A Guide Line

For

Prospect Customer Creation at Branches’ and

Central Validation

By: PMO: DATA CLEANSING TEAM

(Author Fisseha Zeleke)

December 2021

Version 1
Contents
1. BBO: PROSPECT CUSTOMER CREATION ................................................................................................ 4
1.1. BBO: Prospect Customer Creation Individual ............................................................................... 4
1.2. BBO: Select the appropriate Menu for the intended Prospect Customer Creation Activity ........ 5
1.3. BBO: Creates Individual (Prospect) Customer .............................................................................. 5
1.4. BBO: Received as already known .................................................................................................. 6
1.5. BBO: TXN Complete after committing the deals .......................................................................... 6
2. SBBO Authorization for Prospect Customer Created by BBO ............................................................... 7
2.1. SBBO under Unauthorized Prospect Menu Authorizes Prospect Customer Created by BBO ...... 7
2.2. SBBO: Find the Unauthorized Prospect Customer By DAO Code ................................................. 7
2.3. SBBO: Check for the Prospect Customer ID and the name........................................................... 8
2.4. SBBO View the details and commit the deal ................................................................................ 8
2.5. SBBO: Transaction Complete will displayed and refreshing Removed Unauthorized Prospect
from the list............................................................................................................................................... 9
3. BBO: IMAGE CAPTURING ...................................................................................................................... 9
3.1. BBO Selects Capture Image for Customer .................................................................................... 9
3.2. BBO: Necessary Data should fill and Commit the deal ............................................................... 10
3.3. BBO: Uploading an Image ........................................................................................................... 10
3.4. BBO: Choose file menu shows to go to the place where the uploaded image exists................. 10
3.5. BBO: Choose from the appropriate file for uploading the correct Image .................................. 11
3.6. BBO: Choose The Exact match of the image that corresponds to either with Customer ID/
Image ID .................................................................................................................................................. 11
3.7. BBO: The Image is already captured ........................................................................................... 12
3.8. BBO View and Commit the Deal ................................................................................................. 12
3.9. Txn Complete .............................................................................................................................. 13
4. Central KYC Activation/ Validation for Prospect Customer Created by Branches’ ............................. 14
4.1. CKYC Selects Fetch Prospect Customer Activate the Prospect Customer .................................. 14
4.2. CKYC: Finds Prospect Customers by DAO Code .......................................................................... 14
4.3. CKYC: Select Prospect Customer by Customer ID/ Name of the Customer and Check the
Prospect Customer will be Captured as per the Procedure and thus Activate/Reject accordingly ....... 15
4.4. CKYC view/Checks Created Prospect Customer by Branches as per the Procedure .................. 15
4.5. CKYC: Txn Complete .................................................................................................................... 16
 4.6. What if the Prospect Customer is Rejected with appropriate Reason by CKYC ......................... 16
4.7. Click Find to go to find the Prospect Customer with DAO Code ................................................. 16
4.8. CKYC: Click Reject the Prospect Menu so as to Reject as per the incompliance ........................ 17
4.9. CKYC: Commit the Deal without Rejection Reason .................................................................... 17
4.10. CKYC: An Error pop up to fill the rejection Reason as shown ................................................. 18
4.11. Once We Commit the deal in29.3 the below Txn Complete is Displayed, refreshing the
screen let the Rejected Prospect Customer Removed from The List ..................................................... 18
5. SBBO: Correction/Edition the Rejected Prospect ............................................................................... 19
5.1. SBBO Finds the Rejection Prospect Customer under Correct Rejection Prospect for Correction
19
5.2. SBBO: Click Find to search for the Rejected Prospect with appropriate DAO Code ................... 19
5.3. SBBO: Find the Rejected Customer ID and Edit the Prospect Customer as per the rejection
reason 20
5.4. SBBO: Edit and Correct based the Rejection Reason then Commit the deal for CKYC Activation
20
5.5. SBBO: After Committing the Deal Txn Complete will be Displayed Refreshing Removed
Prospect Customer from list (under SBBO Correct Rejected list) ........................................................... 21
6. SBBO: View/Check Reports Activated Customer for the day ............................................................. 22
6.1. SBBO able to view /check the reports of Activated Customer by Today.................................... 22
6.2. SBBO able to find Activated Customer Today by DAO Code (Click Find to go to the List) ......... 22
1. BBO: PROSPECT CUSTOMER CREATION
1.1. BBO: Prospect Customer Creation Individual

Click here to go to
the next step
1.2. BBO: Select the appropriate Menu for the intended Prospect Customer
Creation Activity

Click here for Individual, Corporate and

Army Customer Creation as per Indicated

1.3. BBO: Creates Individual (Prospect) Customer:-

1.3
1.4. BBO: Received as already known

Received

1.5. BBO: TXN Complete after committing the deals

Transaction Complete
2. SBBO Authorization for Prospect Customer Created by BBO
2.1. SBBO under Unauthorized Prospect Menu Authorizes Prospect Customer
Created by BBO

Click here to find the

Unauthorized Prospect
customer created by
BBO

2.2. SBBO: Find the Unauthorized Prospect Customer By DAO Code

Clicks Find to go to the details

(example 4 is DAO Code)
2.3. SBBO: Check for the Prospect Customer ID and the name

Click here to
Authorize

2.4. SBBO View the details and commit the deal

Commit the Deal

2.5. SBBO: Transaction Complete will displayed and refreshing Removed
Unauthorized Prospect from the list

2.5b. Refresh

2.5a. Transaction
Complete

3. BBO: IMAGE CAPTURING

3.1. BBO Selects Capture Image for Customer

Click here to capture an Image

3.2. BBO: Necessary Data should fill and Commit the deal

Data
should fill
here

Commit the Deal

3.3. BBO: Uploading an Image

Click here to go to
choose file

3.4. BBO: Choose file menu shows to go to the place where the uploaded image
exists

Click here to the Image

3.5. BBO: Choose from the appropriate file for uploading the correct Image

Example it is found under

Downloads then click here

3.6. BBO: Choose The Exact match of the image that corresponds to either with
Customer ID/ Image ID

Example; Click here, this is the

exact match of the customer ID or
Image ID (IM Number)
 3.7. BBO: The Image is already captured

3.7a. Then Click here

to upload the Image
on the system

3.7b. we can see the

correct Image selected
is displayed here

3.8. BBO View and Commit the Deal

3.8b. View the

uploaded image
references are
displayed
3.8d Commit
the Deal

3.8 a. View the green 3.8c. Click here

right sign and Image to go to commit
References the deal
3.9. Txn Complete

Txn Complete i.e.

Image is
uploaded
4. Central KYC Activation/ Validation for Prospect Customer Created
by Branches’
4.1. CKYC Selects Fetch Prospect Customer Activate the Prospect Customer

Click here to find

the Prospect
customer created
by BBO and
Authorized by SBBO

4.2. CKYC: Finds Prospect Customers by DAO Code

Clicks find to go to the

details (example 4 is DAO
Code for xx branch. Say
Test Case)
4.3. CKYC: Select Prospect Customer by Customer ID/ Name of the Customer
and Check the Prospect Customer will be Captured as per the Procedure
and thus Activate/Reject accordingly

Click Activate to view the details of

Prospect Customer

4.4. CKYC view/Checks Created Prospect Customer by Branches as per the

Procedure
a. CKYC Changes Prospect Customer in to Active from Customer Status Menu as shown
b. Commit deal

4.4b. Commit
the Deal

4.4a. Once CKYC Checks all

the details of the Prospect
Customer Change the Status
of the Prospect Customer to
Active
4.5. CKYC: Txn Complete

Txn Complete
(Activated)

4.6. What if the Prospect Customer is Rejected with appropriate Reason by

CKYC

Click here to go
to the main
menu

4.7. Click Find to go to find the Prospect Customer with DAO Code

Fill the Correct DAO Code

and Click Find
4.8. CKYC: Click Reject the Prospect Menu so as to Reject as per the
incompliance

Click the green Arrow (Reject Prospect) after

viewing every detail of the fields

4.9. CKYC: Commit the Deal without Rejection Reason

4.9a. Click here to commit the

deal

4.9b. what will happen if we

miss rejection Reason?
4.10. CKYC: An Error pop up to fill the rejection Reason as shown

4.10c. commit the

deal after the Reason
is filled

4.10a. The System Requests

to fill Rejection Reason

4.10b. Fill the Appropriate

Rejection Reason under the
provided text Box

4.11. Once We Commit the deal in29.3 the below Txn Complete is Displayed,
refreshing the screen let the Rejected Prospect Customer Removed from
The List

4.11b.
Refresh

4.11a. Txn Complete

5. SBBO: Correction/Edition the Rejected Prospect
5.1. SBBO Finds the Rejection Prospect Customer under Correct Rejection
Prospect for Correction

Click here to find

the rejected
Prospect by CKYC

5.2. SBBO: Click Find to search for the Rejected Prospect with appropriate DAO
Code

Fill DAO Code and Click Find

to search the Rejected
Prospect Customer
5.3. SBBO: Find the Rejected Customer ID and Edit the Prospect Customer as
per the rejection reason

Click Edit Button to view and make correction

5.4. SBBO: Edit and Correct based the Rejection Reason then Commit the deal
for CKYC Activation

Edit/Correct then
Commit the deal
5.5. SBBO: After Committing the Deal Txn Complete will be Displayed
Refreshing Removed Prospect Customer from list (under SBBO Correct
Rejected list)

Refresh then
Record is
removed

Txn Complete
6. SBBO: View/Check Reports Activated Customer for the day
6.1. SBBO able to view /check the reports of Activated Customer by Today

Click here to find

Activated Customer
Today

6.2. SBBO able to find Activated Customer Today by DAO Code (Click Find to go
to the List)

Find the Activated

Customer BY DAO Code