STUDENT

ASSESSMENT
TASKS

BSBSUS411

IMPLEMENT AND MONITOR

ENVIRONMENTALLY SUSTAINABLE WORK

PRACTICES
First published 2021

RTO Works
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© 2021 RTO Works

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Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.
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 Contents

Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 8
Assessment Task 2: Project Portfolio 9
Assessment Task 2: Checklist 18
Final results record 23

BSBSUS411 Implement and monitor environmentally sustainable work practices | 4

 Introduction

The assessment tasks for BSBSUS411 Implement and monitor environmentally sustainable work
practices are outlined in the assessment plan below. These tasks have been designed to help you
demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBSUS411 Implement and monitor environmentally sustainable work practices describes the
skills and knowledge required to assist in managing stakeholder relationships during a project. It
involves ensuring timely and appropriate involvement of key individuals, organisations and groups
throughout the project.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 5

 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 6

Questions
Provide answers to all of the questions below:

1. Identify one internal information source and one external information source that can be used
to identify sustainability improvements that a company could make. For each source, explain
how this source can be used to develop the sustainability policy.

2. Outline the purpose and scope of the Environment Protection and Biodiversity Conservation
Act 1999 (EPBC Act). Give an example of how a business would have to modify its business
practices to conform to this legislation.

3. Outline the purpose and scope of the National Greenhouse and Energy Reporting Scheme.
Give an example of how a business would have to modify its business practices to conform to
these regulations.

4. Describe how complying with the Australian Packaging Covenant voluntary code of practice
could affect the way a company does business.

5. Describe how complying with the Australian Ecolabel Program voluntary code of practice
could affect the way a company does business.

6. List at least four environmental and resource sustainability measurements that a company
could use to establish sustainability benchmarks.

7. Describe three purchasing approaches that can contribute to sustainable work practices.

8. Give an example of a supply chain consideration that can contribute to sustainable work
practices.

9. Describe how a business can use sustainability indicators to measure quality assurance.

10. List three communication channels in an organisation that can be used for staff to make
recommendations for improvements to environmental sustainability in their work area.

11. You lead a small administration team that forms part of a larger HR team. You report directly
to the HR Manager. Describe how you would go about seeking approval to implement
improved sustainability practices for the whole HR department.

12. Discuss how the “Plan-Do-Check-Act” cycle can be used to ensure the continuous
improvement of environmental sustainability practices used in the workplace.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 7

13. Complete the table to provide examples of how certain resources can be used to monitor
sustainable work practices. The first row has been completed as an example for you to follow.

Resource Example

Checklists To be used when last person leaves the office. Includes check
points such as:

 are lights switched off?

 are plug points of unused equipment switched off?

Questionnaires and
surveys

Visual calculations

Supply records and

invoices

Previous internal and

external audit documents

BSBSUS411 Implement and monitor environmentally sustainable work practices | 8

Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

BSBSUS411 Implement and monitor environmentally sustainable work practices | 9

 Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack (if using the case study)

 if using your own business:

o stakeholders willing to meet with you

o policies and procedures (that address sustainability and communication)

o environmental sustainability legislation, regulations, standards and codes.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO

BSBSUS411 Implement and monitor environmentally sustainable work practices | 10

has provided you with an assessment cover sheet, please ensure that you use that.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 11

Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to analyse, implement and monitor improvements to a

work area’s environmental sustainability work practices. The role you assume to do
this should take responsibility for leading sustainability practices for a work group or
team.
You can base this assessment on a workplace you are familiar with, or you can use
the case study in the Simulation Pack provided for this unit.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way!

If you use your own business, you need access to:

 policies and procedures that address sustainability and communication

 environmental sustainability legislation, regulations, standards and codes

 stakeholders willing to meet with you (and be observed by your assessor

either in person (or online) or on a video recording) to discuss sustainability in
the work area.
If your workplace does not have policies and procedures already developed, you
may use those provided in the Simulation Pack. The Simulation Pack also provides
examples of relevant legislation, regulations, standards and codes. Speak to your
assessor to get approval if you want to base this on your own business.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio.

Start working on Section 1 of your Project Portfolio. Steps 2 to 6 for part of Section 1.

2. Determine workplace requirements.

Determine the environmental sustainability requirements for your workplace. In

particular:

 identify current environmental and resource sustainability procedures and

practices (for example from existing policies and procedures)

 identify communication requirements

BSBSUS411 Implement and monitor environmentally sustainable work practices | 12

  identify and analyse (to assess for compliance) the applicable environmental
legislation, regulations, and standards.

i Use digital tools (such as the internet) to research applicable environmental

legislation, regulations, and standards. Once you’ve accessed the information,
highlight relevant parts, and make notes on the text to help you analyse the
information.

3. Plan and organise data collection.

Plan to collect data for three different resource usages by determining:

 what you will measure

 what data is required

 how you will collect the data

 who will provide the data.

The data collected must measure the resource usage related to the environmental
efficiency of your workplace’s systems and processes as well as your workplace’s
purchasing strategies.
As part of your planning, organise for the required data to be collected. Use a
digital tool to do this (e.g., draft an email to relevant people requesting that they
complete a survey). Make sure you adhere to your organisation’s communication
requirements and protocols to select and use an appropriate tool.

i You may collect data for one or more resource usages at the same time or
separately (for example, you may choose to use a single survey to measure both
the use of consumables and energy usage).
If other people are required to assist with data collection, other students or your
assessor may play the role of the work area staff. For example, other students may
answer a survey about whether they use an energy saving mode on their computer
or not (instead of the actual staff members). Speak to your assessor for further
advice on how to proceed.

4. Collate and analyse data.

Collect the data and then use an appropriate digital tool (e.g. MS Excel) to collate
and summarise the data you collected. Analyse the data to calculate:

 metric measurements (e.g., kilograms of waste)

 quantities (e.g., number of staff using screen saver mode)

 ratios (e.g., ratio of devices left on overnight compared to the total number of
devices)

 financial data (e.g., financial loss due to unnecessary printing).

BSBSUS411 Implement and monitor environmentally sustainable work practices | 13

 Once you’ve analysed the data, identify how environmentally friendly your
workplace’s systems and procedures are and choose three issues or improvement
opportunities that should be addressed within the work area.

5. Generate solutions.

For each issue/improvement opportunity identified:

 set sustainability objectives for addressing the issue

 identify at least two potential strategies that may be used as a solution

 do research (accessing an external source such as a blogpost written by a

resource consultant, the latest equipment catalogue from a lighting supplier
with energy efficiency ratings etc.) to determine sustainability best practices.

6. Document investigation findings.

Follow organisational requirements to document the findings of your research and

data collection. Use formal business language and appropriate sustainability
terminology in your report.

Make sure you have answered all questions in Section 1.

You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 1 of the Project Portfolio.
Submit Section 1 to your assessor.

Start working on Section 2 of your Project Portfolio. Steps 7 to 8 for part of Section 2.

7. Consult with stakeholders.

Before you meet, plan for the meeting (e.g., by creating an agenda or by making
copies of your Investigation Report) and identify the communication protocols you
will follow.
Organise for the meeting to take place (e.g., send a calendar invite to relevant
participants).

Meet with at least one stakeholder to discuss your workplace’s environmental

sustainability. At the meeting:

 discuss your Investigation Report

 identify whether there are any further environmental or sustainability issues or

improvement opportunities related to resource usage

 seek stakeholder input regarding best practice solutions to the three issues or
improvement opportunities

 discuss the advantages and disadvantages of each solution and choose the

BSBSUS411 Implement and monitor environmentally sustainable work practices | 14

 best one for each of the three issues or improvement opportunities (these
solutions will be implemented as environmentally sustainable work practices in
the next step)

 discuss and agree on the roles each stakeholder will play in meeting the
objectives (as outlined in your Investigation Report)

 adhere to the communication protocols and conventions identified during

planning

 use professional and respectful language

 make time for stakeholders to ask questions

 provide an uninterrupted opportunity for the stakeholders to express their

views

 ask questions yourself to prompt responses from stakeholders and to clarify

and confirm that you understand what they have said.

i This meeting may take place with actual people who work for/are associated with
your chosen business. Alternatively, classmates or your assessor may play the role
of the stakeholder. This can either be viewed in person by your assessor or you
may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step. Make sure you follow the
instructions above and take no longer than 20 minutes. If this session is not viewed
in person by your assessor, you will attach proof of the meeting to Section 2 of your
Project Portfolio.
If you are basing this assessment on the case study, you will meet with the RTO’s
Chief Sustainability Officer (CSO) in a role play scenario.

After your meeting, document meeting outcomes in a summary draft email to the
meeting participants.

8. Implement solutions.

Implement three sustainable work practices as solutions to the identified

issues/improvement opportunities.

i
These will be the solutions you agreed to at your meeting.

First, set the efficiency targets and identify and source tools that can be used to set
the target.

i You are required to identify and source tools (such as an energy cost meter or
compost bin) that can be helpful in meeting the efficiency targets. You do not have
to purchase the tool, rather find out where the tool can be purchased and how
much it costs. If appropriate, you can take a photo of the tool or add a website link
to use to purchase it.

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 Integrate the target into the operational activities at your workplace and provide
relevant support to the staff members for the continuous improvement of
sustainability in your work area. As you implement the solutions, consider change
management and apply relevant change management techniques.

i Examples of how to integrate the sustainable work practices include:

 Update existing environmental sustainability policies and procedures to reflect

the new practices.

 Provide instructions about the new sustainability practice to staff via a draft of
an email (e.g., instructions on how to print two-sided documents).

 Put up a poster with information relevant to the new sustainability practice

(e.g., poster in the staff kitchen promoting “wrapper-free” lunches).
Examples of ways to support continuous improvement include:

 provide training or mentoring

 provide a checklist for staff to use

 use social media to promote the sustainable work practice

 have a suggestion box.

Examples of change management techniques include:

 company announcements

 newsletters or draft of an emails

 advertising or promotional material

 online or social media platforms

 communication at team meetings.

Communicate with staff member in your work area by drafting an email. In your
email, explain their role in meeting the efficiency targets for each of the
implemented sustainability practices.
Also communicate with one external stakeholder (such as students at RTO, clients,
public) to promote your environmentally sustainable practices and present a
positive image of your organisation.

i You may draft one email for all three work practices, or you may need to write
separate emails – this depends on your work practices and stakeholders.
You may choose any appropriate form of communication to communicate to
external stakeholders. Examples include:
 social media post

 blogpost

 advertisement

 draft of an email to be sent to all customers.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 16

 Adhere to your organisation’s policies and procedures as you do this. If you are
using the case study, assume that you have permission to communicate with the
external stakeholder(s).

Once you’ve implemented the three sustainable work practices, use a digital tool
(such as a draft email or electronic survey) to seek feedback from one or more
stakeholders regarding the implementation of the solutions. You may choose to
seek feedback for all three solutions at the same time, or separately depending on
your unique work area.
Also, develop a monitoring method (including tools and resources) that may be
used to monitor the progress of the implemented sustainability practices to ensure
efficiency targets are met.

i Monitoring methods may include for example:

 development of a feedback register

 spreadsheet to document packaging or printer usage

 visual observation or spot checks

 record of daily energy use

 reviewing invoices.

Make sure you have answered all questions in Section 2.

You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 2 of the Project Portfolio.
Submit Section 2 to your assessor.

Start working on Section 3 of your Project Portfolio. Steps 9 to 8 for part of Section
3.

9. Assess outcomes of the implemented sustainability practices.

Use the feedback you received from your assessor about how you implemented the
practices (at the end of Section 2). Act on the feedback (e.g., label the bins in the
kitchen).
Use the monitoring method (developed at the end of Section 2) and assess
whether the efficiency targets and objectives have been met and to identify
changes, new strategies, and new tools to improve the sustainability practices.
Also, determine strategies that can be used to promote the successful development
of new efficiency targets.

10. Document and communicate the outcomes in a formal report.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 17

 Follow organisational requirements to document the outcomes. Use formal
business language and appropriate sustainability terminology in your report.

11. Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Check that all attachments have been attached to the
correct sections of the Project Portfolio.
Submit to your assessor for marking.

BSBSUS411 Implement and monitor environmentally sustainable work practices | 18

Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Determine the environmental

sustainability requirements for their
workplace. In particular:

 identify current environmental and

resource sustainability procedures
and practices)

 identify communication
requirements

 identify and analyse (to assess for

compliance) the applicable
environmental legislation,
regulations, and standards

 use digital tools to research

applicable environmental
legislation, regulations, and
standards?

Plan to collect data for three different

resource usages by:

 determining what they will measure,

what data is required, how they will
collect the data and who will provide
the data

 organising for the required data to

be collected using a digital tool?

Collate and analyse data by:

 collecting the data

 using an appropriate digital tool to

collate and summarise the data

 analysing the data to calculate:

o metric measurements

BSBSUS411 Implement and monitor environmentally sustainable work practices | 19

 o quantities

o ratios

o financial data

 identifying how environmentally

friendly their workplace’s systems
and procedures are

 choosing three issues or

improvement opportunities that
should be addressed within the
work area?

Generate solutions for each

issue/improvement opportunity identified
and:

 set sustainability objectives for

addressing the issue

 identify at least two potential

strategies that may be used as a
solution

 do research (accessing an external

source) to determine sustainability
best practices?

Follow organisational requirements to

document the findings of their research
and data collection?

Plan and organise stakeholder

consultation?

Meet with at least one stakeholder to

discuss their workplace’s environmental
sustainability, including:

 discussing the Investigation Report

 identifying whether there are any

further environmental or
sustainability issues or
improvement opportunities related
to resource usage

 seeking stakeholder input regarding

best practice solutions to the three
issues or improvement

BSBSUS411 Implement and monitor environmentally sustainable work practices | 20

 opportunities

 discussing the advantages and

disadvantages of each solution and
choosing the best one for each of
the three issues or improvement
opportunities

 discussing and agreeing on the

roles each stakeholder will play in
meeting the objectives

 adhering to the communication

protocols and conventions identified
during planning

 using professional and respectful

language

 make time for stakeholders to ask

questions

 provide an uninterrupted
opportunity for the stakeholders to
express their views

 ask questions themselves to prompt

responses from stakeholders and to
clarify and confirm that they
understand what was said?

Document meeting outcomes in a

summary draft of an email to the
meeting participants?

Implement solutions by:

 setting efficiency targets

 identifying and sourcing tools that

can be used to set the target

 integrating the target into the

operational activities

 providing relevant support to the

staff members for the continuous
improvement of sustainability in
their work area

 considering change management

and applying relevant change
management techniques

BSBSUS411 Implement and monitor environmentally sustainable work practices | 21

 communicating with a staff member
in their work area by drafting a draft
of an email to explain their role in
meeting the efficiency targets for
each of the implemented
sustainability practices.

 communicating with one external

stakeholder to promote the
environmentally sustainable
practices and present a positive
image of their organisation

 selecting and using a digital tool to

seek feedback regarding the
implementation of the solutions

 developing a monitoring method

(including tools and resources) that
may be used to monitor the
progress of the implemented
sustainability practices to ensure
efficiency targets are met?

Assess outcomes of the implemented

sustainability practices by:

 acting on the feedback received

 using the monitoring method to

assess whether the efficiency
targets and objectives have been
met

 identifying changes, new strategies,

and new tools to improve the
sustainability practices

 determining strategies that can be

used to promote the successful
development of new efficiency
targets?

Follow organisational requirements to

document the outcomes?

Draft an email (assuming that your

report is attached) to communicate the
outcomes to relevant stakeholders?

BSBSUS411 Implement and monitor environmentally sustainable work practices | 22

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

BSBSUS411 Implement and monitor environmentally sustainable work practices | 23

 Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _________________________________________ Date: _________________

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor signature: _______________________________________ Date: _________________

BSBSUS411 Implement and monitor environmentally sustainable work practices | 24