MIZOLLINO l Creative Projects OM-E Booklet l Issue 5 Moataz-Bellah Magdi “MIZO - SN l 448246

Operation Manual Booklet

Passion for Knowledge

Issue
OM- E Booklet l Issue - 5

The more that you read,

the more things you will know.
The more places you go,
the more that you will learn.
Moataz-Bellah Magdi

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Booklet

SEP Ultimate Booklet

• The SEP Booklet does not replace your OME.
• Prepare for your SEP assessments by reading the most recent OME and all current ACI's.
(Access to OME available from the roster page of the portal).
• The SEP Booklet does not endorse any particular preparation program or offering. Map
(We recommend learners to use the OME when preparing for your assessments).
• The booklet aims to increase your knowledge, awareness and to implement what you know on-board.

References:
Introduction
• OM-E Revision 13
• ACI 2019-001
• ACI 2019-002
• ACI 2019-003
• ACI 2019-004
• ACI 2019-005 About You
• ACI 2019-006
• ACI 2019-007
• ACI 2019-008
• EK Portal
Career& Development
Content

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Booklet

Personal Data
Name: -------------------------------------------------------------------------

Staff Number: -------------------------------------------------------------------------

Map

Date of Joining: -------------------------------------------------------------------------

Cabin Crew Manager: ------------------------------------------------------------------------- Introduction

Sharing Thoughts: -------------------------------------------------------------------------

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About You
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Content

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SEP Ultimate Booklet Content

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6

Emergency Equipment
Matrix Equipment Diagrams GMT Security Recurrent

FD ACCESS B777-200 MEDICAL SECURITY ACIS

DECOMPRESSION B777-200
EXITS EQUIPMENT MEASURES OM-E

SMOKE B777-300
AIRCRAFT
DETECTION B777-300 CONTENTS SABOTAGE QRG
SYSTEM
SYSTEM
A380 MD
(MD CRC)
EMERGENCY RECURRENT
INTERPHONE
LIGHTING SYSTEM A380 MD LOCATION HIJACKING CHECKLIST
SYSTEM TIMELINE
A380 UD
(MD CRC)

OXYGEN SUDDEN
CRC A380 UD 3 C ILLNESS, SYNDROMES E-LEARNING
SYSTEM A380 MD INJURIES
(LD CRC)

EVACUATION MANAGING LIFE BEHAVIOR AND

SIGNALING SPECIFIC A380 UD 2 C A380 UD THREATENING CONFLICT S.W.O.T
SYSTEM (LD CRC) CONDITIONS MANAGEMENT

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CHAPTER Map

1 Chapter 1

MATRIX
THE
Chapter 2

Chapter 3

A CREATIVE- SIMPLE COMPARISON BETWEEN B777 A/C AND A380 A/C

Chapter 4

Chapter 5

Chapter 6

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Matrix A/C B777 A380 Content Map

• FD ACCESS
1 then ENT 1 then # • FD EMERGENCEY ACCESS
A door buzzer sounds 2 pulses “BEEP BEEP” A doorbell buzzer sounds for
The LED on the keypad turns 2 seconds and an audio message
Flight Deck Access
from RED to GREEN. “Door Please”
The LED on the keypad will illuminate Chapter 1
GREEN.
• Enter the emergency access code 3 4 5 • Enter the emergency access code 3 4 5
and ENT on the keypad, the buzzer and # on the keypad, the buzzer sounds in
sounds in the Flight Deck. the Flight Deck.
• If the correct emergency access code is • An audio message “Door Please”. Chapter 2
entered the LED light on the keypad • If the correct emergency access code is
illuminates amber for 30 seconds. entered and the Flight Crew take no
• If the Flight Crew take no action, the door action, the green LED light on the keypad
unlocks for 5 seconds. If the door is not will begin flashing for 30 seconds.
opened, the emergency access code can • The flashing green LED light will change to
be entered again and the door will unlock a steady light to indicate the door is Chapter 3
after 30 seconds. unlocked. If the door is not opened, the
FD Emergency Access Procedure
• The green light illuminates to indicate the emergency access code can be entered
door is unlocked. again and the door will unlock after 30
• If the Flight Crew decides to deny entry, seconds.
the door remains locked and further • The door unlocks for 5 seconds while the
keypad entry is prevented for 10 minutes. LED light on the keypad is steady green. Chapter 4
• Crew Member should push the Flight Deck
door to open and close it as soon as
practical.
• If the Flight Crew decide to deny entry,
the door remains locked and further
keypad entry is prevented for 10 minutes. Chapter 5

Chapter 6

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Matrix A/C B777 A380 Content Map

• EXITS
The B777-300 has 2 Flight Deck sliding The A380-800 is fitted with 16 type A cabin A-Land Evacuation
windows and 10 cabin doors. doors: B-Ditching
EXITS • 10 cabin doors on the Main Deck.
The B777-200 has 2 Flight Deck sliding • 6 cabin doors on the Upper Deck.
windows and 8 identically cabin doors.
Chapter 1
B 777-300 B 777-200
Primary Exits All Cabin Doors All Cabin Doors
Land Evacuation
Secondary Exits N-A N-A

Auxiliary Exits Flight Deck Sliding Windows Flight Deck Sliding Windows Chapter 2
B 777-300 B 777-200
Primary Exits LR1, LR2, LR4, LR5 All Cabin Doors M1, M2, M4, M5 U1, U2, U3 doors
Ditching
Secondary Exits LR3 doors N-A N-A
Chapter 3
Auxiliary Exits N-A N-A
B 777-300 B 777-200
All Cabin Doors
LR1, LR2, LR4, LR5 LR1, LR2, LR3, LR4

Chapter 4
Red manual inflation
handle located on
the RHS of the
Manual Inflation Handle
girt bar.
Red manual inflation
RED MANUAL INFLATION PUSH BUTTON
Manual Inflation Push Button handle located on
LR3 the RHS of the
(MIP) is located on the upper right hand Chapter 5
side of the door frame.
girt bar.
Red manual inflation
handle located in the
upper aft portion of
the door frame.. Chapter 6

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Matrix A/C B777 A380 Content Map

• SMOKE DETECTION SYSTEM
SMOKE DETECTION SYSTEM

Green steady light Operating Indicators are Grey Operating

Power Indicator Light Green flashing light Maintenance required Smoke sensors are faulty Chapter 1
Indicators are Amber
Detector/ System (FAP) Red steady light Smoke detected
and/or no data is available

Red flashing light Detector failed Indicators are Red Smoke is detected

Repetitive triple low

Chime every 30 seconds. Chapter 2

AIP Message Smoke.

AIP Light Red Flashing.

LAV/SPA/CWS/CRC Lav/SPA/CWS/CRC
• Red alarm indicator light on the smoke Chapter 3
call light call.
detector illuminates.
• Alarm horn ON inside the lavatory. LAV/SPA/CWS/CRC Lights will illuminate to
• Flashing amber call light on the MCL interior light full brightness.
closest to the affected lavatory.
• Flashing amber lavatory call light above ACPs Amber flashing.
the affected lavatory door. Chapter 4
Audio and Visual Indications • Caution light
• A continuous HI-LO chime sounds in the
flashing Amber .
cabin near the affected lavatory.
• Smoke RESET hard
• A SMOKE DETECTED window is displayed FAPs key illuminated
on the CSCP and all the CACPs indicating Red.
the affected lavatory. • Smoke Detect page
• A lavatory smoke EICAS message is displayed. Chapter 5
displayed in the Flight Deck.
• SMOKE RESET hard
key illuminated
Mini FAPs Red.
• Smoke Detect page
displayed.
Chapter 6
Flight Deck ECAM warning.

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Matrix A/C B777 A380 Content Map

• EMERGENCY LIGHTING SYSTEM
EMERGENCY LIGHTING SYSTEM • OXYGEN SYSTEM

• Ceiling aisle area lights. • Cabin Emergency Lights.

• Ceiling cross-aisle area lights. • Emergency Escape Path Lighting outboard
• Emergency escape path lighting located • Lavatory Emergency Lights. Chapter 1
Location
on the inboard aisle seats. • Emergency Exit Signs.
• Exit light – above each exit. • Escape Slide and Slide Raft Emergency Lights.
• Luminescent exit signs.
Automatic Activation Automatic Activation
All emergency lights will illuminate All emergency lights will illuminate
automatically in the event of normal automatically in the event of normal
Chapter 2
power failure provided that: power failure provided that:
Operation • The Flight Deck switch is in the ARMED position. • The Flight Deck switch is in ARM position.
• The cabin switch is in the OFF position. • The EMER button (ML1 - UL1 FAPs) is in OFF position.
Manual Activation Manual Activation
• The emergency lights can also be manually activated • The emergency lights can also be manually activated
from the Flight Deck and the L1 Crew Switch Panel
(CSP).
from the Flight Deck and from the Flight Attendant
Panels switches.
Chapter 3

Duration Approximately 15 minutes. Approximately 10 minutes.

OXYGEN SYSTEM
FD Gaseous state oxygen system. FD Gaseous state oxygen system. Chapter 4
State
Cabin Solid state oxygen system. Cabin Gaseous state oxygen system.

• Automatically at 14,000 F cabin altitude

• Automatically at approximately 14,000 F. (±500 feet) all service units open releasing
Activation • Electrically from the Flight Deck panel. oxygen masks.
Chapter 5
• Manually from each PSU, LSU and/or SU. • Electrically from the Flight Deck panel.
• Manually using a (MRT).

Duration of flow will depend on:

Duration Approximately 22 minutes. • The number of masks in use.
• The aircraft altitude.
Chapter 6

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Matrix A/C B777 A380 Content Map

• EMERGENCY EVACUATION
SIGNALLING SYSTEM
EMERGENCY EVACUATION SIGNALLING SYSTEM
• On the Flight Deck center console. EVAC Signal Activation Switch
• On the Crew Switch Panel (CSP) at each • The activation of the evacuation signaling
Location system is controlled via a switch on the Chapter 1
Cabin Crew station above the jump seat.
overhead control panel in the Flight Deck.
• The switch is kept in the CAPT position at all times for
all phases of the flight.

• The audio signal

Audio sounds throughout
Evacuation the cabin via the Chapter 2
Signal loudspeakers.

• ML1 and UL1 FAPs

and Mini FAPs.
• The EVAC RESET
hard key flashes Chapter 3
Operation • Flashing red EVAC light. RED on all FAPs
(Cabin Indication) • Audio signal. and Mini FAPs.
Visual • All Attendant
Evacuation Indication Panels –
Signal AIPs.
• The RED indicator
light flashes and the Chapter 4
message
!EVACUATION!
Is displayed.

• System can be reset only from the station that • The EVAC signaling command can be reset from
EVAC COMMAND Switch/ Rest initiated the evacuation signal. the Flight Deck command switch. Chapter 5
• Pressing the EVAC RESET hard key on FAPs or
Horn Shut-Off/ Evac Reset • Silences the EVAC horn at that station only. Mini FAPs cancels both the audio and AIP
indications in the corresponding area.

• The EVAC RESET light will remain flashing red Chapter 6

• EVAC light flashes at all stations when until the Flight Crew cancel the EVAC command
Evacuation Light evacuation signaling system is activated. from the Flight Deck.

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Matrix A/C B777 A380 Content Map

• DECOMPRESSION
System Indications on All Aircrafts
DECOMPRESSION (System Indications on All Aircrafts)
Cabin lights illuminate to full bright.
• Seat belt/No Mobile Sign and Exit Signs illuminate.
Chapter 1
• Oxygen masks drop down of PSUs, LSUs and SUs at 14,000 ft cabin altitude.
System Indications on All Aircrafts • An automatic pre-recorded announcement, in a higher volume, instructing passengers to
return to their seats, fasten their seat belts and place the mask over their nose and mouth.
If the pre-recorded announcement is not available, as soon as practicable when time permits,
a suitable PA should be made by the Purser.
The following actions should be conducted simultaneously: Chapter 2
• Put on the nearest drop-down oxygen mask.
Cabin Crew Actions
• Sit down and secure yourself.
• Tilt, wedge, apply brakes and hold the cart, when applicable.

POST DECOMPRESSION
Chapter 3
If a rapid decompression occurs, or if a rapid descent is required, then Cabin Crew shall remain seated until advised by the Captain. When time permits, the
announcement “This is the Captain, descent, descent” will be made. When the aircraft has levelled off, the Captain will make the following announcement:
“This is the Captain. We have had to perform a rapid descent” followed by:

Captain’s PA Cabin Crew Actions

“You must remain seated and continue to wear your

• Obtain and use an oxygen bottle for own use. Chapter 4
• Obtain and use MRT (Airbus fleet) or sharp object
If oxygen is required oxygen mask. Cabin Crew may move in the cabin using
(B777) to open oxygen compartments that failed to
portable oxygen.”
open automatically and activate oxygen flow.

• Obtain an oxygen bottle to administer therapeutic

oxygen to passengers.
“You must remain seated. Oxygen is no longer required
• B777, connect the mask to the HI flow outlet.
If oxygen is not required and you may remove your oxygen masks. Cabin Crew
• Obtain a sharp object (B777) to open oxygen Chapter 5
may move in the cabin.
compartments that failed to open automatically and
activate oxygen flow if necessary.

Further Cabin Crew Duties

• Check colleagues (Flight Crew, Cabin Crew and CSAs).
• Render First Aid where necessary.
• Check passengers.
• Individually report to Purser/Cabin Supervisor, passenger/crew injuries and/or cabin damage. Chapter 6
• Check lavatories.
• Purser to report passenger/crew injuries and/or cabin damage to Flight Crew.
• Secure galleys.

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Matrix A/C B777 A380 Content Map

• CRC B777
CRC/ Cabin Indications (Audio and Visual Indications) • CRC A380 MD
• CRC A380 LD
Oxygen System • A Continuous Horn sounds in the CRC. • A Repetitive HI chime sounds for FIVE
• The GREEN oxygen indicator light on the minutes through the loud speakers. CRC/ Cabin Indications:
Decompression Common Area Control Panel will illuminate. Chapter 1
• A Single Low Chime sounds repeatedly • Oxygen System
for 30 seconds; followed by a • Decompression
Repetitive Triple Low Chime every 30 • Smoke Detection
seconds.

MD CRC
• CRC lighting automatically adjusts to
100% brightness. Chapter 2
• The affected location is identified in a
text message on the SMOKE DETECT
page on both Mini FAPs.

• A Single Low Chime sounds repeatedly

for 30 seconds; followed by a
Repetitive Triple Low Chime every 30 Chapter 3
• A Pulsating horn sounds in the CRC.
seconds.
• All lights illuminate FULL bright. • The low airflow buzzer will sound for
• The respective smoke detector(s); 30 seconds.
alarm indicator light will illuminate RED • The red light flashes on both AIPs and
Smoke Detection
• Five HI-LO chimes will sound the ‘SMOKE LD CRC’ message is
(In the CRC) indicating that the airflow system is displayed. Chapter 4

LD CRC
deactivated. • The ‘LEAVE COMPARTMENT’ sign
• The AIRFLOW OFF light will illuminate illuminates on the SU of each bunk
on the Main Control Panel. and on the Info Panel.
• The ‘CLOSE HATCHES’ and ‘SMOKE
CREW REST’ LED on the FES panel
illuminate.
• CRC lighting automatically adjusts to Chapter 5
100% brightness.
• • The affected location is identified in
a text message on the SMOKE DETECT
page on both Mini FAPs.

• Note: The audio/visual indications cannot be Chapter 6

reset from inside the CRC as there are no
smoke reset keys on the Mini FAPs in the CRC.

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Matrix A/C B777 A380 Content Map

• CRC B777
CRC/ Cabin Indications (Audio and Visual Indications) • CRC A380 MD
• CRC A380 LD

• A Repetitive Triple Low Chime CRC/ Cabin Indications:

Chapter 1

MD CRC
sounds every 30 seconds.
• A Continuous HI-LO chime will sound in • Oxygen System
• Flashing AMBER light on the
the cabin and galleys. • Decompression
exterior of the main entrance door.
• The AMBER light above the entrance • Smoke Detection
• Flashing AMBER light on ACPs.
door will flash.
• Flashing RED light on all AIPs and
Smoke Detection • The AMBER light on the MCLs will flash.
the message ‘SMOKE CCRC/FCRC’
(In the Cabin) • A SMOKE DETECTED DR5 (DR4 on
is displayed. Chapter 2
the B777-200) UPR REST message is
• The affected location is displayed
displayed on the CSCP and CACPs;

LD CRC
graphically on the SMOKE DETECT
• The aft galley electrical power will
page on both FAPs and mini FAPs.
SWITCH OFF.
• The SMOKE RESET hard key on all
FAPs and Mini FAPs will illuminate.
Chapter 3

• Press the flashing amber light above the

CRC entrance door to reset the audio & • To silence the audio indications and
some visual indications in the cabin. remove some of the visual indications,
• The following indications will remain until press the SMOKE RESET hard key on any
Resetting the Indications Chapter 4
the smoke has completely dissipated and of the FAPs or Mini FAPs in the cabin.
the smoke detection system is reset. • The remaining visual indications will be
• The red alarm, the AIRFLOW OFF, and the visible until all smoke has dissipated.
aft galley electrical power remains off.

Chapter 5

Chapter 6

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Matrix A/C B777 A380 Content Map

• CRC
CREW REST COMPARTMENT -CRC
MD CRC 11 Bunks
Capacity 10 Bunks
LD CRC 14 Bunks
Chapter 1
MD CRC ABCDE
Access Code 123
LD CRC ABCDE

Emergency escape
MD CRC panel separating the Chapter 2
FCRC and the CCRC.

Emergency Exit Under Bunk #6 Emergency escape

hatch is located in
the ceiling above the
Chapter 3
bunk labelled ‘First
LD CRC
Officer’ (Bunk#8)
and opens into the
cabin at Row 54 in
the RHS aisle.
Chapter 4

Chapter 5

Chapter 6

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Matrix A/C B777 A380 Content Map

• AIRCRAFT SYSTEM
AIRCRAFT SYSTEM

CSCP
FAP
Cabin Service Control Panel
B777-300 (L1 Station and L5 Station)
Flight Attendant Panel Chapter 1
(ML1 and UL1)
B777-200 (L1 Station and L4 Station)

CACP
MINI FAP
Cabin Area Control Panel
Mini Flight Attendant Panel
B777-300 (L1 Station and L5 Station)
(ML2, ML3, ML4, MR5, J/C Galley and CRC)
B777-200 (L1 Station and L4 Station) Chapter 2
AIP
CSP
Attendant Indication Panel
Crew Switch Panel
(AIPs are located near all Cabin Crew stations and
(At each Cabin Crew station above the jump seat)
galleys on both the Main Deck and Upper Deck)

MCL ACP Chapter 3

Master Call Lights Area Call Panel
System (MCLs are installed in the ceiling near each Cabin (ACPs are located in the entrance areas; they are
Abbreviation Crew station and galleys) integrated in the EXIT sign housing)
Location
Source Color on Light Status System Color on Light Status
Light Status
MCL Information ACP
Chapter 4
Passenger Call Passenger Call
Blue Steady Blue Steady
(from cabin) (from cabin)

Passenger Call Passenger Call

(from lavatory)
Amber Steady (from lavatory)
Amber Steady
Chapter 5
Lavatory Lavatory
Smoke Amber Flashing Smoke Amber Flashing
Detected Detected

Crew to Crew call Red Steady Crew to Crew call Red Steady
Chapter 6
Crew Call (from
Flight Deck)
Red Flashing EMER Calls Red Flashing

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Matrix A/C B777 Content Map

• INTERPHONE SYSTEM B777
INTERPHONE SYSTEM PA Priority:
• Flight Deck PA.
L1 Door 11 R1 Door 21
• Direct PA.
L2 Door 12 R2 Door 22 • Priority PA *4
• PA ALL. Chapter 1
L3 Door 13 R3 Door 23 • PA In Individual Cabins
L4 Door 14 R4 Door 24
Cabin Interphone L5 Door 15 R5 Door 25
Directory
Multi-Function Soft Keys Left doors 01 Right doors 02 Chapter 2
Cabin Interphone Directory
Captain 31 Pilot Alert **
Attendant All Call All Call
(Cabin Crew) 54 ( and Flight Crew) 55

Cabin Ready 6* CRC 81

Chapter 3
ATTD ALL CALL 54
Conference Call
ALL CALL 55
First Class area PA 41
Business Class area PA 42 Chapter 4
PA Economy Class area PA 43
Passenger Address System PA ALL, for all areas 46
PA PRIORITY, for all areas 4*
B777-300: L1, L2 or R2 and L5 Chapter 5
Direct Access PA
B777-200: L1, R2 and L4
Conference Call CHIME MCLs
Conference Call ATTD ALL CALL 54
Cabin Indications Hi – Lo Flashing Red Chapter 6
ALL CALL 55

Call Station Call Hi – Lo Illuminates Red

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Matrix A/C A380 Content Map

• INTERPHONE SYSTEM A380
INTERPHONE SYSTEM Interphone Function Priority:
• Level 1: Emergency Calls
PA Connects the handset to the PA system. • Level 2: Priority Captain Calls
• Level 3: Priority Purser Calls
PRIO Selects a priority level. • Level 4: Priority Conference Calls Chapter 1
EMER Enables an emergency call to all stations, Flight Deck, CWS, FCRC and CCRC. • Level 5: Conference Calls
• Level 6: Normal Calls
CAPT Enables a call to the Flight Deck.
PA Priority:
CONF Enables a conference call between all Cabin Crew handsets. • Flight Deck PA
• Direct PA Chapter 2
PURS Enables a Purser call.
Multi-Function Soft Keys • Priority PA
Cabin Interphone Directory PRIO CAPT Priority Call from Cabin to the Flight Deck. • PA ALL
• Zonal PA
PRIO PURS Priority Purser Call. (each zone has the same priority)
Same Different Both Chapter 3
Deck Deck Decks
Conference Calls
CONF+ CALL CONF+DECK+CALL CONF+ALL+CALL

Emergency Calls Press “EMER” key for 2 seconds

Chapter 4
Current deck PA + PTT (Press & hold)

Selected deck PA + (Select Deck) + PTT (Press& hold)

All decks PA + (Select All) + PTT (Press& hold)

PA to
Specific Area PA + (Select Deck) + (1-3) PTT (Press& hold)
Chapter 5
Passenger Address System
Y/C Both decks
PA + 4 + (Press& hold)
(2 class)

Priority PA Prio PA Prio + PA + PTT

Chapter 6
Emergency PA Press and hold on the ‘PTT’ Key

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Matrix A/C A380 Content Map

• INTERPHONE SYSTEM A380
INTERPHONE SYSTEM • Cabin Indications

Chimes AIP ACP

Conference Call
Hi-Lo Green Steady Red Steady Chapter 1
Emergency FD 3 × Hi-Lo Flashing Red Flashing Red
Interphone
Calls Cabin 3 × Hi-Lo Steady Red Flashing Red

Purser 3 scaled
Green Flashing Red Steady Chapter 2
Priority chimes

3 scaled
Purser Green Steady Red Steady
chimes
From FD
to
Cabin Indications Cabin Hi-Lo Green Steady Red Steady Chapter 3

Conf Call Hi-Lo Green Steady Red Steady

FD - - - Chapter 4
3 scaled
Purser Green Steady Red Steady
chimes
From Cabin to Same
Hi-Lo Green Steady Red Steady
Deck
Chapter 5
Different
Hi-Lo Green Steady Red Steady
Deck

Chapter 6

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Matrix A/C B777 A380 Content Map

• WATER SHUT-OFF VALVES
MASTER WATER SHUT-OFF VALVES • CABIN SECURE CHECKS
• MEDICAL SERVICE AREAS
Aircraft
Location Type Area Controlled
• Water shut-off valves are located in galleys, • THE CABIN IFE-DEFECT LOG BOOK
Type lavatories and SPAs. • LRBL LOCATION
• All wet galleys are equipped with an individual
Above
Shut-off Valve
Area forward Chapter 1
L2 door of LR2 doors water shut-off valve.
B777-200
LR • All lavatories are equipped with an individual
Water System
L4 CSP
“OFF” button
Entire Aircraft water shut-off valve located under the sink.
Water Shut-Off Valves • PRM lavatories (3MG, 3MH, 3UF, 3UG) are
Above Area forward equipped with 2 water shut-off valves (One
L2 door of LR2 doors
B777-300 Shut-off Valve
under the sink for tap water and one at the base
Isolation Valve Location Above Area forward of the toilet seat at floor level for the toilet Chapter 2
L5 door of L52 doors flush).
• SPAs are equipped with 2 water shut-off valves
B77-300 located under the sink (One for the toilet and
L5 CSP Water System washbasin (sink) and one for the shower).
(From only “OFF” button
Entire Aircraft
A6-ENN) To use the master water shut-off valve: Press
Water/Waste soft key on ML1 or UL1 FAP.
Chapter 3
CABIN SECURE CHECKS/ MEDICAL SERVICE AREAS/ THE CABIN IFE-DEFECT LOG BOOK
• Cabin Crew secure cabin and pass cabin • Cabin Crew secure cabin and pass cabin
Passing Cabin Secure Checks
secure check to SCCM verbally via secure check by selecting ‘Area Ready’ on
Cabin Crew interphone or face to face. the mini FAP/FAP.
Chapter 4
• When all cabin secure checks are • When all ‘Area Ready’ indications are
Passing Cabin Secure Checks received, the Purser must select 6* on the illuminated, the Purser must select ‘Cabin
Purser interphone to indicate cabin secure. Ready’ on the FAP to indicate cabin
secure.
• Zone A – center seats. • Located on the main deck in front of the
Medical Service Areas Location Chapter 5
• Zone B – cross-aisle. forward galley.
• Last overhead stowage bin on the right • Row 51D.
Medical Service
hand side in Economy Class.
• Forward coat closet under video • CWS.
Cabin IFE/Log Book Location
compartment/forward closet.
Chapter 6
LRBL LOCATION • Aft right hand door. • Main Deck aft right hand door.

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The Sterile Flight Deck Phase Map

On Departure On Arrival
Phase Starts Phase Ends Phase Starts Phase Ends
Chapter 1
Aircraft Door Closure Seat Belt sign is switched OFF Seat Belt sign is switched ON Aircraft Door Opened

No Contact Period
On Departure On Arrival Chapter 2

Phase Starts Phase Ends Phase Starts Phase Ends

Start of the Takeoff roll Landing Gear retracts Extension of the landing Gear Aircraft vacates the Runway
Chapter 3
The Sterile Cabin Policy
Cabin Crew shall perform their 30 second silent review A.L.E.R.T
A L E R T Chapter 4
Aircraft type Location of crew jump seat Equipment available and location Responsibilities and duties Threat

On Departure On Arrival
Phase Starts Phase Ends Phase Starts Phase Ends Chapter 5

Flight Crew PA, Flight Crew PA, Aircraft vacates the Runway
Landing Gears have retracted
“Cabin Crew prepare for take-off” “Cabin Crew prepare for Landing”
Chapter 6

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Notes Map

----------------------------------------------------------------------------------------------------------------------------
Chapter 1
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 2

----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 3
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 4
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 5

----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 6
----------------------------------------------------------------------------------------------------------------------------

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Emergency Equipment Issue - 5

CHAPTER Map

Emergency
2 Chapter 1

Chapter 2

Equipment Sets Chapter 3

Evacuation and Ditching

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Emergency Equipment Sets - Evacuation and Ditching Issue - 5
The emergency equipment to be taken during an evacuation.
The emergency equipment to be taken during a ditching. Map

• Water • Water

L1
Flashlights

R1
• Flashlights •
• Water • Water
• SRAK • SRAK
• Flashlights • Flashlights
• FAK • FAK Chapter 1
• SRAK • SRAK
• ELT • ELT
• Megaphone • Megaphone

B 777 – 200
Chapter 2

L2
Water • Water

R2
• • Water • Water
• Flashlights • Flashlights
• Flashlights • Flashlights
• SRAK • SRAK
• SRAK • SRAK
• FAK • FAK

Chapter 3

•
•
•
•
Water
Flashlights
SRAK
FAK
•
•
•
•
Water
Flashlights
SRAK
FAK
L3 R3 •
•
•
Water
Flashlights
SRAK
•
•
•
Water
Flashlights
SRAK Chapter 4

• Water • Water Chapter 5

L4
Flashlights Flashlights

R4
• •
• Water • EMK • Water • EMK
• SRAK • SRAK
• Flashlights • SEMK • Flashlights • SEMK
• FAK • FAK
ELT • SRAK • SRAK • Defibrillator
• ELT •
• Megaphone • Megaphone
Chapter 6
Emergency vests to be worn by Cabin Crew during all phases of planned emergency landing Crew life jackets to be worn by Cabin Crew during ditching.
on land and precautionary disembarkation, for the purpose of Cabin Crew identification.

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Emergency Equipment Sets - Evacuation and Ditching Issue - 5
The emergency equipment to be taken during an evacuation.
The emergency equipment to be taken during a ditching. Map
• Water • Water

L1
• Water
Flashlights Flashlights

R1
•
• Water • Water
• Flashlights
SRAK • SRAK
• Flashlights
Water • Flashlights
Water
• SRAK
FAK • FAK
• SRAK
Flashlights • SRAK
Flashlights
• FAK
ELT • ELT Chapter 1
• SRAK • SRAK
• ELT
Megaphone • Megaphone
• Megaphone

L2
Water Water

R2
• •
• Water • Water

B 777 – 300
• Flashlights • Flashlights
• Flashlights • Flashlights
• SRAK • SRAK
• SRAK • SRAK
Chapter 2
•• Water
FAK •• Water
FAK • Water • Water
• Flashlights • Flashlights
• Flashlights • Flashlights
• SRAK • SRAK
• SRAK • SRAK
• FAK • FAK

•
•
Water
Flashlights
•
•
Water
Flashlights L3 R3 •
•
Water
Flashlights
•
•
Water
Flashlights
Chapter 3

• Water • Water • Water • Water

• Flashlights • Flashlights • Flashlights • Flashlights
• SRAK • SRAK Chapter 4

L4
• SRAK • SRAK

R4
•• Water
FAK •• Water
FAK • Water • Water
• Flashlights • Flashlights
• Flashlights • Flashlights
• SRAK • SRAK
• SRAK • SRAK
• FAK • FAK

• Water • Water Chapter 5

• Water
Flashlights • Water
Flashlights
Water • EMK Water • EMK

L5
• •

R5
• Flashlights
SRAK • Flashlights
SRAK •• Water •• EMK •• Water •• EMK
SRAK SRAK Flashlights SEMK Flashlights SEMK
• FAK • FAK •• Flashlights • SEMK •• Flashlights •• SEMK
FAK • FAK
ELT SRAK SRAK Defibrillator
• ELT • SRAK • SRAK • Defibrillator
• ELT
Megaphone • ELT
Megaphone
• Megaphone • Megaphone Chapter 6
Emergency vests to be worn by Cabin Crew during all phases of planned emergency landing Crew life jackets to be worn by Cabin Crew during ditching.
on land and precautionary disembarkation, for the purpose of Cabin Crew identification.

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Emergency Equipment Sets - Evacuation and Ditching Issue - 5
The emergency equipment to be taken during an evacuation.
The emergency equipment to be taken during a ditching. Map

•• Water
Water • Water

A 380 – MD 2/3 CLASS

Flashlights Flashlights • Water • Water
••
••
••
Flashlights
SRAK
SRAK
FAK
FAK
•
•
•
SRAK
FAK
ML1 MR1 •
•
Flashlights
Water
SRAK
Flashlights
•
•
Flashlights
Water
SRAK
Flashlights
•• Megaphone • Megaphone • SRAK • SRAK Chapter 1
ELT
• Megaphone

• Water • Water
• Water • Water
•
•
••
Flashlights
SRAK
Water
FAK
•
•
••
Flashlights
SRAK
Water
FAK
ML2 MR2 •
•
•
Flashlights
SRAK
Water
•
•
•
Flashlights
SRAK
Water
Chapter 2
• Flashlights • Flashlights
• Flashlights • Flashlights
• SRAK • SRAK
• SRAK • SRAK
• FAK • FAK

• Water • Water
•
•
Flashlights
FAK
FAK located at MR3 instead of
•
•
Flashlights
FAK ML3 MR3 •
•
Water
Flashlights
•
•
Water
Flashlights
FAK located at MR3 instead of
Chapter 3

ML3 on aircraft fitted with LD-CRC ML3 on aircraft fitted with LD-CRC
• Water • Water • Water • Water
• Flashlights • Flashlights • Flashlights • Flashlights
•
••
SRAK
Water
•
••
SRAK
Water • SRAK • SRAK Chapter 4
FAK FAK Water
•
•
•
Flashlights
SRAK
FAK
•
•
•
Flashlights
SRAK
FAK
ML4 MR4
•
•
•
Flashlights
SRAK
•
•
•
Water
Flashlights
SRAK

• Water • Water Chapter 5

• Flashlights • Flashlights
• Water • EMK • Water • EMK • Water • EMK • Water • EMK
• SRAK • SRAK •• Water •• Water
Flashlights SEMK Flashlights • SEMK
•
•
•
•
•
•
FAK
SRAK
ELT
FAK
Megaphone
•
•
•
Megaphone
Defibrillator
•
•
•
•
•
•
FAK
SRAK
ELT
FAK
Megaphone
• Megaphone ML5 MR5 ••
•
Flashlights
Flashlights
SRAK
SRAK
• SEMK
••
•
Flashlights
Flashlights
SRAK
SRAK
•
•
SEMK
Defibrillator

• ADT406S • ADT406S
Chapter 6
Emergency vests to be worn by Cabin Crew during all phases of planned emergency landing Crew life jackets to be worn by Cabin Crew during ditching.
on land and precautionary disembarkation, for the purpose of Cabin Crew identification.

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Emergency Equipment Sets - Evacuation and Ditching Issue - 5
The emergency equipment to be taken during an evacuation.
The emergency equipment to be taken during a ditching. Map

A 380 – UD 2/3 CLASS

• Water • Water
• Flashlights • Flashlights
• Water • Water
•
•
•
SRAK
FAK
ADT406s
•
•
•
SRAK
FAK
ADT406s
UL1 UR1 •
•
•
Flashlights
SRAK
Survival Kit
•
•
•
Flashlights
SRAK
Survival Kit
Chapter 1

• Megaphone • Megaphone
• Survival Kit • Survival Kit

Chapter 2

• Water • Water
• Water • Water
•
•
•
Flashlights
SRAK
FAK
•
•
•
Flashlights
SRAK
FAK
UL2 UR2 •
•
•
Flashlights
SRAK
Survival Kit
•
•
•
Flashlights
SRAK
Survival Kit
Chapter 3
• Survival Kit • Survival Kit
FAK located at MR3 instead of
ML3 on aircraft fitted with LD-CRC

Chapter 4
• Water • Water
• Flashlights • Flashlights • Water • Water
•
•
•
SRAK
FAK
Megaphone
•
•
•
SRAK
FAK
Megaphone
UL3 UR3 •
•
•
Flashlights
SRAK
Survival Kit
•
•
•
Flashlights
SRAK
Survival Kit
Chapter 5
• Survival Kit • Survival Kit
• EMK
• SEMK
• Defibrillator
Emergency vests to be worn by Cabin Crew during all phases of planned emergency landing on land and precautionary disembarkation, for the purpose of Cabin Crew identification.
Crew life jackets to be worn by Cabin Crew during ditching. Chapter 6
Note: Upper Deck slide raft survival kit to be removed and prepared during emergency cabin preparation.
The UD 2class configuration is the same like UD 3class configuration in addition to the UC1 position which will take (Water and Flashlight)

VOL 1.0 July 2019 Reference OM-E Section 6-7 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5

CHAPTER Map

Equipment
Chapter 1

Chapter 2

Diagram Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
Equipment Diagram Link on Portal:
Map
https://emiratesgroup.sharepoint.com/sites/ccp/sep

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-200 LR 2 Class Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-200 LR 2 Class Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-200 LR 3 Class Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-200 LR 3 Class Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-300 Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
B777-300 Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 MD CRC (MD) Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 MD CRC (MD) Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 MD CRC (UD) Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 MD CRC (UD) Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 LD CRC (MD) Content Map
Equipment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 LD CRC (MD) Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 LD CRC (UD) Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 3 – Equipment Diagram Issue - 5
A380 LD CRC (UD) Content Map
Assessment Aircraft Loose Equipment Diagram
• B777-200 LR 2 Class
• B777-200 LR 3 Class
• B777-300
• A380 MD CRC (MD)
• A380 MD CRC (UD) Chapter 1
• A380 LD CRC (MD)
• A380 LD CRC (UD)

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 2 – Equipment Diagram Issue - 5

Notes Map

----------------------------------------------------------------------------------------------------------------------------
Chapter 1
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 2

----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 3
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 4
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 5

----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 6
----------------------------------------------------------------------------------------------------------------------------

VOL 1.0 July 2019 Reference EK Portal/ Training& Development MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5

CHAPTER Map

GMT
4 Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5
GMT Updates
Onboard Medications Map

The onboard First Aid Kits (FAK) and Emergency Medical Kit (EMK) may contain
medications that have a different brand name than what is written in the OM-E or
advised by GMS. This is due to the unavailability of certain brands in the market.
Chapter 1

• Examples of possible brand names may include, but not limited to:
• Medication for abdominal cramps – Scopinal or Buscopan
• Medication for anxiety (tablets) – Xanax or Valium
Chapter 2
• Medication for indigestion – Moxal, Moxal Plus, or Rennie tablets
• If in doubt about a medication brand name, cabin crew must consult with GMS
prior to administering the medication to the casualty.
• Refer to OM-E 11.13 on the guidelines for administration of medication. Chapter 3

New Seals
• A new type of seal will be installed on the onboard medical kits.
• Cabin crew will need to twist and pull to break the seal. Chapter 4
• It is highly recommended that the crew hold the zips firmly together to avoid
these from getting damaged while breaking the seals.
• The blue and yellow seal colours will remain.
Refer to OM-E 11.1.6 for the corresponding procedures. Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5

Map
Aviation First Aid
Chapter 1
Managing Life
Medical Equipment Contents Location Sudden Illness, Injuries
Threatening Conditions

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5

Amenities
PPE FAK EMK SEMK UPK Container
Map

Location

FAK, UPK Cabin Crew Pulse Oximeter + Emergency

Gloves White Pouch Goggles Panadol
Section Spare Batteries Cleaning Kits
Chapter 1

FAK, UPK Oxygen Biohazard Yellow

Masks Red Pouch Lid Flap Band Aid
Tubing Bags Seals

Yellow Passenger Chapter 2

FAK, UPK Base Antibacterial Locator
Plastic Apron Green Pouch Biohazard Moxal
Compartment Wipes
Bag’ Form

Dangerous
FAK Bag Valve Disposable Goods Saline
Pocket Masks Lid Pocket Chapter 3
Mask Aprons Emergency Ampules
Response Kit

UPK Manual Sharps Mortality

Goggles Perimeter
Suction Container Kit
Chapter 4

EMK Disposable Large Plastic

Sterile Gloves
Gloves Bag

Biohazard Chapter 5
Face Masks Contamination
Sticker

Disposable
Cable Ties
Thermometer
Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5

Map

KIT FAK EMK SEMK UPK

Abbreviation First Aid Kit Emergency Medical Kit Supplementary Universal Precaution Kit Chapter 1
Emergency Medical Kit

Permission Purser Captain Inform P/C Inform P/C Chapter 2

Seal Color Before Use 1 Blue 2 Blue 1 Blue 1 Blue

Chapter 3

Seal Color After Use 1 Yellow 2 Yellow 1 Yellow 1 Yellow

Chapter 4
Treatment of Serious Manage cases of Suspected
Serious First Response Cases Assist the Management of
Procedures for Use On-Board
Medical Conditions On-
On-Board Medical Situation
Communicable Disease and
Board Death on Board

Cabin/IFE Defect Log Book Cabin/IFE Defect Log Book Cabin/IFE Defect Log Book Chapter 5
Complete KiS report for
Complete a KIS report Complete a KIS report Cabin/IFE Defect Log Book
Documents the incident
under the appropriate Medical Incident Report Form under the appropriate KIS report
medical category (only when required) medical category

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Issue - 5

Map
Aviation First Aid
Chapter 1
Managing Life
Medical Equipment Contents Location Sudden Illness, Injuries
Threatening Conditions

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT First Aid Kit (FAK) Issue - 5

White Pouch Red Pouch Green Pouch Content Map

FAK
CPR Pre-Flight Check
Saline Ampules Band Aid Strips Face Mask
Moxal Plus Stugeron Pocket Mask
Sterile or Waterproof • Correct quantity
Rescue PPE
Heart Burn Motion/ Air
Wound/Cuts Dressing
Breathing
and stored securely. Chapter 1
Indigestion Sickness • BLUE seal intact.

Burn Gel
Crepe/Cream Disposable Procedures for Use
Bandage Apron
Immodium Gauze Dressing Sprains and
• Purser Permission .
Otrivin, Xylolin Purser must inform the Captain.
Lomidex (Burns) Strains Support PPE •
• Nearest FAK should be open first. Chapter 2
Nasal • Second FAK with Captain’s permission.
Diarrhea
Congestion • After use re-sealed with 1 YELLOW seal.
White Bandage
Securing dressing
Burn Dressing
Sterile Dressing
Lid Pocket • Returned to its original storage.

Panadol
Adol Syrup to wound for Burns List of Content
Paracetamol
• White Pouch. Chapter 3
Pain/Fever Pain/Fever Yellow Plastic • Red Pouch.
(Adults-Children) Gauze Dressing Adhesive Tape Biohazard Bag
(Infants-Children) Seals • Green Pouch.
Dressing Securing • Lid Pocket.
Disposal of Soiled
Wound/Burns Dressings Re-sealing FAK
and Blood • Perimeter.
Disposable
Telfast Tablets
Thermometer
Scissors Adhesive Strips Quick Reference Quick Reference
Documents after Use Chapter 4
Skin itching Monitor Body
and Hives Temperature Cut Dressings Paper Stitch for Dosage Guide Content List • Cabin/IFE Defect Log Book entry.
/Bandages Wound Closure • Complete a KIS report under the
appropriate medical category.

Adhesive Dressing
Triangular
Bandage
Perimeter Chapter 5
Sterile Dressing Use as a Support
or a Tourniquet
and also to secure Splint Instant Cold
dressings Pack
Immobilization Sprains/
Strains
Eye Pad Non Sterile Chapter 6
Cover Eye Gloves
Injuries
PPE

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Emergency Medical Kit (EMK) Issue - 5

Content
Cabin Crew Section EMK
Map

Pre-Flight Check
• Available in the correct location
and sealed with two BLUE seals. Chapter 1
Without the Advice of Ground Medical Support Under the Advice of Ground Medical Support Procedures for Use
• Captain’s permission is required before
opening the EMK. However, in an
extreme situation e.g. Severe Allergic
reaction, the kit can be opened and the
Captain informed as soon as possible. Chapter 2
Aspirin, Juspirin Chlorohistol, Piriton, • The kit contains controlled medication
Sharps Container Allerfin syrup and should never be left unattended
when opened.
Chest Pain Mild Allergies • The EMK is used for the treatment of
Disposal of Used Needles serious medical conditions that cannot
be managed with medication/items
Nitrolingual/ from the First Aid kits.
Chapter 3
Glytrinspray
EpiPen • All medications in the EMK requires
Ground Medical Support’s advice for
Scissors History of Chest Pain
crew to use or administer. Under no
Severe Allergy circumstance are crew permitted to
administer medications without
Cut Dressings/ Bandages medical authorization, unless otherwise
stated in the management of the
Lopressor Voltaren specific medical condition. Chapter 4
• The EMK is sealed with 2 blue seals,
High Blood Pressure there are additional 2 blue seals inside
Disposable Thermometer Chest Pain
Severe Pain the kit, for securing the Base
compartment. When opened, all seals
must be retained and the seal numbers
Check Body Temperature HypoStop,
Buscopan •
documented on the KiS report.
The EMK content list provides
Chapter 5
InstaGlucose information on available medication
Sever Abdominal Pain and/or and quantity. Cabin Crew should show
Low Blood Sugar
Delivery kit Renal Colic
•
this to Medical Volunteers.
Ground Medical Support or Medical
Volunteer will advise the appropriate
Ventolin/Asthavent dosage. Cabin Crew may use the EMK
Management of Childbirth
Inhaler Spacer dosage guide as reference.
• The EMK is divided into 3 main Chapter 6
Asthma sections: The Cabin Crew section, the
Asthma
Lid Flap and the Base Compartment.

VOL 1.0 July 2019 Reference OM-E Section 11 Revision 13 MIZOLLINO l Creative Projects
OM-E Booklet l Chapter 4 - GMT Emergency Medical Kit (EMK) Issue - 5

Cabin Crew Section Content Map

Controlled Medication Bag

EMK
Pre-Flight Check
• Available in the correct location
and sealed with two BLUE seals. Chapter 1
The Controlled Medication Bag is secured inside the Cabin Crew
section of the EMK and is sealed with a white seal. This bag contains List of Content
all the controlled medication available in the EMK. • The Cabin Crew section.
• The Lid Flap.
• The Base Compartment.
Chapter 2
Diazepam Controlled Documentation
Alprazolam/ Xanax /Diazemuls/Valium Controlled Medication Usage Form.
Medication Usage Special White Seal •
0.5 mg Tablet/Valium 5 mg tablet • KiS report.
10mg/2ml Form • Medical Incident Report Form,
Severe anxiety, alcohol Sealing the controlled as required.
Anxiety
withdrawal or seizures
Documentation • Cabin/IFE Defect log book if the Chapter 3
medication bag
bag is damaged.

Opening and Closing Responsibilities:

• It is the responsibility of the Cabin Crew to record all relevant information regarding the use of controlled medication on the
Chapter 4
Controlled Medication Usage Form, MIRF and KiS report.
• If the bag is damaged or missing, report immediately to the Purser/Cabin Supervisor and record this in KiS under the category
of Medical Equipment Fault - Issue.
1. After opening the controlled medication bag, cross check the contents:
• Alprazolam/Diazepam – 4 tablets
• Diazepam – 2 ampules Chapter 5
2. Remove the required type and amount of medication as advised by Ground Medical Support.
3. Follow the Guidelines for Administration of Medication before administering medication to the casualty.
4. Record the casualty’s details, medication and dose given on the Controlled Medication Usage Form.
5. Remove a spare seal from inside the bag and record the number on the Controlled Medication Usage Form.
6. Place the completed form inside the bag.
7. Seal the bag with the new seal. Chapter 6

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Content
Cabin Crew Section EMK
Map

Pre-Flight Check
• Available in the correct location
and sealed with two BLUE seals. Chapter 1
Delivery Kit Items for Medical Volunteer’s Use List of Content
• The Cabin Crew section.
• The Lid Flap.
• The Base Compartment.
Chapter 2

Mucous Extractor Cord Clamps Oropharyngeal Airway

Tourniquet
(OPA)

To clear airway of a new To clamp the umbilical Maintaining an open

born baby For IV injections
cord airway
Chapter 3

Scissors Manual Blood Pressure

Absorbent Pad Pen Torch
Unit

To cut the umbilical cord

To absorb liquid and to keep the Chapter 4
area under the pad clean and dry Examination purposes Monitor blood pressure

Stethoscope Glucometer Chapter 5

To check blood sugar

Examination purposes
levels

Chapter 6

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Content Map
EMK
The Lid Flap Base Compartment Pre-Flight Check
• Available in the correct location
and sealed with two BLUE seals. Chapter 1
This section contains equipment and medication mainly for
Medical Volunteer’s use. List of Content
It is sealed separately and must be resealed if opened. • The Cabin Crew section.
Biohazard Bag YELLOW Seals • The Lid Flap.
• The Base Compartment.
Chapter 2
Disposal of Soiled/Blood Procedure After Use
To reseal the EMK after use
Stained Dressings • The Kit must be resealed with
2 YELLOW seals immediately
after use.
• If opened, the base compartment Chapter 3
must be sealed with YELLOW seals.
Sterile Gloves Dosage Guide • The Controlled Medication Bag
should be sealed with the white seal
located inside the bag.
• The kit must be returned to its
Sterile Procedures: Child Reference for Dosage of original storage.
Birth Medications Chapter 4
Documentation
• Cabin/IFE Defect Log Book entry.
• Complete KIS report for the
incident.
• Medical Incident Report Form
(only when required). Chapter 5

Chapter 6

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SEMK Content Map

SEMK
Pre-Flight Check
• Available in the correct location.
• BLUE seal intact. Chapter 1
Equipment Without the Advice of Ground Medical Equipment used by on-board Medical Volunteer
Procedures for Use
• Captain/ Purser must be informed.

Chapter 2
List of Content
• Equipment Without the
Advice of Ground Medical
• Equipment used by
Pulse on-board Medical Volunteer
Yellow Chapter 3
Oximeter + Oxygen Bag Valve Manual
‘Biohazard Documents after Use
Spare Tubing Mask Suction
bag’
batteries • Cabin/IFE Defect Log Book entry.
• Complete a KIS report under the
To clear vomit,
For rescue excess saliva or
appropriate medical category.
For monitoring Dispose of
oxygen saturation Connect the breathing and can blood from the Chapter 4
Biohazard Medical
Pocket Mask to the be connected to mouth of
and pulse rate for Waste (blood and
Oxygen Bottle the tubing to unconscious
adults and children body fluids)
provide oxygen casualty or during
CPR

Chapter 5

Chapter 6

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UPK Content Map

UPK
Pre-Flight Check
• Correct quantity and securely stowed.
• BLUE seal intact. Chapter 1
Procedures for Use
The contents of the UPK provides additional
3 × Emergency 3 × Antibacterial supplies for protection of Cabin Crew when
5 × Biohazard Bags 3 × Disposable Aprons
Cleaning Kits Wipes managing;
• Body fluids spills on-board such as Chapter 2
vomit/blood.
• Cases of suspected or confirmed
communicable disease on-board.
• For disposal of used sharps such as
needles or lancets used by customers or
1 × Sharps 50 × Disposable Disposable
20 × Face Masks found on board.
Container Gloves (25 pairs) Thermometer • On board dangerous goods spills or leaks.
• Death on board Chapter 3
Note: In the event of suspected/confirmed
communicable disease, dangerous goods spills
or leakage, the Captain and Purser should
be informed.
1 × Dangerous
Passenger Locator All biohazard waste, except injection needles,
1 × Goggles Yellow Seals Goods Emergency
Form must be placed in a biohazard bag for
Chapter 4
Response Kit disposal.
• The kit must be resealed with 1
YELLOW seal immediately after use.
• Return the kit to its original stowage.
• Return any unused items to the kit.
Biohazard Any items have been contaminated
1 × Mortality Kit Large Plastic Bag Contamination Cable Ties with body fluids must be disposed. Chapter 5
Sticker
Documents after Use
• Cabin/IFE Defect Log Book entry.
• KIS Report.
Chapter 6

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Map
Aviation First Aid
Chapter 1
Managing Life
Medical Equipment Contents Location Sudden Illness, Injuries
Threatening Conditions

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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On Board Medical Equipment Location: Aviation First Aid Response Equipment.
Map
Medical Equipment/Location B777 A380
B777 300 (L1, L2, L4 and L5 Stations) UL1, UL2, and UL3 Stations
First Aid Kit (FAK) ML1, ML2, (ML3 or MR3), ML4, and ML5 Stations
Chapter 1
P.S. FAK located at MR3 instead of ML3 on aircraft fitted with LD-CRC.
B777 200 (L1, L2, L3 and L4 Stations)

B777 300 (L2, and R5 Stations)

Universal Precaution Kit (UPK) ML5, and UR3 Stations
B777 200 (L2, and R4 Stations)
Chapter 2
Emergency Medical Kit (EMK) R4 or R5 Station ML5 Station

Supplementary Emergency Medical Kit (SEMK) R4 or R5 Station ML5 Station

Last Row Center In Front of the

MEDICAL SERVICE AREA Economy Class Seats Forward Galley on the Main Deck
Chapter 3
B777-300 ER (2 bottles in stowage AS 201 or A401 or L503
(L5 door)
6-8 bottles in overhead stowage bin 46AB and 46JK)
Overhead stowage bins
Supplemental Oxygen 86ABC, 87ABC, 86HJK, and 87HJK
B777-200LR (2 bottles in overhead stowage bin 39JK
“R4 – together with EMK/AED”
6 bottles in overhead stowage bin 37AB and 37 JK) Chapter 4

Telemedicine (Tempus IC) Compartment A111 in aft galley ML5

B777-200 3 class (Door R3)

B777-200 (LR Door 1 VCC lower compartment) Chapter 5

Wheelchair B777-300 2 class (RH doghouse forward of lavatory “H”) ML5

B777-300 3 class (Door 4 CTR Closet)

B777-300 ER/ULR (Door 1 VCC lower compartment or door 3)

Chapter 6
Scalacombi N-A A380 Crew Work Station Compartment M101

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Map
Aviation First Aid
Chapter 1
Managing Life
Medical Equipment Contents Location Sudden Illness, Injuries
Threatening Conditions

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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Managing Life Threatening Conditions

Life Threatening
Collapsed Casualty Choking Breathing Difficulties Severe Bleeding Medical Shock
Conditions

A- Partial Obstruction 1-Pale, cold and sweaty skin.

1-Coughing. 1-Shortness of breath. 2- Rapid weak pulse.
1-Collapsed. 2-Difficulty talking or 2-Increase in effort and rate 3-Fading level of
breathing. of breathing. 1-Visible bleeding from a consciousness that can lead
2-Unresponsive to tap and
shout with signs of normal 3-Anxiety/Distress. 3-Coughing. wound. to unconsciousness.
Signs and Symptoms breathing. B- Complete Obstruction 2-Pain (Moderate to Severe). 4-Appears confused,
4-Unusual breathing sounds
3-Unresponsive to tap and 1-Unable to cough, talk or like wheezing or noisy 3-Signs and symptoms of uneasy, restless or worried.
shout without signs of breathe. breathing. shock. 5-Weakness and dizziness.
normal breathing or only
gasping (cardiac arrest). 2-May grasp their throat. 5-Possible pale or bluish 6-Nausea and possible
3-Lips may turn blue. skin color. vomiting.
4-May become unconscious. 7-May complain of thirst.

A-Primary Assessment
B-Unresponsive with Normal
Management Breathing
Management and Management and Management and Management and
C-Unresponsive without Normal
Medication Breathing (Cardiac Arrest) Care Action Plan Care Action Plan Care Action Plan Care Action Plan
D-Team Dynamics for Basic Life
Support

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Managing Life Threatening Conditions

Hyperventilation Hypoxia Seizure Seizure

Sudden Illness Chest Pain Asthma Stroke (Adult, Child or Infant (Child or Infant Febrile
(Over Breathing) (Low Oxygen)
Seizure) Convulsion)

1-Confused, Change in Before:

behavior. 1-Abnormal taste, sight,
1-Squeezing pain, 1 Difficulty sound or smell.
pressure - discomfort in breathing, especially 2-Euphoria. F – Facial drooping. 2-Eyes staring, rolling 1-Elevated body
the chest.
breathing out. 3-Loss of coordination.
A – Arm weakness.
upward or rapid blinking. temperature above
2-May experience 4-Bluish discoloration 3-May collapse and cry out. (above 38°C or 100°F).
radiating pain in the 2-Dry cough. 1-Difficulty S – Speech difficulty.
of the lips or finger During: 2-Hot flushed skin and
arms or back. 3-Wheezing sound. breathing/shortness nails. 1-Loss of consciousness. sweating.
3-Shortness of breath, of breath.
4-Blue lips and nail 5-Shortness of Other Signs and
2-Clenched teeth and 3-Twitching of the face
Dizziness, Weakness or 2-Breathing is fast possible tongue biting.
fatigue. bed. breath/Difficulty
Symptoms: with fixed or upturned
Signs and 5-Anxiety.
and with effort. breathing. 3-Stiff arms/legs and arched eyes.
4-Nausea/ vomiting.
Symptoms 6-Difficulty speaking
3-Confusion. 6-Tingling or a dullness 1-Severe headache.
back, followed by jerky, 4-Forceful muscle
5-May feel discomfort of sensation in the uncontrolled movements. contractions in the
in the abdomen (May (could not make one 4-Anxiety. extremities. 2-Changing level of 4-Brief stop of breathing, body causing arched
complain of indigestion). sentence without consciousness. May back and clenched fists.
stopping for breath). 5-Dizziness. 7-Visual disturbances. resulting in blue lips,
6-Skin may become become earlobe or nail beds. 5-Holding the breath or
pale, cool and sweaty 7-May lead to 6-Blurred vision. 8-Hyperventilation. unconscious. 5-Loss of bladder control or drooling at the mouth.
(Sign and symptoms of hypoxia. 9-May become bowel function.
Shock). unconscious. 3-Possible nausea 6-Loss or altered level
7-Possible loss of 8-Possible loss of and/or vomiting. After: of consciousness.
10-Oxygen saturation
consciousness. consciousness. of 90% or below using
1- May remain unconscious.
2-Maybe confused, sleepy
the pulse oximeter. or tired.

Management Nitrolingual/ Management and Management and Management and Adol Syrup/
Inhaler and Spacer Pulse Oximeter
Medication Glytrinspray Care Action Plan Care Action Plan Care Action Plan Paracetamol drops

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Managing Life Threatening Conditions

Gastrointestinal Discomfort
Gastro-Intestinal this section covers:
Sudden Illness Low Blood Sugar Allergic Reaction Emergencies 1. Indigestion – a condition that is described as discomfort in the upper abdomen or chest during or after a meal.
Severe Abdominal Pain 2. Vomiting – forceful expulsion of the contents of the stomach via the mouth or sometimes the nose.
3. Diarrhoea – The passage of 3 or more loose (runny, watery or liquid) stools per day or more frequent than is normal.

Vomiting Severe Indigestion Diarrhoea Severe

Complaint of severe pain in
the abdomen of unknown
Vomiting Diarrhoea
cause (medical):
1-Hungry. Mild Allergic Reaction 1-Fever. 1-Abdominal 1-Casualty 1-Pain, fullness or 1-Abdominal 1-Very thirsty.
2-Change in 1-Red itchy rash(hives). 2-Bloating. pain. vomits every discomfort in the pain or cramps. 2-Very dry skin.
behavior. 2-Runny, itchy nose. 3-Diarrhoea. 2-Possible time they try upper part of the 2-Frequent 3-Weakness.
Sever Allergic Reaction. fever. to drink. watery or
3-Confused, and 4-Nausea and or abdomen or chest
3-Light- 2-Vomit may loose stools.
disoriented (may 1-May show signs and Vomiting. (heartburn).
headedness. shoot out 3-Urgency (the
appear drunk). symptoms of mild 5-Abdomen is tender or 2-Loss of appetite.
Signs and 4-Pale, cool, sweaty
allergic reaction. rigid to touch.
4-Dizziness.
5-Sweating.
forcefully and
in large
need to pass
stool right
3-Nausea and
Symptoms skin. 2-Coughing and 6-Abdominal cramps. 6-Dry mouth. amounts. away).
wheezing. Vomiting.
5-Weak and dizzy. Complaint of severe pain as 3-Pale skin. 4-Lack of
3-Shortness of breath. a result of an injury or 4-Cold sweat. 4-Flatulence (gas voluntary
6-Tremors and 4-Swollen lips, tongue internal bleeding: passed from the control over
shakes. and/or airway. 1-Rapid weak pulse. rectum), burping stool.
7-Decrease in level 5-Altered or loss of 2-Pale, cold, clammy or belching.
of consciousness. consciousness. skin.
3-Weakness.
4-Dizziness.

Management HypoStop Mild: Telfast Tablets Management and

Stugeron Stugeron Moxal Immodium Immodium
Medication InstaGlucose Sever: EpiPen Care Action Plan

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Managing Life Threatening Conditions

Environmental
Heat and Cold Emergency Temporary Loss of Barotrauma
Sudden Illness Fever Consciousness
Low body temperature (Hypothermia) is a life (Fainting) Common Problems or Discomfort Due to Changes in Cabin Pressure
threatening conditioning that occurs when the
body temperature drops below 35°C or 95°F.

Ear Pain Sinus Distress Tooth Pain Abdominal

Heat Emergency Cold Emergency Discomfort
1-Mild to severe 1-Headache. 1-Mild to moderate 1-Mild to severe
1-Heavy sweating 1-Pale, cold skin. pain mainly on 2-Mild to severe toothache. abdominal pain
could be present, 2-Uncontrollable descent. pain on the sinuses 2-Swelling in the mainly on
but in some cases, shivering. especially during gums.
the skin can be dry 2-Partial or total descent.
3-Loss of 1-Brief loss of ascent/descent. 3-Possible 2-Bloated feeling.
and red. hearing loss.
1-Raised body coordination. consciousness. bleeding from the
3-Cracking and 3-Abdominal
temperature. 2-Severe headache. 4-Slow and 2-Dizziness and gums.
popping sensation in cramps.
Signs and 2-Headache. 3-Dizziness. shallow breathing. weakness. the ears or sinus.
5-Slow and weak Note: Pain and
Symptoms 3-Flushed face. 4-Extreme thirst.
pulse.
3-Slow to respond.
Ruptured eardrum discomfort is
4-Nausea. 5-Nausea and 4-Pale, cold and 1-Casualty heard a pop. usually relieved
5-Shivering. vomiting. clammy skin. 2-Sharp pain or when the aircraft
6-Confusion. 5-Possible nausea. relief of pain with reaches a lower
bleeding. altitude.
Note: Can be made
worse by medical
conditions such as
colds, infection, or
allergies.

Management Paracetamol Syrup Management and Management and Management and Management and Management and Management and
Management
- and Care Action Plan
Medication Paracetamol Tablets Care Action Plan Care Action Plan Care Action Plan Care Action Plan Care Action Plan
Care Action Plan

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Managing Life Threatening Conditions

Pain and Communicable Disease

Swelling of Decompression A communicable disease is suspected when a casualty has a fever
Sudden Illness Substance Misuse
Lower Leg Illnesses (temperature 38°C/100°F or greater) associated
(Suspected DVT) with one or more of the following signs or symptoms:

Alcohol Drug Crew Assigned Crew Support

1-Pain and 1-Deep aching pain
tenderness in one Intoxication Overdose in the joints. PPE – put on appropriate PPE PPE – put on appropriate PPE
leg. 2-Shortness of 1-Appearing (Gloves, Mask, Apron, and (Depending on support
obviously unwell. Goggles) as required provided)
2-Swelling, warmth, 1-Mental confusion 1-Abnormal breath/difficulty
and redness in or unconsciousness. behavior. breathing. 2-Persistent Specific Assessment for Communicate
affected leg. 3-Chest pain. coughing. Communicable Disease 1-Inform Seniors and captain of
2-Repeated 2-Slow breathing.
3-Enlarged veins just 3-Impaired 1-Ask Casualty suspicion or confirmed
vomiting. 3-Drowsy. 4-Headache.
under the surface of breathing. A-Countries travelled in the last communicable disease.
3-Seizures 4-Vomiting. 21 days. 2-Receive information from
the skin (compare 5-Skin rash/itching.
5-Seizures. •4-Persistent B-Has lived in the same Crew Assigned.
Signs and affected leg with the 4-Slow or irregular 6-Vision loss or
6-Sweating. diarrhoea. household or had contact with a 3-Call Ground Medical Support.
other leg). breathing. double vision.
Symptoms 7-Altered level or loss 5-Persistent person sick with a
4-History of DVT or 5-Low body of consciousness. 7-Nausea/vomiting. communicable disease. Assist in Management
vomiting.
presence of known temperature. 2-Focused examination or Head 1-Follow Ground Medical
risk. 8-Extreme 6-Skin rash –
6-Pale, clammy, or to Toe assessment. Supports advise.
fatigue/dizziness. Bruising or bleeding
5-Chest pain, bluish skin. 3-Provide team with information 2-Provide Crew Assigned with
9-Possible loss of without previous for Ground Medical Support. equipment, information and
shortness of breath,
consciousness/seizur injury. Management advisory from Ground Medical
or rapid pulse.
es. 7-Confusion of 1-Basic management. Support and seniors.
Note: Swelling of both 2-Check and record Vital Signs. 3-Block a lavatory for the
legs, which is common 10-Has history of recent onset.
recent SCUBA diving 3-Follow Ground Medical casualty.
during flight, is
unlikely to be a DVT. expedition. Supports advise.
4-Inform casualty of assigned
lavatory.
Management Management and Management and Management and Management and Management and 5-Dispose of any soiled or
biohazard material in the
Medication Care Action Plan Care Action Plan Care Action Plan Care Action Plan Care Action Plan biohazard bag.

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Managing Life Threatening Conditions

Impaled Object or
Sudden Injuries Swollen, Painful or Deformed Limb Amputation
Protruding Bone

Sprain and Strain Broken Bone Broken Bone Deformed Joint

Closed Fracture Closed Fracture.

1-Pain. 1-Casualty may feel 1-All of the signs and 1-Severe pain.
2-Swelling. or hear the bone symptoms of a 2-Deformity of a joint.
break. closed fracture. 3-Loss of movement
3-Discoloration.
1-Visible signs of an 2-Pain and 2-Visible wound with of affected limb.
open wound with 4-Loss of movement. tenderness at moderate to severe 4-Swelling and 1-Visible bleeding from
bleeding. affected area. bleeding. possible bruising. a wound.
Signs and 2-Visible signs of an 3-Swelling. 3-Bone may be 2-Severe Pain.
Symptoms object sticking in the 4-Discoloration. protruding out. 3-Possible signs and
wound area. 5-Loss of movement. symptoms of shock.
3-Open fracture. 6-Possible deformity
of the affected area.
7-Possible signs and
symptoms of
medical shock.

Management Management and Management and Management and Management and Management and Management and
Medication Care Action Plan Care Action Plan Care Action Plan Care Action Plan Care Action Plan Care Action Plan

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Managing Life Threatening Conditions

Sudden Injuries Burns Nosebleed Eye Injuries Tooth/Teeth Injury Head Injury, Neck and/or Back Injury

Irritated eye:
1-Pain or discomfort. 1-Headache.
2-Redness and watering of 2-Visible sign of injury to parts of the head, neck or back.
the eye. 3-Possible presence of clear fluids coming out of nose and/or
3-Blurred vision. ears.
4-Eyelids moving in spasm. 4-Looking stunned or dazed/confusion.
Object in the eye: 5-Nausea and/or vomiting.
1-Visible wound and/or 1-Bleeding in the mouth. 6-Dizziness/restlessness.
1-Pain on the affected area. 1-Bleeding from the bloodshot appearance.
2-Pain. 7-Possible visual problems.
Signs and 2-Skin appears red, nose. 2-Intense pain.
8-Possible loss of memory.
inflamed and blistered; on 3-Loose tooth/teeth or
Symptoms severe burns it may appear 2-Possible pain if 3-Bruising or swelling of
eyelids and area around the 9-Diminishing level of responsiveness.
charred or waxy. resulted from an injury. 4-Knocked out
eye. 10-Pain or tenderness in the neck or back.
tooth/teeth.
4-Partial or complete loss of
vision. 11-Numbness, tingling, burning or a loss of sensation in the
arms, hands,
Blunt Injury to eye:
legs or feet.
1-Bruising (black eyes).
2-Cuts to the eyelid. 12-Possible difficulty in moving the limbs.
3-Eye redness, swelling. 13-Possible loss of movement in areas below the injury.
4-Blurred or cloudy vision. 14-Possible signs and symptoms of shock.
5-Double vision.

Burn gel, burn shields, Management and Management and Management and
Medication dressings and white bandage Care Action Plan Care Action Plan Care Action Plan
Management and Care Action Plan

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Managing Life Threatening Conditions
1. Place arm nearest you, up alongside the head.
2. Bring far arm across the chest and place back of hand against the cheek.
3. Grasp far leg just above the knee and pull it up so the foot is flat on the ground.
4. Grasping shoulder and hip, roll the casualty towards you in a single motion, keeping head, shoulders and body from twisting.
5. Roll far enough for face to be angled towards the ground.
6. Position elbow and legs to stabilize the head and body. Ensure there is no pressure on the chest that restricts breathing.
7. Make sure head ends up resting on extended arm and head, neck and body are aligned.

Note: If person has been seriously injured, do not move unless there are fluids in the airway.
Infants should be handed over to a parent/guardian to cradle, with Crew giving instructions to keep the infant’s airway open and head tilted downwards.

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Map
Aviation First Aid
Chapter 1
Managing Life
Medical Equipment Contents Location Sudden Illness, Injuries
Threatening Conditions

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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Primary Assessment: The Primary Assessment is used to quickly check a casualty for life threatening conditions. The assessment is the same for responsive or unresponsive casualty.
Map
Alert: awake, conscious, responds
Conscious
correctly to questions.

Chapter 1
A- Responds to Voice
Level of Consciousness Semi-Conscious
B- Responds to Pain

Chapter 2
Unresponsive: no reaction to voice and
Unconscious
tapping of shoulders.
Primary Assessment

Normal: speaks without difficulty, breathing without effort or sound. Chapter 3

Blocked airway: coughing, wheezing, gurgling, whistling or snoring
sounds.
Airway and Breathing
Abnormal: Breathing: fast or slow, shallow or deep, with effort, Chapter 4
gasping, not breathing.

Normal: skin appears normal, warm, no signs of bleeding or

Chapter 5
bruising (injuries).

Circulation
Abnormal: signs of bleeding, skin can be pale, cold, sweaty, bluish
discoloration of the lips, palms or fingernails, or it could be very dry. Chapter 6

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Primary Assessment: The Primary Assessment is used to quickly check a casualty for life threatening conditions. The assessment is the same for responsive or unresponsive casualty.
Map

Put on Personal Protective Equipment (PPE) or request for it

Check for dangers and make the scene safe
Conscious casualties will react to your presence and able to
answer questions. Introduce yourself and ask for consent Chapter 1
before providing care.
Primary Assessment Essential Skills

Check for Response

If the casualty appears unconscious, check if they will respond
to their name (e.g. Sir/Mam are you OK?) then if they don’t
respond, tap on the shoulders. Consent is implied if the casualty Chapter 2
is unconscious.

Check the Airway (only for conscious casualties)

Conscious casualties, observe for effort, rate and sound. Chapter 3

Check the Breathing

Unconscious casualties, check for normal breathing for 5 to10

seconds. If no signs of normal breathing or casualty is gasping, Chapter 4
start chest compressions for CPR.

Quickly look for any severe bleeding, check

Check for Circulation Chapter 5
the skin color and temperature.

call for help, Senior, Ground Medical Support and request for an
Life threatening signs and symptoms are identified AED if required. Immediately manage the situation while Chapter 6
waiting for support and resources.

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Secondary Assessment: The Secondary assessment is conducted when primary assessment indicates no immediate life threatening problems. A secondary assessment is an organized approach to
gather more information about an ill or injured person. It is the same regardless of situation. Map
SAMPLE
Signs and Symptoms

Ask the casualty or

Allergies
companion/witness (SAMPLE). Medications Chapter 1
Past Medical history
Determine main complaint Last meal
Secondary Assessment Essential Skills

Look for clues i.e., Events

tablets/medication, medical alert Chapter 2
bracelets, etc.
Secondary Assessment

Chapter 3
D.O.T.S.
Physically assess the casualty The D.O.T.S acronym can help in Deformities
remembering what to look for
from head to toe Open Injuries
during physical assessment.
Tenderness Chapter 4
Swelling
Note: Unresponsive Breathing casualties should
only be checked for injuries from head to toe
For Monitoring Vital Signs and breathing should be monitored every
minute for 10 seconds, while in the recovery
position. Chapter 5

inform Purser/Cabin
If Ground Medical Support is Supervisor, manage the situation
required while waiting for support and
resources. Chapter 6

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Monitoring Vital Signs: Every 5 minutes from Initial Vital Signs Check.
Map
Initial question to casualty should check if they are oriented to time and location. For children
ask age appropriate and simple questions, i.e. identify recognizable objects.
Level of
Consciousness Constant communication with casualty to check Level of
consciousness, and clear airway. Chapter 1

Adult (Puberty or Older) Breathing rate 10–20 breaths/minute

Chapter 2
Monitoring Vital Signs

Breathing Child (1 year to Puberty) Breathing Rate 20–30 breaths/minute

Infant (Less than 1 year) Breathing Rate 30–50 breaths/minute

Chapter 3

Adult Pulse rate 60–80 beats/minute

Chapter 4
Pulse Rate Child Pulse rate 80–100 beats/minute

Infant Pulse rate 100–120 beats/minute

Chapter 5

can be checked by touching the forehead of the casualty with the back of your hand. Normal temperature
Temperature should be warm to touch or from 36.5 to 37.5 Degrees Celsius using a disposable thermometer.

Measure the severity using the pain scale. Ask the casualty; “from the pain scale of 1 to 10 where 1 is least Chapter 6
Pain Assessment pain and 10 is the most pain, how would you rate your pain?” Monitor pain level every time you check for
vital signs and after a few minutes of taking medication to check for effectivity.

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Basic Management: Standard Aviation First Aid Management for any types of Medical/Injury Situation.
Map

Protect the casualty from further harm.

Prevent condition from becoming worse. Chapter 1

Manage Life Threatening Conditions.

Chapter 2
Basic Management

Alert – Comfortable position.

Reassure the casualty.

Assist with conscious casualty’s immediate needs (retrieving Chapter 3

medications, access to toilets etc.). Unresponsive and breathing –
Recovery position.

Provide oxygen – only when required. Position the casualty.

Chapter 4
Medical Shock or Temporary
loss of consciousness – Laid
Maintain comfortable Flat, legs elevated if no injury.
Keep the sick/injured casualty comfortable.
temperature.

Chapter 5
Stay with the sick/injured casualty. Loosen tight clothing.
Breathing Difficulty or Chest
pain – Sitting upright.

Update relevant personnel i.e. Purser/Cabin Supervisor, Captain,

Ground Medical Support or Medical Volunteer. Chapter 6

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Managing Birth on Board: Childbirth is a three stage process in which a pregnant woman first experiences muscular contractions of the uterus (labour) and then delivery (birth) of the baby
and placenta. The process can be quick or last several hours. Map

Chapter 1

1- Low abdominal pain and spontaneous onset of regular contractions increasing in intensity.
Contraction of the Uterus 2- Blood-stained, mucus discharge from the vagina (the show).
(Labour) 3- Possible rupture of bag of water (amniotic sac).
Signs and Symptoms

Chapter 2

1- Stronger more frequent contractions (every minute).

Delivery of the Baby 2- Mother has an urge to push. Chapter 3
(Birth) 3- Skin between rectum and vagina will bulge.
4- Baby’s head starts to appear (crowning).

Chapter 4
Birth of the placenta will occur soon after the baby is delivered.
Mother may experience further contractions and display signs of
Delivery of the Placenta separation of the placenta which include:
1 – Lengthening of the umbilical cord.
2 – A small gush of blood from vagina. Chapter 5

Chapter 6

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Managing Birth on Board: Childbirth is a three stage process in which a pregnant woman first experiences muscular contractions of the uterus (labour) and then delivery (birth) of the baby
and placenta. The process can be quick or last several hours. Map

1- Once the Infant is out, clear the Infant’s mouth and nose of any secretions.
2- Dry the Infant with a towel.
Care of the Infant 3- Clean the eyes using a sterile pad and water.
Chapter 1
4- Keep the Infant warm by wrapping the Infant with a dry blanket.
5- Encourage the mother to breast feed after delivery of placenta.
Care Preparing for Delivery

Chapter 2
1- If the cord is around the baby’s neck, place cord clamps 7 ½ cm (3 inches) apart and cut it when the cord turns
white in between the clamps, using sterile scissors.
2- If the baby has been delivered with no cord around the neck, once pulsation of the umbilical cord has stopped, place
first cord clamp 15 cm (6 Inches) from baby’s abdomen.
3- Place the second clamp approximately 23 cm (9 inches) from the baby’s abdomen.
Chapter 3
Care of the Cord
4- Cut the cord with sterile scissors when the cord turns white in between the 2 clamps.
5- Never remove the cord clamps.
6- Cover end of baby’s cord with sterile pad. Secure with the use of a white bandage.
7- Check bandage regularly for signs of bleeding. Chapter 4

1- Observe for signs that the placenta has separated.

2- Encourage mother to push during the contractions – do not pull on the cord. Chapter 5
Care of the Mother and 3- Clean the mother using sterile pads and clean water and apply sanitary pads.
Placenta 4- Monitor for severe vaginal bleeding.
5- Keep the mother warm and comfortable.
6- Encourage the mother to breast feed the baby.
Chapter 6

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Managing Birth on Board
Map

Miscarriage Delivery of the still developing foetus and placenta before 20 weeks of pregnancy.

Chapter 1

Stillbirth Delivery of a baby without any signs of life, on or after 20 weeks of pregnancy.

No medical Chapter 2
Uncomplicated
Up to end of 28th week certificate or
pregnancy
-

letter required

Doctor/Midwife
Uncomplicated Chapter 3
Entering the 29th week certificate or
pregnancy
letter required

Doctor/Midwife MEDIF
Carriage of Expectant Single uncomplicated Chapter 4
After the 36th week certificate or From EK Medical
Mothers pregnancy
letter required Services

Doctor/Midwife MEDIF
Multiple uncomplicated Chapter 5
After the 32nd week certificate or From EK Medical
pregnancy
letter required Services

Doctor/Midwife MEDIF
Complicated
- certificate or From EK Medical Chapter 6
Pregnancy
letter required Services

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CPR Technique: Managing Cardiac Arrest Essential Skills.
Map

Compression Speed Depth Rescue Breath

Chapter 1

Adult 2 Hands
On center of the chest
At least 5
But no more than 6 cm
cm
• After 30 compressions, give 2
rescue breaths with a pocket mask
within 10 seconds.
Chapter 2

Compress • Each breath should be about 1

second in length with a visible chest Chapter 3

1 or 2 at speed of rise, but no more.

Child
Hands
Placed on the center of the chest.
100–120 About 5 cm • Connect the pocket mask to an
oxygen bottle using the
Chapter 4

per minute oxygen tubing, once available.

Note: If a pocket mask is not available,

4
Chapter 5

Infant 2 Fingers continue with chest compressions until

Placed on the center of the chest
just below nipple line
About cm the pocket mask is available for use.

Chapter 6

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Notes Map

----------------------------------------------------------------------------------------------------------------------------
Chapter 1
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 2

----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 3
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 4
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 5

----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 6
----------------------------------------------------------------------------------------------------------------------------

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CHAPTER Map

Security
Aviation
Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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Security Search: A security search is a thorough inspection of the interior of an aircraft to which persons may have had access.
Map
Search all areas specified in the Cabin Crew Security Checklist.

Licensed
Search only 10% of seat pockets and 10% of life jacket
Service pouches/compartments.
Provider Chapter 1
Not required to search in-between the seat cushions.

On selected flights, the Pre-flight Security Search out of DXB

DXB Station – station is performed by security teams.
Security Measures

Chapter 2
Pre-flight
Cabin Crew are NOT required to conduct the Pre-flight Security
Security Search Search on these flights.
by Security
Teams Cabin Crew are NOT required to search emergency equipment
stowages. Chapter 3

Head Count.

Transit Stops with Passengers On-board Baggage ID. Chapter 4

Pre-flight Security Search.

Disembarking Cabin Crew are responsible for conducting the

Transit passenger Head Count.
Chapter 5
Transit Stops with a Change of Flight and Cabin Crew
Embarking Cabin Crew are responsible for conducting the pre-
flight Security Search along with a Baggage ID.

Transit Stops Where All Passengers Disembark The pre-flight Security Search applies. Chapter 6

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Security Search: A security search is a thorough inspection of the interior of an aircraft to which persons may have had access.
Map

It must be performed and completed:

After Purser’s PA
Security Search “Cabin Crew please start your Safety and Security Search now”.
-After ground staff have disembarked. Chapter 1
-Before passenger boarding.
Security Measures

Chapter 2
Start in the cabin area.

Aft to forward, facing forward.

Chapter 3

Bottom to top (floor level upwards).

Chapter 4
Search Method
Inboard seats followed by outboard seats.

Chapter 5
Row by row.

Once cabin search is completed, search the lavatory and/or galley as applicable. Chapter 6

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Aviation Security
Map

RED - is a specific warning which identifies a target and is assessed as credible.

Bomb Threats Chapter 1
GREEN – is a vague warning which does not identify a target and lacks credibility.

N: Nature of the emergency.

Chapter 2
Aviation Security

I: Intention of the Captain.

NITS
(Red Warning In-Flight)
T: Time available to landing.
Chapter 3
Sabotage
S: Specific instructions and directions.

B.D. Bomb Disposal.

Bomb Experts Chapter 4
E.O.D. Explosive Ordnance Disposal.

Is the item NOT Hidden?

Chapter 5
HOT Principle Is the item Obviously (unintentionally) left behind?

Is the item Typical of this aircraft?

Chapter 6

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Aviation Security
Map
This is a phenomenon that has been observed when hijackers repeatedly subject hostages to the threat of violence and
Stockholm execution and then repeatedly remove the threat. The hostage develops feelings of gratitude for the removal of the threat,
Syndrome contributing towards the creation of unreasonable empathy between hostages and hostage takers. This is a dangerous
sub-conscious state of mind, which can develop if the hijacking extends over several days.

Chapter 1
Characterized by a hostage verbally and/or physically antagonizing a hijacker. This has resulted in hostages
Syndromes London Syndrome being hurt or killed. Cabin Crew must remember that they are hostages and must follow the hijacker/s
instructions.

Chapter 2
Aviation Security

John Wayne This mostly occurs in men. This is where feelings of helplessness, guilt and self loathing, manifest as a result of
being unable to take action against the hijackers. The hostage may be reduced to tears as feelings of guilt
Syndrome build.
Chapter 3

This is the initial phase of a hijacking situation; The hijacker’s intention is

Intimidation Phase to take control of the aircraft.
Chapter 4

Hijacking Custodial Phase This is the second phase of a hijack. During this time, the hijacker/s have gained control of the cabin.
Chapter 5

Sooner or later the hijack will end. An agreement may be reached through negotiations between the
Resolution Phase hijackers and the authorities resulting in a peaceful resolution.
Chapter 6

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Aviation Security
Map

L – Listen actively.

E – Empathise. Chapter 1
LEAP
A – Ask open questions.

P – Paraphrase. Chapter 2
Aviation Security

D – Delay

Chapter 3
Disruptive/Unruly Behavior and D – Distract
Conflict Management 4Ds
D – Dilute
Chapter 4
D – Deny

A - Ask
Chapter 5
ASI S - Suggest

I - Insist
Chapter 6

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Notes Map

----------------------------------------------------------------------------------------------------------------------------
Chapter 1
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 2

----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 3
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 4
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------- Chapter 5

----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Chapter 6
----------------------------------------------------------------------------------------------------------------------------

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OM-E Booklet l Chapter 6 - Recurrent Issue - 5

CHAPTER Map

Recurrent
6 Chapter 1

Chapter 2

SEP Recurrent Programme Chapter 3

ACIs, OM-E, QRG, Checklist Timeline and E-Learning

Chapter 4

Chapter 5

Chapter 6

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Aircrew Instructions and OM-E Version 13
ACIs 2019 Map

• ACI 2019-001 Portable Electronic Medical Device (PMED)

• ACI 2019-002 Security Updates
• ACI 2019-003 Cabin IFE Defect Log Book
• ACI 2019-004 Portable Electronic Medical Device (PMED) v.2 Chapter 1
• ACI 2019-005 A380 Emergency Equipment Diagram - Crash Axes
• ACI 2019-006 Restraint Devices
• ACI 2019-007 Safety Instruction Cards
• ACI 2019-008 A380 MCT Flights
Chapter 2
OM-E Revision 13
Please click on this link: https://emiratesgroup.sharepoint.com/sites/ccp/Sep/Pages/SEP/OM-E-and-ACIs.aspx

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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Safety QRG - Version 14
Please click on this link: https://emiratesgroup.sharepoint.com/sites/ccp/CCPDocuments/SupportingDocuments/Training/Other%20documents/SEP_QRG_V14.pdf Map

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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SEP Recurrent – Checklist Timeline
Please click the below link for the checklist timeline PDF on the portal: Map
https://emiratesgroup.sharepoint.com/sites/ccp/CCPDocuments/SupportingDocuments/Training/Recurrent%20Timetables/SEP-Recurrent-Checklist-Timeline.pdf

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

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SEP Recurrent - E Learning
Map
Updated Mandatory e-learning requirements for Recurrent Training – 2018/19
• The SEP Recurrent Training Programme page on the Crew Portal will continue to show the mandatory e-
learning requirements for the current Recurrent cycle (September 2018 to August 2019) until 29 August 2019.
If you are attending an SEP Recurrent Course on or after 1 September, 2019, the following table highlights the
mandatory e-Learning modules for the new Recurrent cycle (September 2019 to August 2020). Chapter 1

Chapter 2

Chapter 3

Chapter 4

Follow this link to access the SEP Page on the Portal Safety & Emergency Procedures - SEP Recurrent Programme Chapter 5
Where you can find all the information you need to prepare for your SEP Recurrent Course.
SEP Revision:
• SEP Online
• SEP Open Day Chapter 6
Please click on this link: https://emiratesgroup.sharepoint.com/sites/ccp/career/Pages/news/SEP-Revision.aspx

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OM-E Booklet l SWOT Issue - 5

Map

Self-Assessment
Is the process of looking at oneself in order to assess aspects that are important to one's identity. Chapter 1
It is one of the motives that drive self-evaluation, along with self-verification and self-enhancement.

SWOT Analysis Chapter 2

Is a strategic planning technique used to help a person or organization identify the Strengths,
Weaknesses, Opportunities, and Threats related to business competition or project planning.

Strengths:
Chapter 3

Characteristics of the person or organization that give it an advantage over others.

Weaknesses: Chapter 4
Characteristics of the person or organization that place the business at a disadvantage relative to others.

Opportunities:
Elements in the environment that person or organization could exploit to its advantage.
Chapter 5
Threats:
Elements in the environment that person or organization could cause trouble for the business.

Chapter 6

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OM-E Booklet l SWOT Issue - 5

Helpful Harmful Map

___________________________ ___________________________

What do you need to improve?

___________________________ ___________________________
___________________________ ___________________________

What do you do well?

Chapter 1
___________________________ ___________________________
___________________________ ___________________________

Internal
Internal

Individual
Individual

___________________________ ___________________________

Chapter 2

Strengths Weaknesses
S W Chapter 3
SWOT

O T

What obstacles do you face?

What are your goals?

Opportunities Threats Chapter 4

External
External

Organization
Organization

___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________ Chapter 5
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________

Chapter 6
Positive Negative
VOL 1.0 July 2019 MIZOLLINO l Creative Projects
OM- E Booklet l Issue - 5

Every day is another chance to

get stronger, to eat better, to
live healthier, and to be the
best version of you.
Moataz-Bellah Magdi

VOL 1.0 July 2019 MIZOLLINO l Creative Projects

 OM-E Booklet
Issue 5
All the Success
Moataz-Bellah Magdi “MIZO
Staff Number : 448246
Your feedback is highly appreciated
Moatazbellah.Metwally@emirates.com

VOL 1.0 July 2019 MIZOLLINO l Creative Projects