TESTS ANSWER KEY

7
Unit 1 1b
2a
LANGUAGE AND SKILLS TEST
3b
Language
4c
1
5c
1b
6b
2a
7b
3a
4c Writing
5d 8
6b Model answer
7b Dear Mr Kasaba,
8a I’d like to welcome you to the company and to let you
9d know that I’m arranging an induction day for you on
10 b Tuesday. Firstly, the Design Manager is going to
introduce you to the design team. After that, Ahmed
2
Barak, the Production Manager, is showing you the
1 ’m going to be
production process. After lunch, I’ll introduce you to
2 does your bus
the marketing team and finally we’re meeting the
3 is coming
customer service team.
4 going to get
Please contact me if you have any questions.
5 are you giving
Kind regards,
6 ’m going to talk
7 ’m going to make
8 ’m taking LCCI ENGLISH FOR BUSINESS
9 ’m not going to arrive Model answer
10 ’s not going to get Hi Sandra,
Mr McKeith has to change your visit next month to
3
attend the opening of his new factory. This is
1c
because there have been some delays with the
2a
factory and it isn’t going to be ready until 10th June.
3c
He’d like to know if you can change your plans to
4c
come in June or if you prefer to visit one of the other
5a
factories in Wales or Ireland in April. However, I
4 know you want to see the new factory so I don’t think
1b that would be an option.
2c I’ve looked at your diary and you definitely can’t go in
3b June because of the medical conferences, but the
4a first week in July is free. Shall I ask him to rearrange
5b it for then? He also wants to know if there’s anything
else you’d like to do while you are there.
5
We need to make sure that the delay doesn’t affect
1 know
our sales targets.
2 Firstly
Please let me know what you would like to do and I’ll
3 After
get back to Mr McKeith.
4 free
All the best,
5 best
Skills
Listening Unit 2
6 LANGUAGE AND SKILLS TEST
1a Language
2c
1
3c
1c
4b
2d
5b
3b
6c 4a
7b 5c
8a
6b
7c

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 TESTS ANSWER KEY

8a Writing
9d 8
10 b Model answer
Dear Mr Underfield,
2
Thank for your email inviting me to the launch party
1 First of all,
for your new product on Wednesday 6th October at
2 In addition,
the Museum of Design.
3 To start with
Unfortunately, I already have another appointment
4 for instance,
that evening and am unable to attend. However, my
5 as well as
assistant, Elise Deviers is free that evening and
6 While
would be happy to take my place.
7 While
I very much look forward to seeing you and the new
8 When
product when I next visit your company.
9 Previously
All the best,
10 then
3
LCCI ENGLISH FOR BUSINESS
1b
Model answer
2a
What makes a good advertising commercial?
3c
Advertising is a necessary part of the global business
4c
world today. If you do not advertise, how are your
5b
potential customers going to know what you are
4 selling? Choosing the most suitable commercial for
1 with your target market is vital. The growth in the use of
2 take smart phones and other digital devices means that
3 said/mentioned commercials can be seen everywhere and bad ones
4 feel are not easily forgotten as they are watched
5 listening repeatedly on the internet.
People say that there is no such thing as bad
5 publicity but, if a company has made a big mistake
1b with their commercial, then the negative points will be
2a
reinforced by people constantly sharing it on social
3c
media and the brand image will suffer. Several
4c
famous brand TV commercials have had to be
5b
withdrawn because they have upset audiences. For
Skills example, a well-known fast food chain designed a
Listening commercial aimed at children but accidentally used a
6 frightening animated character which scared many
1b young children.
2b Good commercials will raise brand awareness by
3c getting people to talk about it and therefore spread
4b the message about the product or service. The best
5b ones will be shared by millions of people. For me the
6c best commercials are the ones which make me
7a laugh. But using comedy to sell a product doesn’t
8a work for everyone: what some find funny may annoy
others.
Reading Targeting the right market today is more important
7 than ever. These days advertisers have access to
1a massive amounts of digital media to help them reach
2b their target market. Consequently, they have to be
3a even more careful about cultural and ethical issues.
4b Furthermore, advertising has to follow the law of the
5c country in which it is being shown, so there may also
6b be problems trying to use one advertisement
7a globally.
In conclusion, I think that as long as a commercial
leaves a positive long-lasting impression, it has
achieved its purpose.

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 TESTS ANSWER KEY

Unit 3 Skills
Listening
LANGUAGE AND SKILLS TEST 6
Language 1c
1 2b
1b 3c
2a 4c
3b 5c
4c 6a
5b 7c
6c 8b
7a
8a 7
9c 1b
10 b 2b
3c
2 4a
1 Could you tell us why you want to work for this 5c
company? 6c
2 We would like to know where you have worked 7b
before.
3 Can you tell me what you think your greatest Writing
strength is? 8
4 I would like to know how you would solve this Model answer
problem. Dear Mr Lefils,
5 Could you tell me who your previous employer I am writing to apply for the position of Junior Event
was? Manager and enclose my CV. I have just finished
6 We would like to know if you are prepared to work a degree in event management so I’m very interested
in another country. in this position.
7 Can you tell me who we need to contact for While at university, I organised several music events.
a reference? I am good at problem-solving and keeping calm and
8 I would like to know if you enjoy working in teams. I also had to recruit staff to help me with the events.
9 Could you tell us when you are leaving your current In addition, I used social media to advertise our
job? events.
10 Can you tell us what your interests are? I would be grateful to have the opportunity of an
interview with you.
3 Yours sincerely,
1c
2a
3b LCCI ENGLISH FOR BUSINESS
4c Model answer
5a Dear Mr Nkomo,
Thank you for your letter. I am sorry to hear about
4 your staffing issues and I apologise for the lack of
1 ever communication regarding a training strategy.
2 question However, we had some problems finding a suitable
3 what training partner.
4 with I am pleased to inform you that we have now signed
5 taking a contract with Gorald Training. They offer a
comprehensive training plan for management staff,
5
who will have to attend two courses every year. The
1c
first courses will take place in three months’ time.
2b
The courses for junior management staff take place
3c
locally or in-house and include subjects such as time
4b
management, active listening and delegating. There
5a
are also special courses for senior management and
these are held in various locations around the world
and include subjects such as leadership, personal
effectiveness and giving and receiving feedback.
Staff must use Gorald Training, therefore we cannot
allow you to organise your own training courses, but

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 TESTS ANSWER KEY

we can assure that you that both you and your staff Skills
will be able to participate in at least two professional Listening
development courses per year. 6
We hope that this letter clarifies the matter and 1c
answers your questions. Please do not hesitate to 2a
contact me if you have any further queries. 3b
Yours sincerely, 4c
Mr G R Fleming 5c
HR Director 6a
7b
8c
Unit 4
7
LANGUAGE AND SKILLS TEST 1c
Language 2a
1 3b
1b 4b
2c 5c
3a 6c
4d 7a
5a
6c Writing
7d 8
8b Model answer
9c Dear Ms Pfennig,
10 a I had a meeting with the Sales Director this morning
and we discussed the problems we are facing.
2 Firstly, stock levels are very low because of the fire
1 Should at our factory last week. As a result, we were unable
2 don’t have to supply customers on time. Consequently, they are
3 have very unhappy as they have to wait for their orders.
4 mustn’t Secondly, the GH4 product is faulty due to a design
5 must error. As a result of this we have recalled all faulty
6 should products.
7 should Regards,
8 have
9 have to
10 shouldn’t LCCI ENGLISH FOR BUSINESS
Model answer
3 Staff survey
1 Would A staff survey has been conducted to find out how
2 manage staff feel about working for the company. Employees
3 mind were asked how satisfied they were with the working
4 hand environment, their line manager, their salary, the
5 appreciate amount of paid holiday and to add any other
comments.
4
Salary and working environment
1a
The majority of staff are satisfied with their salaries
2b
and only 18% said they were dissatisfied. There were
3b
no extra comments about salary. Only a third of staff
4c
were satisfied with their working environment.
5a
Several staff members made comments saying that
5 the factory was old and dusty and therefore an
1 result/consequence unhealthy place to work in.
2 led Paid holiday and line managers
3 to Most of the staff feel that they do not get enough paid
4 result holiday and would like more. Some commented that
5 order it would be good if they could have more holiday if
they have worked here for more than five years.
More than half of the staff said they were satisfied
with their line manager, although many employees

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 TESTS ANSWER KEY

did not offer any opinion on this. There were no 4d

significant comments about line managers. 5c
Working hours and other comments
4
Several people thought that the working hours were
1a
too long and that they would like to have more tea or
2c
coffee breaks. However, we give them what is
3c
required by law. Some employees felt they needed
4b
more training and the chance to do different jobs.
5b
And finally, there were many comments about the
company providing transport to and from the factory
5
as some employees are finding it very difficult to get
1 understanding
to work on time using public transport.
2 would
Recommendations
3 forced
I would recommend that we look at improving the
4 resolved
working conditions in the factory to ensure that we
5 response/reply
provide a healthy working environment for our staff.
Regarding more paid holiday for staff working here Skills
for five years or more, I think we should look into this Listening
in order to remain competitive. Our working hours 6
comply with the law so we must investigate further 1 Telize
why staff feel they are not getting long enough 2 purchasing
breaks. Recently some staff have been late for work 3 650
and due to the reduction of public transport services 4 printer(s)
over the last year. Therefore, I think we should 5 14
organise staff transport. Finally, it would be good for 6 discount
both employees and the company if we provided 7 Mayfield
more training for staff. 8 Billing
Reading
Unit 5 7
1b
LANGUAGE AND SKILLS TEST 2c
Language 3b
1 4a
1c 5c
2b 6a
3b 7c
4a
5c Writing
6d 8
7d Model answer
8b Dear Sir,
9a We received our order for 1000 crates of giftware this
10 c morning, arriving three days late. In addition, two
crates were damaged and some items were broken
2 and cannot be sold.
1 was decided We tried unsuccessfully to contact you yesterday.
2 should be bought We have been customers for two years, but recently
3 was announced several problems have occurred with our orders.
4 has been / was criticised If you do not respond immediately, we will be forced
5 might be interrupted to review our contract with you.
6 could be changed We look forward to receiving a prompt response.
7 cannot be easily hacked / cannot easily be hacked Yours faithfully,
8 have to be planned
9 have already been purchased
10 have/are yet to be ordered LCCI ENGLISH FOR BUSINESS
Model answer
3 Problems with FGTY system
1b Dear Mr Krulic,
2a Three weeks ago you installed your FGTY Logistics
3c system in our warehouse. Unfortunately, we have

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 TESTS ANSWER KEY

had many problems with it although you assured us 3c

that we were unlikely to encounter any. 4d
The main problems are that the system keeps 5b
crashing and we are unable to get your technicians
4
to respond quickly enough to sort it out. Secondly,
1 chart
stock has been directed to the wrong locations four
2 graph
times by your system. As I’m sure you can
3 over
appreciate, this has caused serious problems for us
4 closely
and our customers. Our Warehouse Manager has
5 show
calculated that 54 working hours have been lost
trying to contact your company about these 5
problems. Furthermore, our staff did not receive the 1 the
training that was promised and feel that the system is 2 [correct]
not as user-friendly as it should be. 3 from
We were very surprised that you seem unable or 4 [correct]
unwilling to resolve these issues. As a result, we feel 5 order
a prompt meeting with you to discuss this damaging 6 [correct]
situation would be beneficial to both parties. 7 [correct]
As your company has such a good reputation, we 8 not
sincerely hope that this matter can be resolved to our 9 on
mutual satisfaction. However, if you fail to respond to 10 [correct]
this letter immediately, we may consider legal action.
We look forward to receiving your prompt response. Skills
Yours sincerely, Listening
6
1 Canning
Unit 6 2 natural
3 capacity
LANGUAGE AND SKILLS TEST 4 factory
Language 5 business plan
1 6 500,000
1b 7 Tuesday
2d 8 3 pm
3a
4c Reading
5b 7
6a 1a
7d 2c
8c 3d
9d 4d
10 a 5c
6c
2 7a
1 what changes the company will/would make the
following year Writing
2 they had had a few problems with the new products 8
3 she didn’t understand why we/they couldn’t meet Model answer
the next/following day Dear Sir,
4 they had had a meeting with the investor the day I am writing to see if you are interested in investing in
before / the previous day our company.
5 if I had borrowed his laptop that morning We produce and sell healthy street food. Our
6 they were going to speak to the staff later that day business has increased dramatically in the past year
7 if he would need to look for further investment and we would like to have more kiosks around the
8 when we were planning to build the factory city. However, we need to find premises to prepare
9 revenues from sales were higher than ever before the food and employ more staff. We are looking for
10 she wouldn’t be there the following week because an investment of $100,000.
she was going on a course We would appreciate a meeting with you to discuss
our business plan.
3 Yours faithfully,
1c
2a

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 TESTS ANSWER KEY

LCCI ENGLISH FOR BUSINESS 2

Model answer 1 started
Start-up advice 2 had never done
Market research 3 came
This is key to everything and will help establish: 4 met
• who your customers are. 5 were talking
• how to market your product/service. 6 had once worked / once worked
• the price you can charge. 7 hadn’t remembered
• believable business plan. 8 formed
Types of market research: 9 was having
1 Desk research includes online information, social 10 managed
network sites and published data.
3
2 Field research includes use of surveys.
1 keen
Keep number of questions to a minimum.
2 preference
Face-to-face interviews
3 up
– Can be a good way to meet future clients.
4 mind
– These are good because they reduce the
5 rather
chance of people lying.
– Good interviewers can assess body 4
language to help them decide how the interviewee 1b
really feels. 2a
Phone/Email surveys 3c
– People don’t like unexpected emails/phone 4b
calls and often give incorrect information. You can’t 5b
check body language.
5
– Reaches large number of people more
1 should/must
personally.
2 thing
Focus groups
– Specially chosen people with knowledge of 3 tried
the product/service. 4 advise
5 better
– They express their opinions.
Trial customers Skills
– Ask people to use the product/service and Listening
give honest feedback and suggestions. 6
– They find potential problems and suggest 1 2/two
ways to solve it. 2 leadership
Business plan 3 Bexington
– A plan is needed to get financial backing. 4 Operations Manager
– The plan is a guide or map for the business. 5 registration form
– Be flexible and adapt original plan if
conditions change significantly. 7A
1c
2e
Unit 7 3f
4b
LANGUAGE AND SKILLS TEST 5g
Language
1 7B
1c 1c
2a 2f
3d 3e
4b 4h
5d 5d
6a Writing
7c 8
8b Model answer
9c Dear Jane,
10 b It has become obvious that staff need to speak some
Chinese and Spanish because of our cross-cultural
projects. After researching, I suggest three options.

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 TESTS ANSWER KEY

Firstly, online courses seem to be the cheapest way Unit 8

of learning. Secondly someone could come into our
company to teach staff, and finally people could LANGUAGE AND SKILLS TEST
attend full immersion courses in countries where the Language
languages are spoken. 1
I recommend that we use online courses to keep 1d
costs down and because staff can study in between 2b
other commitments. 3a
Regards, 4c
5b
6b
LCCI ENGLISH FOR BUSINESS 7c
Model answer 8a
NEW TRAINING STRATEGY 9c
Dear staff, 10 d
We have decided to implement a new global training
strategy for the company in order to standardise 2
training procedures. This is necessary because not 1 when
everyone is getting the same quality of training. 2 who
YPX Training is the company chosen to deliver our 3 which
training and has centres around the world. 4 whose
Employee obligations 5 which
All employees must study one language and take two 6 where
business skills courses each year. 7 who
Available courses 8 whose
Language courses: English, Spanish, Arabic, 9 when
Chinese, French, Italian, Hindi, Russian 10 who
Business skills: There are many other courses but
3
the main ones we are interested in are: time
1b
management, management for new managers,
2c
budgeting and cost control, communication,
3a
negotiation, presentations, interviewing.
4b
Which courses should I take?
5b
You can choose any suitable course but your choice
must be agreed by your manager. 4
Registration for training: 1c
When you have chosen the courses, you should go 2b
online to register and complete the registration form. 3a
You will also be asked to select date options, in case 4b
the course is full on the date you have chosen. 5b
Therefore, please make sure you and your manager
5
have worked these out before registering.
1 inform
Missing training:
2 decision(s)
If you miss a course for any reason, you will need to
3 announce
let your manager and the training company know as
4 came
soon as possible. You must then rebook for the next
5 reach
available course.
Any problem or queries: Skills
Please contact Alice Dent, Training Manager, if you Listening
have any queries or problems selecting or booking 6
your courses. 1 Chaudhary
Career prospects: 2 Supervisor
If you attend all your designated courses each year, 3 twelve/12
you will be eligible for promotion when positions open 4 deadlines
up. 5 budget
6 interpersonal
7 delegate
8 British

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 TESTS ANSWER KEY

Reading
7
1a
2c
3b
4b
5c
6a
7a
Writing
8
Model answer
Dear staff,
I’m writing to inform you that the company has
decided to move its main sales office to Frankfurt,
Germany. This is happening as a result of the
increased sales in Europe.
I’ve arranged a meeting for Friday, 12th in the board
room at 2 p.m. to discuss the change. I’d like to hear
your opinions about the change at the meeting and
discuss them further.
All the best,
Felipe Worsach
Sales Manager

LCCI ENGLISH FOR BUSINESS

Model answer
Avoiding first-time manager mistakes
• Beware that it can cause conflict if you are
promoted within a team or department.
• Working with previous colleagues can be
difficult so treat everyone in the same way so that
former colleagues can’t accuse you of favouritism –
create an environment of trust.
• The first thing the new manager needs to do is
create an atmosphere where information exchange
can take place freely and put some ground rules in
place. Involve everyone in the process.
• Sadly, it’s easy for some new managers to
follow examples of bad management, e.g. shouting
out orders and doing nothing else.

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