SAMPLE WRITING BUSINESS PARTNER B1+

Unit 1 (Ex 3B, p.16):

Dear Greg,
Thank you for your email about the induction day next week, which I am very keen to attend.
Unfortunately, I am unable to attend on Thursday as I'm going to an important conference with the
Finance Manager and will be away from the office all day. Therefore I hope that it will be alright for me
to have the induction day on Friday. However, I may be slightly late in the morning on Friday as I have a
dentist's appointment at 8.30 a.m.
I look forward to hearing from you.
Kind regards,

Unit 2 (Ex 3B, p.26):

Dear Ms Pannu,
Thank you so much for inviting me to the preview of the Street Art Exhibition at the NGMA on 22nd
November. As you know, modern art is a great interest of mine and this exhibition sounds fascinating.
I am writing to let you know that I would be delighted to accept your invitation to the event. Moreover, I
am very keen to hear what Karla Lansing has to say about street art and marketing.
I very much look forward to seeing you there.
Kind regards,
Ted Vesely

Unit 3 (Ex 3B, p.36):

Dear Mr Slater,
I would like to apply for the position of Digital Technology Sales Trainee as advertised on your website
and which interests me very much.
Having completed my degree in multimedia three months ago, I am now looking for an opportunity to
use my skills working for an innovative company such as MolMedia. I have spent every vacation working
in a similar company to yours. My duties included calling potential clients and explaining how we could
help them, experience which is very relevant to your vacancy.
This year my team and I have already won an award for some of our designs, which have now been
entered into an international competition. Being very competitive, we are hoping to win an award there,
too. I also represented my university at an international media conference in Barcelona last year where I
gave a presentation on new developments in digital technology.
I would very much appreciate having the opportunity of an interview to learn more about your company
and demonstrate to you how I could be of value to your company.
I look forward to hearing from you.
Yours sincerely,

Unit 4 (Ex 3B, p.46):

1
This report aims to outline problem areas within the company and details reasons and results.
Problems
Customer complaints
There has been a big increase in customer complaints over the past few months. The main problem
seems to be because customers are unable to get through to customer service by phone. Secondly, when
they manage to speak to someone, staff are very rude and are unable to explain the situation to them.
As a result many customers have cancelled their contracts with us.
Phones not working
There appears to be a big problem with some of our phones, which do not work properly. We have
investigated and found that in order to reduce costs, we had changed supplier, but some of the materials
proved to be substandard. This has resulted in the failure of two models and, to solve this, we have had
to replace many of the handsets.
Poor network service
Some customers say they are experiencing poor network service since there are not enough masts
around the country and that their phones are useless in some areas.

Unit 5 (Ex 3B, p.56):

Dear Sirs,
Re: Order number 34 B/101
On 12 November we placed an order for 1,000 units of your robot cleaning appliance, catalogue number
XYG 54. You assured us that the delivery date would be 20 November. However, the goods did not arrive
until 23 November.
When we checked the items, we discovered that they were catalogue number XYG 53 and not XYG 54 as
we had ordered. When we contacted your company, they informed us that we had ordered XYG 53 but I
attach a copy of our original order, which was correct. As this is obviously your company's mistake, we
expect you to resolve the situation immediately.
We have been customers of your company for several years now, and are surprised by this failure.
However, if you are unable to supply the correct order, we will be forced to find another supplier.
Nevertheless, we sincerely hope that this matter can be resolved to our mutual satisfaction considering
our good working relationship over the years.
We look forward to receiving your prompt response.

Unit 6: k thi dạng viết của bài 6

Unit 7 (Ex 3B, p.76):

Cross-cultural project teams

2
both the strengths and the weaknesses of their teams. I would then advise the company to provide
training for all project team members immediately. If possible, the company should also try to arrange
for team members to meet face-to-face so that they can get to know each other better and understand
their different cultures. If it becomes apparent that there are still problems, then one thing which could
be done is to move team members from one team to another. However, it is hoped that this will not be
necessary.
In conclusion, I would strongly recommend that you organise training for current team members and
also for anyone else who may be involved in cross-cultural working in the future.

Unit 8 (Ex 3B, p.86):

Dear Team,
This is to inform you of the decisions made at Monday's sales meeting.
Firstly, regarding the point about customer feedback on the new product range, it was agreed that all
customers will be asked to do an online survey as soon as possible. It was also thought that we could
encourage them to participate by offering some kind of incentive.
With regard to the replacement team leader for national sales, we are very happy to announce that we
decided that John Hedges should take on that role. He has been a regional team leader with us for two
years and we are sure he will do an excellent job.
The lack of staff training for new staff was also discussed and we reached an agreement about giving
more training to new team members. We agreed that we would contact the training company
immediately to arrange this.
Unfortunately, we were unable to come to an agreement on conference dates for this year, so they are
still to be confirmed. However, we agreed on two potential venues for the conference.

3
 PRACTICE WRITING

1. Read part of an email from your HR Manager about a new employee.

Mr Nkomo Kasaba is starting work here next week as a Sales Executive.

Please organise an induction day so that he can meet everyone and learn as much about the company
and the processes as possible: design; production; marketing; customer service.

Thank you for your help.

Write an email to Mr Kasaba:

• welcoming him to the company.

• informing him when the induction day is.

• outlining what is going to happen on that day.

• telling him what to do if he has any questions about the day.

Write about 60–80 words.

Answer:

Dear Mr Kasaba,

I’d like to welcome you to the company and to let you know that I’m arranging an induction day for you
on Tuesday. Firstly, the Design Manager is going to introduce you to the design team. After that, Ahmed
Barak, the Production Manager, is showing you the production process. After lunch, I’ll introduce you to
the marketing team and finally we’re meeting the customer service team.

Please contact me if you have any questions.

Kind regards,

2. Read this email inviting Mr Hennes to an event.

Dear Mr Hennes,

We are holding a launch party for the new product and I am writing to invite you to join us on this special
day. The event takes place on Wednesday 6th October at 6 pm at the Museum of Design and
refreshments will be served. Ms Kellerman, who collaborated with us on the new designs, will give a
brief talk on the history of modern design.

Please could you let us know as soon as possible if you can join us.

We look forward to seeing you at the event.

Kind regards,

Jake Underfield

4
Marketing Director

Write a reply to Jake Underfield’s email:

• thanking him for the invitation.

• apologising and saying why you cannot attend.

• suggesting your assistant takes your place.

• expressing a desire to see the new product on your next visit to the company.

Write about 60–80 words.

Answer:

Dear Mr Underfield,

Thank for your email inviting me to the launch party for your new product on Wednesday 6th October at
the Museum of Design. Unfortunately, I already have another appointment that evening and am unable
to attend. However, my assistant, Elise Deviers is free that evening and would be happy to take my place.
I very much look forward to seeing you and the new product when I next visit your company.

All the best,

3. Read this job advert.

Junior Event Manager

Fast-growing company wants hardworking and enthusiastic person to support senior staff.

Skills/Qualities required:

• calm under pressure

• good at problem-solving

• well-organised

Responsibilities include:

• recruiting new staff

• managing social media

Send CV to Marc Lefils by 10th March

Write a covering letter to accompany your CV:

• indicating interest in position and enclosing CV.

• explaining why you would like the job.

• giving brief details of suitable skills.

5
• requesting an interview.

Write about 60–80 words.

Answer:

Dear Mr Lefils,

I am writing to apply for the position of Junior Event Manager and enclose my CV. I have just finished a
degree in event management so I’m very interested in this position.

While at university, I organised several music events. I am good at problem-solving and keeping calm and
I also had to recruit staff to help me with the events. In addition, I used social media to advertise our
events.

I would be grateful to have the opportunity of an interview with you.

Yours sincerely,

4. Read some notes you made at a meeting with the Sales Director this morning about some problems
your company is having.

Meeting notes

Problems

Stock levels low

Reason – factory fire

Result – unhappy customers / delivery delays

Faulty product GH4

Reason – design error

Result – recalled all faulty products

Write an email to your boss, Ms Pfennig:

• saying where you got this information.

• describing the problems.

• explaining why they occurred.

• saying what the results were.

Write about 60–80 words.

Answer:

Dear Ms Pfennig,

6
I had a meeting with the Sales Director this morning and we discussed the problems we are facing.

Firstly, stock levels are very low because of the fire at our factory last week. As a result, we were unable
to supply customers on time. Consequently, they are very unhappy as they have to wait for their orders.

Secondly, the GH4 product is faulty due to a design error. As a result of this we have recalled all faulty
products.

Regards,

5. You have had problems with some supplies. Look at the notes below.

• 1000 crates giftware – 3 days late

• 2 crates damaged – some items broken

• supplier cannot be contacted

• some previous problems

• review contract?

Write a letter of complaint to the supplier:

• giving order information.

• describing what was wrong.

• explaining what you did.

• saying what you want the supplier to do.

Write about 60–80 words.

Answer:

Dear Sir,

We received our order for 1000 crates of giftware this morning, arriving three days late. In addition, two
crates were damaged and some items were broken and cannot be sold.

We tried unsuccessfully to contact you yesterday.

We have been customers for two years, but recently several problems have occurred with our orders.

If you do not respond immediately, we will be forced to review our contract with you.

We look forward to receiving a prompt response.

Yours faithfully,

6. You are an entrepreneur looking for an investor. Write an email to a venture capital company:

7
• saying why you are writing.

• briefly describing your business.

• saying why you need the money.

• requesting a meeting.

Write about 60–80 words.

Answer:

Dear Sir,

I am writing to see if you are interested in investing in our company.

We produce and sell healthy street food. Our business has increased dramatically in the past year and
we would like to have more kiosks around the city. However, we need to find premises to prepare the
food and employ more staff. We are looking for an investment of $100,000.

We would appreciate a meeting with you to discuss our business plan.

Yours faithfully,

7. You have been asked to recommend some language training courses for your company. Write an
email to the General Manager:

• saying which languages the company needs.

• briefly saying why these languages are needed.

• suggesting three different options.

• recommending one option.

Write about 60–80 words.

Answer:

Dear Jane,

It has become obvious that staff need to speak some Chinese and Spanish because of our cross-cultural
projects. After researching, I suggest three options.

Firstly, online courses seem to be the cheapest way of learning. Secondly someone could come into our
company to teach staff, and finally people could attend full immersion courses in countries where the
languages are spoken.

I recommend that we use online courses to keep costs down and because staff can study in between
other commitments.

Regards,

8
8. Read part of an email from your Sales Director.

Congratulations on your promotion to Sales Manager. The company has just decided to move its main
sales office to Frankfurt, Germany, due to the increased sales in Europe. Could you send an email to your
staff informing them of the decision and inviting them to a meeting to discuss the change.

Write an email to the all the sales staff:

• describing the change.

• briefly saying why the company has made the change.

• giving details of a meeting to discuss the change.

• asking them for their opinions of the change.

Write about 60–80 words

Answer:

Dear staff,

I’m writing to inform you that the company has decided to move its main sales office to Frankfurt,
Germany. This is happening as a result of the increased sales in Europe.

I’ve arranged a meeting for Friday, 12th in the board room at 2 p.m. to discuss the change. I’d like to hear
your opinions about the change at the meeting and discuss them further.

All the best,

Felipe Worsach

Sales Manager