Disable Find My iPhone Lock Request
This form should be completed when a repair is blocked in GSX due to FMiP device lock and where the customer
has provided the valid proof of purchase proving device ownership. The Carrier Partner should complete this form
and attach the proof of purchase receipt of the product’s original retail purchase.
Troubleshooting
Has the customer tried to turn off remotely via online iCloud.com/find access?
Yes
No
Has the customer tried to reset their password at appleid.apple.com?
Yes
No
If you answer no to either of these questions, submit the form only after the customer attempts those steps.
Product Information
Serial Number:
F2MLQ314FFG9
IMEI (cellular devices only):
358684053464821
Product Description:
IPHONE 5S 16GB SILVER
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Original Sales Information
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Purchase date:
2014 04 21
Year (YYYY)
Month (MM)
Day (DD)
Proof-of-Purchase: Reseller Information
Invoice/receipt number:
1477767217/05
Name:
Telefónica Germany GmbH & Co. OHG.
Phone number:
+498924420
Street address:
Georg-Brauchle-Ring 50
City/State:
München
Postal:
80992
Country code:
Germany
Email address (if available):
Additional comments:
Thank you.
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ALL FIELDS ARE REQUIRED
Completed forms should be submitted to the appropriate regional e-mail address from the following list:
FMiPLockAMR@apple.com, FMiPLockALAC@apple.com, FMiPLockEMEA@apple.com,
FMiPLockAPAC@apple.com, FMiPLockChina@apple.com, FMiPLockJapan@apple.com
The customer’s statutory warranty rights are the same whether or not the proof of purchase is validated. Apple
will protect personal information in accordance with the Apple’s Customer Privacy Policy available at
www.apple.com/legal/privacy.
Version 1.2 | February 2014
