HONGQI FAQs

Specifications of the car models

Options (Comfort, Deluxe, Flagship)
Availability & On-Stock
- https://docs.google.com/spreadsheets/d/1rgWeL--D3v40GW0DK_tlEl8LPw7wR-6D/edit?
usp=sharing&ouid=108886289686508296294&rtpof=true&sd=true

Location of the showroom & Open/Closing Timings

- Monday – Thursday (9 AM – 8 PM); Friday – Sunday (9 AM – 9PM)
Auto Service
- Monday – Friday (9 AM – 6PM)
Warranty & Insurance or Offers
For H5, H9, HS5 & HS7
- 7 years unlimited mileage warranty
- 3 years or 65,000 km FREE SERVICE
- 7 years roadside assist
- Free Registration & Free 1 yr. Insurance
For E-QM5 & E-HS9
- Battery: 8 years or 160,000 km
- Car: 5 years or 150,000 km
Export the car
- Client should cover the expenses for exporting Hongqi cars.
Financial option
- (Full cash & LPO Bank)
- Booking Fee (Minimum of 1,000 AED)
- Booking Fee nonrefundable unless Bank Rejected their loan.

Brochures for the cars

https://drive.google.com/drive/folders/1kK0KwGrjehV5FZLSYXJfIFGd0Fb488Uy?usp=sharing

Other showroom branches

- Only in Dubai
 HONGQI FAQs

Test-drive appointment / booking

- Check the cars availability
E-HS9/ E-QM5 range?
- E-HS9 full charge = more than 500km
- EQM5 = more than 400 km
Price of cars

Cars due for service:

1st service 5,000 km

2nd service 15,000 km
3rd service 25,000 km
4th service 35,000 km

E-HS9 Charging details

Adaptor (To be able to charge in the mall and other charging stations)
1,000 AED 11 kw wire capacity
Fast Charger (6-8 hours)
5,000 AED From local supplier
7,000 AED From China
Super-Fast Charger (not available for people who live in apartments etc)
285,000 AED 45 mins charging time
400,000 10 mins charging time
 HONGQI FAQs

Greetings via Text

- “Good morning / afternoon! Welcome to Hongqi UAE. My name is [INSERT NAME]. How can I help
you?”

- Hi, [customer name]! It’s [sales representative] from Oneroad Automotive Trading. I saw you were

interested in [car model]. I’m happy to help you with your car search. Are you free for a quick call?

- Hey, Hongqi UAE here! Happy to hear you’re interested in our [car model]. Check out the full specs
and price at: www.hongqiuae.com. Need more help? Reply to this text with your questions, and we’ll
get back to you!

Follow up text

- Thanks for the call, [customer name]! You can text me here if you need assistance with anything.

- Hi [CUSTOMER-NAME]. How’s the experience behind your new wheels? Need help, reply to this
message, or call 04 385 3666. Contact us at Oneroad Automotive Trading.

If client requested a photo

- Hey, [customer name]! Here are photos of the [car model] you asked about. Let me know if you
need any more information. Thanks!

If a client requested more information

- Hey, [customer name]. You can find more information about [car model] online

at www.hongqiuae.com. Let me know if you have any questions!!

If client wants to schedule a test drive

- Hi, [customer name]. This is [sales representative] from Oneroad Automotive Trading. Thank you for
your interest in [car model]. I can schedule you for a test drive on [date] at [time]. Does that work for
you?

Reminder for test drive

 HONGQI FAQs

- Hi, [customer name]. I have you scheduled for a test drive today at [time]. Does that still work for
you?

- [Name], just wanted to make sure you can still make our appointment on [date] at [time]. Please
reply with YES to confirm.

Follow up for instore visit

- It was great meeting you today, [customer name]! You can text me here when you’re ready to come
back and look at the [car model]. Remember to ask for [sales representative].

Follow-up with a referral 

- Hi, [customer name]. My name is [sales representative] and [referrer name] told me you were

looking to buy a car. What are you specifically looking for?

Announcing a new car release

- Hey, [customer name]. The wait is over! The new [car model] is here. Would you like to schedule a
test drive with [sales representative]?

- [Name], the brand-new [car model] has just arrived! Visit our showroom to get a test drive or reply to
schedule an appointment! Hongqi UAE

Share an update about a new inventory of cars

- Hey, [customer name]. I hope you’re doing well. I wanted to let you know that we just got a huge
influx of new cars, including a few models I think you would like. You’re welcome to come by, and
test drive them. Just let me know!

Greetings via Call

- Good morning/afternoon, thank you for calling Hongqi UAE, you’re speaking to [INSERT NAME].
How may I help you?”

Car Service Appointment

- Hi [CUSTOMER-NAME], you’ve successfully rescheduled your appt. to [DATE] [TIME] at Oneroad
Auto Service Centre. Reply to this message or call 04 385 3666 for help.

Alert a customer to a sales event

- Hi, [customer name]. Hongqi UAE would like to personally invite you to come out to our [event
name] on [date] for [list of offers].

Send a customer a PDF of important documents

 HONGQI FAQs

- Hi, [customer name]. I’ve attached a PDF with more information about your [document information].
Feel free to text me here with any questions or concerns. Thanks!

Check-in with a customer post-purchase

- Hey, [customer name]. How is your [car model] treating you?

Let your customer know their car needs a service

- [Customer name], your [car model] is due for [service]. Please call us to schedule a service or visit
us at Oneroad Auto Service Centre.

Email Templates
Appointment confirmation email template

Dear {{ first_name }},

Thanks! Looking forward to our appointment for {{ appointment time }} and {{ appointment date }} at
HONGQI Oneroad Automotive Trading.
To save you time, here is our street address:

We would like to suggest visiting our showroom located at Hongqi Showroom, Sheikh Zayed Rd (Near Al
Safa Metro Station Exit), between the Porsche and Volkswagen showrooms.

Google Map link: https://goo.gl/maps/Q3R1PfKPpTTWFjGV9   to see the available options that we have.

If you want to confirm or reschedule, please respond to this email, or text me at 04 385 3666.

After Sale Follow – UP

Hey {{ first_name }}!

Thank you for being a Oneroad Automotive Trading customer! We’re proud to be the car people
you chose to do business with.

We’re dedicated to making sure that our customers leave our dealership happy with their new
vehicle, and so I’m just checking in to make sure that everything is great with your brand new
[vehicle make and model].
 HONGQI FAQs

If something isn’t living up to your expectations, please let me know via email or phone [phone
number]. You can also schedule a service appointment online [LINK] or by calling 04 385 3666. The
service team is happy to help, so please don’t hesitate to get in touch if they can do anything for
you.

Thanks again!
____

Hello {{ first_name }},

Congratulations on your {{ make_and_model }} purchase! I hope you are enjoying your ride!

We pride ourselves in providing the best possible service for our customers, and so I am checking
in to make sure that everything is great with your brand new {{ make_and_model }}.

If there is anything bothering you, our service team is happy to help. So please don’t hesitate to
get in touch!