User Guide

SUMMARY

This guide provides basic information for using and upgrading this product, including topics such as
components, features, networks, and HP resources.
Legal information
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The information contained herein is subject some antivirus, PDF writers, driver utilities,
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Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.

iii
 Processor configuration setting (select products only)
Important information about processor configurations.

IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your
computer is configured as described, do not change the processor configuration setting in
msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will
have to perform a factory reset to restore the original settings.

iv Processor configuration setting (select products only)

Table of contents

1 About this guide..................................................................................................................................................................................................................................... 1

2 Getting started...................................................................................................................................................................................................................................... 2
Best practices................................................................................................................................................................................................................................. 2
More HP resources...................................................................................................................................................................................................................... 2

3 Getting to know your computer................................................................................................................................................................................................ 4

Locating hardware ....................................................................................................................................................................................................................... 4
Locating software......................................................................................................................................................................................................................... 4
Right side ............................................................................................................................................................................................................................................ 4
Left side................................................................................................................................................................................................................................................ 5
Rear ........................................................................................................................................................................................................................................................ 6
Display ...................................................................................................................................................................................................................................................7
Low blue light mode (select products only)......................................................................................................................................................7
IMAX Enhanced Mode (select products only) ...............................................................................................................................................7
Wake-on-voice (select products only)................................................................................................................................................................. 8
Keyboard area................................................................................................................................................................................................................................. 9
Touchpad settings and components .................................................................................................................................................................. 9
Touchpad settings ................................................................................................................................................................................................. 9
Adjusting touchpad settings............................................................................................................................................................... 9
Turning on the touchpad ........................................................................................................................................................................ 9
Touchpad components ...................................................................................................................................................................................... 9
Lights ........................................................................................................................................................................................................................................10
Special keys.......................................................................................................................................................................................................................... 11
Action keys ........................................................................................................................................................................................................................... 12
HP OMEN Gaming Hub ................................................................................................................................................................................................ 13
OMEN Gaming Hub Graphics Mode (select products only).................................................................................................. 14
Bottom ............................................................................................................................................................................................................................................... 15
Labels .................................................................................................................................................................................................................................................. 15

4 Connecting to a network ............................................................................................................................................................................................................18

Connecting to a wireless network .................................................................................................................................................................................18
Using the wireless controls ......................................................................................................................................................................................18
Airplane mode key ...............................................................................................................................................................................................18
Operating system controls ...........................................................................................................................................................................18
Connecting to a WLAN ................................................................................................................................................................................................18
Using HP Mobile Broadband (select products only)...............................................................................................................................19
Locating mobile operator settings ..........................................................................................................................................................19
Connecting with HP Mobile Broadband.............................................................................................................................................. 20
Using eSIM (select products only)...................................................................................................................................................................... 20
Using GPS (select products only)........................................................................................................................................................................ 20

v
 Using Bluetooth wireless devices (select products only).................................................................................................................. 20
Connecting Bluetooth devices................................................................................................................................................................... 21
Connecting to a wired network—LAN (select products only) ...................................................................................................................... 21

5 Enjoying entertainment features.......................................................................................................................................................................................... 23

Using the camera....................................................................................................................................................................................................................... 23
Using the HyperX Cloud II Core Wireless headset (select products only) ....................................................................................... 23
Using audio......................................................................................................................................................................................................................................24
Connecting speakers ...................................................................................................................................................................................................24
Connecting headphones ...........................................................................................................................................................................................24
Connecting headsets ................................................................................................................................................................................................. 25
Using sound settings ................................................................................................................................................................................................... 25
Sound settings ...................................................................................................................................................................................................... 25
Audio settings........................................................................................................................................................................................................ 25
Using video ..................................................................................................................................................................................................................................... 25
Connecting a Thunderbolt device using a USB Type-C cable (select products only) .................................................. 26
Connecting video devices using an HDMI cable (select products only)................................................................................ 26
Connecting a high-definition TV or monitor using HDMI ........................................................................................................ 26
Setting up HDMI audio......................................................................................................................................................................................27
Turn on HDMI audio..................................................................................................................................................................................27
Return audio to computer speakers .......................................................................................................................................... 28
Discovering and connecting to Miracast-compatible wireless displays (select products only).......................... 28
Using data transfer................................................................................................................................................................................................................... 28
Connecting devices to a USB Type-C port (select products only).............................................................................................. 28

6 Navigating the screen..................................................................................................................................................................................................................30

Using touchpad and touch screen gestures .........................................................................................................................................................30
Tap..............................................................................................................................................................................................................................................30
Two-finger pinch zoom................................................................................................................................................................................................30
Two-finger slide (touchpad and precision touchpad)............................................................................................................................ 31
Two-finger tap (touchpad and precision touchpad) ............................................................................................................................... 31
Three-finger tap (touchpad and precision touchpad)........................................................................................................................... 31
Four-finger tap (touchpad and precision touchpad) ............................................................................................................................. 32
Three-finger swipe (touchpad and precision touchpad).................................................................................................................... 32
Four-finger swipe (precision touchpad).......................................................................................................................................................... 32
One-finger slide (touch screen)............................................................................................................................................................................ 33
Using an optional keyboard or mouse........................................................................................................................................................................ 33
Using an on-screen keyboard (select products only) ...................................................................................................................................... 33

7 Managing power ............................................................................................................................................................................................................................... 34

Using Sleep and Hibernation ............................................................................................................................................................................................ 34
Initiating and exiting Sleep....................................................................................................................................................................................... 34
Initiating and exiting Hibernation (select products only) .................................................................................................................. 35
Shutting down (turning off) the computer ............................................................................................................................................................... 35
Using the Power icon...............................................................................................................................................................................................................36
Running on battery power ...................................................................................................................................................................................................36

vi
 Using HP Fast Charge (select products only) ............................................................................................................................................36
Displaying battery charge.........................................................................................................................................................................................37
Finding battery information in HP Support Assistant (select products only)......................................................................37
Conserving battery power........................................................................................................................................................................................37
Identifying low battery levels ..................................................................................................................................................................................37
Resolving a low battery level..................................................................................................................................................................................38
Resolving a low battery level when external power is available........................................................................................38
Resolving a low battery level when no power source is available ...................................................................................38
Resolving a low battery level when the computer cannot exit Hibernation .............................................................38
Factory-sealed battery...............................................................................................................................................................................................38
Running on external power ................................................................................................................................................................................................. 39

8 Maintaining your computer ......................................................................................................................................................................................................40

Improving performance ........................................................................................................................................................................................................40
Using Disk Defragmenter .........................................................................................................................................................................................40
Using Disk Cleanup .......................................................................................................................................................................................................40
Using HP 3D DriveGuard (select products only) ......................................................................................................................................40
Identifying HP 3D DriveGuard status..................................................................................................................................................... 41
Updating programs and drivers ....................................................................................................................................................................................... 41
Updating both programs and drivers................................................................................................................................................................ 41
Updating programs only ............................................................................................................................................................................................. 41
Updating drivers only.................................................................................................................................................................................................... 41
Cleaning your computer....................................................................................................................................................................................................... 42
Enabling HP Easy Clean (select products only) ........................................................................................................................................ 42
Removing dirt and debris from your computer......................................................................................................................................... 42
Cleaning your computer with a disinfectant............................................................................................................................................... 43
Caring for wood veneer (select products only) ........................................................................................................................................ 44
Traveling with or shipping your computer................................................................................................................................................................ 44

9 Securing your computer and information.....................................................................................................................................................................46

Using passwords........................................................................................................................................................................................................................46
Setting Windows passwords..................................................................................................................................................................................46
Setting Setup Utility (BIOS) passwords ...........................................................................................................................................................47
Using Windows Hello (select products only)..........................................................................................................................................................48
Using internet security software....................................................................................................................................................................................48
Using antivirus software............................................................................................................................................................................................48
Using firewall software ............................................................................................................................................................................................... 49
Installing software updates................................................................................................................................................................................................ 49
Using HP TechPulse (select products only)............................................................................................................................................................. 49
Securing your wireless network...................................................................................................................................................................................... 49
Backing up your software applications and information .............................................................................................................................50
Using an optional security cable (select products only) ...............................................................................................................................50

10 Using Setup Utility (BIOS).......................................................................................................................................................................................................... 51

Starting Setup Utility (BIOS)................................................................................................................................................................................................ 51

vii
 Updating Setup Utility (BIOS).............................................................................................................................................................................................. 51
Determining the BIOS version................................................................................................................................................................................ 51
Preparing for a BIOS update .................................................................................................................................................................................. 52
Downloading a BIOS update ....................................................................................................................................................................... 52
Installing a BIOS update ................................................................................................................................................................................. 52

11 Using HP PC Hardware Diagnostics ................................................................................................................................................................................. 54

Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................ 54
Using an HP PC Hardware Diagnostics Windows hardware failure ID code....................................................................... 54
Accessing HP PC Hardware Diagnostics Windows.............................................................................................................................. 54
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant................................................. 54
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............ 55
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................ 55
Downloading the latest HP PC Hardware Diagnostics Windows version from HP............................................. 55
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store....................................... 55
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ............................................................................................................................................................................................................................... 55
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................56
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................56
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................56
Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................56
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................57
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................57
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................58
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ...............................................................................................................................................................................................................................58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)...................................................................58
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................58
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.........................................................58
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................58
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................ 59

12 Backing up, restoring, and recovering ............................................................................................................................................................................60

Backing up information and creating recovery media...................................................................................................................................60
Using Windows tools for backing up.................................................................................................................................................................60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................60
Restoring and recovering your system......................................................................................................................................................................60
Creating a system restore ....................................................................................................................................................................................... 61
Restoring and recovery methods ........................................................................................................................................................................ 61
Recovering using HP Recovery media............................................................................................................................................................. 61
Changing the computer boot order .................................................................................................................................................................. 62
Using HP Sure Recover (select products only).......................................................................................................................................... 62

13 Electrostatic discharge.............................................................................................................................................................................................................63

14 Specifications..................................................................................................................................................................................................................................64
Input power.....................................................................................................................................................................................................................................64
Operating environment .........................................................................................................................................................................................................65

viii
15 Accessibility .......................................................................................................................................................................................................................................67
HP and accessibility..................................................................................................................................................................................................................67
Finding the technology tools you need............................................................................................................................................................67
The HP commitment......................................................................................................................................................................................................67
International Association of Accessibility Professionals (IAAP)..................................................................................................68
Finding the best assistive technology.............................................................................................................................................................68
Assessing your needs .....................................................................................................................................................................................68
Accessibility for HP products.....................................................................................................................................................................68
Standards and legislation ...................................................................................................................................................................................................69
Standards.............................................................................................................................................................................................................................69
Mandate 376 – EN 301 549 ............................................................................................................................................................................69
Web Content Accessibility Guidelines (WCAG).............................................................................................................................69
Legislation and regulations......................................................................................................................................................................................70
Useful accessibility resources and links ...................................................................................................................................................................70
Organizations.....................................................................................................................................................................................................................70
Educational institutions ..............................................................................................................................................................................................70
Other disability resources .........................................................................................................................................................................................71
HP links .....................................................................................................................................................................................................................................71
Contacting support....................................................................................................................................................................................................................71

Index.................................................................................................................................................................................................................................................................72

ix
1 About this guide

This guide provides basic information for using and upgrading this product.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

About this guide 1

 2 Getting started

This computer is a powerful tool designed to enhance your work and entertainment.

Read this chapter to learn about best practices after you set up your computer, fun things to do with
your computer, and where to find additional HP resources.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of
your smart investment:

● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on
page 60.

● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 18.

● Become familiar with the computer hardware and software. For more information, see Getting to
know your computer on page 4 and Enjoying entertainment features on page 23.

● Update or purchase antivirus software. See Using antivirus software on page 48.

● Access HP Support Assistant app—For quick online support, open the HP Support Assistant
app (select products only). HP Support Assistant optimizes computer performance and resolves
problems using the latest software updates, diagnostic tools, and guided assistance. Select the
Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.

More HP resources
To locate resources that provide product details, how-to information, and more, use this table.

Table 2-1 Additional information

Resource Contents

Setup Instructions ● Overview of computer setup and features

HP support ● Online chat with an HP technician

For HP support, go to http://www.hp.com/support, and ● Support telephone numbers

follow the instructions to find your product.
● Replacement parts videos (select products only)
‒ or –
● Maintenance and service guides
Select the Search icon in the taskbar, type support in
the search box, and then select HP Support Assistant. ● HP service center locations

‒ or –

Select the question mark icon in the taskbar.

2 Chapter 2 Getting started

Table 2-1 Additional information (continued)

Resource Contents

Safety & Comfort Guide ● Proper workstation setup

● Guidelines for posture and work habits that increase your

To access this guide: comfort and decrease your risk of injury

■ Select the Search icon in the taskbar, type HP ● Electrical and mechanical safety information
Documentation in the search box, and then
select HP Documentation.

‒ or –

■ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the

internet to access the latest version of the user
guide.

Regulatory, Safety, and Environmental Notices ● Important regulatory notices, including information about
proper battery disposal, if needed.

To access this document:

■ Select the Search icon in the taskbar, type

support in the search box, and then select HP
Documentation.

Limited Warranty* ● Specific warranty information about this computer

To access this document:

■ Select the Search icon in the taskbar, type

support in the search box, and then select HP
Documentation.

‒ or –

■ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the

internet to access the latest version of the user
guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the
box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is
not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in
Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name,
and your name, phone number, and postal address.

More HP resources 3
 3 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.

Locating hardware
To find out what hardware is installed on your computer, select the Search icon in the taskbar, type
device manager in the search box, and then select the Device Manager app.

For information about system hardware components and the system BIOS version number, press
fn+esc (select products only).

Locating software
To find out what software is installed on your computer, right-click the Start button, and then select Apps
and Features.

Right side
Identify the components on the right side of the computer.

Table 3-1 Right-side components and their descriptions

Component Description

(1) USB 10 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.

(2) USB 10 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.

4 Chapter 3 Getting to know your computer

Left side
Identify the components on the left side of the computer.

Table 3-2 Left-side components and their descriptions

Component Description

(1) USB Type-C® 100 W power connector and Connects an AC adapter that has a USB Type-C connector,
Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the
and DisplayPort™ output computer battery.

– and –

Connects a USB device, provides high-speed data transfer,

and charges small devices (such as a smartphone), even
when the computer is off.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small
external device.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Your computer might also support a Thunderbolt

docking station.

NOTE: To ensure that your computer operates at full

performance and can charge the battery when using
resource-intensive applications, use the AC adapter that
ships with your computer. Connect the AC adapter to the
USB Type-C power connector on the rear of the computer.

You can use an optional 100 W, 20 V USB Type-C adapter

or power bank when running light-load tasks. System-off
charging is supported only when you use a 20 V USB Type-
C adapter or power bank.

Left side 5
 Table 3-2 Left-side components and their descriptions (continued)

Component Description

(2) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.

To access this guide:

■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.

Rear
Identify the rear components.

Table 3-3 Rear components and their descriptions

Component Description

(1) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(2) AC adapter and battery light ● White: The AC adapter is connected and the
battery is fully charged.

● Blinking amber: The AC adapter is disconnected

and the battery has reached a low battery level.

● Amber: The AC adapter is connected and the

battery is charging.

● Off: The battery is not charging.

6 Chapter 3 Getting to know your computer

 Table 3-3 Rear components and their descriptions (continued)

Component Description

(3) USB Type-C 140 W power connector and Connects an AC adapter that has a USB Type-C
10 Gbps port with DisplayPort output connector, supplying power to the computer and, if
needed, charging the computer battery.

– and –

Connects a USB device, provides high-speed data

transfer, and (for select products) charges small
devices (such as a smartphone) when the computer is
on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or

cable adapter (purchased separately) when charging a
small external device.

– and –

Connects a display device that has a USB Type-C

connector, providing DisplayPort output.

NOTE: To ensure that your computer operates at full

performance and can charge the battery when using
resource-intensive applications, use the AC adapter
that ships with your computer. Connect the AC adapter
to the USB Type-C power connector on the rear of the
computer.

You can use an optional 100 W, 20 V USB Type-C

adapter or power bank when running light-load tasks.
System-off charging is supported only when you use a
20 V USB Type-C adapter or power bank.

(4) HDMI port Connects an optional video or audio device, such

as a high-definition television, any compatible digital
or audio component, or a high-speed High-Definition
Multimedia Interface (HDMI) device.

Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.

IMAX Enhanced Mode (select products only)

Select computer models are configured with IMAX® Enhanced Mode, a solution built into the hardware
and software to enhance the IMAX audio and video experience.

Display 7
 To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search
our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX
features.

Wake-on-voice (select products only)

Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.

To access the wake-on-voice settings, follow these steps:

1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.

2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features.

3. Follow the on-screen instructions.

NOTE: Allow the XiaoWei app to continue running on the computer.

Table 3-4 Display components and their descriptions

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).

(2) Camera lights (2) On: One or more cameras are in use.

(3) Internal microphones (2) Record sound.

(4) Cameras (2) Allow you to video chat, record video, and record still images.
To use your camera, see Using the camera on page 23. Some
cameras also allow a facial recognition logon to Windows®,
instead of a password logon. For more information, see Using
Windows Hello (select products only) on page 48.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

8 Chapter 3 Getting to know your computer

 Table 3-4 Display components and their descriptions (continued)

Component Description

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.

To access this guide:

■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

NOTE: The keyboard area, including the function keys and (select products only) power key, is
disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to
the clamshell mode.

Touchpad settings and components

Learn the touchpad settings and components.

Touchpad settings
Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.

2. Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.

Touchpad components
Identify the touchpad components.

Keyboard area 9
 Table 3-5 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.

NOTE: For more information, see Using touchpad and touch

screen gestures on page 30.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Lights
Identify the lights on the computer.

10 Chapter 3 Getting to know your computer

 Table 3-6 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(3) Touchpad light ● On: The touchpad is off.

● Off: The touchpad is on.

(4) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.

● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.

(5) Fn lock light On: The fn key is locked. For more information, see Action
keys on page 12.

Special keys
Identify the special keys.

Table 3-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes specific functions when pressed in combination

with another key.

Special keys 11
 Table 3-7 Special keys and their descriptions (continued)

Component Description

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys. See Action keys
on page 12.

(5) Windows application key Displays options for a selected object.

(6) Power button ● When the computer is off, press the button briefly to
turn on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.

To learn more about your power and sleep settings:

■ Right-click the Power icon , and then select Power

and sleep settings.

Action keys
Action keys execute frequently used system functions as defined by the icon symbols on f1 through f12.
The action keys vary by computer.

If you do not see one of these icons on your keyboard, your computer does not include the feature
associated with the icon.

■ To use an action key, press the fn key in combination with the action key.

NOTE: To lock the fn key, press the fn + shift keys to enable the fn lock feature.

Table 3-8 Action keys and their descriptions

Icon Description

Switches the screen image between display devices connected to the system. For example, if a monitor
is connected to the computer, repeatedly pressing this key alternates the screen image from the
computer display to the monitor display to a simultaneous display on both the computer and the
monitor.

12 Chapter 3 Getting to know your computer

 Table 3-8 Action keys and their descriptions (continued)

Icon Description

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the
keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up
the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to
your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30
seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select
products only). To conserve battery power, turn off this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Copies an image of your entire screen to the clipboard.

Turns the Windows key off and on.

Turns the touchpad on or off.

Opens the OMEN Gaming Hub software.

See HP OMEN Gaming Hub on page 13 for more information.

HP OMEN Gaming Hub

HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs.

To open HP OMEN Gaming Hub, complete one of these tasks:

● Select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen
instructions.

● Press the OMEN key .

HP OMEN Gaming Hub 13

 The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following
features:

NOTE: Some features are available on select products only.

● Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio effects and
enhancements (NVIDIA® RTX™ GPUs only).

● System Vitals: Monitor the computer status and performance.

● Undervolting: Adjust the voltage of the computer to use less power and decrease the amount of
heat generated (select products only).

● Light Studio: Coordinate your color scheme and easily sync your lighting effects across your OMEN
devices (select products only).

● Lighting: Customize the keyboard lighting (select products only).

● Network Booster: View and adjust network priorities and settings.

● Performance Control: Adjust the thermal temperature and power levels of your computer to improve
performance.

NOTE: Press fn + p to switch between power modes (Balanced/ECO/Performance).

● Gaming Device Lighting and Macros: Configure the lighting and macro keys when an external
supported gaming device is connected (select products only).

● My Games: Locate and launch games from your library.

● Graphics Switcher: Use Graphics Mode to switch between Hybrid or Discrete graphic.

● Gallery: View and change your OMEN wallpaper backgrounds.

● Optimizer: Boost your game and clean up the clutter on your computer to optimize performance.

● Advanced PBO: Adjust the AMD Advanced Precision Boost Overdrive settings to fine-tune the
power and performance of the AMD APU (selected models only).

● Overlays: Monitor various system status details and access OMEN Gaming Hub features through
customizable Overlay widgets on your screen.

● Key Assignments: Customize key assignments on your keyboard with key remapping, macros, and
other shortcuts.

● Help: Access “How to” information and frequently asked questions.

NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard.

OMEN Gaming Hub Graphics Mode (select products only)

You can use Graphics Mode in the OMEN Gaming Hub to switch between Hybrid or Discrete graphics.

● Hybrid—Use for both integrated and discrete graphics, depending on the app.

● Discrete—Use for gaming, media creation, and graphics-intensive tasks (select products only).

● Integrated Graphics Only—Use for maximum battery life to turn off discrete GPU and turn on
integrated GPU.

14 Chapter 3 Getting to know your computer

 ● Advanced Optimus—Open NVIDIA® Advanced Optimus™ to configure GPU mode automatically
(select products only).

Bottom
Identify the bottom components.

Table 3-9 Bottom components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.

Bottom 15
 Table 3-10 Service label components

Component

(1) Serial number

(2) Product ID

(3) HP product name and model number

Table 3-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 3-12 Service label components

Component

(1) HP product name

16 Chapter 3 Getting to know your computer

Table 3-12 Service label components (continued)

Component

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

● Regulatory labels—Provide regulatory information about the computer.

● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17
 4 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and
access information from millions of websites by using your computer and a wired or wireless network
connection. This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer might be equipped with one or more wireless devices.

● WLAN device—Connects the computer to wireless local area networks, which are commonly
referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in
corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels,
and universities. The WLAN device in your computer communicates with a wireless router or a
wireless access point.

● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states,
regions, or even countries.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each
device communicates directly with other devices, and devices must be relatively close together—
typically within 10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or both of these features.

● Airplane mode key (also called wireless button or wireless key)

● Operating system controls

Airplane mode key

The computer might have an airplane mode key, one or more wireless devices, and one or two wireless
lights. All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.

To use operating system controls, on the taskbar, right-click the network status icon, and then select
Network and Internet settings.

Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.

18 Chapter 4 Connecting to a network

 NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP
will help set up the modem, install a network cable to connect your wireless router to the modem, and
test the internet service.

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon to open the Quick Settings menu. Select the arrow
next to the wireless icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code,
and then select Next to complete the connection.

NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN that you want to connect to:

1. On the taskbar, right-click the network status icon, and then select Network and Internet
settings.

2. Select Wi-Fi, and then select Show available known networks.

3. Connect to one of the available networks.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar to verify
the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as
walls and floors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new
computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet,
send email, or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer,
inside the battery bay, under the service door, or on the back of the display.

Locating mobile operator settings

To locate mobile operator settings:

1. On the taskbar, right-click the network status icon.

2. Select Network and Internet settings.

3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select
Mobile operator settings.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it

Using HP Mobile Broadband (select products only) 19

 might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.

Connecting with HP Mobile Broadband

To connect with HP Mobile Broadband:

1. On the taskbar, select the network icon to open the Quick Settings menu.

2. Select the arrow next to the signal bars icon to connect.

For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer.

Using eSIM (select products only)

Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly
used SIM that you can use to download different profiles from selected carriers.

An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need
to get a SIM card from your mobile operator, and you can quickly switch between mobile operators
and data plans. For example, you might have one cellular data plan for work and a different plan with
another mobile operator for personal use. If you travel, you can connect in more places by finding mobile
operators with plans in that area.

You can implement eSIMs using these methods:

● Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the
second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.

● Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card.
In this case, the eSIM is not limited to a single carrier (physical blank eSIM).

You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage
SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an
eSIM in the search bar.

Using GPS (select products only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.

To enable GPS, be sure that location is enabled under the Location setting.

1. Select the Search icon in the taskbar, type location in the search box.

2. Select Location privacy settings, and then make sure that location services are enabled.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices.

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

20 Chapter 4 Connecting to a network

 ● Audio devices (headset, speakers)

● Mouse

● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. In the taskbar, select the Search icon, type bluetooth in the search box, and then select
Bluetooth and other devices settings.

2. Enable Bluetooth, if it is not already enabled.

3. Select Add device, and then in the Add device dialog box, select Bluetooth.

4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device that you are
adding, follow the on-screen instructions to verify that the code on your device matches the pairing
code. For more information, see the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.
Some devices might have additional requirements; see the documentation provided with the device.

Connecting to a wired network—LAN (select products only)

Use a LAN connection to connect the computer directly to a router in your home (instead of working
wirelessly) or to connect to an existing network at your office.

If there is no RJ-45 (network) port on the computer, connecting to a LAN requires a network cable and a
network jack or an optional docking device or expansion product.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference
from TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting Bluetooth devices 21

22 Chapter 4 Connecting to a network
5 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your
music, and download and watch movies. To make your computer an even more powerful entertainment
center, connect external devices such as a monitor, projector, TV, speakers, or headphones.

Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play.
Cameras can be front facing, rear facing, or pop up.

To determine which camera or cameras are on your product, see Getting to know your computer on
page 4.

Most cameras allow you to video chat, record video, and record still images. Some also provide HD
(high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See
Securing your computer and information on page 46 for details about using Windows Hello.

To use your camera, select the Search icon in the taskbar, type camera in the search box, and then
select Camera from the list of applications.

NOTE: The first time you select the Camera app, you must select whether Camera can access your
precise location.

Using the HyperX Cloud II Core Wireless headset (select

products only)
Your computer might include a HyperX Cloud II Core Wireless headset.

You can connect the headset using the headset’s built-in wireless transceiver or USB wireless receiver.
For information about setting up and using the headset, see the documentation included with the
headset.

Enjoying entertainment features 23

 NOTE: It is recommended that you fully charge the headset before first use.

Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio,
or mix audio and video to create multimedia. You can also play music CDs on the computer (on select
products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach
external audio devices such as speakers or headphones.

Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Setting up HDMI audio on page 27. Before
connecting speakers, lower the volume setting.

Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on
your computer.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this document:

■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

24 Chapter 5 Enjoying entertainment features

Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the
audio-out (headphone)/audio-in (microphone) combo jack on your computer.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this document:

■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Sound settings
To view or change sound settings, follow these steps.

1. Select the Search icon in the taskbar, type control panel in the search box, and then select
Control Panel.

2. Select Hardware and Sound, and then select Sound.

Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen (B&O) or another provider.
As a result, your computer might include advanced audio features that can be controlled through an
audio control panel specific to your sound system.

Use the audio control panel to view and control audio settings.

■ Select the Search icon in the taskbar, type audio control in the search box, and then select the
audio control panel for your system.

Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.

Connecting headsets 25
 Connecting a Thunderbolt device using a USB Type-C cable (select products only)
To see video or high-resolution display output on an external Thunderbolt device, connect the
Thunderbolt device according to the instructions.

NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

2. Connect the other end of the cable to the external Thunderbolt device.

3. Press the fn + f1 keys to cycle through one of four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and external device.

● Extend: View the screen image extended across both the computer and external device.

● Second screen only: View the screen image on the external device only.

Each time you press the fn + f1 keys, the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, select System, and then
select Display. Under Scale & layout, select the appropriate resolution, and then select Keep
changes.

Connecting video devices using an HDMI cable (select products only)

HDMI (high-definition media interface) cables connect high-definition devices for enhanced audio and
video.

Connecting a high-definition TV or monitor using HDMI

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the instructions.

26 Chapter 5 Enjoying entertainment features

 NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

1. Connect one end of the HDMI cable to the HDMI port on the computer.

NOTE: HDMI port shape can vary by product.

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press the fn + f1 keys to cycle through one of four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external
device.

● Extend: View the screen image extended across both the computer and the external device.

● Second screen only: View the screen image on the external device only.

Each time you press the fn + f1 keys, the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution
of the external device, as follows. Select the Start button, select Settings, select System, and then
select Display. Under Scale & layout, select the appropriate resolution, and then select Keep
changes.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video and audio.

Turn on HDMI audio

After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following this
procedure.

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound
settings, and then select More sound settings.

Setting up HDMI audio 27

 2. On the Playback tab, select the name of the digital output device.

3. Select Set Default, and then select OK.

Return audio to computer speakers

Follow these steps to return the audio stream to the computer speakers.

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound
settings, and then select More sound settings.

2. On the Playback tab, select Speakers.

3. Select Set Default, and then select OK.

Discovering and connecting to Miracast-compatible wireless displays (select

products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving
your current apps.

1. Select the Search icon in the taskbar, type connect in the search box, and then select Connect to
a wireless display.

2. Under Scale & layout, select Connect next to Connect to a wireless display.

3. Select a setting, and then follow the on-screen instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and
movies from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a
USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your
computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using
the correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.

Connecting devices to a USB Type-C port (select products only)

To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.

28 Chapter 5 Enjoying entertainment features

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2. Connect the other end of the cable to the external device.

Connecting devices to a USB Type-C port (select products only) 29

 6 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods.

● Use touch gestures directly on the computer screen.

● Use touch gestures on the touchpad.

● Use an optional mouse or keyboard (purchased separately).

● Use an on-screen keyboard.

● Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch
gestures. You can also use the left and right touchpad buttons as you would use the corresponding
buttons on an external mouse. To navigate a touch screen (select products only), touch the screen
directly using gestures described in this chapter.

To customize gestures and see videos of how they work, select the Search icon in the taskbar, type
control panel in the search box, select Control Panel, and then select Hardware and Sound. Under
Devices and Printers, select Mouse.

Some products include a precision touchpad, which provides enhanced gesture functionality. To
determine if you have a precision touchpad and find additional information, select Start, select Settings,
select Bluetooth & devices, and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap
Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select
the item. Double-tap an item to open it.

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your
fingers together.

30 Chapter 6 Navigating the screen

 ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
your fingers apart.

Two-finger slide (touchpad and precision touchpad)

Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move
up, down, or sideways on a page or image.

Two-finger tap (touchpad and precision touchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-finger tap performs the same function as right-clicking with a mouse.

Three-finger tap (touchpad and precision touchpad)

By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to
perform the gesture.

Two-finger slide (touchpad and precision touchpad) 31

 To change the function of this gesture on a precision touchpad, select Start, select Settings, select
Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a
gesture setting.

Four-finger tap (touchpad and precision touchpad)

By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform
the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select
Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a
gesture setting.

Three-finger swipe (touchpad and precision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.

● Swipe 3 fingers away from you to see all open windows.

● Swipe 3 fingers toward you to show the desktop.

● Swipe 3 fingers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select
Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a
gesture setting.

Four-finger swipe (precision touchpad)

By default, the four-finger swipe switches between open desktops.

● Swipe 4 fingers away from you to see all open windows.

● Swipe 4 fingers toward you to show the desktop.

● Swipe 4 fingers left or right to switch between desktops.

32 Chapter 6 Navigating the screen

 To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then
select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.

One-finger slide (touch screen)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

● To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.

● To move an object, press and hold your finger on an object, and then drag your finger to move the
object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions
as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.

Using an on-screen keyboard (select products only)

Select products have an on-screen keyboard.

1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of
the taskbar.

2. Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

One-finger slide (touch screen) 33

 7 Managing power

Your computer can operate on either battery power or external power. When the computer is running
on battery power and an external power source is not available to charge the battery, it is important to
monitor and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent
an unauthorized user from accessing data on your computer, even encrypted data, HP recommends
that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical
possession. This practice is particularly important when you travel with your computer.

IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc
or an external media card.

● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For
more information, see Initiating and exiting Sleep on page 34.

● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level
or the computer has been in the Sleep state for an extended period of time. In the Hibernation
state, your work is saved to a hibernation file and the computer powers down. You can also initiate
Hibernation manually. For more information, see Initiating and exiting Hibernation (select products
only) on page 35.

Initiating and exiting Sleep

You can initiate Sleep several ways.

● Select the Start button, select the Power icon, and then select Sleep.

● Close the display (select products only).

● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.

● Briefly press the power button (select products only).

You can exit Sleep in any of the following ways:

● Briefly press the power button.

● If the computer is closed, raise the display (select products only).

● Press a key on the keyboard (select products only).

● Tap the touchpad (select products only).

34 Chapter 7 Managing power

 When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows
password before your work returns to the screen.

Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
and sleep settings.

1. Select the Search icon in the taskbar, type power, and then select Choose a power plan.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any
of the following ways:

● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.

● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.

● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.

● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.

The Power menu can be accessed by selecting the Start button.

4. Select Save changes.

To initiate Hibernation, use the method that you enabled in step 3.

To exit Hibernation, briefly press the power button.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.

Shutting down (turning off) the computer

The Shut down command closes all open programs, including the operating system, and then turns off
the display and the computer.

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended
period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.

1. Save your work and close all open programs.

Initiating and exiting Hibernation (select products only) 35

 2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 10 seconds.

● If your computer has a user-replaceable battery (select products only), disconnect the computer
from external power, and then remove the battery.

Using the Power icon

Different Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access
power settings and view the remaining battery charge.

● To view the percentage of remaining battery charge, place the mouse pointer over the Power
icon .

● To view power and battery settings, right-click the Power icon , and then select Power and
sleep settings.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. When the computer is off and unplugged from external power, the
battery in the computer slowly discharges. The computer displays a message when the battery reaches
a low or critical battery level.

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the
computer, screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery
charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time
might vary by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to
50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter that meets the
maximum charging specification to your computer and to external power.

36 Chapter 7 Managing power

Displaying battery charge
When you are using your computer while running on battery power only, periodically check the battery
charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Finding battery information in HP Support Assistant (select products only)

Follow these steps to access battery information:

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –
Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

● HP Battery Check

● Information about battery types, specifications, life cycles, and capacity

Conserving battery power

Be sure to conserve battery power and maximize battery life.

● Lower the brightness of the display.

● Turn off wireless devices when you are not using them.

● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.

● Stop, disable, or remove any external media cards that you are not using.

● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
battery light and power icon indicate a low battery level.

● The battery light (select products only) indicates a low or critical battery level.

– or –

● The Power icon shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 36.

Displaying battery charge 37

 The computer takes the following actions for a critical battery level:

● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly
in the Sleep state and then shuts down and loses any unsaved information.

● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.

Resolving a low battery level

You can quickly resolve low-battery-level conditions.

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

● HP AC adapter provided with the computer (select products only)

● An AC adapter with the power rating specified on the product label

● Optional docking device or expansion product

● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC
adapter that shipped with your computer (select products only) or an AC adapter with the power rating
specified on the product label.

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check
in the HP Support Assistant app (select products only).

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –
Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.

The battery in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

38 Chapter 7 Managing power

Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.

The computer does not use battery power when the computer is connected to external power with an
HP AC adapter or an AC adapter with the power rating specified on the product label or an optional
docking device or expansion product.

WARNING! To reduce potential safety issues, HP recommends using only HP-branded AC adapters.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

● When charging or calibrating a battery

● When installing or updating system software

● When updating the system BIOS

● When writing information to a disc (select products only)

● When running Disk Defragmenter on computers with internal hard drives

● When performing a backup or recovery

When you connect the computer to external power:

● The battery begins to charge.

● The Power icon changes appearance.

When you disconnect external power:

● The computer switches to battery power.

● The Power icon changes appearance.

Running on external power 39

 8 Maintaining your computer

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to
use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs
and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools
such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Select the Search icon in the taskbar, type defragment in the search box, and then select
Defragment and Optimize Drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up
disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some
conditions.

● You drop the computer.

● You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an
optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.

40 Chapter 8 Maintaining your computer

 NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for
these drives.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay,
the secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve
issues and bring new features and options to your computer. For example, older graphics components
might not work well with the most recent gaming software. Without the latest driver, you do not get the
most out of your equipment.

Updating both programs and drivers

Use this procedure to update both programs and drivers.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

‒ or –
Select the question mark icon in the taskbar.

2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks
for updates.

3. Follow the on-screen instructions.

Updating programs only

Use this procedure to update programs only.

1. Select Start, and then select Microsoft Store.

2. Select the dots next to your profile picture in the top-right corner, and then select Downloads and
updates.

3. On the Downloads and updates page, select Get updates, and then follow the on-screen
instructions.

Updating drivers only

Use this procedure to update drivers only.

1. Select the Search icon in the taskbar, type windows update settings in the search box, and
then select Windows Update settings.

2. Select Check for updates, and then follow the on-screen instructions.

NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow
the instructions.

Identifying HP 3D DriveGuard status 41

 Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:

● Select the Start menu, and then select HP Easy Clean.

– or –

● Select the HP Easy Clean icon in the taskbar.

– or –

● Select Start, and then select the HP Easy Clean tile.

2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 42 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 43 for guidelines to help
prevent the spread of harmful bacteria and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.

For computers with wood veneer, see Caring for wood veneer (select products only) on page 44.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

42 Chapter 8 Maintaining your computer

 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 43 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 42, Caring for wood veneer (select products only) on page 44, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

Cleaning your computer with a disinfectant 43

 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.

● Clean the wood with a dry, static-free microfiber cloth or chamois.

● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.

● Do not expose the wood to sun or moisture for long periods of time.

● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

● Avoid contact with any substance that might dye or discolor the wood.

● Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 42 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 43 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.

Traveling with or shipping your computer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.

● Prepare the computer for traveling or shipping:

– Back up your information to an external drive.

– Remove all discs and all external media cards, such as memory cards.

– Turn off and then disconnect all external devices.

– Shut down the computer.

● Take a backup of your information. Keep the backup separate from the computer.

● When traveling by air, carry the computer as hand luggage; do not check it with the rest of your
luggage.

IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.

● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you can use your computer. In-flight computer use is at the discretion of the airline.

● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”

44 Chapter 8 Maintaining your computer

● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.

● If you are traveling internationally, follow these suggestions:

– Check the computer-related customs regulations for each country or region on your itinerary.

– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to run the computer from a voltage converter kit that is sold for appliances.

Traveling with or shipping your computer 45

 9 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of
risks, such as viruses, worms, and other types of malicious code.

NOTE: Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to
protect online transactions. You can set several types of passwords. For example, when you set up your
computer for the first time, you were asked to create a user password to secure your computer. You
can set additional passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your
computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows
security feature.

To create and save passwords, use the following tips:

● To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a file on the computer.

● When creating passwords, follow requirements set by the program.

● Change your passwords at least every 3 months.

● An ideal password is long and has letters, punctuation, symbols, and numbers.

● Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.

NOTE: For additional information about Windows passwords, such as screen-saver passwords:

Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.

– or –

Select the question mark icon in the taskbar.

Setting Windows passwords

Windows passwords can help protect your computer from unauthorized access.

Table 9-1 Types of Windows passwords and their functions

Password Function

User password Protects access to a Windows user account.

46 Chapter 9 Securing your computer and information

 Table 9-1 Types of Windows passwords and their functions (continued)

Password Function

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords

BIOS passwords provide additional layers of security for your computer.

Table 9-2 Types of BIOS passwords and their functions

Password Function

Administrator password ● Must be entered each time you access Setup Utility (BIOS).

● If you forget your administrator password, you cannot access Setup Utility (BIOS).

Power-on password ● Must be entered each time you turn on or restart the computer.

● If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

1. Start Setup Utility (BIOS):

● Computers or tablets with keyboards:

■ Turn on or restart the computer, quickly press esc, and then press f10.

● Tablets without keyboards:

a. Turn on or restart the tablet, and then quickly hold down the volume up button.

- or -

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

b. Tap f10.

2. Select Security, and then follow the on-screen instructions.

To save your changes, select Exit, select Save Changes and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Setting Setup Utility (BIOS) passwords 47

 Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to
enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint
reader, facial ID, or PIN to sign in to Windows.

To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. If you do not have a password set up, you must add one before you can use other sign-in options.
Select Password, and then select Add.

3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then
select Set up.

4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID
and set up a PIN.

IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that
all sides of your finger are registered by the fingerprint reader.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include
alphabetic or special characters, select the include letters and symbols check box.

Using internet security software

When you use your computer to access email, a network, or the internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer,
internet security software that includes antivirus and firewall features may be preinstalled on your
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other
security risks, security software must be kept up to date. HP strongly recommends that you upgrade the
security software trial offer or purchase the software of your choice to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
damage that they cause.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to
date.

An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the
antivirus program of your choice to fully protect your computer.

For more information about computer viruses, select the Search icon in the taskbar, type support in
the search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

48 Chapter 9 Securing your computer and information

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
software you install on your computer, network, or both, or it can be a combination of both hardware and
software.

There are two types of firewalls to consider:

● Host-based firewalls—Software that protects only the computer it is installed on.

● Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.

IMPORTANT: Microsoft® sends out alerts regarding Windows updates, which may include security
updates. To protect the computer from security breaches and computer viruses, install all updates
from Microsoft as soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Windows Update.

2. Follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen
instructions.

Using HP TechPulse (select products only)

HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure
their company assets.

HP TechPulse helps protect devices against malware and other attacks, monitors device health, and
helps reduce time spent solving device and security issues. You can quickly download and install the
software, which is highly cost-effective relative to traditional in-house solutions. For more information, go
to https://www.hpdaas.com/.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. WLANs in public areas (hotspots) such as coffee shops and airports
may not provide any security.

Using firewall software 49

 Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently
lost or damaged through a virus attack or a software or hardware failure.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen. To connect a security cable to your computer, follow the
device manufacturer's instructions.

50 Chapter 9 Securing your computer and information

10 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and
the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and
you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

■ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is
displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the
HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file
named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these
options.

● HP Support Assistant

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Under My notebook, select Specifications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 51).

Using Setup Utility (BIOS) 51

 2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 52.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the HP
AC adapter provided with the computer (select products only), a replacement AC adapter provided by
HP, or an AC adapter with the power rating specified on the product label. Do not download or install a
BIOS update while the computer is running on battery power, docked in an optional docking device, or
connected to an optional power source. During the download and installation, follow these instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

– or –
Select the question mark icon in the taskbar.

2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You might need this information to locate the update later, after it has
been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download
is complete. If no instructions appear, follow these steps.

52 Chapter 10 Using Setup Utility (BIOS)

1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Installing a BIOS update 53

 11 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 55.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.

■ You have several options after you receive a failure ID:

● Select Next to open the Event Automation Service (EAS) page, where you can log the case.

● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.

● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:

1. Complete one of the following tasks:

● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.

● Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics.

54 Chapter 11 Using HP PC Hardware Diagnostics

 3. Select Run hardware diagnostics, and then select Launch.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:

1. Select the Start button, and then select All apps.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.

2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 55
 1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 57.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.

For assistance in solving the problem, complete one of these tasks:

● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.

● Contact support, and provide the failure ID code.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

56 Chapter 11 Using HP PC Hardware Diagnostics

 a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 58.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.

NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.

To disable fast boot:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Boot Options.

3. Clear Fast Boot.

4. Select Save Changes and Exit, and then select Yes.

To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.:

1. From the Start menu, open the HP System Information Application or press fn+esc.

2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.

IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.

NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) 57
 Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or
number.

1. Go to http://www.hp.com/support.

58 Chapter 11 Using HP PC Hardware Diagnostics

 2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, then select Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Customizing Remote HP PC Hardware Diagnostics UEFI settings 59

 12 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.

IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.

For details:

■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 61 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.

60 Chapter 12 Backing up, restoring, and recovering

 HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 61.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.

When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 61.

For more information about the first two methods, see the Get Help app:

■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 60.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

■ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 61 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.

Creating a system restore 61

 Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specific device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.

62 Chapter 12 Backing up, restoring, and recovering

13 Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:

● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

Electrostatic discharge 63
 14 Specifications

When you travel with or store your computer, the input power ratings and operating specifications
provide helpful information.

Input power
The power information in this section might be helpful if you plan to travel internationally with the
computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.

The computer can operate on DC power within one or more of the following specifications. The voltage
and current for your computer is located on the regulatory label.

64 Chapter 14 Specifications
 Table 14-1 DC power specifications

Input Power Rating

Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 2.5 A / 15 V DC @2 A –

30 W USB-C®

5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A – 45 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A –
45 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 3.75 A / 12 V DC @ 3.75
A / 15 V DC @ 3 A / 20 V DC @ 2.25 A – 45 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A /
20 V DC @ 3.25 A – 65 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 5 A / 20 V DC @ 4.5 A – 90 W USB-C

5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 5 A /
20 V DC @ 5 A / 5 V DC USB-A port @ 2 A – 100 W USB-C + 10 W
USB-A

19.5 V DC @ 2.31 A – 45 W

19.5 V DC @ 3.33 A – 65 W

19.5 V DC @ 4.62 A – 90 W

19.5 V DC @ 6.15 A – 120 W

19.5 V DC @ 6.9 A – 135 W

19.5 V DC @ 7.70 A – 150 W

19.5 V DC @ 10.3 A – 200 W

19.5 V DC @ 11.8 A – 230 W

19.5 V DC @ 16.92 A – 330 W

20 V DC @ 14 A – 280 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.

Operating environment
Use the operating specifications for helpful information when you travel with or store your computer.

Table 14-2 Operating environment specifications

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Operating environment 65
 Table 14-2 Operating environment specifications (continued)

Factor Metric U.S.

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

66 Chapter 14 Specifications
15 Accessibility

HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.

HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 68.

The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.

● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.

● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that improves assistive technology
relevant to HP products and services.

Accessibility 67
 ● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.

As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.

IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.

● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.

● HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge library search box. Select the appropriate
operating system in the results.

● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.

68 Chapter 15 Accessibility
 If you need additional support with the accessibility features on your HP product, see Contacting
support on page 71.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows and Microsoft Office)

● Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.

Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.

The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Standards and legislation 69

 Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.

The HP policy landscape website provides information about key legislation, regulations, and standards
in the following locations:

● United States

● Canada

● Europe

● Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.

Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

70 Chapter 15 Accessibility
 ● University of Minnesota computer accommodations program

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related
limitations.

● ADA (Americans with Disabilities Act) Technical Assistance Program

● ILO Global Business and Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.

HP comfort and safety guide

HP public sector sales

Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:

– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.

● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:

– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

Other disability resources 71

 Index

A backups 60 connecting to a network 18

battery connecting to a wireless
AC adapter and battery light,
conserving power 37 network 18
identifying 6
discharging 37 connecting to a WLAN 18
accessibility 67, 68, 70, 71
factory-sealed 38 connecting to LAN 21
accessibility needs
finding information 37 connectors
assessment 68
low battery levels 37 power 7
action key, identifying 12
resolving low battery level 38 control zone 9
action keys
battery charge 37 corporate WLAN connection 18
decrease screen
battery information, finding 37 critical battery level 37
brightness 13
battery power 36 customer support,
identifying 12
best practices 2 accessibility 71
increase screen brightness 13
BIOS
keyboard backlight 13
determining version 51 D
mute volume 13
downloading an update 52
pause 13 data transfer 28
starting the Setup Utility 51
play 13 decrease screen brightness
updating 51
speaker volume 13 action key 13
Bluetooth device 18, 20
switch screen image 12 Disk Cleanup software 40
Bluetooth label 15
touchpad 13 Disk Defragmenter software 40
boot order, changing 62
using 12 display components 7, 8
bottom components 15
volume display states 26
buttons
mute 13
left touchpad 9, 10 E
Windows key lock 13
power 12
airplane mode 18 electrostatic discharge 63
right touchpad 9, 10
airplane mode key 18 esc key, identifying 11
antivirus software, using 48 eSIM 20
C
assistive technology (AT) external power, using 39
finding 68 camera
purpose 67 identifying 8 F
AT (assistive technology) using 23
finding 68 camera light, identifying 8 factory-sealed battery 38
purpose 67 camera privacy key, using 23 fingerprints, registering 48
audio 24 caps lock light 11 firewall software 49
adjusting volume 13 caring for your computer 42 fn key, identifying 11
HDMI audio 27, 28 cleaning your computer 42 fn lock light, identifying 11
headphones 24 caring for wood veneer 44 four-finger swipe touchpad
headsets 25 disinfecting 43 gesture 32
sound settings 25 HP Easy Clean 42 four-finger tap touchpad
speakers 24 removing dirt and debris 42 gesture 32
audio-out (headphone)/audio-in components
(microphone) combo jack, bottom 15 G
identifying 6 display 7, 8 gestures 30
keyboard area 9 GPS 20
B left side 5
lights 10 H
backing up software and
rear 6
information 50 hardware, locating 4
right side 4
backup, creating 60
touchpad 9

72 Index
HDMI port internal microphones, MEID number 19
connecting 26 identifying 8 Miracast 28
identifying 7 International Association of mobile broadband
headphones, connecting 24 Accessibility Professionals 68 activating 19, 20
headset, using 23 internet security software, IMEI number 19
headsets, connecting 25 using 48 MEID number 19
Hibernation mobile operator settings
exiting 35 J locating 19
initiated during critical battery mute light, identifying 11
jacks
level 37 mute volume action key 13
audio-out (headphone)/audio-in
initiating 35
(microphone) 6
high-definition devices, N
connecting 26, 28 K navigating the screen 30
HP 3D DriveGuard 40
HP Assistive Policy 67 keyboard and optional mouse
O
HP Fast Charge 36 using 33
HP Mobile Broadband keyboard backlight action key 13 OMEN Gaming Hub Graphics
activating 19, 20 keys Mode, using 14
IMEI number 19 action 12 on-screen keyboard 33
MEID number 19 esc 11 one-finger slide touch screen
HP OMEN Gaming Hub, using 13 fn 11 gesture 33
HP PC Hardware Diagnostics UEFI touchpad 13 operating environment 65
downloading 57 Windows 12 operating system controls 18
failure ID code 56 Windows application 12
HP Hotkey Support Windows key lock 13 P
software 57 passwords
starting 56, 57 L
Setup Utility (BIOS) 47
using 56 labels Windows 46
HP PC Hardware Diagnostics Bluetooth 15 pause action key 13
Windows regulatory 15 play action key 13
accessing 54, 55 serial number 15 port with HP Sleep and Charge,
downloading 55 service 15 identifying 4
failure ID code 54 wireless certification 15 ports
installing 56 WLAN 15 HDMI 7, 26
using 54 left control zone, identifying 9 USB 4
HP Recovery media left side components 5 USB Type-C 28
recovery 61 lights USB Type-C 140 W power
HP resources 2 AC adapter and battery 6 connector and port with
HP Sure Recover 62 camera 8 DisplayPort output 7
HP TechPulse 49 caps lock 11 USB Type-C power connector
HyperX Cloud II Core Wireless fn lock 11 and Thunderbolt port with
headset, using 23 mute 11 HP Sleep and Charge and
power 11 DisplayPort output 5
I touchpad 9, 11 USB Type-C Thunderbolt 26
IMAX Enhanced Mode, low battery level 37 USB with HP Sleep and
identifying 7 low blue light mode 7 Charge 4
IMEI number 19 power
increase screen brightness action M battery 36
key 13 external 39
maintenance
initiating Sleep and power button, identifying 12
Disk Cleanup 40
Hibernation 34 power connector
Disk Defragmenter 40
input power 64 identifying 7
updating programs and
installing Power icon, using 36
drivers 41
optional security cable 50 power light, identifying 11
managing power 34

Index 73
 power settings, using 36 Sleep and Hibernation, touchpad gestures
precision touchpad initiating 34 four-finger swipe 32
using 30 software four-finger tap 32
precision touchpad gestures Disk Cleanup 40 three-finger swipe 32
four-finger swipe 32 Disk Defragmenter 40 three-finger tap 31
four-finger tap 32 locating 4 two-finger slide 31
three-finger swipe 32 software installed two-finger tap 31
three-finger tap 31 locating 4 touchpad key 13
two-finger slide 31 software updates, installing 49 touchpad light, identifying 9, 11
two-finger tap 31 sound touchpad settings, adjusting 9
product name and number, See audio touchpad zone, identifying 9, 10
computer 15 sound settings, using 25 transfer data 28
public WLAN connection 18 speaker volume action keys 13 traveling with the computer 15,
speakers 15 44
R connecting 24 turning off the computer 35
special keys two-finger pinch zoom touchpad
rear components 6
identifying 11 and touch screen gesture 30
recovery 60
using 11 two-finger slide touchpad
discs 61
specifications 64 gesture 31
media 61
standards and legislation, two-finger tap touchpad
USB flash drive 61
accessibility 69 gesture 31
recovery media 60
switch screen image action
creating using HP Cloud
key 12 U
Recovery Download
system restore 61
Tool 60 unresponsive system 35
system restore point, creating 60
creating using Windows updating drivers 41
tools 60 updating programs 41
T
regulatory information updating programs and
regulatory label 15 tap touchpad and touch screen drivers 41
wireless certification labels 15 gesture 30 USB port, identifying 4
Remote HP PC Hardware three-finger swipe touchpad USB Type-C 140 W power
Diagnostics UEFI settings gesture 32 connector and port with
customizing 59 three-finger tap touchpad DisplayPort output,
using 58 gesture 31 identifying 7
resources, accessibility 70 Thunderbolt port with HP Sleep USB Type-C port, connecting 26,
restoring 60 and Charge and DisplayPort 28
restoring and recovery output, identifying USB Type- USB Type-C power connector and
methods 61 C 5 Thunderbolt port with HP Sleep
right control zone, identifying 9 Thunderbolt, connecting USB Type- and Charge and DisplayPort
right side components 4 C 26 output, identifying 5
touch screen gestures using passwords 46
S one-finger slide 33 using the keyboard and optional
slide 33 mouse 33
screen
tap 30 using the touchpad 30
navigating 30
two-finger pinch zoom 30
Section 508 accessibility
touchpad V
standards 69
settings 9
security cable, installing 50 vents, identifying 6, 15
using 30
serial number, computer 15 video
touchpad and touch screen
service labels, locating 15 HDMI port 26
gestures
Setup Utility (BIOS) passwords 47 Thunderbolt port device 26
tap 30
shipping the computer 44 USB Type-C 28
two-finger pinch zoom 30
shutdown 35 wireless displays 28
touchpad buttons
Sleep video, using 25
identifying 9, 10
exiting 34 volume
touchpad components 9
initiating 34 adjusting 13

74 Index
W
wake-on-voice 8
Windows
backup 60
recovery media 60
system restore point 60
Windows application key,
identifying 12
Windows Hello 23
using 48
Windows key lock 13
Windows key, identifying 12
Windows passwords 46
Windows tools, using 60
wired network (LAN) 21
wireless antennas, identifying 8
wireless button 18
wireless certification label 15
wireless controls
button 18
operating system 18
wireless light 18
wireless network (WLAN)
connecting 18
corporate WLAN
connection 18
functional range 18
public WLAN connection 18
wireless network, securing 49
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15
WWAN device 19, 20

Index 75