Sauce & Spoon Project Plan

Start Due Duratio

Task Notes
Date Date n

(Milestone) Have meeting with all GMs to get 1

input on waitstaff & buy-in
Train GMs first, host second training for 2
waitstaff at all locations

Be sure to meet
with the designated
GMs to go over why
Omar's proposed
Meet with Omar & Deanna about not going plan is not moving
through with restaurant tablet rollout forward
Contact third-party system vendors regarding 3
orders for Menu Tablets
Order Menu Tablets 7
Hire Graphic Designer 7
Hire web developer 7
(Milestone) Have graphic Designer work on
asset mockups 10
 Seydou says that
we need to wait
from the shipment
company regarding
the updated
devices to use.
Warehouse that has
devices we can use
in the meantime
can send us
products for us to
use for launch day

Contact warehouse regarding tablets 10

Meet with Carter to get information on Menu
items 5

Contact FlatePlate for updated version of

software 3

(Milestone) Have web developer work on

installing software 7
Install updated PoS software from FlatePlate
onto Menu Tablets 3

Do a test-run of software on tablets 3

(Milestone) Do a test-run on Menu Tablets with

friends and family

Discussion of what is working/what's not wo

Meet with team to go over metrics and further

plans for Menu Tablets (Milestone) 1
 Finalize with
metrics, case study,
and any final
thoughts to present
to Omar and
Deanna on
Close Project progress. 3
 PHASE ONE
Task
Status WEEK 1 WEEK 2
Owner
M T W R F M T W
HASE ONE
WEEK 2 WEEK 3 WEEK 4
R F M T W R F M T W
 PHASE TWO
WEEK 4 WEEK 5 WEEK 6
R F M T W R F M T W
 PHASE THREE
WEEK 6 WEEK 7 WEEK 8
R F M T W R F M T W
HASE THREE
WEEK 8 WEEK 9 WEEK 10
R F M T W R F M T W
 PHASE FOUR
WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W
WEEK 12
R F
Task Brainstorm
Estimate
Confiden
d Optimisti Most Pessimis Known
Task Notes Duration c Likely tic
ce Rating
Dates
(H/M/L)
(Days)

(Milesto
ne)
Have
meeting 1 x
with all
GMs to
get input
on
waitstaff
& buy-in H

Train
GMs
first,
host
second 2 x
training
for
waitstaff
at all
location
s M

Meet
with
Omar & Be sure to
Deanna meet with
the
about designate 1 x
not d GMs to
going go over
through why
with Omar's
proposed
restaura plan is not
nt tablet moving
rollout forward H
Contact
third-
party
system 3 x
vendors
regardin
g orders
for
Menu
Tablets H
Order
Menu 7 x
Tablets M

Hire
Graphic 7 x
Designe
r M

Hire
web 7 x
develop
er H

(Milesto
ne)
Have
graphic
Designe
r work
on asset
mockup
s 10 x M
 Seydou
says that
we need
to wait
from the
shipment
company
regarding
the
updated
devices to
use.
Warehous
e that has
devices
we can
use in the
meantime
can send
Contact us
wareho products
for us to
use use for
regardin launch
g tablets day 10 x H

Meet
with
Carter
to get
informati
on on
Menu
items 5 x H

Contact
FlatePla
te for
updated
version
of
software 3 x M
(Milesto
ne)
Have
web
develop
er work
on
installin
g
software 7 x H

Install
updated
PoS
software
from
FlatePla
te onto
Menu
Tablets 3 x H

Do a
test-run
of
software
on
tablets 3 x H

(Milesto
ne) Do a
test-run
on
Menu 1 x
Tablets
with
friends
and
family H
Meet Discussio
with n of what
team to is
go over working/w
hat's not
metrics working
and and also if
further we can
plans for expand
Menu our rollout
options
Tablets for all
(Milesto dining
ne) areas. 1 x M

Finalize
with
metrics,
case
study,
and any
final
thoughts
to present
to Omar
and
Deanna
Close on
Project progress. 3 x M
Additional Resources
Date
Title Link
Added

https://nextrestaurants.com/point-of-sale/implementing-a-new-pos-system-5-strategies-for-your-staff/

https://www.hong-chiang.com.tw/en/category/A02.html
al Resources
Notes

Need to discuss options we need to consider for installing Menu tablets

Bullet train operating systems used in sushi restaurants. They use Menu tablets for ordering
Quality and Evaluation
Quality
Quality Standards Standards

Criteria/ Evaluation Evaluation

Category Description Questions Indicators Criteria Met?
How is the user
Faster, more Quality Assurance interface/user
efficient experience and Quality Control experience? Surveys
Are there enough
Various menu selections for menu Surveys, Feedback
options Quality Assurance options? forms
Is there an efficient
Employee Quality Assurance amount of staff serving Surveys, Feedback
Satisfaction and Quality Control customers? forms
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Survey
Questions
Quality Question Answer Options (depends on
Standar question type)
ds
Evaluati
Criteria/ on
Descript Evaluation Indicato Survey Questio Option Option Option Option Option
ion Questions rs Question n Type #1 #2 #3 #4 #5

10% of
customer
s said
they
would How likely
come are you to
Custome back come
r Quality again to back to
Experien Assuranc Sauce & Sauce & Multiple Very
ce e Spoons Spoons? choice Likely Likely Neutral Unlikely Never

15% of
customer
s report
that the How is the
Faster, Quality Menu user
more Assuranc Tablets interface/u
efficient e and were easy ser
experien Quality to order experienc Multiple Very
ce Control from e? choice Good Good Neutral Poor Very Poor

5% of
customer Yes or No:
s were Are there
dissatisfie enough
Various Quality d by selections
menu Assuranc menu for menu
options e options options? Yes/No Yes No

IYes or
No: Is
there an
15% of efficient
Quality customer amount of
Employe Assuranc s had a staff
e e and short serving
Satisfacti Quality waiting customers
on Control time ? Yes/No Yes No
 25% of
customer Yes or No:
Faster, s were Are the
more satisfied menu
efficient Quality with using tablets
experienc Assuranc the Menu easy to
e e Tablets navigate? Yes/No Yes No

10% of On a
customer scale of 1
s had no - 5, how
issues was your
Faster, ordering experienc
more Quality from e using
experienc Assuranc Menu the menu
e e Tablets tablets? Scaled 1 2 3 4 5

True or
False: If
you
received
any
5% of incorrect
customer orders,
s returned your order
Quality their was taken
Customer Assuranc incorrect back and True/ Doesn't
Service e orders corrected? False 1 0 Apply

5
customer
s reported
that
employee
s offered Did staff
Employee Quality assistanc assist with
Satisfacti Assuranc e when any issues
on e needed or orders? Yes/No Yes No

10% of
customer
s liked Yes or No:
coming to Have you
visit been to
Customer Quality Sauce & Sauce &
Experienc Assuranc Spoons Spoons
e e launch before? Yes/No Yes No
 Please
write any
additional
feedback
5% of that can
customer help
s suggest improve
new Sauce &
feedback Spoons
Quality to be experienc
Customer Assuranc implemen e for its Open- Open-
Feedback e ted customers ended ended