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Employee Satisfaction Survey
Your specific answers will be completely anonymous, but your views, in combination with those of others, are extremely important. COMPANY NAME retained an independent consultant to design the survey.
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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{COMPANY NAME} Employee Satisfaction Survey
Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views, in combination with those of others, are extremely important. To insure your anonymity, {COMPANY NAME} retained an independent consultant to design the survey, receive the completed questionnaires, and interpret the findings. 1.
Overall, how satisfied are you with {COMPANY NAME} as an employer? (Please circle one number) Very Dissatisfied
1 2.
Very Satisfied
{COMPANY NAME}'s leadership and planning (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
I have confidence in the leadership of {COMPANY NAME}....................... 1............... 2 ............... 3 ...............4 ...............5 There is adequate planning of corporate objectives ....................................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 Management does not play favorites.............................................................. 1............... 2 ............... 3 ...............4 ...............5 Management does not say one thing and do another .................................. 1............... 2 ............... 3 ...............4 ...............5 3.
Corporate Culture (Please circle one number for each statement)
Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
Quality is a top priority with {COMPANY NAME} ..................................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 Individual initiative is encouraged at {COMPANY NAME} ........................ 1............... 2 ............... 3 ...............4 ...............5 Nothing at {COMPANY NAME} keeps me from doing my best every day . 1............... 2 ............... 3 ...............4 ...............5 4.
Communications (Please circle one number for each statement)
Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
{COMPANY NAME}'s corporate communications are frequent enough ..... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 I feel I can trust what {COMPANY NAME} tells me ................................... 1............... 2 ............... 3 ...............4 ...............5 There is adequate communication between departments ............................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked. Become a client and see all attributes.} ......................... 1............... 2 ............... 3 ...............4 ...............5
Copyright The Business Research Lab, 1996-2003, All Rights Reserved
Call 866-897-0924 or 866-866-1788 to Begin Your Survey
5.
Career Development (Please circle one number for each statement)
Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
I have a clearly established career path at {COMPANY NAME}................. 1............... 2 ............... 3 ...............4 ...............5 I have opportunities to learn and grow........................................................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 If you have been here at least six months, please respond to these performance appraisal items {Attribute masked. Become a client and see all attributes.} ......................... 1............... 2 ............... 3 ...............4 ...............5 My last performance appraisal accurately reflected my performance ........... 1............... 2 ............... 3 ...............4 ...............5 The performance appraisal system is fair....................................................... 1............... 2 ............... 3 ...............4 ...............5 6.
Your Role (Please circle one number for each statement)
Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
{Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 I am given enough authority to make decisions I need to make ..................... 1............... 2 ............... 3 ...............4 ...............5 I feel I am contributing to {NAME OF COMPANY}'s mission.................... 1............... 2 ............... 3 ...............4 ...............5 I have the materials and equipment I need to do my job well ........................ 1............... 2 ............... 3 ...............4 ...............5 7.
Recognition and Rewards (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
If I do good work I can count on making more money .................................. 1............... 2 ............... 3 ...............4 ...............5 If I do good work I can count on being promoted.......................................... 1............... 2 ............... 3 ...............4 ...............5 I feel I am valued at {COMPANY NAME} .................................................. 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {COMPANY NAME} gives enough recognition for work that's well done .. 1............... 2 ............... 3 ...............4 ...............5 My salary is fair for my responsibilities......................................................... 1............... 2 ............... 3 ...............4 ...............5 8.
Teamwork and Cooperation (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Strongly
Agree Strongly
I feel part of a team working toward a shared goal ........................................ 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 Politics at this company are kept to a minimum ......................................... 1............... 2 ............... 3 ...............4 ...............5 9.
Working Conditions (Please circle one number for each statement)
Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
I believe my job is secure............................................................................... 1............... 2 ............... 3 ...............4 ...............5
My physical working conditions are good ..................................................... 1............... 2 ............... 3 ...............4 ...............5 Deadlines at {COMPANY NAME} are realistic ........................................... 1............... 2 ............... 3 ...............4 ...............5 My workload is reasonable ............................................................................ 1............... 2 ............... 3 ...............4 ...............5 I can keep a reasonable balance between work and personal life................... 1............... 2 ............... 3 ...............4 ...............5
Copyright The Business Research Lab, 1996-2003, All Rights Reserved
Call 866-897-0924 or 866-866-1788 to Begin Your Survey
10. Your Immediate Supervisor (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
My supervisor treats me fairly........................................................................ 1............... 2 ............... 3 ...............4 ...............5
My supervisor treats me with respect............................................................. 1............... 2 ............... 3 ...............4 ...............5 My supervisor handles my work-related issues satisfactorily......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 My supervisor asks me for my input to help make decisions ......................... 1............... 2 ............... 3 ...............4 ...............5 My supervisor is an effective manager........................................................... 1............... 2 ............... 3 ...............4 ...............5 11. {COMPANY NAME}'s Training Program (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
{COMPANY NAME} provided as much initial training as I needed............ 1............... 2 ............... 3 ...............4 ...............5 {COMPANY NAME} provides as much ongoing training as I need ............ 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 12. Benefits (Please circle one number for each statement) Disagree Strongly
Disagree Somewhat
Neutral
Agree Somewhat
Agree Strongly
Overall, I'm satisfied with {COMPANY NAME}'s benefits package............ 1............... 2 ............... 3 ...............4 ...............5 Specifically, I'm satisfied with the: (This section will be customized to match your benefits. All sections can be customized.) Amount of vacation........................................................................................ 1............... 2 ............... 3 ...............4 ...............5 Sick leave policy ............................................................................................ 1............... 2 ............... 3 ...............4 ...............5 Amount of health care paid for ...................................................................... 1............... 2 ............... 3 ...............4 ...............5 Dental benefits ............................................................................................... 1............... 2 ............... 3 ...............4 ...............5 401k plan ....................................................................................................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 {Attribute masked! Become a client and see all attributes!}......................... 1............... 2 ............... 3 ...............4 ...............5 What, if any, changes would you like made to {COMPANY NAME}'s benefits package?
13. How long do you plan to continue your career with {COMPANY NAME}? Less than a year
One to two years
Two to five years
More than five years
Don't Know
14. Would you recommend employment at {COMPANY NAME} to a friend?
Definitely not
Probably not
Maybe
Probably would
Definitely would
Copyright The Business Research Lab, 1996-2003, All Rights Reserved
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15. What can {COMPANY NAME} do to increase your satisfaction as an employee?
____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ The following questions are for analytic purposes only. They will not be used to try to identify any individual. However, if you feel uncomfortable about answering any of them do not do so. Whether or not you leave any questions blank, please return your questionnaire. 16. How long have you worked for {COMPANY NAME}? Less than one year........................................................o One year to less than two years ....................................o Two years to less than five years..................................o Five years to less than ten years ...................................o Ten years or more ........................................................o 17. What is your age? Under 21 ......................................................................o 21 to 34 ........................................................................o 35 to 44 ........................................................................o 45 to 54 ........................................................................o 55 or older....................................................................o 18. What is your sex? Male .............................................................................o Female..........................................................................o
19. Which of the following best describes your role in the
organization? First-level supervisor ................................................... o Manager/supervisor higher than first level (including senior management positions) ................. o Not a manager or supervisor........................................ o 20. What is your total before-tax annual income from this job, including overtime and bonuses? Less than $20,000 ........................................................ o $20,000 to less than $30,000 ....................................... o $30,000 to less than $50,000 ....................................... o $50,000 to less than $75,000 ....................................... o $75,000 or more........................................................... o 21. In which department do you work? Department A............................................................... o Department B............................................................... o Department C............................................................... o Department D .............................................................. o Department E............................................................... o Department F ............................................................... o Department G .............................................................. o Department H .............................................................. o Department I ................................................................ o
Copyright The Business Research Lab, 1996-2003, All Rights Reserved
Call 866-897-0924 or 866-866-1788 to Begin Your Survey
The Survey Process
Questionnaire Development We modify the questionnaire, based upon the needs of your organization. This includes the addition, deletion, and modification of questions or sections. Data Collection Internet Surveys
Paper Surveys
We program the survey and test it. We send you suggested text, including a link to the survey, for the e-mail inviting people to participate. You invite your employees to participate with your email message (or, if you prefer, we can send the e-mail). Your employees complete the online questionnaire. We recommend that you allow approximately two weeks for all employees to complete the survey
You distribute the questionnaires to your organization and have
them returned directly to us (we can provide postage-paid envelopes for a small additional cost). We can suggest a format for a cover letter, or we can review your cover letter if you wish. Your employees return the questionnaires directly to us for data entry and analysis. We recommend that you allow approximately three to four weeks for questionnaires to be returned.
Analysis Timing For a Gold report, it takes approximately two weeks from the time we receive the last survey response until your final report will be ready. A Silver report takes approximately one week less time. Program Options Silver -- The Silver program is designed for organizations with a tight budget, but who don't have the time to conduct an employee satisfaction survey from start-to-finish on their own. The program also includes the production of tables and graphs, comparisons to normative data (aggregate results of other surveys), as well as optional coding (categorization) of verbatim comments, so you can tell at a glance what suggestions employees have for improvement. Complete comment transcription is included. Gold (Our most popular Option) -- In this program, we not only take your project from start-to-finish -- we write an in-depth report. In addition to the benefits of the Silver program, you'll receive a report highlighting strengths, weaknesses, areas for improvement, and recommendations. Cost Cost varies depending upon number of employees and complexity of survey. As of June 25, 2003, the following costs apply. Departmental and Divisional reports are available for an extra charge (call for details). Number of Employees < 50 50-99 100-299 300-499 500-999 1,000-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000+
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More than Just Data . . . We Provide Understanding for Smart Business Decisions Call 866-897-0924 or 866-866-1788 to Begin Your Survey
Web Surveys Do all your employees have access to the Internet? Do they know how to use it? If the answer to both of these questions is "yes," you might want to consider conducting your employee satisfaction survey on the World Wide Web using our secure server, which protects respondent confidentiality. Why use a web survey? Faster results. Higher response rate. Depending upon the number of employees completing the survey, cost savings are possible (the larger the number of employees, the greater the potential cost savings. Comments can be easier to interpret. When respondents to a paper questionnaire write comments, they occasionally are difficult to read and transcribe. This problem is eliminated with a web survey. You'll be surprised at how quickly we can have your web survey up and running. Take a test drive of an online employee survey at one of the following locations: The Business Research Lab http://www.busreslab.com/eValue2003online.htm
Note to those of you taking the online employee survey trial -- we will customize your survey! Many adjustments are possible, including changes to: Fonts, Colors, Introduction, Question wording. We'll insert your corporate logo at the beginning of the survey if you desire. All programming included in the base price. Call us at 1-866-897-0924 to begin the survey process.
The Business Research Lab and employeesurveys.com
http://www.busreslab.com
http://www.employeesurveys.com
Call 866-897-0924 or 866-866-1788 to Begin Your Survey
Return on Investment Our employee satisfaction surveys can pay for themselves if proper action is taken in response to findings. Depending upon the turnover you are experiencing, the size of your organization, the satisfaction levels of your employees and your ability to take needed actions, our employee satisfaction surveys can pay for themselves in months or weeks, and sometimes days. Organizations that have acted on our recommendations have experienced dramatic reductions in turnover . . . usually with little cash outlay. What would your annual savings be if you could reduce turnover by five percentage points? By 20 percentage points? One of our clients, who reduced turnover almost in half, is saving an estimated $2 million per year in reduced training and hiring costs on a $10,000 employee satisfaction survey. To calculate your potential cost savings, identify the length of time it takes for a new employee to reach the productivity level of a seasoned employee. Estimate their productivity level at various points in time leading up to full productivity. Then calculate the number of hours of productivity lost during the time an employee is coming up to speed and multiply by the hourly burden rate. Add the result to the hiring costs (advertising, interviewing, processing).
Potential Annual Cost Savings for 500 Employee
Company at Various Reductions in Turnover (Assumes $10,000 Savings Per Employee Who "Would Have Left," But Stays)
$250,000
$200,000
Turnover Cost Reduction
Survey Cost
$150,000
$100,000
$50,000
$0%
1%
2%
3%
4%
Reduction in Annual Turnover Percentage
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5%
Normative Comparisons We have developed an extensive normative database, which we use in our analysis of employee satisfaction survey results. Normative data adds an extra layer of insightfulness to the analysis. There are cases where an items ratings may seem low, but actually are relatively high when compared with norms. (This often happens when people rate pay). The converse also can be true as we often see when people rate their supervisors. In most cases, it is best to compare results against the averages for the entire normative database. This is because most organizations are competing for employees with organizations from a variety of industries. However, in some cases it makes sense to include or exclude particular industries when making normative comparisons, or to include only organizations of a particular size range. Our large database makes this possible in many cases.
Personal Service We really like what we do and we love our clients. We feel we are making a difference in the world for both employers and employees. Because we feel this way, be assured you will receive the utmost attention and personal service when we work together on your employee satisfaction survey. It is difficult to convey the value of the personal service aspect of what we do. Perhaps the best way of conveying this is with the below note, received by email from one of our clients. We have edited it to protect their confidentiality, but we can provide them (as well as many others) as a reference for you if you would like to speak with them. From: _____@_____.com Sent: Wednesday, August 07, 2002 4:33 PM To: clive@busreslab.com Subject: Survey Task Force Meeting _________ and the Survey Task Force Members met on Friday August 2, 2003, and I wanted to share with you some of their findings. Everybody was pleased with how the survey was conducted and with the final survey results. They were also pleased with BRLs availability, responsiveness, and flexibility. They feel that ______ has established a very good working relationship with BRL and they would like to let you know that the _______ Organization would be happy to act as reference contacts for your customer prospects. The Task Force Members expressed their belief that the BRL survey was better received by the employee base than the G****p survey. The Task Force also found the BRL reports/results very useful. Results analysis had been missing from previous surveys. The reports will enable the local ESAT (Employee Survey Action Teams) to best use the information learned in the survey. I would personally like to thank you for all your help. I think BRL exemplifies Customer Service standards and our interaction with BRL was always positive. I look forward to working with you again on the next _______ Organization Employee Survey. Thank you.
Call 866-897-0924 or 866-866-1788 to Begin Your Survey
Other Employee Surveys
Employees are a rich source of information. What you choose to ask them about is limited only by your imagination. We will help you to craft whatever questions you need for an employee satisfaction survey, or for any other employee survey. We have a number of other employee surveys available to you when the need arises. Of course, we will customize each survey to meet your specific needs. Call us if you would like a proposal, or click on the link indicated and look for the request a proposal link. Ethics Surveys (http://www.busreslab.com/ethics-surveys.htm) In the past year, we have watched companies go out of business because of ethical lapses. The risk of unethical behavior on the part of managers or other employees can be lessened by understanding how employees view your ethical standards and peoples' adherence to them. Are the recent ethical lapses on the part of some companies a thing on the past? Apparently not. In a recent (2003) online poll, this is how employees rated the ethics of their employers (see chart at right).
How ethical is your employer?
Extremely Unethical
3.30%
Very Unethical
14.29%
Somewhat Unethical 17.58%
Somewhat Ethical
24.18%
Very Ethical
23.08%
In a very short period of time, you can find out what people think about your ethical standards Extremely Ethical or corporate code of ethics, and how well senior management, employees' supervisors, and employees' co-workers are perceived with regard to living up to these ethics. We also will measure the effectiveness of ethical monitoring and reporting, and the image your customers, vendors, and others outside your organization perceive your organization from an ethical perspective.
Improving productivity sometimes can just be a matter of a company getting out of its own way. As people strive to receive promotions, there is a natural tendency for new policies and practices to be established. Sometimes, these new policies and practices improve productivity and the bottom line; sometimes they are at odds with productivity and profits. A practice that improves productivity initially can detract from it later on as the business model and company undergo change. Anything that gets in the way of workers' abilities to produce quality products and services efficiently must be carefully examined. The barriers to productivity are many. Examples include: Improper training, Out-of-date tools/equipment, Overemphasis on centralized decision making, Politics causing different parts of the organization to pull in different directions, Incentives that reward maintenance of the status quo or that reward unproductive employees as much as productive ones, Excessive risk aversion, Improper productivity measurement, Ignoring or not soliciting employee input. Our productivity survey identifies barriers to productivity in place at an organization. Sometimes these productivity barriers are common throughout a company; sometimes different barriers are at work in different departments. In any case, we will give you the information and guidance you need to tactically target the barriers that are impeding your organization from being more productive. Diversity Surveys (http://www.busreslab.com/diversity-surveys.htm) Most employers realize that a diverse workforce brings alternative viewpoints; viewpoints that facilitate approaches which would not have been considered in the past. This becomes more critical as the client population itself becomes more diverse. If you are like many employers, you now have a diversity program. How successful has it been? Do your workers truly understand and embrace diversity, or do they think of your diversity program as just another corporate initiative to which senior management pays lip service? Do workers of different backgrounds share opinions about diversity and your diversity program, or do their opinions differ? The only way to know for sure is to ask employees how they feel about diversity, your diversity initiative, and their perceptions of its success. With our diversity survey, you can understand employee feelings about these issues in a very short period of time.
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Other Employee Surveys (Continued)
Corporate Culture Surveys (http://www.busreslab.com/culture-surveys.htm) Your corporate culture can contribute to or detract from the success of your organization. Senior management usually has a vision of the type of culture needed to compete successfully in the competitive landscape. This vision will differ from organization to organization, and different visions can be successful in different organizations. However, there are certain cultural elements that will be detrimental to the success of any organization if they exist -- disrespectful treatment of employees, lack of teamwork, and poor planning, to name a few. A corporate culture survey is a way to take the pulse of an organization's culture. It is especially necessary to measure this when there is a suspicion that the culture is out of sync with management's desired culture, when management has determined that the culture must be changed to ensure the success of the enterprise, when there has been a leadership change at the top level of the organization (or when such a change is being contemplated). Is your culture healthy and does it mirror management's vision of how the organization should function? We can find out for you. Health and Safety Surveys (http://www.busreslab.com/safety-surveys.htm) The typical measure of safety undertaken by most organizations is the amount of time lost from work due to accidents. Minimizing lost time accidents is a worthy goal. But to a person involved in an accident, this measurement method offers little solace. If your lost time accident statistics are good, do you know why? Is it that the safety policies and adherence to them are sufficient, or is it just luck? How do you identify "an accident waiting to happen?" Our safety survey can help you to identify health and safety lapses. The survey is easy to complete and you can have results in a very short period of time. Internal Customer Surveys (http://www.busreslab.com/internal-customer-surveys.htm) Most departments have "internal customers." Are these customers being properly serviced? What are their needs? Are they satisfied? We can help you to find out. Some of the areas that typically service large numbers of internal customers are: Information Technology (especially help desk), Human Resources, Accounting, Operations/Building Services. We design each internal customer survey from scratch. As such, if you need to survey internal customers about different service areas (e.g., combined HR and IT), you can do this as long as we can keep the questionnaire length to a reasonable level. Combination Surveys Provided the questionnaire can be kept to a reasonable length, we can combine portions of different surveys. Indeed, our employee satisfaction survey covers some of the issues in many of the aforementioned surveys. Call us to discuss a custom approach to meet your specific needs.
Call 866-897-0924 or 866-866-1788 to Begin Your Survey