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Live Chat History

The Nike Virtual Assistant assists a customer, Delroy Passoulas, in checking the status of a return and refund for an order. The assistant informs Delroy that refunds are typically issued within 2 days after items are received, but it may take up to 10 additional days for the funds to appear in his account. A Nike Athlete confirms that the returned items have not yet been scanned at the warehouse but assures Delroy that he should receive his refund within the next week.

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7 views1 page

Live Chat History

The Nike Virtual Assistant assists a customer, Delroy Passoulas, in checking the status of a return and refund for an order. The assistant informs Delroy that refunds are typically issued within 2 days after items are received, but it may take up to 10 additional days for the funds to appear in his account. A Nike Athlete confirms that the returned items have not yet been scanned at the warehouse but assures Delroy that he should receive his refund within the next week.

Uploaded by

delroypassoulas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Nike Virtual Assistant: I am happy to help you find your return/refund status.

Nike Virtual Assistant: Please select the order that you would like to see return
details for.
(Note, I only have orders from the last 90 days)
Nike Virtual Assistant:
Delroy Passoulas: 11/24/2023 127.42 GBP C01314211140
undefined:
Nike Virtual Assistant: Once we receive your items, it usually takes us about 2
days to issue your refund.
Nike Virtual Assistant: It may take up to an additional 10 days for your account to
reflect the funds.
Nike Virtual Assistant: View more orders?
Nike Virtual Assistant:
Delroy Passoulas: Chat with a Representative
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Delroy Passoulas: Hi returned these items and it says delivered was on the phone
with someone and put me on hold 7 minutes later he ended. Could you help?
Nike Virtual Assistant: Thanks! I'll find a Nike Teammate to help you out.
System Message: Your chat is being transferred. Please wait for the next available
Athlete.
System Message: You are being transferred to: Nike Athlete.
Nike Athlete: Hello - I’ll be right with you. I just need to catch up on your chat
so I can help!
Delroy Passoulas: Thank you
Nike Athlete: Hi Delroy , I understand that you need help with your return order.
Let me help you now. May I have the order number please?
Delroy Passoulas: C01314211140
Nike Athlete: Thank you. Please allow me 1-2 minutes to check this for you
Nike Athlete: Thanks for waiting. May I also have the name and phone number that
used in the order please?
Delroy Passoulas: Delroy passoulas
Delroy Passoulas: 07946517952
Delroy Passoulas: 07946517052
Nike Athlete: Thank you. Just to confirm are these for 2 items?
Delroy Passoulas: Yes that correct
Nike Athlete: Thank you for confirming. As I checked here, I see that your returned
items are not yet to be scan from our warehouse. No worries, rest assure that once
it has been scanned, you'll automatically receive the refund on your payment method
Delroy Passoulas: Is there a certain time frame please
Nike Athlete: Rest assure that within next week, you'll receive the refund for your
returned items. Thank you
Nike Athlete: For the meantime, is there anything else that I can help you with?

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