TESTS ANSWER KEY

Unit 1 Reading
LANGUAGE AND SKILLS TEST 7
Language 1a
1 2b
1b 3a
2a 4c
3c 5b
4c 6c
5a 7a
6b
7b Writing
8c 8
9a Model answer
10 b Dear colleagues,
I would like to introduce myself. I have just been
2 appointed as the new Sales Manager for the
1 don’t company. Before I joined this company, I worked in a
2 shouldn’t similar position in a smaller company in France. I am
3 try really excited to be working for a larger company
4 ought here in New York.
5 could Please feel free to contact me by email or phone if
6 about you have any questions. I look forward to meeting
7 could/should you all in person.
8 Why Kind regards,
9 have Gil Folds
10 ought
WRITING TEST
3 Model answer
1a From: HR Manager
2b To: All staff
3b Date: 26th November, 20–
4c Subject: New staff member
5a
I am writing to you to introduce you to Simon Peers
4 who has been appointed as the new Marketing
1 time Account Executive for our company. He will start
2 touch work next week, on Tuesday 1st December.
3 give We chose Simon because he has excellent
4 charge experience in the marketing field. He has worked for
5 talking two marketing companies since he left university six
years ago. For the last three years, he has worked in
5 a similar position as an Account Executive with
1 introduce a major marketing agency. Last year, he led an
2 as important multinational project for a client, and his
3 meet team won an industry award for their work.
4 forward There will be a meeting at 10 a.m. for everyone on
5 hope the day Simon starts work. The meeting will take
place in the boardroom. You are all expected to
SKILLS attend, and I am sure that you will make him feel
Short listening very welcome.
6 I very much look forward to seeing you all at the
1a meeting.
2c
3b
4b Unit 2
5c LANGUAGE AND SKILLS TEST
6b Language
7a 1
8b 1b
2b

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 TESTS ANSWER KEY

3a 6a
4c 7c
5c
6a Writing
7a 8
8c Model answer
9b As you know we had a meeting this morning to
10 c discuss the recent delivery problems. Many
customers are unhappy about late deliveries. These
2 are happening because we do not currently hold
1 was not having enough stock after our supplier had a fire at the
2 was giving factory. We therefore decided on these key action
3 crashed points:
4 was trying - look for new supplier(s) immediately.
5 came - email clients about the situation.
6 seemed - offer clients alternative products or refunds.
7 were chatting We hope to have a solution to the problem by the
8 offered end of the week.
9 was working
10 handed WRITING TEST
Model answer
3 From: Account Manager
1a To: Account Director
2b Date: 2nd February, 20–
3a Subject: Industry investment
4c
5b This morning I held a meeting with my team to
discuss which industry we should invest in next. We
4 have a lot of investments in the manufacturing
1 this industry and these are not doing as well as we
2 asked expected.
3 on We looked at both the retail and tourism industries.
4 get These are both currently doing very well. Online
5 hope shopping is increasing dramatically, but also smaller
retail chains are making larger profits. Tourism is
5 also a growing industry, especially as the number of
1 know passengers on cruise ship holidays is growing by
2 Here 15 percent each year.
3 from As a result of our discussion, we decided to invest in
4 look the tourism industry, and cruise companies in
5 by particular. This is because passenger numbers are
increasing. As a result, several huge new cruise
SKILLS liners were built last year. This looks good for the
Short listening future.
6 We are going to analyse three big cruise companies
1c before we make a decision on which company to
2a invest in. We have arranged meetings with their
3b financial directors at the end of this week and we
4b hope to have a final decision by the middle of next
5b week.
6a Regards
7c
8c
Unit 3
Reading LANGUAGE AND SKILLS TEST
7 Language
1b 1
2a 1a
3c 2c
4b 3a
5c 4b

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 TESTS ANSWER KEY

5c
6a
7c Writing
8b 8
9a Model answer
10 b Dear Bill,
The Operations Director would like to know what’s
2 happening with the Jaipur project. He understands
1 easier than from news reports that the project has stopped
2 not as long as temporarily. He would be grateful if you could send
3 most difficult him an immediate update with details of any delays.
4 least challenging Can you join a video meeting tomorrow morning to
5 sooner than discuss the situation in more detail, please? Could
6 busiest you also ask your chief engineer to join the meeting?
7 more quickly Regards
8 harder than
9 do as well as WRITING TEST
10 not as good as Model answer
From: Project Director
3 To: Project Manager, Tanzania
1 speed Date: 16th October, 20–
2 tied Subject: Update on Tanzanian project
3 sorry
4 on I’d like to know how the first stage of the building
5 for project is going as I have received some worrying
news from one of the engineers.
4 Firstly, I’d appreciate it if you could let me know if the
1c project is still on schedule and that you will meet the
2b first deadline. Secondly, it seems that there are many
3b extra costs which we did not know about before we
4a started. I am not sure that we have enough funds to
5c cover these. Could you let me know what the
situation is regarding these costs?
5 Another issue seems to be the quality of the
1 know/check materials they are using. The engineer tells me that
2 grateful some of the materials are not good enough. In
3 mind addition, I understand that you do not have enough
4 possible staff, which is obviously going to delay the project. I’d
5 appreciate be grateful if you could tell me why this is. Finally,
would you mind sending me details of all the
SKILLS accidents which have happened on site since we
Short listening began work.
6 Next week I’m visiting Kenya. If possible, I’d like to
1c arrange a meeting with you in Nairobi. Could you let
2b me know your availability?
3b Kind regards
4c
5b
6a Unit 4
7c LANGUAGE AND SKILLS TEST
8c Language
1
Long listening 1c
7 2b
1b 3a
2c 4a
3b 5c
4b 6b
5a 7a
6b 8c
7b 9c

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 TESTS ANSWER KEY

10 a We are writing to confirm your order number

WY6678 which we received this morning.
2 As agreed, we are offering you a discount of
1 was finished 10 percent, which is included in the final price of
2 are painted £3,195. Payment terms are 30 days after the date of
3 is needed the invoice. We also confirm that delivery will be to
4 is based Central Warehouse on 6 October.
5 was founded We enclose a copy of our new catalogue.
6 Were…sold If you have any queries, please do not hesitate to
7 Were…met contact us.
8 was built Yours sincerely,
9 is required
10 was made WRITING TEST
Model answer
3 Mr G. Mately
1 reminds Purchasing Manager
2 forget STRILING COMPANY
3 come Unit 45 Greenstock Business Park
4 move Birmingham B3 4XY
5 moment/time
Dear Mr Mately,
4 I am writing to confirm your order no. SC134, which
1 about we received this morning for the following units:
2 with BNV 22 1000 units
3 bad BNX 31 100 units
4 should BNZ02 500 units
5 that Unfortunately, we do not have BNX 31 in stock at the
moment as there has been a problem with the
5 machine which produces them. We are expecting to
1 This have them ready by 22 November. We could either
2 deliver delay delivery of the whole order or, if you prefer, we
3 As can deliver the BNV 22 and BNZ02 units on 20
4 enclose/attach November as stated on the order. We could then
5 hesitate deliver the BNX 31 on 22 November. Please let us
know which would be best for you.
SKILLS We are really sorry about this delay and would be
Short listening happy to offer you 10 percent discount on the price of
6 the BNX 31 switches as compensation. As usual,
1b payment terms are thirty days after the date of the
2c invoice.
3a We enclose our latest catalogue and thank you for
4b your business.
5c We look forward to supplying you again in the future.
6c If you have any queries, please do not hesitate to
7a contact us.
8b Yours sincerely,

Reading
7 Unit 5
1c LANGUAGE AND SKILLS TEST
2a Language
3b 1
4c 1a
5b 2c
6a 3c
7c 4b
5a
Writing 6b
8 7c
Model answer 8a
Dear Mr Barnes, 9c

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 TESTS ANSWER KEY

10 b 8
Model answer
2 We chose the CCPrint3D model because a client
1 We have not / haven’t posted our results yet. recommended it to us. The printer is very fast, which
2 The company has already opened a store in India. we like, and the quality of the machine is good. In
3 We have / We’ve just started building the new addition, it is not too expensive. However, the main
factory. downside is that the customer support isn’t very
4 We have / We’ve just announced plans to buy out a good. We could not speak to anyone when we had
supplier. a problem setting it up. If you are looking for an
5 We have not / We haven’t received the goods yet. inexpensive printer, then I recommend the
6 He has not / hasn’t checked the website yet. CCPrint3D.
7 Have they already posted all their plans online?
8 I have / I’ve just arranged an open day for next WRITING TEST
month. Model answer
9 Have you decided on the location yet? Dear Customer,
10 She has / She’s already applied for a new job. I am writing to you to introduce our new Hinmere
range of office desks. We have developed this range
3 after listening to feedback from you, our customers. It
1b is extremely modern and functional with many
2c practical features. Furthermore, it is elegant and will
3a look good in any office.
4a The desks are made of solid wood, which will last a
5b long time. They are available in a natural, white or
black colour. They come in several sizes which
4 means that we have desks to suit any size office.
1 in Another good thing is that you can adjust the height
2 with of the desks to suit anyone in the office.
3 made There are several drawers, which you can lock. They
4 measures/is also include either one or two filing cabinet drawers,
5 means which allow you to store confidential documents
safely.
5 Each desk also has a built-in charger so you can
1 because/as charge your electronic devices safely. This saves
2 What space on the desk if you need to charge several
3 impressed devices at once.
4 Another We are sure you will love these new desks. We are
5 recommend therefore offering 20 percent discount on all orders
for the Hinmere range before the end of January.
SKILLS Yours faithfully,
Short listening
6
1b Unit 6
2b LANGUAGE AND SKILLS TEST
3a Language
4c 1
5c 1c
6a 2a
7b 3b
8c 4d
5c
Reading 6a
7 7d
1c 8b
2a 9a
3b 10 d
4c
5a 2
6b 1 didn’t need to
7b 2 have to leave
3 don’t have to
Writing 4 Must we wear

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 TESTS ANSWER KEY

5 had to  wear protective footwear and clothing (supplied by

6 mustn’t the company).
7 doesn’t need to  watch out for moving machinery.
8 didn’t have to  be careful of slippery floors.
9 needs to check You are not allowed to:
10 Do we have to  take photographs.
 take samples away with you.
3 We look forward to welcoming you.
1 of
2 position WRITING TEST
3 unless Model answer
4 Either
5 have/need From: ss name, Production Manager
To: All staff
4 Date: 27th November, 20–
1b Subject: New instructions for company visitors
2b
3c As you know we have had to change our safety
4a systems as a result of some minor accidents in the
5c factory. We have also changed our security system
for entering the building because some personal
5 property has gone missing. Therefore, we have
1 mustn’t introduced new instructions for all company visitors.
2 allowed/permitted Please could you make sure that you inform any
3 must visitors of these new instructions before they arrive.
4 forget
5 out Firstly, when visitors arrive at reception, they will
have to show photo ID. Visitor badges will then be
SKILLS made and these must be worn at all times during the
Short listening visit. Please make sure that visitors know they must
6 leave any mobile devices that have cameras at
1b reception because we do not allow any photography
2b on factory premises.
3a Secondly, when they are visiting the factory, they
4a must wear protective clothing. We will supply them
5c with special footwear, hats and goggles. Also, please
6c do not forget to remind them to be careful of all
7b moving machinery and that sometimes the floor may
8b be slippery, so they need to watch out for the signs.
You should also point out the signs outside and
Long listening inside the factory.
7
1a
2b
3a Unit 7
4b LANGUAGE AND SKILLS TEST
5c Language
6b 1
7c 1c
2a
Writing 3b
8 4c
Model answer 5b
Dear Mr Kensall, 6b
Please could you read the new visitor guidelines 7a
before your visit. 8a
On arrival you must: 9c
 sign in using your fingerprint. 10 c
 leave your mobile phone at reception.
In the factory you must: 2
1 waiting

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 TESTS ANSWER KEY

2 to waste order. Any problems were sorted out very quickly,

3 hanging and the Production Manager was extremely helpful.
4 to pay We will definitely use your company again and will
5 signing recommend you to other companies.
6 to pay Thank you again for your hard work.
7 to do Yours sincerely,
8 to stay
9 to pay WRITING TEST
10 to take Model answer
Ms S Foley
3 Manager
1b BARK Travel
2c 1 Court Avenue
3c London
4b EC1
5c
20th September 20–
4
1 come Dear Ms Foley,
2 like I am writing to thank you very much for all your help
3 What last week. Your company organised return flights
4 would from Singapore for one of our directors and two
5 is managers when their flights were cancelled at the
last minute.
5 I really appreciate everything you did to organise
1 for another flight on the same day for our director, who
2 take needed to get back for a very important meeting.
3 sorted Fortunately, he arrived just in time for the meeting.
4 recommended We are extremely grateful for the private taxi which
5 once you arranged to drive him directly to the meeting
from the airport.
SKILLS The other two managers have also asked me to
Short listening thank you. You managed to book them on a flight the
6 following morning and arrange a hotel for them
1c overnight.
2a We really appreciate all your hard work and will
3b definitely continue to use your company to arrange
4c future business trips. We have already
5c recommended your company to other business
6a partners.
7a Thank you once again for your excellent service.
8c Yours sincerely,

Long listening
7 Unit 8
1a LANGUAGE AND SKILLS TEST
2b Language
3b 1
4c 1b
5a 2a
6c 3b
7c 4c
5a
Writing 6c
8 7b
Model answer 8c
Dear Mr Philips, 9a
I am writing to thank you for your help last week to 10 a
complete the order on time for the product launch.
We really appreciate your hard work, especially the 2
extra shifts your staff worked in order to finish the 1 will be able

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 TESTS ANSWER KEY

2 would/could travel staff have left and have not been replaced, so
3 will get everyone else has too much work. It seems that staff
4 were are unhappy about this and that is probably why they
5 would give are not doing their jobs properly.
6 won’t / will not have
7 didn’t / did not take WRITING TEST
8 Would you work Model answer
9 don’t / do not listen Dear Jack,
10 will go Here’s a summary of the report which the HR
Director requested. The aim of the report is to look at
3 reasons why younger staff are not staying with the
1 up company for long and to make recommendations
2 on about how to keep our younger staff.
3 As Firstly, it seems that younger staff are unhappy with
4 leaves our IT systems. They complain that they are too old
5 information and do not work fast enough. It is true that we have
had a lot of problems with the slow order processing
4 system we currently use, which means that staff
1 utmost often have to work longer hours. Another problem is
2 make that they feel there are too few opportunities for
3 waste/spend career development. Consequently, they leave in
4 high order to work for larger organisations offering better
5 off opportunities for promotion.
It is therefore obvious that, if we want to keep our
5 younger staff, we need to upgrade our digital
1 looks technology systems. We also need to think about
2 aims ways in which we could help them develop their
3 make careers. I have asked the IT manager to investigate
4 One new systems and the HR manager to look at how we
5 recommended can help staff develop their skills.
Kind regards,
SKILLS
Short listening
6
1a
2c
3b
4b
5a
6c
7a
8b

Reading
7
1b
2c
3c
4b
5a
6a
7b

Writing
8
Model answer
The aim of this report is to examine customer service
problems and look at reasons for these.
One of the key problems is that staff are not
answering the phone quickly. In addition, customers
complain that staff are rude. It was found that a few

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