COD
PROPOSAL
A Trax Publication. All RightsReserved-2021
OUR SERVICES
A Trax Publication. All RightsReserved-2021
SMARTESTCOD
600+ D E STIN A TIO N S
TECH WIDESPREAD VERIFIED FASTEST RE-ROUTING
ADVANTAGE DELIVERY RETURNS CASHBACK24 Our ridersreroute
Rated # 1 COD Portal 450+LOCATIONS according to
13+API & PLUG-INS DEDICATEDSUPPLYCHAIN
INCREASE YOUR HOURS customers’
DELIVERYRATIOBY5% ENHANCE YOURCASH whereabouts asper
FLOWS BY92% their request
A Trax Publication. All RightsReserved-2021
360 DEGREEE-COMMERCE
FirstandLastMile Warehousingand CallCenter Channel
Deliveries Fulfilment Solutions Management
Our First and Last mile We manage your Inventory Our call center solution A ‘one-window’ solution
logistics range across a through our complete takes care ofyourorders which provides you the
widespread network with portfolio of fulfillmentsolutions. as well as returns convenience of fulfilling
efficient Returns We ensure proper confirmation. And orders generated from
Management as well as management and quality provide the best multiple sources. Beit your
Reverse LogisticsSolution. checks throughout our experience to you and own online store or a
processes with complete your customers. different marketplace
authentication in our WMS altogether. We willmakeit
systems. happen
A Trax Publication. All RightsReserved-2021
BULKMOVEMENTS
With a dedicated Supplychain
network, we are able to move
bulk shipments ranging from
Furniture to Pharmaceuticals or
FMCG to Farm-Fresh produce
swiftly and efficiently across
Pharmaceutical F-M-C-G Pakistan.
Furniture
A Trax Publication. All RightsReserved-2021
E-FULFILMENT
OmniChannel
Fulfilment
An expansion on the Multi-Channel
Retailing, our Omni Channel Fulfillment
Solutions make it possiblefor yourbusiness
to extend your reach. We will assistyour
WarehouseManagement
business in giving consumers various
We at Traxoffer you a complete range of
channels through which they can have
Warehouse Management Solutions. Our
the best of convenience in theirshopping
solutions range in Receiving, Tracking,
experience.
Storing, Picking, Shipping and right down
to Dispatching. And complete witha flow
of continuous updated information that
keeps you in touch with your Business.
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INTERNATIONAL Traxoffering internationaldeliveries
in 232countries & territories.
DELIVERY
A Trax Publication. AllRightsReserved-2020
MILESTONES
Consolidation Growth Evolve
Deployment
360+ vehicles serving over With an ever growingcapacity
Commenced Operations Infrastructure 400 destinations and withe- of infrastructure and services,
with 200 destinations
development thefocus fulfillment, we are enabling we are cementing our place in
with an independent access to online shopping the industry as the goto place
leading up to 350 supply chain route
destinations by June2018 across a diverse customer for your needs when it comes
launched base to logistics
2018-2019 2019-2020 2020-2021
2017-2018
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2
500+ CRM app
Launch Halfa Deploymentof StrikingDaily
Customers launchedfor Launched
million SaaSsolutions 20,000
July2017 served better fulfillment
Shipments for logisticsand consumer
First 100 customer hubs across
fulfilled distribution touchpoints
Customers experience Launched Karachi
companies Deployment of
reached New, state of Customized
Walk-in Initiatedtelco International
the artbooking Warehouse
Bookings Logistics with business,serving
portal Sonic Management
launched Telenor 232 countries
launched System
across theglobe
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OUR STRENGTH
Safe and Secure
InternationalDelivery
20+ TonsDailyIntercity acrosstheworld
MovementCapacity 15+ TonsDailyLast
Mile Capacity
1+ Ton DailyLight
ShipmentCapacity
33Fulfilment
Centers
4M+
2,000+B2B
Shipments
Clients
Delivered
40+ Customer
SupportAgents Rs. 6B+
CashTransactions
A Trax Publication. AllRightsReserved-2021
WHY TRAX
Value addedServices
• Try n Buy
• DeliveryIntercept
Swift Cash Payments • Warehousing
• Fastest cashbackin
the industry
Own Transportation network
• Nation wide transport
State of the artTechnology
infrastructure to support
• Cloud systems and operations with no
applications forseamless dependency on thirdparties
flow of information
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BRANDS WHO’VE TRUSTEDUS
11
ATraxPubliccatioonn.AAlRRigghhttssRReesseerrvveedd-22002201
OUR
TECHNOLOGY
A Trax Publication. All RightsReserved-2021
Network ManagementModule
with classification of
Destinations
Returns Management and
Reverse LogisticsModule
Complain Management
Module with Customerand
Agents
Financial ManagementModule
• Reimbursements & InvoicesMOP
• Recovery view fromStationsand
Riders
• Petty Cash Sub-Module
Packaging MaterialOrdering
NETWORK Module
MANAGEMENT MODULE
Customized reports for
Customers & Staff
Customized Solution (Sonic
Logistics) solely targeted
towards old-schoollogistics
A Trax Publication. All RightsReserved-2021
Designed tocater stock,manage
inventory and processorders
Fully Customized Facilityand
Storage ManagementModule
Catalogue Management Module for
generating Stock Request and Order
Request through Form,Excel&APIs
Stock Receiving, Item-wise
Barcoding, Quality Control
Management Modules
WAREHOUSE Stock placementtodedicated
Storage Mediums
MANAGEMENTSYSTEM
Order Receiving, Picklist
Management, OrderPacking,
and Dispatch Management
Modules
Invoicing Module based on per Product
/ per Square FeetStorage
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Separate First Mile,Supply
Chain and Last Mile
Updatingstatuses Firstand LastMile:
• Pickups/Deliveries sorted byGPS
• Navigation toLocation
• In case of Not Pick / Undelivered -> Pictorial
Verification and relevant Status and Reason Marking
Hybrid Application, Rider continues to
MOBILE Pick/Deliver without having an active
APPLICATION connection
Three-layer delivery updates and
verified updates
A Trax Publication. All RightsReserved-2021
FIRSTMILE/LASTMILEJOURNEY
1 2 3 4
Consignee Shipperbooks Bookingat Pickup
ordersfrom order post Sonic assignedat
website registrationat Bolt
sonic
5 6 7
Pickupstatus Arrivalat Debriefingvia
updated Sonic linkage
through Bolt throughSonic
& Bolt
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FULFILMENTJOURNEY
1 2 3
Customer Place order Pick/ Pack
Placeorder request for ship via
on Site Fulfilment Marco
4 5 6
Request Delivery Deliverystatus
completevia Assignedvia updated via
Sonic Sonic Bolt
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Reserved-2021
COMMERCIALS
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RUSH
Weight Slab Within City Zone A Zone B Zone C Zone D
Up to 0.5Kg 120 165 175 185 200
0.51 to 1.00 Kg 150 180 195 205 220
Additional Kg 100 100 100 100 100
Return Charges 50 100 100 100 100
Insurance
- - - - -
*Fuel Surcharge 18%
* Sales Tax will applicableon above rates.
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SWIFT
Weight Slab Within City Zone A Zone B Zone C Zone D
Up to 3 Kg 180 180 180 185 195
Additional Kg 60 60 60 60 60
Return Charges 50 100 100 100 100
Insurance
- - - - -
*Fuel Surcharge 18%
* Sales Tax will applicableon above rates.
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SAVER PLUS
Weight Slab Within City Zone A Zone B Zone C Zone D
Up to 5 Kg 250 250 275 300 350
5.01 to 10 Kg 300 300 350 400 450
Additional Charges 30 30 30 30 30
Return Charges 50 100 100 100 100
*Fuel Surcharge 18%
* Sales Tax will applicableon above rates.
A Trax Publication. AllRightsReserved-2021
CASH HANDLINGCHARGES
RATE SLAB CHARGES
0-3000 0
3001-5000 100
5000-10000 200
10000-30000 300
30000-1000000 1%
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ZONEWISE
CITIES
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RUSHZONEWISECITIES
Over Night Destinations
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TERMS &
CONDITIONS
A Trax Publication. All RightsReserved-2021
GENERAL TERMS&CONDITIONS
TRAXhas a standard account opening procedure forthe account
1 Account Registration &
Shipper Signup
activation.
• Toregister for the account opening, log on to trax.pk/cod.
• Once the processhas been done, our representative will call the
customer to activate the account.
• Shipments booked before 03:00 PM on TRAX portal will
2 Delivery Charges on
Shipments
be picked, packed & dispatched (handed over to the
last mile) the same day.
• Shipments booked after 3:00 PM will be Picked on the
next workingday.
• Payments for every delayed shipment will be
reimbursed to the customer within 24 hoursof the
delivery.
• Payments will be facilitated through IBFTonly.
• Please note that all the charges pertaining to each
shipment will be deducted at the time of payment.
3 Payments & Invoices
• Shipper will be all responsible for the packaging of their shipments & it should be
•
tacked/sealed with the TRAXlabels pasted on it.
TRAXoffersflyers in all three sizes.Small13*9.5in, Medium 18*12in, Large 20*14in. Flyerscan
only be requested after your account opening & firstrequest of flyers delivery willbe done
on cash only. (future requests can be adjusted in account)
Shipper can use their own branded/non branded flyers & in should be fully sealed, avoid
using transparentpackaging.
4 Packaging
• Flyersfrom any other vendor, (courier company) would not be accepted & such shipments
willbe hold in operationsat the time of shipment arrival.
A Trax Publication. AllRightsReserved-2021
CLAIM POLICY
S.No Claim Type Cut-off Pre-Requisite Action
1 Damage +Short Content Within 24Hours. Product details +Marketing For all the damage & short content at delivery,
on Delivery(Consignee). picture +Damage parcelpicture shipper must inform through claimformwithingiven
by consignee +Invoice. cut-off time.
2-a Lost –Booked notarrived. 4 Days of Booking. Scanned signed receiving sheet+ For all the shipments booked but not arrived at Trax,
invoice. shipper mustinform within given cut-off time.
2-b Lost –Afterarrivalbefore 45Days. Product details +Marketing For all the shipments arrived at Trax office but not
delivery. picture +invoice. delivered or returned, shipper must inform within
given cut-off time.
3 Theft &Snatching. 2 DaysNotice. Product Details. No Claim
4 Weight Dispute. 2 Days of Arrival. Product Details +Picture +Actual Claim amount disburse upon calculation & shipper
weight of product +or Alternate canclaim it within given cut-off time.
CN ofsimilar product
5 Tariff. 2 Days of Invoice. Proposal copy +CalculationError. Claim amount disburse upon calculation & shipper
can claim it within given cut-off time.
6 Damage +Content Short 24Hoursof Return. Product details +Picture +Invoice. Shipper can claim any damage shortcontent in
Return (Shipper). return shipment within given cut-off time.
A Trax Publication. AllRightsReserved-2021
• IfCOD amount is0-25,000/-claim would be up
to 80%of productcost
• IfCOD amount is25,000+,Traxwill not
Claim Policy
entertain anyclaim
• Shipper using Trax flyers or approved
packaging only then the claim will be
entertained
• No claim will be entertained in case of theft
snatching
NOTE • Total claim processing time is15workingdays
Flyer/Packing intact and mishandled
at the time of return, shipper needs
Flyer/Packing intact while to write broken received on return
delivery- claim amount wil beup receiving documents-claim amount
to 80%of the product value wil be up to 50%
Packing intact and no
mishandling- no amountdisbursed Flyer/Packing burnt ordamage:
claim amount wil be up to80%
of invoice
A Trax Publication. AllRightsReserved-2021
Acknowledgement & Signature
Ihereby accept all the terms & conditions mentioned in thisproposal along
with the agreed upon rates mentioned within.
Name
Company Name
Designation
Sign &Stamp
A Trax Publication. AllRightsReserved-2021
A Trax Publication. All RightsReserved-2021
