STATE OF NEVADA
DEPARTMENT OF HEALTH AND HUMAN SERVICES RICHARD WHITLEY, MS
Director
DIVISION OF WELFARE AND SUPPORTIVE SERVICES
ROBERT THOMPSON
Decatur District Office Administrator
JOE LOMBARDO P.O. Box 15400
Governor
Las Vegas, NV 89114
(702) 486-1646 - Fax (702) 631-7501
Notice For: Customer Service / VRU
ANZETTA ADAMS Questions? Contact Us - 24 Hours a day!
7520 OLD COMPTON ST South Phone: (702) 486-1646
LAS VEGAS NV 89166 North Phone: (775) 684-7200
Toll Free: (800) 992-0900
Case ID: 451876300
Website: http://dwss.nv.gov
November 29, 2023
Dear ANZETTA ADAMS,
The Nevada Division of Welfare and Supportive Services (DWSS) has taken an action on your case. Please review
the information below. The DWSS Customer Service Unit (CSU) and Automated Voice Response Unit (VRU) are
available to answer questions regarding your SNAP, TANF, Medicaid, Nevada Check-Up or Child Support Case. The
CSU/VRU can be accessed by calling the appropriate number listed above. You will need your Personal Identification
Number (PIN) and Case ID before calling the CSU/VRU systems. If you do not know your PIN and/or Case ID, you
may contact your local Welfare District Office to obtain this information.
You may submit applications, redeterminations, changes and most communications electronically through your
Access Nevada account. Electronic notifications, such as email and text messaging, are an option from DWSS,
for households with a verified email account. DWSS sends reminders whenever there are To Do’s or Messages in
your Access Nevada account. These can be viewed by signing in to your Access Nevada account and selecting an
item from either list. You may also choose to sign up for paperless communication to reduce the amount of mail you
receive from DWSS. You will need your PIN to use these features.
If you have medical bills for the time you were not covered by Medicaid, please contact your provider to coordinate
the reimbursement of Medicaid covered services. You can now download the NVMedicaid app for instant access to
your health information, including your chosen Managed Care Organization, claims and procedures, your Nevada
Medicaid ID card, and any broadcast messages from Medicaid. The app also allows you to find providers in your plan
network. Look for the app in your App Store or online at https://mdp.medicaid.nv.gov/. You must be 18 years or older
to use the app. For more information, please visit: https://dhcfp.nv.gov/Resources/MDPResource/.
If you are seeking assistance with child support services, you can print and complete the child support application
located on the DWSS child support homepage at https://dwss.nv.gov/Support/1_0_0-Support/. Submit your completed
application to the appropriate child support office in your area. Northern and Southern Nevada office locations can be
found on the child support homepage by selecting “locate child support offices” and selecting the appropriate region.
Case Information
Thank you for selecting to receive electronic communication!
You have chosen to receive electronic communications from the Division of Welfare and Supportive Services (DWSS)
to your verified email account. It is important to check your Messages and To Do items in your Access Nevada account.
Items listed in your To Do List will have a due date that will require a response from you.
At any time you may change your communication selections by updating the Communication Settings in your Access
Nevada account.
Page 1 of 2
You have selected the paperless option!
By selecting the paperless option, the Division of Welfare and Supportive Services will begin sending most
communications electronically via your Access Nevada account. You can view your electronic communications by
logging into your Access Nevada account and selecting an item from your To Do List or Messages.
It is important to check your Messages and To Do items in your Access Nevada account. Items listed in your To Do
List will have a due date that will require a response from you.
At any time you may change your communication selections by updating the Communication Settings in your
Access Nevada account.
Page 2 of 2
STATE OF NEVADA
DEPARTMENT OF HEALTH AND HUMAN SERVICES RICHARD WHITLEY, MS
Director
DIVISION OF WELFARE AND SUPPORTIVE SERVICES
ROBERT THOMPSON
Decatur District Office Administrator
JOE LOMBARDO P.O. Box 15400
Governor
Las Vegas, NV 89114
(702) 486-1646 - Fax (702) 631-7501
Notice For: Customer Service / VRU
RANESE JONES Questions? Contact Us - 24 Hours a day!
4453 MELINE South Phone: (702) 486-1646
N LAS VEGAS NV 89084 North Phone: (775) 684-7200
Toll Free: (800) 992-0900
Case ID: 451876300
Website: http://dwss.nv.gov
November 29, 2023
Dear ANZETTA ADAMS,
The Nevada Division of Welfare and Supportive Services (DWSS) has taken an action on your case. Please review
the information below. The DWSS Customer Service Unit (CSU) and Automated Voice Response Unit (VRU) are
available to answer questions regarding your SNAP, TANF, Medicaid, Nevada Check-Up or Child Support Case. The
CSU/VRU can be accessed by calling the appropriate number listed above. You will need your Personal Identification
Number (PIN) and Case ID before calling the CSU/VRU systems. If you do not know your PIN and/or Case ID, you
may contact your local Welfare District Office to obtain this information.
You may submit applications, redeterminations, changes and most communications electronically through your
Access Nevada account. Electronic notifications, such as email and text messaging, are an option from DWSS,
for households with a verified email account. DWSS sends reminders whenever there are To Do’s or Messages in
your Access Nevada account. These can be viewed by signing in to your Access Nevada account and selecting an
item from either list. You may also choose to sign up for paperless communication to reduce the amount of mail you
receive from DWSS. You will need your PIN to use these features.
If you have medical bills for the time you were not covered by Medicaid, please contact your provider to coordinate
the reimbursement of Medicaid covered services. You can now download the NVMedicaid app for instant access to
your health information, including your chosen Managed Care Organization, claims and procedures, your Nevada
Medicaid ID card, and any broadcast messages from Medicaid. The app also allows you to find providers in your plan
network. Look for the app in your App Store or online at https://mdp.medicaid.nv.gov/. You must be 18 years or older
to use the app. For more information, please visit: https://dhcfp.nv.gov/Resources/MDPResource/.
If you are seeking assistance with child support services, you can print and complete the child support application
located on the DWSS child support homepage at https://dwss.nv.gov/Support/1_0_0-Support/. Submit your completed
application to the appropriate child support office in your area. Northern and Southern Nevada office locations can be
found on the child support homepage by selecting “locate child support offices” and selecting the appropriate region.
Case Information
Thank you for selecting to receive electronic communication!
You have chosen to receive electronic communications from the Division of Welfare and Supportive Services (DWSS)
to your verified email account. It is important to check your Messages and To Do items in your Access Nevada account.
Items listed in your To Do List will have a due date that will require a response from you.
At any time you may change your communication selections by updating the Communication Settings in your Access
Nevada account.
Page 1 of 2
You have selected the paperless option!
By selecting the paperless option, the Division of Welfare and Supportive Services will begin sending most
communications electronically via your Access Nevada account. You can view your electronic communications by
logging into your Access Nevada account and selecting an item from your To Do List or Messages.
It is important to check your Messages and To Do items in your Access Nevada account. Items listed in your To Do
List will have a due date that will require a response from you.
At any time you may change your communication selections by updating the Communication Settings in your
Access Nevada account.
Page 2 of 2
