An Introduction To
Operating System for
E-Commerce in Middle East,
India and Southeast Asia
About Unicommerce | Simplifying E-Commerce Selling
400 Mn+ Transactions 15,000+ Clients
US$ 5 Bn+ GMV processed Retailers, E-Commerce
annually* Companies, Brands, SMEs
Unicommerce
is India’s leading
SaaS platform Catering to 18-20% of International Presence
helping brands & E-Commerce in India (Dropship) Middle East, SEA & SA
retailers seamlessly
sell & fulfill across
online/offline
channels
4+ Years average 15+ Implementations in
customer tenure; 90%+ retention Dubai, KSA and Kuwait
*Annual run rate
We are the preferred platform for Warehouse & Order Management
APAC Magic Quadrant & Critical Best Warehouse Most Promising Warehouse
Capabilities for Warehouse Management Technology Solution Management Technology Solution
Management Systems | 2020 Provider | 2021 Provider | 2017
Top Order, Inventory and Best E-commerce Supply
Warehouse Management Best Value & Customer Choice Chain Technology Solution
Software | 2020, 2021 Software | 2019 Provider | 2019
Finalist | Technology
Solutions Provider Of the
Year | 2021
Trending & Expert Choice Software
| 2019
Our Clients
…and many more
Unicommerce is a Comprehensive eFulfillment Technology Solution Provider
Helps retailers and brands
Accounting / scale online presence without
ERP Systems disrupting current business Sales Growth
Supply Chain Sales Channels Cost Savings
Network (Online + Offline)
Warehouses Retail Store Network
Business Efficiencies
Logistics Providers Own E-com Platform
Suppliers Third-party Marketplaces
Robust Reporting
Brands can utilize our end to end solution suite to enable e-commerce
management
Order Source
(Omni and Non-Omni demand channels*)
…and many more
*Any demand channel can be custom integrated, If not supported
Unicommerce Multi Channel Order Management Solution
Unicommerce WMS Solution Unicommerce Omnichannel Solution
Brand Fulfillment Centres Brand Stores
Our Solutions are described further in detail
Unicommerce solutions are geared towards growing the E-Commerce
business
1. Multichannel Order 2. Warehouse Management
Management System (incl. ERP System
integration)
✔ Manage online and offline business
✔ Process orders (generate invoice, operations
shipping label, manifest) across ✔ Advanced features like Handheld,
80+ marketplaces FEFO/FIFO picking, cycle count etc.
✔ Seamlessly integrate online supported
operations with leading ERPs
4. Marketplace Seller
3. Omnichannel Solution Management Platform
✔ Publish inventory of offline ✔ Rule based order allocation
stores on marketplaces to across multiple sellers to
maximize sales ensure seamless customer
✔ Route online orders to desired experience
offline store for fulfillment ✔ Aggregate inventory view of
All the operations can be seamlessly
multiple sellers for increased
managed through a mobile app
demand
1
Multichannel Order Management (incl. ERP
Integration)
Multichannel Solutions Are Being Used to Streamline Sales across 80+
1
Marketplaces & Carts, Offline Retail Stores and ERP & POS systems
We are a Preferred Multi Channel Solution in India and
Middle East with 15,000+ sellers having used our system
80+ Marketplaces &
Carts!
Multi-channel Order Processing
Multi-channel Inventory Management
ERP Integration
Single source of integrated technology to cater to all the business challenges without increasing manpower
Multi-Channel Order Processing Across 80+Marketplaces Helps
1
Save Costs and Reduce Errors
80+ Marketplaces & Carts!
…and many more
Print Bulk Invoices Print Shipment Label Generate Manifest
- Auto Tax Calculations -Label in Marketplace or Courier - Manifest in Courier Format
- Invoice Series Format - Email Manifest Copy to
- Bulk Invoicing - Auto AWB Number Marketplaces
- Real Time Shipment Tracking - Attaching Signed Copy of
Manifest
Multi-Channel Inventory Sync Helps Generate More Sales for
1
Online Sellers
Before Uniware Implementation After Uniware Implementation
30 pcs. 20 pcs. 10 pcs. 60 pcs. 60 pcs. 60 pcs.
60 pcs. 60 pcs.
More Visibility. More Orders. Increased Revenue
ERP Integration Allows Brands to Seamlessly Capture Information
1
of Online Business into Any Leading ERP System
80+ Marketplaces & Carts!
Unicommerce ERP Integration Solution
…and many more
✔ Pushing of inventory from ERP to any of the leading online
marketplaces Marketplaces/ Brand Store
✔ Seamless view of marketplace orders in the ERP/Accounting
Inventory
software used by the brand
✔ Ability to process online orders from a single Unicommerce
Panel
Orders
✔ Allows the flexibility of centralizing the inventory across the
Client’s ERP
website, online and offline operations
…and many more
OMS Case Study : Leading lifestyle brand scaled its multi-channel e-commerce
operations without disrupting its current ERP
About The Client: Problem Statement:
Lifestyle brand known for its apparel, home & general merchandize The company was focusing on driving rapid growth but struggled with
with bold designs and vibrant colours. The company sells products in sub-optimal productivity in its warehouses and issues with ERP that
100+ categories from 50 stores, a self-operated web store & many lacked flexibility to support e-commerce channels
marketplaces
Solutions Provided
Impact
Seamless
● Enabled seamless integration with their
Integration w/
current ERP
Oracle
Multichannel ● Boost in sales from direct integration
Order Mgmnt. with more than 5 marketplaces
Multichannel ● Improvement in on-time delivery rate
Inventory Mgmnt. through faster dispatch achieved by 30+
shipping integrations
Smart & Fast ● Complete removal of manual data
Order Fulfillment entry / processing in the warehouse
Unicommerce helped Oryvo simplify E-commerce selling across Amazon.ae
& Noon to achieve higher productivity & profitability in business
“With Unicommerce we have been seamlessly handling our products
on Amazon.ae and Noon and have achieved maximum exposure
across platforms. The solutions provided by Unicommerce have
enabled us to service our customers with highly advanced
management of inventory, order and fulfillment.
Emilia,
Managing Partner We would recommend Unicommerce for all sellers who want to
leverage the best possible supply chain solutions for their
eCommerce businesses."
Click here to know more about the Oryvo’s success with Unicommerce
2
Warehouse Management System
Our Warehouse Management System allows management of management of
2
end-to-end processes and has been deployed at 6,000+ warehouses
1. Inbound Operations 2. Inventory Management
- Vendor and Purchase Order Management - Shelf/ Zone wise inventory
- Goods Receipt Note (GRN) management - FIFO, FEFO and Batch Management supported
- Putaway management - Cycle count supported
- Auto stock replenishment
- Multiple facilities/ warehouses
3. Outbound Operations 4. Returns Management
- Complete order lifecycle management - Automated returns sync from marketplaces
- Picklist management - Returns reconciliation
- Gatepass for dispatching goods to own stores or - Return to Origin and Return to Vendor both are
vendors supported
All the operations can be seamlessly managed
through a mobile app
WMS Case Study: Leading footwear manufacturer w/ 500+ distributors and 50,000+
retail outlets reboots supply chain with Unicommerce
About The Client: Problem Statement:
One of the leading footwear brand with production of ~3mn pairs The client struggled with a complex system they used to serve the large
monthly & $100 Mn in annual revenues. The brand is sold though 500+ distribution network. They needed a simplified system to align
distributors & 50,000+ retail outlets. The company also sells online warehouse activities across multiple locations
Solutions Provided Impact
Warehouse ● 35% higher product flow managed with
Management same manpower
● Complete visibility of national distribution
Centralized
network, including remote facilities
Inventory
● Efficiencies in business planning with SKU-
Centralized wise visibility of inventory across
Order Fulfilment zones, cities, etc.
Full Deployment ● 50% reduction in losses due to ease in
in 20 Days reconciliation of returns
Our advanced WMS solutions enabled Dubai based YZ Buyer to enhance
their E-commerce business operations achieve 2X Growth in Sales
“Prior to using Unicommerce as our technology partner, we
struggled with the management of our warehouse operations right
from handling inventory across multiple marketplaces to keeping
track of operations and fulfillment.
Vineet Chadha
But once we onboarded Unicommerce, we could implement our
Co-Founder
operations in a fully automated manner and we were able to not only
get onboard on both Amazon.ae and FBA but our business saw
tremendous growth and enhancement in terms of productivity and
profitability.”
Click here to know more about the YZ Buyer’s success with Unicommerce
3
Omnichannel Solution
Unicommerce Omni-Channel Solutions are being used by Leading Brands to
3
Manage 1500+ Stores
1. Inventory Management 2. Order Management / Routing
• Centralized inventory across online • Strong Allocation engine rules for routing
and offline channels order to nearest store (location, inventory
• Optimum inventory allocation to get etc.)
higher ROI • Quick and easy prints of labels, invoices
• Efficient inventory turnover and manifest
• Reduction in working capital • Manage online and offline orders
• Reduced processing time and
Seamless &
integrative retail comprehensive Returns Management
providing multi-
channel shopping In-Store
Mobile
experience to
3. Endless Aisle customers 4. Integration with Marketplaces
and Point of Sale (POS)
• Lowered unexpected costs
• Improving sales volume • Multiple omnichannel marketplaces
• Higher margin on every order supported
• Easy tracking of inventory and orders from Online • Multiple PoS systems supported
cross-channel • Plug and play integration
• Centralized Omni commerce platforms • Seamless information exchange for
ensure smooth functioning of business orders and inventory
operations
Our Omni Channel Retail System allows management of end-to-end
3
processes and gives customer seamless experience across all touchpoints
Mobile App Website Marketplaces Point of Sale In-Store Kiosk
Omni Channel Solution
Use Cases Handled
Ship/Pick-up Ship from Order Offline Order Online
Endless Aisle
from Store Warehouse Return Online Return Offline
Centralized inventory Routing of online
management across orders to nearest Store to Store Billing of Offline Seamless integration with
online & offline Offline store Transfer Orders POS & ERP Systems
3 Example Use Case | Delivery from Store/Warehouse Workflow
Enters pincode
OMS routes the order to the
Customer visits the and provides a The order is
nearest store/other store in
brand’s website delivery address for captured by OMS
cluster/DC
shipping
Orders appears on the
Notification is sent to store builder interface for the
Gets the package
the logistic partner for retailer. Invoice,
ready for the
the last mile delivery or self shipping label & manifest
customer delivery
delivery are generated
*This can reduce the logistics cost by at least 20-30%
Comprehensive omnichannel implementation achieved through integrations
3
with marketplaces, logistics partners & Point of Sale/ERP systems
80+ Marketplaces &
Carts
50+ Logistics Partners
10+ ERP and Point of
Sale Systems
Easy customizations possible through open API architecture, allowing fast integrations with existing/ in
house platforms & minimum disruption to existing ways of working
Omnichannel Case Study: Leading fashion brand helped its customers experience a
seamless shopping experience across all touchpoints
About The Client: Problem Statement:
The well-renowned shopping destination has a collection of 150+ brands with 90+ Given the brand’s vast product selection, holding full inventories at each location
international brands along with retail outlets in over 25 locations in the country now. was just not an option. To provide outstanding customer experiences with fast order
But as the brand grew to acquire more and more customers, fulfilment, the brand needed accurate, continually updated information, and the
their vision for service also expanded and they aimed at making a mark in the online ability to leverage merchandise from any location-immediately.
arena as well.
Solutions Provided Impact
● Complete automation of services
across Online & Offline sales channels
eliminating constant email interactions,
human errors & data redundancy
● Engaging and easy to browse 25+ retail
stores & 5 warehouses
● Brand increased its stock capacity up to
4 Lakh items from 1.5 Lakh items
Seamless 100+ Integrations Unified online & physical
(Marketplaces, Carts, logistics providers, stores to deal with order ● Achieved 30% increased delivery
POS & ERP Systems)
returns effectively efficiency with 80k+ dispatches per
month and 23% reduced logistics cost
Robust Order Allocation Centralized Inventory Mgmt.
Iconic Fashion (Tommy Hilfiger, GANT, GAP, Crocs etc.) achieved huge success
post onboarding Unicommerce as their Omnichannel partner!
“We had big ambitions in our omnichannel journey, and I am glad
that we have found a reliable and a long term partner in
Unicommerce to help fulfill our omnichannel aspirations.
We have been able to achieve end to end automation across
Apporv Sen marketplaces, our own website as well as our point of sale over 20+
Chief Brand Officer stores, resulting in very limited manual efforts and the easy to use
Unicommerce interface has also helped in smoother onboarding of
the store staff.”
(Tommy Hilfiger, GANT, GAP, Crocs etc.)
Click here to know more about the Iconic Fashion
(Tommy Hilfiger, GANT, GAP, Crocs etc.) success with Unicommerce
4
Marketplace Seller Management Platform
4 Marketplaces use our Seller Management Platform to manage vendors across
their platform
Customer 4
Brands (Vendors)
Order received
Order placed by Order routed to brand basis
the customer Pincode, Priority, Seller SKU,
etc. 3
Product received 1
In dropship panel, brands will do
2
pick, pack and ship
8 Order received 5
Shipping can be of 2 types
(1) Brand Shipping
(2) Marketplace Shipping
Shipping information Order information
7 sent to end customer received
along with tracking 6
details Marketplace
Any website platform can be seamlessly converted into a marketplace with
1000+ brands processing direct customer orders
Unicommerce Seller Management Solution is being used by Large
4
Marketplaces to Manage Multiple Vendors
Why us?
Key Functionalities Provided
● Order routing to “right” vendor panel
● Order processing by vendor (including order status sync)
Scale
● Inventory management across all vendors We are able to support large
● Comprehensive returns management volumes without any glitches
● Role based access (for Admin and individual vendor)
Example clients using Purchase Order/ Dropship Solution
15,000+ Vendors
Easy to adopt by vendors, making
it a solution of choice
4+ Years
Average life time of PO/ dropship panel
…and many more customers; No churn recorded so far
Seller Management Case Study: Leading Indian Fashion Marketplace built its
largest product assortment with 500+ brands without disrupting existing ERP systems by
implementing solution by Unicommerce
About The Client: Problem Statement:
One of India’s largest fashion marketplace brand which is ranked With the growing seller base client was facing challenges in managing
among the top 10 e-commerce companies in India. One stop shop for multiple vendors at the same time. There were difficulties in managing
customer’s lifestyle and fashion needs, the marketplace has now scaled communication regarding stock & order processing, SLAs, Handling
up over 500 top brands, and offers widest range of products and brands returns & cancellations. Data visibility and transparency was another
on its portal challenge for internal Ops.
Solutions Provided Impact
Advanced Vendor Panel ● More than 2L orders per day seamlessly
managed
Automated Order
Processing & Centralised
● Ease of communication with more than
Inventory
2300+ Vendors via single panel
Seamless PO
Management & ERP ● Efficiencies in business planning with SKU-
Integration wise visibility of inventory across zones,
cities, etc.
Comprehensive
Returns & Cancellations ● Lower manpower cost and automated
Management business operations
Our Seller Management Solution helped Myntra scale up its
E-Commerce operations across 2300+ vendors!
“Unicommerce has been instrumental in helping us run our
business with our brand and vendors. Many of our vendors
manage inventory and fulfilment on Uniware. From the early
marketplace days, Unicommerce has been able to setup
integration quickly and allow for emerging use cases
Jeyandran Venugopal as Myntra evolved”
Chief Product & Technology Officer, Flipkart
Visit Unicommerce website1 to know more about the Myntra and its success with
Unicommerce’s Vendor Panel implementation for India’s largest Fashion marketplace
1) https://bit.ly/3CXe19q
Our Solutions have demonstrated High Return on Investment across multiple
customers
20% - 30% 30% Lower
Increased Sales Growth Manpower Cost
25% Reduced 20% Reduced
Inventory Cost E-Commerce Returns
Thank you
Have Any Queries , Contact Us Here !!
Corporate Office: UAE: KSA: Singapore:
Landmark House, Plot Number 65, Equinox International, 206 Building 3557, Al Jamiah Street, 20 Kallang Avenue, Pico
2nd Floor, Sector 44, Gurgaon, Bank Street Building Khaleed Al Malaz, Riyadh - 12642 Creative Centre, Lobby A, #5-
122003, India
Bin Waleed Road, Dubai. Saudi Arabia 00, 339411
+91 828 7790 222 +971 504599540 +966 566989737 +65 62220056
Simplifying E-commerce Selling Through Technology
contactus@unicommerce.com https://www.unicommerce.com/
