USER MANUAL

PLUS4
CUSTOM S .p .A . GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO
Via Berettine 2/B Your attention is drawn to the following THE PRODUCT CERTIFY
43010 Fontevivo (PARMA) - Italy actions that could compromise the char- THAT THE PRODUCT SAT-
Tel . : +39 0521-680111 acteristics of the product: ISFIES THE BASIC SAFETY
•  Read and retain the instructions which REQUIREMENTS .
Fax : +39 0521-610701
follow .
http: www .custom .biz •  Follow all indications and instructions The device is in conformity with the es-
given on the device . sential Electromagnetic Compatibility and
Customer Service Department: •  Make sure that the surface on which Electric Safety requirements laid down in
Email : support@custom .it the device rests is stable . If it is not, the Directives 2006/95/CE and 2004/108/CE
device could fall, seriously damaging it . inasmuch as it was designed in conformity
•  Make sure that the device rests on a hard with the provisions laid down in the follow-
© 2014 CUSTOM S .p .A . – Italy . (non-padded) surface and that there is ing Standards:
All rights reserved . Total or partial repro- suffi cient ventilation. •  EN 55022 Class B (Limits and methods
duction of this manual in whatever form, •  When positioning the device, make sure of measurements of radio disturbance
whether by printed or electronic means, cables do not get damaged . characteristics of Information Technol-
is forbidden . While guaranteeing that the •  Use the type of electrical power supply ogy Equipment)
information contained in it has been care- indicated on the device label . If uncer- •  EN 55024 (Information Technology
fully checked, CUSTOM S .p .A . and other tain, contact your dealer . Equipment – Immunity characteristics –
entities utilized in the realization of this •  Make sure the electrical system that Limits and methods of measurement)
manual bear no responsibility for how the supplies power to the device is equipped •  EN 60950-1 (Safety of information
manual is used . with a ground wire and is protected by a equipment including electrical business
Information regarding any errors found in it differential switch . equipment)
or suggestions on how it could be improved •  Do not block the ventilation openings .
are appreciated . Since products are sub- •  Do not insert objects inside the device as
ject to continuous check and improvement, this could cause short-circuiting or dam-
CUSTOM S .p .A . reserves the right to make age components that could jeopardize
changes in information contained in this printer functioning . GUIDELINES FOR
manual without prior notifi cation. •  Do not carry out repairs on the device THE DISPOSAL OF
yourself, except for the normal main- THE PRODUCT
The pre-installed multimedia contents tenance operations given in the user
are protected from Copyright CUSTOM manual .
S .p .A . Other company and product names •  Make sure that there is an easily-acces- The crossed-out rubbish bin logo means
mentioned herein may be trademarks of sible outlet with a capacity of no less that used electrical and electronic products
their respective companies . Mention of than 10A closely to where the device is shall NOT be mixed with unsorted munici-
third-party products is for informational to be installed . pal waste . For more detailed information
purposes only and constitutes neither •  Periodically perform scheduled mainte- about recycling of this product, refer to the
an endorsement nor a recommendation . nance on the device to avoid dirt build-up instructions of your country for the disposal
CUSTOM S .p .A . assumes no responsibility that could compromise the correct, safe of these products .
with regard to the performance or use of operation of the unit . •  Do not dispose of this equipment as
these products . •  Before any type of work is done on the miscellaneous solid municipal waste, but
machine, disconnect the power supply . arrange to have it collected separately .
•  Do not touch the head heating line with •  The re-use or correct recycling of the
bare hands or metal objects . Do not electronic and electrical equipment
perform any operation inside the printer (EEE) is important in order to protect
THE IMAGES USED IN THIS MAN- immediately after printing because the the environment and the wellbeing of
UAL ARE USED AS AN ILLUSTRA- head and motor tend to become very humans .
hot . •  In accordance with European Directive
TIVE EXAMPLES. THEY COULDN’T
WEEE 2002/96/EC, special collection
REPRODUCE THE DESCRIBED points are available to which to deliver
MODEL FAITHFULLY. waste electrical and electronic equip-
ment and the equipment can also be
handed over to a distributor at the mo-
UNLESS OTHERWISE SPECIFIED, ment of purchasing a new equivalent
THE INFORMATION GIVEN IN THIS type .
MANUAL GENERAL INSTRUCTIONS •  The public administration and producers
CUSTOM S .p .A . declines all responsibil- of electrical and electronic equipment
ARE REFERRED TO ALL MODELS are involved in facilitating the processes
ity for accidents or damage to persons or
IN PRODUCTION AT THE ISSUE property occurring as a result of tampering, of the re-use and recovery of waste elec-
DATE OF THIS DOCUMENT. structural or functional modifi cations, un- trical and electronic equipment through
suitable or incorrect installations, environ- the organisation of collection activities
ments not in keeping with the equipment’s and the use of appropriate planning ar-
protection degree or with the required tem- rangements .
perature and humidity conditions, failure •  Unauthorised disposal of waste electrical
to carry out maintenance and periodical and electronic equipment is punishable
inspections and poor repair work . by law with the appropriate penalties .

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy .
 MANUAL

For details on the commands,

refer to the manual with code 77200000002100
TABLE OF CONTENTS

1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1  Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2  Explanatory notes used in this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1  Unpacking the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2  Device component: external views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.3  Device component: internal view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.4  Product label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.5  Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.6  Status led flashes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.1  “EASYLOCK” fastening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2  Fixing with screws (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.3 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4  Pinout (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.5  Pinout (model with interconnection module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.6  Serial port setting (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.7  Parallel port setting (model with interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.8  Driver and SDK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4 OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1  Adjusting paper width. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2  Paper roll insertion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5 CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1  Configuration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2  Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3  Printer status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.4  Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.5  Hexadecimal dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1  Planning of cleaning operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.2 Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.3  Firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7
 7 SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.1  Hardware specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.2  Character specifications in ESC/POS™ emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.3  Device dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.4  Power supply dimensions cod.963GE020000003 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.5  Character sets in ESC/POS™ emulation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

8 CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

9 ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
9.1  Interconnection module (models without interconnection module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

10  TECHNICAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

8
1  INTRODUCTION
1.1  Document structure

This document includes the following chapters:

1 INTRODUCTION information about this document

2 DESCRIPTION general description of device

3 INSTALLATION information required for a correct installation of the device

4 OPERATION information required to make the device operative

5 CONFIGURATION description of the configuration parameters of the device

6 MAINTENANCE information for a correct periodic maintenance

7 SPECIFICATION technical specification for the device and its accessories

8 CONSUMABLES description and installation of the available consumables for the device

9 ACCESSORIES description and installation of the available accessories for the device

10 ALIGNMENT information required for managing the paper alignment

11 TECHNICAL SERVICE information required for contacting the technical service

12 ADVANCED FUNCTIONS information about special functions available with the device

1.2  Explanatory notes used in this manual

NOTE: Gives important information or suggestions relative to the use of the device

ATTENTION: Gives information that must be carefully followed to guard against damaging the
device

DANGER: Gives information that must be carefully followed to guard against operator injury or
damage

9
10
2  DESCRIPTION
2.1  Unpacking the device

Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.

1. Paper adjustment guides

(already assembled)
1
2. Fixing hooks
3. Paper roll (already inserted into
the device)
4. Installation instruction
2
5. Device

• Open the device packaging.

• Remove the packing frame content and remove the packing frame.
• Take out the device.
• Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.

11
2.2  Device component: external views

Model without interconnection module

1. Frontal cover 7. Seat for fixing hook

2. Paper output 8. Connector for interconnection module (optional)
3. Serrated blade for manual tear off 9. USB interface connector (miniUSB)
4. Release lever for cover 10. Power supply connector
5. Status led 11. RS232/TTL serial interface connector
6. FEED key 12. Switch for serial interface setting

1 2 3 4 5 6 7

8 9 10 11 12

12
Model with interconnection module

1. Frontal cover 7. Seat for fixing hook

2. Paper output 8. RS232/TTL serial interface connector
3. Serrated blade for manual tear off 9. Parallel interface connector
4. Release lever for cover 10. USB interface connector (type B)
5. Status led 11. Power supply connector
6. FEED key 12. Connector for external device (optional)

1 2 3 4 5 6 7

8 9 10 11 12

13
2.3  Device component: internal view

1. Printing roller
2. Printing head with temperature 1 2 3
sensor
3. Sensors for detecting paper
presence

2.4  Product label

PC = Product code (14 digits)

SN = Serial number
HW = Hardware release XXXXXXXXXXXXXX Rx

0000000000000000000

PC SN HW

14
2.5  Key functions

The following figures show the functions of key according to the operating condition of the device.

POWER UP STANDBY

FEED FEED

Hold
down

Print the advance the paper

SETUP report (manual feed)

FEED FEED

Fast Hold
push down

skip the enter the

SETUP MODE SETUP MODE

FEED FEED

Fast Hold
push down

modify next
selected parameter parameter

15
2.6  Status led flashes

The status led indicates hardware status of device. Given in the table below are the various led signals and the correspond-
ing device status.

STATUS LED DESCRIPTION

- OFF PRINTER OFF

GREEN ON PRINTER ON: NO ERROR

x1 RECEIVE DATA

RECEPTION ERRORS
x2
GREEN (PARITY, FRAME ERROR, OVERRUN ERROR)
COMMUNICATION
STATUS
x3 COMMAND NOT RECOGNIZED

x4 COMMAND RECEPTION TIME OUT

x2 HEADING OVER TEMPERATURE

x3 PAPER END

YELLOW
RECOVERABLE x4 PAPER JAM
ERROR

x5 POWER SUPPLY VOLTAGE INCORRECT

x6 COVER OPEN

RED
UNRECOVERABLE 3x RAM ERROR
ERROR

16
3  INSTALLATION
3.1  “EASYLOCK” fastening

The device includes two plastic hooks for the “Easylock” fastening. This system allows to fix the device to panels of variable
thickness from a minimum of 3mm and a maximum of 8mm and requires no tools.
To use the fixing hooks, proceed as follows:

NOTE: All the dimensions shown in following figures are in millimetres.

1 2
145
94,3

Insert the fixing hooks into the seat

on both the device sides

MAX. 8

Insert the device inside the panel Push the two fixing hooks
to strike the panel

17
 4

To remove the fixing hooks

lift the lever shown in figure
with a small screwdriver

18
3.2  Fixing with screws (model without interconnection module)

The device is provided with six fixing holes in the back side.
To install the device on a panel it is possible to use three M3 threaded screws into the holes indicated by the letter A or
three screws for plastic d = 3 (length 6 mm) into the holes indicated by the letter B (see following figure).

46,8

A A
93,3

B
35

B B
A
35 35 37

144

19
3.3  Connections

The following figures show the possible connections for device.

Model without interconnection module

PC PC
USB device Power supply serial device

ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

NOTE: If RS232 and USB connectors are inserted, communication port is USB.

20
Model with interconnection module

PC PC
PC serial device USB device Power supply

ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

NOTE: If RS232 and USB connectors are inserted, communication port is USB.

21
3.4  Pinout (model without interconnection module)

POWER SUPPLY
JST male connector 90° (S4B-XH-A-1)
4 1

1 +VL
2 +VP
J13
3 GND
4 GND

ATTENTION:
Respect power supply polarity.

NOTE: Power supply cable

The following figure shows the connector pinout of the power supply cable for the device:

Power supply cable Female JST connector

series XHP-4

1 PIN Cable Segnal

color
1 Red +VL
2 Orange +VP
3 Black GND
4
4 Black GND

MINI USB INTERFACE

5 1 Female MINI USB type B connector

1 VPLUG
2 D0-
3 D0+
4 n.c.

J6 5 GND
SH1 GND
SH2 GND
SH3 GND
SH4 GND

22
 RS232/TTL SERIAL INTERFACE
6 1 Molex male connector 53261 series (90°)

1 RT
2 TX During transmission, oscillates between “0” and “1” depending on data
3 RX During reception, oscillates between “0” and “1” depending on data
J4
4 GND
5 EXT-PUSH
6 EXT-LEDV

NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.

DEVICE > PC connection

The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:

DTR DTR
1 1
TX RX
MOLEX 51021

2 2
6 pin female

RX TX
3 3
GND
4 4
FEED GND
5 5 DB9
LED
6 1
6
7
8
2
9

DEVICE PC

When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.

23
3.5  Pinout (model with interconnection module)

2 1
POWER SUPPLY
3 Tripolar female connector
4 5
1 GND
2 +VRE

J2 3 GND
4 Frame GND
5 Frame GND

ATTENTION:
Respect power supply polarity.

NOTE: Power supply cable

The following figure shows the connector pinout of the power supply cable for the device:

Tripolar male connector

n.c. +24 V

GND
Power supply cable

2 1
USB INTERFACE
Female USB type B connector
3 4

1 VPLUG (in)
2 D0- (in/out)
3 D0+ (in/out)
J5
4 GND
SH1 GND
SH2 GND

24
 5 1
RS232 SERIAL INTERFACE
9 6 DB9 female connector

1 n.c.
2 TX During transmission, takes the value “0” and “1”, depending on data
3 RX During reception, takes the value “0” and “1”, depending on data
4 n.c.
5 GND

J3 6 n.c.
7 n.c.
8 RTS When “1”, printer is ready to receive data
9 n.c.
SH1 GND
SH2 GND

NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.

DEVICE > PC connection

The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:

1 1
TXD RXD
2 2
RXD TXD
3 3
4 4
GND GND
DB9

DB9

5 5
6 6
7 7
RTS CTS
8 8
9 9

DEVICE PC

When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.

25
 13 1
PARALLEL CENTRONICS/TTL INTERFACE
25 14 DB25 female connector

1 STROBE (in)
2 AD0 (in)
3 AD1 (in)
4 AD2 (in)
5 AD3 (in)
6 AD4 (in)
7 AD5 (in)
8 AD6 (in)
9 AD7 (in)
10 ACK (out)
11 BUSY (out)
12 PAP-END (out)
13 VCP (out)

J7 14 n.c.
15 ERROR (out)
16 n.c.
17 GND
18 n.c.
19 GND
20 GND
21 GND
22 GND
23 GND
24 GND
25 GND
SH1 GND
SH2 GND

26
3.6  Serial port setting (model without interconnection module)

To set the serial port of the device, slide the switch shown in figure in the correct position:

TTL RS232

In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has
been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD.

Transmission format

START NEXT
BIT BIT 0 BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7(1) PARITY STOP START
BIT(2) BIT BIT

NOTES:
(1) : Bit 7 is present if only in the printer set-up is enabled 8 bit/char as data length.
(2) : Parity Bit is preset if only in the printer set-up the parity is enabled.

RTS/CTS Protocol
STOP STOP STOP

RD DATO DATO DATO ATTESA

START START START

RTS

27
XON/XOFF protocol

STOP STOP

RD DATO ATTESA DATO

START BIT START BIT

STOP STOP

TD $13XOFF $11XON

START BIT START BIT

3.7  Parallel port setting (model with interconnection module)

To set the parallel port of the device, proceed as follows:

Lift the release lever to unhook the frontal cover

and completely open the cover to the maximum opening position

28
2

Unscrew the 3 fixing screws

and remove the rear cover

Unscrew the 3 fixing screws

and remove the interconnection board

29
 4

Rotate the interconnection board

5
TTL parallel interface Centronics parallel interface

JP2 JP1 JP2 JP1

INTERCONNECTION INTERCONNECTION
BOARD BOARD

Close the jumpers JP1 and JP2 as shown in figure

according to the desiderd setting

SEE PREVIOUS STEPS

Assemble the device

by reversing the previous steps

30
For models with parallel TTL interface, the communication signals are: 8 bit DATA BUS, STROBE (indicate the data validity)
and BUSY (indicate that the device is ready to receive data).

Transmission format

D0...D7 DATI VALIDI DATI VALIDI

STROBE

BUSY

Flow diagram

START

SI TIMEOUT
ERROR > 1 sec.

NO

NO
BUSY=1

SI

OUT DATA

OUT STROBE=0

SI TIMEOUT
> 4 sec.

NO

NO
BUSY=0

OUT STROBE=1

RETURN

31
3.8  Driver and SDK

The drivers are available for the following operating system:

OPERATING
DESCRIPTION INSTALLATION PROCEDURE
SYSTEM

Driver per Windows XP

From the START menu, press Run

Driver per Windows VISTA (32/64bit)
and type-in the path where the SW
Windows was saved on your PC, then click OK.
Follow the instructions that appear
Driver per Windows 7 (32/64bit)
on the screen to install the driver.

Driver per Windows 8 (32/64bit)

Follow the instruction get back on the

Linux README.TXT file. You can find it in the
software package downloaded in advance.
Extract the zipped folder to
the destination path desired.
Follow the instructions present
Android Library for CustomAndroidAPI
in the software package that you
downloaded on how to install
and use the library.

NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.

32
4  OPERATION
4.1  Adjusting paper width

The device includes two plastic guides for the adjustment of paper width to 144mm or 112mm.
To adjust the paper width proceed as follows.

Lift the release lever and completely open the frontal cover
to the maximum opening position

Check the number impressed on the visible side of guides.

If the number does not match the paper width desired, proceed with the following steps

33
 2

ATTENTION:
While using the screwdriver,
be carefull not to damage the
two guides and the paper
compartment

Remove the two guides by gently levering with a small screwdriver

at the point shown in the figure

Rotate the guides and hook them into the seat of the paper compartment
with the correct side facing inwards

NOTE:
The assembly procedure for the adapter guides is the same for all the device models.

34
4.2  Paper roll insertion

At every change of paper roll, check inside the device. To change the paper roll, proceed as follows:

1
SEE PREVIOUS PARAGRAPHS
Adjust the paper width

Insert the paper roll so that

it unrolls correctly as shown in figure

Pull out of the paper compartment a few centimeters of paper

and close the frontal cover

35
36
5  CONFIGURATION
5.1  Configuration mode

To enter the configuration mode and print a SETUP report with the operating parameters of the device, proceed as follows.

Models without interconnection module

Models with interconnection module

While pressing the FEED key,

switch on the device by inserting the power supply cable.

37
 2

PLUS4 printer
SCODE. <code> - rel 1.00

PRINTER SETTINGS
PRINTHEAD SELFTEST
1 •••••••••• 832

PRINTHEAD WORKING GOOD!

PRINTER TYPE ....................................PLUS4

PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK

The device prints the report with

parameters for settings

Enter
setup

Press the FEED key to enter

the configuration mode

38
5.2  Setup report

The following figure shows the setup report of the device. The shown values for parameters are sample values; for the list
and the description of device parameters see the following paragraphs.

PRINTER NAME and

PLUS4 printer
FIRMWARE MODULE
RELEASE SCODE. <code> - rel 1.00

RS232 Handshaking ....................... : Xon/Xoff

PRINTER SETTINGS
PRINTHEAD SELFTEST
PRINTING HEAD 1 •••••••••• 832
STATUS
PRINTHEAD WORKING GOOD!

PRINTER TYPE ....................................PLUS4

PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DEVICE DYNAMIC RAM TEST...........................OK
STATUS EEPROM TEST.....................................OK
HEAD VOLTAGE [V] = 07,00
HEAD TEMPERATURE [°C] = 25
POWER ON COUNTER = 4
PAPER PRINTED [cm] = 40

Printer Emulation ............................. : ESC/POS (TM)

RS232 Baud Rate ........................... : 115200 bps
RS232 Data Length ......................... : 8 bits/chr
RS232 Parity ................................... : None
RS232 Handshaking ....................... : Xon/Xoff
Busy Condition ................................ : RxFull
USB Address Number ..................... : 0
PRINTER Print Mode ....................................... : Normal
Autofeed .......................................... : CR Enabled
PARAMETERS Chars / inch ..................................... : A=20 B=15 cpi
Code Table [num] ............................ : 00
Chinese Font ................................... : Disabled
Speed / Quality................................ : High Quality
Print Width ....................................... : 104 mm
PaperEnd Buffer Clear .................... : Disabled
PrintHead Test PowerOn ................. : Disabled
Print Density.................................... : 0%

[PUSH] to enter setup

KEYS FUNCTIONS
[FAST PUSH] to skip setup

39
5.3  Printer status

Device operating status is indicated in the configuration print-out in which, next to the name of the components displayed,
the following information is given:

PRINTER TYPE device model

PRINTING HEAD TYPE print head model

INTERFACE interface present

PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty

DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty

EEPROM TEST OK appears if functioning and NOT OK if faulty

HEAD VOLTAGE voltage of the head

HEAD TEMPERATURE temperature of the head

POWER ON COUNTER number of power-ups made

PAPER PRINTED centimetres of paper printed

40
5.4  Printer parameters

This device allows the configuration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.

PRINTER EMULATION Available emulations for the device:

ESC/POS™ D

RS232 BAUD RATE Communication speed of the serial interface:

115200 D 9600
57600 4800
38400 2400
19200 1200

NOTE: Parameter valid only with serial interface.

RS232 DATA LENGTH Number of bit used for characters encoding:

7 bits/car
8 bits/car D

NOTE: Parameter valid only with serial interface.

RS232 PARITY Bit for the parity control of the serial interface:

None D = parity bit omitted

Even = even value for parity bit
Odd = odd value for parity bit

NOTE: Parameter valid only with serial interface.

RS232 HANDSHAKING Handshaking:

XON/XOFF D = software handshaking

Hardware = hardware handshaking (CTS/RTS)

NOTES:
Parameter valid only with serial interface.

When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the XOFF ($13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the printer
sends the XON ($11) on the serial port.

BUSY CONDITION Activation mode for Busy signal:

OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
RXFull D = Busy signal is activated when the buffer is full

NOTE: Parameter valid only with serial interface.

41
USB ADDRESS NUMBER Numerical address code for the univocal identification of the USB device (in case of more
than a USB device connected with the same PC):

0 D 2 4 6 8
1 3 5 7 9

PRINT MODE Printing mode:

Normal D = enables printing in normal writing way

Reverse = enables printing rotated 180 degrees

AUTOFEED Setting of the Carriage Return character:

CR disabled = Carriage Return disabled

CR enabled D = Carriage Return enabled

CHARS / INCH Font selection:

A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi
A = 20 cpi, B = 15 cpi D

NOTES:
CPI = Characters Per Inch

CODE TABLE [num] Identifier number of the character code table to use.
The numeric value of the identifier is made up with the following two parameters for the
setting of two digits for the tens and the units:

Setting the digit for tens:

CODE TABLE [num x 10]
0 D 2 4
1 3 5

Setting the digit for units:

CODE TABLE [num x 1]
0 D 2 4 6 8
1 3 5 7 9

NOTE:
See the paragraph 7.5 to learn about the character tables corresponding to the identification numbers set
with this parameter.
The character tables set with this parameter are the same set with the command $1B $74 (refer to the Com-
mands Manual of the device).

CHINESE FONT Setting of the chinese font:

Disabled D = Disables the use of the chinese extended font GB18030-2000

Enabled = Enables the use of the chinese extended font GB18030-2000

NOTE: When the chinese font is enabled, the selection of the character code table is suspended (parameter
“CODE TABLE”). When the Chinese fonts is disabled, it returns the character code table previously in use
(parameter “CODE TABLE”).

42
SPEED / QUALITY Setting of printing speed and printing quality:

High Quality D
Normal

PRINT WIDTH Width of printing area:

76mm 82mm 88mm 94mm 100mm

78mm 84mm 90mm 96mm 102mm
80mm 86mm 92mm 98mm 104mm D

PAPEREND BUFFER Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
CLEAR
Disabled D = The data remain in the receive buffer. When the paper runs out, the printer
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.

PRINTHEAD TEST Setting of the performing of the print head test:

POWERON
Disabled D = the test is performed only during the printing of the setup report
Enabled = the test is performed at each power on

PRINT DENSITY Adjusting the printing density:

-50% -12% +25%

-37% 0 D +37%
-25% +12% +50%

43
5.5  Hexadecimal dump

This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.

During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadeci-
mal Dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:

HEXADECIMAL DUMP
31 32 33 34 35 ... 12345 ...
39 30 31 32 33 ... 90123 ...
37 38 39 75 69 ... 789ui ...
68 6B 6A 73 64 ... hkjsd ...
73 64 66 6B 6A ... sdfkj ...
66 73 64 66 6B ... fsdfk ...
65 69 6F 79 75 ... eioyu ...
6F 72 69 75 77 ... oriuw ...
6F 75 77 65 72 ... ouwer ...
77 65 72 69 6F ... werio ...
72 69 6F 75 77 ... riouw ...
6B 6C 73 64 66 ... klsdf ...
64 66 6B 73 64 ... dfksd ...
73 64 66 6B 6A ... sdfkj ...
66 6B F2 6A 73 ... fk≥j ...
6A 6B 6C 68 jklh

44
6  MAINTENANCE
6.1  Planning of cleaning operations

The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.

EVERY PAPER CHANGE

Printhead Use isopropyl alcohol

Rollers Use isopropyl alcohol

EVERY 5 PAPER CHANGES

Paper compartment Use compressed air or tweezers

Sensors Use compressed air

EVERY 6 MONTHS OR AS NEEDED

Printer case Use compressed air or a soft cloth

For specific procedures, see the following pages.

NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

45
6.2  Cleaning

For periodic cleaning of the printer, see the instructions below.

Sensors Paper compartment

1 1

Disconnect the power supply cable and open Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1) the frontal cover of the device (see par. 4.1)

2 2

Remove any scraps of paper and the

Clean the device sensor accumulated paper dust into the paper compartment
by using compressed air. by using compressed air

ATTENTION: ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device. Do not let water or other liquids get inside the device.

Alcohol, solvent
ON Alcohol, solvent
ON

46
Printing head Printing roller

1 1

Disconnect the power supply cable and open Disconnect the power supply cable and open
the fronal cover of the device (see par. 4.1) the frontal cover of the device (see par. 4.1)

2 2
ISOPROPYL ALCOHOL

ISOPROPYL ALCOHOL

Clean the printing head by using Clean the printing roller by using
a non-abrasive cloth moistened with isopropyl a non-abrasive cloth moistened with isopropyl.

ATTENTION: ATTENTION:
Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the machine.

ON ON

47
Case

Disconnect the
power supply cable

To clean the device,

use compressed air or a soft cloth

ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.

Alcohol, solvent
ON

48
6.3  Firmware upgrade
9. Select item USB and then select the USB device among
ATTENTION: those proposed (e.g. PLUS4):
During communication between PC and device for the
firmware update it is strictly forbidden to disconnect the
communication cable or to remove the power supply of Custom PLUS4
the devices not to endanger the proper functioning of
the machine.

Only during the firmware update, the connection between

PC and device must be direct, without the use of HUB
device.

Only during the firmware update, do not connect or dis-

connect other USB devices. Custom PLUS4

NOTES:
The latest firmware of the device is available in the down-
load area of the web site www.custom.biz

Install on the PC used for printer upgrading the UPG-

CEPRN software available in the download area of the
web site www.custom.biz.

For communication via USB you must install on PC the

printer driver available in the download area of the web
site www.custom.biz. C:PLUS4.PSW

Proceed as follows:

1. Write down the product code (14 digits) printed on the

product label (see par.2.4).
2. Go to the web site www.custom.biz and download the
appropriate firmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
par.3.3). 10. After a few minutes a message on the screen warns
6. Switch ON the device. that the update is completed.
7. Launch the software UPGCEPRN.
8. Select the update file .PSW location:

11. Print a new SETUP report to verify the new firmware

release (see chapter 5).

49
50
7  SPECIFICATIONS
7.1  Hardware specifications

GENERAL

Sensors Paper presence, printing head temperature

MTBF (1) 118 000 hours

Emulations ESC/POS™

Windows XP,
Windows VISTA (32/64bit),
Windows 7 (32/64bit),
Printing driver
Windows 8 (32/64bit),
Linux,
Android

INTERFACES

models without interconnection module

USB connector 12 Mbit/sec (USB 2.0 full speed)

Serial RS232/TTL connector from 1200 to 115200 bps

models with interconnection module

Seriale RS232 connector from 1200 to 115200 bps

USB connector 12 Mbit/sec (USB 2.0 full speed)

Centronics/TTL connector up to 2MB/sec

MEMORIES

Receive buffer 2 Kbytes

Flash memory 1 Mbytes internal + 4 Mbytes external (of which 1Mbytes available)

RAM memory 128 Kbytes internal + 8Mbytes external

PRINTER

Resolution 203 dpi (8 dot/mm)

51
Printing method Thermal, fixed head

Printing width from 76mm to 104mm (2mm step)

Printing mode Normal, 90°, 180°, 270°

Printing format Height/width from 1 to 8, bold, reverse, underlined, italic

54 character code tables (see par.7.5)

Character fonts
Extended Chinese GB18030-2000

UPCA, UPCE, EAN13, EAN8, CODE39, ITF

Printable barcode
CODABAR, CODE93, CODE128, CODE32

High Quality = 50 mm/sec

Printing speed (2) (3)
Normal = 70 mm/sec

PAPER

Tipe of paper Thermal paper rolls, thermal side on outside of roll

Paper width 112 mm, 114 mm

Paper weight from 50 g/m2 to 60 g/m2

Recommended types of paper KANZAN KF50

Paper end Not attached to roll core

External roll diameter max. 50 mm

Internal roll core diameter 12 mm

Core type Cardboard or plastic

DEVICE ELECTRICAL SPECIFICATIONS

Power supply

models without interconnection module from 5 Vdc to 8 Vdc (optional external power supply)

models with interconnection module from 9 Vdc to 42 Vdc (optional external power supply)

Medium consumption (3)

models without interconnection module from 1 A to 1,37 A

models with interconnection module from 0,85 A to 0,20 A

52
Stand-by consumption

models without interconnection module 0,085 A

models with interconnection module 0,097 A

ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)

Power supply voltage from 100 Vac to 240 Vac

Frequency from 50 Hz to 60 Hz

Current (output) 2.5 A

Power 60W

ENVIRONMENTAL CONDITIONS

Operating temperature from 0°C to +60°C

Relative humidity from 10% Rh to 85% Rh

Storage temperature from -20 °C to +70 °C

Storage relative humidity from 10% Rh to 90% Rh

NOTES:
(1) : Control board.
(2) : Respecting the regular schedule of cleaning for the device components.
(3) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).

53
7.2  Character specifications in ESC/POS™ emulation

Character set 3

Character density 11 cpi 15 cpi 20 cpi

Number of columns 46 59 83

Chars / sec 402 516 726

Lines / sec 8,75 8,75 8,75

Characters (L x H mm)-Normal 2,25 x 3 1,625 x 3 1,25 x 3

7.3  Device dimensions

Length 148 mm

Height 97,8 mm

Width

models without interconnection module 71,7 mm

models with interconnection module 89,1 mm

Weight

models without interconnection module 390 g

models with interconnection module 510 g

NOTE: All the dimensions shown in following figures are in millimetres.

54
Models without interconnection module

1,6
65

152,2

6,5
3 maximun panel thickness

65,2

148

97,8

144 t
oin
Ø

p
ing
3,

37 35 35
fix
5
fix

3,5
in

Ø
g

t
po

oin
in

p
t

ing
fix
3,5
Ø
35
93,3

46,8

55
Models with interconnection module

1,6
65

152,2

6,5
3 maximun panel thickness

65,2

77,3

82,6

148

97,8

144
93,3

56
7.4  Power supply dimensions cod.963GE020000003 (optional)

Length 127 mm

Height 35,5 mm

Width 56 mm

NOTE:
All the dimensions shown in following figures are in millimetres.
35,5

AC INLET

N.C
56

2 1

3
GND +24V

127
DC OUTPUT WIRE

57
7.5  Character sets in ESC/POS™ emulation

The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.

To know the coding tables actually present on the device, you need to print the font test (see par.2.5).

You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par.5.4).

The following is the full list of coding tables that can be installed on the device.

<Code Table> Coding table <Code Table> Coding table

0 PC437: Usa, Standard Europe 33 WPC775: Baltic Rim

1 Katakana 34 PC855: Cyrillic

2 PC850: Multilingual 35 PC861: Icelandic

3 PC860: Portuguese 36 PC862: Hebrew

4 PC863: Canadian-Frech 37 PC864: Arabic

5 PC865: Nordic 38 PC869: Greek

11 PC851: Greek 39 ISO8859-2: Latin2

12 PC853: Turkish 40 ISO8859-15: Latin9

13 PC857: Turkish 41 PC1098: Farsi

14 PC737: Greek 42 PC1118: Lithuanian

15 ISO8859-7: Greek 43 PC1119: Lithuanian

16 WPC1252 44 PC1125: Ukrainian

17 PC866: Cyrillic #2 45 WPC1250: Latin2

18 PC852: Latin2 46 WPC1251: Cyrillic

19 PC858: Euro 47 WPC1253: Greek

20 KU42: Thai 48 WPC1254: Turkish

21 TIS11: Thai 49 WPC1255: Hebrew

26 TIS18: Thai 50 WPC1256: Arabic

30 TCVN-3: Vietnamese 51 WPC1257: Baltic Rim

31 TCVN-3: Vietnamese 52 WPC1258: Vietnamese

32 PC720: Arabic 53 KZ-1048: Kazakhstan

58
8  CONSUMABLES
The following table shows the list of available consumables for device:

DESCRIPTION CODE

67300000000309
THERMAL PAPER ROLL

wight = 55g/m2
width = 112mm
Ø external = 48mm
Ø core = 12mm

59
60
9  ACCESSORIES
The available accessories for the device are listed in the following table:

DESCRIPTION CODE

963GE020000003

POWER SUPPLY
(for technical specification, see paragraph 7.1)

models without interconnection module

44000000002500

CABLES KIT
POWER SUPPLY + SERIAL/TTL INTERFACE 5-8 VOLT

976GJ020000001

INTERCONNECTION MODULE
(see paragraphs 9.1)

models with interconnection module

26600000000012

POWER SUPPLY CABLE

61
9.1  Interconnection module (models without interconnection module)

An interconnection module kit (cod.976GJ020000001) is available for the device.

The kit includes (see figure):

1. Interconnection board
2. No.3 fixing screws for interconnection board
3. No.3 fixing screws for rear cover
4. Rear cover
5. Instruction sheet

NOTE:
To assemble the interconnection module, refer to the instruction sheet provided with the kit.

62
10  TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release

To get the necessary data, proceed as follows:

1 3

XXXXXXXXXXXXXX Rx

0000000000000000000

Write down the data printed support@custom.it

on the product label (see paragraph 2.4) Customer Service Department

2 Send an e-mail to the Technical Service,

FW
with the data collected

PLUS4 printer
SCODE. <code> - rel 1.00

PRINTER SETTINGS
PRINTHEAD SELFTEST
1 •••••••••• 832

PRINTHEAD WORKING GOOD!

PRINTER TYPE ....................................PLUS4

PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAD VOLTAGE [V] = 07,00

Print a Setup report (see paragraph 5.1)

The Setup report shows
the firmware release

63
 Rev.1.05
Part Number : 76200000003800
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
info@custom.biz - www.custom.biz

All rights reserved

www.custom.biz