Part 7:

Directions: In this part of the test, you will read a selection of texts. Each text is followed by
several questions. Choose the correct answer to each question and mark the letter (A), (B),
(C), or (D) on the Answer Sheet.

Questions 153-154 refer to the following invitation.

Trust Line cordially invites you to attend a morning seminar to learn how you can predict the trends that will
assist your clients with the success of their investments.
To reserve a seat, fill out the attached card and mail it with your registration fee.
Don’t miss this chance to learn about the resources that drive successful fiduciary service management firms.
For further information, please call 676-9980.

153. Who would be likely to attend the seminar? 155. How can you join the seminar?
(A) A private investor (A) Present this letter
(B) A manager in a not-for-profit (B) Send a short form and payment
organization (C) Send your business card and request
(C) A stockbroker (D) Call 676-9980
(D) A newspaper publisher

154. What will be discussed at the seminar?

(A) Building client relationships
(B) Fiduciary service management firms
(C) How to foresee good investments
(D) How to get new clients

Questions 156-159 refer to the following magazine article.

NewTech Equipment Company announced that it 156. Why will NewTech cut jobs locally?
expects to cut 4.000 jobs within the next six months (A) To be more profitable
in Brazil as part of its strategy to reorganize its money- (B) Because it is moving overseas
losing business. NewTech has been struggling to make a (C) Because labor costs have gone up
profit after two years of losses worldwide. (D) Because Chairman Reinartz directed it
157. How long has NewTech been losing
The reduction in its labor force comes as a surprise to
money?
business analysts, who had been impressed with the (A) Six months
performance of the company in recent months. Although (B) One year
its revenues have not matched those of its first two years (C) A year and a haft
of business, they had been increasing steadily since June. (D) Two years
New competition was blamed for this loss of 158. The word revenues is closest in meaning
revenue, but sources close to the company place the to
blame on the lack of direction from the chairman of the (A) sales
company, Pierre Reinartz. Mr. Relnartz has been with (B) earnings
the company for only a year, and he will probably resign (C) products
soon. (D) expenses
It is expected that Elizabeth Strube, the current V.P. 159. What describes the international branches of
of the company, will succeed him. Ms. Strube was NewTech?
responsible for opening the international offices, which (A) They earn more money than the Brazilian
have been more profitable than those in Brazil. NewTech office.
employs about 25,000 people in Brazil, another 20,000 (B) They are less cost-effective.
(C) They are older than the Brazilian branch.
in Asia, and 10,000 in Europe. The International offices
(D) They will be closed within six months.
will not be affected by the staff reductions.
Questions 160-162 refer to the following schedule.

BUS FARES cao điểm

Peak Off Peak
Effective March 1, 20- Any one zone 1.00 .75
Peak hours, Between zones 1 and 2 1.35 1.00
Weekdays 5:30-9:30 A.M. zones 1 and 3 1.70 1.35
and 3:00-7:00 P.M. zones 2 and 3 1.35 1.00

160. When do these bus fares take effect? 162. What is the peak fare between zones 1 and 3?
(A) Immediately (A) $.75
(B) On March 1 (B) $1.00
(C) On February 28 (C) $1.35
(D) Next week (D) $1.70

161. Which time is off-peak? giờ thấp điểm

(A) 7:00 A.M. Monday
(B) 9:00 A.M Wednesday
(C) 8:00 P.M. Thursday
(D) 5:00 P.M. Friday

Questions 163-165 refer to the following advertisement.

Leading TV-Advertising
company with broadcast interests worldwide seeks a Specialist in Audience Research. The
Specialist will design studies to determine consumer preferences and write reports for use within
the company. Candidates must have a college degree with courses in research. Must also have
experience in advertising. Outstanding oral, written, and computer skills are necessary.
Downtown location. Excellent benefits.

163. What does this job involve? 165. What qualifications should the candidate
(A) Making TV commercials have?
(B) Discovering what consumers like (A) Education in research and experience in
(C) Advertising products advertising
(D) Testing products (B) Experience in television audiences
(C) Ability in accounting
164. Who will use the reports the Specialist (D) A degree in broadcasting
writes?
(A) The consumers
(B) The television station
(C) The manufacturers
(D) The TV-advertising company

Questions 166-170 refer to the following report.

Peru is reforming its maritime transportation system. New regulations designed to reduce port 166
costs and increase efficiency have already had encouraging results. Because of these reforms, Peru
has established itself as the gateway for export to Pacific Rim markets like Japan, Korea, and China. 167
These reforms have been in three areas: labor, regulations, and custom clearances.
High labor costs had sabotaged Peru’s import and export businesses. Where 80% of all goods
had previously been transported by ships, ports in recent years have been moving only half of their 168
 capacity. Shipping companies took their business to Chilean ports where costs averaged one-sixth of
those of Peru.
Reform in this area was needed quickly. Consequently, agreements with port workers now allow
shippers and receivers to make their prices competitive with other ports in Latin America. The port
workers benefit as well, since many have formed limited partnerships or cooperatives.
Prior to the reforms, 60% of all exports had to be shipped on Peruvian flag-carriers. That regulation
has been abolished and has opened the pots to ships from around the world. This increase in traffic
has caused dock procedures to be streamlined. Accordingly, customs regulations have become more
efficient and commercial processing can be accomplished more quickly.
bãi bỏ
166. Why were reforms necessary? 169. The word abolished is closest in
A. The industry was outdated. meaning to
B. Corruption was the norm. (A) passed.
C. Labor regulations were being violated. (B) stopped.
D. The shipping industry was inefficient and costly. (C) renewed.
(D) continued.

167. What markets are the most important to Peru? 170. According to the report, why were
(A) All Latin America dock procedures streamlined?
(B) Asian (A) To make them easier
(C) European (B) To handle increased traffic
(D) Only children (C) To reduce labor costs
(D) To satisfy the dock workers
168. Prior to the reform, at what percentage capacity did the
ports operate?
(A) 20%
(B) 50%
(C) 60%
(D) 80%

Questions 171-174 following fax.

Starling Brothers Investment Firm

145 East 45th Street
New York NY 10019

To: All airline investors By Fax

Fm: Alfonso O’Reilly Pages: 1 of 1
Broker
Stock Alert Stock Alert Stock Alert Stock Alert Stock Alert

Southern Regional Airlines earned $9.8 million in the fourth quarter, compared with a loss of $584.1
172
million the previous year. The profit was due to reduced costs and an increase in profitable routes. This
year, the airline lost $112.4 million in total,173
compared with a loss of $1 billion last year.
If the present management does not change, we assume that the cost-reduction measures and their choice
of routes will continue to have a positive effect on earnings. By eliminating even more routes across the
Atlantic, the airline should be able to focus on the short-haul markets where it has built its strong base.
171 We suggest keeping Southern Regional stock at this time. If there is any change in this forecast, we will
advise you.
171. What is purpose of this notice? 173. How much did the airline lose this year?
(A) To warn investors of poor stock performance (A) $1 million
(B) To suggest a change in management (B) $ 9.8 million
(C) To explain recent success to investors (C) $112.4 million
(D) To encourage investors to hold on to their stock. (D) $1 billion
dự đoán
172. Why are airline profits up? 174. The word forecast is closest in meaning
(A) New marketing strategies to
(B) Lower cost and more profitable routes (A) report.
(C) Greater ticket sales (B) situation .
(D) Changes in the competition (C) prediction. tiên đoán
(D) investment.

Questions 175-176 refer to the following notice.

The Griffith Hotel
Charleston, South Carolina
803-349-7204
Reservation will be held until 4:00 p.m. unless guaranteed by advance deposit or credit card.
Cancellations must be made 24 hours prior to scheduled arrival in order to avoid the first night’s
room charge.

175. Why would you guarantee your 176. What happens if you do not cancel 24
reservation by credit card? hours in advance?
(A) So you can cancel your room (A) You must pay for one night.
(B) So you can arrive after 4:00 (B) You get first choice of rooms.
(C) So you can arrive before 4:00 (C) You can schedule your arrival.
(D) So you don’t have to check in (D) You can get an advance deposit.

Questions 177-180 refer to the following memo.

From: Mazola Sawarani

Sent: Thursday, June 03, 20- 9:30 A.M.

To: All Employees

Sub: Vacation 177
178
Supervisors must approve any and all vacation periods longer than one week. Approval is not
automatic. If (1) your absence would create heavy workload for your team, or cause your team to
miss deadlines; (2) you fail to give at least one week‘sthường
advance notice; (3) there are problems
xuyên vắng mặt
with your job performance; or (4) you have had other frequent absences, your request could be
denied. In that case, please contact the personnel Review Board. 179
từ chối 180

177. What is this memo about? 178. Which of the following vacation periods
(A) Work shortage requires a supervisor’s approval?
(B) Vacation time (A) One hour
(C) Sick leave (B) One day
(D) Starting hours (C) One week
(D) One month
179. What might influence a supervisor’s 180. If approval is not given, the employee can
decision? (A) ask another supervisor
(A) You are a new employee. (B) stay at work
(B) You are poorly paid. (C) take a different vacation
(C) You are a team leader. (D) ask the Personnel Review Board.
(D) You often miss work.

Questions 181-185 refer to the following fax and notice.

FAX
To: Management
From: Unhappy customer
Date: Friday, February 4th
To Whom It May Concern:

I’m sending this complaint by fax because I haven’t been able to reach anyone at your company
by telephone. I am extremely disappointed with the service that Concord’s call center provides. I
called yesterday at 10:30 A.M. for help with my new dishwasher. I was immediately put on hold.
I listened to some annoying music for 35 minutes before I finally hung up and called again. The
same person, he said his name was Kazuki, told me that he was with another caller and that my
call was important to him. If my call was important, someone would have been available to help
me.
The worst part is, my call really was important. I had a major flood yesterday after I turned my
new dishwasher on, and I couldn’t figure out how to get the water to stop running. There is a lot
of damage to my kitchen floor. I would appreciate a personal phone call explaining why nobody
was available to answer my call. I will not be purchasing from your store in the future.
Suzuki Kana

NOTICE
Date : February 7, 20-
For: Call center employees
Re: Weekly meetings

As of March1, call center employees will no longer be required to attend weekly Concord staff
meetings. The minutes from each meeting will be posted in the staff room for all employees to
view after the Thursday morning meetings.
There are two reasons for this change:
1) Our current arrangement of using one employee to cover all ten phones during the meeting
hour is not working. We have had numerous complaints from customers saying that they wait up
to half an hour to have a call answered on Thursday mornings.
2) We are losing up to $300 in sales every Thursday morning because we don’t have all the
phones working. Call center representatives generate extra sales while handling help line calls.
You are also losing money, because commission is lost when you have to take time out for
meetings.
If you have any questions regarding these changes, please contact Itou Saki at
manager3@concord.org.
181. Which of the following is NOT true about 184. How will call employees learn about what
the caller? happened at the weekly meetings?
(A) She recently purchased an appliance from (A) A memo will be delivered two days later.
Concord. (B) There will be one call center
(B) She was calling for advice about how to representative taking notes.
clean up a flood. (C) A summary will be available in the staff
(C) She was upset with the length of time she room.
waited on the phone. (D) Itou Saki will send out an email with the
(D) She disliked the music that played while details.
she was on hold.
185. How did management handle this
182. How many people were working the complaint?
phones when Suzuki called this company? (A) By putting the customer on hold.
(A) None (B) By phoning the call center employees.
(B) One (C) By changing the company procedures.
(C) Nine (D) By sending a notice to the customers.
(D) Ten

183. Why does the meeting policy change

affect only call center employees?
(A) They are the people handle all of the sales.
(B) They are the workers who answer the help
line.
(C) They are the only ones who attend the
meetings.
(D) They are the people who requested the
change.

Questions 186-190 refer to the following advertisement and email.

www.busybusinessworkers.com

It’s time to take a break, relax, and enjoy some time away from the office. This month we’re
offering three holiday packages especially for busy business workers like you. May is the best
month for travel. While students are busy with their exams, you can enjoy beaches and resorts in
peace. Book a vacation this moth and receive 25% off the regular price. Packages do not include
tax. Cancellation insurance is recommended.

Click on any packages for full details. Prices are per person.

Package A: twelve nights. fivestar hotel in Portugal. includes all meals. $1,650
Package B: five nights. Caribbean Cruise. $1,400
Package C: Angelino’s Spa and Golf Getaway. from $600.
Package D: Sorry. No longer available.

Don’t wait until the end of the year. Take a break now. You deserve it.
To: manger@marketpro.org
From: francogerard@marketpro.org
Subject: Vacation

Hi Alain,

It looks like I’ll be working all weekend to meet this deadline. Milan will help me on Saturday.
He’ll check my numbers, but I’ll still need you to review everything before I submit it because
he is so new at his job.

Anyway, the real reason I’m writing is that I’d like to take a vacation soon. I wanted to check the
dates with you. I’m looking at the first week of May. I found an ad for 25% off a Caribbean 1400x2x25%=2100
cruise. My wife and I are having our first wedding anniversary so I’d like to surprise her. It will
be nice for her to have someone do all of the cooking. Too bad there won’t be anywhere to golf,
though!

Please let me know if you think it will work out. I would be gone May 2nd through May 8th. I’d
love to go for two weeks, but will need to use my other vacation week in the fall when my
brother gets married.

Thanks.
Franco

186. Who is the intended audience of this ad? 189. Who is Milan?
(A) Golfers (A) Franco’s travel agent
(B) Students on a budget (B) Franco’s brother
(C) Travelers on business (C) Franco’s manager
(D) Tired business workers (D) Franco’s new coworker

187. According to the ad, when is the best time 190. Why would Franco NOT choose package
to travel? A?
(A) At the beginning of the year (A) He wants to use only one week of his
(B) During student exams vacation now.
(C) While students are on break (B) His wife will want to make her own meals.
(D) At the end of the year (C) He wants to receive 25% off his trip.
(D) His wife has specially requested a cruise.
188. What is the total amount Franco will pay
for the trip before taxes?
(A) $1,650
(B) $1,400
(C) $2,100
(D) $2,800
Questions 191-195 refer to the following two e mail.

To: Operator 7, Operator 9, Operator 11

Sender: Park Gi
Subject: Recorded names and titles

I have recently discovered that a number of you have reprogrammed your telephones and
changed the information on your answering machines. You have replaced the generic title,
systems operators, with your own name, or worse for at least one of you, a nickname. Not only is
this unprofessional, it is against the rules set out in your manual. The original recordings were set
up with generic names and titles for a good reason. Your supervisor may ask you to change
stations or departments at any time in order for you to learn a new position at the office. New
interns will take your desk and duties that go along with it.

Please refer to page 14 of your manual, which starts, “As temporary employees, you do not have
the right to reprogram the telephone on your desk or the settings on your computer.”

Thank you,
Park Gi

To: parkgi@financialguide.net
From: student7@financilguide.net
Subject: Answering machines

Dear Mr. Park,

I want to apologize for reprogramming the answering machine at desk 12. After being referred to
as Operator 7 several times by repeat customers, I decided to change the recorded name to my
own. I don’t believe the message I recorded was unprofessional in any way. I simply gave my
name and my title, student intern.

I changed the recording because I got message from a customer who said, “It would be nice to
know your name. It feels impersonal to say thank you to a number”.

Would you like me to change the message back to a generic one, or do you plan to do this
yourself? I know how to do it, but I don’t want to break the rule again.

Finally, I didn’t realize that we would be moving to other stations, but I look forward to trying
new positions. I am enjoying my internship so far.

All the best,

Chong Dae

191. Who was the first email written to? 192. How does Park Gi suggest interns find out
(A) All temporary employees the rules about answering machines?
(B) Three student trainees (A) By reading their manuals
(C) Selected student interns (B) By asking their supervisors
(D) All systems operators (C) By emailing Park Gi
(D) By talking with other temporary
employees
193. What did Chong Dae record on her 195. What does Park forget to mention in his
answering machine? email?
(A) Her nickname. (A) Where the rule for interns was written
(B) Her telephone number. (B) If interns should change the recordings
(C) Her name and job title. backs
(D) Her desk number. (C) Whether or not interns are temporary
employees
Why the policy was made in the first place

194. What excuse does Chong use to defend

her action?
(A) Her own name is easy to pronounce.
(B) She thought she would be offered full time
work.
(C) A customer commented on her telephone’s
recording.
(D) She didn’t read the training package
manual.

Questions 196-200 refer to the following article and telephone message.

Popular Opera Company In Jeonju

March 7, 20-
The hit ballet Starfish had its last performance yesterday; however, the new Encore Theater
immediately welcomed another group of the performers. The Valley Opera Group, composed of
twenty-five members ranging in age from 11-65, is donating all of the profits from tonight’s
opening performance of Floria to the new theater. “We have been waiting for an adequate
concert hall to open in Jeonju for more than five years. We are happy to be able to perform
here”, said director Hwang Chae-ku.

Hwang says the group often donates profits from performances to local charities. “We are in it
for the love of music, not to make a profit. Any money we earn goes toward advertising and
costumes.” Though they sound like professionals, the singers from Valley Opera Group don’t
earn a salary. Despite this, it is one of the foremost opera companies in Korea. Florida will run
through March 30. Tickets for the 60 minute show run from 25,000 won to 80,000. Only single
seat are available. See the new theater’s Web site: encoreart@korea.net for details.

Telephone Message
For : Lee Chang
From: Kim Arum
Date: March 7, 20-
Time: 8:30 A.M.
Call back: yes  no
Message taken by: Park Sun

Arum called. The opera group you like will be performing at the new theater next week. If you
want to take some clients to see a show, he can get you a group rate. Also, there is a new Italian
restaurants, Antonios, near the theater. He thinks your clients would really like it. You would
need to make a reservation very soon, though. It is a very busy restaurant, and people wait up to
two hours to eat there.

I thought I should mention that I ate at that restaurant last week and the service was terribly slow.
It took two hours to order and eat our meal. The new theater is really nice, though. I saw the
ballet, but I’ve heard that the opera is even better. Tickets seem expensive for such a short show,
so it must be really good.

Sunny

196. What is Floria? 199. According to Park, which is true about the
(A) An opera company new Italian restaurant?
(B) A ballet (A) A meal there takes twice as long as the
(C) An opera title opera.
(D) A new concert hall (B) It doesn’t honor its reservations.
(C) It’s located just inside the new theater.
197. Which of the following is true about the (D) The menu is a bit too expensive.
Valley Opera Group?
(A) Its members earn a good salary. 200. What will Park likely to suggest if she
(B) It has never played in Jeonju before. talks to Lee?
(C) It is only holding one show at the new (A) Going to the ballet instead of the opera
hall. (B) Choosing a restaurant other than Antonio’s
(D) Its singers are well respected in Korea. (C) Calling ahead to book a table
(D) Taking the clients to dinner before the
198. What does Kim not realize? show
(A) The ballet is already finished.
(B) The group seating is sold out.
(C) The opera singers are only amateurs.
(D) The opera closes tonight