WELCOME TO OUR

LIFE ON BOARD E-BOOK!

In this material, you will find essential information about working on cruise ships,
including details about the selection process, hiring companies, and what to expect
from life on board.
To make the most of this content, we recommend reading it carefully. And
remember: if you have any questions, our team is available through Infinity's
communication channels.
It's important to note that some procedures, rules, fees, and other aspects related to
boarding or cruise companies may change without prior notice. We are committed
to keeping you informed whenever possible.
Infinity has been operating in the market since 2004, connecting professionals with
companies of various profiles. We are certified by MLC 2006, an international seal
that regulates recruitment and selection practices for cruise ships. We wish you an
excellent read and much success on this journey!

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Crew Member Profile
Working aboard a cruise ship is a unique experience, but it requires a specific
profile to handle the challenges and make the most of the opportunities on this
journey. Here are the main traits that define the ideal professional for this field:

Adaptation to Multicultural
Environments
Life aboard a ship involves interacting
with people from various nationalities,
cultures, and languages. An ideal crew
member should be flexible, respectful, and
willing to learn from diversity, as well as
able to communicate effectively in
English, the primary language on board.

Customer Service Focus

Excellence in service is essential. Crew
members must adopt a welcoming
attitude, show empathy, and strive to
exceed guest expectations, ensuring
memorable experiences throughout the
voyage.

Resilience and Ability to Work Under

Pressure
The work pace aboard is intense, with long
shifts and limited time off. A resilient
professional stays motivated even during
challenging times and knows how to
manage their time and energy efficiently.

Teamwork Skills
The daily routine on board depends on
collective effort. Crew members need to
collaborate harmoniously with colleagues
from different departments, fostering a
productive and positive environment.

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Versatility and Willingness to Learn
Each day aboard may bring new responsibilities or unexpected challenges. An ideal
crew member is always ready to learn and adapt their skills to meet the ship’s
demands.

Physical and Mental Health

Cruise work requires physical endurance and emotional balance. It is essential for
professionals to be prepared for the demands of life aboard by maintaining healthy
habits and a positive mindset.

Proactivity and Commitment

Cruise companies value professionals who take initiative, demonstrate passion for
their work, and have a strong sense of responsibility regarding their duties.

Working on a cruise ship is challenging but rewarding. With these traits, a crew
member can not only exceed the company’s expectations but also enjoy a
transformative experience filled with learning and personal growth.

Onboard Class Division

(Crew/Staff/Officer)

The hierarchy aboard a cruise ship is organized into three main categories: Crew,
Staff, and Officers. This division is essential for maintaining order, efficiency, and the
smooth operation of the ship, both in running its systems and providing services to
passengers. Below, we outline the responsibilities and characteristics of each group.

Crew
Crew members are primarily responsible for the ship's basic and essential operations,
as well as providing direct support to passengers. These roles include areas such as:
• Cleaning and maintenance (housekeeping and cleaning of common areas);
• Laundry services;
• Kitchen and food assistance (e.g., cooks and kitchen helpers);
• General services.
Crew members usually share cabins and have access to restricted areas of the ship.
While their roles require physical effort and practical skills, these positions often
serve as entry points for those aiming to grow professionally in the cruise industry.

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Staff
The Staff category includes skilled professionals who primarily work in
entertainment, leisure, and hospitality roles. They ensure that guests have a
memorable onboard experience. Examples of roles include:
• Entertainers and recreational activity instructors;
• Musicians, dancers, and show performers;
• Spa and fitness professionals;
• Photographers and onboard media staff.
Staff members enjoy more freedom of movement around the ship and interact with
guests in various common areas. Their accommodations and benefits are generally
better than those of Crew members, reflecting their intermediate position in the
hierarchy.

Officers
Officers hold the highest-responsibility positions onboard, managing the ship’s
operations and supervising teams. They are divided into two main groups:
• Technical Officers: Engineers and navigation professionals responsible for the
ship's safety and technical operations.
• Hotel Officers: Supervisors and managers who oversee guest services, such as
restaurant managers, entertainment directors, and hotel operations managers.
Officers typically have individual or more comfortable accommodations,
differentiated meals, and access to exclusive areas. Additionally, their status is
respected throughout the crew.

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Salaries, Payment, and
Cost of Living
Salaries
Salaries on board vary according to the position held, the department, the cruise line,
and the crew member's level of experience. Technical professions, leadership roles,
and areas such as gastronomy and entertainment generally offer higher salaries,
while operational roles, such as housekeeping or kitchen assistant positions, provide
compensation in line with the job's demands.
The monthly salary range typically falls into the following categories:
• Basic roles: USD 600 to USD 1,500.
• Intermediate roles: USD 1,500 to USD 3,000.
• Leadership and specialized roles: USD 3,000 to USD 8,000 or more.
In addition to base salaries, some positions receive tips, which can significantly
boost income, especially in departments such as beverages, restaurants, and
housekeeping.

Payment
Salaries are paid monthly or biweekly in US
dollars (or another currency defined by the
company).
Most companies use a prepaid card
specifically for crew members, where the
salary is deposited. This card can be used for
purchases and ATM withdrawals both on
board and in ports.
At the end of the contract, many crew
members choose to transfer their savings to
their bank accounts in their home countries.
Some companies offer facilities for this type
of operation, but banking fees may apply.

Cost of Living On Board

One of the greatest advantages of working
on a cruise ship is the low cost of living. On
board, crew members have their basic needs
covered by the company, allowing them to
save a significant portion of their salary.

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The following items are typically provided at no cost:
• Accommodation: Crew members share a cabin with colleagues.
• Meals: All meals are provided in a crew-only dining area.
• Uniforms: Most companies supply the necessary uniforms.
• Transportation: There are no commuting costs since you live where you work.
• The main expenses for crew members on board are usually:
• Communication: Such as internet or phone packages to stay in touch with family.
• Personal purchases: Convenience items, personal hygiene products, or souvenirs
at visited ports.
• Entertainment: Drinks and leisure activities in crew-only areas, such as exclusive
bars.

Savings and Financial Planning

Due to the low cost of living on board, many crew members can save a significant
portion of their salaries, which can be allocated toward investments, savings, or
future plans. It is recommended that crew members manage their finances and set
savings goals to make the most of this opportunity.
Working on a cruise ship offers not only a source of income but also the chance to
explore new places, learn about different cultures, and build a more solid financial
future. With proper planning and discipline, this experience can become a milestone
both professionally and financially.

6
Advantages of Working
Onboard

Working on a cruise ship is a unique experience that

goes far beyond a simple job. This opportunity offers
not only professional growth but also the chance to
experience different cultures, broaden horizons, and
create lifelong memories. Here are some of the main
advantages of pursuing a career onboard:

Professional Growth
Working in a multicultural and dynamic environment
fosters accelerated professional development. Life
onboard demands discipline, teamwork, and problem-
solving skills, making professionals better equipped to
face challenges in any field. Additionally, many
companies provide regular training sessions, enabling
continuous improvement.

Competitive Pay and Benefits

One of the great advantages of working on cruise ships
is tax-free earnings, which, in many cases, are higher
than equivalent positions on land. Furthermore,
employees receive free meals, accommodation,
uniforms, and other company-sponsored benefits,
allowing them to save a significant portion of their
income.

Exposure to Different Cultures

A ship’s crew comprises people from all over the world,
making the work environment incredibly diverse. This
interaction promotes learning new languages, customs,
and perspectives, enriching both the personal and
professional lives of the crew members.

Unparalleled Travel Experience

Traveling the world while working is one of the biggest
attractions of this career. From idyllic beaches in the
Caribbean to icy landscapes in Alaska, crew members
get the chance to visit amazing destinations, often with
opportunities to explore ports during their free time.

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Savings and Financial Planning
With minimal onboard expenses, such as free meals and housing, working on cruise
ships is a unique opportunity to save money and achieve financial goals. Whether
for investing in education, supporting family, or fulfilling personal dreams, onboard
work enables effective financial planning.

Global Networking
Working with people from various parts of the world allows crew members to build a
valuable network of contacts. These connections can open doors to future
opportunities in diverse fields or even strengthen lasting friendships.

Opportunities for Internal Growth

Many cruise companies have policies of internal promotion, meaning that with
dedication and good performance, it is possible to advance in your career and
achieve leadership positions.

Personal Development
Beyond professional growth, onboard life helps crew members become more
resilient, independent, and confident. Being outside their comfort zone and dealing
with challenging situations daily contributes significantly to personal development.

Adventurous Lifestyle
For those seeking a lifestyle different from the traditional, working onboard offers
the chance to live exciting experiences, such as exploring new landscapes, making
international friends, and being constantly on the move.

Professional Recognition
Having work experience on cruise ships is highly valued in the global job market.
Working in such a demanding environment demonstrates skills such as adaptability,
proactivity, and the ability to perform under pressure.

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What Are Crew
Cabins Like?
Crew cabins on cruise ships maximize functionality and comfort in limited spaces,
allowing professionals to rest and prepare for daily tasks. Though smaller than guest
cabins, they are vital to the crew's daily life. Key aspects include:
• Size and Layout: Crew cabins are small, housing one to four people based on
rank. Officers typically have single cabins, while most crew share. Each cabin
includes bunk or single beds, wardrobes, and a desk, maximizing space.
• Bathrooms: Many cabins share a "Jack-and-Jill" bathroom, with a shower, toilet,
and sink. Higher-ranking crew often have private bathrooms.
• Comfort and Amenities: Despite being compact, cabins provide bedding,
towels, adjustable air conditioning, and a phone for internal communication.
• Privacy and Personal Space: Respect and organization are crucial in small
spaces. Lockers and drawers help define personal space, and cleanliness is shared
responsibility.
• Cabin Location: Crew cabins are on lower decks, ensuring guest areas remain
private. Common areas like the mess hall and laundry are easily accessible.
• Entertainment and Connectivity: Most cabins offer basic internet (at an extra
cost) and TV with limited channels, promoting relaxation and rest.
• Challenges and Adaptation: Adapting to life in crew cabins requires flexibility,
communication, and respect for cultural differences.
• Community Environment: Despite space limits, crew cabins build strong bonds,
fostering camaraderie and making life on board more enjoyable.

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Crew Mess
The Crew Mess on cruise ships is essential for the crew's daily life, meeting their dietary
and social needs.
Structure and Environment
Located in crew-only areas, it offers tables, chairs, and a buffet system. Though simple
compared to guest restaurants, it provides a comfortable space for quick meals or
breaks.
Menu and Food
The menu caters to diverse nationalities, with
options including:
• International dishes: Asian, European,
Latin American, and more.
• Basic foods: Rice, beans, pasta, meats,
vegetables, and fruits.
• Dietary alternatives: Vegetarian and
other options.
Operating Hours
The Crew Mess operates nearly 24 hours, with
flexible hours for different meals to
accommodate varying shifts.
Rules and Etiquette
Key rules include:
• Hygiene: Clean tables after meals.
• Attire: No dirty uniforms or inappropriate
clothing.
• Efficiency: Keep meals quick to ensure
space for everyone.
The Crew Mess also serves as a social space
for crew members to interact, build
friendships, and relax briefly during the day.

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Crew Office
The Crew Office is crucial for cruise ship operations, focusing on crew management.
It functions as the "human resources department on board," handling administrative,
operational, and support tasks for the crew.
Document Management
The Crew Office verifies and stores documentation to ensure compliance with
maritime regulations, including passports, visas, maritime certificates (e.g., STCW),
contracts, and medical exams.
Embarkation and Disembarkation
The Crew Office organizes crew embarkation and disembarkation, managing
transfers, flights, ground transportation, and accommodation when needed.
Payments and Finances
It processes salaries and other financial transactions, issues pay slips, assists with
money transfers to families, and answers payment questions.
Crew Support
The Crew Office supports crew well-being, handling requests for cabin changes,
time-off approvals, contract renewals, and resolving conflicts.
Emergency Support
In emergencies, the Crew Office acts as an intermediary between the crew and
relevant departments, such as medical or management.

Crew Office Team

The team typically includes:

• Crew Manager: Leads operations and ensures alignment
with company policies.
• Crew Office Assistants: Manage administrative tasks
and assist crew members.
• Crew Payroll Officer (on some ships): Manages crew
finances.
The Crew Office ensures smooth operations, legal
compliance, and a motivated crew. It fosters a positive work
environment, contributing to talent retention and crew
satisfaction. Its efficiency impacts both regulatory compliance
and the overall onboard experience.

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How Crew Members Enjoy
Leisure on Cruise Ships
Working on a cruise ship is rewarding but challenging due to the intense routine and
limited space. To support crew well-being, cruise lines offer various leisure options.
Leisure Areas
Most ships have lounges, bars, and recreational spaces where crew can socialize and
unwind after shifts.
Gym and Activities
Crew gyms and sports tournaments, like volleyball or soccer, promote physical
activity and team interaction.
Events and Parties
Themed parties with music, dancing, and prizes foster team spirit and relieve stress.
Entertainment
Larger ships have movie rooms or TV areas, with some offering streaming services.
Shore Excursions
Crew can explore port destinations during free time, experiencing local culture,
shopping, and dining.
Wi-Fi
Affordable internet packages allow crew to stay connected with family and access
online content.
Wellness Programs
Yoga, meditation, and motivational talks help manage the emotional impact of a
dynamic work environment.
Leisure Benefits
Leisure activities help crew recharge, improve mental and physical health, and build
friendships, contributing to a balanced work experience.

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First Weeks of Work Onboard
The first weeks onboard a cruise ship are marked by intense emotions, rapid learning,
and adapting to a new routine. Preparing for this phase is crucial.
Multicultural Environment: Cruise ships are floating cities with staff from diverse
cultures. During your first weeks, you’ll meet your team and colleagues worldwide.
Embracing this diversity requires flexibility and respect.
Intensive Training: Mandatory training includes safety procedures, life-saving
equipment, and role-specific skills. These are essential for safety and work alignment.
Work Routine: The first weeks can be challenging due to long shifts and a fast pace.
Over time, you’ll adapt and organize your tasks effectively.
Shared Spaces and Rules: Most crew members share cabins, requiring organization
and respect. Following company rules on dress, behavior, and schedules ensures
harmony.
Socialization and Well-Being: Amidst the workload, find time to socialize and use
crew spaces like gyms and lounges to relax. Building friendships helps navigate
challenges.
Tips for Success
• Be proactive and eager to learn.
• Stay organized to balance work, rest, and leisure.
• Embrace cultural differences.
• Care for your health with proper food, hydration, and rest.
• Ask for help when needed.
With dedication and resilience, you’ll adapt quickly and make the most of this unique
experience.

Work Hours
Understanding work hours onboard is essential for this career. Cruise ship schedules
follow international regulations from the International Labour Organization (ILO) and
the Maritime Labour Convention (MLC 2006), ensuring adequate rest and safe
working conditions.
MLC 2006 Regulations:
• Maximum work: 14 hours per day, 72 hours per week.
• Minimum rest: 10 hours daily, divided into up to two periods, one at least 6
consecutive hours.

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Work Routine by Department:
Hospitality (restaurants, bars, housekeeping): Shifts range from 8 to 12 hours,
scheduled around peak times like meals or events.
Entertainment: Flexible schedules for performers, requiring availability for activities
and rehearsals.
Technical Crew (engineering, maintenance, deck): Staggered shifts for 24/7 ship
operation.
Kitchen Crew: Intense workload, with shifts often exceeding 10 hours during busy
periods.

Managing Work Hours:

• Plan free time for rest, socializing, or exploring ports.
• Prioritize sleep and a balanced diet to handle physical demands.
• Communicate with supervisors about workload issues for adjustments within
regulations.

Safety and Hygiene

Rules Onboard
Safety and hygiene on cruise ships are top priorities, ensuring
the well-being of crew and passengers. Regulations are strict
and follow international standards, such as those set by the
International Maritime Organization (IMO) and local and global
public health regulations.
Safety Measures
Emergency drills at the start of each voyage train passengers
and crew on evacuation procedures, life jacket use, and muster
station locations. Ships are equipped with advanced navigation
systems, alarms, surveillance, and trained crews to handle
emergencies like fires or leaks. Dangerous items, such as
weapons or explosives, are strictly prohibited, with all belongings
inspected before boarding. High-risk areas, like kitchens and
engine rooms, follow strict safety protocols.
Hygiene Standards
Strict hygiene measures prevent outbreaks, with frequent
cleaning of common areas like restaurants and pools. Crew
members are trained in food handling, pest control, and waste
disposal. Hand sanitizer is widely available, and during health
crises, additional steps like temperature checks and mask
mandates may apply.

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Medical Support
Onboard medical facilities handle emergencies and basic care. Severe cases may
require port disembarkation or helicopter rescue. Following safety and hygiene rules
ensures a smooth, enjoyable trip while maintaining confidence in the cruise industry’s
commitment to care and hospitality.

Employment Contracts

Cruise ship employment contracts follow international maritime regulations, including

those by the ILO and MLC.
Contracts are fixed-term, lasting 5 to 9 months, with limited days off, typically when
the ship is docked. Afterward, crew members usually get a "break" before starting a
new contract.
Benefits:
Accommodation, meals, and transportation are provided, reducing living costs and
allowing crew to save more. Other perks include health insurance, onboard medical
care, gyms, and leisure areas.
Work Conditions:
Work hours range from 10 to 14 hours daily, with regulated rest periods. Salaries are
paid in USD or EUR, offering competitive compensation, especially for workers from
countries with weaker currencies.
Contract Terms:
Contracts include conduct rules, uniforms, training, and emergency responsibilities,
with all crew trained in safety protocols.
Professional Growth:
Cruise ship jobs offer cultural exchange, global travel, and career advancement.
Candidates should be prepared for challenges, such as being away from family,
demanding routines, and adapting to a multicultural and regulated environment.

15
Onboard Medical Assistance

Medical assistance onboard is an essential issue

to ensure the well-being and safety of
professional crew. Shipping companies offer a
complete medical structure to deal with
emergencies and health situations that may arise
during trips, considering that crew members
spend long periods away from dry land.
Medical Resources
Cruise ships have well-equipped medical clinics,
with qualified professionals available 24 hours a
day. These ones are responsible for providing
primary care, treating medical emergencies and,
if necessary, stabilizing patients for transfer to a
hospital ashore. Facilities include diagnostic
equipment, medications and resources to treat
everything from minor problems such as colds to
more serious conditions such as heart attacks or
fractures.
.Coverage
Medical assistance on board is extended to all crew members, regardless of position or
nationality, and is generally included in the benefits offered by the employment
contract. In case of work-related illnesses or accidents, medical costs are covered by
the company, including possible medical evacuations to hospital.
Medical Exam
In addition, companies require crew members to do medical examinations before
boarding to ensure they are in good health. This process, known as the Medical Exam or
Occupational Health Exam, assesses the candidate's physical and mental fitness to
work in a maritime environment. It is also common for companies to offer additional
health insurance, which covers treatments on land during the contract period.

Prevention
Another important point is prevention. On
board, health awareness campaigns are
carried out, such as hand hygiene,
vaccination and protocols to prevent the
spread of infectious diseases. This is
essential, especially in closed environments
with high population density such as cruise
ships.

16
Reboarding Process

The crew´s reboarding process is an essential step to make sure that employees
return to their roles efficiently and in an organized way.
Document verification and scheduling
It starts with logistical planning, which includes issuing airline tickets, scheduling
ground transportation and checking required documentation, such as passports, visas
and up-to-date medical certificates. In addition, crew members must bring the
required medical examinations by health authorities, such as specific health tests of
the maritime sector.
Training
Before boarding, crew members go through an orientation process that may include
information about the company's rules and protocols, and operational changes or
updates to safety procedures. This moment is crucial to align expectations and
ensure that everyone is ready to continue their activities. In many cases, companies
supply previous online or in-person training.
Responsibility
On boarding day, it is important that crew members strictly follow the schedules,
delays can compromise both the individual and collective schedule. Upon arriving at
the port, a final check of documents and luggage is carried out. Once on board, the
crew members receive detailed instructions about the ship, their specific functions
and emergency protocols.
Co-Work
Reboarding requires coordination between multiple teams, including recruitment
agencies, airlines, shipping companies and the cruise line itself. The efficiency of this
process is essential to minimize delays and ensure that crew members are ready to
provide the best possible service during the season.

17
Boarding Process Expenses
to Work on Cruises

The onboarding process involves costs that candidates need to

consider before starting the journey. These expenses are
essential to ensure mandatory requirements compliance of
companies and international laws.
Below, we list the main ones:
1. Passport: It is essential to have a valid passport to work on
cruises, the cost varies depending on the country.
2. Visa: Most crew members need to obtain visas, such as the
C1/D (transit and crew), required by the United States. Costs
include application fee, travel to the consulate and, in some
cases, overnight accommodation.
3. Medical Exams: All cruise companies require detailed medical
exams to prove physical and mental fitness. Prices may vary
depending on the clinic or hospital authorized by the
company.
4. Certificates and Courses: Some positions require specific
training, such as STCW (Ship Safety) or first aid certificates.
These courses have costs that must be considered in
planning.
5. Travel: Includes travel for exams, training, interviews or even
the boarding location, if not covered by the hiring company.
6. Baggage and Preparation: It is common for crew members
to invest in personal items, additional uniforms or equipment
necessary for work on board.

Although costs may vary, the initial investment is rewarded by

the career and the learning and travel opportunities that working
on cruises provides. It is essential to organize yourself financially
and seek information in advance to avoid unforeseen events and
ensure that the boarding process is smooth.

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 Thank you for taking the time to explore our e-book
and learn more about the incredible job opportunities
on cruises. We hope that the information was useful
and inspiring for you to take the next step in your
international career.

Working on board is much more than a job; It is a life

experience that provides personal growth,
professional development and unforgettable
memories.

If you're ready to embark on this transformative

journey, don't waste time! Apply now and take the
first step forward on this adventure. Our team is
prepared to help you at every step of the process.

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