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Improving Communication

Effective communication is important for building strong relationships and completing projects in the workplace. It involves understanding not just the information shared but also the emotions and intentions behind it. Good communication also requires active listening to fully understand messages and make others feel heard. The objectives of the document are to identify communication norms and responsibilities in the workplace, reduce blocks to effective listening, and understand the role of informal communication. Communication takes up about 70% of work time and is essential for any workplace. It can help address safety, productivity and morale issues by facilitating team-based problem solving. The document discusses communication rules and responsibilities in different workplace settings.

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Kun Aoi
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34 views2 pages

Improving Communication

Effective communication is important for building strong relationships and completing projects in the workplace. It involves understanding not just the information shared but also the emotions and intentions behind it. Good communication also requires active listening to fully understand messages and make others feel heard. The objectives of the document are to identify communication norms and responsibilities in the workplace, reduce blocks to effective listening, and understand the role of informal communication. Communication takes up about 70% of work time and is essential for any workplace. It can help address safety, productivity and morale issues by facilitating team-based problem solving. The document discusses communication rules and responsibilities in different workplace settings.

Uploaded by

Kun Aoi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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OVERVIEW

Communication is simply the act of transferring information from one place, person or group to
one another. Effective communication is about more than just exchanging information. It’s about
understanding emotion and intentions behind the information. As well as being able to clearly
convey a message, you need to also listen in a way that gains the full meaning of what’s being
said and makes the other person feel heard and understood. In a workplace, having an effective
communication is the key to establish strong relationships and get important projects done. We
all struggle communicating with one another from time to time especially if you’re not a
talkative person. That’s why, improving workplace communication can lead to stronger teams as
well as stringer results.
OBJECTIVES
 Identify norms and responsibilities in workplace communication
 Identify and reduce blocks to effective listening
 Understand role of informal communication in the workplace
INTRODUCTION
Why communication?
 We cannot not communicate
One of the most important things we do at work is communicate with each other. It’s
been said that “we cannot not communicate” whether with words, gestures, body
language, or even silence – we are always communicating.
 Most of us spend about 70% of our time actively communicating
We communicate face-to-face or on the telephone; we communicate via computers,
cellphones, through social media like Messenger, Gmail and other platforms; we read and
write; we handle requests, we process paperwork, we respond to service calls, we deal
with customers. Communication is the essential function of any workplace.
 Effective communication can help reduce safely and behavior risk problems
As you might imagine, communication plays an important role in the issues we are
covering in this training. In particular, effectively team-based communication can help
buffer many of the safety, productivity, and morale problems caused by co-worker
substance and abuse or other problems.
 Concerns about how to talk to coworkers who may have problems that need help
We’ve included this section on workplace communication to help address some of the
interpersonal (person-to-person) issues that workers have told us concern them about
confronting or reporting an impaired co-worker. These issues include concerns about
personal responsibility, personal safety, workplace communication networks, and the
most effective communication strategies and techniques to use. These are the topics we
will address today.
Communication responsibilities/rules in different settings
In all walks of life, we face different communication settings. All settings have “rules” or
guidelines about how communication is expected to happen, what can be said, how it can be
said, and who can say it. These rules about how we should behave in communication settings
may be formal (such as the rules in city council meetings) or informal and traditional (such as
communication in families or among friends).
Exercise
Make three columns on a piece of paper or used paper. Label one column as A FRIEND’S
HOUSE another is A COURTROOM TRIAL, and the third one as A MOVIE/ CINEMA.
First off, how would you describe each of these settings – as formal or informal? How would you
describe a friend’s house? A courtroom? A movie/cinema?
Who is allowed to speak? As a friend’s house? The courtroom? Cinema?
Who or what governs who is allowed to speak?
How about, how you are allowed to speak – what are the rules?
When can you speak in each setting?
What responsibilities would you have in each communication setting?

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