26 Starting point red Conc Cera ran PSC) ee tsy ey Oar eee Ca or ee rte tna ead * Tokeep other ores tay roma Working with words | Company structure 1 Make alist ofthe different departments in a company. 2 Where would you rank your department in terms ofits importance to the company? Where would you rank the other departments? 3 Read this article, Which departments are mentioned? Which department isthe ‘most important for the writer? ‘This is the question I love to ask new clients, Management often. {focus their energy on the Salos and Marketing departments, because they generate money for the company. But many ‘employees believe that itis ‘their own department that is, ‘the most important, ‘Two departments point out that they save money for the company ‘the Finance Department, because it eontrols the spending of all. ‘the other departments, and the Purchasing Department, because it buys products at low prices. But in Accounts they say A ‘that money in the bank is more Important: itis their department that Invoiees customers and collects the money. The Production Department points ‘out that if there is nobody to ‘manufacture the products, there is nothing to sell. The Quality Control Department says that they cheek that every product leaves in perfeet condition, and mistakes can be expensive. Two ‘other departments think that they are important because they are in contact with customers all the time: Logistics, which has to dispatch and deliver products ‘on time; and Customer Service, which has to resolve all kinds ‘of problems to keep customers happy. The Human Resources Department highlights that ‘their job Is to recruit the best ‘employees for all departments, ‘and IT has to maintain the ‘computer systems and [ Infrastructure within the company. “The bost answer, of eourse, is that all departments are equally important. Each department has ‘to work with and for the others, Ione department isn't working ‘correctly, it can have a negative effect on everybody.Unit 4 Visitors 4 Work with a partner. Answer questions 1-3. 1. Do you agree with the reasons for each department? 2 Would you change the ranking that you chose in 2? 3 Do you think that all departments are equally important? 5 Complete these sentences with the words in bold from the text in 3. 1 The Logistics Department es the products to the customer. 2 TheIT Department s the computer systems and software. 3 The Purchasing Department products from suppliers. 4 The Sales Department new business with customers. 5. The Customer Service Department _s customer problems when they call 6 The Quality Control Department _s that there are no problems with the products. 7 The Production Department s the products inthe factory. 8 The Accounts Department ‘customers for products that they have bought. 9 The Finance Department budgets and other costs. 10 The HR Department 's new people to work in the company. 6 Work witha partner. Draw an organization chart of your company and tell your partner about the different departments >» For more exercises, go to Practice file 4 on page 112. 7 > 4.1 Listen to three people receiving visitors from other departments in their company. Complete the table with the names of the departments. ‘Works in. Usually ‘works with Meeting today with 8 > 4.1 Listen again and complete sentences 1-5. 1 We closely the Accounts Department. 2 Thave a meeting today with Anna Nevesin IT, who's. all our software, 3 He's the person in purchasing for the whole company. 4 Thave frequent all the different departments. 51 the HR Director. 9 Work with a partner. Ask and answer questions about your own job. 1. What exactly does your department do? What are you responsible for in your department? Who isin charge of your department? Who do you report to? Which department(s) do you have the most contact with? Why? 27Unit 4 Visito 28 Tip | which and what Which and what are very similar, but there fs one main sitforence in mesning. We use which when tere is 2 limited choice of answers: Which city do you prefer - Rio 7 Buenos Ares? Which department do you work int The Sales Department We use what when we are not thinking ofa choice: What does your company produce? Language at work | Asking questions 1 Complete these questions with words from the questions 1-7 with a partner. Who Did When Is How often How many Which 1 did your company start? Then ask and answer 2 people work for your company? 3 department do you work in? 4 ‘manages your department? 5 do visitors come to your department? 6 you work for a different department before this one? 7 _____ your job difficult? Lo 2 Lookat the question forms in 1. and answer the questions in the Language point LANGUAGE POINT 11 Which questions have the following word order? Which verb changes depending on the tense: the auxiliary verb or the main verb? Which questions can you answer with ‘yes’ or ‘no’? Which yes/no question does not have an auxiliary verb and a main verb? Why not? Why do questions 2 and 4 have no auxiliary verb? 9) For more information, go to Grammar reference on page 113. 3 Choose the correct option in italics to complete the questions. Then answer questions 1-5 with a partner. 1 Are / Do you start work early in the morning? 2 Who lewoes / does lence work last in your office? 3. How many hoursa week you / do you work? 4 Is / Does your department big or small? 5 Where did you work / worked before your current job? 4 4.2 Anemployee is showing a visitor around her company. Listen to extracts 1-4 and say which department they are visiting in each extract. Extract 1 Extract 2 — Extract 3 Extract 4i edo esd 5» 4.2 Put the words in the correct order to make questions. Then listen again and answer the questions. 1 this / often / work / How / does / office / he / in? from / does / he / come / Where ? long / are / here / staying / How / you ? work / many / in / Resources / How / Human / people? this / open / did / building / you / When? all / English / in / staff / fluent / Are / the? sales / Who / your / markets / chooses ? your / Which / products / interested / countries / are / in? well / you / market / know / the / Polish / Do? 9) For more exercises, go to Practice file 4 on page 113. 6 You have a new employee in your department. He/She has a lot of questions for you. Make complete questions using the prompts. Example: How many people work in the department? 1. Number of people in department? 6 Key or security pass? 2 Start/Finish work? 7 Restroom? 3 Lunch? 8 Car park? 4 Coffee or tea breaks? 9 Payment of salaries? 5 Photocopier? 10. Administrator 7 Work with a partner. Ask and answer the questions in 6. Take it in turns to be the new employee. Practically speaking | How to confirm information 1 Somebody wants to introduce you to their colleague. You think you know him but you want to be sure. How can you complete the questions to confirm the information? 1 ‘he work in International Sales? 2. He travels a lot to South America, 2 3. He went to the trade fair in San Francisco, 2 4.3 Listen and compare your answers. Whatare the three different ways for confirming information used in 1? 3. Use different ways of confirming the information in the sentences below. Example: You work in IT, right? / Don't you workin IT? / You workin IT, don’t you? You work in IT She's in charge of Accounts. He's coming to the meeting, She lives in London. You're from Hamburg Imet you yestercay. 4 Think of five pieces of information that you think you know about your partner. Then ask questions to confirm éhe information. Example: A. Don't you work in Marketing? B That's right. /No, nol exactly. / No, I don't I work in Sales. 29CU Tia Meola Key expressions ‘Arriving at reception/security Ihave an appointment with . CCan you sign in, please? Can se (some identification), please? Please take a seat, He'l/She'l) be right there, Meeting your vsitor/host Nice to meet you / see you Gazi). Sorry I'm late, Thank you for coming / inviting me. Did you have a good trip? Did you have any trouble finding us? Let's go tothe meeting room), tts this way. Can get you (anything)? Using the facilities This is / Here's (the room). Help yoursetf to (tea and biscuits). Can (print a document somewhere? There's a (printer) just there, Do you need anything else? Ujust need .. 30 Business communication | Welcoming a visitor 1. Someone is visiting your company for the first time. What questions can you ask to make your visitor feel welcome? 2 > 4.4 Jim Berman is visiting a company to give a presentation. Listen to the conversations that Jim has and answer questions 1-3. 1. What does the receptionist ask Jim to do? What does she give him? 2. How was Jim’s joumey to the company? Where does Olivia take him? 3. What does Jim ask for? What does he want to do before he’s ready to give his presentation? 3 Complete these sentences from the conversations in 2. Who is speaking: the receptionist (R), the visitor (V) or the host (H)? 1 Ihave Olivia Gonzalez. x 2 Can see some please? = 3 So passport, and this is your 4 Did you havea — 5 ‘Thank you — 6 So ‘my office. It's this way. _ 7 Can something to drink? _ 8 Can -my computer somewhere? — 9 to milk and sugar. = wt check my email, then I'll be ready. = 4. Match responses a-j to sentences 1-10 in 3. a Great, thanks. f Thank you. b Yes! did, thanks. —_ g Nohurry. © It’sa pleasure, hh Yes, please, —_ Sure. Here you are. i After you. @ Yes, of course. j OK.Can Ihave your name, please? 1 5 > 4.4 Listen and check your answers to 3 and 4. Then practise the exchanges witha partner. ») For more exercises, go to Practice file 4 on page 112. 6 Work with a partner. Use the flowchart to have a similar conversation. Then change roles. Student A You are visiting Student B’s company to give a presentation Student B_ You are the receptionist and then the host. Visitor: Say why you are there ~~") Receptionist: Sign in the visitor and offer a seat ¥ [EDEN [tose Weare vitor ancabout Visitor: Ask questions about Journey, gu:torweeting toon company (it's your first visit) Visitor/Host: Ask about or offer: + a glass of water/coffee/tea + Internet connection + restroom + photocopier/photocopies + phone call + anything else + video projector