G.

SRAVAN KUMAR

Phone: +91 8008828007 Email id: sgundu3csc@gmail.com

Objective
To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment
where I can utilize my skills and knowledge efficiently for organizational growth. Apart from being
able to handle stress well, I possess a good sense of patience which gives me the ability to learn
things with an open mind.

Professional Summary:

 3 years of experience in ServiceNow Administrator and ServiceNow QA analyst.

 4 years of experience in technical operations on various platforms like Batch Jobs,
Production Support, Application Support.
 Experience in ServiceNow ITSM and Automated Test Framework (ATF).
 Having Good knowledge in Control-M & CA Workload Automation Scheduling Tools.
 Excellent in presentation, communication, interpersonal, analytical skills, and strong ability
to perform as part of a team. Excel in team collaboration and solution brainstorming.
Versatile team player and possess strong ability to work in critical situations.

Skills/Knowledge

● Operating Systems : Windows, Linux.

● Script Languages : Basic shell scripting.
● Scheduling Tools : CA WA AutoSys Edition R12.2, Control-M V8.
● Applications : ServiceNow & GITHUB.
● Ticketing Tools : ServiceNow, JIRA, & BMC Remedy.

Core Competencies:

o ServiceNow – CSA, ATF.

o ITIL – Service Management, Change Management, Incident Management.
o BMC Control-M Scheduling & Monitoring Operations.
o CA Workload Automation – Desktop Client 12.2, Scheduling & Monitoring Operations.

Professional Experience:

Project Details # 1:

Current Organization : GAP INC

Period : Oct 2021 - Till Date.
Role : Software Engineer.
Technologies : ServiceNow QA, Admin & Developer.
Roles and Responsibilities:

 On boarding of User, Groups and Roles data.

 Created new fields and tables as per the client requirement.
 Worked on data policy, dictionary entries and dynamic filters to meet the client
requirements.
 Worked on UI policies, UI actions, Client Scripts to make user interface effectively.
 Knowledge in Building Catalog items, Order guides and Record producers.
 Ability to create Client scripts, UI policies, Script includes and Business rules.
 Implemented service level management for incident and problem management to monitor
the progress of the tickets. Implemented different SLAs based on priority, Assignment group
etc.
 Created inbound email actions for updating the approval records and updating incidents
 Hands on experience in UI Actions for creating buttons, links and context menu items on
forms and lists
 Have worked on Import Sets to Import the data from various data sources and using
transform maps and transform scripts, field mapping to reach target table
 Involved in daily, weekly, and monthly meetings with client on the work progress and
discussions on the upcoming work.
 Used update sets to move customization from one instance to another instance
 I have been very approachable and always ensures end-user is having all the needed
technical support and documents to help them ease any given process in their business.

Project Details # 2:

Current Organization : Yash Technologies

Period : Jan 2021 – Oct 2021.
Role : Consultant.
Technologies : ServiceNow – ATF.

Roles and Responsibilities:

 Knowledge on ITSM & HR modules.

 Document testing requirements and put them into User Stories at JIRA / ServiceNow
environment.
 Created Unit, Functional and UAT test cases.
 Fixed bugs after upgradation in UAT.
 Creation of performance reports on weekly basis.
 Creating Test Suites for Upgrade testing with the help of Automated Test Framework (ATF).
 Knowledge on ATF goals, best practices, and Limitations of ServiceNow ATF.
 Deployment into UAT.
 Performed QA role as well in DEV, QA, Production and UAT
 Appropriate handling of Event and incidents based on priorities.
 Work closely with the organization and internal team to define specific requirements and
make recommendations to solve for the requests
  Knowledge on ITSM - Incident Management, Change Management, Problem Management.
Responsible for day-to-day system health, maintenance, and release management.

Project in YASH Caterpillar

Client Caterpillar -ITSM implementation
Role ServiceNow (ATF and QA Analyst)
Responsibilities • Creating Testcases for Incident, Change and Problem management.
• Updating Test results in Jira
• Uploaded test cases into ALM tool.
• Created Test suite in ATF for IM, CM and PM.
• Executing IM, CM and PM in Caterpillar QA instance
• Performed testing on ITSM (Human Resource service Management)
• Document HR testing requirements and put them into User Stories at
caterpillar environment
• Created ATF scripts and Functional test cases.
• Created HR Services, HR Templates using ATF and created the Test Suites
• Involving in Daily standup call with Caterpillar business team.
• Resolved the #INC’s that are logged by end users & Created the #INC’s
for to resolve end users Issues.

Project Details # 3:

Current Organization : Capgemini Technology services India Ltd.

Period : Sep 2018 – Jan 2021.
Role : Associate Consultant.
Environment : WINDOWS, LINUX
Technologies : ServiceNow, CA WA R11.3, Control -M

Roles and Responsibilities:

 Have a good exposure to work on CA Workload Automation.

 Good knowledge on manual agent Installations, installations through chef and agent
upgrades.
 Resolving the product team issues on Scheduling, Notifications and Job triggers.
 Helped team in accessing the data for creation of an Escalation DB for automation alert
triggers.
 Creating Monthly job run metrics and maintaining in-track.
 Alerts handling through Nagios. Batch monitoring.
 Address the job issues raised by the users and provide them a workaround or resolution.
 Process the job event requests raised by the job users within the SLA agreement.
 Join the Major Incident calls and provide L2 support.
 Troubleshoot and Fix issues related to failed jobs.
 Identifying the job failures and escalating them to the appropriate app teams.
 Understanding different Log files generated by the jobs & troubleshoot in appropriate
manner.
 Alerts handling through Nagios and with ServiceNow validation.
Project Details # 4:

Previous Organization : DXC. Technology India private limited

Period : Jan 2016 – July 2018
Role : Systems Analyst.
Project : Remote Management Services
Client : AMP Limited (Australian Mutual Provident)
Environment : UNIX and WINDOWS
Technologies : CONTROL-M.

Key Responsibility Areas:

 Install Control-M/Server and associated fix packs and establish communication with Control-
M/EM, Using the Control-M Configuration Manager user interface
 Install, configure, and administer agent platforms, including Control Application Plug-ins and
install multiple agents on one machine
 Configure options related to alerts, email, and STMP
 Manage and troubleshoot new day processing
 Implement Business Service Management features of the Control-M solution, including
Control-M/Forecast, BMC Batch Impact Manager, and Control-M Self Service
 Use various Control-M/EM utilities and Control-M/Server utilities to administer the products
 Implement security options by defining users and groups, and by selecting configuration
options.
 Troubleshooting Control-M agent & server related issues
 Ability to Interface with various groups.
 Ability to investigate job sysouts.
 Working on Agent nodes, which is an interface between CONTROL-M server and the remote
hosts.

Educational Summary:

 Master of computer applications from Vishwa Vishwani institute of technology affiliated to

OU, Hyderabad with 70% aggregate.
 Bachelor of Science in Computer Science from Bhavan’s Vivekananda College affiliated to
OU, Hyderabad with 70% aggregate
 Intermediate from Sri Chaitanya junior kalasala affiliated to BIE, A.P with 70% aggregate
 Matriculation from PBDAV Model School affiliated to SSC, A.P, with 79.9% aggregate.

Declaration:

I hereby declare that the above information furnished is correct to best of my knowledge.

Place: Hyderabad G. Sravan Kumar

Date: