AB INITIO

PRE-COURSE INDUCTION WORKBOOK

Name : …………………………………………………………………………………………………………….

Staff Number : ………………………………………………………………………………………………...

Cabin Services Departement AB INITIO INDUCTION BOOK - OCTOBER 2018 1

 Welcome to Qatar Airways!
Marhabaan Bikum fi Alkhutut Aljawiyat Al
Qataria………………………Welcome to Qatar Airways!

We are excited and looking forward to welcoming

you into our family of over 45,000 determined and
dedicated aviation professionals here at the world’s
leading airline - Qatar Airways.
CONTENTS
We trust that you too are excited and prepared to
start your new journey with us.
Section 1: Qatar
PLEASE DOWNLOAD the following on your phone
before you arrive in Doha:- The State of Qatar 04
Culture 04
• ORYX ONE PLAY APP.
• ORYX ONE Climate 05
Transportation 05
PROPRIETARY AND CONFIDENTIAL INFORMATION NOTICE Your first day with the Training Academy will be on a Shopping 05
Sunday at 07:30 am. Traditional Attire 06
The information contained in this document is Qatar Airways Proprietary information and is
disclosed in confidence. It is the property of Qatar Airways and shall not be used, disclosed to Your first three days with us will include; Expatriate Attire 06
others or reproduced without the express written consent of Qatar Airways. If consent is not Casual dress code in Qatar 07
given for reproduction in whole or in part, this notice and the notice set forth on each page of Meeting the QR family. Useful Arabic Phrases 08
this document shall appear in any such reproduction.
An overview of your role as a 5 star cabin
crew member.
Section 2: Qatar Airways
An insight into the operation guidelines of
Qatar Airways The Qatar Airways Logo 09
Cultural Intelligence (CQ) The Qatar Airways Brand 09
The Qatar Airways Subsidiaries 09
You will then begin your Initial Cabin Crew training Top 10 Timeline Highlights 10
with the Cabin Safety and Cabin Services teams IATA Airport Code Examples 10
respectively.
Airline Terminology 11
We trust that you too are excited and prepared to International Alphabet 13
start your new journey with us. The 24-hour Clock 13

Keep Well and See you Soon!

Section 3: Expectations
Cabin Services Training Department
Your Training Journey 15
Professional Style 16
Hair, Make-up, Nails and Accessories 18
Personal Hygiene 18
Tips on Adjusting to Your New Home 19

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 DOHA LIFE

CULTURE CLIMATE

Qatar summers is known for its intense heat and alternating dryness
Katara is located in the West Bay area of Doha and is a and humidity, with temperatures reaching 50°C (122°F). Temperatures
cultural village. It hosts many festivals and exhibitions, are moderate throughout the winter months, although possibly falling
most commonly in the amphi- theatre and contains a to 5°C (41°F). Rainfall is negligible, averaging 100mm (3.9in) per year,
variety of restaurants and cafes. and is confined to the winter months.

SHOPPING

SECTION 1:
QATAR

If you love shopping, then Doha’s the place for you! The shopping in
Qatar is fantastic. It is a place where you can choose between traditional
The Museum of Islamic Art houses a collection of Islamic and modern shopping. You can head out to the wholesale markets,
artefacts gathered from Spain, Egypt, Iran, Iraq, Turkey, browse through the souqs that huddle close together in the centre of
Moving to a foreign country is one of the biggest life transitions you Being a Muslim country, local traditions and practices still India and central Asia. Doha, or enjoy the luxury of Doha’s first class malls.
can ever make. While it is challenging, it can also be an immensely prevail and foreigners must be considerate of the culture. The
rewarding and enriching experience. Whether the move is for most significant time of the year is Ramadan.
business purposes or for personal reasons, being well prepared will TRANSPORTATION
make your transition easier, and much more enjoyable. Doha is a safe, family friendly place to live. The expat
community is diverse, and with so many things to do in
Qatar (pronounced KAH-ter) occupies a small peninsula that extends Doha, it’s easy to make friends. There are clubs for a range of
into the Persian Gulf from the east side of the Arabian Peninsula. interests such as scuba diving, Latin dancing, yoga, spinning
and a lively art, music and film scene.
Doha, translates as “the big tree”, it is the capital city of the State of
Qatar and has a population of over 2.5 million residents. You will discover hidden gems during your journey;
sometimes you’ll find them in the small alleyways of the Souq
(marketplace), sometimes in the vast gleaming sands of the
desert or right in the heart of town.
The primary means of transportation in Qatar is by road, due to the
TOP 10 PLACES TO VISIT
Fanar Qatar Islamic Cultural Center offers Arabic very cheap price of petroleum. To get around town, there are plenty of
language classes for non-Arabic speakers as well as government owned Karwa taxi’s available at reasonable prices. Uber
other courses such as Sharia law and Calligraphy. and Careem is also hugely popular.

FACTS ABOUT QATAR

Qatar is ruled as an absolute monarchy by the Al Thani family.

Qatar is the biggest exporter of natural gas in the world, has the fastest growing economy and has the highest per
capita income than any country in the world. Oil and Gas is the main source of revenue for the State of Qatar. With
Doha Corniche Museum of Islamic Art Villaggio Mall Banana Island Souq Waqif the 3rd largest proven gas reserves.

Every year, Qatar National Day is celebrated on 18th December. Some of the other annual national holidays are
National Sports Day, Eid Al Fitr and Eid Al Adha.

Arabic is the national language of Qatar but due to a large expatriate population that resides here, English, Urdu,
French, Malayalam and Tagalog are also widely used.

Weekends in Qatar fall on a Friday and Saturday.

The Qatari Riyal is the currency of the State of Qatar.

Qatar will be hosting the 2022 Football World Cup. It will be the first time that such a sporting event has been
Sealine Beach The Pearl Qatar Wakra Souq Aqua Park Aspire Zone organised in the Middle East.

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 MORE ABOUT QATAR CASUAL DRESS CODE IN QATAR

Qatar is an Islāmic country and people dress in a traditional way. Although there is no written dress code for foreigners, it is
recommended that you wear modest and conservative clothing, keeping in mind the Islamic culture.

The region’s hot climate and customs call for an informal but smart way of dressing. As you are entering a multi cultural environment,
definition of comfortable clothing and personal style will vary. In order to guide you, here are some recommendations to keep in mind
when selecting your attire.

TRADITIONAL ATTIRE
FEMALE MALE

WOMEN Shoulders and knees should be covered. You should avoid While staying comfortable, you should be dressed appropriately.
Cover themselves with a black cloak called an wearing clothes that will draw unwanted attention like spaghetti Clothing that should be avoided includes sleeveless shirts, shorts,
“abbayah” and cover their hair with a scarf called straps, see-through clothing, off the shoulder and low cut blouses, tight clothes, very low waist or saggy pants.
a “sha’ila”. Younger women usually choose a veil mini or short skirts, shorts, tights, outfits with midriff exposed or
called a “hijab” which covers the head. tank tops, tight clothing and sleeveless dresses. Appropriate clothes to wear:

MEN Appropriate clothes to wear: Trousers – Chinos and cargo pants or knee length shorts.
Wear a robe called “thobe” or “dishdasha” and
cover their heads with an embroidered cap Trousers – Chinos pants, bell-bottom pants, palazzo pants, Capri Tops – Long sleeved shirts, button down shirts, T-shirts, polo shirts
called a “gahfeya”, on top of which they place pants or full or ¾ length trousers. or sweaters.
the “ghutra”. The ghutra is held in place with a
double black coil called an “iqbal”. Skirts – Covering the knee, loose fitted such as pencil skirts or Comments:
A-line skirts. If opting for jeans, your denims should look smart, fresh and sharp
with no tears or holes.
Dress – Sundresses that are not revealing or wrap dresses with
modest neck line.

Tops – Blouses with modest neckline, button-down blouses,

Both men and women should be vigilant about dressing
short- sleeved t-shirts, polo shirts.
decently during the holy month of Ramadan.

Proper business attire has to be worn when visiting any Qatar

Here are some valuable wardrobe suggestions: Airways premises.
Pashminas are handy to cover shoulders and can used
for multiple purposes such us when visiting places that
require discreet clothing and while being indoors in air-
conditioned environment.

Boleros and cardigans (not transparent) are ideal to

enable you to wear strappy tops and dresses and still
keep your shoulders covered.

USEFUL TIPS

EXPATRIATE ATTIRE Dress modestly at all times. Normal swimwear (including bikinis) are acceptable on the beach or by the pool, but t-shirts
and discreet covering of the legs is advised when moving away from these areas.

As we are all visitor’s into the State of Qatar, we Never drink alcohol in public. Alcohol is available in 5-star hotels and bars.
must respect local laws and customs and abide by
It is considered insulting to sit in such a way that the soles of your feet are pointing at a Qatari host, or to sit with your
these at all times. We must always dress modestly
back towards other guests.
in public places and always make sure our bodies
are covered from the shoulder to the knee. Don’t hand or accept items with your left hand, and if you’re eating with your fingers, use only your right hand.

Don’t take photographs of military installations or women dressed in traditional attire.

When in public, we must also refrain from making
any gestures, reciting songs, uttering indecent Make sure you always drink plenty of water. You are advised to drink bottled mineral water only.
phrases or participating in obscene acts by any
means in or near any public area. Remember to cover your head and use high-factor sun block on all exposed skin, including the tops of your feet,
because the sun can be very fierce during summer.

Don’t go barefoot in the sand and sea. Stonefish are rare but may be found along the shorelines.

Evenings are an ideal time to explore the town. Qatar is one of the safest places you’ll find in the world;
so don’t be afraid to go out at night.

You’ll often find people offering you a lift. Be wary when accepting such offers.

When dressed in traditional attire, men are served before women.

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 Qatar Airways has been awarded the impressive 5-star rating by Skytrax
and in 2011, 2012 and 2015, the Company was awarded the prestigious
USEFUL ARABIC PHRASES
WORLD’S LEADING AIRLINE award by Skytrax.

ENGLISH PHRASE ARABIC PHRASE

Greeting Salam ale koum / Ale koum salam (reply)

Good morning Sabah el khair / Sabah el noor (reply)
Good evening Masah el khair / Masah el noor (reply)
What is your name? Shoo esmak (male) / Shoo esmik (female)
Thank you Shukran
You are welcome Afwan
Goodbye Ma’a salama
No problem Mafy mushkila
Sorry A’asef (male) /asfa (female)
Yes Na’am
SECTION 2:
No La’a
Good Tamam QATAR AIRWAYS
Newspaper Jareida
Drink Shrab
Coffee Kahwa
Milk Halib
Qatar Airways is the flag carrier of Qatar. Headquartered in Qatar Airways Towers 1 and 2 in Doha, it operates as a hub
Juice A’assir and a bespoke network, linking over 170 international destinations from its base in Doha using a fleet of new aircraft.
Ice Thalj
Water Mai The airline employs more than 21,000 people from 169 different nationalities. 16,000
employees work for the airline directly while the other 6,000 work in the airline’s subsidiaries: Qatar Airways brand
Tea Chai
TAGLINE
Sugar Sukkar Going Places Together

Orange Bortuqal Qatar Airways Holidays Qatar Aviation Services

VISION
A world class global brand
Apple Tofah
MISSION
Pineapple Ananas Excellence in everything we do
Mango Manga Duty Free Internal Media Services
PROMISE
Tomato Tomatum A world class international airline
offering 5-star travel experience of
Chicken Dajaj exceptional quality and comfort

Red Meat Laham Cargo Qatar Distribution Company VALUES

Pride in Qatar
Fish Samak Customer First
Driving Excellence
Vegetables Khudrawat Honest & Loyal
One Team
Fruits Fawakih Qatar Aircraft Catering Company Executive Jet
Dessert Halawiyat
Little Shwai
Enough Bas Qatar Airways logo

Finish Khalas The Oryx is a large long horned antelope and is one of the world’s rarest mammals.

Toilet Hammam With all the other airlines in the Gulf depicting the power and swiftness of the falcon as
their logos, Qatar Airways has selected the Oryx in line with its thrust to emerge as an
airline which sets new trends and new beginnings.

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 TOP 10 TIMELINE HIGHLIGHTS AIRLINE TERMINOLOGY

1994 Qatar Airways was founded. Please familiarise yourself with the terms and definitions below.

1996 Our current Group Chief Executive, His Excellency Mr. Akbar Al Baker, was appointed to head Qatar Airways and
re-launched the airline in 1997.
TERM DEFINITION

AFT or REAR Back of the aircraft

2000 Privilege Club is introduced as the Qatar Airways frequent flyer programme.

FWD or FORWARD Front of the aircraft

2004 Qatar Airways joins a small elite group of airlines to be awarded the prestigious 5-star ranking for service excellence
by SKYTRAX, the independent airline industry auditors. FUSELAGE Body or framework of the aircraft

2013 Qatar Airways joined the oneworld alliance becoming the first airline in the region to join any airline alliance. BULKHEAD Partition walls between cabins

GALLEY An aircraft “kitchen”

2014 Hamad International Airport opened, the new home of Qatar Airways.
Our all-Premium Business One A319 aircraft began service to LHR.
Container or designated area in the galley/cabin to secure baggage,
Our first A380 Super-Jumbo arrived. STOWAGE
service items or equipment

2015 Launch customer of the A350 XWB aircraft and our inaugural flight was to FRA. EMBARK To board the aircraft
The Airline of the Year by SKYTRAX for the third time.
DISEMBARK To leave the aircraft
2016 The World’s Best Business Class 2016 by Skytrax.
AMENITIES Items for customer use, e.g. tissues, soap, night kits, etc.
2017 World’s Best Business Class Skytrax World Airline Awards.
A storage box in the Galley that contains items and imperishable food
Airline of the Year Skytrax World Airline. ATLAS BOX
items. Holds two atlas drawers
Best Airline Innovation of the Year award – Qsuite ULTRAS 2017 (Ultimate Luxury Travel Related Awards)

ATLAS DRAWER A drawer used for storage of dry items in the atlas box
2018 World’s Best Business Class - TripAdvisor Travelers’ Choice Awards.
Launch customer of the A350 - 1000
Food items such as coffee, cheese biscuits, etc. loaded in an atlas box
DRY STORES
inside standard containers

PILLOW PACK A pack used to brew coffee in the coffee maker

IATA AIPORT CODE EXAMPLES
MEAL CART A service cart containing pre-set meals

BEVERAGE CART A service cart with drawers containing soft drinks and juices
CITY COUNTRY IATA AIRPORT UTC
BAR CART A service cart with a drawer containing alcohol

New York USA JFK John F Kennedy International S-4 W-5 BI-CLASS 2-class cabin aircraft e.g. Business and Economy
London UK LHR London Heathrow S+1 W+0
TRI-CLASS 3-class cabin aircraft e.g. First, Business and Economy
Bangkok Thailand BKK Suvarnabhumi +7
Melbourne Australia MEL Melbourne S+11 W+10 FC First Class
Doha Qatar DOH Hamad International Airport +3
JC Business Class
Mumbai India BOM Chatrapati Shivaji International +5.30
Johannesburg South Africa JNB OR Tambo International +2 YC Economy Class

SH Short Haul flight (flight duration up to 1hr 30mins)

MH Medium Haul flight (flight duration from 1hr 31mins to 5hrs)

LH Long Haul Flight (flight duration from 5hrs to 10hrs 40mins)

ULH Ultra-Long Haul Flight (flight duration above 10hrs 40mins)

HIA Hamad International Airport

PTC Passenger Terminal Complex

QROC Qatar Airways Operations Center

ROSTER Monthly schedule

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 TERM DEFINITION INTERNATIONAL ALPHABET

QR Qatar Airways
The international alphabet is used to make sure that information is passed accurately during communication. This information is
particularly important in making sure you get on the correct aircraft for your flight, when there are several similar aircraft parked side-
US/INOP Unserviceable/Inoperative (item or equipment not working)
by-side.
PIL Passenger Information List

YNPG Young Passenger (12-15 years old travelling alone)

UMNR Unaccompanied Minor (5-11 years old travelling alone)

VIP Very Important Person

ALPHA BRAVO CHARLIE DELTA ECHO FOXTROT
Commercially Important Passenger (supports Qatar Airways
CIP
commercially, e.g. travel agents)

PAX Passenger/Customer

UPGRADE (UPGD) or Change class of customer from one cabin to another, e.g. from economy
DOWNGRADE (D/G) to business (upgrade) or vice versa (downgrade)

TRANSIT Aircraft stops on ground between sectors

GOLF HOTEL INDIA JULIET KILO LIMA MIKE
SECTOR From take off to landing of a flight, e.g. Doha to Bangkok

OUTBOUND/EX-DOHA The flight from Doha to any destination

INBOUND The flight from any destination to Doha

Doha is the base (or home) station, all other stations in the network are
DOWNROUTE
referred to as route

Standby; Cabin Crew duty where you are ready to be called out to NOVEMBER OSCAR PAPA QUEBEC ROMEO SIERRA TANGO
SBY
operate a flight from the airport, hotel or your accommodation in Doha

TBN To be notified – for roster or flight assignment changes

DHD Deadheading; Cabin Crew on duty that fly as a passenger

STD Scheduled Time of Departure

ETD Estimated Time of Departure

UNIFORM VICTOR WHISKY X-RAY YANKEE ZULU
STA Scheduled Time of Arrival

ETA Estimated Time of Arrival

IFE In-Flight Entertainment

INTERNATIONAL CLOCKS
PRIVILEGE CLUB MEMBER
Privilege Club is Qatar Airways’ frequent flyer program
(FQTV)
All airlines utilise the 24 hour clock in their schedules and timetables so be sure to familiarise yourself.
UTC Universal Time Coordinates

ATC Air Traffic Control

People involved in ground services regarding air conditioning, air traffic

GROUND HANDLING
control, tow truck, cargo loading, catering, fuel, etc.

12.01am: 0001hrs 3am: 0300hrs 6am: 0600hrs 9am: 0900hrs

(zero zero zero one hours) (zero three hundred hours) (zero six hundred hours) (zero nine hundred hours)
12pm: 1200hrs 3pm: 1500hrs 6pm: 1800hrs 9pm: 2100hrs
(twelve hundred hours) (fifteen hundred hours) (eighteen hundred hours) (twenty one hundred hours)

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 QUIZ

Let your intellect shine, let the rolling of brain race with every passing of minute. So if you think you have
that striking head loaded with knowledge then try & crack this Quiz.

TRUE OR FALSE
1. In Qatar, the weekend falls on Saturday and Sunday.
2. One of the Brand Values is to always put the Customer First.
3. The English translation of ‘chai’ is ‘coffee’.
4. On 30th October 2013, Qatar Airways joined the oneworld alliance.
5. PIL stands for Passenger Information List.

FILL IN THE BLANKS

1. The Capital City of Qatar is …….............……….…
SECTION 3:
EXPECTATIONS
2. ……...…… ………….....……………… …….............………… is the name of the main airport in Qatar.
3. The Arabic word ‘shukran’ translates to ……....………………… in English.
4. ‘Going Places Together’ is the brand ………....…………
5. The IATA Airport Code for London Heathrow is ………….............

MULTIPLE CHOICE
TRAINING OUTLINE - INDUCTION COURSE
1. The duration of a Medium Haul flight is: 6. The term ‘PAX’ is an abbreviation of:
i. Up to 1hr 30mins i. Customer
ii. From 1hr 31mins to 5hrs ii. Guest Your training Journey
iii. From 5hrs to 10hrs 40mins iii. Staff member
EQ
2. The time 1827hrs is equivalent to: 7. If it’s 5pm, the time on a 24 hour clock will be: 2 days

i. 8.27pm i. 0500hrs
Safety and Emergency
ii. 6.27pm ii. 1500hrs Procedures B777/787 Cabin Services
6 days
iii. 6.27am iii. 1700hrs Training
10 days
Grooming
3. YC refers to: 8. In the International Alphabet, S is pronounced: 2 days
SEP A320 Ditching
i. The First Class Cabin i. Sierra Welcome to 4 days 1 day
Qatar Airways
ii. The Business Class Cabin ii. Sugar Security Training
iii. Spice 2 days
iii. The Economy Class Cabin
Induction Graduation
2 days
First Aid Crew Management
4. A tri-class aircraft consists of: 9. The term ‘AFT’ means: 6 days 2 days
i. A one-class cabin i. The front of the aircraft
Cultural Intelligence Fire Fighting
ii. A two-class cabin ii. The middle of the aircraft 1 day
1 days
iii. A three-class cabin iii. The back of the aircraft

Dangerous Goods
5. A Young Passenger is a child travelling alone is: 10. If it’s 1.35pm, the time on a 24 hour clock will be: 1 day
i. Under the age of 5yrs i. 0135hrs
Medicals
ii. Between 5 and 11yrs ii. 1335hrs General Procedures 1 day
7 days
iii. Between 12 and 15yrs iii. 1350hrs

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 PROFESSIONAL STYLE
SHIRT

As you are entering an airline environment, the following dress code guidelines will assist you in maintaining a consistent and • Plain white in colour
professional image. It will alaso aid you in familiarizing yourself with the Qatar Airways Grooming and Uniform regulations. • Only long sleeved shirts may be worn
You are required to wear the below-stipulated attire, starting from your first to your last day of training.
INNERWEAR

• Plain white t-shirt with short sleeves and a

BLOUSE round neck line
• To be worn under the shirt
• Plain white in colour
• Sleeves to be either long or ¾ in length NECK TIE
• Not to be short sleeved or sleeveless
• Not to be see-through or low cut • Plain grey in colour
• Light, medium to dark tone (simple pattern is
acceptable provided it’s also grey in colour)
CAMISOLE • Slim styles are not advised
• Plain white or skin tone in colour
• To be worn under the blouse JACKET

• Black in colour
JACKET
• Black in colour TROUSERS

• Black in colour
SKIRTS • Business or suit trousers
• Black in colour • Length must cover the mid part of the back of
• To cover the knee the shoe
• Slits to be no more than 2 inches in length • Slim fit is not advised

STOCKINGS BELT

• Skin tone in colour • Plain black leather

• Plain with no designs • Large, flashy buckles are not advised
• Matte, not shiny
SHOES
SHOES • Black in colour
• Black in colour • Business style
• To be business style court shoes
• A minimum of 2½ inch heel SOCKS
• Plain black
HANDBAG
• Logos are not advised
• Black in colour
• To be of business style BRIEFCASE

• Black in colour
• Business style

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 HAIR, MAKE-UP, NAILS & ACCESSORIES TIPS ON ADJUSTING TO YOUR NEW HOME

Moving abroad is one of the hardest things you will ever have to do, the thought of stepping off the plane in
WATCHES a country where you don’t know anyone is a daunting prospect

• Wearing a watch is a mandatory requirement We thought we would give you 5 ways you can mentally prepare yourself before you step into the unknown.
• Dial colours to be black, white, brown, grey, gold or silver
• Strap colours to be black, brown, gold or silver
HAIR (Male) • Watch to be of moderate size, classic style and plain design
• No embedded diamonds or coloured stones are permitted
Please ensure that your hairstyle complements business attire. Prepare yourself Create a home away from home
Detailed information will be provided during training.
It should come as no surprise that the culture and lifestyle of Pick one or two items (preferably light ones) and take them with
Tips: the place you are moving to is very different from your previous you — no matter where you live as it will help you to settle into
• Should be clean, neat and tidy cultural background. As a result, you may find it hard to fit in and your new space. But don’t just settle, make your space feel truly
• Not to be close-shaved or spiky feel at home after you move. Prepare yourself mentally ahead of like home with things that remind you of home - things that make
• If coloured, must be closest to the natural hair colour and roots time by learning more about your future home. Before you get an you feel comforted. Hang photos of home, friends and family in
must be maintained in-person experience, take advantage of various sources to get a your space. Not only will they remind you of all you love, but will
MAKE-UP clear idea of what your life will look like once you move to a new help you feel secure when you’re still trying to settle in.
home. Learn as much as possible about the local tradition and
Please ensure that your make-up complements business attire. population. Be a tourist
Detailed information will be provided during training. Make-up
should compliment the natural skin tone. The minimum make-up Take it one step at a time Even though you’re now a resident, it’s a good idea to strike out
essentials are: on your own and do the touristy things. Go sightseeing. Stroll the
• Foundation Moving to a new city and changing jobs, both qualify as “major streets. Find out what it is about your city that makes it so special.
HAIR (Female) • Mascara (black) life changes”, and chances are you’re doing both at once. Don’t And while you’re taking photos and absorbing the local vibe, you’ll
• Blusher set unrealistic expectations for yourself - you probably won’t have also overhear what outsiders are saying about where you now live.
Please ensure that your hairstyle complements busines attire. • Lipstick (burgundy, deep red or deep pink) your new driver’s license and health card, a perfect apartment, Create new routines. Find out what shops you can find things at
Detailed information will be provided during training. • Nail Polish three new friends and a fantastic career opportunity the day you that is familiar, but don’t forget to try new things. Go to the gym
• No recommended brand arrive. That’s okay. Try stay mentally fit, be healthy, go to the gym to stay fit and have a clear mind.
Tips: and keep your mind sound.
• If coloured, must be closest to the natural hair colour and roots This well help you to stay focused and give you sound mental help.
must be maintained Schedule a regular time to catch up with loved
• Short hair must be neatly styled and cut to one length ones
• Medium length hair should be tied up in a ponytail
• Long hair should be styled in a French twist or bun It’s easy to miss your loved ones when you have conflicting
• If a bun is preferred, it should be worn with a hairnet schedules; especially romantic partners. Schedule a time every
OPTICAL GLASSES (if required) week, regardless of the time zone and/or the circumstances and
speak to each other on Skype (it’s free to download if you don’t
• Frame colours to be black, brown, gold or silver already have it).
• Frames to be of moderate size and plain design without
diamonds, coloured stones or flashy logos
• If contact lenses are worn, they are to be clear/transparent

HAIR ACCESSORIES

• Hair accessories may include combs, slides, clips, bobby pins and
hairnets PERSONAL HYGIENE
• To be plain, undecorated and in line with the natural hair colour.
• Ponytail and bun to be finished with a black scrunchie or satin
ribbon

NAIL POLISH

• Nails must be well manicured and polished at all times • Shower prior to each class.
• Coloured nail polish is to correspond with lipstick colour • Wash hair regularly.
• French manicure with white tips and clear nail beds is also • Shave daily (male).
permitted
• Remove body hair regularly. e.g. upper lip, arms, underarms,
legs (female).
• Use antiperspirant or deodorant.
• Brush and floss teeth regularly.
• Use mouthwash or breath mints after meals.
(chewing gum is not permitted)
EARRINGS (for Females with pierced ears) • Use clean and fresh undergarments and clothes for each shift.
• Wear a light perfume.
• Plain round yellow gold or white pearl studs should be worn
• Maintain hygiene throughout the day.

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 TELL US ABOUT YOUR FLIGHT EXPERIENCE 10. Find 3 crew members on the flight and identify their nationality. Ask them what is considered most respectful in their culture and
what is the common misconception of their culture.

Welcome on-board!
Your joining flight experience with Qatar Airways is about to commence. You must feel excited to become part of the family. We Nationality 1 .................................................................................
are confident that with your enthusiasm and willingness to shine, you will ensure that your journey into the world of aviation is an
extraordinary one. As you are of immense value to us, we are looking forward to working with you & as one of our valued team members,
please share your honest observations from your flight with us. Please answer the questions below.
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1. Could you please tell us what did you find on your seat when you boarded the aircraft?
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2. While you are seated, take a sneak peak into the seat pocket and tell us what items did you find inside?

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3. While customers are boarding, please observe your crew and tell us what did you notice them doing? ...............................................................................................................................................................................................
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4. Interact with the crew and ask them what items they have available for children on board.

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5. Enjoy your in-flight entertainment (IFE) and tell us some features you have explored on the system.
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6. How was your meal, hope you enjoyed our cuisine on board today? What choices were offered to you and what did you choose to
tickle your taste buds?
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7. While enjoying our 5 star cuisine, what items did you find out on our meal tray?
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8. Answering the natures call? What items did you have in the lavatory for your use?

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9. How was our on board hospitality? Did our crew welcome you and give you that 5-star customer experience? What are the qualities
that stood out from the crew?
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Why not introduce yourself to the Cabin Crew flight and let them know you’re joining us!

For example, “Hello, my name is … and I am delighted to be on my way to join this great team. I would Misconception .....................................................................................................................................................................
appreciate your support in assisting me with a few questions that will ensure my flight is a learning experience in ...............................................................................................................................................................................................
preparation for my AB Initio training. Please let me know when you have a moment. Thank you!”
Have a safe flight!
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20 AB INITIO INDUCTION BOOK - OCTOBER 2018 Cabin Services Departement Cabin Services Departement AB INITIO INDUCTION BOOK - OCTOBER 2018 21