1. Women should wear only conservative makeup and jewelry b.

true
2. Working in the cruise ship gives the opportunity to see one place and get paid for it a. false
3. A crew member must have a "can-do" attituded. positive personality
4. Shipboard casinos, guest swimming pools are free for employees to use. a. false
5. Responsible for printing and delivery to the guests' staterooms the final statements before the end
of the cruise c. second purser
6. Under Disciplinary offences on board all ships, what is the article under c. throwing any such
property overboard
7. Shipping companies do their best to provide you with as much privacy as possible and a work
schedule that allows for time off while docked at the ports b. true
8. However, it is important to remember that culture only influences behavior. It is not an absolute,
and it does not determine how a person will act or react in every situation a. true
9. Seasickness can hinder you job while on board. You must be fully prepared with sea sickness pills
just in case a. true
10. Many cruise ship job descriptions list "Must be energetic as a requirement. You need to have a lot
of energy to work 7 days a week for your whole contract a. true
11. Both environmental factors and personal factors can affect how people communicate a. true
12. This person deals with crew issues a. Crew purser
13. Safety clothing and equipment must be worn as required b. true
14. Under Disciplinary offences on board all ships, what is the article under c. Repealed L.N 151 of 2016
15. Almost never, privilege is something that is beyond a person's control. When you work with people
from different backgrounds, you never know what privileges they may or may not have had b. true
16. Drunkenness is tolerated because cruise lines practice blood alcohol content testing b. false
17. The main responsibility of this position includes inventory control, managerial reporting, weekly
receiving and inventory of all items in the food, bar and photos departments d. food and beverage
manager
18. Below is a selection of 4 steps on how to materialize your service excellence journey except a.
buying experience solely based how customers are treated
19. This ensures that the vessel is operated efficiently and cost effectively, but cannot be done without
the assistance of seafarers c. accounting
20. You need to have a lot of energy to work 7 days a week for your whole contract a. energetic
21. Crew members should be able to complete their duties as needed even sometimes within a time
frame b. great time management
22. Guests are also allowed in crew accommodation area b. false
23. You should be able to share cabin to other people, endure split shifts frequently and be ready to
work hard a. down to earth
24. In dealing with a disciplinary offence, the following procedure shall be followed: (a) a seafarer
charged can be permitted to bring a friend a. false
25. Service excellence refers to the ability of service providers to consistently meet and at times exceed
customer expectations a. true
26. You need in live off very little. You will have limited supplies on board and must be comfortable with
only a few basics and hardly any luxuries a. true
27. Beards and moustaches are allowed during a male crew members contract a. false
28. Responsible for planning organizing and delegating all meetings, briefings and special functions
within the front desk and back office c. chief purser
29. This position must have an experience in tourism, minimum 1 year onboard starting from an entry-
level cruise staff position quired a. shore manager
30. It is fairly obvious that people from different countries have different cultural backgrounds, and this
type of working environment has both its advantages and disadvantages. This is called
Multinationalism a. true
31. It is a disciplinary offence on board a ship for a seafarer except: b. Reasonably damaging a ship
32. Below are how service should be designed except: b. be specific as possible
33. This person deals with crew issues a. crew purser
34. During your first day on board, you will be introduced to the other crew members, take you on a
tour of the ship and get you into your guestroom b. true
35. According to Merriam-Webster, Culture is customary beliefs, social forms, legends and other
superstitious beliefs a. false
36. Crew members that are adaptable to change with the ability to perform calmly under pressure a.
problem solver
37. You are working with people that you might never have met before and that might be from different
countries. You don't have to be friendly and approachable and not work as a team all times no
matter what a. false
38. You must have a "can-do" attitude Smiling is natural thing that everyone can do and having an
infectious personality is also an added bonus. You should also be easily approachable and ready to
help someone as all times b. true

39. Must possess the ability to increase company revenue through promotion of future cruise sales c.
cruise sales consultant
40. Purser is a ship's captain a. false
41. Generalizations and assumptions about an entire ethnic group, religion, race, gender, or any group
of people is stereotyping a. true
42. Alcohol is allowed on the ship but try to consume it moderately sometime alcohol check is being
done randomly b. true
43. A disciplinary offence shall be dealt with within 12 hours of time it comes to the notice of the master
b. false
44. The duties include early morning closing of registers, running reports, balancing daily revenue and
generating passenger statements a. revenue accountant
45. It is one of the cores every crew member should always have when working in a cruise line a. great
time management
46. Those that can take directions but also have the ability to manage others make great employees d.
team player
47. Violation of USPH rules concerning hygienic working practices is not tolerated a. true
48. Effective customer-experience efforts need to be uniquely cross-departmental a. true
49. Name tags must be worn on the side of the uniform determined by the cruise line b. true
50. He/she is responsible for ship's clearance and certificates, facilitating prompt processing of legal
documents with port authorities and government agencies b. Chief purser
51. Unauthorized persons are not allowed to board the ship b. true
52. Wear your uniform anytime of the day a. false
53. If you are found in a guest stateroom and you are not fulfilling a guest accommodation duty, you will
be dismissed immediately b. True
54. These are elements of service design except: d. procedures
55. A good team has to be able to understand each other, that is why Tagalog is often allowed for
Filipinos to speak on duty a. false
56. Under Disciplinary offences on board all ships, what is the article under (g)? b. Stealing
57. Mentors, develops and provides on-the-job training to new recruits in order to improve their current
performance allowing them to gain skills and abilities for future advancements c. First purser
administration
58. He/she Participates in the embarkation process by collecting immigration documentation to
determine validity of documents b. First purser administration
59. The primary purpose of P&I insurance is to provide policy holders with protection against personal
injury, illness and death claims from crew from crew, passengers and so forth a. true
60. Furthermore, each Captain has the authority to establish additional rules and regulations for his ship
(known as Captain's Standing Orders)b. true
61. A record of a seaman's career certifications and experiences b. seaman's Book
62. It refers to the process of identifying, attracting, hiring and onboarding of employees c. recruiting
63. Smoking is allowed only in crew areas b. false
64. Responsible for the presentation, promotion, supervision and arrangements of shore excursions
offered in various ports of call c. shore manager
65. It is the practice of identifying and reducing business expenses to increase profits and starts with the
budget process a. cost control
66. Responsible for dealing with all passengers financial transactions-cash, credit cards and onboard
accounts c. second purser
67. This refers to the likes of: making good decisions for yourself, identifying where you are good at,
matching your skills to existing jobs, etc., b. career planning
68. Reception desk, general information, accommodation problems, complaints, etc., are just some of
the responsibilities of a: a. assistant purser
69. Do you pride yourself on exceeding the expectations of your employers and customers? Have you
had jobs where you have worked more than 60 hours per week? Can you carry our tasks without
being asked? Are you proactive c. work ethic
70. Breaks can be prearranged without notice, as they need to make sure that their staffing needs are
continually met b. false
71. When giving instructions and messages of importance, be direct and clear. Say exactly what you
mean a. true
72. Under Disciplinary offences on board all ships, what is the article under (d)? d. willfully to disobey a
lawful command
73. Under Disciplinary offences on board all ships, what is the article under (c.iii)? d. Sleeping while on
duty
74. Service excellence is all about offering a luxury-level product. b. True
75 Nutrition is important during your time onboard. Being on your feet for most of the day, your meals
are created to supply you with essential nutrients needed to keep you healthy and you can always cook
your own food b. true