IT support engineer with FIve years' experiences as Senior System
Administrator/IT Support Engineer in Food Beverage and Retail
Industry.As a key contributor to the business, I have driven the
operations and worked closely with the business units and senior
management.
VIMAL Work History
KUMAR 2018-05 - IT Engineer
IT Engineer
Current Alqubaisi Group, Dubai, Dubai
· Managing information technology and computer
Contact systems
· Controlling and evaluating IT and electronic data
Address
operations
Dubai, DUBAI, 75899
· Manage information technology and computer
Phone systems
055 935 3840 · Plan, organize, control and evaluate IT and
E-mail electronic data operations
vimal.013@gmail.com · Manage IT staff by recruiting, training and
coaching employees, communicating job
expectations and appraising their performance
Skills · Design, develop, implement and coordinate
systems, policies and procedures
WINDOWS 95, 98, 2000, XP,
· Ensure security of data, network access and
WINDOWS 7, 8, 10,
backup systems
· Troubleshooting and resolution of Network device
Microsoft office, excel, issues.
Outlook 2007,2013,2016 · Configuration and Troubleshooting of Cisco VPN
Office 365 and Cisco any connect.
TCP/IP protocol · Strong Client service orientation combined with
excellent ability to work under critical issues.
Switches and routers · Troubleshooting and resolution of Desktop/
Laptop/Workstation/Printer/Scanner through Remote
Server Maintenance
Desktop sharing and one on one phone
Troubleshooting And conversation.
Resolution · Have an experience of working for Technical
process –
Remote Support
POPs retail Software, SonicWALL VPN
Languages 2015-03 - IT Administrator Assistant
2018-04 Alqubaisi Group, Dubai, Dubai
English
Implementation, Analysis, Troubleshooting of
Malayalam LAN/WAN Network Systems
Hindi ·Familiar with MS SQL Server, Active Directory
Services (ADS), Domain Controller, Users and Groups.
Managing DNS, DHCP, Group Policy, Terminal
Software Services, Backups.
Configuration of Routers, Switches, DDNS, Port
POS BANK RETIAL SOFTWARE
forwarding.
LITHOS ERP MODULE Installation and configuration of all types of Printers,
Scanners & other Hardware Devices.
Installation and configuration of MS outlook.
Work on and troubleshoot multi operating system.
Installing LAN Cables.
Managing and supporting the POS & retail
Inventory/Payroll/Accounts software: Mycom &
Netsoft.
Assemble and network connectivity on-site for kiosks.
Assist with testing and troubleshooting of hardware
and backend server systems.
Support office IT infrastructure.
Maintain and update technical support
documentation, IT reports and policy.
2011-05 - IT Administrator
2015-05 Vishwa Transcription, Kochi, Kerala
Server & Network Administration.
Providing the desktop system administration and
support to the network.
Testing the network for weakness.
Managed 150 Computers daily.
Installing and implementing security programs.
Analyzing system logs and identifying potential issues
with computer systems.
Troubleshooting malfunctions of network hardware
and software applications, telephones, and security
systems to resolve operational issues and restore
services.
Applying operating system updates, patches, and
configuration changes.
Education
2013-05 - MBA: Information System Management
2014-05 Bharatiyar University - Koch Kerala
2003-03 - Bachelor of Science : Bachelor of Computer
2006-03
Application
MG University - Kottayam Kerala
Certifications
MCSE
CCNA
Personal Details
Date of Birth: January 13, 1986
Marital Status: Married
Nationality: Indian
Passport Number: R8128691
Driving License: UAE
Visa Type: Employment Visa
