User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up,
and more.
 Product notice Software terms
© Copyright 2020, 2021 HP Development
Company, L.P. This guide describes features that are common By installing, copying, downloading, or
to most products. Some features might not be otherwise using any software product
Bluetooth is a trademark owned by its available on your computer. preinstalled on this computer, you agree to be
proprietor and used by HP Inc. under license. bound by the terms of the HP End User License
Intel, Celeron, and Pentium are trademarks of Not all features are available in all editions or Agreement (EULA). If you do not accept these
Intel Corporation or its subsidiaries in the U.S. versions of Windows. Systems might require license terms, your sole remedy is to return the
and/or other countries. Windows is either a upgraded and/or separately purchased entire unused product (hardware and software)
registered trademark or trademark of hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
Microsoft Corporation in the United States take full advantage of Windows functionality. refund policy of your seller.
and/or other countries. USB Type-C® and USB- Windows 10 is automatically updated, which is
C® are registered trademarks of USB always enabled. ISP fees might apply and For any further information or to request a full
Implementers Forum. Miracast® is a registered additional requirements might apply over time refund of the price of the computer, please
trademark of Wi-Fi Alliance. for updates. Go to http://www.microsoft.com contact your seller.
for details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in the http://www.hp.com/support, and follow the
express warranty statements accompanying instructions to find your product. Then select
such products and services. Nothing herein Manuals.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: February 2021

First Edition: April 2020

Document Part Number: L97706-002

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Processor configuration setting (select products only)
Important information about processor configurations.

IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.

v
vi Processor configuration setting (select products only)
Table of contents

1 Getting started ............................................................................................................................................. 1

Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 1

2 Getting to know your computer ...................................................................................................................... 3

Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Low blue light mode (select products only) ........................................................................................ 5
Keyboard area ........................................................................................................................................................ 6
Touchpad settings and components ................................................................................................... 7
Touchpad settings ............................................................................................................. 7
Adjusting touchpad settings .......................................................................... 7
Turning on the touchpad ................................................................................ 7
Touchpad components ...................................................................................................... 7
Lights ................................................................................................................................................... 8
Button, vent, speakers, and fingerprint reader .................................................................................. 8
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13

3 Connecting to a network .............................................................................................................................. 15

Connecting to a wireless network ....................................................................................................................... 15
Using the wireless controls ............................................................................................................... 15
Airplane mode key .......................................................................................................... 15
Operating system controls ............................................................................................. 15
Connecting to a WLAN ....................................................................................................................... 16
Using HP Mobile Broadband (select products only) .......................................................................... 16
Using eSIM (select products only) ..................................................................................................... 17
Using GPS (select products only) ...................................................................................................... 17
Using Bluetooth wireless devices (select products only) ................................................................. 17
Connecting Bluetooth devices ........................................................................................ 17
Connecting to a wired network—LAN (select products only) ............................................................................. 18

vii
 4 Enjoying entertainment features .................................................................................................................. 19
Using the camera ................................................................................................................................................. 19
Using audio .......................................................................................................................................................... 19
Connecting speakers ......................................................................................................................... 19
Connecting headphones .................................................................................................................... 19
Connecting headsets ......................................................................................................................... 20
Using sound settings ......................................................................................................................... 20
Sound settings ................................................................................................................ 20
Audio settings ................................................................................................................. 20
Using video .......................................................................................................................................................... 20
Connecting video devices using an HDMI cable (select products only) ............................................ 20
Connecting a high-definition TV or monitor using HDMI ................................................ 21
Setting up HDMI audio .................................................................................................... 21
Turn on HDMI audio ...................................................................................... 21
Return audio to computer speakers ............................................................. 22
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 22
Using data transfer .............................................................................................................................................. 22
Connecting devices to a USB Type-C port (select products only) ..................................................... 22

5 Navigating the screen .................................................................................................................................. 24

Using touchpad and touch screen gestures ........................................................................................................ 24
Tap ..................................................................................................................................................... 24
Two-finger pinch zoom ..................................................................................................................... 24
Two-finger slide (touchpad and precision touchpad) ....................................................................... 25
Two-finger tap (touchpad and precision touchpad) ......................................................................... 25
Three-finger tap (touchpad and precision touchpad) ...................................................................... 25
Four-finger tap (touchpad and precision touchpad) ......................................................................... 26
Three-finger swipe (touchpad and precision touchpad) .................................................................. 26
Four-finger swipe (precision touchpad) ............................................................................................ 26
One-finger slide (touch screen) ......................................................................................................... 27
Using an optional keyboard or mouse ................................................................................................................. 27
Using an on-screen keyboard (select products only) .......................................................................................... 27

6 Managing power .......................................................................................................................................... 28

Using Sleep and Hibernation ............................................................................................................................... 28
Initiating and exiting Sleep ............................................................................................................... 28
Initiating and exiting Hibernation (select products only) ................................................................. 29
Shutting down (turning off) the computer .......................................................................................................... 29
Using the Power icon and Power Options ............................................................................................................ 30
Running on battery power ................................................................................................................................... 30

viii
 Using HP Fast Charge (select products only) .................................................................................... 30
Displaying battery charge ................................................................................................................. 30
Finding battery information in HP Support Assistant (select products only) .................................. 30
Conserving battery power ................................................................................................................. 31
Identifying low battery levels ........................................................................................................... 31
Resolving a low battery level ............................................................................................................ 31
Resolving a low battery level when external power is available ................................... 31
Resolving a low battery level when no power source is available ................................. 32
Resolving a low battery level when the computer cannot exit Hibernation .................. 32
Factory-sealed battery ...................................................................................................................... 32
Running on external power ................................................................................................................................. 32

7 Maintaining your computer .......................................................................................................................... 34

Improving performance ....................................................................................................................................... 34
Using Disk Defragmenter .................................................................................................................. 34
Using Disk Cleanup ............................................................................................................................ 34
Using HP 3D DriveGuard (select products only) ................................................................................ 34
Identifying HP 3D DriveGuard status .............................................................................. 35
Updating programs and drivers .......................................................................................................................... 35
Updating programs and drivers using Windows 10 .......................................................................... 35
Updating programs using Windows 10 S .......................................................................................... 35
Updating drivers using Windows 10 S .............................................................................................. 35
Cleaning your computer ...................................................................................................................................... 36
Enabling HP Easy Clean (select products only) ................................................................................. 36
Removing dirt and debris from your computer ................................................................................ 36
Cleaning your computer with a disinfectant ..................................................................................... 37
Caring for wood veneer (select products only) ................................................................................. 37
Traveling with or shipping your computer .......................................................................................................... 38

8 Securing your computer and information ....................................................................................................... 39

Using passwords .................................................................................................................................................. 39
Setting Windows passwords ............................................................................................................. 39
Setting Setup Utility (BIOS) passwords ............................................................................................. 40
Using Windows Hello (select products only) ....................................................................................................... 40
Using internet security software ......................................................................................................................... 41
Using antivirus software ................................................................................................................... 41
Using firewall software ..................................................................................................................... 41
Installing software updates ................................................................................................................................. 41
Using HP Device as a Service (select products only) ........................................................................................... 42
Securing your wireless network .......................................................................................................................... 42
Backing up your software applications and information .................................................................................... 42

ix
 Using an optional security cable (select products only) ..................................................................................... 42

9 Using Setup Utility (BIOS) ............................................................................................................................. 43

Starting Setup Utility (BIOS) ................................................................................................................................ 43
Updating Setup Utility (BIOS) .............................................................................................................................. 43
Determining the BIOS version ........................................................................................................... 43
Preparing for a BIOS update .............................................................................................................. 44
Downloading a BIOS update ........................................................................................... 44
Installing a BIOS update .................................................................................................. 44

10 Using HP PC Hardware Diagnostics .............................................................................................................. 46

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 46
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 46
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 46
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 46
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 46
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 47
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 47
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 47
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 47
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 47
Installing HP PC Hardware Diagnostics Windows ............................................................................. 48
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 48
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 48
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 48
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 49
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 49
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 49
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 50
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 50
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 50
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 50
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 50

11 Backing up, restoring, and recovering .......................................................................................................... 52

Backing up information and creating recovery media ........................................................................................ 52

x
 Using Windows tools for backing up ................................................................................................. 52
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 52
Restoring and recovering your system ............................................................................................................... 52
Creating a system restore ................................................................................................................. 53
Restoring and recovery methods ...................................................................................................... 53
Recovering using HP Recovery media ............................................................................................... 53
Changing the computer boot order ................................................................................................... 53
Using HP Sure Recover (select products only) .................................................................................. 54

12 Electrostatic discharge ............................................................................................................................... 55

13 Specifications ............................................................................................................................................ 56
Input power .......................................................................................................................................................... 56
Operating environment ....................................................................................................................................... 57

14 Accessibility .............................................................................................................................................. 58
HP and accessibility ............................................................................................................................................. 58
Finding the technology tools you need ............................................................................................ 58
The HP commitment ......................................................................................................................... 58
International Association of Accessibility Professionals (IAAP) ....................................................... 59
Finding the best assistive technology .............................................................................................. 59
Assessing your needs ..................................................................................................... 59
Accessibility for HP products .......................................................................................... 59
Standards and legislation .................................................................................................................................... 60
Standards .......................................................................................................................................... 60
Mandate 376 – EN 301 549 ............................................................................................ 60
Web Content Accessibility Guidelines (WCAG) ................................................................ 60
Legislation and regulations .............................................................................................................. 60
Useful accessibility resources and links .............................................................................................................. 61
Organizations .................................................................................................................................... 61
Educational institutions .................................................................................................................... 61
Other disability resources ................................................................................................................. 61
HP links .............................................................................................................................................. 62
Contacting support .............................................................................................................................................. 62

Index ............................................................................................................................................................. 63

xi
xii
1 Getting started

This computer is a powerful tool designed to enhance your work and entertainment.
Read this chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 52.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 15.
● Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 19.
● Update or purchase antivirus software. See Using antivirus software on page 41.
● Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select HP Support Assistant. Then select Support.

More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information

Resource Contents

Setup Instructions ● Overview of computer setup and features

HP support ● Online chat with an HP technician

For HP support, go to http://www.hp.com/support, and ● Support telephone numbers

follow the instructions to find your product.
● Replacement parts videos (select products only)
‒ or –
● Maintenance and service guides
Type support in the taskbar search box, and then select
HP Support Assistant. Then select Support. ● HP service center locations

‒ or –

Select the question mark icon in the taskbar search box.

Then select Support.

Safety & Comfort Guide ● Proper workstation setup

● Guidelines for posture and work habits that increase your comfort
To access this guide: and decrease your risk of injury

1
 Table 1-1 Additional information (continued)

Resource Contents

▲ Type HP Documentation in the taskbar search ● Electrical and mechanical safety information
box, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

Regulatory, Safety, and Environmental Notices ● Important regulatory notices, including information about proper
battery disposal, if needed.
To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

Limited Warranty* ● Specific warranty information about this computer

To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.

2 Chapter 1 Getting started

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Locating hardware
To find out what hardware is installed on your computer, type device manager in the taskbar search box,
and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software
To find out what software is installed on your computer, right-click the Start button, and then select Apps and
Features.

Right side
Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

3
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(2) USB Type-C® port Connects a USB device, provides data transfer, and (for select
products) charges small devices (such as a smartphone) when
the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external
device.

(3) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.

(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.

● Blinking amber: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(6) Power connector Connects an AC adapter.

Left side
Identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

4 Chapter 2 Getting to know your computer

 Table 2-2 Left-side components and their descriptions (continued)

Component Description

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

(2) Drive light (select products only) ● Blinking white: The solid-state drive is being accessed.

(3) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.

● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.

Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.

Display 5
 Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 19. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 40.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

6 Chapter 2 Getting to know your computer

Touchpad settings and components
Learn the touchpad settings and components

Touchpad settings
Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.

Touchpad components
Identify the touchpad components.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.

Keyboard area 7
 Table 2-4 Touchpad components and their descriptions (continued)

Component Description

NOTE: For more information, see Using touchpad and touch

screen gestures on page 24.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Lights
Identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

Button, vent, speakers, and fingerprint reader

Identify the computer button, vent, speakers and fingerprint reader.

8 Chapter 2 Getting to know your computer

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a fingerprint reader.

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions

Component Description

(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.

To learn more about your power settings, see your power

options:

▲ Right-click the Power icon , and then select Power

Options.

Keyboard area 9
 Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)

Component Description

(2) Speakers (2) Produce sound.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(4) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.

▲ Swipe down across the fingerprint reader. See Using

Windows Hello (select products only) on page 40 for
details.

IMPORTANT: To prevent fingerprint logon issues, be sure

when you register your fingerprint that all sides of your
finger are registered by the fingerprint reader.

Special keys
Identify the special keys.

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes specific functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

10 Chapter 2 Getting to know your computer

 Table 2-7 Special keys and their descriptions (continued)

Component Description

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys. See Action keys
on page 11.

Action keys
Identify the action keys.
The action keys execute frequently used system functions as defined by the icon symbols on f1 through f12.
The Action keys vary by computer.
▲ To use an action key, press and hold the key.

NOTE: On some products, you must press the fn key in combination with the action key.

Table 2-8 Action keys and their descriptions

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer),
to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only).
To conserve battery power, turn off this feature.

Keyboard area 11
 Table 2-8 Action keys and their descriptions (continued)

Icon Description

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Mutes the microphone.

Turns the touchpad on or off.

Turns the airplane mode and wireless feature on or off.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Bottom
Identify the bottom components.

12 Chapter 2 Getting to know your computer

 Table 2-9 Bottom components and their descriptions

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.

Labels 13
 Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

Table 2-11 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer might be equipped with one or more wireless devices.
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. The WLAN device in your computer communicates
with a wireless router or a wireless access point.
● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states, regions,
or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more features.
● Airplane mode key (also called wireless button or wireless key)
● Operating system controls

Airplane mode key

The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
– or –
On the taskbar, select the network status icon, and then select Network & Internet settings.

Connecting to a wireless network 15

 Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.

NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
internet service.

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.

NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
Under the Change your network settings section, select Network and Sharing Center.
Select Set up a new connection or network.
A list of options is displayed, which allows you to manually search for and connect to a network or to
create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar to verify the
name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or
connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer, inside
the battery bay, under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it

16 Chapter 3 Connecting to a network

 might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.

Using eSIM (select products only)

Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used
SIM that you can use to download different profiles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get
a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans.
For example, you might have one cellular data plan for work and a different plan with another mobile
operator for personal use. If you travel, you can connect in more places by finding mobile operators with
plans in that area.
You can implement eSIMs in two ways:
● The eSIM chip can be embedded (eUICC). The notebook then operates as a dual SIM, one as eUICC and the
second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
● A removable physical eSIM is placed on a SIM card tray like a standard micro or nano SIM card, but the
eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage SIM
profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM
in the search bar.

Using GPS (select products only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, be sure location is enabled under the Location setting.
▲ Type location in the taskbar search box, select Location privacy settings, and then select a setting.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices.
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

Connecting to a wireless network 17

 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

2. Enable Bluetooth, if it is not already enabled.

3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding,
follow the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices might have additional requirements; see the documentation provided with the device.

Connecting to a wired network—LAN (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly) or if you want to connect to an existing network at your office.
If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or
an optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.

18 Chapter 3 Connecting to a network

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.

Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
can be front facing, rear facing, or pop up.
To determine which camera or cameras are on your product, see Getting to know your computer on page 3.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your
computer and information on page 39 for details about using Windows Hello.
On select products, you can also enhance your camera privacy by turning the camera off. By default, the
camera is turned on. To turn off your camera, press the camera privacy key. The camera privacy light turns on.
To turn the camera back on, press the key again.
To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.

Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 21. Before connecting
speakers, lower the volume setting.

Connecting headphones
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Using the camera 19

 To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Sound settings
To view or change sound settings, follow these steps.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.

Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider. As a
result, your computer might include advanced audio features that can be controlled through an audio control
panel specific to your sound system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.

Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.

Connecting video devices using an HDMI cable (select products only)

HDMI (high-definition media interface) cables connect high-definition devices for enhanced audio and video.

20 Chapter 4 Enjoying entertainment features

Connecting a high-definition TV or monitor using HDMI
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the instructions.

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

1. Connect one end of the HDMI cable to the HDMI port on the computer.

NOTE: HDMI port shape can vary by product.

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press the Windows key + p to cycle through one of four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.

Each time you press the Windows key + p, the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video and audio.

Turn on HDMI audio

After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following this procedure.

Using video 21
 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.

Return audio to computer speakers

Follow these steps to return the audio stream to the computer speakers.
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.

Discovering and connecting to Miracast-compatible wireless displays (select

products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your
current apps.
1. Type project in the taskbar search box, and then select Project to a second screen.

2. Select Connect to a wireless display, and then follow the on-screen instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.

Connecting devices to a USB Type-C port (select products only)

To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

22 Chapter 4 Enjoying entertainment features

2. Connect the other end of the cable to the external device.

Using data transfer 23

 5 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods.
● Use touch gestures directly on the computer screen.
● Use touch gestures on the touchpad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right touchpad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, type control panel in the taskbar search box,
select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if
you have a precision touchpad and find additional information, select Start, select Settings, select Devices,
and then select touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap
Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the
item. Double-tap an item to open it.

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your
fingers together.
● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your
fingers apart.

24 Chapter 5 Navigating the screen

Two-finger slide (touchpad and precision touchpad)
Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.

Two-finger tap (touchpad and precision touchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-finger tap performs the same function as right-clicking with a mouse.

Three-finger tap (touchpad and precision touchpad)

By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to
perform the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.

Using touchpad and touch screen gestures 25

 Four-finger tap (touchpad and precision touchpad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the
gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.

Three-finger swipe (touchpad and precision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.
● Swipe 3 fingers away from you to see all open windows.
● Swipe 3 fingers toward you to show the desktop.
● Swipe 3 fingers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.

Four-finger swipe (precision touchpad)

By default, the four-finger swipe switches between open desktops.
● Swipe 4 fingers away from you to see all open windows.
● Swipe 4 fingers toward you to show the desktop.
● Swipe 4 fingers left or right to switch between desktops.

To change the function of this gesture, select Start, select Settings, select Devices, and then select
touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.

26 Chapter 5 Navigating the screen

One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
● To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.

Using an on-screen keyboard (select products only)

Select products have an on-screen keyboard.
1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
taskbar.
2. Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

Using an optional keyboard or mouse 27

 6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.

● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 28.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 29.

Initiating and exiting Sleep

You can initiate Sleep several ways.
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1or fn+f12.
● Briefly press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briefly press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the touchpad (select products only).
When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.

28 Chapter 6 Managing power

Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.

1. Right-click the Power icon , and then select Power Options.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
To initiate Hibernation, use the method that you enabled in step 3.
To exit Hibernation, briefly press the power button.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.

Shutting down (turning off) the computer

The Shut down command closes all open programs, including the operating system, and then turns off the
display and the computer.

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.

Shutting down (turning off) the computer 29

 ● If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.

Using the Power icon and Power Options

Different Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.

● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

● To use Power Options, right-click the Power icon , and then select Power Options.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is off and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time might vary
by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.

Displaying battery charge

When you are using your computer while running on battery power only, periodically check the battery
charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Finding battery information in HP Support Assistant (select products only)

You can access battery information in several ways.

30 Chapter 6 Managing power

 1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specifications, life cycles, and capacity

Conserving battery power

Be sure to conserve battery power and maximize battery life.
● Lower the brightness of the display.
● Turn off wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
battery light and power icon indicate a low battery level.
● The battery light (select products only) indicates a low or critical battery level.
– or –

● The Power icon shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 30.

The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.

Resolving a low battery level

You can quickly resolve low battery level conditions.

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

Running on battery power 31

 ● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.

Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery

32 Chapter 6 Managing power

When you connect the computer to external power:
● The battery begins to charge.

● The Power icon changes appearance.

When you disconnect external power:

● The computer switches to battery power.

● The Power icon changes appearance.

Running on external power 33

 7 Maintaining your computer

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions.
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.

34 Chapter 7 Maintaining your computer

Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the
secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you do not get the most out of
your equipment.
To update programs and drivers, choose one of the following methods:
● Updating programs and drivers using Windows 10 on page 35
● Updating programs using Windows 10 S on page 35
● Updating drivers using Windows 10 S on page 35

Updating programs and drivers using Windows 10

Use this procedure to update programs and drivers.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.

Updating programs using Windows 10 S

Use this procedure to update programs.
1. Select Start, and then select Microsoft Store.
2. Select your account profile picture next to the search box, and then select Downloads and updates.
3. On the Downloads and updates page, make the selection for updates and follow the on-screen
instructions.

Updating drivers using Windows 10 S

Use this procedure to update drivers.
1. Type windows update settings in the taskbar search box, and then select Windows Update
settings.
2. Select Check for updates.

NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the
instructions.

Updating programs and drivers 35

 Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer
on page 36 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 37 for guidelines to help prevent the spread of harmful
bacteria and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 37.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

36 Chapter 7 Maintaining your computer

 See Cleaning your computer with a disinfectant on page 37 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 36, Caring for wood veneer (select products only) on page 37, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.

Cleaning your computer 37

 ● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 36 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 37 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.

Traveling with or shipping your computer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn off and then disconnect all external devices.
– Shut down the computer.
● Take a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it with the rest of your luggage.

IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you can use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to run the computer from a voltage converter kit that is sold for appliances.

38 Chapter 7 Maintaining your computer

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.

NOTE: Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. You can set several types of passwords. For example, when you set up your computer for
the first time, you were asked to create a user password to secure your computer. You can set additional
passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
To create and save passwords, use the following tips:
● To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a file on the computer.
● When creating passwords, follow requirements set by the program.
● Change your passwords at least every 3 months.
● An ideal password is long and has letters, punctuation, symbols, and numbers.
● Before you send your computer for service, back up your files, delete confidential files, and then remove
all password settings.

NOTE: For additional information about Windows passwords, such as screen-saver passwords:
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

Setting Windows passwords

Windows passwords can help protect your computer from unauthorized access.
Table 8-1 Types of Windows passwords and their functions

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

39
 Setting Setup Utility (BIOS) passwords
BIOS passwords provide additional layers of security for your computer.
Table 8-2 Types of BIOS passwords and their functions

Password Function

Administrator password ● Must be entered each time you access Setup Utility (BIOS).

● If you forget your administrator password, you cannot access Setup Utility (BIOS).

Power-on password ● Must be entered each time you turn on or restart the computer.

● If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

1. Start Setup Utility (BIOS):

● Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc, and then press f10.
● Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume up button.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
2. Select Security, and then follow the on-screen instructions.
To save your changes, select Exit, select Save Changes and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Using Windows Hello (select products only)

On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to enroll
your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint reader, facial
ID, or PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. To add a password, select Password, and then select Add.

40 Chapter 8 Securing your computer and information

 3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and
set up a PIN.

IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all
sides of your finger are registered by the fingerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.

Using internet security software

When you use your computer to access email, a network, or the internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, internet
security software that includes antivirus and firewall features may be preinstalled on your computer as a trial
offer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. HP strongly recommends that you upgrade the security software trial offer
or purchase the software of your choice to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
that they cause.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the
antivirus program of your choice to fully protect your computer.
For more information about computer viruses, type support in the taskbar search box, and then select the
HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you
install on your computer, network, or both, or it can be a combination of both hardware and software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.

Using internet security software 41

 IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:
1. Select the Start button, select Settings, and then select Update & Security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen
instructions.

Using HP Device as a Service (select products only)

HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company
assets.
HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce
time spent solving device and security issues. You can quickly download and install the software, which is
highly cost-effective relative to traditional in-house solutions. For more information, go to
https://www.hptouchpointmanager.com/.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide
any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.

42 Chapter 8 Securing your computer and information

9 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 43).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 44.

43
 Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

44 Chapter 9 Using Setup Utility (BIOS)

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 45

 10 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 47.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲ Depending on the instructions on the screen, choose one of these options:
● If failure ID link is displayed, select the link and follow the on-screen instructions.
● If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.

46 Chapter 10 Using HP PC Hardware Diagnostics

 1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button.
2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

Using HP PC Hardware Diagnostics Windows (select products only) 47

 NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 49.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

48 Chapter 10 Using HP PC Hardware Diagnostics

 1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 49.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 49

 Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.

50 Chapter 10 Using HP PC Hardware Diagnostics

3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 51

 11 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 53 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 53.

52 Chapter 11 Backing up, restoring, and recovering

Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 53.
For more information about the first two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 52.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 53 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

Restoring and recovering your system 53

 To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to find your product and locate your documentation.

54 Chapter 11 Backing up, restoring, and recovering

12 Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.

55
 13 Specifications

When you travel with or store your computer, the input power ratings and operating specifications provide
helpful information.

Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source that is
supplied and approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specifications. Operating voltage
and current varies by platform. The voltage and current for your computer is located on the regulatory label.
Table 13-1 DC power specifications

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C®

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A

– 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

DC plug of external HP power

supply (select products only)

56 Chapter 13 Specifications
 NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.

Operating environment
Use the operating specifications for helpful information when you travel with or store your computer.
Table 13-2 Operating environment specifications

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

Operating environment 57
 14 Accessibility

HP's goal is to design, produce, and market products, services, and information that everyone everywhere can
use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.

HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 59.

The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benefits of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.

58 Chapter 14 Accessibility
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specific situation—a variety of assistive technologies make
HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certified or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable, included
in various HP products. These resources will help you select the specific assistive technology features and
products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows 7, Windows 8, and Windows 10, go to http://www.hp.com/support, type
Windows Accessibility Options in the Search our knowledge search box. Select the
appropriate operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 62.
Additional links to external partners and suppliers that may provide additional assistance:

HP and accessibility 59
 ● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.

Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specific to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specific criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.

60 Chapter 14 Accessibility
 ● United States
● Canada
● Europe
● Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.

Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)

Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart

Useful accessibility resources and links 61

 ● European Disability Forum
● Job Accommodation Network
● Microsoft Enable

HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales

Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.

62 Chapter 14 Accessibility
Index

A audio-out (headphone)/audio-in disinfecting 37

AC adapter and battery light, (microphone) combo jack, HP Easy Clean 36
identifying 4 identifying 3 removing dirt and debris 36
accessibility 58, 59, 60, 62 components
accessibility needs assessment 59 B bottom 12
action key, idenitfying 11 backing up software and display 5
action keys information 42 keyboard area 6
airplane mode 12 backup, creating 52 left side 4
decrease screen brightness 11 backups 52 lights 8
help 11 battery right side 3
identifying 11 conserving power 31 touchpad 7
increase screen brightness 11 discharging 31 connecting to a network 15
keyboard backlight 11 factory-sealed 32 connecting to a wireless network 15
mute microphone 12 finding information 30 connecting to a WLAN 16
mute volume low battery levels 31 connecting to LAN 18
mute 12 resolving low battery level 31, connectors
next track 12 32 power 4
pause 12 battery charge 30 control zone 7
play 12 battery information, finding 30 corporate WLAN connection 16
previous track 12 battery power 30 critical battery level 31
privacy screen 11 best practices 1 customer support, accessibility 62
speaker volume 12 BIOS
switch screen image 11 determining version 43 D
touchpad 12 downloading an update 44 data transfer 22
using 11 starting the Setup Utility 43 decrease screen brightness action
volume updating 43 key 11
mute 12 Bluetooth device 15, 17 Disk Cleanup software 34
airplane mode 15 Bluetooth label 13 Disk Defragmenter software 34
airplane mode key 12, 15 boot order, changing 53 display components 5
antivirus software, using 41 bottom components 12 display states 21
assistive technology (AT) buttons drive light, identifying 5
finding 59 left touchpad 7
purpose 58 power 9 E
AT (assistive technology) right touchpad 7 electrostatic discharge 55
finding 59 esc key, identifying 10
purpose 58 C eSIM 17
audio 19 camera external power, using 32
adjusting volume 12 identifying 6
HDMI audio 21, 22 using 19 F
headphones 19 camera light, identifying 6 factory-sealed battery 32
headsets 20 camera privacy key, using 19 fingerprint reader 10
sound settings 20 caps lock light 8 fingerprints, registering 40
speakers 19 caring for your computer 36 firewall software 41
cleaning your computer 36 fn key, identifying 10
caring for wood veneer 37

Index 63
 four-finger swipe touchpad gesture initiating Sleep and Hibernation 28 Disk Defragmenter 34
26 input power 56 updating programs and drivers
four-finger tap touchpad gesture 26 installing 35
optional security cable 42 managing power 28
G internal microphones, identifying 6 MEID number 16
gestures 24 International Association of Miracast 22
Get Help in Windows 10 action key Accessibility Professionals 59 mobile broadband
11 internet security software, using 41 activating 16
GPS 17 IMEI number 16
J MEID number 16
H jacks mute light, identifying 8
hardware, locating 3 audio-out (headphone)/audio-in mute microphone action key 12
HDMI port (microphone) 3 mute volume action key 12
connecting 20, 21
identifying 4 K N
headphones, connecting 19 keyboard and optional mouse navigating the screen 24
headsets, connecting 20 using 27 next track action key 12
Hibernation keyboard backlight action key 11
exiting 29 keys O
initiated during critical battery action 11 on-screen keyboard 27
level 31 airplane mode 12 one-finger slide touch screen
initiating 29 esc 10 gesture 27
high-definition devices, connecting fn 10 operating environment 57
20, 21, 22 touchpad 12 operating system controls 15
HP 3D DriveGuard 34 Windows 10
HP Assistive Policy 58 P
HP Device as a Service (HP DaaS) 42 L passwords
HP Fast Charge 30 labels Setup Utility (BIOS) 40
HP Mobile Broadband Bluetooth 13 Windows 39
activating 16 regulatory 13 pause action key 12
IMEI number 16 serial number 13 play action key 12
MEID number 16 service 13 ports
HP PC Hardware Diagnostics UEFI wireless certification 13 HDMI 4, 20, 21
downloading 49 WLAN 13 USB SuperSpeed 4
starting 48 left control zone, identifying 7, 8 USB Type-C 4, 22
using 48 left side components 4 power
HP PC Hardware Diagnostics Windows lights battery 30
accessing 46, 47 AC adapter and battery 4 external 32
downloading 47 camera 6 power button, identifying 9
installing 48 caps lock 8 power connector
using 46 drive 5 identifying 4
HP Recovery media mute 8 Power icon, using 30
recovery 53 power 5 power light, identifying 5
HP resources 1 touchpad 7 power settings, using 30
HP Sure Recover 54 low battery level 31 precision touchpad
HP Touchpoint Manager 42 low blue light mode 5 using 24
precision touchpad gestures
I M four-finger swipe 26
IMEI number 16 maintenance four-finger tap 26
increase screen brightness action Disk Cleanup 34 three-finger swipe 26
key 11 three-finger tap 25

64 Index
 two-finger slide 25 Disk Defragmenter 34 touchpad settings, adjusting 7
two-finger tap 25 locating 3 touchpad zone, identifying 7
previous track action key 12 software installed transfer data 22
privacy screen action key 11 locating 3 traveling with the computer 13, 38
product name and number, software updates, installing 41 turning off the computer 29
computer 13 sound. See audio two-finger pinch zoom touchpad and
public WLAN connection 16 sound settings, using 20 touch screen gesture 24
speaker volume action keys 12 two-finger slide touchpad gesture
R speakers 10 25
recovery 52 connecting 19 two-finger tap touchpad gesture 25
discs 53 special keys
media 53 identifying 10 U
USB flash drive 53 using 10 unresponsive system 29
recovery media 52 specifications 56 updating drivers
creating using HP Cloud Recovery standards and legislation, Windows 10 S 35
Download Tool 52 accessibility 60 updating programs
creating using Windows tools 52 switch screen image action key 11 Windows 10 S 35
regulatory information system restore 53 updating programs and drivers 35
regulatory label 13 system restore point, creating 52 Windows 10 35
wireless certification labels 13 USB SuperSpeed port, identifying 4
Remote HP PC Hardware Diagnostics T USB Type-C port, connecting 22
UEFI settings tap touchpad and touch screen USB Type-C port, identifying 4
customizing 50 gesture 24 using passwords 39
using 50 three-finger swipe touchpad using the keyboard and optional
resources, accessibility 61 gesture 26 mouse 27
restoring 52 three-finger tap touchpad gesture using the touchpad 24
restoring and recovery methods 53 25
right control zone, identifying 7, 8 touch screen gestures V
right side components 3 one-finger slide 27 vents, identifying 10, 13
slide 27 video
S tap 24 HDMI port 20, 21
screen two-finger pinch zoom 24 USB Type-C 22
navigating 24 touchpad wireless displays 22
Section 508 accessibility standards settings 7 video, using 20
60 using 24 volume
security cable, installing 42 touchpad and touch screen gestures adjusting 12
serial number, computer 13 tap 24
service labels, locating 13 two-finger pinch zoom 24 W
Setup Utility (BIOS) passwords 40 touchpad buttons Windows
shipping the computer 38 identifying 7 backup 52
shutdown 29 touchpad components 7 recovery media 52
Sleep touchpad gestures system restore point 52
exiting 28 four-finger swipe 26 Windows Hello 19
initiating 28 four-finger tap 26 using 40
Sleep and Hibernation, initiating 28 three-finger swipe 26 Windows key, identifying 10
slots three-finger tap 25 Windows passwords 39
memory card reader 4 two-finger slide 25 Windows tools, using 52
microSD memory card reader 4 two-finger tap 25 wired network (LAN) 18
software touchpad key 12 wireless antennas, identifying 6
Disk Cleanup 34 touchpad light, identifying 7 wireless button 15
wireless certification label 13

Index 65
 wireless controls
button 15
operating system 15
wireless light 15
wireless network (WLAN)
connecting 16
corporate WLAN connection 16
functional range 16
public WLAN connection 16
wireless network, securing 42
WLAN antennas, identifying 6
WLAN device 13
WLAN label 13
WWAN device 16

66 Index