Nike Virtual Assistant: If you act fast you can cancel an order within 30 minutes
of placing it. To cancel an order and get more information on our cancellation
policies, the easiest way is to visit https://www.nike.com/help/a/change-cancel-
order?sf-bot-link-type=CANCEL_URL
Nike Virtual Assistant: Do you need further help?
Nike Virtual Assistant:
Nagendra Sahu: Yes, I want to chat with a Representative.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Nagendra Sahu: My kyc address is not matching with my delivery address
Nike Virtual Assistant: Got it. I'll transfer you now.
It may take a moment for my Teammate to get up to speed.
System Message: Your chat is being transferred. Please wait for the next available
Athlete.
System Message: You are being transferred to: Mar.
Mar: Thanks for contacting Nike! My name is Mar, how can I help you?
Nagendra Sahu: I want to cancel my order
Mar: Hi there! I can definitely provide you the information you need about
cancellation of an order here at Nike. No worries I got you in this!
Nagendra Sahu: Because my order is stuck due to kyc
Mar: May I ask for your order number and email address so I can better assist you?
Nagendra Sahu: My kyc address is not matching with my delivery address
Mar: May I ask for your order number and email address so I can better assist you?
Nagendra Sahu: nagendra8529748478@gmail.com
Mar: May I ask for your order number also?
Nagendra Sahu: G10110653069
Nagendra Sahu: It is my order number
Mar: This is regarding the Air Jordan 1 Mid SE Men's Shoes right?
Nagendra Sahu: Yes
Mar: Did you tried to submit already your KYC documents for this one?
Nagendra Sahu: Yes
Nagendra Sahu: Two times
Nagendra Sahu: But rejected due to not matching
Nagendra Sahu: It is my first order and i did not know about that policy
Mar: Can you send a screen shot of the proof of rejection message from Aramex on
this one?
Nagendra Sahu: Okk
Mar: You can now send it here
Nagendra Sahu: Yes
Mar: Did you send it already?
Nagendra Sahu: Dear Consignee, Your provided KVC is rejected due to Delivery
Address does not match with provided KYC. Please share KYC Document in consignee
name and matches the delivery address. for Your shipment 35107027454 from
eShopWorld. Kindly attach your government issued KNOW YOUR CUSTOMER document
(identity, address proof and GSTIN number (if applicable)) using the Link
httes://customs.in.aramex.net/vc/ Redirection asox?00go-R4XEt in order to receive
your shipment. Thank you, Aramex Team
Mar: We need a screen shot or a photo of this one. Can you send it here?
Nagendra Sahu: How i send ?
Mar: You can use the attachment button here on this chat
Nagendra Sahu: Attachment button ?
System Message: The Athlete has cancelled the file transfer request.
Mar: I already requested for a file transfer on this chat for you to be able to
send the screenshot here.
System Message: Your file has been successfully uploaded to the Athlete.
Nagendra Sahu: I am sent
Mar: Thank you! What will happen on this one is that customs will hold the package
for 30 days if there will be no verified KYC provided. After 30 days customs will
return the item back to us and that will be the only time we can process the refund
on this one.
Nagendra Sahu: Can i change my delivery address
Nagendra Sahu: ?
Mar: We do apologize as once the order is already placed we are unable to change
it.
Nagendra Sahu: In howmany day many is refund to me ?
Nagendra Sahu: Money refund ?
Nagendra Sahu: Are you here ?
Mar: Kindly wait after 30 days on this one.
Nagendra Sahu: Will my refund in paytm wallet
Mar: Yes it will be refunded back to the original payment method used on the order.
Nagendra Sahu: Okk
Mar: Is there anything else I can help you with?
Nagendra Sahu: If i have any problem i will contact you again
Mar: I am glad that I have assisted you. You can always contact us back for further
assistance. Thank you for contacting Nike. Have a pleasant day ahead. Bye for now
and stay safe! ✔
