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Carrier Guide: Disable FMiP Lock

This form is used to request disabling the Find My iPhone lock on a device when a repair is blocked due to the lock and the customer has provided valid proof of purchase. The carrier partner completing the form needs to include the proof of purchase receipt and provide information about the customer's device including serial number, IMEI, product description and original sales details like date and retailer where it was purchased. All fields on the form are required to be submitted to the appropriate Apple email address in order to process the request to disable the Find My iPhone lock.

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327 views1 page

Carrier Guide: Disable FMiP Lock

This form is used to request disabling the Find My iPhone lock on a device when a repair is blocked due to the lock and the customer has provided valid proof of purchase. The carrier partner completing the form needs to include the proof of purchase receipt and provide information about the customer's device including serial number, IMEI, product description and original sales details like date and retailer where it was purchased. All fields on the form are required to be submitted to the appropriate Apple email address in order to process the request to disable the Find My iPhone lock.

Uploaded by

Беҳтаринҳо
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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 Disable Find My iPhone Lock Request

This form should be completed when a repair is blocked in GSX due to FMiP device lock and where the customer
has provided the valid proof of purchase proving device ownership. The Carrier Partner should complete this form
and attach the proof of purchase receipt of the product’s original retail purchase.

Troubleshooting

Has the customer tried to turn off remotely via online iCloud.com/find access?
Yes
No


Has the customer tried to reset their password at appleid.apple.com?
Yes
No

If you answer no to either of these questions, submit the form only after the customer attempts those steps.



Product Information

Serial Number:
C37LQ43GFRC9

IMEI (cellular devices only):
358689055626095

Product Description:
IPHONE 5 32GB GOLD

!
Original Sales Information



!

Purchase date:
2013 12 11


Year (YYYY)
Month (MM)
Day (DD)

Proof-of-Purchase: Reseller Information


Invoice/receipt number:
8896613724

Name:
Apple Asia Limited

Phone number:
+8525068888

Street address:
2401, Tower One, Times Square

City/State:
Causeway Bay

Postal:
999077

Country code:
Hong Kong

Email address (if available):


Additional comments:
 Please disable the Find My iPhone Lock.


!



!!
!
!
ALL FIELDS ARE REQUIRED

Completed forms should be submitted to the appropriate regional e-mail address from the following list:

FMiPLockAMR@apple.com, FMiPLockALAC@apple.com, FMiPLockEMEA@apple.com,


FMiPLockAPAC@apple.com, FMiPLockChina@apple.com, FMiPLockJapan@apple.com

The customer’s statutory warranty rights are the same whether or not the proof of purchase is validated. Apple
will protect personal information in accordance with the Apple’s Customer Privacy Policy available at
www.apple.com/legal/privacy.



Version 1.2 | February 2014

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