User Guide

SUMMARY

This guide provides basic information for using and upgrading this product, including topics such as
components, features, networks, and HP resources.
Legal information
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This guide describes features that are By installing, copying, downloading, or
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registered trademarks of USB Implementers editions or versions of Windows. Systems do not accept these license terms, your
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and VESA are trademarks owned by the purchased hardware, drivers, software product (hardware and software) within 14
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warranties for HP products and services are for updates. See http://www.windows.com.
set forth in the express warranty statements If your product ships with Windows in S
accompanying such products and services. Mode: Windows in S Mode works exclusively
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Fourth Edition: May 2023 antivirus, PDF writers, driver utilities, and
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To access the latest user guides, go to

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instructions to find your product. Then select
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About this guide

This guide provides basic information for using and upgrading this product.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

iii
 Table of contents

1 Locating HP resources ..................................................................................................................................................................................................................... 1

Product information..................................................................................................................................................................................................................... 1
Support ................................................................................................................................................................................................................................................. 1
Product documentation ........................................................................................................................................................................................................... 2
Product diagnostics.................................................................................................................................................................................................................... 2
Product updates ............................................................................................................................................................................................................................ 3

2 Computer features ............................................................................................................................................................................................................................ 4

Standard configuration features ...................................................................................................................................................................................... 4
Front panel components ......................................................................................................................................................................................................... 4
Rear panel components .......................................................................................................................................................................................................... 5
Side panel components........................................................................................................................................................................................................... 6
Bottom components....................................................................................................................................................................................................................7
Serial number location ..............................................................................................................................................................................................................7
Using an optional security lock............................................................................................................................................................................................7
Security cable lock............................................................................................................................................................................................................7

3 Setup............................................................................................................................................................................................................................................................ 8
Overview ............................................................................................................................................................................................................................................. 8
Attaching and removing a stand........................................................................................................................................................................................ 8
Attaching and removing a recline stand........................................................................................................................................................... 8
Attaching a recline stand.................................................................................................................................................................................. 8
Removing a recline stand ................................................................................................................................................................................. 9
Attaching and removing an adjustable-height stand............................................................................................................................10
Attaching an adjustable-height stand...................................................................................................................................................10
Removing an adjustable-height stand ..................................................................................................................................................10
Attaching the computer to a mounting fixture....................................................................................................................................................... 11
Connecting and disconnecting cables........................................................................................................................................................................ 11
Connecting cables........................................................................................................................................................................................................... 11
Connecting a monitor................................................................................................................................................................................................... 12
Disconnecting cables................................................................................................................................................................................................... 12
Connecting and disconnecting power........................................................................................................................................................................ 12
Connecting power........................................................................................................................................................................................................... 12
Disconnecting power.................................................................................................................................................................................................... 13
Webcam............................................................................................................................................................................................................................................. 13
Using Windows Hello (select products only)................................................................................................................................................ 13
Setting up Auto Lock and Awake (select products only)..................................................................................................................... 14
Synchronizing the optional wireless keyboard and mouse ......................................................................................................................... 14

iv
 Adjusting low blue light mode ........................................................................................................................................................................................... 15
Turning on the low blue light mode......................................................................................................................................................................16
Turning on the night light mode .............................................................................................................................................................................16

4 Backing up, restoring, and recovering ................................................................................................................................................................................17

Backing up information and creating recovery media.....................................................................................................................................17
Using Windows tools for backing up...................................................................................................................................................................17
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)...........................17
Restoring and recovering your system.......................................................................................................................................................................18
Creating a system restore .......................................................................................................................................................................................18
Restoring and recovery methods ........................................................................................................................................................................18
Recovering using HP Recovery media.............................................................................................................................................................18
Changing the computer boot order ...................................................................................................................................................................19
Using HP Sure Recover (select products only)...........................................................................................................................................19

5 Using HP PC Hardware Diagnostics .................................................................................................................................................................................. 20

Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................ 20
Using an HP PC Hardware Diagnostics Windows hardware failure ID code....................................................................... 20
Accessing HP PC Hardware Diagnostics Windows.............................................................................................................................. 20
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products
only) ............................................................................................................................................................................................................................... 20
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................. 21
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............. 21
Downloading HP PC Hardware Diagnostics Windows......................................................................................................................... 21
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................. 21
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........................................ 21
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ............................................................................................................................................................................................................................... 22
Installing HP PC Hardware Diagnostics Windows.................................................................................................................................. 22
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................ 22
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................................................................................. 22
Starting HP PC Hardware Diagnostics UEFI ............................................................................................................................................... 23
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive................................................................................... 23
Downloading the latest HP PC Hardware Diagnostics UEFI version............................................................................. 23
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................24
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)....................................................................24
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................................................................24
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..........................................................24
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................24
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................ 25

6 Computer operating guidelines, routine care, and shipping preparation .............................................................................................. 26

Operating guidelines and routine care ...................................................................................................................................................................... 26
Cleaning your computer....................................................................................................................................................................................................... 26
Removing dirt and debris from your computer..........................................................................................................................................27
Cleaning your computer with a disinfectant................................................................................................................................................27
Shipping preparation .............................................................................................................................................................................................................. 28

v
 7 Electrostatic discharge................................................................................................................................................................................................................ 29

8 Accessibility ........................................................................................................................................................................................................................................30
HP and accessibility.................................................................................................................................................................................................................30
Finding the technology tools you need...........................................................................................................................................................30
The HP commitment.....................................................................................................................................................................................................30
International Association of Accessibility Professionals (IAAP)................................................................................................... 31
Finding the best assistive technology.............................................................................................................................................................. 31
Assessing your needs ...................................................................................................................................................................................... 31
Accessibility for HP products...................................................................................................................................................................... 31
Standards and legislation ................................................................................................................................................................................................... 32
Standards............................................................................................................................................................................................................................. 32
Mandate 376 – EN 301 549 ............................................................................................................................................................................ 32
Web Content Accessibility Guidelines (WCAG)............................................................................................................................. 32
Legislation and regulations..................................................................................................................................................................................... 33
Useful accessibility resources and links .................................................................................................................................................................. 33
Organizations.................................................................................................................................................................................................................... 33
Educational institutions ............................................................................................................................................................................................. 33
Other disability resources ....................................................................................................................................................................................... 34
HP links ................................................................................................................................................................................................................................... 34
Contacting support.................................................................................................................................................................................................................. 34

Index................................................................................................................................................................................................................................................................ 35

vi
1 Locating HP resources

Read this chapter to learn about where to find additional HP resources.

Product information
To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Where to find product information

Topic Location

Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and
then select the link. Select Search all QuickSpecs, type your model name in the
search box, and then select Go.

Regulatory, Safety, and Environmental See the Regulatory, Safety, and Environmental Notices for product regulatory
Notices information. You can also see the Agency/Environmental label.

To access this guide:

■ Select the Search icon (select products only) in the taskbar, type HP
Documentation in the search box, and then select HP Documentation.

System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the computer Maintenance and Service Guide on the web
at http://www.hp.com/support. Follow the instructions to find your product, and then
select Manuals.

Serial number, Agency/Environmental, The serial number, Agency/Environmental, and operating system labels might be on
and operating system labels the bottom of the computer, on the rear panel of the computer, or under the service
door.

Support
To locate resources that provide support and warranty information, use this table.

Table 1-2 Where to find support information

Topic Location

Product support For HP support, go to http://www.hp.com/support.

Here you can access the following types of support:

● Online chat with an HP technician

● Support telephone numbers

● HP service center locations

Locating HP resources 1
 Table 1-2 Where to find support information (continued)

Topic Location

Warranty information To access this document:

■ Select the Search icon (select products only) in the taskbar, type HP
Documentation in the search box, and then select HP Documentation.

– or –

■ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet to access the latest version
of the warranty.

You can find your HP Limited Warranty located with the user guides on your product.
The warranty might be on a CD or DVD provided in the box. In some countries or
regions, HP might provide a printed warranty in the box. For countries or regions
where the warranty is not provided in printed format, you can request a copy from
http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006.
Include your name, phone number, address, and product name.

Product documentation
To locate resources that provide product documentation, use this table.

Table 1-3 Where to find product documentation

Topic Location

HP user documentation, white papers, User documentation is located on your hard drive. Select the Search icon (select
and third-party documentation products only) in the taskbar, type HP Documentation in the search box,
and then select HP Documentation. For the latest online documentation, go to
http://www.hp.com/support and follow the instructions to find your product. Then
select Manuals. The documentation includes this user guide and the Maintenance
and Service Guide.

Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and
software alerts, proactive change notifications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/.

Technical specifications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs
include information about the operating system, power supply, memory, processor,
and many other system components. To access the QuickSpecs, go to
http://www.hp.com/go/quickspecs/.

Bulletins and Notices To find advisories, bulletins, and notices:

1. Go to http://www.hp.com/support.

2. Follow the instructions to find your product.

3. Select Advisories or Bulletins and Notices.

Product diagnostics
To locate resources that provide product diagnostics tools, use this table.

2 Chapter 1 Locating HP resources

 Table 1-4 Where to find diagnostics tools

Topic Location

Diagnostics tools For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support. Follow the instructions to find your product, and then
select Manuals.

Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support.
Follow the instructions to find your product, and then select Manuals.

POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support.
Follow the instructions to find your product, and then select Manuals.

Product updates
To locate resources that provide product updates, use this table.

Table 1-5 Where to find product updates

Topic Location

Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you
have the latest drivers for the computer.

Operating systems For information about Windows® operating systems, go to

http://www.support.microsoft.com.

Product updates 3
 2 Computer features

This chapter provides you with an overview of your computer's features.

Standard configuration features

To identify a typical computer configuration, read this section. Features vary depending on the model.
For support assistance and to learn more about the hardware and software installed on your computer
model, run the HP Support Assistant utility.

Front panel components

To identify the front panel components, use this illustration and table.

4 Chapter 2 Computer features

 Table 2-1 Identifying the front panel components

Front panel components

1 Internal microphones (2) 7 Camera IR light

2 User-proximity sensor 8 Color light sensor

3 Camera light 9 Integrated speakers (2)

4 Camera privacy shutter 10 Wireless charging area

5 Camera 11 Power light

6 Camera IR lens

NOTE: The power light is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to
indicate a problem. See the Maintenance and Service Guide to interpret the code.

NOTE: The camera rotation is 180°. The camera tilt is –5° to +40°.

NOTE: The user-proximity sensor monitors your presence in front of the computer to save power and add security. For more
information, see Setting up Auto Lock and Awake (select products only) on page 14.

Rear panel components

To identify the rear panel components, use this illustration and table.

Table 2-2 Identifying the rear panel components

Rear panel components

1 Security cable slot 5 RJ-45 (network) jack

2 USB Type-C SuperSpeed 10 Gbps 6 Power connector

power connector port, and DisplayPort
output

Rear panel components 5

 Table 2-2 Identifying the rear panel components (continued)

Rear panel components

3 USB SuperSpeed 5 Gbps ports 7 HDMI-in port

(includes keyboard connection) (2)

NOTE: Use a standard USB Type-A

charging cable or cable adapter
(purchased separately) when charging
a small external device such as a
smartphone.

4 USB SuperSpeed 10 Gbps ports (2) 8 DisplayPort™ monitor connector

NOTE: Use a standard USB Type-A

charging cable or cable adapter
(purchased separately) when charging
a small external device such as a
smartphone.

Side panel components

To identify the side panel components, use this illustration and table.

Table 2-3 Identifying the side panel components

Side panel components

1 Audio-out (headphone)/Audio-in 3 USB Type-C SuperSpeed 20 Gbps

(microphone) combo jack port with HP Sleep and Charge

2 USB SuperSpeed 10 Gbps port with

HP Sleep and Charge

NOTE: Use a standard USB Type-A

charging cable or cable adapter
(purchased separately) when
charging a small external device such
as a smartphone.

NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets.

6 Chapter 2 Computer features

Bottom components
To identify the bottom components, use this illustration and table.

Table 2-4 Identifying the bottom components

Bottom components

1 Power button 4 SD memory card reader

2 OSD buttons (4) 5 Drive activity light

3 Fingerprint reader

Serial number location

Each computer has a unique serial number and a product ID number that are located on the exterior of
the computer. Keep these numbers available when contacting customer service for assistance.

Using an optional security lock

You can use different types of locks (purchased separately) to secure the computer.

Security cable lock

You can secure the computer with a security cable lock.

Bottom components 7
 3 Setup

This chapter provides detailed computer setup instructions.

Overview
Read this section for an overview of the setup process.

Perform one of the following tasks:

● Attach a stand. See Attaching and removing a stand on page 8.

● Attach the computer to a mounting fixture. See Attaching the computer to a mounting fixture on
page 11.

● Connect the cables for peripherals and power. See Connecting and disconnecting cables on page
11.

● Optionally, connect an additional display. See Connecting a monitor on page 12.

● Install a security cable. See Security cable lock on page 7.

● Turn on the power. See Connecting power on page 12.

The mouse and keyboard are paired at the factory. If you need to synchronize the mouse and keyboard
again, see Synchronizing the optional wireless keyboard and mouse on page 14.

Attaching and removing a stand

To attach or remove a stand, follow these instructions.

Three stands are available for the computer:

● Recline stand

● Adjustable-height stand

● Adjustable-height stand with wireless charging

NOTE: The computer must be attached in landscape orientation.

Attaching and removing a recline stand

You can attach or remove a recline stand.

Attaching a recline stand

Attach a recline stand to your computer by following these steps.

1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

8 Chapter 3 Setup
 2. Align the stand with the connector on the back of the computer.

3. Press down on the stand to install into place. Confirm that the stand is firmly attached to the
computer by pulling up on the stand arm.

Removing a recline stand

Remove a recline stand from your computer by following these steps.

1. Remove all removable media, such as optical discs or USB flash drives, from the computer.

2. Turn off the computer properly through the operating system. Then turn off any external devices.

3. Disconnect the power cord from the AC outlet, and then disconnect any external devices.

4. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

5. Press the stand release latch (1).

6. Lift the stand away from the computer (2).

Removing a recline stand 9

 Attaching and removing an adjustable-height stand
You can attach or remove an adjustable-height stand.

Attaching an adjustable-height stand

Attach an adjustable-height stand to your computer by following these steps.

1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

2. Align the stand with the connector on the back of the computer (1), and rotate to install (2).

3. Press down on the stand to install into place (3). Confirm that the stand is firmly attached to the
computer by pulling up on the stand arm.

Removing an adjustable-height stand

Remove an adjustable-height stand from your computer by following these steps.

1. Remove all removable media, such as optical discs or USB flash drives, from the computer.

2. Turn off the computer properly through the operating system. Then turn off any external devices.

3. Disconnect the power cord from the AC outlet, and then disconnect any external devices.

4. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

5. Press the stand release latch (1).

10 Chapter 3 Setup
 6. Lift the stand (2) away from the computer.

Attaching the computer to a mounting fixture

The computer can be attached to a wall, swing arm, or other mounting fixture.

NOTE: The computer must be attached in landscape orientation.

■ To attach the computer to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA® screw holes on the back of the
computer.

Connecting and disconnecting cables

To connect or disconnect cables, follow these instructions.

Connecting cables
Connect cables to your computer by following these steps.

1. Connect the peripheral cables to the appropriate ports.

Attaching the computer to a mounting fixture 11

 2. Connect the power cord to the power connector on the rear of the computer.

Connecting a monitor
The ports on the rear of the computer allow you to connect up to two monitors to the computer.

If you are adding a monitor that has a DisplayPort™ connector, no video adapter is required. If you are
adding a monitor that does not have a DisplayPort connector, you can purchase a video adapter from
HP for your configuration.

DisplayPort adapters and video cables are purchased separately. HP offers the following adapters:

● DisplayPort-to-VGA adapter

● DisplayPort-to-DVI adapter

To connect a monitor:

1. Turn off power to the computer and to the monitor that you are connecting to the computer.

2. If your monitor has a DisplayPort connector, connect a DisplayPort cable directly between the
DisplayPort connector on the rear of the computer and the DisplayPort connector on the monitor.

3. If your monitor does not have a DisplayPort connector, connect a DisplayPort video adapter to
the DisplayPort connector on the computer. Then connect a cable (VGA or DVI, depending on your
application) between the adapter and the monitor.

4. Turn on power to the computer and the monitor.

NOTE: Use the graphics card software or the Windows Display Settings to configure the monitor as a
mirrored image of the computer display or an extension of the computer display.

Disconnecting cables
Disconnect cables from your computer by following these steps.

1. You might need to remove the security cable, if one is installed on the rear of the computer.

2. Disconnect the cables from the ports.

Connecting and disconnecting power

To connect power to or disconnect power from the computer, follow these instructions.

Connecting power
Connect a power cable to your computer by following these steps.

12 Chapter 3 Setup
 1. Connect one end of the power cord to the AC adapter and the other end to a grounded AC outlet,
and then connect the AC adapter to the computer.

2. Press the power button on the computer to turn it on.

Disconnecting power
Disconnect a power cable from your computer by following these steps.

1. Remove all removable media, such as optical discs or USB flash drives, from the computer.

2. Turn off the computer properly through the operating system, and then turn off any external
devices.

3. Disconnect the power cord from the AC outlet, and disconnect any external devices.

Webcam
When logged into a video conferencing platform via web browser or app, you can use the webcam in the
following ways.

● Stream online video conferences

● Maintain security over conversations

Using Windows Hello (select products only)

On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to
enroll your fingerprint, register your facial ID, and set up a PIN. After enrollment, you can use your
fingerprint reader, facial ID, or PIN to sign in to Windows.

To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. If you do not have a password set up, you must add one before you can use other sign-in options.
Select Password, and then select Add.

Disconnecting power 13
 3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then
select Set up.

4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID
and set up a PIN.

IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that
all sides of your finger are registered by the fingerprint reader.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include
alphabetic or special characters, select the include letters and symbols check box.

Setting up Auto Lock and Awake (select products only)

Auto Lock and Awake monitors your presence in front of the computer to save power and add security.
When you step away from the computer, the user-proximity sensor puts the computer into the Sleep
state. When you return to the computer, your computer recognizes you and wakes the computer
automatically. Auto Lock and Awake is turned on by default.

To access Auto Lock and Awake on your monitor:

1. Select the Start button, and select Settings. Select System, and then select Power & battery.

2. Under Power & battery, select Screen and sleep.

3. Select one or both of the following choices:

● Select Automatically turn off my screen when I leave to turn off your screen when you leave the
computer.

● Select Automatically wake up my device when I approach to wake your computer when you
approach it.

4. For more settings, select More options in this screen, and then select from the following choices:

● Select Consider me gone when I'm this far away to set the distance at which the user-proximity
sensor considers you gone.

● Select Then turn off my screen after this amount of time to determine how much time to wait
before your screen turns off after you leave your computer.

● Select Wake my device when I’m this close to determine how close you need to be for your
computer to wake when you approach it.

You can use the IR camera on the computer to log in when using Windows Hello.

NOTE: Some devices might have more than one user-proximity sensor. You can select which one you
want to use.

Synchronizing the optional wireless keyboard and mouse

The mouse and keyboard are synchronized at the factory. If they do not work, remove and replace
the batteries. If the mouse and keyboard are still not synchronized, follow this procedure to manually
resynchronize the pair.

1. Connect the receiver to a USB port on the computer. If your computer has only USB SuperSpeed
ports, connect the receiver to a USB SuperSpeed port.

14 Chapter 3 Setup
 2. To avoid signal interference with a USB SuperSpeed device, distance the receiver at least 3.0 cm
(1.18 in) from the USB SuperSpeed device.

3. Press the Connect button on the receiver for approximately 5 seconds. The status light on the
receiver flashes for approximately 30 seconds after you press the Connect button.

4. While the status light on the receiver is flashing, press the Connect button on the underside of the
keyboard for 5 to 10 seconds. After you release the Connect button, the status light on the receiver
stops flashing, indicating that the devices have been synchronized.

5. Press the Connect button on the receiver for approximately 5 seconds. The status light on the
receiver flashes for approximately 30 seconds after you press the Connect button.

6. While the status light on the receiver is flashing, press the Connect button on the underside of the
mouse for 5 to 10 seconds. After you release the Connect button, the status light on the receiver
stops flashing, indicating that the devices have been synchronized.

NOTE: If the mouse and keyboard still do not work, remove and replace the batteries. If the mouse
and keyboard are still not synchronized, synchronize the keyboard and mouse again.

Adjusting low blue light mode

Decreasing the blue light emitting from the monitor reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating
image while you read content on the screen.

You can adjust the following settings.

● Low Blue Light: Reduces blue light for improved eye comfort.

● Night: Adjusts to the lowest blue light and reduces the impact on sleep.

Adjusting low blue light mode 15

 ● Reading: Optimizes blue light and brightness for indoor viewing.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.

Turning on the low blue light mode

To turn on the low blue light mode, follow these steps.

1. Turn on the computer by pressing the power button located on the bottom of the computer.

2. Press the OSD button located next to the power button.

3. In the OSD menu, select Low Blue Light to enable the low blue light function.

Turning on the night light mode

To turn on the night light mode, follow these steps.

1. On the desktop, right-click and select Display Setting.

2. Select the Night Light check box. The night light setting adjusts to 48%.

16 Chapter 3 Setup
4 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.

IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information.
Schedule regular backups to avoid information loss.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.

For details:

■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 18 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.

Backing up, restoring, and recovering 17

 Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 18.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.

When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 18.

For more information about the first two methods, see the Get Help app:

Select the Start button, select All apps (select products only), select the Get Help app, and then enter the
task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that
were installed at the factory. On select products, it can be created on a bootable USB flash drive using
the HP Cloud Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 17.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

■ Insert the HP Recovery media, and then restart the computer.

18 Chapter 4 Backing up, restoring, and recovering

 NOTE: HP recommends that you follow the Restoring and recovery methods on page 18 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specific device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.

Changing the computer boot order 19

 5 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 21.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.

■ You have several options after you receive a failure ID:

● Select Next to open the Event Automation Service (EAS) page, where you can log the case.

● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.

● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products
only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help
and Support.

1. Select the Start button, and then select HP Help and Support.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

20 Chapter 5 Using HP PC Hardware Diagnostics

 NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.

1. Select the Search icon (select products only) from the taskbar, type support, and then select HP
Support Assistant.

– or –
Select the question mark icon (select products only) in the taskbar.

2. Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics.

3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu.

1. Select the Start button, and then select All apps (select products only).

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 21

 1. Select the Microsoft Store app on your desktop.

– or –
Select the Search icon (select products only) in the taskbar, and then type Microsoft Store.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 23.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.

For assistance in solving the problem:

22 Chapter 5 Using HP PC Hardware Diagnostics

 ■ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure
ID code that appears on the next screen. The HP Customer Support - Service Center page appears
with your failure ID and product number automatically filled in. Follow the on-screen instructions.

– or –
Contact support, and provide the failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and
you must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 23.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to
run, and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Starting HP PC Hardware Diagnostics UEFI 23

 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or
number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.

24 Chapter 5 Using HP PC Hardware Diagnostics

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage (such as a hard drive or USB flash drive) to run remote
diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Customizing Remote HP PC Hardware Diagnostics UEFI settings 25

 6 Computer operating guidelines, routine
care, and shipping preparation

Follow these guidelines to ensure the best performance and useful life of your computer.

Operating guidelines and routine care

HP has developed guidelines to help you properly set up and care for the computer and monitor.

● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.

● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented
sides of the computer and above the monitor to permit the required airflow.

● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this
also restricts airflow.

● Never operate the computer with the access panel or any of the expansion card slot covers
removed.

● Do not stack computers on top of each other or place computers so near each other that they are
subject to each other’s recirculated or preheated air.

● To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided
on the enclosure, and the previous operating guidelines still apply.

● Keep liquids away from the computer and keyboard.

● Never cover the ventilation slots on the monitor with any type of material.

● Install or enable power management functions of the operating system or other software, including
sleep states.

● Turn off the computer before you do either of the following tasks:

– Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the finish. See Removing dirt and debris from your computer on page
27 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See
Cleaning your computer with a disinfectant on page 27 for guidelines to help prevent the
spread of harmful bacteria and viruses.

– Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow.

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.

26 Chapter 6 Computer operating guidelines, routine care, and shipping preparation

Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 27 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris
from your computer on page 27, you might also choose to clean the surfaces with a disinfectant. A
disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl
alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

Removing dirt and debris from your computer 27

 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.

1. Back up the hard drive files to an external storage device. Be sure that the backup media is not
exposed to electrical or magnetic impulses while stored or in transit.

NOTE: The hard drive locks automatically when the system power is turned off.

2. Remove and store all removable media.

3. Turn off the computer and external devices.

4. Disconnect the power cord from the AC outlet, and then from the computer.

5. Disconnect the system components and external devices from their power sources and then from
the computer.

NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping
the computer.

6. Pack the system components and external devices in their original packing boxes or similar
packaging with sufficient packing material to protect them.

28 Chapter 6 Computer operating guidelines, routine care, and shipping preparation

7 Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:

● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

Electrostatic discharge 29
 8 Accessibility

HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.

HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 31.

The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.

● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.

● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that improves assistive technology
relevant to HP products and services.

30 Chapter 8 Accessibility
 ● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.

As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.

IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.

● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.

● HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge search box. Select the appropriate
operating system in the results.

● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.

International Association of Accessibility Professionals (IAAP) 31

 If you need additional support with the accessibility features on your HP product, see Contacting
support on page 34.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows and Microsoft Office)

● Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.

Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.

The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

32 Chapter 8 Accessibility
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.

● United States

● Canada

● Europe

● Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.

Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Legislation and regulations 33

 Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.

● ADA (Americans with Disabilities Act) Technical Assistance Program

● ILO Global Business and Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.

HP comfort and safety guide

HP public sector sales

Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:

– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.

● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:

– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

34 Chapter 8 Accessibility
Index

A failure ID code 22 R
starting 23
accessibility 30, 31, 33, 34 rear panel components 5
using 22
accessibility needs recovery 17, 18
HP PC Hardware Diagnostics
assessment 31 discs 18
Windows
assistive technology (AT) media 18
accessing 20, 21
finding 31 USB flash drive 18
downloading 21
purpose 30 recovery media 17
failure ID code 20
AT (assistive technology) creating using HP Cloud
installing 22
finding 31 Recovery Download Tool 17
using 20
purpose 30 creating using Windows
HP Recovery media
tools 17
recovery 18
B Remote HP PC Hardware
HP resources 1
Diagnostics UEFI settings
backup, creating 17 HP Sure Recover 19
customizing 25
backups 17
using 24
boot order, changing 19 I
resources, accessibility 33
bottom components 7
International Association of restoring 17
Accessibility Professionals 31 restoring and recovery
C
methods 18
cables K
connecting 11 S
keyboard
disconnecting 12
synchronizing wireless 14 Section 508 accessibility
caring for your computer 26
standards 32
cleaning your computer 26
L security
disinfecting 27
locks cable lock 7
removing dirt and debris 27
cable lock 7 serial number location 7
computer operating
low blue light mode 15 setup 8
guidelines 26
setup, order of 8
customer support,
M shipping preparation 28
accessibility 34
side panel components 6
monitor Skype 13
D
attaching 12 stand
diagnostics 2 mounting fixture 11 adjustable-height 10
documentation 2 mouse attaching 8, 10
synchronizing wireless 14 recline 8, 9
E removing 8-10
N standards and legislation,
electrostatic discharge 29
night light mode 16 accessibility 32
F support
P general resources 1
fingerprints, registering 13 HP resources 1
front panel components 4 power system restore 18
connecting 12 system restore point, creating 17
H disconnecting 13
product ID location 7 U
HP Assistive Policy 30
product information 1
HP PC Hardware Diagnostics UEFI updates 3
downloading 23

Index 35
 V
ventilation guidelines 26

W
webcam 13
Windows
backup 17
recovery media 17
system restore point 17
Windows Hello
using 13
Windows tools, using 17

36 Index