TB 10-3930-659-14
DEPARTMENT OF THE ARMY TECHNICAL BULLETIN
WARRANTY PROGRAM
FOR
FORKLIFT, ADVERSE TERRAIN,
10,000 LB. CAPACITY,
DIESEL ENGINE DRIVEN, MHE 268,
NSN 3930-01-298-5737
Contract Number FO9603-89-C-1091
Headquarters, Department of the Army, Washington, DC
19 February 1991
Reporting Errors and Recommending Improvement
You can help improve this Technical Bulletin. If you know a way to make the information more understandable,
please let us know. Mail a letter or your DA Form 2028 (Recommended Changes to Publications and Blank
Forms) directly to: Commander, U.S. Army Tank-Automotive Command, ATTN: AMSTA-MB, Warren, Ml
48357-5000. A reply will be sent to you.
1. General. This bulletin provides implementation in- brief description of the problem and (6) the contract
structions for the Warranty on the Forklift, Adverse Ter- number (see paragraph 3 a.).
rain, 10,000 LB. Capacity, Diesel Engine Driven, MHE
2. Explanation Of Terms.
268, NSN 3930-01-298-5737. It contains instructions
for obtaining services and/or supplies covered under a. Abuse. The improper use, maintenance, repair or
handling of warranted items that may cause the war-
warranty. This bulletin also describes methods of proc-
ranty of those items to become void (for example, not
essing warranty claims. For additional warranty infor-
following service intervals, using the vehicle for other
mation on the Forklift or any U.S. Army Tank-Automo-
than what is intended).
tive Command (TACOM) equipment contact your local
Warranty Coordinator (WARCO) or TACOM Logistics b. Acceptance. The final execution of the applica-
Assistance Representative (LAR). If your WARCO or ble DD Form 250, Material Inspection and Receiving
TACOM LAR is not available or if additional information Report, by an authorized Government representative.
is required, contact TACOM through the 24 hour hotline. c. Defect. Any condition or characteristic of the part
The number to call is AUTOVON 786-7537, COMMER- that is not in compliance with the requirements of the
CIAL (313) 574-7537. The caller should be prepared to contract or that does not otherwise function or threatens
provide: (1) name, (2) AUTOVON and commercial tele- not to function as intended.
phone numbers, (3) complete unit designation, (4) iden- d. Owning Unit. The Army unit authorized to oper-
tification of the vehicle to include serial number(s), (5) a ate, maintain and use the equipment.
Approved for public release; distribution is unlimited.
TB 10-3930-659-14
e. Reimbursement. A written provision in this war- d. In order for defects to be covered under warranty,
ranty in which the Government is reimbursed for using/ they must be reported to John Deere’s local dealers be-
support unit labor. No monies are directly reimbursed to fore owning units or repair facilities attempt repair, Fail-
the using/support units. ure to do so may void the warranty and the contractor
f. Repair. A maintenance action required to restore will not honor reimbursement claims unless they author-
an item to serviceable condition without affecting the ize repair,
warranty. 4. Items Not Covered by the Warranty. If a defect is
g. Supplies. The end item and all assemblies/parts caused by or falls within any of the following categories,
furnished by the contractor. it is not warrantable and a claim action should not be in-
itiated:
h. Supporting Repair Facility. The repair activity
authorized to accomplish warrantable repairs. a. Abuse, misuse or negligence
i. TACOM. U.S. Army Tank-Automotive Command. b. A c c i d e n t s
TACOM is the Major Subordinate Command that man- c. Improper operation
ages the 10,000 LB. Forklift, Adverse Terrain. d. Improper storage
j. WARCO. Warranty Control Office/Officer which e. Improper transport
serves as the intermediary between the troops owning f. Improper or insufficient maintenance service
the equipment and TACOM. All warranty claim actions g. Improper alterations or repairs
will be processed through the WARCO.
h. Defect discovered or occuring after warranty ex-
k. Warranty. A written agreement between the Gov- piration (12 months of operation from warranty start
ernment which outlines the rights and obligations of both date referenced in paragraph 3c).
parties for defective supplies.
5. Contractor Responsibilities.
l. Warranty Claim. Action started by the Govern-
a. If the owning unit determines that a defect exists in
ment for authorized warranty repair or reimbursement.
any of the supplies accepted by the Government, the
This action begins by submitting a DA Form 2407, DA
owning unit shall notify the contractor of the defect, in
Form 2407-1, DA Form 5504, or DA Form 5504-1.
writing, within 30 days after discovery of the defect.
m. Warranty Expiration Date. The date the war- Upon notification of the existence of a defect, or if the
ranty is no longer valid. This date will be 12 months of contractor discovers a defect in accepted supplies, the
operation from the warranty start date. contractor shall submit to the owning unit, in writing
n. Warranty Period. Time during which the warranty within 30 days, a recommendation for corrective ac-
is in effect. tions, together with supporting information in sufficient
o. Warranty Start Date. The acceptance date of the detail for the owning unit to determine what corrective
warranted item by the Government (DD Form 250, action, if any, shall be undertaken.
Block 21). b. The contractor shall promptly comply with any
warranty claim action(s) to correct or partially correct a
3. Coverage-Specific.
defect, at no cost to the Government.
a. This bulletin applies to the Forklift, Adverse Ter-
6. Government Responsibilities. The Major Subordi-
rain, 10,000 LB. Capacity, Diesel Engine Driven, MHE
nate Command for the Forklift is the U.S. Army Tank-
268, NSN 3930-01-298-5737, CAGE 75755, manufac-
Automotive Command (TACOM), Warren, Ml
tured by John Deere Dubuque Works, P.O. Box 538,
48397-5000. TACOM is responsible for managing and
Dubuque, Iowa 52004-0538, under contract
implementing the warranty. Warranty claims will be re-
F09603-89-C-1091.
ported to:
b. Questions concerning warranty service may be
obtained by calling the contractor at: (309) 765 -3074. Commander
U.S Army Tank-Automotive Command
c. The contractor’s warranty shall apply to only those ATTN: AMSTA-MM
defects in supplies discovered by either the Govern- Warren, Ml 48397-5000
ment or the contractor within 365 days (one year) after Telephone: (AUTOVON) AV 786-7537
acceptance. Commercial (313) 574-7537
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TB 10-3930-659-14
a. Within 30 days after receipt of the contractor’s (2) Review, process and submit valid warranty
recommendations for corrective action and adequate claims to the local WARCO if the DA Form 2407, DA
supporting information, the owning unit shall give the Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
contractor written notice not to correct any defect, or to complete and correctly filled out.
correct or partially correct any defect within a reason- (3) Reject invalid warranty claims or request addi-
able time at the site of using activity or contractor’s plant. tional information for incomplete and incorrect claims.
b. If the contractor does not comply with the owning (4) Coordinate with the owning unit and decide
units written notice the owning unit may: which option for repair is desired to correct the warrant-
(1) Correct the supplies. able defect.
(5) Depending on which repair option was chosen,
(2) Replace the supplies. If the contractor fails to
provide labor as required to accomplish the warrantable
furnish timely disposition instructions, the units may dis-
repairs.
pose of the nonconforming supplies for the contractor’s
account upon disposition instructions from TACOM, or (6) Tag and retain (IAW DA PAM 738-750 and this
after 30 days, in which case the Government is entitled TB) all parts, pieces of parts and/or assemblies re-
to reimbursement from the contractor for the reasonable moved as a result of the warrantable defect/failure and/
expenses of care and disposition as well as for excess or correction.
costs incurred or to be incurred. f. Local Warranty Control Office (WARCO) will:
c. TACOM will: (1) Verify, administer and process warranty claims
to the TACOM WARCO.
(1) Verify, review, process and, if valid and com-
(2) Act as a Iaison between owning unit, the manu-
plete, submit claims to the contractor,
facturer, supporting repair facility and TACOM. Also re-
(2) Reject claims that are not valid and send them ports all warranty claims to the local John Deere dealer
back to the local WARCO with a short explanation of (see paragraph a., Coverage-Specific),
why the claim is rejected.
(3) Notify the owning units of all warranty claim
(3) Request additional information for incomplete acknowledgements/closeouts, information and/or in-
claims. structions received from TACOM or the contractor.
(4) Provide warranty claim acknowledgement/ (4) Act as a Iaison between local dealers and the
closeout letters and/or parts/assemblies disposition in- Army.
structions to the local WARCO. 7. Army Oil Analysis Program (AOAP). The manufac-
(5) Insure the contractor performs in accordance to turers lubrication and service intervals must be fol-
the terms of the contract, lowed. Only after the warranty has expired will AOAP
apply to this equipment, unless oil sample results indi-
d. Equipment owning unit will:
cate the oil and filter of an assembly should be changed
(1) Identify defects and verify the defects are war- "PRIOR" to the manufacturer’s service interval. Sam-
rantable. pling intervals for AOAP will be published in TB 43-0210.
(2) Submit warranty claims, using DA Form 2407,
8. Alterations/Modifications. Alterations/modifica-
DA Form 2407-1, or DA Form 5504, or DA Form 5504-1
tions shall not be made unless expressly authorized or
through channels to the supporting repair facility,
directed by TACOM.
(3) Tag and retain (IAW DA PAM 738-750 and this
TB) parts, pieces of parts and/or assemblies removed at 9. Nullification. Warranty provisions do not apply to de-
the owning unit level and as a result of a warrantable de- fects, failures or damage resulting from any of the
fect/failure and/or correction. categories as listed in paragraph 4, page 2 of this bulle-
tin.
e. Supporting repair facility will:
(1) Identify defects as warrantable (if owning unit 10. Claim Procedures. The procedures for reporting
has not already identified them). Verify defects are war- warranty claims are found in DA PAM 738-750 and this
rantable. bulletin. Responsibilities of the MACOM are found in DA
3
TB 10-3930-659-14
PAM 738-750. For all levels of maintenance operating found to be non-warrantable, due to abuse or improper
under the Standard Army Maintenance System maintenance, the unit may be required to make reim-
(SAMS), Warranty Claim Actions are processed on bursement to TACOM.
Forms DA Form 5504 and DA Form 5504-1. For those
units not operating under SAMS, use DA Form 2407 and 13. Reporting. Reporting or recording action on a failed
DA Form 2407-1. It is very important to fill in the blocks item shall be as specified in DA PAM 738-750 or DA
on the forms as accurately as possible. All forms should PAM 738-751. Contractor unique forms shall not be
be processed in accordance with directives in DA PAM used.
738-750. Double check to make sure any defective
parts are covered by the warranty before taking them to 11. Storage/Shipment/Handling.
a dealer or contractor facility.
a. Storage. Not applicable.
11. Reimbursement. Government labor, monies ex- b. Shipment. If the Government returns supplies to
pended and deemed the contractor’s responsibility for the contractor for correction or replacement under this
reimbursement, will not be reimbursed directly to the warranty, the contractor shall be liable for transportation
owning unit, supporting repair facility or WARCO. The charges up to the amount equal to the cost of transporta-
contractor will reimburse the Government by submitting tion by the usual commercial method of shipment from
monies to: TACOM, ATTN: AMSTA-EFD, Warren, Ml the place of delivery specified in this clause (without re-
48397-5000. Do not submit reimbursable warranty gard to the F.O.B. (Free On Board) point or the point of
claims to TACOM when parts and labor amount to less acceptance) to the contractor’s plant and return to the
than $150.00 for any one failure. place of delivery.
c. Handling. The contractor shall bear the responsi-
12. Clalm Denial/Disputes. All warranty claim negotia-
bility for the supplies while in transit.
tions and/or disputes will be between TACOM and John
Deere Dubuque Works, Dubuque, lowa. If the repair is
4
TB 10–3930-659-14
APPENDIX A
John Deere Dealership Locations for Warranty Work
Army Locat ion Nearest John Deere Dealership
Fort Bragg R.W. Moore Equip Co
P.O. BOX 6 4 8 7 9
Fayetteville, N.C. 28306
TEL: (919) 772–2121
Fort Campbell Ferrow Machinery Corp.
1031 White’s Creek Pike
Nashville, TN 37207
TEL: (615) 226-7800
Fort Ord Reed Equip Co.
P.O. B OX 1 0 1 3 8
2644 South Railroad Ave.
Fresno, CA 93725
TEL: (209) 264-7333
Fort Drum Five Star Equip Inc.
6236 Thompson Rd.
Syracuse, NY 13206
TEL: (315) 434-9202
Fort Lewis Smith Tractor & Equip Co.
3606 20th St. East
Tacoma, WA 98424
TEL: (206) 922–871 8
Schofield Barracks AMFAC Dist Hawaii, Inc.
2846 Awaawaloa St.
Honolulu, HI 96819
TEL: (808) 833-0511
Fort Richardson Craig Taylor Equip Co.
733 E Whitney Road
Anchorage, AK 99501
TEL: (907) 276-5050
Baltimore, MD The Milton James Co.
8411 Pulaski Highway
Baltimore, MD 21237
TEL: (301) 687-1700
A-1
TB 10–3930-659-14
APPENDIX A (cont)
Army Location Nearest John Deere Dealership
Hagerstown, MD Powler Equip Co., Inc.
1502 Salem Ave.
Hagerstown, MD 21740
TEL: (301) 797–6000
Aberdeen, MD The Milton James Co.
8411 Pulaski Highway
Baltimore, MD 21237
TEL: (301) 687–1700
Saudi Arabia Express Contracting & Trading
Kilo 14, Medina Rd.
Jeddah 21461
Saudi Arabia
TEL: 011–966 (2) 6829454 or
(2) 6829464
Saudi Arabian Engineering Co., Ltd.
(SAECO)
Head Office Al Khobar
Kleenex Road
31932 Khahran
Saudi Arabia
TEL: 011–966 (3) 8570291 or
8579519
A-2
By Order of the Secretary of the Army:
CARL E. VUONO
General, United States Army
Chief of Staff
Official:
PATRICIA P. HICKERSON
Brigadier General, United States Army
The Adjutant General
Distribution:
To be distributed in accordance with DA Form 12–25–E ( Block 5155) Unit, Direct and General Support
maintenance requirements for TB10-3930-659-14.
PIN 057719-000
