Questions:
1. What's a time you had to deal with a difficult situation, and how did you handle it?
I remember when my customer complain with we, she said all her want and it’s uncomfortable for me to listen, i
just apologize about what her product which she bought not operate well, and I change her product to the new
one, and apologize again for uncomfortable situation, and then she thanks to me for what I handle the situation.
2. Tell me the time you face difficult guest
One day,
3. Describe yourself with one word
“Metta” that’s my middle name from Pali language, it’s Indian Subcontinent Ancient language means loving-
kindness, I wish what I can be a person who have full of loving-kindness and always helpful for another.
4. A couple of scenarios to talk in front of the group about
5. Tell me a situation when you had to multitask. Is there anything you fear about flying?
6. Why Emirates?
7. Your past Experiences?
8. Why do you want to work for Emirates?
9. What does best service mean?
10. What do you understand about this role?
11. How would you respond to a hotel guest with a booking but no room available and all other hotels are
booked too.
12. Use one word to describe yourself.
13. How you have used your initiative to go beyond your role and requirements?
14. How you build strong relationships with your team?
15. Describe when you had to remain calm under pressure.
16. Tell me a time you dealt with a difficult customer
17. Describe your last 3 jobs?
18. CV and situational bases questions with customers
19. Describe a time when you gave good customer service
Final interview was very laid back and relaxed. A member of the recruitment team will have a 1 on 1 chat with you
and go through your cv and ask you generic customer service questions.
20. 1. Introduce yourself 2. Experience in service industry 3. Why do you want to be a cabin crew 4. Explain
some situation that required a good team work 5. What will you do if the passenger rejects to wear a mask?
6. Please appeal myself
21. How i have given a solution to a problem?
22. Tell me about yourself? ... What are your strengths? ... What are your weaknesses? ... Tell me about your
dream job? ... Why do you want to work for our airline? ... Do you work better in a team or alone? ... How
would your friends or coworkers describe you?
23. What are the emirates ?
24. what does cultural awareness means to you?
25. What do you know about emirates? Why emirates? Teamwork and best customer service
26. Why would you like to work for Emirates?
27. Tell us about a time you made a suggestion to improve a business.
28. When have you encountered a difficult situation with a co worker
29. Tell me about your previous experience
30. Travel destinations, problem-solving, how you'd deal with a difficult passenger
31. What skills are important for cabin crew member?
32. why should we hire you?
33. : How do you work under stress condition, and can you give us an example?
34. Describe a time that you show respect for other cultures.
35. Tell me about the time you went above and beyond customers expectations
36. How much time would you spend planning the next sprint?
37. When have you encountered a difficult situation with a co worker
38. previous challenges in customer facing roles and how I handled them
39. How well do you work in a team ?
40. What are your Reactions in front of a difficult customer ? Tell us a story about a time you had to solve
problems in you work environment ?
41. Tell me about yourself. Stressful/difficult situations with clients/colleagues/boss at your previous work.
42. Why choosing this job and airline
43. How did you handle a difficult customer?
Update Assessment day :
First Stage: First Group Discussion
In the updated process following Emirates Airways' recent changes, participants are handed cards with different jobs
depicted on them and questions behind it. You are expected to choose a card, and discuss the skills or qualities
necessary for success in that role. Furthermore, you should articulate why you selected that particular profession.
Before giving your answer, it's necessary to represent yourself by giving next information:
- Your name
- Your age
- Your experience in hospitality and service in general
Second stage: English test
The test consists of two parts:
A Multi Choices questions - 10 in vocabulary and 10 in grammar
Compreension Test - text and 10 questions about understanding it
You will have 30 minutes for doing it.
Third stage: Second Group Discussion
New: There is no big changes, only topics and situations have modified.
For example:
1. You work at a hotel with two available rooms and six potential guests. Justify your selection of two
individuals.
2. You have three flight tickets remaining but need to choose three individuals out of five to receive them.
Explain your reasoning for each selection.
These are sample topics for the second group discussion, and there are various other variations.
Despite changes in themes and presentation nuances, the core principle remains unaltered - chose and explain
your decision.
Before giving your answer, it's necessary to represent yourself by giving next information:
- Your name
- Your age
- Your experience in hospitality and service in general
Final stage (personal interview) - without changes
