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Medicare Frontier Script

This document contains a script for a call attempting to sell Medicare plans. The caller claims rates have dropped 35% and offers discounted quotes. They ask mandatory questions to verify the person has Medicare Part A and B, is between 65-80 years old, makes their own healthcare decisions, and does not have other insurance. The caller then transfers the person to a supervisor who will provide a quote, but the guidelines state the person should be dropped if they do not meet the criteria of having both Parts A and B of Medicare, having Medicaid, or having major health issues or being outside the 65-80 age range.

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Raja Subhan
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266 views1 page

Medicare Frontier Script

This document contains a script for a call attempting to sell Medicare plans. The caller claims rates have dropped 35% and offers discounted quotes. They ask mandatory questions to verify the person has Medicare Part A and B, is between 65-80 years old, makes their own healthcare decisions, and does not have other insurance. The caller then transfers the person to a supervisor who will provide a quote, but the guidelines state the person should be dropped if they do not meet the criteria of having both Parts A and B of Medicare, having Medicaid, or having major health issues or being outside the 65-80 age range.

Uploaded by

Raja Subhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Truvict Medicare Frontier Script

Hi this is _______ calling from Seniors Benefits how are you doing today?

The reason of my call is to let you know that the rates on Medicare plans have been recently dropped
down by 35% so we are providing you no obligation discounted quotes on it ok?

Mandatory Questions:

1. I believe you have Medicare with part A & B correct? (Mandatory).


2. Are you over the age of 65? (Must be between 65-80)
3. Do you make your own health care decisions?
4. Do you have Tricare or any insurance plan through your employment?

Just hold on for a second so I will transfer your call to my supervisor and he will further assist you ok?
Great Thank you just hold on!

Quality Control Parameters:

Below are guidelines to be followed for qualifying transfers: Drop the customer if:

 Customer does not have Medicare Part A and B, they must have both
 Customer has Medicaid.
 If customer has major health issues such as CHF, COPD, Cancer, HIV or is confined to a
wheelchair if he/she mention to you at any part of the call.
 If customer is below 65 of age or above 80.

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