Bartending Text Book 10.01.2018
Bartending Text Book 10.01.2018
80211
Bartending
School Inc.
                                                 TABLE OF CONTENTS
INTRODUCTION..............................................................................................................................
                                                    ...............1
R
U
L
E
S
&
R
E
G
U
L
A
T
I
O
N
S
S
C
H
O
O
L
P
H
I
L
O
S
O
P
H
Y
J
O
B
A
GARNISHES ....................................................................................................................................
                                                        .............40
WINES &
CHAMPAGNE .............................................................................................................................
                                                               .41 RECIPES
                                                            REVIEW & NOTES
                                                                         HOT
     DRINKS ......................................................................................................................................
                                                               .........47 RECIPES
                                                            REVIEW & NOTES
BEER.................................................................................................................................................
                                                                ...........50
                                                            REVIEW & NOTES
                                                         CUSTOMER
 SERVICE ..................................................................................................................................54
                                                              LEGAL
ASPECT ...........................................................................................................................................
                                                                   56
INTERVIEWS ..................................................................................................................................
                                                       .............57
                                                                      DO &
DON’T ..............................................................................................................................................
                                                     .58 EMPLOYEE RULES &
        RESPONSIBILITIES .................................................................................................59
ALCOHOLS .....................................................................................................................................
                                                                   .............61
                                                       COMMON BAR
    TERMS ...............................................................................................................................75
                                           CALL & PREMIUM REFERENCE
                  LIST........................................................................................................76
                                        LIQUEURS/CORDIALS REFERENCE
                     LIST ..................................................................................................77
                                                               RESUME PART
     1..........................................................................................................................................81
                                                               RESUME PART
     2..........................................................................................................................................83
                   ii                                          RESUME PART
     3..........................................................................................................................................84
                                                                 MID TERM
  A...............................................................................................................................................85
                                                                  MID TERM
  B ...............................................................................................................................................88
                                                             MID TERM
 ONE ..........................................................................................................................................91
                                                             PRACTICE
 FINAL ........................................................................................................................................94
DRILLS ............................................................................................................................................
                                                              ............96
                                INTRODUCTION
 Welcome to the Exciting World of Bartending! We believe that you have made
 an excellent decision in choosing The Bartending School of Denver to provide
  training in the hospitality industry. We hope that, through the course you are
  about to take, you will learn the “art of mixology.” Our course is designed to
 provide you with the fundamental knowledge needed so that, upon graduation,
      you will be able to work in any establishment throughout the country.
  Although this program is designed to be completed in 30+ hours, don’t worry if it
takes you longer, or if you completed it sooner! Everyone learns at a different pace;
 and, there are may be other factors that affect your training. The important thing to
remember about the training is that you pass the course module requirements. How
                    long it takes you to complete it is immaterial.
 If you need additional help, please don’t hesitate to ask one of the instructors.
 Your success is our success! We will be happy to work with you to make sure
                   that you comprehend the course material.
  Before you begin the training program, here are some things that you can expect
                    from us and that we will expect from you:
                                 You can expect us:
      To do everything possible to make your experience here both successful and
                                      enjoyable.
      To provide you with the course material in a structured, easy-to-learn way.
                            To give you individual attention.
      To critique your work in the same manner as a bar manager or owner would.
                  To prepare you for the final exam as best as we can.
   To answer your questions or find the answer for you
      if we don’t know it. We will expect from you:
                 To spend as much time outside class studying recipes.
                    To be on time for class or notify your instructor.
       To follow our directions when it comes to studying, practicing and drills.
                 To pay attention to the instructors during the lectures.
          To give us appropriate feedback on how your experience is with us
                            Most important, HAVE FUN!!!                     1
         RULES &
    REGULATIONS
        IMPORTANT                            INSTRUCTOR(S)               INTRUCTOR
INFORMATION SCHOOL                                          PHONE#
  PHONE# 303-500-8672
TiPS CLASS
              1.   Make-Up Classes: If you miss a class, you may make it up at no
            FACEBOOK
                  additional cost. Check with your instructor for the next class time.
      2.      Problems: If you have any problems in learning the lesson, don’t be shy
              about asking for extra help. Your instructors are here to help you. If you
                       need special attention, we will be happy to work with you.
           3.    Eating and Drinking: After the lesson is completed, you will be
          allowed to leave the classroom if you feel the need to get something to
                                               eat or drink.
   4.      Smoking: After the lesson is completed, you are more than welcome to go
                             outside in our designated area for a smoke break.
    5.       Tardiness: Lessons are scheduled for specific times. Please arrive at least
               15 minutes before class begins to be sure you are here when the lesson
                  starts. If you are running a few minutes behind, please contact your
           instructor to communicate your tardiness. If you are more than 15 minutes
                          late for class, you will need to make it up another time.
          6.     Signing In: State Law requires all students to sign in for every class to
           receive credit. It is your responsibility to sign in. If you do not sign in, you
                                       may have to make up that class.
          7.     Absenteeism: If, for any reason, you are unable to make scheduled
               class or know in advance you will not be available to attend, inform
             your instructor immediately. If you have an emergency, please contact
                                      the school as soon as possible.
          8.     Payment: Student should pay in advance for classes. If you are on a
                   payment schedule, you must be paid in full prior to final testing.
       9.     Sidework: Every student will have sidework that you will be given for
                 class. Every student is responsible for the cleanliness, stocking and
                        organization of their work area at the end of every class.
            2
DAYS & TIMES YOU WILL HAVE
          CLASS
                                     1 Week
                                    Schedule
    Day Mon Tues Wed                                    Thu Frid
        day day nesd                                    rsda ay
     Class 10-
      5=X
                        ay      Class 2-9
                                  =O
                                                          y
    10a X2 Week Schedule
                 X       X                              GR
                                                                     No classes
    1pm
     k day day nesd                                     rsda
                                                        TE! ay
          Weekend       ay                                y!
          Schedule
    2pm X        X Sun   X
     Week 1                                                          No classes
         O Satu
                                   XO           XO                   No classes
                 X day   X                              GR
     Week 2                                                          No classes
      -        rday
                                                        AD
                  We break for lunch from 1-2pm &
    5pm          X       X
                 Weekend 1   5pm-6pm
    6pm          O GR    O                              UA
                                                        GR
                                                                     No classes
                 X
                 Weekend 2
      -                                                 TE!
                                                        AD
                       AD
    9pm                                                  !
                                                        UA
                       UA
                       TE!                              TE!
                         !                               !       3
    Homework is MANDATORY!!!! We will expect you to complete all homework and
         assignments before your next class and we will review them together.
           4
    CLASS & HOMEWORK SCHEDULE IN ADDITTION TO
     COMPLETING THE MODULES FOR EACH CLASS:
                     2 Week
       MONDAY                       TUESDAY                   WEDNESDAY
      Class Agenda                 Class Agenda               Class Agenda
       Homework:                   Homework:
 Read & Complete             Read & Complete
 Assignments prior           Assignments prior
   to next class,              to next class,               Congratulations!!!!
        2 Liquor – 28(M)             Alcohols – 61(O)
         Creams – 21(M)              Liqueurs – 77(O)
       Alcohols V-R-G-                Resume Part 3 –
                                           84(O)
         Tq – 67(O)
                                    Study
                                   for Final
                                    Exam(O
                                       )
                                                                        5
                                     SCHOOL PHILOSOPHY
  Our goal is to provide high quality training to those individuals who work in the hospitality
industry. We believe that our program will provide you with the knowledge and skill required
   to get started as a professional mixologist. Through their experience, our instructors can
                                 transfer what they know to you.
 Of course, we can’t force you to learn! You must be willing to listen and study the materials.
 But, be assured that we will make your training as easy as possible. The rest is up to you! We
 believe that a skill such as bartending is best learned through “hands on” training. Therefore,
               most of your time spent in class is devoted to practicing the drinks.
   Professional bartenders possess both knowledge of the drinks and the skill to make them
 quickly and accurately. We want to make sure that you have the qualities as well. To make
 sure that you do, we have both written and practical tests. The written test will allow you to
demonstrate your knowledge of the drink recipes, customer service, legal aspects of serving
alcohol and spirit knowledge. The practical test will allow you to demonstrate your ability to
                             make drinks quickly and accurately.
                 YOUR EARNING POTENTIAL AFTER GRADUATION
MIXOLOGY is 65% “People skills” and 35% knowledge of proper mixing and serving drinks.
  Your income will depend on both where you are working and the quality of the service you
provide. “Quality of service” not only refers to your knowledge and skill in mixing and serving
   drinks, but also the attitude and personality you project. Your customers will appreciate a
   professional who is a good listener and really makes them feel welcome. The Bartending
 School cannot guarantee your income. But if you treat every customer as though they are the
     most important person in the world, your income should more than take care of itself.
 Customers don’t tip for mixing drinks; they tip for the professional and personalized service.
   Knowing when to be attentive and when to give them space is a key skill in earning great
                                             money.
                       Here’s how to figure the earning potential for your area:
                                              1.   Hourly wage $
                                     2.   Estimate average tip per person $
                            3.   Estimate of average number of customers per hour
         4.    Multiply the average tip per person by the customers per hour to get total hourly tip.
          5.   Add the average hourly wage to the average hourly tips to get your hourly income.
    6.    Multiply your hourly income by the number of hours you want to work per week
                                   to get your weekly income.
     MANAGEMENT positions usually carry a salary commensurate with the responsibility
 required. A head bartender, for example, would expect to earn a higher salary than a bartender
  at the same establishment. The policy on tips for managers varies with the different kinds of
restaurants and lounges. Generally speaking, the best non-tip position will include the incentive
    of profit sharing. Food and Beverage managers of large hotels generally earn upwards of
                                      $50,000.00 per year.
   OWNERSHIP has its own risks, but it can also be very financially rewarding. Successful
  beverage operations
           6          are, by definition, those which are earning profit. The most successful
               neighborhood pubs may net from $50,000.00 or more a year.
                JOB ASSISTANCE & OPPORTUNITES
  Although no one can guarantee you a job, we will help you as much as we
 can. The school maintains an active placement effort, not only in your area,
but throughout the country, where graduates have been hired by almost every
class hotel, restaurant and club in the city. The Bartending School of Denver
           will make every effort to help you find the job you want.
   Job Search Skills – Interviewing skills are important because you must
 convince a prospective employer you have the qualities of a good bartender.
   These qualities include the required knowledge and skill to make drinks
 accurately and quickly, and the essential personal qualities such as honesty,
 dependability and the right kind of personality. Your instructor can provide
                     individual counseling if you desire it.
 Placement Service – Our placement assistance has no time limit as long as the
graduate remains in good standing with paperwork and your tuition is paid. The
  Bartending School does not guarantee placement. You will need to request
     friendship on Facebook with the manager and they will add you to the
“Graduates” page. This is where we post notifications about businesses looking
                           to hire and how to apply.
                                                                     7
 IN A
 BAR
1.         3 Comp Sink: Used to wash glassware and mixing equipment. The sink consists of three
           tubs – one filled with hot water and detergent, the second with water for rinsing and the
                                      third with water and disinfectant.
3.     Speed Rack/Well: Used to store the most frequently used liquors and mixes. The racks are
      attached to the front of the main sink and jock box. They are kept in the same order in every
       bar. Vodka, Rum, Gin, Triple Sec, Tequila, Bourbon/Whiskey. Being attached to the front
      of the sink, they are easy to reach and put away. They greatly increase the bartender’s ability
                                           to mix drinks quickly.
      4.    Drain Board: Used to drain glassware and mixing equipment before and after washing.
 5.        Speed Gun: Used to dispense beverages quickly. It is an electronically operated “cobra
           head” gun with a variety of buttons. Depending on what button you depress, it will give
                                 you the corresponding mix, juice or soda.
6.         Spill Mats: Used to collect moisture and spillage of liquor and mixes. They are made of
                        rubber and are also where ingredients are poured into drinks.
           7.   Garnish Tray: Used to conveniently store cherries, olives, onions, lemons, limes and
                                                    oranges.
                     8
                             BAR EQUIPMENT
                                ICE MACHINE:
Ice machines vary in size, depending on the amount of ice they will produce in a
  24 hour period. Ice machines are also capable of producing a variety of cube
                                     sizes.
                                BAR STATION:
  Located behind the bar is a section where all the house liquors are stored. This
section is known as the speed rack or well. The types of liquors that are generally
 stored in this area are the “house brands” or “wells”. 90% of all drinks are made
                           from the liquor in the speed rail.
                                  BACK BAR:
Located behind the Bar Station is a section where the more expensive liquors are
    kept. Also kept here are those liquors that are not frequently used. If the
  establishment you are working in does not have a speed rack section, house
           liquors are usually kept on the upper part of the back bar.
   The back bar liquors should be (and usually are) grouped together by type.
                                 FRONT BAR:
 The top portion of the bar is known as the counter/bar top and the back part of
 the counter that is slightly lowered is known as the rail (where spill mats are
 located). All drinks are mixed at the bartender’s station, on the spill mat, and
    poured into the glass before serving to the customer. If drinks are made
underneath the bar, customers cannot see what they have ordered or how much
liquor they are receiving and may, in some way, feel cheated and is considered
                                    bad form.
                                 BAR SPOON:
  The bar spoon is a spoon with a long “twisted handle.” It is used for stirring
drinks that are made in the glass mixing cup or mixing tin such as Martinis and
               Manhattans. The bar spoon measures one teaspoon.
              CORKSCREW, CAN AND BOTTLE OPENERS:
   A corkscrew is necessary to open wine. A can opener is necessary to open
 tomato and other can juices; a bottle opener is for beer bottles. Sometimes all
              three instruments can be found in one handy tool.
                         ICE, ICE BIN AND SCOOP:
                                                                      9
There are three kinds of ice: cubed, crushed and shaved. Ice cubes (rocks)  are
      used most often. Crushed ice is sometimes used to make drinks like
                    margaritas to achieve the frozen effect.
Shaved ice is ice that has been crushed twice. To avoid running to the refrigerator
every time you need ice, keep it in the ice bin. A scoop should be used to handle
 ice. Never scoop ice with a glass of any kind! You risk breaking the glass in
the ice and having to clean out (Kill or Burn) the ice bin before making any
                                   other drinks.
                         MEASURING DEVICES
  Even the most professional bartenders measure the ingredients of every drink.
  Experience may permit some to do this by eye and skillful freehand pouring.
  However, to make a perfect drink every time, measure all ingredients. Many
     drinks can be spoiled by being too strong or too weak. There are several
  measuring devices. It is a personal decision as to which one suit you best. A
   measuring glass is marked like those used in cooking. Shot glasses come in
various sizes, from ¾ ounce to 1 ½ ounces. A stainless steel jigger, double-ended
            shot glass is convenient. They also come in various sizes.
                           MIXING TIN/SHAKER:
  Drinks such as Martinis and Manhattans are stirred or shaken gently in the
  mixing tin. You will also use the mixing tin to chill drinks that have been
                           ordered Straight Up/Up.
                 PARING KNIFE AND CUTTING BOARD:
A good paring knife is essential for cutting fruit for garnishes. A small cutting
board, which can easily be kept in the bar, is very convenient for cutting fruit.
                 PICKS, STICKS, STRAWS AND NAPKINS:
  Picks make the handling of garnishes much easier. Use picks for olives,
  onions, etc. Swizzle sticks and straws are stirring devices that go in any
                   drink that is served on the rocks (ice).
Cocktail napkins are placed under the drink to absorb the moisture that forms on
the glass due to condensation. Use a napkin with all drinks, including coffee and
                                  other hot drinks.
                SALT AND SUGAR CONTAINER/RIMMER:
 Usually these are found in one device with a sponge that contains lime juice.
        This device makes it easy to “salt/sugar” the rim of the glass.
                                    SPOUTS:
Professional bartenders use speed pourers to give them control over how fast (or
                    slow) the liquor flows from the bottle.
                                  STRAINER:
After mixing, stirring or shaking a drink, place the strainer over the mixing
  tin and strain the mixture into the glass. This prevents ice from being
                        poured in the finished drink.
          10                       TOWELS:
          Use a moistened terry cloth towel to keep the bar area clean.
                               BAR MUDDLER:
   Used to “mash” or “muddle” (incorporate) ingredients together for
                  drinks such as the Old Fashioned.
                                                   OPENING PROCEDURES
**THIS IS BASIC GUIDELINE – YOUR ESTABLISHMENT WILL TRAIN YOU
                     ON THEIR PROCEDURES**
The bar should be set up and well organized so that you, the opening bartender, and the evening
 bartender can be fast and efficient behind the bar when pouring drinks. Nothing is worse than
  having to stop pouring a drink when you’re busy to cut fruit, open wine, stock beer or other
forgotten items. Below is a simplified guide list but remember, your establishment and fellow
                          bartenders will train you to their standards.
                                                                    1.          Turn on all lights and music
     2.   Check levels of all liquors, beer and wine; take note as to what you may need to stock.
                                      3.        Rinse jockey box with hot water and fill with ice.
                                                                           4.    Be sure you have towels
                          5.        Cut fresh fruit if needed. Restock all olives and or cherries.
                                                                                       6.   Fill ice bin
                                                   7.         Stock all napkins, straws and stir sticks
                                                                                  8.   Check juice levels
                                                                      9.        Wipe all tables and bar top.
                                          10.     Collect bank and tickets before customers arrive
                                                   11.        Write drink specials on the daily board
                                                   CLOSING PROCEDURES
    Closing the bar is much like the opening except in reverse. Please be sure to wipe down
everything before leaving. The day bartender has plenty of duties to tend to without having to
clean the bar before setting up for the day. Cleanliness shows that you take pride in your work
  and your establishment. Most often, clean up can start approximately 30-45 minutes before
 closing the bar when last call is given. Below is a simplified list for the evening bartender to
                                              close.
                                          12.     Wipe down all bottles on the front and back bar.
                  13.   Store all garnishes, fresh fruit juices and mixes in cooler or reach-in
           14.   Take all ice out of jockey box and/or melt down with hot water and wipe dry
                                                                15.        Drain all sinks and wipe down
                                    16.     Run hot water/bleach through draft beer drain lines.
                                                              17.     Restock all beer, wine and liquor
                              18.   Wash all dirty glassware, mixing equipment and bar mats
                        19.     Make out requisition for anything needed for following shift.
                          20.       Wipe down all counters, bar top, tables and stainless steel.
                                            21.    Dismantle and soak all soda guns in club soda
                                                                                                               11
                                                          22.       Count and turn in bank and tickets
                                                        23.     Turn off all lights, music and lock up
         CLASS SIDEWORK / CLOSING SIDEWORK
   Fill all bottles in the speed rack to the neck, wipe down and be sure they are
                                  in the correct order.
 Vodka – Rum – Gin – Triple Sec – Tequila –Whiskey – PEACH – APPLE –
                                PREM V
      Fill all juices, wipe out jockey box and replace
     juices in correct order Yellow (closest to you) –
                 Red (mid) – Orange (farthest)
     Check all back-bar bottles to be sure they are full. Please fill with water
                     and place on bar top for instructor to color.
    All call and premium labels facing out to customers with pour spout facing
                                         left.
                Place bar mats upside down over sinks to drain and dry
                           Wipe down bar top, rail and sink
                      All equipment in proper place on sink back
      -From left corner to right corner – faucet – jigger – strainer – tin
          Garnishes are in proper compartment and tray is wiped down
           All glassware is rinsed, dry and in proper place on back bar
              Wring out towel and place over the well bottles to dry
                      Best way to leave your work space…
LEAVE IT THE WAY YOU WOULD LIKE TO WALK INTO IT, CLEAN!
       12
                          GLASSWARE TYPES
  All the recipes in this book indicate the type of glass that is recommended for
     each drink. In the last several years, there has been a trend toward using
  multipurpose glassware. The advantage is that you can avoid having a lot of
 different styles of glasses, some of which you may use only occasionally. You
can get by with as few as four different styles and they will easily accommodate
every drink recipe. “House Policy” generally determines the style of glass used.
             SHOT – A shot glass is a small glass that holds approximately 1.5
               oz (45 mL), made for drinks intended to be consumed in one
                                         quaff.
                            CHILLING GLASSWARE
   Some recipes require that a drink be served in a chilled stemmed cocktail
      glass. Here are a few different examples to chill the glassware:
                   Place glassware in a designated refrigerator
                      1.
 **VERY IMPORTANT
                2.                     GLASSWARE
                   Fill glass with ice during drink preparation
    3.
                             NOTE!**
       Fill glass with ice and soda water/water during drink preparation
For example:
                                                                                 15
                                         HIGHBALLS
                                          OVERVIEW
    The drinks in this lesson may represent up to fifty percent of the drinks a
  customer may order. Although there are a large number of recipes for you to
learn, once you make them a few times, they are easy to remember. Many times,
       the name of the drink will tell you the type of liquor and mix to use.
                                                               21
                                                  CREAM DRINKS
                                                       OVERVIEW
The drinks you will be learning in this lesson are most popular after dinner. Many
 people will order these drinks instead of dessert. They are rich and creamy in
                                 taste and texture.
Bartenders working in dinner houses and restaurants will receive many requests
                             for this type of drink.
               ks    l            ail
     Stemmed cocktail glass,                                 with ice 1 oz.
              chilled                                           Amaretto
        ½ oz. Brandy                                     1 oz. Orange
  ½ oz. Brown Crème de                                     5. Fill
                                                        juice  TOASTED
                                                                   with
        2. BANSHEE                                           ALMOND
    Cacao 2 oz. Cream                                       Cream
   Stemmed cocktail glass,                              Glass, filled with ice
       Nutmeg garnish
            chilled                                         ½ oz. Kahlua
   ½ oz. Crème de Banana                                   ½ oz.
  ½ oz. White Crème de                                        6. SMITH &
                                                        Amaretto
     3. GRASSHOPPER                                             KERNS
    Cacao  2 oz. Cream                                   Fill with
   Stemmed cocktail glass,                                    Glass, filled
                                                             with ice 1 oz.
                                                          Cream
            chilled                                              Kahlua
½ oz. Green Crème de Menthe                              2 oz.
  ½ oz. White Crème de                                 Cream
    Cacao 2 oz. Cream                                  Fill with
                                                          ice
                                                                                 21
                                 CREAMS REVIEW
1.   Do you still use mixing tin if a creams drink is ordered on the rocks?
                                  2.   Flavor of Amaretto?
                                  3.   Flavor of Kahlua?
                            4.   Substitute for Cream?
           5.   Difference between White and Dark Crème de Cacao?
           6.   The two different colors of Crème de Menthe?      &
                  What family of alcohol is a liqueur?
                       7.
      22
                                          MARTINI & MANHATTAN
                                                      OVERVIEW
    The drinks in this lesson are popular throughout the nation. They are most
frequently ordered before dinner, or during cocktail hour. If you are working in a
dinner house, restaurant or cocktail lounge, they make up more than 30% of your
                                    drink orders.
                                  MARTINI & MANHATTAN HIGHLIGHTS
   1.             “Straight Up” Martinis and Manhattans are more popular with women. “On the rocks”
                   Martinis and Manhattans are more popular with men. You will always want to ask
                                           customers which one they prefer.
        2.         Most Martinis ordered are made of Vodka instead of Gin. Manhattans are frequently
                    made with Canadian Whiskey, Brandy or Bourbon. Always ask customers which
                                                  liquor they prefer.
             3.        Stemmed glassware should always be chilled before pouring the drink into it. This
                                         chilled glass will keep the cocktail cold.
                  4.  Dry Vermouth is always poured in first. It has a very pungent taste and aroma. Its
                     purpose is to enhance the flavor of the Martini and not over power it. By pouring it
                  first, you keep the drink mixed properly. Also, if you pour the Dry Vermouth after, you
                       risk over pouring Dry Vermouth, ruining the drink and causing you to pour out
                                                      expensive liquor.
             5.        Dry Vermouth differs from Sweet Vermouth both in color and taste. The dry is
                       almost white (clear) in color with a tart taste and aroma. The sweet is amber in
                                                  color with a sweet flavor.
     6.           Many times, a customer will call for a Martini or Manhattan using a brand name liquor.
                   Most establishments will charge more because a brand name costs the establishment
                  more. Some establishments will already have the price adjusted for a call but will charge
                                               more if a premium is sold.
   7.             If a drink is returned, 75% of the time it will be a Martini or Manhattan. Usually the
                    reason is because the bartender put in too much Dry Vermouth into a Martini; or
                                      the wrong kind of Vermouth into a Manhattan.
        8.     The word “dry” used in a Martini order refers to the amount of Dry Vermouth. The less
                 Dry Vermouth you put into a Martini, the drier it becomes. Less = Drier. The word
              “perfect” used in a Manhattan order means equal parts of both Sweet and Dry Vermouth.
    9.            A good bartender will always serve a glass of water with any of these drinks. They are
                   strong in taste and alcoholic content, and many customers like to drink a little water
                   with them. Always give the customer a glass of water with the drinks in this lesson.
   10.        The Southern Comfort Manhattan uses Dry Vermouth to cut the sweetness of the
                                              Southern Comfort.
                                                                                              23
   11.        A twist garnish is frequently requested in all of the drinks in this lesson. If so, the
                                     twist will replace the normal garnish.
                                           DRINK
                                        PREPARATION
    STRAIGHT                                              ON THE
       UP               1.      Chill glass               ROCKS1. Rocks glass, filled
                  2. Mixing tin, ¾ full of ice                                with ice
                       3.    Pour vermouth                     2.     Prepare same steps 1-4
                          4.    Pour liquor                     3.    Strain into rocks glass
             5. Gently Shake or Stir w bar spoon                           4. Garnish
        6.    Strain into a chilled stemmed cocktail                      5.  Stir stick
                                  glass
                             7.  Garnish
         Coc Cockt
   glass 8-10 Drops Dry
          Vermouth
                                                                     glass
                                                          ¼ oz. Sweet Vermouth
         ktail ail
 2 oz. Gin or
     2. DRY MARTINI
 Vodka   Olive
Rocks glass,  filled with ice or
                                                         2 oz. Bourbon\
                                                       Whiskey 2 Dash of
                                                         6. DRY Cherry
                                                         Bitters    MANHATTAN
   garnishstemmed cocktail
  Chilled                                                     garnish
                                                       Rocks glass, filled with ice or
    glass 6-8 Drops Dry
                                                         Chilled stemmed cocktail
          Vermouth
                                                                     glass
 2 oz. Gin or
                                                            ¼ oz. Dry Vermouth
 Vodka 3.Olive
           EXTRA DRY
       MARTINI        Rocks                              2 oz. Bourbon\
   garnish
     glass, filled with ice or                         Whiskey 2 Dash of
        Chilled stemmed                                            7. PERFECT
                                                              Bitters
          cocktail glass                                     MANHATTAN Rocks
                                                                Olive garnish
  “Wash” of Dry Vermouth 2-4                                 glass, filled with ice or
                                                                 Chilled stemmed
    Drops
 Note: Extra2Dry
               oz.Martinis
                   Gin or Vodka
                           may not use ANY                    cocktail glass 1/8 oz.
           OliveDrygarnish
                     Vermouth                                      Dry Vermouth
                4. GIBSON                                 1/8 oz. Sweet
  Same as a Martini, but substitute an                   Vermouth 2 oz.
  onion garnish for the olive garnish                  Bourbon\Whiskey 2
                                                         Dash
                                                            Note:of Perfect
                                                                    Bitters refers to “equal parts”
                                                       Lemon
                                                           Sweet andgarnish
                                                                twist   Dry Vermouth. Any drink
                                                                     can be ordered as “Perfect.”
                                                                                         25
         8. GIMLET                      14. LEMON DROP
Rocks glass, filled with ice or      Chilled stemmed cocktail
  Chilled stemmed cocktail          glass 1 ½ oz. Vodka\Citrus
       glass 2 oz. Gin                         Vodka
½ oz. Lime                             ½ oz. Lemonade\Sour
                                      15. DIRTY MARTINI
juice 9.
      Lime
         VODKA GIMLET                 Sugared rim w/ Lemon
                                     Chilled stemmed cocktail
  garnish
 Rocks glass, filled with ice                 garnish
                                    glass 2oz. Vodka (Always)
or Chilled stemmed cocktail           ¼ oz. Olive juice/brine
                glass                      Olive garnish
   *Same as Gimlet
             1.   ROB ROY
                        made with
 Rocks glass, filled
                  Vodkawith ice
    or Chilled stemmed
         cocktail glass
        ¼ oz. Sweet Vermouth
  2 oz.
Scotch
Cherry
garnish
             2.   SIDE CAR
 Rocks glass, filled with ice
    or Chilled stemmed
   cocktail glass 1 ½ oz.
            Cognac
            1 oz. Cointreau
 ½ oz. Lemon
 juice Lemon
 twist garnish
        *Optional Sugared rim
      3. COSMOPOLITAN
Rocks glass, filled with ice
   or Chilled stemmed
  cocktail glass 1 ½ oz.
       Citrus Vodka
½ oz. Triple Sec
Splash Cranberry
      juice
         Splash Lime juice
   *Ask, Lemon or Lime Wheel
              garnish
            APPLETINI
            25
           4.
26
                                       TWO LIQUOR DRINKS
                                                 OVERVIEW
In this lesson, you will learn to prepare drinks using two alcoholic ingredients.
The use of liqueur as one of the ingredients will tend to make them sweet and
 syrupy. They are popular as anytime drinks. Whenever you use a liquor and
 liqueur, always pour the liqueur last. It is heavier and will slowly fall to the
  bottom and mix the liquor. It gives the cocktail a much more even flavor.
 *Be aware glassware and pour ounces will be specific to your establishment. We
   teach the standard set by the bar industry but every establishment is a little
different. Always think about the ratios and remember this is more about being a
                               chef than a chemist.
                             TWO LIQUOR DRINK HIGHLIGHTS
            1.   These drinks are popular with customers who like a sweet taste to their
                                               cocktails.
  2.         When you receive a request for a White Russian, White Bull, etc., the
                      “white” in the drink name means to add cream.
       3.        These drinks are generally served with a 3 to 1 ratio of liquor to liqueur.
       4.     If you receive a request for one of these drinks to be dirty, Dirty Mother,
             the “dirty” in these drinks refers to the Kahlua. *Dirty means a completely
                                      different thing in a Martini!
                                  METHOD OF PREPARATION
                                                      5.
                                Sni                        Ro                    Tall
                                fter                       ck                   Rocks
                                                            s
                                                                                        27
   DRINK
  RECIPES
   1                                        7. RUSTY NAIL
    .                                    Rocks glass, filled with
                                            ice 1 ½ oz. Scotch
    B                                         ½ oz. Drambuie
          2. BLACK                               8. STINGER
       RUSSIAN Rocks
    &glass, filled with ice              Rocks glass, filled with
         1 ½ oz. Vodka                     ice 1 ½ oz. Brandy
                                            ½ oz. White Crème de
    B ½ oz. Kahlua
  3. DIRTY MOTHER                                9. Menthe
                                                      COLORADO
 Rocks glass, filled with                     BULLDOG Tall Rocks
   ice 1 ½ oz. Brandy                         glass, filled with ice 1 ½
    S
       ½ oz. Kahlua                                    oz. Vodka
    n
   4. BRAVE BULL                          ½ oz.
     i glass, filled with
 Rocks                                  Kahlua
     f 1 ½ oz. Tequila
   ice                                   1 ½ oz.
     t ½ oz. Kahlua                            10. ROOTBEER
                                         Cream
    e 5. WHITE RUSSIAN,
                                         SplashFLOAT Tall
     r WHITE BULL, DIRTY
                                          Cokeglass, filled with
  ¾ oz. Brandy
            WHITE MOTHER                      ice 1 ½ oz. Vodka
¾ Same     6. BLACK
  oz. Benedictine
         recipe   but fill with cream
      JAMAICAN Rocks                       ½ oz.
      glass, filled with ice             Kahlua 1
        1 ½ oz. Meyer’s                    ½ oz.
               Rum
                                         Cream 1
      ½ oz. Tia Maria
                                         oz. Coke
                                            Float ½ oz.
                                        Galliano Whipped
                                          Cream Cherry
                                               garnish
             28
                    TWO LIQUOR DRINK REVIEW
                            1.   What does “white” mean?
              2.   What soda is splashed in a Colorado Bulldog?
                                 3.   Flavor of Kahlua
              4.   What glass does a Colorado Bulldog come in?
         5.   Difference between Black Russian and Colorado Bulldog?
                   6.   When should you pour in the liqueur?
    30
                                            SOUR DRINKS
                                                OVERVIEW
 In this lesson, you will learn how to make cocktails using a sweetened lemon juice base. The
 lemon juice base is called “Sweet & Sour Mix,” “Sweet & Sour,” “Sour Mix” or sometimes
just “Sour.” It is a commercial product containing reconstituted lemon juice, sweeteners and a
foaming agent. It also goes by the name “Margarita Mix” or “Daiquiri Mix.” When shaken or
  blended, it gives the drink a frothy head. Most of these drinks must be flash blended, hand
 shaken or stirred because the ingredients will not mix naturally. The drinks in this lesson are
   divided into three main categories: (1) Short Sours, (2) Iced Teas and Lemonades and (3)
                                       Collins and Fizzes.
 *Be aware glassware and pour ounces will be specific to your establishment. We
   teach the standard set by the bar industry but every establishment is a little
different. Always think about the ratios and remember this is more about being a
                               chef than a chemist.
                                 SOUR HIGHLIGHTS
         1.    These drinks are more popular during the warmer months. The hotter the weather, the
               more often they are ordered. They are cool and refreshing, and have a semi-sweet tart
                                                      taste.
        2.    Customers may order a frozen or fruit flavored Daiquiri or Margarita. These are made
              with a high-powered electric blender and extra crushed ice. They look and taste like an
              alcoholic slush. Two of the more popular types are Banana Daiquiris, made with fresh
                       bananas, and Strawberry Margaritas made with frozen strawberries.
   3.         Establishments that serve many of these drinks may use a pre-mix. It is usually poured
                                 by using one of the buttons on the “speed gun.”
                     4.   Sours and Collins may be made with any liquor a customer requests.
   5.  Customers who order a “Stone Sour” want a drink with a slightly less tart taste. Use equal
                                  parts of Orange juice and Sour mix.
  BLEND                                                                 BUILT
      ED                         METHOD OF PREPARATION
       1.   Mixing tin, 1 small                                   1.  Collins glass
                 scoop ice                                       2.   Pour liquor(s)
            2. Pour liquor(s)                         3.    Pour Sweet & Sour / fruit
       3.   Pour Sweet & Sour                                               juice
   4.    Flash blend 3-5 seconds                         4.    Add soda, if indicated
           5.  Pour into glass                             5.    Garnish, if indicated
      6.   Garnish, if indicated                              6.    Stir stick or straw
               32
                          SOURS DRINK REVIEW
                     1.   Margarita questions? ,         ,
                2.   Triple Sec substitute in a Top Shelf Marg?
                                 3. Garnish in a Collins?
                           4.   How to up sell a Margarita?
           5.   Difference between Long Island and Long Beach?
                                6.   Collins mixers?
    32
                              SHOOTERS & POUSSE CAFÉ DRINKS
                                                          OVERVIEW
 Since the late 1970’s, shooters have been steadily increasing in popularity at places where
younger people “hang out.” New shooters are being created daily. All shooters have at least
                                      two ingredients.
Shooters can be layered or mixed. If layered, they can be made by pouring the ingredients into a
shot glass and placing the shot glass into a refrigerator. (Although this technique is usually not
      used anymore) After about an hour, the shooter will be “layered” according to each
 ingredient’s density. If you don’t have time to let it chill in the refrigerator, you can layer the
  shooter by pouring the ingredients slowly into the shot glass using the back of a bar spoon.
 If the recipe calls for you to “mix” the shooter, simply pour the ingredients into a mixing tin
with about ¾ full of ice, gently shake or swirl to incorporate all the ingredients and strain into a
                                            shot glass.
A Pousse Café is similar to a layered shooter. The differences are the glass and the number of
ingredients. The Pousse Café is done in a variety of glasses, but never in a shot glass. Also, a
   Pousse Café always contains an odd number of layers – three, five or seven. Usually the
 layers are all different colors. When done properly, it has the effect of a rainbow in a glass.
                        The Pousse Café is always served after dinner.
                                SHOOTERS & POUSSE CAFÉ HIGHLIGHTS
                                       1.        Most shooters range 1 - 2oz. in size.
           2.   Shooters are served in a shot glass. They are usually consumed in a single gulp.
                                            3.    Shooters can be layered or mixed.
                          4.   Many shooters have different names, but the same recipe.
                         5.    Many shooters have the same names, but different recipes.
                6.   Shooters are sometimes made with Jell-O and served in small paper cups.
                         7.    Most shooters are made with equal parts, unless specified.
  8.      Layering a shooter or Pousse Café requires a knowledge of the densities of liquors and
       liqueurs. A “Specific Gravity Sheet,” obtained from the internet will help. This sheet lists
         the more common liquors and liqueurs with their specific gravities (i.e., which ones are
                                 the heaviest and which are the lightest)
  9.     It is possible to “flame” liquors, that is, to set a drink on fire so that it burns with a blue
        flame. A Flaming drink is very pretty and makes a great presentation. However, it can be
       very dangerous! We recommend that you don’t do it in front of customers, unless you have
                                              been trained for it!
                                                                                            33
        DRINK
       RECIPES
            1. B-52               10. WHITE GUMMY
           Layered                         BEAR
       1/3 oz. Kahlua               ¾ oz. Cherry Vodka
    1/3 oz. Bailey’s Irish           ¾ oz. Peach
   Cream 1/3 oz. Grand            Schnapps Splash
       2. LEMON
           Marnier DROP         11.Pineapple
                                    JAPANESE  juiceSEX
  ¾ oz. Vodka/Citrus Vodka           ¾ oz. Midori
                                     Splash  7-Up
 ¾ oz. Triple Sec                ¾ oz. Malibu Rum
       Splash                      Splash Pineapple
 Sour/Lemonade                     12. MIND
                                          juice ERASER
     3. VEGAS
    *Optional     BOMB
                Sugar/Sugared    Rocks glass, filled with
     ¾ oz. Crown
               LemonRoyal               ice Layered
           Whiskey                     ¾ oz. Kahlua
¾ oz. Peach Schnapps               ¾ oz.
 4. RED
      SplashHEADED
               Red               Vodka
         SLUT
      Bull/Energy                 13. CHOCOLATE
                                 Fill with
  ¾ oz. Jägermeister                      CAKE
                                   Soda
¾ oz. Peach Schnapps                ¾oz. Frangelico
    5. WASHINGTON
   Splash   Cranberry            ¾ oz. Vanilla Vodka
            APPLE
          juice                 14.*Sugared
                                     KAMIKAZI  Lemon
     ¾ oz. Crown Royal             ¾ oz. Vodka
           Whiskey              ¾ oz. Triple Sec
   6. SURFER
¾ oz.             ON
       Apple Pucker             Splash Lime juice
 SplashACID
          Cranberry                   15. IRISH CAR BOMB
 ¾ oz. juice
         Jägermeister               Pint glass ½ full
 ¾ oz. Malibu Rum                 Guinness Shooter
 7.Splash
     SLIPPERY     NIPPLE
            Pineapple                     glass,
      ¾ oz.   Sambuca
          juice                     ¾ oz. Bailey’s Irish Cream
                                16. Float
                                     ROYAL     FLUSH
                                           ¼ oz. Jameson Irish
    ¼ oz. Bailey’s Irish
                                  ¾ oz. Crown    Royal
                                              whiskey
         8. Cream
            LIQUID
      COCAINE 1/3               ¾ oz. Peach Schnapps
      oz. Jägermeister             Splash Cranberry
            1/3 oz.                       juice
      Goldschlagger
      1/3 oz. Bacardi
 9. OATMEAL        COOKIE
             151
     ¼ oz. Butterscotch
           Schnapps
¼ oz. Bailey’s Irish Cream
     ¼ oz. Jägermeister
¼ oz. Cinnamon Schnapps
                                                           35
                  SHOOTERS REVIEW
                       1.   Flavor of Midori?
         2.   What does “bomb” tell you about the shot?
                  3.   Garnish for a Choc Cake?
                        4. Jägermeister flavor?
                       5.   Flavor of Frangelico?
         6.   What tool do you use to layer a shot?
    36
                                           EXOTICS
                                          OVERVIEW
The drinks in this lesson are called by several names, depending on where you
   work. The most common names are: Exotics, Tropical, Polynesian and
             Specialties. Most are made with rum and fruit juice.
                   DRINK PREPARATION
                   1. Specialty or Collins glass, filled
                                    with ice
                              2.  Pour liquors
                               3. Pour mixes
                       4.   Shake or mix if desired
                          5.  Garnish with a flag
                                                                          37
         DRINK RECIPES
             1. MAI TAI
          ½ oz. Light Rum
           ½ oz. Amaretto
          ½ oz. Triple Sec
 2 oz. Pineapple
     juice 2 oz.
    Orange juice
      2 oz. Cranberry juice
   Float ½ oz Dark Meyers
         Rum Flag garnish
      1.   BLUE
    HAWAIIAN
           1/3 oz.
           Vodka
        1/3 oz. Malibu Rum
     ½ oz. Blue
  Curacao 3 oz.
 Pineapple juice
 Fill with Sweet &
 Sour Flag garnish
2.   HURRI
    CANE 2
    oz. Light
      Rum 2
    oz. Dark
         Rum
    2 oz. Passion fruit juice
   1 oz. Orange
 juice Juice of
   half a lime 1
    Tbs Simple
   Syrup 1 Tbs
Grenadine Flag
         garnish
            4.
          PINA
          COLA
          DA 2
            oz.
          Light
           Rum
       2 oz. Pineapple juice
     1 ½ oz. Cream of
 Coconut Flag    38 garnish
             3. MOJITO
    Muddle: 6 Mint
Leaves 2 oz. Light
             Rum
   1/3 oz. Juice from Limes
  ¼ oz. Simple
Syrup Fill with
          Soda
      Mint & Lime garnish
      4.   MOSCOW MULE
 Copper Mug, filled with
                  EXOTICS REVIEW
             1.   Flavor of Pina Colada?
        2.   What is a Moscow Mule served in?
                   3.   Garnish for a Mojito?
                   4.   What is a “flag”?
             5.   Why do you “muddle”?
        6.   What tool do you use to muddle?
                                                39
                                      GARNISHES
                                          OVERVIEW
Garnishes are meant to either enhance the appearance of the drink or actually flavor the drink.
    As a rule, the citrus garnishes, specifically lemons and limes, flavor the drink. Other
           garnishes, such as cherries and olives, enhance the drinks appearance.
                                  POPULAR GARNISHES
The following is a list of popular garnishes and the drinks in which they are most commonly
                                             used:
           Garnish          Traditional Use        Garnish       Traditional Use
              40
                                WINES & CHAMPAGNE
                                           OVERVIEW
   Wine is the oldest alcoholic beverage. It dates back, according to some sources, more than
    5,000 years. Wines vary greatly in quality and price. Although price is one indication of
  quality, there are some inexpensive wines that are quite good. Some restaurants, resorts and
 hotels have a wine cellar with a extensive wine list. There also may be a wine steward whose
sole responsibility is to know about, and be able to recommend, wine or champagne in various
 dining situations. Wines are named after the grapes which are used. For example, chardonnay
                             wine is made from chardonnay grapes.
                                          WHAT WINE IS
 Wine is the pure, naturally fermented juice of ripe grapes or other fruits. In fermentation, yeast,
  which forms naturally on the grape and is most often added to the juice, converts the natural
sugar of the juice into alcohol and carbon dioxide. Fermentation is stopped when the alcohol in
 the newly created wine reaches a level, typically above 12.5% by volume, mortal to the yeast.
When all the natural grape sugar is converted to alcohol, a wine is described as dry, once again
    typically over 12.5% by volume. When a wine has residual or unfermented sugar still in
   solution it is described as sweet. The level of sweetness is determined by the percentage of
                                            residual sugar.
                               Wine fits into the following categories:
            Table Wine: Red, White, Blush or Rose. Most have an alcohol content of below
                            14% and are made to accompany any food.
           Fortified /Dessert Wines: They have an alcohol content of 15% to 24% and have
                    had neutral grape spirit added at some point during vinification.
                Sparkling Wines: These wines contain carbon dioxide as a result of a second
            fermentation either in the bottle, Champagne most famously, or in large closed tanks.
                             Asti and Prosecco are common inexpensive brands.
      There are essentially three colors of “house” wines (sometimes called
 “table” wines.): The juices of nearly all grapes are white; the color comes
                                  from the skins.
 1.    White Wine – made from a blend of up to eight different grape varieties. White wine is
       fermented without the skins, which is removed right after crushing. High quality wines
              will be aged in wood casks, which tend to make them more expensive.
White wines, while normally considered to be “fruity”, are often well balanced between
dry and sweet. White wines are light in body and usually have a slight yellowish color.
                      White wines are usually served chilled.
      There are many different kinds of white wines. Two of the more popular ones are
                                 Chablis and Chardonnay.
 2.    Rose Wine – sometimes called “blush” wine, rose is similar in most respects to white wine.
The two exceptions are first, rose is a slight pink color. This is obtained when Rose Wine is
   fermented with the skins for a short time and then the juice is drawn off to finish the
fermentation alone. Second, rose wines tend to be a little sweeter than white wines. White
  and rose wines are usually served chilled. The most popular rose wine is called41  White
                                           Zinfandel.
     3. Red Wine – also made by blending various grapes. Red Wine is fermented with the
     skins of the grapes, thus the natural pigment from the skin enters the wine and gives it
        the color. As with other types of high quality wines, good red wines are aged in
                                          wooden casks.
 Red wines usually have an oak flavor and fuller in body than either white or rose, Red wine is
                            usually served at room temperature.
            Two of the more popular red wines are Merlot and Cabernet Sauvignon.
                            INTRODUCTION TO WINE SERVICE
A guest’s dining experience is not complete without proper wine service. A server/bartender is
 not maximizing income opportunities without proper wine service skills. A meal is not truly
   complete without the accompaniment of wine. Proper wine service brands a restaurant and
 ensures repeat clientele and positive reputation. Guests will return often and recommend the
place to their friends, thus causing the restaurant and the team members to prosper. Second, the
  sale of a glass or a bottle of wine adds to the guest’s check thereby automatically increasing
                      tips. Third, wine adds to the profit of the establishment.
 The information in this book is intended to provide you with the foundation on which you
can develop wine confidence through knowledge. This knowledge will not only benefit you
 as a bartender, but will ultimately provide you with personal satisfaction as a consumer of
                                            wine.
                                        TEMPERATURE:
  Wine is at its best when it is served at the right temperature. Bear in mind room temperature
    refers to a room’s temperature prior to artificial environment. Lighter red wines are best
    served at 58-62º F while fuller reds are better at 62-65ºF. White wines contain very little
   tannin and have a higher acidity than red wines. Chilling white wines brings out the fruity
flavor of the wine, and makes the acidity more pronounced and the wines more enjoyable and
 refreshing. Be careful not to over chill, 46-48º F for Champagne and sparkling wines, 47-52º
  F for lighter whites, and 52-55º F for fuller whites. Always remember to ask the guest how
          they like the wine, as they are the final arbiter of proper service temperature.
                                              TIMING:
Generally wine should be brought to the table as soon as possible. This is especially important
when serving red wines in order to allow them to breathe. If a decanter is not available, offer
 to pour the wine into the glass so it may breathe in the glass. Remember, simply removing
                 the cork has no real impact on the wine in the short term.
  *NOTE: If a cold wine or sparkling wine is being presented, place a napkin under the
  bottle to avoid dripping condensation. This will also prevent the bottle from slipping.
 *NOTE: If the wine is served chilled, ask the host if a wine bucket is desired; if so place the
bottle in the wine bucket next to the host. Place a clean towel over the neck of the bottle to use
                                      PRESENTATION:
                                     when   serving seconds.
To do1.the presentation
         Always  presentproperly,
                         the bottlebuy
                                     on athe
                                           French  wine
                                             right of thescrew.
                                                          person(It comes
                                                                 (the host)inwho
                                                                              the ordered
                                                                                  schools Mixing
                                                                                          the wine.Kit)
That’s the kind that  will fit into your  pocket and  works  on a lever principal.
                   The bottle should be intact; i.e. no cork or capsule removed.   It should also have
                                a small knife blade on the other side.
            42
     1.    Present the bottle with the label facing the host and repeat the year, the winery, and
             the type of wine to verify that the bottle is the one the guest requested. This is
             extremely important. Await approval from the host before opening the bottle.
                                            2.    Open the bottle using the correct procedure.
                       3.     Pour approximately 1-2 oz of wine into the glass of the host.
                                  4.        Await approval, again facing the label to the host.
                                       5.        If the host approved, continue with the service.
6.        If the host disapproves or considers the wine undrinkable, remove the glass and the
          bottle and bring the bottle to the manager’s attention, who probably will authorize
                                      another bottle be presented.
          7.   If the wine is red, ask the host if pouring is desired at this time to allow the wine to
                                                       breathe.
8.        Pour even amounts of wine into each person’s glass, moving clockwise around the table.
          Always pour ladies first then gentlemen. Pour the wine for the host last. Remember there
             are 25 ounces in a bottle of wine. You should know what a 4-ounce, 5-ounce and 6
            ounce pour looks like in your outlets glassware. Further, you should know what a 4-
             ounce, 5-ounce and 6 ounce pour feels like as you pour it. Never pour more than 6
                            ounces in glass regardless of the volume of the glass.
9.        Give the bottle a slight twist of the wrist, counter clockwise when finishing each pour to
          prevent dripping. You should always have a serviette in your non-pouring hand to wipe
                                      the bottle of drips after each pour.
10.       Always pour the wine with the glass on the table and try to avoid contact between
                                         bottle and glass.
 11.       After all guests have been served, place the bottle to the right of the host with the label
                                               facing the host.
                            12.   Keep an eye on the table and replenish glasses as needed.
                                                                                                    43
                                                     CHAMPAGNE
Champagne is basically white wine that has been bottled with a special type of yeast. The yeast
produces bubbles that are dissolved in the wine. The best Champagnes are made with the best
                                         white wines.
  Because of the amount of pressure inside a bottle of Champagne, great care must be
 exercised when uncorking a bottle of Champagne. Here are some tips on opening and
                                serving Champagne:
                  1. One important first step when learning how to open Champagne is to recognize the
                   importance of chilling. Before opening, make sure your bottle of sparkling wine is well
                    chilled. Sparkling beverages bubble and foam much more at warmer temperatures. I
                     suggest sitting your bottle in an ice water bath for at least 15 to 30 minutes before
                      opening. Alternatively, you can set your bottle in your refrigerator for at least 30
                                                           minutes.
   2.         Find a kitchen towel (preferably an attractive one if you are serving guests!) and bring
                                    that and your chilled bottle to your table.
              3.    The first step is to remove the foil capsule on the top of the Champagne bottle. Some
                  bottles have a tab that you can pull to cut the foil around the top for easy removal. If not,
                  you can simply pull the entire capsule off or cut it with a foil cutter like you would for a
                   regular wine bottle. However, note that you should cut further down on the neck of the
                              bottle as the very top of the capsule is over the cork and wire cage.
    4.         Once your foil is off, you will have exposed a wire cage that covers the cork and holds it
              down. This cage has a little handle, shaped like a wire loop, which is bent up against the
              side of the cage. Pull this down so that it is perpendicular to the bottle. Twist it with your
              fingers counterclockwise until it releases. When it is loose you can open and remove the
                cage completely from the top of the bottle. Set this aside. Alternatively, some people
                 choose to simply loosen the wire cage but to leave it on while pulling out the cork.
        5.         From this point on, be aware that the cork is free and can occasionally be pushed out by
                   the pressure in the bottle. This is particularly true if the bottle is not adequately chilled
                  prior to open. So keep an eye on it or keep your hand on it at all times. A flying cork can
                                               actually cause harm so watch out!
        6.         Now the important part! Wrap the towel around the head of the cork and grasp it firmly
                          with your left hand, holding the body of the bottle in your right hand.
         7.        With your right hand and the base of the bottle steadied against your hip or the side of
                   your body, slowly begin to twist the bottle while holding the cork still and providing
                   some counter-traction with your left hand. As you twist, slowly increase the distance
                  between your hands so that the cork twists out slowly. This should all be done in a slow
                            and controlled manner so that the cork does not pop out too fast.
             8. As you get to the end of the cork, slow your pulling and twisting so that the last bit of
              cork comes out very slowly and in a controlled manner. It actually helps to slightly resist
               the cork's movement out and try to push it back in. This will help slow its exit so that it
                comes out gently. In this way you can limit the escape of air to a faint hiss. Be sure at
              this point that the bottle is angled upward somewhat so that when the cork does come out
              you are not pouring wine all over the floor or yourself! As it comes free, return the bottle
                    to
                     44a fully upright position and return gently to your Champagne bucket or serve
                                                       immediately.
            DRINK RECIPES
    1
    .
    S
    A
    N
    G
    R
    I
    A
    W
    i
    n
    e
    g
    l
    a
    s
    s
    ,
    i
    c
    e
    B
    u
    i
    l
    d
    i
    n
    g
    l
    a
    s
    s
             3-4 oz. Dry red wine
   ¾ oz. Peach
Schnapps 1 ½
   oz. Orange
 juice 1 ½ oz.
Sweet & Sour
               ¾ oz. Grenadine
           ¾ oz. Rose’s Lime juice   45
                    1. KIR
                  Wine glass
            ¾ fill with white wine
Float ½ oz. Crème de
  Cassis Lemon twist
         garnish
2.  WIN
      E
     CO
    OLE
      R
                   WINE & CHAMPAGNE REVIEW
                        1.   3 House/Table wines? -     -
                        2.   What is Champagne served in?
                           3. What is in a Mimosa?
                   4.   What should you check your glass for?
         5.   Why do you use a towel when opening Champagne?
              6.   What tool do you use to open a bottle of wine?
    46
                                              HOT DRINKS
                                                 OVERVIEW
   Coffee and hot drinks tend to be served mainly as after dinner drinks or as a cold weather
   drink. Liquors, Liqueurs or a combination of both can be used in these drinks. If you are
working in a dinner house or restaurant, you will be making these drinks frequently. Different
establishments have their own in house specialty coffee and hot drinks. Once you have learned
           the basics of making these type drinks, you can create some of your own.
                                                  1.   Cup/Mug heated
                                                2.   Pour liquor or liqueur
                                                 3.  Add sugar if required
                                           4. Fill ¾ with Hot Coffee or Water
                                      5.   Top with whipped cream, if indicated
                                                        6. Stir stick
                                                  7. Garnish, if indicated
                                                                                      47
               DRINK RECIPES
                   1.    IRISH COFFEE
  Coffee Mug or glass with
     handle 1 Sugar cube
                1 oz. Irish whiskey
               Fill with Hot coffee
 Top with whipped
  cream Crème de
   Menthe garnish
                2.    ITALIAN COFFEE
  Coffee mug or glass with
    handle 1 oz. Amaretto
               Fill with Hot coffee
          Top with whipped cream
              3.   MEXICAN COFFEE
  Coffee mug or glass with
     handle 1 oz. Kahlua
               Fill with Hot coffee
                      4.  HOT TODDY
  Coffee Mug or glass with
  handle 1 oz. Bourbon or
             Brandy
                       ½ oz. Honey
Fill with Hot
Water Lemon
   squeeze
                *Tea Bag Optional
           5.    HOT BUTTERED RUM
  Coffee Mug or glass with
 handle 1 oz. Light, Dark or
         Spiced Rum
1 bar spoon of Hot Buttered Rum Batter Mix
               Fill with Hot Water
  Sprinkle with Cinnamon/Nutmeg garnish
          48
                       HOT DRINKS REVIEW
                            1.   Flavor of Amaretto?
                  2.   What is a Hot Drink served in?
                       3.Garnish for a Italian Coffee?
                  4.   What is in a Mexican Coffee?
      5.   What glassware should you use with every Hot Drink?
                                                                 49
                                             BEER
                                       TYPES OF BEER
 Beer is an alcoholic beverage that is fermented and brewed from barley, corn, hops, water and
 yeast. The beer brewing process begins with pure water, corn and malted barley. The corn and
 malted barley are cooked to create a mash. The wort is transferred to the brew kettles, where it
is boiled, and hops are added. Yeast, which converts sugar into alcohol and carbon dioxide, and
   sterile air are added next, and the wort moves to fermentation tanks. Two different types of
     yeast can be used – bottom and top. Bottom yeast settles to the bottom of the tanks after
  converting all the sugar and the resulting beer is Lager. Top yeast rises to the top of the tank
                    when it’s done with the sugar, and the beer it produces is Ale.
LAGER: The term is derived from a German word that means to store or stock. It refers to the
    long period of lagering, wherein the beer is stored in cellars to undergo the slow second
fermentation. The aging of a better lager will last for several months; most domestics see little
  more than a week in a cellar time. Lagers are generally pale gold in color, light in body, and
flavored with a medium to light hop taste. The term pilsner and lager are used interchangeably
                              throughout most of the world today.
                              Alcohol content: Usually 3% - 3.8 %
 FACT: In the United States malt beverages with alcohol content higher than 5% must be call
              Malt Liquor, Stout, Porter or Ale. They cannot be labeled beer.
  ALE: Ale is more vinous in nature and possesses a greater percentage of alcohol, it is
 more aromatic, more full of bodied, and has a more pronounced hop flavor and tartness.
Brown Ale: Brown Ale is a traditional beer style in Britain, tawny in color and often
     FACT: Stout usually has a low to medium carbonation and is best served at
                         temperatures above 45 degrees.
BOCK: Bock is a dark beer with a slightly sweet malt flavor and strong hop background bock
  is brewed in the winter for consumption in the spring. True Bock derives its color from the
  heat treatment given the barley in the malting process and may have as much as ten percent
alcohol by weight. The style has seasonal associations, with the month of May (Maibock), and
  with autumn, often labeled with a goat symbol. Bock means male goat in various Germanic
             languages. Usually served best at room temperature or slightly chilled.
  FACT: Many artificial bocks are produced today that are colored and flavored by a
                  prepared syrup containing caramelized sugar.
  WEISS: White beer or wheat beer. This beer’s major market is in Germany, yet, was first
developed in England. Made from wheat and barley malt, it has a distinctive sharp yeasty or
bready aroma and a taste by itself. Hence it is usually served with a slice of lemon or orange,
whereupon 50
           it becomes more like a lightly flavored, pleasant effervescent liqueur. It is white
                           colored and cloudy with a rich foam.
PORTER: Porter is made with charcoal or colored malt and is a dark brown, heavy-
 bodied malty flavored brew with a slightly sweet taste and a less pronounced hop
                                flavor than ale.
                        TERMS FOR BEER TASTING
            Acidic – have a taste of acid. A predominance of sourness
  Aftertaste – a palate sensation that occurs after the beer has been swallowed.
 Aroma – fragrance, usually in a pleasant sense: applied to a beverage, it is the
  component of the odor that derives from the ingredients of the beverage. As
opposed to the bouquet which is the result of by-products from the fermentation.
  Balance – the texture of a beer concerned with the harmony of various flavors
                                  and sensations.
 Barley – a cereal grass with bearded spikes of the flower seed or grain.
  Barley is the most suitable cereal gran for making malt beverages. It
                 provides flavor, head, body and color.
  Bitter – the tangy or sharp taste in beer that results from hops; without the
  bitterness a beer has no zest, with too much bitterness it is hard and biting.
  Body – the mouth-filling property of a beer. Taken at its extreme, stout has a
       heavy or full body. Pale low-calorie beer may be thin or watery.
  Calorie – the unit of heat needed to raise a kilogram of water one degree
Celsius: human-body intake and energy expenditure are measured in Calories.
           A twelve-ounce portion of beer has some 150 calories.
Enzyme – an organic substance that converts starch into soluble substances such
                                 as sugars.
Fermentation – the breakdown of complex molecules in organic compounds
 caused by the action of ferment (such as yeast). In malt beverages, it is the
      decomposition of sugar into ethyl alcohol and carbon dioxide.
   Finish – that part of the palate sensation that occurs just before and during
                swallowing. The resin or extract from the cones.
  Hops – the dried ripe cones of the female flowers of a climbing-vine of the
       nettle family. They are used for bittering and preserving beer.
Malt – barley that has been steeped in water to produce sprouting then kiln-dried.
Pasteurize – to subject to a temperature of 142-145 degrees Fahrenheit for
    thirty minutes to destroy disease-producing bacteria and to check
                               fermentation.
Skunky – like the peculiar aroma of a skunk. A beer may smell and taste of
  skunk. A defect found usually in well-hopped beers and caused, it51is
                      believed, by photosynthesis.
 Yeast – the ferment or fermenting agent, which turns the wort into beer. In
particular, in beer making the yeast is the strain Saccharomyces cervisiae, or
                               Brewer’s yeast.
                                  TAPPING A KEG
 You tap a keg by using a keg coupler. You will need to purchase the correct coupler to match
the brand of beer keg you have. You can refer to our compatibility guide to find which coupler
                                          is right for you.
         Do not agitate the keg. If there has been excessive agitation during transportation,
                       allow the keg to settle for 1 to 2 hours before tapping.
                    Make sure the beer faucet is in the off position prior to tapping.
                               Remove the dust cover from the beer keg.
                   Make sure that the keg coupler handle is in the up (off) position.
         Align lug locks on tavern head with lug
        housing in top of keg; insert tavern head.
Tapping the keg properly will activate both the beer and the CO2 pressure line. The keg will
                                   be ready to draw beer.
           52
                     BEER REVIEW
               1.   Flavor of Weiss beer?
               2.   What is a beer served in?
               3.   Garnish for a Wheat beer?
                     4. What is “skunky”?
      5.   What should you serve with every beer?
                                                    53
                                CUSTOMER SERVICE
                                          OVERVIEW
Knowing how to mix drinks is only part of being a true Professional Bartender. The other part
is to know how to give friendly, courteous and effective service. Good service is the name of
                                         the game.
The bar business is extremely competitive. Most bars sell the same liquors at approximately the
  same price. What brings the customers back time after time to the same place? One of the
   major reasons is how the bartender conducts him or herself in dealing with the public. If
bartenders are efficient, friendly and courteous, people will return. But, if they are slow, never
 smile, don’t bother to say hello….why should they return? Number One Rule, treat them like
                                        your best friend.
 Experience will teach you that bartenders who give the best service are the ones who can
demand the highest salaries, because owners and managers realize that these individuals are
  valuable assets to the business. People who give excellent service are also the ones who
make the most money in tips. If you give poor service or average service to a customer and
 they don’t tip you, don’t be surprised – they shouldn’t. You should only receive a tip for
doing the little extras. Tips are NOT a “right” they are an appreciation from your customer.
  How much money you will make as a bartender will depend upon your attitude and the effort
   you are willing to put forth. Often two different bartenders work the same bar and serve the
 same customers and one of them will make twice as much in tips as the other. One of them put
forth twice the effort in serving customers. How much you will make will depend upon you and
                              how well you apply these service points.
Your instructor will review the important points of giving good service. Knowing these points
is as important as knowing the recipes for drinks. You should not only become familiar with
   them, but you should constantly review them to be sure that you are conducting yourself
                           properly in dealing with your customers.
            54
                           MAKE A GOOD FIRST IMPRESSION
 Look as good as you possibly can. Your clothes should always be neat, pressed and clean.
Stand up straight – don’t slouch or lean on the bar. Look like a professional and you will be
      treated as one. Wear comfortable shoes so you won’t be inclined to lean or sit.
                                      BEING FRIENDLY
Greet everyone, take notice when a customer has just entered your bar, Say “Hi there, I’ll be
                                     right with you.”
Go down to the customer and place a cocktail napkin or coaster in front of them and at the
             same time acknowledge them with a smile and a few words.
Call regular customers by their first name. Use common courtesies such as please
BE EFFICENT – Don’t wait for a customer to call you. If you see someone is going to be
         ready for a drink, go over to them and make yourself available.
BE ALERT – Keep looking up and down your bar try to anticipate when customers will need
  your services. A biggest fail of a new bartender is that they haven’t mastered the ability to
  anticipate their customer’s needs. An attentive bartender, with a great positive attitude,
makes the best tips! Even if you are super busy, a quick “I will be right with you” can usually
 buy you the time you need to finish your current order and get back to that customer without
making them feel unimportant. *Usually, but not always, customers will see that you are busy
                           and just need you to acknowledge them.
   COUNTING CHANGE – Count your change. People love to argue about money, so count
  your change carefully. When you pick up a bill, announce the amount of the bill,  55even if the
customer does not appear to be listening. Example: “Your total was $9.50 out of $20.00.” Don’t
 put the $20 dollar bill directly into your drawer, place it on top until you have counted out the
 change (this will help you avoid any confusion as to what the customer gave you), then put the
                      bill away. Then count the change back to the customer.
                               LEGAL ASPECT
                 OBEY ALL STATE AND FEDERAL LAWS
KNOW YOUR CLOSING TIME: Give “last call” ahead of time and stick to it.
This keeps you from being in the position of taking customer’s drinks away. It
      is illegal to serve alcohol, or for patrons to continue to drink in your
establishment after the time your state requires. Colorado State Law is 2:00am.
          56
                                                 INTERVIEWS
                                                    OVERVIEW
  As a graduate of The Bartending School of Denver, you are more likely to get a job as a
bartender. However, no one can guarantee you a position. We have a job assistance service,
but getting the job depends mostly on you. Your instructor will review some tips on how to
 best present yourself when you go to an interview, or if you’re just out looking for a job.
                                           INTERVIEW HIGHLIGHTS
             1.     Dress should be professional – This is the problem that has cost many graduates good
                                                             jobs.
The way you look when you go on an interview counts for at least 50% toward your chances
                                 of getting the job.
   2.             Go alone – Don’t take anyone with you, the manager wants to meet the confident you,
                                                   not your friends.
        3.         Don’t “Pre-judge” – Outside appearance or area are not necessarily indicators of how
                     busy a place is. Many busy establishments with good potential may not be great
                  looking on the outside. Go in, talk with the bartender or manager and get a feel for the
                                                           place.
              4.    Don’t be demanding – Some people will say they need to make $x amount a shift.
                   Don’t ask for special conditions on hours or days off, the more flexible you are, the
                                                         better.
   5.         Don’t be too choosy – When you are starting out, you should take any job you can to gain
                practical experience. Actual work experience, dealing with real paying customers is
                     invaluable. A few weeks of actual work will be great on your confidence.
        6.         Don’t get discouraged – Don’t worry if you haven’t found a job after a few interviews.
                  Each bar is different and may require a certain amount of experience or be looking for a
                  particular type of person. Bear in mind there are always places that need bartenders that
                     are your type. It takes time and perseverance to land the right type of job for you.
              7.     Go into the establishment first. Get a feel for the place. If it is busy, DO NOT ask to
                   speak to someone about employment. Go back another time when it is not busy. Avoid
                                         lunch time, Happy Hours and Dinner hours.
        8.         When you go into to speak to the person who is hiring, don’t ask the hostess, waitress
                    or bartender if they need help. They probably don’t know. Just ask to speak to the
                                                person in charge of hiring.
                    9. When you meet the person in charge, ask if they are accepting applications for
                  employment. Don’t ask if there is an opening for a bartender: Filling out an application
                   or leaving your resume will give the manager the opportunity to evaluate you without
                                                  making a commitment.
                                                                                             57
        10.       If the manager says they don’t need any help at the moment, ask them if you may
                           leave your resume with them in case something comes available.
 THE                                           THE
DO’S :                                        DON’TS:
     “Burn” ice if there is any chance        Put anything in the ice to keep it
      that shattered glass may have
                                                  cold, it could break and
    fallen into the ice bin. Empty all
      the ice out and rinse with Hot               contaminate your ice.
    Water. Using a paper towel wipe                Scoop ice with glass.
    out the bin to be sure all the glass
            has been removed.                 Wash your equipment in dirty or
                                                cold water. You will need to
     Serve fresh cocktail napkin with        change your washing water if it is
               every drink                     not hot enough or clean. The
                                             cleaning chemicals will have lost
     Rinse out mixing tin                            their effectiveness.
     and other equipment                      “Marry” liquor! – consolidating
       after every use.                        two open bottles of the same
                                                liquor into one bottle. IT IS
    If juices or Bloody Mary mix have                    ILLEGAL!
       been sitting, shake before you
                   serve.
            58
                    EMPLOYMENT GROUND RULES
In order to achieve our goals of taking care of our guests by providing them with
the most excellent service and products, we have Ground Rules. These create an
   organized and supportive environment for getting our job done in the most
             efficient way possible. Here’s what is expected of you:
                                         Attendance:
  The establishment and your coworkers are counting on you. Be on the floor
AND ready to go at your scheduled time. Tardiness is one of the biggest reasons
                          you could lose your job.
   If there is an emergency and you are running late or not going to make it,
  communicate it! A lot of establishments have a “No Call/No Show” policy
that means if you do not communicate with them, they take it as, you quit and
                            you will not have a job.
                                        Appearance:
Take pride in your appearance. People like to see a clean, nice smelling bartender.
  Do not ever get ready at work, when you walk in, you should be ready to go.
                                          Attitude:
     Be sure you are welcoming to all your guests. They have come to your
 establishment to enjoy themselves. Be sure to smile, say hi and let them know
 you are there to take care of them. Great habit is to treat them as you would a
                               guest in your house.
                                                                      59
                                                        JOB RESPONSIBILITIES
The bartender’s responsibility is to make cocktails for guests at the bar and for servers who
 are taking care of tables. Both of these must be done quickly and accurately. Along with
these two skills, the bartender must be personable, well-groomed, maintain a neat bar, and
 always be looking for ways to make the guest’s experience more enjoyable. Finally, the
     bartender must know the Beverage Department’s standard operations and control
            procedures. (These may vary from establishment to establishment)
     15.        To serve drinks quickly and accurately to other staff and be helpful with abbreviations,
                                              garnishes and glassware.
                                                16.    To keep bar area clean and orderly at all times.
          20.    Create happy guests through teamwork, there is no such thing as “not my guest”, treat
                                          every guest as if they were yours.
    21.     Always be enthusiastic about your job, bring your positive energy with you to
                                      work. It is contagious!
Being a great employee isn’t always easy, especially if you’re having a bad day. Make it your
challenge not to let your feelings stop you from taking care of your guests and to be the best
                                         team player.
            60
                                       ALCOHOLS
No professional bar manager or bartender should be unacquainted with the production process
of major product types. On the following pages is a quick guide to leading alcoholic beverages
                                       sold in the US.
            74
                               COMMON BAR TERMS
    The following is a list of terms and their definitions that you will hear frequently when
                                  working in a bar or restaurant.
                       Float/Top: An addition of alcohol that is
                                                      mixed      notthe drink but sits on top.
                                                              into
On the Rocks: A drink served over cubed
                 ice                                Topless: A Margarita without the salted
 Neat: Drink served at room temperature                            rim on the glass
              without ice                              (With a) Squeeze: A lime “squeezed” on
 Straight Up: The ingredients of the                     top of the drink and dropped into it
  drink are chilled before they are
poured into the serving glass. No ice!                 (With a) Twist: A lemon “twisted” on top
                                                           of the drink and dropped into it
  Virgin (or Unleaded): A drink
     without any alcohol in it                                    Wet: More of the mix
                                                         Example: “A Wet Scotch and Soda”
 Back (or Chaser): A mix served in a                    means more of the Soda and less of the
           separate glass                                        Scotch than usual.
Example: “Dewar’s on the rocks with a soda
                                                          Stone: Any drink that has the word
              back” means
 Dewar’s served in a glass over ice, and a                “stone” in it, contains Orange Juice
         separate glass of soda
                                                         Dirty / Brave / Black: Any drink
 Bruised: A “straight up” Martini that is                whose name has any of these three
       shaken, instead of stirred                                   words in it,
                                                                  contain Kahlua
     Ditch: A drink with a water mix
                                                        Example: Black Russian, Dirty Mother and
  Example: “Give me a Johnny Ditch”
                                                       Brave Bull – all three drinks contain Kahlua.
   means the person wants a Johnny
                                                          *Exception: Dirty Martini, off course!
    Walker Black Label with water.
Double: A drink with double the amount                 Multiple: A drink with Frangelico
 of liquor; doubles effect the price of the            poured on top Example: “A Multiple Black
   Electric: A drink
   drink Example:    with Tequila
                   “Double  Rum n Coke”                 Russian” means the drink prepared as usual,
mixed  in Example:  “An Electric
  means double the amount of Rum Slow
                                    and fill              but topped off with Frangelico Liqueur.
 Screw” means the   drink
                  with     prepared as
                       Coke.
  usual, but contains (extra) Tequila.                      Against the Wall: A drink with
 Mexican Style:
Screaming:       A drink
           A drink        with Tequila
                   with Vodka   poured                       Galliano poured on top
 on top Example:       top.
           poured“AonScreaming L.I.T.”                  Example: “A Vodka and Soda against the
means  a Long
 Example:   “A Island Iced Tea
               Slow Screw      finished
                           Mexican       with
                                      Style”           wall” means the drink prepare as usual, but
    some   additional Vodka on  the top.
  means the drink prepared as usual, but                   topped off with Galliano Liqueur.
      topped off with (extra) Tequila.
 Frappé (or Mist): A drink poured over                   Short: A drink served in a rocks glass
             crushed ice                                English: A drink with Gin poured on top
 Press: The combination of half Soda                   Tall: A drink served in a (tall) collins
           and half 7-Up                               glass. It will have the same amount of
                                                        liquor but this leaves more room for
                                                                      more mix.
                                                                                   75
                                                         With: When a server orders a bottled
                                                            beverage, serve with glassware.
                                                        86: A term the service industry uses
                                                          when we are out of something.
                                                         Example:”86 Patron” means we no
                                                          longer have any in stock to sell.
                  CALL & PREMIUM REFERENCE LIST
 Knowing and using your different “Call” and “Premium” brand liquors is a VERY important
    aspect of bartending. Whether your customer orders a Screwdriver, a Gin and Tonic or a
Whiskey and Water, you should ALWAYS suggest a call and premium liquor. This is known as
   “up-selling.” Up-selling can generate higher sales and can also increase a bartender’s tips.
 When a customer orders a Vodka Tonic, the bartender should ask, “Would you like Absolut
    (call) or Greygoose (premium)?” You should always try to suggest the call and then the
premium, the last name they hear is typically what they will order. This is “suggestive selling.”
      The following is a list of some of the most common call and premium brand liquors.
          80
   RESUME                                          SKILLS &
    PART 1                                        EXPERIENCE
    Often when ads are posted for Bartending jobs, they state they want only bartenders with
  experience. You can equate your own previous experience from any industry to the bar and
restaurant industry. The following is a list of skills and qualifications that the service industry is
                                           always looking for.
     1.    Customer Service – Almost any job has customer service contact. You need to bring
          out the customer service skills you have from that job. Talk about how you can handle
           challenging customers in any situation. Don’t forget to include your fantastic people
                                       skills and how you love people.
        2.  Team Player – The key to our industry is being a part of a team. You need to be
          willing to do any and all jobs necessary to help your team. Highlight your abilities to
                                 be a team member and leadership skills.
       3.   Willingness to Learn – A Bartender must always be willing to learn more and
           adapt to new systems, learn new recipes and invent new drinks. You must learn
          new drinks and computer systems for each place you will work. Many times, each
                   establishment will have their own recipes for “signature” drinks.
        4.  Math and Money Handling – It is important for us all to be good at basic math and
          handling large amounts of cash with accuracy. If you have ever handled cash, whether it
                     was large or small amounts, be sure to include that into your resume.
    5.        Touch Screen or POS System - Most places have touch screen computers in which you
              will use to place orders or ring up customers. (POS stands for “point of sale”). You will
                need to let prospective employees know if you have experience and on what type of
               operating system. The most common systems in the industry are “Aloha” and “Oasis”
              for bars and restaurants and “Saber” and “Micros” for hotels and fine dining. Once you
               find their websites you will find tutorials and videos on how to use them. Remember,
               even if you are an expert; you will still need to learn their system since each one is set
                                                 up slightly different.
    6.        Personality – The most important thing for any bartender to remember is that anyone can
                make a drink; it takes personality to be a bartender. As a bartender you must be fun,
              engaging and make a good drink. We make the majority of our money from tips and we
                are entertainers, listeners, and hosts. Remember to be confident, aggressive, fun and
              charming. As those are the qualities all bartenders share regardless of their personalities.
         7.    Long Hours on your Feet – The food and beverage industry requires very long hours,
              odd hours and working on your feet for all of it. It is important to let potential employers
               know that you have an understanding of this and are able to work these hours without
              any problem. If you have previously had a job with odd hours, late hours and/or worked
                                on your feet, make sure to bring it to their attention.
                                                                                           81
         1.    Flexible Schedule – Always let them know that you have a flexible schedule and are
                  willing to work whatever hours they offer you. Bars and restaurants have high
              turnover and your schedule can change often, so if the shifts they offer you at first are
               not ideal, work them for a while as they are likely to change soon and as a new hire
                      you will not get the prime shifts unless you are covering for someone.
    2.        Specialty – Every bartender has a specialty, for some of us it is craft cocktail, shooters,
                wine or beer. Some students may have an extensive knowledge of liquor; whatever
                  your specialty is, really focus on it and the type of establishments that would be
              interested in specifically. If you would like a job at a specific location study their menu
                                  and become an expert in their part of the industry.
      3. Honest – Let them know that you are honest, dependable, reliable and trustworthy.
  *Assignment - List your previous jobs that have the above qualifications, they can let an
employer know that you have the skills even though you don’t have bartending experience. Try
                to list at least 3 previous jobs. (If you have had that many)
                   82
   RESUME                             OBJECT
    PART 2                             IVE
You want to leave your objective loose so that it can easily be changed per job submission. Each
 time you answer an ad you will see that there are 3-5 specific qualities they are looking for;
 these will be listed in their ad and you will need to rewrite these specific qualities into your
    objective. Yes, you will be constantly changing your objective. Below is a sample of a
                                       Bartending want ad:
                                     Job Description
    Provides outstanding guest service by positively interacting with our guests
while serving cocktails, wine, and soft drinks; accurately mixing, up-selling and
 serving drinks as well as food to guest in a friendly and efficient manner based
                                   on our standards.
                           Join our Family of Professionals:
     XX Hotels and Resorts are proud to be recognized as one of Florida’s most
       respected hospitality companies. Although we have grown from a small
  operation to seven hotels with more than 3,000 employees, we have never lost
    the personal touch of a small company. XX, founder and president, gives all
        credit for the company’s reputation and success to a staff of dedicated
  professionals. Their achievements arise from an Open Door Policy that fosters
        open communication where associates are encouraged to speak freely.
 Physical activity and employee wellness are important priorities at XX Hotels &
   Resorts. We are honored and excited to be recognized by the American Heart
Association’s! Start movement as a Platinum-Level Start! Fit-Friendly Company!
  We are committed to providing the best workplace environment possible. This
  benefits our associate’s health and produce even more positive results for our
                                    company overall.
   Excellent career opportunities, extensive, innovative benefits, and personal
  enrichment reward an individual? We are committed to quality and service.
  The result is a level of employee longevity, unique in the hotel industry, and
     that fosters a sense of family in a friendly environment. We welcome new
 applications from motivated people who want to make a contribution and are
                             looking for a work “home”.
 As you read the ad you can see the specific qualities they are looking for in a
  bartender. These are the qualities you want to be sure are in your objective.
   *Assignment – Google “Resume Key Words” and “bartending objective”.
Then choose 5-10 words that fit you from the list and then write an objective.
    It is always a great idea to have the resume key list handy, since you will
   always be changing your objective and applying new words to fit their job
                                      description.
                                                                                 83
   RESUME                                   PHOTO – CONTACT INFO –
    PART 3                                      REFERENCES
A photo is a great idea for your resume. Since we are considered to be an entertainer, we need to
show them our friendly face. You will notice as you start to job search that most places will ask
  for a head shot and those that do not will appreciate it. It’s important to remember that we are
fun, friendly and creative. So when choosing a photo, you will want one that shows that you are
 nice, welcoming, clean, a good face for their establishment. NO glamour shots, pictures of you
                                at the bar drunk or being wild and crazy.
    Choose a picture that shows who you are, always ask family since they will give you an
                          honest opinion on what shows your best qualities.
   It is best to put your full name first followed by your phone number and email. Do not put
your address on the resume unless you live very close to the establishment, if you do not live
                 close it could work against you if they think you live to far away.
 If you have or will take the TiPS class you should add that under your education! This will
show the establishment that you have taken the extra steps and are serious about you career
       choice and will give you a better chance than someone who does not have it listed.
    It is a good idea to have 3-4 references on the resume with titles, phone numbers and email
  addresses. You do not need to put addresses but you may be asked for this info if you fill out
 an application so have it ready. It is also a good idea to have a few letters of recommendation.
When you go in person to apply, (which is THE most successful way to apply) be prepared for
    anything. You will most likely be asked for your resume. You may also be asked to fill out
 their application, so have a PEN. Being prepared is a very easy way to show the manager how
       professional you are and when you also hand them the reference letter(s) it gives them
 additional information on you. You should have about three of these and they can be industry
  related if you have previous food and beverage experience or they can be about the skills you
have acquired in other industries that can be related to bartending. Personal references are good
  as well but remember you don’t want to have them too much, they are busy people and don’t
                                  have time to read through 10 pages.
*Assignment – If you have a resume builder in the software on your computer,
  build your resume. If you do not have a resume builder on your computer,
 google “resume builder bartending”. Then build your resume, we will be fine
                 tuning them in class the day you graduate.
Do not worry about it looking perfect, most of us are not professional resume
                                  builders.
            84
                                  MID TERM A
           HIGHBALL – MARTINI – 2 LIQ – CREAM
               What is the mixer for a Press?
                 1.                                 &
2.   What do you add to a Madras to make it a Sex on the Beach?
8. What is the first thing you do when someone orders a Martini Up?
                                                                     85
                            1.   What type of vermouth is used in a Martini?
b.
c.
d.
RECIPES
           86
CUBA                                  SEA                  CO
LIBRE                                BREEZE               BULL
MA
NN
                                                                87
                                      MID TERM B
                     HIGHBALL – SHOTS - SOURS
                    What is the mixer for a Press?
                     1.                                  &
     2.   What do you add to a Madras to make it a Sex on the Beach?
88
           1.   What would you use in place of Triple Sec for a Top Shelf Marg?
                                                                             89
RECI
PES
   LONG                               A                    MARGAR
 ISLAND IT                            M                      ITA
                                      F
KA
MI
               90
                                 MID TERM 1
               What is the mixer for a Press?
                1.                                  &
2.   What do you add to a Madras to make it a Sex on the Beach?
8. What is the first thing you do when someone orders a Martini up?
                                                                    91
                                1.   Where should you always build your drink? .
b.
c.
d.
RECIPES
              92
CUBA                                  SEA                  JAP
LIBRE                                BREEZE                SEX
MA
NN
                                                                93
            FINAL EXAM PRACTICE
Two types of vermouth
            What does Neat mean?
                       Well vs Call
                                   What are the
                  following flavors?
Midori Jager
            Goldschlagger              Cointreau
                        Kahlua
Malibu Rum
4 Martini
   ?’s
RECIPES
             94
LEMON                                   TEQUILA            VODKA
 ADE                                    SUNRISE            GIMLET
MAD
RAS
95