4/11/23, 12:35 PM Customer Registration Form
Customer Registration Form
Company DIB City Faisalabad
E-mail Address delightinbox.ss@gmail.com Nature Of Account Cash on Delivery Account
Address delightinbox.ss@gmail.com Bank Name Habib Bank Limited
Person Of Contact Sara Anwar Account No. 23047900619103
Phone Number 1 0309-9595095 Account Title Muhammad Maroof Ajmal
Phone Number 2 0303-0029330 IBAN Number PK75HABB0023047900619103
CNIC Number 33100-2992223-2 Payment Cycle Daily
NTN Number Sales Person Syeda Saroosh
URL https://www.instagram.com/delightinbox/
Product Type Jewellery
Expected Average Shipments 1
Shipping Mode Rush
Weight Charges
Range Range Weight Local National Charges National Charges National Charges National Charges
Up Down Addition Charges Class A Class B Class C Class D
0.01 0.5 0.00 120.00 165.00 175 185 200
0.51 1 0.00 150.00 180.00 195 205 220
1.01 10000 1.00 100.00 100.00 100 100 100
Cash Handling Charges
Range Up Range Down Charges
0 3000 0
3001 5000 0
5001 10000 0
10001 30000 0
30001 1000000 1%
Fuel Surcharge
Fuel Charges 25%
Return Charges
Local Zone A Zone B Zone C Zone D
10 10 10 10 10
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Shipping Mode Saver Plus
Weight Charges
Range Range Weight Local National Charges National Charges National Charges National Charges
Up Down Addition Charges Class A Class B Class C Class D
0.01 5 0.00 250.00 250.00 275 300 350
5.01 10 0.00 300.00 300.00 350 400 450
10.01 10000 1.00 30.00 30.00 30 30 30
Cash Handling Charges
Range Up Range Down Charges
0 3000 0
3001 5000 0
5001 10000 0
10001 30000 0
30001 1000000 1%
Fuel Surcharge
Fuel Charges 25%
Return Charges
Local Zone A Zone B Zone C Zone D
10 10 10 10 10
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4/11/23, 12:35 PM Customer Registration Form
Shipping Mode Swift
Weight Charges
Range Range Weight Local National Charges National Charges National Charges National Charges
Up Down Addition Charges Class A Class B Class C Class D
0.01 3 0.00 180.00 180.00 180 185 195
3.01 10000 1.00 60.00 60.00 60 60 60
Cash Handling Charges
Range Up Range Down Charges
0 3000 0
3001 5000 0
5001 10000 0
10001 30000 0
30001 1000000 1%
Fuel Surcharge
Fuel Charges 25%
Return Charges
Local Zone A Zone B Zone C Zone D
10 10 10 10 10
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Claim Policy
S.no Claim Type Pre- Cut Off Action
Requisition
1 Damage + Short Content on Within 24 Product details + Marketing picture + For all the damage & short content at delivery,
Delivery (Consignee). Hours Damage parcel picture by consignee + shipper must inform through claim form within
Invoice. given cut-off time
2-a Lost - Booked not arrived. 4 Days of Scanned signed receiving sheet+ For all the shipments booked but not arrived at
Booking invoice Trax, shipper must inform within given cut-off
time
2-b Lost – After arrival before 45 Days Product details + Marketing picture + For all the shipments arrived at Trax office but
delivery. Invoice not delivered or returned, shipper must inform
within given cut-off time
2-c Lost – Returned/Charges 3 Days Product Details + Marketing picture + For all the return shipments, which are not
Deducted. Invoice received physically to shipper.
3 Theft & Snatching 2 Days Notice Product Details No Claim
4 Weight Dispute 3 Days of Product details + Picture + Actual Claim amount disburse upon calculation &
Arrival weight of product + or Alternate CN# Shipper can claim it within given cut-off time.
of similar product.
5 Tariff 2 Days of Proposal copy + Calculation Error Claim amount disburse upon calculation &
Invoice Shipper can claim it within given cut-off time
6 Damage + Content Short 24 Hours of Product details + Picture + Invoice Shipper can claim any damage short content in
Return (Shipper). Return. return shipment within given cut-off time.
Flyer/Packing un intact while delivery claim amount will be Up to 80% of product value. Flyer/Packing burnt + damage claim amount will
be up to 80% of invoice.
Flyer/Packing un intact and mishandled at time of return, shipper needs write broken received on Packing intact and no mishandling no amount
return receiving document - claim amount will be up to 50%. disburse.
Note:
If Cod amount is 0-25,000/- claim would be up to 80% of product cost
If COD amount is 25000+ Trax will not entertain any claim
Shipper using Trax flyers or approved packaging only then the claim will be entertained otherwise it will be rejected
No claim will be entertained in case of theft and snatching
Total claim processing time is 15 working days
General Terms & Conditions
The client must agree to the following terms and conditions:
TRAX Online (Pvt) Ltd. will act as an agent on behalf of the customer. We shall have complete legal authority to collect the cash and transfer the
ownership of goods to the consignee.
Copy of NTN Certificate will be required for account activation.
Taxes will be applicable on total shipment charges depending on the origin of shipments.
13% GST will be applied to the shipments originating from Sindh.
16% GST will be applied to the shipments originating from Punjab.
% Fuel Surcharge will be applied.
All the rates are subjected to change at any time. However, customer will be informed 2 weeks prior to the incorporation of the change.
During the transit, if any government agency like CAA, FIA inspect the shipment for security or regulatory reasons, customer will be responsible to
provide the relevant documents.
Customer should not move or ship any of the below mentioned items through TRAX Online (Pvt) Ltd.
Currency, jewelry, Bullion, Antiques, Liquor, Stamps, Precious Metals, Precious Stones, Works of Art, Fire Arms, Plants, Drugs, Explosives, Animals,
Perishable goods and items, Negotiable Instruments in bearer form, Lewd Objects, Obscene and Pornographic Material, Industrial Carbons and
Diamonds, hazardous or combustible materials, and all other items/articles restricted by IATA (International Air Transport Association), ICAO
(International Civil Aviation Organization) and any item whose distribution is regulated by law or by any statute of the Provincial or Federal
Government. TRAX will have full legal authority to act against the customer in case any such item is found in any shipments.
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In case any such prohibited/fake product is distributed/transferred/shipped/ couriered via TRAX Online, and TRAX Online or any of its employees
face any legal charges in lieu of such shipment, shipper shall be solely and fully responsible for it and shall fully indemnify TRAX Online in this
regard. Moreover, such indemnification shall not relinquish the legal and constitutional right of TRAX Online to take legal actions/raise claim against
shipper for grievance caused due to said shipment.
Any illegal and immodest product (if any) exchange shall be the responsibility of shipper and its consignee and shall not be the responsibility of Trax
Online.
Shipper and its consignee shall indemnify Trax Online from any legal claims arising against each other in light of such exchange.
TRAX Online (Pvt) Ltd. may add new terms & conditions at any point in time.
Acknowledgment & Signature
I hereby accept all the terms and conditions mention above along with the agreed upon rates mentioned within.
Rates Added By Shipper Signature
Syeda Saroosh
Company Stamp
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