HOTEL RESERVATION
1. DIALOG 1
A : I would like to make a hotel reservation.
B : What day will you be arriving?
A : I will be arriving on May 14th.
B : How long will you be staying?
A : I need the room for 3 nights.
B : How many people will be staying in the room?
A : I will be staying in the room alone.
B : Would you like a smoking or nonsmoking room?
A : We need a nonsmoking room.
B : We have booked a room for you. Please be sure to arrive before 4:00 on your
check-in date.
2. DIALOG 2
A : I would like to book a reservation at your hotel.
B : What date would you like to make that reservation for?
A : I need the reservation for May 14th.
B : How many days do you need the reservation for?
A : I will be staying for 3 nights.
B : Is that a single room, or will there be more guests?
A : I need a double room.
B : We have smoking and nonsmoking rooms. Which do you prefer?
A : We require a smoking room.
B : Your room is booked. You must arrive before 4:00 the day you are to check in.
3. DIALOG 3
A : I need to book a room at your hotel.
B : On what day will you be beginning your stay?
A : Our stay will be beginning on May 14th.
B : Can you tell me how many days you need the room for?
A : Please book the room for 3 nights.
B : Would you like a single or double room?
A : I need a room for 3 people.
B : Do you need a nonsmoking room?
A : We must have a nonsmoking room.
B : We have reserved your room. To secure the room, you must pre-pay with a
credit card.
HOTEL RESERVATION DIALOGUES
Practice these questions with a partner before attempting to make a full hotel
reservation conversation.
1. Questions to Ask When Making a Reservation
These are questions that are usually made by a receptionist. The questions are
presented in no particular order.
How may I help you?
I would like to make a reservation
What is the exact date of your arrival?
I will arrive there on September 2nd
How many nights will you stay?
We will stay three days and two nights
How many people is the reservation for?
The reservation is for 3 people
What type of room would you like?
We would like a double room
Can I have your full name please?
My full name is Ryan Albert Shoemaker
How do you spell your last name?
It’s S-H-O-E-M-A-K-E-R
Will you pay with visa or MasterCard?
I will pay with visa
What’s your credit card Number?
My credit card number is 4523-4561-1234-7894
What’s your phone number?
My phone number is 4561-3698
These are question that the potential guest or caller can ask:
Does the hotel room have air conditioning?
Yes, they do
Does the reservation include breakfast and lunch?
The reservation includes only breakfast
2. Hotel Reservation Dialogue #1
R: Good morning. Welcome to the Westin Hotel
C: Hi, Good morning. I’d like to make a reservation for this weekend. Do you have any
vacancies?
R: Yes sir, we have several rooms available And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: For two people
R: And would you like a single rooom?
C: yes, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: Sure What’s the rate for the room?
R: Your room is $400 per night, Now what name will the reservation be listed under?
C: Jack Johnson
R: Could you spell your last name for me, please?
C: Sure. J-O-H-N-S-O-N
R: Could you tell me your telephone number?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I’ll need your credit card information to reserve the room for you. What
type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Jack Johnson
R: Alright, Mr. Johnson, your reservation has been made
C: Great, thank you so much.
R: My pleasure. Have a nice day.
3. Hotel Reservation Dialogue #2
Hotel Clerk: Hello. Holiday Inn. May I help you?
Man: Yes, I’d like to make a reservation for two on September 21st.
Hotel Clerk: we have one suite available,
Man: How much is that?
Hotel Clerk: It’s only $200 dollars
Man: Okay, that’ll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Ash Simpson.
Hotel Clerk: How do you spell your last name, Mr. Simpsons?
Man: S-I-M-P-S-O-N-S
Hotel Clerk: Okay, Mr. Simpson, we look forward to seeing you
Man: Okay. Goodbye.
