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McDonald's Quality Survey Insights

The document is a sample customer questionnaire about quality management at McDonald's. It contains 11 questions that ask customers about their visits to McDonald's, their opinions on factors like food quality, food safety, customer service, and their overall satisfaction. The questions are aimed at understanding customer perspectives to help McDonald's learn how to improve and maintain quality.

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064 VISHAL ADKE
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89 views2 pages

McDonald's Quality Survey Insights

The document is a sample customer questionnaire about quality management at McDonald's. It contains 11 questions that ask customers about their visits to McDonald's, their opinions on factors like food quality, food safety, customer service, and their overall satisfaction. The questions are aimed at understanding customer perspectives to help McDonald's learn how to improve and maintain quality.

Uploaded by

064 VISHAL ADKE
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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How was your experience on your last visit at mcdonald’s?

The quality of food?


Were the employees attentive to your instructions?
Overall instore experience?
According to you what is most important factor to define quality?
Have you tried mcdonalds at more than one region?
Did you find any difference in between these stores?
What was the main difference did you find in terms of maintaining quality?
Objectives
To learn the supply chain of Mcdonald’s
To understand the quality principles adopted by Mcdonalds
To analyze how mcdonalds maintain quality in their restaurants
To study the relationship of supplier and mcdonalds

Sure, here's a sample questionnaire for customers on quality management in


McDonald's:

1. How often do you visit McDonald's? a. Daily b. Weekly c. Monthly d. Rarely e.


Never
2. How important is food quality to you when you visit McDonald's? a. Very
important b. Somewhat important c. Neutral d. Not very important e. Not at
all important
3. How satisfied are you with the food quality at McDonald's? a. Very satisfied b.
Somewhat satisfied c. Neutral d. Somewhat dissatisfied e. Very dissatisfied
4. What aspects of food quality are important to you when visiting McDonald's?
(Select all that apply) a. Freshness b. Taste c. Temperature d. Texture e.
Appearance
5. How important is food safety to you when visiting McDonald's? a. Very
important b. Somewhat important c. Neutral d. Not very important e. Not at
all important
6. How satisfied are you with the food safety measures taken by McDonald's? a.
Very satisfied b. Somewhat satisfied c. Neutral d. Somewhat dissatisfied e.
Very dissatisfied
7. Have you ever had a negative experience with food quality or food safety at
McDonald's? a. Yes b. No
8. If you answered "yes" to the previous question, please describe your
experience:
9. How important is customer service to you when visiting McDonald's? a. Very
important b. Somewhat important c. Neutral d. Not very important e. Not at
all important
10. How satisfied are you with the customer service at McDonald's? a. Very
satisfied b. Somewhat satisfied c. Neutral d. Somewhat dissatisfied e. Very
dissatisfied
11. Do you have any additional comments or suggestions regarding the quality
management at McDonald's?

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