Project Quality Management - Questions

1. Which of the following is NOT a part of quality?

A. Fitness for use
B. Conformance to requirements
C. Value to the sponsor
D. Customer satisfaction

2. A project manager is using a histogram to analyze defects found by the team during inspection
activities. What process is being performed?
A. Plan Quality Management
B. Control Quality
C. Manage Quality
D. Verify Scope

3. Which of the following is NOT an example of cost of quality?

A. Having team members spend extra time reviewing requirements with the stakeholders
B. Paying extra programmers to help meet a deadline
C. Hiring extra inspectors to look for defects
D. Sending a crew to repair a defective product that was delivered to the client

4. You’re working with an audit team to check that your company’s projects all meet the same quality
standards. What process is being performed?
A. Plan Quality Management
B. Control Quality
C. Manage Quality
D. Perform Quality Management

5. You’re managing a project to deliver 10,000 units of custom parts to a manufacturer that uses just-
in-time management. Which of the following constraints is most important to your client?
A. The parts must be delivered on time.
B. The parts must be delivered in a specific order.
C. The parts must conform to ISO specifications.
D. The parts must be packaged separately.

6. Which of the following is NOT part of the Quality Management plan?

A. Strategies for handling defects and other quality problems
B. Guidance on how the project team will implement the company’s quality policy
C. Metrics for measuring your project’s quality
D. A description of which deliverables don’t have to be inspected

7. Which of the following tools and techniques is used to show which categories of defects are most
common?
A. Control charts
B. Pareto charts
C. Checksheets
D. Flowcharts

Source = Head First PMP, 4th edition

8. You’re managing a highway construction project. The foreman of your building team alerts you to a
problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try
to figure out the root cause of the defect. What process is being performed?
A. Quality Management
B. Plan Quality Management
C. Control Quality
D. Manage Quality

9. Which tool or technique is used to break data into categories for analysis?
A. Scatter chart
B. Histogram
C. Checklist
D. Flowchart

10. When is inspection performed?

A. At the beginning of the project
B. Any time a project deliverable is produced
C. Just before the final product is delivered
D. At the end of the project

11. What’s the difference between Control Quality and Validate Scope?
A. Control Quality is done at the end of the project, while Validate Scope is done throughout the project.
B. Control Quality is performed by the project manager, while Validate Scope is done by the sponsor.
C. Control Quality is performed by the sponsor, while Validate Scope is done by the project manager.
D. Control Quality means looking for defects in deliverables, while Validate Scope means validating that the product is acceptable to the
stakeholders.

12. You’re a project manager at a wedding planning company. You’re working on a large wedding for
a wealthy client, and your company has done several weddings in the past that were very similar to
the one you’re working on. You want to use the results of those weddings as a guideline to make sure
that your current project’s quality is up to your company’s standards. Which tool or technique are you
using?
A. Checklists
B. Benchmarking
C. Design of experiments
D. Cost-benefit analysis

13. You are using a control chart to analyze defects when something on the chart causes you to realize
that you have a serious quality problem. What is the MOST likely reason for this?
A. The rule of seven
B. Upper control limits
C. Lower control limits
D. Plan-Do-Check-Act

14. Which of the following BEST describes defect repair review?

A. Reviewing the repaired defect with the stakeholder to make sure it’s acceptable
B. Reviewing the repaired defect with the team to make sure they document lessons learned
C. Reviewing the repaired defect to make sure it was fixed properly
D. Reviewing the repaired defect to make sure it’s within the control limits

Source = Head First PMP, 4th edition

15. The project team working on a project printing 3,500 technical manuals for a hardware
manufacturer can’t inspect every single manual, so they take a random sample and verify that the
manuals have been printed correctly. This is an example of:
A. Root cause analysis
B. Cost-benefit analysis
C. Benchmarking
D. Statistical sampling

16. What’s the difference between Control Quality and Manage Quality?
A. Control Quality involves charts like histograms and control charts, while Manage Quality doesn’t use those charts.
B. Control Quality and Manage Quality mean the same thing.
C. Control Quality means inspecting for defects in deliverables, while Manage Quality means auditing a project to check the overall process.
D. Manage Quality means looking for defects in deliverables, while Control Quality means auditing a project to check the overall process.

17. Which Control Quality tool is used to analyze processes by visualizing them graphically?
A. Checklists
B. Flowcharts
C. Pareto charts
D. Histograms

18. You are looking at a control chart to figure out if the way you are doing your project fits into your
company’s standards. Which process are you using?
A. Plan Quality Management
B. Manage Quality
C. Control Quality
D. Quality Management

19. Which of the following is associated with the 80/20 rule?

A. Scatter chart
B. Histogram
C. Control chart
D. Pareto chart

20. Validated defect repair is an output of which process?

A. Integrated change control
B. Plan Quality Management
C. Control Quality
D. Manage Quality

Source = Head First PMP, 4th edition

 Project Quality Management - Answers

1. C
2. B
3. B
4. C
5. A
6. D
7. B
8. C
9. B
10. B
11. D
12. B
13. A
14. C
15. D
16. C
17. B
18. B
19. D
20. C

Source = Head First PMP, 4th edition