
TOTAL For New For New
Therapist Therapist -
Applicant – 2 days, 1 hour
PHP 375.00 & 57 minutes

For New For New

Entertainer Entertainer
Applicant – Applicant -
PHP 325.00 2 hours & 42
minutes

For Renewal For Renewal

Therapist or Therapist or
Entertainer – Entertainer
PHP 275.00 Applicant -
1 hour & 52
minutes
ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW and RENEWAL APPLICANTS
who will avail of the laboratory services from a RECOGNIZED LABORATORY is qualified for
multi-stage processing.

8. ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW or

RENEWAL BULK APPLICANTS

The YELLOW HEALTH CERTIFICATE or CARD is issued to a person employed as

masseur, masseuse, massage therapist, massage attendant, sauna bath attendant, guest
relation officer, sexy dancer, escort, model of night clubs and other related practitioners
but not limited to managers and other non-professional entertainers, upon compliance with
all the requirements set by the Quezon City Health Department.

Bulk application involves fifteen (15) applicants and above, within the same establishment
or with the same owner or management, upon submission of a request letter for the
conduct of HIV Seminar from the establishment administrator, manager or representative,
addressed to the City Health Officer. The Sanitation Inspector assigned in the area will
conduct the HIV Seminar at an appropriate venue or site on an agreed schedule where
physical distancing is applicable.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen

Who may avail: All individuals seeking employment or currently employed in Fun
Establishments within Quezon City

642
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter of Representative
with Identification Cards of Owner Establishment Owner / Manager / Administrator
and Representative
Request Letter for the conduct of HIV Establishment owner, manager or authorized
Seminar for Bulk Health Certificate
representative
application
Birth Certificate (Original PSA Copy)
Philippine Statistics Authority
Marriage Certificate

One 2 x 2 picture white

Two 1 x 1 ID picture background, with Applicant / Citizen
collar & sleeves

Order of Payment Form

QCHD - Environmental Sanitation Division - Clerk
Health Certificate Application Form assigned in Yellow Card Application
(Bulk) - QCG-QCHD-ES-SOI-F44
Official Receipt of payment for health
certificate, laboratory examinations
(stool, sputum, VDRL, Gram Stain) City Treasurer’s Office - Cashier
and HIV or Massagist Seminar fees
(whatever is applicable)
Laboratory Results of the following:
➢ Stool Examination (valid within
3 months from date of
examination)
Any QCHD Clinical or Recognized Laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from date
of examination)
➢ VDRL Any QCHD Social Hygiene Clinic
➢ Gram Stain
Sputum & Stool Examination Result
QCHD – Clinical Laboratory – Releasing Clerk
Form (QCG-QCHD-SS-QP-F33)
Proof of valid HIV Seminar from DOH
or any related agency or institution
for new Entertainer applicants Applicant / Citizen
(1 original, if applicable)
Massagist’s Training Certificate (for
new Therapist applicants)
QCHD Training Office
Certificate of Appearance of Trainees
(QCG-QCHD-PERT-SOI-F19)
HIV Seminar Attendance Sheet
QCHD - Environmental Sanitation Division - Clerk
(Form Health Certificate – 1) -
assigned in Bulk Application
QCG-QCHD-ES-SOI-F45
Previous Yellow Health Certificate
Applicant / Citizen
(for Renewal Applicants)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get 1. Issue health NONE 5 minutes Issuing
Application certificate Clerk
Form, Order of application form
Payment and and order of
Pay Fees payment

643
 1.1. Issue Official Processing fee 5 minutes City Treasurer’s
Receipt upon for Health Office Cashier
payment of Certificate
required fees PHP 75.00

Massagist
Course for NEW
Therapist
applicants –
PHP 100.00

HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00

VD clearance
(good for 2
exams) –
PHP 200.00

Sputum exam –
P97.00

Stool exam –
P40.00
2. Submit 2. Validate Official NONE 2 hours Receiving Clerk
Specimen Receipt in Yellow Card
(if availing the Application
services of QCHD 2.1. Check quality
Clinical and quantity of
Laboratory) specimens
submitted

2.2. Check proper

labelling

2.3. Issue claim

stub

2.4.Processing and
reading of
specimen
3. Claim Results 3. Validate ID Card NONE 5 minutes Laboratory Aide
(if availing the or Releasing
services of QCHD 3.1. Issue Clerk
Clinical laboratory
Laboratory) examination
results

Note: All results with

abnormal laboratory
findings shall be
referred to a
physician for
appropriate
treatment prior to

644
 issuance of Health
Certificate.

4. Proceed to 4. Conduct NONE 20 minutes QCHD Social

QCHD Social Physical Hygiene Clinic-
Hygiene Clinic examination Medical Officer
for VDRL or Nurse
examination 4.1. Perform VD
Clearance

4.2. Release VDRL 1 hour

result

(If with abnormal

findings, client shall
be referred to the
physician for
treatment)
5. Get schedule 5. Enlist applicant NONE 5 minutes QCHD Training
and attend for Massagist Section
Massagist Training Personnel
Course Seminar
(for new 5.1. Conduct 2 days Massagist
Therapist training and issue (4 hours per Training
applicant) Certificate of day for 4 days) Facilitator
Appearance

5.1. Get 5.1.1. Conduct HIV 50 minutes HIV Seminar

schedule Seminar trained
and Personnel
attend HIV/AIDS
Seminar
(for new
Entertainer
applicant)
6. Claim Yellow 6.1. Review NONE 1 hour Releasing Clerk
Certificate / documents assigned in
Card presented Yellow Card
Application
6.2. Processing of
bulk application
requirements

6.3. Issuance of
bulk yellow
certificate / card
TOTAL ➢ Applicants ➢ Applicants
availing of availing of
any QCHD any QCHD
Clinical Clinical
Laboratory Laboratory
Services Services

a. For Each a. For Bulk

New New Therapist
Therapist Applicants -
Applicant – 2 days, 4
PHP 512.00 hours & 40
minutes

645
 b. For Each b. For Bulk
New Entertainer New
Applicant – Entertainer
PHP 462.00 Applicants -
5 hours & 25
minutes

c. For Each c. For Bulk

Renewal Renewal
Therapist or Therapist or
Entertainer – Entertainer
PHP 412.00 Applicant -
2 hours & 30
minutes

➢ Applicants ➢ Applicants
availing of availing of
any any
Recognized Recognized
Laboratory Laboratory
Services Services

a. For Each a. For Bulk

New New Therapist
Therapist Applicants -
Applicant – 2 days, 2
PHP 375.00 hours & 35
minutes

b. For Each b. For Bulk

New Entertainer New
Applicant – Entertainer
PHP 325.00 Applicants -
3 hours & 25
minutes

c. For Each c. For Bulk

Renewal Renewal
Therapist or Therapist or
Entertainer – Entertainer
PHP 275.00 Applicant s-
2 hours & 30
minutes

ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW or RENEWAL BULK

APPLICANTS is qualified for multi-stage processing.

9. ISSUANCE OF PROVISIONAL SANITARY PERMIT (for New Business

Permit Application)
The Provisional Sanitary Permit is a temporary certification in writing issued by the City
Health Officer to the NEW establishment which may partially initiate business activity and
shall be given ample time in complying with the existing sanitary requirements upon
evaluation or inspection by the Sanitation Inspector. This authorization remains valid until
the indicated validity period.

646
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2B – Government to Business Entity

Who may avail: All NEW establishments (Food & non-Food) doing business within
Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

City Planning and Development Department at the

Locational Clearance
Business One Stop Shop (BOSS)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submit the 1. Prepare the NONE 10 minutes Administrative
Locational Provisional Clerk / Encoder
Clearance and Sanitary Permit to
wait for the be signed by the
processing of Environmental
the Provisional Sanitation Division
Sanitary Permit Chief and the City
Health Officer
2. Proceed to 2. Explain the NONE 10 minutes Evaluator
Evaluators’ Terms for the
Corner issuance of
Provisional
Sanitary Permit

2.1. Provide a
checklist of
requirements to be
complied with,
based on the
categorization of
establishment
3. Claim the 3. Issue NONE 5 minutes Releasing Clerk
Provisional Provisional
Sanitary Permit Sanitary Permit
TOTAL NONE 25 minutes

10. ISSUANCE OF NEW & RENEWAL SANITARY PERMIT APPLICATION

The Sanitary Permit is a written authorization or certification issued by the City Health
Officer which signifies the establishment’s compliance with the existing requirements
upon inspection or evaluation by the Sanitation Inspector or Evaluator.

Office / Division: QCHD - Environmental Sanitation Division

Single application – Simple

Classification:
For bulk applications (more than 30) – Complex

Type of Transaction: G2B – Government to Business Entity

All establishments (Food & non-Food) doing business within

Who may avail: Quezon City

647
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopy of Business Permit
Application (New) /Business Permit &
Business Owner / Representative
Sanitary Permit of the prior year
(Renewal)
QCHD - Environmental Sanitation Division - Clerk
Order of Payment Form
assigned in Sanitary Permit Application
Official Receipt of Payment for
Business Permit with SANITARY FEE
(current year); Health Occupancy City Treasurer's Office – Cashier
Permit Fee (for new application);
Inspection fee (if applicable)
Current Original Health Certificate of
all employees of the establishment
including that of the manager/s and
/or Owner for presentation
• Photocopy of Health Certificate QCHD-Environmental Sanitation Division
for submission
• Health Certificate Application
Form (Bulk) - QCG-QCHD-ES-
SOI-F44
Microbiological Analysis of Water
• Food Establishment – done
Monthly (original copy of
report) DOH Accredited & QCHD recognized Water
• Non Food Establishment – Laboratory
done at least twice a year
(original copy of report)
Pest Control Certification
• Food Establishment – done
Monthly (original service
report) Licensed Pest Applicator
• Non Food Establishment –
done at least twice a year
(original service report)
Health Occupancy Permit QCHD-Environmental Sanitation Division
Other Requirements:
➢ License to Operate (original Department of Health / Food & Drug Administration
copy, if applicable)
➢ Physical - Chemical Water DOH Accredited & QCHD recognized Water
Analysis (if applicable) Laboratory
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submit all 1. Check for the NONE 10 minutes Receiving Clerk
documentary validity of all the
requirements for requirements
evaluation submitted

1.1 Issue Claim 5 minutes Evaluator

stub as necessary
(if many Sanitary
Permit applications
are lined up for
encoding)

648
2. Wait for the 2. Prepare the NONE 20 minutes Administrative
processing of Sanitary Permit to Clerk
the Sanitary be signed by the
Permit Sanitation
Inspector /
Evaluator,
Environmental
Sanitation Division
Chief and by the
City Health Officer

2.1. Encode bulk 7 days

Sanitary Permit
applications (more
than 30 permits)
3. Present Issue Sanitary NONE 10 minutes Releasing Clerk
Claim Stub Permit
indicating date /
time of release
of Sanitary
Permit
TOTAL NONE For Single
application -
45 minutes

For Bulk
Sanitary
Permit
applications
(more than 30)
– 7 days
ISSUANCE OF SANITARY PERMIT is covered under Presidential Decree No. 856.

11. ISSUANCE OF HEALTH OCCUPANCY PERMIT (for New Sanitary

Permit Application)
The Health Occupancy Permit is a written authorization or certification issued by the City
Health Officer which signifies confirmation that the building is in a suitable and healthy
living condition considering its compliance to the submitted plans and specifications.

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2B – Government to Business Entity
All new or newly renovated establishments (residential,
Who may avail: commercial, industrial & institutional) within Quezon City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Certificate of Completion for
Department of Building Official (DBO) Office
Building – 1 photocopy
Floor Plan (Sanitary Plumbing) –
For Applicants of Green Building Establishment Owner
1 photocopy
Latest Microbiological Water DOH Accredited & QCHD recognized Water
Analysis Result – 1 photocopy Laboratory

Order of Payment QCHD - Environmental Sanitation Division

649
Official Receipt of Payment for
City Treasurer's Office – Cashier
Health Occupancy Permit
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Present 1. Review and NONE 5 minutes Sanitary
photocopies of evaluate the Engineer /
the requirements Evaluator
requirements for presented
Health
Occupancy 1.1. Issue Official Residential - 5 minutes City Treasurer’s
Permit issuance Receipt upon PHP 200.00; Office Cashier
payment of Commercial –
required fees PHP 300.00;
Industrial/
Institutional -
PHP 400.00

1.2. Issue claim 2 minutes Evaluator

stub as needed
2. Wait for the 2. Prepare the NONE 10 minutes Administrative
processing of Health Occupancy Clerk
the Health Permit to be
Occupancy signed by the
Permit Sanitation
Inspector /
Evaluator,
Environmental
Sanitation Division
Chief and by the
City Health Officer
3. Present 3. Issue Health NONE 3 minutes Releasing Clerk
Claim Stub Occupancy Permit
indicating date /
time of release
of Health
Occupancy
Permit
TOTAL Residential - 25 minutes
PHP 200.00;
Commercial –
PHP 300.00;
Industrial/
Institutional -
PHP 400.00

12. ISSUANCE OF CERTIFICATE OF POTABILITY

The Certificate of Potability is an official document issued by the Quezon City Health
Department to all water sources, food manufacturers, residential areas in which the
quality of water passed the standard set by Philippine National Standards for Drinking
Water (PNSDW).

Office / Division: QCHD - Environmental Sanitation Division

Classification: Simple
Type of Transaction: G2B – Government to Business Entity

650
 Food manufacturers, bulk water suppliers whether government or
Who may avail: private entities, ice plants, owners of condominiums, apartelles /
inns, motels, hotels, subdivisions and townhouses within Quezon
City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest three (3) months results of
microbiological water analysis
(original and photocopy) DOH Accredited & QCHD recognized Water
Semi-annual results of physical- Laboratory
chemical tests (original and
photocopy)
Order of Payment QCHD - Environmental Sanitation Division
Official Receipt of Payment for the
City Treasurer's Office – Cashier
Certificate of Potability
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Present 1. Review and 5 minutes Sanitary
original and evaluate the Engineer /
photocopies of requirements Evaluator
the presented
requirements
1.1. Issue Official PHP 1,000.00 5 minutes City Treasurer’s
Receipt upon Office Cashier
payment of
required fees

1.2. Issue claim 2 minutes Evaluator

stub as needed
2. Wait for the 2. Prepare the NONE 15 minutes Administrative
processing of Certificate of Clerk
the Certificate of Potability to be
Potability signed by the
Sanitation
Engineer,
Environmental
Sanitation Division
Chief and by the
City Health Officer
3. Present 3. Issue Certificate NONE 3 minutes Releasing Clerk
Claim Stub of Potability
TOTAL PHP 1,000.00 30 minutes

ISSUANCE OF CERTIFICATE OF POTABILITY is covered under Presidential Decree No. 856

13. ISSUANCE OF DEATH CERTIFICATE

The Death Certificate can refer either to a document issued by a medical practitioner
certifying the deceased state of a person or to a document issued by a person such as a
registrar of vital statistics that declares the date, location and cause of a person's death as
later entered in an official register of Quezon City deaths.

This is an essential part of the Civil Registration duty of a citizen described as a

continuous, permanent, compulsory reporting and recording of vital events occurring in

651
 the life of an individual including death as mandated by Act No. 3753, the Civil Registry
Law.
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All deaths which occurred in Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Correctly & Completely Filled Up Local Civil Registry
Death Certificate Forms:
• Municipal Form No. 103 Any hospital / health facility’s attending physician
CERTIFICATE OF DEATH (for hospital / health facility death);
• Municipal Form No. 103A
CERTIFICATE OF FETAL Health Center Physician as Public Health Officer
DEATH (for home death)
Imam Certification (for Imam
Muslim / Islam Religious Community
decendent)
For HOME Deaths:
➢ Notarized affidavit for the
Circumstance of Death
(requesting party must also be Legal Department (QC Hall, 7th Floor)
the informant stated in the
death certificate)
➢ Referral letter from health
center (stating reason for Local Health Center
unavailability of physician)
➢ Photocopy of Certifying
Physician’s valid PRC License
with 3 original specimen Private Physician certifying home death
signatures
Embalmer’s Certificate & License Funeral Establishment
For Fetal Deaths without embalming:
➢ Letter from any relative stating
the location of the cadaver Family Member / Relative
➢ Certification of direct burial in a
cemetery
Notarized waiver of autopsy (if
applicable) Family Member / Relative (nearest of kin)
SARS – COV2 Test Results or
Medical Certificate stating “NO Attending Physician
COVID Test” done
For Late Registration:
• Deaths more than 30 days to less
than 1 year
➢ 4 copies of Certificate of Family Member / Relative (nearest of kin)
Death (original and
photocopy)
➢ Notarized Affidavit for
delayed registration which Legal Department (QC Hall, 7th Floor)
includes name of deceased,
facts of death, circumstance
why death was not reported
within 30 days (original and
photocopy)
➢ Authenticated copy of Funeral or Cremation Establishment
certificate of burial, Family Member / Relative (nearest of kin)
cremation or other means of

652
 corpse disposal (original and
photocopy)
For Late Registration:
• Deaths occurring 1 year and above
➢ Certificate of funeral service
(original and photocopy) Funeral or Cremation Establishment
➢ Certificate of Burial (original Family Member / Relative (nearest of kin)
and photocopy)
➢ Certificate of No Registration Philippine Statistics Authority
(No Record of Death)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1.Present all 1. Review the filled NONE 5 minutes Receiving Clerk
properly and –up death
completely filled certificate forms for
– up forms completeness of
necessary for entries,
death certificate authenticity and
registration such validity of
as: physician’s &
embalmer’s
Municipal license, signatures
Form No. 103 and date of
CERTIFICATE embalming
OF DEATH
or
Municipal
Form No. 103A
CERTIFICATE
OF FETAL
DEATH

2. Submit 2. Review the NONE 5 minutes Receiving Clerk

Notarized necessary
Affidavit of attachments or
Circumstances documents
of Death (for submitted
home deaths) &
waiver of 2.1. Register Data
autopsy signed of the deceased in
by informant / the logbook
nearest kin (if
needed)

653
 2.1. Answer 2.2. Conduct 15 minutes Medical Officer
query (if verbal autopsy
needed) for with nearest kin or
validation caregiver for home
purposes death without an
attending
physician

2.2. Review,
validate and sign
death certificate (if
without need for
revision based on
DOH Guidelines in
Medical
Certification of
Death)

2.3. Give return

letter addressed to
certifying physician
if there are errors
noted based on
DOH Guidelines
3. Sign out 3. Give request for NONE 5 minutes Releasing Clerk
released death issuance of burial /
certificates cremation and
transfer permits (if
applicable)
TOTAL NONE 30 minutes

ISSUANCE OF DEATH CERTIFICATE is covered under the Civil Registry Law or Act No. 3753
.
14. MEDICAL CONSULTATION

A medical consultation is a procedure whereby, a health care provider, reviews

a medical history, examines the patient, and makes recommendations as to care and
treatment.
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
All Quezon City Hall Employees, their immediate dependents and
Who may avail:
transacting public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• For Employees:
City Personnel Department / Department
➢ Quezon City Employee’s ID or
Concerned
Employment Certificate
• For Employee’s dependent:
➢ Birth Certificate Philippine Statistics Authority / Local Civil Registry
➢ Marriage Contract

• For Transacting Public Client / Citizen

➢ Government-Issued ID DOH Accredited Ultrasound and Sonography
➢ Ultrasound result (for Gender Facility
certification) of Scrotal, Pelvic or
Transvaginal Scan DOH Accredited Clinical Laboratory

654
 ➢ Laboratory results as required in
Medical Certification / Clearance
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. Register on 1.Triage patients NONE 2 minutes Nurse /
FIRST COME and give number Nurse Aide /
FIRST SERVE to each Client; Admitting Clerk
Basis and state
what service to 1.1. Direct clients
avail to waiting area
2. Present valid 2. Check ID Card NONE 5 minutes Personnel
Identification (ID) presented and assigned at the
Card and other other Registration
necessary attachments Area
documents

2.1. Fill up 2.1. Record or

Personal encode patient’s
Information on information on
Individual ITR / E-Medical
Treatment Record Record
(ITR)
3. Submit the 3. Obtain and NONE 5 minutes Nurse /
accomplished ITR record vital signs Administrative
and chief Aide
complaint of
client

3.1. Hand over

the ITR to the
Medical / Dental
Officer
4. Discuss medical 4. Conduct NONE 10 minutes Medical Officer
complaint and brief history -taking
history of illness and
Physical
Examination and
other procedures,
as warranted

4.1. Conduct Oral 15 minutes Dentist

Examination &
Dental
Procedures (Oral
Prophylaxis,
Tooth Extraction,
Tooth
Restoration), as
warranted (if
available)

4.2. Issue Medical / Dental

Prescription / Officer
Laboratory
Request /
Referral Form/
Medical
Certificate

655
 4.3. Fill-up
necessary
information in the
ITR

5. Present 5. Dispense NONE 3 minutes Nurse /

Prescription and medicines (if Nurse Aide /
affix signature on available) Administrative
Dispensed to User Aide
Record (DTUR) 5.1. Clarify
discharge
instructions

5.2. Ensure client

signs DTUR
TOTAL NONE 40 minutes

15. ISSUANCE OF PRE-MARRIAGE COUNSELING CERTIFICATES

The Pre-Marriage Counseling Certificate is a written documentation issued by an

accredited counselor upon completion of documentary requirements and attendance to
the counseling session prior actual marriage.

Pursuant to Article 16 of the Family Code, this mandatory pre-marriage counseling

session is required to all contracting parties which provides assistance and guidance to
both parties towards an informed decision about their forthcoming married life.
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All couples applying for a Marriage License
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt of Payment City Treasurer’s Office - Cashier
Schedule Slip (original) QCHD- Family Planning Division
Valid Identification Cards (IDs) with
picture and signature (original and Contracting Applicants
photocopy)
Application for Marriage License
City Civil Registry
(original and photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. Secure 1. Provide Application 5 minutes Local Civil
application form for application form Form: Registry
Marriage License for Marriage PHP 50.00
and Order of License and issue
Payment Order of Payment Filing Fee:
PHP 100.00

2. Pay fees 2. Issue official NONE 3 minutes City Treasurers’

receipt Office Cashier

3. Obtain schedule 3. Issue Schedule NONE 3 minutes Administrative

for seminar (If slip Aide assigned
client is not at Pre-marriage

656
available as a walk Counseling
in client for the day) Process

4. Proceed to 4. Conduct NONE 4 hours Pre Marriage

Quezon City Health seminar Counselor
Department Pre
Marriage
Counseling (PMC)
Room at the
Bernardo Training
Center on the date
written In the
schedule slip
(Walk-in clients are
welcome as long as
there are slots
available)
5. Secure Pre 5. Prepare and NONE 1 minute Administrative
Marriage issue PMC Aide assigned
Counseling Certificate at Pre-marriage
Certificate Counseling
Process
4 hours & 12
TOTAL PHP 150.00
minutes
ISSUANCE OF PRE-MARRIAGE COUNSELING CERTIFICATE is covered under the
following: 1) Article 16 of the Family Code or Executive Order No. 209; 2) Presidential Decree
No. 965; and 3) Responsible Parenthood and Reproductive Health (RPRH) Law or Republic
Act 10354

657
 SCHOLARSHIP YOUTH DEVELOPMENT PROGRAM

Scholarship Application (for walk-in applicants)

Scholarship application for residents who want to avail the City Scholarship services that
provides various scholarship and financial assistance for Senior High School, Technical-
Vocational Education, Tertiary Education and Post Graduate Studies.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail:
• Quezon City Residents
Academic Category
• Overall Rank 1 to 10 from Quezon City Public Senior High
Schools
Civic Leaders Category
• Sangguniang Kabataan (SK) Officials
• Centrex Graduates
• Supreme Student Council Officials
• School Publication Officials
• Scout Leaders
Economic and Financial Assistance Category
• QC Public/Private High School Graduates with at least 75%
general weighted average
• ALS Graduates
• Solo Parents
• Household Helpers
• Persons with Disabilities (PWD)
• College Students
Post Graduates Studies Category
• College and/or Masteral Degree graduates who will enroll
in Higher Education Institutions with level III/IV accredited
programs by the Commission on Higher Education
Specialized Courses Category
• Graduates of Quezon City Public/Private Senior High Schools
enrolled in any of the specialized courses identified by the City
Senior High School Category
• Overall Top Three (3) Grade 10 completers from Quezon City
Public Secondary School
• Grade 10 completers from Quezon City Public Secondary School
who received national or international recognition in non-
academic endeavors duly recognized by the Department of
Education and/or the Quezon City local government

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

General Requirements
Philippine Statistics Authority/ Local Civil Registry
1. Certified True Copy of Birth Certificate
Office
2. Certified True Copy of Form 137 or 138 /
Last School Attended
Grade Slip / Transcript of Record
3. Barangay Certification Respective Barangay
4. Latest Income Tax Return of Parents Bureau of Internal Revenue or Lawyer / Notary
/Affidavit of Non-filing Public Office
5. 2x2 latest ID photo with nameplate (2pcs) Client
6. Long White Folder with plastic jacket Client
Additional Requirements per Category

658
For Academic and Senior High School
Category applicants
1. Certificate of Honor / Award Last School Attended
For Civic Leaders Category applicants
1. Certificate of Supreme Student Council / Last School Attended / Schools Division Office /
Centrex / Sangguniang Kabataan Respective Barangay
For Economic and Financial Assistance
Category applicants
1. Medical Certificate (if PWD) Hospital / Physicians
2. ALS Certificate (if ALS Graduate) Schools Division Office
3. Photocopy of Solo Parent ID (if Solo
Social Services Development Department
Parent)
Respective Barangay / City Council / SSDD /
4. Endorsement Letter (if applicable) HCDRD / PESO / Office of the Secretary to the
Mayor
For Specialized Courses Category
applicants
1. Recommendation letter from College
Respective School
Dean
2. Letter of Intent addressed to the Mayor Client
For Post Graduates Studies Category
applicants
1. Permit to Study Employer / Agency
2. Certificate of Employment Employer / Agency
3. Copy of Company ID Client / Employer
4. CSC Appointment Record and Service
Record, if Quezon City Government Human Resource Management Department
Employees
5. Recommendation from the Head of Agency
and Appointment Record, if Non-Quezon City Employer / Agency
Government Employees
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Secure application 1. Provide None 15 minutes Public Assistance
form, interview form application and Information
and checklist of form, interview Desk Officer
requirements. form and
checklist of
requirements.
2. Submit 2. Receive and None 5 minutes Scholarship
accomplished forms check the Coordinator
and documentary submitted
requirements. forms and
requirements.
3. Sign in the 3. Conduct one- None 10 minutes Scholarship
Application on-one Coordinator
Logbook. Interview.
TOTAL None 30 minutes

659
Scholarship Application (Online)
Scholarship application for residents who want to avail the City Scholarship services that
provides various scholarship and financial assistance for Senior High School, Technical-
Vocational Education, Tertiary Education and Post Graduate Studies.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail:
• Quezon City Residents
Academic Category
• Overall Rank 1 to 10 from Quezon City Public Senior High Schools
Civic Leaders Category
• Sangguniang Kabataan (SK) Officials
• Centrex Graduates
• Supreme Student Council Officials
• School Publication Officials
• Scout Leaders
Economic and Financial Assistance Category
• QC Public/Private High School Graduates with at least 75%
general weighted average
• ALS Graduates
• Solo Parents
• Household Helpers
• Persons with Disabilities (PWD)
• College Students
Post Graduates Studies Category
• College and/or Masteral Degree graduates who will enroll
in Higher Education Institutions with level III/IV accredited
programs by the Commission on Higher Education
Specialized Courses Category
• Graduates of Quezon City Public/Private Senior High Schools
enrolled in any of the specialized courses identified by the City
Senior High School Category
• Overall Top Three (3) Grade 10 completers from Quezon City
Public Secondary School
• Grade 10 completers from Quezon City Public Secondary School
who received national or international recognition in non-academic
endeavors duly recognized by the Department of Education and/or
the Quezon City local government

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

General Requirements
Philippine Statistics Authority/ Local Civil Registry
1. Certified True Copy of Birth Certificate
Office
2. Certified True Copy of Form 137 or 138 /
Last School Attended
Grade Slip / Transcript of Record
3. Barangay Certification Respective Barangay
4. Latest Income Tax Return of Parents Bureau of Internal Revenue or Lawyer / Notary
/Affidavit of Non-filing Public Office
5. 2x2 latest ID photo with nameplate (2pcs) Client
6. Long White Folder with plastic jacket Client
7. Accomplished Application Form QCYDO
8. Accomplished Interview Form QCYDO
Additional Requirements per Category
For Academic and Senior High School
Category applicants
1. Certificate of Honor / Award Last School Attended
For Civic Leaders Category applicants

660
1. Certificate of Supreme Student Council / Last School Attended / Schools Division Office /
Centrex / Sangguniang Kabataan Respective Barangay
For Economic and Financial Assistance
Category applicants
1. Medical Certificate (if PWD) Hospital / Physicians
2. ALS Certificate (if ALS Graduate) Schools Division Office
3. Photocopy of Solo Parent ID (if Solo Parent) Social Services Development Department
Respective Barangay / City Council / SSDD /
4. Endorsement Letter (if applicable) HCDRD / PESO / Office of the Secretary to the
Mayor
For Specialized Courses Category
applicants
1. Recommendation letter from College Dean Respective School
2. Letter of Intent addressed to the Mayor Client
For Post Graduates Studies Category
applicants
1. Permit to Study Employer / Agency
2. Certificate of Employment Employer / Agency
3. Copy of Company ID Client / Employer
4. CSC Appointment Record and Service
Human Resource Management Department
Record, if Quezon City Government Employees
5. Recommendation from the Head of Agency
and Appointment Record, if Non-Quezon City Employer / Agency
Government Employees
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE

1. Enlist via 1.1 Review google None 2 days Computer Operator

Scholarship form link for
application google Scholarship
form link and Application
choose the enlistment
category you wish responses.
to apply Scholarship
1.2 Prepare schedule None 2 days Coordinator
of initial interview
and inform the
applicant thru
Social Media
postings.
2. Undergo for an initial 2.1 Conduct phone None 15 minutes Scholarship
interview. interview to the Coordinator
applicant.

2.2 Verify/validate the None 3 days Scholarship

application. Send Coordinator
interview result
together with the
application forms
thru email.
3.Check the result of 3. Validate the None 3 days Scholarship
interview and submit requirements Coordinator
the requirements submitted by the
thru email. applicant and send
an
acknowledgement
mail.
TOTAL None 10 days, 15
minutes

661
Evaluation of Scholarship Application
Scholarship application must be evaluated to ensure that the set scholarship guidelines are
observed. This will inform/update the applicant about the status of his/her scholarship
application.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholar-Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Wait for the 1.1 Evaluate None 3 day Scholarship
announcement/ the Coordinator
update on the status scholarship
of scholarship application
application None 1 day Scholarship
1.2 Post the Coordinator
list of qualified
applicants thru
posting to
SYDP Bulletin
Board and
SYDP Official
Facebook
Page.
2. Check the list of 2.1 Set a None 2 day Scholarship
qualified applicants schedule of Coordinator
and wait for the scholarship
announcement/ orientation/
update on the briefing
schedule of
scholarship 2.2 Notify the None 1 day Scholarship
orientation/ briefing applicant on Coordinator
the set
schedule thru
SMS or SYDP
Facebook
Page
TOTAL None 7 days

662
Scholarship Orientation/Briefing and Issuance of Certificate of Scholarship
for New Scholars (for walk-in applicants)
Qualified applicants for scholarship program shall undergo scholarship orientation/briefing to be
informed on scholarship requirements, processes as well as terms and conditions of the availed
program. In this process, certificate of scholarship shall be issued to qualified beneficiaries of
the program once all documentary requirements are submitted.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail:
All Scholar-Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned copy of Scholarship
QCYDO
Agreement
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Sign the Attendance 1. Check the None 5 minutes Scholarship
Sheet. details provided Coordinator
by attendees.
2. Attend the 2.1. Conduct the None 30 minutes Scholarship
Scholarship Scholarship Coordinator
Orientation/ Briefing Orientation/
Briefing

2.2 Provide a None 3 minutes Scholarship

copy of Coordinator
Scholarship
Agreement
3. Submit the 3. Receive and None 4 days Scholarship
accomplished validate the Coordinator
Scholarship accomplished
Agreement. Scholarship
Agreement
4. Receive a copy of 4. Issue a None 1 day Scholarship
Certificate of Certificate of Coordinator
Scholarship Scholarship

TOTAL 5 days and

38 minutes

663
Scholarship Orientation/Briefing and Issuance of Certificate of Scholarship
for New Scholars (online)
Qualified applicants for scholarship program shall undergo scholarship orientation/briefing to be
informed on scholarship requirements, processes as well as terms and conditions of the availed
program. In this process, certificate of scholarship shall be issued to qualified beneficiaries of
the program once all documentary requirements are submitted.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail:
All Scholar-Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned copy of Scholarship
QCYDO
Agreement
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Visit the google 1.1 Provide None 3 days Scholarship
drive link google drive link Coordinator
provided by which contains
SYDP and Scholar’s
download the Briefer/Handbook
files. and Scholarship
Agreement.
2. Submit the 2. Download the None 1 day Scholarship
accomplished file and validate Coordinator
Scholarship the requirements
Agreement via for the release of
email. Certificate of
Scholarship
3. Receive a copy 3. Issue a None 1 day Scholarship
of Certificate of Certificate of Coordinator
Scholarship via Scholarship and
email send it via email.
TOTAL None 5 days

664
Submission of Statement of Account (on-site)
All scholars must submit Statement of Account (SOA) from their respective schools to process
payments for their tuition fee and stipend/allowance.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original and three (3) Photocopies of
Client/ School
New Registration Card/Form
2. Original and three (3) Photocopies of
Statement of Account (SOA) (if Private Client/ School
College/University-Enrolled)
3. Original and three (3) Photocopies of
QCYDO
New Certificate of Scholarship
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit official 1. Receive and None 5 minutes Payroll Officer
Statement of check the
Account (SOA) and submitted
other documentary documents.
requirements.
2. Sign in the log book 2.1 Provide None 5 minutes Payroll Officer
and receive copy of logbook.
documents.
2.2 Return the
scholar’s
receiving copy of
documents.
TOTAL None 10 minutes

665
Submission of Statement of Account via electronic mail
All scholars must submit Statement of Account (SOA) from their respective schools to process
payments for their tuition fee and stipend/allowance.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original and three (3) Photocopies of
Client/ School
New Registration Card/Form
2. Original and three (3) Photocopies of
Statement of Account (SOA) (if Private Client/ School
College/University-Enrolled)
3. Original and three (3) Photocopies of
QCYDO
New Certificate of Scholarship
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1.Submit official 1.1 Download the None 3 days Computer Operator
statement of account SOA requirements
(SOA) and other sent via email and
documentary send an
requirements via official acknowledgement
e-mail mail to the scholar.

1.2 Print SOA None 30 minutes Computer Operator

requirements and
endorse to the unit
in-charged.
3 days, 30
TOTAL None
minutes

666
PayMaya Account Activation
Scholar’s stipend/allowance grant is released thru PayMaya’s automated Disbursement System.
All Scholars shall enroll and activate their PayMaya Account thru Data Gathering and submission
of requirements. Once validated, they will receive an invitation text from PayMaya where
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photo of Latest Registration Form/Card Current School
2. Photo of School ID / Valid ID Card (front
School / Concerned Government Agencies
and back)
3. Photo of Specimen Signature (3
Client
signatures)
4. Actual Photo / Selfie with Name Plate Client

5. Signed Parent’s Consent Form QCYDO

AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Answer the online 1. Review google None 2 days Computer Operator
Data Gathering Link form link for
for PayMaya PayMaya
Account enrolment. responses.

2. Submit requirements 2.1 Accept and None 3 days Computer Operator

via email. download
requirements.

2.2 Endorse None 14 days Computer Operator

requirements to
PayMaya for
validation and
endorsement of
batch registration
file.

2.3 Upload batch None 5 minutes Technical Unit Head

registration file.
3. Scholar will receive 3. Update Scholar’s None 5 minutes Scholarship
invitation message PayMaya Status. Secretariat
from PayMaya.
Review invitation
message. Reply
YES, if details are
correct, NO, if not.
19 days, 10
TOTAL None
minutes
scholars need to reply “YES” to activate/upgrade their account.

667
Request for Re-Assignment – mobile number / email address (via electronic
mail)
Scholars with active PayMaya account who changed registered mobile number and/or email
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars with active PayMaya Account
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photo of School ID / Valid ID Card (front
Current School
and back)
2. Letter Request for Re-assignment from the
Client
client
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Accept, None 2 days Computer Operator
accomplished the download and
letter request for re- send an
assignment and acknowledgeme
requirements via nt mail to
email. scholar.

1.1 Endorse None 7 business Computer Operator

requirements to days
PayMaya for
validation.
TOTAL None 9 days
address shall request for re-assignment via electronic mail.

668
Claiming the Stipend/Allowance
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C - Government-to- Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None N/A
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Activate PayMaya 1.1 Upload None 4 hours Budget Officer
Account. disbursement (maker)
file (.csv format)
in PayMaya
PayOut Portal.

1.2 Review and

approve None 4 hours QCYDO Head
disbursement (approver)
of scholar’s
stipend in the
PayMaya
PayOut Portal.
TOTAL None 1 day
Automated disbursement of Scholars semestral Stipend/Allowance thru PayMaya Disbursement
System

669
Scholarship Renewal (on-site)
All scholars (except Technical-Vocational scholars) must renew their scholarship every
semester. Once renewed, they will receive their new Certificate of Scholarship for the semester.

Office or Division: Quezon City Youth Development Office

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original and one Certified True Copy of
Grades/Class Cards Previous School
Semester
2. Original and one photocopy of
Registration Card/Form Previous School
Semester
3. Original and one photocopy of
Certificate of Scholarship Previous QCYDO
Semester
4. 1x1 ID Photo (1 pc) Client
Additional Requirements
For Scholar-Graduates
1. Resume / Curriculum Vitae Client
2. Accomplished Alumni Profile Form QCYDO
3. Accomplished Career Exit Form QCYDO
4. Softcopy of Graduation Picture Client
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill-out 1. Provide forms. None 10 minutes Scholarship
forms. Coordinator
2. Submit complete 2. Receive, None 5 minutes Scholarship
documents for validate and Coordinator
scholarship process
renewal. required
documents for
scholarship
renewal.
3. Sign the Interview 3.1 Provide None 10 minutes Scholarship
Logbook. logbook. Coordinator
Conduct
interview to
scholars.
4. Sign the Renewal 4.1 Provide None 3 minutes Scholarship
Logbook. logbook. Coordinator

4.2 Prepare None 3 minutes Scholarship

*Scholar-Graduates Certificate of Coordinator
will not be issued Scholarship.
Certificate of
Scholarship. 4.3 Issue None 3 minutes Scholarship
Certificate of Coordinator
Scholarship.
5. Drop the filled-out 3. Monitor the None 3 minutes Scholarship
feedback form to prompt return Coordinator
the designated of feedback
box. forms from
scholars.
TOTAL None 37 minutes

Scholarship Renewal via Online

All scholars (except Technical-Vocational scholars) must renew their scholarship every
semester. Once renewed, they will receive their new Certificate of Scholarship for the semester.

670
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars (except Technical-Vocational Scholars)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned Copy of Original and one
School
Certified True Copy of Grades/Class
Cards Previous Semester
2. Scanned Copy of Original and one
School
photocopy of Registration Card/Form
Previous Semester
3. Scanned Copy of Original and one
photocopy of Certificate of Scholarship QCYDO
Previous Semester
4. Scanned Copy of 1x1 ID Photo (1 pc) Client
5. Accomplished Renewal Form QCYDO
Additional Requirements
For Scholar-Graduates
1. Copy of Resume / Curriculum Vitae Client
2. Accomplished Alumni Profile Form QCYDO
3. Accomplished Career Exit Form QCYDO
4. Softcopy of Graduation Picture Client
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Answer the online 1.1 Review and None 2 days Scholarship
link for Scholarship verify google Coordinator
Renewal and form link
upload responses for
requirements. Scholarship
Renewal.

1.2 Prepare None 3 minutes Scholarship

Certificate of Coordinator
Scholarship.
2. Receive the e-copy 2. Send the e- None 30 minutes Scholarship
of Certificate of copy of Certificate Coordinator
Scholarship via of Scholarship to
email. the email provided
by scholar.
*Scholar-Graduates
will not be issued
Certificate of
Scholarship.
TOTAL None 3 days

671
Scholarship Appeal via Online
An appeal should be made by the scholars who: 1) failed to maintain grade or with failing grade/s;
2) failed to provide complete requirements for Renewal and SOA Submission; 3) failed to renew
and submit SOA requirements on time; and 4) will request for extension of scholarship. Appeals
will be evaluated and will be subject for approval of the Office Head.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned Copy of Appeal Letter with Client
Parent/Guardian Signature
2. Scanned Copy of Parent/Guardian valid ID Client’s Parent/Guardian
Card
3. Accomplished Appeal Form QCYDO
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Send requirements 1.1 Accept and None 1 day Computer Operator
via email. download the file
and send an
acknowledgement
mail.

1.2 Endorse to
Scholarship and None 15 minutes Computer Operator
Financial
Assistance Unit
Head.

1.3 Verify and

review the None 15 minutes Scholarship Unit
uploaded Head / Sub-Unit
documents. Head

1.4 Prepare
schedule of None 30 minutes Scholarship Unit
interview and Head / Sub-Unit
inform the Head
scholar.
2. Undergo for phone None 10 minutes Scholarship Unit
interview 2.1 Conduct phone Head / Sub-Unit
interview with the Head
scholar.

2.2 Evaluate the None 30 minutes Scholarship Unit

scholar’s appeal. Head / Sub-Unit
Head
3. Wait for the 3. Send the e-copy None 1 day Computer Operator
status/result of Scholarship
Scholarship Appeal Appeal’s result
thru email. via email provided
by scholar.
TOTAL None 3 days

672
Scholarship Appeal (on-site)
An appeal should be made by the scholars who: 1) failed to maintain grade or with failing grade/s;
2) failed to provide complete requirements for Renewal and SOA Submission; 3) failed to renew
and submit SOA requirements on time; and 4) will request for extension of scholarship. Appeals
will be evaluated and will be subject for approval of the Office Head.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Appeal Letter with Parent/Guardian Client
Signature
2. Copy of Parent/Guardian valid ID Card Client’s Parent/Guardian
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and Fill out 1. Provide forms None 5 minutes Public Assistance
Appeal form. and Information
Desk Officer
2. Submit complete 2. Receive, None 5 minutes Scholarship Unit
documents. validate and Head / Sub-Unit
process Head
required
documents.
3. Sign the Appeal 3.1 Provide None 10 minutes Scholarship Unit
Interview Logbook. logbook and Head / Sub-Unit
Undergo for an conduct Head
interview interview.

3.2 Evaluate the None 30 minutes Scholarship Unit

scholar’s Head / Sub-Unit
appeal. Head
4. Wait for the 4. Call the None 5 minutes Scholarship
status/result thru scholar for the Coordinator
call. appeal result.
TOTAL None 55 minutes

673
Scholarship Leave of Absence
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Client
Signature
2. Photocopy of Parent/Guardian valid ID Client’s Parent/Guardian
Card
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill out 1. Provide form. None 5 minutes Public Assistance
form. and Information
Desk Officer
2. Submit complete 2. Receive, None 5 minutes Scholarship Unit
documents. validate and Head / Sub-Unit
process Head
required
documents.
3. Sign the logbook. 3. Conduct None 10 minutes Scholarship Unit
Undergo for an interview to Head / Sub-Unit
interview. scholar. Head
4. Wait to receive 4. Return None 10 minutes Scholarship Unit
copy of the LOA scholar’s LOA Head / Sub-Unit
form with result. form copy with Head
result.
TOTAL None 30 minutes

674
Scholarship Leave of Absence Request via electronic mail
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Client
Signature
2. Photocopy of Parent/Guardian valid ID Card Client’s Parent/Guardian
3. Accomplished Leave of Absence Form QCYDO
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Send requirements via 1.1 Accept and None 1 day Computer Operator
email. download the file
and send an
acknowledgement
mail.

1.2 Endorse to
Scholarship and None 15 minutes Computer Operator
Financial
Assistance Unit
Head.

1.3 Verify and

review the None 15 minutes Scholarship Unit
uploaded Head / Sub-Unit
documents. Head

1.4 Prepare
schedule of None 30 minutes Scholarship Unit
interview and Head / Sub-Unit
inform the Head
scholar.
2. Undergo for phone 2.1 Conduct phone None 10 minutes Scholarship Unit
interview. interview with the Head / Sub-Unit
scholar. Head

2.2 Evaluate the Scholarship Unit

scholar’s LOA None 30 minutes Head / Sub-Unit
request. Head
3. Wait for the 3. Send the e-copy None 1 day Computer Operator
status/result thru of the LOA
email. request result via
email provided by
scholar.
TOTAL None 3 days

675
Scholarship Cancellation / Withdrawal
Scholars who would like to request for the cancellation/withdrawal of scholarship and will no
longer avail the City Scholarship services must inform the office.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Client
Signature
2. Photocopy of Parent/Guardian valid ID Card Client’s Parent/Guardian
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill out 1. Provide form. None 5 minutes Public Assistance
form. and Information
Desk Officer
2. Submit complete 2. Receive, None 5 minutes Scholarship Unit
documents. validate and Head / Sub-Unit
process Head
required
documents.
3. Sign the logbook. 3.1 Conduct None 10 minutes Scholarship Unit
Undergo for an interview to Head / Sub-Unit
interview. scholar. Head

3.2 Evaluate the None 10 minutes Scholarship Unit

scholar’s Head / Sub-Unit
cancellation/ Head
withdrawal
request.
4. Wait to receive copy of 4. Return None 5 minutes Scholarship Unit
the scholar’s Head / Sub-Unit
cancellation/withdrawal cancellation/ Head
form with result. withdrawal
form copy with
result.
TOTAL None 35 minutes

676
Scholarship Cancellation / Withdrawal via electronic mail
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Signature Client
2. Photocopy of Parent/Guardian valid ID Card Client’s Parent/Guardian
3. Accomplished Cancellation/Withdrawal Form QCYDO
CLIENT STEPS AGENCY ACTIONS CLIENT AGENCY CLIENT STEPS
STEPS ACTIONS
2. Send requirements via 1.1 Accept and None 1 day Computer
email: download the file Operator
SYDP@quezoncity.gov.ph and send an
acknowledgement
mail.

1.2 Endorse to
Scholarship and None 15 minutes
Financial Computer
Assistance Unit Operator
Head.

1.3 Verify and

review the None 15 minutes
uploaded
documents. Scholarship Unit
Head / Sub-Unit
1.4 Prepare Head
schedule of None 1 day
interview and
inform the Scholarship Unit
scholar. Head / Sub-Unit
Head
2. Undergo for an interview. 2.1 Conduct the None 10 minutes Scholarship Unit
interview with the Head / Sub-Unit
scholar. Head

2.2 Evaluate the None 10 minutes Scholarship Unit

scholar’s Head / Sub-Unit
cancellation/ Head
withdrawal
request.
3. Wait for the status/result 3. Send the e-copy None 1 day Computer
thru email. of the Operator
cancellation/
withdrawal
request result via
email provided by
scholar.
TOTAL None 3 days

677
Request for Alumni Certification
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Clients
Who may avail: All Scholar-Graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photocopy of Valid ID card Concerned Institutions/Government Agencies

2. Resume (if applicable) Client

AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Public Assistance and
1. Secure and fill-out
1. Provide form. None 5 minutes Information Desk
form.
Officer
2. Submit accomplished 2.1 Review and None 5 minutes Public Assistance and
form and requirements. receive Information Desk
accomplished form Officer
and requirement/s.

2.2 Validate None 10 minutes Computer Operator

information from
scholar’s data bank.

2.3 Prepare None 5 minutes Computer Operator

Certification.
3. Provide logbook
3. Sign in the logbook. and issue Alumni None 5 minutes Computer Operator
Certification.
TOTAL None 30 minutes
Request for Certification of all SYDP Scholar-Graduates (Alumni)

678
Request for Alumni Certification via electronic mail
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Clients
Who may avail: All Scholar-Graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Copy of Valid ID card Concerned Institutions/Government Agencies

2. Accomplished Alumni Profile Form QCYDO

3. Resume Client
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit accomplished 1.1 Accept and None 2 days Computer Operator
form and photocopy of download the
valid ID card via accomplished forms
electronic mail. sent via email and
send an
acknowledgement
mail.

1.2 Validate None 5 minutes Computer Operator

information from
scholar’s data bank.

1.3 Prepare None 5 minutes Computer Operator

Certification.

1.4 Send copy of None 5 minutes Computer Operator

the Alumni
Certification via
email.
2 days, 15
TOTAL None
minutes
Request for Certification of all SYDP Scholar-Graduates (Alumni)

679
Review of Sangguniang Kabataan Comprehensive Barangay Youth Development
Plan (CBYDP)

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: All Sangguniang Kabataan Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly-signed Comprehensive Barangay
Respective SK Barangay and SK Federation Office
Youth Development Plan (CBYDP)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the CBYDP 1.1 Receive the None 5 minutes Administrative Support
signed by SK signed CBYDP. Staff
Officials/Members and
None 4 days Planning Officer / Unit
SK Federation 1.2 Review the
Head
President. CBYDP.
None 2 minutes Office Head
1.3 Signing of
CBYDP.
2. Provide logsheet.
2. Sign in the logsheet. Release of signed None 3 minutes Computer Operator
CBYDP.
4 days, 10
TOTAL None
minutes
Review of SK three (3) year Comprehensive Plan

680
Review of Sangguniang Kabataan Comprehensive Barangay Youth Development
Plan (CBYDP) via electronic mail

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: All Sangguniang Kabataan Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly-reviewed Comprehensive Barangay
Respective SK Barangay and SK Federation Office
Youth Development Plan (CBYDP)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the CBYDP 1.1 Accept and None 2 days Computer Operator
reviewed by SK download the
Federation via signed CBYDP sent
electronic mail. via email and send
an
acknowledgement
mail.

1.2 Review the None 4 days Planning Officer / Unit

CBYDP. Head

1.3 Send the None 5 minutes Computer Operator

CBYDP review
results via email.
6 days, 5
TOTAL None
minutes
Review of SK three (3) year Comprehensive Plan

681
Review of Sangguniang Kabataan Annual Barangay Youth Investment Program
(ABYIP)

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: All Sangguniang Kabataan Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly-approved Comprehensive Barangay
Respective SK Barangay and SK Federation Office
Youth Development Plan (CBYDP)
2. Duly-signed Annual Barangay Youth
Respective SK Barangay and SK Federation Office
Investment Program (ABYIP)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the ABYIP 1.1 Receive the None 5 minutes Administrative Support
signed by SK signed ABYIP. Staff
Officials/Members and
None 4 days Planning Officer / Unit
SK Federation 1.2 Review the
Head
President. ABYIP.
None 3 minutes Office Head
1.3 Signing of
ABYIP
2. Provide logsheet.
2. Sign in the logsheet. Release of signed None 2 minutes Computer Operator
ABYIP.
4 days, 10
TOTAL None
minutes
Review of SK Annual Investment Program

682
Review of Sangguniang Kabataan Annual Barangay Youth Investment Program
(ABYIP) via electronic mail

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: All Sangguniang Kabataan Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly-approved Comprehensive Barangay
Respective SK Barangay and SK Federation Office
Youth Development Plan (CBYDP)
2. Duly-reviewed Annual Barangay Youth
Respective SK Barangay and SK Federation Office
Investment Program (ABYIP)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the ABYIP 1.1 Accept and None 2 days Computer Operator
reviewed by SK download the
Federation via signed ABYIP sent
electronic mail. via email and send
an
acknowledgement
mail.

1.2 Review the None 4 days Planning Officer / Unit

ABYIP. Head

1.3 Send the ABYIP None 10 minutes Computer Operator

review results via
email.
6 days, 10
TOTAL None
minutes
Review of SK Annual Investment Program

683
Registration of Youth and Youth-Serving Organizations
All Youth and Youth-Serving Organizations may register to the QC Youth
Development Office and be assisted for the registration to the National Youth
Commission’s Youth Organization Registration Program.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: All Youth Organizations / Youth Serving Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Accomplished Youth Organization Profile QCYDO
2. Hard and softcopy (in excel file) Directory of Youth Organization
officers and adviser
3. Hard and softcopy (in excel file) List of members Youth Organization
in good standing
4. Copy of constitution and by laws Youth Organization
5. Endorsement / certification from appropriate
authority
For Community-Based Organizations (submit
one of the following: )
If organization has physical office:
1. Certification of existence of office (where the Barangay
office is located)
If organization does not have a physical office:
1. Barangay Certification of Residence of the Barangay
President
Resolution of endorsement coming from the
Sangguniang Kabataan Officials
Sangguniang Kabataan
For School-Based Organizations
1. Certification of registration or recognition School
For Faith-Based Organizations
1. Certification of registration or recognition Head / Pastor of Congregation or Parish Priest
For Chapter of Multi-level Organizations
1. Certification of registration or recognition President Governing at the highest
organizational level
For Consortium Organizations
1.Certification of member organizations Secretariat / Board
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill out forms Public Assistance
and checklist of 1. Provide forms. None 10 minutes and Information
requirements Desk Officer
2. Submit documentary 2.1 Receive and None 15 minutes District Youth
requirements. check the Coordinator
submitted
requirements.

2.2 Evaluate the None 3 days Unit Head

registration
application.

2
 2.3 Prepare None 10 minutes District Youth
Certification. Coordinator

3. Wait for the issuance 3. Inform the Youth None 1 day District Youth
schedule of the Organization on Coordinator
Certificate. the issuance
schedule of
Certificate.
4. Provide logbook None 5 minutes Administrative
4. Receive the Certification
and issue the Support Staff
of Registration. Sign the
Certification of
logbook
Registration
4 days, 40
TOTAL None
minutes

Registration of Youth and Youth-Serving Organizations via

electronic mail
All Youth and Youth-Serving Organizations may register to the QC Youth
Development Office and be assisted for the registration to the National Youth
Commission’s Youth Organization Registration Program.

Office or Division: Quezon City Youth Development Office (QCYDO)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: All Youth Organizations / Youth Serving Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned Copy of the Accomplished Youth QCYDO
Organization Profile
2. Softcopy (in excel file) of Directory of officers Youth Organization
and adviser
3. Softcopy (in excel file) of List of members in Youth Organization
good standing
4. Scanned Copy of constitution and by laws Youth Organization
5. Scanned Copy of Endorsement / certification
from appropriate authority
For Community-Based Organizations (submit
one of the following: )
If organization has physical office:
1. Certification of existence of office (where the Barangay
office is located)
If organization does not have a physical office:
1. Barangay Certification of Residence of the Barangay
President
Resolution of endorsement coming from the
Sangguniang Kabataan Officials
Sangguniang Kabataan
For School-Based Organizations
1. Certification of registration or recognition School
For Faith-Based Organizations
1. Certification of registration or recognition Head / Pastor of Congregation or Parish Priest

3
For Chapter of Multi-level Organizations
1. Certification of registration or recognition President Governing at the highest
organizational level
For Consortium Organizations
1.Certification of member organizations Secretariat / Board
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit requirements via 1.1 Accept and None 2 days Computer
email. download the file Operator
and send an
acknowledgeme
nt mail.

1.2 Endorse to None 15 minutes Computer

Youth Operator
Secretariat.

1.3 Receive and None 15 minutes District Youth

check the Coordinator
submitted
requirements.

1.4 Evaluate None 2 days Unit Head

registration
application.

1.5 Prepare None 10 minutes District Youth

Certification. Coordinator
2. Wait for the issuance 2. Send copy of the None 2 days District Youth
schedule of the Certificate Certificate via Coordinator
via email. email.

6 days, 40
TOTAL None
minutes

4
 SOCIAL SERVICES DEVELOPMENT
DEPARTMENT

COMMUNITY OUTREACH SERVICE

RESIDENTIAL AND REHABILITATION SERVICE
SPECIAL PROJECT SERVICE
VOCATIONAL DEVELOPMENT SERVICE
WELFARE & RELIEF SERVICE

5
 1. RESCUE OPERATION
Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - Walk-in;
- Referred Abused;
- Neglected;
- Abandoned Children
- Youth;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter ( 1 original, 1photocopy) - Barangay, NBI, Police
Fees to Person
Client Steps Agency Actions Processing Time
be paid Responsible
1. Request for 1. Coordinates with
assistance Police Officials who has
jurisdiction over the
case.
1.1 Prepares
documentary
requirements.
Social
1.2 Conducts rescue None 2 Hours
Worker
operation following
the health protocol
of physical
distancing, wearing
facemask and
disinfecting
procedure
2. Undergoes 2. Assess and conduct
intake intake
interview and interview/counselling / Social
None 3 Hours
counselling / stress debriefing Worker
stress following the health
debriefing protocol.
3. Submit self 3. Assists client for
for medical medical examination, if
examination, needed and secure
if needed medico-legal certificate.
3.1 Assist client in
Social
securing Brgy. and None 3 Hours
Worker
Police Blotter, if
needed
3.2 Prepares and
submits initial
findings.

6
4. Pursues legal 4. Assists client in the
case against step by step process of
perpetrator online filing of the case,
if needed, (from the Social
None 3 Hours
Police level to the Worker
Office of the City
Prosecutor up to Court
level)
5. Submits self 5. Refers and escorts
for client for transfer to
institutionaliza institution for temporary 4 Hours Social
tion, if shelter, if needed None
Worker
necessary (following health
protocol)

6. Attends 6. Conducts parenting

Center’s capability assessment
planned thru text messages,
activities phone calls, video calls
or home visits, if
needed.
6.1 Prepares and
submits social case
study report and Social
None 7 working days
Supervisory Progress Worker
Report
6.2 Wait for the
Notification of
Scheduled court
hearings/proceedings

7. Attends 7. Assist client during

scheduled court hearing
court hearing -thru video Social
None 2 Hours
conferencing Worker

7
8. Awaits 8. Facilitates
referral to reunification of client to
institution / family if found capable
Reintegration to take custody
to family if (following health
found capable protocol)
to take 8.1 If no identified
custody (if families or relatives,
applicable) coordinates & prepares
the following
documents for
institutionalization: Social
None
1. Updated Social Worker
Case Study
Report 132 Days
2. Referral Letter
3. Discharge Form
8.2 Conducts
Aftercare/monitoring
thru phone calls, text
messages or video calls
and submit feedback
report

9. Submits 9. Upon receipts of

client for court order/ decision,
reintegration facilitates termination of
to family or case or conducts after
institutionaliz care service, if Social
ation for long necessary None 2 Hours
Worker
term care -thru phone call and
text messages

TOTAL: 141 Days, 3 Hours

2. REFERRAL (FACILITATION OF ISSUANCE OF CERTIFICATE

DECLARING A CHILD AS LEGALLY AVAILABLE FOR ADOPTION)

Office or Division: Community Outreach Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - Walk-in;
- Referred Abused;
- Neglected;

8
 - Surrendered;
- Abandoned of Foundling Children
- Youth;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CHILD:
Request letter (1original, 1photocopy) Prospective Adoptive Parents
Certificate of Live Birth / Foundling, if PSA
available (1original, 1photocopy)
Dental Age Verification, if foundling child Hospital
(1original, 1photocopy)
Psychological report (for 5 years old & Hospital
above) (1original, 1photocopy)
Health and Medical Profile (1original, Hospital
1photocopy)
Medical Certificates, if with diseases Hospital
(1original, 1photocopy)
Old and recent photos of the child (full Prospective Adoptive Parents
body) (1original, 1photocopy)
2x2 oldest photo (3 pieces) Prospective Adoptive Parents
Affidavit of circumstances of abandonment Lawyer
(1original, 1photocopy)
Tri-media certificate (1original, Media Networks
1photocopy)
Returned registered mail to the last known LBC, Philpost
address of parents/relatives (1original,
1photocopy)
PROSPECTIVE ADOPTIVE PARENTS
(PAP’s):
Certificate of attendance to pre-adoption DSWD NCR
seminars (1original, 1photocopy)
Birth Certificates (1original, 1photocopy) PSA
Marriage Contract or Annulment Paper / PSA
Legal Separation, if applicable (1original,
1photocopy)
Police or National Bureau of Investigation PNP, NBI
(NBI) Clearance (1original, 1photocopy)
Medical and Psychological Evaluation of Hospital
PAP’s (1original, 1photocopy)
Character References Community

9
Proof of income / Employment or Bank Work Place, Bank
Certificate (1original, 1photocopy)
Affidavit of Temporary Custody (1original, Lawyer
1photocopy)

10
 Fees to be Processing Responsible
Client Steps Agency Actions
paid Time Person
1. Prospective 1. Interviews PAPs and
adoptive parents gather basic information
(PAP’s) request thru telephone call,
for assistance thru email and/ or personal
email, telephone appearance to the office
call and/or following the health
personal protocol of physical
appearance to the distancing, wearing
office. facemask and
disinfecting procedure

1.2 Conducts
Social Worker
1.1 Responses to assessment and provide None
clarificatory orientation on legal
2 Hours
questions adoption (following
health protocol)

1.3 Conducts intake

interview (following
health protocol)

1.4 Advises to secure

and submit the
necessary requirements

2. Checks and validates

the submitted
30 Minutes
documents (following
2. Submits health protocol)
necessary None Social Worker
requirements 2.1 Informs clients about
the schedule of interview
thru text messages or
telephone calls.
A. ABANDONED / FOUNDLING CHILD
1.Coordinates with None
1. Wait for the concerned agency
schedule of e.g. lying-in, hospitals,
interview via Local Civil Registrar to
email, video calls, request & validate 22 Days Social Worker
telephone calls or information about the
homevisit (if child (following health
necessary) protocol)
1.1 Sends registered
mail to the parents

11
 last known address
(following health
protocol)
1.2 Facilitates tri-
media appeals
(following health
protocol)

2. Conducts interview None 3 Hours

2. Provides
thru email, video calls,
accurate
telephone calls or
information
homevisit (if
necessary)

B. SURRENDERED/ NEGLECTED CHILD

QUEZON CITY None
RESIDENTS:

1. Birthparents 1. Conducts series of 3 Hours

attend several counselling session
counselling and assess parenting
sessions capability (following
following health health protocol)
protocol.

1.1 Birthparents 1.1 Counsels and 1 Hour

sign Deed of explains the content of
Voluntary DVC (following health
Commitment protocol)
(DVC)

NON-QUEZON
CITY
Social Worker
RESIDENTS:

1. Wait for the 1. Prepares referral 30 Minutes

schedule of letter to Municipal/
interview City Social Welfare
by Social and Development
Worker of Office (M/CSWDO) to
Municipal/ request for parenting
City Social capability assessment
Welfare report (PCAR) and
and deed of voluntary
Developme commitment (DVC)
nt Office
(M/CSWD

12
 O) or 1.1 Receives
DSWD, if parenting capability
birthparent assessment report
s are non- (PCAR) and deed of
Quezon voluntary commitment
City. (DVC).
3. Wait 3. Prepares Social None
Case Study Report,
Child Profile and
Petition.
3.1 Submits Social
Case Study Report &
other requirements to
Department of Social
Welfare and
Development.
3.2 Facilitates posting 44 Days Social Worker
of notice of petition, if
abandoned/ foundling

4. Receives 4.Receives copy of

Certification CDCLAA & inform
Declaring a Child Prospective Adoptive
Legally Available Parent’s (PAP’s) to
for Adoption pick the certificate
(CDCLAA) (following health
protocol)

5. Upon pick up of 5.Informs and advises None

CDCLAA, PAP’s clients to secure
gets the list of requirements for
requirements to Affidavit of Consent to
process the Adoption (ACA) and
issuance of Pre-Adoption
30 Minutes Social Worker
Affidavit of Placement Authority
Consent to (PAPA)
Adoption (ACA) *following health
and Pre-Adoption protocol
Placement
Authority (PAPA)
6. Submits 6.Reviews and None 30 Minutes Social Worker
necessary validates submitted
requirements documents (following
(following health health protocol)
protocol)
3 Hours

13
 7. Answers 7.Conducts
questions anotherinterview to
PAPs & significant
others e.g. character
references thru
telephone calls, video
calls, email or
8. Wait homevisit (if 22 Days
necessary)

8.Prepares update
Social Case Study
9. Wait Report and other 22 Days
pertinent documents.

9. Submits reports to
Department of Social
10. Wait Welfare and 1 Hour
Development.

10. Attends matching

11. Accepts & conference (thru video 10 Minutes
signs ACA & conferencing)
PAPA
11. Receives copy of 5 Minutes
12.Hires lawyer ACA & PAPA
who will file
petition for
adoption in court. 12. Instructs and
advises client to file
the petition for 10 Minutes
13. Submits copy adoption in court.
of court decision,
adoption decree
and new birth 13. Receives court
certificate of the order/ decision,
child (following adoption decree and
health protocol) new birth certificate of
the child
TOTAL: 111Days,
7Hours,
20Minutes
3. REACH OUT OPERATION

Office or Division: Community Outreach Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - StreetChildren;
14
 - Street Families;
- Street Dwellers;
- Indigenous People (IPs)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request/Referral thru letter or phone call Barangay Hall
Fees to be Processing Person
Client Steps Agency Actions
paid Time Responsible
1. Receives request
1. Undergoes for reach-out operation
3 Hours
Interview, 1.1 Coordination with
attends task force members to
counseling convene in
session and preparation for reach
participate in out operation
the orientation 1.2 Identification of
on child Processing Center
protection laws 1.3 Instructs the None
(following concerned barangay
health protocol) to prepare the
processing center
following the health Youth Devt. Officer
protocol (YDO)
1.4 Attends team
Building following
health protocol
2. Conduct reach out
operation following
health protocol
2. Receives meal *vehicles must
assistance accommodate reach 1Day,
out clients half of its 2Hours
total passengers
capacity)

3. Assess and conduct

intake interview and
Social Worker
counseling orientation
3. Submits self for on child protection
temporary 2 Hours Social Welfare
laws (following health
shelter Aide
protocol)
3.1 Prepare initial
1 Hour Youth
findings/case
Devt.
summary report
Asst.
3.2 Provides meal
assistance

15
 3.3 Refer clients to 3 Days
institutions for
temporary shelter with
the vehicle to be used
in transporting client
must have only half of
the vehicles
passengers capacity

A. QUEZON CITY RESIDENTS

4. Attends 4.Conduct
2 Days
Center‘s coordination with the
activities Barangay Council for
the Protection of
Children (BCPC) thru
phone
5. Submits self 5. Conducts case None 2 Hours
for reintegration conference with the
to family barangay and parents
Social Worker
to discuss intervention
following health
Social Welfare
protocol.
Aide
5.1 Prepares
discharge paper
Youth
6. Parents sign 6. Facilitate signing of 1 Hour
Devt.
the Agreement Agreement Form by
Asst.
Form (following the family following
health protocol) health protocol

7. Conforms in 7. Conducts aftercare 132 Days

aftercare monitoring to the
monitoring reached out clients
thru phone calls, text
messages or video
calls
B. NON QUEZON CITY BUT NCR RESIDENTS
8. Awaits 8. Prepares referral None 3 Days Social Worker
disposition letter
8.1 Facilitates turn- Social Welfare
over of client to other Aide
LGU’s, GO’s & NGO’s
following health Youth
protocol. *vehicles Devt. Asst.
being used in
transporting clients

16
 must only have half of
the vehicle
passengers capacity.
TOTAL: 141 Days,
11 Hours

4. EDUCATIONAL ASSISTANCE FOR CHILDREN/ YOUTH IN NEED OF

SPECIAL PROTECTION AND CHILD AT RISK
Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - Walk-in clients;
- Indigent Children/Youth in Need of Special Protection;
- Child at Risk;
- Presently enrolled in public school;
- Quezon City residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Enrollment (1original, School
1photocopy)
Barangay Certificate of Indigency Barangay Hall
(1original, 1photocopy)

Fees to be Processing Person

Client Steps Agency Actions
paid Time Responsible

1. Parent or 1. Conducts
Guardian of the assessment
client request for 1.1Conducts intake
assistance interview following
health protocol
1.2 After completion 30 Minutes
of interview, advice
1.1 Submits
parent or guardian to
basic wait for further
requirements None Social Worker
instruction.

2. Wait 2. Conducts
validation with the
school authorities 1 Day
thru phone calls
2.1 Prepares Case
Summary Report

17
 3. Wait 3. Collates all Case
Summary Report of
qualified
beneficiaries and 22 Days
prepares masterlist
together with the
project proposal for
approval
4. Wait 4. Upon approval of None
the project proposal,
submit all the
requirements for Social Worker
payroll preparation 1 Hour
and processing of
the educational
assistance

5. Wait 5. Upon receipt of

the financial
assistance, informs
client for the
1 day
schedule of
extension of the
assistance Social Worker
None
6. Signs and 6. Release
accepts assistance
assistance by schedule/ batch
to avoid mass 1 day
gathering & following
the health protocol.

25 Days, 1
TOTAL: Hour, 30
Minutes

5. INTERVENTION/DIVERSION PROGRAM (IN ACCORDANCE WITH RA

9344/JUVENILE JUSTICE WELFARE ACT)
Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - Children-in-Conflict with the Law (CICL)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

18
Referral Letter/ Indorsement (1original, Police Operatives,Barangay Officials, Other Local
1photocopy) Government Units
Police Report/Barangay Blotter (1original, Police, Barangay
1photocopy)
Medico-legal (Medical Certificate) Hospital, PNP
(1original, 1photocopy)

Fees to Processing Person

Client Steps Agency Actions be paid Time Responsible
1.Reviews None
1.Requests for assistance documentary
and responses to requirements 15 Minutes Social Worker
clarificatory question

2.Undergoes interview 2.Conducts None 1 Hour

2.1Parents provides assessment for case
information disposition.
2.2Children who are 12
years old and below attends 2.1Conducts intake
Center’s activities, awaiting interview following
assessment health protocol.
2.3Children who are below
the criminal age of 2.1Gathers
responsibility and accused information from
of offenses with above 6 family thru phone
years imposable penalty calls, text messages
or homevisit, if
necessary following
health protocol
Social Worker
2.3Submits and
prepares plan of
action (service plan)

2.4Coordinates and
refers Children-in-
Conflict with the Law
(CICL) to Barangay
Council for the
Protection of
Children (BCPC) for
intervention program
and facilitates turn-
over of CICL to
his/her family

19
*coordination thru
phone calls and text
messages

20
3.Children-in-Conflict with 3.Prepares feedback None
the Law (CICL) ages 15y/o report
& below FOR
INTERVENTION 3.1Submits feedback
PROGRAM report to Fiscal Office
1 Hour

4.Wait 4.Facilitates
intervention program
following health
protocol

21
For QC residents, None
1. Attends center’s activities, 1.Locates parents
if admitted to Reception and and makes
Action Center or Molave assessment.
Youth Home. thru phone call and
text messages to
Parents of Children-in- BCPC
Conflict with the Law (CICL)
2. Submits documentary 1.1Conducts case
requirements conference with
parents and Children-
in-Conflict with the
Law (CICL)
2.1If parents are found -thru phone call
capable, Children-in-Conflict and text messages
with the Law (CICL) with
parents sign agreement on 2.Coordinates with
the intervention activities and barangay, BCPC,
signs intervention contract. NGOs or faith-based
organizations relative
to formulation of
2.2 If applicable, awaits intervention program
110 Days
further disposition for CICL
Social Worker
-thru phone and
text messages

*Facilitates signing
of intervention
contract, in
coordination with
concern BCPC

3.Identifies institution
for CICL whose
parents are found not
capable of custody or
unlocated thru phone
calls or text
messages

22
4.Coordinates and
refers minor to
their respective
None 44 Days
LGU’s for
intervention
program.

23
For NON-QC residents: 5.Coordinates
with the LSWDO
1. Attends Center activities thru formal letter
requesting
1.1If Children-in-Conflict with Parenting
the Law (CICL)’s family is Capability
living in the province (Outside Assessment
NCR) Report prior
reintegration to
1.2Awaits for parental family.
capability assessment for
parents & attends to Center’s 6.Facilitates
activities. reintegration of
CICL to family

*coordinate thru
phone call and
text messages
Children-in-Conflict with None
the Law (CICL) ages 15y/o
& above CICL is
INQUESTED
1.Attends Center activities 1.Coordinates
with the Office of Social Worker
For parents the City
1. Submits CICL’s Prosecutor to
BC/Baptismal secure Final
Resolution
1.1 Submits CICL’s cert. of 1.1Require the
enrolment/ALS cert (if parents to submit
available) necessary 66 Days
documents to help
1.2If case is filed in Court, facilitate case
Children-in-Conflict with the disposition
Law (CICL) stays at Molave *disinfect the
Youth Home awaiting court documents
disposition & attends to
Center’s activities 1.2Facilitates
case disposition
Children-in-Conflict with 1.Conducts family None
the Law (CICL) ages 15y/o assessment
& above 1.1Coordinate
For Diversion Program BCPC thru phone
22 Days
1. Children-in-Conflict with calls and text
the Law (CICL) and parents messages
enter into agreement with 1.2Coordinates with
Barangay Council

24
Social Worker on the for the Protection of
diversion contract. Children (BCPC)
1.1. Children-in-Conflict with and Non-
the Law (CICL) and parents Government
sign agreement form and Organization/ Faith
diversion contract at Social based org (if
Services Development available) for the
Department main office/ activities under the
concern barangay (thru Diversion program
Barangay Council for the 1.3Facilitates in
Protection of Children) signing of diversion
contract

25
2. Children-in-Conflict with 2.Social Worker None 132 Days Social Worker
the Law (CICL) and parents monitors the
attend and comply with the progress of the
agreed Diversion program program
2.1Coordinate
BCPC thru phone
calls and text
messages
3. Children-in-Conflict with 3.Upon None
the Law (CICL) and parents assessment, if the
attend final case conference goal of the
to determine if program is Diversion is
successful or not attained, Social
Worker
recommends: Social Worker
Termination
(completed)
Extension
(incomplete) or
Filling of formal
case (non-
compliance)
TOTAL: 374 Days, 1
Hour,
15Minutes

6. PROVISION OF CERTIFICATE OF INDIGENCY (COI)

Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - 18 yrs. old and above who are residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from concerned agency PAO, PSA, School and other stakeholder
(1original)
Barangay Certificate (1original) Barangay
Personal letter stating reason for availing
Certificate of Indigency (1original) Client
Certificate of No Property (1original) Quezon City Assessor’s Office
Certificate of None Existing Business Quezon City Business Permit and Licensing
(1original) Office

Fees to Processing Person

Client Steps Agency Actions
be paid Time Responsible

26
1.Request for 1.Reviews the None
Social Welfare
assistance and submitted
Aide/
submits documents
10 minutes Community
requirements (following
Outreach
(following heatlh health
Division staff
protocol) protocol)

27
 2.Undergoes 2.Conducts None
interview assessment & 1Hour, 30
intake Minutes
interview
following
health protocol
2.1Advises
client as to the
schedule for Social Welfare
further Aide
engagement.
3.Wait 3.Conducts
further Youth
interview thru Development
phone calls or Assistant
video call
7 Days
3.1Prepares
and submits Youth
report (Case Development
Summary Officer
Report
4.Receives the 4.Prepares
Certificate of and release
Indigency (following Certificate of
health protocol) Indigency 10 minutes
(following
health
protocol)
TOTAL: 7 Days, 2
Hours

7. PROVISION OF PHILHEALTH COVERAGE FOR INDIGENT FAMILIES

Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the - Qualified Indigent Head of families who are bonafide
Service: residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Indigency (1original, Barangay
1photocopy)
Referral letter/medical certificate QC Health Department or other government
(1original, 1photocopy) hospitals

Agency Fees to Processing Person

Client
Actions be paid Time Responsible

28
For walk-in clients: None
1. Requests for
assistance and 1.Receives
submits and assess
requirements submitted
(following health documentary
protocol) requirements Community
(following 10 minutes Outreach
health Division Staff
protocol)

29
2. Undergoes 2.Conducts
interview following interviews
health protocol following 15 minutes
health
protocol
None
3. Fills-up application 3.Guides
form client how to
properly fill
up form
3.1Reviews
filled-up form.
3.2Prepares
4. Submits referral referral letter. 10 minutes
letter and 4.Advises
application form to client to
Philhealth. submit
referral letter 1 day
and
application
form to
Philhealth
Office.

5. Wait 5.Receives
Philhealth ID
or Certificate
of
66 Days
6. Gets Philhealth ID. Membership.
6. Informs
client to get
Philhealth ID.
For clients referred None
by:
1.Barangay’s., Non-
Government Community
Organizations, 1.Receives Outreach
30 minutes
Associations and and assess Division
Organizations submit filled-up forms Staff
referral and Philhealth
Member Registration
Form (PMRF)

30
 7.Wait 7.Prepares None
masterlist&
submit forms
to PhilHealth
7.1Informs the
Barangays,
Non-
Government
Organizations,
Associations,
and
66 Days
organizations
on the
availability of
Philhealth
IDs/Member
Data Record
7.2Receives
IDs/ Member
Data Record
from
Philhealth
8.Distributes None
Philhealth ID/
Member Data
8.Receives the ID/
Record to 30 minutes
Member Data Record
beneficiaries
thru
Barangays
TOTAL: 133 Days,
1Hour,
35Minutes

8. DAY CARE SERVICE

Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
- 3-4 years old children who belongs to indigent families,
Who May Avail of the Service:
large families, working mother, solo parents;
- Children who are nutritionally at risk
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth PSA

31
 Fees to Processing Person
Client Steps Agency Actions
be paid Time Responsible
1.Parents/ Guardians 1.Review 2019 None
participate and answer family survey to Day Care
5 Days
question thru telephone identify 3-4 y/o Worker
call/ text messaging children

32
 None
1.1Interviews
family of
identified
beneficiaries
thru telephone
call/ text
messaging or
home visit, if
necessary
2.Consolidates None
list of 80
identified day
2.Awaits notification for
care children
qualification
including
10 Days
profiling of their
families
3.Conduct None
orientation to
parents of
3.Parents/ Guardians
qualified
attend ECCD orientation beneficiaries. Day Care
re: Home-based (following Worker
schooling health
protocol)

4.Identify None
potential Nutritionist-
parent leader dietician
4.Parent leader
to assist in
orientation
monitoring of Day Care
home-based Worker
activities
5.Assess None
children using
ECCD 220 Days
checklist thru
parents
interview/home
5.Awaits notification for Day Care
visitation in
assessment Worker
coordination
with parent
leader
(following
health
protocol)

33
 6.Distribute None
hygiene kit/
6.Awaits notification thru learning Day Care
parent leaders materials and Worker
family food
pack

34
 7.Monitor/asse None
ss expected
outcome of
7.Day Care parents to
activities
conduct stimulating
conducted by
activities at home-based
parents at Day Care
on suggested activities
home thru Worker
for 3-4 y/o children
telephone call/
based on ECCD
messaging
Learning Package
parent leader
feedback
report
8.Distribute None
certificate of
completion/
recognition to
8.Receive certificate of 4 y/o children Day Care
5 Days
competition/recognition ready for Worker
kinder
(following
health
protocol)
TOTAL: 245 Days

9. PRE-MARRIAGE COUNSELING SERVICE

Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Couples applying for marriage license with ages 18
to 25 years old or who are below 25 years old. (only
5 couples per session)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Marriage License (1photocopy) Quezon City Civil Registrar
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
Request for Interviews the
attendance to Applicant following None 5 minutes
counselling health protocol.
Signs in the Pre- Guides client in
marriage signing the Social
Counselling Service attendance sheet Worker
Attendance None 5 minutes
Guides applicants in
Fills-up Application filling up application
Form form

35
 Attends counselling Conducts
None 1 hour
counselling
Facilitates the
Participates in the Open Forum and
Open Forum None 40 minutes
synthesizes the
learning activity
Receives the Pre-
Marriage Distributes the
Counselling None 10 minutes
Certificate
Certificate
TOTAL: 2 hours

1. MOLAVE YOUTH HOME

Office or Division: Residential and Rehabilitation Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Children-in-conflict-with-the-law apprehended/filed case in
Q.C.
• Male or Female
• 15 years to below 18 years old

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Commitment/Court Order Quezon City Prosecutors Office
Inquest Resolution Quezon City Family Court
Referral Letter Barangay
Medico-Legal Certificate dated on the day Government Hospital
of referral from
COVID-19 PCRT Test Result Government Hospital or any DOH accredited
laboratory

Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1.Present self
1. Checks all
(must wear Security
documentary None 10 minutes
facemask upon Personnel
requirements.
admission)
2.Submit self for 2.1 Assess presented
Houseparent
body check and documentary
(Officer of the
physical requirements, including
Day)
examination COVID-19 test result..
None 30 minutes
observing the Conducts body check
Security
minimum health and physical
Personnel
standard during examination and body
temperature check and

36
this COVID-19 filled up admission form
crisis taking into consideration
the minimum health
standard during this
COVID-19 crisis
2.2 If there is a need,
advise referring party to
indicate in the medical
certificate the findings
during physical
examination not
None
included in the medical
certificate.if necessary,
advise referring party to
bring back client to the
doctor for appropriate
medical update.
3.Receives 3. Escort client to
personal assigned Quarantine
hygiene Area for new admission
supplies (14 days’ quarantine). Houseparent
Issue personal hygiene (Officer of the
None
supplies taking into Day)
consideration the 10 minutes
minimum health
standard during this
COVID-19 crisis

37
4. Undergoes 4. Conducts interview
interview and orientation on
Houseparent
observing the house rules/regulations
1 hour (Officer of the
minimum health taking into consideration None
Day )
standard during the minimum health
this COVID-19 standard during this
crisis COVID-19 crisis
5. Submits self- 5. Conducts medical
observing the examination taking into Medical
minimum health consideration the 20 minutes Doctor
None
standard during minimum health Nurse
this COVID-19 standard during this
crisis COVID-19 crisis
6.Attend 6.1 Supervised and
Center’s monitors proper food
Activities preparation and
observing the distribution. Provides 8 hours
Cook
minimum health other personal needs
standard during
this COVID-19 6.2 Trains, monitors &
crisis supervises client’s 8 hours
Houseparent
household chores
assignment taking into None
consideration the
minimum health
standard during this
COVID-19 crisis
1 hour
Cook
6.3 Prepares and
Houseparent
submits monthly
Security
behavioral monitoring
Personnel
reports.
7.Submit self for 7. 1 Conducts further 8 hours
medical medical evaluation,
examination daily monitoring for
observing the symptoms of COVID-19
minimum health
standard during 7. 2Make referral to 2 hours
Nurse
this COVID-19 health institutions
Medical
crisis None
Doctor
7. 3Conduct lectures on 1 hour
health and wellness,
etc. (2 dorms per week)
taking into consideration
the minimum health
standard during this

38
COVID-19 crisis or thru
alternative mode

7.4 Prepares and 1 hour

submits Monthly
Medical Appraisal
report.

39
8. Undergoes 8.1 Conducts 4 hours
psychological counselling such
assessment thru online/alternative
alternative mode), and interview
/online mode and administer testing.
None Psychologist
8.2
Prepares and submits
psychological
assessment report. 4 hours

9 Attends 9. 1Conduct “Blended

Special Learning ”as per
Education class DepEd’s new normal
thru blended curriculum standard and
learning if there is a need 8 hours
observing the conducts tele-tutorial
minimum health taking into consideration
standard during the minimum health
this COVID-19 standard during this
crisis Client’s COVID-19 crisis
SPED
parents/family 9.2Prepares and submit None
Teachers
submit form 137 records/
(if available recommendations
to the Department
of Education for
possible
acceleration of clients.
Prepares and submit
monthly educational
monitoring report

10. Attends 10. Assess level of

Alternative literacy and conducts
Learning “blended learning” class
System taking into
Sessions thru consideration the
Instructional
blended learning minimum health None 8 hours
Manager
observing the standard during this
minimum health COVID-19 crisis
standard during
this COVID-19
crisis
11. Attends 11.1 Conducts online 8 hours
skills training skills training and other Training
None
session based soft trade industry and Assistant
on their interest handicrafts-making

40
& capacities taking into consideration
observing the the minimum health 1 hour
minimum health standard during this
standard during COVID-19 crisis
this COVID-19 11.2 Prepares and
crisis submit monthly
livelihood training
monitoring report

41
12. Participate 12. Plans and
in different implement different
recreational socialization activities
activities of the taking into
center observing consideration the None 8 hours Houseparent
the minimum minimum health
health standard standard during this
during this COVID-19 crisis
COVID-19 crisis
13. Attends 13. Monitors and
value formation supervises activities
training and taking into
spiritual consideration the
enrichment minimum health
None 6 hours Houseparent
observing the standard during this
minimum health COVID-19 crisis.
standard during
this COVID-19
crisis
14. Attends 14. Provides security
Center’s to clients, ,onitors and
activities supervises clients
observing the behavior Security
None 24 hours
minimum health Personnel
standard during
this COVID-19
crisis

15. Attends 15.1 Conducts 8 hours

social further interview,
sessions/activiti counselling,
es in the Center inter-agency
observing the coordination,
minimum health groupwork, static 1 hour
standard during meeting and
this COVID-19 case conference
crisis through online or 3 hours Social
alternative None Worker
modes of 1 hour
communication
i.e.Video
Conferencing
taking into
consideration the
minimum health
standard during

42
 this COVID-19 2 hours
crisis.

15.2 Prepares case

summary/ social case
study report and service
plan for submission to
the respective court’s 1 hour
email address sent
through the official
email address of Molav
e Youth Home

43
 15.3 Assist clients
during scheduled Video
Conferencing Court
Hearings in lieu of the
physical hearings.

15.4Prepares and
submit Quarterly
progress report.

15.5Conducts Parent
Effectiveness
Conference through
messenger/viber/videoc
onferencing

15.6 Upon receipt of

Court Order thru official
email of the Court,
Social Worker will
facilitate release of
client from the center
(discharge paper can be
prepared onsite or thru
online) and reintegration
to family or referral to
other institutions if there
is need
117 hours, 10
TOTAL
minutes

2. RECEPTION AND ACTION CENTER

Office or Division: Residential and Rehabilitation Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Disadvantaged sectors residing in Quezon City needing
temporary shelter Male or Female
➢ 0-60 years old & above

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Commitment/Court Order Quezon City Prosecutors Office
Inquest Resolution Quezon City Family Court
Referral Letter Barangay
Medico-Legal Certificate dated on the day Government Hospital
of referral from

44
COVID-19 PCRT Test Result Chest X-Ray Government Hospital or any DOH accredited
laboratory

Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Checks all
documentary
1. Present requirements.
self and Baggage Check
Surrender List surrendered
personal personal
belongings and belongings and
valuables for valuables, Security
None 30 minutes
safe keeping subject for Personnel
observing the disinfection
minimum health taking into
standard during consideration the
this COVID-19 minimum health
crisis standard during
this COVID-19
crisis
2. Upon
entry to
the 2. Assist client and
facility, referring party ,
Disinfect shoes Conduct body
on shoe bath temperature
(take off shoes check taking into Security
None 30 minutes
or slippers) consideration the Personnel
Wash hands minimum health
Body standard during
Temperature this COVID-19
check crisis
Disinfect with
alcohol
3. Submit 3. Assess
self for presented
body documentary
check requirements,
and including
Houseparent
physical COVID-19 test 30 minutes
None (Officer of
examinati result. Conducts
the Day)
on body check and
observing physical
the examination.
minimum * If there is a need,
health advise referring party to

45
 standard indicate in the medical
during certificate the findings
this during physical
COVID- examination not
19 crisis included in the medical
certificate. * If
necessary, advise
referring party to bring
back client to the doctor
for appropriate medical
update
4. Receives 5. client to
personal assigned
hygiene Quarantine Area Houseparent
supplies for new None 10 minutes (Officer of
admission. the Day)
Issue personal hygiene
supplies
6. Undergoe 1 hour Houseparent
s (Officer of
interview 6. Conducts the Day)
observing interview
the Conducts orientation on
minimum house rules /regulations
None
health taking into consideration
standard the minimum health
during standard during this
this COVID-19 crisis
COVID-
19 crisis
7. Attend 7.1 Supervised and
Center’s monitors proper food
Activities preparation and
8 hours
observing distribution. Provides
Cook
the other personal items
minimum 7.2 , monitors &
health supervises client’s None
8 hours
standard household chore
Houseparent
during assignment.
this 7.3 Prepares and
1 hour
COVID- submits monthly
19 crisis behavioral monitoring
reports.

46
8. Submits 8. 1 Conducts further 8 hours
self- medical evaluation,
observing daily monitoring for
the symptoms of COVID-19
minimum
health 8.2 ake referral to health 2 hours
standard institutions
during
this 8. 3Conduct lectures on 1 hour
COVID- health and wellness,
19 crisis etc. (2 dorms per week)
None Nurse
taking into consideration
the minimum health
standard during this
COVID-19 crisis or thru
alternative mode 1 hour

8. 4 Prepares and
submits Monthly
Medical Appraisal
report.

9. Undergoe 9.1 Conducts 4 hours

s counselling such
psycholo online/alternative
gical mode), and interview
assessm and administer testing.
ent thru None Psychologist
alternativ 9.2
e /online Prepares and submits
mode psychological
assessment report. 4 hours

10. Attends 10.1 Conduct

Non- online Basic
Formal Literacy Class
Educatio and Online 4 hours
n class Tutorial to clients
thru who are enrolled
blended in regular
learning schooling under None Houseparent
observing home study
the program of
minimum DepEd.
health 10.2 Prepares 1 hour
standard and submit
during monthly progress
this report

47
 COVID-
19 crisis

11. Attends 11.1Conducts online

skills skills training on soft
training trade industry and
session handicrafts-making
based on taking into consideration
interest & the minimum health
capacitie standard during this
s COVID
4 hours
observing 11.2Prepares and Training
None
the submit monthly Assistant
1 hour
minimum livelihood training
health monitoring report
standard
during
this
COVID-
19 crisis

12. Participat 12.Plans and

e in implement different
different socialization
recreatio activities taking into
nal consideration the
activities minimum health
observing standard during this
Houseparent
the COVID-19 crisis None 8 hours
minimum
health
standard
during
this
COVID-
19 crisis
13. Attends 13.Monitors and
value supervises activities
formation taking into
training consideration the
and minimum health Houseparent
None 6 hours
spiritual standard during this
enrichme COVID-19 crisis
nt
activities
such as

48
 prayer
and
attend Mass
thru live
observing the
minimum health
standard during
this COVID-19
crisis
14. Attends 14. Conducts further 4 hours
sessions/ interview,
activities counselling,
in the groupwork, static
Center meeting and
observing case conference
the through online or
minimum alternative
health modes of
standard communication
during i.e.Video
this Conferencing
COVID- taking into
19 crisis consideration the
minimum health
standard during 2 hours
this COVID-19
crisis
None
15. Participat
es in data 15.2 Prepares
Social
gathering social case study
Worker
, sessions report and
and Quarterly
interventi Progress Report.
on thru
online/alt
ernative
modes of
communi
cation
again
observing
the
minimum
health
standard
during 1 hour
this

49
 COVID-
19 crisis

16. Prepares
documentary
16. Awaits requirements for
release the release of
from the client.
center.
65 hours, 40
TOTAL minutes

1. PROTECTIVE SERVICE
Office or Division: Special Project Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Walk-in or Referred, Abused, Neglected or
Abandoned Women, Elderly,
Persons with Disability
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter ( 1 original, 1photocopy) Barangay, NBI, Police
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
After being informed
of the need to
conduct rescue Social
Wait None 1hour
operation, Social Worker
Worker shall
immediately

50
 coordinate with Police
Officials and/or
Barangay Officials
who has jurisdiction
over the case, to
validate/verify such
allegation of abuse
and plans the rescue
operation.
Conducts rescue with
Give accurate Social
Barangay and None 2 hours
information Worker
Police Operatives
Assess & conduct
intake interview /
counselling /
Intake Interview & stress debriefing
counselling / with complete Social
None 30 minutes
stress debriefing PPE (Mask & Worker
Alcohol) w/ Social
distancing (at
least 1 meter
apart)
Assists client for
medical examination,
if needed

Assists client in
Submit self for
securing Brgy. and
medical Social
Police blotter, medico None 2 hours
examination / rapid Worker
legal
test, if needed
Prepares initial
Report on Findings
(ROF) / Case
Summary
Assists client in the
step by step process
(Online filing of case
Pursues legal case Social
from the Police level None 8 hours
against perpetrator Worker
to the Office of the
City Prosecutor up to
Court level)

51
 Secures necessary
Social
documentary None 3 days
Worker
requirements
PROTECTIVE
CUSTODY
Social
None 2 hours
Refers client to Worker
Institution for
temporary shelter
Conducts home visit
Attends Center's
and assess family
planned activities
capability assessment
(FCA) if necessary
Social
None 7 days
Worker
Prepares Social Case
Study Report;
Supervisory Progress
Report; Referral letter
TOTAL: 12 days, 30
minutes

2. REFERRAL

Office or Division: Special Project Division

Classification: Simple
Type of Transaction: G2G - Government to Government
G2G - Government to Citizen
Who May Avail of the Service: Women, Elderly, Person with Disability (PWD) other
Non-Profit Organization
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
➢ If applicable, Letter Request, Medical Hospital, Barangay Hall, Client, Security
Certificate, Barangay Certificate and Exchange Commission, Department
➢ For Solicitation Permit: of Social Welfare and Development
• Letter of Request Division and Agency and other concern
• Security and Exchange Commission agency.
(SEC) Registration Department
Registration Department of Social
Welfare and Development Division
(DSWD)
Solicitation Permit Application Form
• Recommendation from concerned
agencies pertinent to the nature of
fund raising.
1. Sample of letter of Appeal, Ticket,
Ballots, etc. depending on the mode of
solicitation

52
 2. List of the Beneficiaries
3. Authorization from the President of the
Organization to solicit with the
solicitor’s picture and signature

➢ For those applying for a Solicitation Permit

with previous approved permit, Submission
of Financial Statement and they should
surrender the previously issued Solicitation
Permit.

Client Steps Agency Actions Fees to Processing Person

be paid Time Responsible

53
 Submits online Respond to the Receiving
None 30 minutes
letter request proponent thru online Clerk
Coordinate with the
proponent and
Social
Provide information discuss possible None 1 hour
Worker
webinar based on
the request
Conducts the
Attends Training Social
training thru None 2 hours
Worker
webinar
TOTAL: 3 Hours,
30minutes

3. EDUCATIONAL ASSISTANCE FOR CHILDREN WITH DISABILITIES

Office or Division: Special Project Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Indigent Children with Disabilities, Enrolled in public
school and Quezon City residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Enrollment, School ID and PWD School and Person with Disability Affairs
ID Office (PDAO)
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
Parent or Guardian
of the client submit
Online submission of Social
requirements for None None
requirements Worker
possible provision
of assistance
Conduct Validation
Online validation with Social
with the school None 1 day
school authorities Worker
authorities
Collates all Case
Summary Report
of qualified
beneficiaries and
Wait prepares master None 30 days Social
list together with Worker
the project
proposal for
approval
Upon approval of the Social
Wait project proposal, None 1 day Worker
purchase broadband

54
 Receives and signs Extend Broadband to Social
the extended beneficiaries for None 7 days Worker
assistance internet connection
TOTAL: 39 days

4. CAPABILITY BUILDING SESSIONS

Office or Division: Special Project Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: All interested party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original, 1photocopy) Client

55
 Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
Submits online Respond to the Receiving
None 30 minutes
letter request proponent thru online Clerk
Coordinate with the
proponent and
Social
Provide information discuss possible None 1 hour
Worker
webinar based on
the request
Conducts the Social
Attends Training training thru None 2 hours Worker
webinar
TOTAL: 3 hours, 30
minutes

5. SENIOR CITIZEN VOLUNTEER PROGRAM

Metro Manila is under General Community Quarantine (GCQ) which was

recommended by Inter Agency Task Force (IATF) on May 28, 2020. Senior Citizens are the
most vulnerable & susceptible sector to be afflicted by Corona Virus Disease 2019 (COVID-
19) considering their health condition due to old age. They are not recommended to go
outside unless they will purchase food and/or medicines, thus, performing their task is
temporarily suspended until such time that the government lifted the community
quarantine. Likewise, the hiring of Senior Citizen Volunteer is on hold for the meantime.

6. SOLO PARENT SERVICE: ISSUANCE OF SOLO PARENT ID

Office or Division: Special Project Division

Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Solo parent due to: Death of Spouse,
Separation/Annulment, Abandonment, Unwed,
Partner is physically or mentally ill (for 1 year with
Medical Certificate) and Partner is convicted of a crime
(for at least 1 year in prison)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certificate, Photocopy of Birth Barangay Hall, Philippine Statistics and
Certificate of minor children, 1x1 ID Picture, Authority (PSA), Public Attorney Office
(PAO), Civil Registrar Office and Court.
Any of the following applicable:
Photocopy of Death Certificate of spouse
widow/widower
Copy of Filed petition for Annulment/Legal
Separation
Affidavit of Circumstances of being a Solo
Parent

56
 Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
*New Applicant Provides instruction
on how to properly fill-
Fills-up Application up the form thru online Social Welfare
Form (download Officer
@dropbox.com) Assess submitted or
documentary None 30 minutes Special
Requests and requirements Project
submits Division
requirements thru Provides information Staff
online on Solo Parent Act RA
8972

57
 Social Welfare
Officer
Receive status Provide feedback
or
report and report and
None 1 day Special
schedule of schedule of
Project
interview interview
Division
Staff

Conducts interview
Social Welfare
with complete PPE
Officer
with Social distancing
(at least 1 meter or
Undergoes
apart) None 1 day Special
interview
Project
Conducts home visit if Division
necessary with Staff
complete PPE

Social Welfare
Officer
or
Accepts ID with Accepts ID with
None 30 days Special
complete PPE complete PPE Project
Division
Staff

*Old Applicant Provides instruction

(Renewal) on how to properly fill-
up the form thru
Fills-up Application online Social Welfare
Form (download Officer
@dropbox.com Assess submitted or
documentary None 30 days Special
Requests and requirements Project
submits Division
requirements thru Provides information Staff
online on Solo Parent Act
RA 8972
Request for the
renewal of Solo ID

58
 Social Welfare
Officer
Receive status Provide feedback or
report and schedule report and schedule None 1 day Special
of interview of interview Project
Division
Staff
Interviews applicants
with complete PPE
with Social distancing
(at least 1 meter Social Welfare
apart) Officer
or
Undergoes Conducts Special
None 1 day
interview assessment Project
Division
Staff
Conducts
coordination with
Barangay thru online,
if needed
Social Welfare
Officer
Prepares and or
Accepts ID with
facilitates issuance of None 5 minutes Special
complete PPE
Solo Parent ID Project
Division
Staff
TOTAL: 32 days, 35
minutes

59
 1. Manpower Barangay Based Skills Training
Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Identified individuals referred by other Division as part of
Intervention Plan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original, 1photocopy) Barangay or other requesting Party
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Request for 1. Assess training need
assistance and advise
and/or proponent as to
Manpower
submits schedule of further
None 30 minutes Development
letter request engagement through Officer
through email or phone call
email or
phone call
2. Wait 2. Conducts further
assessment and Manpower
prepares schedule None 30 minutes Development
for next engagement Officer

3. Provide 3. Coordinate with the

information proponent and Manpower
through video discuss the training Development
call design, identification Officer
of venue, logistic and None 1 hour or
Manpower
other needs.
Development
3.1 Advise proponent Assistant
as to schedule

60
4. Wait 4. Prepares feedback
report and
recommendation
approval of
requested training

4.1 Upon approval of Manpower

the requested Development
6 working days, Officer
training
None 2 hours or
Manpower
4.2 Inform proponent of Development
the approved training Assistant
and schedule the
training orientation/
dialogue with the
participants through
email or video call

5. Attends 5. Conducts dialogue Manpower

Dialogue through video Development
conferencing 4 Hours Officer
5.1 Prepares and None or
submits Enrolment Manpower
Report Development
Assistant

61
6. Attends 6. Conducts modular
Training skills training by
means of google
class or Barangay Manpower
Based Skills Training None 120 hours Development
(Selected Courses) Assistant

(Maximum of 8
Participants per course)

7. After finishing 7. Individual Release of Manpower

the modular Certificate of Development
training Completion Officer
None 4 Hours or
Manpower
Development
Assistant
TOTAL: 22 Days, 5 Hours

2. SOFT TRADE SKILLS TRAINING

Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Identified individuals referred by other Division as part of
Intervention Plan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original, 1photocopy) Barangay or other requesting Party
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Request for 1. Assess training need
assistance and advise
and/or proponent as to Manpower
submits letter schedule of further None 30 minutes Development
request engagement through Officer
through email email or phone call
or phone call
2. Wait 2. Conducts further
assessment and Manpower
prepares schedule None 30 minutes Development
for next engagement Officer

62
3. Provide 3. Coordinate with the
information proponent and
through video discuss the training Manpower
call design, identification Development
of venue, logistic and None 1 hour Officer
other needs.
3.1 Advise proponent
as to schedule

63
4. Wait 4. Prepares feedback
report and
recommendation
approval of
requested training

4.1 Upon approval of

the requested Manpower
6 working days,
training Development
None 2 hours Officer
4.2 Inform proponent of
the approved training
and schedule the
training orientation/
dialogue with the
participants through
email or video call

5. Attends 5. Conducts the

Training softrade skills
training by means of
google class or face Manpower
to face training None 4 hours Development
Assistant
(Maximum of 8
Participants per course)

TOTAL: 7 Days, 4 Hours

3. Productivity Skills and Capability Building Training

Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: All interested party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Request for 1. Assess training need
assistance and advise Manpower
proponent as to Development
schedule of further None 30 minutes Officer
engagement through
email or phone call

64
2. Wait 2. Conducts further
assessment and Manpower
prepares schedule None 30 minutes Development
for next engagement Officer

3. Provide 3. Coordinate with the

information proponent and
through video discuss the training Manpower
call design, identification Development
of venue, logistic and None 1 hour Officer
other needs.
3.1 Advise proponent
as to schedule

65
4. Wait
4.2 Inform proponent
for the schedule of Manpower
None 2 hours Development
training through
Assistant
email or video call

5. Attends 5.1 Prepares and

Manpower
Dialogue submits Enrolment
None 4 Hours Development
Report Assistant

6. Attends 6. Conducts the

Training blended skills training
by means of modular Manpower
or google class None 15 Days Development
Assistant
(Maximum of 8
Participants per course)
7. After finishing 7. Individual Release of Manpower
the training Certificate of Development
Completion Officer
None 10 Days, 4 Hours or
7.1 Organize group for Manpower
training com Development
production Assistant
TOTAL: 26 Days, 4 Hours

4. SMALL INCOME GENERATING ASSISTANCE (CAPITAL ASSISTANCE)

Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Identified individuals referred by other Division as part of
Intervention Plan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Indigency (1 original, Barangay
1 photocopy)
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Client seeks 1.Conduct coordination
capital with the barangay
assistance regarding Labor and
✓ Walk-in proponent’s request None 2 hours Employment
✓ Phone Call (conduct orientation/ Officer
✓ Referral dialogue regarding
✓ Email

66
 ✓ Letter programs for the
"new normal")

2. Wait 2. Prepares schedule

for orientation/ Labor and
assessment for None 1 day Employment
possible assistance Officer

67
3. Subject self 3. Conducts orientation/
for assessment
assessment
3.1 Conducts business
3.1 Attends counselling/
business preparation of project
counselling proposal thru use of
Labor and
laptop and projector (a
None 4 hours Employment
3.2 Prepares min of 2 to a max of 5 Officer
and submits per session per staff)
project
proposal 3.2 Inform client to
submit additional
documentary
requirements

4. Submits 4. Prepares Case

requirements Summary report
Evaluates submitted
documentary
requirements/ Labor and
Prepares all 5 working days
None Employment
documentary Officer
requirements including
project proposal for
the approval of capital
assistance
5. Wait 5. Upon approval of
project proposal,
prepares and submit Labor and
all documentary None 5 working days Employment
requirements for Officer
payroll preparation
and processing
6. Wait 6. Inform proponent for
the schedule of Labor and
extension of capital None 4 Hours Employment
assistance Officer

7. Receives the 7. Extends capital

capital assistance to a Labor and
assistance minimum of 5 to a None 4 hours Employment
maximum of 10 Officer
beneficiaries a day

68
8. Provide 8. Monitor status of the
information clients/business thru
text or video call Labor and
None 132 working days Employment
8.1 Prepares and Officer
submit monitoring
report

149 Days, 6
TOTAL:
Hours

69
4. REFERRAL
Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Simple
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Interested graduates of the Manpower Barangay Based
Skills Training Programs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Submits 1. Review resume
resume through 1.1 Coordinate with
email Industries/
companies for
possible job through
Labor and
phone calls.
None 2 weeks Employment
Officer
1.2 Inform graduates for
the scheduled date
of referral through
phone calls.

2. Receives 2. Extends referral

referral letter letter addressed to Labor and
for possible the industry or None 1 hour Employment
employment PESO for possible Officer
employment
3. Able to get 3. Monitors status of
employment employed
Labor and
graduates
None 3 Months Employment
Officer
3.1 Prepares and
submits reports

TOTAL: 54 Days, 1 Hour

70
 1. TRANSPORTATION ASSISTANCE ( BALIK-PROBINSYA)
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Individuals/families in Crisis Situation
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• Barangay Certificate Of Residency/
- Barangay Hall
Indigency
- Police Station
• Travel Clearance
- Health Center
• Health Certificate
Fees to Person
Client Steps Agency Actions Processing Time
be paid Responsible

6. Precautionary 1. Accomplish the

Officer on
measures to all visitor's checklist None 5 minutes
duty
visitors/ clients (Health Checklist)

7. Present self to 2. Accommodates

Information client’s query with
Desk complete PPE
(Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)

2.1 Conducts initial

assessment of Social
documentary None 10 minutes
Welfare Aide
Requirements

2.2 Provides client with

queuing number

2.3 Assists client to

proceed to
concerned staff

71
3. Proceeds to the 3. Ask for additional
concerned staff information for
validation
3.1 Submits
necessary 3.1 Explains
documents subsequent
procedures in
availing assistance None 30 minutes Social Worker
(i.e Home visit,
purchase of tickets,
etc.)

72
4. Undergoes 4. Conducts Intake
intake interview interview
and provide
accurate 4.1 Conducts
information Counseling
None 1 hour Social Worker
4.2 Advice client to wait
for further
assessment/
schedule of further
engagement
5. Wait 5. Conducts Home
visit with complete
PPE (Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)

5.1. Identifies other

needs of the client

5.2. Prepares
documentary
requirements:
a. Report on
Findings
b. Referral Letter None 14 Days Social Worker

5.3. Coordinates with

other welfare
agencies (receiving
Local Government
Unit (LGU) and
Department of
Social Welfare and
Development)

5.4. Purchase tickets

5.5. Informs client as to

the schedule of
departure

73
6. Signs 6. Escort client to bus
Acknowledgem terminal/ port
ent Receipt
6.1. Extends ticket/s
6.1. Receives and Referral Letter None 4 Hours
ticket/s and
Referral Letter 6.2. Ensures that client
to receiving is really on board
LGU
7. Prepares necessary
documents for
None 4 Hours
liquidation purposes

15 Days, 1 Hour,
TOTAL:
and 45 minutes

74
2. EMERGENCY DISASTER RELIEF PROGRAM (FOOD ASSISTANCE/
TEMPORARY SHELTER FOR WALK-IN CLIENTS AND VICTIMS OF
CALAMITY)
Office or Division: Welfare and Relief Division
Classification: Complex

Type of Transaction: G2C - Government to Client and

G2G – Government to Government
Who May Avail of the Service: Individuals/families in Crisis Situation
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• None - None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionary
➢ Accomplish the
measures to Officer on
visitor's checklist 5 minutes
all visitors/ duty
(Health Checklist)
clients
2. Accommodates
client’s query with
complete PPE
(Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)
➢ Present self
None Social
to Information 10 minutes
2.1. Assists walk-in Welfare Aide
Desk
clients to proceed
to concerned staff

2.2. For calamity

victims, assists
client to proceed to
queuing
3. Proceeds to
3. Conducts initial
concerned 30 minutes Social Worker
assessment
staff

75
4. Undergoes 4. Conducts Intake
Intake interview with
Interview complete PPE
and provide (Face Mask &
accurate Alcohol) with
Social Worker
information social distancing 30 minutes for
(at least 1 meter walk-in clients
apart)
4.1. Victims of 4.1. Conducts further
Welfare Aide
calamity assessment
attend 4.2. Prepares 14 days
scheduled documents for (2 weeks) for
activities approval of victims of
Day Care
while at the extension of Dry calamity
Workers
Evacuation Ration
Center 4.3. Conducts Relief
Operation
activities for
victims of calamity

76
 5. Prepares
documents for 1 hour for dry
approval of ration of walk-in
extension of Dry clients
Ration

5.1. Prepares and 1 day for dry

5. Wait
submit Relief ration of victims of
Operation Report calamity
for approval of
extension of 5 days for
Financial financial
Assistance for assistance
victims of calamity

6. Walk-in client 6. Extends Dry Ration

receives Dry None Social Worker
Ration upon 6.1. Coordinates with
approval the barangay
council to inform
client on the
6.1. Victims of schedule of 30 minutes for
calamity extension of walk-in clients
receive dry financial assistance
ration upon
pull-out of 6.2. Extends Financial 1 day for victims
relief Assistance of calamity
operation

6.2. Receives
Financial
Assistance
upon
approval

77
7. Prepares and
submits Post-
1 day
Evaluation Report

22 Days, 2
TOTAL: Hours, and 45
minutes

78
3. FOOD FOR WORK
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C - Government to Client
Identified individuals who are willing to render service for
Who May Avail of the Service: duly approved and supervised restorative and
rehabilitative project in the community within Quezon City
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• None - None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionary
1. Accomplish the Officer on
measures to 5 minutes
visitor's checklist duty
all visitors/
(Health Checklist)
clients
2. Assess capacity of
volunteer
2. Present self
for inclusion 1 day
2.1. Prepares and
in the project
submits Project
Proposal
➢ Conducts intake
interview with
complete PPE None
3. Undergoes (Face Mask &
Intake Alcohol) with social Social Worker
Interview and distancing (at least
provide 1 meter apart)
accurate 1 hour
information o Conducts
orientation
3.1. Attends
orientation o Advice client on
the schedule of
project
implementation

79
 ➢ Participates
in the
implementat 1. Implements and
ion of the monitors daily
identified activities of
project identified project
5 days
o Signs the 1.1. Prepares Payroll
payroll
1.2. Extends Material
o Receives Assistance
Material
Assistance
2. Prepares and
submits completion 1 day
report

7 Days, 1 Hour,
TOTAL:
and 5 minutes

4. REFERRAL
Office or Division: Welfare and Relief Division
Classification: Simple and Complex
Type of Transaction: G2C - Government to Client
Who May Avail of the Service: Individuals in crisis situation/referral from the Barangay
Council for special cases
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• Checklist from the hospital / welfare - Hospital or any welfare agency
agency
• Original copy of Brgy. Certificate of - Barangay Hall
Residency
- Local Civil Registry Office
• Identification Card
• Original copy of Medical Certificate /
Clinical Abstract for Medical
Assistance
• Certified True Copy of Death
Certificate for Burial Assistance
• Barangay Blotter (if applicable)

80
 Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionary 1. Accomplish the
measures to all visitor's checklist Officer on
visitors/ clients (Health Checklist) 5 minutes
duty

2. Present self to 2. Accommodates

Information client’s query
Desk
2.1. Conducts initial
2.1. Presents assessment of
documentary documentary
requirements requirement
Social
2.2. Provides client 10 minutes
Welfare Aide
with queuing
number
None
2.3. Assists referring
party of special
cases to proceed
to concerned staff
3. Proceeds to ➢ Receives and
concerned checks
staff documents
presented
3.1. Submits
necessary o Explains 30 minutes Social Worker
requirements subsequent
procedures in
availing
assistance

81
➢ Undergoes 4. Conducts Intake
intake interview Interview
and provide
accurate 4.1. Identifies other
information needs of the
client
1 hour for
4.2. Coordinates with
immediate
concerned
referrals
agencies when
applicable
None Social Worker
4.3. Prepares
Referral Letter
10 working days
4.4. For special
for special cases
cases endorsed
by the barangay,
facilitate
admission to
welfare
institutions/
hospitals

82
5. Receives 5. Extends Referral
Referral Letter
Letter
5.1. Presence of
5.1. For special SWAB TEST /
cases, submit RAPID TEST to
self for every client in
immediate compliance with
medical Health protocols
attention and guidelines
and/or to contain the
institutionaliza spread of the
tion Coronavirus Medical
whichever is disease …...
Officer
applicable (COVID-19) as
among the
requirements
also of the
receiving LGU.

5.2. Escort client to

welfare
institutions /
hospitals
(abandoned
cases)

6. Prepares and
submits
necessary
documents for
documentation
purposes

10 Days, and
TOTAL:
45 minutes

83
5. VOLUNTEER & AUXILIARY PROGRAM
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C - Government to Client
Identified individuals (18 years and above) from the
Who May Avail of the Service: conducted Family Survey who are willing to render
voluntary service in the community
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
- Social Services Development Department
• Filled-up Personal Data Sheet under Welfare and Relief Division –District
(PDS) with picture
Social Worker
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible

➢ Process the
names of
identified
volunteers

o Coordinates with
Day Care
Workers for 7 working days
evaluation

o Prepare schedule Social Worker

of activities None

o Inform client on
the schedule of
home visit

➢ Provide 2. Conducts home

additional visit
information
2.1. Assess capacity 7 working days
of volunteers

84
3. Attends ➢ Inform client on
orientation the schedule of
orientation

o Conducts
orientation

o Prepares and
submits masterlist
of would be
7 working days
participants

o Prepares Project
Proposal, Training
Design and
resources needed
for the training

➢ Attends and 4. Conducts training

Participate in program
the training
4.1. Monitors progress
o Receives during training
Certificate of 22 days
Completion 4.2. Provides
Certificate of
Completion
None Social Worker

5. Submit Post- 5. Conducts post

training evaluation
Evaluation
Form 5.1. Analyze data from 1 day
the result of
evaluation

85
6. Performs 6. Conducts
volunteer monitoring
work in the
community 6.1. Conducts regular
meetings
(monthly,
quarterly, annual)

6.2. Recommends
additional
trainings for
volunteers

TOTAL: 44 days

6. FINANCIAL ASSISTANCE
Office or Division: Welfare and Relief Division
Classification: Simple
Type of Transaction: G2C - Government to Client
Who May Avail of the Service:
Individuals in crisis situation
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
➢ Medical Assistance
• Original / Certified True Copy of
updated Medical Abstract /
MedicalCertificate (duly signed by
- Hospital / Health Center
the Attending Physician, reflecting
full name and license number)
- Barangay Hall
• Original copy of updated
Prescription Slip (duly signed by the
Attending Physician, reflecting full
name and license number)

• Original copy of Barangay Certificate

of Indigency

86
➢ Burial Assistance - Local Civil Registry Office
▪ Certified True Copy of duly
registered Death Certificate - Funeral Service
▪ Original copy of duly notarized
Funeral Contract
➢ Original copy of Barangay Certificate of Barangay Hall
Indigency
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionar 1. Accomplish the
y measures visitor's checklist Officer on
None 5 minutes
to all visitors/ (Health Checklist) duty
clients
2. Presents self 2. Accommodates
to client’s query with
Information complete PPE
Desk (Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)
Social
10 minutes
Welfare Aide
2.1 Conducts initial
assessment of
documentary
requirements

2.2 Assists client for

queuing
3. Presents 3. Checks the
documentary authenticity of the 30 minutes Social Worker
requirements documents

87
4. Undergoes
intake 4. Conducts Intake
interview and Interview with
provide complete PPE
accurate (Face Mask &
information Alcohol) with
social distancing
(at least 1 meter
apart)
4.1 Identifies other
needs of the client
1 hour
4.2 Prepares Report
on Findings
4.3 If applicable,
prepare Referral
Letter to other
welfare agencies
4.4 Purchase
medicines/
Prepare
Guarantee Letter

5. Receives 5. Extends of 20
medicines/ medicines/ minutes
Guarantee Guarantee Letter
Letter
TOTAL: 2 Hours and 5
minutes

88
 TASK FORCE CONTROL AND PREVENTION
AND REMOVAL OF ALL ILLEGAL STRUCTURES AND
SQUATTING
Central Office

Internal Services

1. FRONTLINE SERVICES
Scheduled of Availability of Service:
Monday to Friday
8:00 am – 5:00 pm

Office or Division: TASK FORCE COPRISS

Classification: Demolition Team
Type of Transaction: Internal Services
Who may avail: Complaint- any persons
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1.Submission of Letter 1.Receiving and 3 Minutes Receiving Section
Request processing
documents
2.Evaluation of the 1 to 3 days Office Head
Documents
3.Dissemination of 1 day Office Head
the documents to
assigned
coordinators
4.Conduct ocular 14 days District Coordinator
investigation and
issuance of
“Paanyaya”
5. Conduct (3) 4 weeks Mediator
consecutive
dialogues with the
complainant and the
affected structure
owners.

89
6. Submit 1 day Mediator
corresponding
report
7. Prepared a 3 to 5 days Office Head
request for the
issuance of an
Order address to
the Office of the City
Attorney.

90
8. Processing of the 12 Months Office of the Secretary
request to the Mayor
9. Upon receiving 10 days District Coordinator
the Memorandum
Order issued a 30
days’ Notice/Notices

11. Upon Issued of 3 days Office Head

the 30 day notice,
prepared request for
the issuance of a
clearance at the
Office of the City
Attorney
12. Upon issuance 5 days District Coordinator
of a clearance final
7 to 15 notices will
issued
13. Request for a 7 days Office Head
Certificate of
Compliance (COC)

14. Preparation for a 2 Months Quezon City Local

Conduct of COC Housing Board

15. Request for a 5 days Office Head

conduct of Pre-
Demolition
Conference (PDC)

16. Preparation of 1 Month Camp Karingal

Pre-Demolition
Conference

17. Request for 1 to 2 Months Office Head

Police Assistance

18. Implementation 5 days Task Force COPRISS

of the Memorandum
19. Submission of 1 day Office Head
After dismantling
operation from the
Office of the Mayor
-END OF TRANSACTION-

91
 Public Affairs and Information Services
Department

Public Information Office

1. Request for Coverage, Photos, Video Clips, Newspaper Clippings, News

Letter Materials, IEC Materials, Broadcast Monitoring, Social Media
Posting and Web Posting.

Media coverage is given to important and big events as well as to good

projects the city government wants to amplify. Subsequently, these may be
posted at our official social media accounts and website so the story can be
further picked up by the various forms of media—television, newspaper, and
radio.

Office or Division: Public Affairs and Information Services Department

Classification: Simple

Type of Transaction: G2G – Government to Government, G2C – Government to Citizens

Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request form PAISD Receiving Clerk

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Submit Request Form Stamping of date None 5 minutes Receiving Clerk

and time
(Admin Division)
received/attach
tracking slip

Assigned request to None 5 minutes Dept. Head

personnel

92
 Prepares and None 20 minutes Technical Staff
generate request
document
TOTAL: None 30 minutes

2. Request for Editorial Services (Content Creation)

Editorial services or content creation is provided to the requesting department

given that facts are given and/or available.

Office or Division: Public Affairs and Information Services Department

Classification: Simple

Type of Transaction: G2G – Government to Government, G2C – Government to Citizens

Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request form PAISD Receiving Clerk

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Submit Request Form Stamping of date None 5 minutes Receiving Clerk

and time
(Admin Division)
received/attach
tracking slip

Assigned request to None 5 minutes Dept. Head

personnel

Prepares and None 1 hour Technical Staff

generate request
document

TOTAL: None 1 hour and 10

minutes

3. Request for Service Referrals

93
 Public/client to provide further details regarding the attending circumstances
pertinent to his/her concern such as, but not limited to, the city government’s
projects and services.

If the issue requires further referral with other offices/departments, endorse

the complaint to the offices/departments for the appropriate action which can
best address the concern.

Office or Division: Public Affairs and Information Services Department

Classification: Simple

Type of Transaction: G2G – Government to Government, G2C – Government to Citizens

Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request form PAISD Receiving Clerk

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Submit Request Form Stamping of date None 5 minutes Receiving Clerk
and time
(Admin Division)
received/attach
tracking slip

Assigned request to None 5 minutes Dept. Head

personnel

Prepares and None 30 minutes Admin Division

generate request
document

TOTAL: None 40 minutes

4. Complaints

94
 Feedback and complaints are welcome as it will help us improve the city’s
services. Citizens, institutions, and other clients may contact the department
and provide us with complete details and recommended outcome or action.

Office or Division: Public Affairs and Information Services Department

Classification: Simple

Type of Transaction: G2G – Government to Government, G2C – Government to Citizens

Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Complaint Letter/Request Form PAISD Receiving Clerk

Letter thru Social Media

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Submit Request Form Stamping of date None 5 minutes Technical Staff
and time
received/attach
tracking slip

Prepares and None 30 minutes Dept. Head /

transmit to agency Technical Staff
concern
TOTAL: None 35 minutes

95
 OFFICE FOR SENIOR CITIZENS AFFAIRS

ISSUANCE OF NATIONAL UNIFORM SENIOR CITIZENS ID

Process new applications for Senior Citizens ID.
Office or Division: Office for Senior Citizens Affairs
Classification: Simple
Type of Transaction: G2C
Who may avail: Senior Citizens 60 years old and above, Filipino
Citizens
It may apply to Senior Citizens with “dual
citizenship” provided that they will prove their
Filipino citizenship and have at least six (6)
months residency in Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Should bring latest four (4) 1x1
colored ID pictures and any two (2)
of the following documents, at least
six (6) months old issued, indicates
the Applicant/Senior Citizen’s
NAME, DATE OF BIRTH and
QUEZON CITY ADDRESS.
- Voter’s ID / Voter’s Registration COMELEC
- Tax Identification (TIN) ID BIR
- Philippine Driver’s License LTO
- Postal Identity Card PHLPOST
- PVAO Veterans ID/AFPSLAI PVAO/ AFPSLAI
Card
- Philippine National Police (PNP) PNP
Firearm License Card
- National Bureau of Investigation NBI
(NBI) Clearance
- QCPD (Police) Clearance QCPD
Certificate

Other supporting ID/Documents

- Social Security System SSS/GSIS
(SSS)/GSIS ID Card
- Professional Regulation PRC
Commission (PRC) ID
- IBP ID Card/DFA Philippine IBP/DFA
Passport
- Barangay ID/Clearance (at least Barangay where the person resides
6 months residency)
96
 - Billing Statement (under Utility concessionaire
applicant/senior citizen’s name)

Additional Requirement for Transfer

from other City/Mun.
- Certificate of Cancellation from OSCA of the concerned LGU
their respective OSCA
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Present 1.1. Evaluate duly None District Senior
appropriate accomplished Citizens ID
requiremen form with Evaluator
ts with attached
pictures, proper
fill-up the documents.
application
form and
photocopy
of valid or
supporting
documents
2. Proceed to 2.1. Process None District Senior
assigned Senior Citizens ID
District Citizens ID Processor
Senior and Purchase
Citizens ID Slip Booklets,
Processor recording and
and submit filing.
the form.
3. Received 3.1. Released / None District Senior
the Senior issued Senior Citizens ID
Citizens ID Citizens ID Processor
by signing with complete
the Record set of
Book. Purchase.
TOTAL 1 day

Replacement of Senior Citizens ID (Old/Damaged/Lost S.C. ID)

Process requests for Senior Citizens ID card replacement

Office or Division: Office for Senior Citizens Affairs

Classification: Simple
Type of Transaction: G2C

97
Who may avail: OSCA-Quezon City registered Senior Citizens,
Filipino
It may apply to Senior Citizens with “dual
citizenship” provided that they will prove their
Filipino citizenship.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Old / Damaged Senior Citizens ID
Old Purchased Slip Booklets
Other Valid Documents
Affidavit of Loss (for lost card)
Latest four (4) 1x1 colored ID
pictures
For Representative of Applicant
- Authorization of Senior Citizen/ID
of Representative
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Present 1.1. Issue Lost / None Replacement /
old/damag Replacement Lost Senior
ed Senior Form Citizens ID
Citizens ID, Evaluator
Booklets or
Affidavit of
Lost/other
documents.
2. Fill-up 2.1. Evaluate duly None Replacement /
Lost/Repla accomplished Lost Senior
cement form with Citizens ID
Form and attached Evaluator
submit with damaged
pictures. S.C. ID or
Affidavit of
Lost / other
documents &
issue Order of
Payment
3. Proceed to 3.1. Issued Official P100.00 City Treasurer’s
City Receipt Office
Treasury
Office for
the
Payment of
Replaceme
nt/Lost of
Senior
Citizens ID.

98
4. Proceed to 4.1. Process S.C. None Replacement /
Replaceme ID and Lost S.C. ID
nt/Lost Purchase Slip Processor
S.C. ID Booklets,
Processor recording and
& present filing.
the Official
Rec’t.
5. Received 5.1. Released / None Replacement /
the Senior issued S.C. ID Lost S.C. ID
Citizens ID with complete Processor
by signing set of
the Record Purchase
Book. Booklets.
TOTAL P100.00 1 day

99
 TASK FORCE on SOLID WASTE
MANAGEMENT

1. Waste Management Operations

The Task Force on Solid Waste Management (TFSWM) provides sanitation
services for the entire city including regular waste management operations at
identified sources such as but not limited to, households, thoroughfares, and
institutions.

Office or Division: Task Force on Solid Waste Management (TFSWM)

Classification: Simple
Type of G2C - Government to citizen
Transaction: G2G - Government to government
G2B – Government to business
Who may avail: Residents, identified institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None required None required
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Follow the waste Deployment of none • Monday & Chief, Waste
collection schedule waste collection Friday Management
vehicles (Biodegrada Operations Division
ble),
Wednesday
(Non-
Biodegrada
ble)
• Tuesday &
Saturday
(Biodegrabl
e) &
Thursday
(Non-
biodegrada
ble)
TOTAL None As mentioned
above

2. Request for Disaster-Relief and Clean-up Operations

The Task Force on Solid Waste Management (TFSWM) provides the
deployment of support vehicles for waste collection or transportation in
response to any crisis or requirement of the city government and other

100
 requesting organizations/agencies. The service provides the collection and
disposal of disaster-relief operations such as but not limited to, debris from fire
incidents, emergency/crisis-response, demolition/clearing activities and
typhoons, and bulky waste as may be determined by TFSWM;

Office or Division: Task Force on Solid Waste Management (TFSWM)

Classification: Simple
Type of G2C - Government to citizen
Transaction: G2G - Government to government
G2B – Government to business
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter for Collection and/or Personal letter
Transportation Vehicles
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Submission of request 1.Acknowledgement None Within 1 day Chief, Public Affairs
letter with complete receipt of request and Special Concerns
information to letter Division
TFSolidWaste@quezon
city.gov.ph
2.Coordination with None within 1-3 Chief, Waste
the requesting business days Management
individual/s to verify Operations Division
the request
3.Deployment of none Within 1 day Chief, Waste
collection and/or Management
transportation Operations Division
vehicles
TOTAL None As mentioned
above

101
 3. Processing and Issuance of Environmental Clearance
Environmental Clearance is issued by the Quezon City Government thru the
Task Force on Solid Waste Management (TFSWM) to establishments that are
compliant with the QC Environment Code and other national government
sanitation and environmental standards. An Environmental Clearance is valid
one (1) year from the date of its issuance and must be renewed annually.

Office or Task Force on Solid Waste Management (TFSWM)

Division:
Classification: Complex
Type of G2B – Government to business
Transaction:
Who may avail: All business establishments in Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Initial Requirements: Initial Requirements:
1. Unified Business Permit 1. Business Permit and Licensing Department
Application Form (BPLD) thru BOSS
2. Barangay Clearance 2. Respective barangays
Supporting Documents: (If Applicable) Supporting Documents: (If Applicable)
1. Environmental Compliance 1-3: Department of Environment and Natural Resources
Certificate (ECC) (DENR)
2. Certificate of Non-Coverage 4-5: Laguna Lake Development Authority (LLDA)
(CNC)
3. Permit to Operate Emission
Source Installation (PO-ESI)
4. LLDA Clearance
5. Discharge Permit
6. Other Local Permits
PROC
AGENCY PERSON
CLIENT STEPS FEES TO BE PAID ESSIN
ACTIONS RESPONSIBLE
G TIME
1.Client must 1.BPLD shall None Within Chief, Public
access online forward the 1 day Affairs and
application for new client’s Special
business through application thru Concerns
the QCG TFSWM official Division
Business-One- e-mail address:
Stop-Service (TFSolidWaste
(BOSS) @quezoncity.go
website/account v.ph) for initial
evaluation.
2. Client shall
email a scanned 2.TFSWM will
copy of acknowledge
documentary receipt of client’s
requirements for online

102
Environmental application of EC
Clearance (EC) to and provide a list
TFSolidWaste@qu of documentary
ezoncity.gov.ph requirements
with subject and courier
“ENVIRONMENTA options
L CLEARANCE
APPLICATION”
3.Client shall 3.TFSWM will None within Chief, Permits
receive the results evaluate and 1-3 and Compliance
of the evaluation of assess the busines Division
their application submitted s days (E-response
via email documents Team and
including Permits and
possible fees. Evaluation
Upon Section)
satisfactory
completion of
requirements,
the TFSWM will
issue results of
evaluation and
send the online
Order of
Payment.
4.Client must settle 4.Once scanned (1) Inspection Fee: n/a Chief, Permits
payment at any copy of receipt is • All big-scale and Compliance
branch of received through Manufacturing Industries Division
Landbank of the email, TFSWM – P1,800.00 (E-response
Philippines (LBP) will verify • Funeral Parlor with Team and
or through online payment and crematorium/embalming Permits and
banking. notify the client services and other Evaluation
of delivery similar activities – Section)
A scanned copy of schedule P1,500.00
the Official Receipt • Sewage/ Hazardous
must be forwarded waste
to the same email collector/transporter and
for payment treater – P1,500.00
verification • Fuel Depot and Fuel
Storage Facilities –
P1,000.00
• Sanitary waste landfills &
Toxic waste Treatment
Disposal Sites –
P1,000.00
• Hotels/Motels/Apartelles/
Inns – P1,000.00
• Welding Shops/Auto
Repair and Painting
Shops/Printing
Shops/Machine Shops –
P1,000.00

103
• Furniture
Shops/Refrigerator
Repair Shops –
P1,000.00
• Garbage
Contractors/Garbage
Truck Terminals/Transfer
Stations – P800.00
• Private Hospitals and
Laboratories P800.00
• Shopping
Centers/Malls/Markets/T
alipapa – P800.00
• Housing Dev.
Projects(Residential
Subd., Parks, Memorial
Parks)/ Condominiums –
P800.00
• High-Rise Buildings –
P800.00
• Private Schools –
P800.00
• Fast food
Chains/Restaurants –
P800.00
• Amusement/Recreational
Places,
SportsCenters,KTV,Vide
oke,Golf Courses and
similar establishments –
P600.00
• Small Scale
Manufacturing Industry –
P500.00
• Transport
Terminals/Garage/Trucki
ng Services – P500.00
• Filling Stations and LPG
Filling Stations –
P500.00
• Substations/Cell Sites –
P500.00
• Foundry Shops/Molding
or Heating
process/Melting of
Metals – P500.00
• Animal Farms/Piggery
exceeding 25 heads –
P500.00

104
 • Carwash/Laundry
Services/Funeral Parlors
– P500.00
• Junkshops – P500.00
• LPG Retailers (10 tanks
and above) – P300.00
• Medical Clinics/ with
Lying-in Clinics –
P300.00
• Other activities, projects
as maybe determined by
the DEPARTMENT, has
been the subject of
complaints/inspection –
P300.00

(2) EPO FEE – P300.00

(applicable to all applicants)
(3) Courier Delivery Fee
Note: Failure to renew such
clearance within the prescribed
period shall pay a fine of
P5,000.00 and P5,000.00 for
every succeeding year of non-
renewal.
5. Hard Copy of 5.TFSWM will Included in Order of Payment Within Chief, Permits
the EC shall be release the 3-5 and Compliance
delivered to the approved busines Division
client Environmental s days (E-response
Clearance Team and
through the Permits and
client’s preferred Evaluation
courier. Section)
6.Client’s 6.TFSWM will None n/a Chief, Permits
establishment shall conduct onsite and Compliance
be subject to inspection to Division
onsite inspection verify client’s (Compliance
for further compliance. and
validation Environmental Enforcement
Clearance may Section)
be revoked upon
further
validation.
TOTAL As mentioned above As
mentio
ned
above

105
 4. Payment of Environmental Violation Receipt (EVR) and
Ordinance Violation Receipt (OVR)
EVR and OVR that were issued by the Task Force on Solid Waste
Management (TFSWM) and any other authorized personnel must be
processed by the violator and pay the corresponding penalties based on City
Ordinance SP 2350 S-2014

Office or Task Force on Solid Waste Management (TFSWM)

Division:
Classificatio Simple
n:
Type of G2C - Government to citizen
Transaction: G2B – Government to business
Who may All
avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Scanned/E-copy of the EVR/OVR Task Force on Solid Waste Management (TFSWM)
PRO
CLIENT AGENCY CES PERSON
FEES TO BE PAID
STEPS ACTIONS SING RESPONSIBLE
TIME
1.Client shall 1.TFSWM will n/a Withi Chief, Permits and
email a acknowledge n1 Compliance Division
scanned copy receipt of client’s day (Compliance and
of EVR/OVR to email and instruct Enforcement Section)
TFSWM official client to stand by
e-mail address: for Order of
(TFSolidWaste Payment
@quezoncity.g
ov.ph)
2.Client must 2.TFSWM will QC Environment Code n/a Chief, Permits and
settle the issue online (City Ordinance No. SP-2350, Compliance Division
online Order of Order of S-2014) (Compliance and
Payment at Payment. Enforcement Section
any branch of Chapter IV. Solid Waste
Landbank of Management
the Philippines (1) Dirty Premises
(LBP) or Once payment 1st Offense – 1,000.00
through online has been verified, 2nd Offense – 3,000.00
banking. TFSWM will send 3rd Offense – 5,000.00
an email
Client must verification to the (2.1) Non-segregation of waste
email payment client at source
receipt to the (2.2) No Separate Garbage
same email Bins
and wait for

106
email (2.3) No Proper Garbage
verification Storage
from TFSWM (2.4) No Proper marking on
Bins/Storage Area
(2.5) Setting out garbage not in
front of premises
(2.5) Collection of recyclables
(contractors)
(2.6) Collection of PCM
(contractors)
(2.7) Hiring illegitimate haulers
(2.8) Setting out unsegregated
waste
(2.9) Setting out during non-
collection
(2.10) Waste not properly
packed & tied
(2.11) Unauthorized collection

1st Offense – 1,000.00

2nd Offense – 3,000.00
3rd Offense – 5,000.00
+ non-collection of
Garbage

(3) Unauthorized collection

(3.1) Scavenging
1st Offense – 1,000.00 or 1 day
CS
2nd Offense – 3,000.00 or 3
days CS
3rd Offense – 5,000.00 or 5
days CS

(4) Unsegregated bulky waste

(4.1) Improper tree
cuttings/Unpacked yard waste
(4.2) Improper disposal of
construction debris
(4.3) Unsegregated HHW
(4.4) Collection of THW
(contractor)
(4.5) Hiring unauthorized waste
treaters
(4.6)Unsegregated Electronic
Waste
(4.7) Collection of Electronic
Waste (contractor)

1st Offense – 1,000.00

2nd Offense – 3,000.00
3rd Offense – 5,000.00

107
(5) Unregistered collection
equipment
(5.1) No proper markings
(5.2) Not in good running
condition
–No tools/spare tires
–Hanging sacks
(5.3) Dirty truck
(5.4) Improperly cover truck
–Spillage of garbage
–Foul odor on truck
(5.5) No functional device
(5.6) No cleaning/clearing tools
(5.7) Smoke Belching GT
(5.8) Unauthorized garbage
collector
(5.9) Unsanitary GT
(5.10) No proper uniform/ID
(5.11) Pamumulasi/ sorting
(5.12) Causing damage to
Garbage Container
(5.13) Reckless driving
–Under influence of
alcohol/drugs
(5.14) Solicitation

1st Offense – 1,000.00 or 1 day

CS + 1 day seminar
2nd Offense – 3,000.00 or 1
week CS + 1 day seminar
3rd Offense –
a. 5,000.00 and/or 1 month
imprisonment
b. Revocation of BP
c. Disqualification

1st Offense – 1,000.00 or 1 day

CS + 1 day seminar
2 Offense – 3,000.00 or 1
nd

week CS + 1 day seminar

3rd Offense –
a. 5,000.00 and/or 1 month
imprisonment
b. Revocation of BP
c. Disqualification

(6) No garbage receptacles on

PUV

108
 (6.1) No proper Label on
receptacles
1st Offense – 500.00
2nd Offense – 1,000.00
3rd Offense – 2,000.00

(7) Littering
1st Offense – 500.00 or 1 day CS
2nd Offense – 1,000.00/3 days
CS
3rd Offense– 2,000.00/5
days CS

(8) Illegal Dumping

(8.1) Illegal storing of garbage
(8.2) Illegal Dumpsite

1ST 2ND 3RD

VOL OFF. OF OFF.
UM F.
E
<1 2,0 4,0 5,000
CU 00. 00. .00
.M 00 00
5,000 5,000+
+ NOT
NOT MORE
<1 5,0 LESS THAN 1
CU. 00. THAN YR.
M /> 00 6 IMPRI.
MOS
IMPRI
.
5,000 5,000+
+ NOT
NOT LESS
>4-
5,0 LESS THAN 6
8C
00. THAN MOS
U.
00 1 IMPRI
M
MOS
IMPRI
.
5,000 5,000+
+ NOT
NOT MORE
8C 5,0
LESS THAN 1
U. 00.
THAN YR.
M 00
6 IMPRI.
/>
MOS
IMPRI

(9) Open Burning

109
 1st Offense– 500.00/1 day CS
2nd Offense– 1,000.00/3 days
CS
3rd Offense – 2,000.00 or 5
days CS

(10) Urinating
(10.1) Spitting/ “Singa”
(10.2 ) Defecating

1st Offense – 500.00 or 1 day CS

2nd Offense – 1,000.00 or 3
days CS
3rd Offense – 2,000.00 or 5
days CS

(11) No Environmental
Clearance
(11.2) No sufficient space
(11.3) No separate sorting or
storage area
(11.4) No septic tank
(11.5) No parking area
(11.6) No proper signboard
(11.7) Non display of EC
(11.8) No uniform/ID of
Junkshop personnel
(11.9) No proper markings on
collection equipment
(11.10) Not color-coded
collection equipment
(11.11) Unsanitary/Unclean
Junkshop
(11.12) No Permit to Trade
Recyclables
(11.13) Untimely trading
(trading time: 6am-6pm)
(11.14) Improper dis. of post-
consumer mat’l/Hiring
illegitimate haulers
(11.15)Using sidewalk as
weighing & sorting area
(11.16) Using sidewalk & roof
as storage area
(11.17)Using sidewalk
/roadside as parking area
(11.18) Untimely trading
prohibited time:6pm-6am

1st Offense – 1,000.00

2nd Offense – 3,000.00

110
 3rd Offense – 5,000.00 +
cancellation of BP or 30-
60 days imprisonment
or both for 3rd &
subsequent offense

(12) Using Polyethylene

materials
(12.1) Transporting PE
materials
–Selling PE materials
–In possession of PE materials

1st Offense – NOV

2nd Offense – 3,000.00 + 3
days CS
3rd Offense – 5,000.00 + 3
days CS
(FIRM)
1st Offense – NOV
2nd Offense – 3,000.00
3rd Offense – 5,000.00 +
Revocation of BP

(13) No environment friendly

notice
(13.1) Distribution of plastic
bags below 15 microns
(13.2) Not imposing Plastic
Recovery System fee
-No transaction receipt
(13.3) Distribution of plastic
carryout bags w/ handles,
holes/string
(13.4) Not charging P2/plastic
bag
-Non submission of annual
audited financial
Report
-Non submission of
Quarterly Report
(13.5) Improper use of Green
Fund
(13.6) Non provision of
reusable carryout bags
(13.7) No green lane
(13.8) No Recyclables trading
activity

1st Offense – 1,000.00

2nd Offense – 3,000.00

111
 3rd Offense – 5,000.00 +
Cancellation of BP

(14) Using plastic bag in Gov’t

Institution
- Using styro in Gov’t Inst.

(14.1) Vendors
utilizing/offering/selling plastic
bag/ styro

(14.2) Vendor utilizing plastic

bag/styro as packaging for food
& drinks
(14.3) Bringing/using plastic
bags/styro by employees/
students/clients/visitors
(14.4) Serving food & drinks on
plastic bags/styro

(CONCESSIONAIRES)
1st Offense – 500.00
2nd Offense –1,000.00
3rd Offense –2,000.00 +
Cancellation of BP
(EMPLOYEES)
1st Offense – Warning from CP
2nd Offense –Warning from
EPWMD & Office Head
3rd Offense – 2,000.00 +
Reprimand from EPWMD &
Office head
(VISITORS)
1st Offense – Warning from
EPWMD
2nd Offense –P500.00
3rd Offense – P1,000.00

AIR POLLUTION

(1) Ban on Smoking in Public

Places

One Thousand Pesos (P1,

000.00), or one (1) month and
one (1) day to three (3) months
imprisonment or both at the
discretion of the court.

(2) Violation for Standards for

Stationary Sources

112
 1. First Offense – One
thousand (P1,000) and
issuance of Notice of
Violation
2. Second Offense – Three
thousand (P3,000) and
issuance of Cease and
Desist Order (CDO) for
the pollution source.
3. Third Offense – Five
thousand (P5,000) and
recommendation for the
issuance of a Closure
Order to the BPLO.

WATER POLLUTION

(1) Illegal discharge/ deposit of

garbage, oil into drainage
outlets, etc.
(1.1) Illegal discharge, injecting,
seeping of any substance into
soil
(1.2) Operating facilities that
discharge or allow to seep or by
gross negligence, prohibited
chemicals, substances or
pollutants into bodies of water
(1.3) Illegal transport, dumping
or discharge of prohibited
chemicals
(1.4) Discharging regulated
water pollutants without
discharge permit
(1.5) Operating facilities that
discharge regulated water
pollutants without valid permits
(1.6) Unauthorized transport or
dumping of sewage sludge or
solid waste

1st Offense – P1,000.00 +

issuance of NOV
2nd Offense – P3,000.00
3rd Offense – P5,000.00

(2) No Waste Water Treatment

Plant or WWTP
(2.1) No Septic Tank /
Sewerage Treatment Plant

113
(2.2) No Grease Trap / Grease
Interceptor
(2.3) No Oil and Water
Separator
(2.4) No Sealed Concrete
Holding Tank
(2.5) No Sealed Container

1stOffense – P1,000.00 +
issuance of NOV
2nd Offense – P3,000.00 +
issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO

(3) Refusal to de-sludge

(3.1) Refusal to connect its
sewage
(ESTABLISHMENTS)
1stOffense – P1,000.00 +
issuance of NOV
2 Offense – P3,000.00 +
nd

issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO
(RESIDENCES)
P1,000.00 for every count of
violation

(3) Dumping/Discharging of
sludge and septage
(3.1) Desludging and
transporting septage w/o permit
(3.2) Hiring illegal desludger
(PERSON/ESTABLISHMENTS)
P5,000.00 + 3-6 months
imprisonment + confiscation of
equipment/paraphernalia used

NUISANCE

(1) Excessive noise

(1.1) Foul odor from motor
vehicle
(1.2) Foul odor from residence
or business
(1.3) Obstruction
(1.4) Illegal dumpsite
(1.5) Illegal pens or cages

114
(1.6) Disturbance of peace
caused by pets/livestock
-Foul odor from
pets/livestock
(1.7) Allowing pets to defecate
in public places
(1.8) Storing and drying of
manure/annoying
materials/merchandise
(1.9) Growth weeds, grasses
and bushes
(1.10) Animal excreta

1stOffense – P1,000.00 +
issuance of NOV
2 Offense – P3,000.00 +
nd

issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO

(2) Excessive noise not

permissible
(2.1) Use of loud sound-
producing equipment or
machine
(2.2) No sound-proofing

1st Offense: P1, 000 +

issuance of NOV
2nd Offense: P3, 000 +
issuance of CDO
3rd Offense: P5, 000 +
issuance of CO and
confiscation of sound source
FOR NON-COMPLIANCE
1st Offense: An imprisonment
of not less than fifteen (15)
days, or more than thirty (30)
days
2nd Offense: An imprisonment
of not less than forty-five(45)
days, but not more than sixty
(60) days
3rd Offense: An imprisonment
of not less than ninety (90)
days, but not more than 120
days

115
 (3) Indiscriminate usage of
music devices, horns, etc.
(motor vehicle)
-No permit for using PA system
(gatherings)
-Emitting loud, excessive,
disturbing sound (tricycles)

1st Offense: P 500

2nd Offense: P1, 000
3rd Offense: P1, 500
FOR NON-COMPLIANCE
1st Offense: An imprisonment
of not less than fifteen (15)
days, or more than thirty (30)
days
2nd Offense: An imprisonment
of not less than forty-five(45)
days, but not more than
sixty(60) days
3rd Offense: An imprisonment
of not less than ninety (90)
days, but not more than 120
days

5. Request for Data, Speaker, Training or Seminar

The Task Force on Solid Waste Management (TFSWM) is available to
provide data or lectures on City Ordinance SP 2350 S-2014, waste
management operations as well as relevant public services and projects.

Office or Division: Task Force on Solid Waste Management (TFSWM)

Classification: Simple
Type of G2C - Government to citizen
Transaction: G2G - Government to government
G2B – Government to business
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter for the provision of data or Personal Letter
training

116
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1.Online 1.Acknowledgement None Within 1 day Chief, Public Affairs
filing/submission of receipt of request and Special Concerns
request letter thru letter Division
TFSWM official e-mail
address:
TFSolidWaste@quezon
city.gov.ph
2.Coordination with None within 1-3 Chief, Concerned
the requesting business days Division/Section
individual/s to
determine the
required data and/or
schedule of training

3.Actual provision of None Within 1 day Chief, Concerned

data or conduct of Division/Section
training as
requested on the
agreed schedule

117
 FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Fill up the Customer Service Survey Form
found at designated areas of concerned
city department/office/unit (DOU) and drop
it in the Suggestion Box.

Contact us through www.quezoncity.gov.ph

Accomplish the survey form found at

www.ratemyservice.dilg.gov.ph

Trunkline No.: 8988-4242

Hotline: 122
Email: mayor@quezoncity.gov.ph

How feedbacks are processed Every Friday, a representative from the

Office of the City Administrator opens the
Suggestion Box, compiles, records and
classifies all forms. Remarks requiring
action will be routed to the concerned city
department/office/unit (DOU) for
appropriate action. Reply of the involved
DOU must be submitted within three (3)
days upon receipt of the transmittal. The
response of the city DOU shall then be
relayed to the concerned citizen.

For those sent through the website or email,

the Office of the City Mayor shall forward the
same to the concerned city DOU for proper
action and secure reply within three (3) days
upon receipt. Action taken by the city DOU
shall be sent to the concerned client.

Survey from the DILG shall be processed

by that agency.

Inquiries and/or follow-ups may be done

through telephone no. 8988-4242 or
through 122.
How to file a complaint Fill up the Customer Service Survey Form
found at designated areas of concerned
city department/office/unit and drop it in the
Suggestion Box.

118
 Write a letter addressed to the City Mayor
which may be filed through walk-in or
through email (mayor@quezoncity.gov.ph).

Call through our Hotline 122 providing the

following:
- name of city official/employee or city
department/office being complained
- incident
- evidence, as warranted

How complaints are processed The complaint will be routed to the

concerned city department/office/unit
(DOU) for proper action and secure the
reply of the involved DOU within three (3)
days upon receipt of the transmittal. The
response of the city DOU shall then be
relayed to the concerned citizen.

Inquiries and/or follow-ups may be done

through Telephone Nos. 8988-4242 or 122,
or through email
(mayor@quezoncity.gov.ph).
Contact Information:

Contact Center ng Bayan (CCB) 0908-881-6565

Civil Service Commission email@contactcenterngbayan.gov.ph
1-6565
www.contactcenterngbayan.gov.ph

Presidential Complaints Center 8888

(PCC), Office of the President

Anti-Red Tape Authority (ARTA) complaints@arta.gov.ph

8478-5043

119
 OFFICE ADDRESS CONTACT INFORMATION
ADMINISTRATIVE 4THFLOOR, 8988-4242
DIVISION OFFICE OF HIGH RISE LOCAL 8400 / 8401
THE CITY MAYOR BLDG.
QUEZON RECORDS, FINANCE AND
CITY HALL PROPERTY, ADMINISTRATIVE
LOCAL 8402 / 8403

BARANGAY AND 5TH FLOOR, 8988-4242

COMMUNITY CIVIC LOCALS 8520, 8524 TO 8526
RELATIONS CENTER 394-8731
DEPARTMENT BUILDING A,
QUEZON
CITY HALL
COMPOUND

BUSINESS PERMITS GROUND 8988-4242

AND LICENSING FLOOR,
DEPARTMENT CIVIC EXECUTIVE ASSISTANT
CENTER LOCAL 8282
BUILDING A,
QUEZON ADMINISTRATIVE
CITY HALL LOCAL 8174
COMPOUND
LEGAL
LOCAL 8287

OCCUPATIONAL PERMIT
LOCAL 8172

BUSINESS
PERMITS/RELEASING/BUSINES
S ONE STOP SHOP
LOCAL 8173

RECORDS AND STATISTICS

LOCAL 8284

INSPECTION/TF
ENFORCEMENT
LOCAL 8286

NDC (BPLO ANNEX)

419-1409
CITY ACCOUNTING 3RD/4TH 8988-4242
DEPARTMENT FLOOR, LOCAL 8801/8339

120
 CIVIC
CENTER ASSISTANT CITY
BLDG. F, ACCOUNTANT
QUEZON LOCAL 8800
CITY HALL
FISCAL MANAGEMENT AND
CONTROL/FCU
LOCALS 8337/8341

BARANGAY ACCOUNTING
SERVICES
LOCAL 8325

FINANCIAL ACCOUNTS AND

ANALYSIS
LOCAL 8323

PAYROLLS, BILLS AND

REMITTANCE
LOCAL 8324

REVENUE ABSTRACT AND

STATISTICS
LOCAL 8322

ADMINISTRATIVE
LOCAL 8328

CITY ARCHITECT 5TH FLOOR, 8988-4242

DEPARTMENT CIVIC LOCALS 1500, 1501, 1509
CENTER D
(BRO)
BUILDING,
QUEZON
CITY HALL
COMPOUND

CITY ASSESSOR’S ASSESSOR’ 8988-4242

OFFICE S OFFICE, LOC. 8185 AND 8126
MEZZANINE
FLOOR, ASST. CITY ASSESSOR FOR
CIVIC ADMINISTRATION
CENTER LOC. 7304
BLDG. B,
QUEZON ASST. CITY ASSESSOR FOR
CITY HALL, OPERATIONS
QUEZON LOC. 8292
CITY

121
 ADMINISTRATIVE DIVISION
LOC. 8368

ASSESSMENT RECORDS
MANAGEMENT DIVISION
LOC. 8188 & 8032

ELECTRONIC DATA
PROCESSING DIVISION
LOC. 8296

TAX MAPPING DIVISION

LOC. 8189 AND 8187

PROPERTY APPRAISAL
DIVISION
LOC. 8291 AND 8294

PROPERTY VALUATION
STANDARD DIVISION
LOC. 8369

CITY CIVIL CIVIC 8922-6077

REGISTRY CENTER 8925-0453
DEPARTMENT BLDG. C, 8928-4242 LOC. 1515
QUEZON
CITY HALL BIRTH DIVISION
COMPOUND LOCAL 1516
(NEAR EAST
AVENUE) RECORDS & REGISTRATION
DIVISION
LOCAL 1514

MARRIAGE DIVISION
LOCAL 1516

DEATH DIVISION
LOCAL 1517

IT SECTION
LOCAL 1517

CEMETERY DIVISION
8417-4821

CITY GENERAL 6TH FLOOR, 8988-4242

SERVICES QUEZON
DEPARTMENT CITY HALL

122
 MAIN CGSD ASSISTANT
BUILDING DEPARTMENT HEAD
LOCAL 8623

CGSD SECRETARY
LOCAL 8600

ADMIN LOC. 7326

HRMU LOC. 8632

FMU LOC. 8616

INFORMATION TECHNOLOGY
ADMIN / I.T. LOC. 8601

STORAGE DIVISION LOC. 8603,

8605

RECORDS / R.M.C.D. LOC.

8624, 8606

PROPERTY CHIEF LOC. 8629,

8608-8609

BEMD (BUILDING &

EQUIPMENT MAINTENANCE
DIVISION) LOCAL 7329

SECTION CHIEF, BRMS LOC.

8622

JANITORIAL / BEMD LOC. 8622

MOTORPOOL LOC. 8611, 8612,

8209

IFAM LOC. 8627, 8620

TASK FORCE STREETLIGHTS

LOC. 8618

CITY LEGAL 7TH FLOOR, 8988-4242

DEPARTMENT HIGH-RISE LOCALS 8700 TO 8706 / 8714 /
BUILDING 8717 TO 8718
8929-1991 (DIRECT LINE)

123
CITY PLANNING AND 4TH FLOOR, 8988-4242
DEVELOPMENT CIVIC LOCALS 1005 TO 1016
OFFICE CENTER D
(BRO
BUILDING),
CITY HALL
COMPOUND

CITY TREASURER'S ANNEX 8988-4242

OFFICE BUILDING, LOCALS 8317 / 8145 / 8156 /
QC HALL 8157
COMPOUND
ASSISTANT
LOCALS 8156/8155

CASH DIVISION
LOCALS 8156/8155

CITY VETERINARY 6TH FLOOR 8988-4242 LOC. 8036

DEPARTMENT CIVIC
CENTER
BUILDING A
CULTURAL AND 8TH FLOOR, 8988-4242 LOCAL 8841 TO 8846
TOURISM AFFAIRS CIVIC 386-1254 (FAX)
OFFICE CENTER
BUILDING A, ACTION OFFICER - TOURISM
CITY HALL 8988-4242 LOCAL 8841 TO 8846
COMPOUND
TOURISM LOCAL 335

CULTURAL LOCAL 389

PUBLIC CELEBRATION LOCAL

326

DEPARTMENT OF GROUND TO 8988-4242

BUILDING OFFICIAL 3RD LOCAL 8912
FLOORS,
CIVIC ADMINISTRATIVE DIVISION
CENTER D LOCAL 8905
(BRO
BLDG.), CONSTRUCTION PERMITS
QUEZON DIVISION
CITY HALL LOCAL 8902
COMPOUND
FINAL PERMITS DIVISION
LOCAL 8903

124
 ANNUAL BUILDING
INSPECTION DIVISION
LOCAL 8910

INVESTIGATION AND
ADJUDICATION DIVISION
LOCAL 8904

SIGN BOARD AND UTILITIES

DIVISION
LOCAL 8911

TECHNICAL COMPLIANCE
EVALUATION UNIT
LOCAL 8909

ONE STOP SHOP FOR

CONSTRUCTION PERMITS
(OSSCP)
LOCAL 1401

DEPARTMENT OF QUEZON DEPARTMENT HEAD

PUBLIC ORDER AND CITY HALL 924-1851, FAX 921-1042
SAFETY COMPOUND TEL. NO. 921-1010

ENGINEERING 5TH, 6TH, 8988-424

DEPARTMENT AND 7TH SECRETARY LOCAL 8657
FLOOR
CIVIC ADMINISTRATIVE DIVISION
CENTER LOCAL 8536
BLDG. B,
CITY HALL PERSONNEL SECTION
COMPOUND LOCAL 8659

RECORDS SECTION
LOCAL 8658

ACCOUNTING SECTION
LOCAL 8661

5TH FLOOR

ASSISTANT CITY ENGINEER

FOR ADMINISTRATION
LOCAL 8544

125
 PROPERTY AND SUPPLY
SECTION
LOCAL 8663

PLANNING AND
PROGRAMMING DIVISION
LOCAL 8538/8541

ARCHITECTURAL SECTION
LOCAL 8537

EXCAVATION, UTILITIES
MONITORING OFFICE
LOCAL 8543

MATERIALS TESTING UNIT

LOCAL 8539

7TH FLOOR

ASSISTANCT CITY ENGINEER

FOR OPERATIONS
LOCAL 8747

VERTICAL INFRASTRUCTURE
PROJECTS DIVISION
LOCAL 8747/8754

HORIZONTAL
INFRASTRUCTURES
PROJECTS DIVISION
LOCAL 8746

TASK FORCE WATERWAYS

LOCAL 8751

ROAD MAINTENANCE DIVISION

LOCAL 8749

INTERIM BUILDING
MAINTENANCE DIVISION
LOCAL 8750

ENVIRONMENTAL 6TH FLOOR, 8988-4242 LOCALS 8340 / 8348

PROTECTION AND CIVIC TO 8350 / 8359 TO 8364
WASTE CENTER D
MANAGEMENT (BRO
DEPARTMENT BLDG.),

126
 QUEZON
CITY HALL
COMPOUND
HOUSING, 3RD FLOOR, 8988-4242 LOC. 8641
COMMUNITY CIVIC
DEVELOPMENT AND CENTER ADMINISTRATIVE DIVISION
RESETTLEMENT BUILDING C, LOC. 8642, 8645
DEPARTMENT QUEZON
CITY HALL HOUSING AND
COMPOUND RESETTLEMENT DIVISION
, QUEZON LOC. 7606
CITY
DIRECT SALE SECTION
LOC. 8648

COMMUNITY MORTGAGE
PROGRAM SECTION
LOC. 7606

COMMUNITY DEVELOPMENT
SECTION
LOC. 7606

SUPPORT SERVICES DIVISION

LOC. 8647

ACCOUNTS MANAGEMENT
AND SERVICING SECTION
LOC. 8648

BASIC UTILITIES AND

SERVICES SECTION
LOC. 8648

CENSUS AND PLANNING

LOC. 8643

TECHNICAL SECTION
LOC. 8643

CENSUS SURVEY SECTION

LOC. 8643

NOVALICHES DISTRICT QUIRINO HIGH 417-4145 (TELEFAX)

HOSPITAL WAY,
BARANGAY
SAN
BARTOLOME,

127
 NOVALICHES,
QUEZON CITY

OFFICE OF THE CITY 14TH FLOOR 8988-4242

ADMINISTRATOR QC HALL MAIN LOCALS 8425 TO 8427, 1110, 1101,
BUILDING 1103, 1105, 1214

OFFICE OF THE CITY BULWAGAN, TRUNKLINE: 8988-4242 LOC. 8300

MAYOR 3RD FLOOR, FAX NO.: 8924-3592
QUEZON CITY
HALL, HIGH 1. APPOINTMENTS/SOCIALS
RISE
LOC. 8300
BUILDING
2. ADMINISTRATIVE
LOC. 8302
4. CONSTITUENCY RELATIONS
DISTRICTS 1 TO 6
LOC. 8429-8430
RECORDS/RELEASING
LOC. 8306
5. QCHEAA SECRETARIAT
LOC. 8427
DIRECT LINE: 8921-2223

OFFICE OF THE 3RD FLOOR, 988-4242 LOCALS 7420 / 8309 TO

SECRETARY TO THE CIVIC CENTER 8311
MAYOR BUILDING A,
CITY HALL
COMPOUND

OFFICE OF THE SENIOR CITY HALL 703-2678

CITIZENS AFFAIRS COMPOUND

PARKS DEVELOPMENT 4TH FLOOR, 8988-4242 LOCALS 8446 TO 8452 /

AND ADMINISTRATIVE CIVIC CENTER 8461 / 8462
DEPARTMENT BUILDING A, 922-9382 (TELEFAX)
CITY HALL
COMPOUND
PEOPLE’S LAW GROUND LOCAL 8136
ENFORCEMENT BOARD FLOOR
LEGISLATIVE
WING,
QUEZON CITY
HALL
PUBLIC AFFAIRS AND 3RD FLOOR 8988-4242 LOCALS 1503 / 1504 /
INFORMATION QUEZON CITY 1510 / 1511
SERVICES HALL ANNEX
DEPARTMENT BUILDING

128
PUBLIC EMPLOYMENT 4TH FLOOR, 8988-4242 LOCAL 8435
SERVICE OFFICE CIVIC CENTER
BUILDING A, ADMINISTRATIVE SECTION
CITY HALL LOCAL 8439
COMPOUND
EMPLOYMENT SECTION
LOCAL 8437

SPECIAL PROGRAM SECTION

LOCAL 8436

QC INFORMATION 2ND FLOOR 8988-4242 LOCAL 8200

TECHNOLOGY QUEZON CITY
DEVELPMENT OFFICE HALL MAIN
BUILDING
QUEZON CITY SEMINARY 26-1314 TO 19 / 21 / 83 (TRUNK LINE)
GENERAL HOSPITAL ROAD, 920-5002 (DIRECT LINE)
BARANGAY 920-7081 (TELEFAX)
BAHAY TORO,
PROJECT 8,
QUEZON CITY
QUEZON CITY HEALTH TEL. NO.: 703-2723
DEPARTMENT

QUEZON CITY PUBLIC QUEZON CITY

LIBRARY HALL 927-9834, TELEFAX: 922-4060
COMPOUND
SMALL BUSINESS AND 7TH FLOOR, 8988-4242 LOCALS 8731 / 9734 /
COOPERATIVES CIVIC CENTER 8736
DEVELOPMENT AND BUILDING A,
PROMOTIONS OFFICE QUEZON CITY
HALL
COMPOUND

QUEZON CITY 673 QUIRINO TELEFAX: 936-0526

UNIVERSITY (FORMERL HIGHWAY,
Y QUEZON CITY SAN
POLYTECHNIC BARTOLOME,
UNIVERSITY) NOVALICHES,
QUEZON CITY
RADIO 3RD FLOOR, 988-4242 LOCAL 8407/8416
COMMUNICATIONS DRRM 922-3227/927-8827
SERVICES OFFICE AND BUILDING, CALL CENTER: DIAL 122
QC 122 EMERGENCY & QUEZON CITY
INFORMATION HALL
HELPLINE COMPOUND,
KALAYAAN
AVENUE

SCHOLARSHIP AND 7TH FLOOR, 9884242 LOCAL 8738

YOUTH DEVELOPMENT CIVIC CENTER
PROGRAM BUILDING A,
CITY HALL

129
 COMPOUND

SOCIAL SERVICES MOLAVE ADMINISTRATIVE DIVISION

DEVELOPMENT YOUTH HOME LOCAL 8193
DEPARTMENT (SSDD) BLDG, 924-1412 (DIRECT LINE)
QUEZON CITY
HALL COMMUNITY OUTREACH DIVISION
COMPOUND LOCAL 8191
359-8405 (DIRECT LINE)

SPECIAL PROJECT DIVISION

LOCAL 8191

VOCATIONAL DEVELOPMENT
DIVISION
TEL. NOS. 927-1588 / 924-1412

WELFARE AND RELIEF DIVISION

LOCAL 8192
924-1412 (DIRECT LINE)

RESIDENTIAL AND REHABILITATION

DIVISION

1. MOLAVE YOUTH HOME

LOCAL 8191,8194
927-1588 (DIRECT LINE)
2. RECEPTION AND ACTION
CENTER
SOCIAL DEV'T. CENTER (SDC)
BLDG.
MOLAVE RD., DIAMOND HILLS
SUBD., BRGY. PAYATAS

130