MACHAKOS UNIVERSITY
University Examinations for 2019/2020 Academic Year
                    SCHOOL OF ENGINEERING AND TECHNOLOGY
        DEPARTMENT OF COMPUTING AND INFORMATION TECHNOLOGY
               FOURTH YEAR SECOND SEMESTER EXAMINATION FOR
       BACHELOR OF SCIENCE (MATHEMATICS AND COMPUTER SCIENCE)
                               BACHELOR OF COMMERCE
                  SCO 408: INFORMATION SYSTEMS MANAGEMENT
                   BMS 400: MANAGEMENT INFORMATION SYSTEM
DATE: 19/10/2020                                                       TIME: 11:00 – 1:00 PM
INSTRUCTIONS
        Answer question ONE and any other TWO questions.
QUESTION ONE (COMPULSORY) (30 MARKS)
a) Why is the quality of the information important when using a project management
   information system? Give three reasons explaining why?                          (6 marks)
b)   Throughout the development of an information system, the systems analyst will need to
     communicate with the users. You are required to;
     i) Explain why communication with the users is an important feature of systems
        development.                                                                (2 marks)
     ii) State two methods of communication that the systems analyst could employ.    (2 marks)
c) What is data processing?                                                           (2 marks)
d) Describe the work of the CPU                                                       (3 marks)
e) Name and explain three humanistic factors that pose a challenge in development of
   management information systems.                                                   (6 marks)
f) Differentiate between primary memory and secondary memory. Give examples           (5 marks)
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g) Differentiate between System Software and Application Software?                      (4 marks)
QUESTION TWO (20 MARKS)
a) Given the Four level pyramid model based on the different levels of hierarchy in the
     organization, name and explain the type of support system to be used by each of them
               i.   Executives                                                          (3 marks)
              ii.   Senior managers                                                     (3 marks)
             iii.   Middle managers                                                     (3 marks)
             iv.    Workers                                                             (3 marks)
b) Name three types of management information systems.                                  (3 marks)
c) Explain what we mean by the word ‘Operating System’ and give four examples of the
     same.                                                                              (5 marks)
QUESTION THREE (20 MARKS)
a)      Name four major components of an information system. Explain the function of each of
        the component named.                                                            (8 marks)
b)      Outline areas of training that may be required by the following categories of personnel in
        an organization
               i.   Senior managers                                                     (4 marks)
              ii.   Middle managers                                                     (4 marks)
             iii.   Other users of the new system                                       (4 marks)
QUESTION FOUR (20 MARKS)
a)      i) What is data processing system?                                              (3 marks)
        ii) What are the current opportunities for using the Internet in business today? (6 marks)
        iii) What is internet?                                                          (2 marks)
b)       Name and explain three Types of data processing systems.                       (6 marks)
c)      Explain the meaning of ‘hanging indent’ as used in MS Word.                     (3 marks)
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QUESTION FIVE (MARKS)
a)     Describe any four advanced skills required in managing information.        (8 marks)
b)     i) What is data as used in MIS?                                            (2 marks)
       ii) What are the essentials of data communication?                         (4 marks)
c)     List and explain the four software and hardware requirements needed for Management
       information systems.                                                       (8 marks)
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