OTO-4649-A-0
CONNECTIONS
OU NNECT
Keep up with the
latest news on OUC
at oucblog.com.
News and Information from OUC—The Reliable One | AUGUST 2021
HOW TO READ YOUR OUC BILL
Did you know your monthly OUC bill provides more than just payment information?
It is also a great source of useful data ranging from your personal usage history
to money-saving tips.
!*$*I720019673*$*!
1 Bill Summary: An overview of past billing, BILL DATE
06/04/21
ACCOUNT NUMBER
1234567890
payments, current charges and due date. Billing Statement for JEAN SMITH PAGE 1 OF 2 PIN#: 1234567890
SERVICE ADDRESS: 500 MAIN ST
2 Electric Service Charge: Fixed monthly charge BILL SUMMARY
OPENING BALANCE PAYMENTS
1 BALANCE FORWARD CURRENT CHARGES
DUE DATE
06/24/21
TOTAL AMOUNT DUE
– = + =
covering basic costs of meter reading and
$151.71 $152.00 $0.29 CR $185.55 $185.26
CUSTOMER SERVICE
2
CURRENT CHARGES
billing, plus maintenance of services and OUC Electric Service
Meter #: 1CD34567 - Service Charge . . . . . . . . . . . . . . $ 15.60
$170.06 Online
www.ouc.com
meters. Residential Electric Rate (05/05 - 06/04)
1,000 kWh @ $0.06758 (Non-Fuel) . . . . . . . . . . . . . . .
Next 452 kWh @ $0.09358 (Non-Fuel). . . . . . . . . . . . .
67.58
42.30
3 Telephone
407-957-7373
Payments
1,452 kWh @ $0.0307 (Fuel) . . . . . . . . . . . . . . . . . . . . 44.58 PO Box 31329
4
Tampa FL 33631-3329
Non-Fuel Charge: All other costs of providing
($35.31 of your Fuel Cost is exempt from Municipal Tax)
3 City of St. Cloud Charges $11.13 MESSAGE CENTER
electric service except fuel and purchased 5
Municipal Taxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State of Florida Charges
$ 11.13
$4.36
6
E
Gross Receipts Tax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.36
power costs. This includes cost to own,
operate, and maintain distribution and
P L
SAM L
transmission lines, and generation facilities.
4 Fuel Charge: The costs of fuel (solar, coal,
BIL
DETACH HERE AND RETURN THIS PORTION WITH YOUR PAYMENT
ACCOUNT NUMBER
1234567890
natural gas, landfill gas, nuclear) and
MAKE CHECKS PAYABLE TO
Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329
purchased power incurred for OUC to provide DUE DATE
electric service to customers. PLEASE PAY
THIS AMOUNT
06/24/21
TOTAL AMOUNT DUE
$185.26
Seq=8712
Pay by the due date to avoid a 1.5% late charge
5 Other Agencies’ Charges (If Applicable): DFAATATDTDFTAAAAFFAAFTTDDDFFDATDDATADTATFADDFAFFAAAFDTDDADFAFFFFA
JEAN SMITH
500 MAIN ST.
or minimum $5 charge.
Your OUC bill also lists service fees and taxes
SAINT CLOUD FL 34769-2756
charged by state and local government
45182589692000001852670624213012
BILL DATE ACCOUNT NUMBER
06/04/21 1234567890
agencies, such as wastewater charged by the Billing Statement for JEAN SMITH
SERVICE ADDRESS: 5OO MAIN ST.
PAGE 2 OF 2
HELPFUL
PHONE NUMBERS
City of Orlando. Please contact these agencies 8
Home Warranty Protection Programs
www.awrusa.com/ouc
7
To file a claim, call
Electric Usage in kWh Meter Data
877-320-4624
for information about their charges. The State METER #: 1CD34567
2000
1800 Call Before You Dig
1600
1400
CURRENT: 40,391 on 06/04/21 Sunshine 811
1200 PREVIOUS: 38,939 on 05/05/21 8-1-1 or 800-432-4770
of Florida Gross Receipts Tax applies only to
1000
800 TOTAL USAGE: 1,452 kWh www.sunshine811.com
600
400 DAYS OF SERVICE: 30 2-1-1 Community Resources and
200 Elder Helpline for Osceola County Residents
0
J J A S O N D J F M A M J THIS PERIOD LAST YEAR 2-1-1 or 407-839-HELP (4357)
electric charges.
2020 2021
PREVIOUS CURRENT
48.40 kWh 49.42 kWh City of St. Cloud
Solid Waste: 407-957-7289
St. Cloud Utilities
E
407-957-7344
L
6 Message Center: Information about programs
7
and services that may be of interest to you.
Consumption History: These graphs provide P
SAM L
USEFUL INFORMATION
Service Charge: A fixed monthly charge to
cover basic costs of providing billing, metering
and meter reading services.
kWh: A unit of measure for energy
consumption equal to 1,000 watt hours.
BIL
a visual record of your energy usage. Other Agencies’ Charges: Your OUC
statement may contain certain fees and taxes
charged by state and local government
agencies. Please contact these agencies for
information about their charges. The Gross
8 Meter Data: Details service, previous read,
Receipts Tax applies to electric charges only.
usage and units for the current billing period. WAYS TO PAY
Online AutoPay Pay By Phone Pay by Mail Payment Locations
Payment
Checking Account; Checking Account; Check or Money Order;
Type Automatic withdrawal Check, Cash or Money Order
Credit or Debit Card Credit or Debit Card Never mail cash
Accepted
FREE for eCheck; FREE for eCheck;
Cost Convenience Fee* FREE Convenience Fee* Postage Convenience Fee*
Using Credit/Debit Using Credit/Debit
More than 400 locations, including
Source Payments with bill stubs: participating Amscot, CVS, ACE
Register using Register using
Visit OUC.com/mybill for more details
407-957-7373 OUC, PO Box 31329, Cash Express, Walmart, Publix and
(How To) www.ouc.com www.ouc.com
Tampa, FL 33631-3329 more. For a complete list, visit
www.ouc.com
*All Convenience Fees are collected by third-party vendors. OUC receives no portion of these convenience fees. Please visit www.ouc.com/pay-my-bill for more information about fees.
WAYS TO CONTACT US
and an interactive experience. Residential Reporting an Electric Problem Reporting a
Customer Service or Utility Theft Streetlight Problem
Phone 407-957-7373 or 800-848-7445 407-957-7373 or 800-848-7445 407-957-7373 or 800-848-7445
Monday - Friday
Availability 24/7 24/7
7 a.m. - 6 p.m.
Online customerservice@ouc.com Register at www.ouc.com to report a problem streetlightservice@ouc.com
General Correspondence: Mail to Orlando Utilities Commission, PO Box 3193, Orlando, FL 32802 or call 407-423-9100. Never mail payments or cash to this address.
TEST DRIVE AN ELECTRIC OUC HONORED WITH ‘ENERGY
CAR AND GET PAID! INNOVATOR’ AWARD
We want to help you learn what Electric OUC was honored to receive
Vehicles have to offer and lend a hand in your the Energy Innovator Award
next car buying/leasing decision. at the American Public Power
Test drive an EV at an OUC Electrified Association’s National Conference
Dealership and receive a $50 Visa gift card! in Orlando. OUC won the award
Learn more at OUC.com/EV. for its innovation of a “nanogrid,” a test site
of emerging energy assets that could prove to
be integral to the utility’s goal of reaching net
zero carbon emissions by 2050, with interim
goals of 50% CO2 reductions by 2030 and 75%
by 2040. Led by OUC’s Emerging Technologies
team, the project seeks to offer replicable and
deployable solutions for decarbonization and
decentralization of the grid, backup power
systems and growing electric vehicle use.
JOIN CENTRAL FLORIDA’S LARGEST SCHOOL SUPPLY DRIVE
Thousands of students in our community are
going back to school this month, and we need
your help to ensure every child has the tools they
need to succeed this year. YOU can help a student
feel safe and welcomed.
In partnership with A Gift For Teaching, Central
Florida’s primary provider of free school supplies
to teachers, you can help local children start the
school year with enough supplies that they can
call their own, at no cost to their families.
In June, more than 60 OUC employees and family
Help today by collecting the Top 5 Essentials: members volunteered to stuff backpacks with
• Pencils (#2) • Earbuds essential school supplies at A Gift For Teaching’s
• Loose-leaf paper • Highlighters annual “The Great Big Backpack Build.” Volunteers
• Dry-erase markers stuffed 1,500 backpacks, which will be delivered
to local students in need when the 2021-22 school
year begins.
OUC held the event at its The Pines at
Windermere recreation facility, marking the
seventh consecutive year of our support of their
backpack initiative.
Start a supply drive or make a donation today! Simply text “Supply2021” to 41444.
Para ver esta edición de OUConexión, por favor vaya en línea a espanol.ouc.com.
O R L AND O U TI L I TI ES CO MM I S SI ON @OUCReliableOne OUCblog.com
RELIABLE PLAZA • 100 W. Anderson Street • Orlando, FL 32801
Tel: 407-423-9018 • ouc.com OUCTheReliableOne
