Job Description, qualifications and requirements

President
The president is a corporate employee that heads an executive board, department or company to guide its
strategic vision and oversee its implementation. Their duties include communicating with shareholders
about their expectations, setting and tracking goals for key operations and lobbying for funding for
investors.

Duties and Responsibilities

 Establishing and carrying out organizational or departmental procedures, goals, and policies.
 Directing and overseeing an organization’s budgetary and financial activities.
 Managing general activities associated with providing services and making products.
 Appointing managers and department heads.
 Overseeing budgets, staff, and executives, and evaluating the success of the company.
 Overseeing the operation of the company and ensuring all goals are met based on the company’s
strategic plans.
 Identifying areas to cut costs while improving programs, performance, and policies.
Skills and Qualifications

 Communication skills to persuasively and clearly discuss issues and negotiating with direct
subordinates while explaining their decisions and policies to those both outside and within the
organization
 Decision-making skills when managing an organization and establishing policies while assessing
various options and selecting the best course of action
 Leadership skills for leading an organization and coordinating resources, policies, and employees
 Management skills to direct and shape an organization’s operations including managing budgets,
business plans, and employees.
 Problem-solving skills for identifying and resolving organizational issues, recognizing
shortcomings and carrying our solutions
 Time-management skills for completing multiple tasks at the same time and usually under their
own direction to make sure that they get their work done and meet goals
 Proven work experience as a President or similar role
 Financial and operational knowledge of various industries
 Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain
talented employees
 Relevant training and/or certifications as a President
Operations Manager
An Operations Manager is a professional who ensures that everything tuns smoothly from one day to
another. They maximize processes and procedures while meeting customer expectations in terms of cost-
effectiveness.
Duties and Responsibilities

 Ensure all operations are carried on in an appropriate, cost-effective way

 Improve operational management systems, processes and best practices
 Purchase materials, plan inventory and oversee warehouse efficiency
 Help the organization’s processes remain legally compliant
 Formulate strategic and operational objectives
 Examine financial data and use them to improve profitability
 Manage budgets and forecasts
 Recruit, train and supervise staff
 Find ways to increase quality of customer service
Skills and Qualifications

 “Big picture” thinking, which is key to addressing top-level concerns and finding the best path
forward from all the available data
 Interpersonal skills – an Operations Manager must communicate with both executives and staff
employees to create and administer policy
 A thorough understanding of financial and budgeting processes and principles, which allows the
Operations Manager to assess the company’s earnings and spending to find areas for
improvement
 Organizational skills and the flexibility to jump from priority to priority which are essential to a
role that jiggles a variety of functions and projects
 Proven work experience as Operations Manager or similar role
 Experience budgeting and forecasting
 Degree in Business, Operations Management or related field
Office Manager
An Office Manager oversees staff, implements procedures, maintains administrative systems, and works
closely with other departments such as human resources or legal counsel.
Duties and Responsibilities

 Overseeing the work of all office employees to ensure they work productively and meet deadlines
and company standards
 Counseling any employees struggling in their roles
 Answering telephone calls and emails from customers and clients and directing them to relevant
staff
 Creating an office budget and ensuring all employees follow it
 Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as
required
 Reporting office progress to senior management and working with them to improve office
operations and procedures
 Interviewing and training new office employees and organizing their employment paperwork

Skills and Qualifications

 Strong written and verbal communication skills to produce reports, assign tasks, accept
instructions and handle vendor contracts, among other tasks
 Strong interpersonal skills to interact positively with all employees
 Leadership ability to manage challenges and oversee employees
 Attention to detail to ensure tasks are completed thoroughly and correctly
 Proven experience as an Office Manager, Front Office Manager or Administrative Assistant
 Knowledge of Office Administrator responsibilities, systems and procedures
 Proficiency in Microsoft Office (MS Word, MS Excel and MS Outlook)
 Hands on experience with office machines (e.g. fax machines and printers)
 Familiarity with email scheduling tools, like Email Scheduler and Boomerang
 Bachelor’s degree; additional qualification as an Administrative assistant or Secretary will be a
plus
Supervisor
Supervisors are professionals who oversee the day-to-day operations of an organization by smoothly
implementing management decisions in their unit by focusing on a few key points.
Duties and Responsibilities

 Managing the workflow of their employees, creating team schedules and delegating tasks
 Assessing the work performance of their employees and identifying areas that need improvement
as well as their productivity and provide constructive feedback and coaching
 Recommend new employees to the human resources team based on an assessment of their
performance
 Receive complaints and resolve problems
 Pass on information from upper management to employees and vice versa
 Prepare and submit performance reports
 Hire and train new employees
Skills and Qualifications

 Advanced leadership and team management skills

 Attention to detail and problem-solving skills
 Strong written and verbal communication
 Expertise in a specific industry
 Knowledge of company policies
 Time management and organizational skills
 Ability to maintain a consistent teamwork mentality
 Proven experience as supervisor or relevant role
 Familiarity with company policies and legal guidelines of the field
 Ability to learn a variety of job descriptions
 Diploma/Certificate in first line management or relevant field
 High school diploma; BSc/BA in management or relevant discipline will be considered an
advantage
Marketing Manager
A Marketing Manager, or Marketing Department Manager, is responsible for overseeing a team of
marketing professionals within the marketing department.
Duties and Responsibilities

 Developing successful marketing campaigns from ideation to execution

 Organizing promotional events and coordinating day-of deliveries and staffing
 Reviewing current marketing campaigns for weaknesses and developing solutions within budget
constraints
 Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to
determine what drives sales
 Identifying potential new markets and creating a plan to enter the market
 Brainstorming fresh advertising ideas
 Oversee and approve marketing material, from website banners to hard copy brochures and case
studies
 Measure and report on the performance of marketing campaigns, gain insight and assess against
goals
 Analyze consumer behavior and adjust email and advertising campaigns accordingly
 Produce valuable and engaging content for our website and blog that attracts and converts our
target groups

Skills and Qualifications

 Knowledge of marketing-related business practices, including advertising, market research,

technology, and budgeting.
 Effective communication skills
 Time management and organization skills
 Leadership skills
 Analytical and problem-solving skills
 Demonstrable experience in marketing together with the potential and attitude required to learn
 Solid knowledge of website analytics tools for the analytics of the business’ advertisements and
campaigns
 Proven experience in identifying target audiences and in creatively devising and leading across
channels marketing campaigns that engage, educate and motivate
 Bachelor’s degree in Marketing Management or related field
Marketer
A Marketer, or Marketing Professional, is responsible for working with other marketing staff to develop
unique campaign ideas to market a company’s products, services or overall brand identity.
Duties and Responsibilities

 Collaborating with sales, marketing, advertising, product design and product development team
members to planning promotional marketing campaigns
 Creating editorial and content creation calendars for various media platforms and outlets
 Producing a brand style guide that best captures the company or client’s voice and mission
 Helping team leads set, allocate and monitor the budget of each project
 Conducting market research to determine a target audience’s needs, wants, habits, interests and
other relevant factors used in creating targeted marketing campaigns
 Researching previous successful campaigns to understand what worked, what didn’t and what can
be improved
 Ensure brand consistency through all marketing channels
 Use customer feedback to ensure client satisfaction
Skills and Qualifications

 Good interpersonal skills, including the ability to collaborate with management, team members,
clients and customers where applicable
 Effective writing, speaking, presenting and active listening skills
 Data analysis, critical thinking, problem-solving and decision-making skills
 Excellent collaboration and teamwork skills
 Project management skills, like goal setting and deadline management
 Great organization, time management and prioritization abilities
 Comfortable in high-pressure and fast-paced environments
 Proven work experience as a Marketing strategist or Marketing manager
 High school diploma, or Bachelor’s degree in Marketing Management
Bookkeeper
A Bookkeeper is a service professional who helps business owners and companies keep track of the
money they earn and spend. They prepare your accounts, document daily financial transactions and
ensure compliance with applicable standards.
Duties and Responsibilities

 Recording day to day financial transactions and completing the posting process
 Verifying that transactions are recorded in the correct day book, supplier's ledger, customer
ledger and general ledger
 Bringing the books to the trial balance stage
 Documenting transaction details
 Putting together financial reports
 Fact-checking accounting data
 Notify senior staff of any accounting errors
 Calculate interest charges
 Recording financial transactions
 Tracking payroll data
Skills and Qualifications

 An eye for detail

 The ability to meet deadlines
 The ability to communicate complex data in a clear way
 Exceptional organization skills
 The ability to prioritize projects
 The ability to meet deadlines
 Customer service skills
 Excellent data entry skills
 Payroll accounting skills
 Solid understanding of basic bookkeeping and accounting payable/receivable principles
 Bachelor’s degree in Finance, Accounting, or Business Administration
Telephone Operator
Telephone operators are responsible for handling incoming and outgoing calls to a company or
organization. They answer phone calls, route them to the approriate department or individual, and take
messages when someone is unavailable.
Duties and Responsibilities

 Handling incoming calls to answer questions, refer callers to other departments, or transfer them
to specialists
 Receiving incoming calls and routing them to the appropriate department or individual
 Responding to incoming calls in an appropriate manner, based on call type and content
 Providing information about products or services over the phone, including ordering items or
scheduling appointments
 Assisting with internal communications by answering phones and relaying messages within the
organization
 Providing post-call follow-up to ensure that customers have been satisfied with the experience
 Performing clerical tasks such as filing or data entry
 Processing incoming faxes and email messages and forwarding them to the appropriate person

Skills and Qualifications

 Communication skills, to clearly relay information to customers and co-workers

 Attention to detail, to be able to listen and understand the caller’s request
 Computer typing skills, for taking messages, entering data, and recording information
 Organizational skills, for scheduling of appointments, entering data into a computer and
maintaining records
 Customer service, being friendly, knowledgeable and willing to help customers with any
questions they have
 High school diploma, bachelor’s degree in a related field, such as business or communications is
a plus