S.No: WO-011831626 TVS Electronics ltd.
(HP Authorized Service Center)
H/No.24,Pillar No.52,near IDBI Bank, Sikendarpur, Gurgaon, 122001
Gurgaon Haryana 122001
SERVICE CALL REPORT
Service Type: 05K-Extended Warranty Case Number: 5054957992
Customer Name: Keziya George Product Serial Number: 8CG93280Q0
Customer Contact Person: Keziya George Product Model Number: 8GA79PA
Customer Address: Product Name: HP Pavilion x360 - 14-dh1010tu
House no - 497/7,Pratap nagar
nodataSe, CallLog date: 12-10-2020 Time: 18:14:23
Gurgaon,Haryana-122001 Arrival Date: 30-10-2020 Time: 12:40:55
Fixed Date: 30-10-2020 Time: 13:41:37
Customer Phone No: 916238983028
Issue Description :
Display issue
Resolution Summary:
Part replaced case closed
Customer Comments:
NA
Engineer Name: Naveen kumar Signature : __________ Date :
Over All Service Experience :-
Customer Name: Keziya George Signature : __________ Date :
Web Support: https://support.hp.com/in-en/ At HP Care, we believe in exemplary customer service and if
haven't met your expectations. Please write to us at -
servicehead@hp.com
Note: Hard disk related issue and replacement may lead to loss of data. It is advisable for the customer to backup the important files &
applications prior to repair activity.
Parts Used /Returned Details:
SO No/ Part Part Description Removed Installed Status
Part Req ID Part CT# Part CT# (Def/DOA/Good)
0600079177 L51097- SPS- 00000000000001 00000000000000 73 - Used & Consumed
0600079177 L51119- SPS-LCD PANELKIT14 00000000000003 CHSFB01JBCTHHY 73 - Used & Consumed
0600079177 L67767- SPS-MB UMA i5-10210U 00000000000004 PJHKH1B0GDV0GP 73 - Used & Consumed
24 Digit UEFI Failure ID:
Terms and Conditions
a. The terms and conditions as contained in the product warranty statement or additional CarePAQ applicable to the
model shall be applicable for the repairs relating to the same.
b. In case of units not covered under warranty, the customers shall fill-in the Quotation Acceptance form in token of
the quotation offered by HP.
c. HP India Sales Private Limited Reserves the right to dispose off any equipment which is not claimed by the customer
date of receipt of this CSO form/Quotation acceptance form in case of units not covered under warranty. In such an
customer acknowledges that he/she shall have no claim against HP in respect of such equipment, which is disposed off
Further demurrage charges shall be applicable on the units @ Rs. 500/- per month if the machine is not collected from
within 1 month from the date of receipt of this CSO form/Last Quotation Acceptance Form in case of units not covered
warranty. Demurrage charges will not be applicable if the delay is due to non-availability of the spare parts at HPs end.
d. Please verify if all the items including accessories of the machine that is handed over to HP, are listed in the material
e. Force Majeure: HP shall not be liable for performance delays or for non-performance due to fire, floods power acts of
acts of the public enemy wars, insurrection, riots, strikes, lockouts, sabotage and law, statute or ordinance order action or
regulations of the government or any agencies thereof or any local authority or any compliance therewith or any other
contingencies, or circumstances similar to the above.
HP shall use all reasonable endeavors to minimize any such delay upon cessation of the event giving rise to the
shall in so far as may be practicable under the circumstance complete performance of its obligations hereunder.
Notwithstanding the foregoing if any of the above mentioned events precludes HP from meeting any or all of its
obligations hereunder for a period of more than 3 months from the date of occurrence of such act, HP shall intimate
customer of the same.
f. Please notify HP of any discrepancy with the repaired unit while taking delivery.
g. For any enquiry contact HP Care on _________________and quote the case number.
h. All correspondence will be directed to the customer at the address indicated on the form. The Customer shall inform HP
immediately in event of any change in the address or telephone as mentioned in this form.
i. Inspection Service charges of Rs _____ - (plus Service Tax as applicable) shall be chargeable in case if the product is
under warranty/AMC/Care PAQ.
j. In case of Hard Disk failure or reinstallation of OS due to any other reasons, it may require formatting the Hard Disk. This
lead to loss of data. Hence, it is advisable for the customer to backup important files / data & programs. Application
will not be installed apart from the recommended operating system (OS), including drivers and patches. Kindly refer to
warranty terms and conditions for more information.
Note: We are committed to enable security & protection of customer data and under no circumstances can we copy, read, erase
customer data without the written consent of the customer.
Need support beyond support hours, you can try our self-help options
available 24/7
HP Virtual Agent HP Support Assistant HP Support Service center locator HP Care
Mobile App
Register your product NOW to get Latest Buzz, Tips and Tricks for your product -
https://register.hp.com
