Applied Business Tools and technologies in Tourism

Prof. Hanie Infante, MBA,CTP,CPT, DBA- ITHM (c)

- PART I -

AMADEUS
BASIC TRAINING COURSE

OBJECTIVES:
 Learn the basic PNR (Passenger Name Record) and Amadeus Selling
Platform preparation.
 Learn the Mandatory of PNR
 Familiarization on using AMADEUS command.
 Application of S.M.A.R.T

INTRODUCTION TO BASIC AMADEUS TRAINING:

 AMADEUS is a global GDS (Global Distribution System)

 Youngest GDS in the Philippines (15 yrs)
 Worldwide (25 yrs)
 1987 - Air France, Iberia, Lufthansa
 1992 – FULL AMADEUS System Product was released
 1997 – PHIL. ACO was established
 Provider of IT solutions in TOURISM INDUSTRY
 “NO OFFICE” in Somalia, Korea and Iraq.

 3 Headquarters:
a. Madrid, Spain (IB)
b. Sophia, Antipolis, France (AF)
c. Erding, Germany

 Can make 10,000 transactions per seconds

 Can have >0.3 seconds response
Prepared for NATIONAL UNIVERSITY BALIWAG
Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
TYPES OF MODE:
1. PRODUCTION MODE (live transaction)
 (JUMP – IN)
 JI – transaction command
 JI0001AA/GS-password
 Website:_____________________

2. TRAINING MODE (simulation or live transaction)

 (JUMP JUMP)
 JJ – transaction command
 Website: training.amadeusvista.com

SCROLLING COMMANDS:
MD – move down
MU – move up
MT – move top
MB – move bottom

CONVERSION (encode)
ENCODE – city / airport
DAN – “Do A Name”

Where:
DAN = transaction code
Bangkok – city name

Ex: DAN BANGKOK

DANBANGKOK

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
CONVERSION (decode)
DECODE – city / airport
DAC – “Do A Code”

Where:
DAC = transaction code
RIO = name of city
Ex: DAC RIO
DACRIO
OK – zero kms (distance from airports)
TH – Thailand (country)

IATA Traffic conference area

• TC1 = N & S America

• TC2 = EUR & AFRICA

• TC3 = ASIA & OCEANIA

TC1 = North , Central, and South America , Caribbean (minus Guadeloupe and
Martinique)
TC2 = Europe, Middle East, and Africa
TC3 = Far East, Australia, New Zealand, and Pacific Islands

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
ENCODE / DECODE A COUNTRY:
DC – “Do Country”

Ex: DC JAPAN
DC VE
DC PHILIPPINES

ENCODE/DECODE AN AIRLINE:
DNA – “Do Name Airline”

Ex : DNA AIR FRANCE

DNA LH
DNA THA
DNA 777

AMADEUS INFORMATION PAGE (AIP):

• Central source of reference information maintained by AMADEUS and by

outside providers

• GG – (“Go Get”) – transaction code

• [ INFORMATION ]

INFORMATION
A. AMADEUS PHILIPPINES =GGAMAPH
 News, advisories, etc. = GGAMAPHNEW
 Airline Directory = GGAMAPHAIR
 Airline Conversion Rate=GGAMAPHACR
 Amadeus Promos = GGAMAPHPRO
 Training Information= GGAMAPHTRA
 5J Booking Steps = GGAMAPH5J

B. COUNTRY = GG COU PH

- DC FRANCE = GGCOUFR ATTR

C. WEATHER = GGWEA LON

d. PARTICIPATING CARRIER AGREEMENT (PCA) = GGPCAXX

ONLINE HELP
Prepared for NATIONAL UNIVERSITY BALIWAG
Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
  Contains detailed description of all entries and explains how to use them,
gives examples and describes responses these entries generate.

ONLINE HELP [ENTRIES]

 HE

3 DIFFERENT WAYS TO ASK:

• HE NAME = by topic

• HE NM = transaction command

• HE/ = help on your last entry after an error message

Amadeus Air: (ORDER OF FLIGHTS)

NON-STOP A → B

DIRECT FLIGHTS A → → B

WITH HIDDEN STOPS X

CONNECTING FLIGHTS A → → B

WITH CHANGE OF EQUIPT X X

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
 NO OF LEG NO OF STOPS

NON-STOP 1 0 E0

DIRECT FLIGHT WITH 1 1 E1

HIDDEN STOPS

CONNECTING FLIGHT 2 OR MORE 0

CODE SHARE FLIGHT

• 2 airlines having an agreement.
• Also known as “commercial duplication”.
• Marketing carrier is different from operating carrier.

CLASS OF SERVICE: (Flight)

1. ECONOMY = “Y”
2. BUSINESS = “C/J”
3. FIRST = “F”

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
Airline Seat Configuration (WIDE)

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
Airline Seat Configuration (NARROW)

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
AVAILABILITY CHANGE

 MN = move next
 MY = move yesterday
 MPAN = previous availability
• The earlier the ticket was bought, the cheaper”

TICKET RULES
 NON- REFUNDABLE
 NON-ENDORSABLE
 NON-REROUTABLE
 NON-TRANSFERABLE

TICKET CODES
 1A – AMADEUS
 1B – ABACUS
 1G – GALILEO

AVAILABILITY NEUTRAL:
 AN (TRANSACTION CODE)
 19 Sep = Dep. Date
 MNLBKK = City pair
 Date Format : DDMMM = 10DEC
 Ex: AN19SEPMNLBKK

SEAT INVENTORY STATUS:

 1-9 = OPEN
 O or L = WAITLIST
 R = ON REQUEST
 C or S = CLOSED FOR WAITLIST

AVAILABILITY OPTIONS
 Specific airline
 AN19DECMNLBKK/ATG (airline code)
 Specific booking class
 AN19DECMNLBKK/CM (class) class of service

PASSENGER NAME RECORD (PNR)

• Also known as booking.

• Can contain 999 elements.

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
• REQUIRED 5 MANDATORY ELEMENTS:

 sS = sell segment

 nM = name segment

 Ap = Phone / Contact

 Rf = received from

 Tk = ticketing arrangement

RECORD LOCATOR:
• 0 =Ø
• 1 =1
• DK1 = “CONFIRMED” (status)
HK1
➢RLR = Record Locator return

FIRST MANDATORY ELEMENT:

1. SELL SEGMENT
12DEC MNL HKG PR Y
➢ A. SELL SEAT (SHORT SELL)
➢ SS1Y1
↓ ↓ (line no. in availability)
➢ (no of seats)
➢ Where: SS = transaction mode
1 = no. of seats
Y = booking class
1 = line no in availability
AN16DECMNLHKG/APR/CY
SS1Y1
OTHER SELL SEAT ENTRIES:
• B. CONNECTING FLIGHT
SS1Y2
SS1YCB2
• MNL TPE Y
• MNL SFO C
• MNL JFK B

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
OTHER SELL SEAT ENTRIES:
• C. WAITLIST SEGMENT
SS1W1 / PE
AN22DECMNLPEK/APR
*(PE) – waitlist

OTHER SELL SEAT ENTRIES:

• D. OPEN SEGMENT:
• R/T but no specific arrival date
• SO = transaction command
• TG = airline code
• Y = booking class
• BKKMNL – return city pait
SO TG Y BKKMNL

* Availability check depends on the Routing

OTHER SELL SEAT ENTRIES:

• E. SURFACE SEGMENT:
(arrival unknown)
• MNL HKG
• BKK MNL
• (Departure origin is different from arrival area)
SI ARNK
• Where:
• SI = transaction code
• ARNK = arrival unknown (surface)

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
SECOND MANDATORY ELEMENT:
• THE NAME ON THE PASSPORT SHOULD BE EXACTLY THE SAME IN THE PNR.

1. NAME ELEMENT
(BASIC ENTRY FORMAT) NM1CLOONEY/GEORGE MR
NM1CLOONEY/GEORGEMR
Where:
NM = transaction code
1 = no. of pax with the same family name
CLOONEY = last name
/ = mandatory separator
MR = title

IATA TITLES:
PAX 12 YRS OLD & ABOVE 2 YRS OLD-11YRS OLD 1-23 MOS OLD
ADULT CHILD INFANT
Male MR MSTR INF/INS
Female MS/MRS MIST INF/INS

INF = infant without seat (10%)

INS = infant with seat (75%)
= child rate (75%)

NAME ENTRY OPTIONS

• CHILD : “CHD”
NM1GARCIA/ANDYMSTR (CHD/12JUN05)
• INFANT “ “INF”
NM1JONES/KATHYMS (INF/SHEILA/12JAN11)
➢ INFANT WITH DIFFERENT SURNAME (INFANT WITHOUT SEAT)
NM1CORTES/CAROLMS(INFYUGAILMARIE/11JUL11)
➢ INFANT WITH SEAT
NM1YU/GAILMARIE(INS11JUL11)
➢ INFANT WITH SUFFIX
NM1PINEDA/MANOLOJRMR
(NHP = Non-Homogenous PNR)
DOB = DDMMMYY

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
THIRD MANDATORY ELEMENT
• PHONE/CONTACT ELEMENT:
• (Basic Entry) AGENCY CONTACT
• AGENCY CONTACT should be encoded first
AP MNL ABCTOURS 8405112 ANA-A
Where:
• AP = transaction code
• MNL = city code of the location
• ABC = agency name
• 8405112 = agency phone number
• ANA = contact person
• -A = identifier as agency contact

OTHER ENTRIES:
• BUSINESS CONTACT
AP MNL XYZ CORP 888111 – B
Where:
• AP = transaction code
• MNL
• XYZ CORP
• 8881111
• -B
• HOME CONTACT:
AP MNL 3661122 – H

• MOBILE CONTACT:
AP MNL 1234567 – M

• FAX NUMBER:
AP MNL 8577141 – F

• E-MAIL:
APE – juannadelacruz888@gmail.com

• Where:

• APE = transaction code for email

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
• MNL = city code

• juannadelacruz888@gmail.com = email add

• -F = fax number

WITH PASSENGER ASSOCIATION (if multiple passengers)

AP MNL 9300054 – H/P2

FOURTH MANDATORY ELEMENT:

• RECEIVED FROM
• Identifies the person making or modifying a reservation.
RF JDC
• Where:
• RF = transaction code
• JDC = reference person

* The RECEIVED FROM goes to the History `

FIFTH MANDATORY ELEMENT

TICKETING ARRANGEMENT

• Is the ticketing date/ticketing deadline

• Must be before the departure date of the first air segment

• Date must not fall on a Sat, Sun or holiday

• Check Calendar!
GGCAL12DEC
(format: YYMMM)

OTHER ENTRIES:
TICKET DEADLINE:
TKTL 16DEC
Where:

• TKTL = ticket deadline

• 16DEC = date

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)
END PNR:
ER
• End transaction and redisplay the PNR
• AMADEUS record locator will appear.
• 5Y45A8 – Record Locator

STEPS IN CREATING A PNR:

Step 1: ENCODE CITIES / AIRLINES = DAN/DNA
Step 2: CHECK AVAILABILITY = AN
Step 3: THINK SMART!
Sell seat – SS
Add name – NM
Add agency contact no = AP
Do a Received from = RT
Input Ticketing element = TKTL
Step 4: END & DISPLAY PNR = ER

NOTE:
ACTIVITIES WILL BE GIVEN BY YOUR INSTRUCTOR DURING CLASS SESSION AND ALL
OF THE ACTIVITIES WILL BE SUBMITTED THRU MS TEAMS PLATFORM

“Have a fun training.”

Disclaimer: This Module is prepared for Tourism Students of TOU102 & TOU202 of Academic Year 2022 – 2023 Third Term. Any Duplication
without the consent of the author / person who prepared this document is subject Copyright Act gives the owner of copyrighted material the
right to control its duplication and distribution and prohibits photocopying unless the copying falls within one of the limited exceptions
provided for in the Act.

Prepared for NATIONAL UNIVERSITY BALIWAG

Prepared by:
HANIE INFANTE,MBA,CPT,CTP,DBA-ITHM (c)